School Information Officer
Oxfordshire County Council are currently seeking a highly motivated and experienced School Information Officer to join their Migrant Education Team. As the School Information Officer, you will be responsible for providing vital support by ensuring that the school information is accurate, up-to-date, and readily available to the relevant stakeholders.
Key Responsibilities:
Lead on processes, curriculum, enrichment and social integration to support schools and other providers in their education of newly-arrived migrant children, from Early Years to Sixth Form/16-19 college
To support schools, migrant families and their children in learner’s education readiness at all levels and preparedness for post 18 higher education, employment and training, including apprenticeships
to develop training for and presentations to migrant families in promoting their understanding of the UK education system, its culture and expectations
Requirements:
Current driving license and own transport
Bachelor’s degree (or equivalent)
2 or more years experience in Careers and Guidance/work in schools with a track record of excellence
How to Apply:
If you are interested in this School Information Officer (Migrant) role, please send your CV
....Read more...
Fostering Recruitment Officer
Job Description
Brent Council are looking for a Fostering Recruitment Officer to join their team. The successful candidate will be responsible for managing creative multimedia marketing and publicity campaigns to increase the recruitment of Foster carers in Brent.
The Fostering Recruitment Officer will be required to collate and manage information about the needs of looked after children in Brent and the types of carers needed to inform the recruitment strategy. They will also be responsible for developing and sustaining effective professional relationships, identifying and driving existing and new marketing initiatives, and managing performance to deliver agreed results and meet agreed deadlines.
Key Responsibilities
Manage creative multimedia marketing and publicity campaigns to increase the recruitment of Foster carers in Brent
Collate and manage information about the needs of looked after children in Brent and the types of carers needed to inform the recruitment strategy
Develop and sustain effective professional relationships
Identify and drive existing and new marketing initiatives
Manage performance to deliver agreed results and meet agreed deadlines
Use Microsoft Packages and other image/video editing software
Collate data management information
Work with the public, especially ethnic minority communities
Develop and operate effective Quality Assurance procedures
Manage information systems and related I.T. functions
Requirements
Educated to degree level or equivalent
Knowledge of issues related to fostering marketing and recruitment
Knowledge of digital marketing practices
Significant experience in selling, marketing including digital marketing, promotion and recruitment activities
Experience of work within marketing, communications and/or public relations organisations
Job Details
Job Title: Fostering Recruitment Officer
Job Type: Fixed-Term Contract (12 Months) covering maternity
Salary: £39,264
Location: Brent
Start Date: ASAP
If you are interested in this exciting opportunity, please submit your CV
....Read more...
Temporary Accommodation Officer Lambeth 6 Month Contract 35 Hours p/w Shift Rota A London Borough Council is recruiting for an experienced Temporary Accommodation Officer be responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation.The Role The key focus of the Temporary Accommodation Officer role is to lead on temporary accommodation complaints and members enquiries whilst liaising with managing agents and internal colleagues to ensure suitability and quality of temporary accommodation, providing an excellent customer service to residents. This will include the following tasks and responsibilities:
Allocate various temporary accommodation units, including emergency accommodation, efficiently and economically to achieve optimal use.
Minimize inappropriate use of shared accommodation for families, track and monitor all clients, and facilitate their transition out of temporary accommodation.
Conduct visits to ensure property standards at various accommodation types, promptly addressing breaches of license or disrepair.
Manage day-to-day relationships with emergency accommodation providers, monitor performance, and provide advice for effective use of temporary accommodation.
Provide timely management information, data, and detailed reports to assist in monitoring and supplying the temporary accommodation portfolio.
The Candidate To be considered for this Temporary Accommodation Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Officer role, working 35 hours per week. The contract is for an initial 6 months.Referral Bonus If this Temporary Accommodation Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Temporary Accommodation Placement Officer Waltham Forest 3 Month Contract 35 Hours p/w An East London Borough Council is recruiting for an experienced Temporary Accommodation Placement Officer to ensure their residents are being placed in relevant temporary accommodation and receiving an excellent service once placed.The Role The key focus of the Temporary Accommodation Placement Officer role is provide an excellent temporary accommodation service to residents. This will include the following tasks and responsibilities:
Allocation and management: Allocating various types of temporary accommodation units, including emergency accommodation, ensuring efficient and economical use of available accommodation.
Minimisation of inappropriate use: Minimising the inappropriate use of shared accommodation for families with children and ensuring effective tracking, monitoring, and transitioning of clients out of temporary accommodation where appropriate.
Property standards: Conducting visits to temporary accommodation establishments to ensure property standards are maintained, verifying occupancy, and promptly addressing breaches of licence or any issues of disrepair.
