Operations Specialist Jobs Found 155 Jobs, Page 7 of 7 Pages Sort by:
Service Desk Technician Apprentice
The apprentice will be responsible for logging, diagnosing, and assisting in the resolution of issues raised by VIPs and users, covering a variety of hardware and software packages. Under supervision, you will help with the installation and configuration of new hardware, software, and services, and provide first-line technical support to users across the business. Throughout your apprenticeship, you will develop your technical skills, customer service abilities, and understanding of IT service desk operations, contributing to the delivery of high-quality support. Duties & Responsibilities Primary: Assist in providing end-user support to VIPs and users via telephone, remote support, email, and face-to-face interactions, engaging with users at all levels across the organisation Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow) Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary Learn and apply troubleshooting techniques for hardware, software, and network issues, including desktops, laptops, printers, and mobile devices Assist with installation, configuration, and maintenance of hardware, software, and services, including new deployments, upgrades, and endpoint activities Support Active Directory administration and deployment of software via Endpoint Manager Help maintain and update technical documentation and user-friendly support articles Assist with printer and consumable support, including driver installation, stock management, and basic troubleshooting Support basic hardware repairs and part replacements under supervision Assist with telephony and video conference system setup and support (SIP/VOIP, video conferencing) Help configure and support iOS/Android mobile and tablet devices and deployment of 4G/5G dongles Learn basic networking concepts (TCP/IP, Ethernet) and assist with network patching and troubleshooting Support new site/office setups and moves in collaboration with the networking team Assist with IT stock management (laptops, monitors, cables, peripherals) and request components via ServiceNow Participate in IT projects as directed by the IT Manager or other senior IT staff Communicate effectively with IT team members and stakeholders regarding events that may impact IT services Maintain a clean and organised working environment and assist with general housekeeping of IT equipment Handle user concerns and complaints professionally, escalating as needed Provide cover for the IT helpdesk team and support internal teams as required Participate in occasional out-of-hours, weekend, or bank holiday work as needed for business continuity and learning Secondary: Participate in IT team meetings, training sessions, and workshops to develop technical and customer service skills Assist with maintaining and updating the IT knowledge base, FAQs, and internal documentation Good level of working IT knowledge and practices Support the onboarding and offboarding process for users, ensuring equipment and access are set up or removed as required Monitor industry news and trends, sharing relevant updates with the IT team Help test and evaluate new hardware, software, or IT solutions under supervision Keep working area, cupboards, and storage area clean, tidy, safe and equipment/spares organised Support other IT projects and initiatives as directed by senior team members Training: This role is based in Esher, Surrey You will be required to work in our head office location, and training will take place remotely with online lessons per week Training Outcome: The apprentice will gain the Level 3 Information Communications Technician qualification and may progress into a permanent position within Keltbray Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK. Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection. Diversity & Inclusion We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday- Friday 8am- 5pm 40 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working ....Read more...
GS Field Estimator
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The General Services (GS) Field Estimator is responsible for delivering accurate, timely, and comprehensive estimating services for patch-and-repair proposals within their assigned region. This role plays a critical part in supporting sales and operations by ensuring estimates are well-developed, cost-effective, and aligned with project requirements. The Field Estimator conducts assessments of existing building envelope and roofing conditions based on Sales Representative scopes of work, visual inspections, and documented deficiencies. Leveraging these findings, the Estimator develops detailed scopes of work, prepares budgets and estimates, and produces professional proposals for roof repairs, façade repairs, and roof renovations. In addition, the Field Estimator serves as a key liaison to field teams, effectively communicating project scope and expectations to foremen and technicians through both verbal and written means. Other essential responsibilities include attending pre-bid meetings, capturing accurate field measurements, and providing thorough photo documentation to support proposals and planning. The role requires strong attention to detail, a collaborative mindset, and the ability to balance multiple priorities in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate the Quality Control (QC) process in partnership with the Quality Control Specialist (QCS) for all Field Representatives in the region. This includes conducting random site visits on current and past projects, documenting findings, and ensuring that work meets company standards and customer satisfaction requirements. Investigate roof and building envelope conditions to support the development of General Services (GS) estimates and proposals for Sales Representatives, providing alternative solutions when appropriate. Serve as a technical resource with expertise in roofing systems. Perform detailed take-offs from construction documents to support accurate proposals. Travel to project sites as needed for proposal development and validation. Collaborate with Tremco Sales Representatives, WTI Field personnel, and WTI Construction Managers to align project scope and cost requirements. Provide RoofSnap labor details as needed to Construction Managers and General Contracting Estimators to support Labor, Installation, and Productivity (LIP) preparation for proposals. Prepare detailed and accurate estimates by reviewing Sales Representative scopes of work, project plans, specifications, and addenda, identifying labor, material, and time requirements. Identify and contact suppliers and subcontractors as needed for inclusion in estimates. Ensure suppliers and subcontractors without Master Service Agreements (MSAs) are referred to the Divisional Administrator for approval, documenting exceptions or refusals to avoid procurement delays. Conduct thorough take-offs for roofing repairs and renovations, ensuring a comprehensive understanding of the project scope. Assemble and present estimates with precision, incorporating both numerical data and precise descriptive details. Maintain professional and timely communication with customers, Sales Representatives, field staff, and internal company personnel via email, phone, text, or in person. Assist in the training and development of Field Representatives and "Elevate" program candidates and graduates, in alignment with WTI Training Policy. Training includes: Proper completion of services and related documentation. Safety training and documentation requirements. Certification and approval of Field Representatives, including OSHA Hazard Awareness and Toolbox Talks. Conduct Platinum Inspections, in conjunction with the Inspection Team, to prepare associated cost estimate proposals. Demonstrate comprehensive knowledge of WTI services and deliverables. Participate in all required calls, meetings, and organizational communications. Perform other duties or special projects as assigned by the Regional Business Manager (RBM) or GS Supervisor. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. OTHER SKILLS AND ABILITIES: Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management. Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships. Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Strong verbal and written communication skills. Ability to work independently, follow through on assignments with minimal direction, set priorities that accurately reflect the relative importance of job responsibilities, and perform under deadlines with frequent interruptions. Ability to use estimating software, advanced take-off tools, and other computer programs. Apply for this ad Online! ....Read more...
Internet Security Support Engineer - UK Remote
As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it.Your Future Pathway: Growth and SpecialisationWe believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows: Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture.Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations. Investment in Your Skills:We are fully committed to your professional development: We will cover the cost of relevant vendor certifications.We can allow dedicated study time during office hours to help you achieve your professional goals.We also can provide in-house training where appropriate. The Role: Go-To Technical Expert & Strategic PartnerThe Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager. Key Responsibilities: Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance.Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges.Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations.Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies.Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering. Schedule and Remote Work Note:This is a fully remote position. The standard working week is 35 hours. While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager. The successful candidate must be self-motivated, highly organised, and comfortable working independently. What You Need to SucceedEssential Skills: Experience: Minimum of 2 years experience in a Technical Support or IT support role.Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration.Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances.Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing.Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment. Desired Skills: Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard. (Training will be provided, but this is a significant advantage).Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA).Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience)About usFor over 20 years, NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors. We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP). This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs).Join the Journey: Apply here and shape the future of SME Cybersecurity ....Read more...
