Helpdesk Administrator - FM Provider - Battersea, London - Up to £30,000 per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company on a Temp to Perm basis. This role is based in Battersea, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)30k per annum Temp to Perm Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeHave the right to work in the UK IT Proficient Please send your Cv to Stacey at CBW Staffing Solutions for more information!....Read more...
Log calls/ jobs on the helpdesk ERP system
Allocating work orders to the reactive engineering team
Placing product orders with the approved supply chain
Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
Taking ownership for the PPM schedule & Reactive maintenance jobs
To ensure all tasks are completed in line with the associate KPI’s / SLA’s
To ensure 100% Portal compliance in line with individual client’s requirements
To ensure engineer / service reports are completed
Tracking jobs progress against predetermined KPI’s including response times
Updating assets history from external work record sheets
Regularly cleanse and refresh the electronic asset register to reflect the following
Asset/plant replacement & equipment
Disposal details of assets/plant & equipment
Warranty details
Location of plant & equipment
Suppliers & installers details
To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes
To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports
Training:
Level 3 Business Administrator Apprenticeship Standard at workplace/day release at Northumberland Skills Campus
English and matha Level 2 functional skill if required
Training Outcome:
Full time employment within the company
Employer Description:CMS was established in the North East of England in 2000 by Neil and Nic Smith, both experienced engineers. Neil trained as a marine engineer working off-shore, and after university in Sheffield Nic went through the Mars Graduate Program and managed one of their largest production facilities.
The visionary brothers saw an opportunity to develop the company beyond its Northern heartlands and into a nationwide business, delivering a fantastic service throughout the country.
They invested significantly throughout the business, in senior management appointments, back office support, IT infrastructure, the HQ premises and most importantly a nationwide network of directly employed engineers.
This has allowed CMS to win significant contracts from large national businesses who appreciate having a single point of contact when it comes to the operation and compliance of their diverse property portfolios.Working Hours :Monday– Friday 8:30am to 4:30pm You will have a 30 minute lunch break.
37 hours 30 minutes a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Procurement & Commercial Support:
Preparing quotes for hardware and software
Ordering laptops, licences and services from suppliers
Coordinating deliveries, collections and recycling
Tracking renewals such as licences, domains and warranties
Working with finance to ensure approvals and accuracy
Client & Internal Coordination:
Acting as a link between clients, suppliers, finance and technical teams
Making sure information is shared clearly and at the right time
Logging and tracking work accurately in systems like Jira
Preparing data so others can do their jobs effectively
Supporting with project management
Systems & Tools:
QuickBooks (quotes and purchase orders)
Partner portals (Microsoft, telecoms and other vendors)
Jira and Confluence for tracking and documentation
Outlook and calendar management
You won’t be expected to:
Fix servers
Write code
Work on a helpdesk
But you will learn enough to understand what’s going on, ask sensible questions and spot issues early.Training:Business Administrator Level 3.
An apprenticeship involves regular training with Chelmsford College, with a minimum of 6 hours 'off the job' training per week.Training Outcome:Potential for full-time employment.Employer Description:We are a growing UK-based technology services business supporting organisations with IT, cloud, security, connectivity and software. We work with real clients, real projects and real delivery timelines, which means being organised, accurate and reliable really matters.
As the business grows, the operational side becomes just as important as the technical work. This role sits right at the heart of that.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As an Apprentice at Network Rail Shared Services, you’ll get hands-on experience working alongside experienced and established teams, providing crucial services and support to customers, both internal and external, as we strive to deliver a simpler, better, greener railway for the UK.
