National Sales Manager Jobs Found 33 Jobs, Page 2 of 2 Pages Sort by:
Quality Support Specialist
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work. Provide a variety of technical and application training sessions in both field and shop settings. Provide hands-on application training and supervision of roof coatings and installation. Attend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero-punch list. Perform final inspections when needed. Pre-project field inspections and technical support, including but not limited to: Peel tests Product testing Product recommendations Proper product installations Post project completion inspection to ensure quality workmanship and proper utilization and application of materials. Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation. Conduct roof inspections, providing written reports and photo documentation. Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed. Review and train on large warranty adjustment projects over ten (10) man days. Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team. Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable. Complete weekly/monthly activity reports as requested. Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities. Facilitate training in a classroom setting. All other Quality Control Inspection related tasks or training as assigned by the manager. Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis. CERTIFICATES, LICENSES, REGISTRATIONS: OSHA 30 training OTHER SKILLS AND ABILITIES: Strong roofing or building science mechanical aptitude. Prior experience in a field service leadership role. Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems) In-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of our product line. This position is an autonomous role and requires self-motivation to manage a high level of independence. Strong work ethic and ability to multitask. Experience working with various types of technology and software. Must have a valid driver's license and a clean driving record. The salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. ABOUT US Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc. Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.Apply for this ad Online! ....Read more...
Quality Support Specialist
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work. Provide a variety of technical and application training sessions in both field and shop settings. Provide hands-on application training and supervision of roof coatings and installation. Attend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero-punch list. Perform final inspections when needed. Pre-project field inspections and technical support, including but not limited to: Peel tests Product testing Product recommendations Proper product installations Post project completion inspection to ensure quality workmanship and proper utilization and application of materials. Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation. Conduct roof inspections, providing written reports and photo documentation. Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed. Review and train on large warranty adjustment projects over ten (10) man days. Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team. Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable. Complete weekly/monthly activity reports as requested. Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities. Facilitate training in a classroom setting. All other Quality Control Inspection related tasks or training as assigned by the manager. Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis. CERTIFICATES, LICENSES, REGISTRATIONS: OSHA 30 training OTHER SKILLS AND ABILITIES: Strong roofing or building science mechanical aptitude. Prior experience in a field service leadership role. Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems) In-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of our product line. This position is an autonomous role and requires self-motivation to manage a high level of independence. Strong work ethic and ability to multitask. Experience working with various types of technology and software. Must have a valid driver's license and a clean driving record. The salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. ABOUT US Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc. Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.Apply for this ad Online! ....Read more...
Quality Support Specialist
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work. Provide a variety of technical and application training sessions in both field and shop settings. Provide hands-on application training and supervision of roof coatings and installation. Attend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero-punch list. Perform final inspections when needed. Pre-project field inspections and technical support, including but not limited to: Peel tests Product testing Product recommendations Proper product installations Post project completion inspection to ensure quality workmanship and proper utilization and application of materials. Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation. Conduct roof inspections, providing written reports and photo documentation. Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed. Review and train on large warranty adjustment projects over ten (10) man days. Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team. Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable. Complete weekly/monthly activity reports as requested. Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities. Facilitate training in a classroom setting. All other Quality Control Inspection related tasks or training as assigned by the manager. Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis. CERTIFICATES, LICENSES, REGISTRATIONS: OSHA 30 training OTHER SKILLS AND ABILITIES: Strong roofing or building science mechanical aptitude. Prior experience in a field service leadership role. Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems) In-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of our product line. This position is an autonomous role and requires self-motivation to manage a high level of independence. Strong work ethic and ability to multitask. Experience working with various types of technology and software. Must have a valid driver's license and a clean driving record. The salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. ABOUT US Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc. Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.Apply for this ad Online! ....Read more...
Quality Support Specialist
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work. Provide a variety of technical and application training sessions in both field and shop settings. Provide hands-on application training and supervision of roof coatings and installation. Attend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero-punch list. Perform final inspections when needed. Pre-project field inspections and technical support, including but not limited to: Peel tests Product testing Product recommendations Proper product installations Post project completion inspection to ensure quality workmanship and proper utilization and application of materials. Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation. Conduct roof inspections, providing written reports and photo documentation. Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed. Review and train on large warranty adjustment projects over ten (10) man days. Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team. Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable. Complete weekly/monthly activity reports as requested. Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities. Facilitate training in a classroom setting. All other Quality Control Inspection related tasks or training as assigned by the manager. Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis. CERTIFICATES, LICENSES, REGISTRATIONS: OSHA 30 training OTHER SKILLS AND ABILITIES: Strong roofing or building science mechanical aptitude. Prior experience in a field service leadership role. Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems) In-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of our product line. This position is an autonomous role and requires self-motivation to manage a high level of independence. Strong work ethic and ability to multitask. Experience working with various types of technology and software. Must have a valid driver's license and a clean driving record. The salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. ABOUT US Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc. Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.Apply for this ad Online! ....Read more...
