An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An opportunity has arisen for a Senior Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare.
As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment.
This is a 6-month contract-based role offering hybrid / remote working options, salary range of £450 - £600 per day and benefits.
You will be responsible for:
* Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions.
* Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support.
* Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes.
* Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria.
* Analysing and supporting API integrations between Jira Service Management, HubSpot and other business systems.
* Ensuring solutions align with wider service management processes and technology environments.
* Supporting testing, validation and User Acceptance Testing (UAT) activities.
* Identifying delivery risks, dependencies and implementation considerations.
* Producing operational documentation, training materials and implementation resources to support adoption.
What we are looking for:
* Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role
* Proven experience delivering Jira Service Management implementations.
* Strong Business Analysis experience within system implementation, digital transformation or operational change programmes.
* Experience working with HubSpot integrations.
* Previous involvement in projects that have progressed from discovery through to implementation and delivery.
* Strong skills in workflow design, process mapping and business documentation.
* Experience supporting system integrations, including API-related analysis.
* Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models.
* Experience producing training materials, operational procedures and implementation documentation.
This is an excellent opportunity for a Business Analyst with Jira Service Management implementation experience to join a high-profile transformation programme.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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IT Business Analyst London Up to £650 per day (Outside IR35) Initial 3 month termA leading construction engineering organisation is looking for an experienced Business Analyst to support a range of high-profile business and technology transformation initiatives. This is an exciting opportunity to work across digital transformation, enterprise applications, cyber security, AI and operational improvement programmes during a significant period of business change and growth.Working closely with senior stakeholders, project managers, technical teams and third-party partners, you will be responsible for understanding business needs, documenting requirements and ensuring technology solutions deliver measurable business value.Key Responsibilities:
Elicit, analyse and document business, functional and non-functional requirements.
Facilitate workshops and engage with stakeholders across the business to understand current and future state processes.
Produce high-quality documentation including business requirements, process maps, user stories and functional specifications.
Identify opportunities to improve, standardise and automate business processes.
Support the delivery of digital transformation and technology change initiatives.
Work closely with technical teams to evaluate solution options and ensure business requirements are met.
Support solution design, testing, business readiness, training and user adoption activities.
Assist with change impact assessments and ensure successful implementation of new processes and systems.
Required Experience:
Proven experience working as a Business Analyst within IT, digital transformation or business change environments.
Strong experience gathering and documenting requirements for complex technology projects.
Excellent stakeholder management, workshop facilitation and communication skills.
Experience with enterprise applications such as ERP, HR, Finance, Microsoft 365 or Service Management platforms.
Strong business process mapping and process improvement experience.
Experience supporting infrastructure, cyber security, enterprise application or digital transformation programmes.
Ability to bridge the gap between business and technical teams, translating complex technical concepts into business-focused solutions.
Experience of AI, automation or process optimisation initiatives would be advantageous.
Desirable Qualifications
BCS, IIBA or equivalent Business Analysis qualification.
Lean Six Sigma certification.
Agile Business Analyst, AgilePM, Scrum or SAFe certification.
PRINCE2 or Change Management qualifications.
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Provide first-line support for business systems, investigating issues and escalating where appropriate.
Assist with the administration, maintenance and testing of our ERP system.
Use SQL to support data analysis, troubleshoot issues and improve data quality.
Develop and maintain Power BI reports and dashboards.
Identify opportunities to improve processes through automation using tools such as Power Automate, Python and AI.
Monitor and support system integrations, assisting with testing and implementation.
Support business systems projects, including upgrades, testing, documentation and user acceptance testing.
Gather user requirements and contribute to the development of in-house applications.
Maintain system documentation and help deliver user training and guidance.
Training:Why choose our Data Analyst apprenticeship?
QA's Data Analyst Level 4 apprenticeship develops the skills needed to collect, organise and study data to provide valuable business insight.
The principles of data analytics are being applied across just about every industry. Using past-event data, analysts are making important insight-based business decisions and driving customer value across every team and function, including operations, finance, sales and marketing.
At QA we have deep-rooted expertise in Data, Analytics and AI. Our solutions transform the way that individuals use data and enable organisations to make more data-driven business decisions.
QA's Data Analyst Level 4 apprenticeship programme enables your organisation to:
Build the skills and capabilities you need throughout your organisation to analyse, interrogate and present technical data, providing informed and valuable business insights to a range of stakeholders.
Upskill or reskill your existing workforce with data skills and create analysts for the modern day workplace.
Recruit and harness a new talent pathway: QA can help you cost-effectively recruit diverse, ambitious talent into your business and help you build a pipeline of data literacy talent.
Delivered by industry experts with real-world experience, the programme’s content has been designed around real-life skills and includes the additional PL-300 Microsoft Power BI Data Analyst certification (see below). The technical content aligns to and is relevant to employers and the market.
Upon successful completion, learners will be awarded the Data Analyst Level 4 apprenticeship.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:SLG is a design-led international beauty company, creating, manufacturing, and distributing some of the high street's most innovative beauty and male grooming brands.Working Hours :Flexible working around core hours (8.00am - 5:30pm, 2.00pm on Fridays).Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills....Read more...
Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
You'll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.
Training:
The apprenticeship will be delivered with a blend of online & onsite meetings with the candidates assessor every 4-6 weeks until successful completion of the apprenticeship.
Training Outcome:Successful completion may lead to permanent roles; including Junior Application Support Analyst, Application Support Analyst, Technical Support Analyst, Software Support Specialist or Customer Support Consultant. With ongoing training and career development opportunities.Employer Description:
Leading the wayEbbon Group is a digital platforms company with a relentless mission to solve the problems faced by the global automotive community – driving together towards an efficient, sustainable and safer future. We have an established portfolio of products that primarily serve the fleet community.
