The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:
Parts Process Specialist
Parts Supervisor
Parts Manager
After Sales Manager
May lead to Sales Executive
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Patience....Read more...
Sales Administrator
Reading £25,000 + £30,000 Basic + Quarterly Bonus (+ £5’000 - £7’500) + Full Product Training + Great Working Environment + Package
Grasp the opportunity to work as a sales administrator with a leading manufacturing company operating within a recession proof industry. You’ll receive consistent training to do the job to the best of your ability while working in a tight knit team and being looked after for the long term.
This bespoke manufacturing company is well established in their niche industry and is recognized across the UK. The role is best suited for a sales administrator with a desire to improve yourself and a focus on new business / business development. Benefit from working a varied role whilst enjoying working in a friendly and supportive team.
The Role of The Sales Administrator Will Include: * Carry out your own costings, quotes, raising your own orders etc. * Working towards a sales role through training * Office based role making some cold / warm calls to new customers. * Carry out marketing tasks for the company
The Successful Sales Administrator Will Have: * A strong desire to learn a technical product within sales. * Experience with sales administration (of any kind) within a technical / engineering environment * Commutable to Reading and willing to work in the office every day.
Please Apply Or Call Sam Eastgate for immediate Consideration
Keywords: Sales administrator, sales executive, Sales Engineer, Technical sales, sales admin, internal sales, BD, business development, new business, sales, engineering, manufacturing, Reading, Slough, Bracknell.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website at Future Engineering Recruitment to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants; however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted. ....Read more...
ProspectAware has been involved in apprenticeships for over 10 years, having taken and supported over 30 young people, transitioning them into long-term careers and helping them grow on a personal and professional level - meaning you'll be provided with the best support and experience to start your career in administration. There will be an opportunity to progress to an Account/Sales Executive and a full-time role.
Working closely with Account Executives and Managers and supporting their work
Using business-specific websites to research information
Use a leading database CRM system to input data that has been researched
Using Microsoft Office on a daily basis
Learning about the world of marketing and sales, increasing your knowledge so you can advance to the next stage of your career
Use the telephone to speak with individuals and confirm contact details
Training:To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment upon successful completion of the apprenticeship.Employer Description:ProspectAware is a leading marketing agency for the technology industry, helping customers accelerate their sales strategies by positioning their sales teams directly in front of the people they need to sell to.
Their clients consist of the world’s largest and most successful technology providers such as Amazon, Cisco, Airbus, and Dropbox to name a few!Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative....Read more...
Document filing
Building customer relationships
Order entry
Creating and sending invoices
Order progressing
Process and manage orders using bespoke software system
Using and developing excel spreadsheets to plan distribution
Analysing load distribution data
Liaise with internal staff regarding order progress
Communicate with customers and colleagues in person, by phone and by email
Answer customer enquiries
Build customer relationships
Training:
Business Administration Level 3 Apprenticeship Standard
All training sessions will be delivered via Teams or in the workplace with an assigned Trainer Assessor
Training Outcome:There is an opportunity for the right person to develop their skills and knowledge about the business and progress into a Business Development position within the company, this would involve gaining a Level 4 Sales Executive qualification. Employer Description:Kelvin Steels is a family run business with three depots in Glasgow, Washington and Rotherham.
As the largest independent steel stockholder in the UK, we're passionate about our business.
Expanding steadily since 1979, Kelvin Steels Ltd. provides a comprehensive range of specifications, lengths and sections.
The real reason behind our success, however, is that we provide flexible and highly personalised service that takes all the hassle out of ordering engineering steel.Working Hours :Monday - Thursday 8.30am - 5pm, Friday 8.30am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Creative,Sales....Read more...
Holt Executive are partnered with a leading technology provider to the aviation market in search of a Program / Service Delivery Manager that will be responsible for planning and managing programs to meet service delivery across the business.
