An opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets.
The organisation designs and manufactures advanced embedded computing platforms, rugged electronic hardware, signal processing solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations.
This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying out hands-on diagnosis, testing and repair of advanced electronic products.
Working closely with customers and cross-functional engineering, manufacturing and quality teams, you will play a key role in improving repair turnaround, reducing unnecessary RMAs and ensuring an outstanding customer experience.
This role would suit an Electronics Technician, Repair Engineer, Test Technician, Technical Support Engineer or Customer Support Engineer who enjoys combining technical troubleshooting with customer interaction and project coordination within a high-technology engineering environment.
Main Responsibilities of the Technical Customer Support & Repairs Technician (Reading):
Provide first and second-line technical support to customers via telephone, email and remote support tools
Diagnose hardware and system-level issues relating to embedded computing, RF and electronic systems
Guide customers through product configuration, operation and troubleshooting activities
Manage the complete RMA process from initial enquiry through to product return and customer communication
Carry out hands-on fault finding, testing and repair of electronic assemblies and systems
Perform functional testing, acceptance testing and quality verification using industry-standard electronic test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers
Work from schematics, engineering drawings, manufacturing documentation and test procedures
Maintain accurate repair records, service reports and customer documentation
Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions
Support root cause investigations and continuous improvement initiatives across repair and service activities
Develop and improve repair procedures, diagnostic processes and technical documentation
Provide customers with regular updates throughout technical investigations and repair activities
Occasionally support customer visits, field service activities and technical demonstrations where required
Requirements of the Technical Customer Support & Repairs Technician (Reading):
Previous experience within Electronics Repair, Test Engineering, Technical Support, Product Support, Field Service, Customer Support Engineering or a similar technical role
Strong understanding of analogue and digital electronic systems and component-level diagnostics
Experience fault finding and repairing electronic assemblies or embedded hardware
Ability to read electrical schematics, wiring diagrams and technical documentation
Hands-on experience using electronic test equipment including oscilloscopes, multimeters and signal generators
Excellent customer service, communication and stakeholder management skills
Experience managing multiple customer enquiries and technical issues simultaneously
Strong organisational skills with the ability to coordinate repairs, engineering support and customer expectations
High attention to detail with a structured approach to documentation and record keeping
Ability to work collaboratively across engineering, manufacturing, operations and quality teams
Experience within one or more of the following technologies would be advantageous:
Embedded computing systems
RF and microwave technologies
Ruggedised electronic systems
PCB and PCBA assemblies
Single Board Computers (SBCs)
Avionics electronics
Defence electronics
High-performance computing platforms
Desirable:
Technical qualification in Electronics Engineering, Electrical Engineering or a related discipline
Experience supporting aerospace, defence, communications or industrial electronic products
Experience managing structured RMA processes and product returns
IPC soldering certification (IPC-A-610, J-STD-001 or equivalent)
Experience using ERP, CRM or service management platforms such as Oracle, Salesforce or JIRA
Knowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologies
Experience working within regulated engineering environments including defence or aerospace
Working Pattern & Benefits:
Office-based role in Reading, Berkshire
Opportunity to support cutting-edge embedded computing and RF technologies used in mission-critical applications
Customer-facing position with significant interaction across engineering, manufacturing and international support teams
Opportunity to influence and improve European repair capability and customer support processes
Private healthcare
Annual bonus scheme
Pension scheme with employer contribution
Life assurance and income protection
Employee Assistance Programme
Employee share purchase scheme
25 days annual leave plus additional Christmas shutdown
Long-term career development within an internationally recognised engineering organisation
To apply for this Technical Customer Support & Repairs Technician role, please send your CV to Kishan Chandarana: kchandarana@redlinegroup.Com....Read more...
THE ROLE
We are currently seeking a SENIOR STRUCTURAL ENGINEER to join our client based in Stockton-on-Tees.
This is an excellent opportunity to join a growing firm of consulting engineers who offer the right candidates interesting projects to work on and good prospects for promotion.
You will be able to work on an interesting range of projects which will include buildings for schools, offices, residential, industrial, hospitals, waste handling and recycling plants and some decarbonisation projects.
