Helpdesk Administrator Jobs   Found 3 Jobs, Page 1 of 1 Pages Sort by: Relevance Date

Business Administration Level 3 apprenticeship

Log calls/ jobs on the helpdesk ERP system Allocating work orders to the reactive engineering team Placing product orders with the approved supply chain Ensure all protocols, policies and procedures are met within the Helpdesk ERP system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s / SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer / service reports are completed Tracking jobs progress against predetermined KPI’s including response times Updating assets history from external work record sheets Regularly cleanse and refresh the electronic asset register  Training:Day release once per week at: Your work place, Delivered by Northumberland College.  Training Outcome:Progression to fully qualified Business Administrator, with a view to a permanent role. Employer Description:Established in 2000, CMS is a privately owned national market leader in Facilities Maintenance. With Engineering hubs located throughout the UK, a team of over 300 staff members, CMS offers a range of integrated services, including reactive and planned Gas, Heating, Plumbing, Air-Conditioning, Electrical, Renewables and Catering Services. Awarded as one of the Top 20 fastest growing companies by the Journal's Fastest 50 companies in 2020, CMS continue to grow at pace.Working Hours :Monday - Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working ....Read more...

Business Support Administrator Apprentice

Operating within a fast-growing EdTech environment, the Business Support Administrator Apprentice will learn the skills needed to provide effective administrative support while helping the delivery team with their day-to-day work. The role includes supporting the onboarding of new education providers, responding to basic customer enquiries, keeping records up to date, and helping office processes run smoothly. Through this, the apprentice will play an important part in delivering a positive experience for our customers while developing valuable business administration skills. Main duties and responsibilities after training: Onboarding Support Help set up new customers on the company's systems Enter and check information using Microsoft Excel, internal systems and email Make sure customer information is accurate and up to date Helpdesk Administration Answer telephone calls in a professional and friendly manner Log customer enquiries and requests onto the company system Pass enquiries to the correct team when needed Issue Tracking & Escalation Record software issues or faults reported by customers Escalate urgent issues to the relevant team members Help ensure issues are dealt with quickly Office & Meeting Coordination Prepare meeting rooms for meetings, training sessions and customer visits Arrange refreshments when required Help keep the office organised and running smoothly Project Work & Continuous Improvement Support projects that help improve business processes Learn from colleagues and take on new responsibilities as your skills develop Share ideas to help improve the way the team works This is not an exhaustive list and responsibility will be increased as the business and individual grows.Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship: Level 3 Business Administrator Apprenticeship Standard qualification Level 2 Functional Skills maths and English if required This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions Training Outcome:Great prospects for progression to a full-time position for the right candidate.Employer Description:At SAM people, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 2,600 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and Edu HR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers, cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.Working Hours :Monday - Friday, 8.30am - 4.30pm (30 mins lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative ....Read more...

Level 3 Business Administration Apprenticeship

The Helpdesk Admin apprentice is the first point of contact for customers reporting machine breakdowns and service requests. They play a key role in ensuring service calls are logged accurately, and customers are kept informed throughout the repair process.   Working alongside experienced colleagues, you will develop valuable customer service, communication and administration skills while gaining an understanding of service operations within a busy engineering environment.  They will be a part of the Service Delivery team, which is responsible for ensuring customers receive high quality, efficient service - from the point a breakdown is reported through to job completion. The team includes Operations Administration, Engineering Teams, Warehouses and more. The teams work closely together to coordinate engineer schedules, manage customer enquiries, process service documents and ensure work is safely and efficiently carried out.   Key responsibilities:  Answering customer telephone calls and emails Accurately logging breakdowns and service jobs using the company management system Create and update work orders with relevant customer and equipment information Monitor the progress of open jobs and update customers on engineer attendance and repair status Liaise with Service Delivery Managers to obtain job updates and completion information Ensure service records are accurate, complete and up to date Escalate urgent or high priority issues to the appropriate team members Assist with general admin duties with the Service Delivery team SKILLS REQUIRED: Good communication skills, both verbal and written A polite, professional and customer-focused approach Strong organisational skills and the ability to prioritise tasks Good attention to detail and accuracy when entering information Ability to remain calm and work effectively in a busy environment Confident using Microsoft Office applications, including Outlook, Word and Excel, or a willingness to learn Basic IT and computer skills Good problem-solving skills and a proactive attitude Ability to work well as part of a team and build positive working relationships Willingness to learn new systems, processes and industry knowledge Reliable, punctual and able to take responsibility for your own work A positive attitude with a commitment to delivering excellent customer service PERSONAL QUALITIES REQUIRED: Friendly, approachable and professional Enthusiastic with a willingness to learn and develop new skills Customer-focused and committed to providing a high standard of service Reliable, dependable and punctual Positive attitude with a proactive approach to work Calm under pressure and able to adapt to changing priorities Well organised with good attention to detail Honest, trustworthy and able to maintain confidentiality A good team player who can also work independently when required Confident communicating with people at all levels Takes pride in producing accurate work and seeing tasks through to completion QUALIFICATIONS REQUIRED: GCSEs (or equivalent) in English and maths at Grade 4/C or above are desirable Good general standard of education Basic IT skills, including familiarity with Microsoft Office applications such as Outlook, Word and Excel No previous experience is required, as full training and support will be provided throughout the apprenticeship A willingness to learn and work towards the relevant apprenticeship qualification Training: You will spend 1 day out of every 3 weeks at Peterborough college, where the 'off the job training' will take place You will continue the off the job training at Industrial Cleaning Equipment, where you'll be provided with mentoring, shadowing and training opportunities amidst your role responsibilities After successfully completing the apprenticeship you will earn a Level 3 Business Administrator Apprenticeship Standard Training Outcome:There will be opportunities to develop your skills and progress into roles such as:  Customer Support Administrator (Operations) Service Delivery Manager  Scheduling Administrator  The apprenticeship will provide a strong foundation in customer service, administration and service operations, opening up a range of career opportunities within the business. Employer Description:ICE supplies and maintains industrial cleaning equipment across a multitude of sites and customer bases across the UK. We have offices in Southampton, Peterborough and Runcorn. Working Hours :Monday to Friday, 8:30 to 17:30 with 1 hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Politeness,Approachability,Enthusiasm,Punctuality,Honesty ....Read more...