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Data User Apprentice - Service Systems Administrator

As a key member of the Service Delivery Operations team, the Service Systems Administrator will provide essential operational support by maintaining accurate and complete data within core Kaplan systems. The role holder contributes to the smooth execution of day-to-day processes and carries out timely data entry, supporting our strategy to ensure Kaplan is easy to do busy with. As the Service Systems Administrator, you will: Act as the first point of contact for system queries and issues via Freshdesk Process data and support the production of reports, as instructed Complete updates and housekeeping tasks within the systems Manage own workload and priorities ensuring that deadlines and expectations are met and quality is maintained Build and maintain strong working relationships with internal stakeholders, contributing to opportunities for efficiency and continuous improvement Champion, in all that we do, the vision, values and quality expected by Kaplan Detailed responsibilities System & Data Administration Use a variety of platforms to best facilitate routine tasks. These include: Google Workspace Onefile Business Central Dayschedule Excel PowerBI Update systems with information relating to Learner progress. An example of this would be adding notes from internal support teams to Onefile. Assist with tasks relating to user management and system access, including: Setting up system access for external Line Managers Resolving user queries Raising system related issues As required, create new system based forms or templates, and complete system housekeeping tasks Support with reporting tasks as required Follow GDPR processes at all times to prevent and if necessary promptly report data breaches. Triaging and responding to our team’s Freshdesk queries Triage queries allocated to our team in Freshdesk and resolve them where possible. Reassign to the relevant team/colleague or escalate to a Manager, as appropriate, if you are unable to resolve yourself. Ensure all responses are provided within agreed service level agreements. Help drive continuous improvement Review the process and guidance documents relevant to your role, twice yearly, to identify anomalies and update them as applicable, to ensure all processes are clearly and correctly recorded. Make suggestions to improve our processes and drive efficiencies in our team, using AI to support improvements where applicable. Suggest improvements that can be made to our systems. Thoroughly test any new developments in relation to the above tasks and provide feedback on their viability. You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager. Our business continuously evolves, so your role will too.Training:This apprenticeship provides your employees with fundamental capabilities crucial for navigating and leveraging data effectively within your organisation, allowing them to understand insights, foster transformation, and gain a competitive edge. Data Analysis Fundamentals Data Literacy and Generative AI Introduction Data Analysis and Visualisation with Excel Databases and Data Modelling Data Challenge and EPA Readiness Our apprenticeships are uniquely designed to offer unparalleled support for both employers and learners. We provide expert-led,practical training and simulations that build transferable digital skills and instil a growth mindset - essential for effectively leveraging technology.Training Outcome:From this role, your potential paths for career progression at Kaplan include: Senior Service Delivery Operations Administrator Data and systems based roles Employer Description:Kaplan was founded in 1938 by Stanley Kaplan, with a simple but powerful mission: to widen access to education and create opportunities for people from all backgrounds. That mission continues to shape what we do today — helping learners build the knowledge, skills and confidence they need to succeed.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative ....Read more...

Independent Mental Health Advocate (IMHA)

