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Apprentice Teaching Assistant Level 3 - Meadow Bank Community School
Support students’ learning and development under the direction of teaching or other appropriate staff by supervising and ensuring their safety and access to learning, attending to personal needs, and promoting physical, social, emotional, and intellectual development Collaborate with the teacher to use strategies that support students in achieving their learning goals Provide accurate and constructive feedback to students, under the guidance of the teacher Set challenging expectations while promoting self-esteem and encouraging students to act independently Facilitate interaction with others and support engagement in activities led by the teacher or other professionals Promote, support, and facilitate the inclusion, acceptance, and integration of all students Assist with the supervision of groups and individual students as required, both during lessons and in communal areas such as corridors and playgrounds, as well as outside of lesson times, including before and after school and during lunchtimes, attending to students’ personal needs as necessary Track and monitor student progress, providing detailed and regular feedback to teachers and the SENDCO to support the planning, evaluation, and ongoing monitoring of the learning process for individual students and groups, addressing achievements, progress, and any challenges Participate in the planning cycle and development of assessments based on student needs and contribute to effective assessment by undertaking student record-keeping as requested Administer routine assessments, routine tests, and undertake the marking of students’ work under the guidance of the teacher Maintain a stimulating, safe, and purposeful learning environment by preparing, maintaining, and using relevant learning resources, assisting with the display of students’ work, and promoting positive values, attitudes, and behaviour Establish constructive and positive relationships with students, acting as a role model and responding appropriately to individual needs, while building effective relationships with parents/carers, external agencies, and other professionals under the general direction of the class teacher Liaise effectively with class teachers to communicate with parents/carers and other professionals, gathering and reporting information as directed To administer first aid, as appropriate – training will be arranged Assist in the development and implementation of Education, Health, and Care Plans (EHCPs), Individual Behaviour Plans (IBPs), and/or Personal Care Programmes Monitor and respond to changes in students’ behaviour, identifying and sharing any unexpected changes with the relevant and appropriate staff, while consistently using effective behaviour School staff may be required to support students with intimate care/hygiene Promote the safeguarding and welfare of all students within the school in line with statutory safeguarding guidance, reporting any concerns to the Senior Leadership Team or Designated Safeguarding Lead Be aware of and comply with relevant statutory guidance, school/Trust policies and procedures related to safeguarding, child protection, health, safety, security, confidentiality, and data protection Participate in visits, trips, and out-of-school activities, such as outings, social activities, and sporting events Provide administrative support for the teacher/department Attend meetings and perform duties as required according to the school calendar Training: You will be working towards the Level 3 Teaching Assistant Apprenticeship Standard (Knowledge, Skills and Behaviours) As a work-based training provider, Aire Vocational Training will provide an exciting individually designed training programme to meet your needs and those of your employer, combining theory with hands-on practical experience to ensure you develop the skills, knowledge and behaviours that are relevant to your role Our programme has a particular focus on understanding local SEND provision You will be supported with maths and English at level 2 (if not already achieved) You will be supported with and prepared for the final Apprenticeship Assessment by Highfield Assessment (EPAO)which will comprise of: Practical Observation, followed by Question-and-Answer session Professional discussion supported by a portfolio of evidence You will be allocated 'Off the Job' Training hours per week (Minimum of 7.5 hours) to complete the Teaching Assistant Standard Time will be given in your working week in the school setting Training Outcome: Upon successful completion of the apprenticeship programme, you may have the opportunity to apply for a permanent position within the academy Employer Description:Meadow Bank Community School is a primary academy serving children aged 3 to 11 years in Bradford, West Yorkshire. The school is part of the Northern Star Academies Trust and is committed to providing a nurturing, inclusive, and high-quality educational environment for all pupils. The school serves a diverse community and works to ensure that every child has the opportunity to achieve their full potential, regardless of background or ability. Staff are dedicated to promoting a culture of respect, resilience, and ambition, supporting pupils both academically and personally throughout their primary education. Meadow Bank Community School delivers a broad and balanced curriculum designed to develop knowledge, skills, and confidence across all areas of learning. The school places a strong emphasis on literacy, numeracy, physical education, and personal development, encouraging pupils to become active, responsible, and lifelong learners. The school promotes positive relationships with families and the wider community, recognising the importance of partnership in supporting children's success. Through high expectations, inclusive practices, and a commitment to continuous improvement, Meadow Bank Community School strives to create a safe, supportive, and inspiring learning environment where every child can thrive.Working Hours :Monday- Friday. Term Time only Start/end times to be agreed but within the school working day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Apprentice Marketing Executive (Level 4)
You’ll be working on campaigns that drive growth and engagement. You will gain expertise in understanding audiences and developing content and calls to action that will improve our targeting and response from our key segments which include Boarding, International, Early Years, LFA and Sixth Form. You’ll work with our stakeholders both inside and external to the school and you’ll get a real buzz from seeing the impact of your work in action. The role reports to the Marketing Manager in the Marketing, Communications and Admissions Team, and you’ll be working closely with staff, agency and freelance colleagues to deliver your objectives. This Job Description covers the principal tasks required of the role and is not necessarily a complete list of everything required for the full professional discharge of duties. Key responsibilities include: Campaign Execution Learn how to run a multi-channel campaign, working on key components such as website updating via WordPress. Work in project teams on delivering flagship events, ensuring Langley is positioned positively and that delivery is well organised. Support the team in delivering activations, including sourcing merchandise, working with suppliers and internal partners. Learn how to analyse campaign data