Level 3 IT Solutions Technician Apprenticeship

The ICT Technician is responsible for supporting the ICT Network Manager in the day-to-day oversight and provision of IT, supplying tech support within the school to staff and students and providing a first-class service to all. 

Support the ICT Network Manager in the day-to-day operation, oversight, and development of the school’s IT systems. Provide first-line technical support to staff and students, delivering a high-quality, customer-focused service. Diagnose technical issues, explore multiple solutions, and implement effective resolutions. Install, configure, repair, replace, and maintain PC and network hardware, peripherals, and software as directed. Build, rebuild, and maintain workstations, replacing faulty components and logging warranty or repair calls as required. Set up, configure, and support IT equipment for assemblies, presentations, meetings, and school events. Maintain accurate helpdesk records, logging all support requests and actions taken, and complete routine IT administration tasks. Monitor and replenish paper and toner supplies for photocopiers, log copier usage, and report low stock levels. In the absence of the ICT Network Manager, liaise with external support providers to resolve server or infrastructure issues, including hardware maintenance and system restoration from backups. Promote and safeguard the welfare of children and young people, in line with school policies and statutory requirements.

Training:

As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

Study towards a relevant qualification.  On-the-job training and mentoring from experienced professionals. Regular review meetings to track progress and development.

Training Outcome:

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Employer Description:

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday to Thursday 8am – 4pm and Friday 8am – 3:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Diagnosis IT faults,Trouble shooting,Calm under pressure,Professional approach