Quality Support Specialist
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work. Provide a variety of technical and application training sessions in both field and shop settings. Provide hands-on application training and supervision of roof coatings and installation. Attend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero-punch list. Perform final inspections when needed. Pre-project field inspections and technical support, including but not limited to: Peel tests Product testing Product recommendations Proper product installations Post project completion inspection to ensure quality workmanship and proper utilization and application of materials. Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation. Conduct roof inspections, providing written reports and photo documentation. Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed. Review and train on large warranty adjustment projects over ten (10) man days. Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team. Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable. Complete weekly/monthly activity reports as requested. Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities. Facilitate training in a classroom setting. All other Quality Control Inspection related tasks or training as assigned by the manager. Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis. CERTIFICATES, LICENSES, REGISTRATIONS: OSHA 30 training OTHER SKILLS AND ABILITIES: Strong roofing or building science mechanical aptitude. Prior experience in a field service leadership role. Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems) In-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of our product line. This position is an autonomous role and requires self-motivation to manage a high level of independence. Strong work ethic and ability to multitask. Experience working with various types of technology and software. Must have a valid driver's license and a clean driving record. The salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. ABOUT US Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc. Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.Apply for this ad Online! ....Read more...
Brand Marketing & Integration Manager
JOB DESCRIPTION Job Title: Brand Marketing & Integration Manager Location Vernon Hills, IL Department: Rust-Oleum US Marketing Reports To: Director, Brand Marketing & Integration SUMMARY STATEMENT: Manages the development and execution of Rust-Oleum's brand and marketing strategies across assigned product platforms. Translates consumer, competitive, and category insights into compelling brand narratives, messaging frameworks, and campaign strategies that connect product strategy to marketing activation. Develops creative briefs and partners with the internal and external resources to bring big ideas to life, ensuring integration across channels and alignment to brand positioning. Manages end-to-end campaign workflow, driving cross-functional collaboration and ensuring on-time, on-budget, and on-brand execution. JOB RESPONSIBILTIES: Partner with Product Development and Business Unit leaders to develop go-to-market (GTM) strategies and plans that align product launches and growth initiatives with marketing activation. Translate business and consumer insights into brand positioning, narratives, and integrated marketing plans that support brand and category growth. Lead the development of campaign strategies and creative briefs that clearly define objectives, target audiences, insights, and success metrics. Partner with creative agencies and internal teams to develop breakthrough ideas and campaigns that express brand strategy and drive measurable impact. Manage the end-to-end campaign process, from concept and creative development through asset delivery, ensuring alignment with business strategy, timelines, and budgets. Collaborate with across marketing teams to ensure cohesive messaging and activation across all channels. Serve as the key brand marketing liaison to Product, ensuring marketing initiatives support commercial objectives, growth logic and in-market execution. Coordinate cross-functional input from Product, PR, and Demand Generation to deliver cohesive go-to-market plans and integrated communication calendars. Monitor brand performance, campaign KPIs, and category trends; partner with analytics and insights teams to inform ongoing optimization across channels. Contribute to the development of frameworks and processes that improve campaign planning, creative alignment, and marketing efficiency. Support brand architecture, identity, and positioning work led by the Director, ensuring consistency across assigned product platforms. Performs other duties as assigned in the interest of Rust-Oleum. QUALFICATIONS: Bachelor's degree in Marketing, Communications, Business, or related field. 7-10 years of progressive marketing experience with proven expertise in brand strategy, go-to-market planning, and campaign development. Strong understanding of product commercialization and launch planning within a consumer goods or multi-channel environment. Demonstrated ability to partner cross-functionally with Product, Sales, and Channel Marketing to align business and marketing strategies. Experience developing brand narratives, creative briefs, and campaign plans that connect insight, strategy, and execution. Excellent project management skills; capable of leading multiple campaigns and workstreams simultaneously. Strong analytical skills with ability to interpret performance data and consumer insights to guide strategy. Skilled communicator with the ability to influence, align, and build trust across matrixed teams. Experience managing agency relationships and delivering integrated, results-driven marketing programs. Comfortable working in a fast-paced environment with a balance of strategic and executional responsibility. Able to provide guidance to subordinates within the latitude of company policies. Experience with advising subordinates how to meet schedules and/or resolve technical problems. Ability to recommend changes to policies and establish department procedures. Able to develop and manage operational initiatives to deliver results. Able to translate functional plans into operational processes and oversee implementation. Ability to collaborate with customers and functional peers on matters that impact multiple departments. Able to execute financials, business planning, and organizational priorities. Target Salary Range: $94,000 - $111,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Customer Service Manager
