Duties:
Add users and remove leavers from Sun and Infor Q&A systems.
Provide general systems support for the London office, including troubleshooting Excel, Infor Q&A, and journal upload issues.
Assist in maintaining and fixing macros to automate repetitive tasks and improve system performance.
Add new items to the Langham Hall custom Ribbon to streamline workflows.
Assist with the mail merge process, particularly with clients, for various functions such as drawdowns, distributions, and equalisation trackers.
Support Systems projects, handling ad-hoc tasks and responding to additional requirements.
Provide first-line support for the wider Sun system across all jurisdictions, resolving data-related and system issues.
Perform Business Unit administration for Sun Teams, ensuring accurate data management.
Maintain and enhance templates within Excel and the Langham Hall Ribbon, focusing on data efficiency.
Update and manage the Systems helpdesk.
Training:Data Technician Level 3 Apprenticeship. If you need to unlock and better communicate the data and technology you have at your disposal, this apprenticeship will help your employees become more data literate to understand insights, create transformation, and give you the competitive edge.
With sharp analysis at its heart, a Kaplan Data Literacy apprenticeship is anything but standard. As well as developing technical skills using a range of core technologies and platforms, we support our learners to weave together the ability to source, analyse, work with data, and generate insights that underpin business decisions.
Our Data Literacy apprenticeship programme integrates five modules of technical training with work-based projects.
This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training. The modules include Microsoft Office Specialist: Training Outcome:Following completion of the Level 3 Data User Apprenticeship a Permanent position may be available..Employer Description:Langham Hall is a partner led professional services firm, established in 2006, that aims to be the mostprofessional global provider of administration and AIFMD services to top tier private equity, real estate,infrastructure and debt funds. We are respected for our judgment and integrity, and to hire and develop ourpeople through active apprenticeship. Working Hours :0900 - 17.30 Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
Van Mobile - Fabric Engineer – FM Service Provider - South West London - Monday - Friday - Up to £38,000 + Van and fuel card Are you a Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Fabric Engineer to carry out planned and reactive commercial maintenance across a cluster of sites around South West London. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for a Fabric Engineer currently in a similar position who is keen on progression. In return, the company is offering a competitive salary of up to £38,000 with a potential route into further career progression.Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paint work, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Painting and DecoratingAssist with office moves (minor office churn) including furniture moversLiaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £38,000Monday – Friday 08:00am – 17:00pm25 days holiday + Bank HolidaysTablet & Work Phone ProvidedFull company uniformRequirementsMust be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skills....Read more...
Van Mobile - Fabric Engineer – FM Service Provider - South West London - Monday - Friday - Up to £36,000 + Van and fuel card Are you a Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Fabric Engineer to carry out planned and reactive commercial maintenance across a cluster of sites around South West London. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for a Fabric Engineer currently in a similar position who is keen on progression. In return, the company is offering a competitive salary of up to £36,000 with a potential route into further career progression.Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paint work, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Painting and DecoratingAssist with office moves (minor office churn) including furniture moversLiaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £36,000Monday – Friday 08:00am – 17:00pm25 days holiday + Bank HolidaysTablet & Work Phone ProvidedFull company uniformRequirementsMust be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skills....Read more...
"This is a great opportunity for someone with good IT knowledge to work within a friendly and supportive team, to get involved in and learn all aspects of IT support including agile infrastructure, network, telephony/comms and business systems. Come and join us on our journey of continuous improvement of our IT services and systems at Acis."
