Facilities Helpdesk Administrator - Northwich - National Facilities Management OrganisationCBW Staffing Solutions are working with a leading company within the facilities management industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries relating to maintenance, ensuring a smooth and efficient service.This is a permanent position, based on site at the client's office in the Northwich area of Cheshire.Package:Competitive salary between £25,000 - £27,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Training, development & progression opportunitiesResponsibilities:Managing and responding to incoming service requests via phone, email, and our helpdesk systemLogging and categorising service requests, assigning tasks to the appropriate teams, and tracking progressCoordinating with internal teams and external contractors to ensure prompt resolution of issuesMonitoring and reporting on helpdesk performance, ensuring SLAs are metMaintaining and updating helpdesk databases and documentationProviding exceptional customer service and keeping clients informed of progress on their requestsAssisting with general administrative duties as needed within the facilities management teamQualifications:Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirableExcellent communication skills with a strong customer service focusStrong IT skills and experience with helpdesk software or CAFM systemsAbility to prioritise tasks, manage multiple requests, and work well under pressureA proactive and problem-solving approach, with attention to detailTeam player with excellent organisational and time-management skillsIf you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Helpdesk Administrator – 6–12 Month FTC (Potential to Become Permanent)Location: BorehamwoodSalary: £30,000 per annumStart Date: ASAP A leading organisation based in Borehamwood is seeking a proactive and organised Helpdesk Administrator to join their team on a 6–12 month fixed-term contract, covering maternity leave. There is strong potential for the role to become permanent. Key Responsibilities:Serve as the first point of contact for all helpdesk and facilities-related queriesLog and manage requests, ensuring they are resolved or escalated appropriatelyCoordinate with internal departments and external contractors to complete tasks efficientlyMaintain accurate records and update systems as requiredProvide general administrative support to ensure smooth daily operationsRequirements:Previous experience in a helpdesk or facilities administration roleStrong communication and customer service skillsHighly organised with the ability to manage multiple prioritiesConfident using Microsoft Office and helpdesk management systemsAble to work independently and within a teamAdditional Information:Full-time, site-based role in BorehamwoodFree onsite parkingImmediate start availableIf you're detail-oriented, customer-focused, and ready to hit the ground running, we’d love to hear from you. Please apply online or send your CV directly to abbie@cbwstaffingsolutions.com ....Read more...
Helpdesk Administrator – 6–12 Month FTC (Potential to Become Permanent)Location: BorehamwoodSalary: £30,000 per annumStart Date: ASAP A leading organisation based in Borehamwood is seeking a proactive and organised Helpdesk Administrator to join their team on a 6–12 month fixed-term contract, covering maternity leave. There is strong potential for the role to become permanent. Key Responsibilities:Serve as the first point of contact for all helpdesk and facilities-related queriesLog and manage requests, ensuring they are resolved or escalated appropriatelyCoordinate with internal departments and external contractors to complete tasks efficientlyMaintain accurate records and update systems as requiredProvide general administrative support to ensure smooth daily operationsRequirements:Previous experience in a helpdesk or facilities administration roleStrong communication and customer service skillsHighly organised with the ability to manage multiple prioritiesConfident using Microsoft Office and helpdesk management systemsAble to work independently and within a teamAdditional Information:Full-time, site-based role in BorehamwoodFree onsite parkingImmediate start availableIf you're detail-oriented, customer-focused, and ready to hit the ground running, we’d love to hear from you. Please apply online or send your CV directly to abbie@cbwstaffingsolutions.com....Read more...
Helpdesk Administrator – Temp to Perm – £38,000 per annum📍 Location: Croydon🕗 Hours: Monday to Friday, 08:00 AM – 05:00 PM Are you an experienced Helpdesk Administrator ready for your next opportunity?If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you. We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Croydon. This is a Temp to Perm opportunity, offering a salary of £38,000 per annum. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately. 🔧 Key Responsibilities:Act as the first point of contact for client queries and engineer coordinationSchedule appointments and allocate jobs using internal scheduling systemsRaise Purchase Orders and arrange parts or services for engineersCreate, process, and manage quotes with precision and accuracyLiaise with supervisors to arrange engineer coverage and shift planningMaintain accurate records by scanning, filing, and uploading documentsManage incoming and outgoing communications via phone and emailOpen and close jobs within the internal system, ensuring up-to-date trackingSupport the engineer call-out rota and assist with ad hoc administrative duties✅ Requirements:Previous experience in a Facilities Management helpdesk or administrative roleUnderstanding of finance processes including raising quotes and POsStrong IT skills and the ability to adapt to internal systems quicklyExcellent organizational skills with strong attention to detailConfident communicator with a proactive and solution-focused mindsetAbility to multitask and prioritise workload effectively in a busy environment💼 What’s In It For You?Competitive salary of £38,000 per annumTemp to Perm opportunity with long-term career potentialWork for a respected name in the Facilities Management industryJoin a supportive and friendly team in a key administrative role📩 Interested?Send your CV to Abbie at CBW Staffing Solutions today to apply or for more information. We look forward to hearing from you soon!....Read more...
Helpdesk Administrator - Glasgow - Salary up to £26,500 CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in Glasgow. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £26,500 (depending on experience)23 days annual leave plus bank holidaysCompany pension schemeMonday - Friday 8am to 5pm (In office) ....Read more...
