INDIVIDUAL TASKS
Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions
TELEPHONE
To answer telephone calls within 6 rings, deal with patient requests politely, or transfer to appropriate person.
APPOINTMENT SYSTEM
To receive patient’s at reception and deal with any queries or requests
To manage the triage system
To make appointments in agreed manner
To prepare / process any needed paperwork
To prepare papers for visits as needed
To use computer in agreed manner
SURGERY READINESS
To open security gate and surgery, reset alarm; unlock all internal doors at the receptionist’s agreed starting time(s)
To close surgery which will include:
Ensuring PC’s are switched off, windows closed and locked, lights are switched off in each room prior to its internal door being locked, this can be done once the room is finished with, except for:
Store room / managers room which are only to be locked up when the surgery is being locked up
Common room is only to be locked up when the surgery is being locked up and after the washing up has been cleared to dishwasher and washer is switched on
Set alarms,
Relock the security gate
PATIENT RECORDS
Retrieve / file as required utilising card monitoring system.
QUALITY SYSTEM
To conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality
WORD PROCESSING
The prompt typing of referral letters and other practice generated correspondence utilising the word processor element of the clinical system. This may include faxing items or chasing up hospitals in respect of patient queries.
PRESCRIPTIONS
Repeat Prescribing - prompt handling of repeat medication requests, printing of prescriptions and the running of the repeats system.
GENERAL OFFICE
Open mail, stamp, sort and scanning letters onto Systm one on a Rota basis
To carry out the task on system one.
To be aware of and conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality
OTHER DUTIES
Participating in Audit & research
Training for own developments and that of other staff, including annual online training
Act as Chaperone for doctor / nurse – albeit never left alone in consulting room without the clinician.
Infection control - To report any issues / concerns as they are seen to the practice manager
To carry out any other such duties as may be reasonable required, the nature of our business means that you must be flexible in your approach to your work in order to provide a service to our patients
Training Outcome:
Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions.
May lead to permanent position upon successful completion of apprenticeship.
Employer Description:This surgery in Stanford-le-Hope aims to provide the highest quality healthcare to the patients registered with us. Our doctors, nurses, pharmacist and all our other staff are dedicated to offering a professional service.Working Hours :7.00am - 6.30pm, Monday - Friday, hours may vary.
1 hour for lunch each day.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Non judgemental,Patience,Good listening skills,A caring nature,An approachable nature....Read more...
Key duties and responsibilities:
Gain work experience as a receptionist and in clerical and administrative procedures
To support the clerical team across the different modalities in Imaging
To assist with the day-to-day work on reception including meeting, greeting registering new patients and checking in patients on EPIC
Entering referrals on the system
Booking patient appointments
Perform basic administrative tasks including upkeep of records. This could include photocopying, printing, scanning, preparation and circulation of documents
To use IT systems in line with the Trust policies and procedures on data protection and confidential filing system both manually and electronically
To assist with communications by responding appropriately to telephone, email and other enquiries
To undertake any other clerical duties as required
Provide comprehensive support to senior team including diary management, coordinating and arranging meetings and taking minutes
Rotation through other admin areas within Radiology to gain knowledge and understanding of the Imaging service as a whole
Communication Requirements:
To modify and adapt communication methods to a range of situations using appropriate verbal or communication skills effectively
To welcome and treat everyone (patients, relatives and colleagues within the Trust) in a friendly and courteous manner, presenting a good image of yourself through your attitude, behaviour and appearance
Liaise with colleagues regarding matters outside of your control
Liaising with other Modalities within Imaging and working in those areas in a similar role as required
Email correspondence with patients, their representatives, colleagues within the Trust or outside providers
Additional Requirements:
To use decision making skills and prioritise your workload, adapting to changing needs and updating skills as required
To follow standard operation procedures and processes, which include competency standards
To produce work of the quality and quantity required, ensuring that standards of the Trust and the department are met
Ensuring that deadlines are met and that all appointments are within the Government and Trust target times
To ensure that the working environment is safe and of a professional appearance. Taking appropriate action to report any problems; organising repairs/collection of waste and go to maintain efficient and effective use of resources
To work effectively and efficiently, recommending alternative ways of working and to share ideas with others in order to improve service delivery and transformation.
