IT Support Analyst - Aylesbury
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services.
This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
Provide technical IT support – covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc
Support projects as required
Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly
Receive and manage calls from internal staff via telephone, email and web portal when required
Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365 and Active Directory
Citrix experience would be beneficial (basic level – shutting down sessions, assigning users etc), although not a requirement.
Basic networking knowledge (DHCP, DNS, TCP/IP)
Printer management and support
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential
ITIL knowledge.
Salary up to £35,000
The role offers excellent benefits, including free travel, 25 days leave (+bank holidays), and a top pension....Read more...
Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services?
This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area!
The role will report into the EMEA/ APAC IT Data Centre/Operations Manager, serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities. The role will also have the following responsibilities:
Direct research on potential technology solutions.
Keep current with the latest technologies.
Practice asset management for IT hardware, software, and equipment.
Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems.
Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates.
Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems.
The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with:
Strong, proven Cisco networking hands-on skills.
Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include –
O Image deployment
O Virtualisation (VMware)
O Data Protection (Veeam)
O BAU & troubleshooting
O MFA configuration
O Disk encryption technologies
O Patching
Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the business to help it grow.
APPLY NOW for the Senior Technical Analyst, Infrastructure Services, based in the Cheshire area by sending your CV to CGilbert@RedlineGroup.Com or call on 01582 878 807 or 07961 158 782....Read more...
We are currently looking for a CSV Analyst to join a leading European specialist pharmaceutical company based in Wales. As the CSV Analyst you will be responsible for ensuring that IT Quality Management System, Validation documentation and all related processes, procedures and systems meet the requirements of all applicable regulations.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the CSV Analyst will be varied however the key duties and responsibilities are as follows:
Assist the CSV/Lead Process Analyst in continued improvement and delivery of the Global IT validation strategy and approach taking into account the relevant GxP requirements (e.g. EU Annex 11, FDA 21 CFR Part 11, Part 820, etc.) and also other relevant regulatory requirements
Support the continuous improvement of appropriate procedures to be used in validating computerised systems.
Support project teams in the assessment of proposed new computerized systems or software for GxP impact and where GxP impact is identified provide guidance on the risk based validation approach for the system, working with key stakeholders to achieve business goals.
Acts as a quality contact and primary Subject Matter Expert (SME) for Computer System Validation (CSV) and Risk Management
ROLE REQUIREMENTS:
To be successful in your application to this exciting opportunity as the CSV Analyst we are looking to identify the following on your profile and past history:
1. Wide experience of the various regulatory requirements relating to Eudralex Annexe 11, FDA CFR21 Part 11, etc..
2. Substantial experience in a validation and qualification of complex computer systems
3. Familiarity with multiple system types such as ERP and BI, LIMS, HRIS etc
Key Words: CSV, Computer System Validation, GxP, IT Quality Management System, ERP, LIMS
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.....Read more...
SAP Sales & Business Support Analyst - Korean Speaking
Polar Recruitment are currently recruiting on behalf of a highly prestigious global Technology brand for a Sales & Business Support Analyst with a good understanding of SAP ERP, and fluent Korean (written and verbal) language skills.
Reporting to the Business Development Group Manager and liaising with various stakeholders within Sales, Procurement, Finance and Technology teams, the SAP Sales & Business Support Analyst - Korean Speaking will be responsible for supporting internal business, projects, and sales activities, including customer and supplier/vendor contract management and communication, invoicing/payments, business revenue & profit forecasting etc.
SAP Sales & Business Support Analyst - Korean Speaking, responsibilities
Process ERP system transactions from a sales/projects perspective including preparing quotations and contracts, creating, and issuing invoices etc. to project completion
Liaise with the procurement team to ensure timely project completion and deliveries of services.
Yearly and monthly business performance forecasting and reporting via Excel.
Month-end closing including invoicing to customers and payment to suppliers.
Liaise with the finance department and asset manager for IT assets management in the internal databases for both finance and operations.
SAP Sales & Business Support Analyst - Korean Speaking, Skills & Experience
Fluent Korean and English language skills (written and verbal)
Previous experience within a Sales / Business Support or similar role (involved with contracts / billings / projects / negotiating etc.)
SAP ERP system training/experience
Strong MS Office skills, particularly Excel
The SAP Sales & Business Support Analyst - Korean Speaking will be rewarded with an attractive salary, excellent career advancement opportunities with a globally renowned leader in the Technology space, and a comprehensive benefits package including
25 Days Holiday
Annual Bonus (up to 15%)
Excellent Pension (up to 8.5% employer contribution)
Permanent Health Insurance
Life Assurance
£35 per month Flexible Benefits Allowance....Read more...
