An exciting opportunity has arisen for a Schools IT Technician with 2 years of experience providing IT support in a school setting to join a well-established IT solutions provider. This full-time role offersexcellent benefits and a salary range of £23,690 - £25,550.
This role involves daily travel to schools in Leicestershire, Coventry, and Birmingham. A DBS Check will be carried out on candidates if chosen for the role.
As an Schools IT Technician, you will deliver technical support to multiple schools across the region, maintain IT systems, and ensure the smooth operation of technology within each school.
You will be responsible for:
? Diagnosing and resolving hardware, software, and network issues across multiple school sites.
? Maintaining and upgrading IT equipment, including servers, computers, and network devices.
? Managing school networks, including WiFi systems, routers, and switches.
? Deploying and supporting software applications, including Office 365, Windows Server, and Intune.
What we are looking for:
? Previously worked as an ICT Technician, IT Technician, IT Support Technician, IT Engineer, ICT Engineer, Technical Support Engineer or in a similar role.
? At least 2 years of experience providing IT support in a school setting.
? Must have experience working in a school.
? Strong knowledge of IT infrastructure, including hardware, networking, and software.
? Familiarity with cloud computing platform.
? Skilled in Microsoft Office 365, Windows Server, Intune, Active Directory, Google Workspace, NET2, and WiFi access points.
What's on offer:
? Competitive salary
? Company events
? Company pension
? Free parking
? On-site parking
? Sick pay
Apply now for this exceptional ICT Technicianopportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources....Read more...
Test Technician required to support Test Engineers on chemical thrust cell preparation and maintenance, pressure and control systems checks, (particularly leak and pressure integrity). Our client is an international Aerospace and Defence supplier growing their spacecraft propulsion department which serves commercial, defence and scientific markets.
Key skills
Mechanical fitting and general practical hands on engineering experience.
Ideally apprenticeship background.
High pressure gas and fluidic systems knowledge.
Attention to detail and interest in quality, speed and efficiency.
Safety-first approach
Responsibilities
Piping and Instrumentation Diagram interpretation.
Using electrical and electronic measurement and testing tools.
Space flight hardware, preparation of hardware for test, test stand installation with instruments.
Support process improvements, on site pressurant systems, panel builds, pipe bending and new propellant vessels.
Vacuum and high pressure gas system maintenance.
....Read more...
Test Technician required to support Test Engineers on chemical thrust cell preparation and maintenance, pressure and control systems checks, (particularly leak and pressure integrity). Our client is an international Aerospace and Defence supplier growing their spacecraft propulsion department which serves commercial, defence and scientific markets.
Key skills
Mechanical fitting and general practical hands on engineering experience.
Ideally apprenticeship background.
High pressure gas and fluidic systems knowledge.
Attention to detail and interest in quality, speed and efficiency.
Safety-first approach
Responsibilities
Piping and Instrumentation Diagram interpretation.
Using electrical and electronic measurement and testing tools.
Space flight hardware, preparation of hardware for test, test stand installation with instruments.
Support process improvements, on site pressurant systems, panel builds, pipe bending and new propellant vessels.
Vacuum and high pressure gas system maintenance.
....Read more...
An exciting opportunity has arisen for a Schools IT Technician with 2 years of experience providing IT support in a school setting to join a well-established IT solutions provider. This full-time role offersexcellent benefits and a salary range of £23,690 - £25,550.
This role involves daily travel to schools in Leicestershire, Coventry, and Birmingham. A DBS Check will be carried out on candidates if chosen for the role.
As an Schools IT Technician, you will deliver technical support to multiple schools across the region, maintain IT systems, and ensure the smooth operation of technology within each school.
You will be responsible for:
* Diagnosing and resolving hardware, software, and network issues across multiple school sites.
* Maintaining and upgrading IT equipment, including servers, computers, and network devices.
* Managing school networks, including WiFi systems, routers, and switches.
* Deploying and supporting software applications, including Office 365, Windows Server, and Intune.