For over 25 years, we have focused on connecting and automating the automotive community with an increasing range of platforms.
Working Hours :Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch break.Skills: Attention to detail,Excellent Communication skills,Excellent C/Service Skills,Good Microsoft Office Skills,Good IT Skills,Strong problem solving ability,Strong Organisation Skills,Willingness to learn,Able to manage multiple tasks,Interest in Technology,Interest in Software Support,Fluent in speaking in French,Fluent in writing in French,Fluent in writing in English,Fluent in speaking in English,C/Service experience desirable,Friendly & Professional,Customer focused,Enthusiastic about Technology,Eager to learn,Reliable & Proactive,Analytical & positive attitude,Able to work in a team & alone....Read more...
Telecoms Provisioning Order Analyst
Order Management | Service Delivery
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract Telecoms Provisioning Order Analyst. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement or telecoms service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Analyst, Order Creation, Provisioning Coordinator, Change Request Administrator, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Telecoms Provisioning Order Analyst
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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Support the maintenance of Power BI reports and dashboards.
Assist with checking data accuracy and investigating simple discrepancies.
Help test new or updated reports before they are shared with users.
Make basic report changes under guidance, such as layout, wording or simple visual updates.
Maintain clear documentation for reports, processes and user guidance.
Help collect, organise and prepare data for reporting and business purposes.
Support the creation, maintenance and updating of Item and Master Data within business systems.
Carry out data quality checks to help ensure information is accurate, complete and consistent.
Support the Data Manager with Item/Part data administration within QAD MFG/Pro.
Support simple analysis tasks using tools such as Excel and Power BI.
Learn how data supports business processes and decision-making across the organisation.
Gain exposure to simple automation tools such as Power Automate.
Help identify manual tasks that could be improved or simplified.
Support small improvement activities under guidance from the IT team.
Training:Why choose our Data Analyst apprenticeship?
QA's Data Analyst Level 4 apprenticeship develops the skills needed to collect, organise and study data to provide valuable business insight.
The principles of data analytics are being applied across just about every industry. Using past-event data, analysts are making important insight-based business decisions and driving customer value across every team and function, including operations, finance, sales and marketing.
At QA we have deep-rooted expertise in Data, Analytics and AI. Our solutions transform the way that individuals use data and enable organisations to make more data-driven business decisions.
QA's Data Analyst Level 4 apprenticeship programme enables your organisation to:
Build the skills and capabilities you need throughout your organisation to analyse, interrogate and present technical data, providing informed and valuable business insights to a range of stakeholders.
Upskill or reskill your existing workforce with data skills and create analysts for the modern-day workplace.
Recruit and harness a new talent pathway: QA can help you cost-effectively recruit diverse, ambitious talent into your business and help you build a pipeline of data literacy talent.
Delivered by industry experts with real-world experience, the programme’s content has been designed around real-life skills and includes the additional PL-300 Microsoft Power BI Data Analyst certification (see below). The technical content aligns to and is relevant to employers and the market.
Upon successful completion, learners will be awarded the Data Analyst Level 4 apprenticeship.
Tools and technologies learned:
Learners will learn to use visualisation tools such as (PowerBI, Tableau), SQL Server, SSIS, Python and R programming languages, and Cloud Technologies such as: Azure, AWS, GCP.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Amtico have been bringing the best in luxury vinyl tiles (LVT) to Britain, and then to the world at large, for six decades. Our British manufacturing expertise ensures exceptional craftsmanship and quality.Working Hours :Monday to Friday, 8:30am - 4:45pm, with 2 days working from home. The first few weeks of your apprenticeship will be fully office- based.Skills: Communication skills,Attention to detail,Problem solving skills....Read more...
Step into a career-defining role where language meets large-scale data analytics.An exceptional opportunity has emerged for a Junior English Linguistics Analyst to join a fast-growing data intelligence company that is building the next generation of analytics tools for the investment, research and corporate sectors. This London-based Junior English Linguistics Analyst position is ideal for a recent graduate or early-career linguist who wants to apply academic training in English language to a commercial big data environment.About the company This is a high-growth technology business operating at the intersection of language, finance and data science. Their platform processes enormous volumes of qualitative information to surface insights that drive investment, research and strategic decision-making. Linguistic precision sits at the heart of everything they build, and the company is investing heavily in expanding its language team as it scales.About the role As a Junior English Linguistics Analyst, you will support the linguistics team in shaping how the platform interprets written English at scale. Your day-to-day work will involve hands-on language analysis, annotation, and quality assurance across large datasets, with structured training and mentorship from senior colleagues.Here's what you'll be doing:Annotating and tagging English language datasets for use in natural language processing pipelinesReviewing automated text extraction outputs and flagging linguistic inaccuraciesContributing to the development of annotation guidelines and style referencesSupporting taxonomy and ontology work for finance and business terminologyDocumenting linguistic edge cases and patterns for the wider engineering teamCollaborating with data scientists, analysts and product colleagues on quality improvementsHere are the skills you'll need:A degree in English Language, Linguistics, Applied Linguistics or a closely related disciplineStrong grounding in English grammar, syntax, semantics and morphologyExcellent written communication and meticulous attention to detailComfortable working with structured data, spreadsheets and basic technical toolsCuriosity about how language is processed computationallyAny exposure to corpus linguistics, NLP concepts or annotation tools is advantageousWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available for this Junior English Linguistics Analyst position.Key perks and benefits:Starting salary of £25,000 – £28,000Hybrid working from a central London officeStructured training and clear progression to mid-level linguist rolesPension contribution and 25 days annual leave plus bank holidaysExposure to cutting-edge applications of language technologyRegular learning sessions, conference allowance and mentorshipWhy a career in computational linguistics matters Demand for linguistics professionals in the UK data and analytics sector continues to climb as more companies rely on text-based insight. Junior English Linguistics Analyst roles like this one are increasingly seen as the first step into careers spanning NLP, AI research and computational linguistics, with significant earning potential for those who develop their technical literacy. Joining a growing analytics firm at this stage offers genuine influence over the systems being built and a clear path to mid and senior linguistic leadership.This Junior English Linguistics Analyst opportunity is brought to you by The Opportunity Hub UK – connecting ambitious language professionals with career-defining roles in London and beyond.....Read more...
