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Customer Service Administrator
Customer Service Administrator£25,625 per annum 40 hours per week Wheelchair Service Centre Ashford TN23 6LLPurpose of JobTo help create an efficient and effective, friendly and courteous day to day Customer Service department. Your role may include:Main Duties and ResponsibilitiesRaising orders – Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.Scheduling of orders – Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity.Communication – Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.Administration – Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.Clinical bookings – Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.General – You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.Undertake the job inline with company competencies as follows: Achieves business results and adds value to the service.Focuses on internal and external customers.Builds and maintains effective teamwork with colleagues.Embraces change.Performs duties according to all company policies, procedures and instructions. This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.Key Performance IndicatorsOrders processed with accuracy. Queries, enquiries and complaints resolved with excellent customer service. Completed orders processed in a timely manner.Person RequiredSkills Excellent customer service skills.Excellent communication skills to interact with internal staff and departments, prescribers and service users.Must be able to work on own initiative as well as part of a team.Computer literate with good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work. Knowledge Previous experience within a busy customer service department.Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.Experience in a similar type of role would be beneficial. Qualifications Qualified to GCSE level or equivalent. Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Level 3 Apprentice Estimator/Construction Support Technician
The following is what you will be trained to do during the 2 year apprenticeship. Apprentices will have the opportunity to rotate departments to gain knowledge and experience of all areas within the business. This will include: Estimating CAD/Draughting & Technical Pre-Construction, Contracts & Operations Compliance & Document Management Financial/Accounts Key Objectives Work alongside and report directly to the Senior Estimator. Attend site meetings with the Contracts and Commercial Departments to develop an understanding of project requirements and assist with measuring works. Support the preparation of accurate and competitive cost estimates. Assist in managing enquiries, tenders, and project documentation within the estimating department. Develop knowledge of the estimating process within the construction and cladding sector. Key Responsibilities include, but are not limited to: Estimating Support Assist with cladding estimating and measurement of works. Prepare estimates using Microsoft Excel spreadsheets. Assist with the preparation and formatting of tender submissions. Obtain prices and quotations from suppliers and manufacturers. Assist in evaluating tenders and preparing summary information for review by the Senior Estimator. Enquiries & Tender Administration Receive and manage enquiries via post, email, and telephone. Complete Enquiry forms Enter new enquiries into the Tender Register. Check enquiry documentation including drawings and specifications. Download and organise project drawings and specifications for review by the Senior Estimator. Prepare and maintain the Quotation Follow-Up Register. Prepare quote feedback reports. Reject enquiries where necessary in consultation with senior staff. Supplier & Client Liaison Liaise with suppliers and manufacturers to obtain project leads.Obtain supplier pricing information. Conduct credit checks on clients and update the credit risk documentation. Liaise with the Small Works Contracts Manager regarding site visits and estimates. Project Coordination Assist with organising workload and prioritising tender return dates. Attend pre-let meetings with senior management where required. Support handover meetings with the Commercial and Contracts Departments following successful tenders. Assist with organising the Tender Lists and tracking return dates. Maintain and distribute weekly tender chase-up lists. Site & Project Support Attend site visits to assist with measuring works and understanding project requirements. Liaise with the Contracts Department regarding technical or unusual project details. Administration & Office Support Maintain accurate filing systems for estimating documentation. Update registers and reports when orders are received. Create and maintain job files for new projects. Assist with general office duties including: Changing plotter paper and cartridges Answering the phone and taking messages Greeting visitors and answering the door Training:This role is designed as an apprenticeship position and will include structured training and practical on-the-job learning in: Cladding & Roofing estimating Tendering procedures Commercial awareness Construction documentation and project coordination Training Outcome:Successful completion of the apprenticeship and development within the role may lead to ongoing employment and progression opportunities such as: Assistant Estimator Estimator There are also options to progress onto a Level 4 Higher Apprenticeship in one of the Construction In the Built Environment (CIBE) programmes. However this is dependent on if the job role is suitable, the employer is happy to support and the candidate is willing