As an Apprentice IT Technician, a typical day might include:
Being an effective and customer-focused member of the IT team, learning new skills and supporting our customers
Supporting the IT helpdesk, helping customers both remotely and face-to-face
Helping customers with basic queries, including setting up new user accounts
Helping with procurement, security of assets and general office administration
Supporting the roll out of new IT equipment, including mobile devices and phones
Gaining an understanding and providing basic support on the Acis ICT network, including servers, desktop systems, applications, mobile devices and telephony
Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications
Writing documentation and helping with delivering training for key office systems
Assisting with IT induction training
Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Information Communications Technician Level 3
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours
Training Outcome:Permanent position on successful completion of the apprenticeship.Employer Description:We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.Working Hours :Monday to Friday - Times to be agreed. 37 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Administer the IT helpdesk system, reset user passwords and modify accounts where necessary
Provides support and problem solving for PC desktop system hardware as well as software faults across all College Campuses
Organise IT stock levels and carry out routine testing of IT equipment
Carries our general maintenance tasks on IT equipment
Assists with the daily running and routine upgrades of the Colleges
IT systems which include email, anti-virus protection, backups, WI-FI and internet access
Supports the maintenance of an inventory of hardware and software located on college premises
Maintains current knowledge of developments in IT and systems
Carries out administrative duties required to ensure the efficient running of the IT Services department
Ensures that equipment is maintained in safe working order and that the requirements of Health and Safety legislation are met
As directed by Academic staff, assists with the supervision of students for reasons of safety and security
Contributes to the attainments of the College’s strategic objectives as appropriate
Complies with all College policies, practices and procedures
Participates in staff development activities and appraisal schemes and takes responsibility for personal development
Undertakes such duties as may reasonably be required of you to commensurate with your grade and general level of responsibility at your initial or present place of work, or any other establishment for which the College provides services
Takes responsibility for the safeguarding and promoting the welfare of children
Training:Information Communications Technician Level 3.
Training will take place all in the workplace. Training Outcome:Opportunities for promotion for the right candidate.Employer Description:We are a general Further Education college offering a variety of courses, both vocational and professional courses, with a Nursery on site. The Nursery is based at the Moulsham Street Campus.
We are based across two main campuses - Moulsham Street and Princes Road. Our facilities have been redeveloped in recent years and we now boast a brand new Electrical and Engineering block, a new Art, Design and Media centre, as well as new welcome areas on both campuses, complete with internet cafes and landscaped outside areas for students to relax and socialise.Working Hours :Monday to Friday 8am - 4:30pm
37 hours per week, 52 weeks per year.Skills: IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Van Mobile - Fabric Engineer – FM Service Provider - South West London - Monday - Friday - Up to £38,000 + Van and fuel card Are you a Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Fabric Engineer to carry out planned and reactive commercial maintenance across a cluster of sites around South West London. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for a Fabric Engineer currently in a similar position who is keen on progression. In return, the company is offering a competitive salary of up to £36,000 with a potential route into further career progression.Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paint work, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Painting and DecoratingAssist with office moves (minor office churn) including furniture moversLiaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £38,000Monday – Friday 08:00am – 17:00pm25 days holiday + Bank HolidaysTablet & Work Phone ProvidedFull company uniformRequirementsMust be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skills....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults in IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and Office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Requirements/ Ideal Candidate:
Competent in Microsoft Office applications
Confident and professional telephone manner
Good written and verbal communication skills
Ability to understand, interpret and analyse data
Ability to input data accurately and efficiently
Confidence and ability to learn new IT systems quickly
An interest in computers and computing
Ability to absorb new ideas and concepts quickly
An organised and methodical approach to work
Ability to work well as part of a team as well as on their own
A self-starter who is able to follow instructions and complete tasks
Training:You will be completing your L3 ICT Apprenticeship via Remit Training. Learning will be delivered to you virtually via blended learning model.Training Outcome:You could potentially be offered a permanent position at the end of the apprenticeship.Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, Comms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Monday- Friday between 9am-5pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
You will work alongside our existing team of engineers and provide first and second line helpdesk support for desktop, server and infrastructure to our business and school customers around the Wakefield area. You will be based at our main office in Wakefield working alongside our Second Line technicians. There will also be the opportunity to work at customer sites.
Your duties and responsibilities in this role will consist of:
Taking and making telephone calls.
Dealing with Office 365 Queries.
Dealing with VoIP/Telephony queries.
Dealing with general IT support queries (PC’s and Macs).
Dealing with broadband, Wi-Fi, and network queries.
Preparing hardware to be delivered to customers.
