Key Holder Jobs Found 23 Jobs, Page 1 of 1 Pages Sort by:
Workshop Operative
Workshop Operative Salary: £27,116 paLeamington Spa Service centreHours 8.00am-5.00pm Monday-FridayJob purpose:Working from our Leamington Spa depot to enable the Company to achieve the agreed contractual standard of service required. Serving the community and the NHS.Key Responsibilities: Labelling of stock –As required, labelling all products within the warehouse with relevant part numbers, serial numbers, etc.Purchase Orders –Assist in receiving in all stock via purchase orders both physically and electronically.Picking Orders – Responsible for picking stock for all orders. Responsible for labelling stocks with relevant order numbers and service usernames.Spec checking and pre delivery inspection - Of wheelchairs and relevant equipment.Repairs and minor refurbishment - Of wheelchairs and their accessories.Occasional deliver and collection of equipment - within the Warwickshire area. Qualifications: Able to move and handle loads and equipment safely.Experience of face-to-face customer contact.An awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Good written and verbal communication skills.Basic computer skills for data inputting and diagnostic purposes.Full UK driving license. Training will be given.Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingUse of ramps and any other agreed moving equipment. Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDLS ....Read more...
Workshop Operative
Workshop Operative Salary: £27,116 paBirmingham Service centreHours 8.00am-5.00pm Monday-FridayJob purpose:Working from our Birmingham depot to enable the Company to achieve the agreed contractual standard of service required by completing training in the workshop decontaminating, reconditioning and repairing wheelchair equipment.Key Responsibilities: Decontaminating, reconditioning, repairing Powered & Manual wheelchairs to a high standard.Assisting with goods in, unpacking and checking delivered equipment.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies. Always wear your uniform and ensure it is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Able to move and handle loads and equipment safely.An awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Basic computer skills for diagnostic purposes.Full UK driving license. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingUse of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime if required necessitated by emergency response requirements. Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDLS ....Read more...
Customer Service Administrator
Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlementHours - Full- Time Monday to Friday 8am to 5pmBased at Sheffield S9 1DTJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Driver Technician
Driver TechnicianSalary: £28,730 paRequirements for Birmingham centresHours 8.00am-5.00pm Monday-FridayJob purpose:Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible.Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.Ensure the vehicle safety check and the van check sheet are done each week.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS check, company paid for.Able to move and handle loads and equipment safely.Experience of face-to-face customer contact preferred.An awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingUse of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime if required necessitated by emergency response requirements.Responsibility of out of hour’s duties. Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDHS ....Read more...
Field Service Technician
Field Service TechnicianSalary: £28,730 paRequirements for Birmingham centresHours 8.00am-5.00pm Monday-FridayJob purpose:Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible.Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.Ensure the vehicle safety check and the van check sheet are done each week.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS check, company paid for.Able to move and handle loads and equipment safely.Experience of face-to-face customer contact preferred.An awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingUse of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime if required necessitated by emergency response requirements.Responsibility of out of hour’s duties. Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDHS ....Read more...
Mobile Service Engineer
Mobile Service Engineer Based at: Elland Service CentreSalary: £13 per hour Hours: Mon - Fri 08:00 - 16:30Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing wheelchairs. The expectation is that once fully trained the majority of jobs will be completed on a first-time fix basis. Initially the workload will consist of manual wheelchairs but as more experience is gained and with further workshop training electric wheelchairs will also be included into your work schedule.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.Ensure the vehicle safety check and van check sheet completed each week.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and always laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Willing to take on additional supervisory responsibilities and training if required. Skills and Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic mechanical knowledgeBasic electrical knowledge including 12v/24v D.C. systems.Able to move and handle loads and equipment safely.Experience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Previous supervisory experience preferred. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingWorking in confined workspace if the job necessitates (installing/repairing equipment in small areas).Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime necessitated by emergency response requirements.Responsibility of out of hour’s duties. Health and safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy and use of PPE.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Field Service Engineer
Field Service Engineer Based at: Elland Service CentreSalary: £13 per hour Hours: Mon - Fri 08:00 - 16:30Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing wheelchairs. The expectation is that once fully trained the majority of jobs will be completed on a first-time fix basis. Initially the workload will consist of manual wheelchairs but as more experience is gained and with further workshop training electric wheelchairs will also be included into your work schedule.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.Ensure the vehicle safety check and van check sheet completed each week.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and always laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Willing to take on additional supervisory responsibilities and training if required. Skills and Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic mechanical knowledgeBasic electrical knowledge including 12v/24v D.C. systems.Able to move and handle loads and equipment safely.Experience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Previous supervisory experience preferred. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingWorking in confined workspace if the job necessitates (installing/repairing equipment in small areas).Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime necessitated by emergency response requirements.Responsibility of out of hour’s duties. Health and safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy and use of PPE.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Apprentice Customer Service Adviser
