Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market. They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly. You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently. A basic understanding of Azure AD environments, some Network troubleshooting and any experience managing devices via Microsoft Intune, would be highly beneficial.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress. If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business. The company is quick to recognize talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you. The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £30k - £35k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
NOIRUKTECHREC
NOIRUKREC....Read more...
This is an alternative route to full time University. You’ll study part-time at one of Network Rail’s partnered Universities towards a BSc (Hons). Putting your university-learned theory into practice, you’ll hone your current IT skills and learn new ones.
As part of our IT Apprentice Academy, you’ll gain vast and varied exposure, but specifically in our Telecommunications teams, implementing cutting-edge, innovative technologies and applications, to supporting the delivery of a significant business change initiative or working in our IT Operations teams. You’ll be able to learn what it means to be a Network Engineer, Project Manager, Data Analyst, Business Analyst or Information Security Analyst.
Training Outcome:We expect you’ll move into roles, covering areas from Network Engineering, to Information Security and IT Project Management to IT Business Analytics.Employer Description:An apprenticeship with us will set you up for a career full of possibilities. With schemes in areas across our business, we’ve got something for everyone.
You’ll earn a competitive salary, study towards qualifications and play your part in delivery projects across the UK. Our Apprentices receive all the structure, support and experiences needed to grow and develop.Working Hours :Shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Presentation skills,Number skills,Analytical skills,Team working,Creative....Read more...
Software Support Analyst – Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st–3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
• Provide 1st–3rd line support to clients, troubleshooting and resolving a variety of technical issues
• Assist in the implementation of software changes and updates in hosted and client environments
• Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
• Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
• A strong analytical thinker who thrives on solving complex problems
• Previous experience as a Support Analyst, able to hit the ground running
• Strong SQL skills and a solid general helpdesk/support background
• Experience with financial or business systems is highly beneficial
• Technically adept, able to troubleshoot complex issues beyond basic support
• Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
• Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation.....Read more...
We are seeking a confident and experienced Customer Implementation and Training Specialist to support the onboarding, implementation, and training of customers using our enterprise SaaS platform, HaulierMagic.
This is a highly client-facing role suited to someone with prior experience in the software/IT industry who is looking to formalise and elevate their skills through the Level 4 Business Analyst Apprenticeship.
Core Responsibilities
Develop a deep and comprehensive understanding of the HaulierMagic platform and its full functionality
Conduct on-site client visits across the UK (approximately 2 days per week) to:
o Demonstrate system capabilities
o Deliver structured user training
o Support implementation and onboarding
Analyse customer workflows and identify how the system can optimise their operations
esolve customer concerns professionally and efficiently
Escalate technical or complex issues to internal Product and Development teams
Gather customer feedback and contribute to continuous product improvement
Support documentation of business requirements, user processes, and system configurations
Assist with testing, configuration, and quality assurance activities
Essential Criteria (Non-Negotiable)
Minimum 4+ years full-time experience within the software/IT industry
Proven experience in a client-facing role such as:
o Customer Support
o Quality Analyst
o Account Management
o Project Management
o Programme Management
Strong background in enterprise software environments
Demonstrated ability to explain and demo complex system functionality
Exceptional verbal and written communication skills
Confident presenting to professional clients
Full UK driving licence
Own vehicle and willingness to travel nationally (approx. 2 days per week)
What We’re Looking For
Confident communicator with strong client presence
Commercially aware and customer-focused
Analytical thinker with structured problem-solving ability
Comfortable balancing travel, customer engagement, and internal collaboration
Professional, organised, and self-motivated
Training:
Business Analyst Level 4 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Simple, affordable, and ready to support your business. We let you focus on what you do best, while we handle the rest.Working Hours :8.30am to 5pm, 1 hour lunch (37.5 hours a week). Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Software Business Analyst – Leading Data Centre Provider
Location: Flexible, travel to multiple sites required. Salary: Paying between £60,000 - £70,000, depending on experience.
A major data centre provider is seeking a Software Business Analyst to support a critical phase of its technology transformation. This is a key opportunity for an analytical, detail‑driven professional who can bridge business needs with technical delivery, ensuring that software solutions are aligned with organisational goals and built on robust, well‑defined requirements.
The role sits at the heart of a significant software development programme and the implementation of new off‑the‑shelf platforms. It also plays an important part in maturing business processes and behaviours across the organisation, helping to drive improved functionality, efficiency, and performance.
The Software Business Analyst will work closely with stakeholders across the business to understand operational needs, translate them into clear technical specifications, and support the successful delivery of software solutions. This includes shaping requirements, supporting process improvement, and ensuring that new systems and enhancements deliver measurable value.
You will be involved throughout the full lifecycle, from discovery and analysis through to testing support, implementation, and continuous improvement.
Key Responsibilities:
Engage with stakeholders to gather, analyse, and document business requirements for both bespoke software development and off‑the‑shelf system implementations.
Translate business needs into clear, structured technical specifications for development and engineering teams.
