Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
Providing assistance to resolve support issues or escalating the call within the relevant team
Dealing with software issues e.g installation and upgrades
Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
Providing basic training over the phone for stakeholders when needed
Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
Support Starters, Leavers & Movers within ESGHardware builds
Check in hardware & deliveries to Corporate IT
Keep up to date notes on the work completed through the helpdesk
Training:
IT Support Technician Apprenticeship - Baltic Apprenticeships
Training Outcome:
The successful candidate can progress onto a 1st line support engineer or with training provided by ESG you can take a different route within corp IT or within ESG
Employer Description:We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.Working Hours :Monday - Friday between 07:30 and 16:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
* Act as the first point of contact for IT queries, incidents, and service requests from users.
* Provide technical assistance across office and vessel environments.
* Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
* Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
* Assist with user account administration and access requests using Active Directory.
* Provide remote support using appropriate remote support tools.
* Maintain IT asset information and update technical documentation.
* Monitor equipment performance and assist with maintaining system reliability.
* Support hardware deployments, upgrades, and equipment replacements.
* Escalate more complex infrastructure issues when required.
* Work with external vendors and suppliers where necessary.
* Follow IT policies and Cyber Security procedures.
* Support IT projects as required.
Skills & Experience:
* Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
* Experience supporting desktop and laptop hardware.
* Knowledge of Windows 10 and Windows 11.
* Understanding of Active Directory user administration.
* Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
* Experience supporting printers and peripheral devices.
* Strong troubleshooting and problem-solving abilities.
* Good communication skills with the ability to support users effectively.
* Ability to work independently and as part of a team.
Desirable:
* A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship.
* Previous experience within an IT support or Helpdesk role.
The Ideal candidates previously worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician
Whats on offer:
* Competitive salary.
* Long-term career development opportunities.
* The opportunity to develop technical skills within a global working environment.
Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
We are looking for an experienced Ground Support Equipment (GSE) Test Technician. As a GSE Test Technician, you will be responsible for various tasks including hot fire testing of apogee engines, instrumentation of engines, and maintaining and upgrading the firing site.
Key Responsibilities
Conduct hot fire testing of apogee engines.
Instrument engines and maintain firing site.
Support lead Test Engineers for site preparation and maintenance.
Handle propellant sampling, analysis, and testing.
Maintain and operate mechanical and steam vacuum systems.
Calibrate instrumentation and conduct steam boiler maintenance.
Work with and handle flight hardware, including preparation of customer flight engines for test, instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities.
Requirements
Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field.
Previous experience in GSE testing and chemical analysis of propellants.
Proficiency in writing reports and test procedures.
Familiarity with hot fire testing, propellant handling, and pressure systems checks.
Experience with aerospace clean rooms and fuelling operations.
Ability to interpret Piping and Instrumentation Diagrams (P&IDs).
Strong understanding of high-pressure gas and fluidic systems.....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
We are looking for an experienced Ground Support Equipment (GSE) Test Technician. As a GSE Test Technician, you will be responsible for various tasks including hot fire testing of apogee engines, instrumentation of engines, and maintaining and upgrading the firing site.
Key Responsibilities
Conduct hot fire testing of apogee engines.
Instrument engines and maintain firing site.
Support lead Test Engineers for site preparation and maintenance.
Handle propellant sampling, analysis, and testing.
Maintain and operate mechanical and steam vacuum systems.
Calibrate instrumentation and conduct steam boiler maintenance.
Work with and handle flight hardware, including preparation of customer flight engines for test, instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities.
Requirements
Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field.
Previous experience in GSE testing and chemical analysis of propellants.
Proficiency in writing reports and test procedures.
Familiarity with hot fire testing, propellant handling, and pressure systems checks.
Experience with aerospace clean rooms and fuelling operations.
Ability to interpret Piping and Instrumentation Diagrams (P&IDs).
Strong understanding of high-pressure gas and fluidic systems.....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
An opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets.
The organisation designs and manufactures advanced embedded computing platforms, rugged electronic hardware, signal processing solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations.
