As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and FM related issues, whilst completing your vocational qualification.
The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care.
You should have confidence interacting with users of various technical skill levels, remaining calm and courteous whilst working to resolve challenging incidents
The post holder will work closely with colleagues in King’s as well as other key stakeholders and will use the Service Management toolkit to record Work Orders, Incidents and Service Requests
Some travel may be required for meetings and training, predominately between Quintrell Downs and university campuses in London
Training:Apprenticeship Standard: Level 3 Digital Support Technician.You will be required to attend St Austell College a day a week as part of your apprenticeship training. You will receive on and off-the-job training and support from an assessor and an apprenticeship advisor.Training Outcome:
After completing the apprenticeship, there may be the option to remain with the employer for the right candidate.
Employer Description:King’s Service Centre was set up as a home to innovative and forward thinking service team supporting the services of King’s College London
Our Service Centre brings highly skilled career opportunities to Cornwall, through recruiting locally, through investing in staff training and development, and through Graduate and Apprenticeship opportunities.
King’s Service Centre provides first-line IT support to the 50,000 strong King’s College London community of students, academics, researchers and professional staff – 24 hours a day, 7 days a week, 365 days a year. It is also home to King’s Estates & Facilities, Residencies, NMES and HR Service Desks, King’s Online, IT third line technical support teams and Business Operations.Working Hours :Working days to be confirmed, shifts are on a rota basis:
7.00am - 3:30pm
8.00am - 4:30pm
9.00am - 5:30pm
1.00pm - 9:30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Passion for IT/FM support,Strong interpersonal skills,Technical qualification,Ability adapt quickly,Understand new technologies,Methodical approach to work,Time management skills....Read more...
Management of the fire safety log/ register and ensuring this is kept up-to-date. Ensure all fire equipment, emergency lighting, fire doors, fire bell and alarm system are tested regularly.
To maintain the security of the school premises ensuring that alarms, CCTV cameras, are properly maintained and security gates regularly inspected, and any remedial works carried out immediately.
Carrying out procedures in the event of fire, flood, breaking and entering accident or major damage.
Liaison with the Security Officer, Safety Officer, Police and Fire Brigade on all aspect of security, fire safety and taking all appropriate action in the case of break in, theft or fire.
Take appropriate remedial action or report working practices or unsafe conditions that may contravene the Health and Safety at work Act and the Fire Precautions Regulations.
Carry out maintenance and repairs to the property, fixtures, fittings and furniture, minor improvements jobs and internal decorating, where such work is within the capabilities of a competent handyperson.
To arrange and supervise contracted staff. Directing workmen and contractors to the site of repair and maintenance work and ensuring all work is signed off only when inspection of work full contract specification has been achieved.
To act as one of the designated key holders ensuring access to keys is only given to authorised personnel and to maintain a register of keys and keys issued.
Regular water testing and management/ control of Legionella Bacteria and proper storage and use of any harmful or toxic chemicals/materials used in the school.
To ensure the safe and efficient operation of all mechanical, electrical and heating services in the school. Taking appropriate action to ensure and monitor proper and safe levels of lighting, heating and ventilation. As well as monitoring usage and promoting energy conservation in the school.
With the Headteacher, agree aims and objectives and ensure these are met within the time set
Support the management of school pets
As a keyholder, be responsible for unlocking and locking the school building and attending emergency call out as necessary.
To ensure the proper cleaning of the premises and site by the proper allocation and management of cleaning staff. The cleanliness and hygiene of the school is of paramount importance and as part of the management role as the ASPM you will be responsible for the day-to-day cleaning: slippery floors, floods, spillages, and bodily fluid (which are not on children or their clothing). The removal of graffiti, ensure that all play areas, paths, entrances and drives etc. are clean, free from litter and litter bins are emptied. Replenishment of Soap, toilet rolls, sanitary goods and towels. See that all water surfaces, drains and gutterings are free from debris. The cleaning of all light shades, fittings etc. Periodic cleaning of inside and of all external windows. Where applicable carrying out some cleaning work, generally using machinery, as allocated.
