An exciting opportunity has arisen for an Office Administrator / Facilities Administrator to join a well-established law firm. This role offers competitive salary and excellent benefits.
As the Office Administrator / Facilities Administrator, you will be responsible for maintaining the premises and supporting various administrative duties to uphold an efficient and welcoming workplace.
You will be responsible for:
* Oversee the maintenance of buildings, equipment, and systems.
* Coordinate inspections, repairs, and contractor activities.
* Ensure compliance with relevant health and safety regulations.
* Act as a liaison between management and external contractors.
* Manage the booking and upkeep of meeting rooms.
* Handle incoming calls with professionalism and promptness.
* Support mailroom activities including courier coordination.
* Maintain accurate records related to legal documents such as wills, deeds, and powers of attorney (LPAs).
* Respond to enquiries from staff and external parties regarding legal documents.
What we are looking for:
* Previously worked as an Office Administrator, Facilities Coordinator, Facilities Assistant, Administrative Assistant, Receptionist, Administrative Support Officer, Workplace Coordinator, Business Support Administrator, Office Services Assistant, Practice Administrator, Office Coordinator or in a similar role.
* Exceptional attention to detail and accuracy.
* Organised and methodical with a sharp eye for detail.
* Competent IT skills, with experience in MS Office.
Apply now for this exceptional Office Administrator opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity has arisen for an Operations Administrator / Facilities Administrator to join a well-established law firm. This full-time role offers competitive salary and excellent benefits.
As the Operations Administrator / Facilities Administrator, you will be responsible for maintaining the premises and supporting various administrative duties to uphold an efficient and welcoming workplace.
You will be responsible for:
* Oversee the maintenance of buildings, equipment, and systems.
* Coordinate inspections, repairs, and contractor activities.
* Act as a liaison between management and external contractors.
* Manage the booking and upkeep of meeting rooms.
* Handle incoming calls with professionalism and promptness.
* Support mailroom activities including courier coordination.
* Maintain accurate records related to legal documents such as wills, deeds, and powers of attorney (LPAs).
* Respond to enquiries from staff and external parties regarding legal documents.
What we are looking for:
* Previously worked as an Office Administrator, Facilities Coordinator, Facilities Assistant, Administrative Assistant, Receptionist, Administrative Support Officer, Workplace Coordinator, Business Support Administrator, Office Services Assistant, Practice Administrator, Office Coordinator or in a similar role.
* Exceptional attention to detail and accuracy.
* Organised and methodical with a sharp eye for detail.
* Competent IT skills, with experience in MS Office.
Apply now for this exceptional Facilities Administrator opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Duties will include, but will not be limited to:
Consultation
Ensuring safe working practices
Professionalism and values
Shampoo, condition and treating the hair and scalp
Cut hair using a range of techniques to create a variety of looks
Style and finish hair using a range of techniques to create a variety of looks
Colour and lighten hair using a range of techniques
Perming hair
Receptionist skills
Assisting senior stylists
Customer Service skills
Maintaining good housekeeping practices
Training:The successful candidate will work towards achieving their Apprenticeship Standard qualification in Hairdressing Professional Level 2.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a prominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Course outline:
https://www.instituteforapprenticeships.org/apprenticeship-standards/hairdressing-professional-v1-2Training Outcome:
Employment and progression within the organisation may be possible upon successful completion of the apprenticeship.
Employer Description:Sincil Salon
Whether it be a quick trim or a new look, Sincil Salon is the place to go. Their skilled staff are always on hand to provide that long overdue pamper. In-between clients you can catch them dancing and singing to their favourite songs, sometimes asking their clients to join in!Working Hours :Monday - Saturday, exact shifts to be confirmed, and one day at college.
Total hours per week: 30Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Deliver messages to the courts
Undertake photocopying and scanning tasks
Collect and distribute Document Exchange mail
Deliver Document Exchange mail
Prepare post for despatch.
Take special deliveries and post to the Post Office
Take telephone calls
Provide refreshments when asked to do so
To scan, archive and retrieve files and dcoumentation
To ensure clients are dealt with politely, courteously and promptly
To ensure all messages whether telephone or oral are relayed accurately and promptly with the designated Fee Earner or other staff member
To support receptionist with reception duties
To promote at all times the positive reputation of the firm
Training:Training to be provided:
Business Administration Level 3
Weekly day release at Coventry and Warwickshire Chamber Training (Every Friday 9:30am - 4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. Employer Description:Kundert Solicitors offers a wide range of expert legal services at competitive rates. Our team specialise in a variety of legal sectors to bring you dedicated and professional advice. Providing services in Coventry, Rugby and across the Midlands, we’ve been accredited across our various fields of expertise to bring you competitive legal advice and ensure you take the right route. With over 50 years of combined experience, we aim to provide a personal service with face-to-face consultations and tailored legal guidance.Working Hours :Monday - Friday, 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative....Read more...