This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying out hands-on diagnosis, testing and repair of advanced electronic products.
Working closely with customers and cross-functional engineering, manufacturing and quality teams, you will play a key role in improving repair turnaround, reducing unnecessary RMAs and ensuring an outstanding customer experience.
This role would suit an Electronics Technician, Repair Engineer, Test Technician, Technical Support Engineer or Customer Support Engineer who enjoys combining technical troubleshooting with customer interaction and project coordination within a high-technology engineering environment.
Main Responsibilities of the Technical Customer Support & Repairs Technician (Reading):
Provide first and second-line technical support to customers via telephone, email and remote support tools
Diagnose hardware and system-level issues relating to embedded computing, RF and electronic systems
Guide customers through product configuration, operation and troubleshooting activities
Manage the complete RMA process from initial enquiry through to product return and customer communication
Carry out hands-on fault finding, testing and repair of electronic assemblies and systems
Perform functional testing, acceptance testing and quality verification using industry-standard electronic test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers
Work from schematics, engineering drawings, manufacturing documentation and test procedures
Maintain accurate repair records, service reports and customer documentation
Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions
Support root cause investigations and continuous improvement initiatives across repair and service activities
Develop and improve repair procedures, diagnostic processes and technical documentation
Provide customers with regular updates throughout technical investigations and repair activities
Occasionally support customer visits, field service activities and technical demonstrations where required
Requirements of the Technical Customer Support & Repairs Technician (Reading):
Previous experience within Electronics Repair, Test Engineering, Technical Support, Product Support, Field Service, Customer Support Engineering or a similar technical role
Strong understanding of analogue and digital electronic systems and component-level diagnostics
Experience fault finding and repairing electronic assemblies or embedded hardware
Ability to read electrical schematics, wiring diagrams and technical documentation
Hands-on experience using electronic test equipment including oscilloscopes, multimeters and signal generators
Excellent customer service, communication and stakeholder management skills
Experience managing multiple customer enquiries and technical issues simultaneously
Strong organisational skills with the ability to coordinate repairs, engineering support and customer expectations
High attention to detail with a structured approach to documentation and record keeping
Ability to work collaboratively across engineering, manufacturing, operations and quality teams
Experience within one or more of the following technologies would be advantageous:
Embedded computing systems
RF and microwave technologies
Ruggedised electronic systems
PCB and PCBA assemblies
Single Board Computers (SBCs)
Avionics electronics
Defence electronics
High-performance computing platforms
Desirable:
Technical qualification in Electronics Engineering, Electrical Engineering or a related discipline
Experience supporting aerospace, defence, communications or industrial electronic products
Experience managing structured RMA processes and product returns
IPC soldering certification (IPC-A-610, J-STD-001 or equivalent)
Experience using ERP, CRM or service management platforms such as Oracle, Salesforce or JIRA
Knowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologies
Experience working within regulated engineering environments including defence or aerospace
Working Pattern & Benefits:
Office-based role in Reading, Berkshire
Opportunity to support cutting-edge embedded computing and RF technologies used in mission-critical applications
Customer-facing position with significant interaction across engineering, manufacturing and international support teams
Opportunity to influence and improve European repair capability and customer support processes
Private healthcare
Annual bonus scheme
Pension scheme with employer contribution
Life assurance and income protection
Employee Assistance Programme
Employee share purchase scheme
25 days annual leave plus additional Christmas shutdown
Long-term career development within an internationally recognised engineering organisation
To apply for this Technical Customer Support & Repairs Technician role, please send your CV to Kishan Chandarana: kchandarana@redlinegroup.Com....Read more...
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems.
This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies.
Key Responsibilities:
? Act as the first point of contact for IT queries, incidents, and service requests from users.
? Provide technical assistance across office and vessel environments.
? Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment.
? Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration.
? Assist with user account administration and access requests using Active Directory.
? Provide remote support using appropriate remote support tools.
? Maintain IT asset information and update technical documentation.
? Monitor equipment performance and assist with maintaining system reliability.
? Support hardware deployments, upgrades, and equipment replacements.
