Customer Service Administrator Salary: £12.77 per hour plus 25 days annual holiday entitlementHours - Full- Time Monday to Friday 8am to 5pmBased at Sheffield S9 1DTJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities:
Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills and Qualifications
Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker
ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Deal with routine and increasingly complex reception/visitor matters
Contribute to the planning, development and organisation of support services systems/procedures/policies
Organise academy trips/events etc.
Maintain manual and computerised record/information systems
Support with analysing and evaluating data/information and produce reports/information/data as required
Undertake typing, word-processing and complex IT based tasks
Provide personal, administrative and organisational support to other staff
Provide administrative and organisational support to the Local Academy Board
Undertake administration of complex procedures
Complete and submit complex forms, returns etc. including those to outside agencies e.g. DfE
Operate relevant equipment/complex ICT packages
Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required
Provide advice and guidance to staff, pupils and others
Undertake research and obtain information to inform decisions
Assist with procurement and sponsorship
Assist with marketing and promotion of the academy
Support administration of facilities including use of academy premises
Assist with planning, monitoring and evaluation of budget
Comply with and assist with the development of policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to appropriate person
Be aware of and support difference and ensure equal opportunities for all
Contribute to the overall ethos/work/aims of the academy
Establish constructive relationships and communicate with other agencies/professionals
Attend and participate in regular meetings
Participate in training and other learning activities and performance development as required
Recognise own strengths and areas of expertise and use these to advise and support others
Any other duties consistent with the grading of the post
This job description will be reviewed annually and may be subject to amendment or modification at any time after consultation with the post holder. It is not a comprehensive statement of procedures and tasks, but sets out the main expectations of the Academy in relation to the post holder’s professional responsibilities and duties
Elements of this job description and changes to it may be negotiated at the request of either the Headteacher or the incumbent of the post
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:Dormanstown Primary is committed to developing each child’s unique potential within an environment where all pupils can thrive and not only reach their best academically, but also develop a thirst for knowledge, a love of learning and be well prepared for their future lives. Our learning environment is integral in promoting key learning dispositions and values and fulfilling the ‘inspiration, aspiration, collaboration and celebration’ embodied in our school logo. Through the provision of a range of educational experiences, we aim to increase confidence, broaden horizons and increase pupils’ cultural capital. We define progress as the widening and deepening of key knowledge, skills and understanding, which together with the development of key values and learning dispositions leads to success both now and in the future. The provision at Dormanstown Primary ensures pupils have the essential knowledge, learning dispositions and key values to embrace the opportunities and challenges they encounter to go out into the world and make a difference to their own lives and that of others.
Our children have excellent learning behaviours, are eager to learn and are supported by a team of hard-working and dedicated staff. The children of Dormanstown Primary are happy learners, who work hard to reach the challenges set by their teachers.Working Hours :Monday to Thursday 8:00am - 4:00pm and 8:00am to 3:30pm on a Friday. They will be required to work Term Time only plus 3 weeks.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Initiative,Microsoft Office skills,Interpersonal Skills,Prioritise and time management,Professional manner,Flexible and Adaptable,Maintain Confidentiality....Read more...
Your duties will include:
Assist the County Lead Volunteer and County Chair with administrative support to ensure that key stakeholders receive a high-quality service.
Provide a central point of contact, service and information for all members of scouting, members of the public, local authorities, funders and other external agencies. This will include liaising with Scout Headquarters at Gilwell Park.
Review the email inboxes, handling and responding to the varied queries and requests that come in, in a timely manner.
Use Microsoft Office applications to prepare, write and send correspondence.
Use Xero finance applications to undertake bookkeeping transactions and produce financial reporting.
Maintain online systems to ensure that there is good governance of records for the county office.
Note-taking at Trustee Board meetings and District Lead Volunteer meetings as required.
Any other duties as requested by the County Lead Volunteer or County Chair.
Training Outcome:Potential position upon completion of the apprenticeship. Employer Description:We are Scouts and everyone is welcome – all genders, races and backgrounds. Scouting across the UK gives over 400,000 4 – 25-year-olds the skills they need for school, college, university, the job interview: the skills they need for life. At a time when communities sometimes feel divided, Scouts bring people together and here in Gloucestershire we are building stronger communities and contributing to a stronger society. All this is made possible by the generosity of our adult volunteers.Working Hours :Normally 4 mornings, not including Wednesdays. Initially, working the same hours as the current post-holder. There will be a 12-month handover period. There will be some evening meetings, but hours will be flexible around these.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Ensure that the facilities, such as catering, security, maintenance and reception run smoothly so schools can run effectively.
Secure the site and assist in site emergency and evacuation procedures
Set up rooms for events and support the co-ordination of the event, e.g. Open Evenings, Fun Days
Assist with the maintenance of external areas
Carry out minor repairs and maintenance around the workplace
Deal with enquiries from members of staff, contractors and members of the public
Direct and communicate with outside contractors and customers
Be aware of and comply with, the policies and procedures relating to child protection, equality and diversity, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Be responsible for maintaining records, information and data
Be a responsible key holder
Training:Training for your apprenticeship will take place in your workplace. Your tutor will visit you at your place of work to carry out learning reviews, observations, and provide support throughout your apprenticeship.Training Outcome:This role presents a unique opportunity to begin a career in facilities management as the successful candidate will receive comprehensive training throughout the apprenticeship and ongoing support from the school.Employer Description:North Chadderton school is a very special place. It has a long established reputation for providing an academically challenging and creative education. They thrive by being encouraged to not only develop their own talents and leadership skills, but to also learn the importance of contributing to the life of the school and wider community. Working Hours :Monday - Friday 8.00am - 4.00pm.Skills: Communication skills,Team working,Physical fitness....Read more...