What you’ll do at work:
As part of your 12-month apprenticeship, you’ll be exposed to different teams and services across Shared Services, combining your own enthusiasm for learning with unrestricted access to develop knowledge and new skills, all of which will give you a strong foundation to build a successful and rewarding career. Core teams within Shared Services include:
Payroll
HR Administration & Recruitment
Customer Services Helpdesk
Accounts Payable
Account Receivable
Accounting Team
Data Processing & Management
Reporting
The apprenticeship programme will cover the following learning modules:
Personal Effectiveness & Time Management
Problem Solving & Decision Making
Project Management Tools
Business Improvement Tools
Communication Skills & Techniques
Team Working & Relationship Building
Acting Sustainably & Embracing Change
Market Forces & Business Competition
ESG (Environmental, Social, Governance)
Ethical Sourcing & Supply Chains
Positive Mindset & Wellbeing
Business Regulations & Compliance
Data Protection & GDPR
Equality & Diversity
Basic Finance - Cost Control & Budgets
A nationally recognised organisation, Network Rail Shared Services has a fantastic track record for developing and investing in their apprentices, with many previously securing permanent positions at the end of the programme.Training:
Alongside your duties, you will also be studying towards the level 3 Business Administration apprenticeship, which includes learning from business administration specialists
Level 3 Business Administrator apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if not already achieved)
End-Point Assessment (EPA)
Training provided by the employer and online with The Apprentice Academy
1 to 1 coaching with an experienced coach
Training Outcome:The following roles exist at various levels across the organisation and Network Rail actively promotes from within:
Risk Management
Quality Management
Finance
Business Admin
Project Management
Employer Description:One of the UK’s most recognised engineering and railway companies in the heart of Manchester, Network Rail. They specialise in the maintenance and development of Britain’s rail tracks, signalling, bridges, tunnels, level crossings and many key stations. With new world-class stations being built, they are involved in some of the most ambitious and diverse ventures that this country has ever seen.Working Hours :Monday to Friday, 9 am – 5 pm (or 8 am - 4 pm).Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Logical....Read more...
To unpack and set up hardware and configure as instructed
To install operating systems and software, as necessary
To liaise with Support Contractor for the maintenance of all printers under that contract and to maintain a small number of printers that are not part of that contract
To use the school IT Helpdesk Ticket System to investigate and rectify faults, communicating with all staff regarding the progress of their request
To assist with cabling installations where required
To provide technical support on hardware and software problems, investigating faults and liaising with third party support company where necessary
To investigate, diagnose and provide first-line support in network problems, seeking assistance from Wavenet, Trust IT Director or support companies where necessary, in liaison with the IT Manager
To ensure new equipment including PC’s, laptops, iPads etc. are suitable to meet the needs of the user, offering support and training as required
Replace equipment components as necessary
To ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school
To maintain an awareness of new IT products and services and ensure that information is shared within the school
To liaise with staff on a daily basis to support the efficient use of IT equipment in the school
To assist in the provision of technical support to teachers during teaching periods
To support teaching staff in the use of IT-based activities, and provide assistance to groups of students in the use of IT where required
To provide technical support and assistance for staff, including the preparation of guidance on the use of IT for staff and students
To create and maintain user accounts as required
To act as Systems Administrator to add new users to HCC e-mail accounts, update staff changes, maintain existing accounts
To maintain system integrity and security by changing passwords on the system as required and informing staff of any changes
To operate and tailor software to meet the needs of the schoolTo troubleshoot software problems, including compatibility across different versions
To install network software as well as stand-alone software, liaise with the Senior IT Technician to ensure smooth integration onto all PCs, including laptops for use by students and staff and provide end-user documentation where appropriate
To support staff and students in the use of the IT across the school
To monitor security and privacy across the school network and to follow reporting procedures
To create new “How to” documentation in order to share knowledge within the department
Read pre-existing “Help Docs” manual to fully understand the standards procedures and policies of the IT department
To Ensure documentation is kept up to date with new software, ipad allocations etc.