Liaison and management: Effectively liaising with emergency accommodation providers and out-of-hours services, managing day-to-day relationships, providing advice, and monitoring performance for the most effective use of temporary accommodation stock.
Reporting and data management: Providing timely and accurate management information, data, and detailed reports to assist with monitoring and supplying the temporary accommodation portfolio.
Collaboration: Liaising and working closely with other peer groups across housing and other directorates to promote a joined-up approach in the operational deployment of services related to temporary accommodation management and move-on initiatives.
The Candidate To be considered for this Temporary Accommodation Placement Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Placement Officer role, working 35 hours per week. The contract is for an initial 6 months.Referral Bonus If this Temporary Accommodation Placement Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Placement Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Placement Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
SEND Support Officer
About the Role
Camden Council are seeking a highly motivated and organised SEND Support Officer to join their team.
Role
Undertake a range of administrative duties to support teams and ensure a high quality, customer-focused and value for money administrative service
To be able to keep accurate records of work and manage data and recording systems, including cross-referencing EXCEL spreadsheets to ensure information is recorded in such a way that the local authority can comply with and report on statutory responsibilities
To be able to manage relationships with client groups to be able to gather relevant information
To maintain accurate and administrative systems including electronic and manual information management systems
To process annual reviews for children and young people
To visit schools and maintain contact with families
Carrying out the statutory assessment processes
Job Requirements
Experience in administrative support roles
Experience within SEN
Experience in processing Annual reviews for children and young people
Experience in carrying out the statutory assessment process
How to Apply
If you are interested in this exciting opportunity, please submit your CV
....Read more...
Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Tenancy and Estate Management Officer Charnwood, Leicestershire Temporary Full TimeWe are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis. The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title: Customer Resolution Officer Work Pattern: 36 Hours a week Contract: Asap start Location: Southwark Days: Mon – FriService Care Solutions are looking for a Customer Resolution Officer for our Clients In Southwark. You will be responsible for providing high quality and efficient support to the Chief Executive Officer, in particular, with the management of resident enquiries and casework.Job Role –
Serve as the resident-facing Customer Relations Officer on behalf of the Chief Executive, ensuring their needs are met and managed efficiently.
Receive and triage resident's correspondence, telephone inquiries, and emails, providing timely responses and logging cases on the Member's Enquiries system.
Liaise with various departments and external agencies to triage problems and provide comprehensive responses to residents.
Ensure all cases are handled with sensitivity and confidentiality, adhering to GDPR principles, and maintain accurate records of all Chief Executive casework.
Implement and maintain administrative systems, including links to casework and complaints systems, to maximise the effectiveness of the Chief Executive Office.
Develop strong relationships with corporate management teams, senior officers, members, and strategic partners on behalf of the Chief Executive.
Record minutes of meetings as required, communicate action items clearly, and manage updates of action plans using Microsoft tools such as PowerPoint and Word.
Participate in multi-disciplinary projects as required, providing regular feedback on progress.
Ideal Candidate:
Microsoft Proficient
Ability to organise and prioritise own workload
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Council Tax Officer / Revenues & Benefits Officer Lewisham, London Temporary (6 Month Contract – Possibility to Extend) Hours Per Week: 35.00 (Hybrid Role, 40% office-based)We are seeking a dynamic and experienced Council Tax Officer / Revenues & Benefits Officer to join our team. This role is essential in ensuring the smooth operation of council tax administration, encompassing billing, discounts & exemptions, and recovery processes.Key Requirements:
Recent experience in a revenues environment, with a focus on call centre operations.
Minimum of 2 years recent experience specifically in Council Tax administration.
Familiarity with Enterprise and Academy systems is highly desirable.
Exceptional communication skills, both verbal and written, to effectively engage with diverse stakeholders.
Flexibility is crucial, with the ability to adapt to various tasks and responsibilities.
Proven ability to handle challenging customers in a call centre environment.
Key Responsibilities:
Demonstrate a commitment to delivering excellent customer service in a customer-focused environment.
Organise workload efficiently to meet targets and deadlines, both independently and as part of a team.
Maintain detailed knowledge of housing & council tax benefit legislation to ensure compliance.
Process housing benefit claims accurately and efficiently, adhering to relevant regulations.
Exhibit self-motivation, flexibility, and resourcefulness in fulfilling job duties.
Uphold trustworthiness and reliability in all aspects of the role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk ....Read more...
Job Title – Asset Management Support Officer
Location – Coalville LE67
Contract – Temp
Hours – 36.25
Role summary –
The client is currently seeking a highly motivated and organised Asset Management Support Officer to join their team. As the Asset Management Support Officer, you will be responsible for providing administrative support functions needed for the successful delivery of the repairs service.