Ensure requirements are aligned with programme objectives, architectural standards, and wider business strategy.
Map, review, and refine business processes to support improved functionality, efficiency, and organisational maturity.
Support solution design discussions, ensuring proposed approaches meet business expectations and operational realities.
Collaborate with project managers, developers, testers, and operational teams to ensure smooth delivery and adoption of new systems.
Contribute to user acceptance testing, training materials, and change management activities.
Promote consistent ways of working, encouraging best practice and continuous improvement across the organisation.
Experience required:
Experience as a Business Analyst within a technology‑driven environment, ideally involving software development or system implementation.
Strong ability to translate complex business needs into structured technical requirements.
Familiarity with process mapping, workflow design, and business process improvement.
Comfortable working with cross‑functional teams in a fast‑paced, evolving environment.
Excellent communication skills, with the confidence to engage stakeholders at all levels.
A structured, analytical mindset with strong attention to detail.
Experience within data centres, critical infrastructure, or technology services is beneficial but not essential.
Must be eligible to work in the UK.
Paying up to £70,000, depending on experience.
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IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
During the apprenticeship, the Data Analyst Apprentice will learn and deliver: Data Collection & Management :
Gather, collate, and validate data from internal systems and external sources.
Maintain data quality, identifying errors and inconsistencies.
Apply data protection and GDPR principles when handling information.
Analysis & Interpretation:
Use statistical and analytical techniques to interpret data.
Support the Data Team in identifying patterns, trends, and insights.
Contribute to business decisions by providing evidence-based recommendations.
Tools & Technology:
Learn to use data tools such as Excel, SQL, and Power BI.
Develop coding and querying skills for data extraction and analysis.
Create reports, dashboards, and visualisations to present findings clearly.
Communication & Collaboration:
Work with colleagues across the organisation to understand their data needs.
Explain technical findings in clear, accessible language to non-technical audiences.
Support project teams with data requirements and performance monitoring.
Continuous Learning & Development:
Participate in all apprenticeship training and assessments.
Apply new knowledge, skills, and behaviours to workplace tasks.
Reflect on learning and seek opportunities to improve.
Essential skills, characteristics and experience The successful candidate will be expected to demonstrate or develop the following in line with the Level 4 Data Analyst apprenticeship standard: Knowledge (to be developed through the apprenticeship):
Different types of data and how they are used to support decision-making.
Data structures, databases, and data management principles.
Data analysis methods, statistical techniques, and validation processes.
Industry-standard tools (e.g., Excel, SQL, Power BI, Python/R).
Data legislation, policies, and ethical considerations (e.g., GDPR).
How organisations use data for business improvement.
Skills (to be demonstrated and applied during the role):
Collecting, organising, and formatting data from multiple sources.
Performing data cleansing to ensure accuracy and reliability.
Applying analytical and statistical methods to identify trends.
Using tools and techniques to create reports, dashboards, and visualisations.
Summarising and presenting data in ways that are meaningful for different audiences.
Communicating findings clearly to colleagues and stakeholders.
Managing own time and workload effectively to meet deadlines.
Behaviours (to be demonstrated consistently):
Attention to detail and commitment to data accuracy.
Logical and creative thinking in problem-solving.
Professionalism and integrity when handling sensitive information.
Collaboration and teamwork across departments.
Proactive approach to learning and applying new skills.
Commitment to delivering value and positive outcomes for customers and communities.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Data Analyst Apprenticeship Standard. The training will prepare the apprentice to competently deliver duties that can be found here:
https://skillsengland.education.gov.uk/apprenticeships/st0118-v1-1 Training Outcome:This is a fixed term position. Upon completion of the apprenticeship, the applicant will have achieved a level 4 qualification for a data analyst.Employer Description:Castles & Coasts is a social housing association with more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. We pride ourselves in focusing on the needs of the local communities we serve, tackling the housing shortage, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: IT skills,Attention to detail,Number skills,Team working....Read more...
Providing initial triage of service requests and identifying the appropriate IT resources
Logging, monitoring and tracking incidents through the call management system
Providing first-line resolution for hardware, software and application issues
Escalating incidents and service requests in line with service level agreements
Keeping users informed of progress and ensuring excellent customer service
Supporting desktop hardware, operating systems and business applications
Assisting with desktop asset management
Contributing to service improvement by analysing call trends and identifying recurring issues
Adhering to IT policies, information security standards and health and safety requirements
Supporting the wider work of the IT Services department where required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.
Potential career pathways include:
Desktop Support Analyst
IT Support Technician
Application Support Analyst
Infrastructure or Systems Administrator
You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.Employer Description:The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.
We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do.Working Hours :Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Exact shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently looking for an innovative Sr. pricing analyst to increase our business' competitiveness and profitability. In this role, you will be analyzing pricing data, preparing market share and revenue forecasts, and comparing the outcomes of different pricing strategies. To ensure success as a Sr. pricing analyst, you should possess sound knowledge of quantitative and qualitative data analysis methods and experience in a similar role. An accomplished Sr. pricing analyst is someone who can translate pricing data into actionable profit-enhancing strategies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
RPM end of month reporting based on brand/region analyzing sales trends & PVM effects on margin.
