Right to Buy Officer Southwark, London Temporary – 6 Month Contract Hybrid (2 days a week in Office), Full Time - 36 hours a weekAre you ready to play a crucial role in empowering residents to achieve homeownership? We are currently seeking a skilled and dedicated Right to Buy Officer to join a team in Southwark, London. This role requires a comprehensive understanding of Right to Buy legislation, financial assessments, and anti-money laundering regulations. You will be responsible for ensuring the integrity of the application process, drafting legal documentation, and managing communications with various stakeholders.As a Right to Buy Officer, you will be responsible for providing an efficient and responsive service to Southwark residents seeking guidance on Right to Buy claims. Your primary duties will include managing Right to Buy applications from initiation to completion, ensuring compliance with legislation, council policy, and procedures. You will collaborate with various council divisions to assess each case individually and determine the best resources available. Additionally, you will conduct financial and fraud assessments, draft legal documentation, and provide comprehensive support to applicants throughout the process.Key Requirements:
Demonstrate an intricate understanding of the Housing Act 1985 and case law developments to inform decision-making on Right to Buy applications.
Manage a caseload of Right to Buy applications, ensuring all tasks are completed within legislative requirements and council policies.
Liaise with internal departments, external agencies, and community organisations to facilitate the application process and ensure compliance.
Maintain accurate records, analyse data, and identify areas for service improvement and risk management.
Utilise technology effectively for case management and compile statistical information related to your work area.
Provide advice and support to applicants, internal colleagues, and external bodies through written correspondence, telephone, and in-person interactions.
Contribute to policy development within the Housing department and adhere to health and safety regulations at all times.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Targeted Tenancy Officer Islington, London Temporary Full TimeWe are seeking a dedicated and skilled Targeted Tenancy Officer to join a team based in Islington on a full-time temporary ongoing basis. The Targeted Tenancy Officer will play a pivotal role in delivering comprehensive and person-centred tenancy management services across the area. This role involves working as part of a multi-functional Housing team to provide services to all tenants. Please note this role requires a Basic DBS check. Requirements
Previous experience in a similar role within Tenancy Management
Ability to handle complex cases and emergency situations
Strong understanding of housing law, policies, and procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Basic DBS certificate required
Role Expectations
Provide a responsive and proactive tenancy management service, utilizing interventions to reduce risk and promote resilience among tenants
Assess, record, manage, and review risks, ensuring compliance with statutory obligations and duties
Proactively identify and engage with residents who may be at risk of poor outcomes, offering support accordingly through targeted visits and intervention
Make decisions on behalf of the service, using professional judgment and anticipating the impact on stakeholders, including decisions regarding legal action and risk management
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title – Leasehold Support Officer
Location – London E1
Contract – Temp til Jan '25.
Hours – 35
Role summary –
This company is seeking a highly motivated and organised individual to join their team as a Leasehold Support Officer. The successful candidate will be responsible for providing administrative support to senior staff and handling a range of internal and external enquiries in a polite and professional manner. The Leasehold Support Officer will also be expected to maintain file management systems, compile, and process information regarding revenue accounts, and produce statutory legal documentation.
Key Responsibilities
Provide administrative support to senior staff on a planned or ad-hoc basis.
Handle a range of internal and external enquiries in a polite and professional manner.
Set up and maintain file management systems, including archiving, storing and retrieving documents.
Compile and process information regarding revenue accounts
Produce statutory legal documentation, such as Section 125 Notices
Contribute towards achieving the Services performance targets.
Demonstrate use of systems and processes to other service members and aid with using them.
Monitor progress of work processes and create basic reports.
Carry out other reasonable ad hoc duties to support the Service, which are commensurate with the expectation of the post as directed by the line manager or the Head of Service
Requirements
Excellent organisational and time management skills
Strong attention to detail
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills
Proficient in the use of IT systems and processes
Experience in a similar administrative role
Knowledge of revenue accounts and statutory legal documentation
Ability to maintain confidentiality and comply with data protection regulations.
Demonstrate use of systems and processes to other service members and aid with using them.
Monitor progress of work processes and create basic reports.