As a Program / Service Delivery Manager, you will play a critical role in managing and executing complex programs from start to finish. Youll oversee all aspects of program management, including project planning, technical oversight, quality assurance, and financial performance, ensuring all projects meet or exceed customer expectations. Acting as a project team leader and technical expert, you will communicate regularly with customers, internal teams, and external partners to ensure project milestones and quality standards are consistently met.
This is an exciting hands-on, leadership role where you'll drive strategic initiatives, resolve complex technical issues, and contribute to the continuous improvement of processes and standards across the company.
Key Responsibilities for the Program / Service Delivery Manager:
- Ensures that superb communications between company and customers are established and maintained including regular follow up status reviews and correspondence.
- Liaise with internal Technical Services teams and Regional Sales and Marketing teams to develop executable program plans for pricing by Sales and Marketing.
- Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.
- Conduct regular team meetings to ensure that action item logs are kept, and integrated schedules are managed, visible and followed.
- Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer to ensure effective financial and business operations.
- Coordinate with different departments to ensure business goals are achieved.
- Ensure that certification and technical data requirements are defined and coordinated.
- Leads work teams to ensure program financial and operational health of complex customer programs.
- Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.
Key Skills & Essential Experience for the Program / Service Delivery Manager:
- Bachelors Degree in Engineering or related field or equivalent work experience.
- 8+ years work experience in Aviation Maintenance and/or Program Management.
- 2 years experience in Team Lead position or Supervisor position, including project and team management.
- 3 years work experience in aircraft industry highly desired.
- Aircraft Maintenance License desirable.
- Valid A&P, EASA, CASA, GCAA or appropriate licensing specific to region.
- Must possess expert level technical knowledge and skills for resolution of complex technical and business matters.
If your skills and experience match this Program / Service Delivery Manager opportunity, we encourage you to apply now!
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The Opportunity Hub UK is actively seeking dynamic Asset Finance Executives to join the high-performing team of a leading Finance Leasing company. In this role, you will be instrumental in driving business growth, cultivating client relationships, and promoting tailored asset finance solutions. This is a fantastic opportunity to contribute to the success of a well-established financial institution while advancing your career in the competitive field of asset finance. Asset Finance Executive (based in Cheshire, Salary: £25k plus commission scheme) Here's what you'll be doing:Spearhead the identification and pursuit of new business opportunities within the asset finance sector.Foster and maintain robust client relationships, gaining insights into their financial needs and objectives.Showcase and advocate for the value and benefits of the company's asset finance solutions.Collaborate seamlessly with internal teams to ensure efficient processing of finance agreements and service delivery.Stay abreast of market trends, competitor activities, and industry regulations to provide informed insights.Here are the skills you'll need:Proven track record in asset finance sales or related financial servicesStrong sales and negotiation prowess, evidenced by a history of meeting and surpassing targets.Exceptional communication and interpersonal skills essential for building lasting client relationships.Financial acumen and the ability to comprehend intricate financial products.Results-oriented mindset, coupled with a proactive approach to business development.Knowledge of relevant industry regulations and compliance standards.Here are the benefits of this job:Competitive salary of £25k plus commission schemeHybrid workingAccess to ongoing professional development and training opportunities to foster continuous growth.Thrive in a dynamic and collaborative work environment with ample opportunities for career progression.Work Permissions: Candidates must have the right to work in the United Kingdom. Unfortunately, visa sponsorship is not available at this time. This role offers a unique opportunity to contribute to the growth of a respected financial institution while advancing your career in the dynamic sector of asset finance. If you are passionate about finance, sales, and making a meaningful impact, this position is the gateway to a successful and fulfilling career with our client.....Read more...
Junior Technical Consultant – Farnborough
£30,000 - £37,000 PA
Unique opportunity has arisen to join a well established technical reseller. Excellent opportunity for an ambitious Support Engineer to take their next step up into a consulting focussed role with the opportunity to work with cutting edge cyber security and networking solutions.
