Service Care Solutions is proud to be recruiting on behalf of Thames Valley Police (TVP) for the following specialist role:
Job Title: Communications Officer
Overall Purpose of the Role: The Communications Officer is responsible for providing effective two-way communications between the Force and its staff and external audiences by creating, implementing, and evaluating communications plans across the Force.
Key Accountability Areas:
Manage internal clients across the Force, supporting their internal and external communications requirements.
Provide direct communication to staff, partners, and the public regarding local and Force-wide issues.
Develop working relationships with partner agencies, organisations, and other forces.
Produce engaging content for various communication channels.
Contribute to the planning and coordination of internal publications.
Promote successes within policing and wider communications industry.
Specialist Areas: Employee Engagement:
Create and implement internal campaigns.
Manage communication strategies for Force change projects.
Responsible for day-to-day management of force communications channels.
Analyse levels of employee engagement and propose new engagement methods.
Force Campaigns:
Create and implement public awareness campaigns.
Evaluate the success of communications.
Community Engagement:
Support LPAs to develop and implement local communication strategies.
Proactively promote the work of LPAs to improve public confidence.
Work closely with local influencers to improve public engagement.
Identify and implement new methods of community engagement.
Essential Knowledge/Skills:
Nationally recognised qualification in communications, public relations, business, or journalism.
Experience working in a large public or private sector organisation.
Dimensions:
Reports directly to associated communications manager within Corporate Communications.
Contact with managers, staff, public, journalists, and local community.
Deliver change communications to corporate project managers.
Characteristics of the Role:
Proven ability to plan, prioritise, and implement campaigns.
Excellent writing skills for various mediums.
IT skills including content management systems and social networking.
Good interpersonal skills and ability to work independently.
Capability to travel and hold a full UK driving license.
To Apply: Contact Lewis Ashcroft at 01772 208962 or email Lewis.Ashcroft@servicecare.org.uk.....Read more...
An exciting opportunity has arisen for an Internal Sales Support Manager – Sat Comms & Broadcast to join this world leading Distributor of Electronic Components & Systems, based in Basingstoke. This role will manage the day to day smooth operation of the Sales Support Function.
The position of Internal Sales Support Manager – Sat Comms & Broadcast will be a vital support to the external sales team in the Satellite Communications and Broadcast Division of the business.
This is a re-active sales role, supporting pre and post sales in line with company growth targets.
Requirements of an Internal Sales Support Manager – Sat Comms & Broadcast:
- Strong background in technical knowledge of Sat Comms and Broadcast products and systems
- Excellent customer service and communication skills
- Able to understand customer requirements
- Work closely with external sales and operations
- Strong attention to detail
- Support large projects including customer bids/tenders
- Experience of SAP Business 1 system would be desirable
Benefits Package of Internal Sales Support Manager – Sat Comms & Broadcast:
- Competitive salary
- Company Pension Scheme
- Private Medical Care
- Monthly Commission scheme
- Annual Bonus scheme
- Modern offices and on-site facilities
This is an exciting job opportunity for a Internal Sales Support Manager in the Sat Comms & Broadcast space.
To apply for this Internal Sales Support Manager – Sat Comms & Broadcast role please send your CV to rkirkhope@redlinegroup.Com or for a confidential discussion, please call 01582 878 825 / 07961 158768....Read more...
Job: WAREHOUSE ADMINISTRATOR
Pay Rate: £15.75 per hour £30,127.50 per annumMonday to Friday - NO WEEKENDS!HOURS: ROTATIONAL 6AM - 2PM & 2PM - 10PM SHIFTSLocation: Biggleswade
As a Warehouse Administrator you will be responsible for carrying out administrative work and operational responsibilities to ensure the smooth running of the day-to-day administration of the business unit.Key Responsibilities and Duties:
Provide daily admin support to the Warehouse Shift Manager and Team LeadersMaintain close relationships and manage the day-to-day escalationsMaintain a clear understanding of supplier contractual requirementsBuild strong relationships with internal, external customers and the end consumerKey customer liaison and day to day contact for any queries, both via email and phone ensuring both the customer is updated on progress at all timesEffective and strong relationships are built within the team and customer and suppliersEfficient and prompt communications of all issues to line manager/sGood lines of communication with other internal departmentsTotal compliance with company policies and procedures/Health & SafetyEnsure workload is prioritised and requests/actions are communicated to relevant departments (booking inbounds and outbound)
Key Skills:
Microsoft Office skillsStrong verbal and written communication skillsKeen eye for detail
Please click and apply with your up to date CV or contact Recruit Mint Ltd....Read more...
Role: Marketing and Communications Coordinator
Location: Outskirts of Maidstone
Hours: 8am until 4pm, Monday to Friday
Salary: £30,000 - £33,000 per annum + Benefits incl Flexible Working
We are working with a leading distribution company who are actively recruiting for a Marketing and Communications Coordinator to start immediately.
As the Marketing and Communications Coordinator you will be responsible for all marketing activities (digital and traditional), providing bespoke creative content whilst working with the wider group to help increase the reach and brand awareness of all businesses within the group.
Role responsibilities:
- Ensuring consistent messaging and brand values across all marketing platforms.
- Responsible for day-to-day support and planning of marketing resources vs deadlines.
- Support and management of artwork and marketing collateral.
- Responsible for media campaign elements.
- Press stories – Record all press / PR and adverts.
- Work with internal and external contributors and journalists.
- Event booking, planning and attendance – Book, communicate and liaise with staff responsible and liaise with event organisers.
