Our client is a leading multi-purpose event venue, operating one of the UK’s most advanced and high-profile large-scale venues. The site hosts a diverse calendar of major events, welcoming millions of visitors each year. With a strong focus on safety, sustainability and exceptional visitor experience, the organisation continues to invest heavily in its people, infrastructure and future growth. The RoleAn exciting opportunity has arisen for an experienced M&E Manager to join the Venue Operations team. Reporting to the Head of Facilities, you will be responsible for leading a multi-skilled engineering team and managing specialist contractors across a complex, high-footfall environment. You will ensure all mechanical and electrical systems operate safely, efficiently and reliably, supporting both day-to-day operations and major live events. This is a highly visible role, requiring a hands-on approach, strong leadership and the ability to respond quickly in a fast-paced, event-led setting. Key Responsibilities
Maintain and manage up-to-date PPM and PEAP schedules, working closely with supervisors to drive task completion via CAFM reportingDevelop, implement and continuously improve maintenance procedures and processesLead, train, coach and develop a multi-skilled in-house engineering team and external suppliersEnsure compliance with all statutory requirements, health & safety legislation and codes of practiceOversee preventative and reactive maintenance across M&E systems, including electrical, mechanical, HVAC and associated plantManage maintenance budgets, monitor expenditure and implement corrective actions where requiredMonitor plant and equipment inventory, ensuring agreed minimum stock levels are maintainedDeliver SLA and KPI performance in line with CAFM system requirementsAct as point of escalation for critical and out-of-hours faultsFulfil technical duty manager responsibilities during events on a rota basisReview existing maintenance processes to improve efficiency and identify energy-saving initiatives using building analyticsConduct regular audits to ensure statutory compliance and high operational standardsSupport internal and external audits as requiredEnsure all maintenance logs, compliance records and reports are kept accurate and audit-readyManage engineering rotas to ensure sufficient coverage for events and peak operational periodsAct as L8 Responsible Person as designated by the Duty Holder
Skills & Experience
Relevant trade qualification (e.g. City & Guilds 2365) or equivalent NVQ Level 3Proven experience leading multi-skilled engineering teams within large commercial or public venuesHealth & Safety qualification (e.g. IOSH)Strong technical knowledge across electrical, mechanical, HVAC and building services systemsAbility to interpret technical drawings and schematicsAuthorised Person (LV/HV) – desirableBMS, LCS and EMS experience – desirableStrong understanding of safe systems of work and statutory complianceExcellent IT and administrative skills (Microsoft Office)IPAF / PASMA – desirableFull UK driving licenceLCA 9010 or equivalent L8 Responsible Person qualification
Personal Attributes
Proactive and forward-thinking, with a solutions-focused mindsetStrong leadership and people-management skillsCalm, organised and decisive under pressureHigh attention to detail and methodical approachFlexible, professional and adaptable to event-led operationsExcellent communication and stakeholder management skillsPassion for maintaining exceptional standards in a high-profile environment
Seniority Level
Not Applicable
Industry
HospitalityEvents Services
Employment Type
Full-time
Job Functions
Engineering
Skills
IT EscalationAttention to DetailBuilding ServicesEngineeringOperationsEventsKey Performance IndicatorsTechnical DrawingCorrective Actions
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Role: IT Support Technician
Salary: Up to £30k DOE
Location: Clapham Junction
Job Purpose:
Based in Clapham, SW London, my client is looking for a pragmatic and enthusiastic IT Support Technician to support our IT Manager. Preferably with School/Education experience, this is a key role reporting to the IT Manager. The post-holder will be responsible, with the IT Manager, for the function and success of our IT infrastructure along with the user experience.Job Duties:
· To provide level 1 & Level 2 technical support to all of the school’s users across both school sites in Clapham
· Meeting and greeting walk-in visitors to the IT office and providing support as needed, along with attending classrooms and offices to resolve issues.
· Responding to tickets and tasks assigned by the IT Manager within the agreed SLAs.
· To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
· To work in compliance with the School and GDRP policies in order to maintain confidential information.
· To support the design, installation and configuration of software and hardware across the school network.
· Ensuring there is stock of day-to-day items and the office remains clean and clear.
· To support & perform routine maintenance of computer / network systems in order to ensure stable and efficient school operations.
· To support vendor diagnostic tests to identify and resolve faults.
· To support & carry out hardware repairs or replacements of IT devices including mobile devices, Desktops and Laptops.
· To accurately record asset movements ( IMAC’s ) on the asset management tracking system.
· To train users on new systems by performing technical demonstrations to acquaint them with operational procedures when required.
· To accurately record, update and document requests using the IT service desk system.
· To support major IT issues or upgrades which are not possible to perform during normal school hours.
· To act as a technical advocate within the school; promoting thoughts and ideas that contribute towards more efficient and productive systems. To assist in the migration and implementation of new IT systems.
· To assist the theatre technician when required with A/V and IT support.
Skills and Experience:
Proven experience in 1st and 2nd Line support role with a strong knowledge of hardware, networking and basic AV equipment.Hands-on experience with AD, MS365, Intune and Autopilot.Experience of using and troubleshooting Active Directory ( on-prem ) and Entra-ID / Azure AD.Knowledge of endpoint security, Compliance policies and remote management.Strong attention to details and a process-driven mindset.Excellent communication and customer service skills.Desirable: IT related certifications ( Microsoft, CompTIA, ITL , Cisco )
If you would like to apply for this role please send your CV to soniab@justit.co.uk
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