Pre Sales Support Jobs Found 39 Jobs, Page 2 of 2 Pages Sort by:
ServiceNow Lead Technical Consultant
Were partnering with an expanding consultancy seeking a Lead Technical Consultant to take ownership of delivering ServiceNow solutions across a varied client base. This role blends hands-on development with technical leadership and client engagement. The Role - Take ownership of technical delivery across multiple ServiceNow engagements - Define solution approaches and ensure they are scalable, maintainable, and aligned with platform standards - Configure and develop features including automation, integrations, and bespoke functionality - Work closely with stakeholders to understand requirements and shape practical solutions - Contribute to early-stage discussions including solution planning and technical input - Support and guide other team members, sharing knowledge and improving delivery standards - Collaborate with cross-functional teams to ensure smooth project execution - Continuously identify ways to enhance platform usage and client outcomes Experience Required - Proven experience working with ServiceNow in a hands-on capacity - Experience operating at a senior or lead level within delivery teams - Strong scripting and development capability within the platform - Experience working across full project lifecycles from design through to delivery - Understanding of how to structure and scale solutions effectively - Comfortable engaging directly with clients and managing expectations - Eligibility for Security Clearance Desirable - ServiceNow certifications - Familiarity with ITSM frameworks - Exposure to additional modules or platform capabilities - Experience contributing to solution design or pre-sales conversations Whats on Offer - Flexible hybrid working (office in the west midlands) - Opportunity to work on a wide range of projects - Clear progression opportunities - Collaborative and forward-thinking environment ....Read more...
Sales Customer Support Specialist II
JOB DESCRIPTION Legend Brands, an industry leader and long-standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Supervision Responsibility: None Essential Duties • Respond Answer product, order, and service-related questions. • Respond promptly to customer inquiries, concerns, and questions. • Manage incoming calls, shared among the team. • Maintain a positive, empathetic, and professional attitude always. • Process and follow up on sales orders. • Communicate with customers through various channels. • Ensure adherence to credit policies and sales procedures. • Work cross functionally with key departments. • Extensive experience and judgment to make critical logistics and customer service-related decisions. • Provide shipping quotes as needed. • Perform other related duties as assigned. Minimum Qualifications Education and Experience High School Diploma or GED required. Specialist II This position is required to have a minimum of 2 years of previous experience and working knowledge and competent demonstration of the following: • Entering, confirming and releasing sales orders in the ERP system • Logging into designated freight program to provide freight estimates to customers • Answering and transferring calls • Logging in and responding timely to customers on Live Chat • Basic MS Excel • Intermediate knowledge of EDI and MS Power Automate Operations Support Specialist II perform broader range of duties, proven skillset to fully perform Operations Support Specialist responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff. The Operations Support Specialist II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department. Hiring Range $22.00 - $25.25 per hour Benefits Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more! Additional Considerations • Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. • Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's. • All job offers are contingent upon satisfactory pre-employment drug test and background checks.Apply for this ad Online! ....Read more...
Account Manager - Software
£40,000 + Bonus + Hybrid + Excellent BenefitsAs a result of continued growth and increasing demand across global markets, an ambitious and commercially minded Account Manager is required to join a specialist technology business operating at the forefront of video processing and broadcast software.This is a high-impact role offering the opportunity to take ownership of a growing ecosystem of software integration partners, working closely with senior leadership, product and engineering teams to drive partner-led revenue and strengthen strategic relationships across the business.You will inherit an established network of active technology partners, with a clear focus on maximising the commercial potential of these relationships while also identifying and onboarding new partners. With increasing demand for integrated video solutions, this role offers genuine scope to influence partner strategy, drive revenue growth and play a key role in shaping how the business expands its partner ecosystem.Key Responsibilities Manage and develop relationships with an existing portfolio of strategic software and technology partners Identify and onboard new integration partners within the broadcast and ProAV ecosystem Drive partner-led revenue through joint initiatives, co-selling strategies and commercial alignment Act as the primary commercial contact for partner accounts, ensuring alignment on objectives and delivery Negotiate and establish new partner agreements Support partners in successfully positioning and selling integrated solutions Collaborate closely with internal product, engineering and sales teams to support integrations and pre-sales activity Contribute to the ongoing development of a structured partner programme Monitor partner performance, pipeline and revenue contribution Represent the business at industry events, trade shows and partner meetings Skills & Experience Proven experience in Account Management, Partner Management or Channel Sales within a software or technology environment Experience working with integrations, APIs or platform ecosystems Strong commercial awareness with experience supporting or driving revenue through partnerships Ability to manage multiple stakeholders across technical and commercial teams Confident communicator with strong relationship-building and negotiation skills Self-motivated and comfortable working in a hybrid environment Desirable Experience within broadcast, media technology, ProAV or video processing environments Understanding of IP video workflows, streaming technologies or cloud-based video solutions Exposure to developer ecosystems, SDKs or technical integrations The role offers a flexible hybrid working structure, with an initial onboarding period based in the office to support training and integration into the team, followed by a more flexible arrangement.The role will involve approximately 20% travel, including both UK and occasional international trips, providing exposure to global partners, industry events and key client meetings.This is an excellent opportunity for a commercially driven Account Manager looking to take ownership of an established partner network while also playing a key role in developing and shaping a more structured partner programme within a growing and innovative technology business. Apply now! ....Read more...