End-of-month reporting based on select customer list defined by Pricing Manager/Pricing Director (including sales trends + PVM effects).
End-of month reporting on Price Effect including validation/analysis against automated tools to ensure no errors across all reports.
Weekly reporting for low-margin items/transactions across all Tremco brands/regions.
Ad-hoc updates to Pricing Master for new items/item updates including all respective updates to price lists and GM% files.
Build out all load files necessary for Ops team to execute.
Includes maintenance for PowerBI price lists + necessary Sharepoint reference files.
Assist Pricing Manager with data validation/testing regarding PowerBI models/dashboards and major IT projects (RPM One, Tremco Data Lake etc.)
Ad-hoc development of PowerBI models/dashboards. Identify opportunities where PowerBI can be leveraged to automate manual Excel processes/reports.
Execute ad-hoc queries in SQL and build respective Excel reports.
Prepare and present internal customer facing analytics.
Identify opportunities to improve/streamline existing reporting methods/processes to ensure optimal turnaround times and improve data quality.
Keeping informed on pricing analysis methods and industry trends.
Continued learning on current data science methodologies (Python, Databricks, etc.
Analyzing competitor pricing and market trends to increase market share and profitability.
EDUCATION:
A Bachelor's degree in mathematics, statistics, finance, economics, or in a related field.
A Master's degree in business administration will be advantageous.
EXPERIENCE:
A minimum of two to four years' experience as a pricing analyst in a similar industry.
Experience in Chemical, Building Materials and/or Industrial Product industry experience preferred
SKILLS AND ABILITIES:
Proficiency in business intelligence (BI) software, such as PowerBI.
Experience utilizing pricing in SAP advantageous.
Experience working within Salesforce platform advantageous.
In-depth knowledge of statistical methods and data analysis.
Extensive experience in analyzing pricing strategies and forecasting revenue and market share.
Experience in collaborating on pricing strategies with sales and marketing departments.
Ability to keep abreast of industry trends and develop dynamic pricing tools.
Advanced ability to present pricing analysis reports to relevant stakeholders.
Excellent analytical and communication skills.
OTHER QUALIFICATIONS:
Ability to travel up to 15%
ADDITIONAL INFORMATION:
Primary Role (Summary)
Improving data structures, integration between systems, data reliability/consistency for usage in pricing analytics
Tracking Price realization, leakage and other related KPIs
Supporting design and tracking of price approval process
Supporting deal review and providing guidance and analytics on improving pricing/profitability
Setting and tracking pricing policies, business rules and RACIs
Skills: Behavioral & Technical:
Profitability and growth orientation; does not hesitate in challenging sales force when required; Willingness and mindset to get into details
Strong financial skills to utilize the decision support systems to interface with the sales and marketing organizations to drive specific action plans and programs
Comfortable executing analyses independently in MS Excel
Comfortable with independently accessing and running analyses on data directly from a database (e.g. via SQL)
Experience with BI or dashboarding technologies (e.g. Tableau, Power BI) to independently build and manipulate fit-for-purpose reporting
Key Accountabilities / Essential Functions of the Job:
Supporting and refining existing price realization dashboards while spearheading monthly investigations into price performance and providing insights to Pricing Leader and other business leaders
Identifying gaps in current data structures, closing these gaps in collaboration with other business functions
Performing historical price analysis and transactional analysis to continuously track pricing discipline as well as potential for list price changes based on customer willingness to pay
Support tracking of raw material inflation pass through and setting pricing targets working with Procurement, and Finance
Support price list design changes and price setting analytics based on market dynamics, competitive intelligence, historical transactional data in collaboration with Product Marketing and Sales
Support monitoring of pricing approvals and governance processes within the business
The salary range for applicants in this position generally ranges between $75,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
An exciting opportunity has arisen for a Regulatory Reporting Specialist to join finance and regulatory reporting team within a leading foreign bank in London, providing a wide range of services to both private and corporate clients across the globe.
As a Regulatory Reporting Specialist, you will be will be responsible for producing accurate, timely, and compliant regulatory submissions, ensuring adherence to all relevant prudential, statistical, and supervisory frameworks.
This is a office based fixed term contract role (6-10 month) offering salary range of £80,000 - £90,000.
You will be responsible for:
Regulatory Reporting
* Assist in the preparation and validation of COREP returns, including own Funds, Leverage Ratio, Large Exposure and Credit Risk templates.
* Support the production of Liquidity reports such as LCR, NSFR, ALMM, PRA110
* Support the production of Statistical and FSA returns such as BT, Els, SL, MLAR and FSA017.
* Assist in preparation and submission of FINREP return (F1 to F12).
* Ensure submissions are complete, accurate, and compliant with the latest regulatory standards.
* Maintain robust documentation, working papers, and audit trails for all regulatory outputs.