As a member of the school's EYFS team, your main jobs and duties will consist of:
The duties of the post will include:
The post holder will help support a warm and welcoming environment within a childcare setting, where young children and their families can feel valued and obtain positive help and support
To assist with all aspects of organising activities and supervising children within the nursery and outdoor play environment
To help plan and provide stimulating learning experiences enabling young children to grow in confidence and independence
To Monitor and track children’s development and have responsibility for a small key group
Participate in staff meetings as and when required
To help provide cover for practitioners within the team as necessary working with all age ranges
Responsible for ensuring the learning environment is cleaned and tidied at the end of each session
Undertaking duties on a rota basis during mid-morning, lunchtime and mid-afternoon breaks
Adhere to policies and procedures in accordance with OFSTED, with regards to adequate record keeping
To support the development of strong partnerships with parents/carers and recognise the importance of involving parents/carers in all aspects of a child's work
To ensure that in line with safeguarding/child protection procedures, all concerns are reported to the appropriate person in a sensitive and confidential manner
It is your responsibility to carry out your duties in line with the school’s policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy, the Equality Standard and obligations under the Race Relations (Amendment) Act 2000.
The post holder must always carry out his/her responsibilities with due regard to the school's policy, organisation and arrangements for Health and Safety at Work.Training:
As well as working towards a Level 3 Early Years Educator Apprenticeship Standard, you will learn job-specific skills from experienced colleagues
In addition to a workplace mentor, you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team
Training will include paediatric first aid qualification
Training Outcome:
The post is offered on a fixed-term contract to cover the duration of the apprenticeship training
You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for
Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday, shifts to be confirmed by the employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Non judgemental,Patience,Motivational,Professional,Mature,Flexible,Willing to learn,Outgoing....Read more...
An amazing new job opportunity has arisen for a committed Deputy Ward Manager to work in an exceptional mental health hospital based in the Dewsbury, West Yorkshire area. You will be working for one of UK’s leading health care providers
This hospital provides a specialist inpatient service for adults and older age males with severe and enduring mental health conditions, who may also have an undiagnosed memory related illness. Our client also provides a specialist neuro-cognitive and dementia care service for males presenting with very agitated or aggressive behaviour
**To be considered for this position you must be qualified as a Registered Mental Health Nurse (RMN) with a current active NMC Pin**
As the Deputy Ward Manager your key responsibilities include:
Assisting the Ward Manager in providing day to day management and supervision of the ward
Assisting the Ward manager in providing management and supervision of a team of registered and unregistered staff
Implementing best practice across the ward
Support changes within the service
Responsible for the clinical direction of the service
Support the delivery of personalised care and contribute to service improvement
The following skills and experience would be preferred and beneficial for the role:
Experienced in delivering and receiving supervision
Ability to access and prioritise clinical situations
Excellent written and verbal communication skills
Team player
The post holder must be experienced in delivering and receiving supervision
Excellent leadership skills with the ability to be able to assess and prioritise clinical situations
The management of effective communication between medical and nursing staff both verbal and written is a key element of this role
The successful Deputy Ward Manager will receive an excellent salary of £39,847 per annum. This exciting position is a permanent full time role working 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
Many benefits in line with the NHS
Working with a dedicated multidisciplinary team
Free on-site parking
Enhanced maternity pay
Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops/tablets/smartphones) and private healthcare
Access to development opportunities including:
Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
Leadership & management development
Support with your Revalidation
NMC Payment in full
Long service award
Reference ID: 6707
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
An amazing new job opportunity has arisen for a committed Deputy Ward Manager to work in an exceptional mental health hospital based in the Dewsbury, West Yorkshire area. You will be working for one of UK’s leading health care providers
This hospital provides a specialist inpatient service for adults and older age males with severe and enduring mental health conditions, who may also have an undiagnosed memory related illness. Our client also provides a specialist neuro-cognitive and dementia care service for males presenting with very agitated or aggressive behaviour
**To be considered for this position you must be qualified as a Registered Mental Health Nurse (RMN) with a current active NMC Pin**
As the Deputy Ward Manager your key responsibilities include:
Assisting the Ward Manager in providing day to day management and supervision of the ward
Assisting the Ward manager in providing management and supervision of a team of registered and unregistered staff
Implementing best practice across the ward
Support changes within the service
Responsible for the clinical direction of the service
Support the delivery of personalised care and contribute to service improvement
The following skills and experience would be preferred and beneficial for the role:
Experienced in delivering and receiving supervision
Ability to access and prioritise clinical situations
Excellent written and verbal communication skills
Team player
The post holder must be experienced in delivering and receiving supervision
Excellent leadership skills with the ability to be able to assess and prioritise clinical situations
The management of effective communication between medical and nursing staff both verbal and written is a key element of this role
The successful Deputy Ward Manager will receive an excellent salary of £39,847 per annum. This exciting position is a permanent full time role working 40 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
Many benefits in line with the NHS
Working with a dedicated multidisciplinary team
Free on-site parking
Enhanced maternity pay
Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops/tablets/smartphones) and private healthcare
Access to development opportunities including:
Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
Leadership & management development
Support with your Revalidation
NMC Payment in full
Long service award
Reference ID: 6707
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
Room-Based Third-in-Charge -Near Billericay
Are you an experienced Room Leader ready to take the next step, or an established Third-in-Charge looking for a new challenge? We're looking for a passionate Early Years professional to join our leadership team at our high-quality nursery near Billericay.
This is a fantastic opportunity for someone who enjoys leading by example, supporting colleagues and delivering exceptional care and education. Experienced Room Leaders looking to progress into management are encouraged to apply.
The Role
As our Room-Based Third-in-Charge, you'll lead your own room while supporting the Nursery Manager and Deputy Manager with the day-to-day running of the nursery. You'll help maintain outstanding standards and take responsibility for the nursery when required.