? Escalate more complex infrastructure issues when required.
? Work with external vendors and suppliers where necessary.
? Follow IT policies and Cyber Security procedures.
? Support IT projects as required.
Skills & Experience:
? Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role.
? Experience supporting desktop and laptop hardware.
? Knowledge of Windows 10 and Windows 11.
? Understanding of Active Directory user administration.
? Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
? Experience supporting printers and peripheral devices.
? Strong troubleshooting an....Read more...
Provide first-line technical support to customers and internal users via phone, email and in person.
Diagnose and resolve hardware, software and network issues, escalating where appropriate.
Set up, configure and maintain IT equipment including laptops, desktops, printers and mobile devices.
Support users with day-to-day IT tasks such as password resets, software installations and account management.
Log and document technical issues and resolutions accurately using the company ticketing system.
Respond to help desk tickets and provide remote support to users.
Provide technical support for Microsoft 365, Azure, Windows Server, Windows 10/11, macOS and associated hardware.
Troubleshoot and resolve technical problems in a timely manner in line with service level agreements.
Maintain inventory records for IT equipment and software licences.
Support the team with ongoing projects, system upgrades and approved technical implementations.
Follow and maintain company IT policies, data protection requirements and cybersecurity best practices.
Keep up to date with developments in IT and cybersecurity relevant to the business and its customers.
Review operational procedures and documentation with a view to continuous improvement.
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:On successful completion of the apprenticeship, there is the opportunity to progress into a permanent full-time position within the team.Employer Description:Millennium provides friendly, reliable IT, telecoms, security and AI services across the East Midlands. From fixed-price support contracts and phone systems to cyber security and AI tools that automate the everyday and unlock new ways of working, we keep your business running and innovating.Working Hours :Monday – Friday, 09:00 – 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,IT hardware/software exposure,Microsoft 365 awareness,Basic networking knowledge,Cybersecurity awareness....Read more...
Support with checking, packaging, and preparing IT and AV equipment for events
Carry out basic repairs, inventory management and pre-building of equipment
Support with maintenance of permanent network installations at key locations
Learn to service and support onsite servers under supervision
Help with general warehouse and logistics activities, including manual handling
Gain exposure to industry-leading technologies used in live event production
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures
Train with QA - the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:You will be working with the Workshop Manager supporting many events and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full-time tole may be available for you after the apprenticeship.Employer Description:We are a dynamic and fast-paced IT services company specialising in supporting high-profile live events and permanent technology installations. Whether it’s managing complex AV and IT infrastructure for large-scale corporate shows or maintaining vital networks at key venues like Farnborough and Gloucester Rugby, we thrive on delivering hands-on, people-focused tech solutions.Working Hours :08:00 to 16:00 Monday to FridaySkills: Communication skills,Attention to detail....Read more...
The successful candidate will work alongside experienced IT professionals, supporting employees across multiple departments whilst learning key IT administration, support, networking, cybersecurity, and systems management skills.
This apprenticeship provides exposure to a wide range of technologies, business systems, and infrastructure, offering excellent real-world experience alongside formal training and development.
Key Responsibilities
Provide IT support to employees across the business
Assist with logging, updating and resolving IT support tickets
Support the setup of new users including accounts, passwords, hardware and permissions
Prepare and deploy PCs, laptops, mobile devices and IT equipment
Assist with troubleshooting hardware, software and networking issues
Support Microsoft 365 administration including email accounts, MFA and user access
Help maintain IT documentation, asset registers and system records
Support printers, meeting room equipment and office technology
Learn and assist with cybersecurity best practices and IT maintenance tasks
Work with senior IT staff and third-party providers to resolve technical issues
Support internal IT improvement and technology projects
Develop knowledge across networking, systems administration, cloud services and IT infrastructure
Any other duties required by the business in line with operational requirements
Skills & Experience (preferred)
Passionate about IT and technology
Basic understanding of Windows PCs and Microsoft Office / Microsoft 365
Strong willingness to learn and develop technical skills
Good communication skills and confidence speaking with users
Organised with good attention to detail
Ability to work well independently and within a team
Basic knowledge of computer hardware or networking would be advantageous
GCSEs (or equivalent) including maths and English preferred
Previous IT study, college course, hobby projects or certifications would be beneficial but not essential
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Founded in 1982, Acclaim Handling Ltd is a leading UK materials handling specialist, delivering expert solutions across forklift supply, hire, service, and operator training.
