About the Role: Linking Humans is seeking a passionate and visionary ServiceNow Practice Lead to shape strategies, lead delivery teams, and drive the growth of our client’s ServiceNow practice. In this role, you’ll architect innovative solutions, inspire teams, and ensure exceptional client outcomes.What You’ll Do:ü Lead the development and execution of the ServiceNow practice strategy, ensuring we stay ahead of market trends and deliver exceptional value to clients.ü Guide the creation of innovative solutions, leveraging ServiceNow’s platform to address business challenges with cutting-edge strategies.ü Collaborate with cross-functional teams (including offshore) to develop and deliver comprehensive solutions, ensuring a seamless client experience.ü Take ownership of the ServiceNow presales cycle, from designing solutions to presenting proposals and leading client engagements.ü Ensure that each project aligns with client business objectives, mitigating risks while delivering high-quality, scalable solutions.ü Act as a trusted advisor to clients, articulating how ServiceNow can drive tangible business value and supporting them through the entire lifecycle.ü Lead the creation of reusable assets, accelerators, and templates that can be leveraged across multiple client engagements.ü Guide implementation teams in translating client requirements into successful project deliveries, ensuring smooth transitions from sales to delivery.ü Deliver product demos and proof of concepts to illustrate the transformative impact of ServiceNow solutions.ü Stay ahead of industry innovations and continuously evolve the ServiceNow practice by integrating new features and services.Essential Experience & Expertise:v At least 10 years of I.T experience including 3+ years in ServiceNow leading a practice or presales expertise.v Deep technical knowledge across ServiceNow offerings, including ITSM, ITOM, ITAM, CMDB, CSDM, Discovery, HRSD, CSM, and FSM.v Proven expertise in the full lifecycle of ServiceNow implementations, from scoping and design to delivery and optimization.v Hands-on experience with tools like ATF, Mobile Solutions, Reporting, and Analytics.v ServiceNow platform expertise, including workflows, integrations, and customizations.v Familiarity with industry-specific solutions like IRM, TSOM, and similar technologies is advantageous.v Mandatory certifications: CIS-CSM, CIS-HR (Desirable: CTA/CMA).v A collaborative and empowering leader who thrives in both independent and team environments.v Strong knowledge of ServiceNow’s Managed Service Provider (MSP) model and how it drives client success.Key Attributes & Personal Qualities:v Exceptional communication and presentation skills with the ability to influence stakeholders at all levels.v A strategic mindset with the ability to craft tailored solutions and propose innovative alternatives to meet client needs.v Strong business acumen, with the ability to understand complex client needs and drive alignment with ServiceNow solutions.v A results-driven, self-motivated leader who thrives in a fast-paced, client-centric environment.v Strong problem-solving and troubleshooting capabilities with a mature approach to decision-making.v Willingness to travel as needed to meet client and project requirements.....Read more...
Linking Humans is partnering with a leading ServiceNow Partner in the UAE to hire talented and experienced ServiceNow SPM (Strategic Portfolio Management) Senior Technical Consultants.If you are passionate about implementing ServiceNow SPM solutions and handling custom builds, this is your chance to join a dynamic and fast-growing team.Key Responsibilities:
Lead the design, development, and implementation of ServiceNow SPM solutions, including custom builds.Provide expert guidance on ServiceNow SPM modules, including Portfolio Management, Demand Management, Project Management, and Resource Management.Manage the customization of ServiceNow SPM to meet client-specific requirements, ensuring solutions are scalable and future-proof.Collaborate closely with clients to understand their business needs and deliver tailored technical solutions.Ensure successful execution of end-to-end ServiceNow SPM implementations, from requirement gathering to go-live.Perform integrations of ServiceNow SPM with other enterprise systems.Provide technical leadership and mentorship to junior consultants and internal teams.
Requirements:
Proven experience withServiceNow SPM and its core modules, including Portfolio Management, Demand Management, Project Management, and Resource Management.Must have the SPM Certification.Demonstrated experience inServiceNow SPM projects and delivering successful implementations.Strong background in custom builds and ability to handle complex, tailored solutions within the ServiceNow platform.Expertise in ServiceNow platform architecture, scripting, and integrations.Ability to collaborate with both technical and non-technical stakeholders to deliver high-quality solutions.Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist or Application Developer) are a plus.Excellent communication skills, with the ability to lead and guide cross-functional teams.