An exciting opportunity has arisen for a Practice Administrator / Veterinary Nurse to join an independent veterinary practice. This role offers a salary range of £11.44 - £13.50 per hour for 37-40 hours work week and benefits.
As a Practice Administrator / Veterinary Nurse, you will be managing all aspects of staff leave, including holiday, sickness, and other absences.
You will be responsible for:
* Monitoring outstanding payments and actively following up on overdue accounts.
* Handling supplier invoices and ensuring payments are processed efficiently.
* Supporting the insurance claims process by coordinating with the clinical team to ensure accurate submissions.
* Assisting with broader financial tasks and administration alongside the accounting team.
* Liaising with external accountants to coordinate payroll processing and ensure timely payments.
* Monitor and manage sick leave, absence leave, and holiday entitlement for all staff.
* Process and pay invoices to external suppliers and vendors.
What we are looking for:
* Previously worked as a Veterinary Nurse, Practice administrator, Practice Manager, Receptionist, Clinical Administrator, Clinic Administrator, Veterinary, VET Nurse, Veterinary Administrator or in a similar role.
* Ideally have experience in veterinary industry.
* Strong spreadsheets and data management skills.
* Excellent organisational and multitasking abilities and effective communication and interpersonal skills.
* Valid UK driving licence.
What's on offer:
* Competitive salary
* Employee discount
* Overtime, weekend availability
* A supportive and friendly work environment
* Opportunities for professional development
Apply now for this exceptional Veterinary Nurse opportunity to contribute your expertise in a caring veterinary practice.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity has arisen for a Practice Administrator / Veterinary Nurse to join an independent veterinary practice. This role offers a salary range of £11.44 - £13.50 per hour for 37-40 hours work week and benefits.
As a Practice Administrator / Veterinary Nurse, you will be managing all aspects of staff leave, including holiday, sickness, and other absences.
You will be responsible for:
* Monitoring outstanding payments and actively following up on overdue accounts.
* Handling supplier invoices and ensuring payments are processed efficiently.
* Supporting the insurance claims process by coordinating with the clinical team to ensure accurate submissions.
* Assisting with broader financial tasks and administration alongside the accounting team.
* Liaising with external accountants to coordinate payroll processing and ensure timely payments.
* Monitor and manage sick leave, absence leave, and holiday entitlement for all staff.
* Process and pay invoices to external suppliers and vendors.
What we are looking for:
* Previously worked as a Veterinary Nurse, Practice administrator, Practice Manager, Receptionist, Clinical Administrator, Clinic Administrator, Veterinary, VET Nurse, Veterinary Administrator or in a similar role.
* Ideally have experience in veterinary industry.
* Strong spreadsheets and data management skills.
* Excellent organisational and multitasking abilities and effective communication and interpersonal skills.
* Valid UK driving licence.
What's on offer:
* Competitive salary
* Employee discount
* Overtime, weekend availability
* A supportive and friendly work environment
* Opportunities for professional development
Apply now for this exceptional Veterinary Nurse opportunity to contribute your expertise in a caring veterinary practice.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Ramsey – Workflow Team Apprentice:
Managing and processing incoming correspondence.
Learning NHS systems and protocols.
Supporting clinical staff with accurate document handling.
Developing administrative and IT skills.
Understanding information flow in general practice.
Manea – Care Coordinator Support Apprentice:
Booking and managing acute patient appointments.
Organising routine care for long-term conditions.
Supporting patient monitoring and follow-ups.
Communicating with patients and healthcare professionals.
Developing planning, coordination, and people skills.
Handling sensitive and complex patient information.
Training Outcome:After completing this apprenticeship, there are several potential career progression opportunities within general practice and the wider NHS. These include:
Medical Administrator or Receptionist – Continue developing in admin-based roles with increased responsibility.
Care Coordinator – Progress into a full-time care coordination role, supporting patient care pathways.
Workflow/Document Management Lead – Specialise in managing clinical correspondence and supporting clinicians.
Health Care Assistant (HCA) – With additional training, move into a more patient-facing clinical role.
Practice Manager or Assistant Practice Manager – With experience and further study, progress into leadership and management.
Further Education and qualifications – Opportunities to take on additional apprenticeships or diplomas in healthcare, business administration, or leadership.
The apprenticeship provides a strong foundation for a long-term, rewarding career in healthcare, with real potential for growth and development.
Employer Description:Fenland Group Practice is a multi-site NHS GP partnership serving communities across Cambridgeshire, with surgeries located in Manea, Ramsey (Rainbow Surgery), Doddington, and Wimblington . The practice offers a wide range of services, including chronic disease management, baby clinics, diabetes care, asthma support, and smoking cessation programs .
Committed to inclusivity, Fenland Group Practice is a designated Safe Surgery, welcoming all patients regardless of nationality or immigration status, and offers interpreter services to ensure effective communication The practice leverages digital tools like the NHS App and AccuRx to streamline appointment bookings, prescription orders, and patient communicationsWorking Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
You will develop the skills you need for the job by working alongside your colleagues and obtain experience in many different aspects of the role, delivering against your Apprenticeship Plan to ensure all required modules are successfully completed on time and to the required level.