The post holder will be expected to work both on their own initiative and as part of team in order to handle and respond to customer enquiries: To be trained to answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills To use own initiative and problem-solving skills to deal with enquiries via a range of communication methods including face to face, telephone, email, live chat, webmail and letter To work as part of a team to handle difficult or sensitive issues and customer complaints effectively To communicate effectively with customers and take responsibility for keeping accurate and up to date records in accordance with appropriate standards, procedures and quality management systems of the service To learn and be familiar with and keep up to date with Council policies, procedures and appropriate legislation To take responsibility for their own personal development through attending and actively participating in appraisals, coaching sessions, training courses and supervision and monitoring their own performance to ensure personal targets are met To become fully conversant and utilise the available ICT systems to effectively deal with a wide range of customer enquiries The post holder will be expected to wear a uniform (where appropriate) which will be provided To undertake any other duties commensurate with the grade of the post Training: Customer Service Practitioner Level 2 Apprenticeship Standard Training will take place at the Council House and will be held monthly Training Outcome: On successful completion of the apprenticeship, you will have achieved a level 2 customer service qualification Employer Description:Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.Working Hours :Monday to Friday, requirement for flexibility of working hours during the week. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working ....Read more...
Client Contact Apprentice
Key Accountabilities: Effectively manage calls and workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards Build effective and collaborative relationships across the team, department, and organisation Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules Responsible for following SS&C’s Risk and Compliance policies and procedures The role-holder will be accountable for the day-to-day management of their workload ensuring they are collectively working with their team to achieve the required target operating measures. They will be responsible for ensuring their knowledge is kept up to date by following regulatory updates and process improvements across the department. Key to this role will be your excellent verbal communication via telephone, customer service and relationship management skills. The main aspect of this role is will be to take telephone enquiries not only from our clients but also our internal clients such as Financial Advisers, Sales Team members, Third Party Service Providers and colleagues. Training:Training will take place at Burnley College 1-day per week, working to complete a Level 3 Business Administrator apprenticeship standard.Training Outcome:Potential progression into full-time employment on successful completion of the apprenticeship.Employer Description:For close to 40 years, SS&C has developed the technology and services to power our clients' success. With industry-specific solutions from the alternatives space to healthcare to wealth management, SS&C is leading the way toward the future.Working Hours :Monday to Friday - hours to be confirmedSkills: Communication skills,Attention to detail,Administrative skills,Team working ....Read more...
Business Administrator Apprentice
Key Roles & Responsibilities: To provide a range of clerical duties including photocopying, sending emails, filing, message-taking, sorting and distributing post etc. To respond to routine correspondence and enquiries from students, parents, staff, suppliers etc. To deal with all customer contact effectively, and courteously, in line with the Academy’s policies and procedures. To familiarise with manual and computerised systems, including inputting data, keeping records, statistics, confidentiality and general filing systems as directed. To contribute to setting up office procedures. To study towards and complete the NVQ level 2 in Business Administration. Any other appropriate duties under the direction of the line manager for the placement, applicable to the grade and qualifications of the post. Other: To work within academy policies and procedures. To contribute to the provision of an effective environment for learning. To support the promotion of positive relationships with parents and outside agencies. To care for their own and other people’s health and safety. To be aware of the confidential nature of issues. To contribute to the overall ethos, work & aims of the Academy. Actively participating in performance management. Identify personal training needs and other learning activities as required. Develop an understanding of polices & procedures, complying with their contents and raising concerns in a timely manner. To recognise own strengths, areas of expertise and use these to advise and support others. The post holder may be required to undertake other duties that are commensurate to the post holder’s abilities, position & grade. The duties listed above are examples of duties at this level and other duties of a similar level/nature may be undertaken by individuals and are not excluded simply because they are not itemised. The above is a summary of the main duties and responsibilities of the post. The tasks involved within each responsibility area have not been detailed. The Academy will endeavour to make any necessary reasonable adjustments to the job and the working environment to enable access to employment opportunities for disabled job applicants or continued employment for any employee who develops a disabling condition. This job description is current at the date shown, but, in consultation with you, may be changed by the Principal to reflect or anticipate changes in the job commensurate with the grade and job title.Training Outcome:It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.Employer Description:At The Morley Academy we are privileged to work and learn in what is not only an Outstanding and World Class school but one which is also the founding academy of The GORSE Academies Trust. We achieve this through providing all students, but particularly those who have the most challenging and complex backgrounds, with a rigorous and academic education which challenges them, not only academically, but also in terms of their place in society. We believe that this will prepare them for life not only in Britain, but across the world. If you would like to know more about our academy, please visit our website at https://www.morley.leeds.sch.uk/about-us/Working Hours :Monday to Thursday 8:30am–4:30pm, Friday 8:30am–4:00pm, with a 30-minute unpaid lunch break each day. This would be on a term-time only (TTO) basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental ....Read more...