Imaging computers and configuring network hardware.
Admin: Ticketing.
Admin: Timesheets.
General admin.
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
Address IT issues by prioritising in response to customer service level agreements.
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:We are an IT managed service provider located in Wakefield and have been supporting local schools and business for over 25 years. Our core business is managed IT support throughout Yorkshire and in addition to this we also provide consultancy, IT hardware, telephone systems, broadband & everything ICT. Our aim is to provide a complete technology solution and build strong, lasting relationships with our customers. We are proud of our high customer retention rate, and this is a testament to our staff who always strive to “go the extra mile” supporting customers.Working Hours :Monday to Friday between 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An opportunity has arisen for a IT Support Engineer(1st / 2nd Line) to join a well-established car dealership offering excellent benefits. This full time on-site role offers salary range of £30,000 - £35,000.
As IT Support Engineer (1st / 2nd Line), you'll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects. This is more than a support role; it's your chance to shape the future of our IT operations, working in an environment where your expertise will be valued and your ideas implemented.
This role offers a unique opportunity to step up and lead IT projects, with a clear pathway to head the IT department, playing a pivotal role in driving change and implementing cutting-edge solutions.
You wll be responsible for:
* Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.
* Perform regular hardware and network checks to ensure optimal performance and security across all systems.
* Lead and manage IT projects, from software rollouts to system upgrades and security improvements.
* Troubleshoot and resolve IT issues efficiently to minimise downtime.
* Secure and maintain local networks, ensuring compliance with data privacy regulations.
* Train and support employees on new software, ensuring smooth transitions and adherence to best practices.
* Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.
What we are looking for:
* 3+ years of experience in IT support, development, or a similar technical role.
* Proven problem-solving skills with a proactive approach to managing and improving IT systems.
* Strong communication skills, with the ability to explain technical concepts to non-technical staff.
* Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.
* Knowledge of network management, virtualisation, and intranet systems.
Ideally have worked as one of the following: IT Support Engineer, IT Engineer, IT Technician, IT Support Specialist, 1st Line IT Support, 2nd Line IT Support, IT Support Technician, IT helpdesk Technician
What's On Offer:
* Competitive salary, reflecting your experience and leadership potential.
* An opportunity to work at a company recognised as a 'Best Place to Work 2024', where innovation, collaboration, and employee well-being come first.
* A key role in leading impactful IT projects, shaping the future of our technological landscape.
* Professional development opportunities, with a clear path to grow and lead within the organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Senior Procurement Systems Analyst
Location: West Sussex
Contract: Temporary (5 month initial)
Rate: £400 Per Day Umbrella (PAYE Inc. £352.07, PAYE Exc. £314.15)
Start date: ASAP
*Hybrid Working – 1 day a week in office*
Contact: miraj.hussen@servicecare.org.uk
Job Description
Service Care Solutions is recruiting on behalf of a local authority in the West Sussex area for a Senior Procurement Systems Analyst. This key role involves developing and executing a system strategy for the Oracle Fusion ERP implementation while overseeing the Atamis procurement system configuration to meet regulatory requirements. The successful candidate will manage end-to-end procurement functions, support system compliance, and ensure effective adoption of new tools through tailored user training. Additionally, the Analyst will lead the Business Processes and Systems Working Group, acting as a liaison for stakeholders to facilitate digital transformation within procurement. This position offers a unique opportunity to drive efficiency and ensure compliance in a regulated public sector environment.
Main responsibilities
Develop and implement a comprehensive system strategy to support the Oracle Fusion ERP system, focusing on procurement processes across the council, including NHS England’s Provider Selection Regime and Procurement Reforms to PCR 2015.
Take lead accountability for configuring and supporting Atamis procurement systems, ensuring all functions meet council requirements.
Support end-to-end procurement processes in line with UK procurement practices, addressing system diagnostics, solutions, and enhancements to maximize user capabilities.
Develop and deliver user training, create training materials, and communicate system updates, release notes, and compliance requirements to ensure successful system adoption and compliance.