You will also be helped to build relationships with peers, allowing you to achieve your professional development objectives.
A full list of duties and responsibilities is detailed below.
Reception:
Welcome visitors and provide site induction - issue passes/access cards
Organise Meeting Rooms including provision of refreshments
Monitor of following supplies restocking when required: Stationery, Tea, coffee, sugar, milk, Cleaning materials and ink cartridges
Assist with process of new starters
General:
Timesheet Entry for all staff
Processing and administration of purchase orders and related invoices
Purchasing utilising corporate credit card
Administration of vendors
Process incoming and outgoing post
Training:Business Administrator Level 3 Apprenticeship Standard:
Training will be done in house
You will be assigned a mentor from the Learning and Development team where you will have monthly catch ups and workshops to complete
Training Outcome:
Become a full time Business Administrator / Receptionist working for an ever growing contract
Open to internal job opportunities
Complete further apprenticeships with Serco
Employer Description:At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
We operate a support service with a team of staff who give advice, information, and guidance on a range of issues including, housing, benefits, form filling, debt and we give grants to individuals. We also run a foodbank and have 34 almshouses
Duties will include:
To act as receptionist dealing with enquiries, booking appointments with support workers
To collate and photocopy/scan forms as and when appropriate
To be responsible for helping to maintain JHC’s filing systems, both paper and electronic
To manage, organise, and update relevant data, using spreadsheets and database applications for the Charity as and when required
To signpost clients of JHC Support Service as required
To arrange and participate in meetings and training
To take minutes of meetings as required
To communicate information and reports by appropriate methods, internally and externally, to assist and enable an effective organisational service
To analyse and interpret instructions and issues arising and then implement actions according to administrative policies and procedures
Training:
You will achieve a Customer Service Pratitioner apprenticeship level 2 with an assessor from Cambridge Regional College and a work mentor
Safeguarding training essential, possibly some digital marketing, and any additional IT training needed
Training Outcome:
The charity is constantly evolving and adapting so possible progression and more responsibilities
Employer Description:JHC is a local charity working in Sawston and the surrounding villages. We are a small friendly team.
JHC is a local charity founded in 1554 when local landowner John Huntingdon left his land to "benefit poor people of Sawston".
We operate a support service which gives advice, information, and guidance on a range of issues including, housing, benefits, form filling, debt and we also give grants too. We also run a foodbank and have 34 almshouses.Working Hours :Monday - Friday, 9.00am - 5.00pm (some working from home)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Spicer Consulting Ltd are based in Bedford. Since they were established in 1988, Spicer Consulting has built a world-wide reputation in active magnetic field cancelling for electron microscopes and similar instruments.They are now looking for a Administration Assistant and Receptionist Apprentice to join them.The following is an indicative list of duties which is not exhaustive and will be subject to review.
Company administration and reception duties:
Deliver a professional and efficient welcoming reception service and deal with general enquiries from visitors
Provide clerical support to administration team such as routine typing/word processing, completing forms, filing and photocopying
Ensure that allocated work is completed accurately and efficiently within the required timescales
To operate the company’s telephone system, forwarding calls as appropriate, taking/delivering messages and arrange trips/transport for staff and visitors as required
Assist with ordering of office and canteen consumables, stock checking and receiving deliveries and arrange and manage shredding as and when required
Take in deliveries/mail and distribute accordingly
Ensure the reception area and gangways are kept neat and tidy
Communication with external parties verbally and in writing
Design and production of notices, fliers, newsletters and similar materials for staff and arrangement and coordination of meetings and ensuring facilities are booked and refreshments arranged as required
Taking minutes at meetings if requested
Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills English and maths
Training Outcome:
Permanent role within the company. Further training may be available to develop professional and interpersonal skills, on completion of your apprenticeship
Employer Description:Spicer Consulting is an electronics equipment manufacturer. They have been based in Stewartby for many years and the site consists of two buildings within close proximity to each other. Spicer Consulting designs and manufactures devices used to monitor and cancel magnetic fields and is a market leader. They have a very low turnover of staff, and are a profitable company offering good working conditions as well as some exciting staff perks.Working Hours :Monday - Thursday, 08:00 - 17:00 and Friday 08:00 - 13:00Skills: Can do attitude,Good communication skills,Professional....Read more...