Ward Deputy Manager
An amazing new job opportunity has arisen for a committed Deputy Ward Manager to work in an exceptional mental health hospital based in the Dewsbury, West Yorkshire area. You will be working for one of UK’s leading health care providers This hospital provides a specialist inpatient service for adults and older age males with severe and enduring mental health conditions, who may also have an undiagnosed memory related illness. Our client also provides a specialist neuro-cognitive and dementia care service for males presenting with very agitated or aggressive behaviour **To be considered for this position you must be qualified as a Registered Mental Health Nurse (RMN) with a current active NMC Pin** As the Deputy Ward Manager your key responsibilities include: Assisting the Ward Manager in providing day to day management and supervision of the ward Assisting the Ward manager in providing management and supervision of a team of registered and unregistered staff Implementing best practice across the ward Support changes within the service Responsible for the clinical direction of the service Support the delivery of personalised care and contribute to service improvement The following skills and experience would be preferred and beneficial for the role: Experienced in delivering and receiving supervision Ability to access and prioritise clinical situations Excellent written and verbal communication skills Team player The post holder must be experienced in delivering and receiving supervision Excellent leadership skills with the ability to be able to assess and prioritise clinical situations The management of effective communication between medical and nursing staff both verbal and written is a key element of this role The successful Deputy Ward Manager will receive an excellent salary of £39,847 per annum. This exciting position is a permanent full time role working 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits: Many benefits in line with the NHS Working with a dedicated multidisciplinary team Free on-site parking Enhanced maternity pay Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops/tablets/smartphones) and private healthcare Access to development opportunities including: Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel Leadership & management development Support with your Revalidation NMC Payment in full Long service award Reference ID: 6707 To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Deputy Ward Manager
An amazing new job opportunity has arisen for a committed Deputy Ward Manager to work in an exceptional mental health hospital based in the Dewsbury, West Yorkshire area. You will be working for one of UK’s leading health care providers This hospital provides a specialist inpatient service for adults and older age males with severe and enduring mental health conditions, who may also have an undiagnosed memory related illness. Our client also provides a specialist neuro-cognitive and dementia care service for males presenting with very agitated or aggressive behaviour **To be considered for this position you must be qualified as a Registered Mental Health Nurse (RMN) with a current active NMC Pin** As the Deputy Ward Manager your key responsibilities include: Assisting the Ward Manager in providing day to day management and supervision of the ward Assisting the Ward manager in providing management and supervision of a team of registered and unregistered staff Implementing best practice across the ward Support changes within the service Responsible for the clinical direction of the service Support the delivery of personalised care and contribute to service improvement The following skills and experience would be preferred and beneficial for the role: Experienced in delivering and receiving supervision Ability to access and prioritise clinical situations Excellent written and verbal communication skills Team player The post holder must be experienced in delivering and receiving supervision Excellent leadership skills with the ability to be able to assess and prioritise clinical situations The management of effective communication between medical and nursing staff both verbal and written is a key element of this role The successful Deputy Ward Manager will receive an excellent salary of £39,847 per annum. This exciting position is a permanent full time role working 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits: Many benefits in line with the NHS Working with a dedicated multidisciplinary team Free on-site parking Enhanced maternity pay Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops/tablets/smartphones) and private healthcare Access to development opportunities including: Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel Leadership & management development Support with your Revalidation NMC Payment in full Long service award Reference ID: 6707 To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Consultant Psychiatrist
Applications are invited from suitably qualified Consultant Psychiatrists for a full time NHS post in a working age adults inpatient Unit based in Chertsey, Surrey.This employer is one of the top 10 Mental Health Employers in the country, serving a population accross SurreyThe key benefits of working for this NHS Trust include; GMC SponsorshipRelocation allowance: up to £8000 *subject to policy requirementsSponsorship for international candidates: up to £3199Recruitment premia £25,000 *subject to policy requirementsNHS Pension: employers contribution 23.7% from day oneSubsidised nursery placesCar Scheme: tax saving up to £6,000Discounted Nuffield Gym Membership You will be working in an organisation that fosters an inclusive culture, where we will treat each other with compassion and kindness. You will be able to grow your career here and we have dedicated pathways to enable you to do this. We will support your personal and professional growth through our extensive training opportunities.You will deliver consultant psychiatric input to inpatients admitted to the ward per the agreed Acute Service Operational Policy. In addition, the post holder will provide clinical leadership and be actively involved in service improvement activities.You will be expected to work effectively with colleagues from other professional disciplines and deliver services consistent with the Trust policy for the Care Programme Approach. You would also expected to liaise effectively with the other general and specialist teams operating in Surrey to ensure effective handover of care when patients transfer between teams as part of the patient pathway.Person Requirements:Fully registered with the GMC with a licence to practise at the time of appointment.Included on the GMC Specialist Register OR within six monthsApproval under Section 12 of the Mental Health Act(or within 6 to 12 months of the time of interview/assessment) or equivalentExperience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include: Flexible workingEnhanced rates of pay for unsociable hoursBlue light card and NHS discountFree parkingCycle to work schemeJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals. ....Read more...