With 8 depots nationwide, over 160 employees, and a turnover of £26m, we continue to invest heavily in technology, infrastructure, and people. A £12 million redevelopment of our Purfleet headquarters is currently underway, supporting the next phase of growth for the business.
We actively encourage progression and development, providing employees with opportunities to gain experience, develop skills, and build long-term careers within the company.Working Hours :Monday- Friday
8:00am- 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting,Passion for IT....Read more...
Ba an integral part of the Nico QC team
Assist with inspection of in house manufactured and incoming goods
Liaise with internal colleagues, suppliers and occasionally customers to support engineering projects and drive product quality
Interpret technical product drawings and their relevant tolerances
Use a range of precision measuring instruments for quality control purposes
Support the introduction of new products and assist with release of up-issued technical documents
Assist with calibration of measuring instruments
Support product quality management activities, including inspections and segregation of any non-conforming product or material
Maintain accurate technical documentation and records
Assist with ISO and quality management processes to support continuous improvement across the business
Training:
The apprentice will be working towards the Level 3 Engineering and Manufacturing Support Technician Apprenticeship Standard
Qualifications include the EAL Level 3 Diploma in Engineering and manufacturing support technologies
Training Outcome:This apprenticeship is designed to provide the skills, knowledge and experience needed to build a long-term career with Nico Manufacturing. As our business continues to grow, we expect the successful candidate to become a valued member of our QC/QA department, with opportunities to progress further in the future.Employer Description:Nico Manufacturing Limited based in Clacton On Sea are a long established successful manufacturer of double glaze window hardware including locks and hinges and architectural hardware for doors.Working Hours :Monday - Thursday 8.00am - 4.30pm, Friday 8.00am - 3.30pm, with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Provide first-line and second-line technical support for desktop hardware, software, and related IT services
Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support
Support the configuration, installation, maintenance, and imaging of desktop and laptop devices
Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records
Carry out basic system administration activities, including support for user and computer accounts
Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement
Training:Information Communications Technician Level 3.Training Outcome: IT Technician level 3. Employer Description:At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults on IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical / support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Potential full-time position after successful completion of the Apprenticeship
Employer Description:Driving Success Through Technology Customer focused IT Support, Cyber Security and Communications solutions, from one of the UK’s leading Managed Service Providers.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Acquired skills at the end of the apprenticeship:
Ability to support a pharmaceutical company’s lab environment
Support a company relocation (Slough to Windlesham)
Building relationship/trust with key stakeholders
Windows lifecycle management (upgrade OS and associated software)
Hardware lifecycle management (replace hardware and migrate data)
Work with instrument vendors and onboard new vendor supplied PCs
Build PCs and VM clients using UCB’s image deployment system
Maintain accurate records of lab assets within the Lab Inventory system
Write LDAP queries to find Active Directory membership (Users and Computers)
Run PowerShell queries and create reports with the output
Create reports in Excel using formulas (e.g. VLOOKUP)
Manage PCs in CommVault (backup and restore)
Use Cisco Identity Services Engine (ISE)
Deploy software via Microsoft Configuration Manager (SCCM)
Assess patch level of PC and manually apply correct Windows cumulative updates
Install and configure enterprise applications such as:
Unicorn
Empower
Biacore
ForeCyt
Configure and manage VMware Horizon pools
Manage VM clients via vSphere
Perform network patching
Competent in the use of RACS (Remote Access, Control and Support)
Install/replace computer hardware (e.g. hard drives, graphics cards etc.)
Clone hard drives and recover data
Basic understanding of relational databases (schema design)
Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests)
Basic understanding of network segmentation and VLANs
Perform network performance testing via script and monitoring tools
Issue troubleshooting
Configuring CCTV systems
Basic understanding of lab robotics and automation
IT support requests and process workflows
Training:IT Solutions Technician Level 3.