- Writing creative content and edit general marketing and corporate company publications for all marketing platforms both digital and traditional.
- Staff and customer newsletters.
- Promotional materials – Ordering and stock management, including company literature, calendars, and diaries.
- Collate and report analytics to the Marketing Manager.
Essential Skills:
- 2+ years within a similar position
- Excellent communication and copywriting skills
- Accuracy and attention to detail
- Resourcefulness
- IT Competence
- Knowledge of design and publishing software (currently Adobe CC)
- Full UK driving licence is essential
Please note this role involves all expenses paid travel across the UK
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
PR Manager
Location: Daresbury
Salary: £40k to £45k DOE
Company: Large professional services organisation
Full time: 3 days in the office and 2 days working from home.
Type of role: Permanent
In this role, you'll lead the charge in shaping and executing PR strategies for our client and its different business units, making sure they're in line with their overall business objectives. Our client needs someone who can smoothly handle both proactive and reactive PR tactics, and dive into four key thought leadership areas. You'll be working closely with our client's Press Agency and diving deep into their big affairs team, so strong people skills are a must. While open to candidates from diverse sectors and backgrounds, preference will be given to those with experience in the energy sector, ideally possessing a blend of B2B and B2C expertise.
The Role:
Develop and implement PR strategies for the Group and its business units, incorporating social media and media relations.
Collaborate with PR agencies to execute strategies and appoint additional support when necessary.
Contribute to broader external communications plans and identify PR opportunities within our sectors.
Cultivate strong relationships with internal and external stakeholders, including regulatory bodies and media outlets.
Manage media inquiries and coordinate responses across business units, maintaining a library of responses.
Monitor daily media coverage and leverage opportunities for engagement.
Measure PR impact through regular metrics and reports.
Coordinate with Digital Communications and Stakeholder Engagement teams to create accurate and compelling external content.
Provide media training and connect Directors and Senior Leaders with relevant media and agencies.
Oversee content publication and act as editorial oversight for other content creators within the organisation.
Draft proactive and reactive media releases with input from subject matter experts.
Maintain and execute crisis communications plans.
Offer support and advice for colleague events and other communications activities.
Stay updated on marketing and communications best practices to enhance strategies and materials.
Ensure communication aligns with TAG's brand guidelines and tone of voice.
Collaborate with Group Communications team members to deliver top-notch PR and communications support.
Who are we looking for?
Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong IT skills.
Experience in PR management, with exceptional content writing abilities.
Skilled in managing PR agencies, media inquiries, and press release distribution.
Degree-level qualification in a related field and CIPR membership/qualification.
Experienced in omni-channel B2B and B2C communications, including direct engagement with journalists.
Able to handle reactive media inquiries alongside proactive PR campaign management.
Proficient in managing social channels to complement media relations and other PR efforts.
Capable of developing presentations, scripts, and corporate materials such as annual reports.
Self-motivated with a strong team-player mindset, capable of responding dynamically to changing situations while maintaining quality.
Proactive, positive, and creative communications professional with exceptional written, editorial, and presentation abilities.
Able to manage own workload, drive collaboration, and coordinate campaigns with key stakeholders to achieve objectives.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles!
We are more than happy to discuss any reasonable adjustments that you may require.
Interested? Please apply now.
We look forward to hearing from you!....Read more...
Our client, an independent pharmaceutical company based in Surrey and supporting many of the top 25 pharma companies, has a great opportunity for a Marketing Specialist to join the team in a Lead role. To support the rapid growth of the business by enabling greater internal and external understanding of the company’s products and services through the management of the Communications Plan.
As Marketing Communication Manager, you will:
Develop the business in line with the Marketing Strategy.
Manage the appointed Marketing Agency alongside the CEO.
Manage the website, including its’ maintenance, continual design, and content development.
Work closely with the Technical Director to produce technical written content for all Editorial Marketing activities with a particular focus on the preparation of Customer Case Studies.
Own and support the Commercial and Technical teams with a number of key projects, Webinars, Exhibitions, Industry Presentations, Video’s, Literature, Slide kits, Promotional items and other MARCOM’s activities.
Plan and manage all PR and Social Media activity across all channels.
Plan and deliver annually the Global Events Program.
Work alongside the Lead Generation Manager to create effective mailing campaigns using Mail Chimp.
Manage all in-house MARCOM activities such as customer surveys, change controls, newsletters, seasonal items etc.
Skills and competencies Required:
Impeccable writing and editing skills.
Excellent attention to detail.
Commercially aware.
Strong cross-cultural communication.
Collaborative and demonstrate team working both internally and externally.
Self-starter and be able to work independently.
Proven planning and organisational skills
Strong negotiation and networking skills
Preferred Experience and Qualifications
Minimum 3 year's experience in B2B Technical Marketing or Marketing Communications experience within a Life Sciences/Medical Industry environment.
Experience can be In-house or Agency.
Scientific degree or higher education
Excellent written and spoken English.
Other European languages a plus.
This is a permanent position. Hybrid working, minimum 2 days a week in the office. Salary DoE
STR Limited is acting as an Employment Agency in relation to this vacancy.....Read more...
Holt Executive are partnered with a global leader within the Global Connectivity space and is the market leader in global mobile satellite communications.
Our partner is seeking a Trade Compliance Specialist to collaborate with a wide range of internal and external stakeholders to ensure adherence to regulations and best practices in activities such as the Export Compliance programme for the global business.