Apprentice Sales Administrator
Pulse Fitness has provided customised solutions to more than 30,000 leisure facilities in 30 countries across six continents, alongside private clubs, leisure centres, fitness centres, hotels, spas, rehabilitation centres, corporate gyms, universities, professional sports facilities and more. The range includes over 450 pieces of award-winning equipment. We cover everything, which includes innovative cardiovascular, stylish strength machines, functional, free weights, plate-loaded, high-performance group cycles and hi-tech gym management software. Main Duties & Responsibilities To communicate with all sales staff clearly and professionally To work closely with the Internal Sales Manager and Sales Administrator to produce approximate costings for each customer's project / requirement To produce sales quotations and process confirmed orders quickly and efficiently on CRM/Sage To liaise with all departments to ensure full communication throughout the sales process/tender process Ensure all aspects of CRM are adhered to, monitored and kept up to date within the sales department Effectively support the external sales team in all aspects of their roles To request drawings for tenders/projects when required To ensure all drawings from the Drawing Department are produced within a timely manner for submission To liaise with the Internal Sales Manager, Sales Administrator and Regional Sales Managers to produce accurate quotations within a 24-hour time frame To process confirmed orders immediately to ensure we meet equipment lead times upon all relevant information being provided by Sales Directors/Regional Sales Managers To answer all telephone calls and emails in a polite, courteous, and professional manner To prioritise workload and ensure all deadlines are met To follow any other instructions required by the Internal Sales Manager that may be required under the role of Apprentice Sales Administrator To perform reception duties as and when required to help cover annual leave To learn and assist in the development of the tender process and documentation preparation To assist with submitting responses and allocating tenders to the relevant Regional Sales Managers To assist in ensuring we capture all tender opportunities posted within our industry by searching the internet and registering with the appropriate website portals To distribute tender/pre-tender documents to relevant internal and external sales staff Miscellaneous To attend company meetings and training as advised To present a responsible and professional company image and attitude at all times To work flexibly across all disciplines To ensure all confidential and Company sensitive documents are kept safe and secure To undertake any duties allocated to ensure the smooth running of the department and to ensure the Company meets all deadlines/requests within a timely manner It is agreed that the above is a brief and concise description of the above position, from time to time you will be required to carry out duties excluded for the above description and duties.Training:Your full role and responsibilities will be set out by your employer. They will provide you with all the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. You will be working towards the Business Administrator Level 3 apprenticeship standard, which includes: Knowledge, Skills and Behaviours Business Administrator L3 Apprenticeship Standard Functional skills in Maths and English if required This will be delivered by your dedicated training provider, Realise.Training Outcome:Full-time job on successful completion of the apprenticeship.Employer Description:Pulse Fitness is a UK-based company that specializes in providing commercial and home fitness facilities. With over 45 years of experience, Pulse Fitness designs and manufactures its own fitness equipment, offering a wide range of products including strength and cardio machines, as well as specialized equipment for disabled users. The company has partnered with more than 11,000 leisure facilities across 68 countries, providing customized solutions to various sectors, including fitness centres, corporate gyms, and rehabilitation centres. Pulse Fitness is also recognized for its innovative digital platform, TRAKK, which enhances gym operations and member engagement.Working Hours :Monday - Thursday (8:00am - 4:30pm) and Friday (8:00am - 3:30pm).Skills: Administrative skills,Analytical Skills,Communication Skills,Customer care skills,Initiative,IT skills,Maths and English,Number skills,Organisation skills,Problem solving skills,Team working ....Read more...