What we are looking for:
* Previously worked as an ICT Technician, IT Technician, IT Support Technician, IT Engineer, ICT Engineer, Technical Support Engineer or in a similar role.
* At least 2 years of experience providing IT support in a school setting.
* Must have experience working in a school.
* Strong knowledge of IT infrastructure, including hardware, networking, and software.
* Familiarity with cloud computing platform.
* Skilled in Microsoft Office 365, Windows Server, Intune, Active Directory, Google Workspace, NET2, and WiFi access points.
What's on offer:
* Competitive salary
* Company events
* Company pension
* Free parking
* On-site parking
* Sick pay
Apply now for this exceptional ICT Technicianopportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Your duties and responsibilities in this role will consist of:
Assess incoming incidents and prioritise work according to timescales and processes
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation
Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check
Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives
Training Outcome:The role offers a permanent role upon completion of the apprenticeship depending on performance:
Apprentice Technician
Junior Technician
On Site Technician
Senior Technician/Team Leader
Infrastructure Manager/Service Delivery
Employer Description:Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Hard working,Good team player....Read more...
An Automotive company is currently seeking a talented Customer Support Technician. They are looking for individuals who not only possess excellent technical skills but also have experience in administration and coordination.
Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly and efficiently.
Coordinate and supervise the support service alongside technicians to ensure smooth operations and maximize customer satisfaction.
Requirements:
Previous experience as a Customer Support Technician or similar role in a technology-oriented environment.
Strong technical skills and proficiency in troubleshooting software and hardware issues.
Excellent communication skills to interact effectively with customers and internal teams.
Full clean UK driving licence.
Has worked in or studied the automotive or Motorsport industries ....Read more...
An Automotive company is currently seeking a talented Customer Support Technician. They are looking for individuals who not only possess excellent technical skills but also have experience in administration and coordination.
Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly and efficiently.
Coordinate and supervise the support service alongside technicians to ensure smooth operations and maximize customer satisfaction.
Requirements:
Previous experience as a Customer Support Technician or similar role in a technology-oriented environment.
Strong technical skills and proficiency in troubleshooting software and hardware issues.
Excellent communication skills to interact effectively with customers and internal teams.
Full clean UK driving licence.
Has worked in or studied the automotive or Motorsport industries ....Read more...
Providing First-Line Support: Assist clients and internal staff with technical issues via phone and email
Monitoring Alerts: Investigate and resolve monitoring alerts related to disk health, disk space, device performance, and failed logins
Backup Alerts: Monitor, investigate, and resolve backup alerts to ensure data integrity
Hardware Diagnostics: Diagnose and resolve hardware faults promptly and efficiently
Device Setup and Configuration: Install operating systems, Office 365, and other applications on client devices
Information Management: Ensure information is up to date and properly escalated in ConnectWise Manage, Automate, and IT Boost
Troubleshooting Tools: Utilise tools such as PowerShell and Command Prompt for troubleshooting and problem resolution.Network Performance Monitoring: Work on client architecture to monitor and improve network performance
Training:https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1Training Outcome:Potential of a full time job role upon completion.Employer Description:They pride themselves on delivering top-notch IT services to businesses across Bromsgrove and beyond. Their mission is to empower their clients with innovative technology solutions and unparalleled support. With over two decades of industry experience, they're committed to excellence and continuous learning.
As an IT Support Technician Apprentice, you'll gain hands-on experience and industry-recognised certifications while working alongside their expert team.Working Hours :Working Monday-Friday, 8:30am-5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Key Responsibilities:
Provide first-line technical support to staff and students, addressing issues related to hardware, software, and digital services.
Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms.
Install and configure new hardware and software as required.
Ensure that all IT equipment and systems are running efficiently and securely.
Assist with the management of user accounts, permissions, and security settings.
Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools.
Provide training and guidance to end-users on how to use various IT systems and applications effectively.
Monitor and report on system performance, identifying and resolving issues proactively.
Assist with regular backups and updates of systems and software.
Document and track technical issues, ensuring a clear record of support requests and resolutions.
Collaborate with the IT team to implement new technologies and upgrades.