Key Responsibilities for the Trade Compliance Specialist:
- The Trade Compliance Specialist will manage and oversee the UK administration and control of exports for controlled goods, software, and technology. This includes communicating with impacted parties to ensure seamless integration with relevant business processes and transactions.
- Assist the Compliance team in conducting Know Your Customer (KYC) checks.
- Ensure all systems and folders used for export monitoring and control are utilized and maintained effectively according to established procedures.
- Supporting the Senior Export Control Manager on matters of compliance, especially concerning areas listed in greater detail below.
- Guarantee adherence to all relevant policies and procedures for export control. Maintain proper registration upkeep for all necessary licenses and permits.
- Ensure that policies and procedures are adhered to, and all required registrations are properly maintained.
- Maintain a working knowledge of all applicable regulations affecting the UK, EU and US.
- Facilitate the authorisation signature process and maintain comprehensive records for all TAA support activities.
- The Trade Compliance Specialist will provide admin support to the compliance team including maintaining training records and for local staff.
- Provide and maintain metrics as defined by the Senior Export Control Manager.
- Conduct annual self-assessments to identify gaps and areas of risk across all areas of involvement and communicate these to the team.
- Support the Senior Export Control Manager to perform internal export control audits on each main exporting hub, including Norway, The Netherlands, Singapore, and the UK.
- Support the Senior Export Control Manager and other parts of the organization on specific projects as appropriate.
Key Skills and Experience Required by the Trade Compliance Specialist:
- Awareness, knowledge, and experience required to understand and provide guidance in exporting and importing dual-use and defence articles, technology and services under:
-
- International Traffic in Arms Regulations (ITAR)
- Export Administration Regulations (EAR)
- Office of Foreign Assets Control (OFAC)
- UK Export Control Regulations (Military and Dual-Use)
- EU Export Control Regulations (Dual-Use)
- Experience in Export Control.
- Knowledge of Sanctioned Party Screening.
- Awareness of Anti-corruption & Anti-bribery regulations.
- Experienced with working with staff at all levels of the organisation.
If your skills and experience match this Trade Compliance Specialist opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
PR Manager
Location: Daresbury
Base Salary: £40k to £45k DOE
Company: Large professional services organisation
Full time: 3 days in the office and 2 days working from home.
Type of role: Permanent
Focus of role: Are you a savvy PR specialist who can think on your feet? This role is an exciting role for an experienced PR specialist who is well versed in Big Brand, Crisis Management , Risk Assessment, Content Creation & Social. You should have experience working for a high-profile brand/brands, be comfortable with sometimes challenging media situations and probing data requests.
In this role, you'll lead the charge in shaping and executing PR strategies for our client and its different business units, making sure they're in line with their overall business objectives. Our client needs someone who can smoothly handle both proactive and reactive PR tactics, and dive into four key thought leadership areas. You'll be working closely with our client's Press Agency and diving deep into their big affairs team, so strong people skills are a must. While open to candidates from diverse sectors and backgrounds, preference will be given to those with experience in the energy sector, ideally possessing a blend of B2B and B2C expertise.
The Role:
Develop and implement PR strategies for the Group and its business units, incorporating social media and media relations.
Collaborate with PR agencies to execute strategies and appoint additional support when necessary.
Contribute to broader external communications plans and identify PR opportunities within our sectors.
Cultivate strong relationships with internal and external stakeholders, including regulatory bodies and media outlets.
Manage media inquiries and coordinate responses across business units, maintaining a library of responses.
Monitor daily media coverage and leverage opportunities for engagement.
Measure PR impact through regular metrics and reports.
Coordinate with Digital Communications and Stakeholder Engagement teams to create accurate and compelling external content.
Provide media training and connect Directors and Senior Leaders with relevant media and agencies.
Oversee content publication and act as editorial oversight for other content creators within the organisation.
Draft proactive and reactive media releases with input from subject matter experts.
Maintain and execute crisis communications plans.
Offer support and advice for colleague events and other communications activities.
Stay updated on marketing and communications best practices to enhance strategies and materials.
Ensure communication aligns with TAG's brand guidelines and tone of voice.
Collaborate with Group Communications team members to deliver top-notch PR and communications support.
Who are we looking for?
Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong IT skills.
Experience in Big Brand PR management, with exceptional content writing abilities.
Skilled in managing PR agencies, media inquiries, and press release distribution.
Degree-level qualification in a related field and CIPR membership/qualification.
Experienced in omni-channel B2B and B2C communications, including direct engagement with journalists.
Able to handle reactive media inquiries alongside proactive PR campaign management.
Proficient in managing social channels to complement media relations and other PR efforts.
Capable of developing presentations, scripts, and corporate materials such as annual reports.
Self-motivated with a strong team-player mindset, capable of responding dynamically to changing situations while maintaining quality.
Proactive, positive, and creative communications professional with exceptional written, editorial, and presentation abilities.
Able to manage own workload, drive collaboration, and coordinate campaigns with key stakeholders to achieve objectives.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
We are more than happy to discuss any reasonable adjustments that you may require.
Interested? Please apply now.
We look forward to hearing from you!
....Read more...