Develop competence across a wide range of dental chair side support procedures
Develop knowledge of a wide range of practical treatment procedures and the relevant support necessary to ensure effective outcomes
Develop competence in the manipulation and application of dental materials across a wide range of dental treatment procedures
Develop a comprehensive knowledge and application of a wide range of dental instruments and other relevant equipment necessary during preparation for treatment procedures
Learn to prepare individual treatment rooms for a wide range of dental procedures
Develop and demonstrate competence in decontamination and sterilisation of medical and dental devices within clinical and non-clinical environments, ensuring appropriate records are completed
Be responsible as part of the clinical team for the care of the patient from arrival to completion of treatment
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required)
Undergo training as may be required to develop skills and abilities
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Recording of treatment including charting form the dentist’s instructions and other associated clerical work
Preparation of filling materials, impression materials, instruments and equipment
Cleaning away used instruments and materials and keeping the surgery clean and tidy
First aid treatments for collapse e.g. coronary attack, fainting, bleeding tooth socket, epilepsy etc.
Triage of patients attending for emergency treatment
Providing patients with pre and post-operative instructions and information prior to safely discharging the patient following, for example, minor oral surgery, and ensuring the instructions are understood
Care and minor maintenance of equipment such as high-speed drills
Maintaining stock levels in surgery and checking expiry dates Re-ordering stocks when required
Training:
Level 3 Dental Nurse Apprenticeship Standard
1 day per week training in Newcastle
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:The Whitley Dental Clinic is a family practice based in Whitley Bay offering both NHS and private dental treatments.Working Hours :Monday - Friday, shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
At Everyone Active you will work towards your Customer Service Practitioner L2 Apprenticeship qualification over the course of 15 months.
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognisedCustomer Service qualification along with developing customer interaction skills. We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.
Across the 15-month apprenticeship you will cover:
• Understanding our products and services • Working as part of a team• Dealing with customer conflict and Challenge • Influencing skills
We need a receptionist who wil:
• Be passionate about promoting our products • Be able to work under your own initiative and work as part of a team • Have an enthusiastic can-do attitude and friendly personality • Be confident in using computers • Experienced in customer service, being the first points of contact, its’ key you can provide a professional service to all our customers
You will be required to workdays, evenings, and weekends. Full training will be given on the centre’s systems.
What can we do for you? Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.Training Outcome:This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.Employer Description:Whether you want to swim, go to the gym, enjoy a fitness class or take on all three, Victory Swim and Fitness Centre has got you covered.
In the six-lane, 25-metre pool hosts our award-winning swimming lessons, as well as fitness and fun swim sessions, while there’s also a fully-equipped gym to help you reach your fitness goals. The centre also boasts a group fitness studio in which we hold a wide range of different group fitness classes.Working Hours :40 Hours Per Week - Exact shifts to be confirmed Including Early Mornings, Evenings and Weekends.Skills: Communication skills,Customer care skills,Team working....Read more...
Manage Outpatients and Virtual clinic reception desks for the department and deliver an excellent patient experience by meeting and greeting stakeholders in a friendly and professional manner.
Ensure visitors and patients are directed to the appropriate waiting area, as required, keeping parents/ carers/ patients regularly informed of any delay.
To identify patients that may require transport, interpreters or any other special needs and escalate to Band 3 Reception staff to take action, in accordance with Trust guidelines.
Managing the flow of patients, and their carers, through the reception area, identifying those who may require assistance or to be highlighted as a priority to the clinical staff.
Maintaining contact with patients waiting either in person or online.
Maintaining regular communication with the clinicians throughout the day, and making sure they are aware of any patient who has been waiting a long time.
To ensure that clinic schedules are adhered to, utilising consultants and patients time efficiently throughout clinics and escalating any capacity issues to service leads.
Deal with queries and potentially challenging or distressed patients at reception or online, especially if clinics are running late, clinics have been cancelled at short notice, or the patient has received upsetting news.
Training:Business Administration Level 3 Standard.
Training will be delivered using blended learning with webinars, face-to-face meetings with tutors and work-based learning in the Organisational Development & Learning department at the Queen Victoria Hospital in East Grinstead.
The training delivery will vary depending on the module being studied and may be weekly or block release.Training Outcome:
Working as a Receptionist or Administrator or as an Executive Assistant or Medical Secretary.
Candidates who successfully complete the apprenticeship will have the opportunity to apply for suitable vacancies in the QVH Hospital.
Employer Description:A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by passion for providing the highest quality care.Working Hours :Days to be worked Monday - Friday.
Business hours - 7:30 - 17:00, mixed shift pattern to be advised in advance.
Working day - 7.5 hours per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
This position is ideal for someone organised, proactive, and keen to develop their skills within a professional legal environment.
Your responsibilities will include managing correspondence, maintaining accurate records, preparing documents, and providing general support to legal staff. You will provide excellent customer service, schedule and confirm appointments via phone and email.
Main duties include but not limited to:
Assistance to partners and other team members, as required
Take ownership of administrative work required to fulfil the efficient running of the director’s schedule
Provide kind, courteous communication while receiving visitors to our office and in working with others in the team
Provide excellent customer service
Schedule and confirm appointments via phone, email and schedulers
Provide assistance to legal team by preparing draft correspondence and other assistance to paralegals and lawyers, as required
Enter case information into web-based case management system
Provide efficiency in other clerical receptionist duties such as filing (mainly electronically), photocopying, scanning and processing documents
Training:You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.