Community Support Advocate
Community Support Advocate Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD Hours: 20 per week (subject to Four Day Week scheme after probation) Contract: Permanent (subject to funding) Salary: £13,988 (FTE £25,878) Leave: 23 days p.a. (pro rata) + bank holidays Application Deadline: Friday 28th November Start Date: ASAP Reports to: Assistant Support ManagerThere are two positions available for this role.About the Role As a Community Support Advocate within the Future Support service, you’ll provide practical, person-centred support to local residents in Norwich. You’ll assess needs, agree support plans, and deliver compassionate, outcome-focused guidance across welfare, housing, health, employment, finance, and wellbeing. The role is based at the Baseline Centre, with a mix of office, community, and home working.Key Responsibilities Provide advice and support to clients across welfare, housing, health, finance, and wellbeingSpecialise in welfare rights and benefits advice, including complex casesDevelop and deliver tailored, outcome-focused support plans promoting independenceWork closely with colleagues, volunteers, and partner agencies to meet community needsMaintain accurate case notes, risk assessments, and client dataDeliver group sessions, outreach, and home visits where neededEnsure safeguarding, data protection, and health & safety complianceSupport service improvement by identifying client needs and feedback About You You’re experienced in providing advice and support, ideally in welfare rights and benefits. You understand the barriers faced by people on low incomes and can help them overcome challenges through effective support planning. You’re empathetic, resilient, and confident applying appropriate challenge when needed. You can build trust quickly, work collaboratively within a team, and independently when required.About Future Projects We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.Additional Information No line management responsibilitiesDBS check and right to work in the UK requiredEvening/weekend work may be required occasionallyInduction and safeguarding training providedWe are a Living Wage, Disability Confident, and Equal Opportunities employerFour Day Working Week ....Read more...
Childcare Apprenticeship - Smallwood, Sandbach
Are you looking to kick start your career into early years? - You could be set to gain a qualification with us in as little as 12-months, we have a fantastic management team to support you through your modules as well as in house training from our highly experienced and skilled management team. This Role Will Include: Assisting with the full care of children i.e. ensuring that their physical needs (food & personnel hygiene are met Assisting with safe, creative, appropriate play opportunities, preparing activities through/within a stimulating environment. To be aware of responsibilities in respect of promoting and safeguarding the welfare of children, and work alongside others to ensure that this is achieved Assisting with the provision of healthy/nutritional snacks and meals Assisting with daily record keeping Observation & assessment of key children once delegated Administering First Aid, as appropriate Attend/undertake training, as appropriate Carry out responsibilities and activities within an equal opportunities' framework Work within the settings Policies & Procedures To be coherent with EYFS and work with Supervisors, Management and others to ensure fully adhered to Any other duties as may be reasonably expected of the post holder Benefits Include: On- site parking Increasing holiday allowance for accrued service Employee Assistance Programme Staff Childcare Discount IND01Training:It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact. This involves regular catchups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study. This will give you every chance to achieve the highest grade possible! On completion of this 18-month apprenticeship you will have gained; Early Years Practitioner Level 2.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Since July 2004, Apples and Pears Private Day Nursery have been dedicated to providing outstanding childcare to children living in Cheshire East, including those of Sandbach, Alsager and Congleton. Set alongside an idyllic Cheshire working farm in Smallwood and only 2 miles away from Junction 17 of the M6 (Sandbach/Congleton), we pride ourselves in providing children with a unique nursery experience. Our nursery provides a safe and secure environment with the addition of animals, meadows, and fresh country air. Here at Apples and Pears, we understand the important balance between the health, happiness and education of your child’s early years. Our enthusiastic team are passionate about providing a fun and engaging environment in which your child will thrive.Working Hours :Monday - Friday (shift range between hours of 07:30 and 18:30).Skills: Creative,Patience,Communication skills ....Read more...