Lead Business AnalystLocation: Hybrid, London (3 days per week in the office) Type: Permanent Paying between £75,000-85,000, depending on experience. A leading Construction Engineering firm are looking for an experienced Lead Business Analyst to support a portfolio of business and technology transformation programmes. This is an excellent opportunity to lead analysis activities across digital transformation, enterprise systems, AI, cyber security and business change initiatives.Working closely with business stakeholders, project teams and technology specialists, you will ensure business requirements are clearly understood and translated into solutions that deliver real business value.Key Responsibilities
Lead business analysis activities across multiple projects and programmes.
Gather, analyse and document business requirements.
Facilitate workshops and engage stakeholders at all levels.
Identify opportunities to improve, standardise and automate business processes.
Support the delivery of digital transformation and technology change initiatives.
Work with technical teams to define and evaluate solution options.
Support testing, business readiness and user adoption activities.
Provide guidance and best practice to Business Analysts across the organisation.
Required Experience
Extensive Business Analysis experience within IT, transformation or change environments.
Proven experience delivering requirements and process improvements for complex projects.
Strong stakeholder management, communication and facilitation skills.
Experience with enterprise systems such as ERP, HR, Finance or Service Management platforms.
Strong business process mapping and improvement capabilities.
Experience supporting digital, infrastructure, cyber security or business change programmes.
Knowledge of AI, automation or process optimisation initiatives would be advantageous.
Ability to translate technical concepts into clear business language.
Qualifications Essential
BCS, IIBA or equivalent Business Analysis qualification.
Lean Six Sigma qualification.
Desirable
Agile Business Analyst, AgilePM, Scrum or SAFe certification.
PRINCE2 qualification.
Change Management certification.
Location: Hybrid, London (3 days per week in the office) Must be eligible to work in the UK. Paying between £75,000-85,000, depending on experience. ....Read more...
Business Analyst – Insurance Tariff & Claims Systems – Solothurn / Hybrid
(Key skills: Business Analysis, Health Insurance, Accident Insurance, Sumex, Syrius, Tariff Management, SQL, Requirements Engineering, Invoice Verification, Insurance Technology, Swiss Insurance Market)
Are you a Business Analyst with deep expertise in health and accident insurance processes and a strong understanding of tariff and claims management systems? Do you enjoy working in complex environments where technology and business operations combine to improve efficiency and automation? If so, this is an excellent opportunity to join a leading insurance technology organisation supporting the Swiss healthcare insurance sector.
Our client is seeking a Business Analyst – Tariff Management to support the development and optimisation of business-critical insurance applications and automated invoice verification processes. You will work closely with technical teams, business stakeholders and customers to analyse requirements, develop specifications and contribute to solutions that support highly regulated insurance operations.
In this role, you will monitor developments across the Swiss health and accident insurance market, analyse business requirements and help deliver enhancements through configuration and system optimisation. You will also support release planning and implementation activities, maintain reference data processes and contribute to the operation of core business services and peripheral systems.
It is very important that candidates have strong know-how within the health and accident insurance environment. In addition, experience with the systems Syrius and/or Sumex is a key requirement for this position. Experience with tariff systems, invoice verification processes and SQL would be highly beneficial, alongside strong analytical and communication skills.
This is a fantastic opportunity to join a forward-thinking insurance technology environment where your expertise will directly contribute to improving operational efficiency and digital insurance services.
Location: Solothurn, Switzerland / Hybrid working
Salary: CHF 100,000 – CHF 120,000 + Benefits
Language: Minimum of C1 German and English
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDTECHREC NOIRSWITZERLANDREC....Read more...
Business Analyst – Claims Systems & Insurance Technology – Solothurn / Hybrid
(Key skills: Business Analysis, Health Insurance, Accident Insurance, Sumex, Claims Management, Invoice Verification, Requirements Gathering, Process Optimisation, SQL, Insurance Technology, Swiss Insurance Market)
Are you an experienced Business Analyst with strong expertise in health and accident insurance systems? Do you enjoy improving claims and invoice verification processes while working closely with both business and technical teams? If so, this is an exciting opportunity to join a specialist insurance technology organisation supporting critical systems across the Swiss healthcare insurance market.
Our client is seeking a Business Analyst – Claims & Sumex to support the ongoing development and optimisation of core insurance applications and claims processes. Working closely with customers, developers and technical specialists, you will analyse business requirements, develop functional specifications and contribute to the enhancement of highly business-critical insurance platforms.
In this role, you will model and optimise business processes within the health and accident insurance environment, particularly across claims and benefits management. You will support the continuous improvement of automated invoice verification processes, contribute to cost optimisation initiatives and help ensure the reliable operation of the Sumex business service and associated systems. You will also participate in customer projects, release planning and production implementations.
