Responding to customer queries via email, phone & live chat
Processing orders & aftersales support
Tracking customer service tickets
Assisting with social media and online reviews
Helping maintain excellent customer satisfaction
Learning product knowledge to advise customers confidently
Training:
All training will be done in the work place ran by Wigan and Leigh College
The apprentice will work towards the Level 2 Customer Service Practitioner qualification
Training Outcome:
On successful completion, there is potential for a permanent full-time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business.
Employer Description:Cacti PCs Ltd is one of the UK’s fastest-growing custom gaming PC companies, delivering high-performance, great-value systems with next-day delivery and a 3-year warranty. Based in Runcorn, we are a young, ambitious business passionate about technology, customer care, and building a trusted gaming brand.Working Hours :Monday – Friday, 8:30am – 4:30pm (1-hour unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
Car driving and access to own vehicle are essential
Assisting with medication/cream application
Assisting with washing, dressing and all personal care tasks
Assisting with meals/drinks
Assisting with cleaning areas used/bathrooms etc.
Changing bedding
Supporting individuals to remain within their own homes
Training:The training for these Level 2 Adult Care Worker and Level 3 Lead Adult Care Worker Apprenticeships will be delivered by our Training Provider, Smart Training & Recruitment Ltd.Training Outcome:Community carers can work towards further qualifications and senior positionsEmployer Description:We are a small care provider who pride ourselves on the best possible care for those we support. We have a going above and beyond approach to all that we do with the clients at the forefront of the role always.Working Hours :Monday to Sunday (5 days) 7.45am to 2.30pm or
Monday to Sunday (5 days) 3.30pm to 10pm
Alternate weekendsSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience,Physical fitness,Compassionate,Understanding and Empathy....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, and standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of well-being in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients, whether in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors' book is signed.
Booking and amending appointments, answering the phone, and updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails are responded to.
Accurately update and protect patient information, including in the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointment books are kept as full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the clinical team and practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the practice manager.
Organise stock supplies and control for reception.
Remove any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day)
Ensure that the toilets are checked daily and are clean and tidy, and that they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Wednesday, Friday (08:00-17:45).Skills: Communication skills,IT skills,Attention to detail....Read more...
To assist with the provision of transport assessments and travel plans, junction modelling, swept path analyses and AutoCAD design.
To assist with the preparation of Transport Statements, Transport Assessments and Travel Plans for a range of development planning projects.
To assist with access strategy work, parking strategies, sustainable transport, S106 agreements and guidance such as NPPF, DfT Transport Assessment guidelines, Manual for Streets etc.
To be able to utilise the TRICS database;
To research relevant policy and presentation
To undertake any other duties commensurate with the skills and experience of the post holder and the needs of the company.
To attend meetings with other consultants, clients and others as appropriate.
To observe the company’s policies in all aspects of employment and service provision;
To be aware of, and comply with, the company’s policies and procedures on health and safety at work by adopting safe working practices; reporting any accidents and/or unsafe or hazardous conditions to a director;
Comply with the ISO 9001, 14001 and 45001 standards;
To ensure confidentiality at all times in all matters relating to any work or communication with the company and clients;
Establish and maintain effective working relationships across the business;
Play an effective part in developing and maintaining effective working practices at team level;
Liaise with Line Manager regarding workload;
Work with your Line Manager and to take responsibility for own performance and training and development.
Training:https://www.nulondon.ac.uk/degrees/degree-apprenticeships/transport-planner/Training Outcome:
Transport Planner or Senior Transport Planner
Transport Modeller or Data Analyst
Traffic or Highway Engineer
Policy Advisor or Sustainable Travel Planner
Project Manager in infrastructure and urban planning
Employer Description:Since 2003, we’ve been solving planning and development problems for our clients successfully, and we’re really proud of that. Even though our work is complex, what we deliver for our clients is very simple: we deliver results.
