In this role, you will provide first-line technical support to staff and students, assisting with hardware, software, and network issues, as well as helping to install and maintain IT equipment.
You will also support the secure and efficient operation of the school’s IT systems, maintain accurate records, and develop your technical knowledge within a supportive environment.
We are looking for someone with a genuine interest in IT, strong communication and problem-solving skills, and a positive attitude towards learning and professional development.
You will work collaboratively with colleagues while building the skills required for a career in IT.Training:You'll spend one day per week at Milton Keynes College as part of the Information Communications Technician Apprenticeship.Training Outcome:Successful completion of this apprenticeship can lead to progression into a full-time IT support or network technician role, with opportunities for further training and career development.Employer Description:Combining a 250-year old tradition with a modern outlook Bedford Modern School is an unpretentious, tolerant community where all students can flourish as individuals.Working Hours :Monday - Friday, times to be confirmed.Skills: Interest in IT & digital tech,Basic IT hardware,software & Systems,Manages tasks,meets deadlines....Read more...
Configuring laptops and PCs at the Krome warehouse
Installing hardware including laptops, printers, PCs, monitors, servers and racks
Decommissioning hardware and office equipment
Project involvement with some of our blue-chip clients
Training:Information Communications Technician Level 3.Training Outcome:Opportunity to develop their career in the IT sector.Employer Description:Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.Working Hours :Working hours 9.00am – 5.00pm or 8.00am - 4.00pm Monday to Friday (variable depending on client needs) with 6 hours per week allocated for studying.Skills: Basic IT hardware knowledge,Proactive, eager to learn,Punctual, detail-focused,Excellent spoken & written Eng,Great customer-facing skills,Professional & personable,Flexible in fast-paced teams,Supports cross-team work,IT GCSE preferred,Strong interest in IT,Enjoys problem-solving,Passion, curiosity, growth....Read more...
Provide first-line IT support to usersTechnologies: Windows, macOS, Microsoft 365
Support and manage mobile devices, ensuring compliance with company policies
Technologies: iOS devices, Mobile Device Management (MDM) systems
Set up, deploy, and replace PC hardware for new and existing employees
Technologies: Desktop PCs, laptops, hardware components, imaging tools
Diagnose and troubleshoot hardware and software issues, escalating where necessary
Technologies: Windows/macOS OS tools, Microsoft 365, basic networking tools
Coordinate and assist with hardware rollout and configuration projects
Technologies: Device configuration tools, deployment systems
Maintain IT standards and follow corporate governance processes
Technologies: ITIL practices, internal IT systems and documentation tools
Collaborate with teams across the business to resolve technical issues and improve user experience
Technologies: Ticketing systems, communication tools (e.g. email, collaboration platforms)
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice.Employer Description:Vaillant Group is a global, family-owned company with over 150 years of innovation, operating in more than 60 countries and employing around 16,000 people worldwide.
They are a market leader in heating and renewable energy technology, developing sustainable solutions like heat pumps and smart systems to help reduce carbon emissions and tackle climate change.
For candidates, this means joining a forward-thinking company that invests in innovation, sustainability, and people, offering the chance to build a long-term career while contributing to a greener future.Working Hours :Monday - Thursday 8.30am till 5pm, Friday - 8.30am till 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
The Role
Providing technical IT support
Hardware diagnostics and repairing machines
Software support
Telephone and virtual assistance
Technical projects, including meeting clients and delivering onsite time with the team
General tech support
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting/problem solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willingness to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
The role will be based in Salisbury and the surrounding area but you will also be required to travel to various locations in the UK when onsite support is required.
Key responsibilities:
Provide desktop support for operating system and application issues either via email or phone with remote support tools or by making site visits
Be involved in the day to day running of the Support Team
Managing anti-virus & backups systems
Deploying new applications
Configuring new equipment such as Network Attached Storage devices, printers, MFDs, routers & switches
Maintain a high level of customer satisfaction
Install and maintain wired and wireless networks
Fault logging, tracking and escalation
Configuring and updating physical and virtual servers
The role will be suited to someone who seeks a role in which they can develop their skills and knowledge working as a key part of a small team. No two days will be the same in this role and so the successful candidate will thrive on a dynamic working environment. Good telephone and written communication skills are a must.