to.Employer Description:At Cladceil Ltd we’ve been a leading East Midlands based Roofing and Cladding contractor in the cladding industry since 1986. With decades of experience, we specialise in providing innovative, high-quality cladding solutions for industrial, commercial retail and leisure projects. With extensive experience, we deliver high-quality, competitive solutions for all types of roofing and cladding projects. As approved contractors for major roofing systems in the UK, we ensure on-time, on-budget delivery, regardless of project size. Our skilled team manages every aspect from survey to project completion, ensuring clear communication throughout. We specialise in both new builds and refurbishments. We hold numerous accreditations, including CHAS, ISO9001, ISO14001, ISO45001, Constructionline Gold & SMAS. We are Members of NFRC & The Supply Chain Sustainability School. Our Estimating team provides detailed quotations, offering value engineering to keep costs within budget. Our draughting team produces precise CAD drawings and solutions, including O&M files upon completion. The experienced Contracts team ensures projects meet deadlines, budgets, and quality standards, with all necessary health and safety documentation provided. Our commitment to excellence, durability, and design has made us the go-to choice for architects, clients, and property developers. We pride ourselves on staying at the forefront of industry trends while maintaining the core values of workmanship, integrity, and customer satisfaction. Operating primarily in the Midlands and South Yorkshire, we also work UK-wide. For more, explore our projects. Whether you’re looking for aesthetic appeal or functionality, Cladceil Ltd is your partner in transforming building envelopes with precision and style.Working Hours :Monday to Friday 7.30am - 4pm 30 mins unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Marketing Coordinator
Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our core values: Enthusiasm, Excellence, and Evolution. We are committed to achieving our mission to “Deliver Memorable Experiences” for our guests, our employees, and the community.The PNE’s Sales and Marketing Department oversees marketing, corporate partnerships, group sales, facility sales, business development, and TicketLeader. From Playland campaigns to the PNE Prize Home Lottery, our team is passionate about delivering engaging campaigns and events that capture the imagination of our audience.The Pacific National Exhibition (PNE) is seeking a Coordinator, Marketing (Mat Leave) to support the execution of multi-channel marketing campaigns, help maintain brand consistency across all consumer touchpoints, and assist with the planning, coordination, and delivery of marketing materials and initiatives. Reporting to the Manager, Marketing, this role is ideal for a motivated and organized individual with a strong interest in branding, campaign coordination, and creative content development.Why join our Team? Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year? In your role as a Marketing Coordinator, your primary accountabilities will be to: Support the development and rollout of marketing campaigns across digital, print, outdoor, and on-site channels.Assist in creating and maintaining marketing materials, including signage, posters, and branded collateral.Coordinate creative project timelines, liaising with internal teams, external vendors, and contractors (e.g. photographers, videographers).Oversee coordination of photography for marketing and promotional needs, including scheduling, shot lists, and usage approvals.Draft and edit copy for campaign materials, including social media posts, brochures, and advertisements.Help manage the look and feel of the PNE site, including signage updates, promotional displays, and seasonal enhancements.Assist in the planning and branding of special event areas, such as the VIP Chalet, ensuring alignment with brand standards and enhancing guest experience.Support marketing analytics efforts by compiling reports, collecting campaign data, and researching audience trends.Contribute to the upkeep and organization of the PNE’s Digital Asset Management system.Assist in coordinating corporate branding and site look initiatives for new and existing events, rides, and guest experiences.Work collaboratively with other departments to support marketing needs and event promotions.Manage incoming comp ticket requests in coordination with ticketing and sponsorship teams, ensuring accurate tracking and timely distribution. What else? Post-secondary diploma or degree in Marketing, Communications, or a related field, or equivalent combination of education and experience1–3 years of experience in a marketing, communications, or creative coordination role.Strong written and verbal communication skills with a keen eye for detail.Comfortable working in a fast-paced, deadline-driven environment with multiple projects.Demonstrated ability to organize and prioritize tasks independently and as part of a team.Familiarity with marketing and design tools such as Adobe Creative Suite, Canva, or similar platforms is an asset.Understanding branding principles and experience maintaining visual consistency across campaigns.Previous experience supporting events, attractions, or tourism-related marketing is an asset.Knowledge of social media platforms, basic video/photo editing, or content scheduling tools is considered an asset.This role is required to be on-site at the PNE a minimum of 3 days/week.A valid BC driver’s license is an asset, as some travel between signage locations may be required.Successful candidates must undergo a Criminal Record Check. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $63,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Production Maintenance Technician II/Senior