Key Responsibilities:
Scheduling repairs work to properties
Diagnosing repairs and scheduling both simple and complex repairs
Providing administrative support functions needed for the successful delivery of the repairs service
Responding to telephone calls from tenants
Ensuring all repair work is completed within the required time frame
Requirements:
Previous experience within the field of Housing Repairs would be advantageous
Excellent organisational and communication skills
Ability to work well under pressure and meet tight deadlines
Strong attention to detail
Proficient in the use of Microsoft Office applications
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Sustainment Officer Leatherhead, Surrey Temporary Full TimeWe are seeking a dedicated and skilled Tenancy Sustainment Officer to join a team in Leatherhead on a full-time temporary ongoing basis. The Sustainment Officer will work closely with clients and ensure that customer care is maintained, in accordance with the company’s aims and values, as well as complying with relevant legislature. The Sustainment Officer will deliver complex case management under the Advice and Support Process, aiming to prevent evictions and enable sustained tenancies. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
Experience of managing cases and working with vulnerable individuals/families
Experience liaising with and sign-posting to support agencies and statutory bodies
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement
with serious case reviews
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Manage complex case work referred under the Advice and Support process, both face-to-face and over the phone, with the goal of preventing evictions and ensuring sustained tenancies
Develop and maintain positive relationships with internal staff across Clarion and external agencies, collaborating to create individual action plans for successful tenancy sustainment
An understanding of how to deliver excellent services to a diverse range of customers
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Prepare statements for Court and attend Court where necessary
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Benefit Assessment Officer Waltham Forest Temporary Full TimeWe are seeking a dedicated and skilled Benefit Assessment Officer to join a team based in Waltham Forest on a full time temporary ongoing basis. The Benefit Assessment Officer will be responsible for conducting adult financial assessments, determining individuals' contributions towards their care, and providing advice on entitlements to benefits, as well as dealing with customer’s enquiries, and delivering excellent customer care. Requirements
Previous experience working in a similar role
Knowledge of legislation, policies, and procedures surrounding Housing Benefit and Council Tax Benefit
Experience in conducting adult social care financial assessments
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Experience in using Mosaic system is preferable
Role Expectations
Advise customers, promote the use of available and relevant Benefits, and promote application
Conduct adult social care financial assessments
Gather financial details and expenditure
Provide advice on entitlements to benefits
Manage inquiries via phone and in writing
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
Develop working relationships with colleagues, as well as key partners
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job title – Data and Admin Support Officer Location – London Contract – 4 months Ongoing Hours – 36 hours Mon - Friday Start Date: 1st May 2024Our client is looking for a Data and Admin Support Officer to join their team and help with the increase in workload. You will be responsible for providing support to the team in order to achieve excellent delivery of services.Duties would include:
Ensure all contracts, financial data and compliance data are kept up to date.
Providing weekly, monthly and other performance reports as required and keeping all information up to date.
Proving relevant documentation information to colleagues as required.
Provide support to the health and safety manager and compliance manager.
Responsible for coordinating and health and safety training to ensure new starters/Existing staff are up to date.
The Ideal candidate will have:
Experience working within a Health and Safety Environment.
Experience in Microsoft Applications.
Experience in planning and organisation.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Housing Officer Brent, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team in Brent on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Hounslow, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Hounslow on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Lambeth/Southwark, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Lambeth on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Hackney, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Hackney on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Advertisement: Senior Trading Standards Officer
Location: Hackney Trading Standards Section
Salary: Pay Rate £26- £33.38 per hour
Hackney Trading Standards Section is seeking a forward-thinking Senior Trading Standards Officer to join our dynamic team. In this role, you will play a vital role in ensuring compliance with a wide range of Trading Standards Legislation, particularly focusing on counterfeit goods and conducting prosecutions.
Key Responsibilities:
Cover a wide range of Trading Standards functions when necessary, demonstrating flexibility and adaptability.
Work closely with local businesses to ensure compliance with trading standards legislation, promoting a fair trading environment.
Conduct prosecutions and handle cases related to counterfeit goods, ensuring the integrity of the marketplace.
Develop and manage a range of projects aimed at benefiting residents, businesses, and achieving national and local outcomes.
Utilise a creative and modern approach, combining prevention strategies with enforcement actions to protect and empower local residents.
Requirements:
Substantial relevant work experience within a trading standards environment.
Fully conversant with trading standards legislation, with a strong understanding of regulatory requirements.
Confident, self-motivated, and capable of working independently.
Demonstrated ability to manage projects and deliver results in a dynamic environment.
