Working with wheels and tyres
Basic servicing, including car health checks
Working with steering and suspension
Carrying out MOT preparation
Putting theory into practice in the workplace
Learning about electrical fault diagnostics
Filming videos of work done to build trust with customers
Overhauling major components
Training:
At the end of your training, you’ll have an Autocare Level 2 qualification and hands-on experience in one of our Service departments
As an Arnold Clark apprentice, you’ll attend one of our dedicated training centres, GTG, for two weeks’ initial training, and receive classroom training throughout your apprenticeship. You’ll also regularly be assessed in the workplace to make sure you’re on track for success
Training Outcome:
You’ll need to have loads of enthusiasm for the work and be able to take instructions and advice from your mentor in a workplace environment
At the end of the qualification, there are also some fantastic career opportunities on offer for successful participants
Employer Description:Our extensive network of sites enables us to provide a comprehensive food and drink supply chain management service covering the whole of the UK and Ireland. Operating from 100+ locations, we deliver cost-effective state-of-the-art warehousing solutions, GPS shipment tracking, and over 25 years of experience to our customers.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative,Reliable....Read more...
Working within the team for Charges and Payments supporting staff with administrative tasks, you will be supported by a team leader and will support officers by providing administrative support so they can focus on delivering services to our vulnerable service users.
You will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users. You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks.
Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying.
Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems. Raise orders and deal with invoices and related enquiries.
Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required.
With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be confidential in nature.
To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc. using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle.
Actively participate in regular progress reviews.
Become an active team member.
Undertake appropriate training as identified relevant to the role.
Deliver services in a courteous and professional manner.
Always maintain strict confidentiality of data.
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor.Training Outcome:This apprenticeship is a fixed-term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Working with other admin staff across 3 sites, you will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users.
You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks
Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying
Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems
Raise orders and deal with invoices and related enquiries
Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required
With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be complex, and/or of a confidential nature
Provide support with ensuring that legislative and internal deadlines are met
To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc, using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle
Actively participate in regular progress reviews
Become an active team member
Undertake appropriate training as identified relevant to the role
Deliver services in a courteous and professional manner
Always maintain strict confidentiality of data
Training:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor
Training Outcome:
This apprenticeship is a fixed term contract
However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This is a supporting role that combines customer service, retail, and clinical support duties within an opticians' practice, assiting the Optometrist and Dispensing Optician.
Your role will involve guiding customers through their entire journey, from booking appointments to fitting eyewear.
Core Duties and Responsibilities
You will receive training in the following:
Customer Service & Sales: Greeting customers, booking eye examinations, managing queries, and helping patients select appropriate frames, lenses, and other products (e.g., contact lenses, sunglasses) based on their prescription, style preferences, and budget.
Pre-Screening: Conducting preliminary eye health screenings and basic diagnostic tests (such as retinal imaging, visual field testing, and pressure checks) under supervision, and recording the results for the optometrist.
Dispensing & Adjustments: Interpreting prescriptions, taking accurate measurements, fitting and adjusting spectacles, and performing minor repairs (following training).
Administration & Operations: Managing clinical appointments, processing payments, maintaining patient records, controlling stock levels, and ensuring the practice environment is clean and organised.
Patient Education: Providing advice to customers on how to wear and care for their eyewear and contact lenses, and explaining product features and benefits in non-technical language.
Appointment Management: Creating, amending, and confirming bookings in the digital diary.
Patient Records: Creating, updating, and organising electronic patient records, ensuring confidentiality and GDPR compliance.
Stock Control: Monitoring stock levels, placing orders for frames, lenses, and contact lenses, and managing invoices within the software.
Sales & Payments: Processing sales transactions, managing payments (cash, card, direct debit), and assisting with end-of-day cashing up and reporting.
Completing NHS Forms.
Eligibility Checks: Confirming a patient's eligibility for NHS services, such as free sight tests or optical vouchers, and explaining any charges.
Form Preparation: Preparing relevant GOS forms, such as GOS1 (sight tests), GOS3 (optical vouchers), GOS4 (repair/replacement vouchers), and GOS6 (domiciliary sight tests).
Submission: Submitting NHS claims electronically via the eGOS system or manually processing paper forms for submission to PCSE (Primary Care Support England).
Accuracy & Validation: Ensuring all forms are completed accurately and signed by the patient or a responsible person, as incomplete or incorrect forms can delay payment.
Training Outcome:With further training and qualifications, such as a diploma approved by the General Optical Council (GOC), individuals can progress to become a qualified Dispensing Optician or an Optometrist, subject to performance. Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Fridays 9.00am to 5.00pm, with 1/2hr lunch break. A Saturday rota system will exist, and the hours will be 9.00am to 4.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality
Training Outcome:Possibility of progressing to a higher-level apprenticeship (Level 3 Customer Service) or full-time employment.Employer Description:PDS Direct are the leaders in Nationwide Fragile Distribution, we are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to remain calm under pressure. This is an excellent opportunity for someone who is looking to develop their customer service skills in a fast-paced environment.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As a member of the school administration team, your main jobs and duties will consist of:
Answering the telephone to take and relay messages
Keeping a ‘to do list’ and completing tasks efficiently and in a timely fashion
Dealing with queries from parents and visitors to the school
Word processing/ accurate data entry
Filing/ Photocopying
Dealing with incoming/outgoing post
Cash handling and balancing
Using software and systems (with training)
Producing the weekly school newsletter (with training)
Placing orders with suppliers, chasing items not delivered, liaising with staff and suppliers around orders.