Training for this apprenticeship will be completed online.Training Outcome:Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business. The training will expose the apprentice to a wide range of skills and competencies which would make them well placed for further study or suitable for many job opportunities in the life sciences sector.Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Friday, 09:00 - 17:30 (including one hour unpaid lunch).
10:00 - 15:30 core hours, with remaining hours made up around these times.Skills: IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Acquired skills at the end of the apprenticeship:
Ability to support a pharmaceutical company’s lab environment
Support a company relocation (Slough to Windlesham)
Building relationship / trust with key stakeholders
Windows lifecycle management (upgrade OS and associated software)
Hardware lifecycle management (replace hardware and migrate data)
Work with instrument vendors and onboard new vendor supplied PCs
Build PCs and VM clients using UCB’s image deployment system
Maintain accurate records of lab assets within the Lab Inventory system
Write LDAP queries to find Active Directory membership (Users and Computers)
Run PowerShell queries and create reports with the output
Create reports in Excel using formulas (e.g. VLOOKUP)
Manage PCs in CommVault (backup and restore)
Use Cisco Identity Services Engine (ISE)
Deploy software via Microsoft Configuration Manager (SCCM)
Assess patch level of PC and manually apply correct Windows cumulative updates
Install and configure enterprise applications such as:
Unicorn
Empower
Biacore
ForeCyt
Configure and manage VMware Horizon pools
Manage VM clients via vSphere
Perform network patching
Competent in the use of RACS (Remote Access, Control and Support)
Install / replace computer hardware (e.g. hard drives, graphics cards etc.)
Clone hard drives and recover data
Basic understanding of relational databases (schema design)
Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets / requests)
Basic understanding of network segmentation and VLANs
Perform network performance testing via script and monitoring tools
Issue troubleshooting
Configuring CCTV systems
Basic understanding of lab robotics and automation
IT support requests and process workflows
Training:IT Solutions Technician Level 3.
Training for this apprenticeship will be completed online.Training Outcome:Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business. The training will expose the apprentice to a wide range of skills and competencies which would make them well placed for further study or suitable for many job opportunities in the life sciences sector.Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday - Friday 9.00am - 5.30pm (including one hour unpaid lunch).
10.00am - 3.30pm core hours, with remaining hours made up around these times.Skills: IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
As an Information Communication Technician Apprentice, you'll gain experience across a wide range of technical support activities while working towards your Level 3 apprenticeship.
No two days are the same and with the support of experienced colleagues, you'll:
Provide friendly and professional technical support to colleagues through a variety of communication channels including telephone, email and face-to-face
Diagnose and troubleshoot hardware, software and network issues using recognised problem-solving techniques and support toolsInstall, configure and maintain laptops, desktops, printers, mobile devices and other IT equipment
Support the rollout of new systems, software updates and technology improvements across the business
Help administer user accounts, passwords and system access, ensuring security policies are followed
Prioritise support requests to meet service level agreements while keeping customers informed of progress
Test hardware, software and equipment to ensure systems are working correctly before deployment
Escalate complex issues where appropriate and maintain accurate records to provide a clear audit trail
Work with colleagues across the business to explain technical information in a simple, clear and supportive way
Assist with maintaining secure IT environments by following company security policies and best practice
Learn how different business systems integrate to support project delivery across Tilbury Douglas
Continuously develop your technical knowledge by learning about new technologies, software and industry best practice
Training:
This role will be based at our Birmingham office with opportunities for hybrid working where appropriate
Occasional travel to other Tilbury Douglas locations may be required as part of your development
Training Outcome:Why Tilbury Douglas?
We’re more than just a construction company; we’re a community of people working together to deliver projects that matter
We value diversity, innovation and wellbeing, and we’re committed to developing our people at every stage of their careers. We are a Platinum Member of the 5% Club, reflecting our long-term commitment to earn-and-learn opportunities
Our values guide everything we do:
Everyone has a voice
Do the right thing
Take pride in what you do
Bring better to life
Join us and take your first step towards a rewarding career in Information Communication Technician!