The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.Training Outcome:Successful completion of the apprenticeship may lead to full-time employment and/ or further training.Employer Description:Freeman Johnson Solicitors have offices in County Durham and North Yorkshire and we have provided legal services to the community for more than 150 years. This heritage has made us a fixture of the local community letting us help individuals and businesses alike with a wide range of legal services. We are proud to have been awarded the Lexcel status which is the Law Society’s award for excellence. Using the latest technology and information systems combined with first-class legal expertise and old-fashioned friendliness we strive to give clients the best service possible.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
As a Medical Receptionist Apprentice, you'll be initially responsible for (but not limited to) the following:
Serve patients by greeting and helping them, scheduling appointments, and maintaining medical records.
Welcome patients and visitors in person or on the telephone, and answering or referring enquiries.
Keep patient appointments on schedule by notifying clinicians of patient’s arrival and informing patients of any service delays.
Accurately obtain and record information relating to patient enquiries.
Protect patients’ rights by maintaining confidentiality of medical and personal information.
Maintain operations by following policies and procedures, reporting any potentially required changes.
Contribute to team effort by accomplishing related tasks and duties as needed.
To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries.
Scanning and filing of documents.
Processing of emails.
Training:The successful candidates will continue their studies with apprenticeship specialists, RNN Group at their Rotherham campus both remotely and day release on the 3rd, 6th & 10th month, giving you the training and support you need to become an all-round business administrator.
The Apprenticeship Standard you will be studying is Business Administration Level 3.Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Information about the company Brinsworth and Whiston Medical Centres is a two Partner, Personal Medical Services (PMS) training practice, employing salaried GPs and Physician Associates and have been in existence for over 50 years serving the community of Brinsworth. The doctors and staff of Brinsworth and Whiston Medical Centres are committed to the provision of High Quality Patient Care through:
• The delivery of services which are timely, considerate and responsive to the needs of our patient population.
• A clear focus on customer service.
• Continually monitoring our services with an aim to adapt our range of services in keeping with all developments in healthcare.
They offer a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services and more.Working Hours :Between 8.00am - 5.30pm. Monday to Friday, up to 37 hours per week.
No weekends or bank holidays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Friendly and approachable,Supportive and dedicated....Read more...
At Everyone Active you will work towards your Customer Service Practioner Level 2 Apprenticeship qualification over the course of 15 months.
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.
Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised
Customer Service qualification along with developing customer interaction skills.
We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.
Across the 15-month apprenticeship you will cover:
Understanding our products and services
Working as part of a team
Dealing with customer conflict and challenge
Influencing skills
We need a receptionist who will...
Be passionate about promoting our products
Be able to work under your own initiative and work as part of a team
Have an enthusiastic can-do attitude and friendly personality
Be confident in using computers
Experienced in customer service, being the first points of contact, its' key you can provide a professional service to all our customers
You will be required to workdays, evenings, and weekends. Full training will be given on the centre's systems.
What can we do for you?
Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :40 hours per week - exact shifts to be confirmed - including evenings and weekends.Skills: Team Working,Organisation Skills....Read more...
Dentist Jobs in Hastings, New Zealand. Attractive relocation package, in superb practice in a great location offering an enviable lifestyle. ZEST Dental Recruitment working in partnership with an established dental practice is seeking to recruit a Dentist.
Private / Independent Dental Practice
Dentist
Hastings, New Zealand
A bustling small city with a relaxed atmosphere, a unique charm, and plenty to do offering an enviable lifestyle
Privately owned and operated for more than 30 years
Remuneration 40% commission
Mentoring available from an experienced senior clinician (if applicable)
Attractive relocation package
Excellent equipment
Reference: DW6653
This privately owned dental practice, established for over 30 years, is seeking a general dentist to join the team for four days a week (Monday to Friday, 8 am to 5 pm). The two-chair surgery is equipped with modern technology, including Kavo dental units, an intraoral scanner, Carestream digital OPG, digital X-rays, and rotary endodontic tools.
The team comprises a senior dentist, practice manager, receptionist, and dental assistants, working together in a friendly, organised, and productive environment. The practice places a strong emphasis on creating a welcoming and professional patient experience while offering a wide range of services, including general, emergency, and cosmetic dentistry. Minimal administrative tasks are required, thanks to a dedicated admin support team.
The role offers a remuneration of 40% commission, mentorship from an experienced senior clinician, and an attractive relocation package.
The ideal candidate will have at least one year of clinical experience (although new graduates will also be considered) and proficiency in Exact software. They should be confident in performing general dentistry procedures, passionate about delivering excellent patient care, and possess strong communication and interpersonal skills. A professional, confident, and approachable manner is essential.