JOB DESCRIPTION Job Title: Customer Service Manager Location: Vernon Hills Reports To: Director, Customer Service & Product Support Direct Reports: Yes Position Summary: We are seeking an experienced, analytical Customer Service Manager to lead our B2B Customer Service, Returns, and Order Entry operations. This leader will be accountable for service performance, timely and accurate order processing, issue resolution, workforce effectiveness, employee engagement, and the continued development of the team. The ideal candidate brings progressive leadership experience in a complex service or order-management environment, hands-on SAP knowledge, and the ability to translate data into practical actions that improve the customer experience and operational results. Key Responsibilities: Lead team performance: Direct the day-to-day work of the Customer Service, Returns, and Order Entry teams, set clear priorities, and ensure department goals and service expectations are met. Manage B2B service operations: Oversee inbound customer contacts, order-related inquiries, issue resolution, and escalations while maintaining a professional and customer-focused approach. Ensure accurate, timely order processing: Monitor workflow and remove barriers to the on-time and accurate processing of customer orders, returns, and related transactions. Use data to drive decisions: Develop, monitor, and communicate operational metrics and trends. Analyze call, order, backlog, quality, and service data to identify root causes, risks, and improvement opportunities. Coach and develop employees: Provide regular feedback, coaching, and development. Complete performance evaluations and hold employees accountable for expectations and results. Manage workforce needs: Oversee scheduling, workload coverage, timekeeping, and attendance compliance to support customer demand and business priorities. Hire and onboard talent: Participate in recruiting and selection, lead effective onboarding, and ensure new employees are trained on systems, processes, and service standards. Maintain training and procedures: Create, update, and reinforce training materials, standard work, policies, and procedures to improve consistency and knowledge retention. Partner cross-functionally: Work closely with Supply Chain, Distribution, Product Management, Sales, IT, and other business partners to resolve issues, communicate customer needs, and implement process improvements. Lead continuous improvement: Identify opportunities to simplify work, improve service levels, strengthen controls, and increase efficiency through process, system, and reporting improvements. Strengthen employee engagement: Maintain regular communication, recognize contributions, address concerns, and support employee growth and retention. Build alignment across teams: Create consistency across Customer Service, Order Entry, and Returns through clear expectations, strong communication, and shared ownership of customer and operational outcomes. Lead change and technology adoption: Guide employees through system, process, and organizational changes while reinforcing communication, training, adoption, and accountability. Required Qualifications: Bachelor's degree or equivalent combination of education and relevant experience. Minimum of five years of people-management experience in a B2B customer service call center or similarly complex customer service operation. Previous SAP experience, including working with customer orders and related service transactions. Strong analytical skills with demonstrated experience using data, KPIs, and operational reporting to identify trends and guide decisions. Proven ability to lead, coach, and develop employees while driving accountability and measurable results. Experience managing customer escalations, conflict resolution, and cross-functional problem solving. Excellent written and verbal communication skills, with the ability to communicate clearly with employees, customers, and business partners. Strong business acumen, attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office, particularly Excel, and experience with call center or customer contact technology. Experience leading employees through process, system, or organizational change. Preferred Qualifications: Experience leading teams responsible for customer service, order entry, and/or returns. Experience building dashboards, scorecards, or recurring operational reporting. Background in a manufacturing, distribution, or consumer products environment. Experience leading process improvement, system implementation, or automation initiatives. SAP S/4HANA experience. Leadership Profile: Balances customer focus with operational discipline and sound business judgment. Uses facts and data to understand problems, set priorities, and follow through on results. Builds ownership within the team rather than solving every issue for employees. Creates strong partnerships across functions and communicates risks early. Remains calm, professional, and decisive when managing urgent or complex issues. Leads with consistency, approachability, and a genuine commitment to employee development.Salary Target Range: $86,000 - $102,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Senior Sourcing Manager
