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General Manager

Start: ASAPSalary: NegotiableLanguages: Italian and EnglishLocation: MilanMy client is an iconic luxury venue in Milan and is seeking an exceptional General Manager to lead its operations, guest experience, commercial performance, and people strategy.This is a high-profile leadership role for a hospitality professional who understands that true luxury is defined by personal recognition, emotional intelligence, flawless execution, and the ability to make every guest feel genuinely at ease.The successful candidate will combine refined hospitality instincts with strong operational discipline, commercial awareness, and the confidence to lead a large, diverse team in one of Milan’s most prestigious environments.Role PurposeThe General Manager will have overall responsibility for the venue’s day-to-day operation, financial performance, service culture, reputation, and long-term development.This role requires a highly visible and hands-on leader who is present on the floor, knows the venue’s guests and team members personally, anticipates needs before they are expressed, and ensures that every interaction reflects the standards of an iconic luxury destination.Outstanding luxury leadership depends on the balance between guest satisfaction, team performance, profitability, and emotional intelligence.Key ResponsibilitiesGuest experience and luxury standards Create a consistently exceptional and highly personalised guest experience across every area of the venue.Build genuine relationships with regular, influential, and high-profile guests, remembering preferences, occasions, and personal details.Ensure guests are welcomed with warmth, discretion, confidence, and effortless professionalism.Personally oversee VIP arrivals, private events, special occasions, and sensitive guest requirements.Anticipate guest needs and resolve concerns quickly, discreetly, and generously.Establish service standards that are refined, natural, and never mechanical.Ensure every detail—from arrival and ambience to farewell—is delivered with precision. VIP and high-profile guest management Act as the senior point of contact for VIP guests, owners, celebrities, international visitors, and strategic partners.Develop trusted relationships with private offices, luxury brands, concierge services, hotels, embassies, corporate clients, and influential local networks.Manage confidential information with absolute discretion.Coordinate bespoke arrangements, security requirements, privacy expectations, and personalised experiences.Protect the venue’s reputation by responding calmly and decisively to sensitive or high-pressure situations. Operational leadership Take full responsibility for the smooth, efficient, and profitable operation of the venue.Lead all operational departments, including front-of-house, food and beverage, events, guest relations, reservations, finance, security, and facilities.Establish and maintain operating procedures, quality standards, service protocols, and performance controls.Remain highly visible during peak periods, major events, VIP visits, and operationally sensitive moments.Ensure consistent coordination between departments and eliminate gaps in communication.Maintain the highest standards of presentation, cleanliness, ambience, safety, and maintenance.Use guest feedback, operational data, and team insight to drive continuous improvement. Leadership and people development Lead, inspire, and develop a large multicultural team with clarity, respect, and consistency.Build a culture of accountability, pride, discretion, warmth, and service excellence.Set clear expectations and ensure that every team member understands the venue’s standards.Recruit, coach, mentor, and retain high-performing managers and frontline colleagues.Develop strong department heads and create clear succession plans.Ensure training is practical, continuous, and aligned with the venue’s luxury service philosophy.Recognise exceptional performance while addressing underperformance fairly and promptly.Lead by example through personal presence, composure, energy, and professional conduct. Commercial and financial performance Own the venue’s budget, P&L, revenue performance, cost control, and profitability.Develop commercial strategies that strengthen revenue, average spend, repeat visitation, and client loyalty.Work closely with Sales, Marketing, Revenue, and Events teams to maximise business opportunities.Monitor financial performance, labour costs, productivity, purchasing, and supplier relationships.Identify opportunities to improve margins without compromising the guest experience.Present regular performance updates and strategic recommendations to ownership or the executive board. Brand and reputation Safeguard and enhance the venue’s position as one of Milan’s leading luxury destinations.Ensure all guest touchpoints reflect the venue’s identity, values, and level of prestige.Collaborate with marketing and communications teams on brand positioning, partnerships, events, and public relations.Maintain strong relationships with the local luxury, fashion, business, cultural, and hospitality communities.Monitor guest feedback, media coverage, social reputation, and market developments. ....Read more...

