Helpdesk Administrator Jobs   Found 3 Jobs, Page 1 of 1 Pages Sort by: Relevance Date

Business administrator apprentice

Invoicing Planning Scheduling Helpdesk calls Purchase orders Updating client records and supporting with the day to day running of the engineers and resources Training:Level 3 Business Administrator apprenticeship standard - delivered in the workplace.Training Outcome:This is an opportunity that could lead to a perm full-time role following the apprentice.Employer Description:ASH Integrated services LTD are a mechanical & Electrical company. We employ around 60 employees, which include electrical, mechanical engineers, accounts, helpdesk and estimation.  We provide hands-on support 24hours to commercial businesses for any mechanical and electrical requirements. Our helpdesk ensures resources and jobs are planned effectively and prioritizes urgent requests to meet clients’ expectations. We are a business that’s drives success and invests in our people to succeed in their roles.Working Hours :Monday to Friday 8:30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Apprenticeship Level 3 Business Administrator

Receive and log reactive maintenance jobs from clients by telephone, email and maintenance portals Raise jobs accurately on the company job management system Review incoming jobs and assist with prioritising urgent and emergency call-outs Allocate jobs to the appropriate engineers, operatives and subcontractors Contact engineers to obtain updates on ongoing and completed works Keep clients updated on the progress of their maintenance requests Schedule appointments and coordinate access to properties and sites Monitor outstanding jobs and follow up to ensure they are progressed within required timescales Update job records with engineer notes, photographs, completion information and other relevant documentation Assist with arranging materials, parts and additional works required by engineers Liaise with approved subcontractors when specialist works are required Request and process quotations where necessary Assist with checking completed jobs before they are closed and prepared for invoicing Respond professionally to telephone calls, emails and client enquiries Maintain accurate records and ensure all job information is kept up to date Provide general administrative support to the maintenance and operations team Complete apprenticeship training, coursework and assessments alongside your day-to-day responsibilities Training:You will attend Waltham Forest College, located at 707 Forest Road, Walthamstow, London, E17 4JB, as part of their apprenticeship training. 1 day per week at college On-site college-based training The remaining days will be spent working with FDE, gaining practical experience and developing business administration skills in the workplace Training will support the apprentice in building the knowledge, skills, and behaviours required to successfully complete their apprenticeship Training Outcome:This apprenticeship provides a strong introduction to the reactive maintenance industry. Following successful completion, there may be opportunities to progress into positions such as Maintenance Administrator, Maintenance Coordinator, Helpdesk Coordinator, Repairs Planner, Scheduler or Contract Administrator, depending on performance and business requirements.Employer Description:Storm Maintenance Ltd provides professional property maintenance, 24/7 emergency call-outs, and fire safety compliance services across London and the South East. They handle plumbing, electrical faults, heating, and general property repairs for residential and commercial clients.Working Hours :Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative ....Read more...

Business Support Administrator Apprentice

Operating within a fast-growing EdTech environment, the Business Support Administrator Apprentice will learn the skills needed to provide effective administrative support while helping the delivery team with their day-to-day work. The role includes supporting the onboarding of new education providers, responding to basic customer enquiries, keeping records up to date, and helping office processes run smoothly. Through this, the apprentice will play an important part in delivering a positive experience for our customers while developing valuable business administration skills. Main duties and responsibilities after training: Onboarding Support Help set up new customers on the company's systems Enter and check information using Microsoft Excel, internal systems and email Make sure customer information is accurate and up to date Helpdesk Administration Answer telephone calls in a professional and friendly manner Log customer enquiries and requests onto the company system Pass enquiries to the correct team when needed Issue Tracking & Escalation Record software issues or faults reported by customers Escalate urgent issues to the relevant team members Help ensure issues are dealt with quickly Office & Meeting Coordination Prepare meeting rooms for meetings, training sessions and customer visits Arrange refreshments when required Help keep the office organised and running smoothly Project Work & Continuous Improvement Support projects that help improve business processes Learn from colleagues and take on new responsibilities as your skills develop Share ideas to help improve the way the team works This is not an exhaustive list and responsibility will be increased as the business and individual grows.Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship: Level 3 Business Administrator Apprenticeship Standard qualification Level 2 Functional Skills maths and English if required This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions Training Outcome:Great prospects for progression to a full-time position for the right candidate.Employer Description:At SAM people, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 2,600 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and Edu HR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers, cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.Working Hours :Monday - Friday, 8.30am - 4.30pm (30 mins lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative ....Read more...