JOB DESCRIPTION Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Job Summary Under general supervision, the Production Maintenance Technician is responsible for performing repairs, maintenance, and operational activities in support of manufacturing, The PMT helps maintain an inventory of manufacturing equipment, hand tools, molds, fixtures, and gauges, including spare parts. The PMT establishes and maintains a preventive maintenance program. participates in new equipment installations. The PMT will assist manufacturing by assessing needs, researching and evaluating new tools and equipment, developing fixtures, and shop aids. Work Schedule Monday - Thursday, 5:00 AM - 3:30 PM Supervision Responsibility: None Essential Duties To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The list below is intended to be illustrative of the responsibilities of this position and is not all encompassing, nor does it constitute an employment agreement, and the duties may change at any time. Provide maintenance support for all process equipment, which will entail repair of down equipment and the coordination of various maintenance projects. Analyze, troubleshoot and diagnose equipment, machines, and process related problems. Perform maintenance, fabrication, adjustment, and repairs on all machinery and equipment. Develop and review spare parts lists and inventory, order repair parts and tools, and keep accurate maintenance records utilizing Limble or other PMT programs. Improve preventative maintenance plans including procedures with instructions for operator preventative maintenance. Perform scheduled preventative maintenance activities. Install, set up, evaluate and make recommendations regarding new/existing equipment. Make modifications to equipment to optimize performance. Coordinate fabrication of fixtures and shop aids. Ensure that manufacturing systems meet health, safety, and environmental management requirements. Perform other related duties as assigned. Minimum Qualifications The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered. Education and Experience High School Diploma or GED required. ___________________________________________________________________________ Production Maintenance Technician II The Production Maintenance Technician II is required to have a minimum of 5 years of previous experience and working knowledge and competent demonstration of the following: Solid understanding of pneumatic /electrical drills, grinders, routers, and motors. Solid understanding of electrical, hydraulic and other systems, general maintenance processes and methods, power tools, welders and machine shop equipment. Solid problem-solving skills including equipment breakdown, performing repairs and installation. Previous welding experience preferred. This level requires the following certifications: LOTO certified, Forklift certified, Fall protection certification The Production Maintenance Technician II performs broader range of duties, proven skillset to fully perform PMT responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff. The Production Maintenance Technician II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department. Senior Production Maintenance Technician The Senior Production Maintenance Technician series and is required to have a minimum of 7 years of previous experience and working knowledge and competent demonstration of the following: Advanced understanding of pneumatic /electrical drills, grinders, routers, and motors. Advanced understanding of electrical, hydraulic and other systems, general maintenance processes and methods, power tools, welders and machine shop equipment. Provides complex problem-solving skills including equipment breakdown, performing repairs and installation. Provides advanced electrical and instrumentation knowledge and troubleshooting. Able to bring team together to solve complex projects. Work with outside vendors in a professional manner. Ability to train and mentor PMT I and II's. Proven welding experience in a manufacturing setting. This level requires the following certifications: Certified Welder (CW) certification preferred. Senior Production Maintenance Technician performs broader skilled work and specializes in one trade or craft but performs work in a variety of disciplines. The Senior Production Maintenance Technician receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department. Employment Standards The requirements listed below are representative of the knowledge, skills, and/or abilities (KSA's) required. Knowledge of Lock Out/Tag Out and PPE. Knowledge of methods, practices, materials, tools, and equipment used in the repair and maintenance of machinery and equipment or the ability to quickly learn processes and to problem solve. Skill in verbal and written communication. Skill in problem-solving. Skilled at manufacturing shop math skills. Ability to work in confined spaces and wear a silo harness. Ability to communicate and comprehend in English, both verbal and written. Ability to use independent discretion and judgement within organizational values, policies, and procedures. Ability to follow directions. Ability to work overtime. Ability to pass a pre-employment background check. Hiring Range Between $28.00 - $34.75 per hour. Benefits Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more! Additional Considerations Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background checksApply for this ad Online! ....Read more...