To ensure digital resources are uploaded to the correct folders on the IT sharepoint “IT Guides”
To provide detailed descriptions of fixes implemented within the school IT Helpdesk Ticket System
To manage booking requests for hardware resources by members of staff
To assist social media teams with resources
To add and maintain ipads via Jamf, Apple Configurator & Apple School Manager
To Maintain configuration groups for ipads on Jamf and make well-planned changes when needed
To ensure proper use of CCTV, only using when needed and to report each use on the CCTV request form
Training:
The apprentice will learn through a mix of tutor led online and in person training, alongside a monthly training and review meeting
Training in the workplace, that supports you to become competent in your role will be delivered by your employer
Training Outcome:
Upon successful completion, the next step could be an IT Technician should a suitable vacancy be available internally or within another organisation
Employer Description:The Costello School is an increasingly popular and successful comprehensive school providing education for students aged 11 – 16. The School has established a calm and caring environment and one of high academic standards with a strong pastoral system that supports a happy, thriving school where students want to learn.
The School is situated in Basingstoke and its buildings are well maintained with an appropriate range of specialist rooms. We are continuing to invest in our school infrastructure, to ensure the best facilities are available for both students and staff. Great pride has been placed on the enhanced learning environment. Despite being a town school there are extensive playing fields and green space.
The School premises centre on the buildings originally provided in 1912 for the Girls’ High School, then numbering about 150 students. Considerable extensions have been added at various times since then and the original building has been modernised and adapted to the needs of today.
The School has four main feeder schools which provide about 70% of our students with the remainder coming from other local schools. We are proud to work closely with Great Binfields, Fairfields, Rucstall and St Mary’s. The town is served by two successful further Education Colleges.
Our most recent Ofsted inspection (November 2021) rated us being a GOOD school with OUTSTANDING features.Working Hours :Monday - Friday, 8.00am - 4.00pm with a 35 minute lunch.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Flexible,Positive Outlook,Eager to learn,Confidentiality....Read more...
The purpose of the role is to undertake a wide range of administrative tasks for the Property Management Division at Stiles Harold Williams Partnership, ensuring the efficient day to day management of all properties under instruction.
Key responsibilities include:
Inputting and amending records of the property management database, Qube, using prescribed forms and set Quality Assurance procedures
Preparing Works Orders using Qube and set Quality Assurance procedures
Assisting the Team with collation of data and documents, i.e. CPSE’s, Completion Statements, management information for onboarding or handover of [new] instructions
Assisting the FM/Sustainability Team with collation/obtaining of property data and documents
Assisting FM/PM Team with updating tenant/contractor details in the helpdesk data base
Keeping tenant contact details when notified of changes informing all relevant teams including Property Management Accounts.
Managing all relevant mailboxes with particularly focus on Utilities and PTA mailbox
Using PTA system to assign tasks and load tasks when instruction provided directly by PM
Working with the various building Service Charge Budget Booklets and assisting Property Managers in compiling data to be used in those
Ensuring all utility (gas, electricity and water) and Business Rates or Council tax accounts are in the correct account names and dates and are processed for payment promptly
Assisting with obtaining competitive quotations from contractors for works at properties, in line with the service charge budgets or client instructions, for approval by the Property Managers, who will give authorisation before proceeding
Assisting with the processing and arranging payment of contractor and other invoices from client funds
Raising fee account invoices for Property Managers on Business Central
Organising payment of annual insurance premiums and recoverable electricity
To build relationships with the tenants, clients and SHW colleagues and deal with issues when they arise
To also build relationships of trust with contractors via Safe Contractor, to ensure that they are available at times of urgency
To work closely with Property Managers and other department colleagues, to enhance the client service levels delivered by SHW so that quality standards are achieved
To develop a general understanding of all aspects of property management
Who you will be:
Turns work around promptly and ensures customer service standards are maintained
Has exceptional attention to detail and works with property managers to ensure accuracy of stored information and efficiency when collating information
Builds up professional working relationships with clients, lessees and contractors easily and ensures messages are answered clearly, promptly and efficiently
Works to current office methodology and suggests improvements (subject to approval)
Training:Business Administration Level 3 Apprenticeship On the job training with experienced colleagues.Training Outcome:There is an opportunity for a fulltime job upon successful completion of the apprenticeship as a Property Team Administrator.Employer Description:Stiles Harold Williams Partnership is a well-known company with expertise in commercial, residential and mixed-use property. They have experts in office, industrial, and retail property, supported by our specialists in Investment, Town Planning, Development, Healthcare & Medical, Roadside, Charities, Airports, Leisure and Leasehold Reform. Their management teams look after over 1,000 different properties across the differing sectors and throughout the UK. With ten offices across London and the Southeast, they pride themselves in providing expert service and peerless market knowledge in specific local markets.Working Hours :Monday to Friday 9am – 5.30pm with remote learning and occasional attendance at Crawley CollegeSkills: Works on initiative,Team player,Confident,Good telephone manner,Excellent communication,IT and MS Office Literate,Organised,Able to prioritise,Willingness to learn,Motivated,Committed,Reliable and helpful,Asks for help,Offers assistance....Read more...