Why Join?
Visa Sponsorship & Relocation Assistance to Dubai/Abu Dhabi.Competitive tax-free salary + benefits package.Opportunity to work on interesting projects in a fast-growing market.Opportunties for career development and certifications.
Apply now!....Read more...
Linking Humans is partnering with a leading ServiceNow Partner in the UAE to hire talented and experienced ServiceNow SPM (Strategic Portfolio Management) Technical Architects.As a ServiceNow SPM Technical Architect, you will be responsible for the end-to-end design and delivery of custom ServiceNow SPM solutions, ensuring that the architecture aligns with business objectives and technical requirements. You will work directly with clients to understand their needs, guide the solutioning process, and oversee the technical implementation.Key Responsibilities:
Lead the design, architecture, and implementation of ServiceNow SPM solutions, including custom builds tailored to client specifications.Provide technical leadership in ServiceNow SPM projects, ensuring the solution is scalable, optimized, and aligned with best practices.Collaborate with business stakeholders to gather requirements and translate them into technical solutions within the ServiceNow SPM suite (including Portfolio Management, Demand Management, Resource Management, and Project Management).Oversee the integration of ServiceNow SPM with other enterprise applications and platforms.Ensure high-quality, efficient, and well-documented implementations by adhering to established ServiceNow SPM development guidelines and architecture principles.Mentor and guide senior consultants, developers, and project teams, ensuring alignment with best practices and maintaining the technical integrity of the solution.
Requirements:
SPM Certification is mandatory.Proven experience in ServiceNow SPM implementations, including large-scale and complex projects.Expertise in custom builds within the ServiceNow SPM platform, including the design, development, and deployment of tailored solutions.In-depth knowledge of ServiceNow SPM modules (Portfolio Management, Demand Management, Resource Management, Project Management, etc.).Strong background in ServiceNow platform architecture, scripting, workflows, and integrations.Ability to provide strategic and technical guidance to clients on the best practices for ServiceNow SPM.Strong problem-solving skills and the ability to provide innovative solutions in a fast-paced environment.Relevant ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are a plus.Excellent communication and interpersonal skills, with the ability to engage senior stakeholders and lead cross-functional teams.
Why Join?
Visa Sponsorship & Relocation Assistance to Dubai/Abu Dhabi.Competitive tax-free salary and comprehensive benefits.Work on exciting projects that involve innovative custom solutions and complex integrations.Opportunity to work with ahighly skilled team on cutting-edge ServiceNow technologies in a growing market.Opportunties for career development and certifications.
Apply now!....Read more...
Our client is urgently seeking a ServiceNow Technical Architect to design, implement, and support ServiceNow solutions. They are open to both permanent and contract candidates. This role involves leading complex projects, mentoring junior consultants, and ensuring seamless integrations aligned with business objectives.Key Responsibilities
Lead the design, development, and deployment of ServiceNow solutions.Analyse client requirements and propose effective solutions.Develop and maintain applications, configurations, and workflows.Ensure best practices, automation, and system optimisation.Implement and maintain integrations with third-party applications.Provide technical leadership and mentor junior consultants.Support ServiceNow upgrades, patching, and release management.Troubleshoot technical issues and drive continuous improvements.Collaborate with stakeholders to ensure successful solution adoption.
Qualifications & Experience
Degree in Computer Science or related field.ITIL v4 Foundation Certification.ServiceNow Certifications:
CIS – Service Portfolio Management (SPM) (required)CSA, CAD (preferred)CTA (bonus)
Minimum 6 years of hands-on ServiceNow experience across:
SPM (required), ITSM, ITOM, CSM, TSM, HRSD, ITBMService Portal, Mobile Development, Integration Hub, API integrations
Strong understanding of ITIL and Agile methodologies.Excellent problem-solving, leadership, and communication skills
If you think you'd be a great fit, apply now!
....Read more...