Carry out other reasonable ad hoc duties to support the Service, which are commensurate with the expectation of the post as directed by the line manager or the Head of Service
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Position: Senior Trading Standards Officer
Service Area: Environment and Neighbourhood, Community Safety and Enforcement, Regulatory Services, Commercial Environmental Health and Trading Standards
Hackney Trading Standards Section is seeking a diligent and experienced Senior Trading Standards Officer to join our team. As a Senior Trading Standards Officer, you will play a vital role in enforcing legislation to protect consumers and businesses, ensuring a safe and fair trading environment within our community.
Role Purpose:
Undertake the enforcement of all legislation and duties delegated to the service by the Council, both civil and criminal, including Weights and Measures.
Protect consumers and businesses by ensuring compliance with trading standards legislation, handling service requests, providing business advice, and conducting inspections and investigations.
Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required.
Main Responsibilities:
Provide comprehensive advice, guidance, and information to service users and stakeholders on all aspects of the team’s service delivery.
Respond to complaints about consumer safety, counterfeit goods, product labeling, weights and measures, and under-age sales.
Undertake risk analysis and risk-based inspections of commercial premises, dealing appropriately with non-compliance.
Conduct test purchases, take samples, and carry out screen tests within established guidelines.
Manage personal caseload, including complex enforcement cases, effectively.
Act as a resource of experience and knowledge, demonstrating expert-level competencies in various project areas.
Prepare prosecution reports and attend court proceedings to deliver evidence if statutory action is taken for non-compliance.
Maintain contacts with partner enforcement agencies and contribute to joint initiatives across Council services and with other agencies.
Utilize IT systems for research and investigations, ensuring the security of resources.
Knowledge, Qualifications, Skills, and Experience:
Proven experience as a Trading Standards Officer, with competency in trading standards and consumer protection work.
Diploma in Trading Standards or equivalent qualifications to legally fulfill the role.
Experience managing and investigating casework with limited supervision.
Full working knowledge of relevant legislation, powers, and procedures.
Ability to analyze data, prepare reports, and recommend enforcement actions.
Political awareness and ability to work with elected representatives.
Excellent customer care skills and understanding of local government services.
Ability to work effectively in collaboration with multiple stakeholders.
Continuous Professional Development (CPD) and training in relevant areas.
Additional Information:
The salary for this position ranges from £21.67 to £27 per hour.
This role involves occasional unsocial hours working, including evenings and weekends, to meet service objectives.
The successful candidate will be responsible for managing a personal caseload, conducting risk-based inspections, and delivering enforcement actions as required.
If you have the required experience and skills to excel in this role, please submit your application including your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk ....Read more...
Brokerage Officer
Children's Services / Placements
Job Description
London Borough of Newham are currently seeking a highly motivated and customer-focused Brokerage Officer to join their team. As a Brokerage Officer, you will be responsible for assessing the placement and service needs of children and young people and matching them to available services. You will provide advice and guidance to team colleagues and ensure that suitable matches are made between the identified needs of a child and potential providers.
You will be responsible for quality assuring the provision of information to enable suitable matches to be made and ensuring that the needs of the children, young people and their families are met. You will also review and monitor contracted services for the children allocated in compliance with relevant regulation, policies and practice guidance.
You will offer effective social work challenge to front line workers to ensure that care planning practice informs the purchasing of placements. You will also offer commissioning advice at care/placement focused meetings and review and make recommendations for existing placements which have fallen below the regulatory standards set by Ofsted and/or where the local authority have received a notification of a significant event.
Key Responsibilities:
Assess children and young peoples placement and service needs and match these to available services
Deliver a customer-focused duty service along with team colleagues, including the provision of advice and guidance on matching needs to services
Quality assure the provision of information to enable suitable matches to be made between the identified needs of a child and potential providers
Deliver value for money (cost, quality and outcomes) in meeting the needs of the children, young people and their families
Review and monitor contracted services for the children allocated in compliance with relevant regulation, policies and practice guidance
Offer effective social work challenge to front line workers to ensure that care planning practice informs the purchasing of placements
Offer commissioning advice at care/placement focused meetings
Review and make recommendations for existing placements which have fallen below the regulatory standards set by Ofsted and/or where the local authority have received a notification of a significant event
Requirements
Experience of working in a brokerage or commissioning role within children's services
Excellent communication and interpersonal skills
Ability to work effectively in a team and independently
Strong analytical and problem-solving skills
Knowledge of relevant legislation, policies and practice guidance
Ability to manage a busy workload and meet tight deadlines
Application Process
If you are interested in this Brokerage Officer role, please submit your CV via email to Ashley.Brown@servicecare.org.uk or call the office on 01772 208 964.