Engineering & Manufacturing Technician Apprentice
You will learn how products are designed, manufactured, and assured to the highest standards while rotating through areas such as sheet metal fabrication, assembly, quality assurance, quality control, research and development, sales, and procurement. This is an excellent opportunity to develop a strong foundation in engineering and discover where your strengths and interests lie within a leading manufacturing environment. The successful candidate will join the team in February/March 2026 in a pre-apprenticeship role, with the registered apprenticeship and associated training beginning in September 2026. As an Engineering & Manufacturing Technician Apprentice, you will learn to support production with new product introduction, project requirements and continuous improvement. Reporting into the Engineering manager. You will learn a variety of working activities that will in turn support the team to ensure that our products are delivered on time to quality, environmental and cost targets. As an Engineering & Manufacturing Technician Apprentice, you will have a wide range of responsibilities, as part of the role, some of your responsibilities will be: Learning and understanding the manufacturing processes and capabilities Helping to create operating instructions and procedures Supporting quality assurance and quality control activities Providing support to production and engineering Actioning manufacturing deficiency reports Creating sales general arrangement drawings Actioning change request notes Producing drawings, models and bills of materials to sales and customers specifications Learning 2D and 3D CAD Training:As an Engineering & Manufacturing Technician Apprentice, you will be studying a Level 3 Engineering and Manufacturing Support Technician Apprenticeship. Throughout your apprenticeship with Elta-UK Limited, you will be supported by your company mentor and your PETA Learning and Development Coach. Your Level 3 programme will include a level 3 Engineering work-based qualification delivered by PETA and weekly day-release training at the Havant site, completed over 48 months.Training Outcome:Elta-UK Limited have successfully been supporting Apprentices previously and are proud to be training people on the job for the future. The career opportunities at Elta-UK Limited are varied following the completion of the apprenticeship, there may be the potential for: Full-time employment Further personal development within your chosen area of interest Employer Description:Elta-UK Limited is an international leading manufacturer of ventilation and air quality solutions, We design and produce high-quality air movement products – including fans, air handling units, controls and noise-control equipment – for commercial, industrial, OEM, residential and international markets. Part of the global Elta Group, Elta-UK Limited operates from our Fareham site in Hampshire and additional locations across the UK and Ireland. We combine engineering excellence with expert technical support to deliver reliable, innovative solutions that improve indoor environments and promote healthier, cleaner air. Over the decades, Elta-UK Limited has continually invested in advanced manufacturing capabilities and industry-leading technology, earning a reputation for quality, performance and service. Today, our products and expertise support a wide range of sectors worldwide, reinforcing our position as a trusted name in ventilation and air quality engineering.Working Hours :Monday- Thursday, 07.45- 16.15. Friday, 07.45 - 13.15. Half an hour unpaid break.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative,Adaptable,Willingness to learn,Time management,Ability to prioritise ....Read more...
Steel Estimator
A leading Structural Steel & Architectural Metalwork contractor in Leicestershire is currently seeking two Estimators to join their Steel Shop team. Due to upcoming retirements, we are looking for experienced professionals who can hit the ground running in a fast-paced manufacturing environment.Start Date: ASAP Salary: £45,000 – £55,000 per annum (DOE) Hours: 08:00 AM – 05:00 PM Contract: PermanentKey Responsibilities: Reading and interpreting technical architectural and structural detailed drawings. Extracting and pricing materials accurately for products such as handrails, balustrades, balconies, solar frames, and builders' beams. Producing competitive bids by estimating costs for materials, labour, site operations, and plant. Sourcing and evaluating suppliers and subcontractors to ensure the best possible value. Managing the full sales-to-production handover, ensuring all aspects are clearly defined for the Contracts Manager. Building and maintaining professional relationships with key housebuilding and construction clients. Assisting in the compiling of pre-qualifications and re-bid submissions. Requirements: Minimum of 3 years’ experience in an Estimating role within the structural or architectural steel sector. Essential: Strong ability to read and interpret technical/architectural drawings. Knowledge of building regulations, contract law, and health & safety legislation. Excellent financial and numerical skills with sound commercial awareness. Proficient IT skills and familiarity with CRM systems (desirable). Full UK driving licence for occasional site/client visits. Benefits: 33 days holiday (including Bank Holidays). Early Friday finish (14:15). Comprehensive EAP service (mental health, wellbeing, financial support, and 24/7 GP access). Company pension scheme and free onsite parking. If you are interested, please send your CV for consideration. ....Read more...
Recruitment Consultant Apprenticeship - (Sales and Resourcing)
Duties will include: Source and pre-screen candidates using platforms like CV Library and Reed to identify the best talent for client vacancies. Conduct high-volume cold calls (up to 70/80 call per day) to potential candidates and clients, promoting opportunities and building relationships. Support recruitment consultants with shortlisting, arranging interviews, and providing updates to both candidates and clients. Create, post, and monitor engaging job adverts across multiple platforms. Maintain and update CRM and ATS systems, keeping candidate and client records accurate and up to date. Provide guidance and feedback to candidates throughout the recruitment process, managing correspondence professionally via phone and email. Assist with admin compliance, reference requests, and processing agency worker timesheets. Work towards personal and team targets, contributing to the consultancy’s growth while developing your own career. Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release. One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:Upon successful completion of the apprenticeship, there is the potential to progress into a permanent Recruitment Consultant role within the business. Continued development and career progression are encouraged, with opportunities to grow into senior recruitment or management positions over time.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Mon - Fri 8:30 a.m. - 5:30 p.m.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working ....Read more...
