In this role, you will manage day-to-day operations and support key business functions to ensure smooth and efficient business performance. You will also be managing administrative tasks, assist with project coordination, handle scheduling, maintain accurate records, ad ensure effective communication across departments. Furthermore, you will also be responsible for preparing reports, managing office supplies, and helping to implement policies and procedures to improve operational efficiency.
The ideal candidate will be detail-oriented, able to multi-task, and possess excellent organisational and communication skills, contributing to the overall success of the business.Training:
Training will be Monday- Friday.
The apprentice will have 4 days working in the office- Monday -Thursday, and one day at home doing online college. Workplace- 5 Dingle hollow, Oldbury, West Midlands, B69 2DH.
Training Outcome:A Business Administrator can develop a variety of career paths as they gain experience and expertise in the field. Here are some potential career options they can persue later on:
Office Manager
Project Coordinator/Manager
Operations Manager
Human Resources Administrator
Financial Administrator
Executive Assistant
Employer Description:JTJ Constructions is a 2 year established business that specialises in electrics, plumbing and heating and other housing needs.Working Hours :Monday, 9.00am - 5.00pm.
Tuesday, 9.00am - 5.00pm.
Wednesday, 9.00am - 5.00pm.
Thursday, 9.00am - 5.00pm.
Friday- College work.
No work on weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Developing and documenting components of projects as required by the Project Team
Planning, scheduling and risk management
Monitoring progress and reporting
Compiling data to support business cases, and customer presentations
Building and maintaining a network of internal business contacts and peers to share and gain knowledge and identify opportunities to learn and develop
Associate Project Manager Level 4 Standard (ST0310) qualificationWhere business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.
Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Please note that due to the classification of work in some areas of SDA, we are only able to accept applications from people who hold sole British nationality.
You must have the right of abode in the UK and have been ordinarily resident in the EEA (including other countries determined within the EEA or those with bilateral agreements), for at least the previous three years on the first day of learning. Training:
Associate Project Manager Level 4 Apprenticeship Standard
Training Outcome:
This two-year scheme, (24-months, including end point assessment). If successful, you will regrade into to SDA role
Employer Description:Ministry of Defence (SDA)Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative....Read more...
Key Responsibilities:
Assist with general office tasks such as filing, data entry, and record keeping
Answer and direct phone calls, take messages and manage communications
Greet visitors and assist with inquiries, demonstrating excellent customer service
Support the preparation and organisation of documents
Maintain office supplies inventory and place orders when necessary
Assist in scheduling meetings, appointments, and events
Help with mail distribution and the management of incoming and outgoing correspondence
Participate in projects and meetings, taking notes and following up on action items
Collaborate with team members to enhance office efficiency and productivity
Training:You will complete you Business and Level 3 standard and you Functional Skills in maths and English.
You will attend a monthly class at Chiltern Training Ltd in the Reading town centre.Training Outcome:Beginning as an apprentice administrator can serve as a solid foundation for a successful career in administration and office management. Here's a typical career progression path that one might take starting from this position:
Senior Administrator
Office Manager
Executive Assistant
Project Coordinator/Manager
Operations Manage
Director of Administration/Chief Operating Officer
Employer Description:SwimExpert, is the UKs leading swimming improvement service. We offer private swimming lessons guaranteed to improve your swimming technique!
Whether it’s one to one private adult swimming lessons or swimming lessons for children, we can ensure that your swimming will improve. All of our swimming teachers are specially trained, hand-picked and have years of swimming teaching experience to help you improve.
Swim Expert teach swimmers of all ages, from 2 years to over 70 years (you’re never too old to learn). Our client's abilities range from hydrophobic beginners who want to conquer their fear and gain water confidence, to national standard competition swimmers and international triathletes who want to tweak their technique. We have accomplished instructors who have experience with all abilities, and many years of swimming teaching, and swimming themselves to help you achieve your goals.Working Hours :You will work full time Monday-Friday 9am-5pm, shifts may vary.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Objectives:
To assist the Centre Manager to pro-actively manage and market the above Business Centre(s):
To assist the Centre Manager and Assistant Centre Manager to pro-actively manage and market the above Business Centre(s).
Providing high levels of customer service at all times.
Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required.
Main Responsibilities:
Customer Service:
Provide first class customer service to all customers, and visitors to the Centre.
Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
Action customer requests for bureau and other services efficiently.
Team Work:
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required.
Marketing and Community
Encourage inter-customer trading events through Workspace network and location websites.
Promote Workspace through customer and general public contact.
Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders.
Use relevant social media platforms (i.e. Instagram) to increase awareness of both customers and the Centre in the wider community in accordance with our policies.