You will be responsible for doing structural engineering design and ensuring compliance with industry standards and current UK regulations.
You will oversee the production of technical drawings, calculations and specifications and you will collaborate with multi-discipline teams to develop integrated design solutions.
You will also need experience to help mentor less experienced engineers.
You must be able to build good client relationships.
THE CLIENT
Our client is a successful, growing firm of consulting engineers with a number of UK offices.
THE CANDIDATE
You will need to have experience of the following:-
You must have a BSc in Civil Engineering or Structural Engineering and ideally have an MSc in Civil or Structural Engineering would be useful although not essential.
You should have around five years experience with a firm of civil / structural consulting engineers if you are Chartered or if you are still working towards becoming chartered then you will need around eight years or more experience.
You are likely to either be working towards becoming chartered or have already achieved chartered status e.g. CEng, MICE, MIStructE etc.
You will need good broad based structural engineering design experiene to be able to do design and assessment of concrete, masonry, steel and also timber structures.
You should have used structural engineering software e.g. Tekla Structural Designer or similar.
Good experience in the use of Excel and TEDDS and experience of detailing packages e.g. AutoCAD & Revit.
You also need to have experience of doing structural condition surveys and report writing.
You must have worked in the UK for another firm of consulting engineers and have excellent knowledge and experience of using UK codes and regulations.
A full UK driving licence is required along with your own vehicle to enable you to attend meetings and get to sites, some of which may be fairly remote.
Salary is negotiable and there is an excellent package of company benefits.
Please email a full c.v. or give me, Toby Melling a call for an informal and confidential discussion on 020 7613 5555 or 020 8368 0025 or mobile 07740 067025.....Read more...
THE ROLE
We are currently seeking a SENIOR CIVIL & DRAINAGE ENGINEER to join our client based in Hull.
This is an excellent opportunity to join a growing firm of consulting engineers who offer the right candidates interesting projects to work on and good prospects for promotion.
You will design, develop and deliver solutions in civil engineering, drainage, Sustainable Urban Drainage Systems, external works and also for paving making sure that your work ensures compliance with the relevant industry regulations and current environmental standards.
Projects are varied and will include work for schools and colleges, offices, residential, industrial, petrochemical and energy.
THE CLIENT
Our client is a successful, growing firm of consulting engineers with a number of UK offices.
THE CANDIDATE
You will need to have experience of the following:-
You must have a BSc in Civil Engineering or Structural Engineering and ideally have an MSc in Civil or Structural Engineering would be useful although not essential.
You should have around five years experience or more with a firm of civil / structural consulting engineers iff you are Chartered or if you are still working towards becoming chartered then you will need around eight years or more experience.
You are likely to either be working towards becoming chartered or have already achieved chartered status e.g. CEng, MICE, MIStructE etc.
You should have experience in designing and detailing of drainage systems and external works.
Experience required of preparing and submitting S104, S38 and S278 packages.
Experiene of producing technical documentation to include Flood Risk Assessments and for Drainage Impact Assessments.
You need experience of doing on-site assessments as required.
Experience of report writing to support planning applications and project delivery.
You should have used Autodesk AutoCAD Civil 3D and Autodesk InfoDrainage.
You should be able to manage project fees and costs and sort out resource demands.
You must have worked in the UK for another firm of consulting engineers and have excellent knowledge and experience of using UK codes and regulations.
A full UK driving licence is required along with your own vehicle to enable you to attend meetings and get to sites, some of which may be fairly remote.
Salary is negotiable and there is an excellent package of company benefits.
Please email a full c.v. or give me, Toby Melling a call for an informal and confidential discussion on 020 7613 5555 or 020 8368 0025 or mobile 07740 067025.....Read more...
Our client is a leading manufacturer of premium desserts, supplying major retailers and food service customers across the UK. They are committed to quality, innovation, and delivering exceptional products to the market.
Job Role & Key Responsibilities:
We are looking for a mechanically biased Maintenance Engineer to join a busy manufacturing environment on a permanent afternoon shift. This hands-on role is responsible for maintaining, repairing and improving production machinery, while also supporting the upkeep of the wider site, including buildings, grounds and workshop facilities. Reporting to the Maintenance Manager, you'll play a key role in ensuring equipment reliability and smooth production operations.