I look forward to hearing from you :). ....Read more...
Job Title: Admin Business Support
Location: PR1 8RL
Contract Type: Temporary until December 2024
Salary: £14.66 Umbrella p/h
The role:
We are seeking a dynamic and motivated Admin Business Support Officer to join our Highways Department. You will become an integral part of our dedicated team, supporting the District Lead team and contributing to the efficient functioning of our department.
Key Responsibilities:
Provide general administrative support across two teams.
Assist the District Lead Team in managing casework.
Aid the Complaints Officer in addressing Complaints by following formal complaints processes.
Accurately record requests and information received via email and phone.
Conduct data processing tasks.
Set up new cases and project demands.
Support meetings by arranging dates, room bookings, preparing agendas, and taking notes.
Respond to and resolve inquiries generated by the Services.
Requirements:
Passionate about delivering exceptional customer service and experience.
Ideally possess experience in an administrative setting with proficient IT skills.
Excellent communication skills to effectively liaise with team members and stakeholders.
Flexibility and strong organisational abilities.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Tenancy Management and Resettlement Officer, Lewisham 35 Hours Per Week -hybrid working model, requiring the officer to be present in the office a minimum of 2 days a week Temp - 10 month contractWe are seeking a dedicated Tenancy Management and Resettlement Officer. This role is primarily based at Laurence House, SE6, with occasional travel outside the borough for property visits and other duties. The successful candidate will play a vital role in providing support to sustain tenancies in the private rented sector, ensuring safe and secure housing for our customers while meeting both local and corporate objectives. Key Responsibilities:
Work within the private sector to increase the supply of good quality accommodation for households in housing need.
Conduct property inspections to assess suitability for households in need.
Assess prospective customers' suitability for private rented accommodation, including reviewing housing history and financial situations.
Provide expert advice and guidance to prospective customers during viewings.
Ensure all procured accommodation meets required standards and regulations.
Act as a mediator between landlords and tenants to resolve issues and sustain tenancies.
Facilitate tenancy sign-ups and provide settlement support to customers.
Maintain up-to-date knowledge of local and national housing policies and legislation.
Maintain accurate records of properties, landlords, and relevant information.
Requirements
Excellent understanding of the private rented sector and housing contracts.
Knowledge of welfare reform and its implications on the private rented sector.
Understanding of housing and homelessness issues.
Familiarity with private sector housing law and health and safety regulations.
Knowledge of services provided by the Council for households in housing needs
Experience working with landlords, letting agents, and accommodation suppliers.
Previous work with homeless or housing-in-need populations.
Demonstrated ability to provide excellent customer care.
Prior experience in achieving performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Rotherham - Private Sector Housing - HHSRS Property InspectorLocation – S60 1AE£85ph – On going contract – 37 hours The Contractor will be allocated multiple inspection addresses and can work at any time from 8am to 10pm by appointment. Non appointment visits can only be attempted between 9am and 6pm.• Contractors will be required to act professionally; this includes the way they dress, which must be smart and not display any advertising or slogans. They must act with curtesy to clients and colleagues.• Contractors will be expected manage their own health and safety whilst on site and traveling whilst undertaking any part of this contract. They must also cooperate with the council in its Health and Safety arrangements which will include logging on and off with a designated contact whilst working on site.• Depending on the quality of the inspection documentation the Contractor will be allocated as many inspection addresses as they can deliver. However, it is expected that allocated inspections will be completed or returned as in- accessible within 3 weeks of allocation.• Contractors will invoice monthly, and payments will be authorised following a successful Quality Assessment of the documentation.• The inspecting officer will remain responsible for communicating with landlords / tenants over any disputed inspections in the first instance. The inspecting officer will remain responsible to attend any tribunal hearing in response to any Notice they produce. A reasonable additional fee will agree where an officer is required to attend a tribunal.To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Elective Home Education Officer - Children and Young People’s Service - NormantonAre you a passionate, dedicated Education Officer looking for your next role? 4Recruitment Services are recruiting an Elective Home Education Officer to join a team based in Normanton.Umbrella Rate: £19.03 per hour Duration: 3 months initiallyHours: Monday to Friday, 9am – 4.30pm, 37 hrs/week – HybridHome Education Officer role: Full JD Available