Administration:
To run the reception, office administration and bureau facilities within the Centre(s) with the highest standards of professionalism, efficiency and presentation in line with Workspace Policies and Procedures.
To be familiar with the Centre’s Administration Procedures, systems, services and customers.
In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s.
Assist the Centre Team in ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
Familiarisation with the customer moving in and out procedures.
To carry out specific duties as agreed with the Centre Manager.
Training:
Customer Service Specialist Level 3
End Point Assessment
Work based Training
Training Outcome:Candidate can go into a centre coordinator role, progress to a more complex Workspace building, taking on more responsibilities/customers/complaints. From there, can explore the option of going into an assistant centre manager role, then into a centre manager. Employer Description:As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.Working Hours :Monday to Friday, 9.00am - 5:30pm.
One hour unpaid lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Use of Microsoft or equivalent,Relationship building,Customer engaging,Verbal & written skills,Presentable,Professional,Personable,Work well under pressure,Work well autonomously....Read more...
Objectives:
To assist the Centre Manager to pro-actively manage and market the above Business Centre(s):
To assist the Centre Manager and Assistant Centre Manager to pro-actively manage and market the above Business Centre(s).
Providing high levels of customer service at all times.
Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required.
Main Responsibilities:
Customer Service:
Provide first class customer service to all customers, and visitors to the Centre.
Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
Action customer requests for bureau and other services efficiently.
Team Work:
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required.
Marketing and Community
Encourage inter-customer trading events through Workspace network and location websites.
Promote Workspace through customer and general public contact.
Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders.
Use relevant social media platforms (i.e. Instagram) to increase awareness of both customers and the Centre in the wider community in accordance with our policies.
Administration:
To run the reception, office administration and bureau facilities within the Centre(s) with the highest standards of professionalism, efficiency and presentation in line with Workspace Policies and Procedures.
To be familiar with the Centre’s Administration Procedures, systems, services and customers.
In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s.
Assist the Centre Team in ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
Familiarisation with the customer moving in and out procedures.
To carry out specific duties as agreed with the Centre Manager.
Training:
Customer Service Specialist Level 3
End Point Assessment
Work Based Training
Training Outcome:Candidate can go into a centre coordinator role, progress to a more complex Workspace building, taking on more responsibilities/customers/complaints.
From there, can explore the option of going into an assistant centre manager role, then into a centre manager. Employer Description:As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.Working Hours :Monday to Friday.
9am-5:30pm.
One Hour unpaid lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Use of Microsoft or equivalent,Relationship building,Customer engaging,Verbal & written skills,Presentable,Professional,Personable,Work well under pressure,Work well autonomously....Read more...
Jensen are looking for an enthusiastic and self-motivated person to join their family-run company. You will be working closely with various different areas of the business, including but not limited to: Finance, Service, Projects, Sales which may include site visits.
This apprenticeship guarantees to upskill and provide an opportunity to work in an environment that encourages growth, critical thinking and responsibility.
Once settled in, the successful candidate will need to thrive within a small team, with real responsibility in a fast paced and challenging environment. Teamwork is important, as is the ability to work autonomously when carrying out some of the day-to-day responsibilities.
Day to day responsibilities:
Answer incoming phonecalls
Inbox monitoring & processing of emails
Booking in fault calls, maintenance services, installation works
Processing of daily paperwork, updating the CRM and customer files
General office duties (Postage, refreshments etc.)
Process new enquires
Employer website: https://www.jensensecurity.co.uk/Training:
Business Administration Level 3 Apprenticeship Standard.
Skills for Security will deliver the apprenticeship training, remotely, twice a month.
You will be required to complete all training tasks allocated during your apprenticeship.
You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete.
The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager.
You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies.
Course attendance is a requirement; this will be hosted with your assigned learner engagement officer via Microsoft Teams. The rest of the time will be spent working within Jensen Security and Fire Systems Ltd.
Training Outcome:On successful completion of your apprenticeship, you may gain a permanent position within the company, potentially following pathways such as office manager, or project manager. Ongoing professional development opportunities.Employer Description:Jensen Security and Fire Systems offer high-quality equipment that will suit all of your security requirements. We install everything from CCTV right through to intruder and fire alarm systems, to help you achieve the best safety. Regardless of what security equipment you need, Jensen Security can provide.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Non judgemental,Team working....Read more...
Provide personal administrative support to Office Manager, the Company Directors, and the company through conducting and organising administrative duties and activities including receiving and handling information.
