Providing technical support via phone, email, remote support software and face to face – ensuring a high level of service
Diagnosing technical faults and providing remedies
Monitoring and updating our helpdesk software with information on support calls
Delivering technical advice and guidance to staff and studentsInstalling, maintaining, repairing and removing software, hardware and other equipment as appropriate
Liaising with suppliers and purchasing new hardware, software and departmental supplies
Testing new software and hardware systems
Planning and improving the delivery of technical support
Training:
The apprenticeship training is delivered through Yeovil College with on site delivery once every two weeks, plus a one hour remote session each week
This training will teach you the knowledge, skills and behaviours set out in the ICT Technician standard
On completion, the apprentice will receive the level 3 qualification
Training Outcome:
Upon completing our IT Technician Apprenticeship, the future holds promising opportunities
The right candidate can look forward to a bright career trajectory, with the potential to evolve into roles like an IT Systems Technician or other advanced positions within the dynamic ICT sector
Your journey begins here, but the possibilities for growth and success are limitless
Join us and unlock your path to a rewarding tech career
Employer Description:Gillingham School is a mixed comprehensive for 11-19 year olds. Safeguarding Children Statement Gillingham School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Equal Opportunities Statement Gillingham School values the diversity of our workforce and welcome applications from all sections of the community.Working Hours :Monday - Friday, 08:15 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The successful candidate will be working within the technical services support desk; Responding to critical stakeholder queries and issues and providing support with an escalation path. Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies.
Typical roles and responsibilities also include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT Hardware
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Key Duties include but are not limited to:
Supporting business users via incident and service requests, both internally and co-managed helpdesk systems, working with ICG’s support vendors
Primary hands-on support for users at head office location
On and offboarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365)
Updating data across various systems, working with the entire IT department to keep data consistent and up to date
Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager at site
Testing configuration and security changes to deploy into the business
Training:Information Communications Technician Apprenticeship Level 3:
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment
Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues
Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects
This ensures that learning and skills are directly applied to the apprentice’s role, and maximise
Training Outcome:
Possibility of a full time role upon completion
Employer Description:The Inn Collection Group are a hospitality business founded in the North East over 15 years ago and now have a strong presence across Northern England and Wales, with a desire to expand further.The ICG story has been one of success and expansion, with a unique 'pubs with rooms' offer, we strive to give our customers the best of both worlds.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
You’re proactive, reliable, and enjoy working as part of a team, while also taking ownership of your tasks. You’re keen to learn, open to feedback, and comfortable following guidance as you develop your skills. A strong communicator, you’re able to support colleagues with varying levels of technical knowledge and provide a positive user experience.
What you’ll be doing
Collaborating with the wider technology team and stakeholders across the local business
Managing and maintaining presentation and meeting room equipment on-site
Preparing and configuring devices and peripherals for end users
Tracking, repairing, and reissuing returned devices
Supporting both on-site and remote hardware requirements
Performing daily checks on presentation and AV equipment
Following local working practices, including legal and health & safety regulations
Adhering to Group and Global IT policies, processes, and procedures
Receiving mentoring and training from the regional engineering team to develop your technical skills
Training:Monthly training sessions delivered virtually.Training Outcome:To progress into a Hardware Technician role.Employer Description:Global distribution and solutions provider for the engineering industryWorking Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
The Role
Providing technical IT support
Hardware diagnostics and repairing machines
Software support
Telephone and virtual assistance
Technical projects, including meeting clients and delivering onsite time with the team
General tech support
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting/problem solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willingness to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The principal responsibilities of the IT Apprentice are:
IT Support & Troubleshooting
•Provide first-line technical support to staff and students•Diagnose and resolve hardware, software, and network issues•Log, update, and monitor support tickets using the IT service helpdesk system•Set up new user accounts and manage access permissions under supervision
Device & Equipment Management
•Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals•Help manage asset inventories of IT equipment•Perform routine maintenance, including software updates and hardware checks
Network & Systems Support
•Support the team with basic network monitoring and troubleshooting•Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365)•Follow IT security procedures and help identify potential risks