This opportunity provides a supportive environment for professional growth and development within a well-established practice.Hastings is a thriving growing provincial city in Hawke’s Bay with an urban population of 70,000 and a total population of 110,000. It is a major horticultural producer of fresh fruit, famous for its roadside fruit stalls, wineries, and enviable lifestyle. Beaches are a short drive away.
Successful candidates will be DCNZ registered or have qualified from New Zealand, Australia, the UK, or Ireland. If you are not already DCNZ registered, or not qualified from one of the above countries, please check with DCNZ to check your eligibility. For further information regarding this position, confidential enquiries can be made by submitting your CV to ZEST Dental.
Zest Dental has been helping dentists and dental practices in the UK, New Zealand, and Australia to find their perfect job match since 2006.
Contact: Darran WalentaEmail: Telephone: UK: +44 114 238 1729 | AU: +61 730 534 271....Read more...
The post holder will be responsible for providing a welcoming environment and delivering the highest level of customer service to patients, consultants and the clinical teams
The receptionist will focus on excellent customer care whilst ensuring hospitality and housekeeping issues are attended to and delivering administrative services of highest standards
To meet and greet all patients and visitors in a professional, courteous and friendly manner
Maintain composure and resilience under pressure, dealing calmly and sensitively with vulnerable patients and a range of difficult situations
To manage a high volume of patients with complex needs on a daily basis, both face-to-face and over the telephone and email
To deal proactively and effectively with a wide range of enquiries from clinicians, nurses, administrative and management colleagues
To follow the opening and closing guidelines for Chelsea private outpatient receptions and following greeting templates used for answering the telephones and welcoming patients
To communicate effectively with patients in relation to their use of The Royal Marsden Chelsea, guiding patients on arrival as required
To re-organise appointments at the request of patients or medical staff or other admin teams and to inform patients where necessary
To book or arrange appointments for clinics within the Royal Marsden as requested
To prepare clinical documentation ready for clinic
To document all patient procedures and outcomes on the patient record
To ensure that all follow-up patient appointments are booked accurately and to liaise with clinics and/or other admin teams such as Medical Secretaries regarding overbookings to minimise patient waiting times
To have a working understanding of medical terminology to read clinical letters and take action on outcomes, lost-to-follow-up patient reviews and further appointments/diagnostic booking requests
To audit all patient outcomes from clinic and ensure that appropriate action/discharge is undertaken
Training:
Business Administrator Level 3 Apprenticeship Standard
PMA will deiver the training - through an oline delivery method
Sessions will be delivered once a month using Microsoft Teams
Training Outcome:
Guest Relations Officer
Employer Description:The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our groundbreaking work ensuring patients receive the very latest and best in cancer treatment and care.Working Hours :Shifts as required between Monday - Friday, 7.40am - 8.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Develop competence across a wide range of dental chair side support procedures.
Develop knowledge of a wide range of practical treatment procedures and the relevant support necessary to ensure effective outcomes
Develop competence in the manipulation and application of dental materials across a wide range of dental treatment procedures
Develop a comprehensive knowledge and application of a wide range of dental instruments and other relevant equipment necessary during preparation for treatment procedures
Learn to prepare individual treatment rooms for a wide range of dental procedures
Develop and demonstrate competence in decontamination and sterilization of medical and dental devices within clinical and non-clinical environments, ensuring appropriate records are completed
Be responsible as part of the clinical team for the care of the patient from arrival to completion of treatment
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required)
Undergo training as may be required to develop skills and abilities
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Recording of treatment including charting form the dentist’s instructions and other associated clerical work
Preparation of filling materials, impression materials, instruments and equipment
Cleaning away used instruments and materials and keeping the surgery clean and tidy
First aid treatments for collapse e.g. coronary attack, fainting, bleeding tooth socket, epilepsy etc.
Triage of patients attending for emergency treatment
Providing patients with pre and post-operative instructions and information prior to safely discharging the patient following, for example, minor oral surgery, and ensuring the instructions are understood
Care and minor maintenance of equipment such as high-speed drills
Maintaining stock levels in surgery and checking expiry dates. Re-ordering stocks when required
Training:
On the job training
Day release at Sunderland Training Offices
Level 3 Dental Nurse Diploma
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Here at Westmount Dental, we are committed to providing the highest possible dental care for our patients.
We aim to make you feel relaxed and comfortable from the moment you walk through the door, during treatment and right up until you finish your treatment.
We pride ourselves on our modern and sophisticated practices and also on being up to date with progress in dentistry techniques and products and offering a wide range of dentistry and cosmetic treatments.Working Hours :Working between Monday - Friday 8:00am - 7:00pm.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Develop competence across a wide range of dental chair side support procedures.