Additional Information: This position offers a competitive PAYE Pay Rate of £26.14 per hour or Umbrella/Ltd Pay Rate of £33.38 per hour.
How to Apply: If you are a proactive and experienced Senior Trading Standards Officer looking for an exciting opportunity to make a difference, please submit your CV and cover letter to Lewis.Ashcroft@servicercare.org.uk. For inquiries, please contact Lewis on 01772 208962....Read more...
Targeted Tenancy Officer Islington, London Temporary Full TimeWe are seeking a dedicated and skilled Targeted Tenancy Officer to join a team based in Islington on a full-time temporary ongoing basis. The Targeted Tenancy Officer will play a pivotal role in delivering comprehensive and person-centred tenancy management services across the area. This role involves working as part of a multi-functional Housing team to provide services to all tenants. Please note this role requires a Basic DBS check. Requirements
Previous experience in a similar role within Tenancy Management
Ability to handle complex cases and emergency situations
Strong understanding of housing law, policies, and procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Basic DBS certificate required
Role Expectations
Provide a responsive and proactive tenancy management service, utilizing interventions to reduce risk and promote resilience among tenants
Assess, record, manage, and review risks, ensuring compliance with statutory obligations and duties
Proactively identify and engage with residents who may be at risk of poor outcomes, offering support accordingly through targeted visits and intervention
Make decisions on behalf of the service, using professional judgment and anticipating the impact on stakeholders, including decisions regarding legal action and risk management
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title – Leasehold Support Officer
Location – London E1
Contract – Temp til Jan '25.
Hours – 35
Role summary –
This company is seeking a highly motivated and organised individual to join their team as a Leasehold Support Officer. The successful candidate will be responsible for providing administrative support to senior staff and handling a range of internal and external enquiries in a polite and professional manner. The Leasehold Support Officer will also be expected to maintain file management systems, compile, and process information regarding revenue accounts, and produce statutory legal documentation.
Key Responsibilities
Provide administrative support to senior staff on a planned or ad-hoc basis.
Handle a range of internal and external enquiries in a polite and professional manner.
Set up and maintain file management systems, including archiving, storing and retrieving documents.
Compile and process information regarding revenue accounts
Produce statutory legal documentation, such as Section 125 Notices
Contribute towards achieving the Services performance targets.
Demonstrate use of systems and processes to other service members and aid with using them.
Monitor progress of work processes and create basic reports.
Carry out other reasonable ad hoc duties to support the Service, which are commensurate with the expectation of the post as directed by the line manager or the Head of Service
Requirements
Excellent organisational and time management skills
Strong attention to detail
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills
Proficient in the use of IT systems and processes
Experience in a similar administrative role
Knowledge of revenue accounts and statutory legal documentation
Ability to maintain confidentiality and comply with data protection regulations.
Demonstrate use of systems and processes to other service members and aid with using them.
Monitor progress of work processes and create basic reports.
Carry out other reasonable ad hoc duties to support the Service, which are commensurate with the expectation of the post as directed by the line manager or the Head of Service
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Position: Senior Trading Standards Officer
Service Area: Environment and Neighbourhood, Community Safety and Enforcement, Regulatory Services, Commercial Environmental Health and Trading Standards
Hackney Trading Standards Section is seeking a diligent and experienced Senior Trading Standards Officer to join our team. As a Senior Trading Standards Officer, you will play a vital role in enforcing legislation to protect consumers and businesses, ensuring a safe and fair trading environment within our community.
Role Purpose:
Undertake the enforcement of all legislation and duties delegated to the service by the Council, both civil and criminal, including Weights and Measures.
Protect consumers and businesses by ensuring compliance with trading standards legislation, handling service requests, providing business advice, and conducting inspections and investigations.
Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required.
Main Responsibilities:
Provide comprehensive advice, guidance, and information to service users and stakeholders on all aspects of the team’s service delivery.
Respond to complaints about consumer safety, counterfeit goods, product labeling, weights and measures, and under-age sales.
Undertake risk analysis and risk-based inspections of commercial premises, dealing appropriately with non-compliance.
Conduct test purchases, take samples, and carry out screen tests within established guidelines.
Manage personal caseload, including complex enforcement cases, effectively.
Act as a resource of experience and knowledge, demonstrating expert-level competencies in various project areas.
Prepare prosecution reports and attend court proceedings to deliver evidence if statutory action is taken for non-compliance.
Maintain contacts with partner enforcement agencies and contribute to joint initiatives across Council services and with other agencies.
Utilize IT systems for research and investigations, ensuring the security of resources.
Knowledge, Qualifications, Skills, and Experience:
Proven experience as a Trading Standards Officer, with competency in trading standards and consumer protection work.