Key Responsibilities:
Diagnose and repair mechanical faults on factory and production machinery
Carry out planned and reactive mechanical maintenance
Maintain and clean production equipment to ensure optimal performance
Support the maintenance of buildings, grounds and general site infrastructure
Assist with machinery repairs, strip-downs and rebuilds where required
Maintain a clean, safe and organised maintenance workshop
Complete maintenance records accurately
Work collaboratively with the Maintenance Manager and wider team
Undertake training as required and support other maintenance activities across the site
The Ideal Candidate will have:
A relevant engineering qualification
At least 5 years' hands-on maintenance or engineering experience
Strong mechanical maintenance and fault-finding skills
Experience working on production or factory machinery
Good record-keeping skills
The ability to work independently and as part of a team
A practical, proactive approach and willingness to support all areas of site maintenance
Desirable Skills:
Experience within manufacturing, factory, FMCG, food production or industrial environments
Knowledge of planned and reactive maintenance
Basic electrical awareness
Experience working with conveyors, motors, gearboxes, pumps, bearings, belts, chains, hydraulics and pneumatics
General fabrication or fitting experience
Flexible, hands-on attitude with a willingness to support wider site maintenance
Benefits Include:
Competitive salary
Monday to Friday afternoon shift (13:00 – 21:00)
Stable, long-term engineering opportunity
Ongoing training and development where required
Opportunity to work across a varied range of mechanical maintenance and site improvement tasks
Supportive team environment with progression opportunities
If you are interested in this exciting opportunity, please get in touch with us or apply below.....Read more...
Our client is a leading UK poultry manufacturer specialising in premium and speciality poultry products. With a long-established heritage and a strong focus on quality, innovation, and sustainability, they supply major retailers and food service customers across the UK.
Job Role & Key Responsibilities:
We are recruiting for a Multi-Skilled Maintenance Engineer (Mechanical Bias) to join a busy manufacturing site operating on a fixed 4-on, 4-off shift pattern. You'll be responsible for ensuring production equipment operates safely and efficiently through planned preventative maintenance, rapid breakdown response, and continuous improvement initiatives.
Key Responsibilities:
Carry out planned preventative and reactive maintenance across production machinery and site services.
Diagnose and repair mechanical faults to minimise downtime.
Complete welding and fabrication work as required.
Perform first-line fault finding on electrical issues where appropriate.
Maintain accurate maintenance records using a CMMS.
Complete maintenance documentation, handover reports and work orders.
Identify opportunities to improve plant reliability, efficiency and reduce costs.
Ensure all work is completed in line with Health & Safety, Food Safety and quality standards.
Maintain high housekeeping standards within engineering workshops and production areas.
Work collaboratively with production and engineering teams to maximise equipment performance.
The Ideal Candidate will have:
Experience in a mechanical maintenance engineering role within manufacturing, FMCG, food production or a similar industrial environment.
Strong fault-finding and repair skills on production machinery.
Welding and fabrication experience.
Experience carrying out planned and reactive maintenance.
A proactive approach to problem solving and continuous improvement.
Good communication skills and the ability to work effectively within a team.
Commitment to maintaining high safety and quality standards.
Desirable Skills:
Engineering apprenticeship or NVQ Level 3 (or equivalent).
Knowledge of hydraulics, pneumatics, conveyor systems or packaging machinery.
Basic electrical fault-finding experience.
Experience using a CMMS.
Previous experience within food manufacturing or other high-volume production environments.
Benefits Include:
Competitive salary.
Fixed 4-on, 4-off shift pattern.
Overtime opportunities.
Long-term career stability within a well-established manufacturing business.
Ongoing training and opportunities for professional development.
Supportive engineering team and collaborative working environment.
If you are interested in this exciting opportunity, please get in touch with us or apply below.....Read more...
AG Instruments are pioneers in using infra red and other technologies to analyse gases for high precision quality control in medical gas and high voltage power applications. Our analysers are exported globally. The designs are complex and require good attention to detail. We are in a constant state of development, modifying our designs to suit market forces and improving our methods for better performance and efficiency. Core Knowledge, during your apprenticeship you will understand:
How to follow our internal procedures for manufacture, assembly and calibration of our products.