The successful candidate should be confident in their ability to provide support, be dynamic and be able to problem solve efficiently maintaining confidence under pressure. Skills, characteristics and experience in the following:
Windows 10 /11
Office 2010 - 365
Active directory
Windows server
Hardware troubleshooting
LAN / TCPIP / DHCP / DNS / Firewalls / VPN’s / Wi-Fi
Azure
Hyper-V & VM Ware experience
Mac hardware and OSX
Security and cyber awareness
Audio-Visual hardware and software
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
This is a permanent position. At the end of the apprenticeship, the successful candidate will have a Level 3 qualification as an Information Communication Technician
Employer Description:Fawcetts IT is a specialist IT service company, working with clients in Salisbury, Wiltshire and further afield, where we provide a single point of contact for all your technology needs, for a seamless service and support when you need it.
At Fawcetts IT, we believe that technology can make any business stronger. So whatever the size or nature of your enterprise, our aim is to tailor our flexible IT and technology services to meet your needs and help your business work better and more effectively.
Our Technical Department is led by Dean Williams who has more than 25 years’ experience in delivering IT services, ranging from IT support to business analysis and from project management of major systems to infrastructure and networking implementations.
We are also experienced in working with clients of all sizes, from small businesses to multi-million pound, multi-site operations, and in sectors including accounting, construction, education, food processing and manufacturing.Working Hours :Monday to Friday, 8.30am to 4.30pm but if other staff are out this may change to 8.00am - 4.00pm or 9.00am - 5.00pm At times there will be a need to work longer hours or outside of hours on a planned basis, this is paid additionally at 1.5x hourly rate.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Responsibilities and tasks will include:
Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
Provision of support for any reasonable software changes
Performance of routine maintenance tasks such as updates, backups, and system checks
Assistance in diagnosing and resolving simple hardware and software issues
Assisting with IT asset management and inventory tracking
Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
Responding to basic IT support requests via email, ticketing systems, or in person
Escalating more complex or unresolved customer issues to the Team Leader, when required
At all times providing excellent customer service on client site, following documented procedures and support guidelines
Following all onsite security and health and safety protocols
Training:Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth.Training Outcome:Successful completion of the apprenticeship may lead to roles such as:
Associate IT Technician (SFIA Level 2)
Service Desk Analyst
Desktop Support Engineer
Employer Description:ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.Working Hours :Monday to Friday 7.30am to 4.30pm.
You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Working within the expanding central IT Team under the supervision of the Senior IT Support Technician and the IT Service Transformation Manager, the IT Solutions Apprentice takes responsibility for:
The efficient management of the IT Helpdesk
The diagnosis and resolution of routine system and network issues
The configuration and installation of new hardware and software
A full induction as well as system and network familiarisation will be provided. There are also likely to be opportunities for continuous professional development and technical qualification once the Apprenticeship has been completed.
During a normal week, the Apprentice will be based at the beautiful Westonbirt School working under the tutelage of the Senior IT Support Technician and the IT Service Transformation Manager. This will consist of on the job training and involve management of the helpdesk including:
Responding to queries via the helpdesk ticketing system or telephone
Assisting other employees with troubleshooting and the diagnosis of problems
Providing technical assistance when questions and problems arise
Ensuring that helpdesk tickets are kept up-to-date
Writing, editing, and publishing knowledge articles to support a federated approach
Resolving problems with networks and other computer systems, ideally at point of contact
Diagnosing system errors and helping to resolve them
Following up with employees to ensure full resolution of issues
Installing or changing software to fix issues
Remotely accessing staff computers at appropriate times to make changes and fix problems
Setting up new hardware for installation at different schools
Following and executing pre-defined technical implementation or testing plans
Logging of hardware into the asset management system
Asset tracking and management
In addition to the skills and qualifications listed below, the ideal candidate will demonstrate:
Honesty and integrity
Ambition, energy, enthusiasm and commitment
A positive can-do attitude and willingness to be hands-on
Excellent communication skills and ability to build relationships
A desire to achieve the very highest standards in everything they do
Empathy to connect with colleagues
They will also have:
Strong computer skills including MS Office and Email (Outlook)
Working knowledge and experience of Windows 7, 8 or 10
Ability to work independently and solve problems, escalating where appropriate
Basic knowledge of Apple Mac, iPads and iPhones
Understanding of business networking structures and methods
It would be desirable to have:
Knowledge of Windows Server 2016/2019 Active Directory
Experience of supporting MS Office 365, OneDrive and SharePoint
Experience with remote support software
Understanding of virtualisation, preferably with some experience of Microsoft HyperV and/or VMware ESXi
Understanding of ITIL principles (ideally ITIL foundation certified)
Training:
IT Solutions Technician (Software) Level 3 Apprenticeship
Training to be received both at the employer's offices and at Cirencester College
Training Outcome:Subject to successful completion of the Apprenticeship and meeting the criteria of the role, the Apprentice is likely to be offered a position within our growing IT Team, either working in Cloud Services, Desktop Support Role, or potentially dealing with Networking and Infrastructure matters.Employer Description:Founded in 2011, the group currently comprises nine independent schools in Wiltshire, Gloucestershire, Berkshire and Kent. The group is growing rapidly and we expect a number of additional schools to join us in the near future.