Manage and lead the Business Processes and Systems Working Group, oversee user licensing and profiles, and provide essential support for procurement systems, including a dedicated helpdesk for user queries.
Candidate Requirements
Demonstrated knowledge and experience in procurement IT systems, including design, development, configuration, analysis, and reporting, especially within a regulated, public sector environment.
Strong ability to engage and influence stakeholders at multiple levels, both internally and externally, ensuring digital and compliance outcomes align with organisational goals.
Ability to conduct in-depth analysis of current systems, identify gaps, and recommend improvements for procurement processes and compliance support.
Degree in a relevant field (business, IT, or mathematics) with certification or willingness to pursue certification in Procurement Reforms or the GCC Contract Management Programme. Progress toward MCIPS is desirable.
Practical experience with UK procurement practices, including knowledge of CLM systems, Source to Contract, Purchase to Pay processes, and familiarity with Crown Commercial Services and other Local Authority frameworks.
If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 3 Technical Sales Apprenticeship with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-lead e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers, and you’ll receive full support from the team.Training Outcome:This is a development role and intended to progress into either account management or direct sales, depending on the individual. Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning software. We are the longest standing Sage X3 partner in the UK with over 375 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best is at the heart of what we do!Working Hours :Monday to Friday 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
BASIC FUNCTION
To provide contract administration support for all live Maintenance contracts including Planned Preventative Maintenance and any additional works. To assist the Contract Manager, Contract Supervisor and Contract Co-ordinator with day to day running of the Contracts.
AREAS OF JOB ACCOUNTABILITY
Primary Role
Operation of bespoke computer added facilities management system JobLogic and bespoke accounts system Cyberqube
Review and approval of Supplier and Subcontractor invoices
Complete weekly timesheet routine
Assist contract co-ordinators with the review of completed daywork tickets and collate information packs for invoicing
Discuss subcontractor/supplier queries and resolve as necessary
Review un-invoiced daywork report and action
Review WIP report and un-invoiced daywork report for the monthly Operations meeting
Secondary Roles
To provide cover or assistance as required for the Contracts Co-ordinators for holidays, sickness and during busy periods for the following (and not limited to) tasks
Respond to BSM Admin email to agreed rota actioning all requests/tasks
Provide helpdesk administration, answering telephone calls and action accordingly
Assist the Contract Manager and Contract Supervisor with weekly Planning/Programming routine to adjust labour and sub-contractors to ensure planned and unplanned workload can be met
Run reports for PPM/Subcontractor visits and issue tickets to technicians
Organise Subcontractor visits, chase completed paperwork and close down completed Subcontractor tickets
Review Overdue PPM and action with Contract Manager and Contracts Supervisor
On a day to day basis; create and issue daywork tickets to technicians, including placement of supplier and subcontractor orders
Daily review returned PPM and daywork tickets and re-issue rejected/part completed tickets. Liaise with the Contract Manager / Supervisor identifying further actions, e.g. purchasing materials/organising subcontractor visits
Save electronically and/or scan in completed specialist reports/test sheets from Technicians and Subcontractors into the live job folder system
File paperwork within office live job folders as required
Liaising with Contract Manager ensuring standard operating procedures are met
Training:
This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus or online via Microsoft Teams (a total of nine)
Monthly tutorials are held via Microsoft Teams
Training Outcome:
Prospect of long term career with the company
Full-time employment in the Contract Administration role upon completion of apprenticeship
Employer Description:Briggs & Forrester is one of the UK’s leading building services engineering companies with an annual turnover in excess of £230m. The Briggs & Forrester Group is renowned for excellence and innovation within the building services industry developed over more than 70 years.Working Hours :Monday- Thursday
8.30am- 5pm with 45 mins for lunch
Friday
8.30am- 4pm, with 30 mins for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
· Technical helpdesk support to our clients, via phone and email, on our proprietary website Content Management System (CMS)
· Supporting the wider team on technical queries
· Respond to user queries and provide technical support
· Identifying potential sales opportunities within client interactions, and escalating to technical sales expert
· Troubleshoot and resolve IT issues
· Setup and configuration of IP based equipment for future installation
· Maintain and update hardware and software databases
· Ensure all systems are running at optimal capacity
· Perform routine maintenance on software and hardwareTraining:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritizing in response to customer service level agreements.