and put in place changes to improve performance. Work with Netmatters (our digital agency) to improve Langley’s key search engine rankings, ensuring strong visibility for the top 20 search terms across domestic and priority international markets, refining keywords and driving content optimisation across the team. Ensure all business listings are consistently updated across relevant platforms for improved discoverability. Learn how AI search is impacting visibility, and work with the agency to support us in getting structured data created to improve our visibility. Content Creation & Partnership Support Support the production of high-quality content via multiple channels – print, digital and outdoor. This might include copywriting or creative work such as video content. Support will be provided. Maintain and continuously enhance website content, ensuring relevance, accuracy, and engagement. Work with platforms such as Canva to create content and design templates for campaigns. Possess an enthusiasm to integrate generative AI into content production and investigate ways to deliver time savings through responsible use of AI. General Marketing Support Raise PO’s and manage any marketing subscriptions that the team has in conjunction with Finance. Manage the merchandise inventory and source original merchandise that aligns with Langley for use in events and for Open Days. Support the efforts of the team in administrative functions and general production of simple requirements such as business card creation and ordering and simple poster creation. Monitor the marketing inbox on Outlook on a daily basis and ensure each item is allocated. Training:The role will be full time and based primarily at Langley Senior School near Loddon, with presence required at times at Langley Prep School in Taverham. Time will be provided to follow the apprenticeship programme, and the role holder will be expected to apply their learnings to the day-to-day work of the team.Training Outcome:Upon completion, assuming that you pass your probation period, you would be offered a permenant role within the team. We are keen to grow our talent from within.Employer Description:Thank you for considering this exciting opportunity to join Langley School as our Apprentice Marketing Executive (Level 4). We are proud to have a vibrant educational community that is nestled in the picturesque Norfolk countryside. Our school is placed where tradition meets digital innovation and where every pupil is valued and encouraged to thrive. From our youngest learners just beginning their journey in Nursery, to the ambitious young adults joining our Sixth Form, Langley School offers a nurturing environment that fosters growth, learning, and discovery. Our expansive campuses provide the perfect backdrop for this adventure, offering over 100 acres of green space at each site for our pupils to explore and enjoy. At Langley, we believe in the power of opportunity and the pursuit of excellence. Our core values - kindness, confidence, curiosity, and integrity - are the pillars that support every aspect of school life. We are dedicated to equipping our pupils with the skills they need to navigate the complexities of the modern world, such as creativity, resilience, and adaptability. Langley is a co-educational, inclusive, day and boarding school from 6 months to 18 years old. We are fortunate to be set on two enviable 100+ acre countryside sites: the Pre-Prep and Prep school are based in Taverham; the Senior school and Sixth Form are just outside Loddon. Both sites have their own Nursery provision from 6 months to 5 years old which staff members use and enjoy. Funded hours are accepted across all EYFS age groups. These stunning, green campus locations are a wonderful canvas that allow children space to breathe and grow, as well as enjoying the benefits of being on the doorstep of the vibrant and dynamic city of Norwich. We are one of only nine HMC schools in Norfolk and Suffolk and offer day, flexi, weekly and full boarding.Working Hours :Monday - Friday, 9.00am - 5.00pm (You may choose to work 8.00am - 4.00pm or 8:30am - 4:40pm). Note - Start date is flexible, this could be brought forward.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Creative,Initiative ....Read more...
Marketing Coordinator
Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our core values: Enthusiasm, Excellence, and Evolution. We are committed to achieving our mission to “Deliver Memorable Experiences” for our guests, our employees, and the community.The PNE’s Sales and Marketing Department oversees marketing, corporate partnerships, group sales, facility sales, business development, and TicketLeader. From Playland campaigns to the PNE Prize Home Lottery, our team is passionate about delivering engaging campaigns and events that capture the imagination of our audience.The Pacific National Exhibition (PNE) is seeking a Coordinator, Marketing (Mat Leave) to support the execution of multi-channel marketing campaigns, help maintain brand consistency across all consumer touchpoints, and assist with the planning, coordination, and delivery of marketing materials and initiatives. Reporting to the Manager, Marketing, this role is ideal for a motivated and organized individual with a strong interest in branding, campaign coordination, and creative content development.Why join our Team? Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year? In your role as a Marketing Coordinator, your primary accountabilities will be to: Support the development and rollout of marketing campaigns across digital, print, outdoor, and on-site channels.Assist in creating and maintaining marketing materials, including signage, posters, and branded collateral.Coordinate creative project timelines, liaising with internal teams, external vendors, and contractors (e.g. photographers, videographers).Oversee coordination of photography for marketing and promotional needs, including scheduling, shot lists, and usage approvals.Draft and edit copy for campaign materials, including social media posts, brochures, and advertisements.Help manage the look and feel of the PNE site, including signage updates, promotional displays, and seasonal enhancements.Assist in the planning and branding of special event areas, such as the VIP Chalet, ensuring alignment with brand standards and enhancing guest experience.Support marketing analytics efforts by compiling reports, collecting campaign data, and researching audience trends.Contribute to the upkeep and organization of the PNE’s Digital Asset Management system.Assist in coordinating corporate branding and site look initiatives for new and existing events, rides, and guest experiences.Work collaboratively with other departments to support marketing needs and event promotions.Manage incoming comp ticket requests in coordination with ticketing and sponsorship teams, ensuring accurate tracking and timely distribution. What else? Post-secondary diploma or degree in Marketing, Communications, or a related field, or equivalent combination of education and experience1–3 years of experience in a marketing, communications, or creative coordination role.Strong written and verbal communication skills with a keen eye for detail.Comfortable working in a fast-paced, deadline-driven environment with multiple projects.Demonstrated ability to organize and prioritize tasks independently and as part of a team.Familiarity with marketing and design tools such as Adobe Creative Suite, Canva, or similar platforms is an asset.Understanding branding principles and experience maintaining visual consistency across campaigns.Previous experience supporting events, attractions, or tourism-related marketing is an asset.Knowledge of social media platforms, basic video/photo editing, or content scheduling tools is considered an asset.This role is required to be on-site at the PNE a minimum of 3 days/week.A valid BC driver’s license is an asset, as some travel between signage locations may be required.Successful candidates must undergo a Criminal Record Check. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $63,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Pricing Analyst