The group aims to provide an excellent education to all pupils, giving every child the opportunity to shine. Standards and expectations are high, and staff and pupils are challenged and supported to give their best.
Wishford schools are an equal opportunities employer and welcome applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion.
For more information on the Wishford Schools group, please visit our website.Working Hours :5 days a week (40 hour week), 8:30am to 5:30pm, with a 1 hour lunch break (To be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to multi-task,Enthusiasm,Honesty & integrity....Read more...
Installation and Management of ICT Resources:
Perform basic PC hardware repairs and upgrades
Follow acceptance test procedures for new ICT equipment
Maintain common hardware found in school; install applications and trouble-shoot basic problems
Set up hardware and perform basic checking of networked PCs
Perform routine tasks to maintain user accounts and permissions
Maintain the Trust website by uploading pages and files
Implement changes to hardware and applications, collate and interpret results of testing
Assist with the purchase of equipment following Trust procedures
Contribute to the maintenance of the ICT resource database
Supporting the Trust’s ICT service:
Update records of installed hardware and software; maintain a software library and store original copies of installed applications
Follow school backup, virus protection and security procedures
Note risks to ICT systems and suggest precautions; follow extended maintenance procedures
Respond to support requests according to Trust procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution
Work to the school’s support service definition and note problems in maintaining service levels; track external support calls
Support staff and pupils in the use of ICT resources through direct interaction and by producing simple help sheets
Respond to requests for setting up and removing AV equipment for lessons, meetings and presentations
Maintain AV equipment in a safe, clean and serviceable condition, effecting simple repairs where necessary
Health & Safety Procedures:
Carry out basic safety checks
Follow relevant H&S procedures and raise awareness among staff, pupils and other users
Developing the Trusts’ ICT service:
Attend and support staff training sessions, to increase personal understanding of how ICT is used in specific contexts
Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities
Read Trust policy documents, schemes of work and curriculum plans; attend relevant meetings
This job description outlines the main activities of the post holder. It is not meant to be, nor is it, an exhaustive or exclusive list of specific duties and activities. The post holder will be expected to undertake any duties, which could reasonably be construed as being within the remit of the post.Training:
Level 3 Information Communications Technician at Stockton Riverside College
Functional skills maths and English, if required
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:Our academies provide high quality educational and learning experiences which aim to develop:
confident individuals who are positive about who they are and what they can achieve
successful, enthusiastic and motivated learners
positive participants in their local and wider communities
We have close working relationships with local schools which enable our students to form relationships and links with other children and young people around them. Established partnerships with post 16 education and vocational learning providers help to prepare our students for adulthood.
We value our close partnership with parents and carers and we actively seek to realise the hopes and aspirations they have for their children and young people.
Each academy has its own website which I would encourage you to visit where you will hear more from the Principals about what they do and what their students achieve. Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Microsoft Office knowledge,Able to follow instructions,Excellent record keeping,Able to develop relationships,Enthusiastic & Positive,Committed,Confidentiality....Read more...
Answer incoming support calls, providing a friendly and helpful first point of contact
Dealing with users on the telephone and on occasion in person to determine issues quickly and clearly
Managing personal Service Desk ticket queue, ensuring ticket data is clear, concise and up to date
Providing excellent customer service from start to finish
Configuring wireless controllers and access points to deploy our solutions
Update and manage documentation in line with company requirements
Assessing issues quickly, taking appropriate action to escalate when required
Providing new hardware installs (where appropriate)
Maintenance of IT equipment i.e syncing printers, hardware repairs
Microsoft Windows Desktop Support
Active directory - change passwords, update settings, create and delete users
Excellent written and verbal communication skills
Strong ability to self-learn and progress
Approachable with good people skills
Training:Level 3 Information Communications Technician Apprenticeship Standard:
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Supportwise IT Services are a small but growing IT business focused on delivering excellent uptime and performance, as well as mitigating security risks.