Commercial / Industrial Electrician
Title: Commercial / Industrial Electrician – 3 Nights Away, Home Thursday NightTypical earnings around £4,400 per month based on 50 hours per week.Smart Power are looking for a fully qualified electrician to join the business in a permanent full-time role.This position focuses on commercial and industrial installation work across mainland UK. A lot of our work takes place in automotive workshop environments, but the role is not limited to that. What it does involve is organised installation work, working away during the week, and being part of a team that takes pride in doing things properly.We prefer to be clear about what the role involves so applicants understand the environment and expectations from the start.The working patternMost weeks follow the same structure: Travel Monday morningAway Monday, Tuesday and Wednesday nightHome Thursday night That means 3 nights away most weeks, not 4.Across Monday to Thursday you will typically work around 50 hours, which creates strong earning potential while still getting you home for a 3 day weekend. Engineers typically achieve around 50 hours across the first four days of the week, which is how the strong monthly earnings are generated.Friday is normally a rest day. Occasionally there may be the option of local work, but this is entirely optional.Pay and package £18.50 per hour basic rate (JIB rate)Higher starting rate available for electricians holding 2391 / Approved Electrician status (typically starting from £20 per hour)Overtime paid at 1.5x after 40 hoursTypical gross monthly earnings around £4,400 based on a 50-hour week£20 per night away allowanceAccommodation arranged and paid by the office – usually Airbnb style where possible, or Premier Inn / Travelodge if unavailable.Company van providedHoliday pay calculated using average earnings including overtime Pay progression is linked to performance, output and reliability, with reviews during probation at: 30 days, 3 months, 6 months followed annually. Strong performers quickly progress beyond starting rates.Travel and accommodationWhen working away, time is recorded from the Smart Power yard in Cottingham. Engineers clock on when leaving the yard Monday morning and clock off/on when arriving/leaving digs, and again when returning to the yard at the end of the week.The roleYou will be carrying out commercial and industrial electrical installation work as part of our installation side of the business.Typical work includes: Electrical installations linked to specialist equipmentPower supplies and connectionsContainment and wiringWorking in active commercial environments where planning and organisation are importantLeading a junior electrician / mate on site Initially you will work alongside one of our existing lead engineers to learn how we operate before moving into your own team. Moving on to a lead role of a small team of your own, normally working with a junior engineer.You will be joining the business as an additional team alongside three existing installation teams, typically working on different projects across the UK.How we workWe understand that electricians get frustrated with badly organised jobs where materials are missing and engineers are left sorting everything out themselves. We work hard to avoid that - Our aim is to keep projects organised so engineers can focus on the installation work.That includes: Materials organised by the office before the jobAccounts with all major wholesalersCompany credit card provided for site purchases where requiredLead engineers provided with a work tabletJob information handled digitally and accessible when needed We expect high standards, but we also make sure engineers are supported.Minimum requirementsApplicants must meet the following: Fully qualified electricianNVQ Level 3 and AM2 completed and 18th EditionFull UK driving licenceMinimum 1 year experience working as the lead qualified electrician on siteExperience supervising or leading a teamCommercial or industrial installation experienceWillingness to work away Monday to Thursday most weeks Who this role suitsThis role suits electricians who: Enjoy installation work rather than reactive domestic jobsAre comfortable leading on siteAre happy working away during the weekWant strong earning potentialWant to join a growing business and build a long-term roleWho wants to grow with the business – long term, not just move between short-term jobs. We run a supportive environment rather than an authoritarian one - we expect people to take pride in their work and we make sure engineers have the structure and support to do that.ApplyWe are not waiting for a closing date.The sooner the right person applies, the sooner we can get them started. We already have a van ready to go.If you are a qualified electrician with commercial or industrial experience and the travel pattern suits you, we would like to hear from you. Keywords:Commercial ElectricianIndustrial ElectricianInstallation ElectricianElectrical InstallationNVQ Level 3 Electrician INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Business Development Manager - Cambridge
Business Development Manager - Cambridge Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Cambridge Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...