Main job tasks and responsibilities:
Prepare and manage correspondence, reports, invoices and documents
Organise and coordinate quotation appointments
Organise and coordinate and confirm survey appointments
Organise and coordinate and confirm installation and service call dates
Implement and maintain office systems
Handle incoming mail and other material
Set up and maintain filing systems
Archive completed customer files
Collate information (delivery dates, installation dates, payment dates)
Maintain customer databases
Communicate verbally and in writing to answer enquiries and provide information (emails, letters)
Liaise with internal and external contacts (clients and suppliers)
Coordinate the flow of information both internally and externally
Operate office equipment (photocopier/scanner/printers)
Manage office supplies (ink cartridges, stationery, tea, coffee and milk)
Make sure office is tidy and presentable
Training:
Business Administrator Level 3 Standard Apprenticeship qualification
End-Point Assessment (EPA)
Training Outcome:Progression following completion of the apprenticeship into full-time post.Employer Description:Commerce Windows are a Northamptonshire based company, offering a wide range of purpose built double glazed UPVC windows, doors, conservatories and roofline products with styles and designs to suit every budget and every home.Working Hours :Hours are 40 hours a week.
Monday to Friday. 2 shift types (8.00am - 4.00pm) and (9.00am - 5.00pm).
Some Saturdays 9.00am - 12.00pm on a rota basisSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Role Summary
This is an exciting apprenticeship opportunity within our recruitment team based here in our Head Office in Sunderland. The role will be to work within the employed recruitment team where you will be responsible for building relationships with hiring managers to fully understand their needs. You will be required to advertise and attract candidates through various channels to ensure vacancies are filled within a given timeline. You will need to ensure all candidates records are kept fully up to date along with other recruitment admin duties.
Key Responsibilities
Review and process all internal and external applications, ensuring these are logged onto the database within 24 working hours of receipt
Forward shortlisted applications to the recruiting manager/ Regional Sales Manager
Arrange interviews for shortlisted applicants
Ensure interview notes/ feedback received from recruiting manager within given timescales
Communicate outcome of interviews to the applicants
Process job vacancy requests, ensuring these are advertised on the relevant job boards
Arrange induction for new starters, ensuring all relevant departments are kept up to date with progress
Process incoming/ outgoing post
Assist with recruitment activity, apprentice assessment days and promotional events
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
The role will report to the internal project coordinator/Office Manager with an overall responsibility for performance and require liaison with all individuals within the company at different levels under line manager guidance.
As a Business Administration Apprentice, your typical day involves supporting various administrative tasks within the company. You'll:
· Proactively assisting with the smooth running of the office.
· Management and distribution of incoming and outgoing post
· Greeting any visitors to the office in a professional manger and provide refreshments where appropriate.
· Answering incoming phone calls, directing and taking messages where required.
· Data entry of information into excel spreadsheets, CRM system and others.
· Administration of training materials.
· Preparation of reports and management plans for clients, including proof reading.
· Provide general administrative support to colleagues, such as photocopying, faxing, and filing.
· Maintain cloud based (SharePoint) records.
· Assistance with marketing to include events, campaigns, website, social media, etc.
· Collaborate with team members on special projects or initiatives as needed.
· Participate in training sessions and professional development opportunities to enhance your skills and knowledge in business administration.
Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop your administrative skills while contributing to the efficiency and success of the company.Training:You will have an assigned Educator from Heart Of England Training who you will meet with monthly via teams.
Business administrator L3 Apprenticeship Standard
Training Outcome:It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.Employer Description:Elemental Consulting Group provides a number of energy and carbon management-based services to clients within the commercial and industrial sectors. Our services assist companies in the reduction of energy costs and reduction of carbon emissions.Working Hours :Monday - Friday 9 - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Non judgemental....Read more...
You will gain competencies in a wide range of site management techniques and expect to undertake the following:
Liaising with clients and reporting on progress to staff and the public
Supervising construction workers and hiring subcontractors
Buying materials for each phase of the project
Monitoring build costs and project progress
Conducting quality and safety inspections
Checking and preparing site reports, designs and drawings
Maintaining quality control checks
Motivating the workforce
Day to day problem solving and dealing with any issues that arise
Using specialist project management computer programmes
Working on-site in all weathers, at clients’ businesses or in a site office
Training:Day release at UniversityTraining Outcome:
Trainee Site Manager
Assistant Site Manager
Site Manager
Senior Site Manager
Project Manager
Contracts Manager
Regional Manager
Employer Description:Stepnell is a leading regional contractor, a complete construction partner with proven end-to-end project lifecycle expertise. We serve a broad spectrum of private and public sector clients, ensuring they realise their vision by providing a more holistic approach to project design, build, management and delivery. We are an established, mature business with the resources and infrastructure to deliver larger, more challenging projects generally up to £25 million.