Training:Level 3 Digital Support Technician Apprenticeship Standard, which includes:
Level 2 Functional Skills in maths and English (if required) and End-Point Assessment (EPA)
Training will be one day a week
Training should be at the college
Training Outcome:
Possibility to move a permanent job as a Digital Support Technician.
Employer Description:London Vesta College is a leading IT and digital training provider dedicated to delivering cutting-edge learning experiences. We equip individuals with the skills and knowledge to excel in the ever-evolving digital landscape. As a training provider, we are now looking to support our own growing digital needs by offering an exciting apprenticeship opportunity to become an IT and Digital Support Technician.Working Hours :Monday - Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Server and device maintenance.
Answering the phone to customers.
Logging tickets with the helpdesk ticketing system.
First line triage and resolution of customer issues.
Establish and meet service level agreements with end users.
Monitor and test network performance and provide network performance statistics and reports.
Commuting to customer sites as required.
Research into new IT processes and systems.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification:
CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
Installation and commission of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Training Outcome:
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Employer Description:Addcom IT Limited are an established IT company based in Farnham, Surrey. They provide high quality IT support and IT services to both the educational and corporate sectors. They focus on customer satisfaction and helping their clients reach their objectives through reliable and professional IT support.
Addcom offer a wide range of IT Support and IT Services to cover any challenges business may encounter, these include areas such as:
Cloud Computing, Desktop Migration, Server Migration, Virtualisation, CCTV installation, Audio Visual, Project Management, Network Support, Server Support, Help Desk, VOIP phones, Office 365 Phones Systems among others.Working Hours :Monday to Friday: 09:00 - 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,A keen interest in IT,Good time keeping....Read more...
£28,000 - £35,000 + Benefits
FULL OR PART TIME
In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role.
Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses based across the South of England, providing every aspect of computer hardware and software support, advice and consultancy to their customers.
Applications for this newly created role are welcomed from individuals looking to build a full or part time career within the IT support industry as part of a small friendly team, whilst avoiding the usual commute into the city. Job seekers with a desire to expand their knowledge of ‘hands-on’ IT support that can demonstrate their passion for learning and all things IT, are encouraged to apply.
The ideal candidate will understand the importance of building trusted relationships with customers through delivering a competent, professional service as part of a role in which nothing is too much trouble. This will often involve working on site in occupied commercial or residential premises. As such, discretion, professionalism, respect and the ability to travel across the south-east, are all essential requirements.Key Responsibilities
Work alongside others to provide support, maintenance and configuration solutions.
Support users, server and storage infrastructure including new installations and reconfigurations.
Build an in-depth knowledge of specific technical areas.
Implementation of hardware and services through onsite or remote work
Effectively evaluate the priority of job requests and be able to appropriately judge when to escalate issues in a busy environment.
Take ownership of jobs to ensure issues are logged and resolved in a timely manner and resolutions communicated effectively.
Be able to produce and contribute to technical documentation.
Self-motivated, ambitious and keen to work in teams including non-technical people as well as autonomously.
A general keenness to learn new skills to help take the business forward.
Ability to work under pressure whilst demonstrating a flexible, enthusiastic and hardworking attitude with minimum supervision.
A keen eye for detail and a character with high standards.
Excellent communication skills, both written and oral.
Skills & Experience
A passion for IT and technology.
Excellent communication skills and telephone manner.
Demonstrable customer centric, technical support experience in a client facing/desk side role position.
Great problem-solving skills with the ability to follow processes and procedures, you will be able to prioritise and manage several pieces of work at the same time.
Good knowledge of PC hardware with experience of diagnosing problems.
Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS), Office 365 and cloud-based solutions.
Good knowledge of networking principles
Experience with MS Windows server 2008 - 2019 or Small Business Server product series.
Full UK driving licence.
Experience with MS Windows OS and Apple Mac OSX.
Hardware repairs including PCs, Laptops and Apple Macs.
This is a wonderful opportunity for an adaptable, customer centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of software and hardware-based solutions to clients throughout the south-east. A competitive salary and benefits package is on offer to the successful candidate, in addition to full training if required. Apply now!....Read more...