Engage in the school’s performance management system and ensure targets are set and met within the agreed timescale
To follow and log the school’s daily, weekly, monthly and annual checking systems
Taking responsibility for the delivery of stores, materials and other goods, signing for, storing and or moving them within the school as required.
Maintain plants and garden areas
Ensure the proper porterage of furniture and deliveries within the school and within reasonable capability.
Undertake other various responsibilities as directed by the Headteacher or other designated member of staff.
Training Outcome:Potential for permanent position based on performance.Employer Description:Our Local Authority maintained one-form primary school is a friendly, happy and successful place to be for children, staff and families. Our school values underpin all that we do and a strong team ethos ensures that we work effectively together to do the best for all our children. We believe that school should be a memorable experience!
We are looking for an Apprentice School Premises Manager to who will be responsible for the upkeep of the school premises which includes carrying out minor repairs and appropriate Health & Safety checks. You will be expected to liaise effectively with contractors and be willing to attend appropriate training courses. As a key holder the role will also include security of the school premises including all buildings and contents.Working Hours :Monday - FridaySkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills....Read more...
MAIN TASKS AND RESPONSIBILITIES OF THE POST:
Support and encourage students to move towards independent learning
Comprehend appropriate levels of learning resources to identify and help address weaknesses, consolidate strengths, and develop individualised expectations
Supporting individual students to overcome challenges, such as with reading, writing or confidence
Supporting students who have special educational needs and disabilities
Understand the need to accurately observe, record and report on student’s participation, conceptual understanding, and progress to improve practice and assessment for different groups of students
Embed effective behaviour management strategies using discipline appropriately and fairly in line with the school’s policy
Deliver interventions in accordance with the training given
Ensure regular communication with teachers to provide clarity and consistency of the role within lessons
Deliver/lead small group teaching within clearly defined/planned parameters using initiative, sensitivity and understanding
Build appropriate relationships with all stakeholders
Work closely with teachers to ensure own contribution aligns with the teaching
Use school computer systems, including management information systems
Use a range of strategies to enable students to access and engage in learning
Willingness to attend any educational visits, as and when necessary
RESOURCES:
Operate office equipment e.g. photocopiers and computers appropriately
RESPONSIBILITIES:
Be aware of and comply with School policies and procedures
Be aware of and support differences and ensure equal opportunities for all
Contribute to the overall ethos/work/aims of the school
Appreciate and support the role of other professionals and stakeholders
Attend and participate in relevant meetings and training, as required
Participate in training and other learning activities and performance development as required e.g. CPD
Confidentiality
Understand the importance of sharing relevant information, in a timely manner with the designated Safeguarding lead
The post holder may be required to undertake additional duties as could be reasonably required and as directed by your line manager
Training:
Level 3 Teaching Assistant qualification at Stockton Riverside College
Functional Skills in maths and English, if required
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship if available at that time.Employer Description:Acklam Grange is an Academy and inclusive school in Middlesbrough with a focus on learning for all the family. A big school with a big heart, our priority is our students’ achievement, empowering every child to exceed expectations and be the best that they can be. We have aspirational aims for academic excellence for our students, creating choices for them in their future career paths. We aim to develop balanced young people who share our school values.
AGS Pride encapsulates our school values and drives our students to succeed in every aspect of their lives. These are the five key characteristics that interweave through our curriculum and extra-curricular provision, forming the basis for everything we do at our school.
Every child benefits from an individual learning experience in a family focussed learning community that recognises their specific needs through curriculum choice and tailored support.
High quality facilities offer an exceptional environment where learning is fun, accessible and relevant, preparing students for further and higher education and the world of work.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Numeracy & Literacy skills,Microsoft Office knowledge,Able to relate to children,Time management,Confidentiality,Highly motivated....Read more...
