Full apprenticeship and role training will be provided for this exciting position in this high-performing Primary Care Medical Practice.
Duties of the post:
Working as part of the reception team. You will be front line support. You will represent the practice as first point of contact for our service users.
Answering incoming calls
Making outbound calls to patients and other outside agenciesSignposting and booking appointments
Face to face patient enquiries
Providing a role that supports the work generated by the public/patients and clinical teams. This will be under the guidance of the Practice Manager/Reception Manager
Logging a variety of information into patient records using a purpose-built clinical system
Provide a confidential, efficient, timely and accurate serviceScanning incoming correspondence into patients’ electronic records via the clinical system
Providing general administrative support and any other duties appropriate to the role
Contacting patients by e-mail/letter with reminders/results etc.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.Training Outcome:
Possible prospects for progression to a permanent position for the right candidate.
Employer Description:GP Surgery covering the Heckmondwike area within excess of 10,000 patients. We are open 8.00am - 6.00pm Monday - Friday. We have 5 GPs, 3 Advanced Nurse Practitioner, 2 Practice Nurses, 3 Health Care Assistants, Phlebotomists and in house Practice Pharmacists. Our clinical teams have excellent administrative support provided daily by our Administration team, Reception Team and Secretaries.
The overall running of the Practice is the responsibility of the Practice Manager and the GP Partners.Working Hours :Monday - Friday on a rota basis (To be confirmed at interview). Please note this will include some 07.45 starts and some 18.15 finish times. You will need to be flexible to suit the needs of the business.
Total hours per week: 30 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Flexible,Self Motivated,Resilient....Read more...
1. To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:
Patients access the primary care services they require in a timely fashion.
Visitors sign in and the member of staff they are seeing are advised of their arrival.
The tidiness of the waiting room and the safety of its inhabitants.
Queries are answered or passed to an appropriate member of staff in a timely fashion.
Procedures are explained to patients and registration documents are completed.
New/follow up appointments are made as requested.
2. To provide general assistance and administration to the practice clinical and leadership teams, including:
Accurately updating patient records using SystmOne.
Taking action as requested by doctors and the nursing team.
Phoning patients to arrange/rearrange appointments and/or confirm test results.
Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
Working collaboratively with clinical colleagues and other healthcare providers.
Reporting any concerns immediately to line manager or other appropriate member of staff.
3. At all times, to project a positive and friendly image to patients and other visitors, both in person and on the telephone and to follow the requirements of information governance and confidentiality.
4. Working within the reception team, to efficiently and effectively use the practice clinical software (SystmOne) to process day to day requirements, tasks, notifications and scans in priority order, to book appointments and home visits, to update patient records and to communicate the same to the clinical and leadership teams as required.
5. To open and close the surgery and conduct all required activities and checks relating to this when on rota to do so.
6. To provide cover for other members of the Reception Team during periods of sickness and annual leave.
7. At all times, to maintain the highest standards of behaviour, to comply with and follow practice and CQC policies, protocols and procedures, including information governance, health and safety, equality and diversity and to report any breach or suspected breach immediately.
8. To attend staff meetings and undertake regular training and personal development; also, to maintain an up-to-date Personal Development Plan and accurate training records. To achieve Level 1 in Safeguarding children level 1 within 6 weeks of being in post.
9. To undertake any other activities that may from time to time be reasonably requested by the Practice Manager, the leadership team or the Partners.
This job description is not exhaustive and may be amended from time to time in consultation with the post holder, agreement to such changes is not to be unreasonably withheld.Training Outcome:
To achieve a Level 2 Diploma for Customer Service Practitioner qualification and gain experience of general practice setting with the possibility of a permanent contract at the end.
Employer Description:The Market Surgery is a seven doctor practice, working from purpose-built premises, located a short walking distance from the centre of Aylsham.
We have a dispensary next to the reception area. The surgery offers a variety of clinics which are run by our clinical team (GPs, Nurse Practitioners, Physician Associates, Nurses and Health Care Assistants). All of our consulting rooms are on the ground floor and we have a car park for our patients.Working Hours :Working week inc. days and times
Monday, 08:00 - 18:00.
Tuesday, 07:25 - 17:25.
Thursday, 08:00 - 18:00.
Friday, 08:00 - 18:00.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
This nursery is part of Storal, a group of nurseries across England. It is our vision at Storal to be the nursery group that every family and educator wants to be part of. Our values are built around creating this environment for teams and children. We believe in high standards, praising each other, pulling together as a team whilst actively helping others to grow and that’s only the beginning of the story. We do what we say we do and if you align with this approach, then a Storal nursery is the place for you.
Storal is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. All employees will be subject to background checks, enhanced DBS check and reference checks.
An early years apprentice at Storal you will be given on-the-job training to help you build a career working with young children, typically from birth to five years old. You will gain hands-on experience while also studying towards a qualification.
Day to day you will be;
Assisting with activities that support learning and development, following health and safety procedures, and helping with the physical care of children (feeding, napping, hygiene).
Observing and supporting children’s social, emotional, and physical development, under the guidance of experienced staff.
Working under the supervision of our qualified early years staff who will provide you with mentoring, feedback, and guidance to ensure you learn best practices.
Learning about child protection protocols, reporting procedures, and how to maintain a safe and hygienic environment.Learning regulations specific to the childcare sector, like the Early Years Foundation Stage (EYFS) in England.
Developing skills to help you effectively communicate with young children, their families, and other staff.
What you'll need:
The right attitude and abilities
Experience as an Early Years Educator (Nursery Nurse/Practitioner) or having worked with children under the age of 5, is advantageous
Knowledge and understanding of the EYFS is desirable
What you'll get:
£6.40 national apprentice rate
Performance related bonuses
50% childcare discount
Annual wellness day off
Access to retail and other discounts through Perkbox20 days holidays (plus bank holiday), increasing to 22 days after 2 years service and 25 days after 5 years service
Dedicated learning and development support
Access to one-to-one confidential counselling sessions through our Employee Assistance Programme
Training:Your full role and responsibilities will be set out by your employer. Storal will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Early Years Educator apprenticeship standard, which includes:
Knowledge, Skills and Behaviours
Level 3 Diploma for the Early Years Educator
Level 3 Award in Paediatric First Aid or Level 3 Award in Emergency Paediatric First Aid
Level 2 Functional Skills in maths and English (if required)
This will be delivered through Storal's dedicated training provider, Realise. Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.Training Outcome:
At Storal we aim to nurture your personal development and extend your opportunities for learning.
Employer Description:At Storal each and every child represents a new and exciting story. And everything we do in our growing nursery group is about allowing that story to develop with richness and purpose. By sharing knowledge and ideas across our community of settings, we provide our nurseries with proven and reliable support structures. We empower every member of the team to concentrate on what they really love – understanding children and helping their special stories unfold.Working Hours :40 hours per week - Monday to Friday - discussed at offer.Skills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