Job Description:
We are working on an exciting opportunity for a fixed income focused Investment Analyst to join a leading Financial Services firm in Edinburgh. Ideally you will have experience of working as an investment analyst with fixed income exposure, fund research experience with exposure to debt/fixed income funds, or you will be a credit analyst looking to move into an investment team.
Essential Skills/Experience
A minimum of 2 years’ experience in an investment analyst, fund analyst, credit analyst, or closely related role.
CFA Level 1 desirable; or waiting to sit Level 1 exam.
Self-starter with strong written and oral communication and analytical skills.
Strong academic record.
Core Responsibilities:
Carry out investment research to support the investment team. The team currently monitors existing assets, their cash flows and their performance, and provide data and analysis to assist investment decision-makers on asset selection.
Carry out research on existing and potential investments (individual assets managed internally as well as externally managed funds).
Examine underlying drivers of future returns for assets, this includes ESG considerations, to be able to make investment recommendations to PMs or Investment Committees and other senior stakeholders.
Stay current on the latest financial trends and regulations.
Benefits:
A competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 15591
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland
INDPERM....Read more...
Information Security Analyst
Up to £53,000 per annum plus benefits
This is remote based role but ideally looking for someone close to West Midlands or West Yorkshire as these are the two UK offices
This superb international FinTech corporate with UK offices in the West Midlands and West Yorkshire are seeking an Information Security Analyst to join their skilled Security Team, responsible for protecting the organisations IT systems and Data.
This is a permanent role with a base salary up to £53,000 per annum plus benefits. The role can be home based but you will need to live within a commutable distance of their offices in either Solihull or Halifax.
This role involves monitoring, analysing, and reporting on the performance of the security controls and security tooling that have been implemented in the Organisation. By utilising the security tools the business has implemented, the Information Security Analyst will be responsible for ensuring that these tools are being utilised correctly, providing the necessary management information (MI) and using this MI to produce regular reports to senior management.
The Information Security Analyst will also provide support to the necessary business functions in responding to security incidents, implementing security measures, and ensuring compliance with security policies and regulations.
Key Responsibilities will include:
Configure and manage security tolls and technologies to monitor and defend against cyber threats
Generate reports on security vulnerabilities and compliance status for management
Collaborate with IT Teams to integrate security controls into infrastructure and applications
Monitor security alerts and incidents, investigate security breaches, and implement incident response procedures
Analyse security incidents to identify root causes and recommend corrective actions
Provide security guidance and support to IT teams and business units
Stay up to date on emerging security threats, vulnerabilities, and technologies
Conduct security assessments and audits to identify vulnerabilities and weaknesses in systems and networks
Skills and experience required:
You must have previous experience working within a Cyber Security or Information Security role
A sound understanding the cyber security landscape
Understanding of regulatory compliance requirements such as GDPR, ISO27001, or PCI DSS (Payment Card Industry Data Security Standard)
Experience with security tools such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention System), and malware protection
Developing security reporting packs for differing targeted audiences
Knowledge of risk assessment tools, technologies and methods
Ability to communicate security issues to peers and management
Strong knowledge of networking protocols, operating systems, and security technologies
Excellent analytical and problem-solving skills
Strong communication and teamwork skills
Ability to work independently and prioritize tasks in a fast-paced environment
Experience with cloud security principles and technologies (e.g., AWS, Azure)
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IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
Lead Pricing Analyst
Salary: Circa £60,000 per annum, plus annual bonus
Location: London (Hybrid Working)
Contract Type: Permanent, Full Time
Our client, an esteemed Insurance Company, has been consistently recognised as a UK Top Employer for the past three years. They are seeking a highly skilled Lead Pricing Analyst to join their team in London on a hybrid basis.
The Lead Pricing Analyst will plan and deliver pricing related projects to deadline and quality standards. They will directly influence the future growth and profitability of the business. The role will involve the management of detailed analysis of data using sophisticated actuarial and statistical techniques in order to recommend pricing actions which increase volume and profit. In addition, the Lead Pricing Analyst will build pricing capability and core skills within the business, as well as influence the strategic direction of the risk pricing team.
Main Responsibilities for the Lead Pricing Analyst:
Management, development and coaching of Pricing Analysts and Senior Pricing Analysts.
Develop, validate, review and approve predictive and machine learning models.
Development and delivery of up to date and accurate datasets for modelling, pricing and monitoring.
Development and maintenance of pricing models and support for their deployment.
Carry out pricing analyses and prepare recommendations for senior stakeholders.
Carry out deployment/send instructions for rate releases and review of rates into rate engine/live environment.
Develop a balanced view of current and future pricing performance by combining MI, modelling results and company targets.
Maintenance of records to coordinate pricing decisions and implementation across teams, decision making bodies and implementation pathways.
