IT Support Technician (1st line)
Location: Christchurch
Pay rate: £12.21 per hour
Hours: 9am 5pm, Monday Friday
Assignment - temp to perm
Were looking for an enthusiastic IT Support Technician to join our client and provide hands-on technical support across the warehouse and office environments. Youll help configure and maintain user hardware, resolve day-to-day IT issues, and ensure smooth operations across Windows, macOS, and basic networking systems.
This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, communicating with different kinds of users, and learning new technologies.
Duties -
- Provide first-line support for Windows and macOS systems across warehouse bays and office laptops
- Configure and set up new hardware (experience with building PCs a plus)
- Assist with hardware management through Microsoft Intune and Entra (training can be provided)
- Support basic networking tasks, including printer setup (IP assignment, DHCP configuration, etc.)
- Log, track, and resolve support requests using Jira or similar ticketing systems
- Document troubleshooting steps, solutions, and processes clearly and consistently
- Communicate technical solutions to both technical and non-technical users in a clear, approachable way
- Collaborate with the IT team to improve processes and support best practices
Skills & Experience
- Basic knowledge of Windows and macOS operating systems
- Hands-on experience with computer hardware (building or configuring PCs)
- Strong problem-solving skills with a methodical, step-by-step approach
- Ability to clearly document and explain troubleshooting steps
- Excellent communication skills with both technical and non-technical audiences
- Familiarity with Microsoft Intune and Entra for device management
- Understanding of basic networking (IP addressing, DHCP, printer setup)
- Experience using Jira or another ticketing system
- Proactive and eager to learn
- Patient and approachable when working with others
- Detail-oriented with good organisational skills
- Enjoys solving problems and seeing tasks through to completion
To apply, or for more information please contact Shannon on 07441919648 / shannon@holtrecruitmentgroup.com....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
An technology company, is looking to recruit a Production Technician to assist in the assembly, testing, repair of hardware and fault diagnosis.
Responsibilities will include
Testing small batches of the company???s products
Diagnosis products
Fault find to component level
Repair hardware
Simulate data from moving vehicles
Main skills
Experience with electro-mechanical assembly, test or service in a production environment
Ability to carry out both surface mount and through hole soldering
Attention to detail to accurately follow documented assembly and test procedures
Knowledge of GPS, CAN-bus, inertial and video based equipment, GNSS device testing....Read more...
An technology company, is looking to recruit a Production Technician to assist in the assembly, testing, repair of hardware and fault diagnosis.
Responsibilities will include
Testing small batches of the company???s products
Diagnosis products
Fault find to component level
Repair hardware
Simulate data from moving vehicles
Main skills
Experience with electro-mechanical assembly, test or service in a production environment
Ability to carry out both surface mount and through hole soldering
Attention to detail to accurately follow documented assembly and test procedures
Knowledge of GPS, CAN-bus, inertial and video based equipment, GNSS device testing....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite.
Responsibilities:
Respond to helpdesk requests remotely.
Taking help desk calls; logging and tracking calls.
Hardware and software repairs in a workshop facility.
Installation of hardware and software.
Carry out network documentation and reporting.
Assisting with sourcing spare parts and replacement equipment.
Assisting the technical team with maintenance tasks and installs.
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting.
Experience with Microsoft Windows and Microsoft Office products.
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field.
Reliable, enthusiastic and able to work effectively in a team.
Ability to prioritise workload and deliver solutions to meet. customer SLA’s.
Strong customer-facing skills, with an awareness of varying client technical skills.
Attention to detail and accurate record keeping.
Comfortable around young people in the education environment.
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites.
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 ICT qualification
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of the apprenticeship
Employer Description:We pride ourselves on our integrity and embody the education sector ethos and spirit, which is to understand we are all part of a larger supply chain, paid for by taxes, for the benefit of educating young people.Working Hours :Monday - Friday (9:00am - 5:30pm).
Shifts TBC/Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting....Read more...
My client is a world leader in the provision of highly advanced technical solutions. They are currently looking for an Electronic Technician to join their team. The right candidate should have knowledge of telecommunication system and structure.
Key requirements
Maintenance and repair electronics equipment, and high power devices, power supplies and telecommunications equipment.