Dual Registered Manager
Dual Registered Manager – Children’s Residential HomesLocation: Worthing, West Sussex Contract: Full-Time, Permanent (40 hours per week) Salary: £50,000 rising to £55,000–£60,000 for dual home management Additional Pay: £50 per night sleep-ins & performance-related bonusesAbout the RoleWe’re looking for a passionate, experienced and inspiring Dual Registered Manager to lead two Children’s Residential Homes in the Worthing area. This is an exciting opportunity to take charge of an established 2-bed EBD home while registering and shaping a brand-new 4-bed home currently in development.If you’re an ambitious leader who thrives on building strong teams, improving outcomes for children, and achieving high standards with Ofsted, this role will give you the platform to make a genuine impact — while advancing your own career in a supportive environment.What We Offer Competitive salary up to £60,000 (experience dependent)Performance-related bonusSleep-in allowance of £50 per nightGenerous annual leaveCompany pension Professional training & therapeutic developmentComprehensive induction programmeFree DBS registrationOn-site parkingPositive, open-minded management support Key ResponsibilitiesYou’ll have full responsibility for the leadership, quality, and compliance of both homes. This includes: Managing day-to-day operations, staff supervision, and care planningDriving high standards to achieve ‘Good’ or ‘Outstanding’ Ofsted ratingsEnsuring safeguarding and regulatory compliance (Children’s Homes Regulations & Quality Standards 2015)Recruiting, coaching, and developing staff to deliver outstanding careBuilding strong relationships with professionals, families, and the wider communityOverseeing budgets, resources, and the health & safety of the homesTaking part in shared on-call duties About YouWe’re seeking an experienced, dynamic manager who shares our commitment to transforming the lives of children and young people. You’ll be: Qualified with at least Level 5 Diploma in Leadership for Health & Social Care and Children & Young People (or equivalent)Experienced: minimum of 2 years in a residential setting within the last 5 years, including at least 2 years at Registered Manager levelKnowledgeable of Children’s Home Regulations, safeguarding, care planning, and multi-agency workingSkilled leader with proven ability to inspire and manage teams, monitor performance, and deliver excellent outcomesResilient and organised, able to manage complex situations and drive positive changeHolder of a full UK driving licence with at least 2 years’ experience Working Hours Typically Monday–Friday 9am–5pmShared on-call responsibilities Make a DifferenceThis is more than a job – it’s a chance to shape a new home, lead a dedicated team, and transform the lives of children and young people. If you’re ready to bring your passion, expertise and vision to this rewarding role, we’d love to hear from you. ....Read more...
Dual Registered Manager
Dual Registered Manager – Children’s Residential HomesLocation: Worthing, West Sussex Contract: Full-Time, Permanent (40 hours per week) Salary: £50,000 rising to £55,000–£60,000 for dual home management Additional Pay: £50 per night sleep-ins & performance-related bonusesAbout the RoleWe’re looking for a passionate, experienced and inspiring Dual Registered Manager to lead two Children’s Residential Homes in the Worthing area. This is an exciting opportunity to take charge of an established 2-bed EBD home while registering and shaping a brand-new 4-bed home currently in development.If you’re an ambitious leader who thrives on building strong teams, improving outcomes for children, and achieving high standards with Ofsted, this role will give you the platform to make a genuine impact — while advancing your own career in a supportive environment.What We Offer Competitive salary up to £60,000 (experience dependent)Performance-related bonusSleep-in allowance of £50 per nightGenerous annual leaveCompany pension Professional training & therapeutic developmentComprehensive induction programmeFree DBS registrationOn-site parkingPositive, open-minded management support Key ResponsibilitiesYou’ll have full responsibility for the leadership, quality, and compliance of both homes. This includes: Managing day-to-day operations, staff supervision, and care planningDriving high standards to achieve ‘Good’ or ‘Outstanding’ Ofsted ratingsEnsuring safeguarding and regulatory compliance (Children’s Homes Regulations & Quality Standards 2015)Recruiting, coaching, and developing staff to deliver outstanding careBuilding strong relationships with professionals, families, and the wider communityOverseeing budgets, resources, and the health & safety of the homesTaking part in shared on-call duties About YouWe’re seeking an experienced, dynamic manager who shares our commitment to transforming the lives of children and young people. You’ll be: Qualified with at least Level 5 Diploma in Leadership for Health & Social Care and Children & Young People (or equivalent)Experienced: minimum of 2 years in a residential setting within the last 5 years, including at least 2 years at Registered Manager levelKnowledgeable of Children’s Home Regulations, safeguarding, care planning, and multi-agency workingSkilled leader with proven ability to inspire and manage teams, monitor performance, and deliver excellent outcomesResilient and organised, able to manage complex situations and drive positive changeHolder of a full UK driving licence with at least 2 years’ experience Working Hours Typically Monday–Friday 9am–5pmShared on-call responsibilities Make a DifferenceThis is more than a job – it’s a chance to shape a new home, lead a dedicated team, and transform the lives of children and young people. If you’re ready to bring your passion, expertise and vision to this rewarding role, we’d love to hear from you. ....Read more...