It is very important that candidates have strong know-how within the health and accident insurance environment. In addition, hands-on experience with Sumex and/or Syrius is a key requirement for this role. Experience with SQL, process modelling and requirements engineering will also be highly beneficial, alongside strong communication and stakeholder management skills.
This is an excellent opportunity to join a collaborative insurance technology environment where your expertise will directly contribute to improving digital claims management and operational efficiency across the healthcare insurance sector.
Location: Solothurn, Switzerland / Hybrid working
Salary: CHF 100,000 – CHF 125,000 + Benefits
Language: Minimum of C1 German and English
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDTECHREC NOIRSWITZERLANDREC....Read more...
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: • Answer incoming telephone calls, emails and support requests in a professional and friendly manner • Accurately log incidents and service requests within the service desk ticketing system • Gather relevant information from customers to ensure engineers have everything needed to investigate issues • Categorise and prioritise tickets in line with Service Level Agreements • Assign tickets to the appropriate engineers or technical teams • Provide customers with ticket reference numbers and regular progress updates • Monitor ticket queues to ensure requests are progressing within agreed timescales • Escalate urgent or high-priority incidents where appropriate • Maintain accurate ticket documentation and service records • Assist with general service desk administration and reporting Requirements: • A genuine interest in technology and IT • Excellent customer service and communication skills • Strong attention to detail and organisational skills • The ability to remain calm and organised in a busy environment • A positive attitude and willingness to learn • Good knowledge of Microsoft Office applications • An IT-related degree, college qualification or apprenticeship will be highly beneficial • Previous experience in a customer service, helpdesk or service desk environment. ....Read more...
The L4 Data Analyst Apprentice in the Knowledge Exchange and Collaboration (KEC) team supports the collection, validation, and analysis of impact data to demonstrate programme outcomes. The apprentice also supports monitoring and evaluation processes, documents data practices, and collaborates with colleagues to understand reporting needs. Through developing skills in data analysis, communication, and problem-solving, they play a key role in strengthening evidence-based impact assessment.
Role responsibilities include:
Collect and compile impact data from multiple internal and external sources.
Clean, validate, and organise datasets to ensure accuracy and consistency.
Analyse data to identify trends, outcomes, and insights on programme impact.
Create reports, dashboards, and visualisations to communicate findings clearly.
Support monitoring & evaluation frameworks and impact measurement methods.
Work with stakeholders to understand data needs and reporting requirements.
Document processes, data definitions, and analysis methods.
Ensure data governance, privacy, and ethical use of information.
The successful candidate will have an interest in business analysis and data and be keen to develop their skills through the apprenticeship. They will be organised, have good attention to detail, and enjoy working with data to solve problems. They will also be able to work effectively with colleagues across the Institute and be willing to learn new systems and ways of working.
Essential
GCSEs or Functional Skills at Level 2 (GCSE 4+) in English, Science, and Maths (s).
Good IT skills, including Microsoft Excel and Microsoft Office
An interest in data analysis, business improvement and project delivery (s/i)
Strong organisational skills and the ability to prioritise workload.(s/i)
Ability to work independently and as part of a team. (s/i)
Desirable
Evidence of networking skills with the ability to build effective collaborative relationships (s/i)
Basic knowledge of Python or other data analysis tools (s)
Experience working with databases or spreadsheets. Such as Microsoft excel (s)
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Data Analyst standard. The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0118-v1-1 Training Outcome:Upon completion, the apprentice will have a qualification as a Level 4 Data Analyst.Employer Description:What we offer
Generous Group Personal Pension Scheme and life cover (subject to age and earnings)
25 days annual leave per annum, pro rata, plus 10.5 public and privilege days
Buy and sell annual leave
Option to carry over up to two weeks annual leave
Pirbright gym with subsidised membership
Pirbright social club
Pirbright Lifestyle Hub (employee discount site)
Cycle to work
Subsidised staff restaurant
Childcare allowance
Free onsite parking
Electric Car charging facilities
Working Hours :Mon-Thurs 08:45 - 17:15, Fri 08:30 - 16:30.Skills: Communication skills,IT skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative....Read more...
Work with colleagues across the business to map how current processes and workflows actually operate, documenting the steps, systems and data involved
Identify opportunities where AI or automation could reduce manual effort, remove duplication, improve accuracy or speed up turnaround times
Assess whether an automation idea is viable, considering data quality, process maturity, cost and any risks or unintended consequences
Build and configure automated workflows using low-code and no-code tools such as GoHighLevel
Use AI tools to support tasks such as drafting content, summarising information, extracting data from documents and handling routine queries
Test solutions before they go live, troubleshoot issues and refine them based on user feedback and performance data
Monitor live automations, resolve faults, and report on the time, cost or accuracy benefits delivered
Create clear documentation, process maps and user guides so solutions can be maintained and handed over
Support colleagues to adopt new tools, including delivering informal training and answering questions from non-technical users
Work with IT, external suppliers, and technical colleagues on integrations and anything that goes beyond low-code platforms
Follow data protection, information security and organisational policies at all times, handling confidential information appropriately
Consider the ethical and workforce impacts of any solution, raising concerns where automation could affect people's roles or create bias
Contribute ideas at team meetings and present the outcomes of your projects to colleagues and managers
Complete general administrative duties and off-the-job training activity in support of your apprenticeship
Training Outcome:On successful completion, the expectation is that the apprentice will move into a permanent role with TNB Skills Training as an AI & Automation Specialist/Digital Process Analyst, taking ownership of larger improvement projects across the business.
With experience, this can lead to roles such as Automation Lead, Business Process Analyst, Digital Transformation Officer or AI Implementation Lead.