Test and measurement products including oscilloscopes
Testing to relevant procedures and specifications using the relevant customer software and field configuration.
assembly, testing and calibration of small batches of our range of products, including fault diagnosis and repair of hardware
Key skills
Ability to use soldering tools
An understanding of electronics and circuit design
Ideally qualified to ONC/HNC level preferably in Electronics
Candidates who are currently an Assembler, Electronics Assembler, PCB Assembler, Electrical Technician, Production Technician, could be suitable for this position.
....Read more...
My client is a world leader in the provision of highly advanced technical solutions. They are currently looking for an Electronic Technician to join their team. The right candidate should have knowledge of telecommunication system and structure.
Key requirements
Maintenance and repair electronics equipment, and high power devices, power supplies and telecommunications equipment.
Test and measurement products including oscilloscopes
Testing to relevant procedures and specifications using the relevant customer software and field configuration.
assembly, testing and calibration of small batches of our range of products, including fault diagnosis and repair of hardware
Key skills
Ability to use soldering tools
An understanding of electronics and circuit design
Ideally qualified to ONC/HNC level preferably in Electronics
Candidates who are currently an Assembler, Electronics Assembler, PCB Assembler, Electrical Technician, Production Technician, could be suitable for this position.
....Read more...
Electronic PCB Production Technician required to work on the assembly, testing and calibration of small batches of electronic devices used on cars and autonomous electric vehicles. This will include fault diagnosis and hardware repair.
You will have recent experience of electronics manufacturing or PCB, instrumentation or similar product servicing.
Key skills
Electronics and circuit design knowledge.
Soldering, surface mount and through hole.
Fault find to component level.
Test and measurement equipment.
Ideally qualified to ONC/HNC level preferably in Electronics
Full driving license is essential for this role!....Read more...
Electronic PCB Production Technician required to work on the assembly, testing and calibration of small batches of electronic devices used on cars and autonomous electric vehicles. This will include fault diagnosis and hardware repair.
You will have recent experience of electronics manufacturing or PCB, instrumentation or similar product servicing.
Key skills
Electronics and circuit design knowledge.
Soldering, surface mount and through hole.
Fault find to component level.
Test and measurement equipment.
Ideally qualified to ONC/HNC level preferably in Electronics
Full driving license is essential for this role!....Read more...
As part of the technical support team, you will work alongside colleagues responding to IT incidents reporting by our customers. This is a customer facing role and no two days are the same. The IT support desk is a busy and fast paced environment and ideal for any person looking to start their career in IT. Reported IT incidents can cover software, hardware, network and cloud technologies.
The main duties of the role consist of:
Managing calls and liaising with customers and suppliers
Recording all their requests in the internal tracking system
Handling incidents reported by users and when needed addressing them or escalating within the department
Following up incident solving and updating documentation
Informing users through alerts and communication
Remote installation of Computer and network hardware and software
Assist with day to day running of the department
Setting up of technical equipment and technical fault diagnosis
Setup of computer hardware to customers' requirements
Daily - weekly checks
Training:Information Communications Technician (IT Support) Apprenticeship Level 3 Functional skills in maths and English Level 2 if required.Training Outcome:The business has a history of retaining apprentice graduates in full-time roles.Employer Description:Genmar support businesses in the South East of England since 1996 to simplify, streamline and secure their IT systems. They provide both outsourced IT Support and Managed IT Services. Affectively, they act like an internal IT department for your business. From answering tech support calls to helping to plan your IT strategy and everything in-between.Working Hours :Monday to Friday (08:45 - 18:00)Skills: Team Working,Organisation Skills....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
Supporting Microsoft 365 Applications and Platforms
Supporting Microsoft Azure platforms to a basic level
Troubleshooting Desktop Operating Systems
Supporting of VOIP and Teams Phone systems
Supporting Windows Active Directory Services to a basic level
Installing computer hardware operating systems/applications remotely and onsite
Troubleshooting system/network issues and diagnosing hardware/software faults
Supporting Client Firewall, Sonicwall knowledge is an advantage
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications and setting up new user accounts/passwords etc. • Responding within agreed SLA’s to call-outs
Prioritising and managing a range of open cases at any one time.
