Your main jobs and duties will consist of:
Logging all staff IT issues
Dealing with enquiries from customers (face to face, via the telephone, email, etc)
Offering appropriate IT troubleshooting, advice and guidance through relevant training
Being trained to ensure that all requests are logged appropriately, and workload is managed effectively
Ensuring that priority setting and escalation procedures are applied effectively
Effective use of knowledge base and other systems to retrieve and update information accordingly
Working closely with the supervisor to ensure effective use of working week
Helping to maintain the ICT Learning Hub to ensure the content to being kept up to date
Help promote new technology and ICT changes through videos, live events, voice overs and drop-in sessions
Training:At the end you will gain a Level 3 Information Communications Technician apprenticeship standard. This will include any Functional Skills as appropriate.
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality and Diversity.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday - exact hours to be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Reliable and trustworthy,Self-motivated,Positive and enthusiastic,Able to follow instructions,Maintain confidentiality....Read more...
Your main jobs and duties will see you:
Learn about information management using a variety of different tools
Manipulate and link different data sets
Collect and compile data from a range of sources
Support with the quality checking and cleansing of data on information management systems
Undertake database queries to extract data for analysis
Assist with producing data to be used in reports and presenting it in an effective way
Respond to requests for information
Support the aims and objectives of the team
Training:At the end you will gain a Level 3 Data Technician apprenticeship standard. This will include any Functional Skills as appropriate.
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality and Diversity.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday - exact hours to be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Reliable and trustworthy,Self-motivated,Positive and enthusiastic,Able to follow instructions,Maintain confidentiality....Read more...
You will be joining a fast-paced communications team that thrives on creativity, collaboration and making an impact. We work across digital, print, PR and internal comms to engage a wide range of audiences. Whether it’s launching campaigns, managing social media, or crafting compelling content, we support each other and share ideas.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Support the creation of content for websites, social media, newsletters, and press releases
Help monitor engagement and analytics across platforms
Assist in planning campaigns and internal communications
Contribute fresh ideas to help grow our brand and voice
Deal with a wide range of telephone and email enquiries from clients, colleagues, and external partners and stakeholders
Maintain an efficient filing and electronic record document system
Actively participate in regular progress reviews
Become an active team member
Undertake appropriate training as identified relevant to the role
Act with professionalism and discretion around access to commercially/politically sensitive information
Deliver services in a courteous and professional manner
Training:On completion you will gain a Level 3 Multi Channel Marketer Qualification. The apprenticeship training will be delivered in the workplace, as you will receive visits from an assessor.
The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & Diversity.Training Outcome:This apprenticeship is offered on a fixed term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between 8.30am and 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Enthusiasm for digital media....Read more...
To work in partnership with parent/carers, to support the development of strong partnerships and recognise the importance of involving them in all aspects of a child's play, learning and development.
Establish trusting and caring relationships with children and their parents/carers and family.
To help plan, deliver and review stimulating learning experiences enabling young children to grow in confidence and independence.
Participate in the evaluation process of children’s play, learning and development.
To plan and provide a caring and stimulating environment for children consistent with their level of development, emerging skills, their interests and specific needs.
Ensure the nursery is maintained in a neat, organised and safe manner and is an attractive, stimulating and exciting environment for children.
Ensure the safety and whereabouts of each child at all times during operating hours.
To work with individuals, small groups and larger groups of children aged 0-5.
To adhere to all Sandwell Council’s Policies and Procedures.Undertake domestic duties such as preparation of snacks/meals for children when necessary and cleaning of bathrooms/children’s spaces during the day.
To work in a non-discriminatory and anti-oppressive manner and to value all children and their families regardless of race, culture, religion.
To ensure that in line with safeguarding/child protection procedures, all concerns are reported to the appropriate person in a sensitive and confidential manner.
Work with other professionals as appropriatePromote positive behaviour consistent with the practices of the nursery.
Participate in ongoing development of the nursery.
Ensure the satisfactory completion of daily registers and contact sheets. Adhering to policies and procedures in accordance with OFSTED, with regards to adequate record keeping.
To attend in service training and external training as appropriate, consistent with job role and responsibilities.
To be aware of own training needs and be committed to your own continuing professional development.
To be involved in the upkeep and provision of resources, materials and equipment.
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is a fixed term contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday, between the hours of 7.45am to 5.45pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Adhere to Safeguarding,Adhere to data protection,Client confidentiality,Flexible working,Respect for others,Empathy,Outgoing personality....Read more...
As an apprentice, you’ll work at a company and get practical experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Prepare and maintain the clinical environment, equipment and materials for dental procedures
Keep accurate and current patient records on the system
Work to current best practices for dental nurses, assisting when needed
The Level 3 Dental Nurse Apprenticeship offers employment within a dental practice with an accompanying assessment and skills development programme
It will develop the skills, knowledge, and behaviours of the learner to operate competently in all aspects of clinical responsibilities
It will also provide you with the relevant qualification to apply for professional registration as a dental nurse with the General Dental Council (GDC).
You must be aged 19 or above for this position due to insurance restrictions.
What you will study:
Cross infection
Anatomy
Radiography
Oral hygiene
Orthodontics
Restoration
Legislation
First aid
Health and safety
You will complete on and off-the-job training whilst you are fully supported throughout.Training:Dental Nurse (GDC 2023) Level 3.Training Outcome:
A great opportunity to be trained and potentially secure long-term employment with an employer who wishes to develop your knowledge and skills
A good route into dental hygiene, dental therapy or dental cosmetics with further training
Gaining a qualification offers excellent career progression into possibly moving into a team leader, manager or dental practice manager position
Employer Description:Providing a wide range of dental treatments to the public we are a friendly and busy dental practice.Working Hours :Monday to Friday, between 9.00am to 5.00pm, shifts. May work evenings and weekends depending on the rota.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Non judgemental,Patience....Read more...
The key roles and responsibilities are:
Receiving visitors, taking deliveries and organising refreshments
Answering the telephone, transferring calls, taking enquiries
Procurement of office stationery, supplies etc.
Producing purchase orders using Sage Line 50
Maintaining information i.e. equipment lists, contract information, managed services etc.
Assisting with accounts tasks, e.g. paying in cheques, petty cash records
Booking hotel accommodation, car rental etc.
Keeping the office area tidy
Maintaining paperwork, including filing, scanning and shredding
Managing incoming and outgoing post and organisation of couriers & returns
Assisting with health and safety, fire marshal and first aid duties
Other administrative duties of a similar nature
Use of the following applications:
Microsoft Excel
Internet
Microsoft Outlook
Sage Line 50
Ticketing platform
Training:The apprentice will attend an online lesson once a month.
In addition, the apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
Training Outcome:On completion of this apprenticeship, there is the potential of a permanent position available for the right candidate.Employer Description:At CSCM, we use IT to help business operate smarter, smoother and safer in a connected world.Working Hours :Monday to Friday, 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