Specification Specialist I
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Specification Specialist reviews and develops project specifications and Scopes of Work to ensure compliance with local building codes, industry standards, and company standards, using their expertise to select appropriate items based on project requirements. We are looking for an Specification Specialist to support our Pacific Northwest Region. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop AIA MasterFormat specifications that comply with Tremco requirements, purchasing agreements, local building codes, and industry standards (NRCA, SPRI, Factory Mutual, etc.). Develop specifications in compliance with IBC, IECC, and Tremco-specific requirements & standards Develop specifications based on individual project Scopes of Work, using expertise, experience, and best practices to select appropriate items. Assist Estimators in understanding specifications for bid preparation and pricing. Calculate wind-uplift design pressures based on project specifics. Understand and apply 3rd party test reports for Tremco systems for specifications Identify and resolve service, process, or quality system problems; ensure proper resolution implementation. Implement best practices to enhance the efficiency and accuracy of the specification development process. Stay updated with compliance policies to ensure specifications and drawings align with contract agreements. Monitor and ensure compliance with evolving building codes, industry regulations, and roofing standards by staying current with building code changes; escalate and implement necessary adjustments in design and construction practices. Ensure specification work is completed in a timely manner Ensure specification work is compliant, clear, concise, correct, and complete. Ensure compatibility of specified products. Collaborate, coordinate, and communicate with Program Managers, Construction Managers, Sales, Estimators, and Field Technicians throughout the specification development process to ensure contract requirements are specified. Communicate with Product & Technical as needed throughout the specification development process. Provide support to the Specification Specialist team and Product & Technical Solutions Department to achieve company-wide goals and targets. Maintain educational credentials Responsibilities include any and all responsibilities deemed necessary by the manager Utilize Tremco's platforms for job and data management (E-builder, Spec Writer, Salesforce, Microsoft Teams, etc.). Proficient in Tremco's products and systems, including application, use, coverage rates, compatibility, and limitations. Proficient in UL Product iQ, RoofNav, Florida Building Code (NEMO reports) and NRCA Roof Wind Designer websites/programs. These additional duties may also be required depending on region: Prepare and review addenda and pre-bid documentation as needed. Create AutoCAD drawings from detailed Scopes of Work. Use established cost models to build a price for company bids Assist & train Sales Reps with the Specification process Assist & train in proposal/presentation preparation for key accounts EDUCATION: Bachelor's degree or applicable 3-5 years of experience in Specifications EXPERIENCE: 3-5 years of applicable experience in Specifications; 2+ years of in-field experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS: American Institute of Architects (AIA) member IIBEC member Construction Specifications Institute (CSI) member OTHER SKILLS AND ABILITIES: Computer Skills - Ability to efficiently use computers, type accurately, navigate the internet, and utilize basic computer functions to support daily tasks and communication.Highly ProficientAttention to Detail - Ensuring specifications are accurate and meet company standards.Highly ProficientTechnical Knowledge - Understanding of building materials and codes, construction techniques, as well as building material characteristics, performance and compatibilityProficientTechnical Knowledge - CAD knowledge / familiarityProficientAnalytical Skills - Ability to assess project requirements and select appropriate items.ProficientCommunication Skills - Effectively communicate verbally and in writingProficientOrganizational Skills - Managing multiple projects and administrative tasks efficiently in alignment with deadlinesProficientProblem-Solving - Addressing any discrepancies or issues in project specificationsProficientCollaboration Skills - Effectively collaborating with colleagues and sales teams.ProficientTechnical Adaptability - Learning and using various software or tools; adapting to new technologies and processes; troubleshooting and resolving technical issues.ProficientCognitive Flexibility - Ability to learn new concepts quickly; problem solving in novel situations; open-mindedness to different perspectivesProficientProgram Familiarity - Microsoft 365 suite, Salesforce, RoofNav, UL IQ, Miami-Dade Product Control SearchProficientThe salary range for applicants in this position generally ranges between $74,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
AI Practitioner Apprentice
As a Junior AI Consultant Apprentice at EXL, you will support the design, architecture, and implementation of agentic AI solutions and AI-enabled enterprise. You will work alongside senior AI architects and consultants to help shape next‑generation AI systems that combine GenAI, agentic automation, data intelligence, and enterprise application integration. This role is designed for individuals who want to become AI architects or AI consultants, not data engineers. Key Responsibilities AI-enabled systems & agentic AI support You will: Support design and prototyping of agentic AI applications embedded into client workflows Assist in building tool-enabled AI agents, orchestrating APIs, knowledge sources, and enterprise systems Participate in evaluating AI system behaviour (accuracy, drift, reliability, safety) Help configure enterprise AI applications using EXL’s toolkits and accelerators AI systems architecture & workflow integration You will support senior architects to: Map current client processes and identify opportunities for embedded AI Design end-to-end AI architectures including memory models, orchestration layers, vector stores, and workflow integration patterns Assist in documenting solution architectures, data flows, and integration designs Help prepare architectural artefacts for client presentations (diagrams, solution blueprints, implementation plans) Industry-focused AI consulting You will work on AI use cases across: Insurance – underwriting support, claims automation, broker-assist, fraud Banking – KYC/AML workflow AI, credit operations, customer servicing Energy & Utilities – field operations, network planning, customer queries Retail – demand forecasting, merchandising, customer support workflows Your contribution will focus on translating industry problems into AI-enabled solutions Sales enablement & pre-sales support You will: Support proposal creation, case studies, POVs, AI maturity