Diploma in Trading Standards or equivalent qualifications to legally fulfill the role.
Experience managing and investigating casework with limited supervision.
Full working knowledge of relevant legislation, powers, and procedures.
Ability to analyze data, prepare reports, and recommend enforcement actions.
Political awareness and ability to work with elected representatives.
Excellent customer care skills and understanding of local government services.
Ability to work effectively in collaboration with multiple stakeholders.
Continuous Professional Development (CPD) and training in relevant areas.
Additional Information:
The salary for this position ranges from £21.67 to £27 per hour.
This role involves occasional unsocial hours working, including evenings and weekends, to meet service objectives.
The successful candidate will be responsible for managing a personal caseload, conducting risk-based inspections, and delivering enforcement actions as required.
If you have the required experience and skills to excel in this role, please submit your application including your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk ....Read more...
Job Title: Admin Business Support
Location: PR1 8RL
Contract Type: Temporary until December 2024
Salary: £14.66 Umbrella p/h
The role:
We are seeking a dynamic and motivated Admin Business Support Officer to join our Highways Department. You will become an integral part of our dedicated team, supporting the District Lead team and contributing to the efficient functioning of our department.
Key Responsibilities:
Provide general administrative support across two teams.
Assist the District Lead Team in managing casework.
Aid the Complaints Officer in addressing Complaints by following formal complaints processes.
Accurately record requests and information received via email and phone.
Conduct data processing tasks.
Set up new cases and project demands.
Support meetings by arranging dates, room bookings, preparing agendas, and taking notes.
Respond to and resolve inquiries generated by the Services.
Requirements:
Passionate about delivering exceptional customer service and experience.
Ideally possess experience in an administrative setting with proficient IT skills.
Excellent communication skills to effectively liaise with team members and stakeholders.
Flexibility and strong organisational abilities.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Tenancy Management and Resettlement Officer, Lewisham 35 Hours Per Week -hybrid working model, requiring the officer to be present in the office a minimum of 2 days a week Temp - 10 month contractWe are seeking a dedicated Tenancy Management and Resettlement Officer. This role is primarily based at Laurence House, SE6, with occasional travel outside the borough for property visits and other duties. The successful candidate will play a vital role in providing support to sustain tenancies in the private rented sector, ensuring safe and secure housing for our customers while meeting both local and corporate objectives. Key Responsibilities:
Work within the private sector to increase the supply of good quality accommodation for households in housing need.
Conduct property inspections to assess suitability for households in need.
Assess prospective customers' suitability for private rented accommodation, including reviewing housing history and financial situations.
Provide expert advice and guidance to prospective customers during viewings.
Ensure all procured accommodation meets required standards and regulations.
Act as a mediator between landlords and tenants to resolve issues and sustain tenancies.
Facilitate tenancy sign-ups and provide settlement support to customers.
Maintain up-to-date knowledge of local and national housing policies and legislation.
Maintain accurate records of properties, landlords, and relevant information.
Requirements
Excellent understanding of the private rented sector and housing contracts.
Knowledge of welfare reform and its implications on the private rented sector.
Understanding of housing and homelessness issues.
Familiarity with private sector housing law and health and safety regulations.
Knowledge of services provided by the Council for households in housing needs
Experience working with landlords, letting agents, and accommodation suppliers.
Previous work with homeless or housing-in-need populations.
Demonstrated ability to provide excellent customer care.
Prior experience in achieving performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Rotherham - Private Sector Housing - HHSRS Property InspectorLocation – S60 1AE£85ph – On going contract – 37 hours The Contractor will be allocated multiple inspection addresses and can work at any time from 8am to 10pm by appointment. Non appointment visits can only be attempted between 9am and 6pm.• Contractors will be required to act professionally; this includes the way they dress, which must be smart and not display any advertising or slogans. They must act with curtesy to clients and colleagues.• Contractors will be expected manage their own health and safety whilst on site and traveling whilst undertaking any part of this contract. They must also cooperate with the council in its Health and Safety arrangements which will include logging on and off with a designated contact whilst working on site.• Depending on the quality of the inspection documentation the Contractor will be allocated as many inspection addresses as they can deliver. However, it is expected that allocated inspections will be completed or returned as in- accessible within 3 weeks of allocation.• Contractors will invoice monthly, and payments will be authorised following a successful Quality Assessment of the documentation.• The inspecting officer will remain responsible for communicating with landlords / tenants over any disputed inspections in the first instance. The inspecting officer will remain responsible to attend any tribunal hearing in response to any Notice they produce. A reasonable additional fee will agree where an officer is required to attend a tribunal.To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