Our client is urgently seeking a ServiceNow Technical Architect to design, implement, and support ServiceNow solutions. They are open to both permanent and contract candidates. This role involves leading complex projects, mentoring junior consultants, and ensuring seamless integrations aligned with business objectives.Key Responsibilities
Lead the design, development, and deployment of ServiceNow solutions.Analyse client requirements and propose effective solutions.Develop and maintain applications, configurations, and workflows.Ensure best practices, automation, and system optimisation.Implement and maintain integrations with third-party applications.Provide technical leadership and mentor junior consultants.Support ServiceNow upgrades, patching, and release management.Troubleshoot technical issues and drive continuous improvements.Collaborate with stakeholders to ensure successful solution adoption.
Qualifications & Experience
Degree in Computer Science or related field.ITIL v4 Foundation Certification.ServiceNow Certifications:
CIS – Service Portfolio Management (SPM) (required)CSA, CAD (preferred)CTA (bonus)
Minimum 6 years of hands-on ServiceNow experience across:
SPM (required), ITSM, ITOM, CSM, TSM, HRSD, ITBMService Portal, Mobile Development, Integration Hub, API integrations
Strong understanding of ITIL and Agile methodologies.Excellent problem-solving, leadership, and communication skills
If you think you'd be a great fit, apply now!
....Read more...
Linking Humans is seeking a ServiceNow ITOM Technical Architect on behalf of our client, an elite ServiceNow partner in the UAE. The ideal candidate will have deep expertise in ITOM development and implementations, with a strong ability to lead complex projects.Key Responsibilities:
Lead the design, architecture, and implementation of comprehensive ServiceNow solutions across various modules, ensuring alignment with business objectives.Provide expert technical leadership in creating scalable and efficient ServiceNow architectures, ensuring best practices are followed across all stages of implementation.Collaborate closely with clients to understand their requirements and design customized ServiceNow solutions that address business needs and drive digital transformation.Oversee the integration of ServiceNow modules with other enterprise systems, ensuring seamless data flow and process automation.Lead and mentor project teams, fostering knowledge transfer, coaching, and professional development to ensure successful project delivery.
Qualifications:
At least 5 years of hands-on experience in ITOM implementations with ServiceNow.Strong expertise in ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration.Proven ability to lead and deliver large-scale ServiceNow ITOM projects for enterprise clients.ServiceNow certifications (ITOM or similar) are highly preferred.Excellent problem-solving, communication, and client-facing skills.
Benefits:
Competitive, tax-free salary and relocation package (visa sponsorship included).Opportunity to work with an elite ServiceNow partner.Continuous professional development and career growth opportunities in a dynamic environment.
Apply now!....Read more...
Linking Humans is looking for an ServiceNow Senior ITOM Technical Consultant on behalf of our client, an elite ServiceNow partner in the UAE. The ideal candidate should have exceptional expertise in ITOM development and implementations.Key Responsibilities:
Lead the design and implementation of ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, etc.).Provide technical leadership and expert guidance on ITOM best practices.Collaborate with clients to gather requirements and deliver solutions that meet business needs.Ensure seamless integration of ITOM modules with other ServiceNow solutions.Mentor junior team members and assist in training.
Qualifications:
At least 5 years of hands-on experience in ITOM implementations with ServiceNow.Strong expertise in ITOM modules such as Discovery, Service Mapping, and Event Management.Proven track record in delivering ServiceNow solutions for enterprise clients.ServiceNow certifications (ITOM or similar) are highly desirable.Excellent communication, problem-solving, and client-facing skills.
Benefits:
Competitive tax free salary and relocation package (visa sponsorship included)Opportunity to work with an elite ServiceNow partner.Access to ongoing professional development and career growth opportunities.
Apply now!....Read more...
About the RoleLinking Humans is proud to be working with a leading ServiceNow Partner that is expanding its expert team with a ServiceNow SPM Technical Consultant. This is an excellent opportunity to work on cutting-edge Service Portfolio Management (SPM) implementations, delivering high-value solutions to enterprise clients.As a ServiceNow SPM Technical Consultant, you will play a key role in designing, developing, and implementing SPM (formerly ITBM) solutions, ensuring seamless integration with clients' existing ServiceNow platforms. This role is ideal for someone who thrives in a fast-paced, client-facing environment and is passionate about transforming business operations through ServiceNow technology.Key Responsibilities
Lead the design and implementation of ServiceNow SPM solutions for enterprise clients.Gather business requirements and translate them into scalable technical solutions.Configure and develop Demand, Project, Resource, and Portfolio Management modules within ServiceNow.Work closely with stakeholders to enhance and optimise PPM, Agile, and Financial Management capabilities.Collaborate with cross-functional teams to ensure seamless ServiceNow platform integrations.Provide technical expertise and best practice recommendations for SPM workflows and automation.Deliver end-user training and post-implementation support.