Key Responsibilities
Lead and inspire your room team to deliver outstanding childcare and educationSupport the daily running of the nursery alongside the management teamAct as key holder, including opening and closing the nursery when requiredMaintain high standards of safeguarding, health & safety and complianceEnsure staff ratios, registers and daily routines run smoothlyCoach, mentor and support the development of your teamMonitor children's learning, observations and planning to ensure high-quality outcomesBuild strong partnerships with children, families and colleaguesSupport inspections, quality improvement and continuous developmentPromote the nursery and provide excellent customer service
Step into a leadership role in the absence of the Manager or Deputy Manager
What We're Looking For
Level 3 Early Years qualification or aboveExperience as a Room Leader or senior Early Years practitionerStrong knowledge of the EYFS, safeguarding and Ofsted requirementsExcellent leadership, communication and organisational skills
A positive, enthusiastic and child-centred approach
Benefits
Very competitive salaryUp to 100% staff childcare discountBupa Employee Assistance ProgrammeExtra annual leave after two years' service (up to five additional days)Less paperwork, giving you more time with the childrenState-of-the-art technology, including tablets and our Parent AppExcellent pay based on experience and qualificationsGenerous holiday entitlementOngoing training and genuine career progressionFree DBS and uniform....Read more...
Support the communications and marketing team with a wide range of general marketing tasks. ·Must also be willing to learn new marketing and communications skills. In return, we offer a range of valuable professional experience, training and experience, and an excellent foundation to working within the charity sector.
Liaise with supporters and the general public as required to capture stories and content for social media and news features -maintaining empathy, compassion and professionalism at all times
Design flyers and posters for promotional material
Support the administration and set up of fundraising events
Build positive working relationships across the team
Contribute to a positive working environment, including working collaboratively on charity-wide projects
Demonstrate the charity’s values and behaviours in all communications and interactions
Carry out other tasks that are within the scope, spirit and purpose of the role
Key relationships
The post-holder will initially report to the Head of Communications
You will also work closely with other members of the C&M team in particular the Marketing and Events Lead and Comms and Marketing Coordinator
Every day is different at Lingen Davies
You may be taking pictures of a cheque presentation
Talking to supporters to gather their story
Editing videos for social media
Drafting social media posts designing flyers and banners for events
Supporting events administration, working with our volunteers
Helping the team to get ready for a fundraising event, or joining in a whole team training day
Training Outcome:Career development opportunities will be discussed during the apprentices stay at Lingen Davies.Employer Description:Lingen Davies launched in 1979 to bring cancer care services closer to the people of Shropshire, Telford & Wrekin and Mid-Wales.
Lingen Davies Cancer Support supports people across our region who have been impacted by cancer. We do this by:
· Improving cancer prevention and early diagnosis
· Enhancing cancer treatment and services locally
Supporting people to live well, with and beyond cancer.Working Hours :Monday - Friday 08:30 - 16:30. Some flexibility will be required to support events from time to time. Lingen Davies operates a "time off in lieu" policy if additional hours are worked.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Role Summary:
The Business Administrator Apprentice plays a key supporting role across administration, enrolment, learner support and client engagement activities.
The role provides hands-on experience within a professional apprenticeship training environment, supporting learners, employers and internal teams.
Alongside day-to-day responsibilities, the post holder will complete the Level 3 Business Administrator Apprenticeship, developing practical skills and knowledge to support progression into a permanent administrative role.
Most work will be managed through clearly defined tasks, project plans and reporting schedules, with support available when priorities change.
Apprenticeship & Development:
Completion of the Level 3 Business Administrator Apprenticeship Standard
Dedicated off‑the‑job training time provided weekly
Ongoing support from a qualified tutor and internal team
Opportunity to gain real-world experience across multiple business functions
Key Responsibilities - without limitation, this role may include the following duties:
Administrative Coordination & Systems:
Use and update internal and external systems to ensure compliance
Support back-office coordination activities, including learner administration, pipeline tracking, and webinar or meeting scheduling
Assist with internal audits, quality assurance checks and general administrative processes
Maintain accurate data across systems and contribute to reporting where required
Learner & Employer Support:
Provide a professional and supportive service to learners and employers throughout their apprenticeship journey
Support the onboarding process, including documentation, eligibility checks and initial learner guidance (where required)
Respond to enquiries and support requests from learners, employers and tutors via phone, email and video conferencing
Maintain accurate learner and employer records in line with compliance requirements
Data, Reporting & Quality:
Support the creation of internal management reports and apprentice progress reports
Ensure data accuracy and consistency across systems
Contribute to maintaining audit‑ready documentation and records
Communication & Team Collaboration:
Communicate effectively with all internal teams
Participate in team meetings and contribute to continuous improvement activity
Support or contribute to meetings using Microsoft Teams or similar platforms
Client Engagement Administration (where required):
Support the Client Engagement team with administrative tasks, including lead tracking and onboarding activity
Maintain accurate employer and opportunity data within internal systems
Upload apprenticeship vacancies and respond to initial learner enquiries
Support events or promotional activities where appropriate
Training:
Level 3 Business Administrator Apprenticeship Standard
Training Outcome:Progression Opportunities:
Progression into permanent roles will be reviewed at approximately the 12‑month stage, subject to performance and business needs. Potential progression routes include:
Delivery Support Administrator
Enrolment & Onboarding Administrator
Client Engagement Administrator
Where a permanent role is not available, Ginger Nut Training will provide support with job searching and applications, interview preparation & career guidance and progression support.Employer Description:Ginger Nut Training is an independent training provider of apprenticeships and trains people at businesses across the country at companies like The Department for Education, The National Theatre, Amex, Amazon, Colchester Hospital, Essex County Council and more.
We welcome applications from neurodivergent candidates, including autistic people, those with ADHD, dyslexia, dyspraxia and other neurological differences. We can provide reasonable adjustments throughout the recruitment process, including interview questions in advance, additional processing time and alternative ways of demonstrating skills.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative....Read more...