assessments Help prepare demos for client meetings, including AI agent workflows Assist senior team members in producing slide decks & architectural narratives Contribute to benchmarking, competitive analysis, and value case modelling Responsible AI & Governance You will: Apply principles of safe AI, EU AI Act and FCA-aligned controls Support testing and evaluation frameworks (TEVV) including: - Accuracy, precision/recall - Groundedness - Consistency - Safety checks Help maintain audit trails, evaluation logs, and architecture documentation Essential Knowledge You must have foundational knowledge or experience in: Understanding of AI concepts: LLMs, RAG, agentic workflows, vector databases Basics of enterprise workflows and integration patterns Fundamentals of cloud platforms (Azure, AWS, GCP) and modern application architectures Familiarity with Python or TypeScript for prototyping Basic understanding of data models and APIs Essential Skills Strong analytical and problem-structuring ability Ability to break down business processes and map AI opportunities Clear communicator capable of producing client-ready materials Interest in architecture (logical diagrams, solution blueprints, systems thinking) Ability to collaborate across business, IT, and data teams Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studyingArtificial intelligence (AI) and Automation Practitioner standard Level 4 You will also receive full training and support from the Leep Talent Apprenticeship team to increase your skills. Your training will include gaining a Level 4 Artificial intelligence (AI) and Automation Practitioner qualification. Learners can gain these optional exams at the end of the programme: AWS Certified AI Practitioner Microsoft AI-900 Azure AI Fundamentals Microsoft PL-900 Fundamentals Awarding Body: Accelerate People Training Outcome:Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme. We have already helped over 1000 people start their tech and digital careers with an apprenticeship.Employer Description:From our beginnings in business process services to becoming a global leader in data and AI, EXL brings 25+ years of proven expertise helping enterprises transform and redefining what's possible for our clients. We partner with leading companies in insurance, healthcare, banking and capital markets, retail, media and communications, and energy and infrastructure to reimagine business models, deliver measurable outcomes, and accelerate innovation. While nearly 70% of enterprise AI initiatives fail, EXL consistently delivers a 90% success rate by integrating deep industry knowledge, robust data and analytics capabilities, and cutting-edge AI implementation in client workflows—turning complexity into value at scale. At EXL, innovation isn't just a buzzword—it's how we solve complex challenges and create lasting value. By integrating cutting-edge technologies like machine learning, AI, and cloud computing, we enable our clients to stay ahead of the curve. Whether it's revolutionizing customer experiences, streamlining back-office operations, or uncovering new revenue streams, innovation fuels everything we do.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Interest in AI,Motivated,Can do attitude,Interest in architecture,Tech Savvy ....Read more...
Germany Launch Lead - QSR (m/f/d)
Job Title: Germany Launch Lead – QSR (m/f/d)Location: Germany ( Frankfurt /Hamburg/ Munich (initial 3–5 months based in London, UK)Languages: German and EnglishSalary: NegotiableThe Role: Hands‑on launch lead responsible for opening and stabilising the first flagship quick service restaurant in Germany, ensuring an on-time, on‑budget and high‑quality launch.Acts as the operational “conductor” for market entry, coordinating all workstreams from market analysis and site selection to people, supply chain and tech setup. Your Key responsibilities:Phase 1 – UK immersion (first 3–5 months) Spend 3–5 months embedded with the UK teams to fully understand the service model, kitchen operations, culture and brand standards.Work on the floor (FOH and BOH) to learn guest journey, kitchen specifications and operating rhythms.Build strong relationships with UK leadership, culinary, marketing and operations to co‑create and finalise the German launch plan. Market & proposition readiness Develop city and neighbourhood scorecards to identify and prioritise potential launch locations; organise and lead field trips with the CEO to assess sites.Support quantitative and qualitative research to adapt pricing, menu architecture and positioning for the German consumer.Analyse local peer set (QSR and casual concepts) on sales, labour, pricing and positioning to ensure a compelling, competitive offer. Supply chain, commercials & infrastructure Coordinate the supply chain strategy, balancing imported products with suitable local/EU suppliers while maintaining brand quality.Contribute to refining the four‑wall economic model, sanity‑check Capex quotes and ensure all commercial assumptions are robust.Work with brokers and central teams to canvass and assess sites; support negotiations on LOIs and Heads of Terms.Oversee implementation of the local tech stack (POS, reservations/waitlist, payment systems, reporting tools).Own the regulatory checklist for the first site (licensing, permits, health & safety, food hygiene, fire, signage, etc.) and track progress to completion. People & opening Identify, attract and recruit the founding leadership team for Site 1(e.g. General Manager, Head Chef/Kitchen Manager, key department heads).Co‑design and drive the training calendar (in UK and locally), ensuring the full team is trained to brand standards ahead of opening.Project‑manage the full countdown to opening: pre‑opening schedule, soft launch plan, test services, and opening week optimisation. Support ecosystem Work closely with external legal/regulatory counsel for all licensing and compliance topics in Germany.Partner with HR and labour law experts to ensure compliant contracts, working time models and payroll setups.Access financial and scaling expertise from investment partners for modelling and long‑term growth considerations.Leverage the central UK team for culinary development, marketing campaigns, operations standards and brand guardianship. Profile & requirements Extensive operational experience in Germany within QSR, fast casual or multi‑site restaurant/retail concepts, with strong knowledge of German consumers, labour market and supplier ecosystem.Native‑level German and fluent English, able to manage local partners, authorities and teams while collaborating internationally.Proven track record launching or scaling sites/projects, comfortable running multiple workstreams end‑to‑end with high ownership.Strong understanding of unit economics and P&L drivers (Capex, labour, COGS, occupancy, marketing), able to challenge and refine business assumptions.Hands‑on, entrepreneurial mindset: solution‑oriented, resilient, comfortable with ambiguity and willing to spend significant time in restaurants and on the road. ....Read more...