Execution, development and project management across all stages of the price control cycle as required.
Manage the use of our price positioning and competitor analysis in order to decide/recommend, as appropriate, changes to optimise Ageas’ competitive positioning and contribution per policy.
Inform and influence senior management and heads of department.
Deputise for the Senior Pricing Manager or Manager where required, including meetings with senior management.
The successful Lead Pricing Analyst will have the following:
Educated to degree level or equivalent in a numerical discipline.
Experience in insurance pricing or related analytical background
Highly skilled in the use of programming language (e.g. SAS) to manipulate data.
Experience in SOME of the following predictive modelling techniques e.g. Logistic Regression, Log-Gamma GLMs, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Support Vector Machines and Neural Nets
Experienced in the use of a programming language (e.g. R, Matlab, Python)
Experience of Emblem and Radar
Experience of using analytics to solve complex business problems.
Effective coaching of junior staff and development of pricing skills.
Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors.
Ability to convey advanced statistical concepts to a non statistical audience.
Self motivated, with the drive, energy and ability to work on own initiative.
Very strong planning, prioritisation and organisational skills.
In return for your hard work and commitment, our client offers fantastic benefits, including:
Flexible Working – our client gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc.
Minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days.
Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Partner Life Assurance and Critical Illness cover
Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
Deals on various gadgets including Wearables, Tablets and Laptops.
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Job Title: Performance Analyst Hours: Full time – Monday to Friday Type: Permanent Location: Southwark, SE1 – hybrid working Salary : £43,000 Purpose –Our clients Corporate strategy sets out objectives for the next five years and the Performance Analyst role is pivotal to help the organisation to achieve aspirations and outcomes. They are a data-driven organisation that uses data (both internal and external) to develop strategies, make decisions and take action. To do this, they need to build a good understanding of the data they hold and need, as well as the right processes, supporting IT, skills and culture required to inform critical business decisions and improve services to customers.Job Role – The Performance Analyst will work with the Strategic Data Lead to;
Develop self-service reporting tools for users of all levels and providing bespoke analysis to help stakeholders make data driven decisions.
Identify and assess problems with the quality of data that is used for and presented in data reporting and take action to address issues identified.
Contribute to the completion and submission of benchmarking and statutory reporting requirements, including returns required by government departments and regulators.
Candidate Requirements –
Demonstrable excellent skills in Excel and SQL and SQL database administration (essential).
Experience in producing data reporting and analysis with tools such as Power BI for data visualisation (essential)
Experience of using Dynamics 365 (CRM configuration and administration), Azure SQL and DataFactory. (essential)
Excellent communication skills, both written and verbal, with the natural ability to network and build effective relationships with key colleagues across the organisation.
Experience or knowledge of statistical analysis.
Ability to analyse data sets for trends and correlations, and to present this as evidence to support decision-making.
Strategic thinking and strong analytical skills: both quantitative and qualitative
Strong reporting skills and understanding of report aesthetics
Demonstrable experience of working within a change and transformation environment
Significant proven experience and ability to analyse and interpret service activity data, seek and manage feedback from services users in a way that supports service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
A newly created role offering Company pension, Flexible working, Free parking, Holiday Allowance 24 days, plus bank holidays 6 x DIS and the opportunity to further develop your career in a global growing business
This global manufacturer of bespoke machinery are seeking a talented and proven Financial Planning and Analysis (FP&A) Analyst to fill a brand-new role within their Dynamic Finance team paying up to £50,000 based at their offices in Leeds Reporting to the CFO you will be responsible for supporting financial planning, forecasting, budgeting, and performance analysis activities across this growing organisation.
Key Responsibilities of the FP&A Analyst Include:
Working across all areas of the business to develop and maintain financial models for budgeting, forecasting, and long-range planning.
Preparing and analysing monthly, quarterly, and annual financial reports, I tracking variances and trends.
Conducting financial analysis to support strategic initiatives, investment decisions, and business planning processes.
Support the annual budgeting process by coordinating with business units to gather input, analyse data, helping to develop budget models.
Continuously evaluate and enhance financial planning and analysis processes to improve efficiency and effectiveness.
Experience/Qualifications/Skills Required:
Bachelor's degree in Finance, Accounting, Economics, or related field required
Minimum of 5 years of experience in financial planning and analysis, corporate finance, or related roles, preferably in a manufacturing environment.
Advanced proficiency in financial modelling, data analysis, and Excel
Strategic mindset and business acumen, with a focus on driving value and achieving financial objectives.
Detail-oriented with a commitment to accuracy and quality in all deliverables.
Ability to thrive in a fast-paced, dynamic work environment and adapt to changing priorities and deadlines
What’s in it for you:
Basic salary of up to £50,000 DOE
Pension 3% Employer and Employee pay 5%
DIS X 6
Holidays 32 this incudes statutory holidays
Flexible working
Free Parking
Extensive training and personal development opportunities
Job security and personal development within a market-leading global manufacturing organisation.