We are ambitious and continue to grow our business; but despite our stature, we remain a family business at heart. We combine the focus and accessibility of a regional contractor, with a depth of technical competency, professional capability and national reach usually reserved only for larger organisations.Working Hours :Monday - Friday 08.30 - 17.30 with an hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Quotations to customers
Updating computers systems
Answering calls and e-mails
Use of MS Office systems
Following company procedures
Compliance
Understanding the full estimating process and all related administration
Print off all all documentation when receiving tender enquiries
Scale off drawings to get overall measurements
Assist in ordering materials and booking rental equipment out to sites
Assist in carrying out yearly stock take at the office
Assist in booking accommodation for subcontractors
You will in time be shown how to price new projects which can lead to a potential future contracts manager role.Training:Level 3 Apprenticeship in Business Administration consisting of:
Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. Training Outcome:You will in time be shown how to price new projects which can lead to a potential future contracts manager role. After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:DF Services, based in Hull, specializes in tailor-made contracts
across the UK, handling a diverse range of projects from
intimate shop renovations to large-scale developments for
offices, hotels, educational institutions, and healthcare
facilities.Working Hours :Mon - Fri, 8:30am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Welcoming clients to the office:
You will be required to welcome both new and existing clients to the office when they arrive, and provide any refreshments to such visitors if necessary.
Telephone calls: You will be required to take incoming telephone calls to the office, with such calls being from a variety of people, such as new clients, existing clients, estate agents, other solicitors etc. You will be required to assist where possible (although you will not be expected to, neither permitted to, give any legal advice) and transfer telephone calls or take messages if appropriate. You will be required to keep a log of each phone call received and the action taken.
Emails: You may also receive a variety of emails from people such as new clients, existing clients, estate agents, other solicitors etc. You will not be expected to reply to those emails unless instructed to do so, and your responsibility will be to ensure that the email is forwarded to the relevant person in a timely fashion.
Typing: You will be required to provide back up to the two senior secretaries, and will be required to type a variety of letters or produce other such legal documents as may be required. You will also be expected to open new files, both on Case Manager and a hard copy of the file.
Banking: You will be required to go to the bank on a daily basis to pay in cheques and cash received on behalf of the firm.
Stationery: You will be expected to check the office stationery levels (at least once a week) to ensure that the office has sufficient supplies. You will be required to place orders for new stationery as required. You will also be required to receive all new stationery orders and to put away the supplies in a timely fashion.
Training:Business administrator Level 3 (A level)Training Outcome:Potential Full time roleEmployer Description:Kew Law LLP is a firm of Solicitors with 8 offices based throughout Essex. The firm practices in many areas of Law.Working Hours :Monday - Friday 9.00am - 5.30pm with 1 hour for lunch Total hours per week: 37.5Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Act as the receptionist, welcoming all external guests and managing all incoming calls
Support the wider team with any administrative support they require. For example, researching new marketing leads, processing invoices, updating the client database, creating questionnaires
Organise all post and courier requests
Ensure there is sufficient stock of stationery and amenity supplies for the office
Ensure desks and hot desks are set up with the correct IT equipment
File and keep up to date direct mail samples
General upkeep of the office, liaising with the cleaners/ security and highlight to manager when maintenance and repairs are required
Book business travel and meeting rooms for the team, ensuring we stay within the budgets outlined in the company handbook.
Assist with the Account Management team with the organisation of client events
Update the PSE website with new starters, bios, leavers etc.
Working with the MD to help advertise new job roles and collate CV’s
Setting up new starters on our HR systems
Ensure the induction process and probation period for employee’s alerts are set up by the line manager
Ensure new employees are on-boarded and adequately trained on business systems
Manage employee memberships/signups for company benefits
Production department duties
Chase suppliers for overdue quotes, delivery status updates and POD’s
Organising and filing of production file copies
Chase overdue agency service tasks
Aid with management of stock systems (identify low stock holdings)
Aid with updating monthly carbon balancing documents
Finance department Duties
Send weekly statements to clients
Reconcile Credit Cards
Invoice delivered jobs
Assist with Purchase Order queries
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:This role will give the successful candidate a solid understanding of working in an office and help them decide if they want to move in to a more specialist role, which we would hope to support.Employer Description:Since 1995, PSE have been producing high quality direct mail marketing for some of the UK’s fastest growing brands. Now a full-service direct mail agency supporting clients like Hello Fresh, LK Bennett and The Wine Society. We support our customers through their campaign journey, from insight and data planning through to production and post-campaign analysis to skyrocket their direct mail marketing.Working Hours :Days to be confirmed
8.45pm- 5.15pm
With 1 hour unpaid lunchSkills: Organisation skills,Customer care skills,Experience of Microsoft Office,Outgoing and self motivated,Reliable,Multitasking abilities,Work in a fast-paced setting....Read more...