We are working with a leading provider of specialist cleaning and facilities management solutions. As they continue to expand, they are looking for a detail-oriented Pricing Analyst to bridge the gap between the Sales and Finance teams, ensuring every tender and contract is both competitive and profitable.The Pricing Analyst will be the commercial engine behind the customer proposals. You will take operational data (labor hours, cleaning frequencies, material costs) and financial targets to build accurate, data-driven pricing models. Working directly with the Sales team (to win business) and Finance (to protect margins), you will ensure the business remains the preferred choice for clients without compromising on profitability.Key ResponsibilitiesData Analysis & Pricing (Excel Heavy) Input, organize, and cleanse large datasets (e.g., square footage, site visit frequencies, wage data) to calculate per-customer cleaning service pricing.Develop and maintain complex Excel pricing models using advanced formulas, VLOOKUPs, and pivot tables to simulate labor scheduling and cost absorption.Analyze historical contract performance to recommend price adjustments for renewals or upsells. Cross-Functional Collaboration Partner with the Sales team to translate client Requests for Proposals (RFPs) into accurate cost-to-serve models.Work with Finance to embed overhead allocation, National Living Wage changes, and PPE/chemical costs into all pricing templates.Act as the gatekeeper for pricing governance, ensuring no bid goes to a client without a validated margin check. Template & Tool Management Maintain and update the business master pricing templates and tools, ensuring they reflect current supplier costs (e.g., janitorial supplies) and labour legislation.Build standardized “what-if” scenarios to help Sales quickly adjust service levels (daily vs. weekly cleaning) without breaking profitability. Reporting & Insights Generate weekly/monthly pricing reports to show win/loss ratios by service type and margin leakage.Provide post-bid analyses to explain why certain pricing won or lost a contract, offering actionable insights for future tenders. Compliance & Governance Ensure all proposed pricing complies with the business pricing policies, financial targets, and minimum margin thresholds.Maintain an audit trail of pricing versions to support client negotiations. Qualifications & RequirementsEssential: Advanced Excel Proficiency – You must be comfortable with nested formulas, pivot tables, data validation, and lookups (INDEX-MATCH/XLOOKUP). Ability to build a dynamic pricing model from scratch is a plus.Numerical Accuracy – Flawless attention to detail; the ability to spot a misaligned decimal or incorrect labor minute before it costs the company thousands.Communication Skills – You can explain to a Salesperson why a price went up (due to travel time, consumables, etc.) without using complex finance jargon.Deadline-Driven – Ability to manage 5+ concurrent pricing requests during peak tender season without sacrificing accuracy. Desirable (but not required): Previous experience in Facilities Management, Cleaning, or Logistics (understanding of minimum wage bands, holiday pay accrual, or shift-based staffing).Experience with CRM/ERP systems (e.g., Salesforce, Sage, or Power BI).Basic understanding of UK employment law regarding wage calculations (if UK-based) or relevant local labor laws. ....Read more...
Process Technician
Process Technician Hull (HU12) Starting Salary: £33,373 ⬆️ Rising to £34,373 upon achieving agreed competency levels ⬆️ Increasing to £35,373.73 following successful completion of probation Continental Shift Pattern Days: 06:30 - 18:30Nights: 18:30 - 06:30Rotating 3-week shift cycle Looking for a role where your technical expertise can make a real impact? Aqumen Recruitment is delighted to be recruiting on behalf of our client for a Process Technician to join their manufacturing operation in Hull. This is a fantastic opportunity for a technically minded individual who thrives on problem-solving, quality control and process improvement within a fast-paced production environment.You'll play a crucial role in ensuring products consistently meet customer and technical specifications, while supporting production efficiency, quality standards and operational excellence.The Role As a Process Technician, you'll be responsible for directing product formulation activities, testing materials throughout the manufacturing process and approving finished products for packing and dispatch.Working closely with Production Operatives, Shift Supervisors and Maintenance teams, you'll ensure products are manufactured safely, efficiently and to the highest quality standards.Key Responsibilities Direct product formulation and blending activities to meet production requirementsIssue blending and packing instructions in line with production schedulesTest raw materials, in-process materials and finished products against specification requirementsApprove finished goods for packing and dispatchIdentify and implement corrective actions for out-of-specification materialsInvestigate process issues and identify root causesProvide technical guidance to production teams to optimise product qualityLiaise with Maintenance teams to resolve process-related issuesMaintain accurate testing records, production documentation and sample archivesPrepare and package samples for customers and quality purposesEnsure compliance with all safety, quality and technical standardsSupport continuous improvement initiatives across the operation What We're Looking For We're interested in candidates who are analytical, practical and capable of making sound technical decisions in a manufacturing environment.You'll ideally have: Previous experience within manufacturing, production, technical, quality or laboratory environmentsStrong problem-solving and troubleshooting skillsGood literacy, numeracy and IT skillsExcellent attention to detailEffective communication skillsA proactive, hands-on approachThe ability to prioritise workloads and manage multiple tasksA logical and methodical mindset Key Competencies Leading and decision-makingAnalysing and interpreting dataPlanning, organising and executionMulti-tasking in a fast-paced environmentTeam collaboration and communicationContinuous improvement focus What's On Offer? ✔ Competitive salary with structured progression✔ Salary increase to £34,373 upon achieving competency milestones✔ Further increase to £35,373.73 after successful probation✔ Stable permanent position✔ Opportunity to work within a well-established manufacturing business✔ Varied and technically challenging role✔ Career development opportunitiesApply Now If you're a technically minded individual looking for a rewarding career within manufacturing and process control, we'd love to hear from you.Aqumen Recruitment is acting as a recruitment agency on behalf of our client in relation to this vacancy. ....Read more...