Employer Description:Start your career where it matters most – building a better future together
Tilbury Douglas is a leading UK building, infrastructure, engineering and fit-out company. We deliver vital projects across a range of sectors including health, education, water, defence, justice and civic and civil estate. Our schemes improve lives and strengthen communities.Working Hours :Monday - Friday, 08:00 - 16:30 or 08:30 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Key Responsibilities
Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
Maintain accurate records within the IT helpdesk system.
Develop technical skills across core IT areas under the guidance of senior team members.
Learning & Development
Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.
Training:The ICT apprenticeship will enable you to provide qualitysupport to internal or external customers and troubleshoot system issues tokeep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving systemuser queries and faults in a helpdesk environment. Support Technicians rectifyor escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but mayinvolve visits to client's premises to resolve issues. Network Technicians maybe installing networked IT systems, including cabling and hardware, or cloudservices to support expansion and better network services.
Our Information Communications Technician apprenticeshipprogramme integrates six modules of technical training with work-basedprojects. This ensures that learning and skills are directly applied to theapprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training
For each module, learners benefit from attending small,scheduled Live Online classes taught by a subject matter specialist, combinedwith additional online learning that can be completed at their own pace. Eachof our live classes are interactive and involve lots of practical discussion,giving learners quality time both with tutors and industry peers to spark newideas and get new perspectives. Learners get practical lab time to hone theirskills and learn from each other, as well as their tutor.Training Outcome:
Support for further training and education
Employer Description:Spectrum Control combines engineering expertise, innovation and manufacturing excellence to enable mission-critical solutions. Designed to solve complex problems in signal modulation and transmission, Spectrum Control solutions enable high quality product performance in the military and government, space, commercial, aerospace, security, medical, industrial and communications industries. Through proven experience and innovation, Spectrum Control delivers reliable solutions for the most rugged environments in the world – and beyond. Our team works to understand each customer’s needs at every level, which leads to long-term partnerships with our customers that transcend transactions and projects, helping to drive ongoing value at all levels of an organization.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Main Roles and Responsibilities:
Maintenance and Toolroom operations
Assisting with planned preventative maintenance (PPM)
Support breakdown response and fault finding
Work on motors, gearboxes, conveyors, and pneumatic systems
Help improve equipment reliability and reduce downtime
Toolroom & Machining
Manufacture and repair components using:
o Manual milling machines
o Centre lathes
o Surface grinders
Produce precision parts (shafts, bushes, spacers, brackets).
Support the development of jigs, fixtures, and tooling
Carry out bench fitting and assembly work
Help deliver rapid in-house repairs to support production
Assist with basic electrical fault finding
Work with sensors, relays, and control systems (under supervision)
Engineering Fundamentals:
o Read engineering drawings and follow job instructions
o Use precision measuring equipment
o Learn tolerances, fits, and material properties
Training:
The learner will be studying the Engineering Maintenance Technician - Dual discipline Level 3 Apprenticeship Standard qualification
Day release to West Suffolk College
Training Outcome:This apprenticeship can lead to roles such as:
Multi-Skilled Maintenance Engineer
Mechanical Maintenance Engineer
Toolmaker
Manufacturing Engineer
Employer Description:Titon Window & Door Hardware and Ventilation Systems designs, manufactures and supplies an extensive range of ventilation and hardware solutions. We help building professionals across the UK, USA, and other world markets to create spaces that are safe, comfortable, and conducive to a high quality of life.
We employ staff between our Colchester headquarters, which provides complete administration and marketing support, and our manufacturing facility in Haverhill, which houses our production, research & development and supply chain departments.