If interested, please apply now....Read more...
AV VC Desktop Support Engineer – My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE....Read more...
As the Korean speaking Business Analyst you will be working within one of the best known and admired brands in the world, where you will be responsible for a variety of sales activities and Customer contract management and communication.
Hybrid working - 3 days in the office, 2 days wfh.
Key duties will include:
Monthly invoicing, monthly/yearly business performance forecasts.
Revenue and profit predictions, project execution from supplier contracts.
Product/service delivery/implementation to payment to vendors, project profit management and project closing.
Acting as a salesperson and a project manager from preparing quotations, making contracts, creating and issuing invoices to project completion.
Liaising with the internal stakeholders to ensure timely project completion and deliveries of the services.
Yearly and monthly business performance forecasting and reporting via Excel.
Month-end closing including invoicing to customers and payment to suppliers.
Liaising with the finance department and asset manager for IT assets management in the internal databases for both finance and operations.
Skills & experience:
Sales support (making contracts/ billing/ negotiating etc.)
The ability to speak, read and write bilingual in English/Korean.
Experience in Sales.
Good use of MS Office (Especially Excel).
SAP system and process training.
Hours of work:
37.5 hour week - flexible working of 7.5 hours per day within 7am - 7pm.
Benefits include:
25 days annual leave
Up to 15% discretionary performance based bonus per annum
Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
Permanent Health Insurance
Private Medical Insurance
4x Life Assurance
£35 per month Flexible Benefits allowance, e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
If this Korean speaking Business Analyst role is of interest, then please apply now.....Read more...
Management Accountant
Location: Rainham, Essex
Salary: £42k - £50k + Excellent Benefits
The Client:
Our client is a well-established distribution company, specialising in pharmaceutical and medical devices ensuring the provision of essential healthcare products.
The Role:
As a Management Accountant,you will oversee financial operations, ensuring company growth and financial health.
Responsibilities:
* Develop and maintain audit trails and documentation.
* Prepare and present monthly management accounts and board reports to senior executives, stakeholders, and board members.
* Conduct regular balance sheet reviews with clear process mapping.
* Review and enhance Finance and IT system controls as needed.
* Establish and uphold strong financial and management accounting controls
* Manage cash flow and identify working capital opportunities.
* Record, file, and report all financial transactions accurately.
* Implement best practice month-end closure processes.
* Support large-scale strategic initiatives.
* Strengthen relationships with key stakeholders.
* Support annual budget and forecast preparation.
* Structure, direct, and support the Management Accounting team.
* Ensure adherence to financial policies and procedures.
Requirements:
* Previously worked as a Management Accountant or in a similar role.
* Experience in implementing finance processes and controls.
* Strong understanding of corporate finance, accounting principles, laws, and practices.
* ACA / ACCA / CIMA qualified or working towards it.
* In-depth knowledge of IT systems along with financial and management systems.
* Skilled in Microsoft Office (Word / Excel / PowerPoint / Outlook)
* Experience of Sage 200 (Beneficial)
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Financial Controller, Finance Controller, Finance Manager, Financial Accountant, Financial Analyst
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Financial Controller
Location: Rainham, Essex
Salary: £42k - £50k + Excellent Benefits
The Client:
Our client is a well-established distribution company, specialising in pharmaceutical and medical devices ensuring the provision of essential healthcare products.
The Role:
As a Financial Controller,you will oversee financial operations, ensuring company growth and financial health.
Responsibilities:
* Develop and maintain audit trails and documentation.
* Prepare and present monthly management accounts and board reports to senior executives, stakeholders, and board members.
* Conduct regular balance sheet reviews with clear process mapping.
* Manage cash flow and identify working capital opportunities.
* Record, file, and report all financial transactions accurately.
* Implement best practice month-end closure processes.
* Support large-scale strategic initiatives.
* Strengthen relationships with key stakeholders.
* Support annual budget and forecast preparation.
* Structure, direct, and support the Management Accounting team.
* Ensure adherence to financial policies and procedures.
Requirements:
* Previously worked as a Financial Controller or in a similar role.
* Experience in implementing finance processes and controls.
* Strong understanding of corporate finance, accounting principles, laws, and practices.
* ACA / ACCA / CIMA qualified or working towards it.
* In-depth knowledge of IT systems along with financial and management systems.