Career Development Professional Apprentice Level 6 August start
What you'll do at work Undertake the Level 6 Careers Development qualification and develop to deliver effective careers guidance to individuals and groups of learners with diverse support needs Develop and provide Information, Advice and Guidance (IAG) to learners, with a particular focus on vulnerable groups of students and others requiring additional support Work with outside agencies, including Connexions, and relevant internal staff, such as the college’s alternative provision co-ordinator, to support student transition Monitor and track the progression of specific student groups Collaborate operationally with relevant teams, stakeholders and management to support the achievement of strategic objectives Support IAG activities and service delivery across the college Ensure compliance with approved quality standards and audit requirements by accurately recording guidance delivered and collecting relevant information to evaluate the service Work closely with other support teams within the College to maximise learner support Connect learners with relevant information, resources and opportunities to facilitate progression into further study, training or employment Maintain and develop effective internal and external partnerships to provide learners and staff with accurate, up-to-date advice, information and guidance Collaborate with key staff to organise career-related events and activities Specific Duties: Develop as an apprentice by successfully completing both the course level 6 careers development programme and all work-related responsibilities Act as the key point of contact for careers guidance for a group of learners With guidance and support, manage a varied caseload of careers guidance for learners, including tracking the progression of key student groups during transition periods Advise students on progression options and provide information on applications and processes associated with their next steps Support students through their Post 16 and Higher Education applications Contribute to the regular maintenance of careers information and resources by actively researching and reviewing the most up-to-date products and services Develop resources to support students with their career development Organise events to support student progression both within the College and externally. Including follow-up on individual students’ progression plans Advise relevant managers on resource needs related to careers and educational guidance Maintain accurate learner records and provide statistical information on service usage, in line with confidentiality and data protection guidelines Liaise and collaborate with staff across the College to support students’ progress Maintain effective communication with internal teams and external agencies to ensure students receive accurate and up-to-date advice, information, and guidance Assist the relevant managers with various tasks, including working with external agencies and partners to establish networks and ensure effective communication Contribute to enrolment and progression activities, ensuring the quality of guidance provided to learners Collaborate with members of the Student Hub team to support the health, safety, and wellbeing of individual learners, referring to colleagues or external agencies where appropriate Contribute to a wide range of college events such as open days, enrolment and specific employability events Support with the administration and quality assurance of Work Experience placements Training:You will receive on the job and off the job training from our experienced team as well as the accredited apprenticeship training provider, Call of The Wild Training. Your success is important to us all, and we will do all we can to support your studies and learning with us. On successful completion of your apprenticeship, you will be awarded the Career Development Apprenticeship Level 6 (degree level).Training Outcome:The in-school support is excellent, and the successful candidate will have the opportunity to work with and learn from experts. Previous apprentices have gained employment in the school and are still in post today; whilst this cannot be guaranteed, what we can say is that you will be very well-prepared for the next stage of your career, be that with us or elsewhere. The position offers you a: Guarantee of working in a fast-paced environment Chance to develop skills and knowledge in a growing organisation and an opportunity to take on more challenging responsibilities Opportunity to take on more challenging responsibilities Employer Description:The City of Leicester College is a vibrant and popular 11–19 school with a commitment to the highest level of pastoral care and academic achievement. We are a truly comprehensive multi-cultural school offering unique opportunities for all students. Our ‘motto’ Ambition for All reflects our aim to challenge every member of our community to be the best they can be, in every aspect. This motto is underpinned by our four Character Pillars; Intellectual, Moral, Community and Performance. We have found time and again that this programme develops academically able students who have the courage to take the opportunities that come their way while being kind to those around them. This success is shown in our examination results and fantastic character of our students. We have an extremely diverse community and respect, civility and honesty are at the heart of what makes The City of Leicester College such a wonderful place to work and to learn. Students and staff from all backgrounds can come and have their differences respected and their contributions valued. Student success is numerous and varied; from young sports men and women performing at national level, to academic brilliance gaining places at the Oxbridge Universities. Students excel in the arts, which we are passionate about and see as essential to developing the whole person. City of Leicester College - Ambition for AllWorking Hours :Monday to Thursday, 8.00am to 4.00pm. Friday, 8.00am to 3.30pm. 39 Weeks per year (Term time + 1 week during holidays to be used flexibly and to include training days).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Non judgemental,Patience,Build positive relationships ....Read more...