Job title – Awards and Events Project Manager Location – Greenwich, SE18 Contract – Temporary – 6 months Hours – Part time 3 days per week- 21 hours Start Date: ASAPWe are seeking a highly organised and enthusiastic Awards & Events Project Manager to support our popular Best of Royal Greenwich Business Awards programme and ceremony, responsible for leading and delivering from beginning to end of the project while working with both internal such as the council’s Events, Design, Comms, Sponsorship and Business teams alongside external stakeholders. The Best of Royal Greenwich Business Awards are an annual celebration of businesses in the borough, led by the Council, and supported by The South-East London Chamber of Commerce and local sponsors. Key responsibilities • Take ownership of the awards schedule, including end-to-end project planning and delivery • Create an awards tracker to share with the wider team. • Define clear roles and responsibilities for the internal teams and ensure they adhere to them • Organise key activities: launch, call for submissions, shortlisting, judging sessions, and the ceremony where the winners will be announced. • Management of judges: schedule judging sessions and set up • Co-ordinate announcements with the Communications and Engagement Officer. • Build relationship and manage sponsors e.g. chasing guest table names and menu options from sponsors • Manage relationship with InterContinental London – The O2 hotel operations team, where the ceremony will be held. • Lead and deliver the ceremony event end to end • Manage event registrations (sponsors and guests) and attendees, dietary requirements and support table planning • Host and lead on weekly awards meetings with the team (marketing, business support, events).Candidate Requirements: • Extensive experience of project managing large scale / high profile events. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
Are you an accomplished PR professional ready to take the next step in your career? The Opportunity Hub UK is partnering with a growing Central London based Corporate Communications PR agency who is seeking an exceptional Account Manager to join their team with a keen interest in Financial Services. This agency is known for their strategic approach and creative campaigns in Corporate communications. They boast an impressive portfolio of clients across diverse industries though you'll have a keen interest in their Financial Services client base. You will play a pivotal role in driving client satisfaction, cultivating strong relationships, and executing successful PR strategies. Here's what you'll be doing:Developing and implementing strategic PR campaigns to enhance brand reputation and achieve client objectives.Leading and mentoring a team of PR professionals, empowering them to deliver exceptional results.Building and nurturing strong client relationships, serving as a trusted advisor and ensuring their needs are met.Overseeing PR activities, including media relations, content creation, events, and social media engagement.Monitoring campaign performance and providing strategic recommendations for continuous improvement.Collaborating with internal teams and external partners to deliver integrated communication solutions.Staying informed about industry trends and innovative PR techniques to drive success.Here are the skills you'll need:Experience in PR, managing client accounts and leading teams.Proven track record of delivering successful PR campaigns and achieving measurable results.Excellent communication and presentation skills.Strong leadership abilities, inspiring and guiding teams towards excellence.Strategic thinking, problem-solving skills, and a flair for creativity.Exceptional organisational and time management skills.Solid understanding of the media landscape and evolving PR trends.Experience in sectors such as technology, lifestyle, or finance is advantageous.Here are the benefits of this job:Competitive salary range of £35,000-£55,000, reflecting your experience and expertise.Hybrid working - 3 days in the office. Opportunity to work with prestigious clients and make a significant impact.Supportive and collaborative work environment that fosters growth and development.Exciting challenges and a diverse range of projects across industries.Work-life balance and flexible working arrangements.....Read more...
The Job
The Company:
Stable flooring and accessories company, founded over 50 years ago, with over 300 employees working in the UK and abroad.?
They offer solutions for carpets, barrier matting, wall protection and LED lighting systems, in addition to a comprehensive range of stair edging and floor trim profiles.?
Great career potential as most of the managerial roles have been filled with internal candidates who have worked their way up through the ranks.?
They provide a comprehensive and sustainable service that customers can rely on.?
The Role of the Area Sales Manager
Selling flooring into commercial markets
Via flooring contractors, specification, architects and distribution
Extremely well established area, you will be taking ownership for growing existing accounts and looking for new business.
Covers: West London, Oxfordshire and Dorset
Benefits of the Area Sales Manager
Salary £40k-£50k depending on experience.
In addition, there is also a potential bonus of up to 20% of salary, based on a mix of business performance and achievement of personal objectives.
Holiday’s 26 per annum (excludes bank holiday’s)
Laptop / Mobile Phone
Private Healthcare (After qualifying period)
Company pension scheme
Company car
Full training in the role requirements
The Ideal Person for the Area Sales Manager
External Sales person maybe at the onset of their career, ideally flooring or a construction product.
Full driving licence??
Ideal candidate "can-do” attitude, looking to build a career, must be a people person as you are dealing with customers, full training will be given.
Flexible approach to work, excellent communications skills written and verbal.?
Flexible as will be travelling to site daily
?
If you think the role of Area Sales Manager is for you, apply now!
Consultant: Amanda Ellis
Email: amandae@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
We have been retained by this very cool Group to search for a creative Marketing manager for their upmarket lounge, bar & nightclub in Bahrain.As Marketing Manager, you will be tasked with spearheading the brand's strategic marketing initiatives. This role is pivotal in balancing long-term brand development with immediate promotional requirements, managing a comprehensive digital presence, and ensuring the measurability of marketing impacts.The role will be responsible for cultivating positive internal and external relationships, overseeing event management, optimizing CRM and data strategies, and guiding PR and communication efforts. The position is key to shaping the brand’s presence and customer experience in the dynamic world of nightlife and entertainment. This role is ideal for a visionary and proactive individual eager to make a significant impact in the hospitality sector.Skills and Qualifications:
Proven experience in marketing, ideally in the hospitality or entertainment industry.Strong skills in strategic planning, digital marketing, and CRM management.Experience in measuring and analyzing the impact of marketing initiatives.Exceptional communication and relationship-building abilities.Bachelor’s degree in Marketing, Business, Communications, or a related field.Leadership qualities with a focus on strategic thinking and innovation.A commitment to data-driven decision-making and relationship management.Requires the ability to organise oneself and work without continuous instruction, a strong ability to prioritise tasks and projects, work to budget and hit deadlines.Needs to think digitally and work independently.