Requirements
Proven experience as a ServiceNow Technical Consultant, specialising in SPM/ITBM.Hands-on expertise with ServiceNow Demand, Project, and Portfolio Management modules.Strong understanding of Agile Development, Resource Management, and Financial Planning.Proficiency in ServiceNow scripting (JavaScript, Flow Designer, Integration Hub).Experience working with ServiceNow Partners and enterprise customers.Excellent problem-solving skills with a proactive approach to client needs.ServiceNow certifications in SPM or related modules (highly desirable).
Why Join?
Work with a top-tier ServiceNow Partner on high-impact enterprise projects.Competitive salary plus performance-based bonuses.Flexible/remote working options available.Career growth opportunities with training and certifications.A dynamic and supportive team culture.
Apply Now If you are a ServiceNow SPM expert looking to take your career to the next level, we want to hear from you. Submit your CV today and let’s discuss how this role aligns with your skills and aspirations.....Read more...
Location: Dubai, United Arab EmiratesSalary: Competitive tax-free package + relocation support & visa sponsorship Job Type: Full-time, PermanentAre you an experienced ServiceNow Project Manager looking to relocate to Dubai?We are hiring a ServiceNow Project Manager to join a leading organisation in Dubai, UAE. This role is open to candidates from anywhere in the world, offering an excellent relocation package and full visa sponsorship.This is an exciting opportunity to lead high-profile ServiceNow implementations while building a career in one of the world’s fastest-growing technology hubs.Key Responsibilities:
Manage end-to-end ServiceNow project delivery, ensuring successful implementation and business impactWork closely with clients, stakeholders, and technical teams to define project scope, goals, and deliverablesOversee project planning, resource allocation, risk management, and stakeholder communicationEnsure adherence to ServiceNow best practices and project management methodologiesDrive continuous improvement and optimise project delivery processes
Requirements:
Fluent Arabic speaker (essential)Proven experience as a ServiceNow Project Manager, leading successful implementationsStrong understanding of ServiceNow platform capabilities, modules, and integrationsExperience working with senior stakeholders, managing budgets, and ensuring alignment with business objectivesWillingness to relocate to Dubai (relocation package & visa sponsorship provided)
What’s on Offer?
Tax-free salary and generous benefitsFull relocation support & visa sponsorship for international candidatesWork on large-scale digital transformation projectsBuild your career in Dubai’s thriving technology and innovation sector
Apply now. If you meet the criteria and are ready to take your career to the next level, submit your CV today.....Read more...
Location: Dubai or Abu Dhabi, United Arab Emirates Salary: Competitive tax-free package + relocation support & visa sponsorship Job Type: Full-time, PermanentWe are hiring an Arabic-speaking ServiceNow Process Consultant / ITSM Business Analyst to join a leading organisation in Dubai or Abu Dhabi. The role involves assessing, designing, and improving ITSM processes to align with best practices and business goals. This position is open to candidates worldwide, with visa sponsorship and relocation support available.Responsibilities
Analyse and assess existing ITSM processes, identifying areas for improvementConduct gap assessments against ITIL4 best practices and ServiceNow out-of-the-box processesDevelop and implement process improvement roadmaps aligned with business prioritiesLead stakeholder workshops to gather and define requirements for ServiceNow solutionsDocument end-to-end ITSM processes, workflows, and supporting materialsSupport testing, validation, and adoption of new processesConduct audits and ensure compliance with ITSM frameworksStay updated on ServiceNow developments and industry trends
Requirements
Fluent Arabic speakerProven experience as a ServiceNow Process Consultant or ITSM Business AnalystStrong knowledge of ITIL4 and ServiceNow ITSM modulesExperience in process assessment, gap analysis, and workflow optimisationAbility to lead workshops and translate business needs into technical solutionsWilling to relocate to Dubai or Abu Dhabi (relocation package and visa sponsorship provided)
What’s on Offer
Tax-free salary with benefitsVisa sponsorship and relocation supportOpportunity to work on high-profile ServiceNow projectsCareer development in a growing technology market
Apply now by submitting your CV.....Read more...