At Titon, we value quality, invest in innovation, prioritise compliance, and deliver efficient customer service. Our team of experts goes the extra mile to provide the best solutions you can rely on. Working Hours :Monday to Friday, 7.00am to 3.00pm (subject to change).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Develop your IT career with an Infrastructure Technician opportunity that offers hands on experience supporting business-critical technology systems within a growing financial services environment. Company OverviewThe Opportunity Hub UK is recruiting on behalf of a specialist financial services organisation based in Woking, Surrey. This established business delivers tailored solutions to individuals and businesses and has built a strong reputation for professionalism, innovation, and exceptional client service. With a collaborative culture and ongoing investment in technology, the organisation is committed to developing future talent through structured technical opportunities and mentoring. Job OverviewThis Infrastructure Technician opportunity is ideal for an aspiring IT professional looking to gain practical experience within a commercial technology environment. As an Infrastructure Technician, you will support the maintenance, monitoring, and enhancement of the technology infrastructure that supports day-to-day business operations. Working alongside experienced technology professionals, the Infrastructure Technician will gain valuable exposure to networking, systems administration, user support, cybersecurity, and infrastructure projects. This role provides an excellent foundation for a long-term career in IT infrastructure and technology operations. This Infrastructure Technician position offers an immediate start and is initially offered as a 2-month internship, with the potential for extension based on performance and business requirements. Location: Woking, SurreySalary: £26,000 to £28,000 per annumContract Length: Initial 2-Month Internship with Potential ExtensionStart Date: Immediate Start AvailableWorking Pattern: Monday to Friday, Full TimeWork Arrangement: Fully Office Based Here's what you'll be doing:• Assisting with the maintenance and monitoring of IT infrastructure and business systems• Supporting hardware and software installation, configuration, and upgrades• Providing first-line technical support to internal users• Helping to troubleshoot and resolve infrastructure, network, and system issues• Supporting user account administration and access management• Maintaining accurate technical documentation and asset records• Assisting with IT security, system updates, and maintenance activities• Supporting ongoing infrastructure improvements and technology projects Here are the skills you'll need:• Basic understanding of Windows operating systems and Microsoft technologies• Knowledge of networking fundamentals such as TCP/IP, DNS, and DHCP• Strong troubleshooting and problem-solving skills• Ability to work independently and as part of a team• Good communication skills and excellent attention to detail• A genuine interest in IT infrastructure and technology• Eagerness to learn and develop as an Infrastructure Technician Work PermissionsYou must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:• Competitive salary of £26,000 to £28,000 depending on experience• Immediate start available• Initial 2-month internship with potential extension• Full-time Infrastructure Technician opportunity based in Woking, Surrey• Structured training and mentoring from experienced technology professionals• Exposure to business-critical infrastructure and live commercial systems• Supportive and collaborative working environment• Access to best in class infrastructure tools and technologies• Opportunity to develop valuable technical and commercial skills• Clear progression opportunities within IT infrastructure and technology operations Career AdvantagesA career as an Infrastructure Technician offers excellent long-term prospects as organisations continue to invest heavily in technology, cybersecurity, cloud computing, and digital transformation. This Infrastructure Technician opportunity provides valuable commercial experience and exposure to the systems and technologies that keep modern businesses operating efficiently. The skills gained as an Infrastructure Technician can create pathways into infrastructure engineering, systems administration, cloud technologies, cybersecurity, network engineering, and broader technology leadership roles.....Read more...
To provide an effective and efficient IT service for the efficient conduct of the Beacon Multi-Academy Trust
Server, network, Mac and PC (laptops and desktops) support
Creating and updating documentation and processes
Maintenance and management of IT hardware on a day to day basis
Software support and troubleshooting
Backup management, including data restoration
Creation and management of user accounts using Active Directory
Logging issues and tickets using a Helpdesk System
Liaising with second and third line support to resolve issues • Prompt response and resolution of support calls
Training:This apprenticeship is delivered as a day release at our campus in Stratford, E15 please make sure you can travel to both the employer and college.
Level 3 Informations Communication Technician Apprenticeship Standard
Behaviour, Skills and Knowledge
Training Outcome:
There is an opportunity to secure a permanent position after successfully completing the apprenticeship
Employer Description:Our open culture ensures that all Trust staff and students are motivated and supported to develop their own skills, supporting each other to be their very best to provide an exceptional educational experience.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: IT skills,Attention to detail,Communication skills,Organisation skills,Administrative skills....Read more...