Environmental Advisor
About YouJoin Us and Make a Real Impact in Environmental Protection and Enhancement!Do you dream of being the go-to expert for providing advice and support on environmental protection and enhancement?Are you ready to collaborate with a multidisciplinary team to deliver transformative projects?Can you create clear, effective scopes of work for environmental surveys and impact assessment?Can you assess plans and procedures for major pollution prevention and mine legacy mitigation initiatives from an environmental regulation perspective?If your answer is yes, keep reading!We’re looking for passionate individuals to join our dynamic team, committed to tackling river pollution and delivering mining legacy remediation projects across the former mining areas of Great Britain.What You’ll Need to Succeed: Expertise in Environmental Legislation: A deep understanding of environmental protection laws, sustainability goals, and nature recovery objectives across the three nations we serve.Proven Technical Experience: A strong track record of providing valuable technical support and advice to diverse project stakeholders.In this role you'll be a key player in a technical advisory team, providing environmental protection and sustainability advice and support to colleagues working on DESNZ funded programmes and projects across the Mining Remediation Authority. Contributing to public safety and long term pollution prevention, while protecting the environment and where feasible enhancing biodiversity and restoring nature on former mining land.You will:Provide Expert Advice: Offer specialist environmental assessment and management guidance to individual project delivery teams, with a focus on activities funded by the Department for Energy Security and Net Zero (DESNZ - MRA's core sponsor).Lead Environmental Surveys and Assessments: Oversee the collection and application of ecological and other environmental data throughout all stages of project development and delivery.Support Project Managers: Act as the go-to expert for Project / Activity Managers, advising on ecological and environmental management, protection, and improvement. Guide the scoping and interpretation of external consultants’ surveys and reports.Implement Key Measures: Help integrate the Mining Remediation Authority Sustainability and Nature Recovery Plans into public safety and pollution prevention schemes, collaborating closely with sustainability and environmental management leaders. About The RoleYou will be providing specialist environmental assessment and environmental management related technical advice and support to a variety of Mining Remediation Authority project delivery teams, with particular focus on those activities related to public safety and pollution prevention, funded by DESNZ.Leading on the environmental assessment of projects, ensuring appropriate ecological and other environmental data is collected and utilised during all stages of project development and delivery.Acting as a first point of contact for Project Managers on matters relating to ecological and other environmental management, protection and improvement. You would be advising on the scope and implications of external environmental consultants surveying and reporting.Assisting with implementation of measures from the Mining Remediation Authority Sustainability and Nature Recovery Plans into the operation and maintenance of pollution prevention schemes, working closely with the Sustainability, Nature Recovery and Environmental Management System managers.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description.Role location: Hybrid working (on average 2 days working out of our Mansfield office)Schedule:Application closing date: 5th July 2026Sifting date:w/c 6th July 2026Interviews: w/c 20th July 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you. ....Read more...
Business Change Analyst - Part time until March 2028
About YouDo you enjoy building positive relationships and working collaboratively with a wide range of people? Are you passionate about helping people navigate change and supporting the successful delivery of projects and programmes? Are you confident using tools such as Teams, SharePoint and PowerPoint to support effective collaboration and delivery? If so, read on….We’re looking for a Business Change Analyst to join us at the Mining Remediation Authority at an exciting point in our transformation journey.This is a great opportunity to get hands-on experience supporting a major ERP programme that will change how we work across the organisation. You’ll work closely with a Business Change Manager and play a key role in making sure change lands well with our people – not just on paper, but in practice.Why join us?This is a role where you can genuinely make an impact while building your experience in business change.We know flexibility matters. The 22.5 hours can be worked in a way that fits around your life – whether that’s caring responsibilities, childcare, study, or other commitments. We’re open to different working patterns and happy to have a conversation about what works best for you.You’ll also benefit from: Hybrid working that supports work–life balanceThe chance to be part of a high-profile ERP transformationRegular exposure to senior stakeholdersA supportive, collaborative and inclusive team environmentThe opportunity to shape how change is delivered and experienced across MRAAbout The RoleAs a Business Change Analyst, you will work in close partnership with the Business Change Manager, supporting the planning, coordination and delivery of change activity across a major ERP programme.You will play an important role in ensuring that new systems and ways of working are effectively embedded by supporting stakeholder engagement, communications, training, and readiness activity across the programme. This is a practical, delivery-focused role where you will gain exposure across the full change lifecycle: from understanding impacts through to supporting adoption and continuous improvement.What you’ll be doingYou will:Support delivery of change activity across the ERP programmeCarry out change impact assessments, analysing ‘as-is’ and ‘to-be’ processes to understand how changes affect teams and ways of workingWork closely with Business Analysts and stakeholders to reflect real operational needsMaintain change plans, trackers and key documentationSupport business readiness activity and identify what’s needed for successful adoptionHelp design and deliver communications, engagement and training materialsWork with our change champion network to keep messaging clear and consistentSupport workshops and engagement sessions, capturing feedback and actionsAnalyse feedback and insights to identify risks, trends and opportunitiesHelp measure what’s working and suggest improvementsWhat we’re looking forWe’re looking for someone who’s organised, proactive and comfortable working with a wide range of people, with a genuine interest in change and transformation.Essential: Experience supporting business change, projects or programmesStrong written and verbal communication skillsGood organisation and attention to detailAbility to manage multiple priorities and deadlinesStrong interpersonal skills and a collaborative approachConfidence using Microsoft 365 tools (Teams, SharePoint, PowerPoint)We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: Schedule:Application closing date: 5th July 2026Sifting date: w/c 6th July 2026Interviews: w/c 13th July 2026 (If you are unavailable on these interview dates, please make us aware, and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you. ....Read more...