Performance and Data Officer
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: BCWA’s Corporate Services team deals with BCWA’s central functions, including development, governance, accountability, reporting, finance and funding. This essential work supports all of our frontline services. Job Role Job Title: Performance and data officerPosition available: 1 full-time position (37.5 hours), based across the Black CountrySalary: £26,801.8632 – £32,033.48 dependent on experience/qualificationsClosing date: 25 November 2025All interviews will be held via Microsoft Teams Is this you? This is a varied and rewarding role suited to someone who is: organised and detail-orientated; enjoys working with data, has excellent data analysis and written communication skills; and is curious about how information can drive change. The Role: As Performance and Data Officer, you’ll play a key role in helping BCWA understand and communicate the impact of our work. You will work across departments to collect, analyse, and present data that informs decision-making, supports funding bids, and tells the story of our services. You will use tools like Halo (our case management system), Power BI, Excel, Donorfy (fundraising CRM), and Microsoft Forms to build dashboards, generate reports, and support service improvement. You’ll also help shape how we collect and use data, working closely with frontline teams, managers, and external stakeholders. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Performance and Data Officer
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: BCWA’s Corporate Services team deals with BCWA’s central functions, including development, governance, accountability, reporting, finance and funding. This essential work supports all of our frontline services. Job Role Job Title: Performance and data officerPosition available: 1 full-time position (37.5 hours), based across the Black CountrySalary: £26,801.8632 – £32,033.48 dependent on experience/qualificationsClosing date: 25 November 2025All interviews will be held via Microsoft Teams Is this you? This is a varied and rewarding role suited to someone who is: organised and detail-orientated; enjoys working with data, has excellent data analysis and written communication skills; and is curious about how information can drive change. The Role: As Performance and Data Officer, you’ll play a key role in helping BCWA understand and communicate the impact of our work. You will work across departments to collect, analyse, and present data that informs decision-making, supports funding bids, and tells the story of our services. You will use tools like Halo (our case management system), Power BI, Excel, Donorfy (fundraising CRM), and Microsoft Forms to build dashboards, generate reports, and support service improvement. You’ll also help shape how we collect and use data, working closely with frontline teams, managers, and external stakeholders. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Apprentice Receptionist / Administrator – Paediatric Day Unit
Key duties and responsibilities: During the apprenticeship contract the post-holder will be provided with training and development to achieve the duties below: To deliver and maintain a professional administration / clerical / data and reception service to patients, relatives, colleagues and Trust staff Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively Welcome and treat everyone (patients, relatives, colleagues and Trust staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance Use decision making skills to prioritise your workload using standard operating manuals and processes Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times Responsible for collating and ensuring patient pathways are monitored correctly and accurately Ensure working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery and transformation Tasks Include: Welcoming children and their families on arrival at the clinic, and check and update patient details as required and in line with Medical Records Policy and Trust guidelines Dealing with all telephone enquiries internal and external in a calm, professional, courteous and timely manner redirecting calls as appropriate Registering referrals and updating information into EPIC Assisting in the management of bookings and using own judgement as to when to escalate Monitor, track and validate patient pathways accurately using all hospitals systems notes and communications with consultants Participate in staff meetings and training initiatives, being responsible for own personal development Follow a general schedule of work to meet daily deadlines Input information on Trust systems (i.e. EPIC, eRS) Carry out other administrative duties as required Training: Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification You will study a Customer Service Practitioner Level 2 qualification over 18-months You will receive a minimum of 6 hours per week during your work time completing ‘Off the Job’ (OTJ) training. This time will be allocated to you to complete either in work, or you may study from home (at manager’s discretion) Additional training will be given in the workplace Training Outcome:Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment. You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.Employer Description:Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.Working Hours :Monday to Friday, normal office hours, times to be discussed and agreed (i.e. 8am to 4pm/8.30am to 4.30pm/9am to 5pm)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Enthusiasm,Positive work ethic,Keen to learn,Motivated,Flexible,Understand confidentiality,Punctual ....Read more...
