Role Purpose:
Provide support to the MFB sales team by case managing files accurately within prescribed timescales, ensuring excellent customer service. Support other Case Managers to help the company achieve its objectives.
Key Responsibilities:
Build and maintain effective relationships with new and existing clients
Act as the first point of contact for clients, lenders, and conveyancers at all stages of the mortgage process
Respond promptly and accurately to telephone calls, emails, and correspondence
Liaise with Mortgage Consultants to update progress and resolve queries
Escalate specific issues to the Line Manager for discussion and resolution
Embrace and contribute positively to the firm’s Mission, Vision, and Values
Work within prescribed procedures and practices
Input, update, and maintain data so systems and files reflect current positions
Produce written correspondence and documents using standard formats
Manage diary systems to monitor cases and progress chase as needed
Follow case progress from initial application through legal completion and beyond
Training:The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
CeMAP1 - awarded by London Institute of Banking and Finance (LIBF)
Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:We want all candidates to progress onto the Level 3 Mortgage Adviser. We are hoping that all candidates will remain full-time employed with us after their apprenticeships end.Employer Description:Independent, privately owned, Directly authorised, whole of Market Mortgage finance Brokerage.
Starting out small in 1990, we’ve grown to be one of the UK’s most respected and award-winning mortgage brokerages. Most importantly, we’ve kept the client at the heart of everything we do, and our independent, family-owned approach means we will always take the time and effort to understand our clients mortgage finance needs, and we have achieved the coveted 5/5 on Trust pilot
Specialising in all types of property finance including Buy to Let, Residential, Commercial, Holiday Lets, Development Finance, Commercial finance, Short Term / Bridging Finance.Working Hours :Monday to Friday between 8.30am to 5.30pm.Skills: Communication skills,Team working,Initiative,Friendly,Confident....Read more...
Hours per week: 28 hours
What's the role?
To manage a varied caseload of complex investigations referred to the Anti-Fraud and Corruption Team and ensure that cases are investigated to a high professional standard and in accordance to statutory requirements.
To produce comprehensive, high level written reports from investigations that include both conclusions and recommendations for the Director of the relevant directorate.
To ensure that fraud & corruption is prevented, detected and investigated.
To ensure that appropriate recommendations, sanctions prosecutions were applicable are applied effectively.
To perform the responsibilities of the post in a way that is consistent adds value to the core objectives and values of the section and the organisation.
Responsibilities
Self-manage a varied caseload of reported allegations of fraud or irregularities against the organisation by members, employees, contractors, clients, or customers in order to deliver the service in accordance with legislative requirement, the Divisions service plan, policy requirements, internal disciplinary procedures and any other requirements as determined by the A-FACT Manager.
Undertake the investigation of complex cases to a high professional standard, delivering an effective and efficient service which complies with legislative requirements such as employment legislation, the Criminal Procedures and Investigatory Act 1998, Regulation of Investigatory Powers Act 2000 (RIPA), Human Rights Act 2018, Fraud Act 2007, Police and Criminal Evidence Act 1984(PACE), Data Protection Act 1998(DPA), Road Traffic Act 1975, Housing Act, Health & Safety at Work Act and other relevant legislation as appropriate.
Carry out all investigations with due regard to internal policies and procedures.
To manage the National Fraud Initiative (NFI) bi-annual exercise and ensure that it is undertaken in a timely and efficient manner.
Undertake interviews of officers, members, clients, contractors, partners and customers in a professional manner and in accordance with best accepted practices.
Where interviewees elect not to have their interview tape recorded, undertake contemporaneous note taking of such interviews and ensure that notes taken are agreed by all parties.
Ensure that sensitive situations and confrontational matter are addressed using tact and diplomacy and that professionalism and confidentiality is maintained in all cases.
Maintain accurate computerised and manual records of investigations, ensuring that these records are kept securely at all times
Collate, analyse, preserve and present evidence of investigations for internal disciplinary hearings or any legal proceedings as appropriate.
Undertake joint working with the police during arrest and search of suspects property, This may involve unsociable hours and for health and safety reasons, it may be required that a stab/bullet proof vest is worn. To attend police station to process and interview arrested suspects.
Undertake the role of disclosures officer for cases where a legal proceedings are undertaken in accordance with the Criminal Procedure and Investigations Act 1996.
Undertake Pre employment vetting for high risk positions, validating information supplied by prospective employees, identifying any discrepancies and making recommendations where applicable.
Maintain a working knowledge of legislation affecting welfare benefits such as Housing and Tax Benefits and refer any cases from Pre-employment vetting to the Revenues section where there are discrepancies that affect any benefits, discounts, disregards and exemptions claimed.
These maybe documents that are presented for recruitment purposes, or for the purposes of accessing services. Document examination may also be required during interviews, visits or while executing search or arrest warrants.
Represent as a witness for disciplinary hearings, professional body conduct hearings and attend Court as a witness when summoned.
Determine strategies to enable the implementation, organizing and carrying out of special projects such as the NFI or Fraud Awareness Training, or any other proactive Anti-Fraud campaigns. Liaise with other sections within the AFACT and external partners to raise the profile of the team and promote corporate anti-fraud strategies.
Design, create, prepare and deliver specialist fraud awareness training to educate members, managers and staff in empowering them in implementing the objectives towards fraud .
To provide a fraud advisory response service for telephone and written enquiries from both internal and external customers.
To keep abreast of developments of investigatory methods and legislative knowledge relevant to the duties and responsibilities of the post of Special Investigations Officer.
To undertake visits during normal working hours and out of hours as necessary to achieve the objectives of an investigation.
Undertake covert directed surveillance (foot, mobile and static) on suspects. To be conducted within the parameters of the Regulation of Investigatory Powers Act 2000 and the Human Rights Act 1998.
Liaise with the Press Office to publicise the results of successful prosecutions, to promote deterrence to fraud.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