Monitor any issues relating to cleaning equipment and product compliance (COSHH)
To act as a key holder, carrying out security procedures for the buildings and grounds, carry out the routine and non-routine opening of The Halifax Academy estate
Providing access, where possible, to the premises and classrooms in the event of snow or minor flooding or similar emergency situations
Undertake risk assessments where relevant with support of the Facilities, Services & Estates Manager
Carrying out first line repairs and maintenance
Ensuring that all areas within the site are free from litter and that all drains and gullies are free flowing and clean
Ensuring that all caretaking and cleaning equipment is in a safe and working condition and arranging for repair as appropriate
Carrying out routine procedures or checks on ancillary equipment, e.g. fire alarms / equipment, water checks
Carrying out Academy based procedures in the event of fire, flood, breaking and entering, accident or major damage
Regularly set up and remove furniture e.g. exams and daily assemblies
Distribute and relocate equipment and incoming goods and occasional collection of miscellaneous provisions away from academy premises
At all times to carry out the duties in accordance with Academy based policies and Health and Safety procedures, including risk assessment
To respect confidentiality using the Academy protocols for sharing information, e.g. child protection information
The postholder will be required to undertake any other professional duties as required
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
Working Hours :Monday - Friday 6.00am - 12.30pm (30 minute break) or Monday - Friday 11.30am - 6.00pm (30 minute break).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
At Change Grow Live Leamington Spa, as a Recovery Worker Apprentice, you will be working towards the Adult Care Level 2 apprenticeship, over the duration of 18 months, alongside your daily roles and responsibilities.
The post holder will work as an integral part of the multi-disciplinary team at the service named above to deliver high quality provision by:
- Supporting service users from point of entry into the service and through their treatment/recovery journey;- Providing screening, assessment, and recovery planning and onward referral;- Reducing drug and alcohol related harm to service users and the wider community;- Promoting carer, service user and community involvement;- Providing advocacy for access to partnership services;- Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination.
Your daily roles and responsibilities will include;
- Support the recovery team in engaging people who have substance misuse problems and providing them with advice, support and recovery focused interventions to support their recovery and primary health care needs.- Over time and with training, build therapeutic relationships and deliver a tailor-made package of care including: Recognised psycho-social interventions; 1to1 key work, POD and group work; Harm minimisation and brief interventions.- Participate in service user assessments and learn to develop individual recovery plans that clearly identify how achieving each goal will enable progression in addressing substance use and re/integrating into the community.- Work with the team on developing CGL’s links with local recovery groups / mutual aid groups.- Learn how other team members’ work, such as prescribing clinicians, nurses and psychologists.- Learn about the process of developing ‘recovery resources’ and accessing peer and mutual support groups so that you can support service users in developing their own recovery strategies.- To participate in the smooth running of the service, by contributing to tasks such as reception and administrative tasks as required.- Learn about harm minimisation, in particular blood borne viruses and overdose prevention, so that you can explain the strategies to other people.
Change Grow Live offer some fantastic benefits which include;
- Health Checks- Help paying for childcare- Cycle to work scheme- Food intolerance and allergy testing- Gym flex- Life insurance- Will Writing Service- Employee assistance programme
Please note that before employment can commence an enhanced DBS check will need to be carried out.Training Outcome:On going training and development.Employer Description:CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.Working Hours :37.5 hours a week - exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Patience....Read more...
Key Responsibilities
Oversee the day-to-day operation of the restaurant and bar
Manage budgets, stock control, and supplier relationships
Ensure compliance with licensing, food safety, health and safety, and hygiene regulations
Maintain high standards of customer service and promptly resolve guest queries or complaints
Work closely with the kitchen team to ensure efficient and seamless service delivery
Person Specification Essential:
Well-presented with a professional manner suited to a country house/manor hotel environment
Passion for food, drink, and delivering exceptional hospitality
Strong leadership, communication, and organisational skills
Ability to remain calm and efficient in a fast-paced environment
GCSE English (Grade A*-C/9-4 or Level 2 equivalent) EssentialGCSE Maths (Grade A*-C/9-4 or Level 2 equivalent) Essential
Desired qualifications
Proven experience working in a Restaurant/Bar ideally in a hotel
Personal Licence Holder
Level 3 Food Hygiene Certificate
Wine or beverage service qualification (e.g. WSET)
Experience using EPOS and restaurant reservation systems
Demonstrated experience managing food and beverage operations, including restaurant, bar, and event service
Relevant qualification in Hospitality Management, Business Management
Strong knowledge of food and beverage service standards
Excellent customer service skills
Training:As an apprentice, you will receive support through both workplace learning and formal apprenticeship training. This will typically include:
Study towards the Level 3 Hospitality Supervisor Apprenticeship Standard
Practical workplace training from experienced team members
Regular mentoring and progress reviews
Training Outcome:Successful completion of the apprenticeship could lead to permanent opportunities within the business.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
Working Hours :Monday, Tuesday, Friday, Saturday and Sunday. Shifts to be confirmed. Hours are between 12.00pm and 11.00pm (30 minute lunch break).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Passion for food....Read more...
As an Apprentice, you will work within the Data, Digital, Development and Systems Team. This is a learning and development role designed to give the post holder broad experience of data analysis within a local authority environment.
Working under the guidance of Data Scientists and other experienced colleagues, you will develop the knowledge, skills and behaviours required for the Level 4 Data Analyst Apprenticeship while contributing to real analytical work across the organisation.
You will: Support the provision of a data service by collecting, organising, analysing and interpreting data to help answer questions, identify trends and support evidence-based decision-making.
Develop skills in inspecting, cleansing, transforming and modelling data, ensuring work is accurate, well documented and completed with appropriate attention to detail.
Communicate data findings clearly to technical and non-technical colleagues, helping others understand what the data shows and how it can be used to inform service planning and improvement.
Assist with the production of reports, dashboards and documentation ensuring information is presented in a clear and accessible way.