Technical Projects
•Work on IT improvement projects such as device rollouts, software deployments, and system upgrades•Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment•Routine maintenance of IT equipment, AV equipment (projector filters and lamps)
Marketing & Communications Support
•Assist with basic digital marketing tasks to support the school’s online presence•Update and maintain the school website using WordPress, ensuring content is accurate, engaging, and aligned with school values•Help manage school social media channels by preparing posts, images, or announcements under guidance•Support the creation and maintenance of consistent school branding across digital and printed materials•Work with staff to promote events, achievements, and key information to the wider school community
Infrastructure & Systems Maintenance
•Assist with the installation, configuration, and routine maintenance of the school’s CCTV systems, ensuring cameras, recording equipment, and monitoring software operate effectively and securely•Support the upkeep of the school’s wireless network, including basic troubleshooting of access points and connectivity issues•Help maintain the core network infrastructure by learning foundational switching and routing tasks, such as checking port configurations, supporting VLAN setups, and assisting with network hardware replacements under supervision
Learning & Development
•Complete all apprenticeship training modules and assessments. Working towards Information Communications Technician (Support Technician) Apprenticeship L3•Attend workshops, training sessions, and mentoring meetings as required•Stay up to date with emerging technologies and best practices
Other Responsibilities
•If required, assist with “out of hours” school events including events in the hall which require sound and lighting (at times when reasonably requested)•Adhere to school policies and legal obligations (for example, GDPR, child protection and safeguarding legislation)•Keep up to date with health and safety procedures, school policies and the staff handbook•Attend meetings and training sessions as and when required•Monitor alerts and forward any safeguarding issues to the designated safeguarding leadsTraining Outcome:
Ongoing training and development
Employer Description:Oaklands School is a community comprehensive secondary school and Sixth form located in Bethnal Green, London Borough of Tower Hamlets, England.Working Hours :Monday to Friday (08:30- 16:30)Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
Customer Support: Respond to customer inquiries via phone, email, providing first-line technical support and guidance
Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner
Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions
Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications
User Training: Provide basic training and support to users on IT systems and software applications
System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team
Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles
Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:We offer a friendly, inclusive culture that supports, develops and attracts the best people!
Launch Your Career with an IT Service Desk Apprenticeship!
About us:
Established in 2000, Communications Solutions UK (CSUK) is a family business based in Reading, serving clients across the UK and beyond. We are a dedicated team committed to delivering exceptional IT support and services to small and medium-sized businesses.
What sets us apart? Our core values: Integrity, Care, and Trust. If you resonate with these values and are ready to live and breathe them, we want to hear from you.
The company is committed to promoting diversity and inclusion.
Are you eager to start a career in IT? Do you love problem-solving and speaking with people? If so, join us for an exciting apprenticeship in IT!Working Hours :Monday to Friday, between 9.00am and 5:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Previous study in IT....Read more...
The role will be based in Salisbury and the surrounding area but you will also be required to travel to various locations in the UK when onsite support is required.
Key responsibilities:
Provide desktop support for operating system and application issues either via email or phone with remote support tools or by making site visits
Be involved in the day to day running of the Support Team
Managing anti-virus & backups systems
Deploying new applications
Configuring new equipment such as Network Attached Storage devices, printers, MFDs, routers & switches
Maintain a high level of customer satisfaction
Install and maintain wired and wireless networks
Fault logging, tracking and escalation
Configuring and updating physical and virtual servers
The role will be suited to someone who seeks a role in which they can develop their skills and knowledge working as a key part of a small team. No two days will be the same in this role and so the successful candidate will thrive on a dynamic working environment. Good telephone and written communication skills are a must.
The successful candidate should be confident in their ability to provide support, be dynamic and be able to problem solve efficiently maintaining confidence under pressure. Skills, characteristics and experience in the following:
Windows 10 /11
Office 2010 - 365
Active directory
Windows server
Hardware troubleshooting
LAN / TCPIP / DHCP / DNS / Firewalls / VPN’s / Wi-Fi
Azure
Hyper-V & VM Ware experience
Mac hardware and OSX
Security and cyber awareness
Audio-Visual hardware and software
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
This is a permanent position. At the end of the apprenticeship, the successful candidate will have a Level 3 qualification as an Information Communication Technician
Employer Description:Fawcetts IT is a specialist IT service company, working with clients in Salisbury, Wiltshire and further afield, where we provide a single point of contact for all your technology needs, for a seamless service and support when you need it.