Work in conjunction with Education Welfare Officers in assisting with elective home educationManage a caseload of electively home educated pupils, ensuring every child receives a suitable educationMaintain Wakefield Education Welfare Service register for EHE pupilsAdopting a whole family approach, in order to reduce risk and improving outcomes for childrenLiaise with EHE parents/carers, receiving reports of work undertakenParticipate in assessmentsEstablish the reason for absences having an awareness and recognition of the needs of individual family’sLiaise with parents and carers through giving advice and guidance then referring to early help or social services where appropriate when there is a safeguarding concernDevelop and deliver, a coherent plan of proven and innovative interventions to families develop and implement attendance improvement projects alongside school staffMonitor data from schools and work with them on improving their performance indicators for attendancePromote school attendance via attendance strategies, assemblies, punctuality clinics, open evenings, parents’ evenings etc..Contribute to School Inclusion Reviews, attend Annual Reviews and meetings concerning children with special needs who are part of your case loadLead and attend multi-agency meetings to help support a better outcome for the family and inevitably improve the child/ young person’s school attendanceEnsure that all documentation including, written reports and information relating to individual cases of interventions is accurate, timely and entered onto appropriate management systems
Essential Requirements
UK Driving Licence, access to a vehicle, business insuranceA good standard of Educational and/or vocational qualifications to A level standard, including Maths and English at GCSE Grade A-C or equivalentExperience of working within an educational based settingSubstantial experience of working with ‘hard to reach’ individuals, parents, young people and children, with complex and challenging needsExperience in giving guidance, in relation to education welfare service provision to; schools, attendance staff, Headteacher, governors and other multi agency partnersExperience of understanding issues that impact children and families as they relate to irregular school attendance and overall well-beingExperience in using IT systems - full understanding and good working practice of data protection and safeguardingYou Must Have Right to Live & Work in the UKEnhanced Child DBS registered to the update service
We also offer an outstanding referral scheme for any Education Officer friends or colleagues.If you are an Education Officer and would like to express your interest, please contact us for this great opportunity by calling on 0208 514 9110 and speak to Sammy Davis Or email on, sammyd@4recruitmentservices.com Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.....Read more...
Family Involvement and Information Officer
Job Description
We are seeking an experienced officer to work within our families information service to lead on our SEND Local Offer. The successful candidate will lead on the development and implementation of the information, advice and guidance service to families and carers with children and young people who have a disability or complex health need. This will include ensuring that information is tailored to their individual needs and readily accessible in a range of formats. A key function of the role is ensuring that we meet our statutory duties as outlined in the SEND Code of Practice.
Responsibilities
• Lead on the development and implementation of a multi agency Information Strategy for disability services for families and young people that is accessible, relevant and accurate, joined-up and user focused.
• Provide professional advice, information and guidance, including signposting to other services where appropriate.
• Research and update information on relevant services offered in Barnsley, its neighbouring areas and national services.
• Input information into a database so parents and professionals have one point of contact for information. Lead on the local offer database, seeking feedback from users. Ensure that information is accurate and regularly updated.
• Produce news articles and lead on the production and distribution of a multi agency newsletter for families with disabled children - ensuring that young people and parents are intrinsically involved throughout the process.
• Plan, co-ordinate, deliver, evaluate and review outreach development and co-ordinate information/literature throughout the borough in centres accessed by families at the point of diagnosis and beyond.
Requirements
Significant experience of providing advice, guidance and support to families with disabled and complex health needs children A/I E
• Experience of developing strong and effective links with a range of organisations in the public, private and voluntary sector
Apply Now
If you would be interested in this position, please contact Emily @ Service Care Solutions on 01772 208964 or emily.bentley@servicecare.org.uk
If this role isn’t right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
....Read more...
Council Tax Collection Officer (Revenue and Benefits) Exeter Remote, Full Time, 37 hours a week Temporary – 3 Month ContractAre you passionate about helping customers navigate financial challenges while maximizing revenue for the organisation? We are currently seeking a Council Tax Collection Officer to join our team in Exeter. This role offers an opportunity to make a meaningful impact on our community through effective debt recovery and customer support.As a Council Tax Collection Officer, you will play a vital role in collecting council tax, addressing queries from customers in arrears, and initiating appropriate recovery actions. Your focus will be on protecting and maximizing the council's income while supporting customers in finding sustainable solutions to meet their debts.Main Duties & Responsibilities:
Monitor and control customer accounts in arrears, ensuring recovery actions comply with regulatory requirements.