Key tasks:
Process, prepare and manage data including data collection, cleansing, validation, storage, retrieval and documentation
Work with others to understand data requirements and support the development of appropriate analytical products
Extract data from a range of systems and datasets, then undertake analysis to identify trends, patterns, issues and opportunities for improvement
Use appropriate data analysis, reporting and visualisation tools, which may include Excel, Power BI, SQL or other relevant platforms, to support the creation of reports, dashboards and insight products
Apply critical thinking and objective analysis to help form conclusions that are evidence-based, balanced and able to withstand appropriate challenge
Design and support the production of routine and ad hoc reports, including clear presentational formats suitable for different audiences
Support the translation and sharing of outputs through clear communication, awareness raising and signposting to relevant information
Maintain accurate records of analysis, methods, assumptions and data sources to support transparency, quality assurance and future use
Work towards successful completion of the Level 4 Data Analyst Apprenticeship, including participation in required learning, portfolio development, off-the-job training and any other development required for the post
Adhere to local procedures, particularly those relating to information governance, data protection, data quality, security and responsible use of data
Training:
The training will be provided by Sunderland College
Training Outcome:
Technical specialist
Employer Description:Sunderland is a fantastic, forward-looking, ambitious city undergoing significant transformation and economic regeneration. From the seafront and the city centre, to building locations of national strategic significance, we are creating the very best conditions for our 280,000 residents who live here and those who come to the city to work.
We provide a huge variety of services across the city, currently employing approximately 2,500 people in many roles ranging from gardeners to building maintenance technicians, ICT experts to social workers and many more. At all levels we work together to achieve real change across the city.
Sunderland is one of the few cities in the UK to be situated on the coast, whilst benefitting from easy access to the countryside, a short drive from two international airports, direct rail access to London and less than a twenty-minute drive from Durham and Newcastle.
We have a growing cultural scene. Sunderland Empire theatre attracts high-profile West End productions, and the Fire Station is Sunderland’s premier live music and performance venue. The National Glass Centre, Sunderland Museum and Winter Gardens and Northern Gallery of Contemporary Art are all close to the city centre.
Sunderland is a great place to work. Wherever you’re coming from, you’ll discover a place – and people – that will make you feel at home.
Working Hours :Working pattern to be agreed with line manager (flexible working may be available).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Time management....Read more...
Principal Responsibilities:
Business Operations Support:
Povide tech support to the Head of Salesforce Delivery and wider tech team
Assist in ticket solving and ongoing Salesforce issues
Support the delivery of operational priorities projects in technology
Help track actions, risks, and deliverables to ensure effective follow-up and completion
Data, Reporting and Analysis
Support the preparation of reports, dashboards, and operational updates
Assist in gathering and maintaining data to support business decision-making
Ensure information is accurate, up to date, and presented clearly
Stakeholder and Communication Support:
Support communication between teams, ensuring information is shared clearly and efficiently
Making sure the tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution
Provide support in responding to internal and external queries where appropriate on the service desk Salesforce tickets
Administrative and Process Support:
Provide general administrative support including document management, record keeping, and coordination tasks
Support the development and improvement of internal processes and procedures
Assist with compliance-related activities and ensure accurate record keeping
Apprenticeship Responsibilities:
Complete all requirements of the Software Developer apprenticeship programme
Attend and actively participate in training sessions, workshops, and reviews with the training provider
Maintain a portfolio of evidence demonstrating learning and development
Apply learning in the workplace to develop competence in Software Developing
Take responsibility for personal development and progression throughout the apprenticeship
TRAINING AND DEVELOPMENT:
Undertake a Level 4 Software Developer Apprenticeship (or equivalent)
Receive a minimum of 20% off-the-job training, including study time, workshops, and learning activities
Be supported by a dedicated line manager and apprenticeship provider
Participate in regular progress reviews and feedback sessions
Develop core competencies in communication, organisation, problem-solving, and tech processes
TDS Values:
Must be able to identify with the aims and objectives of TDS including TDS’s Values:
Customer Excellence
Teamwork
Making a difference
Fairness
Equal Opportunities
Implement TDS’ Equal Opportunities Policy in respect of all functions, ensuring that all policies and procedures are in accordance with good equal opportunities practice.Training:Firebrand’s sector leading Software Developer (L4SD) Apprenticeship Programme develops apprentices to become competent software developers, working across the front-end, logic and data layers.
Apprentices develop a deeper understanding of key software development processes and practices allowing operation at all stages of the software development lifecycle, including design, development, testing, deployment, and maintenance.
The apprentice will learn advanced programming skills, including object-oriented concepts, use of automated testing tools and secure development principles and practices in order to develop high-quality and secure software.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Software Developer apprenticeship:
BCS Level 4 Diploma in Software Development Methodologies CertNexus Cyber Secure Coder
Industry recognised certification in one of Java, Python or C#
Key areas covered are:
Software Development Lifecycles
Effective Team Working
Problem Solving
Logic and data structures
Sorting & Searching algorithms
Critical sections and race conditions
Relational and non-relational databases
Software designs and functional or technical specifications
Software testing frameworks and methodologies
Training Outcome:Career Development:
This role is designed to provide a foundation for a career within TDS. Upon successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within Technology or other areas of the organisation.Employer Description:We are The Dispute Service, and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of a dispute over its return. We are looking for a positive, flexible and motivated individual to join our team as a Software Developer Apprentice.
This role sits within the Head of Salesforce delivery and will support the existing BAU team and inhouse Salesforce lead projects. You will gain exposure to a wide range of tech related activities, including administrative coordination, stakeholder support, reporting, and process improvement.
Alongside your day-to-day role, you will work towards a recognised Level 4 Software Developer Apprenticeship, developing the knowledge, skills, and behaviours required for a successful career in IT.
You will receive structured support, training, and mentoring throughout your apprenticeship, including protected learning time.
The role is office-based. No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below. In this Job Description, “TDS” means “The Dispute Service Ltd.”Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Logical,Team working,Willingness to learn,Prioritise workload,Aptitude and logic writing,Excellent in non-verbal skills,Ability to manage tasks,Proactive & positive attitude,Able to take direction,Able to work independently,Reliability,Good time management,Flexibility and adaptability....Read more...
Preparation of teaching aids
Preparation and clearing away of materials/samples for both class-work and examinations
Assistance with and/or support of open evenings, exhibitions, etc.