Establish working relationships with customers and suppliers
Person Specification
You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge/experience should include:
Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc
Excellent knowledge of Desktop and Office products
A working knowledge of the use of PowerShell
Good understanding of Microsoft products like SQL, Microsoft Server, and Active Directory
Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, and cabling issues
The ability to work in a fast-paced, dynamic environment, prioritising, and multitasking effectively
Demonstrate expertise in all activities associated in the provision of a managed service
Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customers’ systems
You will have attained or be working towards your Microsoft 365 fundamentals
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships is an Ofsted Outstanding-rated training provider and holds the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is important to Three Cherries and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.Employer Description:Three Cherries take the gamble out of business technology. They are a team of experts who live and breathe exceptional customer service. They work hard to make tech as easy to understand as possible, keeping it simple without complex tech jargon. A family-run business, they have maintained the family feel as they have grown, and this shows in their relaxed and friendly culture. They are built on trust without micro-managing and empower the team to work independently. As an apprentice, you will receive full support from your managers who are invested in seeing you reach your full potential. They love being different, love being edgy and are looking forward to having some fresh new ideas to run with and elevate this even further! Working from a stunning location with free on-site parking, this opportunity won’t be around for long!Working Hours :Mon-Fri 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Responsibilities:
Providing 1st Line IT support for clients via Telephone and using Remote Support Software
Providing support on client sites
Representing Raycon’s presence on client sites
Providing mobile telephony support
Assisting with client-wide mobile refresh project
Logging and updating tickets in the helpdesk ticketing system
Passing requests to the Sales team
Preparing client equipment (PC hardware repairs, custom PC builds)
Learn how to administer Windows & Linux Servers remotely (Active Directory, DHCP, DNS and Group Policy.)
Learn how to administer Networks, phone PBX Systems, Databases and CCTV systems
Remote Monitoring and Management of clients equipment
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Raycon is an IT Support London based national coverage company. Many businesses and other organisations benefit from our commitment to supplying professional IT support services.
Raycon believes that in providing a holistic IT support service solution, which encompasses consultancy, installation and support for all aspects of IT, we can serve our customers best. Naturally this also includes the required levels of security.Working Hours :Monday - Friday, between 8.00am - 6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Provide customer support via phone and face-to-face interactions.
Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
Work at our workbenches to fix PC components, and install and configure hardware and software.
Assist with customer networking, including servers, firewalls, and switches.
Reset passwords, manage user details, and perform data recovery.
Participate in site visits for hardware installation and network configuration.
Working on PowerShell
Working on cloud platforms and servers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Since 1995, F1Group has been delivering IT differently:-
We are customer-centric in everything we do.
The broadest skillset means we can fix all your existing issues.
We fix problems faster because we are certified and qualified by all major vendors.
We are trustworthy, established in 1995, and staff have enhanced DBD / CRB.
When you need us, we have a help desk that is permanently staffed.
We will improve your operational efficiency with our digital transformation.
We don’t hide behind pointless “Response Time” SLAs.
We target ourselves against metrics that matter to you.
We transform your organisational landscape by guiding you through our digital innovation.Working Hours :9am-5:30pm Monday to Friday.Skills: IT skills,Problem solving skills,Willingness to learn....Read more...
Responsibilities:
Respond promptly to client enquiries via phone, email, or in-person
Diagnose and troubleshoot hardware, software, and network issues
Escalate complex problems to senior technicians or relevant teams
Maintain accurate records of incidents and resolutions
Team Collaboration:
Collaborate with the rest of the Technical Support team to resolve technical challenges
Participate in team meetings, knowledge sharing sessions, and training
Contribute to the development of best practices and standard operating procedures
Client Site Project Work:
Assist in deploying and configuring hardware and software solutions at client locations
Conduct system upgrades, installations, and migrations
Provide on-site support during project implementations
Ensure client satisfaction by delivering high-quality service
Documentation:
Create and update technical documentation, including user manuals and troubleshooting guides
Maintain an inventory of hardware, software licenses, and peripherals
Security and Compliance:
Adhere to security protocols and policies
Assist in maintaining compliance with industry standards (e.g., GDPR)
Benefits:
Staff Benefits Scheme
Staff Pension Scheme
Cycle to work scheme
A starting annual holiday allowance of 20 days increasing to 25 days
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 ICT qualification
Training schedule has yet to be agreed, details will be made available at a later date
Training Outcome:Career progression opportunities:
Possibility to secure a full-time position after successful completion of the apprenticeship
Employer Description:We find businesses the best communications and IT solutions. With access to all major networks and vendors, Bluecube will find you the best deal for your business technology, fully managed by one UK support team.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Configuring in-house software
Formatting spreadsheets - Excel data import
Building/testing/fixing hardware
Supporting the team and technicians
Supporting inbound calls from customers
Troubleshooting
Training:
You will work towards a Level 3 Information Communications Technician Apprenticeship delivered by VQ Solutions
You will have a dedicated VQ Mentor, and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have monthly reviews
All apprenticeship work will be completed during working hours
Training Outcome:Full-time Technical Engineer.Employer Description:Club Control is one of the largest providers of custom management products and software solutions to the social club sector in the UK. Our customer base is national and we have offices located in Chester and London. We have a combined industry experience of over 50 years and really know how clubs work and how they operate. Drawing on this knowledge we design our products specially for clubs so they make YOUR job easier, faster and more accurate and in turn make your club more efficient, more secure and MORE PROFITABLE. We believe in service and are proud of the back up support we provide our customers. Our dedicated service line and advisors are available between the hours of 09:00 and 23:30 365 days a year. We also have state of the art custom remote support meaning we can train, diagnose, and fix instantly over the internet, ensuring you receive seamless support.Working Hours :Monday to Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Good time management,Ability to prioritise,Interest in building hardware....Read more...