Training:
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification
You will study a Customer Service Practitioner Level 2 qualification over 18 months
You will receive a minimum of 6 hours of your work time completing ‘Off the Job’ (OTJ) training. This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
Additional training will be given in the workplace
Training Outcome:
Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment
You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications
Employer Description:Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.Working Hours :Monday to Friday, normal office hours, times to be discussed and agreed (i.e., 8.00am to 4.00pm / 8.30am to 4.30pm / 9.00am to 5.00pm).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Enthusiasm,Positive work ethic,Keen to learn,Motivated,Flexible,Understand confidentiality,Punctual....Read more...
A new opportunity has become available for a Senior Dental Receptionist to join a modern, fully private dental practice located in the heart of Marylebone.Start date – As soon as possible.The practice are looking for a confident, experienced, and proactive Senior Front of House Lead to take charge of the reception team. This is a key leadership position for someone who thrives on structure, teamwork and delivering an exceptional patient experience, every time.The Role:You’ll lead and manage all front-of-house operations, ensuring smooth day-to-day running and inspiring our team to deliver five-star service. You’ll also work closely with our Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and uphold our reputation for care. This is not just a reception role it’s a chance to lead, coach and improve performance across front-of-house.Key Responsibilities
Deliver a warm, professional welcome to all patients, in person, on the phone, and via email.Lead, support, and train the reception team to maintain high standards in communication and service.Coordinate diaries with the Practice Manager, clinicians and TCO to ensure smooth patient flow.Manage new patient enquiries, logging, tracking and converting leads with the TCO.Monitor performance KPIs, including conversion rates, reviews collected, and debt collection.Oversee incoming referrals and manage the patient onboarding journey.Ensure consistent and timely responses to all emails, voicemails and messages.Maintain the patient lead tracker and actively follow up to ensure bookings are completed.Collaborate with the Marketing and TCO team to encourage Google reviews and testimonials.Accurately process payments, deposits, and invoices, and manage the debtors list.Keep patient records accurate and up to date via Dentally (or similar PMS). Uphold practice protocols and compliance, and reflect our holistic values in every interaction
What a Typical Day Looks LikeYou’ll start by reviewing the day’s diary and preparing for the morning huddle. Throughout the day, you’ll welcome patients, support your team, manage referrals and enquiries, follow up payments, and communicate clearly with clinicians, the treatment coordinator and the Practice Manager, always staying calm, professional, and focused on a smooth flow for everyone.Working HoursFull-time, 42.5 hours/week (excluding one-hour lunch break). Monday to Friday, with a weekly rota including:
Monday or Thursday (alternating): 08:00 – 18:30Alternate day: 08:00 – 17:30Tuesday to Wednesday: 08:00 – 17:30Friday: 08:00 – 16:30
Essential Experience:
Minimum 3 years' experience in private dental reception.Strong leadership skills — able to coach, motivate and guide a small team.Strong patient management skills - able to guide and support patients with their careConfident with dental software (Dentally preferred).Excellent knowledge of private dentistry and treatment processes.Calm, polished, and organised — especially under pressure.
Desirable Experience:
Financial admin experience (debtors, deposits, invoicing).Experience in a wellness-focused or holistic practice.Familiarity with Google/Office software and digital tools
Why You’ll Love Working With Us
Your birthday off — to celebrate your day, your way.In-house training from award-winning clinicians.External CPD opportunities fully supported by the practice.A calm, wellness-focused workplace in Marylebone with great transport links.A supportive, values-led team culture: Positive. Curious. Respectful. Community-driven. WOW Creators.
Pay: From £33,000.00 per yearHow to ApplyPlease send your CV and a short cover note with the subject:Senior Front of House LeadCompulsory Task: Include a paragraph (100–150 words) answering the question:“What does an exceptional patient experience mean to you, and how would you ensure every day at the front desk runs smoothly from morning huddle to the final patient?”....Read more...