Understand each customer's overall debt and negotiate suitable payment arrangements.
Provide advice and support to customers in financial hardship, exploring sustainable solutions and initiating income and expenditure analysis.
Proactively contact customers in the early stages of arrears to prevent debt escalation.
Collaborate with internal departments and external agencies to facilitate debt recovery and support services.
Undertake administrative tasks associated with the team, including record-keeping and case management.
Provide feedback and ideas for improving team performance and customer service delivery.
Person Specification:
Essential: IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial equivalent experience.
Adequate experience in a high-pressure income recovery and customer-focused environment.
Good knowledge of local authority policies, financial solutions, and legal processes related to debt collection.
Excellent communication and negotiation skills, with the ability to handle challenging situations.
Flexible, reliable team player with a positive attitude and emotional resilience.
Ability to work accurately under pressure and handle sensitive information with integrity.
Ability to apply a one view of debt principle within customer service delivery.
Flexibility to changing demands and off-site visiting roles, including attendance at Magistrates’ court.
Independent decision-making skills and a proactive approach to debt recovery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Adult Social Care Access Officer
London Borough of Newham are currently seeking an experienced Adult Social Care Access Officer to join their team. The company provides a comprehensive telephony and electronic front door, single point of contact for all adult social care. They are committed to delivering a seamless local front door service delivery into practice and the successful candidate will work as part of a wider team with the aim to resolve the adults social care enquiry as first point of contact with Adult Social Care.
Job Description
The Adult Social Care Access Officer will be responsible for taking ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically. This is a challenging but rewarding role where you will make a real difference to the customers. You will have exceptional listening and problem-solving skills in order to resolve queries received at first point of contact. You will deliver excellent customer care standards, maintain a high quality and professional service. No two days are the same, so you must enjoy working in a varied and busy environment whilst maintaining a high quality and professional service.
Requirements
Experience in a health or social care setting and have good time management skills and be able to work in a pressurised environment.
Excellent interpersonal and communication skills, be competent with basic IT skills. Be reliable and able to work under pressure.
A positive, calming and confident approach to our service users, carers and professional colleagues, and team working will also be required.
Ability to type and listen at the same time, while remaining calm.
Ability to quickly evaluate situations, identify risk, and initiate appropriate actions. You will also be required to organise tasks and workloads independently to meet timescales, demonstrate accountability and seek appropriate management oversight as required.
Ability to communicate effectively via the telephone, along with the ability to input information into our customers data system and have experience of updating and retrieving data from IT systems, including proficiency with Microsoft Office including databases.
Knowledge of the Care Act 2014; and principles relating to Prevention, Resilience and Enabling.
A positive, calming and confident approach when providing information and guidance to customers.
Experience working with Adult Social Care.
How to Apply
If you are interested in the position and hold the relevant experience required then please send your CV to Ashley.Brown@servicecare.org.uk or call 01772 208 964 to discuss further. ....Read more...
Job title – Compliance Officer
Location – Enfield, EN1
Contract – Temporary ongoing
Hours – Full Time 35 hours
Start Date: ASAP
We are currently recruiting for a property compliance officer. The Compliance Officer will be responsible for ensuring that all properties within the portfolios have all statutory certificates and licences. The successful candidate will liaise with contractors, tenants, and freeholders to arrange the testing and inspections required to ensure properties within the portfolios meet all statutory obligations and local property licensing conditions.
