Business and Administration Apprentice

Full apprenticeship and role training will be provided for this exciting position in this high-performing Primary Care Medical Practice.

Duties of the post:

Working as part of the reception team. You will be front line support. You will represent the practice as first point of contact for our service users.

Answering incoming calls Making outbound calls to patients and other outside agencies
Signposting and booking appointments Face to face patient enquiries Providing a role that supports the work generated by the public/patients and clinical teams. This will be under the guidance of the Practice Manager/Reception Manager Logging a variety of information into patient records using a purpose-built clinical system Provide a confidential, efficient, timely and accurate service
Scanning incoming correspondence into patients’ electronic records via the clinical system Providing general administrative support and any other duties appropriate to the role Contacting patients by e-mail/letter with reminders/results etc.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.

Training:

As a Business Administration Apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills in maths and English if not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment

This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

Training Outcome:
Possible prospects for progression to a permanent position for the right candidate.

Employer Description:
GP Surgery covering the Heckmondwike area within excess of 10,000 patients. We are open 8.00am - 6.00pm Monday - Friday. We have 5 GPs, 3 Advanced Nurse Practitioner, 2 Practice Nurses, 3 Health Care Assistants, Phlebotomists and in house Practice Pharmacists. Our clinical teams have excellent administrative support provided daily by our Administration team, Reception Team and Secretaries. The overall running of the Practice is the responsibility of the Practice Manager and the GP Partners.

Working Hours :
Monday - Friday on a rota basis (To be confirmed at interview). Please note this will include some 07.45 starts and some 18.15 finish times. You will need to be flexible to suit the needs of the business. Total hours per week: 30 hours a week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Flexible,Self Motivated,Resilient