The purpose of the role is to undertake a wide range of administrative tasks for the Property Management Division at Stiles Harold Williams Partnership, ensuring the efficient day-to-day management of all properties under instruction.
Key responsibilities include:
Inputting and amending records of the property management database, Qube, using prescribed forms and set Quality Assurance procedures
Preparing Works Orders using Qube and set Quality Assurance procedures
Assisting the Team with collation of data and documents, i.e. CPSE’s, Completion Statements, management information for onboarding or handover of [new] instructions
Assisting the FM/Sustainability Team with collation/obtaining of property data and documents
Assisting FM/PM Team with updating tenant/contractor details in the helpdesk data base
Keeping tenant contact details when notified of changes informing all relevant teams including Property Management Accounts.
Managing all relevant mailboxes with particularly focus on Utilities and PTA mailbox
Using PTA system to assign tasks and load tasks when instruction provided directly by PM
Working with the various building Service Charge Budget Booklets and assisting Property Managers in compiling data to be used in those
Ensuring all utility (gas, electricity and water) and Business Rates or Council tax accounts are in the correct account names and dates and are processed for payment promptly
Assisting with obtaining competitive quotations from contractors for works at properties, in line with the service charge budgets or client instructions, for approval by the Property Managers, who will give authorisation before proceeding
Assisting with the processing and arranging payment of contractor and other invoices from client funds
Raising fee account invoices for Property Managers on Business Central
Organising payment of annual insurance premiums and recoverable electricity
To build relationships with the tenants, clients and SHW colleagues and deal with issues when they arise
To also build relationships of trust with contractors via Safe Contractor, to ensure that they are available at times of urgency
To work closely with Property Managers and other department colleagues, to enhance the client service levels delivered by SHW so that quality standards are achieved
To develop a general understanding of all aspects of property management
Who you will be:
Turns work around promptly and ensures customer service standards are maintained
Has exceptional attention to detail and works with property managers to ensure accuracy of stored information and efficiency when collating information
Builds up professional working relationships with clients, lessees and contractors easily and ensures messages are answered clearly, promptly and efficiently
Works to current office methodology and suggests improvements (subject to approval)
Training:
Business Administration Level 3 Apprenticeship
On the job training with experienced colleagues
Training Outcome:There is an opportunity for a full-time job upon successful completion of the apprenticeship as a Property Team Administrator.Employer Description:Stiles Harold Williams Partnership is a well-known company with expertise in commercial, residential and mixed-use property. They have experts in office, industrial, and retail property, supported by our specialists in Investment, Town Planning, Development, Healthcare & Medical, Roadside, Charities, Airports, Leisure and Leasehold Reform. Their management teams look after over 1,000 different properties across the differing sectors and throughout the UK. With ten offices across London and the Southeast, they pride themselves in providing expert service and peerless market knowledge in specific local markets.Working Hours :Monday to Friday 9am - 5.30pm with remote learning and occasional attendance at Crawley CollegeSkills: Works on initiative,Team player,Confident,Good telephone manner,Excellent communication,IT and MS Office Literate,Organised,Able to prioritise,Willingness to learn,Motivated,Committed,Reliable and helpful,Asks for help,Offers assistance....Read more...