Develop knowledge of a wide range of practical treatment procedures and the relevant support necessary to ensure effective outcomes
Develop competence in the manipulation and application of dental materials across a wide range of dental treatment procedures
Develop a comprehensive knowledge and application of a wide range of dental instruments and other relevant equipment necessary during preparation for treatment procedures
Learn to prepare individual treatment rooms for a wide range of dental procedures
Develop and demonstrate competence in decontamination and sterilization of medical and dental devices within clinical and non-clinical environments, ensuring appropriate records are completed
Be responsible as part of the clinical team for the care of the patient from arrival to completion of treatment
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required)
Undergo training as may be required to develop skills and abilities
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Recording of treatment including charting form the dentist’s instructions and other associated clerical work
Preparation of filling materials, impression materials, instruments and equipment
Cleaning away used instruments and materials and keeping the surgery clean and tidy
First aid treatments for collapse e.g. coronary attack, fainting, bleeding tooth socket, epilepsy etc
Triage of patients attending for emergency treatment
Providing patients with pre and post-operative instructions and information prior to safely discharging the patient following, for example, minor oral surgery, and ensuring the instructions are understood
Care and minor maintenance of equipment such as high-speed drills
Maintaining stock levels in surgery and checking expiry dates. Re-ordering stocks when required
Training:
On the job training
Day release at Middlesbrough College
Level 3 Dental Nurse Diploma
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Here at Westmount Dental, we are committed to providing the highest possible dental care for our patients.
We aim to make you feel relaxed and comfortable from the moment you walk through the door, during treatment and right up until you finish your treatment.
We pride ourselves on our modern and sophisticated practices and also on being up to date with progress in dentistry techniques and products and offering a wide range of dentistry and cosmetic treatments.Working Hours :Working between Monday - Friday, 8:00am - 7:00pm.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Full time apprentice dental nurse position within a fully digital private practice.
Roles of a Dental nurse – training will be given in all areas to comply to with the current job description:
Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate according to the practice’s health and safety and infection control procedures and manufacturers' instructions.
Use all equipment and machinery in accordance with manufacturers' recommendations and ensure that they are maintained regularly and in good working order.
Provide chairside assistance, ensuring that the correct equipment is available.
Ensure the care and welfare of patients.
Accurately complete patient clinical records as directed.
Handle all substances in accordance with health and safety policies.
Be familiar and comply with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal etc.
Complete laboratory request forms, keep records of work sent, received and fitted.
Ensure adequate stocks of materials and other items within the surgery.
Order new stock supplies as necessary.
Ensure computer/written records are accurately maintained and securely stored.
Liaise with reception to ensure smooth patient communications and transfer of records.
Attend and participate in practice meetings.
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required).
Undergo training as may be required to develop skills and abilities.
Attend refresher and update training for medical emergencies and CPR.
Act in accordance with the practice rules and code of conduct.
Training:
On the job training
Day release at Newcastle training offices
Level 3 Dental Nursing apprenticeship
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:At Durham Family Dental we believe that dentistry is about the whole person and their life – not just the teeth inside your mouth. We want to give people the confidence to stand up, be seen and appreciated for who they truly are. Our purpose is to make everyone feel at home and part of the family. We invest in continuous training for new treatments and technology to provide the very best and most up to date dental health care.
Our aim is to ensure you experience a comfortable, relaxed, caring and friendly environment and are always sent home with a smile.Working Hours :Monday to Friday working between the hours of 8:15am - 7:00pm.
Shifts to be confirmed.
1 Saturday shift per month.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills....Read more...
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments systemProcessing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers
They may also have access to information relating to the practice as a business organisation
All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Training:
Business Admin Level 3 Standard qualification
End Point Assessment
No day release to college
Training Outcome:
Full time position within the practice may be available for you to apply for upon completion
Employer Description:We are a busy GP practice in Brierley Hill, with a list size of 9100 patients. We have 5 doctors,2 Physician associates, 2 practice nurse, Podiatrist, Physio, Advanced Nurse practitioner. We are in Brierley Hill Health and social care centre which is a nice new modern building.Working Hours :Monday - Friday. Working day and hours to be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is a role for someone wishing to start out on a career giving secretarial and administrative support to fee earners in the Probate Department and on reception. You will be expected to become proficient in the tasks listed below and will, over time, develop your skills to be able to do certain jobs with minimal supervision. You will be required to maintain a professional appearance and approach to your work and in your contact with clients and professional colleagues. Complete confidentiality will be expected of you.