Role Summary
This is an exciting apprenticeship opportunity within our Homeworking Operations Team, based in our Head Office in Sunderland. The main purpose of this role is to support over 450 homeworking agents with any queries they may have. This role involves answering calls, responding to emails and assisting our agents through live chat. Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
Key Responsibilities
Deal with all Homeworking Queries from our agents
Assist with admin and support emails
File audits / Booking Reports
To ensure that all bookings are administered professionally and within given timescales
Report any issues/improvements where appropriate
Liaising with all Hays Divisions & head office teams to resolve any issues
Completion of assigned reports as allocated by the team leader / manager
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Provide remote helpdesk IT support to IT clients
Plan and Implement IT infrastructure projects to IT clients
Develop skills to resolve IT issues especially with Microsoft M365, Email, Google Workplace, Cyber Security
Manage Telecoms client’s requirements, resolving issues, making system changes, updates and planning for holidays periods
Maintain detailed records of repairs and maintenance works
Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond
Train end users in the proper use and training of the hardware and software provided
Maintain accurate records for expenses, mileage, and other relevant information in line with the role
Perform other duties as assigned by your line manager
Perform to KPI's in line with company policy
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
Contribute to our support documents to ensure they're clear and accurate, and research and write new content to fill any gaps
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider360 Office ecosystem
Personal characteristics:
Maintain a laser focus on quality, with top-notch written and spoken communication
A technical predisposition, and the desire to learn
Demonstrable exceptional writing skills and attention to detail
A can-do attitude with a focus on delighting users
Willingness to work hard with an excellent work ethic
Full Clean UK Driving License & Car
Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritizing in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down cost and improving efficiencies. We are a new venture offering a customer centric working environment, a keen pricing policy and a large portfolio of Office Services.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Duties Include:
Arranging meetings, including forward attendance planning, preparing papers
Providing support to the staff in the department.
Creating and maintaining electronic documents, including using MS Office documents.
Communicating clearly by phone and email with both internal and external contacts in a professional manner.
Drafting and sending out emails
Dealing with day-to-day enquiries and referring to other members of the team as appropriate.
Greeting visitors at reception.
Participating in appropriate training and development activities.
Supporting with additional tasks in the team as required.
***As the clients in this department are criminal and Care Clients a lot of the work will be unpleasant, could be violent and sexual crimes, care work can be quite distressing with children being removed from parents etc. The candidate will have to see photos and read statements which can be disturbing.***
Company Benefits:
23 days holiday plus all bank holidays and Christmas Closure
Auto enrolment Pension
Health Cash Plan
2 paid volunteering days
Birthday day off
Training:Business Administrator Level 3 Standard (with Legal Pathway):
How training will be delivered is to be confirmed
Training Outcome:Opportunity to progress to Legal Secretary, Paralegal and eventually Solicitor.Employer Description:Waldrons is a 6 office solicitors which covers most areas of law. The role we have is within residential conveyancing and assisting the Post Completion Manager, this is the end of the conveyancing transaction. Full training will be given. There are 3 staff in the team at the Worcester office this person will be the 4th. The department across all offices is very large.Working Hours :Monday to Thursday from 9:00am to 5:15pm and Friday from 9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working....Read more...
General admin
Supporting staff with day-to-day admin tasks
Purchasing
Project support
Data collection
Office organisation
Compliance support (Quality/Environmental/H&S)
Document and folder management
Employee timesheet & holiday management
Invoicing (subcontractor & supplier)
Emailing and/or phoning suppliers / clients
Arranging calendars / events
The list is non-exhaustive, a full job spec would be drawn up prior to employment.Training:Work-place based training with visits from your assigned college tutor. Training Outcome:
Possible progression into office manager and/or similar construction related office roles
Employer Description:Oakland Joinery & Interiors was started in 2018 by Ricky Price & Paul Meir after recognising an opportunity to provide high level, commercial joinery services to the construction sector.
Specialising in the supply and installation of commercial joinery and interior refurbishment contracts for varied clients across all sectors, with a focus on education, new-build & construction, public sector and leisure & hospitality. We have a wealth of experience working closely with some of the largest construction companies in the UK.
Our background in large scale commercial contracts means that we are able to fully project manage contracts from start to finish, completing on time, on budget and to the highest standards.
Our objectives and commitments include:
• To satisfy and exceed client expectations, achieving repeat business
• To embed quality management, offering a ‘right first time’ methodology
• To apply risk-based thinking, ensuring consistent ‘on time – on budget’ project delivery for clients
• To commit to staff through training and development of apprentices whilst promoting growth from within at all levels
• To be responsible for our environment by reducing emissions to both land and air, focusing on ‘cradle to grave’ whole life considerations.Working Hours :Monday - Friday
8.30am - 4.30pmSkills: IT skills,Attention to detail,Administrative skills,Team working,Initiative,Punctual,Enthusiastic,Self-motivated....Read more...