Such a great opportunity to run a company’s entire marketing function and shape a young brand from its early stages!Salary Package Offered: BD1500-2000k pmGet in touch: michelle@corecruitment.com....Read more...
We have been retained by this very cool Group to search for a creative Marketing manager for their upmarket lounge, bar & nightclub in Bahrain.As Marketing Manager, you will be tasked with spearheading the brand's strategic marketing initiatives. This role is pivotal in balancing long-term brand development with immediate promotional requirements, managing a comprehensive digital presence, and ensuring the measurability of marketing impacts.The role will be responsible for cultivating positive internal and external relationships, overseeing event management, optimizing CRM and data strategies, and guiding PR and communication efforts. The position is key to shaping the brand’s presence and customer experience in the dynamic world of nightlife and entertainment. This role is ideal for a visionary and proactive individual eager to make a significant impact in the hospitality sector.Skills and Qualifications:
Proven experience in marketing, ideally in the hospitality or entertainment industry.Strong skills in strategic planning, digital marketing, and CRM management.Experience in measuring and analyzing the impact of marketing initiatives.Exceptional communication and relationship-building abilities.Bachelor’s degree in Marketing, Business, Communications, or a related field.Leadership qualities with a focus on strategic thinking and innovation.A commitment to data-driven decision-making and relationship management.Requires the ability to organise oneself and work without continuous instruction, a strong ability to prioritise tasks and projects, work to budget and hit deadlines.Needs to think digitally and work independently.
Such a great opportunity to run a company’s entire marketing function and shape a young brand from its early stages!Salary Package Offered: BD1500-2000k pmGet in touch: michelle@corecruitment.com....Read more...
Brand Marketing Manager Margate, Kent Office Based £££ -- Competitive Permanent Full TimeBenefits • Finish at 1pm Every Friday• Great salary (sorry, we are not able to advertise it, but happy to discuss on an initial call!) • Contributory Pension • 50% Staff Discount• 33 Days HolidayBrand Marketing ManagerThis is a brand you can really get behind – one of the most iconic product ranges you’re ever likely to be involved with! Are you looking for a new and exciting job as a Brand Marketing Manager, working for a market leading, household named brand in the heart of Thanet?!Are you used to effectively running multiple projects simultaneously? Do you have 2 years + experience as a Brand Marketing Manager or Executive?The JobAs the Brand Marketing Manager, you’ll manage trade, retail and direct consumer marketing comms related to a specific brand within this group. This includes internal communications as well as external clients through a wide range of comms channels. Having been presented with the product range for the coming season, the Brand Marketing Manager will be responsible for creating and implementing the marketing plan in support. The DutiesBrand Marketing Manager • Create, implement and analyse marketing plans that will communicate the brand • Manage media platforms, ensuring content is aligned with the brand strategy• Develop innovative launch strategies• Manage external agencies • Manage, plan and implement trade and consumer events • Manage the brand’s planned and organic PR• Social media platform management • Budget management • Plus much more! I’d love to chat to you and discuss this great opportunity in more detail so please call me! Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
Brand Marketing Manager Margate, Kent Office Based £££ -- Competitive Permanent Full TimeBenefits • Finish at 1pm Every Friday• Great salary (sorry, we are not able to advertise it, but happy to discuss on an initial call!) • Contributory Pension • 50% Staff Discount• 33 Days HolidayBrand Marketing ManagerThis is a brand you can really get behind – one of the most iconic product ranges you’re ever likely to be involved with! Are you looking for a new and exciting job as a Brand Marketing Manager, working for a market leading, household named brand in the heart of Thanet?!Are you used to effectively running multiple projects simultaneously? Do you have 2 years + experience as a Brand Marketing Manager or Executive?The JobAs the Brand Marketing Manager, you’ll manage trade, retail and direct consumer marketing comms related to a specific brand within this group. This includes internal communications as well as external clients through a wide range of comms channels. Having been presented with the product range for the coming season, the Brand Marketing Manager will be responsible for creating and implementing the marketing plan in support. The DutiesBrand Marketing Manager • Create, implement and analyse marketing plans that will communicate the brand • Manage media platforms, ensuring content is aligned with the brand strategy• Develop innovative launch strategies• Manage external agencies • Manage, plan and implement trade and consumer events • Manage the brand’s planned and organic PR• Social media platform management • Budget management • Plus much more! I’d love to chat to you and discuss this great opportunity in more detail so please call me! Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
Service Delivery Manager
Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile
Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote)
Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits
As a Service Delivery Manager, your role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption.
Key Responsibilities:
Deliver exceptional service experiences to the company’s Service Provider Partners.
Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability.
Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions.
Provide insights and solutions to Service Provider challenges to enhance operational efficiency and service delivery.
Act as a product expert, possessing deep technical knowledge to support internal teams and customers' ongoing learning.
Identify and propose initiatives to optimize existing service processes, tools, or systems.
Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement.
Desired Experience:
Strong Customer Service Delivery skills.
Agile working environment
Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions.
Persistent in identifying root causes of problems and implementing sustainable fixes.
Experienced in successfully driving and managing change.
Skilled in risk management and mitigation.
Capable of making business and team decisions as necessary.
Effective in working with multiple stakeholders and influencing them positively.
Able to manage time effectively and work under pressure to meet deadlines.