There is also the option to progress onto a higher-level apprenticeship or professional qualification to continue developing.Employer Description:TNB Skills Training is an established independent training provider based in Folkestone, delivering apprenticeships and funded skills programmes since 2004. We help learners gain nationally recognised qualifications and help employers develop their teams. We're now investing heavily in AI and automation, both as a new area of provision for our learners and as a way of transforming how we run our own operations. This is a genuine opportunity to be part of that from the beginning.Working Hours :Monday - Friday
9:00am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently looking for an innovative Sr. pricing analyst to increase our business' competitiveness and profitability. In this role, you will be analyzing pricing data, preparing market share and revenue forecasts, and comparing the outcomes of different pricing strategies. To ensure success as a Sr. pricing analyst, you should possess sound knowledge of quantitative and qualitative data analysis methods and experience in a similar role. An accomplished Sr. pricing analyst is someone who can translate pricing data into actionable profit-enhancing strategies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
RPM end of month reporting based on brand/region analyzing sales trends & PVM effects on margin.
End-of-month reporting based on select customer list defined by Pricing Manager/Pricing Director (including sales trends + PVM effects).
End-of month reporting on Price Effect including validation/analysis against automated tools to ensure no errors across all reports.
Weekly reporting for low-margin items/transactions across all Tremco brands/regions.
Ad-hoc updates to Pricing Master for new items/item updates including all respective updates to price lists and GM% files.
Build out all load files necessary for Ops team to execute.
Includes maintenance for PowerBI price lists + necessary Sharepoint reference files.
Assist Pricing Manager with data validation/testing regarding PowerBI models/dashboards and major IT projects (RPM One, Tremco Data Lake etc.)
Ad-hoc development of PowerBI models/dashboards. Identify opportunities where PowerBI can be leveraged to automate manual Excel processes/reports.
Execute ad-hoc queries in SQL and build respective Excel reports.
Prepare and present internal customer facing analytics.
Identify opportunities to improve/streamline existing reporting methods/processes to ensure optimal turnaround times and improve data quality.
Keeping informed on pricing analysis methods and industry trends.
Continued learning on current data science methodologies (Python, Databricks, etc.
Analyzing competitor pricing and market trends to increase market share and profitability.
EDUCATION:
A Bachelor's degree in mathematics, statistics, finance, economics, or in a related field.
A Master's degree in business administration will be advantageous.
EXPERIENCE:
A minimum of two to four years' experience as a pricing analyst in a similar industry.
Experience in Chemical, Building Materials and/or Industrial Product industry experience preferred
SKILLS AND ABILITIES:
Proficiency in business intelligence (BI) software, such as PowerBI.
Experience utilizing pricing in SAP advantageous.
Experience working within Salesforce platform advantageous.
In-depth knowledge of statistical methods and data analysis.
Extensive experience in analyzing pricing strategies and forecasting revenue and market share.
Experience in collaborating on pricing strategies with sales and marketing departments.
Ability to keep abreast of industry trends and develop dynamic pricing tools.
Advanced ability to present pricing analysis reports to relevant stakeholders.
Excellent analytical and communication skills.
OTHER QUALIFICATIONS:
Ability to travel up to 15%
ADDITIONAL INFORMATION:
Primary Role (Summary)
Improving data structures, integration between systems, data reliability/consistency for usage in pricing analytics
Tracking Price realization, leakage and other related KPIs
Supporting design and tracking of price approval process
Supporting deal review and providing guidance and analytics on improving pricing/profitability
Setting and tracking pricing policies, business rules and RACIs
Skills: Behavioral & Technical:
Profitability and growth orientation; does not hesitate in challenging sales force when required; Willingness and mindset to get into details
Strong financial skills to utilize the decision support systems to interface with the sales and marketing organizations to drive specific action plans and programs
Comfortable executing analyses independently in MS Excel
Comfortable with independently accessing and running analyses on data directly from a database (e.g. via SQL)
Experience with BI or dashboarding technologies (e.g. Tableau, Power BI) to independently build and manipulate fit-for-purpose reporting
Key Accountabilities / Essential Functions of the Job:
Supporting and refining existing price realization dashboards while spearheading monthly investigations into price performance and providing insights to Pricing Leader and other business leaders
Identifying gaps in current data structures, closing these gaps in collaboration with other business functions
Performing historical price analysis and transactional analysis to continuously track pricing discipline as well as potential for list price changes based on customer willingness to pay
Support tracking of raw material inflation pass through and setting pricing targets working with Procurement, and Finance
Support price list design changes and price setting analytics based on market dynamics, competitive intelligence, historical transactional data in collaboration with Product Marketing and Sales
Support monitoring of pricing approvals and governance processes within the business
The salary range for applicants in this position generally ranges between $75,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Harper May is working with a private equity backed wealth management group that has grown quickly through both acquisition and organic expansion, and is now building out the finance team that will support its next phase of scale. This is an excellent opportunity for an ambitious analyst to step into a high-visibility FP&A role, working closely with senior finance leadership and getting real exposure to how a fast-growing, acquisitive business plans and performs.It is a role with genuine progression. The group is scaling, the finance function is growing with it, and there is clear room to develop as the business does. You will be close to the decisions that matter and will see the direct impact of your analysis.The Role
Support the annual budgeting and reforecasting process across the groupBuild and maintain financial models to support planning and decision-makingProduce monthly management reporting, with clear variance analysis and commentaryTrack performance against budget and flag risks and opportunities earlyPartner with business units to understand the numbers behind the resultsSupport board and investor reporting packsHelp analyse acquisitions and integration performanceImprove FP&A processes, tools and reporting as the group scales
What do we want
Part-qualified, finalist or recently qualified (ACCA, CIMA or ACA)Educated to degree levelStrong Excel and financial modelling skillsSome FP&A, management reporting or commercial finance experienceComfortable working with large data sets and turning them into clear insightA confident communicator who works well with stakeholders across the business....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Support the development, testing and deployment of IT and automation solutions.