Business Development & Account Support Executive

Business Development & Account Support Executive (12-month fixed-term)Salary: £28,000 + commissionLocation: Saltaire, BradfordDepartment: CommercialReports to: Field Sales ManagerMain purpose of jobTo generate and develop new corporate/B2B business leads for the company's health cash plan products through proactive outbound calling and relationship-building, including via LinkedIn and other social media.You will also provide administrative and commercial support to Corporate Account Manager in the management of existing corporate accounts and intermediaries.Company OverviewSovereign Health Care (SHC) is a 150-year-old, Bradford-based organisation committed to promoting better health for everyone.SHC’s core mission is to help people achieve this goal, underpinned by the following core values: Above all, we are customer-focused.We do the right thing.We work hard for each other.We are always improving.We believe in Sovereign Health Care. Today, SHC’s primary business offers affordable health cash plan products to individual consumers and corporate clients. For a modest monthly premium, these products reimburse customers for everyday healthcare expenses, such as dental, optical and physiotherapy.Main duties Generate qualified new business leads and appointments within the corporate/B2B market through proactive outbound calling and research.Build relationships with senior decision-makers and maintain accurate CRM records to meet agreed activity and appointment targets.Generate appointments for the BDM.Build and maintain a professional presence on LinkedIn and other relevant social media, developing connections with prospective corporate clients and intermediaries.Work closely with the Corporate Account Manager and BDM.Participate where required in internal sales projects.Maintain a thorough knowledge of product benefits to present solutions clearly and confidently, overcoming objections to meet customer needs.Actively support marketing campaigns, using initiative to identify prospects with the greatest potential for new business.Provide account management and administrative support to the New Accounts Manager, applying commercial awareness to day-to-day tasks.Manage company scheme data and day-to-day queries, using internal systems to pull together information as needed and redirecting queries to the relevant department where appropriate.Support with high-level claims queries for corporate business.Produce claims MI reporting, pulling together reports on cash plan and EAP usage for review.Prepare quotations to support the Account Management function.Support the onboarding of intermediaries and provide them with administrative support.Follow standard company and departmental processes and procedures, sharing ideas for improvement with your line manager. Person specificationRelevant experienceEssential: Proven experience in a target-driven business development or outbound B2B telesales role, with a demonstrated ability to deliver against sales/appointment targets.Ability to work in a fast-paced environment.Ability to work within a team and use own initiative. Desirable: Experience of building professional relationships via LinkedIn or other social media. Aptitude, skills and abilities Commercially astute, with a good level of commercial understanding.Professional and friendly telephone manner.Able to actively listen and engage decision-makers, handling objections effectively.Excellent written and verbal communication skills.Good planning, organisation and time management skills.Competent in Microsoft Office applications, including Word, Excel and Outlook, and experience of working with CRM systems.Basic internet and email skills, with training provided where needed.High level of accuracy and attention to detail. Personal attributes Commitment to customer service excellence, internally and externally.Confidence and resilience to make proactive outbound calls to clients and prospects, remaining positive in the face of rejection.Able to work effectively under pressure and to tight deadlines.Self-starter, results-oriented with a positive, self-driven and determined outlook.Commitment to continuous improvement.Adaptable to change.Confident, proactive approach to building relationships via social media. Disposition Accountability – committed to taking ownership and responsibility for agreed actions and delivery.Takes ownership of tasks with a proactive, can-do attitude. Interested? Please apply with your latest CV.   INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...

Events and Marketing Assistant

Are you a proactive and creative marketer looking for an opportunity to develop your experience, take ownership of varied projects and make a visible impact? STR Group is looking for a Marketing Assistant to support Blackfield Associates, our specialist life sciences talent and workforce solutions brand. This opportunity would suit someone in the early stages of their marketing career who already has some practical experience within a marketing role. You might currently be working as a Marketing Assistant, Marketing Executive or in a similar junior level position and be ready to broaden your skills and responsibilities. What matters most is that you are curious, commercially aware, organised and keen to turn ideas into engaging marketing activity. About Blackfield Associates Blackfield Associates is a specialist talent and workforce solutions business supporting highly regulated industries, including life sciences, biotechnology, pharmaceuticals and advanced manufacturing. Working closely with the STR Group marketing team and Blackfield’s Senior Leadership Team, you will support the development of the brand, content, digital presence and employer reputation. What will you be doing? This is a varied, hands-on position offering exposure to a broad range of marketing channels. Your responsibilities will include: Supporting the development of the Blackfield Associates website, including its content, messaging and user experience Helping position Blackfield as a specialist consultancy and workforce solutions partner Managing and growing Blackfield’s presence across LinkedIn and Instagram Developing content plans and posting schedules for the Senior Leadership Team and consultants Producing marketing and sales collateral, including brochures, presentations, case studies and capability documents Assisting with salary surveys, contractor rate guides, market reports and industry insights Supporting campaigns that strengthen Blackfield’s employer brand and attract recruiters, consultants and technical professionals Helping plan, coordinate and promote client, recruitment and industry events Monitoring campaign and social media performance, producing reports and identifying opportunities to improve engagement What are we offering you? Flexible and hybrid working A 3pm finish every Friday Modern, state-of-the-art offices with breakout areas Daily breakfast provided An active Equality, Diversity and Inclusion board Annual Awards, Summer Party and Christmas Party Long-service anniversary rewards, including additional holiday, bonuses, vouchers, champagne and gifts, depending on length of service 23 days’ annual leave plus bank holidays, increasing by one day for each completed year of service and capped at 28 days The option to purchase up to five additional days of annual leave Healthcare cash plan and optional private healthcare from day one Company pension scheme Enhanced maternity and paternity leave Your birthday off Drinks fridge Free on-site parking Cycle-to-work scheme Electric vehicle salary-sacrifice scheme through Octopus Electric Vehicles Tech salary-sacrifice scheme through Currys Employee Referral Programme This is an opportunity to develop a rewarding marketing career while gaining valuable experience with a specialist life sciences brand. STR Group is committed to offering applicants with disabilities an interview where they meet the minimum criteria for the vacancy. Apply today and take the next step in your career as a Marketing Assistant with Blackfield Associates. TA is acting as an Employment Agency in relation to this vacancy. ....Read more...