Use our company intranet to find information required to perform these tasks.
Electronics PCB level assembly including soldering. Small scale precision mechanical component assembly.
Quality control, checking assemblies are ready for the next manufacturing stage.
Calibration using our automatic calibration apparatus with compressed gases.
Reviewing test data, interpreting results, fault finding.
Complete test documentation including calibration certificates.
Final assembly, inspection and packing.
Skills Required:
Enthusiastic learner keen to gain the skills required for this job.
Good attention to detail and focus on work.
Work safely complying with Health and Safety standards and responsible for their own and colleagues’ safety. This includes working responsibly with compressed gases.
Good knowledge of or willingness to learn computer skills including Microsoft Excel, Word, file structure and internet and intranet.
Follow existing procedures accurately, ask where clarification is needed and suggest improvements. Select and use appropriate tools, equipment and materials to carry out the engineering operation.
Work efficiently and effectively at all times maintaining workplace organisation and minimising waste.
Good communication skills, ability to consult and advise colleagues, work both individually and as a team.
Good time keeping skills, reliable trustworthy individual.
Ability to lift heavy items up to 20kg.
Training:Extensive health and safety training If engineering maintenance technician: (L3) 1 day per week – BTEC studies 1 day a week - workshop skills studies.Training Outcome:Potential for future Full Time employment after apprenticeship, Calibration Engineer and growth from there.Employer Description:AG Instruments is a small well-established engineering and
manufacturing company at the forefront of gas testing and
analysis. Its devices and technology is being used globally in
some of the world's leading hospitals and healthcare services,
both domestically and internationally. AGI is an environment
suitable for an intellectually curious, ambitious individual as it
provides the opportunity to grow in responsibility quickly, and be
an integral part of a team that has reshaped gas analysis in the
medical and industrial fields.Working Hours :Monday - Friday, apart from days the apprentice is off-site for College training. 9.00am - 5.00pm.Skills: Communication skills,IT skills,Analytical skills,Physical fitness,Organisation skills,Team working,Problem solving skills,Logical,Attention to detail....Read more...
AG Instruments are pioneers in using infra red and other technologies to analyse gases for high precision quality control in medical gas and high voltage power applications. Our analysers are exported globally. The designs are complex and require good attention to detail. We are in a constant state of development, modifying our designs to suit market forces and improving our methods for better performance and efficiency. Core Knowledge, during your apprenticeship you will understand:
How to follow our internal procedures for manufacture, assembly and calibration of our products
Use our company intranet to find information required to perform these tasks
Electronics PCB level assembly including soldering
Small scale precision mechanical component assembly
Quality control, checking assemblies are ready for the next manufacturing stage
Calibration using our automatic calibration apparatus with compressed gases
Reviewing test data, interpreting results, fault finding
Complete test documentation including calibration certificates
Final assembly, inspection and packing
Skills Required:
Enthusiastic learner keen to gain the skills required for this job
Good attention to detail and focus on work
Work safely complying with health and safety standards and responsible for their own and colleagues’ safety. This includes working responsibly with compressed gases
Good knowledge of or willingness to learn computer skills including Microsoft Excel, Word, file structure and internet and intranet
Follow existing procedures accurately, ask where clarification is needed and suggest improvements
Select and use appropriate tools, equipment and materials to carry out the engineering operation
Work efficiently and effectively at all times maintaining workplace organisation and minimising waste
Good communication skills, ability to consult and advise colleagues, work both individually and as a team
Good time keeping skills, reliable trustworthy individual
Ability to lift heavy items up to 20 kg
Training:
Extensive health and safety training
Engineering manufacturing technician (L4/L6): 1 day per week HNC studies
Training Outcome:Potential for future full-time employment after the Calibration Engineer apprenticeship, and growth from there.Employer Description:AG Instruments is a small well-established engineering and
manufacturing company at the forefront of gas testing and
analysis. Its devices and technology is being used globally in
some of the world's leading hospitals and healthcare services,
both domestically and internationally. AGI is an environment
suitable for an intellectually curious, ambitious individual as it
provides the opportunity to grow in responsibility quickly, and be
an integral part of a team that has reshaped gas analysis in the
medical and industrial fields.Working Hours :Monday-Friday apart from days the apprentice is at off-site for college training. 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Physical fitness....Read more...
Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices.
Working with other teams within Information Services to provide an overall quality of service, suggesting where the service desk can add value to processes and procedures.
Developing expertise in certain services / products to act as a specialist in the area, providing elevated support and guidance to both colleagues and users.
Working across a range of projects and activities to deliver improved facilities and services to the university. Improve efficiency and reduce demand by producing artifacts such as self-service guidance, knowledge articles and data-driven reporting.
Accountabilities and responsibilities:
Plan and manage own workload using the IT Service Management tool and guidance from peers / management, ensuring all reasonable efforts are made to work within agreed operational and service level agreements, escalating where necessary and providing regular, meaningful updates to users
Gather information on user service requests and incidents, seeking clarity from either the requestor, affected users or subject matter experts, accurately recording key points, actions, and where appropriate, including supporting evidence log files / screenshots.
Provide first line technical support to staff and students through face to face, telephone and service desk support routes. Where the issues are more complex, escalate to other members of the Digital Services department.
Deploy PC’s to computer labs including unboxing, cabling, setup, asset management, software installation and documentation.
Perform regular inspections of open access PC spaces both to address issues identified via remote reporting and to identify any new or unreported problems.
Deliver software updates to PC’s installed across the Uxbridge campus including device ‘rebuilds’ for both desktops and laptops.
Conduct audits of university-provided equipment in a variety of spaces including open access computer labs, the library, office spaces and technical areas.
Create documentation for common support activities either as internal knowledge base articles or as customer guides.
Provide support and training to staff and students across the organisation in relation to IT products and services with full support and guidance from the Digital Customer Services team.
Ensure compliance with relevant policies such as Identity and Access Management and Brunel Acceptable Use by all users and by self when undertaking support activities
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Training Outcome:Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Brunel University of London is a public research university located in the Uxbridge area of London, England. It is named after Isambard Kingdom Brunel, a Victorian engineer and pioneer of the Industrial Revolution.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Passion for IT,Troubleshooting....Read more...
JOB DESCRIPTION
Title: Sales Representative
Location: New York, NY
Compensation: $80,000 - $200,000 USD/yr. We offer a flexible compensation structure that may be structured as fully commissioned or base salary initially, transitioning to a commission-based plan after approximately 24 months.
Summary:
Carboline is looking to fill an open Territory Sales Representative within their Northeast Territory and are seeking candidates located near large cities inthe New York Metro Area. This position will be responsible for both selling and generating new business with already established customers while also developing new prospects to grow volume, revenue and increase the profitability of this territory. We are seeking individuals with a hunter's mentality and prior experience working in the paint and coatings industry. This position will report into the Northeast Region Director of Sales.
Minimum Requirements:
Bachelor's in Business or a Technical degree or equivalent experience
4+ years sales and or business development experience in the fireproofing or protective coatings industry
Preferred Requirements:
Previous industrial sales experience and NACE certifications are a plus.
Physical Requirements:
This position requires minimal physical activity. May require lifting up to 50lbs on occasion.
May require computer usage for an extended period of time - up to 8 hours in a day.
Occasional exposure to various chemicals.
May require travel by car up to 60%, including nighttime.
Essential Functions
Responsible for calling on new and existing customers to build sales volume, to remain abreast of customer requirements and to assess market trends.
Calls on customers and prospective customers to inform them of products, new releases, services available, supply, etc. Provides technical assistance when necessary.
Responsible for securing and renewing orders; works with customer services and sales management to provide servicing levels required by the customer.
Builds and maintains a sales program within the territory based on strategic planning including prospecting, new business development, levels of available business and level of repeat business.
Works effectively with all company personnel and resources to provide full customer service and assure continuing customer satisfaction.
Applies good judgment and prompt follow through on customer complaints, returns, claims or other problems on products / services provided.
Gathers and reports significant developments within accounts, prospects competitors and the general market for use by company management in research, analysis and planning purposes.
Provides annual sales detailing target markets and accounts.
May act as a Field Technical Service Engineer as requested.
Champion the company's safety and quality programs.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best." Apply for this ad Online!....Read more...
