ServiceNow Process Consultant - Egypt - Cairo

We are seeking a skilled ServiceNow Process Consultant to join our growing team in Cairo, Egypt. This role is ideal for a professional who is passionate about aligning ServiceNow capabilities with business process improvement and ITSM/ITOM transformation initiatives. As a key liaison between technical teams and stakeholders, you will be responsible for gathering requirements, mapping processes, and designing solutions that deliver measurable business value across the ServiceNow platform. Key Responsibilities: - Lead and facilitate workshops with business and IT stakeholders to capture, validate, and optimise process requirements - Translate business requirements into functional specifications and user stories for ServiceNow implementations - Analyse and design workflows for ITSM, ITOM, HRSD, CSM, or other relevant ServiceNow modules - Provide subject matter expertise on ITIL-based processes including Incident, Change, Problem, Request, CMDB, and Knowledge Management - Collaborate with developers and architects to ensure that process designs are accurately implemented on the ServiceNow platform - Drive process governance, documentation, and continuous improvement initiatives - Support testing, user training, and hypercare during project rollout - Assist in aligning implementations with frameworks such as ITIL, CSDM, or customer-specific standards Required Experience & Skills: - 3+ years of experience as a Process Consultant or Business Analyst working with the ServiceNow platform - Strong knowledge of ITSM processes and ITIL best practices - Experience delivering process design and reengineering for ServiceNow projects - Familiarity with Agile methodologies and tools such as Jira or Azure DevOps - Excellent communication skills, both written and verbal, with fluency in English (Arabic is a plus) - Strong stakeholder engagement and facilitation skills - ServiceNow certifications (e.g. CSA, ITSM Implementation Specialist) are highly desirable Preferred Qualifications: - ITIL v3 or v4 Foundation Certification - Exposure to ServiceNow modules beyond ITSM (e.g. ITOM, HRSD, CSM, SPM) - Experience working in a client-facing or consulting environment Why Join Us: - Be part of a forward-thinking, high-impact ServiceNow delivery team - Work on exciting digital transformation projects with global clients - Opportunity to grow into a Solution Architect or Engagement Manager role - Competitive salary and benefits - Dynamic, collaborative culture Apply now to join a mission-driven team shaping the future of enterprise service management from Cairo.