Expertly Done sums up our approach. We listen and learn from our clients, working as true partners who are passionate about delivering excellence and expertise on every step of the journey.Working Hours :Monday to Friday, 9.00am to 5:30pm onsite.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities
Technical & Digital Systems Support
Provide day-to-day administrative and user support for business, quality systems and software
Coordinate with IT support for system updates, access control, and troubleshooting
Maintain and update the company website on a monthly basis
Create and schedule content for social media platforms (Instagram, --Facebook, LinkedIn, TikTok)
Assist in drafting internal communications such as newsletters and updates
Data & Document Management
Manage digital filing and data systems, ensuring documents care organised, accessible, and current
Maintain version control and adherence to documentation protocols
Assist in creating reports, schedules, and compliance documents as needed
Participate in preparation for audits and accreditations
Project & Workflow Coordination
Support department leads by inputting and managing data within business systems
Help track project progress, key milestones, and relevant documentation
Liaise with external partners and vendors to ensure timely submission of information
Process Optimisation
Identify and implement improvements to streamline digital workflows
Develop user guides and provide basic training for internal systems
Support new technology rollouts and digital transformation initiativesTraining:Level 3 Digital Support Technician Apprenticeship qualification
Functional Skills in maths and English, if requiredBlended on/off the job training Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with Higher Level Apprenticeships are also availableEmployer Description:Our client is a leading tractor parts company. They know what you’re up against: long days, tight deadlines, and the constant need to keep your machinery running. We’ve worked alongside farmers like you for decades, through breakdowns, rebuilds, and everything in between. That’s why we specialise 100% in tractor parts, new, used, and hard-to- find. It’s what we do, what we know, and how we help you keep going strong.Working Hours :Monday- Friday, 9.00am- 5.00pm
37.5 hours a weekSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Undertake key aspects of administration relating to all area of the Academic Standards and Quality Office (ASQO)
Collating and storing highly confidential documentation including student records relating to academic misconduct, complaints and conduct matters
Inputting data onto ASQO databases other systems as and when required
Checking reports for accuracy and highlighting any errors or discrepancies
Assist with the review and update of GBS policies and procedures
Review ASQO processes and suggest process improvements
To deal with queries by telephone, letter, e-mail and face to face from academic and administrative colleagues and students in relation ASQO matters
Communicating with staff across the organisation and partner institutions
To undertake other appropriate duties as required by the Quality Manager/Associate Director/Director
Use of Microsoft Office applications including Word, Excel, Outlook, Teams and SharePoint
To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems
Training:
The successful candidate will complete a Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Excellent progression available within the company
The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion
Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Team working....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday & Tuesday
(08:45- 18:00)
Wednesday
(07:45- 18:00)
Thursday
(07:45- 19:00)
Friday
(07:45- 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a Teaching Assistant Apprentice, you'll embark on a rewarding journey, where each day offers a diverse array of responsibilities aimed at fostering student success and supporting teachers. Your typical day will encompass a range of duties and tasks such as:
Assisting teachers in the preparation of lesson materials, ensuring classrooms are conducive to learning, and setting up necessary equipment for instructional activities.
Providing invaluable support to students during classroom sessions, offering guidance, encouragement, and clarification on learning tasks to enhance comprehension and academic progress.
Offering individualised assistance to students who may require additional support or have specific learning needs, tailoring your approach to address their unique requirements and facilitate their learning journey.
Collaborating closely with teachers to monitor student behaviour, promote a positive and inclusive classroom environment, and implement effective strategies for managing student conduct and engagement.
Assisting teachers with administrative tasks, including grading assignments, maintaining accurate records of student progress, and organising educational materials to ensure efficient classroom operations.
Actively participating in staff meetings and professional development sessions, where you'll have the opportunity to expand your knowledge, refine your skills, and stay updated on best practices in education.
Through these varied responsibilities, you'll gain invaluable hands-on experience, develop a comprehensive understanding of the teaching profession, and make a tangible difference in the lives of students. This immersive apprenticeship will provide you with a solid foundation for a fulfilling career in education and equip you with the skills and confidence needed to thrive in diverse classroom settings.
Training:The apprentice will receive all training in the workplace and also have an assigned Educator from Heart of England Training.Training Outcome:Following the completion of the 19-month apprenticeship, it is hoped, but not guaranteed, that for the right person an offer of full employment can be provided at the end of your apprenticeship.Employer Description:Nishkam High School is a Sikh ethos, multi-faith school that nurtures pupils of all faiths and beliefs and those of no faith. The Nishkam ethos is to create a selfless mind-set, to go beyond ourselves to serve others, create supportive communities and to realise our true potential. The core of Nishkam education is the triple pursuit of academic excellence, creating a community that supports children and nurturing a strong values-led approach to life. The school was judged “Outstanding” across all categories by Ofsted in March 2025.Working Hours :Monday - Friday. Term time only (39 weeks). Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Pharmacy Technician Apprenticeship - Keighley
Achieve the best possible outcome through a person’s medicines by managing, ordering, receiving, maintaining and supplying medicines and other pharmaceutical products safely, legally and effectively, whilst meeting the regulatory standards.
Provide person-centred health advice to all patients, whether on prescription or over the counter, and refer them to other healthcare professionals when appropriate.
Support the management of the day-to-day operation of the pharmacy, such as clinical governance, business operation and processes, and supervise other pharmacy staff.
Provide training to pharmacy and the wider healthcare teams, such as for new members of staff.