Restaurant Manager - Dubai We are actively seeking an experienced Restaurant Manager for a premium dining restaurant in downtown Dubai. The main responsibility of the restaurant manager is to ensure the overal smooth and effective management of restaurant operations on a daily basis with a strong focus on customer service. Main duties:
Recruiting, training and supervising staff.Agreeing and managing budgets.Creating staffing rotas.Planning menus.Ensuring compliance with licensing, hygiene and health and safety legislation.Promoting and marketing the business.Overseeing stock levels and ordering supplies.Handling customer enquiries and complaints.Taking reservations.Greeting and advising customers.Problem solving.Preparing and presenting staffing/sales reports.Keeping statistical and financial records.Assessing and improving profitability.Liaising with customers, employees, suppliers, licensing authorities and sales representatives.Making improvements to the running of the business and developing the restaurant.
Ideal persnon:
Experience in high volume, casual dining conceptsMust have GCC experienceAbility to work in a fast=paced environment
Salary package: AED15K-20K pm + Flights, Accommodation, Medicals, Visa, Transport ....Read more...
Location: Dubai, UAE (On-site or open to relocation)
Duration: 24 months (freelance or full employment contract)
Additional Benefits: Temporary accommodation, company car, private insurance
Job Description:
We are looking for an experienced SAP S/4HANA Project Manager to lead a 24-month S/4HANA transformation project in Dubai, UAE. This is an on-site role with relocation support, offering the opportunity to work on a large-scale SAP transformation within a dynamic international environment.
Key Responsibilities:
Oversee the end-to-end SAP S/4HANA transformation, ensuring project milestones are met.
Collaborate with key stakeholders to define project scope, timelines, and deliverables.
Manage cross-functional teams, ensuring smooth SAP implementation and integration.
Identify risks, troubleshoot issues, and provide solutions to ensure project success.
Requirements:
3–5 years of experience in SAP S/4HANA project management.
Proven track record in SAP transformation projects.
Strong leadership, communication, and stakeholder management skills.
Fluent English (additional languages are a plus).
Must be on-site in Dubai or open to relocation.
What’s in it for you?
Long-term 24-month contract with career growth potential.
Relocation support with temporary accommodation, a company car, and private insurance.
Work on a major S/4HANA transformation project in a global business hub.
Interested? Click "Apply" to send your CV or contact us directly at
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
What You'll Gain:
✔ Exclusive job openings from verified recruiters ✔ Collaborative placements with fair and transparent terms ✔ Flexible, remote work – control your workload and earnings ✔ A community-driven approach that supports your growth
📢 How to Apply: If you're a recruiter ready to increase placements and earnings through collaboration, click “Apply Now” to learn more.
Let's redefine recruitment together.
#Recruitment #Hiring #RecXchange #FreelanceRecruiter #TalentAcquisition....Read more...
Regional Training Manager - Dubai We have been retained by an international client that is looking to strengthen their team by adding a Regional Training Manager. The main purpose of the role is to ensure that all training programs are effectively designed, implemented, and aligned with the company's high standards across the entire business. Responsibilities included, but not limited to:
Develop and implement a comprehensive regional training strategy, ensuring alignment with the brand’s standards, values, and business objectives.Identify training needs across different countries and tailor programs to meet the unique needs of each market, while maintaining consistency with global brand standards.Collaborate with senior management to set clear training goals and KPIs, tracking progress and ensuring successful implementation.Create and update engaging, high-quality training materials for various areas including product knowledge, customer service, operational processes, and health and safety.Ensure all training materials are culturally relevant and appropriate for the target audience in each country.Lead training sessions, workshops, and coaching initiatives for store managers, team leaders, and frontline staff across all business countries.Facilitate both in-person and remote training sessions, ensuring effective knowledge transfer and engagement.Utilize a variety of learning methods including classroom, e-learning, and on-the-job training.Work closely with local store managers and leadership teams to provide ongoing coaching and mentorship to ensure that training is applied effectively on the floor.Build a strong internal training team by identifying and developing local training champions within each countrMonitor the performance of training programs through assessments, feedback, and KPIs.Regularly evaluate the effectiveness of training programs and make improvements based on feedback and business needs.Report on training outcomes to senior management, identifying successes, areas for improvement, and training needs for the futureManage the logistics of training schedules and resources across six countries, ensuring smooth coordination with local teams.Act as the key contact for all training-related matters in the region, working closely with HR, operations, and senior leadership to ensure alignment.Ensure that all training reflects the high-end nature of the brand and the expectations of our discerning clienteleDesign and implement a comprehensive L&D strategy that aligns with the regional business goals, company values, and industry standards.Ensure that training programs reflect the specific needs of the region, considering cultural nuances and market-specific challenges.Collaborate with department heads, store managers, and HR teams across the region to identify skill gaps and training requirements.Prioritize training needs based on business objectives and operational demands.Develop and manage the L&D budget for the region, ensuring that training programs are delivered within allocated resources.