Key Responsibilities:
- Processing timesheets and invoices
- Managing payroll
- Coordinating holidays
- Ordering office supplies
- Handling office paperwork
- Setting up bank details for new starters
- Managing spreadsheets
- Preparing reports
- Sending uniforms to new staff
- Handling emails
- Working closely with the HR manager
Training:
Level 3 Business Administrator apprenticeship standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Relevant training will be provided through Lancaster and Morecambe College
Functional Skills may be required if entry requirements not met
Training Outcome:
Guaranteed employment on completion of the apprenticeship
Opportunity to grow with the company
Employer Description:Phoenix Care Staff are leading health care recruitment specialists who provide experienced healthcare assistants, support workers and qualified nurses into residential, nursing and supported living.
Phoenix Care Staff is a family business. Owned and managed by Peter and Gil who have over 30 years’ experience in the care sector.
We started the business to provide reliable experienced staff who can support your team and the people you care for. We do not employ anyone without prior professional experience, so when they are within your setting, they can be part of your team and not a hindrance.
We work very closely with the homes we provide to understand the needs and requirements so together we can be part of your staffing solution.
We are very proud of the way we do business; we provide the best staff possible to our clients.Working Hours :Monday - Friday. Shifts to be continued.Skills: Communication skills,IT skills....Read more...
• Have the ability to follow a process from start to finish with accurate and consistent results.
• Must have exceptional attention to detail, ability to prioritise workload, work efficiently and effectively under pressure and multi-task.
• Be Self-motivated, target and timeline driven and proactive.
• Efficient problem solver.
• Excellent verbal and written communication, time management and organisation skills.
• Able to work within a team, and independently.
• Intermediate IT skills, able to use Microsoft Office & Google etc.
• Previous experience in administration or office environment is desirable, not essential.
• Be trained to confidently assess all submissions in line with the ECO4 guidance and customer expectations, ensuring measures are fully compliant for handover to the Delivery Manager.
• Complete all necessary ECO4 paperwork in line with Ofgem guidelines.
• Ensure the status of each submission is kept up to date on the shared office workbook.
• Liaising with third parties to ensure accuracy and compliance of all documentation is resolved in a timely manner.
• Dealing with queries and ensuring solutions are provided and communicated accordingly, via telephone and/or e-mail.
• Working towards deadlines and ensuring all paperwork is submitted within the required timeframe.
• Assisting other team members with any other tasks.
• Ensure all submissions meet Ofgem and ECO regulations, and any discrepancies or issues are resolved before submission deadlines.Training:
Level 3 Business Administration Apprenticeship Standard qualification.
End Point Assessment.
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
For the right person there is the chance to secure full time employment and the opportunity to progress on to higher level qualifications.
Employer Description:GEC Power provides expert advice and quality installations on sustainable solutions for UK home and business owners. Whether it is a new boiler installation to keep your home warm, solar PV for reduced electricity spend or complete renewable energy solutions; we are able to help. It is our aim to help you manage your energy more efficiently and hassle-free.Working Hours :Monday - Friday, 9.00am -5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
You will be required to welcome both new and existing clients to the office when they arrive and provide any refreshments to such visitors if necessary.
Telephone calls:
You will be required to take incoming telephone calls to the office- with such calls being from a variety of people, such as new clients, existing clients, estate agents, other solicitors etc.
You will be required to assist where possible (although you will not be expected to, neither permitted to, give any legal advice) and transfer telephone calls or take messages if appropriate
You will be required to keep a log of each phone call received and the action taken
Emails:
You may also receive a variety of emails from people such as new clients, existing clients, estate agents, other solicitors etc.
You will not be expected to reply to those emails unless instructed to do so, and your responsibility will be to ensure that the email is forwarded to the relevant person in a timely fashion
Typing:
You will be required to provide back up to the two senior secretaries, and will be required to type a variety of letters or produce other such legal documents as may be required
You will also be expected to open new files, both on Case Manager and a hard copy of the file
Banking:
You will be required to go to the bank on a daily basis to pay in cheques and cash received on behalf of the firm
Stationery:
You will be expected to check the office stationery levels (at least once a week) to ensure that the office has sufficient supplies
You will be required to place orders for new stationery as required
You will also be required to receive all new stationery orders and to put away the supplies in a timely fashion
Training:
Business Administrator Level 3 (A level) Apprenticeship Standard
Functional Skills in maths and English if required
Blended on / off the job training and location to be confirmed
Level 3 Business Administration qualification upon successful completion of the apprenticeship
Training Outcome:
Potential full-time role
Employer Description:Kew Law LLP is a firm of Solicitors with 8 offices based throughout Essex. The firm practices in many areas of Law.