Provision of an IT helpdesk support service to schools.
Provide hardware support services to meet school requirements including installing, upgrading, maintaining and supporting IT hardware.
Support school and central team staff and pupils with the use of IT equipment and software.
Undertake IT equipment repairs.
Install computer software as required.
Provide support for in-school events requiring IT equipment/support, including assemblies, visiting speakers, parents' evenings, etc.
Complete any ad hoc project work, as required.
Attend and fully complete education courses and assessments that are part of the apprenticeship programme.
The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
Training Outcome:This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.Employer Description:We work with schools who share our desire to deliver outstanding academic and vocational opportunities, and support them through expertise and our high profile within the region’s education landscape.
We progress the development of high-quality teaching and learning, develop curriculums that meet the needs of businesses and students, and work in partnership with the region’s communities, agencies and employers.Working Hours :Monday to Friday. Working hours are 8.30 am - 4.00 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Patience....Read more...
Roles and responsibilities but not limited to:
IT Support:
Logging and processing support calls and tickets
Diagnosing and resolving password problems and basic user issues
Using ScreenConnect to provide remote assistance to users
Talking to staff to determine the nature of problems they encounter
Escalating complex issues to senior team members when required
Investigating and troubleshooting computer software and hardware faults
IT Environment Management:
Supporting Microsoft Intune and Autopilot device management
Assisting with Dell laptop configurations and deployments
iPhone management and mobile device troubleshooting through MobileIron
Managing Single Sign-On (SSO) user access and basic account issues
Supporting software licence management
IT Equipment & Inventory:
Managing stocks of equipment, consumables and other supplies
Assisting with cost effective procurement of computer hardware and peripherals
Setting up equipment for new staff members
Basic repair and maintenance of IT equipment
Maintaining accurate asset records
Training:
Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in maths and English Level 2 if required
Training Outcome:
Potential for a full-time role upon completion of the apprenticeship programme
Employer Description:With over 50 years operating in the infrastructure industry, we have expanded our service capabilities to build a reputation as one of the leading multi-disciplinary engineering specialists in the UK. We operate across a variety of sectors, with Taziker offering a self-delivery capability through our in-house team.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 3.30pmSkills: Team Working,Organisation Skills....Read more...
Assist in the installation, configuration, and maintenance of network hardware and software
Monitor network performance and troubleshoot issues to ensure optimal operation
Support the rollout of new networking solutions and upgrades
Maintain documentation of network configurations, processes, and procedures
Work with senior engineers to perform routine network maintenance and upgrades
Respond to network-related incidents and service requests
Assist in maintaining network security by implementing firewalls, VPNs, and access controls
Collaborate with other IT teams to ensure seamless system and application integration
Stay up to date with industry trends and emerging technologies
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.Employer Description:ARC IT Solutions is a UK-based Managed Service Provider (MSP) offering a comprehensive range of IT support services, including cybersecurity, disaster recovery, cloud solutions, hardware, and software support to small and medium-sized enterprises (SMEs), large businesses, and non-profit organizations. Based in Stoke-on-Trent and Staffordshire, they act as an outsourced IT department, specializing in providing solutions for network upgrades, software configuration, and ongoing IT planning.Working Hours :Monday - Friday 9:00am - 5:30pm. (1-hour unpaid lunch break included)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