Business Development Manager - Reading
Business Development Manager - Reading Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Reading Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home-care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home-care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...
Apprentice Exams and MIS Customer Service Administrator - HD
Your purpose: To undertake administrative and operational duties across the various departments within the MIS and Exams services To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working Provide a high level of customer service to stakeholders throughout the college In your role, you will be accountable for: Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency Assisting with the collating and checking of evidence for both internal and external audits and compliance checks Maintaining effective filing systems, electronic and manual for the Directorate Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation Dealing with enquires and queries received, including telephone and in person from both internal and external customers Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures Working flexibly across various departments and sites depending on workloads and time of year Working effective as both part of a team and as an individual in order to meet priorities and deadlines Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college There are things that we are all accountable for, whatever your role, these are: Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act. Being a champion and advocate for Equality and Diversity throughout College Behaving in a manner that displays British values Being committed to reviews of your performance and your own Continuous Professional Development Any other duties commensurate with your role that may be required from time to time. As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of evidence on-going Access support from your tutor/assessor and your manager Training:Overview of Customer Service Level 2 Apprenticeship Standard: The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation Your core responsibility will be to provide a high-quality service to customers The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility: Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality - treating all customers as individuals Presentation - dress code, professional language Right first time You will complete an End Point Assessment this will involve the following: Showcase/Portfolio Interview Practical Observation Professional Discussion You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Friday - you may have to work across other centres and also work some evenings/weekends to cover open evenings/enrolment. Exact working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Excellent Attendance,Excellent Timekeeping ....Read more...
Apprentice Customer Service Administrator - (SEND Team)
In the first instance, your duties and responsibilities are listed below, including the critical success factors relating to the post. As the needs of the college change, you will be expected to take on or drop responsibilities as directed by the Line Manager. Critical Success Factors: Maintenance of records and relevant systems Completing relevant documentation Handling, managing and producing accurate data and reports Liaising with relevant internal and external contacts and departments High functioning ability in the use of Microsoft Office Suites Role Specific Responsibilities: Day-to-day SEND administration Monitoring or/and sending of documentation relating to EHCP annual reviews Monitoring and responding to the SEND email inbox Other Duties and Responsibilities: General administrative duties as required by the department and manager. (Filing, scanning, postal distribution) Efficient organisation of admin processes and procedures in relation to SEND Proficient use of Microsoft Office and Outlook Dealing with requests for information Filing and recording of confidential data and records General Duties and Responsibilities: The post holder is required to: Perform their duties in accordance with the college’s Equality Policy, undertaking mandatory training as required by the college. Show a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, undertaking mandatory training as required by the college Perform his/her duties in a manner that respects British values, including individual liberty and mutual respect and tolerance of different faiths and beliefs Demonstrate a commitment to the college’s values and behaviour of Excellence, Integrity, Equality, Respect, Care, Efficiency, and Innovation Ensure the health and safety of all staff and resources within his/her area(s) of responsibility, i.e. delegated responsibility in relation to the nature of the post holder’s duties and personal responsibilities as per Sections 7 and 8 of the Health and Safety at Work Act 1974 Participate in the college’s Performance Management Review Scheme Undertake Continuous Professional Development (CPD) relevant to his/her post Demonstrate core competencies as required by the role Demonstrate commitment to the college’s whole organisational approach to improving standards of literacy, numeracy, and language in line with the national Skills for Life Strategy and the college’s in-house Skill Up programme Perform any other duties as may be reasonably required from time to time by the Principal and Chief Executive, through the LDD Team Leader As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of ongoing evidence Access support from your tutor/assessor and your manager Training:Overview of the Customer Service Level 2 Apprenticeship Standard. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time” You will complete an End Point Assessment. This will involve the following: Showcase/Portfolio Interview Practical observation Professional discussion You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday – Friday – hours to be confirmed (TBC) – You will be required to work across all of our centres, which are located in Huddersfield and Dewsbury.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Excellent timekeeping,Excellent attendance ....Read more...