Assistant Manager, Ride Operations
Who we are…The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization generates revenue through four activity streams: the 15-day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.We are seeking a hard-working individual that has a passion for the Ride Attractions / Entertainment industry. Working with a team of assistant managers, this role will oversee the Ride Operations team, which includes a staffing compliment of approximately 300 seasonal staff. This role works under the direction of the Manager, Guest Experience and Playland Operations.Our ideal candidate is an individual that possesses a strong work ethic and is highly organized with the ability to multi-task in a fast paced and time sensitive environment. They also have a passion for managing employees and employing and maintaining safety standards.Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentStaff discountsOpportunity to create lasting memories and relationships! What will you do?In your role as Assistant Manager, Ride Operations, your primary accountabilities will be to: Collaborate with the Assistant Manager, Ride Operations & Guest Experience and a team of seasonal Assistant Managers to complete departmental projects and operational initiatives.Support the training, onboarding, scheduling, and performance management of Ride Operations employees.Ensure compliance with all safety requirements and standards, including WorkSafeBC, Technical Safety BC, ASTM F770, “Safe Ride, Every Ride” standards, applicable legislation, and company policies across Playland and Summer Fair.Assist with park setup, preparation, and readiness in advance of the Playland season and annual Summer FairOversee and monitor day-to-day ride operations while acting as Manager on Duty, ensuring operator and guest safety.Address and resolve guest concerns while ensuring ride operations staff meet established standards for cleanliness, grooming, efficiency, and customer service.Enforce departmental “Safe Ride, Every Ride” standards related to safety, efficiency, guest experience, and communication.Support the hiring, pre-season, and in-service training, scheduling, auditing, and coaching of up to 300 seasonal staff and supervisors.Assist with employee engagement and performance management in collaboration with the Human Resources Department, including investigations and disciplinary processes.Support the development of the Ride Operations leadership team, including Supervisors, Specialist Trainers, and seasonal staff.Maintain accurate records and reporting through ride operations software, including training and certification tracking, checklist management, deficiency reporting, and task assignment.Monitor and maintain timely, professional correspondence with department staff, management, and external stakeholders.Build and maintain effective working relationships with superiors, subordinates, and the public.Continuously review and update training manuals and safety checklists based on operational needs and regulatory changes.Manage documentation and regulatory requirements for third-party external ride operators (Fair).Maintain accurate ridership reports to track ride efficiency and throughput.Provide recommendations to improve operational efficiency within the Ride Operations department.Provide recommendations regarding maintenance and proper operation of ride-related equipment.Participate in departmental and operational meetings and contribute to special projects as required.Perform other related duties as assigned. What else? Must have a strong background of experience within the hospitality/tourism industry operations.Past experience in amusement park ride operations and knowledge of attraction rides safety and associated regulatory requirements are considered an asset.Applied knowledge of related legislation such as OH&S regulations, WorksafeBC, Technical Safety BC and ASTMF770 is an asset.2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team.Excellent communication, interpersonal, supervisory and leadership skills.Ability to effectively communicate with staff and other department managers, external contractors, regulatory bodies etc.Strong analytical and organization skills are essential.Ability to work independently, under pressure and manage various projects within tight deadlines with a safety-first mind-set.Experience with Microsoft Office is an assetBackground working within a unionized environment is considered an asset.Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland average 8.5hrs/day with potential for longer days required throughout the season.Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required.Physical ability to spend a large part of the work day outdoors, climbing, walking and standingSuccessful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a passion for employee engagement with guest-centric outlook.Passionate about creating safe, memorable experiences.Passionate about coaching and mentoring new and young workersSkillful, resolution driven communicatorCollaborative and results-oriented team player.Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Apprentice Teaching Assistant Level 3 - Byron Primary School
Support students’ learning and development under the direction of teaching or other appropriate staff by supervising and ensuring their safety and access to learning, attending to personal needs, and promoting physical, social, emotional, and intellectual development Collaborate with the teacher to use strategies that support students in achieving their learning goals Provide accurate and constructive feedback to students, under the guidance of the teacher Set challenging expectations while promoting self-esteem and encouraging students to act independently Facilitate interaction with others and support engagement in activities led by the teacher or other professionals Promote, support, and facilitate the inclusion, acceptance, and integration of all students Assist with the supervision of groups and individual students as required, both during lessons and in communal areas such as corridors and playgrounds, as well as outside of lesson times, including before and after school and during lunchtimes, attending to students’ personal needs as necessary Track and monitor student progress, providing detailed and regular feedback to teachers and the SENDCO to support the planning, evaluation, and ongoing monitoring of the learning process for individual students and groups, addressing achievements, progress, and any challenges Participate in the planning cycle and development of assessments based on student needs and contribute to effective assessment by undertaking student record-keeping as requested Administer routine assessments, routine tests, and undertake the marking of students’ work under the guidance of the teacher Maintain a stimulating, safe, and purposeful learning environment by preparing, maintaining, and using relevant learning resources, assisting with the display of students’ work, and promoting positive values, attitudes, and behaviour Establish constructive and positive relationships with students, acting as a role model and responding appropriately to individual needs, while building effective relationships with parents/carers, external agencies, and other professionals under the general direction of the class teacher Liaise effectively with class teachers to communicate with parents/carers and other professionals, gathering and reporting information as directed To administer first aid, as appropriate – training will be arranged Assist in the development and implementation of Education, Health, and Care Plans (EHCPs), Individual Behaviour Plans (IBPs), and/or Personal Care Programmes Monitor and respond to changes in students’ behaviour, identifying and sharing any unexpected changes with the relevant and appropriate staff, while consistently using effective behaviour School staff may be required to support students with intimate care/hygiene Promote the safeguarding and welfare of all students within the school in line with statutory safeguarding guidance, reporting any concerns to the Senior Leadership Team or Designated Safeguarding Lead Be aware of and comply with relevant statutory guidance, school/Trust policies and procedures related to safeguarding, child protection, health, safety, security, confidentiality, and data protection Participate in visits, trips, and out-of-school activities, such as outings, social activities, and sporting events Provide administrative support for the teacher/department Attend meetings and perform duties as required according to the school calendar Training: You will be working towards the Level 3 