At Fawcetts IT, we believe that technology can make any business stronger. So whatever the size or nature of your enterprise, our aim is to tailor our flexible IT and technology services to meet your needs and help your business work better and more effectively.
Our Technical Department is led by Dean Williams who has more than 25 years’ experience in delivering IT services, ranging from IT support to business analysis and from project management of major systems to infrastructure and networking implementations.
We are also experienced in working with clients of all sizes, from small businesses to multi-million pound, multi-site operations, and in sectors including accounting, construction, education, food processing and manufacturing.Working Hours :Monday to Friday, 8.30am to 4.30pm but if other staff are out this may change to 8.00am - 4.00pm or 9.00am - 5.00pm At times there will be a need to work longer hours or outside of hours on a planned basis, this is paid additionally at 1.5x hourly rate.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
We are looking for a hands-on Electrical, Electronic Technician to join a growing engineering team supporting complex equipment across offshore environments. You will be working on a range of electrical, electronic and PLC-based systems, both in the field and in workshop environments.
Key Responsibilities
Carry out fault finding, maintenance, and repair on electrical and electronic systems
Perform installation, commissioning, and testing of engineering systems
Support offshore and onshore operations, including short-notice deployments
Produce clear technical reports and maintenance documentation
Liaise with customers and internal teams to ensure timely issue resolution
Key Skills
Experience in electrical, electronic maintenance, fault finding and testing
Background in aviation, defence, offshore, or industrial environments
Strong understanding of electrical systems, control systems or avionics
Ability to troubleshoot both hardware and software-related issues ....Read more...
We are looking for a hands-on Electrical, Electronic Technician to join a growing engineering team supporting complex equipment across offshore environments. You will be working on a range of electrical, electronic and PLC-based systems, both in the field and in workshop environments.
Key Responsibilities
Carry out fault finding, maintenance, and repair on electrical and electronic systems
Perform installation, commissioning, and testing of engineering systems
Support offshore and onshore operations, including short-notice deployments
Produce clear technical reports and maintenance documentation
Liaise with customers and internal teams to ensure timely issue resolution
Key Skills
Experience in electrical, electronic maintenance, fault finding and testing
Background in aviation, defence, offshore, or industrial environments
Strong understanding of electrical systems, control systems or avionics
Ability to troubleshoot both hardware and software-related issues ....Read more...
Responsibilities and tasks will include:
Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
Provision of support for any reasonable software changes
Performance of routine maintenance tasks such as updates, backups, and system checks
Assistance in diagnosing and resolving simple hardware and software issues
Assisting with IT asset management and inventory tracking
Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
Responding to basic IT support requests via email, ticketing systems, or in person
Escalating more complex or unresolved customer issues to the Team Leader, when required
At all times providing excellent customer service on client site, following documented procedures and support guidelines
Following all onsite security and health and safety protocols
Training:Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth.Training Outcome:Successful completion of the apprenticeship may lead to roles such as:
Associate IT Technician (SFIA Level 2)
Service Desk Analyst
Desktop Support Engineer
Employer Description:ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.Working Hours :Monday to Friday 7.30am to 4.30pm.
You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
As a Digital Support Technician Apprentice, you will provide first-line digital and IT support across the organisation, helping colleagues make effective use of technology and digital tools. You will learn how to deliver technical assistance, maintain digital systems, and support the smooth running of day‑to‑day IT operations.
You will gain hands-on experience in:
Responding to IT support requests and troubleshooting issues
Installing, configuring, and updating software and hardware
Supporting users with digital tools such as Microsoft 365
Maintaining accurate records of IT support activities
Learning basic networking, security, and device management
Managing user accounts and permissions
Identifying and escalating more complex issues where needed
Training:Digital Support Technician Level 3.Training Outcome:The successful candidate may be chosen to have a full-time role after completing their apprenticeship.Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Your responsibilities may include:
Providing technical support for hardware and software issues
Assisting with network setup, maintenance, and troubleshooting
Responding to user queries and resolving IT-related problems
Supporting system updates, security checks, and routine maintenance
Supporting day-to-day operations
Working alongside experienced staff
Participating in ongoing training and development
Training:During your apprenticeship, you will:
Receive regular training from Excellence Solutions Limited
Complete at least 20% off-the-job training
Study the Level 3 IT Solutions Technician Apprenticeship
Gain hands-on experience in a real working environment
Training Outcome:
After successfully completing the Level 3 IT Solutions Technician apprenticeship, the apprentice will typically progress into roles such as IT Support Technician, Service Desk Analyst, or Desktop Support Engineer.