At Kew Law they believe the most valuable resource a firm can have is not its IT, client base or contacts but the people within the firm. The people reflect a company’s ethics and principles and the people at Kew Law are hardworking and willing to go the extra mile for a client. As a result they offer a wide range of services which are professional, responsive and competitively priced.Working Hours :Monday - Friday, 9.00am- 3.00pm.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
You will be required to welcome both new and existing clients to the office when they arrive and provide any refreshments to such visitors if necessary.
Telephone calls:
You will be required to take incoming telephone calls to the office, with such calls being from a variety of people, such as new clients, existing clients, estate agents, other solicitors etc.
You will be required to assist where possible (although you will not be expected to, neither permitted to, give any legal advice) and transfer telephone calls or take messages if appropriate.
You will be required to keep a log of each phone call received and the action taken.
Emails:
You may also receive a variety of emails from people such as new clients, existing clients, estate agents, other solicitors etc.
You will not be expected to reply to those emails unless instructed to do so, and your responsibility will be to ensure that the email is forwarded to the relevant person in a timely fashion.
Typing:
You will be required to provide backup to the two senior secretaries and will be required to type a variety of letters or produce other such legal documents as may be required.
You will also be expected to open new files, both on Case Manager and a hard copy of the file.
Banking:
You will be required to go to the bank on a daily basis to pay in cheques and cash received on behalf of the firm.
Stationery:
You will be expected to check the office stationery levels (at least once a week) to ensure that the office has sufficient supplies.
You will be required to place orders for new stationery as required.
You will also be required to receive all new stationery orders and to put away the supplies in a timely fashion.
Training:
Business Administrator Level 3 (A level) Apprenticeship Standard.
Functional Skills in maths and English if required.
Blended on/off-the-job training and location to be confirmed.
Level 3 Business Administration qualification upon successful completion of the apprenticeship.
Training Outcome:Potential full-time role upon successful completion of the apprenticeship.Employer Description:Kew Law LLP is a firm of Solicitors with 8 offices based throughout Essex. The firm practices in many areas of Law.
At Kew Law they believe the most valuable resource a firm can have is not its IT, client base or contacts but the people within the firm. The people reflect a company’s ethics and principles and the people at Kew Law are hardworking and willing to go the extra mile for a client. As a result they offer a wide range of services which are professional, responsive and competitively priced.Working Hours :Monday - Friday, 9.00am - 5.30pm, with 1-hour for lunch.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
You will be required to welcome both new and existing clients to the office when they arrive and provide any refreshments to such visitors if necessary.
Telephone calls:
You will be required to take incoming telephone calls to the office, with such calls being from a variety of people, such as new clients, existing clients, estate agents, other solicitors etc.
You will be required to assist where possible (although you will not be expected to, neither permitted to, give any legal advice) and transfer telephone calls or take messages if appropriate
You will be required to keep a log of each phone call received and the action taken
Emails:
You may also receive a variety of emails from people such as new clients, existing clients, estate agents, other solicitors etc.
You will not be expected to reply to those emails unless instructed to do so, and your responsibility will be to ensure that the email is forwarded to the relevant person in a timely fashion
Typing:
You will be required to provide backup to the two senior secretaries and will be required to type a variety of letters or produce other such legal documents as may be required
You will also be expected to open new files, both on Case Manager and a hard copy of the file
Banking:
You will be required to go to the bank on a daily basis to pay in cheques and cash received on behalf of the firm
Stationery:
You will be expected to check the office stationery levels (at least once a week) to ensure that the office has sufficient supplies
You will be required to place orders for new stationery as required
You will also be required to receive all new stationery orders and to put away the supplies in a timely fashion
Training:
Business Administrator Level 3 (A level) Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Level 3 Business Administration qualification upon successful completion of the apprenticeship
Training Outcome:Potential full-time role upon successful completion of the apprenticeship.Employer Description:Kew Law LLP is a firm of Solicitors with 8 offices based throughout Essex. The firm practices in many areas of Law.
At Kew Law they believe the most valuable resource a firm can have is not its IT, client base or contacts but the people within the firm. The people reflect a company’s ethics and principles and the people at Kew Law are hardworking and willing to go the extra mile for a client. As a result they offer a wide range of services which are professional, responsive and competitively priced.Working Hours :Monday - Friday, 9.00am - 5.30pm, with 1-hour for lunch.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
You will be required to welcome both new and existing clients to the office when they arrive and provide any refreshments to such visitors if necessary.