Assistant Manager, Ride Operations
Who we are…The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization generates revenue through four activity streams: the 15-day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.We are seeking a hard-working individual that has a passion for the Ride Attractions / Entertainment industry. Working with a team of assistant managers, this role will oversee the Ride Operations team, which includes a staffing compliment of approximately 300 seasonal staff. This role works under the direction of the Manager, Guest Experience and Playland Operations.Our ideal candidate is an individual that possesses a strong work ethic and is highly organized with the ability to multi-task in a fast paced and time sensitive environment. They also have a passion for managing employees and employing and maintaining safety standards.Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentStaff discountsOpportunity to create lasting memories and relationships! What will you do?In your role as Assistant Manager, Ride Operations, your primary accountabilities will be to: Collaborate with the Assistant Manager, Ride Operations & Guest Experience and a team of seasonal Assistant Managers to complete departmental projects and operational initiatives.Support the training, onboarding, scheduling, and performance management of Ride Operations employees.Ensure compliance with all safety requirements and standards, including WorkSafeBC, Technical Safety BC, ASTM F770, “Safe Ride, Every Ride” standards, applicable legislation, and company policies across Playland and Summer Fair.Assist with park setup, preparation, and readiness in advance of the Playland season and annual Summer FairOversee and monitor day-to-day ride operations while acting as Manager on Duty, ensuring operator and guest safety.Address and resolve guest concerns while ensuring ride operations staff meet established standards for cleanliness, grooming, efficiency, and customer service.Enforce departmental “Safe Ride, Every Ride” standards related to safety, efficiency, guest experience, and communication.Support the hiring, pre-season, and in-service training, scheduling, auditing, and coaching of up to 300 seasonal staff and supervisors.Assist with employee engagement and performance management in collaboration with the Human Resources Department, including investigations and disciplinary processes.Support the development of the Ride Operations leadership team, including Supervisors, Specialist Trainers, and seasonal staff.Maintain accurate records and reporting through ride operations software, including training and certification tracking, checklist management, deficiency reporting, and task assignment.Monitor and maintain timely, professional correspondence with department staff, management, and external stakeholders.Build and maintain effective working relationships with superiors, subordinates, and the public.Continuously review and update training manuals and safety checklists based on operational needs and regulatory changes.Manage documentation and regulatory requirements for third-party external ride operators (Fair).Maintain accurate ridership reports to track ride efficiency and throughput.Provide recommendations to improve operational efficiency within the Ride Operations department.Provide recommendations regarding maintenance and proper operation of ride-related equipment.Participate in departmental and operational meetings and contribute to special projects as required.Perform other related duties as assigned. What else? Must have a strong background of experience within the hospitality/tourism industry operations.Past experience in amusement park ride operations and knowledge of attraction rides safety and associated regulatory requirements are considered an asset.Applied knowledge of related legislation such as OH&S regulations, WorksafeBC, Technical Safety BC and ASTMF770 is an asset.2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team.Excellent communication, interpersonal, supervisory and leadership skills.Ability to effectively communicate with staff and other department managers, external contractors, regulatory bodies etc.Strong analytical and organization skills are essential.Ability to work independently, under pressure and manage various projects within tight deadlines with a safety-first mind-set.Experience with Microsoft Office is an assetBackground working within a unionized environment is considered an asset.Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland average 8.5hrs/day with potential for longer days required throughout the season.Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required.Physical ability to spend a large part of the work day outdoors, climbing, walking and standingSuccessful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a passion for employee engagement with guest-centric outlook.Passionate about creating safe, memorable experiences.Passionate about coaching and mentoring new and young workersSkillful, resolution driven communicatorCollaborative and results-oriented team player.Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Business Development Manager - Hertfordshire
Business Development Manager - Hertfordshire Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Hertfordshire Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home-care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home-care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...