JOB DESCRIPTION Job Title: Senior Sourcing Manager Location: Vernon Hills, IL Reports To: Sr Director Procurement Direct Reports/Manages others: Yes SUMMARY STATEMENT: At Rust-Oleum, we invent, innovate, and create industry-leading products that protect, beautify, and transform homes, businesses, and industries. The Senior Sourcing Manager is responsible for leading a small team, providing strategic and operational leadership within a sourcing category while ensuring alignment with organizational goals. This role translates business strategy into actionable plans, combines people leadership with day-to-day operational management to achieve achieve business goals and support organizational success. JOB RESPONSIBILITIES Lead and manage day-to-day operations strategy, planning, and execution. Establish team priorities and allocate resources effectively Monitor performance and ensure achievement of goals and objectives. Coach, mentor and develop team members. Support employee relations, engagement and performance management activities. Analyze data and performance trends to identify opportunities for improvement Implement process improvements that increase efficiency and effectiveness Collaborate with cross-functional partners to accomplish business objectives Ensure complain with company policies, procedures, and applicable regulations. Manage departmental projects and initiatives Prepare reports, metrics and presentations for leadership review. Monitor department performance through metrics and reporting. Lead sourcing projects within the category. Ensure regulatory and company policy compliance. Build relationships with internal and external stakeholders. Support organization and change initiatives LEADERSHIP RESPONSIBILITIES Directly supervise employees Conduct performance reviews and development discussions Set performance expectations and hold employees accountable Support hiring, onboarding, training, and retention efforts. Promote teamwork, communication, and employee engagement Lead Cost Reduction and identify margin enhancement opportunities. Coordinate with Packaging Engineer for Component specification management Conduct RFQ/Ps, evaluate supplier quotation and develop negotiation strategies Conduct or assist in supplier negotiations and act as mentor to others Collaborate closely with RPM Center Led Procurement to align overall strategy, negotation strategy and strategy execution Support revenue growth and develop supplier capabilities Secure supply and ensure supply risk mitigation Continuously develop supplier capabilities to improve performance and enable better product solutions for the future. Partner with Sales and Marketing to understand and support commercial needs Create supplier relationships that address and are suitable to business needs Supplier Relationship management Drive supplier performance and reliability Manage supplier pricing, rebates and contracts Build, review and implement supplier strategic depending on business need and market conditions. Facilitate escalation process when supplier performance is impacting service level to company's customers. PRIMARY RESPONSIBILITIES Innovation and product cycle support (Project Management) : Collaborate closely with marketing, R&D, the plants and the project teams to support sourcing needs of the various projects in the pipeline. Other operational responsibilities Support plant management supply needs to minimize disruption to operations Prepare regular management reports such as E6, PPV, weekly updates, critical materials log, etc Work with legal and CLP in the contract life cylce management. Interface with other internal departments, including Finance, Legal, EHS, etc. to resolve issues relating to product cost, supplier payment terms, product safety and labeling issues and other regulatory requirements. Ensure prompt and accurate maintenance of ERP Source-to-Pay parameters assigned to procurement e.g. vendor master, Source List, PIR. Scope Leads a small team of 2-3 sourcing professionals or analyst Category spend : $160 million QUALIFICATIONS Education Bachelor's degree required. 7+ years of procurement experience Relevant certifications or professional credentials preferred, where applicable.Experience Demonstrated experience in a related field, industry, or functional area. Proven ability to perform the essential duties and responsibilities of the position. Prior experience working in a fast-paced, collaborative environment preferred. CPMG background is preferred.Knowledge Knowledge of industry practices, processes, and applicable regulations relevant to the role. Working knowledge of systems, tools, and technologies required to perform job responsibilities. Understanding of company policies, procedures, and compliance requirements.Skills Strong verbal and written communication skills. Effective problem-solving and decision-making abilities. Ability to prioritize work, manage multiple tasks, and meet deadlines. Strong organizational and attention-to-detail skills. Proficiency with Microsoft Office and other job-related software applications.Abilities Ability to work independently and collaboratively within a team environment. Ability to build and maintain positive working relationships. Ability to adapt to changing priorities and business needs. Ability to maintain confidentiality and exercise sound judgment. Integrity & Trust - Acts ethically, follows through on commitments, and builds credibility through honest and accountable behavior. Communication - Shares information clearly, openly, and respectfully while promoting transparency. Collaboration - Works effectively with others to achieve shared goals and business results. Customer Focus - Prioritizes the needs of internal and external customers and delivers quality service and solutions. Results Orientation - Takes ownership, drives execution, and consistently achieves objectives. Accountability - Accepts responsibility for decisions, actions, and outcomes. Innovation & Problem Solving - Identifies opportunities, solves challenges, and supports continuous improvement. Adaptability - Responds effectively to changing priorities and business needs. Continuous Improvement - Seeks ways to enhance processes, efficiency, and operational effectiveness. Respect & Inclusion - Fosters a workplace built on respect, professionalism, and valuing diverse perspectives. Leadership - Develops people, builds engagement, and leads teams to achieve business goals. Strategic Thinking - Aligns decisions with business priorities and long-term organizational success. From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...