Helpdesk Administrator – Newcastle Area – FM Service Provider CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises career progression and employee development. This is a fantastic opportunity for an organised and proactive FM Administrator looking for a new challenge within a fast-paced, client-facing environment. Package:Salary up to £28,000 per annum (DOE)Monday – Friday, 08:00am – 17:00pm (Fully office based)Overtime paid at 1.5x / 2.0x21 days annual leave plus bank holidaysCompany pension schemeGenuine career progression opportunitiesResponsibilities:Manage daily reactive and planned requests via CAFM system/helpdeskLiaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractorsAct as key point of contact for allocated client, providing updates, handling queries, and issuing quotations via client portals and CAFM systemLiaise with engineers to confirm scope of works and produce reports/quotationsSource and order parts/materials from suppliers where requiredRaise Purchase Orders via CAFM system and sign off contractor invoicesMonitor contractor performance against SLAsProvide administrative support including filing, scanning, document control, and maintaining shared drivesReview weekly schedules to ensure efficient allocation of resources and skill setsEscalate incomplete planned/reactive works to managementPrepare and issue data for monthly reportingUpdate WIP reports weekly and assist with month-end financial packsRequirements:Previous experience in a Facilities Management helpdesk or similar administrative roleStrong organisational skills and ability to manage workload independentlyClient-focused and professional communication skillsComfortable working in a fast-paced environmentIf you are an experienced FM Helpdesk Administrator looking for a new opportunity in the Newcastle area, please apply with your CV and contact details.....Read more...
Helpdesk Administrator – FM Provider – Maidstone, Kent – Up to £30,000 per annum Are you an experienced FM Administrator looking for your next opportunity? Do you want to expand your experience within a growing Facilities Management environment? This is an excellent opportunity to join an established FM provider based in Maidstone, Kent on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued. Hours of Work / Details:08:00am – 17:00pmMonday to Friday (Office Based)Up to £30,000 per annumPermanent role Key Responsibilities:Handling incoming and outgoing calls to support the facilities function in a professional mannerManaging and maintaining the FM Helpdesk inboxScheduling reactive maintenance call-outs and prioritising urgent requestsReviewing jobs logged throughout the day and allocating tasks to Engineers accordinglyRaising and processing purchase orders and supporting invoice administrationIssuing and closing both planned preventative maintenance (PPM) and reactive maintenance visitsAccurately inputting and updating data within the CAFM systemAssigning tasks via CAFM (Concept or similar system)Raising corrective maintenance tasks following completed PPM visitsSupporting Office and Contract Managers with general administrative dutiesResponding to queries from engineers, clients, and managementOrganising daily workload to ensure service level agreements are met Requirements:Previous Helpdesk experience within Facilities Management/Construction Strong general administrative backgroundWorking knowledge of CAFM systems (Concept or similar)Confident IT skills including Microsoft OfficeStrong communication and organisational skillsMust Drive - Parking on Site Interested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply. We look forward to hearing from you!....Read more...
Contract Support Administrator - Glasgow City Center - Salary up to £30,000 DOE CBW are looking for a Contract Support Administrator to work with a leading facilities company based in the City Center of Glasgow. Your main duties consist of supporting the Commercial Team with financial administration, contract administration, and day-to-day operational support. This role is ideal for someone with strong organisational skills and experience in a commercial or financial environment. Key Responsibilities:Liaising between internal teams and client helpdesk's for updates and closure of nationwide planned and reactive tasks.Providing information to account/ contract manager and client teams for regular reporting.Organising accommodations and site permits.Maintaining client portals, ensuring certification and paperwork is received and uploaded.Assisting account/contracts manager with production of quotations.Ordering of materials, equipment, and stock control.Liaising with internal planning team for scheduling and booking of engineers.Support the team with day-to-day administrative tasks, handling documentation, correspondence, and general enquiries.Liaise with suppliers to resolve billing issues and assist with financial administration.Apply schedules to generate pricing for reactive works and small project quotations.Compile and submit client applications and reports in accordance with contractual guidelines.Check and validate all financial submissions to ensure accuracy and compliance.Review and approve purchase orders and invoices from subcontractors.Work closely with Engineering teams and Helpdesk Administrators to maintain effective service delivery.Create purchase order requests and record goods received.Produce monthly client invoices and ensure financial records are kept up to date.Person Specification:Strong administrative and organisational skills.Excellent communication and customer service abilities.Proficiency in Microsoft Office (Word, Excel, Outlook) and FM software. Ability to manage multiple tasks and prioritise workload effectively.Experience in working within a Facilities Management environment (preferred).Previous experience in an administrative role, ideally within FM or a similar environment (Essential).Familiarity with FM operations, property management, or building maintenance (advantageous).Strong IT skills and experience working with databases and reporting systems.Salary & Benefits:Salary up to £30,000 DOE25 days annual leave plus bank holidays.Generous workplace pension scheme.Training, development & progression opportunities.Monday to Friday 8am - 5pm office based.....Read more...
Configure and set up new IT devices for customers (both remotely and on-site)
Support business servers, networks, and cloud environments
Manage and maintain Microsoft 365 and Active Directory environments
Monitor systems through RMM tools, including backup and cybersecurity alerts
Diagnose and repair IT hardware
Answer incoming support calls and provide friendly, professional technical assistance
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Our client is a trusted provider of professional IT services, supporting businesses with:
IT support & helpdesk services
Server & network infrastructure
Microsoft 365 & Azure solutions
Cybersecurity & backup
Cloud hosting
Web services
Remote monitoring & management…and more!
Working Hours :Monday to Friday, 8am – 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,UK driving licence....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