Maintain a quality service through auditing and evaluating the service and processes, and respond to feedback.
You will also gain a nationally recognised qualification at Level 3, equivalent to A level, which will enable you to register with the General Pharmaceutical Council (GPhC) as a Pharmacy Technician.
£7.55ph.We are looking for somebody within 35 minutes of the pharmacy. If you are able to drive, please make this clear on your CV.Training:Pharmacy Technician (Integrated) Level 3.Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Potential for full time employment on successful completion of the apprenticeship.
Transferable skills that are invaluable in the wider world of work.
Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :30 hours between Monday and Friday, 9.00am - 6.00pm (may include some weekends).Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Patience,Team working....Read more...
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
A Multi-Skilled Vehicle Accident Repair Technician repairs all elements of a vehicle after it has taken some type of collision damage. This will involve learning the skills required to take an accident damaged vehicle through various stages of repair to the pre-accident condition.
These fall into three main areas of skills training:
MET-Mechanical, Electrical & Trim. Candidates will learn remove and refit processes of all main vehicle systems including air conditioning, vehicle alignment and Hybrid & Electric vehicle systems
Panel-repair. Candidates will learn to repair bodywork by replacing panels, filling defects and carrying out techniques such as welding, bond and riveting and correcting misalignment
Paint-surface repair. Candidates will learn how to prepare surfaces and carry out paint refinishing through the following techniques; sealing, masking, priming, application of base coat & lacquer, repairing defects and polishing
Duties will include:
Accurately and skilfully undertake all aspects of the motor vehicle body repair
Detect and diagnose any additional faults for further repair
Working under direct supervision at all times to achieve full competence and qualification
Ensure all work is completed safely and complies with manufacturer and British Standard industry guidelines
Any other ad hoc duties and when required
In addition to this you will also gain IMI qualifications in air conditioning, electric vehicle (EV) systems, Advanced Driver Assistance Systems (ADAS), and welding
Training:
The programme for the Multi-Skill Accident Repair Apprenticeship level 3 incorporates underpinning knowledge delivered in partnership and managed by EMTEC College based in Nottingham, you will be required to travel to Nottingham for 7 separate weeks across each year. Travel and accommadation costs with be covered by Halo
Apprentices will be required to have or achieve level 2 in English and maths prior to completion of their apprenticeship
Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace
Training Outcome:Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.Employer Description:Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.
• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Cycle scheme
• Gym discounts
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• virtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks
• 25 days holiday plus public holidays
• We invest in YOU with opportunities for career progression
• Pension contributions
• Work within a modern and clean working environment
• And we are always open to hearing what our people want!
We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.
We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it!
Our Values
Be Proud – take pride in your work and celebrate your successes, big or small.
Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most
Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t.
And most importantly, always be extraordinary.Working Hours :Monday - Friday, 8.00am - 5.00pm and 1 in 2 Saturdays, 8.00am - 12.00pm depending on business needs.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative....Read more...
Apprentice Field Service Engineer to cover the North of the UK, working on volumetric concrete mixers and cement silos, diagnosing, repairing and maintaining our customers’ construction machinery.
The role includes:
The commissioning and calibration of our machines to ensure the highest level of accuracy
On-site servicing
Customer training
Machine inspections
Diagnosing mechanical, hydraulic and electrical faults, using diagnostic tools and technical knowledge
Attending emergency breakdowns
Timely completion of job reports and timesheets
Providing technical advice and support to customers when required
Presenting a positive image of Armcon at all times
A flexible approach to workload, hours and possible nights away from home
Being friendly and personable as you will be customer facing
Full training will be provided, essentially by working on customer sites alongside our Senior Field Service Engineer and occasionally at our site in Poynton Cheshire. Ultimately, you will be working solo covering the North of England.
Ideally you will already have or be working towards getting a driving licence. Once fully trained, you will be issued with a company van, fuel and credit card. Power tools will be provided and there is a company pension scheme. We offer 24 days’ holiday, uniform and ongoing training and career development. Also, an annual bonus based on company performance.Training:Maintenance and Operations Engineering Technician Level 3.
Training will take place 1 day per week at Kendal College. Training Outcome:Possibility to progress to Level 4 HNC. Continue on to a permanent role and ultimately be working solo as a Field Service Engineer.Employer Description:Armcon are suppliers to the concrete industry. We are a dealer for Proall volumetric mixers and we supply moulds to precasters for the production of items such as fence posts, gravel boards, paving slabs and an ornamental range.
We have been in business for over 30 years and are employee owned.Working Hours :Monday to Friday 7am to 5pm (with some flexibility required to meet customer needs)
This is a field-based role covering North of England. Ideally candidate will be based in or around Carnforth.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Patience,Physical fitness....Read more...