Teaching Assistant Apprenticeship Standard (Knowledge, Skills and Behaviours) As a work-based training provider, Aire Vocational Training will provide an exciting individually designed training programme to meet your needs and those of your employer, combining theory with hands-on practical experience to ensure you develop the skills, knowledge and behaviours that are relevant to your role Our programme has a particular focus on understanding local SEND provision You will be supported with maths and English at level 2 (if not already achieved) You will be supported with and prepared for the final Apprenticeship Assessment by Highfield Assessment (EPAO)which will comprise of: Practical Observation, followed by Question-and-Answer session Professional discussion supported by a portfolio of evidence You will be allocated 'Off the Job' Training hours per week (Minimum of 7.5 hours) to complete the Teaching Assistant Standard Time will be given in your working week in the school setting Training Outcome: Upon successful completion of the apprenticeship programme, you may have the opportunity to apply for a permanent position within the academy Employer Description:At Byron Primary School we believe that every child deserves the best possible education and we have the highest expectation for every child who attends our school. Our aim is for them to reach their full potential by giving them the education that they need today and setting them up with every chance to succeed tomorrow. Our mission is to encourage all children to be aspirational, to strive for excellence, whilst celebrating their uniqueness. We are committed to working alongside our community to provide a safe, sustainable learning environment where all children succeed. We are focused on using our expansive school grounds sustainably, providing an environment where students engage in outdoor learning, explore nature, and participate in ecological projects that educate them to care for the world around them, now and in the future. We are a welcoming, respectful, and inclusive school where we pride ourselves in providing a nurturing, ambitious experience for all. Byron is more than a school– we are a thriving community school at the heart of the city of Bradford. Through our well thought out curriculum, we strive to make learning engaging, providing as many ‘real-life’ learning experiences as possible – making learning exciting, interesting and purposeful. Reading is the foundation of our curriculum, and we positively promote reading for pleasure as an essential, life-enhancing skill, asking our families to support us with this at home. We want all children to become confident and independent learners with enquiring minds. At Byron Primary, learning does not stop at the end of the school day, our children are encouraged to extend their interests through the wide range of extracurricular clubs and activities we offer, we truly believe that learning goes beyond the curriculum! We believe that children should be encouraged to develop positive values towards themselves, each other, and the wider community of which they are part. We work together to create a school where positive behaviour is the norm, and all are treated with respect, understanding and sensitivity. We are exceptionally proud to serve our local community and pride ourselves on the home-school relationships we create. Working Hours :Monday- Friday. Term Time only Start/end times to be agreed but within the school working day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Senior Customer Service Manager - 12 month Fixed Term
About You12-Month Fixed-Term ContractHelp shape the future of customer experienceAre you passionate about delivering exceptional customer service and creating positive outcomes for customers, communities and stakeholders? You'll be an experienced customer service leader who combines strategic thinking with a practical, hands-on approach.You'll enjoy tackling complex issues, piecing together information from multiple sources and finding solutions that deliver the best possible outcome for customers and stakeholders.We're looking for someone who:Has significant experience in a senior customer service, customer experience or customer strategy leadership role, ideally within a complex organisation.Has experience managing complex correspondence, complaints or customer cases, often involving technical or sensitive issues.Can confidently write and review communications for a wide range of audiences, from general customer enquiries through to Executive and Government-level correspondence.Understands how to translate complex information into clear, accessible language that informs, reassures and builds trust.Is a confident and empathetic people leader who can build, coach and inspire high-performing teams.Leads with integrity, energy and a strong set of values.Has a continuous improvement mindset and understands how technology can be used to improve efficiency, effectiveness and customer outcomes.Understands how excellent customer service contributes to wider organisational and commercial objectives, balancing customer outcomes with business needs.Thrives on challenge and enjoys balancing strategic priorities with day-to-day operational leadership.Most importantly, you'll be someone who genuinely cares about customers, enjoys making a difference and wants to work in a role where you'll be challenged and valued in equal measure.About The RoleThis is an exciting opportunity to lead a highly respected customer correspondence, incident support and complaints team while helping to shape and deliver our strategic customer plan. You'll join an organisation already recognised for service excellence through the Institute of Customer Service's SERVICEMARK accreditation and play a key role in taking our customer experience to the next level.This is a role with genuine influence. You'll be trusted to balance strategic thinking with operational delivery, helping to embed a customer-focused culture across the organisation while ensuring we continue to provide fair, responsive and high-quality support to our customers.If you enjoy solving complex problems, bringing people together to find solutions and leading teams that make a real difference, we'd love to hear from you.As Senior Customer Strategy and Support Manager, you'll lead our established customer correspondence, incident support and complaints team and play a key role in bringing our customer plan to life.You'll be responsible for both the strategic direction and operational delivery of the service, ensuring we continue to meet the high standards our customers expect while identifying opportunities for improvement and innovation.Working closely with colleagues across the organisation, you'll help strengthen our customer-focused culture, use customer insight to drive change and ensure every interaction reflects our values and commitment to service excellence.Key responsibilities include:Leading the development and delivery of customer strategy and continuous improvement initiatives.Managing complex correspondence, incidents and complaints, ensuring fair, consistent and customer-focused outcomes.Overseeing formal communications with a range of audiences, including customers, stakeholders, local authorities, Government departments and Executive teams.Translating complex and highly technical information into clear, accessible and engaging communications.Identifying opportunities to improve efficiency, effectiveness and customer outcomes through process improvement, insight and technology.Leading, coaching and developing a high-performing customer-focused team.Building strong relationships across the organisation to influence and embed best practice in customer experience.Supporting the delivery of organisational and commercial objectives by ensuring customer needs, insight and experience inform service delivery and decision-making.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!Why Join Us?This is an opportunity to shape how we engage with customers across the organisation while leading a team that already has a strong reputation for service excellence.You'll have the freedom to influence, improve and innovate, working alongside passionate colleagues who believe in putting customers at the heart of everything they do.If you're looking for a role where you can make a lasting impact on customers, services and organisational culture, we'd love to hear from you.To find out more about the role, please take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date: 12th July 2026Sifting date: Monday 13th July 2026Interviews: w/c 13th and 20th July 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you. ....Read more...