Assist with Power Automate workflows and integration between Microsoft applications.
Support Power BI reporting solutions and data connectivity.
Assist with SharePoint, Forms and Microsoft 365 solution development.
Participate in solution design, requirements gathering and documentation.
Create and maintain technical documentation, SOPs and user guides.
Support testing activities and issue resolution.
Contribute to AI and digital innovation initiatives using Microsoft technologies.
Ensure solutions comply with governance, security and GDPR requirements.
Deliver multiple Power Automate workflows that remove manual activities.
Support implementation of digital solutions used by operational teams.
Develop technical and user documentation for deployed solutions.
Contribute to reporting and dashboard improvements.
Complete an apprenticeship project demonstrating measurable business benefit.
Continuously grow and focus on personal development.
Training:
You will undertake the IT solutions technician Apprenticeship over 18 months.
Your training will be a combination of on-the-job training and off-the-job learning via online classes and workshops with the Education and Training Board.
You will be released from the workplace to participate in the online classes
You will be assigned a dedicated workplace mentor who will be there to support you throughout the programme offering guidance and making sure that all aspects of your learning follow the structured training plan.
This is an “earn and learn” programme and upon successful completion you will gain a recognised Level 3 IT solutions technician qualification and will be eligible to progress on to higher levels.
Training Outcome:
Upon successful completion the candidate will gain a recognised Level 3 IT solutions technician qualification.
Gain knowledge of cloud technologies and Microsoft 365 services.
Build automation solutions using Power Platform technologies.
Understand testing, change management and deployment processes.
Power Platform Developer.
IT Solutions Analyst.
Business Systems Analyst.
Digital Transformation Specialist.
Level 4 or Level 5 Digital / Technology Apprenticeship.
Employer Description:Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time.
We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable.
Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realise ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.
Inclusion and EqualityFairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.Working Hours :Monday- Friday, 9.00am- 5.30pm with an hour for lunch. 1 day will be a training day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare.
We're looking for a Threat Detection Engineer who thrives on innovation and technical ownership. This role is not a traditional SOC position, you'll focus on building high-impact detection capabilities, shaping how security protects sensitive genomic and AI-driven data at scale.
This role offers hybrid / remote working options, a salary range of £60,000 - £80,000 and benefits.
Why This Role is Exciting
* High autonomy: Lead projects from idea to deployment
* Innovation-driven: Develop cutting-edge detections beyond standard SIEM rules
* Collaborative: Work closely with internal teams and an outsourced SOC partner
* Mission-focused: Protect critical healthcare data that supports precision medicine
Key Responsibilities
* Design and develop threat-led detections using threat intelligence and threat-hunting outputs
* Create novel analytic techniques for incident detection
* Collaborate with an MSP SOC to maintain and tune the detection catalogue
* Build automated reporting dashboards using Microsoft Sentinel workbooks
* Support security initiatives including ISO 27001 activities and KQL-based tasks
* Ensure monitoring coverage across cloud platforms, SaaS apps, and internal systems
* Contribute to documentation of processes, tools, and detection logic
What You'll Bring
Must-Have Skills & Experience:
* Previously worked as a Threat Detection Engineer or in a similar role.
* Strong proficiency in KQL and hands-on experience with Microsoft Sentinel
* Familiarity with Microsoft Defender tools (Endpoint & O365)
* Exposure to Azure cloud logging and Kubernetes environments
* Knowledge of attacker TTPs and MITRE ATT&CK frameworks
* Proactive, collaborative, and innovative mindset
Desirable / Nice-to-Have:
* Experience with Python, Terraform, or CI/CD pipelines
* Familiarity with Microsoft Purview, Entra ID, DLP, or Insider Risk tools
* Understanding of ISO 27001, Agile ways of working
* Knowledge of statistics, data science, or AI/ML applied to cybersecurity
* Relevant certifications (MS-500, AZ-500, SC-series, Security+, GSOC, CCSK)
Perks & Benefits
* Hybrid / remote working options
* Flexible benefits package
* Opportunity to innovate and make a real impact in threat detection
* Work in a small, fast-paced, highly collaborative team
* Contribute to advancing precision healthcare using genomic data and AI
Ready to build next-generation threat detection and protect life-changing data? Apply today!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Cyber Threat Engineer, Detection & Response Engineer, SIEM Engineer, Security Detection Engineer,T hreat Hunting Engineer, Security Automation Engineer, SOC Engineer, Incident Response Engineer, Cloud Security Engineer, Network Security Engineer, Cybersecurity Analyst (Threat Focus), Threat Intelligence Analyst, Security Monitoring Engineer, Endpoint Security Engineer, Cyber Defense Engineer
....Read more...
JOB DESCRIPTION
Sr. Business Systems Analyst - HR
Sr. Business Systems Analyst - HR
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is HR and Sales/Service. The scope of responsibility is for Tremco North American operations primarily but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools.
Duties/Responsibilities, Core knowledge:
Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
Provides 2nd and 3rd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements.
Acts as liaison between business users, software vendors, and the broader user community. Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction.
Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements. Works with technical resources to ensure solutions meet business requirements.
Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials.
May act as a team leader or group leader for projects / tasks established in a given functional area, such as HR and related processes.
Skills, Qualifications, Experience, Special Physical Requirements:
3-5+ years of leadership experience: manager, supervisor, group lead, etc.