* Skilled in Microsoft Office (Word / Excel / PowerPoint / Outlook) and experience of Sage 200 will be beneficial.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Financial Controller, Finance Controller, Finance Manager, Financial Accountant, Financial Analyst
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Are you ready to elevate your career in a dynamic public sector environment? Become an integral part of a supportive team where you’ll showcase your expertise in presenting complex information, providing insightful analysis, and driving performance improvements. In the Senior Corporate Planning and Performance Analyst role, you will be:
Offer research and analytical guidance to meet both internal and external needs, ensuring accuracy and integrity of performance dataAssist in the implementation and enhancement of performance measurement systems, including benchmarking against comparable services and fostering compatibility between information systemsSupport the Service's corporate planning by monitoring performance, identifying areas for improvement, and facilitating effective operational delivery
To be considered for the Senior Corporate Planning and Performance Analyst role, you must have:
Experience in producing reports and documentation, coupled with a proven track record in research, investigation, and analysis across diverse information sources to influence decision-makingProficiency in a wide array of statistical/performance information management techniques and research methods, complemented by an understanding of organisational performance metrics and management information needsThe flexibility to respond to changing priorities change, manage time, set priorities, plan and organise own work to meet deadlines, fostering collaborative relationships with colleagues, service users, and partnersExcellent communication and presentation skills with the ability to present information to a range of audiences including Senior ManagementComprehensive IT skills including Crystal reports and Microsoft Office applications (Word and Excel) with experience in specialist software applications like Microsoft SQL Server Management Studio and geo-mapping software (advantage)
What's on Offer:
Temporary position with the possibility for a permanent role in the futureFull time working hours - Monday to Friday, 37 hours per week Starting on an hourly rate of £17.16 plus holiday pay, weekly pay and other benefitsOffice based in St Asaph - there may be some agile working / home-based work available once full training has been provided
Please note this role is subject to a basic DBS disclosure. If you thrive in a fast-paced environment, excel in producing high-quality reports, and are eager to contribute to organisational success, we want to hear from you!....Read more...
Harper May is currently collaborating with a rapidly expanding company in the manufacturing sector, dedicated to supplying high-quality products to major UK retailers. They are currently seeking to add a Senior Finance Analyst to the Financial Analysis team.Reporting to the Finance Business Partner, this role will focus on supporting the Commercial Team by providing analysis for margins, costs, and forward planning, contributing to the company's commitment to excellence.Key Responsibilities:
Support weekly financial reporting process (covering when required)Providing analysis & commentary for Management Account PacksOwn product costings (EPD & NPD), providing feedback and support to the Commercial Team and keeping models up to date with latest assumptionsMonthly and quarterly commercial reporting to the business on trading performanceManaging 3 months & full year sales forecastsMonitor costs within the business, recommending and tracking CPIs where requiredUndertake pre and post promotional analysisKey role for budgets, reforecasts and Year-end activities (owning 5yr P&L, commercial, packaging budget, transport budget)Support cross-functional reporting and projectsSupport and deliver cross-functional training (Excel)Key partner for CommercialAd-hoc projects/analysis
Desired Skills and Experience:
Minimum 2:1 Degree in an Accounting / Finance or Business related subjectFinal stage or newly qualified CIMA/ACCA2 years relevant experience within a similar roleExperience of manufacturing or an industry focused on gross margins (desirable)Attention to detail and analytical skills. Accustomed to working with, interpreting and presenting dataAnalytical thinking and problem-solving skills, reporting and analysis experience with high level of attention to detailDemonstration of strong interpersonal skills with the ability to communicate with key stakeholders across all functionsProven time management skills: Accustomed to working with and meeting time critical deadlines and an ability to prioritise workloadIT skills – advanced Excel skills (xlookups, sumifs, Pivot tables, etc., VBA desirable). Proficient with Word and Microsoft Outlook. Experience of Power BI (desirable)....Read more...
Harper May is currently collaborating with a rapidly expanding company in the manufacturing sector, dedicated to supplying high-quality products to major UK retailers. They are currently seeking to add a Senior Finance Analyst to the Financial Analysis team.Reporting to the Finance Business Partner, this role will focus on supporting the Commercial Team by providing analysis for margins, costs, and forward planning, contributing to the company's commitment to excellence.Key Responsibilities:
Support weekly financial reporting process (covering when required)Providing analysis & commentary for Management Account PacksOwn product costings (EPD & NPD), providing feedback and support to the Commercial Team and keeping models up to date with latest assumptionsMonthly and quarterly commercial reporting to the business on trading performanceManaging 3 months & full year sales forecastsMonitor costs within the business, recommending and tracking CPIs where requiredUndertake pre and post promotional analysisKey role for budgets, reforecasts and Year-end activities (owning 5yr P&L, commercial, packaging budget, transport budget)Support cross-functional reporting and projectsSupport and deliver cross-functional training (Excel)Key partner for CommercialAd-hoc projects/analysis
Desired Skills and Experience:
Minimum 2:1 Degree in an Accounting / Finance or Business related subjectFinal stage or newly qualified CIMA/ACCA2 years relevant experience within a similar roleExperience of manufacturing or an industry focused on gross margins (desirable)Attention to detail and analytical skills. Accustomed to working with, interpreting and presenting dataAnalytical thinking and problem-solving skills, reporting and analysis experience with high level of attention to detailDemonstration of strong interpersonal skills with the ability to communicate with key stakeholders across all functionsProven time management skills: Accustomed to working with and meeting time critical deadlines and an ability to prioritise workloadIT skills – advanced Excel skills (xlookups, sumifs, Pivot tables, etc., VBA desirable). Proficient with Word and Microsoft Outlook. Experience of Power BI (desirable)....Read more...