We work with businesses of all sizes but with a focus on SMBs and SME’s, with an aim to cultivate long-term relationships with clients, built on mutual respect and support.
We are an inclusive and hardworking team who offer an exciting, fast paced, and supportive work culture. Our aim is for staff to be enthusiastic, to enjoy and to really take pleasure in their work, and we are looking for someone who also appreciates such qualities to join our team.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We’re looking for an Apprentice Engineer to deploy and manage our Products and Services. This is a mixed role, both Field Engineer, helpdesk and workshop technician. The ideal candidate will have a keen interest in IT, an analytical mind with a real problem-solving ability. If you’re excited by helping our end users get the best out of their tech, committed to delivering a great customer experience, our Service team is right for you. Additionally, you’ll provide installation, routine maintenance, and fault repair to a range of office technology products in and around the North of England.
We are keen to find an individual eager to learn and develop their skills rather than someone with a full range of existing skill sets. For the right candidate we are keen to help you achieve Microsoft Certification as well as Manufacturer training by the likes of Ricoh, Kyocera & Lexmark.
Responsibilities and Duties
Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain detailed records of repairs and maintenance works
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
Train end users in the proper use and training of the hardware and software provided
Maintain accurate records for expenses, mileage, and other relevant information in line with the role
Perform other duties as assigned by your line manager
Perform to KPI's in line with company policy
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem
Personal characteristics
Maintain a laser focus on quality, with top-notch written and spoken communication
A technical predisposition, and the desire to learn
A can-do attitude with a focus on delighting users
Willingness to work hard with an excellent work ethic
Full Clean UK Driving License & Car
Demonstrable exceptional writing skills and attention to detail
Training:Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There are opportunities to progress into a permanent role in IT support for the right candidate. They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow.Employer Description:We’re a Yorkshire based IT Provider, Managed Service Provider (MSP). This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :Monday - Thursday, 8:30am - 5:00pm.
Friday, 8:30am - 3:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
First Line IT Support:
Serving as the first point of contact for pupils and staff within the school
Repairing, installing, configuring, and maintaining software and hardware
Diagnosing and troubleshooting IT issues
IT maintenance of hardware on site
Reprographics support
Manage IT helpdesk
Monitor key systems, including network and cyber security
Escalate issues to Senior IT Systems Administrator or Director of Digital Learning as appropriate
Audio Visual Support:
Prepare for assemblies, lectures, theatre productions and other events in our main chapel hall
Use mobile screen to prepare for meetings in different rooms
Ensure classroom Audio Visual equipment (projectors, speakers, wireless projection) is maintained and functioning properly
And to undertake other reasonable duties from time to time as the School may reasonably require
Training:
The apprentice will work towards the Level 3 Information Communications Technician Standard
This will be a mix of training in the work place, 1-1 training and review meetings and in person group training
Training Outcome:
On going training and personal development are encouraged and supported
Employer Description:Cheam is situated in a stunning rural location ten minutes from Newbury and fifteen minutes from Basingstoke, just off the A339. It is surrounded by smaller towns and villages from which it draws many of its pupils.
Cheam was founded in 1645 and is one of the oldest prep schools in the world. It is an IAPS boarding and day school with some 375 pupils, boys, and girls. Cheam prides itself on its excellent all-round record academically, musically, artistically and on the sports field. The facilities are outstanding. On completing their life at Cheam, children move on to the top Public Schools in England, including Eton, Wellington, Marlborough, Radley, Harrow, Winchester, Bradfield and St. Mary’s Calne. The school is non-selective yet achieves consistently high standards academically through an inspirational and dedicated team of teachers, throughout the Pre-Prep and Prep schools.Working Hours :Term time when the school is in session, the working hours would be Monday to Friday 7.45am to 4pm and Saturday 7.45am to 10am. During school holidays, the working hours would be 8.30am to 4pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience....Read more...