Routine maintenance and simple repair of equipment
Planning and co-ordination of the general maintenance of equipment
Arrangement for the repair of equipment with outside agencies
Where trained to do so, and subject to the availability of appropriate equipment sharpen handsaws, drills and other tools
Where trained and authorised to do so, and subject to the availability of appropriate equipment, operate and maintain circular saws, handsaws, drills and other tools
Carry out safety checks in accordance with laid down instructions and codes of practice
In the event of chemical spillage, ensure to liaise with the BSS that workshop floors, walls, benches and fittings are properly cleaned
Be aware of the appropriate and safe storage of chemicals and where necessary inform other members of staff of known hazards
Safe disposal of chemical preparations and toxic substances in accordance with relevant codes of practice
Organisation of stock and stores
Maintenance of inventories of departmental stocks of equipment and material
Assistance with budget preparation for replacement and new equipment, tools and materials
Requisitioning materials and equipment to main adequate stock levels after liaison with the Head of Department
Liaison with the Head of Department regarding the use of new information technology equipment
To undertake a range of duties appropriate to the Technology Department, in accordance with those duties performed by technicians
To look after small groups of students giving technical support as and when requested
Individuals have a responsibility for promoting and safeguarding the welfare of children and young people he/she is responsible for or comes into contact with
To ensure all tasks are carried out with due regard to Health and Safety
Training:You will undertake a Level 3 Laboratory Technician Apprenticeship with an Ofsted rated 'Outstanding' training provider, CSR Scientific Training, which will include:
Fully recognised apprenticeship qualification - Level 3 Laboratory Technician
On-the-job competency training
Theoretical knowledge - BTEC Level 3 Applied Science (if required)
The majority of your learning will be completed online once a week with some face-to-face practical sessions/exams in Birmingham (if BTEC is included).
Upon successful completion, apprentices can apply for professional registration as a Registered Science Technician, RSciTech, with either the Institute of Physics, Royal Society of Chemistry or Royal Society of Biology.Training Outcome:Aston Manor is dedicated to retaining, upskilling and developing our colleagues. The apprenticeship offers an excellent foundation for a career in education and science support. Following successful completion, apprentices may progress into a permanent Science Technician role, with opportunities to develop into Senior or Lead Science Technician positions (if available). The skills and qualifications gained can also open pathways into laboratory management, STEM careers, or further study and teacher trainingEmployer Description:Equitas Academies Trust was formed in September 2012 and incorporates Aston Manor Academy (Secondary) and Chilwell Croft Academy (Primary). Both Academies are happy, exciting and inspiring learning environments for their children who are from a vibrant mix of cultures. The staff and Trustees have a great sense of pride in their schools and care passionately about the pupils they serve. We are consistently in the top 15% of schools nationally for achievement.
Aston Manor Academy serves a culturally diverse and economically disadvantaged catchment area yet year on year produces excellent results for its very deserving students. We firmly believe that one of the key hallmarks of Aston Manor Academy is the positive, friendly, and supportive ethos that enables all of our students to make progress, both academically and in their personal development. Aston Manor Academy underwent an ungraded Ofsted Inspection in May 2025 which confirmed that the school has taken effective action to maintain the standards identified at the previous inspection which were outstanding. In addition, our Sixth Form is rated as one of the best for progress in Birmingham!
Aston Manor Academy are seeking to appoint an enthusiastic, flexible and approachable Science Apprentice, the role has arisen due to the resignation of the long-standing current post holder.Working Hours :Apprenticeship duration will be 18-24 months depending on if a Level 3 BTEC is included.
You will be contracted a full working week; Monday – Thursday (8:00 – 4:00) and (Fridays 8:00 – 15:00).Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Successful completion of this programme will enable the post holder to meet the General Pharmaceutical Council’s initial education and training requirements for registration as a pharmacy technician. You will work under supervision while developing the knowledge, skills and behaviours needed to support the safe, effective and person-centred use of medicines.
Full Description:
Pharmacy technicians are registered healthcare professionals who work as part of the pharmacy and wider healthcare team. They play a key role in supporting the safe and effective supply and use of medicines, assisting patients and service users, maintaining accurate records, adhering to legal and professional requirements and contributing to the delivery of high-quality pharmacy services.
You will work under close supervision while gaining experience in the day-to-day duties of a pharmacy technician. This may include dispensing and supplying medicines, managing stock, supporting medicine optimisation, communicating with patients and healthcare professionals, maintaining records, using pharmacy systems, and contributing to the safe and efficient delivery of pharmacy services.
You will also work under close supervision to develop your workplace skills and competence, while building the knowledge and skills required for your future career. The role requires professionalism, a strong commitment to patient safety and confidentiality, and a dedication to continuous learning and development.
The successful candidate will be enroled on the Pharmacy Technician (Integrated) apprenticeship standard, which includes formal study, workplace-based training, assessment of competence, portfolio development, and regular progress reviews.
Duties:
Support the safe and accurate dispensing, labelling, assembly and supply of medicines in line with standard operating procedures.
Receive, process and check prescription information, referring queries or concerns as appropriate.
Support medicine optimisation activities, which may include helping patients understand their medicines and promoting safe and effective use.
Assist with stock control, ordering, receipt, storage, expiry date checking, returns and safe disposal of medicines.
Maintain accurate records using pharmacy systems, electronic patient records, stock systems and other relevant IT platforms.
Communicate professionally with patients, carers, colleagues and other healthcare professionals.
Refer clinical, legal, professional or complex queries to a pharmacist, registered pharmacy technician or supervisor.
Follow all workplace policies and procedures, including confidentiality, data protection, safeguarding, infection prevention, health and safety and incident reporting.
Identify and report near misses, errors, risks or concerns in line with local procedures.
Participate in regular reviews with workplace supervisors, education supervisors, assessors or training providers.
Build and maintain a portfolio of evidence to demonstrate competence, knowledge and professional development.
Attend training sessions, virtual learning sessions or college/provider sessions as required.