ASK MARC Manager
Male Abuse Referral Centre - Ask MARC Males over 16 years’ experience interpersonal violence and abuse too. Their experiences could include;• experiences of domestic abuse within current or former relationships• experiences of rape and sexual assault and violence• stalking and harassment • historical childhood abuse• sexual exploitation Many men will not tell anyone or feel that services will not listen or take them seriously. This service will listen, will support and will care. According to the Crime Survey for England and Wales (CSEW) year ending March 2020: • An estimated 3.6% of men (757,000) experienced domestic abuse• Adults who were separated or divorced were more likely to experience domestic abuse The team: Ask MARC (Male Abuse Referral Centre) has been established for 5 years, offering clear referral pathway and dedicated specialist support to male victims of interpersonal abuse living in the Black Country; this includes intimate partner and familial abuse, current, historic and childhood sexual violence, stalking, honour-based abuse and forced marriage. The service will raise awareness of the dynamics of abuse against men and respond to identified barriers that stop men from getting help. Ask MARC will work in partnership with key agencies to assess risk and provide tailored support plans for clients. We hope to expand this service over the next few years to cover the West Midlands tendering and contracts permitting. Job Role Job Title: ASK MARC Manager Position available: 1 full-time position (37.5 hours), available to male and female applicantsLocation: West Bromwich base but will cover the Black Country areaSalary: £34,946 - £39,863 (dependent on qualifications and experience)Closing date: 28 November 2025 Is this you? This is an exciting opportunity for a skilled manager with experience of supporting vulnerable people within a quality assessment framework who can lead a team of advocates and work with the executive team to further develop the service. We know that many men will not tell anyone or feel that services will not listen or take them seriously. We believe that all victims should get the help and support they need. We are looking for a creative, ambitious and flexible candidate who can lead with the promotion and growth of this exciting and dynamic new service. The Role: You will be responsible for ensuring that the service is promoted and delivered to a high standard in accordance with Lime Culture and Respect standards, offering evidence-based interventions. The service works within safeguarding processes including Multi-Agency Risk Assessment Conferences (MARAC), Domestic Abuse Related Death reviews, Serious Case reviews and other frameworks. This service is a part of Black Country Women’s Aid. This position is funded by BCWA, the Office of the Police Crime Commissioner and the Ministry of Justice If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
ASK MARC Manager
Male Abuse Referral Centre - Ask MARC Males over 16 years’ experience interpersonal violence and abuse too. Their experiences could include;• experiences of domestic abuse within current or former relationships• experiences of rape and sexual assault and violence• stalking and harassment • historical childhood abuse• sexual exploitation Many men will not tell anyone or feel that services will not listen or take them seriously. This service will listen, will support and will care. According to the Crime Survey for England and Wales (CSEW) year ending March 2020: • An estimated 3.6% of men (757,000) experienced domestic abuse• Adults who were separated or divorced were more likely to experience domestic abuse The team: Ask MARC (Male Abuse Referral Centre) has been established for 5 years, offering clear referral pathway and dedicated specialist support to male victims of interpersonal abuse living in the Black Country; this includes intimate partner and familial abuse, current, historic and childhood sexual violence, stalking, honour-based abuse and forced marriage. The service will raise awareness of the dynamics of abuse against men and respond to identified barriers that stop men from getting help. Ask MARC will work in partnership with key agencies to assess risk and provide tailored support plans for clients. We hope to expand this service over the next few years to cover the West Midlands tendering and contracts permitting. Job Role Job Title: ASK MARC Manager Position available: 1 full-time position (37.5 hours), available to male and female applicantsLocation: West Bromwich base but will cover the Black Country areaSalary: £34,946 - £39,863 (dependent on qualifications and experience)Closing date: 28 November 2025 Is this you? This is an exciting opportunity for a skilled manager with experience of supporting vulnerable people within a quality assessment framework who can lead a team of advocates and work with the executive team to further develop the service. We know that many men will not tell anyone or feel that services will not listen or take them seriously. We believe that all victims should get the help and support they need. We are looking for a creative, ambitious and flexible candidate who can lead with the promotion and growth of this exciting and dynamic new service. The Role: You will be responsible for ensuring that the service is promoted and delivered to a high standard in accordance with Lime Culture and Respect standards, offering evidence-based interventions. The service works within safeguarding processes including Multi-Agency Risk Assessment Conferences (MARAC), Domestic Abuse Related Death reviews, Serious Case reviews and other frameworks. This service is a part of Black Country Women’s Aid. This position is funded by BCWA, the Office of the Police Crime Commissioner and the Ministry of Justice If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Compliance Manager (Fire Lead)