Duties would include:
Proactively maintain a spreadsheet database (or future asset management software which may be adopted) listing the testing and inspection requirements for each property and the expiry dates of the test certificates
Produce and proactively update a rolling 12-month work plan detailing the testing and inspections to be commissioned within the next 12-month period
Instruct contractors or staff to carry out the testing and/or inspections according to the work plan
Liaise with tenants, staff, long leaseholders, freeholders and contractors to arrange the access required for testing/inspections to be carried out within the required time periods
Monitor contractors and HGL/EL staff to ensure the required testing/inspections have been carried out and ensure that certificates and reports are stored in the relevant files and systems
Refer any technical issues highlighted in testing or inspection reports to HGL management and the relevant technical officer
Arrange for injunctions to be obtained and coordinate forced entries where tenants consistently refuse to provide access without good reason
Undertake any other administrative activities as required
Essential criteria and experience:
Proven experience in a property services environment or similar role
Knowledge of relevant legislation and regulations
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong attention to detail
Proactive and results-driven
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
YOS Officer - BirminghamAre you a passionate, dedicated YOS Officer looking for your next role? 4Recruitment Services are recruiting an experienced Case Manager to have responsibility for managing children on both Court and Out Of Court disposals.Umbrella Rate: £24.37 per hour Duration: 2 months initially Hours: Monday to Friday, 8.45am – 5.15pm, 36.5 hrs/week – Hybrid YOS Officer role: Full JD Available
Dealing with children in the Youth Justice systemEffectively manage and monitor young people going through the court process and referral order panelsHelping children with the consequences of their offending, for their victim(s), for themselves, their families and their communitiesEnsure that work with young offenders has at its’ core a ‘restorative’ approach that addresses the needs of victims of crime, through the provision of a rehabilitation programme to change young people’s behaviourParticipate in the provision and use of information in relation to identifying the needs of young people and families and in measuring effective outcomesContribute to the delivery of the Youth Justice Plan and performance measures withinDeliver a range of interventions which tackle the factors which place a child at risk of offendingContribute to the efficient and effective use of resources within the Youth Offending ServicePlan and implement diversion from court programmes where appropriateContribute to the remand and provision of Bail Support ServicesWork in co-operation with other agencies and partners and key stakeholders in the local communityAct as Case Managers for court orders where appropriateCompile and present Pre-Sentence Reports and other reportsBuild effective local strategies to reduce crime by children by working collaboratively with partner agenciesAttend meetings reviews and conferences where necessary
Essential Requirements
Relevant qualification/ degree in Youth/ Social WorkSignificant YOS experienceExperience of using Care Director and completing Asset +'sProven experience of case management within youth justice systemSubstantial experience of working with young people who are considered to be at riskExperience of assessment, planning and delivering intervention/programmesYou Must Have Right to Live & Work in the UKEnhanced Child and Adult DBS registered to the update service
We also offer an outstanding referral scheme for any YOS Officer friends or colleagues.If you are a YOS Officer and would like to express your interest, please contact us for this great opportunity by calling on 0208 514 9110 and speak to Sammy Davis Or email on, sammyd@4recruitmentservices.com Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.....Read more...
.
Job Title: Customer Hub Officer – Revenue and Benefits
Location: Remote
Working hours: 15 hours per week
Assignment Duration: May – December
This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join their team on a remote basis.
Key Responsibilities:
Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
Handle benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
Requirements:
Prior experience in housing benefit processing and claim verification is required.
Proficiency in RB Live system and Northgate NEC system is required.
Strong attention to detail and ability to work with precision under strict deadlines.
Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Ability to work independently with minimal supervision.
Excellent communication skills and ability to collaborate effectively with team members.
If you are interested in the position of a Customer Hub Officer and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Job title – Business Support Officer
Location – Romford, RM1
Contract – Temporary ongoing
Hours – Full Time 36
Start Date: ASAP
We are looking for a highly motivated and organised Business Support Officer. The successful candidate will play a critical role in expediting data migration from multiple systems onto a single system, Liquid Logic. The role requires excellent knowledge of Liquid Logic, experience in data migration, attention to detail, and the ability to work independently. The company will provide training and induction to the task.