Helpdesk Administrator – Temporary – Up to £18p/h📍 Location: Liverpool Street🕗 Hours: Monday to Friday, 08:00 AM – 05:00 PM Are you an experienced Helpdesk Administrator ready for your next opportunity?If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you. We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Liverpool Street. This is a Temporary opportunity, offering up to £18p/h. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately. 🔧 Key Responsibilities:Raising Work Orders for new jobs / contracts / quotesRaising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-dateProcessing tasksheets dailyLogging holiday, sickness for team engineersDay to day admin including photocopying, filing etc.Cover holidays, sickness & lunch for other admin team staffAnnual archiving of site filesPositively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company LegislationCheck for overnight callouts & respond accordinglyEnsuring WIP (work in progress) is up-to-date at all timesMaintaining of the site sub-contractor records and Log Book System Produce statistical reports on a weekly and monthly basisOwnership of all tasks through to completion.Raising reactive jobs and allocating PPMS using Concept Evolution systemKeep Opti-MIS updated with ALL required documentation.Uploading sub-contractor service sheets on to Opt-Mis systemAnswering telephone to internal customers✅ Requirements:Previous experience in a Facilities Management helpdesk or administrative roleUnderstanding of finance processes including raising quotes and POsStrong IT skills and the ability to adapt to internal systems quicklyExcellent organizational skills with strong attention to detailConfident communicator with a proactive and solution-focused mindsetAbility to multitask and prioritise workload effectively in a busy environment💼 What’s In It For You?Work for a respected name in the Facilities Management industryJoin a supportive and friendly team in a key administrative role📩 Interested?Send your CV to Stacey at CBW Staffing Solutions today to apply or for more information. We look forward to hearing from you soon!....Read more...
Construction Administrator / Planner Up to £25,000 - £28,000 CBW have an immediate opening for a planner / helpdesk administrator to join a facilities company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Responsibilities/Person specification: Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with contractors / clientsRaising POs/Stock orders, liasing with commercial teamWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsAble to demonstrate attention to detailExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector Benefits: Competitive Salary of between £25,000 - £28,000Company Pension SchemeOn site parking28 days holiday per annumTraining and development ....Read more...
Construction Administrator / Planner Up to £26,000 plus bonus CBW have an immediate opening for a planner / helpdesk administrator to join a construction company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Responsibilities/Person specification:Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with customersRaising POs/Stock ordersWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsAble to demonstrate attention to detailExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector Benefits: Competitive Salary of between £25,000 - £26,000Company Pension SchemeOn site parking28 days holiday per annumTraining and development Quarterly Bonus ....Read more...
Construction Administrator / Planner Up to £28,000 DOE CBW have an immediate opening for a planner / helpdesk administrator to join a construction company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Responsibilities/Person specification: Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with customersRaising POs/Stock ordersWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsAble to demonstrate attention to detailExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector Benefits: Competitive Salary of between £25-28KCompany Pension SchemeOn site parking28 days holiday per annumTraining and development Quarterly Bonus ....Read more...
Reporting to the General Manager this role is responsible for;
Supporting Tottenham Hotspur Football Club (THFT) main helpdesk and CleanEvent (CE) management with administrative duties. Working on Event day as main helpdesk administrator for CE.
Key Responsibilities:
Assist in the finalisation of the indicative staff plan and assist in the preparation of staff rosters in the Human Force IT System
Assist the Manager with staff briefings – (preparation of stand-by lists, information sheets etc.)
Assist the manager with staff applications and ensure that appropriate employee checks are done, application forms and other supporting documentation is finalised and forwarded to payroll
Assist the Manager by ensuring that the timesheets are completed by all staff accurately and that all timesheets are correctly entered into the Human Force system database
Assist the manager with the processing of all purchase orders; job dockets are correctly entered into the finance system
Assistance for the provision of adequate uniforms, laundry arrangements and ensure all uniforms are ready for distribution
Arrange display of all site plans, whiteboards, event timetables and any relevant information to assist venue management and staff
Set up the Human Force system for biometric staff clock-in and out processes
Ensure all staff are signed on and issued with the correct uniform
Ensure area supervisors and manager are aware of any staffing issues
Ensure all staff sign off at the end of their shift and return uniforms, radios and keys
Ensure timesheets are completed accurately in the Human Force system and passed on to payroll for processing according to the stated process
Ensure all paperwork relating to hiring staff has been completed and passed to the HR/Payroll Department in a timely manner
Ensure incidents/accidents which occur are reported on the Atlas database
Operating the event day help desk when required, ensuring all information is correct and thoroughly followed through to completion
Answer phones and direct calls/take messages as required
Distribute emails, posts etc. as required
Ensure data entry of purchase orders and job dockets daily
Print event evaluations and staff assessments for distribution to Area supervisors for the close of the event
Undertake client administrative duties similar to those described above
Client & Team Relationships
Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns
Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively
Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service
Training:
As part of this role, you will undertake a level 3 apprenticeship in Business Administration
Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Continued Professional Development training, organisational structure
Legislation and regulations
Business administration communication skills
Stakeholder Engagement - both internal and external
Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid
Record and document production - document layout, GDPR, proofreading techniques
Decision Making - cost benefit analysis, break-even analysis,
5 Whys, Root Cause Analysis
Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support
Social Media in business and personal
Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques
Change management
PESTLE analysis
Finance - Budget Management, invoice processes
Interpersonal skills - professionalism, coaching methods, organisational culture
Presenting Like a Pro - workshop on how to deliver high-quality presentations
Training Outcome:CleanEvent believes in growing talent from within, providing opportunities to advance as your skills develop.Employer Description:CleanEvent is a company that provides cleaning and security services to sporting and leisure
facilities. CleanEvent is fast becoming a leader in this industry sector with multiple locations across
the United Kingdom.Working Hours :Any 5 out of 7 days each week. Shift pattern to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