Linking Humans, the leading global partner in ServiceNow recruitment, invites you to embark on a transformative career journey. We are currently seeking a dynamic and knowledgeable Business Analyst / Solution Consultant / Architect, with a keen insight into Governance, Risk, and Compliance (GRC), to join a forward-thinking company in the UK.About the Role:As a pivotal member of our team, you will:
Design and implement innovative solutions in GRC.Work closely with clients to understand their needs, translating complex requirements into practical, effective strategies.Lead GRC initiatives, ensuring compliance and managing risks effectively.Collaborate with a diverse team of experts, contributing to the growth and development of cutting-edge technology solutions.
What We're Looking For:
Proven experience in Business Analysis, Solution Consulting, or Architectural roles within IT services.Knowledge of ServiceNow platforms would be advantageous, but not essential.A strong understanding of GRC principles and their application in a business context.Excellent communication and stakeholder management skills.The ability to work autonomously and in a team environment.
Why Join my client?
Career Growth: Opportunities to advance and work on exciting, influential projects.Innovative Culture: Be part of a creative and forward-thinking community.Flexible Working: My client support work-life balance with remote working options.Competitive Compensation: (£50k-£80k and benefits package. (Depending on the role and your experience level)
Apply Now!This is more than a job - it's a stepping stone to a thriving future. If you're ready to make a significant impact, apply today!....Read more...
Linking Humans, the leading global partner in ServiceNow recruitment, invites you to embark on a transformative career journey. We are currently seeking a dynamic and knowledgeable Business Analyst / Solution Consultant / Architect, with a keen insight into Governance, Risk, and Compliance (GRC), to join a forward-thinking company in the UK.About the Role:As a pivotal member of our team, you will:
Design and implement innovative solutions in GRC.Work closely with clients to understand their needs, translating complex requirements into practical, effective strategies.Lead GRC initiatives, ensuring compliance and managing risks effectively.Collaborate with a diverse team of experts, contributing to the growth and development of cutting-edge technology solutions.
What We're Looking For:
Proven experience in Business Analysis, Solution Consulting, or Architectural roles within IT services.Knowledge of ServiceNow platforms would be advantageous, but not essential.A strong understanding of GRC principles and their application in a business context.Excellent communication and stakeholder management skills.The ability to work autonomously and in a team environment.
Why Join my client?
Career Growth: Opportunities to advance and work on exciting, influential projects.Innovative Culture: Be part of a creative and forward-thinking community.Flexible Working: My client support work-life balance with remote working options.Competitive Compensation: (£50k-£80k and benefits package. (Depending on the role and your experience level)
Apply Now!This is more than a job - it's a stepping stone to a thriving future. If you're ready to make a significant impact, apply today!....Read more...
An exciting opportunity has arisen for a talented ServiceNow Business Analyst to come and join a leading partner, that has had tremendous growth in the past 12 months.
My client are are currently seeking a talented and experienced ServiceNow Business Analyst to join their dynamic team. This role involves playing a pivotal part in implementations and optimisation of ServiceNow solutions for their diverse clientele.
Your key responsibilities shall include:
Collaborate with stakeholders to understand and document business requirements.
Translate business needs into functional and technical specifications for ServiceNow solutions.
Conduct detailed analysis of business processes and propose enhancements.
Work closely with the development team to ensure accurate implementation of specified requirements.
Assist in the customization and configuration of ServiceNow modules.
Provide training and support to users on new and existing ServiceNow features.
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Treasury Assistant - Banking
Location: Central London (Office Based)
Salary: £30,000 + Excellent Benefits
Our client a leading foreign bank are seeking a Treasury Assistant to join their team and support the dealing Treasury operation, and to eventually cover during a dealer's absence. You will provide an efficient link between the dealers and the rest of the bank for cash management purposes.
The Role:
The Risk and Compliance Officer role will assist in mitigating the regulatory compliance risks inherent in the bank's Business. Support and contribute to a positive Regulatory compliance culture within the bank.