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
· Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position working at the forefront of technological developments.Employer Description:We offer bespoke fire, security and audio-visual (AV) solutions for both domestic and commercial customers, seamlessly combining cutting-edge technology with enhanced usability without compromising aesthetics.
J-Tech’s main differentiating factor is our ability to manage your fire and security requirements holistically, offering a comprehensive one-stop package including an extensive plan encompassing all areas of fire and security protection, installation and maintenance. We appoint a single point of contact for each customer and schedule service calls to ensure your systems are always compliant with the latest regulations. In addition, we offer remote support and cloud reporting. This means that we are often able to proactively identify, diagnose and resolve a problem before you are even aware one exists.
We’re experts at delivering and commissioning projects of all sizes, and our project management is what really sets us apart from the competition. We provide extensive documentation, cable schedules and working drawings and can take control of the whole project or work alongside existing electrical contractors keen to partner with a specialist. We are able to work effectively in either capacity.Working Hours :Monday to Friday 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review.
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals.
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates.
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled.
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally.
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals.
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions.
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes.
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis.
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality.
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually.
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 4 Sales Executive Apprenticeship programme with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-led e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers and you’ll receive full support from the team.Training Outcome:In your first year you’ll be the back bone of our Sales team, learning from the ground up and taking on all the administrative tasks to support our sales operations. Within 12 to 18 months, you’ll have gained the confidence and skills to take your first step into a customer facing role, which could be Sales or Account Management, and eligibility into the Sales Bonus Scheme.Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning, and Sage Intacct software. We are the longest-standing Sage X3 partner and one of the most innovative Sage Intacct partners in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage solutions. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Assist and direct staff or customers when support tickets are raised
Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base
Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services
Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable
Support and maintain software and hardware used in the organisation's day-to-day operations and services
Provide an excellent level of service to our customers, being professional and courteous at all times
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.
Duties & Responsibilities:
Be considered technical trouble-shooter or, ‘go-to’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues
Be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base
Respond in an organised, timely manner to all support issues received inbound across customer base customers and/or sales consultants and be able to perform technical and non-technical system maintenance to support a user or the team, i.e. password resets, running reports, firewall management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) – All training provided and internal support of your role
Ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable
To carry out remote installs and telephone support while customer's self-install
Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network(s)
Provide technical pre-sales support to sales, as and when required
Provide out of hours’ support as and when required and agreed with your line manager
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The classroom training for the ICT apprenticeship comprises of 4 modules.
Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills trainer/mentor. We advise a bi-monthly approach to each moduleThe full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (a maximum of 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
The 4 ICT modules are:
Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principles
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
Level 3 Information Communications Technician Apprenticeship Certification.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.Training Outcome:As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.
The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)Employer Description:With a legacy that spans more than two decades working with major high street retailers, EIT are the installer of choice for your complete installation needs.
Our management team has combined experience of more than 75 years and there are very few situations that we have not experienced or solved when challenges are presented.
No job is too big or small and, with an enthusiastic and dedicated project management team, highly trained to work with PRINCE2 methodology, we are well placed to service all of your installation needs.
We are accredited installers for Point to Point Encryption (P2PE) and for a vast range of other peripheral services such as cabling and network infrastructure, Telecoms, Electrical, Audio Visual and much more.
So often, it's the installation that can make or break the IT project budget. Delays and disruption arising from poorly managed deployment can waste time, tie up your IT resources and damage business performance. Here at EIT we pride ourselves on project delivery being right first time, on-time and...within budget!Working Hours :4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year’s Day are Bank Holidays and are classed as days off for all staff. Early Shift: 8am - 5pm. Late Shift: 11am - 8pm. Sunday Shift: 10am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