5+ years' experience in a HR function.
8 - 12 months SAP S/4 HANA implementation experience.
3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills.
Ability to distinguish, learn and accept differences in business and end-user requirements.
Ability to learn and expand technical knowledge and interpersonal skills.
Highly organized with effective and cycle time sensitive time management and project management skills.
Read, write and communicate fluently in English.
Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations.
In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements.
Proficiency in analysis, design and testing techniques.
Good project management skills, including planning, methodologies, time tracking, leadership, etc.
Good communication skills.
Proficiency with various report development tools, report writers, or query tools, etc.
Basic understanding of IT communications networks.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
The main duties the apprentice will perform will vary based on the role of each particular rotation. Each apprentice will have a minimum of four rotations of six months in duration. Within 24 months (two years), the apprentice will have had a great range of experience in four different roles. Skills and knowledge gained during this time will include:
Fundamentals of various standardised finance processes including Procure to Pay, Invoice to Cash, Record to Report etc.
Knowledge of finance systems such as Oracle Fusion ERP and general business systems such as Microsoft Outlook, Excel, PowerPoint etc.
Understanding of compliance, controls and related processes in a global software company.
Training:Our Finance Analyst apprenticeship programme integrates eight modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
As an evolution of the Data User apprenticeship, this industry-tailored programme is the first of its kind to combine essential data skills and competencies with core accountancy knowledge for those working in a finance function, but not necessarily in an accounting role.
It offers your employees the unique opportunity to be equipped with relevant skills to directly apply their learning in the workplace and unlock potential from your data. As well as developing technical skills using a range of core technologies and platforms, your employees will develop the ability to source, analyse, work with financial data, and generate insights that underpin business decisions to build a case for change.Training Outcome:The AVEVA Finance Apprenticeship is an exciting opportunity to join AVEVA as an apprentice within our Finance function. The apprentice will be gaining a wide range of hands-on experience via regular rotations in a number of areas within Finance, such as:
Procure to Pay – processing supplier invoices related to purchase orders
Record to Report – posting general ledger journal entries and performing financial reconciliations
Commercial Operations – processing software sales orders through our order management and fulfilment systems
Alongside the hands-on practical experience, the apprentice will be studying towards the Finance Data Analyst Level 3 Qualification with optional Association of Accounting Technicians (AAT) Level 3 papers – on average, 6 of your weekly hours will be dedicated to studying and learning.
The apprentice will be provided with an excellent amount of support at AVEVA, including a dedicated career manager, a day-to-day rotation manager and an apprentice programme director. Employer Description:AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK.Working Hours :Monday to Friday, Hybrid workingSkills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Overview
Ref: 117983
2nd line Support / Level 2 Service Desk Analyst / SDA / On-site
Role Responsibilities
Responsibilities will include:
Own and resolve L1 & L2 tickets with speed and precision.
Troubleshoot and fix break-fix issues to keep systems running smoothly.
Handle ad-hoc IT requests and contribute to small projects that make a big difference.
Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification
Essential skills will include:
ITIL knowledge and a solid understanding of service management.
Proven ticket handling experience in a busy service desk environment.
Strong troubleshooting skills and the ability to work independently.
Great communication and a positive, proactive attitude.
Next Steps
Apply by contacting Ciaran Ahern - cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
As an Apprentice, you will work within the Data, Digital, Development and Systems Team. This is a learning and development role designed to give the post holder broad experience of data analysis within a local authority environment.
Working under the guidance of Data Scientists and other experienced colleagues, you will develop the knowledge, skills and behaviours required for the Level 4 Data Analyst Apprenticeship while contributing to real analytical work across the organisation.
You will: Support the provision of a data service by collecting, organising, analysing and interpreting data to help answer questions, identify trends and support evidence-based decision-making.
Develop skills in inspecting, cleansing, transforming and modelling data, ensuring work is accurate, well documented and completed with appropriate attention to detail.
Communicate data findings clearly to technical and non-technical colleagues, helping others understand what the data shows and how it can be used to inform service planning and improvement.
Assist with the production of reports, dashboards and documentation ensuring information is presented in a clear and accessible way.
Key tasks:
Process, prepare and manage data including data collection, cleansing, validation, storage, retrieval and documentation
Work with others to understand data requirements and support the development of appropriate analytical products
Extract data from a range of systems and datasets, then undertake analysis to identify trends, patterns, issues and opportunities for improvement
Use appropriate data analysis, reporting and visualisation tools, which may include Excel, Power BI, SQL or other relevant platforms, to support the creation of reports, dashboards and insight products
Apply critical thinking and objective analysis to help form conclusions that are evidence-based, balanced and able to withstand appropriate challenge
Design and support the production of routine and ad hoc reports, including clear presentational formats suitable for different audiences
Support the translation and sharing of outputs through clear communication, awareness raising and signposting to relevant information
Maintain accurate records of analysis, methods, assumptions and data sources to support transparency, quality assurance and future use
Work towards successful completion of the Level 4 Data Analyst Apprenticeship, including participation in required learning, portfolio development, off-the-job training and any other development required for the post
Adhere to local procedures, particularly those relating to information governance, data protection, data quality, security and responsible use of data
Training:
The training will be provided by Sunderland College
Training Outcome:
Technical specialist
Employer Description:Sunderland is a fantastic, forward-looking, ambitious city undergoing significant transformation and economic regeneration. From the seafront and the city centre, to building locations of national strategic significance, we are creating the very best conditions for our 280,000 residents who live here and those who come to the city to work.
We provide a huge variety of services across the city, currently employing approximately 2,500 people in many roles ranging from gardeners to building maintenance technicians, ICT experts to social workers and many more. At all levels we work together to achieve real change across the city.