With further experience and development, there are opportunities to advance into more specialised or senior roles, including Systems Administrator, Network Engineer, Cloud Support Engineer, or Cybersecurity Analyst.
The apprentice may also choose to continue their professional development through higher-level apprenticeships (such as Level 4 or Level 5 programmes) or industry-recognised certifications, supporting long-term career progression within the IT sector.
Employer Description:Our partner is a UK-based technology company delivering innovative digital solutions to businesses of all sizes. They specialise in software development, web design, and IT consulting, helping organisations improve efficiency, strengthen their digital presence, and achieve sustainable growth. The apprentice will join a supportive and collaborative environment focused on quality, innovation, and continuous learning.Working Hours :Full-time, 30 hours per week.
Working days: 4 days (shifts to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Initiative....Read more...
Respond to helpdesk queries via phone, email, or ticketing system
Diagnose and troubleshoot hardware/software issues
Escalate complex issues to higher-level support teams (2nd/3rd line)
Assist with setting up and configuring new IT equipment (PCs, printers, routers)
Apply software updates and security patches
Monitor antivirus and backups
Help users understand and use software tools
Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365)
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Established in 2000, Ability IT are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates.Working Hours :Monday to Friday, 8:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
Answer incoming support calls, providing a friendly and helpful first point of contact.
Dealing with users on the telephone and on occasion in person to determine issues quickly and clearly.
Managing personal Service Desk ticket queue, ensuring ticket data is clear, concise and up to date.
Providing excellent customer service from start to finish.
Configuring wireless controllers and access points to deploy our solutions.
Update and manage documentation in line with company requirements.
Assessing issues quickly, taking appropriate action to escalate when required.
Providing new hardware installs (where appropriate)
Maintenance of IT equipment i.e syncing printers, hardware repairs.
Microsoft Windows Desktop Support.
Active directory – change passwords, update settings, create and delete users.
Excellent written and verbal communication skills.
Strong ability to self-learn and progress.
Approachable with good people skills.
Training:Level 3 Information Communications Technician
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Supportwise IT Services are a small but growing IT business focused on delivering excellent uptime and performance, as well as mitigating security risks.
We work with businesses of all sizes but with a focus on SMBs and SME’s, with an aim to cultivate long-term relationships with clients, built on mutual respect and support.
We are an inclusive and hardworking team who offer an exciting, fast paced, and supportive work culture. Our aim is for staff to be enthusiastic, to enjoy and to really take pleasure in their work, and we are looking for someone who also appreciates such qualities to join our team.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
IT SUPPORT ADMINISTRATOR MANCHESTER (Ad hoc travel to Blackburn) UP TO £28,000 + TRAINING & DEVELOPMENT + CAREER PROGRESSIONTHE OPPORTUNITY: We’re recruiting on behalf of a well-established and growing professional services firm with a national presence. With offices across the UK and a strong reputation for delivering high-quality services, they are now seeking an IT Administrator to join their Manchester-based team.This is a fantastic opportunity for an IT professional to work closely with the Head of IT, supporting and maintaining infrastructure across multiple sites. The role offers excellent exposure to a broad range of technologies, systems, and projects, making it ideal for someone looking to develop their technical expertise and progress their IT career.You’ll be part of a collaborative and supportive environment where continuous improvement, training, and development are actively encouraged. This would suit someone from an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role looking to progress!THE IT SUPPORT ADMINISTRATOR ROLE:
Providing 1st/2nd line support to users across multiple offices (on-site and remote)