As a Junior Technical Consultant, you'll be at the heart of our client's technical operations. You'll become a key player in showcasing, installing, and supporting a wide range of advanced technologies to clients and partners.
Key Responsibilities:
• Technical Expertise: Develop a deep understanding of the product portfolio, confidently communicating technical benefits to customers and partners.
• Installation & Support: Install and configure products in both pre-production and production environments, providing comprehensive post-installation support.
• Product Demonstrations: Conduct in-person and online demonstrations of cutting-edge products to potential clients and partners.
• Product Testing: Evaluate new security and networking technologies, offering detailed feedback to the executive team to guide decision-making.
• Network & Technology Support: Assist with managing the company’s internal network and demo suites, ensuring optimal performance.
• Collaboration: Work closely with Sales and Marketing to deliver technical insights, and provide content for webinars and events.
• Travel: Be prepared to travel across the UK for client meetings, with occasional international travel for vendor training.
Requirements:
• Ideally, you'll have a background in technical support or a customer-facing technical role
• Experience in IT networking, cybersecurity, or pre/post-sales is beneficial
• Organised, detail-oriented, and efficient with a knack for problem-solving
• Strong communication skills are a must, as you'll interact with both technical and non-technical stakeholders.
• Familiarity with cybersecurity solutions or channel-based work is a plus but not a necessity
• Certifications such as Comptia N+, Security+ or CCNA is highly desirable
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Skills an apprentice will learn (during on job and off-site training programme)
Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively
Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively
Collaboration and teamwork: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively
Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems
Technical Engineering insight and practical knowledge of the Speciality Gas Industry Sector and equipment used herein supplied and manufactured by Spectron GCS (UK) Limited
Training:
Level 4 Sales Executive apprenticeship, including group and one-to-one sessions with a dedicated apprenticeship tutor
Coventry-based
Functional skills in maths and English (if required)
Training Outcome:Spectron Gas is part of Messer Gases Group of Companies and as such has around 11,500 employees around the world with operations globally so there are a number of progression avenues available, it also runs the MEC academy for younger employees to meet and go on training around the world for their personal development.
Achievement of the standard meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP).Employer Description:Spectron is a global player in the manufacture and supply of gas handling equipment into many differing industrial markets, it is part of Messer Gases the largest privately owned Gas supplier in the worldWorking Hours :Monday - Friday, hours to be confirmed at interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review.
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals.
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates.
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled.
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally.
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals.
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions.
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes.
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis.
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality.
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually.
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 4 Sales Executive Apprenticeship programme with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-led e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers and you’ll receive full support from the team.Training Outcome:In your first year you’ll be the back bone of our Sales team, learning from the ground up and taking on all the administrative tasks to support our sales operations. Within 12 to 18 months, you’ll have gained the confidence and skills to take your first step into a customer facing role, which could be Sales or Account Management, and eligibility into the Sales Bonus Scheme. So long as you prove you're the right person for the job, we'd try and keep our apprentices on as full-time employees.Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning, and Sage Intacct software. We are the longest-standing Sage X3 partner and one of the most innovative Sage Intacct partners in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage solutions. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review.
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals.
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates.
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled.
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally.
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals.
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions.
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes.
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis.
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality.
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually.
