Facilities Helpdesk Administrator – Anderton – National Facilities Management OrganisationCBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence. This is a 5-week rolling contract with potential for extension, based on site at our client’s office in Anderton, Cheshire.As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. You’ll work closely with the Service Desk Manager and on site coordinator to ensure smooth operations and excellent service delivery.This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment.Package:An hourly rate of £12.21 PAYETemporary role with a 4 week rolling contract21 hours per week – Monday, Wednesday and Friday (9:00am – 5:00pm)Full training & equipment providedResponsibilities:Answering incoming service desk calls and emailsLogging and categorising maintenance requests using internal systemsCommunicating with engineers, clients, and contractors to coordinate jobsProviding updates and support throughout job lifecyclesSupporting general administrative duties within the teamRequirements:Previous experience in customer service or administration (office or contact centre experience ideal)Good IT skills and ability to learn internal systems quicklyMust be comfortable speaking to engineers, clients and contractors over the phoneReliable, organised and a good communicatorAvailable for the full contract durationIf you are a reliable and confident administrator looking for an immediate temporary role, please apply with your full CV or contact Bethany McCluskey at CBW Staffing Solutions.....Read more...
Helpdesk Administrator – Temporary position - Chertsey £16-17p/h | Office-Based | Temporary position CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of Chertsey. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Chertsey Salary: £16-17p/h Working Hours: 08:00 – 16:00, Monday to FridayContract Type: Full-time, Temporary Work Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
Helpdesk Administrator – Remote working | Up to £26,000 per annum | Permanent Role CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable facilities management contractor. This is a fantastic opportunity to join a supportive and growing team within the Facilities Management industry! Key Details:Location: Remote working Salary: £26,000 per annum Working Hours: 08:00 – 17:00, Monday to FridayContract Type: Full-time, PermanentRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
Helpdesk Administrator – Temporary position - Kemsing, Kent £15-16p/h | Office-Based | Temporary position CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of Kent. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Chertsey Salary: £15-16p/h Working Hours: 09:00 - 17:00, Monday to FridayContract Type: Full-time, Temporary Work Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
Facilities Helpdesk Coordinator - Facilities Company - Glasgow - £24,000 - £27,000 DOE CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team. Monday to Friday 08.00am to 17:00pm Office based Key Responsibilities: Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobs To review jobs received during the working day and allocate accordingly to Engineers.Support the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison daily Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FM General Administration CAFM knowledge Salary & Benefits £24000 - £27000 DOE 25 days holiday plus bank holidays Good company pension Private Health Care ....Read more...
Contract Administrator - East Kilbride - Salary up to £31,000 DOE CBW is currently recruiting for an experienced and highly organised Contract Administrator to join a busy, site-based facilities team in East Kilbride. The successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works. Key Responsibilities:Support the Contract Manager with performance reporting and compliance tracking.Deliver excellent service by understanding and responding to both internal and external customer needs.Maintain accurate and up-to-date records across internal and external systems.Operate the helpdesk: logging, distributing, and closing reactive maintenance tasks.Keep all maintenance asset documentation compliant with health & safety and contract standards.Assist in the production of monthly contract reports.Raise purchase orders for subcontractors handling annual maintenance and specialist reactive works.Generate and manage quotes through to completion within the in-house system.Ensure full compliance with company policies and procedures.Person Specification:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £31,000 (depending on experience)25 days annual leave plus bank holidaysCompany pension scheme at 4%....Read more...