Maintaining and supporting IT infrastructure including servers, networks, desktops and remote devices
Managing and supporting Microsoft 365, Active Directory and Azure environments
Installing, configuring and upgrading hardware and software
Diagnosing and resolving system and network issues efficiently
Supporting IT security, backups and business continuity processes
Assisting with IT infrastructure projects and system improvements
Liaising with external suppliers to source and implement IT solutions
Managing user access, permissions and password resets
Supporting mobile device management and remote access systems
Maintaining IT hardware including laptops, PCs and printers
Delivering user training, support and technical guidance
Creating and maintaining IT documentation, policies and procedures
Monitoring system performance and identifying areas for improvement
THE PERSON:
Experience in an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role
Strong knowledge of Microsoft technologies including Office 365, Azure and Active Directory
Experience supporting Windows environments (Windows 10/11 and Servers)
Strong troubleshooting and problem-solving skills
Excellent communication skills with the ability to explain technical issues clearly
A proactive and organised approach, with the ability to manage multiple tasks
A team player with a positive and flexible attitude
Full UK driving licence and willingness to travel between sites when required
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Provide first-line support for IT queries
Assist with installing and configuring hardware and software
Help maintain network systems and troubleshoot connectivity issues
Monitor system performance and update IT records
Support cybersecurity practices and data protection compliance
Assist with system upgrades and new technology implementation
Maintain accurate documentation and asset registers
Provide administrative support for IT projects
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:Looking to add to or upskill your digital team, or accelerate your own digital career? At NowSkills, we connect and develop digital talent with leading employers through official, accredited, UK government backed digital apprenticeships.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
First Line IT Support:
Serving as the first point of contact for pupils and staff within the school
Repairing, installing, configuring, and maintaining software and hardware
Diagnosing and troubleshooting IT issues
IT maintenance of hardware on site
Reprographics support
Manage IT helpdesk
Monitor key systems, including network and cyber security
Escalate issues to Senior IT Systems Administrator or Director of Digital Learning as appropriate
Audio Visual Support:
Prepare for assemblies, lectures, theatre productions and other events in our main chapel hall
Use mobile screen to prepare for meetings in different rooms
Ensure classroom Audio Visual equipment (projectors, speakers, wireless projection) is maintained and functioning properly
And to undertake other reasonable duties from time to time as the School may reasonably require
Training:
The apprentice will work towards the Level 3 Information Communications Technician Standard
This will be a mix of training in the work place, 1-1 training and review meetings and in person group training
Training Outcome:
On going training and personal development are encouraged and supported
Employer Description:Cheam is situated in a stunning rural location ten minutes from Newbury and fifteen minutes from Basingstoke, just off the A339. It is surrounded by smaller towns and villages from which it draws many of its pupils.
Cheam was founded in 1645 and is one of the oldest prep schools in the world. It is an IAPS boarding and day school with some 375 pupils, boys, and girls. Cheam prides itself on its excellent all-round record academically, musically, artistically and on the sports field. The facilities are outstanding. On completing their life at Cheam, children move on to the top Public Schools in England, including Eton, Wellington, Marlborough, Radley, Harrow, Winchester, Bradfield and St. Mary’s Calne. The school is non-selective yet achieves consistently high standards academically through an inspirational and dedicated team of teachers, throughout the Pre-Prep and Prep schools.Working Hours :Term time when the school is in session, the working hours would be Monday to Friday 7.45am to 4pm and Saturday 7.45am to 10am. During school holidays, the working hours would be 8.30am to 4pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience....Read more...
