Contract Administrator – Facilities Helpdesk - £25,000 - £27,000 per annum An exciting opportunity has arisen for a Contract Administrator to join a facilities management team based in North Lanarkshire. Reporting to the Helpdesk Supervisor, this role is vital to the effective delivery and coordination of helpdesk services. As a Contract Administrator, you'll play a key role in task planning through the CAFM system, ensuring smooth communication between mobile engineers, suppliers, and management, while monitoring job progress across all building services. Key Responsibilities:Liaise with mobile engineers, supply chain partners, and facilities managers regarding job progress.Follow up on outstanding jobs with engineers and subcontractors; participate in review meetings with Facilities Managers.Generate weekly reports for the Helpdesk Supervisor and Business Support Manager.Monitor compliance with SLAs, escalate performance issues where required, and communicate updates to internal stakeholders.Support Facilities Services Managers, Helpdesk Supervisor, and Business Support Manager with contract management and supplier coordination.Log and manage tasks using the CAFM system (Concept Evolution), receiving requests via phone, email, in-person, or directly through the system.To be considered;Previous experience in a helpdesk or administration role, ideally using a CAFM system.Strong communication and organisational skills.Confidence in dealing with client representatives.Proficiency in Microsoft Office (intermediate level or higher).Ability to meet tight deadlines and manage competing priorities.Flexibility for hybrid working arrangements.....Read more...
Contract Support Administrator - Salisbury - Up to £35,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Salisbury. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledge....Read more...
Contract Administrator - FM Provider - Dartford, Kent - £28,000 Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company. This role is based in Dartford, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)£28,000Maternity Cover Immediate Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your cv to Stacey at Cbw Staffing Solutions for more information!....Read more...
Helpdesk Administrator - Edinburgh - Salary up to £30,000 CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £30,000 (depending on experience)25 days annual leave plus bank holidaysCompany pension schemeMonday - Friday 8am to 5pm (In office) ....Read more...
Helpdesk Administrator – Canon Street £32-35,000 per annum | Office-Based | Permanent Role CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of London. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Canon StreetSalary: Up to £32-35,000 per annum (dependent on experience)Working Hours: 08:00 – 17:00, Monday to FridayContract Type: Full-time, PermanentWork Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
Helpdesk Administrator – Southwark StreetUp to £35,000 per annum | Office-Based | Permanent Role CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in London. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Southwark StreetSalary: Up to £35,000 per annum (dependent on experience)Working Hours: 08:00 – 17:00, Monday to FridayContract Type: Full-time, PermanentWork Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Stacey at CBW Staffing Solutions for immediate consideration.....Read more...
Helpdesk Administrator - Facilities Provider - North Lanarkshire - Salary £27,000 CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements: Previous Facilities & Maintenance Helpdesk experience would be idealExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedSalary & Benefits:£27,000Hybrid opportunity25 days holiday plus bank holidays Company pension....Read more...
Contract Support - Victoria, London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Victoria, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeIf you are interested please send cv to Stacey at CBW Staffing Solutions ....Read more...
Contract Support Administrator - City of London - Up to £35,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Abbie at CBW Staffing Solutions.....Read more...
Contract Administrator - Edinburgh City Centre - Salary up to £31,000 DOE CBW is currently recruiting for an experienced and highly organised Contract Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works. Key Responsibilities:Support the Contract Manager with performance reporting and compliance tracking.Deliver excellent service by understanding and responding to both internal and external customer needs.Maintain accurate and up-to-date records across internal and external systems.Operate the helpdesk: logging, distributing, and closing reactive maintenance tasks.Keep all maintenance asset documentation compliant with health & safety and contract standards.Assist in the production of monthly contract reports.Raise purchase orders for subcontractors handling annual maintenance and specialist reactive works.Generate and manage quotes through to completion within the in-house system.Ensure full compliance with company policies and procedures.Person Specification:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £30,000 (depending on experience)25 days annual leave plus bank holidaysCompany pension schemeMonday - Friday 8am to 5pm (In office)....Read more...
The role will focus on supporting the delivery of offline and digital communications and marketing for Dr Kershaw’s Hospice focusing on organic and paid channels including the Hospice’s social media channels, website and intranet, and internal and external newsletters. The postholder will liaise with teams across the Hospice and communicate effectively with our external audiences to raise our profile.
The postholder will also work alongside the Fundraising Events Lead to support the delivery of the Hospice’s annual calendar of events, which meet clear financial requirements and KPIs. The events will focus on supporter engagement, supporter growth & cultivation, remembrance & fun activities, and awareness raising.
Key Responsibilities:
Marketing & Communications:
Work with internal stakeholders to develop intranet content and make use of web features
Utilising the Marketing Helpdesk, prioritise and produce design jobs requested from internal stakeholders for a variety of different audiences
Work with Hospice Staff to design materials for internal events and activities generating design ideas for new initiatives as and when required
Utilise design software, e.g. Canva, as the role requires
Be a brand ambassador ensuring all of our communications adhere to our brand guidelines in style, font, brand colours, tone and more
Gather appropriate content for digital platforms from across the Hospice, from the clinical team, patients and families, volunteers, Hospice shops, fundraisers and other key stakeholders
Events:
To support on all fundraising events from concept to realisation, this will include:
Plan, implement, and deliver the events calendar in line with the Income Development strategy - meeting all agreed financial targets, objectives and KPIs. To include, but not limited to:
Preparing raffle, tombola, auction prizes
Creating table decorations and table plans
Collecting and delivering event equipment and goods
Set up and take down of events
Organisation of event supplies and store cupboard
Work with internal teams to deliver all elements of an event to budget. Including Volunteering team, Clinical team, Estates team, Hospice Shops, Database lead, Finance team, and Fundraising team
As a Hospice ambassador represent and promote the Hospice at our own and all public events as required
Compile feedback and evaluation reports to the Fundraising Events Lead after each event
Provide high level stewardship and approachability for all event supporters, guests and participants; before, during, and post events. Ensuring participants are cultivated as part of their longer-term donor journey
Pay close attention to all finer details of activities - ensuring an eye for detail
Ensure that events are run professionally, efficiently and safely at all times
Ability and willingness to work flexibly including some evening and weekend work
Any additional responsibilities as deemed reasonable by the Head of Marketing & Communications or the Fundraising Events Lead
Training:Business Administrator Level 3.
Off the job training will take place at Oldham College one day a week.Training Outcome:Full-time employment for the right person.Employer Description:Dr Kershaw’s Hospice provides free, specialist, end-of-life and palliative care (an area of healthcare that focuses on relieving and preventing the suffering of patients) for adults with life-limiting illnesses in Oldham and its surrounding areas in a peaceful and homely environment.Working Hours :Monday to Friday 8am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