Data Management & Controls
* Ensure the integrity, consistency, and accuracy of data feeding into regulatory reports.
* Perform variance analysis, trend assessment, and data quality checks.
* Support enhancements to the regulatory reporting control framework and governance processes.
Regulatory Interpretation
* Stay up to date with changes to regulatory rules and frameworks (CRR, Basel, PRA Rulebook, Statistical Reporting guidance, IFRS where relevant).
* Assess the impact of new or amended regulations on reporting requirements.
* Provide technical advice to internal stakeholders and support in implementing regulatory changes.
Stakeholder Engagement
* Collaborate closely with Finance, Risk, Treasury, Product teams, and external auditors.
* Respond to regulatory queries and information requests in a timely and accurate manner.
* Support internal and external audits relating to regulatory reporting processes.
* Process Improvement
* Identify opportunities to enhance and streamline reporting processes.
* Contribute to system upgrades, data warehouse enhancements, or reporting transformation initiatives.
* Support implementation of new reporting tools or regulatory technology solutions.
What we are looking for:
Essential:
* Experience in regulatory reporting within banking, investment firms, or financial services.
* Strong understanding of PRA, FCA, and Bank of England reporting frameworks.
* Excellent analytical skills with strong attention to detail.
* Skilled in reporting tools, excel, and large data sets.
Desirable:
* Experience with RegTech solutions(e.g., AxiomSL, WoltersKluwer OneSumX, Vermeg, Moody's).
* Familiarity with IFRS, financial accounting, or capital/liquidity risk management.
* Coding or automation skills(SQL, Python, VBA).
Key Attributes:
* Strong communication skills, able to summarise complex regulatory concepts clearly.
* Proactive, self-motivated, and able to work under pressure to tight deadlines.
* Highly organised, with strong ownership and accountability.
* Curious mindset with commitment to continuous improvement.
Apply now for this fantastic Regulatory Reporting Specialist opportunity to take the next step in your career with a well-established financial institution.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
similar titles: Regulatory Reporting Specialist, Regulatory Reporting Officer, Regulatory Reporting Analyst, Prudential Reporting Analyst
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Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst.
Gaining exposure to selected second line support activities as part of the apprenticeship, working alongside colleagues to develop an understanding of the full scope of IT Service Desk support.
Ensure all user interactions are accurately recorded within the IT Service Management (ITSM) tool, maintaining complete and precise ticket documentation. Capture every contact and action taken, enabling effective handovers, consistent service delivery, and full visibility of previous activity.
Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues.
Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues.
Accurately triage more complex or time-consuming issues to other support teams, by building a thorough understanding of our services and support teams.
Developing a broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues.
Participating in ITIL-based Incident and Problem Management in line with documented processes.
Updating the Status Page for system outages to keep the wider University informed and sharing updates in the collaboration channel.
Being an advocate for our users proactively escalating issues where IT support is not meeting expected service levels to help ensure timely resolution and the delivery of excellent customer service.
Contributing to the creation and maintenance of knowledge base articles, ensuring documentation is easy to follow, written in plain English and tailored to the correct audience.
Any other duties that may reasonably be required in line with your position within IT Services or to help deliver excellent customer service.
Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others.
Training Outcome:
Technical Support Analyst
Desktop Support Specialist
Team Leader
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Job Description:
Core-Asset Consulting is working with a global financial services technology firm to recruit an experienced Business Analyst. This is an excellent opportunity to join a collaborative, international team supporting the delivery and scaling of digital advice solutions for financial institutions across multiple markets.
In this role you will focus on understanding client needs and translating them into clearly defined business requirements. Working closely with stakeholders, delivery teams, and clients to support the successful implementation and enhancement of technology-driven financial advice solutions.
Essential Skills/Experience:
Bachelor’s degree or equivalent
Minimum 5 years’ experience in a customer-facing Business Analyst within financial advice, financial services, or a related sector
Experience using Jira, Confluence, and Bitbucket
Experience working with financial services technology
Excellent stakeholder engagement and communication skills
Demonstrated experience working collaboratively within delivery-focused teams
Core Responsibilities:
Lead client meetings and workshops to gather and understand business requirements
Document, analyse, and validate requirements using appropriate collaboration tools
Identify gaps in requirements, including data validation, error handling, and edge cases
Liaise with internal teams to ensure solutions align with captured requirements
Provide regular progress and status updates to key stakeholders
Support testing activities to ensure solutions meet documented business needs
Deliver client demonstrations of configured solutions
Maintain and enhance internal documentation and knowledge repositories
Contribute to continuous improvement initiatives, including process optimisation
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16377)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
You will support the business by collecting, organising, and analysing data to help improve performance, efficiency, and decision-making across departments
Collecting, inputting, and maintaining accurate company data
Assisting with data analysis and generating reports for management
Supporting the preparation of performance dashboards and KPI reports
Ensuring data quality, consistency, and compliance
Assisting with basic financial data entry and reconciliation tasks
Supporting accounts processes, including invoice tracking and payment records
Identifying trends or discrepancies within datasets
Maintaining confidentiality of financial and company information
Training Outcome:Progressional opportunities to work towards Data Analyst L4 Apprenticeship. Employer Description:Netplates.co.uk stands as an e-commerce enterprise specialising in the purchase and sale of personalised cherished registrations within the United Kingdom. Their focus lies in delivering vehicle registration numbers tailored to your specific needs. As a growing employer, Netplates values continuous improvement, invests in its people, and strives to create a positive, supportive workplace environment where employees can develop their skills and contribute to long-term business success.