Assistant Manager, Guest Experience
Who we are… The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116 year old, non-profit organization generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be. We are looking for two (2) passionate and enthusiastic leaders that will join us in supporting the site's guest experience. Our ideal candidate is an individual that has a passion for event operations and experience in guest experience operations and training, leading to a high degree of continuity across multiple sites or venues. This role will work out of Playland Administration, with a focus on the PNE's guest experience across Playland, Fair, Fright Nights and some Year Round Events. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Staff discounts Opportunity to create lasting memories and relationships! What will you do? In your role as Assistant Manager, Guest Experience, you will work with the Manager and team of seasonal Assistant managers to set the tone for employee development and all guest facing interactions on the PNE site, including: Playland, Summer Fair and Fright Nights, with potential to support the Guest Experience team at Year Round Events. Playland Operations Support in pre-season set up, park readiness, administration requirements, employee onboarding and team training. Work with your fellow assistant managers to support daily operations of the Guest Experience team, managing day to day Playland operations of Guest Experience team in the capacity of Manager on Duty and onsite management support as scheduled. This is an events based position and hours of work vary accordingly (evenings/ weekends and early mornings). Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 80 seasonal attendants and supervisors. With your fellow assistant managers, support training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience team members. Support Standard Operating protocols to heighten staff awareness of Playland's Guest Experience policies and procedures. Support team with guest ticket sales and resolution, conflict resolution, gift card sales, BBQ and birthday party hosting, and more! First level of technical support: computers, printers, and various POS systems Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. Fair & Festival Operations Assist with set up, readiness, administration requirements, employee onboarding and team training in advance of annual summer fair. Manage day to day operations during our annual Fair and Festivals (including summer fair and fright nights). Full availability for all 15 operational days of summer fair, working 10hrs/day required. Support daily operations of the Guest Experience team throughout the Fairs and Festivals calendar in the capacity of Manager on Duty. With your fellow assistant managers, support hiring, training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience Fair team members. Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 100 seasonal attendants and supervisors. Support established protocols and procedures to heighten staff awareness of event specific details. Support team with guest ticket resolution, conflict resolution, gift card sales, sitewide lost and found, lost person command center, private BBQ event hosting, and more! First level of technical support: computers, printers, various POS systems, etc. Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. What else? Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland and Fright Nights average 8.5hrs/day with potential for longer days required throughout the season. Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required. Must be comfortable leading a large team of staff (approximately 30-60 staff/day) in an people-centric, high capacity, environment. Must have a strong background with guest experience delivery and be comfortable communicating with guests both in person, via e-mail, and over the phone. 2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team (temporary, part time, seasonal, etc.). Previous experience working in the hospitality, tourism or sports industries is preferred. Diploma, Certificate, or degree in a relevant discipline, an equivalent combination of education & experience, or current enrollment in a relevant program is an asset. Ability to foster collaborative and effective working relationships with all staff on-site. Experience developing standardized manuals and operating procedures. Strong planning, organizational, and administrative skills. Excellent communication, interpersonal, supervisory, leadership and staff development. Ability to function independently and under pressure, and ability to manage various projects at the same time. Knowledge of the event industry is considered an asset. Background working within a unionized environment is considered an asset. Successful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a guest-centric outlook. Passionate about creating memorable experiences. Passionate about coaching and mentoring new and young workers Skillful, resolution driven communicator Collaborative and results-oriented team player. Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledg ....Read more...