Assistant Manager, Guest Experience
Who we are… The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116 year old, non-profit organization generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be. We are looking for two (2) passionate and enthusiastic leaders that will join us in supporting the site's guest experience. Our ideal candidate is an individual that has a passion for event operations and experience in guest experience operations and training, leading to a high degree of continuity across multiple sites or venues. This role will work out of Playland Administration, with a focus on the PNE's guest experience across Playland, Fair, Fright Nights and some Year Round Events. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Staff discounts Opportunity to create lasting memories and relationships! What will you do? In your role as Assistant Manager, Guest Experience, you will work with the Manager and team of seasonal Assistant managers to set the tone for employee development and all guest facing interactions on the PNE site, including: Playland, Summer Fair and Fright Nights, with potential to support the Guest Experience team at Year Round Events. Playland Operations Support in pre-season set up, park readiness, administration requirements, employee onboarding and team training. Work with your fellow assistant managers to support daily operations of the Guest Experience team, managing day to day Playland operations of Guest Experience team in the capacity of Manager on Duty and onsite management support as scheduled. This is an events based position and hours of work vary accordingly (evenings/ weekends and early mornings). Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 80 seasonal attendants and supervisors. With your fellow assistant managers, support training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience team members. Support Standard Operating protocols to heighten staff awareness of Playland's Guest Experience policies and procedures. Support team with guest ticket sales and resolution, conflict resolution, gift card sales, BBQ and birthday party hosting, and more! First level of technical support: computers, printers, and various POS systems Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. Fair & Festival Operations Assist with set up, readiness, administration requirements, employee onboarding and team training in advance of annual summer fair. Manage day to day operations during our annual Fair and Festivals (including summer fair and fright nights). Full availability for all 15 operational days of summer fair, working 10hrs/day required. Support daily operations of the Guest Experience team throughout the Fairs and Festivals calendar in the capacity of Manager on Duty. With your fellow assistant managers, support hiring, training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience Fair team members. Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 100 seasonal attendants and supervisors. Support established protocols and procedures to heighten staff awareness of event specific details. Support team with guest ticket resolution, conflict resolution, gift card sales, sitewide lost and found, lost person command center, private BBQ event hosting, and more! First level of technical support: computers, printers, various POS systems, etc. Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. What else? Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland and Fright Nights average 8.5hrs/day with potential for longer days required throughout the season. Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required. Must be comfortable leading a large team of staff (approximately 30-60 staff/day) in an people-centric, high capacity, environment. Must have a strong background with guest experience delivery and be comfortable communicating with guests both in person, via e-mail, and over the phone. 2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team (temporary, part time, seasonal, etc.). Previous experience working in the hospitality, tourism or sports industries is preferred. Diploma, Certificate, or degree in a relevant discipline, an equivalent combination of education & experience, or current enrollment in a relevant program is an asset. Ability to foster collaborative and effective working relationships with all staff on-site. Experience developing standardized manuals and operating procedures. Strong planning, organizational, and administrative skills. Excellent communication, interpersonal, supervisory, leadership and staff development. Ability to function independently and under pressure, and ability to manage various projects at the same time. Knowledge of the event industry is considered an asset. Background working within a unionized environment is considered an asset. Successful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a guest-centric outlook. Passionate about creating memorable experiences. Passionate about coaching and mentoring new and young workers Skillful, resolution driven communicator Collaborative and results-oriented team player. Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledg ....Read more...