Working Hours :Monday to Friday 9am to 5pm.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical....Read more...
The successful candidate will report to the Head of Process Development within the Process Team arm of the Enterprise Change & Transformation Team to bring about lasting business improvements across Compass UK & Ireland.
For this role, core duties will include:
Supporting process discovery workshops
Creating process documents (e.g. process maps)
Liaising with stakeholders from across the business to understand business challenges and opportunities
Confidently engaging and collaborating closely with colleagues
Working with our Data Analyst to create data-driven insights
Working with Process Analysts and business stakeholders to create "to be" ways of working
Monitoring process performance, via agreed metrics
Supporting the creation of the Business Process Management approach
The above duties may be carried out remotely (via MS Teams) or in - person
Training Outcome:
On completion of the Improvement Practiconer Level 4 apprenticeship, the apprentice will have the opportunity to embark onto a Level 5 apprenticeship to further their skills' development through internal training programmes
Employer Description:We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.Working Hours :Shifts to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
Business Analyst (Norwich or York): you’ll help uncover what customers really need and work with teams to deliver practical solutions that make a real difference. You’ll ask insightful questions, challenge assumptions and explore new perspectives to maximise opportunities for improvement. Whether that’s analysing data, solving problems, removing blockers, or shaping smarter ways of working, you’ll help us do things better: for our customers, our business, and your own development.Training:During your first 18–22 months (depending on your studies), you’ll spend around 80% of your time gaining hands-on experience and 20% studying for your Apprenticeship qualifications. You’ll also have a structured learning programme, including additional professional qualifications, giving you a solid foundation to build and succeed in your career.Training Outcome:You will gain exposure during this apprenticeship to the business, and there's a permanent job for you at the end of it. You'll also be able to explore other opportunities within Aviva.Employer Description:As the UK's largest insurer, a FTSE 100 company, and an international leader in our industry, Aviva's Technology teams are cruicial to our success. We truy believe our Technology community is amongst the most experienced and supportive anywhere. Withou their ideas, skills and support, we wouldn't be the company we are today.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,Attention to detail,Problem solving skills,Analytical skills....Read more...
In this role you will develop skills in designing and executing software tests, diagnosing defects, using testing tools, analysing results and working collaboratively.
This apprentice Test Analyst role at the National Trust’s Heelis Head Office helps ensure the technology used by visitors, staff and volunteers runs smoothly. You’ll support testing teams by planning and running tests across systems ranging from café tills to digital platforms like the National Trust website. You’ll learn to write test cases, run tests, record issues and work with developers to improve system quality. During your apprenticeship, you’ll rotate between teams including IT Digital, Salesforce, Tills and Delta, gaining broad hands-on experience. You may also work on performance and accessibility testing, helping ensure our systems are reliable, effective and inclusive.Training:Working alongside your mentor on tasks specific to your apprenticeship, you will develop the skills & knowledge relevant to the apprenticeship standard Software Tester Level 4.
Your apprenticeship training will be delivered by a Learning Coach, with teaching and learning sessions held online, lots of on-the-job learning and support every day in the workplace.
You’ll attend regular review meetings and be accountable for your own progression. You’ll be required to complete mandatory e-learning, courses and training provided.Training Outcome:Upon successful completion you will have a Level 4 Software Tester Higher Apprenticeship, taking your first steps towards a career in IT.Employer Description:We protect and care for places so people and nature can thrive. We look after hundreds of houses and close to a million objects, along with vast areas of coastline, countryside and green spaces, for everyone’s benefit. With our staff, members, volunteers and supporters, we’re the biggest conservation charity in Europe. Everyone can get involved, everyone can make a difference.Working Hours :Fixed term, full-time (37.5 hours per week, for 18 months), shifts to be confirmed.Skills: IT skills,Customer care skills,Team working....Read more...
Answering inbound calls and handling customer enquiries
Booking appointments and scheduling engineers
Managing emails and maintaining customer records
Preparing quotes, invoices, and job sheets
Updating internal systems and databases
Assisting with social media and marketing tasks (working with Castle)
Providing general office and administrative support
Training Outcome:What is the expected career progression after a Business Administrator Apprenticeship?
A Business Administrator Apprenticeship provides a strong foundation for progression across a wide range of industries, as administrative skills are transferable to almost every sector.
Typical progression routes include:
Business Administrator / Senior AdministratorTaking on greater responsibility, managing systems, supporting senior leadership, and overseeing key processes.