As an IT apprentice you will be part of our support function working alongside colleagues responding to IT incidents.
The support can be both hardware and software related and covers technologies such as Cloud and Networking.
Duties:
Making inbound/outbound calls
Resolving/fixing general IT issues and imaging issues
Attend apprenticeship training and complete Exams within the apprenticeship scheme
Work as part of team to meet client needs
Run diagnostics to find problems with software and hardware
General administrative duties
Manage/create Backups/patch jobs
Shadow field engineers on site visits
Provide support for Windows OS (7, 10 and Server 2008, 2012, 2016 and 2019) and Mac OS
Training Outcome:Possible full-time technician role at the end of the apprenticeship.Employer Description:Here at Dental Dynamix we specialise in supplying digital imaging solutions as well as bespoke, reliable and cost-effective IT infrastructure to the UK dental industry. We work alongside leading imaging manufacturers including KaVo Kerr, Planmeca, Acteon and Durr.Working Hours :Monday to Friday between 8:30 and 5:30 on a rota shift basis.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
We are looking for an experienced Ground Support Equipment (GSE) Test Technician. As a GSE Test Technician, you will be responsible for various tasks including hot fire testing of apogee engines, instrumentation of engines, and maintaining and upgrading the firing site.
Key Responsibilities:
Conduct hot fire testing of apogee engines.
Instrument engines and maintain firing site.
Support lead Test Engineers for site preparation and maintenance.
Handle propellant sampling, analysis, and testing.
Maintain and operate mechanical and steam vacuum systems.
Calibrate instrumentation and conduct steam boiler maintenance.
Work with and handle flight hardware, including preparation of customer flight engines for test, instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities.
Requirements:
Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field.
Previous experience in GSE testing and chemical analysis of propellants.
Proficiency in writing reports and test procedures.
Familiarity with hot fire testing, propellant handling, and pressure systems checks.
Experience with aerospace clean rooms and fuelling operations.
Ability to interpret Piping and Instrumentation Diagrams (P&IDs).
Strong understanding of high-pressure gas and fluidic systems.....Read more...
We are looking for an experienced Ground Support Equipment (GSE) Test Technician. As a GSE Test Technician, you will be responsible for various tasks including hot fire testing of apogee engines, instrumentation of engines, and maintaining and upgrading the firing site.
Key Responsibilities:
Conduct hot fire testing of apogee engines.
Instrument engines and maintain firing site.
Support lead Test Engineers for site preparation and maintenance.
Handle propellant sampling, analysis, and testing.
Maintain and operate mechanical and steam vacuum systems.
Calibrate instrumentation and conduct steam boiler maintenance.
Work with and handle flight hardware, including preparation of customer flight engines for test, instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities.
Requirements:
Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field.
Previous experience in GSE testing and chemical analysis of propellants.
Proficiency in writing reports and test procedures.
Familiarity with hot fire testing, propellant handling, and pressure systems checks.
Experience with aerospace clean rooms and fuelling operations.
Ability to interpret Piping and Instrumentation Diagrams (P&IDs).
Strong understanding of high-pressure gas and fluidic systems.....Read more...
The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of equipment, support of common software packages used across the business and other general tasks as appropriate.
Key Responsibilities:
Responding to IT support requests from staff and learners in a professional and timely manner
Troubleshooting and resolving hardware and software issues, providing remote or on site support when necessary
Maintaining accurate records of support requests, resolutions, and relevant information in the ticketing system
Installing, configuring, and updating software applications and operating systems on workstations
Assisting with setting up and configuring new user accounts and devices
Supporting with routine maintenance tasks, such as system updates, backups, and system performance monitoring
Assisting with troubleshooting network connectivity issues and resolve them promptly
Collaborating with the IT Support team to identify and implement improvements to systems and processes
Assisting with managing hardware and software inventory, including tracking, and organising IT assets
Developing user-friendly documentation and guides for common IT procedures and issues
Training:Qualification:
Level 3 Information Communication Technician Apprenticeship Standard
Assessment method:
Professional discussion underpinned by portfolio
Project report with questioning
Venue:
The Sheffield College, Granville Road, Sheffield, S2 2RL
Attendance:
Day release
Training Outcome:
To be encouraged and agreed
Employer Description:CSE is an independent, specialist provider of software, IT services, hardware and technical expertise to the education sector.