Deputy Contracts Manager
Job Description & Person Specification: Deputy Contract Manager Location: Bristol Airport, Silver Zone reception building Vacancy type: Full-time, permanent, office based Salary: £38k p.a. plus performance bonus Working hours: 37.5 hours per week. This role involves working weekends on a rota basis and some early starts/late finishes. Job description Role overview The post-holder will deputise for the Mego Contract Manager who has full day-to-day responsibility for managing our contract for the provision of labour support services at Bristol Airport. This is a complex, high profile and time critical 24/7/365 (almost) operation demanding excellent management skills, total commitment to delivering outstanding customer service and the ability to work in a pressurised environment, the acceptance of irregular hours of work, including early starts or late finishes and regular, rostered weekend working. Accountability You will report to the Mego Contract Manager. Primary responsibilities When deputising for the Contract Manager Manage service delivery in full compliance with our contractual obligations, standards and KPIs detailed in the Service Level Agreement (SLA). Manage service delivery efficiently and effectively in order to achieve our commercial objectives. Detailed tasks Planning & reporting Help the Contract Manager prepare annual forecasts, budgets and worker resourcing plans. Support the capture, collation and preparation of data in order to produce monthly SLA reports breaking down our performance by KPI in line with contractual requirements. Help the Contract Manager prepare monthly SLA reports for presentation to BAL management. Service delivery Jointly with the Contract Manager Ensure all workers are correctly trained, briefed and attired (including PPE) before their assignments start. Manage the scheduling and assignment of workers to shifts across daily, weekly, monthly and annual peaks and troughs in line with demand from BAL. Effectively manage communications with all Mego workers across the airport to ensure that they are aware of their shift dates and times and other assignment related information in advance of their deployment. Monitor and manage the timesheet completion process to ensure accurate pay and invoicing. Take the appropriate management action to mitigate commercial risks and implement corrective actions where performance shortfalls have been identified. Investigate (with BAL staff where appropriate) all complaints relating to Mego workers and any alleged transgressions, incidents, poor conduct or events which could impact negatively on the reputation of BAL and/or Mego and escalate to the MD if consequences are potentially serious. Manage the storage, issuing, use and return of workwear and PPE. Liaise with head office to ensure items required are ordered and delivered in good time. Help BAL deliver an excellent customer experience to all passengers using the Silver Zone block parking operation. Resource management Jointly with the Contract Manager Plan and execute the timely recruitment and on-boarding of sufficient workers to meet the expected varying demand from BAL and their Business Partners across the airport. People and client relationship management Jointly with the Contract Manager Manage the deployment and activities of the contract management team using your leadership skills to foster a culture of excellence and teamwork. The performance management of the contract management team, VP Team Leaders and VPs assigned to work in the Silver Zone and the monitoring of the performance of other workers supplied across the airport. Taking corrective action with workers (in conjunction with BAL staff where appropriate) where an individual’s performance does not meet either our or BAL’s requirements. Build effective working relationships with BAL staff at all levels with a special focus on the relationship with the BAL GT manager and Silver Zone manager. Liaise effectively with BAL Key Room staff to optimise the smooth running of day-to-day operations. Be alert to, monitor and investigate potential cases of discrimination, harassment or bullying of any form within the Mego cohort of workers deployed across the airport. Health & safety Jointly with the Contract Manager Understand where responsibilities lie within UK health and safety regulations and the Employment Agencies Act 1973 with regard to the status of ‘workers’ supplied to BAL. Proactively monitor and manage the health and safety of the workers we supply to BAL even where our workers are acting under the direction and control of BAL staff. Ensure any health and safety incidents are reported by the appropriate party in line with prevailing protocols. Investigate, in conjunction with BAL management where appropriate, all incidents and accidents, RIDDOR reportable or not, and ‘near misses’ of potential consequence and report any serious incidents to the MD immediately. Security & compliance Jointly with the Contract Manager Ensure recruitment and on-boarding process is fully compliant with UK employment law and company SOPs with a special focus on the Right To Work regulations and SOPS and referencing procedures. Ensure full compliance with CAA regulations, safety protocols and legal requirements in relation to both airside and groundside operations. Monitor and investigate any potential conduct or behaviours observed within our cohort of workers which could indicate the presence of illegal activities which could be construed as ‘labour abuse’ or ‘modern day slavery’. Systems Jointly with the Contract Manager Operate internal IT systems effectively in line with training and report any outages or issues to BCNS with the minimum of delay. Where we have access to BAL systems ensure that we comply with all BAL security protocols. Ensure to the best of your ability through regular training and ongoing monitoring that all Mego staff and workers on-site comply with all Mego and BAL data and cyber security protocols. Person specification Mandatory requirements Strong leadership skills and the ability to effectively manage and motivate teams developed in an operational environment. Excellent verbal communication and interpersonal skills. Report writing experience and skills and the ability to draft and write SOPs. The ability to prioritise conflicting demands, manage resources and juggle multiple tasks effectively. Problem-solving aptitude and a proactive approach to operational challenges. Experience of using Microsoft Excel and Word in a business environment. Experience of data entry and of using CRM systems and other business software systems in an operational environment. A full UK driving licence, held for more than two years and with less than 6 points and no prior disqualifications for drink driving or other criminal driving related offences. Preferred but not mandatory requirements Experience of working in a high pressure, complex, busy 24/7/365 operational environment such as an airport. Experience of managing or supervising diverse teams in an operational environment. Experience of driving a diverse range of vehicles. A good understanding of health & safety rules and regulations in the workplace. Experience of resourcing, recruiting and on-boarding staff. A working knowledge of diversity, equity and inclusion in the workplace. Customer service experience in a client facing corporate environment. ....Read more...