The Independent Mental Health Advocate (IMHA) plays a vital role in ensuring that individuals subject to the Mental Health Act have access to independent advocacy support, enabling them to understand their rights, express their views and participate in decisions affecting their care and treatment.What we offer: A positive, friendly and supportive working environment.Salary of £30,303 per annum for unqualified candidates, with salary progression upon achieving the IMHA qualification.25 days' holiday, plus bank holidays.Additional leave entitlement after 5 years' serviceCompany pension.Additional day off for your birthday.Buy additional annual leave scheme.Training & development opportunities, including support to achieve the IMHA qualification if required. The opportunity to make meaningful difference to the lives of vulnerable people within the local community.All of our team members are expected to: Communicate clearly and professionally in all interactionsUphold Stockport Advocacy's values, policies, procedures and the Advocacy Charter and Code of Practice for Advocates.Demonstrate integrity and honestyActively participate in supervision, training and team meetingsTake responsibility for continuing professional development and keep up to date with legalisation and advocacy practice. You will also: Understand the Mental Capacity Act and its application in practice.Be able to manage a varied and complex caseload effectively.Demonstrate excellent communication, negotiation and interpersonal skills.Have a good understanding of the principles and purpose of advocacy.Strong IT skills, including Microsoft Office and CRM systemsHold a full UK driving licence  The post-holder will provide confidential, person-centred advocacy to individuals experiencing mental health challenges and will support people to have their voices heard within health and social care systems. Working across hospital wards, care settings, supported living environments and within the community, the role involves promoting rights, choice and independence while ensuring that people are empowered to participate fully in decisions affecting their lives.The successful candidate will work closely with healthcare professionals, social care practitioners, families and carers while maintaining the independence and impartiality that is fundamental to effective advocacy.Core duties: Provide confidential one-to-one Independent Mental Health Advocacy, supporting individuals to understand their rights, express their views, wishes and feelings, and participate in decisions about their care and treatment.Promote and encourage self-advocacy wherever possible, empowering individuals to have their voices heard within health and social care systems.Deliver advocacy support to people with a range of needs, including mental health conditions, learning disabilities, autism, physical or sensory impairments, acquired brain injuries and dementia.Work across a variety of settings, including hospitals, care homes, supported living services and community environments.Manage and prioritise an individual caseload, ensuring support is delivered effectively, professionally and within required timescales.Undertake both instructed and non-instructed advocacy, including supporting individuals who may lack capacity to communicate their wishes.Liaise, communicate and negotiate effectively with health and social care professionals, service providers, families, carers and partner agencies.Attend and support individuals at meetings and hearings, including Mental Health Tribunals, Hospital Managers' Hearings, safeguarding meetings, care planning reviews and other relevant forums.Respond to enquiries and referrals, provide information and guidance, and signpost individuals to appropriate services where advocacy support cannot be provided.Maintain accurate, confidential and up-to-date records, identify and report safeguarding concerns, and ensure compliance with legislation, professional standards and organisational policies. Contribute to the ongoing development of Stockport Advocacy through participation in supervisionOther key requirements for the role:Essential Understanding of the principles and role of advocacy.Understanding of the Mental Capacity Act.Experience working within health, social care or a related support environment.Excellent communication, listening and negotiation skills.Ability to manage a complex and varied caseload effectively.Ability to maintain accurate, confidential and accessible records.Understanding of safeguarding responsibilities and reporting requirements.Ability to work independently, use initiative and make sound decisions.Commitment to ethical practice and the values of independent advocacy.Full UK driving licence and access to a vehicle for work purposes.  Desirable Certificate or Diploma in Independent Advocacy, including units required for IMHA practice.Previous training in the Mental Capacity Act.Previous training in Safeguarding Adults and Safeguarding Children.Previous training in Equality, Diversity and Inclusion.Qualifications in Health and Social Care.Training in Non-Instructed Advocacy.Training in Confidentiality and Data Protection.Experience of working within mental health services or supporting vulnerable adults. For more informaton about this role and our client, please apply here.  ....Read more...

Apprentice HR Support Assistant

The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data. The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers. Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors. The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development; contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager. As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions Complete all required assignments by the required timeline Build up your portfolio of evidence, on-going during your apprenticeship programme Access support from your tutor/assessor and your manager as and when required Training:Overview of the HR Support Level 3 Apprenticeship Standard. HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering frontline support to managers and employees, or are an HR Manager in a small organisation. Their work is likely to include handling day-to-day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation, they may also have responsibility for managing a small team. This aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer. The apprentice will complete the following elements as part of the HR Support Apprenticeship Standard: Knowledge:    Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes Skills:              Service Delivery, Problem solving, Communication & interpersonal, Teamwork, Process improvement and Managing HR Information and Personal Development Behaviours:   Honesty & Integrity, Flexibility and Resilience The HR Support Level 3 Apprenticeship Standard is assessed by an End Point Assessment Organisation and can take up to 3 months to complete. Submission of maths and English GCSE Grade 4/C or above or a Functional/Key Skills L2 qualification is required when applying for End Point Assessment to take place. This will test the knowledge, skills and behaviours demonstrated over the duration of the apprenticeship; the college will book the candidate in for an end point assessment, which will be through the awarding body CIPD. The end point assessment will include a professional discussion and an observation that can be at least 1 hour each End Point Assessment: Consultative Project - 3000 words +/-10% The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The project will require the apprentice to describe how they have applied their knowledge and HR related skills to deliver the services required. Professional Discussion – Within 2 weeks of the project being marked, the professional discussion will take place. Professional Discussion - The Professional Discussion will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the Skills and Behaviours together with any Knowledge and Skills components that have not been covered in the Consultative Project.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday, times to be confirmed an are flexible. There will be a requirement to work in the office and also remote.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Microsoft Office, Word & Excel,Excellent Timekeeping,Excellent attendance,Experience in an workplace ....Read more...