Office Manager / Operations AdministratorCoordinating teams, improving internal processes, and supporting the smooth running of the organisation.
Specialist pathways, such as:
HR Administrator or HR Assistant
Finance / Accounts Assistant
Project Support Officer
Customer Service or Client Relationship Executive
Further Development Opportunities
Learners may progress onto higher-level apprenticeships, including:
Level 4 Business Analyst
Level 5 Operations / Departmental Manager
HR Consultant / Partner
They may also complete professional qualifications such as AAT (Finance), CIPD (HR), or ILM (Leadership & Management), depending on their chosen pathway.
Long-Term Career Potential
With experience and continued development, this apprenticeship can lead to roles such as:
Operations Manager
Business Manager
HR Manager
Project Manager
Overall, the apprenticeship develops key transferable skills including communication, organisation, problem-solving, digital systems, and teamwork, making it a versatile and future-proof career starting point.Employer Description:Based in Merseyside, we have now grown into a well respected business, serving households within Merseyside and surrounding areas.We offer a free, no obligation site survey to assess your needs. We will then compile a quotation for the work required.Therefore, we offer a range of heating and plumbing options, including boiler repair, servicing and installation.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
You’ll be involved in helping clients solve complex problems using data and technology, all while building a strong foundation for a future career in tech consulting.
Responsibilities:
Support the development and delivery of data and AI solutions, gaining hands-on experience with technologies such as machine learning, data science, and Agentic AI under the guidance of experienced team members
Collaborate with project teams and clients to understand business challenges, contributing to data-driven approaches while learning how insights support decision-making
Assist in the design and implementation of data pipelines, models, and visualisations, while actively learning best practices in data engineering, architecture, and analytics
Engage in continuous learning and professional development, building technical and consulting skills through structured training, mentoring, and exposure to real-world projects and client environments
About you:
A-levels or equivalent (must have a level 2 GCSE in both English & maths)
Strong analytical skills and an eye for detail
Engaging and able to easily build rapport with others
Keen interest in technology and possessing good IT skills
Enjoys the challenge of a dynamic and fast-paced environment
Demonstrates a developing understanding of coding principles (e.g., Python, C#, Java), with growing confidence in applying basic programming skills to support tasks such as data analysis, automation, and solution development, under guidance and mentorship
Due to the nature of this role successful candidates may need to undergo security clearance
To be eligible for this role you must have lived in the UK for at least 5 consecutive years
What we look for in our people:
Strong alignment with FSP values and ethos
Commitment to teamwork, quality and mutual success
Proactivity with an ability to operate with pace and energy
Strong communication and interpersonal skills
Dedication to excellence and quality
Training:The apprenticeship takes place over a 14-month period where you will:
Gain a nationally recognised qualification in Data Analyst (Level 4 Apprenticeship Standard)
Learn on the job alongside receiving external training and coaching
Gain experience across multiple projects, clients, and sectors.
Broaden your understanding across data and AI specialisms by rotating across business areas, such as:
Machine Learning and Agentic AI
Data Analytics
Data Science
Data Engineering
Training Outcome:
The successful candidate will gain a Level 4 qualification as a Data Analyst
Employer Description:FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.
As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.
We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.
We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.
Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.
Find out more about our accolades here: https://fsp.co/about-fsp/
Why work for FSP?
At FSP, we are committed to providing:
A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Hybrid working – we empower you to make smart choices about when and where to work to achieve great results Industry leading coaching and mentoring
Competitive salary and an excellent benefits package
Working Hours :Monday- Friday
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Administrative skills,Number skills,Team working,Initiative....Read more...
IT Applications Manager - Central London
£650 - £700 p/d (outside IR35) – 3 month initial term
Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.
Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team.
The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc.
Responsibilities:
• Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support
• Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy
• Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services
• Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability
• Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management
• Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring
• Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities
• Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity
• Establish governance frameworks, standards and best practices for application development and management
• Ensure security, scalability and enterprise alignment for all applications and digital workflows
• Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency
Requirements:
• Strong experience with low-code/no-code platforms
• Proven ability to lead and deliver change management initiatives across business systems
• Experience in application standardisation and rationalisation across business units
• Leadership experience managing cross-functional teams and vendor relationships
• Skilled in business process mapping, workflow automation and data modelling
• Familiarity with enterprise integrations and APIs
• Strong understanding of IT governance, compliance and security principles
• Ideally ITIL certified with experience in ITIL change management
• Experience in user enablement, training and digital adoption
....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Fibre As Built & QS Engineer
Network Planning & GIS
UK wide – work from home – full remote working
@mecscomms is currently recruiting for a Contract Fibre As-built & QS Engineer to work for a global telecoms carrier and network service provider to update and maintain secure customer connectivity and fibre solutions for complex customer orders. If you possess experience as a Fibre Planner or GIS Fibre Network Analyst within a telecoms GIS environment, I'm keen to hear from you.