Duties would include:
Provide administrative support to the company's operations
Migrate data from multiple systems onto a single system, Liquid Logic
Demonstrate excellent knowledge of Liquid Logic
Ensure data accuracy and completeness
Work independently and take initiative
Follow established procedures and guidelines
Communicate effectively with team members and stakeholders
Provide regular progress updates to management
Essential criteria and experience:
Proven experience as a Business Support Officer or similar role
Excellent knowledge of Liquid Logic
Experience in data migration
Attention to detail
Ability to work independently and take initiative
Strong communication and interpersonal skills
Ability to follow established procedures and guidelines
Strong problem-solving skills
Ability to work under pressure and meet tight deadlines
Flexibility and adaptability to changing priorities and tasks
Training and induction will be provided by the company
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
School Information Officer – OxfordSalary: £16.63 to £18.06 an HourFull-Time (37 hours)Contract: Six Months – Possibly beyondWe are looking to appoint a School Information Officer (Migrants) who will lead on processes, curriculum, enrichment, and social integration, to support schools and other providers in their education of newly-arrived migrant children, from Early Years to Sixth Form/16-19 College.To ensure all relevant elements of the OCC Migrant Education Framework are supported and delivered across Oxfordshire.To support schools, migrant families and their children in learners’ education readiness at all levels and preparedness for post-18 higher education, employment and training, including apprenticeships.To support schools, migrant families and their children in ensuring a full understanding of education provision across all stages, as well as learner financial support e.g. student loans.To develop training for and presentations to migrant families in promoting their understanding of the UK education system, its culture and expectations.To provide copy for the website so that migrant families and their children have a full understanding of the UK education system, with signposting to appropriate providers and support organisations.We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com....Read more...
Neighbourhood Housing Officer
Location: Lambeth, LondonType: Temporary - 6 month contractHours: Full time, 35 hours a weekStart Date: 13/05/2024
Are you passionate about fostering vibrant and sustainable communities? Do you thrive on providing excellent customer service and support to tenants and leaseholders? If so, we have an exciting opportunity for you!
About the Role:
As a Neighbourhood Housing Officer, you will play a crucial role in delivering an integrated housing service to tenants and leasehold customers. Working closely with other teams, councillors, and Tenants & Residents Associations, you will contribute to the creation of sustainable tenancies within sustainable communities.
Key Responsibilities:
Provide proactive and customer-focused housing management services across a designated area.
Ensure the organisation fulfills its legal and contractual obligations to tenants and leaseholders.
Act as a regular and visible presence on estates, ensuring safety and maintenance standards are met.
Provide advice, information, and reports on any housing management matter.
Support the Neighbourhood Housing Team in delivering the Vulnerable Residents Offer.
Requirements:
Experience in housing management or a related field.
Strong customer service skills and a proactive approach to problem-solving.
Excellent communication and interpersonal skills.
Ability to work collaboratively with diverse teams and stakeholders.
Knowledge of relevant housing legislation and policies is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
ASB Officer Sittingbourne, Kent Temporary Full Time – Hybrid/Remote We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months. The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework. This role offers remote working with 1-2 days a week in office or conducting visits where necessary. Requirements The ideal candidate will have the following skills and experience:
Previous experience in a role involving ASB Management, with high level cases of ASB
Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
Ability to take responsibility for own safety and create a safe working environment
Empathetic and respectful towards residents/customers, value diversity
Able to understand and gather relevant information to process legal action and ensure a successful conclusion.
Experience of presenting cases at Court to support the ASB process.
Experience of achieving positive results in dealing with ASB and tenancy services.
Experience working with CRM and/or React are desirable
Role Expectations
Effectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence cases
The role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas
Provide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is required
Actively participate with external agencies to identify where preventative intervention is required, ensuring a prompt and joined up approach in tackling anti-social behaviour and tenancy enforcement
Where legal action is required, progress cases in accordance with legislation. This includes making decisions on the appropriate level of action to be taken, such as possession proceedings and injunctions, gathering evidence, preparing cases for Court, obtaining witness statements, attending Court and supporting witnesses
Take and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Collections Officer Lambeth, London Full Time – Hybrid/Remote Temporary We are currently searching for a prospective Collections Officer to join a team based in Lambeth, on a full time basis on temporary ongoing basis. The Collections Officer will play a crucial role in ensuring the collection of service charges, managing a diverse portfolio of accounts, and will be responsible for the collection of both current and former housing related debt. This role offers hybrid/remote working with 1 day a week based in office and 4 days working from home. Requirements
Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
Knowledge of IT processes, including Word and Excel
Familiarity with the law concerning service charges and the statutory legal basis of landlord and tenant relationships
Understanding of service charge account administration principles
Ability to work towards and meet financial targets set by management
Excellent communication and interpersonal skills
Experience working in arrears reduction and monitoring
Approachable and friendly nature
Role Expectations
Manage a large portfolio of service charge accounts, ensuring payments are kept up to date
Issue letters and statements to account holders as necessary
Authorize and monitor payment plans, ensuring compliance
Liaise with other teams to resolve customers' service charge queries efficiently
Recommend legal action in cases of non-payment
Responsible for the collection of housing related debt (current and former)
Work alongside key partners, internal and external
Manage a complex caseload and initiate legal action for debt recovery
Work as part of a team to achieve targets and maximise the company’s income
Flexible working hours, including evenings and one weekend per month
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Options Officer Temporary – 5 month contract (possibility to extend) Tiverton, Devon Full Time, 37 hours Per Week (flexible working hours, hybrid available)My client is looking for a Housing Options Officer to provide professional housing advice, manage housing waiting lists, and offer support to those facing homelessness. The team plays a vital role in ensuring access to affordable housing, adhering to the Housing Act and Homelessness legislation. Flexibility is key as you may be required to perform tasks not explicitly outlined in the job description, ensuring effective service delivery. Please note, an enhanced DBS is required for this role.Key Responsibilities: As a Housing Options Officer, you will:
Provide expert housing advice and support to individuals in need, ensuring a high level of service delivery.