Take responsibility for personal learning, time management and completion of the apprenticeship.
Work within the limits of the trainee role and seek support whenever unsure.
Demonstrate professional behaviours aligned with the standards expected of future pharmacy technicians.
Contribute to a positive, respectful and patient-focused pharmacy environment.
Training:Buttercups Training is a trusted specialist in pharmacy and healthcare training, supporting learners and employers across community, hospital, and primary care. We design high-quality, career-shaping apprenticeship programmes that build confidence, strengthen clinical practice, and meet the evolving needs of the healthcare workforce. Our collaborative learning approach encourages shared insight and practical application, helping professionals grow together to deliver safer care and better patient outcomes across the organisations and communities they serve.Training Outcome:This role provides an excellent foundation for a long-term career in pharmacy and healthcare. Following successful completion of the Pharmacy Technician (Integrated) standard, workplace competence and GPhC registration requirements, you will be able to register as a pharmacy technician and continue to develop in a wide range of pharmacy settings, with opportunities in your community, the NHS, leadership or specialist pharmacy technician roles.Employer Description:An independent community pharmacy located serving the village of East Boldon. As well as dispensing prescriptions and selling medicines over the counter, we provide many NHS and Private services. Services include Pharmacy First, Blood pressure monitoring, Contraception Service, Travel Clinic and ear microsuction.We are a small, friendly team and we strive to provide the best possible service and care.Working Hours :Days and shifts to be confirmed.Skills: Professional and responsible,Reliable and punctual,Honest and trustworthy,Caring and empathetic,Patient-focused,Willingness to learn,Accurate and detail-conscious,Calm under pressure,Respectful and inclusive,Able to ask for help,Able to accept feedback,Motivated,Able to manage work,Study and assessment deadlines,Safety-conscious,Confident to raise concerns....Read more...
This position is intended for individuals who are keen to train as a pharmacy technician through the Pharmacy Technician (Integrated) apprenticeship standard. Successful completion of this programme will enable the post holder to meet the General Pharmaceutical Council’s initial education and training requirements for registration as a pharmacy technician. You will work under supervision while developing the knowledge, skills and behaviours needed to support the safe, effective and person-centred use of medicines.
Pharmacy technicians are registered healthcare professionals who work as part of the pharmacy and wider healthcare team. They play a key role in supporting the safe and effective supply and use of medicines, assisting patients and service users, maintaining accurate records, adhering to legal and professional requirements and contributing to the delivery of high-quality pharmacy services.
You will work under close supervision while gaining experience in the day-to-day duties of a pharmacy technician. This may include dispensing and supplying medicines, managing stock, supporting medicines optimisation, communicating with patients and healthcare professionals, maintaining records, using pharmacy systems, and contributing to the safe and efficient delivery of pharmacy services.
You will also work under close supervision to develop your workplace skills and competence, while building the knowledge and skills required for your future career. The role requires professionalism, a strong commitment to patient safety and confidentiality, and a dedication to continuous learning and development.
The successful candidate will be enrolled on the Pharmacy Technician (Integrated) apprenticeship standard, which includes formal study, workplace-based training, assessment of competence, portfolio development, and regular progress reviews.
Duties and Responsibilities:
Support the safe and accurate dispensing, labelling, assembly and supply of medicines in line with standard operating procedures
Receive, process and check prescription information, referring queries or concerns as appropriate
Support medicines optimisation activities, which may include helping patients understand their medicines and promoting safe and effective use
Assist with stock control, ordering, receipt, storage, expiry date checking, returns and safe disposal of medicines
Maintain accurate records using pharmacy systems, electronic patient records, stock systems and other relevant IT platforms
Communicate professionally with patients, carers, colleagues and other healthcare professionals
Refer clinical, legal, professional or complex queries to a pharmacist, registered pharmacy technician or supervisor
Follow all workplace policies and procedures, including confidentiality, data protection, safeguarding, infection prevention, health and safety and incident reporting
Identify and report near misses, errors, risks or concerns in line with local procedures
Participate in regular reviews with workplace supervisors, education supervisors, assessors or training providers
Build and maintain a portfolio of evidence to demonstrate competence, knowledge and professional development
Attend training sessions, virtual learning sessions or college/provider sessions as required
Take responsibility for personal learning, time management and completion of the apprenticeship
Work within the limits of the trainee role and seek support whenever unsure
Demonstrate professional behaviours aligned with the standards expected of future pharmacy technicians
Contribute to a positive, respectful and patient-focused pharmacy environment
Training:
Buttercups Training is a trusted specialist in pharmacy and healthcare training, supporting learners and employers across community, hospital, and primary care
We design high-quality, career-shaping apprenticeship programmes that build confidence, strengthen clinical practice, and meet the evolving needs of the healthcare workforce
Our collaborative learning approach encourages shared insight and practical application, helping professionals grow together to deliver safer care and better patient outcomes across the organisations and communities they serve
Training Outcome:
This role provides an excellent foundation for a long-term career in pharmacy and healthcare
Following successful completion of the Pharmacy Technician (Integrated) standard, workplace competence and GPhC registration requirements, you will be able to register as a pharmacy technician and continue to develop in a wide range of pharmacy settings, with opportunities in your community, the NHS, leadership or specialist pharmacy technician roles
Employer Description:Gibsons Pharmacy is a well-established, independent community pharmacy located within Undercliffe Health Centre in Bradford, working closely alongside GP practices and other healthcare professionals to provide outstanding patient care.
As a small, friendly business, we offer a supportive learning environment where every member of the team plays an important role. Our experienced pharmacists, pharmacy technicians and accredited educational supervisors are committed to helping apprentices develop the knowledge, skills and confidence needed to succeed.
