Facilities Helpdesk Administrator - Deansgate, Manchester - Global Facilities Management OrganisationCBW Staffing Solutions are working with a leading company within the facilities management industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries relating to maintenance, ensuring a smooth and efficient service.This is a permanent position, based on site at the client's prestigious office in the Deansgate area of Manchester.Package:Competitive salary between £25,000 - £27,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Training, development & progression opportunitiesResponsibilities:Managing and responding to incoming service requests via phone, email, and our helpdesk systemLogging and categorising service requests, assigning tasks to the appropriate teams, and tracking progressCoordinating with internal teams and external contractors to ensure prompt resolution of issuesMonitoring and reporting on helpdesk performance, ensuring SLAs are metMaintaining and updating helpdesk databases and documentationProviding exceptional customer service and keeping clients informed of progress on their requestsAssisting with general administrative duties as needed within the facilities management teamQualifications:Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirableExcellent communication skills with a strong customer service focusStrong IT skills and experience with helpdesk software or CAFM systemsAbility to prioritise tasks, manage multiple requests, and work well under pressureA proactive and problem-solving approach, with attention to detailTeam player with excellent organisational and time-management skillsIf you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Contract Administrator - FM Provider - London based - Up to £35k per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company on a permanent basis. This role is based in London, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)£35k per annum Permanent positionKey responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV to Abbie at CBW Staffing Solutions for more information!''....Read more...
Facilities Helpdesk Coordinator - Facilities Company - Glasgow - £24,000 - £27,000 DOE CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team. Monday to Friday 08.00am to 17:00pm Office based Key Responsibilities: Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobs To review jobs received during the working day and allocate accordingly to Engineers.Support the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison daily Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Help Desk ExperienceExperience in FM General Administration CAFM knowledge Salary & Benefits £24000 - £27000 DOE 25 days holiday plus bank holidays Good company pension Private Health Care ....Read more...
Contract Administrator - FM Provider - London - Up to £30,000 per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Contract Administrator to join a leading FM company on a permanent basis. This role is based near London Bridge, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)Up to £30,000 per annum Permanent position Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV to Abbie at CBW Staffing Solutions for more information!....Read more...
Contract Administrator - FM Provider - London Bridge - Up to £37,000 per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Contract Administrator to join a leading FM company on a permanent basis. This role is based near London Bridge, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)Up to £37,000 per annum Permanent position Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV to Abbie at CBW Staffing Solutions for more information!....Read more...
Deliver dedicated administrative support to IT service across the group's venues
Prioritising workload across the different divisions
Managing the orders for IT equipment, software, & licences
Manage the IT onboarding and leavers process for all employees
Owning and completing projects that align with the apprenticeship standards
Deliver dedicated administrative support to IT service across the group venues, prioritizing workload across the different companies
Communicate with external IT support company
Monitor and support the internal IT helpdesk and group IT mailbox
Assist with the development of resources for IT training
Co-ordinate and attend site visits if required
Ordering IT equipment and organising collections and delivery
Assist with the setup of new IT offices and IT equipment requests
Provide support within the offices/venues, including installing new monitors, setting up new equipment, meeting rooms etc.
Collate information from internal and external stakeholders, as required to support IT services including the upkeep of user information on Active Directory (AD)
Coordinate and organise key meetings and welcoming visitors
Manage the files for Group IT ensuring the IT Policy and Asset Registers are kept up to date
General administration tasks including the typing of documents, excel data input, filing and photocopying, etc.
Training:Business Administrator Level 3.Training Outcome:Office Administrator.Employer Description:Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids, London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Organisation skills,Team working....Read more...
Temporary Helpdesk Administrator - Kensington, London - Up to £16 per hour CBW are currently looking for a Contract Support to be based in Kensington, London to work with one of their key clients. The successful candidate will look after a mobile portfolio and their day to day duties will include scheduling engineers diaries and all aspects of Finance. Hours of Work / Details:08:00am to 17:00pm Monday to Friday2 months contract Full time in office Key Duties:Raising Quotes for client portfolioRaising Purchase Orders and placing orders for engineers, sub-contractorsCompleting all paperwork for monthly billingSupervision of all WIP for the Contract portfolio ensuring that invoices are produced in a timely manner.Compiling month end billing, inclusive of sales invoices + closure of WIPEnsuring all client files are maintained accurately and kept up-to-dateProcessing timesheets / job sheets / expenses weeklyProducing monthly payroll including labour / on call and expenses reportMaintaining engineer on call rotaMaintenance of E-log books – Online portal for PPM plannerPositively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performanceEnsuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.Requirements:Experience working in a fast paced environmentGeneral administration experienceIT proficient Please send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Assist with general office duties, including filing, data entry, and document management.
Answer phone calls and direct inquiries to the appropriate department.
Support the helpdesk with job planning, communication and scheduling.
Manage and update company information on third-party client portals.
Manage correspondence via email and postal mail, ensuring timely responses.
Help maintain records related to WEMCO’s contracts and compliance obligations.
Assist in preparing reports, presentations, and other business documentation.
Coordinate office supplies and ensure all office equipment is functioning correctly.
Support various processes with administrative tasks, such as billing, invoicing, and purchasing.
Carry out audits, reviews, and document management supporting WEMCO Integrated Manage Systems.
Collaborate with team members to improve office processes and efficiency.
Training:WEMCo are committed to providing comprehensive training that covers:
Business administration principles, office procedures, and IT systems. This is a great opportunity for apprentices to gain a solid foundation in administrative skills.
Apprentices at WEMCO will have the opportunity to gain hands-on experience with industry-specific software and tools used in administrative tasks.
Understand the process underpinning Quality Management Systems and learn about quality planning, quality assurance, quality control and continuous improvement.
Opportunity to work closely with in different business areas, including HR, finance, and operations.
Mentorship and guidance throughout the apprenticeship program to support career development.
If successful, you will be enrolled onto a 2-year Level 3 Business Administration Apprenticeship at South Devon College. You will attend weekly taught lessons at South Devon College, Paignton which will give you the knowledge and understanding to become a proficient Business Administrator. Supported by your Assessor Coach, Course Tutor and the team here at WEMCo you will get the chance to hone these skills daily. This role is truly a fantastic opportunity for anyone looking to create a new career or upskill on existing experience.Training Outcome:Opportunity to work in a growing company and develop a professional career.Employer Description:WEMCO specialises in high-quality building services maintenance and facilities management, offering a complete service and maintenance facility to our clients covering the whole range of mechanical and electrical disciplines. All our services are delivered by our in-house team of skilled service engineers and specialists in all disciplines of building services, maintenance, installation and facilities management.Working Hours :Monday to Friday, 8am to 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