Project Manager
Location: Falmouth Work Environment: Hybrid with frequent nearshore/offshore assignments (4–6 weeks at a time)Hours: Full-time, 40 hours per week Ready to lead projects that shape the future of marine and nearshore site investigations? At Fugro, we’re passionate about delivering insights that make a real difference to communities and infrastructure worldwide. As a Project Manager, you’ll play a pivotal role in planning and delivering complex geotechnical projects from tender to completion. You’ll work alongside talented engineers and drill teams on exciting assignments across the UK and abroad, ensuring safe, efficient operations that meet the highest standards. If you thrive in a dynamic environment where no two days are the same and want to be part of a global leader in geo-data solutions, this is your opportunity. Your Role and Responsibilities Manage nearshore and land site investigation projects from award to final delivery, ensuring timelines, budgets, and quality standards are met. Act as Site Manager during project execution, supervising drill teams and engineers on location. Prepare and review project documentation, including method statements, risk assessments, and lift plans to maintain a strong safety culture. Coordinate with technical specialists and support functions to ensure effective project delivery. Monitor project performance, resolve issues promptly, and maintain clear communication with clients and stakeholders. Promote compliance with Fugro’s Health & Safety standards and contribute to continuous improvement initiatives. What You’ll Need to Thrive In This Role: Project Management Qualification (APM or equivalent) and proven experience managing Geotechnical or land construction projects. Solid understanding of land site investigation processes and phases of project delivery in Geotechnical or land construction projects. Strong organisational and communication skills with the ability to lead and motivate teams. Willingness and ability to travel internationally and work offshore for extended periods (4–6 weeks). Offshore medical certification (or ability to obtain) and familiarity with offshore safety training (GWO/BOSIET/STCW preferred). About Us Who we are Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team. What we offer Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So, bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team. Our view on diversity, equity and inclusion At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other. Benefits of joining our team Extensive career & training opportunities both nationally and internationally. Competitive salary Contributory pension scheme Private medical insurance Health cash plan Group life assurance Group income protection Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies. Electric car scheme Cycle to work scheme Discounted gym memberships Discounts platform The Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers) Enhanced maternity and paternity pay Long service awards Fugro values awards Employee referral bonus scheme Apply for this ad Online! ....Read more...
Assistant Hydrologist - 12 Month Fixed Term Contract
About YouHelp Shape the Future of Water ProtectionAre you passionate about hydrology and looking for a rare opportunity to make a lasting impact?Use Your Skills to Tackle the Legacy of MiningJoin a team where your expertise in flow measurement and data analysis directly contributes to safeguarding our water environment.Thrive in a Collaborative, Specialist-Led EnvironmentWork alongside hydrology and hydrometry experts, with support for your professional development and diverse ways of thinking.We’re looking for someone who brings:Hands-on experience in hydrometry (e.g. measuring flows, installing structures)Ability to manage, analyse and report on flow monitoring dataSkills in specifying and installing water monitoring instrumentationConfidence in supervising and managing contractorsClear communication and interpersonal strengthsCapacity to manage and prioritise a high-volume workloadA full UK driving licence to support travel across our mining regionsWe welcome applicants from all backgrounds and value diverse perspectives, including neurodivergent ways of thinking. If you’re curious, collaborative, and committed to protecting our water systems we’d love to hear from you. About The RoleMake a Real-World ImpactUse your hydrometric expertise to support a nationally significant programme focused on protecting water environments affected by mining.Autonomy Meets CollaborationWork independently while being part of a team of specialists who value diverse thinking and practical problem-solving.Lead and Shape Hydrometric DeliveryTake ownership of contractor management and help implement innovative data processes that will shape future operations.In this role, you’ll be: Delivering hydrometric services to support and advise the Mining Remediation Authority’s strategic mine water programme focussed on metal mines.Managing hydrometric data from metal mines sites using the Aquarius software suite.Applying your experience to work independently while collaborating with internal experts to achieve hydrometric goals.Managing and supervising hydrometric contractors across our supply chain.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: Hybrid working Schedule:Application closing date: 30th November 2025Sifting date: 1st December 2025Interviews: w/c 8th December 2025(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:We’re proud to be an inclusive employer and are committed to building a workforce that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds and identities, and we actively promote equality of opportunity throughout our recruitment process.As part of our commitment to inclusive recruitment, we offer a guaranteed interview to applicants who meet the minimum selection criteria and identify as disabled or from a minority ethnic background, this aligns with our values.We recruit based on your skills, experience and potential not your ethnicity, background, gender identity, sexual orientation, or any other protected characteristic. To help ensure fairness, we anonymise applications by asking you to remove personally identifiable information before they are reviewed by hiring managers. This helps us reduce unconscious bias and focus solely on what matters, your ability to succeed in the role.If you’re successful in joining us, it’s because we believe in your ability to make a meaningful contribution. By continuing to improve the diversity of our organisation, we strengthen our collective knowledge, creativity, innovation and living our values of being trusted, inclusive, and progressive every day.If you require reasonable adjustments or an alternative format to apply, please contact us at Recruitment@MiningRemediation.gov.uk or call us on 01623 637000. We are happy to support you through the process. ....Read more...