Responsibilities:
* Assisting with the analysis of on-the-day cash flows between accounts in all currencies
* Preparing and distributing of FX prices for customers transactions during the day
* Adhere to all controls and practices outlined in the dealer guide
* Understand the concept of risk management
* To protect and enhance earnings within the company
* Annual FX and MM credit reviews
* Assisting with the preparation of Treasury reports
Experience Required:
* Previous experience working as a Treasury Assistant or in a similar role within a Bank
* Some experience in banking, preferably in a dealing room.
* Interest in Foreign Exchange, Money Markets, and Cash Management.
* Experience in Treasury operations.
* Strong numeracy skills..
* Skilled in Word and Excel.
* Eagerness to learn.
An understanding and awareness of the following is beneficial:
* Cash Management
* FX spot, forward and swap pricing
* Dealing room practices and controls (including confirmations requirements and credit line understanding)
* Bloomberg dealing and other dealing systems
Required software and soft skills will include:
* Ability to interact cross culturally.
* Ability to use Excel spreadsheets for analysis and management purposes.
Ability to analyse technical and economic fundamental market information to form understanding of financial market behaviours and expectations and views on where interest rates and foreign exchange rates may move.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
key words - Treasury Analyst, treasury assistant, Treasury Administrator, Treasury, Financial Assistant, bank
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Resolve Recruitment are delighted to be recruiting in the healthcare sector.
We are currently recruiting for a Business Analyst to join this organisations fast-growing IT team.
Location – Bedford
Salary - £35k to £42k
Main duties of the job
Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc.
Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand.
Process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities.
Documenting business process using industry standard methodology e.g. process flow, user journey etc.
Using the RACI approach to manage stakeholder expectations.
Understand, create and document user stories
Conducting Gap Analysis.
Knowledge and understanding of Target Operating Models.
Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project.
Understand how existing systems support current business processes and redesign them accordingly.
Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge ‘wants and needs’ and negotiate on fundamental issues of design.
Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes.
Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results.
Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes.
Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation.
Develop a network of relationships with key people and user groups across the organisation. In doing so, build increased knowledge of operations and how technology interacts.
Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises.
Provide reports and presentations to senior stakeholder project boards as required.
Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities.
Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding.
Planning and Organisation
For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes.
Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales.
Adhere to all policies including the proper creation and approval of relevant supplier purchase orders and invoices.
Person specification
Knowledge
Essential criteria
· Excellent interpersonal skills and a proven track record in developing and sustaining relationships with different customer groups at varying levels. Ability to challenge colleagues in an effective way.
· Excellent presentation and facilitation skills.
· Developed communication skills, able to produce papers, presentations to key business sponsors/stakeholders up to senior level. Comfortable delivering complex, sometimes contentious information to a wide range of internal colleagues.
· To meet deadlines in a challenging and resource lean environment.
· Able to capture, document and manage business requirements in an unambiguous way.
Qualifications
Essential criteria
Recognised Business Analysis qualification e.g. BCS or has equitable work based experience
Educated to Bachelor’s Degree Level
Significant experience of implementing formal business analysis techniques to improve consistency and quality of delivery
Experience of providing project management support to small to medium sized projects, from start to completion which included management of design, development and implementation of IT systems.
Significant experience of business process design capability
Understand BA Techniques such as: As & To Be Mapping, User Stories and Gap Analysis
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@mecscomms is recruiting a contract Network Engineer, home based, remote working, on behalf of a Global IT, Technology & Telecom service provider. The roles will have ownership for the management & delivery of bespoke & complex IP networks, IPVPN, IDA WAN & firewall security network solutions for global Enterprise customers. The IP Network Engineer will configure, commission, provision, implement & support service & network activation for Core, Internet, IP, Cloud & Data products.
If you possess a Cisco CCNA / CCNP / CCIP / CCDP & have experience in IP networking, IPVPN, MPLS, Security, Firewalls, network operations, provisioning, implementation, configuration, migration, troubleshooting or support, I'm keen to hear from you.
# Position: CCNA Network Engineer, Cisco Implementation Engineer, Deployment Engineer
# Location: Home based, remote working, work from home
# Duration: 12+ month contract
# Hours: Monday – Friday 09.00 -17.30
# Gross Rate: £20 - inside IR35
# Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Network Implementation Engineer, Deployment Engineer, Service Delivery, IP Network Engineer, Technician, Analyst, Network Administrator, Change Management, Delivery, Implementation, Deployment, Rollout, Service Delivery, Implementation, Configuration, Provisioning, Deployment, Support, Migration, Operations, Enterprise solutions, IT, Technology, Cloud Computing, Hosted Services, Internet, IoT, Hosting, Managed IT Solutions, Networks, Telecoms, Unified Comms, Security, Cisco, IPVPN, VPN, MPLS, WAN, LAN, BGP, RIP, EIGRP, OSPF ,ISIS, Junior, Cisco, IP, TCP/IP, OSPF, BGP, MPLS, ADSL, DSL, FTTP, FTTH, Fibre, xDSL, Ethernet, NOC, WAN, LAN, IPVPN, VPN, Data, RIP, RIPv2, EIGRP, Routers, Switches, NOC, TMC, NMC, Voice, CCNA, CCNP, CCIP, Cisco, Alcatel-Lucent, ADVA, Juniper.