Telephone calls:
You will be required to take incoming telephone calls to the office, with such calls being from a variety of people, such as new clients, existing clients, estate agents, other solicitors etc.
You will be required to assist where possible (although you will not be expected to, neither permitted to, give any legal advice) and transfer telephone calls or take messages if appropriate
You will be required to keep a log of each phone call received and the action taken
Emails:
You may also receive a variety of emails from people such as new clients, existing clients, estate agents, other solicitors etc.
You will not be expected to reply to those emails unless instructed to do so, and your responsibility will be to ensure that the email is forwarded to the relevant person in a timely fashion
Typing:
You will be required to provide backup to the two senior secretaries and will be required to type a variety of letters or produce other such legal documents as may be required
You will also be expected to open new files, both on Case Manager and a hard copy of the file
Banking:
You will be required to go to the bank on a daily basis to pay in cheques and cash received on behalf of the firm
Stationery:
You will be expected to check the office stationery levels (at least once a week) to ensure that the office has sufficient supplies
You will be required to place orders for new stationery as required
You will also be required to receive all new stationery orders and to put away the supplies in a timely fashion
Training:
Business Administrator Level 3 (A level) Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Level 3 Business Administration qualification upon successful completion of the apprenticeship
Training Outcome:Potential full-time role upon successful completion of the apprenticeship.Employer Description:Kew Law LLP is a firm of Solicitors with 8 offices based throughout Essex. The firm practices in many areas of Law.
At Kew Law they believe the most valuable resource a firm can have is not its IT, client base or contacts but the people within the firm. The people reflect a company’s ethics and principles and the people at Kew Law are hardworking and willing to go the extra mile for a client. As a result they offer a wide range of services which are professional, responsive and competitively priced.Working Hours :Monday - Friday, 9.00am - 5.30pm, with 1-hour for lunch.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
Review and interpret technical information and requirements from different sources e.g. specifications, concepts, stakeholders
Develop effective solutions which satisfy the required standards and can be manufactured, proven, operated and maintained in a cost-effective way whilst minimising costs
Design engineering concepts to solve engineering challenges
Identify inaccuracies or discrepancies in engineering drawings and specifications and propose solutions
Produce detailed engineering drawings to relevant standards and codes, using paper and computer
Communicate and co-ordinate engineering design options with relevant stakeholders, colleagues and clients using sketches, schemes, models, detailed drawings and reports
Training:You will complete a 4 year apprenticeship specialising in Mechanical Engineering and will study with TDR Training, completing a portfolio of evidence to prove their competence to achieve a Level 3 Diploma in Engineering Construction Design and Draughting.
Training will be completed with a training provider who will monitor training and development within a formal apprenticeship standard.Training Outcome:
Design Engineer
Planning Manager
Operations Manager
Sales Applications Engineer
Employer Description:BEL Valves, part of the British Engines Group, is a global business with a strong brand delivered over 60 years.
BEL Valves offers design, manufacture, testing and aftermarket care of high integrity valves and actuators to critical offshore and onshore projects, within the oil and gas, power and renewables sectors.
Core activities are managed from the head office in Newcastle upon Tyne, with international projects supported from a local and satellite network.Working Hours :5 days a week. Shift pattern to be confirmed with the training schoolSkills: Communication skills,IT skills,Organisation skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
To facilitate the communication flow and smooth administration through the following:
Initiating, arranging and securing company and client meetings for Portfolio Managers & Specialists and notifying the relevant attendees
Responsible for diary management and meeting co-ordination
Organise global travel itineraries
Processing expense claims, ensuring these comply with Company policy
Deal with returned foreign currency and send all outgoing expense reports to accounts
Arrange conference rooms, AV equipment, dial in numbers and videoconference facilities
General admin tasks including phone coverage, distribution of mail and messages
Filing, maintenance of attendance records, call reports
Updating excel spreadsheet and Outlook with internal and external contacts
Review of invoices to ensure accuracy prior to approval
Updating/maintaining the Master database for the International Equity Team
Keeping track of movements within the portfolios
Adhoc Research projects from the Specialists/ reporting Manager
Process payment of invoices and vendor payments through “TeamConnect and Smaart” system
Cover for executive assistants
Training:20% off your working week will be dedicated to 'Off the job training' - ie apprenticeship studies which are completed online during work hours. This will include independent self paced learning, online tutorials alongside other apprentices and 1:1 coaching.Training Outcome:After your Data Technician apprenticeship, you have the opportunity to progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.Employer Description:Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals.Working Hours :9.00am - 5.30pm, Monday - Friday in person.Skills: Attention to detail,Organisation skills,Analytical skills,Team working,Initiative,Microsoft Office Applications,Adaptable....Read more...
