Answering the telephone as a member of the helpdesk.
Raising Hard FM & Soft FM jobs.
Completing engineer timesheets.
Answering emails.
Monitoring our communal Cornwall email Box.
Cornwall Council request us to use a CAFM system called Concerto. Full training will be given by Nina Carter on how to use Concerto and how the contract works.
Training:
You will be required to attend St Austell College fortnightly, with some elements of the course being delivered online.
You will be working towards a Level 3 Business Administrator Apprenticeship Standard qualification.
This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace.
Training Outcome:Upon completion of the apprenticeship, you may potentially be offered a full-time position if available. Employer Description:We design, build and maintain a vast array of buildings with our reputation built on high quality technical delivery, backed by financial robustness. We combine this technical and engineering pedigree built over the last 100 years with a growing need for energy conservation, innovation and environmental awareness. Working closely with our customers, employees and supply chain ensures we deliver value for money, effective sustainable solutions for now and the future. This extensive expertise spreads over many sectors encompassing delivery of multi-million pound one off projects, to smaller specialised dedicated facilities contracts and minor works. Our behaviours are underpinned by our vision and values unifying us together to deliver excellence for our clients.Working Hours :Monday – Friday: 08:30 – 17:00.
On a Friday you will finish at 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Assist with any facilities-related service issues ensuring they are resolved quickly and satisfactorily (and calling the relevant vendors or support services as needed) and taking responsibility for ensuring any ongoing matters are escalated
Assist with all incoming requests via the facilities helpdesk, logging and tracking issues across the London office, escalating issues to the Facilities Coordinator or Senior Facilities Manager as appropriate
Support updates to the London office Building Management System (BMS) to help maintain a comfortable and consistent temperature across the workspace
Assist with scheduling and coordinating onsite maintenance teams and external contractors to carry out repairs and maintenance work
Assist with London facilities related invoices via Chrome River. Liaising with Accounts Payable where necessaryAssist with the onboarding and offboarding for all staff on OfficeSpace, Keynius locker system, and Ground Transportation Platforms (Uber, GETT Taxi, and Addison Lee) for the London office
Assist the Facilities Coordinator, Senior Facilities Manager, and Senior Office Administrator to ensure the iNet pages for the London office are up to date and current
Assist the Facilities Coordinator and Reception Team with the weekly London Office bulletin
Assist with site health and safety, including acting as a First Aider and Fire Warden when required (full training will be provided)
Training:
The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time
This role will be a 17-month fixed term contract, based on the duration of the apprenticeship
Training Outcome:
The Apprentice will complete a Level 3 Business Administration Apprenticeship, providing a strong foundation and head start in their career
Employer Description:At Goodwin, we deliver unprecedented client value through a unique combination of industry knowledge, legal excellence, and business advisory expertise — all powered by our high-performance culture.Working Hours :Monday to Friday, 9.30am- 5.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
You'll work alongside experienced engineers on real client work from day one, building hands-on IT skills while studying towards a nationally recognised Level 3 ICT qualification — with a genuine permanent role on offer at the end.
As an IT Support Apprentice, you'll earn while you learn. You'll spend most of your time working alongside our experienced engineers, building real-world IT skills with genuine clients — not just classroom exercises. Alongside the day job, you'll work towards a nationally recognised Level 3 qualification in IT.
This is a real job with real responsibility from the outset, in a friendly team where your contribution genuinely matters. You don't need to know everything already — you need the enthusiasm to learn and a willingness to get stuck in.
Duties and Responsibilities
Answering support calls and emails, and logging tickets in our helpdesk system
Helping diagnose and resolve IT problems for clients — everything from password resets to network faults
Accompanying engineers on client site visits to learn hands-on installation and troubleshooting
Setting up new laptops, PCs, printers and user accounts for clients
Supporting the team with Microsoft 365 queries (Teams, Outlook, SharePoint and OneDrive)
Learning to use professional IT tools, including remote monitoring and support platforms
Keeping records and documentation up to date
Helping clients feel confident and supported — customer service matters just as much as technical skill
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades.Training Outcome:
Our aim is to offer a permanent role on successful completion of the apprenticeship
Ongoing mentorship from experienced engineers who are invested in your development
Real scope to grow with the business as we expand across West Yorkshire
Employer Description:Optionbox is a growing Managed Service Provider (MSP — a company that looks after other businesses' IT and technology) based in Morley, Leeds. We look after IT, phones, internet, CCTV and security for businesses across West Yorkshire, and we're known for picking up the phone in under 8 seconds.Working Hours :Monday-Friday, 09:00 - 17:00.Skills: Communication skills,Problem solving skills,Enthusiastic,Keen to learn,Organised and reliable,Positive can-do attitude,Punctual and trustworthy,Take on new challenges....Read more...