Sunderland is one of the few cities in the UK to be situated on the coast, whilst benefitting from easy access to the countryside, a short drive from two international airports, direct rail access to London and less than a twenty-minute drive from Durham and Newcastle.
We have a growing cultural scene. Sunderland Empire theatre attracts high-profile West End productions, and the Fire Station is Sunderland’s premier live music and performance venue. The National Glass Centre, Sunderland Museum and Winter Gardens and Northern Gallery of Contemporary Art are all close to the city centre.
Sunderland is a great place to work. Wherever you’re coming from, you’ll discover a place – and people – that will make you feel at home.
Working Hours :Working pattern to be agreed with line manager (flexible working may be available).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Time management....Read more...
Diagnose and resolve hardware and software issues
Support Windows, Apple and Chrome devices
Install and configure new equipment and software
Help maintain audio-visual equipment and classroom technology
Support systems including telephony, visitor management and CCTV
Keep accurate records using our IT service management system
Travel between our local schools to provide on-site technical support
Deliver excellent customer service to colleagues across our schools
Training:You will work towards a Level 3 IT Solutions Technician apprenticeship, typically over around 21 months (depending on your experience and qualifications).
You will receive:
A dedicated trainer who meets with you every two weeks
Regular progress reviews and on-site observations
Time built into your week for off-the-job learning (20% training time)
Support to complete Maths and English functional skills, if needed
This is a practical, hands-on role where you will build confidence, technical skills, and professional experience from day one.Training Outcome:
This is an exciting opportunity to be in a real job, with real variety, from day one whilst working towards a qualification
Potential to secure permanent positions within our central services team
Transferable skills: Develop technical, problem-solving, and communication skills that will help you thrive in a range of industries, not just education
Opportunities for specialist roles, such as IT support technician, network engineer, or systems analyst
Possibility to progress to senior roles, including IT manager or project leader
Commitment to supporting your professional growth and career ambitions at Lift Schools
Employer Description:Who is Lift Schools? Lift Schools is made up of 59 primary, secondary and special schools, educating more than 33,000 pupils across the country. We believe education can transform lives – and we want every child in our schools to achieve their full potential. Our mission: 1. We will provide an excellent education to every child, in every classroom, every day. 2. With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives. 3. We will work with others beyond our network to benefit more children and communities.Working Hours :Monday - Friday, hours to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Willingness to learn,Curiousity....Read more...
Core Administrative Duties:
Supporting with filing
Data entry and updating business systems
Managing incoming emails, calls, and customer enquiries
Preparing and organising documents, reports or presentations
Scheduling meetings, maintaining calendars and arranging appointments
Assisting with minute‑taking and distributing information
Maintaining accurate records and ensuring information is up to date
Communication & Customer Service
Greeting and assisting visitors
Providing customer support by phone, email or face‑to‑face
Communicating professionally with internal and external stakeholders
Business Processes & Support
Supporting HR, finance, operations or project teams as required
Monitoring stock levels, ordering supplies and maintaining inventories
Upholding GDPR and confidentiality expectations
Following organisational policies and procedures
IT & Systems
Using Microsoft Office and internal CRM/management systems
Inputting, updating, and retrieving information
Producing basic reports using templates or guidance
Please note that this vacancy may close earlier than the stated deadline if a suitable candidate is found.Training:
Business Administrator Level 3
Training Outcome:After completing the Level 3 Business Administrator apprenticeship, learners can progress into roles such as Business Support Officer, Senior Administrator, Office Coordinator, Customer Service Executive, Project Administrator, HR Administrator, or Finance Assistant, depending on their interests and strengths. With further experience, they can move into more advanced positions like Office Manager, Executive Assistant, Project Support Officer, HR Assistant, or Operations Assistant. Many learners also choose to continue their development through higher‑level qualifications, including Level 4 Project Management, Level 4 Business Analyst, Level 4 HR Support, Level 4 Marketing Executive, or management routes such as the Operations/Departmental Manager apprenticeship. These pathways support long‑term progression into supervisory, specialist, or management roles within a business.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Monday to Friday
9.00am to 5.00pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Enthusiasm,Initiative,IT skills,Logical,Number skills....Read more...
Competitor benchmarking
Retail, Weekly Competitive benchmarking
Retail Campaign Support
Set-up Campaign presentations
Set-up and maintenance of Campaign Masterfile's
Assist with campaign launch assets creation
Nissan UK website checks for campaign launches
My Club Nissan website check
Customer Order Take Analysis
Motability Campaign Support
Motability Renewals dashboard maintenance and analysis
Dealer Intranet
Keep Marketing page up to date
ploading and Maintaining Dealer facing communications
Uploading and Maintaining Dealer campaign materials (Retail, Motability and Employee)
Ad hoc
Overall Employee programme support:
Continuous process improvement and maintenance of process/procedures documentation
Ad hoc sales data / industry analysis as required
Support to SPM / Field teams as required
Desired Skills:·
Analysis
Communications
Working under pressure
Time management
Organisation skills
Personal Qualities:
Proactive
Adaptable
Curious
Motivated
Self-driven
Willingness to learn
Growth mind-set
Training:
Data Analyst Level 4 Apprenticeship Standard
You will also receive full training and support from the Just IT
Apprenticeship Team to increase your skills
Training Outcome:2 year apprenticeship program which will prepare the base for of another apprenticeship or graduate level role at NMGB depending upon business contexts and performance.Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :Monday – Friday- 37.5 hours
9am – 5:15pm ( Monday to Thursday)
9am – 4pm ( Friday)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