Following procedures, being organised and recording accurately
Undertake relevant and appropriate training related to the role as part of your personal development
To undertake tasks keeping data protection and safeguarding in mind at all times
Attend meetings
Flexible to provide admin support to various team members
Being committed to safeguarding and promoting the welfare of children and young people. Any disclosures or concerns to be reported to the school’s safeguarding officer
To carry out any other duties relevant to the post
Training:
The apprenticeship training will be delivered in the workplace, as you will receive regular visits from a college assessor
Training Outcome:
This apprenticeship is a fixed term 15 month contract and at the end you will gain a Level 2 Customer Service Practitioner Qualification
However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday
Between 8am and 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Adhere to data protection,Safeguarding,Empathy,Reliability,Friendly,Professionalism....Read more...
Liaising with parents/schools regarding the admissions process
Answering the telephone and dealing with enquiries
In-put and record data on an in-house database
Undertake word processing to produce letters and reports
Carry out filing and photocopying and any other admin duties
Attend meetings as and when required including relevant training related to the role as part of your personal development
Training:At the end you will gain a Level 2 Customer Service Practitioner Qualification. This will include any IT Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & DiversityTraining Outcome:
This apprenticeship is a fixed term contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between the hours of 8.30am and 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Telephone skills....Read more...
To carry out various administrative duties, we deliver a highly professional and efficient service
Meet and greet all people entering the office as appropriate
General administrative duties
Answering phone as required and dealing with queries where possible and/or taking accurate messages
Diary management
Dealing with queries and enquiries from clients and processing these
Data entry - updating details, creating new entries, editing details
Liaising with new and current customers
Managing files
Send emails/letters
Filing office general office paperwork, sales paperwork
Answering phone calls, taking messages and connecting calls to proper departments
Following up on clients’ business communications
Educating clients about company products and services and how to make a purchase
Communicating with clients and building positive relationships with them
Preparing documents through editing, printing and binding
Preparing plans to help streamline and improve business operations
Assisting finance team where required (full training will be given)
Training Outcome:The potential for the right candidate to become a permanent member of the team once their qualification has been completedEmployer Description:Walton International Movers is a well-established removal company in Southend-on-Sea offering domestic and commercial removals at competitive prices. Based in Southend, we cover all area's surrounding Rayleigh, Leigh-on-Sea, Hockley, Basildon, Chelmsford and Romford.Working Hours :Flexible working hours (9.00am to 4.00pm or 9.00am to 5.00pm)
Days TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Your main duties and responsibilities will be:
Undertake a range of administrative/IT-based duties
Answer the telephone & relay accurate messages back to relevant staff as appropriate
Effectively communicate with departments, colleagues & visitors from all sources either by phone, email, or via request
Carry out auditing of files & keep up to date with relevant documentation by way of regular filing
Use ICT equipment and software using an in-house database/spreadsheet system to keep accurate records
To assist with incoming and outgoing post
To support the team in producing reports
Develop customer service skills to contribute to the delivery of our services
Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills
Making telephone calls to arrange appointments with customers and their families
Complete general admin tasks for all incoming social care tasks, safeguarding, therapy assessments, etc
To comply with the policies of Sandwell MBC
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. Training Outcome:This apprenticeship is a fixed term 12 month contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday, 9am – 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Punctual and reliable,Empathy & understanding,Confidentiality,Prioritise workload,Adhere to data protection....Read more...
Providing an excellent range of activities that ensures that the child learns whilst having fun.
Supporting children’s learning and development, including supporting planning and observations.
Preparing and maintaining the environment and resources for the children.
Preparation of food for breakfast, snack and afternoon tea.
Supporting children’s self-help needs.
Being creative and enthusiastic.
Following safeguarding rules .
Undertaking First Aid training as required.
Undertaking training as appropriate to meet any changes in standards or appropriate legal requirements as required.
Ensuring that all Health and Hygiene requirements are always adhered to.
Training:
You will gain a Level 3 Early Years Educator qualification at the end of the course.
All training is completed remotely via teams, your tutor will be there to support you throughout and visit your setting.
Online remote training sessions will take place once every week for the first 8 weeks and they’ll be scheduled in as and when.
You will complete your Level 3 Paediatric First Aid.
Training Outcome:After completion, you will develop into a Level 3 practitioner, with the potential of a permanent position upon successful completion. There is also the potential to go into other childcare orientated roles e.g. social work, teaching, managerial roles etc. Employer Description:Our approach blends the gentle rhythms of Hygge, the independence of Montessori, the creativity of Froebel, and the wellbeing focus of Maslow — creating a calm, child-centred space where little ones can grow, explore and feel at home.Working Hours :Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