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 4 Sales Executive Apprenticeship programme with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-led e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers and you’ll receive full support from the team.Training Outcome:In your first year you’ll be the back bone of our Sales team, learning from the ground up and taking on all the administrative tasks to support our sales operations. Within 12 to 18 months, you’ll have gained the confidence and skills to take your first step into a customer facing role, which could be Sales or Account Management, and eligibility into the Sales Bonus Scheme.Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning, and Sage Intacct software. We are the longest-standing Sage X3 partner and one of the most innovative Sage Intacct partners in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage solutions. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Head of Fundraising – Weldmar Hospicecare Location: Hybrid (home-based, Poundbury Office, and Dorchester Inpatient Unit) Salary: £47,000 per annum Hours: Full-time, 37.5 hours per week Are you an experienced and ambitious fundraising professional looking to lead impactful strategies in a highly respected charity? Weldmar Hospicecare, a values-driven organisation supporting adults across Dorset with life-limiting illnesses, is seeking a Head of Fundraising to spearhead our income generation efforts. About Us At Weldmar Hospicecare, we are dedicated to providing exceptional palliative care services, supporting not only patients but also their loved ones. As an independent charity, we rely on community generosity to raise over £27,500 daily, allowing us to offer all services free of charge. We are proud to foster a welcoming, caring, and adaptable environment with integrity at the heart of everything we do. Join us to make a real difference in the lives of those we serve. About the Role As Head of Fundraising, you will:
Develop and implement an ambitious fundraising strategy that enhances income generation across multiple streams, including events, legacies, corporate giving, and community support.
Provide strategic and operational leadership to the fundraising team, ensuring compliance with legal and regulatory requirements.
Build and maintain strong relationships with internal teams, including Retail, Marketing, and Clinical, as well as external stakeholders and supporters.
Deliver inspiring stewardship plans, data-driven donor strategies, and innovative fundraising initiatives to increase supporter engagement and retention.
Oversee budgets, financial reporting, and performance metrics, ensuring fundraising activities align with Weldmar’s goals.
About You To excel in this role, you will have:
A proven track record of fundraising success, generating sustainable income across various streams in the charity sector.
Leadership experience, with the ability to inspire and empower a team to meet ambitious targets.
In-depth knowledge of UK charity law, fundraising codes of practice, and GDPR.
Exceptional skills in strategic planning, budget management, and donor stewardship.
A collaborative mindset, coupled with outstanding interpersonal and communication skills.
Essential requirements:
Professional qualification in a relevant field or equivalent experience.
Membership of the Chartered Institute of Fundraising (or working towards it).
The ability to work flexibly, including occasional evenings and weekends, and a full UK driving licence.
Why Join Us? At Weldmar Hospicecare, we offer:
A competitive salary and generous benefits, including 27 days of annual leave (plus bank holidays) with additional days after five and ten years of service.
A supportive work environment with hybrid working opportunities.
Access to professional development and wellness initiatives, including counselling support and Mental Health First Aiders.
The opportunity to contribute to a vital charity making a tangible impact in the Dorset community.
Be part of a compassionate and innovative team dedicated to transforming lives across Dorset. Apply today!
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
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Project Administration Coordinator
Telecommunications Order Management
UK wide – work from home – full remote working
@mecscomms is recruiting for a home based, contract project coordinator. This office support administrator role will work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers.
Position: Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support
Location: UK wide– work from home – fully remote working, home based
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Rate: £15 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer service administration
• Customer relationship coordination
• Service delivery management
• Project coordination
• Resource scheduling
• Change control management
• Documentation & reporting
• Data entry & general administration
• Working in an Agile environment
Overview:
A 24 month rolling temporary contract position has become available for an experienced office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department.
Responsibilities:
• Monitoring and actioning a central mailbox with incoming queries and requests
• Coordinating between delivery teams to schedule orders and change requests
• Vetting requests to schedule an engineer’s time to ensure the correct information has been given
• Assigning engineers to customer projects
• Coordinating remote engineers time and keeping their schedules up to date
• Ensuring that business partners have received confirmation of resource within SLAs
• Dedicated management of out of hours requests
• Handling partner concerns for resource and task closures
• Building relationships with engineers and our internal customers
• Raising customer orders on the Remedy system, and communicating details with customers
• Generating monthly reports to trigger billing
• Grant access for remote login to customer devices
• Management of customer records and accurate communication with Order Desk
• Collating order details and verifying user device names
• Ensuring device accessibility for remote access and alarms monitoring
• Solving issues with records seeding from background systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Interested in working in a corporate office environment
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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