District Manager - Area Coack
District Manager - Area CoackSalary: NegotiableLanguages: German and EnglishStart: ASAPLocation: Germany (remote/travel-based initially; future office in Munich)Are you ready to shape the growth of a new quick service restaurant brand in Germany as an Area Coach for Thuringia, Saxony, and Bavaria then look no further!You will lead the successful launch of the first 1–2 restaurants in 2026 and then build a high-performing regional network, putting in place the operational standards, digital tools, and team culture that define our guest experience from day one.This role combines multi‑unit QSR leadership, hands-on opening support, and strong field presence across three federal states.Key ResponsibilitiesRestaurant Openings Lead the opening of the first 1–2 restaurants in 2026, from site handover to first day of trade, ensuring they are operationally ready and compliant with all brand and QSR standards.Support all pre-opening activities: recruitment, training, process setup, and on-site readiness checks. Finance & P&L Ownership Take full P&L responsibility for restaurants during the opening and early ramp-up phase.Monitor and control operating costs, labour, and food cost to achieve planned profitability targets.Contribute to opening budgets and the first months’ operating budgets, adjusting plans based on performance and traffic trends.Optimise staffing levels and shift patterns in line with German labour law while maintaining service quality and speed. Team Leadership & Standards Recruit, train, and coach the initial restaurant teams (cashiers, cooks, cleaning staff), building strong bench strength for future Restaurant Managers.Set and enforce standards for service, hygiene, safety, and guest interaction, creating a consistent “area way of working” across all restaurants.Provide regular in‑person coaching in restaurants, giving feedback on operations, leadership, and guest experience. External Stakeholder Management Act as primary operational contact for the brand owner in Germany on standards, audits, and operational programmes.Work with trade unions, health and safety authorities, and local government bodies where required.Prepare restaurants for inspections and audits by regulatory and supervisory authorities, ensuring full compliance. Operational Support & Performance Spend time weekly in restaurants across the area to provide hands-on support, verify execution, and model expected behaviours.Track and analyse key performance indicators (service speed, order accuracy, guest satisfaction, cleanliness, labour and food cost, compliance) and drive corrective action plans with restaurant leadership.Implement and embed digital tools for restaurant management and reporting, ensuring usage is compliant with GDPR and internal policies. Contractors & Opening Readiness Coordinate with construction, equipment, cleaning, and service providers to ensure restaurants are fully ready at handover.Validate completion and functionality of key systems and works, escalating issues and driving resolution before opening. Requirements Fluent German (C1/C2) for effective communication with unions, authorities, landlords, and teams; good English is an advantage.Minimum 2 years’ experience in restaurants or retail (e.g. Restaurant Manager, Multi‑Unit Supervisor, Trainer, or similar field operations role), ideally in QSR or fast casual.Solid understanding of basic P&L drivers (sales, labour, food cost, controllables) and operational KPIs.Knowledge of German labour law and H&S regulations is a plus.Strong leadership, coaching, and communication skills, with a track record of building engaged, high‑performing frontline teams.High willingness to travel (30–50% of working time) across Thuringia, Saxony, and Bavaria; comfortable working in a remote/travel‑based setup.Higher education is preferred but not mandatory; hands-on operational experience and results are highly valued. ....Read more...
District Manager - Area Manager
District Manager - Area CoachSalary: NegotiableLanguages: German and EnglishStart: ASAPLocation: Germany (remote/travel-based initially; future office in Munich)Are you ready to shape the growth of a new quick service restaurant brand in Germany as an Area Manager for Thuringia, Saxony, and Bavaria then look no further!You will lead the successful launch of the first 1–2 restaurants in 2026 and then build a high-performing regional network, putting in place the operational standards, digital tools, and team culture that define our guest experience from day one.This role combines multi‑unit QSR leadership, hands-on opening support, and strong field presence across three federal states.Key ResponsibilitiesRestaurant Openings Lead the opening of the first 1–2 restaurants in 2026, from site handover to first day of trade, ensuring they are operationally ready and compliant with all brand and QSR standards.Support all pre-opening activities: recruitment, training, process setup, and on-site readiness checks. Finance & P&L Ownership Take full P&L responsibility for restaurants during the opening and early ramp-up phase.Monitor and control operating costs, labour, and food cost to achieve planned profitability targets.Contribute to opening budgets and the first months’ operating budgets, adjusting plans based on performance and traffic trends.Optimise staffing levels and shift patterns in line with German labour law while maintaining service quality and speed. Team Leadership & Standards Recruit, train, and coach the initial restaurant teams (cashiers, cooks, cleaning staff), building strong bench strength for future Restaurant Managers.Set and enforce standards for service, hygiene, safety, and guest interaction, creating a consistent “area way of working” across all restaurants.Provide regular in‑person coaching in restaurants, giving feedback on operations, leadership, and guest experience. External Stakeholder Management Act as primary operational contact for the brand owner in Germany on standards, audits, and operational programmes.Work with trade unions, health and safety authorities, and local government bodies where required.Prepare restaurants for inspections and audits by regulatory and supervisory authorities, ensuring full compliance. Operational Support & Performance Spend time weekly in restaurants across the area to provide hands-on support, verify execution, and model expected behaviours.Track and analyse key performance indicators (service speed, order accuracy, guest satisfaction, cleanliness, labour and food cost, compliance) and drive corrective action plans with restaurant leadership.Implement and embed digital tools for restaurant management and reporting, ensuring usage is compliant with GDPR and internal policies. Contractors & Opening Readiness Coordinate with construction, equipment, cleaning, and service providers to ensure restaurants are fully ready at handover.Validate completion and functionality of key systems and works, escalating issues and driving resolution before opening. Requirements Fluent German (C1/C2) for effective communication with unions, authorities, landlords, and teams; good English is an advantage.Minimum 2 years’ experience in restaurants or retail (e.g. Restaurant Manager, Multi‑Unit Supervisor, Trainer, or similar field operations role), ideally in QSR or fast casual.Solid understanding of basic P&L drivers (sales, labour, food cost, controllables) and operational KPIs.Knowledge of German labour law and H&S regulations is a plus.Strong leadership, coaching, and communication skills, with a track record of building engaged, high‑performing frontline teams.High willingness to travel (30–50% of working time) across Thuringia, Saxony, and Bavaria; comfortable working in a remote/travel‑based setup.Higher education is preferred but not mandatory; hands-on operational experience and results are highly valued. ....Read more...