Work independently to troubleshoot and resolve incidents and service requests
Maintain and contribute towards a knowledge base
As part of the IT Support team in ensuring that the network, hardware, software and peripherals are running smoothly, with access levels, applications and desktop setups appropriate for different users
Maintain online services that extend the school network, such as Microsoft 365 and MIS, etc
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
To function as an escalation, point for tickets requiring local on-premise involvement to resolve
Offer support to other team members to help them troubleshoot and resolve incidents and service requests
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables, fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security of the network
Security marking and keeping an inventory of equipment
Identify and inform areas that will improve school IT security.
Provide on-the-ground technical support for implementing project activities
Complete individual project tasks within the expected time frame
To closely monitor use of audio/visual materials and equipment and reclaim after use. To ensure that all resources are secure at all times when not in use
To assist with maintaining and erecting staging, sound and AV equipment as and when required
To liaise with outside suppliers in the hiring and potential purchases of audio/visual equipment for events and future projects.
To be responsible for the production of audio/visual material for both internal and external uses for the promotion of/use by the school
Help the Trust and academies achieve compliance with the Data Protection Act, RPA and GDPR
Ensure that Copyright Licensing Authority guidelines are adhered to, as advised by the IT Management Team
Assist staff on correct network procedures and use of new software
To attend up to five agreed and specific evening events, to provide technical support. E.g. parents' evenings
Advise staff and students on how to be “Cyber Safe” in accordance with NCSC or DFE guidelines
To maintain staff and pupil confidentiality
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisationLET ME PLAY LIMITED.
Your training courseIT solutions technician.
Equal to Level 3 (A level).Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday 8am - 4pm, Friday 8am - 3.30pm (30-minutes lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills....Read more...
This is an exciting opportunity based at Southco’s European Headquarters, located in Worcester, for a candidate starting their career in IT.
Alongside your apprenticeship, our team will provide training on our systems to enable you to provide 1st and 2nd line support to our users and their devices across the Europe region. Work is prioritised and managed through our ticketing system to enable a high level of service. You will also collaborate with the global team to deliver projects, such as system upgrades and security updates. Typical Duties will include, but are not limited to:
Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels
Diagnose, troubleshoot, and resolve IT issues relating to user devices, applications, and systems, escalating complex or unresolved faults to senior engineers where required
Install, configure, and support end‑user hardware and software, including laptops, desktops, mobile devices, and approved applications, following Southco’s IT and security standards
Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system
Collaborate with global IT colleagues and third‑party suppliers to support service delivery, system upgrades, and routine maintenance activities
Support IT projects, such as system upgrades, device refreshes, and security updates, working alongside experienced team members to deliver changes safely and efficiently
Apply IT security, data protection, and health & safety procedures when handling systems, equipment, and user data, escalating risks or issues as appropriate
Develop technical skills and professional behaviours through the ICT Level 3 apprenticeship, coaching, and on‑the‑job learning, taking responsibility for continuous improvement and development
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification, along with weekly off-the-job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
You will have a designated mentor in the workplace to support your learning, and at the end of the programme will be assessed via an external assessment body
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:For the right individual, the opportunity to secure a permanent position and/or progress onto a higher-level apprenticeship.Employer Description:Southco is a company committed to the growth of both the organisation and the individual. Driven by this value of growth and to provide you with a career development opportunity within Southco, we are looking to appoint candidates to the position of IT Apprentice - Service Desk Technician.Working Hours :Monday - Thursday, 08.00 - 16.30 and Friday, 08.00 - 15.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Microsoft operating systems,Microsoft applications,Familiarity with Microsoft 365....Read more...
Responding to IT Helpdesk queries and managing the ticket queue
Troubleshooting hardware and software issues
Building and provisioning new devices
Performing daily system checks and managing backups
Supporting network maintenance and upgrades
Delivering IT inductions for new starters
Assisting the IT Manager with project work
Training:Digital Support Technician Level 3.
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:We are on a journey of ambitious growth; we are looking for like-minded people to join us on this journey. The sky is the limit at Kubus, and we will always do our best to secure roles for people who enhance our culture.Employer Description:At Kubus, we enhance our customers’ experiences by simplifying and managing complex IT solutions, delivered through expertise, world class partnerships, with a global reach.Working Hours :Full-time contract - 37hrs a week.
08:30/09:00 - 17:00/17:30, Monday - Thursday.
08:30/09:00 - 16:30/17:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licenses
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
Being the first point of contact for support requests via phone, email or ticket
Basic remote IT support
Managing the ticketing support system
Maintaining client documentation
Regular communication with clients on the status of their support requests
Using the software system to manage requests remotely
On-site project work
Escalating more complex requests to senior staff
If you love problem-solving and are passionate about helping people, this is the role for you!