Knowledgeable in service management and support practices.
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Our client is one of the largest private healthcare providers in the UK and they are currently seeking for a committed Nurse Deputy Home Manager to work in a dementia nursing unit in a prestigious care home based in the Walsall, West Midlands area
This special care home ensures that 24-hour assistance is available for all residents. Nursing and residential dementia care is offered, in addition to Parkinson's, palliative, respite and convalescence care
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
As the Deputy Manager your key responsibilities include:
Ensure appropriate standards are maintained by monitoring and that appropriate professional support is provided to senior staff /team leaders
Appropriate reviews of care plans /risk assessments and medication administration. To ensure all assessment tools are in place and are fully utilised
Ensure all residents have a complete care assessment prior to admission to the home, taking account of their physical, social and psychological needs. To ensure as a minimum an annual re assessment of each resident’s needs
Deploy staff efficiently in relation to care duties to be covered by setting up and controlling the duty rota. Check and monitor care staff hours and authorise time sheets in absence of Home Manager
Establish good personal relationships with residents and their families
Work with the Home Manager to ensure all induction and mandatory training is completed. To identify other specific training needs
Work with the Home Manager on achievement of action plans from external regulators or internal support functions
The following skills and experience would be preferred and beneficial for the role:
Ability to communicate at all levels
Ability to work on own initiative unsupervised
Work to deadlines
Excellent communications skills
Able to show a can-do attitude always
The successful Deputy Manager will receive an excellent salary of £45,000 - £47,000 per annum. This exciting position is a Full Time role working through Days. In return for your hard work and commitment you will receive the following generous benefits:
Competitive Salary
Flexible salary - Wagestream
Generous Holiday Entitlement
Training & Progression + much more!!
Reference ID: 5093
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Job title: HR Assistant Location: Wakefield Start Date: ASAP Contract Type: Ongoing temporary (6 months) Weekly Hours: 37 hours per week. Monday to FridayJob PurposeTo undertake administrative duties on a range of HR services and activities, providing a high quality and customer focused service to all usersTo ensure that the HR administration is kept up to date and accurate to enable the smooth running of the department with the required information easily accessible by updating internal communicationsResponsibilities
To carry out duties that support the administration of the employee lifecycle in accordance with the agreed Human Resource policies/procedures and administrative processes.
To provide administrative support for the recruitment process, including managing the e-recruitment system, booking rooms and producing paperwork for interviews
To prepare contractual paperwork and all relevant new starter paperwork for approval by HR Manager / Assistant HR Manager
To provide administrative support for the absence management process, including producing absence letters using standard templates for approval by HR Advisor.
To maintain the HR IT System including the administration of new starters, leavers, transfers and amendments
To keep filing up to date, including scanning and filing relevant documents for the electronic personnel files
Experience
HR admin experience
Excellent attention to detail
Proficient in using MS Office applications
Experience of data entry into a HR database
Excellent verbal and written communication skills
Experience of high volume, fast-paced environment proactive and able prioritise large workload able to work independently and use initiative
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk....Read more...
Airfix Marketing Manager Hornby Hobbies, Margate, Kent £££ - CompetitivePermanent – Full TimeBenefits • Work with the iconic Airfix brand • Finish at 1pm Every Friday• Great salary (sorry, we are not able to advertise it, but happy to discuss on an initial call!) • Contributory Pension • 50% Staff Discount• 33 Days HolidayWestin Par is working with Hornby Hobbies to find their next Airfix Marketing Manager!This is a brand you can really get behind – one of the most iconic product ranges you’re ever likely to be involved with! Do you have a love of history, toys and model making? Are you looking for a new and exciting job as a Airfix Marketing Manager, working for a market leading, household named brand in the heart of Thanet?!Are you used to effectively running multiple projects simultaneously? Do you have 2 years + experience as a Brand Marketing Manager or Executive?The JobAs the Airfix Marketing Manager, you’ll manage trade, retail and direct consumer marketing comms related to a specific brand within this group. This includes internal communications as well as external clients through a wide range of comms channels. Having been presented with the product range for the coming season, the Airfix Marketing Manager will be responsible for creating and implementing the marketing plan in support. The DutiesAirfix Marketing Manager• Create, implement and analyse marketing plans that will communicate the Airfix brand • Manage media platforms, ensuring content is aligned with the brand strategy• Develop innovative launch strategies• Manage external agencies • Manage, plan and implement trade and consumer events • Manage Airfix’s planned and organic PR • Airfix Club – Deliver and develop the brand club to grow the community and achieve membership and sales targets. • Social media platform management • Budget management Plus much more!I’d love to chat to you and discuss this great opportunity in more detail so please call me! Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Airfix Marketing Manager Hornby Hobbies, Margate, Kent £££ - CompetitivePermanent – Full TimeBenefits • Work with the iconic Airfix brand • Finish at 1pm Every Friday• Great salary (sorry, we are not able to advertise it, but happy to discuss on an initial call!) • Contributory Pension • 50% Staff Discount• 33 Days HolidayWestin Par is working with Hornby Hobbies to find their next Airfix Marketing Manager!This is a brand you can really get behind – one of the most iconic product ranges you’re ever likely to be involved with! Do you have a love of history, toys and model making? Are you looking for a new and exciting job as a Airfix Marketing Manager, working for a market leading, household named brand in the heart of Thanet?!Are you used to effectively running multiple projects simultaneously? Do you have 2 years + experience as a Brand Marketing Manager or Executive?The JobAs the Airfix Marketing Manager, you’ll manage trade, retail and direct consumer marketing comms related to a specific brand within this group. This includes internal communications as well as external clients through a wide range of comms channels. Having been presented with the product range for the coming season, the Airfix Marketing Manager will be responsible for creating and implementing the marketing plan in support. The DutiesAirfix Marketing Manager• Create, implement and analyse marketing plans that will communicate the Airfix brand • Manage media platforms, ensuring content is aligned with the brand strategy• Develop innovative launch strategies• Manage external agencies • Manage, plan and implement trade and consumer events • Manage Airfix’s planned and organic PR • Airfix Club – Deliver and develop the brand club to grow the community and achieve membership and sales targets. • Social media platform management • Budget management Plus much more!I’d love to chat to you and discuss this great opportunity in more detail so please call me! Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