Collaborate with colleagues and the Housing Options Manager to contribute to service development and improvement.
Maintain Devon Home Choice policy and procedures within a defined area of Mid Devon.
Conduct home visits and attend other venues to provide housing advice and assistance to the public.
Stay updated on legislation and case law related to housing duties.
Interview and assist individuals who are homeless or at risk of homelessness, guiding them on their housing options.
Make formal decisions on homeless applications and Devon Home Choice applicants.
Allocate temporary accommodation in accordance with legislation.
Maintain relationships with housing associations and other providers of affordable housing.
Support the Housing Options Manager in project work and research initiatives.
Requirements:
Strong commitment to customer service and professionalism.
Excellent communication and interpersonal skills.
Knowledge of housing legislation and case law.
Ability to make informed decisions and manage complex situations.
Willingness to undertake relevant training and development opportunities.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Senior Environmental Enforcement Officer - Hounslow - Full-Time; 40 hours per week - £29,120 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisory experience?
If you answered yes to the above then keep reading!
We have an opening for a Senior Environmental Enforcement Officer, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as a Senior Environmental Enforcement Officer.
What will you do?:
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences.
- Responding to complaints regarding local environmental quality and anti-social behaviour.
- You will make sure the correct number of Environmental Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade information to all members of staff and maintain good communications throughout the contract.
- Ensure overall client approval and attend training courses where required.
- Work with both the Waste Management Manager and Environmental Health Manager
What will you bring?
- At least one years experience of working in a supervisory post serving clients.
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £29,120 per annum. Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the growth prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Benefits and Housing Needs Officer Hackney, London Temporary Full Time Hybrid/RemoteWe are seeking a dedicated and skilled Benefits and Housing Needs Officer to join our team in Hackney on a full-time temporary ongoing basis. The postholder will be a part of a team working on the Housing Benefits Accuracy Initiative, and will be processing all types of Housing Benefit and Council Tax Reduction claims. This role offers hybrid/ remote working.Requirements
Previous experience working in a similar role, as a Housing Needs Officer, Housing Benefits Assessor, or similar
Previous experience of processing all types of Housing Benefit/ Council Tax Reduction claims
Previous experience using Capita Academy Benefits system
Knowledge of housing legislation, policies, and procedure
Understanding of legislature surrounding Housing Benefit
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Process accurate and timely payment of Housing Benefits and Council Tax Reduction to all those in the borough that are entitled to financial support to pay their rent and Council Tax in line with legislation
Prevent homelessness by providing housing advice to members of the public
Assessment of homelessness applications and reviews ensuring temporary accommodation is provided where appropriate
Liaise with external partners, including local authorities, housing associations, support agencies, and benefits providers
Provide Housing Advice: Offer accurate and up-to-date advice on housing options and to all, including the public, tenants, licensees, and landlords
Represent the company in Court where necessary
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Mobile Civil Enforcement Officer - Lambeth - Full-Time; 42.5 hours per week - £13.15 per hour | £29,061.50 per annum, PLUS daily mobile allowance.
Looking for moped riders
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence?
Civil Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer. So, could this role be for you?
What can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
What will you bring?
- Excellent customer service skills
- CBT licence
- Good spoken and written English
Full time working hours. 42.5 hours per week. 5 days out of seven. 8.5 hour shifts. Mon-Sun. As per rota.
We believe that working for Apcoa is great. We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.....Read more...