Provide 1st line systems support to internal staff and external customers via phone and email
Assist customers with queries relating to FTC systems (e.g. fleet management platforms, connected safety solutions, user access, reporting)
Diagnose and resolve basic system and user issues, escalating where required
Support the setup, configuration, and onboarding of new customer systems
Maintain and update customer accounts, user access, and system data across core platforms
Assist with system integrations, updates, and improvements as new solutions are introduced
Support internal teams with system usage, troubleshooting, and process improvements
Carry out basic diagnostics on hardware and system components to support the technical/engineering team
Assist in maintaining office systems and equipment (PCs, phones, printers) where required
Ensure all work aligns with company procedures, compliance, and data accuracy standards
Undertake additional duties as required by the Systems Analyst or Managing Director
Training:
Information Communications Technician Level 3
Remote training with a qualified IT tutor
Training Outcome:Promotion to IT Support Technician. Employer Description:With over 20 years of expertise, FTC Safety Solutions has grown from a team of three to 31, delivering industry-leading safety solutions in the materials handling industry across the UK, Europe, and beyond. Our success is built on exceptional customer service and a deep understanding of workplace safety. As we expand globally, our focus remains the same—protecting people and improving efficiency with reliable, innovative solutions.Working Hours :Monday to Friday, 08:00 - 16:40Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Provide day‑to‑day IT support for staff and students, managing support tickets and resolving technical issues
Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician
Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables
Install and maintain hardware, software, applications, and network components
Support multimedia needs for school events, lessons, and productions (audio, video, lighting)
Ensure safe installation of equipment and follow health & safety procedures
Contribute to ongoing IT projects, website updates, e‑resources, and general support for the wider technical/administration team
Skills & Qualities:
Strong communication, organisation, time‑management, and problem‑solving skills
Ability to work under pressure, prioritise tasks, and adapt to new systems
High accuracy, attention to detail, and confidence working with data
Team player with good customer‑service skills and flexibility to support school needs
Experience:
IT helpdesk support, troubleshooting, installations, and repairs
Supporting networks, servers, wireless systems, and internet access
Creating/managing digital resources and using assistive technologies
Experience in a school environment desirable
Knowledge:
Understanding of network infrastructure, cabling, virtual server environments, and managed wireless networks
Awareness of safeguarding, equal opportunities, and school data security requirements
Ability to evaluate procedures, use initiative, and develop effective IT systems
Training:Information Communications Technician Level 3.
Remote training with a qualified tutor with 121 and group sessions each month.Training Outcome:Possible progression to IT Technician. Employer Description:Welcome to West Specialist Inclusive Learning Centre (SILC). We are a community special school supported by Leeds City Council, providing high-quality education for more than 300 learners aged 2–19 who have an Education, Health and Care Plan (EHCP).Working Hours :Monday to Thursday - 8am - 4pm Friday 8am - 3.30pm (30-minutes lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Work independently to troubleshoot and resolve incidents and service requests
Maintain and contribute towards a knowledge base
As part of the IT Support team in ensuring that the network, hardware, software and peripherals are running smoothly, with access levels, applications and desktop setups appropriate for different users
Maintain online services that extend the school network, such as Microsoft 365 and MIS, etc
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
To function as an escalation point for tickets requiring local on-premise involvement to resolve
Offer support to other team members to help them troubleshoot and resolve incidents and service requests
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables, fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security of the network
Security marking and keeping an inventory of equipment
Identify and inform areas that will improve school IT security.
Provide on-the-ground technical support for implementing project activities
Complete individual project tasks within the expected time frame
To closely monitor use of audio/visual materials and equipment, and reclaim after use. To ensure that all resources are secure at all times when not in use
To assist with maintaining and erecting staging, sound and AV equipment as and when required
To liaise with outside suppliers in the hiring and potential purchases of audio/visual equipment for events and future projects.
To be responsible for the production of audio/visual material for both internal and external uses for the promotion of/use by the school
Help the Trust and academies achieve compliance with the Data Protection Act, RPA and GDPR
Ensure that Copyright Licensing Authority guidelines are adhered to, as advised by the IT Management Team
Assist staff on correct network procedures and use of new software
To attend up to five agreed and specific evening events, to provide technical support. E.g. parents evenings
Advise staff and students on how to be “Cyber Safe” in accordance with NCSC or DFE guidelines
To maintain staff and pupil confidentiality
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisationLET ME PLAY LIMITED.
Your training courseIT solutions technician.
Equal to Level 3 (A level).Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30-minutes lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills....Read more...
Responding to IT Helpdesk queries and managing the ticket queue
Troubleshooting hardware and software issues
Building and provisioning new devices
Performing daily system checks and managing backups
Supporting network maintenance and upgrades
Delivering IT inductions for new starters
Assisting the IT Manager with project work
Training:Digital Support Technician Level 3.
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:We are on a journey of ambitious growth; we are looking for like-minded people to join us on this journey. The sky is the limit at Kubus, and we will always do our best to secure roles for people who enhance our culture.Employer Description:At Kubus, we enhance our customers’ experiences by simplifying and managing complex IT solutions, delivered through expertise, world class partnerships, with a global reach.Working Hours :Full-time contract - 37hrs a week.
08:30/09:00 - 17:00/17:30, Monday - Thursday.
08:30/09:00 - 16:30/17:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