Assist staff and students with IT hardware and software issues, troubleshooting problems as they arise
Respond to helpdesk requests and incidents in a timely and professional manner
Effective collaboration with our Managed Service Provider for the resolution of IT issues
Provide technical support for meetings, conferences, presentations, and other events, including setting up and operating audio-visual equipment such as projectors, screens, microphones, speakers, sound systems, video conferencing equipment
Assist in maintaining documentation related to IT procedures and systems
Maintenance of the IT and AV asset inventory
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Level 4 IT Apprenticeship
With further training, you could work in other technical roles, such as:
Network engineer
Database administrator
Systems analyst
IT security co-ordinator
Employer Description:London Film School is the oldest post-graduate film school in the UK and is known for its innovative and creative approach to teaching.Working Hours :Monday - Friday, 9.00am /9.30am - 5.00pm / 5.30pm with a 1 hour (unpaid) lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
FM Works Scheduler - Gateshead - HVAC Contractor: Commerical CBW Staffing Solutions are recruiting for an FM Works Scheduler, who will be responsible for coordinating resources, managing schedules, and ensuring that all tasks are completed on time and within budget. This role requires excellent organisational skills, attention to detail, and the ability to work collaboratively with various teams.This position would suit a Helpdesk Operator/Facilities Administrator, looking to progress into a role within Operations. This is a full time role, based at our client’s site in Gateshead, Tyne & Wear.Package:Competitive salary between £26,000 - £29,000 (depending on experience) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunitiesResponsibilities:Develop and manage detailed schedules for maintenance and repair works, ensuring optimal resource allocation and timely completion of tasks.Coordinate with facilities managers, technicians, contractors, and clients to plan and prioritise work orders.Monitor and track the progress of scheduled works, adjusting schedules as necessary to accommodate changes and unexpected issues.Maintain accurate records of work orders, schedules, and completed tasks in the facilities management system.Ensure compliance with health and safety regulations and company policies during all scheduled works.Communicate effectively with stakeholders to provide updates on work progress and address any scheduling conflicts or issues.Assist in the preparation of reports and analysis on scheduling performance and resource utilisation.Requirements:Proven experience in a scheduling or coordination role, preferably within the facilities management or construction industry.Strong organisational and time management skills with the ability to handle multiple tasks simultaneously.Excellent communication and interpersonal skills to work effectively with various stakeholders.Proficiency in using scheduling and facilities management software.Knowledge of health and safety regulations related to maintenance and repair works.Ability to work independently and as part of a team in a fast-paced environment.High attention to detail and problem-solving abilities.Interested? Apply with your full and up to date CV or get in touch with Aaron Rutter at CBW Staffing Solutions.....Read more...
We are seeking a motivated Business Administration Apprentice to join our friendly team. This is a fantastic opportunity to learn about business operations within the education technology sector while gaining a recognised Business Administrator Apprenticeship qualification plus the opportunity to gain a recognised MIS Support Accreditation qualification. About the Role as a Business Administration Apprentice, you’ll play a vital role in supporting our team to deliver high quality services to our customers. You’ll gain exposure to a variety of tasks, developing essential business skills while contributing to the smooth running of our business operations.
Provide administrative support to the team, including handling emails, phone enquiries, and customer queries.
Support the team by taking phone calls and logging and tracking customer support tickets in Freshdesk, our call logging system, and following up on any actions.
Maintain and update client records and data within our CRM system- Freshdesk and maintain accurate customer email distribution lists.
Assist with scheduling client appointments, training sessions, and webinars.
Help prepare and distribute client documentation, such as user guides and training materials.
Assist with processing invoices, purchase orders, and other financial documents.
Contribute to internal projects, such as improving processes and resources.
Ensure accurate and confidential handling of data, in line with GDPR and company policies.
Support marketing activities, such as preparing newsletters and social media content.
Support the team in maintaining the company website.
Training:Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Business Administration Qualification. (All learning is delivered online/ remote).
Training Provider: LMP Education (rated 1st best UK training provider).Training Outcome:Completion of the level 3 qualification and potentially a full time role.Employer Description:Established in 2014, Pennine Education Ltd is a trusted partner to 150 schools and Academies, providing expert support and guidance in the use of the two leading Management Information Systems (MIS), SIMS and Arbor. We help schools optimise their data management processes, ensuring they have the skills and knowledge to manage pupil & staff information, reporting, Finance and compliance with Statutory Returns with confidence. We provide a customer Helpdesk, open from 8.30 - 4.30 daily, including school holidays.Working Hours :Monday - Friday 8:30am - 16:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Initiative....Read more...
We are a growing EdTech company specialising in providing HR services and software to schools and Multi Academy Trusts. Based in Calder Grove, Wakefield, we are looking for an apprentice to join the team, supporting our customers in using the software products and providing an excellent customer experience. This is a great opportunity to not only work towards a Business Admin qualification but join a fast-growing (and fab!) team with bags of career development for the future.
Main duties and responsibilities after training:
Working with our onboarding team to assist them with setting up new customers onto our software platforms using a variety of methods, including using Excel spreadsheets, Outlook, MS Teams, our internal software and using the telephone
Undertake project-based work relating to improving the customer experience and helping to identify gaps in our service
Provide support for our customers on all of our products re: software issues and operational support
Logging all helpdesk interactions and keeping customers informed at all times of progress (via telephone or email)
Logging bugs & issues on DevOpps and escalating any issues to the relevant departments
Assisting with setting up our boardroom for any meetings or training and arranging refreshments when required
Ensuring the telephone is answered promptly
This is not an exhaustive list and responsibility will be increased as the business and individual grows.Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Apprenticeship Standard qualification
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
Great prospects for progression to a full-time position for the right candidate
Employer Description:At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology.Helping over 1,800 schools and trusts hire,manage and support their most important asset with clarity and confidence every day.Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and Edu HR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers,cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.Working Hours :Monday - Friday, 8.30am - 4.30pm (30 mins lunch).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