Position: Contract Fibre As-built & QS Engineer, Provisioning, Provide, Design & Build
Location: UK wide– work from home – fully remote working
Duration: 12 months +
Hours: Monday - Friday 9.00 - 17.30
Start date: ASAP
Gross Rate: £25.00 per hour
Status: Inside IR35
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Telco, Telecoms, Carrier, Internet, Service Provider, ISP, Operator, Network, Fibre, Fiber Inventory, Access, As-built, QS, Quality, Planner, Graduate, Planning, Capacity, Engineer, Civils, Access Network, FTTP, FTTH, FTTC, SDH, DWDM, Transmission, Technician, GIS, Microstation, Autodesk, ArcGIS, Arc GIS, Smallworld PNI, Gcomms, Design, Implementation, Build, HLD, LLD
Key Activity:
• Data Capture of HLD, LLD
• As-built validation and approval
• Manage Fibre Inventory
• Fibre As build
• Smallworld PNI data updates
• QS Engineer
• Customer Order Validation & Management
• GIS & Civils
• Fibre Network Analyst
• Process management
• Governance & Control
Overview:
Opportunity to join an ever expanding, global telco service provider who is now in need of a telecoms fibre and GIS professional. We are looking for a contract As-built and QS Engineer within the fibre planning and build department.
The Fibre As-built & QS Engineer will take ownership of updating and maintaining fibre solutions for customer connectivity services, liaising with various departments and 3rd party suppliers to manage the delivery of the as-built designs.
The role will update, validate and maintain fibre solutions within inventory systems to support secure customer connectivity, ensuring accurate as-built capture, validation and governance of fibre network data in line with internal standards and SLA-driven KPIs.
Responsibilities:
Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with:
• Interact with Design & Build teams to capture HLD, LLD and as-built data for secure customer orders
• Validate as-built packs submitted by the supply chain to ensure compliance with internal standards and process requirements
• Utilise & research existing databases, files, and records for purposes of network design, fibre optimisation, and relocation of fibre facilities
• Update and maintain fibre inventory in Smallworld PNI in line with approved as-built documentation
• Ensure all internal documentation systems and databases are updated in accordance with as-built governance processes
• Validate requested and allocated fibres within internal tie cables for secure customer provisioning
• Process and validate measure applications, cross-checking against as-built submissions
• Process requests for network, site and new build surveys, completing and issuing supporting documentation and liaising with survey contractors
• Provide design schematics of fibre path to be performed for fibre projects, relocation of existing fibre facilities, and restoration of existing traffic
• Raise structured queries with supply chain partners where as-built packs or measure submissions lack required data
• Issue pay certificates in line with SLA timelines and coordinate with Delivery Managers and Project Managers
• Engage and coordinate with internal and external stakeholders to resolve technical queries and ensure delivery support
• Maintain inventory quality standards exceeding defined accuracy thresholds
Candidate Profile:
We will consider candidate form a variety of backgrounds, as training will be provided. You should however have some basic telecoms and GIS experience. Your skills & attributes are likely to include some or all of the following:
• Basic understanding of telecom
• Experience working within a carrier, operator or service provider environment
• Exposure to fibre planning, engineering, operations or network build environments
• Knowledge of fibre as-built, planning or network infrastructures
• Use of GIS Applications (ArcGIS, Microstation, Autodesk, Smallworld PNI) etc.
• Experience in fibre as-built validation and inventory management
• Strong understanding of telecoms fibre infrastructure and network design (HLD/LLD)
• GIS data entry & data validation
• GIS data preparation & data management
• Experience working with supply chain partners and QS processes
• Microsoft Excel
• Analytical & attention to detail skills
• Documentation and presentation skills
• It is essential for the successful individual to consent to BPSS (Basic Check) and SC level security clearance checks.
If any candidates have some exposure to a telecoms carrier, operator or similar environment within a fibre planning, engineering, operations or similar department then that would be highly desirable.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
What you’ll be doing: As an apprentice, you’ll build real‑world skills, gain practical knowledge, and work closely with experienced colleagues who will support your development throughout the programme.
Data & Insights - Dive into real data! You’ll collect, clean, analyse, and visualise information to help shape big strategic decisions and track how the business is performing
Spotting Opportunities & Risks - Use both data and judgement to help assess new opportunities and potential risks; playing a part in shaping the future direction of Thames Water
Supporting Delivery - Help build and maintain implementation plans, track progress against key milestones, and make sure strategic projects stay on course
Trend & Market Research - Explore industry trends, new technologies, and broader societal changes - and assess how they could impact our long‑term strategy
Governance & Assurance - Produce accurate reports and contribute to data‑led assurance to support strong governance and risk management
Collaboration & Ways of Working - Work closely with the Strategy team to embed data‑driven thinking into planning, goal‑setting, and decision‑making
You’ll also take part in strategy communities of practice to share ideas and learn from others
Training:
Knowledge, skills and behaviours as set out in the Level 4 Data Analyst standard
Earn EPAO: CABWI qualification
You’ll study with Firebrand through blended online learning and short residential blocks at their Wyboston Lakes centre (accommodation included)
Training Outcome:
Permanent role with a 16–18 month structured programme
Employer Description:Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to comeWorking Hours :Hours: 36 hours a week across four working days, plus one off-the-job training day. Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
IT Applications Manager - Central London
£80,000 - £85,000
Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.
Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team.
The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc.
Responsibilities:
• Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support
• Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy
• Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services
• Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability
• Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management
• Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring
• Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities
• Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity
• Establish governance frameworks, standards and best practices for application development and management
• Ensure security, scalability and enterprise alignment for all applications and digital workflows
• Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency
Requirements:
• Strong experience with low-code/no-code platforms
• Proven ability to lead and deliver change management initiatives across business systems
• Experience in application standardisation and rationalisation across business units
• Leadership experience managing cross-functional teams and vendor relationships
• Skilled in business process mapping, workflow automation and data modelling
• Familiarity with enterprise integrations and APIs
• Strong understanding of IT governance, compliance and security principles
• Ideally ITIL certified with experience in ITIL change management
• Experience in user enablement, training and digital adoption
Central London – 4 days per week onsite initially, dropping to 3 once passed probation.....Read more...
We have an exciting opportunity for an Apprentice SOC Analyst to join our growing Cyber Security practice at FSP. This role is ideal for someone who is passionate about cybersecurity, eager to learn, and excited by the idea of working in a fast-paced security environment. This is a fantastic opportunity to start a career in cybersecurity, contributing to safeguarding our clients while gaining technical, analytical, and operational experience.
Responsibilities
As an Apprentice SOC Analyst, you will support the team to:
Monitor and triage security alerts across our customers’ environments under the guidance of senior analysts.
Assist in initial investigation of incidents, gathering evidence and documenting activity.
Learn how to detect and analyse common cyber threats, risks and vulnerabilities.
Develop skills in security tooling, with a focus on Microsoft security technologies.
Support improvements to SOC playbooks, documentation and reporting.
Help maintain accurate records of incidents to ensure high-quality service delivery.
Contribute to team discussions, knowledge sharing, and continuous improvement.
Stay informed about new security threats, technologies and best practices as part of your apprenticeship learning.
About you
You’ll have A levels (or equivalent) and must hold GCSEs at Level 2 or above in both English and Maths.
Your genuinely interested in starting a career in cyber security
Curious and analytical, with a desire to understand how technology and systems work
Detail‑focused, with a methodical approach to investigating issues
Comfortable working through problems in a structured and logical way
Well organised and dependable, with the ability to manage tasks and learning effectively.
Motivated to build both technical knowledge and practical workplace skills over time.
What we look for in our people
Strong alignment with FSP values and ethos
Commitment to teamwork, quality and mutual success
Proactivity with an ability to operate with pace and energy
Strong communication and interpersonal skills
Dedication to excellence and quality
Training:During the programme, you will:
Work towards a nationally recognised cybersecurity qualification delivered by LearnTech.
Receive structured learning, coaching and mentoring from FSP’s Cyber team.
Develop experience across real security operations, clients, environments and SIEM technologies.
Gain exposure to industry frameworks such as MITRE ATT&CK and NIST.
Build foundational knowledge across:
Threat detection & incident response
SOC processes and tooling
Log analysis
Microsoft security technologies (including Sentinel, Defender, Entra ID)
Automation and scripting fundamentals
Training Outcome:The successful applicant will have gained a Level 4 qualification as a Cyber Security Technologist.Employer Description:FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.
As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.
We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.
We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.
Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.
Find out more about our accolades here: https://fsp.co/about-fsp/
Why work for FSP?
At FSP, we are committed to providing:
A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
Industry leading coaching and mentoring
Competitive salary and an excellent benefits package
Working Hours :Monday - Friday.Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative....Read more...
Job Description:
Core-Asset Consulting is working with our client, a leading asset management firm, to recruit an experienced Business Analyst to support a key transformation programme focused on the business’ Attribution and Performance Reporting capability.
This will be an initial 9 month day rate contract working on a fully remote basis.
Essential Skills/Experience:
Proven experience working with Aladdin and FactSet platforms
Strong understanding of asset classes
Advanced proficiency in Microsoft Excel, SQL, and Snowflake (Power BI or similar tools advantageous)
Strong analytical and quantitative skills with excellent attention to detail
Excellent communication and stakeholder engagement skills
Ability to manage multiple priorities and work to tight deadlines in a fast-paced environment
Experience with additional financial data platforms or risk management tools would be advantageous
Core Responsibilities:
Conduct detailed requirements gathering to support the build-out of performance datasets across systems
Collaborate with cross-functional teams to enable new dataflows and support process improvements
Assist testing teams in developing robust procedures to assess large volumes of performance and attribution datasets
Support the implementation and delivery of Benchmark, IBOR, and NAV performance flows
Ensure the accuracy, consistency, and integrity of financial data across platforms and reporting outputs
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16390
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