Ideal candidate:
3-4 years' experience as a Regional Training Manager or equivalentDegree in HR Management or relevant qualificationMust have GCC experienceWillingness to travel regularlyAbility to work and build relations with teams in different departmentsHas high energy and great personalityIs familiar with all related documentation and especially with the relevant Operational Standards Manual for his/her field of responsibilityEncourages a learning-oriented culture within the organisation by promoting continuous education, knowledge sharing, and professional development
Salary package: AED25 000 - 30 000 including benefits ....Read more...
Regional Training Manager We have been retained by an international client that is looking to strengthen their team by adding a Regional Training Manager. The main purpose of the role is to ensure that all training programs are effectively designed, implemented, and aligned with the company's high standards across the entire business. Responsibilities included, but not limited to:
Develop and implement a comprehensive regional training strategy, ensuring alignment with the brand’s standards, values, and business objectives.Identify training needs across different countries and tailor programs to meet the unique needs of each market, while maintaining consistency with global brand standards.Collaborate with senior management to set clear training goals and KPIs, tracking progress and ensuring successful implementation.Create and update engaging, high-quality training materials for various areas including product knowledge, customer service, operational processes, and health and safety.Ensure all training materials are culturally relevant and appropriate for the target audience in each country.Lead training sessions, workshops, and coaching initiatives for store managers, team leaders, and frontline staff across all business countries.Facilitate both in-person and remote training sessions, ensuring effective knowledge transfer and engagement.Utilize a variety of learning methods including classroom, e-learning, and on-the-job training.Work closely with local store managers and leadership teams to provide ongoing coaching and mentorship to ensure that training is applied effectively on the floor.Build a strong internal training team by identifying and developing local training champions within each countrMonitor the performance of training programs through assessments, feedback, and KPIs.Regularly evaluate the effectiveness of training programs and make improvements based on feedback and business needs.Report on training outcomes to senior management, identifying successes, areas for improvement, and training needs for the futureManage the logistics of training schedules and resources across six countries, ensuring smooth coordination with local teams.Act as the key contact for all training-related matters in the region, working closely with HR, operations, and senior leadership to ensure alignment.Ensure that all training reflects the high-end nature of the brand and the expectations of our discerning clienteleDesign and implement a comprehensive L&D strategy that aligns with the regional business goals, company values, and industry standards.Ensure that training programs reflect the specific needs of the region, considering cultural nuances and market-specific challenges.Collaborate with department heads, store managers, and HR teams across the region to identify skill gaps and training requirements.Prioritize training needs based on business objectives and operational demands.Develop and manage the L&D budget for the region, ensuring that training programs are delivered within allocated resources.
Ideal candidate:
3-4 years' experience as a Regional Training Manager or equivalentDegree in HR Management or relevant qualificationMust have GCC experienceWillingness to travel regularlyAbility to work and build relations with teams in different departmentsHas high energy and great personalityIs familiar with all related documentation and especially with the relevant Operational Standards Manual for his/her field of responsibilityEncourages a learning-oriented culture within the organisation by promoting continuous education, knowledge sharing, and professional development
Salary package: AED25 000 - 30 000 including benefits ....Read more...