We support schools requiring a single software solution, through to those needing large, complex projects implementing or fully managed IT services.Working Hours :8.00am - 4.00pm with 30mins lunch break. Days to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Analytical skills,Team working,Initiative....Read more...
Responding to helpdesk requests remotely and providing timely technical support.
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
Performing hardware and software repairs in their well-equipped workshop facility.
Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
Carrying out network documentation and reporting to maintain accurate records.
Assisting with sourcing IT equipment and software to support ongoing projects.
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.
Training:
https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1
Training Outcome:
Potential for a full time job role upon completion
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Patience....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Responding to helpdesk requests remotely and providing timely technical support
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
Performing hardware and software repairs in their well-equipped workshop facility
Assisting with the installation of hardware and software, ensuring seamless integration and functionality
Carrying out network documentation and reporting to maintain accurate records
Assisting with sourcing IT equipment and software to support ongoing projects
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
There is also a comprehensive training and progression plan in place as an employee with Partnership Education
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday to Friday
9am- 5pmSkills: Communication skills,IT skills,Problem solving skills,Logical,Team working....Read more...
Provide support to staff and students throughout the working day.
Respond to any requests from staff and students.
Work with the ICT Technician to support repairs of both staff and student devices.
Work with all staff and students to resolve issues as efficiently and effectively as possible including printer issues, data projectors, student passwords.
Assist with the installation and application of software licenses.
Carry out regular health checks on hardware and software.
Undertake regular in-house training to become certified to carry out repairs on all devices.
Ensure effective safeguarding procedures are in place and continually monitored.
Attend departmental meetings and other meetings as required.
Take part in any necessary training and accreditation.
Take part in performance management reviews.
To establish and maintain good relationships with all Students, parents/carers, colleagues and other professionals.
Assist with the operation of the school’s information and communication networks, undertaking appropriate repairs as necessary.
Advise on and assist with the effective development of the school’s information and communications networks.
Assist your line manager and the senior leadership team with hardware and software matters within the school including any ICT developments, relevant bids and suppliers.
Assist administrative staff with hardware and software operations as required by your line manager including SIMS and Google Suite.
Ensure that staff and students have a satisfactory, robust, reliable and secure ICT environment, including checking the functioning of all networking connections and active components, back-upschemes for the curriculum and administration ICT environments.
Carry out checks including adjusting monitor settings if required and cleaning monitors and keyboards.
Install and configure hardware and software including new releases, carry out testing and train staff.
Monitor the performance of hardware, software and the network, identifying problems and resolving them, and advising your line manager of issues and potential improvements.
Provide live run scheduling and monitoring as required, including integrity checking for archive/back-up data including data export for networks and other regular housekeeping and maintenance procedures.
Assist with the safe receipt and storage of hardware, software and consumables including any necessary unpacking and installation.
Maintain accurate and up to date records of all ICT hardware and software on site including, for example, laptops and digital projectors.
Diagnose and report faults to maintenance contractor including liaising with the contractor in the fixing of faults.
Check and re-fit toner and cartridges and carry out periodic printer/ photocopier maintenance such as head cleaning and alignment. Liaise with photocopier provider for support as necessary.
Control stock, including liaising with suppliers, maintaining records, and monitoring stock levels.
Maintain a log of work undertaken, problems, changes and resolutions.
Work in conjunction with the Network Manager.
Monitor and manage the use of the internet within the school, including the management of e-mail accounts.
Support the network by adding new members of the school community and the archiving of user materials from school leavers (both staff and students) before removal of their user accounts.
Ensure all staff receive a security badge and remove leavers from the system.
Maintain user, public and shared folders and desktops.