You will gain hands-on experience across a wide range of NHS and private pharmacy services, giving you exposure to all aspects of modern community pharmacy and providing an excellent foundation for a rewarding career.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Written communication skills,Numeracy skills,IT Literacy,Time management skills,Interpersonal skills,Professional and responsible,Reliable and punctual,Honest and trustworthy,Caring, empathetic and patient,Willing to learn,Accurate and detail-conscious,Calm under pressure,Respectful and inclusive,Ask for help when needed,Accept feedback positively,Able to manage work deadlines,Safety-conscious,Confident to raise concerns....Read more...
The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data.
The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers.
Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors.
The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development; contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager.
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence, on-going during your apprenticeship programme
Access support from your tutor/assessor and your manager as and when required
Training:Overview of the HR Support Level 3 Apprenticeship Standard.
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering frontline support to managers and employees, or are an HR Manager in a small organisation.
Their work is likely to include handling day-to-day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.
They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation, they may also have responsibility for managing a small team. This aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
The apprentice will complete the following elements as part of the HR Support Apprenticeship Standard:
Knowledge:
Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes
Skills:
Service Delivery, Problem solving, Communication & interpersonal, Teamwork, Process improvement and Managing HR Information and Personal Development
Behaviours:
Honesty & Integrity, Flexibility and Resilience
The HR Support Level 3 Apprenticeship Standard is assessed by an End Point Assessment Organisation and can take up to 3 months to complete. Submission of Maths and English GCSE Grade 4/C or above or a Functional/Key Skills L2 qualification is required when applying for End Point Assessment to take place.
This will test the knowledge, skills and behaviours demonstrated over the duration of the apprenticeship; the College will book the candidate in for an end point assessment, which will be through the awarding body CIPD. The end point assessment will include a professional discussion and an observation that can be at least 1 hour each
END POINT ASSESSMENT
Consultative Project - 3000 words +/-10%
The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The Project will require the apprentice to describe how they have applied their knowledge and HR related skills to deliver the services required.
Professional Discussion – Within 2 weeks of the project being marked, the professional discussion will take place.
Professional Discussion - The Professional Discussion will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the Skills and Behaviours together with any Knowledge and Skills components that have not been covered in the Consultative Project.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday, times to be confirmed an are flexible. There will be a requirement to work in the office and also remote.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Microsoft Office, Word & Excel,Excellent Timekeeping,Excellent attendance,Experience in an workplace....Read more...
This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required.
The successful candidate will join our Tax Department, gaining the opportunity to work with individuals that own businesses across different industries. Some of the duties of the role are:
Drafting Personal Tax Returns
Drafting CGT Returns
Drafting company tax returns
Calling HMRC to discuss client matters
Responding to client queries in a timely and professional manner
Assisting other Tax Team members as required
The role offers an opportunity to understand the factors impacting a clients’ tax position, assess risk and apply critical thinking, and in the process, become a more connected, responsive and insightful professional
To work collaboratively with colleagues to ensure the organisation provides an efficient and effective service to clients
Follow company's policies and procedures
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all inductions, face to face lessons, online assessments, workshops
Complete all required assignments by the required timeline
Build up your portfolio of evidence on-going
Access support from your tutor, assessor and as and when required
Training:Assistant Accountant Apprenticeship Standard Level 3:
An Assistant Accountant provides support to internal and external customers and will work predominately either as an assistant accountant within practice or alternatively within the finance function of an organisation. Part of their role will involve assisting in the day-to-day financial activities such as data entry to month end management accounts and/or year-end financial statements. In addition, the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations.
You will gather work-based evidence to demonstrate the required Knowledge, Skills and Behaviours during your apprenticeship. The apprentice will evidence that they are collating and recording data on financial information and performance accurately by applying accounting standards and concepts and will evidence analysis of reconciliation, payroll, VAT return information. They will need to prepare accurate, management information and use IT packages for this.
Candidates are required to have achieved AAT Level 2 or have at least 1 years’ experience of accounting duties and complete the AAT Skills Scan to be accepted on the Level 3 Accountancy programme.
Candidates are also required to already have achieved Maths and English GCSE Grade 4/C or above or a Key/Functional Skills Level 2 qualification - Original certificates are required as evidence.
The recommended time to complete is 15-18 months to allow for confirmation of successful examination results/re-sits.
The AAT L3 course starts in January and September. The day release is TBC.
End Point Assessment:
Assessment will be through examinations in Bookkeeping, Computerised Accounting and AAT Level 3 Accounting. Apprentices will also be assessed through a synoptic end-test covering the knowledge & skills gained, a portfolio comprising a range of evidence produced in the workplace and a reflective discussion which will be a structured interview. All components will need to be passed in order to be awarded the apprenticeship.
An End-Point Assessment will be conducted by an external provider (interview, portfolio and synoptic test).
The end-point assessment is designed to enable apprentices to demonstrate that they are fully conversant in the skills knowledge and behaviours expected of individuals at this level.
It is designed to provide assessors with a holistic view of the apprentice, and to allow them to assess to what extent the apprentice meets or exceeds the apprenticeship standard.
You will be required to attend Kirklees College in Huddersfield, one day as part of your apprenticeship.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
On the job training to further develop tax knowledge and experience
Progression to Level 4 Apprenticeship and/or other training available following successful employment and achievement of the apprenticeship.
Future potential to take CIOT or ICAEW exams subject to performance.Employer Description:At Harris and Co, we take pride in our client care and have been providing a quality service to clients for over 100 years. Our philosophy is to provide an excellent, responsive & relevant service to be pro-active in servicing our clients & needs to provide a service at a cost that is reasonable & competitive; to identify clients specific needs; to provide value-added services in addition to traditional audit, accountancy & taxation skills. Whatever your business, whatever its size, our team will deliver tailored advice, practical solutions & a personal service that will really make a difference to your financial success. We will work with you every step of the way. We have thirteen Chartered Accountants & Chartered Certified Accountants in the practice, & six Chartered Tax Advisers - you will benefit from this wealth of experience & excellent professional expertise.Working Hours :Monday - Friday, 09:00 - 17:30.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Initiative,Patience,Accounting Experience 1 year,AAT Level 2,Would consider a L4 AAT....Read more...