VACANCY: PRODUCTION SHIFT MANAGERLOCATION: ROTHERHAM (S66)SALARY: £37000 - £42000HOURS: MON - FRI: 06:00 - 14:00, 14:00 - 22:00, 22:00 - 06:00 Are you an experienced Production Shift Manager/Operations Manager with real people influencing skills and a focus on positively impacting OEE?On behalf of a Global Manufacturing business AQUMEN Recruitment is proud to be recruiting a Production Shift Manager based at our client's site in the Rotherham Area.This is a fantastic opportunity to join a forward thinking business which is always keen to embrace change in process and use LEAN Manufacturing principles to improve efficiency and further improvements in Production Output.Purpose of the role:
Reporting to the Operations Manager you will be accountable for contributing to the company business plan of achieving a budgeted financial return on investment by maximizing the efficiency and performance of the people and equipment within the manufacturing department.You are responsible for organizing, managing and controlling production activities within the plant on a shift basis. Ensuring the highest quality products are produced at the lowest cost on time and in full, and safely, and by demonstrating a competent performance orientated workforce.With focus on coordination of team activities to maximise the overall performance, by methods of organizing and controlling activities focusing on the continuous improvement of the equipment and overall performance of the product.In addition you will be responsible for the delivery of service to others in the "supply chain", improving departmental communications and barrier removals, having accountability for reducing costs per unit of manufacture, and for developing a strategy of cost reductions, quality and efficiency increases, Improving Team Performance by continuous training and development of our employees.
Daily Responsibilities:
To be thoroughly professional at all times, leading by example, inspiring and influencing others to do the same.To deliver against performance standards in respect of, quality, outputs, cycle times, scrap and waste, customer complaints, MRB actions, personal development, 5S systems, cost reductions and health and safety.To be an effective manager, who achieves successful results through working closely with others.To drive output and line efficiencies to and beyond budgeted levels by maximising the potential of the people, plant and time available.To strive to continuously improve the performance of the team members by setting clear and challenging objectives, with set timescales, that are regularly reviewed. To maintain a high level of service to internal and external customers, developing a positive attitude towards others in the team and across the business.To ensure first time quality is a priority of all team members, targeting zero defects from all production lines.To organise and plan the continued training and development of the team members for whom you are responsible.To investigate thoroughly all customer complaints, ensuring corrective actions are fed back through the company response system.To ensure that all company and departmental regulations and guidelines are rigorously adhered to at all times by the team members.To ensure that all the required administrative duties are completed with in the set timescale.To be pro-active and continuously seek to improve equipment, methods, procedures, communications, encouraging team members to do the same, in accordance with the continuous improvements philosophy. Kaizen.To have an understanding of the strategic and financial need and goals of the business, and be able to transfer these into team, and individual objectives.To be an effective communicator at all levels of the business, and inside and outside of the business.To ensure job compliance, in all aspects of the manufacturing department, and seek out and eliminate anything that is not adding value to our business.To maintain tight control of costs in relation to labour utilisation, deployment of labour.To be a self motivated leader who has the desire and passion, ambition to succeed in achieving personal, departmental, and business success, and leading others to do the same.To work to promote teamwork ethics across all departments, working closely with the supply chain, quality, process and technical departments.Carry out Return To Work meetings & disciplinary meetingsPrioritise Maintenance in the event of a Urgent issue – allocate resource etc.
The successful Production Shift Manager will be a strong influencer and will be able to engage with the team. You should have a proven track record of positively impacting OEE and how you have influenced and achieved this.This is an great opportunity within fast paced manufacturing and we would welcome applications from: Production Manager, Shift Leader, Supervisor, Team Manager, Team Leader who have a proven track record of success in the following sectors: FMCG, Food Industry, Automotive, Plastics. Aqumen Business Solutions is acting as an Employment Business in relation to this vacancy.....Read more...
The Company
Our client is one of Australia’s major players in the insurance space, with a strong and reputable brand behind them. They are looking to recruit a proactive individual to their team as an Events Manager on a 12 month parental leave contract.
The Opportunity
This role will be responsible for end-to-end event management across the business unit. Reporting into a supportive Senior Manager, you will be responsible for delivering the group’s calendar of event activities in line with business strategy.
Key Accountabilities
Be responsible for end to end event management, from managing the activity map for all events, promotional merchandise, organising of venues, speakers, stakeholders, attendees and logistics and the managing of overall event budgets
Develop and maintain all event process documentation for end to end event management
Develop and execute conference, event and sponsorship deliverables
Manage the development of content required for event communications
Engage with and manage internal and external stakeholders of all levels in a proactive manner to ensure optimal engagement of all activities
Some domestic travel involved – Mel/Bris
To be successful in this role you will have
Extensive events management experience in the financial services or a regulated/corporate environment
Proven ability and experience to manage senior stakeholders
Highly organised and strong attention to detail
Sharepoint experience
Why Apply
Ownership of the events calendar and remit
Exciting growth opportunities
High achieving and collaborative team
Next Steps
If you want to work for an organisation that is focused on customer centricity with strong culture values and the ability to grow your career this will be the opportunity for you. For a confidential discussion, please contact Ai on 0451 193 774 or click APPLY.