Key Activity:
# Provisioning of Core IP, Data & Network Security solutions
# Solution implementation & configuration
# IP Network implementation
# Remote configuration & commissioning
# End to end deployment
# Change & delivery management
# New product deployment
# Process management
# Governance & Control
Overview:
The IP Network Engineer will be responsible for the configuration, commissioning, delivery, implementation & documentation of new customer deployments across complex IP WAN network solutions for Core, Internet, IP, Cloud & Data products including IPVPN, MPLS, Security, Firewall & IDA WAN network solutions.
Responsibilities:
# Provisioning of Core IP, Data & Security solutions for Enterprise customers
# Configuration of solutions over IP Internet, Cloud & Managed Cisco Service Provider core networks
# Translating customer solution design into robust technical solutions & their deployment
# Operational activities including Network configuration & integration of customer equipment
# Manage Provide, Change & Cease activity
# Customer circuit deliveries & planned outages / changes
# Carry out pre & post configuration testing to ensure error free installation (Layers 1, 2 & 3)
# Assist with the implementation of new Internet & Cloud based products, systems & processes
# Provide an escalation point for engineers requiring technical support
# Provide technical representation at customer & project related meetings
# Ensure quality assurance is maintained
# Maintaining associated customer & network documentation
Candidate Profile:
Candidates will be considered from a range of backgrounds from IP support to implementation and configuration, through to junior network engineers or telecommunications graduates and candidates with CCNA certifications.
Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
# Network delivery for fixed-line WAN telecommunications services & product
# IP, Data & Transmission principles & protocols for Network Build
# Strong understanding of fixed line WAN products; Cisco, IP WAN, VPN, MPLS, Connectivity, IDA
# MPLS & VPN knowledge
# Experience with Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS)
# Layer 2/ 3 principles & protocols to across multiple MPLS networks
# Direct Internet, IP Transit, Internet Routing, RIPE database, Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel & Juniper devices
# TCP/IP protocols & services (TCP / UDP, IPSec, VoIP, SNMP, DNS, Radius / TACACS+, BGP, EIGRP, OSPF, ISIS), Transmission fundamentals
# IP network provisioning & implementation
# Cisco CCNA or CCNP or CCIP or CCDP accreditation
It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) and SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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Tech Support Analyst – Build to rent operator Location: LondonSalary: £38,000 to £40,000 + benefits Do you want to be part of a business that is doubling in size over the next 2 years? Do you have 2 solid years experience within the IT field? If so, this role could be a perfect fit for you. About the company My client is predominantly based in London with 3 offices in and around London, and a further 2 opening in SE and Maidenhead Position Overview As a 1st/2nd line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues. The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately. Responsibilities
Be the first point of contact for all IT issues/requests.Diagnose and troubleshoot hardware and software issues, including desktops, laptops and peripheralsCollaborate with other team members to resolve complex technical problems and ensure timely issue resolution and contribute to the development of proactive solutions.Install, configure, and maintain software applications, operating systems, and network components while ensuring compatibility, security, and optimal performance.Perform routine system maintenance, including updates, patches, security configurations and backup checks. Educate users on basic technical procedures and best practices to enhance their overall IT experience.Document and track support incidents, resolutions, and workarounds in a detailed and organized manner.Escalate unresolved issues to other team members or appropriate external vendors as needed.Assist in the setup and maintenance of user accounts, permissions, and security settings across various systems and Get Living applications.Provide user training and guidance on utilizing IT tools effectively, promoting self-help resources, and encouraging best practices.Document technical procedures, solutions, user guides and knowledge base articles to enhance the team's efficiency and support capabilities.Participate in IT projects, such as system upgrades, migrations, and deployments, contributing technical expertise and support as required.
Candidate Requirements
Enthusiasm for technology!Essential experience of working in a ITIL environment.Experience in a technical support or helpdesk role supporting a Microsoft environment (ideally min. 2 years).Strong understanding of Microsoft operating systems and the Microsoft Office Suite.Understanding of cloud technologies specifically Microsoft Azure and all Microsoft associated management platforms.Experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.Knowledge of network protocols, connectivity, and basic network troubleshooting.Experience with remote support tools and techniques.
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