Servicenow Process Architect â Dubai
We're hiring on behalf of a leading consultancy delivering high-impact ServiceNow solutions across the Middle East. Theyre looking for a Process Architect with strong ServiceNow experience. Arabic is a bonus but not essential if you're already in the UAE. Key Responsibilities - Design and optimise service-based business processes aligned with ITIL 4. - Lead client workshops, gather requirements, and create detailed process documentation. - Collaborate with technical teams to ensure build aligns with business needs. - Support testing cycles, training, and stakeholder adoption. - Engage in pre-sales and bid work when required. Requirements - Based in the UAE. - Bachelors degree in IT or related field. - ITIL 4 Foundation + ServiceNow CSA. - At least 3 ServiceNow CIS certifications (e.g. ITSM, CSM, GRC, etc.). - Proven experience in ITSM consulting and process design. - Strong communication and documentation skills. Nice to Have: Arabic language skills