Whether you are a sports fanatic, shark diver or part time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
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Marketing Manager – London – £40,000Marketing ManagerLocation: LondonSalary: £40,000 CORecruitment is working with a great brand based in London! This is a unique brand with different enterprises! They are looking for a Marketing Manager to join them. You with report into the group’s Marketing Director, you will demonstrate exceptional levels of detail and organisation. This position demands creative flair, on-trend industry knowledge and exceptional time management.You will develop strong relationships across various departments that collaborate towards our internal marketing strategy. You will be the go-to person for everything marketing-related with the brand. Venue sales, Events, Fitness, F&B, and Ops will all work closely with your fantastic team as you initiate and guide campaigns that captivate new and existing clients alike.Key responsibilities:
You will be responsible for planning, creating, and executing these innovative and engaging marketing campaigns, all across multiple channels, leveraging owned, earned, and paid media. Managing key agency relationships will be essential as you oversee digital campaigns, ensuring our SEO, Google AdWords, and paid ads are nothing short of remarkable.You will have true aspiration for our brands, be excited for what is on the horizon and use your prowess in PR, partnerships, and influencer marketing to shape our CRM strategy, increase member retention, manage budgets, and shape member events.You will analyse campaign performances, report on key marketing metrics, and transform data into actionable insights that guide our decisions.You will take the lead, collaborating with our Social Media Exec and team of creatives to deliver outstanding content that resonates. Our Designers, Content Creators and influencers are key players in our strategy. You will develop a masterful plan toengage them, writing compelling briefs and overseeing shoots.Our members are who we are, and you will be responsible for ensuring their experience is extraordinary. From member communications and all touchpoints, you will ensure seamless interactions that deepen their connection with the brand.You will work with our General Manager, Community Experience Manager, and charity partner, Jai Dog Rescue. Your sharp eye for detail and data-driven mindset will ensure our marketing efforts are always on point.
This role will take you on an exhilarating journey. We are excited about the future and as an experienced Marketing Manager who is creative, fun, and dynamic, you will be too.If you are keen to discuss the details further, please send me your CV to sophie@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn, and Instagram....Read more...
Catfoss Recruitment Ltd are currently in partnership with a globally respected R&D company that is looking to recruit a Project Manager to their expanding team on a permanent basis.Our client is recruiting for an experienced Project Manager to lead the successful delivery of business improvement and infrastructure development projects within the Engineering Team in close cooperation with project technical managers.Reporting to the Head of Engineering, the successful candidate must have a track record of delivering multiple technical projects simultaneously and within demanding constraints in a project-based technical environment.Project Manager (Plant facility / Infrastructure upgrades) - What you will get the chance to do:• Take full ownership of project management assignments from requirements capture and business case to closure.• Lead multi-disciplinary project teams to successful project outcomes, ensuring business objectives and deadlines are met and within budget.• Act as first point of contact with the internal customer and be accountable for ensuring all project related deliverables meet required standards on time and within budget.• Lead and support the preparation of project justifications and business cases, with input of the technical managers including: estimating; risk management; planning and presentation of business proposals to project sponsor and company management.• Lead project change management process to effectively manage changes to requirements, timescales and associated costs whilst avoiding scope creep.• Manage resources assigned to the project effectively to ensure successful delivery.• Support effective cash flow management with the input of the procurement and finance teams, ensuring subcontract payment terms are favourable where possible.• Prepare and present regular project status reports to stakeholders and senior management - highlighting issues offering effective solutions to overcome them.• Work in a safe and professional manner and in full compliance with UK law, Health, Safety and Environmental procedures, Quality standards and procedures, Security policies and procedures and (where applicable) those of company business partners.• Support negotiations with suppliers (working with procurement team and technical experts).Project Manager - What we would like to see: • University honours degree or equivalent and experience in a STEM/technically related discipline (Electrical or Mechanical Engineering).• Project management qualification or ability to demonstrate experience of project management methodologies and tools. • Excellent communication and interpersonal skills. • Proven experience of project leadership, including clear communications with all stakeholders. • Understanding of the regulatory framework applying to the delivery of infrastructure projects would be an advantage.• Ability to capture and manage project requirements, prepare a work breakdown structure, project plan, and resource estimate.• Proven experience preparing project justification and supporting documentation including pricing estimate(s) and risk and opportunity register(s).• Confident, self-motivated, as well as imaginative and creative with good problem-solving skills.• Used to working under pressure and competent in making critical decisions promptly.• Readily adaptable to rapidly changing circumstances.• Well-organised with a collaborative approach to problem solving and ability to influence.• Flexible - occasional international travel and out of hours working may be required.Project Manager previous suitable job titles: Project Manager, Engineering Project Manager, Technical Project Manager, Project EngineerThe successful candidate must satisfy security clearance requirements – including the last 5 years continual UK residency.This is an exciting opportunity for the right person to be part of a successful and professional team operating in a world-class facility.Competitive salary and benefits to include, Private Healthcare, Life Assurance, Pension and more.Please apply ASAP....Read more...
Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
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