Director, Production
All About UsReporting to the Vice President of Operations at the PNE, this role provides strategic leadership for all technical production and operations across PNE venues, delivering world-class support for concerts, festivals, trade shows, sporting events, and special events.Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.Reporting to the Vice President of Operations at the PNE, this role provides strategic leadership for all technical production and operations across PNE venues, delivering world-class support for concerts, festivals, trade shows, sporting events, and special events.Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year?In your role as Director, Production, your primary accountabilities will be to:Production Leadership & Oversight Lead all technical production operations across PNE venues, including concerts, festivals, trade shows, sports, and special events.Supervise, schedule, and coordinate IATSE crews for load-ins, show calls, and load-outs. And non-unionDevelop and enforce venue production policies, procedures, and safety protocols in compliance with WorkSafeBC standards. Technical Systems Management Oversee Maintenance, repair, and upgrade of all venue technical systems, including rigging, lighting, audio, video, digital screens, and power distribution infrastructure.Coordinate regular testing, documentation, and preventive maintenance programs to ensure reliability and compliance.Oversee in-house AV systems supporting small boardrooms, press conferences, and meeting spaces, including setup, troubleshooting, and vendor support. Event Advancement & Execution Serve as the primary technical production liaison for promoters, tour managers, resident tenants, and event producers.Advance all technical details, ensuring each event’s requirements are met efficiently and within venue capabilities.Develop comprehensive production schedules, crew calls, and technical documentation for all events.Provide on-site leadership during high-profile events, ensuring smooth coordination across departments.Maintain strong working relationships with preferred production vendors and suppliers for rigging, staging, lighting, sound, and video.Negotiate service agreements and pricing to ensure cost-effective, high-quality outcomes.Foster positive relationships with national and international concert promoters, touring productions, and event organizers to reinforce PNE’s reputation as a premier venue destination.Ensure both internal and external events have the proper sound management plans in place for their events and are compliant to the city sound bylaw. For some indoor and outdoor events the position will required to be onsite to manage sound levels with the promoter and the community relations team. Financial Management Prepare and present accurate technical production cost estimates for concerts, corporate events, and internal projects.Track, reconcile, and report on event technical production budgets and labor costs.Contribute to the development of annual department budgets and long-term capital investment planning for technical production systems.Partner with the Sales. Events, Operations, and Guest Experience teams to ensure cohesive event delivery.Participate in pre-event planning and post-event debriefs to align production logistics with client expectations.Maintain clear communication with touring personnel, management, and staff to resolve technical and logistical challenges proactively. What else? Bachelor’s degree in Technical Theatre, Event Production, or a related field (or equivalent experience).Minimum of 10 years in live event or venue production, including at least 5 years in a leadership role overseeing multi-venue or arena-scale operations or touring management.Demonstrated experience managing concerts, sporting events, exhibitions, and large public gatherings.Proven experience working with IATSE or similar stagehand unions.Strong technical expertise in audio, lighting, video, rigging, and power systems.Strong leadership, communication, and interpersonal skills.Excellent budgeting, estimating, and financial management abilities.Proficiency in production and venue management software (e.g., AutoCAD, Vectorworks, VenueOps, Microsoft Office).Ability to multitask and manage high-pressure environments with professionalism and calm.Availability to work evenings, weekends, and holidays as required by the event schedule.Successful candidates must undergo a Criminal Record Check. Who are you? OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.Preference will be given to candidates who submit their resume/cover letter before Sunday, March 01. We look forward to hearing from you!Additional InformationThe PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $130,000 - $150,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...