Purpose of job: To orchestrate, administer and manage a program of Fire compliance that complies fully with the requirements of The Regulatory Reform (Fire Safety) Order 2005, and to ensure that WCC Corporate and Maintained School premises are sustained in a safe condition that negates or minimises risk in so far as is reasonably practicable for the Council as principal duty holder To act as the qualified, competent person and principal point of contact on all matters of Fire compliance across the WCC Corporate and Maintained School portfolio To monitor, report, advise and support schools staff in their delivery of other non-Fire statutory compliances across those premises in the Maintained School Portfolio for which you are responsible To ensure a plan of ongoing Fire risk assessments and Fire risk assessment reviews are carried out at the recommended intervals, that any remedial actions arising are addressed in a risk based and timely manner, and that appropriate records are maintained To co-ordinate Fire compliance and construction activity to ensure that the requirements of the Councils Fire policy and management are observed To measure service providers performance against associated KPIs and other performance related targets and requirements, and to address any under-performance accordingly To undertake the role of Responsible Person Fire as per the requirements of the WCC Fire policy To prepare detailed financial and performance related bids, reports and schedules of work and to present or convey these to senior managers, heads of department, directors, contractors and stakeholders To provide specialist support and training to WCC staff engaged in the management of Fire Main Activities & Responsibilities: Manage, monitor and review the implementation of the WCC Fire Policy/Strategy, Service Procedures and Risk Assessment control measures Maintain an up-to-date schedule of Fire risk affected premises for both Corporate and Maintained Schools, and ensure that a comprehensive database of current asset data and risk information is maintained Manage the timely delivery and quality assure at Corporate and Maintained School premises, all Fire task, including but not limited to, new Fire risk assessments where necessary, Fire risk assessment reviews, Fire door inspections and weekly Fire checks At Corporate premises, manage and program the risk based and timely delivery of all physical remedial works and management actions arising from Fire risk assessment At Maintained School premises inform, monitor and review the risk based and timely delivery of all physical remedial works and management actions arising from Fire risk assessment At all premises manage and investigate any incidents of Fire outbreak, liaising with stakeholders, management and external agencies as required For all properties maintain detailed, accurate and up to date records of risk assessments and the discharging of actions arising, so as to be able to produce real time management reports and position statements Manage and monitor supply chain performance so as to ensure that all relevant KPIs and any other associated performance related targets are maintained or exceeded and to personally address any shortfalls Ensure that all staff engaged in the management of Fire hold relevant and up to date qualifications or training Across the portfolio, actively assist in the development and delivery of in-house training as and where required At Maintained School premises only, in regard to other non-Fire statutory compliance, maintain an up-to-date schedule of each Maintained Schools’ general compliance requirements and delivery against program, and ensure that a comprehensive database of current asset data and risk information is maintained At Maintained School premises only, support, advise, assist and liaise as required with those staff responsible for discharging the duty to manage both Fire and non-Fire statutory compliance For Maintained School premises in breach of either Fire of general statutory compliance delivery, operate a 3 strike warning system before assuming control of delivery via the WCC FM contract To identify, appoint and control input from third party suppliers in accordance with departmental objectives To prepare contract briefs and associated contract documentation, including regular progress reports to Key Stakeholders including contract performance, spend to budget and KPIs To be responsible for developing and implementing Communication, Procurement, Planning and Finance Plans / KPIs and strategies for each contract (where appropriate) Generic Accountabilities: To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training To undertake other such duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job To undertake health and safety duties commensurate with the job and/or as detailed in the Directorate’s Health and Safety Policy The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Council’s Equality and Diversity Policy This post meets Regulated Activity (as defined by the Safeguarding Vulnerable Groups Act 2006 as amended by the Protection of Freedoms Act 2012) and is subject to an enhanced Criminal Records Check (Via the Disclosure Barring Service, DBS) and the relevant children and/ adults barred list(s) checks. *Delete if not applicable ....Read more...