During your apprenticeship, you will be studying towards your Level 3 Information Communications Technician Apprenticeship, delivered by Professional Apprenticeships through a mixture of classroom learning and 1-1 tutor support.
With a wealth of knowledge and experience, you’ll be well-supported by the owners of the business and can look forward to excellent development opportunities within your role.
This is an incredible opportunity to start a rewarding career in IT with a fun, friendly team who are invested in developing their team. Upon successful completion of your apprenticeship, you can look forward to fantastic career progression within the business.Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem-Solving
Advanced Data Security
Computer Networks
IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Mechanical Fitter Glasgow £30,500 + Four Day Working Week + Monday to Thursday 07:00 to 17:00 + No Weekends + Full Training + Great Staff Retention + Long Term Job Security + Supportive Family Feel Environment + Work Life Balance Work a four-day week with a company that provides security, stability and work life balance. As mechanical fitter, you’ll thrive in a tight knit team that will give you full training to do the job to the best of your ability. If you are mechanically minded with hands on experience in workshop or assembly environments this is an opportunity to join a secure and growing business with long staff tenure that value and look after their staff. In this role as Mechanical Fitter, you will be based in a workshop environment, assembling mechanical components in a workshop environment, working alongside experienced engineers, and contributing to a team that prides itself on quality, collaboration, and long-term career development. Your skills will be valued, your growth supported, and your career can flourish in a family-like atmosphere.
Your Role as a Mechanical Fitter Will Include
Assembling mechanical elements on a variety of components
Installing doors, hinges, handles and hardware
Completing sub-assemblies
As a Mechanical Fitter You Will Need to Have
Demonstrable mechanical aptitude
Hands on mechanical experience
Confidence using hand tool
Experience in workshop, assembly, service or fitting environments
For immediate consideration please apply directly or call 07458143259 Mechanical Fitter, Maintenance, Technician, Industrial, Assembly, Engineering, Mechanical, Workshop, Plant, Fabrication, Production
....Read more...
Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.
Training:Weekly Online delivery by Microsoft Teams through Sheffield CollegeTraining Outcome:The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems AdministratorEmployer Description:Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyondWorking Hours :9am – 5pm; Mon- Fri.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
With training and support, you will:
Act as a first point of contact for IT support requests via phone, email, and ticketing systems
Log, update, and manage support tickets accurately
Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
Escalate more complex issues to senior engineers in line with service levels
Communicate clearly with clients, keeping them informed throughout the resolution process
Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
Support basic user administration tasks such as password resets and access requests
Support project work and assist with project delivery as needed
Follow IT security, data protection, and best practice processes
Actively engage in apprenticeship training and continuous professional development
Training:May involve going to site occasionally, all expenses would be paid.
ITVET House 93 Bishops Stortford, HertfordshireCM23 3GWTraining Outcome:IT Service Desk Technician progressing into a Service Desk Engineer.Employer Description:ITVET are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team are dedicated to driving our clients forward through innovation and perseverance. We’re proud to be a company that’s different, a close-knit community where everyone contributes, has a voice, and is treated equally.Working Hours :Monday to Friday 9am - 5.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
You will be working in our Portishead Office.
Alongside your formal apprenticeship training, you will be a valuable member of our small team logging Support Calls.
Then, working with our experienced analysts, troubleshooting problems to ensure we keep our customers happy.
You will be learning about the software we support and the underlying Microsoft Infrastructure.
We are a tight-knit team of 20 people. This is an ideal environment for someone who likes to roll up their sleeves and get stuck into whatever needs doing. We value autonomy, initiative, and a "team-first" attitude.
Training:
Digital Support Technician Level 3.
Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.
City of Bristol College.
Off-site in its entirety.
Training Outcome:
Gain a solid foundation in IT support, including hardware setup, troubleshooting, and use of systems such as Microsoft 365.
We would hope that the successful candidate would continue their career with Essential. Most employees stay with Essential for several years.
Employer Description:Our focus is on looking after our customers, supporting one another, and enjoying the process every day. As a smaller company, there is a genuine opportunity to make a visible impact here. We take recruitment seriously because we’ve learned that "the right fit" is the most important factor for both your success and ours.Working Hours :Monday to Friday 9 am – 5:30 pm one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Willingness to Learn,Reliable and Punctual....Read more...