Key Responsibilities:
Probate:
Taking departmental telephone calls and taking a clear message, particularly as first port of call for head of department and as a back-up for all other department members
Photocopying and scanning
Making appointments for fee earners, including using electronic diary
Preparing and sending out letters and supporting paperwork for appointments for Estates, Wills and Powers of Attorney; opening files
Filing
Entry of time recording sheets onto Sage computer system
File deadening
Production of standard letters e.g. for payment or acknowledgement of debts
Dealing with receipt and distribution of mail
Support for fee earners in department (e.g. putting up post; paying in cheques)
Occasional audio work and copy-typing
Reception:
Assisting with the post for approximately half an hour towards the end of each day
Taking post to the post office and dealing with exceptional items e.g. recorded or special deliveries
Manning the switchboard over lunchtime
After training you will be expected to:
Reception:
Do 3-4 hours per day reception cover when the head receptionist is away
Probate:
Pay legacies
Request ID
Pay out on final winding up of an estate
Strongroom: Assist in logging items in and out of our secure strongroom
Visit properties for insurance purposes; to give access to estate agents; house clearance; take meter readings
Take chattels for sale to the auction house
Generally:
All such other duties as may from time to time be deemed necessary to assist in the smooth running of the department
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Potential to develop knowledge & skills in a professional environment
Potential for further study e.g. higher-level qualifications in the sector or to study leadership & management
Employer Description:Leading Solicitors in Derby City Centre
Eddowes Waldron Solicitors is a local law firm, who are committed to delivering high quality legal advice and client care. With specialist teams focusing on various areas of law including personal injury, family law, Care proceedings, private clients and conveyancing, we’re sure to have the skills and expertise that you require.Working Hours :Monday to Friday, 9am to 5pm, with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Microsoft Office....Read more...
JOB DESCRIPTION
This position is responsible for providing administrative support to the distribution center. Duties include, but are not limited to, general clerical, receptionist and project-based work. Must project a professional company image through in person, phone and electronic communications. Serves as a liaison between the warehouse and operations
Responsibilities
Logistics Coordination
Schedule all outbound LTL pickups, inbound deliveries for the Fenton DC. Communicating with the DC Manger and Warehouse Supervisor on a daily basis regarding problems or special situations that occur, esp. issues with product availability and backorders. Maintain correspondence with truckload brokers for the best rates and dates for shipping high-volume orders and transfers. Communicate scheduled pickups with the management team to prepare loads for pickup. Follow-up with key Accounts (Home Depot, Lowes) on missed pickups. Utilize vendor transportation links to schedule pickups including Home Depot, Lowes, Grainger, Sears/Kmart, True Value, Tractor Supply etc. Work with Export department to setup container pickups
Distribution Center Administrative Support
Daily use of copy, fax/scanner, and printers. Work proficiently within the Microsoft Office suite of products (i.e. Word, Excel and Outlook) and business software (SAP). Maintain spreadsheets for tracking data in a variety of reports. Process all inbound and outbound paperwork daily. Communicating with Distribution Manager on operational problems. Provide support for various projects and lean initiatives. Track daily productivity numbers for all associates on the floor. Handle all data entry for inbound and outbound shipments for the Fenton DC
Inventory Management
Correspond with Pacific DC on daily inbound loads of inventory. Complete all data entry for inbound loads from Pacific DC. Complete all data entry for inbound and outbound loads. Correspond with the warehouse floor on any inventory errors/issues and perform data entry as needed. Correspond with the Pacific DC and Pacific Production on inventory needed to complete orders, etc.
Customer Service
Communicating on a daily basis with Customer Service on various shipments that need to leave the Distribution Center. Sending back orders for changes that need to be made. Handle inbound calls on product availability, allocations on Hot orders and backorders for on time delivery. Checking emails frequently for new situations with customers and deliveries to achieve timely solutions.
Requirements
High School Diploma or GED 1 to 3 years of experience in related field. Work proficiently within the Microsoft Office suite of products (Word, Excel & Outlook) and business software (SAP). Previous experience in a manufacturing/warehouse setting is preferred. Ability to calculate and solve basic math equations. Ability to apply principles to solve practical problems. Ability to handle confidential information. Ability to deal with a variety of variables in situations with limited standardization. Ability to interpret a variety of instructions furnished in written, oral or schedule form. Ability to write business letters, summaries and reports. Ability to use and maintain fax machines, copiers and printers Strong interpersonal and communication skills
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
This is an exciting opportunity within a small and friendly doctor’s surgery for an apprentice to learn all aspects of the surgery’s Administration and Reception duties.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining security in accordance with Practice protocols, when necessary
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste collection companies
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This list is not exhaustive.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Great potential to progress into a permanent position for the right candidate.Employer Description:Maybush Medical Centre is a well-established practice that has operated in the locality for over 100 years. The original surgery was situated in a small terrace property at the head of Regent Street in Belle Vue, until it moved into new purpose built premises on Portobello Road in 1997. In 2019, the premise was extensively renovated to bring the then outdated building up to new modern healthcare standards
We have approximately 9,000 registered patients, and we are 1 of 37 GP Practices in the district of Wakefield caring for a total population of more than 3300,000 residents, some of which are the most deprived neighbourhoods in the UK with a lower than average life expectancy.
The Practice has seen many changes in GP partnerships over the years, but in December 2017, Dr A Hayat & Partners acquired the NHS contract and are now responsible for the leadership and management of the business which operates as Maybush Medical Centre.Working Hours :Monday to Friday; 30 hours a week on a two-week rota
Week one 12:00 - 18:30pm (inc 30 min break)
Week two 08:00am - 14:30 (inc 30 min break)Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring,Can Do Attitude....Read more...