Support the delivery of INSET programmes for staff and assemblies as required.
Training:The apprenticeship will be fully remote, with full support given on site. This will be for 18 months, with opportunity for progression following successful completion.Training Outcome:There may be opportunity for progression to IT Assistant within the school, following successful completion of the apprenticeship.Employer Description:Our vision is that the highest expectations, an ethos of ‘enjoy, respect, achieve’, unparalleled opportunity and highly effective teaching combine to develop students who are ‘game-changers’.
As a multi-academy trust (MAT) of non-fee paying schools, we provide innovative, high-quality education for children aged four to 18. We work together with shared values and vision to ensure consistency and excellence for all our students.Working Hours :Full Time. Shifts to be confirmed.
37 hours per week.
52 weeks per year + 23 days holiday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Assist with user account creation, password resets, and access permissions using Active Directory
Provide basic training and create user-friendly documentation to help users solve common technical issues independently
Support service level agreements (SLAs) and handle escalations using the ticketing system, ensuring adherence to ITIL best practices
Deliver IT support via remote access tools (e.g., TeamViewer) and in-person, resolving issues related to hardware, software, and network connectivity
Diagnose and resolve technical issues with desktops, laptops, printers, and software applications (e.g., Microsoft Office, Business Central, Microsoft 365)
Assist with hardware upgrades, replacements, and inventory tracking of IT assets
Support network troubleshooting, including Wi-Fi, VPNs, and ensuring robust network security
Automate updates, manage group policies and deploy security patches using tools like PowerShell scripting
Gain experience in cloud computing platforms such as Cisco Meraki, Ubiquiti, and Microsoft 365
Training:Duration: 12 Months and up to 3 Months End Point Assessment.
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:In this role you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.Employer Description:At Independent Forgings and Alloys, they pride themselves on being a leading provider of high-integrity forged products for global premium quality markets. With nearly 225 years of heritage in metalworking, they've built a reputation for technical excellence, innovation, and customer-focused flexibility.
Their products are used in critical industries such as Aerospace, Military & Defence, Oil and Gas, Power Generation, and Industrial Processing. As an independent company, they offer a unique, agile approach to meeting the evolving demands of their customers.Working Hours :Monday - Thursday 8:15am to 4:30pm, Friday 8:15am to 4:00pm.Skills: Communication skills,Logical,Team working,Initiative....Read more...
Provide technical support to users both internal and external through a range of communication channels
Install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.
Address IT issues by prioritising in line with the priority criteria as defined by the organisation
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online on TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:
Opportunity to progress or full-time employment and progress to further training such as an apprenticeship degree.
Employer Description:Multi Academy TrustWorking Hours :Monday to Friday, shifts to be confirmed.Skills: IT skills,Attention to detail,Initiative,Team working,Analytical skills,Logical,Organisation skills,Problem solving skills....Read more...
Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines.
Diagnosing and resolving software and hardware faults.
Installing, configuring, and supporting desktops and laptops.
Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket, escalating unresolved tickets to 2nd Line Support Engineers when required.
Document technical issues and resolutions.
Supporting users and their devices, ensuring that clients are kept up to date at all times and effectively manage their expectations.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:Aabyss Ltd is a leading tech innovator committed to pushing the boundaries of what's possible. They specialise in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With a focus on innovation, collaboration, and continuous learning, they’re shaping the future of technology, and they want you to be part of their journey!Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines
Diagnosing and resolving software and hardware faults
Installing, configuring, and supporting desktops and laptops
Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket, escalating unresolved tickets to 2nd Line Support Engineers when required
Document technical issues and resolutions
Supporting users and their devices, ensuring that clients are kept up to date at all times and effectively managing their expectations
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:Aabyss Ltd is a leading tech innovator committed to pushing the boundaries of what's possible. They specialise in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With a focus on innovation, collaboration, and continuous learning, they’re shaping the future of technology, and they want you to be part of their journey!Working Hours :Monday to Friday. Shifts tbc.Skills: Communication skills,IT skills,Problem solving skills,Willingness to learn....Read more...
