Your duties will include:
Attend training, learning establishments and activities as required.
To organise and deliver an efficient and effective end to end vehicle, plant and equipment maintenance.
Repair administration & support service for internal and external clients.
After training, aim to achieve full compliance with all legislative and best practice issues relating to fleet operations, vehicle workshop, vehicle maintenance and repair administration.
Professionally communicate with all customers, workshops and stakeholders on service schedules, service delivery, quotations, and any pre/post repair discussions.
Maintain all aspects of the Fleet management (Computer) System and manual processes including defect reporting and vehicle history files.
Prepare reports as necessary, including fuel use and vehicle hire. Be responsible for the raising/amending of work orders and preparation.
Inputting of data & analyse the fleet management systems as necessary.
Booking of hired vehicles and communicating with hire companies.
Maintaining strict controls on compliance, weekly and daily use of hired vehicles. Pre and post vehicle hire checks, co-ordinating on/off hire and record keeping.
Processing customer payments, preparing and sending sundry debtors’ invoices and account management liaison for any Fleet service in accordance with existing procedures and audit guidelines, including administering cash receipts and controlling outstanding debt.
Ordering and issuing of vehicle parts and goods and services from stock and external suppliers as required and processing invoices for payment, ensuring cost effective procurement.
To assist in the full ‘conception to disposal’ vehicle replacement programmes, as necessary. Job description and employee specification template Version 1 March 2019.
Communicate with stakeholders for the fleet service, including updating, and maintaining fuel cards and fuel systems, MID (Insurance Database), telematics systems and any other system used by Ubico.
To seek and review customer satisfaction and feedback as required.
To identify opportunities and sell and up-sell services offered.
To maintain, populate and analyse databases and spread sheets containing service and customer related details and job status, including financial.
Ensure equipment certification and calibrations are up to date and asset registers are maintained.
Provide Fleet and general administrative support to the company, including other Ubico offices, such as use of computer systems, minute taking, meetings administration, record keeping, filing, archiving and the sorting of mail.
Communicate with stakeholders including drivers, customers and suppliers and any internal/external communications, and deal with such enquiries promptly and efficiently.
The production and administration of job tickets, work schedules and day works orders from the fleet management and any subcontracted supplier’s computer system.
Undertake any other responsibilities or training that may be required by the Head of Fleet Operations, commensurate with the grading of the post.
Training:
Level 3 Business Administrator Standard
Workplace delivery
Training Outcome:
Potential position upon completion of the apprenticeship.
Employer Description:We’re a friendly and ambitious company with a big responsibility. We help to keep the spaces and places where people live, work and visit clean, green and tidy. We impact the lives of everyone where we work so it’s important that we always deliver quality and get it right first time. Ubico employs over 700 staff and operates 900 vehicles and plant over 1200 square miles of the most beautiful and vibrant towns, cities and countryside you’ll find. We offer a friendly and flexible working environment, where you really feel part of the Ubico ‘family’. The work is diverse and fast paced, delivered by teams who work closely and collaboratively to deliver results.Working Hours :Monday to Friday. Start and finish times to be agreed.Skills: Communication skills,IT skills,Customer care skills,Team working,Flexibility....Read more...
To help ensure all Office tasks are covered to the highest possible standard
To ensure that all Customer Enquiries/complaints are answered in full and to the customers satisfaction
To help reflect So Greene Limited in the highest possible light with staff, Customers and all interested stakeholders
To act as instructed and carry out all legal requirements by the Directors of So Greene Limited
Key Responsibilities
To assist in the completion of all pre-planned Waste Collections on a scheduled basis as required in a legal manner and safe manner
To help ensure that all aspects of Health and Safety as mentioned during the So Greene Induction are met
To regularly report to line manager progress on works and any matters which arise affecting the delivery of the service
To work as part of the team, putting forward suggestions and ideas for improvements in service provision
To help in the daily inspection and defect reporting procedure for the designated vehicle prior and on completion of usage
To undergo specific training to improve skill levels and knowledge to meet the companies’ requirements as and when defined training is identified as being required or available
To maintain excellent customer and client relations, particularly members of the public
To ensure that all Driver complaints and/or enquires are acted upon were practically possible by communicating them to the management team at So Greene
To liaise with all parties (Waste Brokers/Direct Customers/Potential customers) with regards to ensuring all schedules Waste Collection are completed in the safest, more effective manner
To answer all Telephone/E-mail enquires as best as possible and filter all potential issues/problems to the Management Team at So Greene Limited
To always maintain a professional appearance and telephone manner when representing So Greene Limited
Training:The Apprentice will be required to attend college 1 day per week either at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, maths, and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Ideally, the apprentice would progress to become a full-time Office Administrator or would move into the Commercial Sales team.Employer Description:In October 2020, a group of passionate individuals came together with a shared vision to make a positive impact on the environment. Priamo and James, driven by their deep concern for the service levels in waste management, approached Nick and Simon, two experts in facilities management, with an innovative idea to create a recycling company like no other. Fast-forward to July 2022, after nearly 2 years of planning and hard work, So Greene was born.
So Greene started its journey with just two vehicles based in Slough, but its mission was clear: to revolutionize the recycling industry by putting service at the heart of everything they do. With a strong commitment to sustainability and a desire to make a difference, the team at So Greene set out to provide exceptional recycling solutions to individuals and businesses alike.
As word spread about our unique approach and dedication to customer satisfaction, So Greene quickly gained momentum. The demand for our services grew rapidly, leading to the need for expansion. Relocating to the vibrant town of Chertsey, So Greene established a new headquarters and expanded our fleet to six vehicles, ensuring efficient and reliable recycling services for our ever-growing customer base.
But the journey didn't stop there. Recognizing the need for specialized recycling services, So Greene recently introduced a brand new food and glass service. This addition further solidified our commitment to offering comprehensive recycling solutions that cater to the diverse needs of our customers.
Throughout our journey, So Greene has remained true to our core values of sustainability, innovation, and exceptional service. We have become a trusted partner for individuals and businesses seeking environmentally-friendly waste management solutions. Our dedication to making a positive impact on the industry has earned them recognition as a true service bench marker.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,Attention to detail,Team working,Analytical skills,IT skills,Organisation skills,Customer care skills....Read more...
