IT Technician required to provide Desktop Support as the second point of escalation for internal customers PC Incidents.
You will Have a BSc and 1-2 years experience or over five years IT support experience (when degree is not held)
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
IT Technician required to provide Desktop Support as the second point of escalation for internal customers PC Incidents.
You will Have a BSc and 1-2 years experience or over five years IT support experience (when degree is not held)
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
Join our dynamic team as a Test Support Technician. As a key contributor, you will be responsible for assisting Test Engineers in various aspects of cell preparation, maintenance, and system checks, including leak integrity. This is an exciting opportunity to be involved in interpreting Piping and Instrumentation Diagrams, utilizing electrical and electronic measurement tools, and working with flight hardware to prepare customer hardware for testing.
Responsibilities
Your role will encompass a range of responsibilities, including but not limited to
Interpreting and understanding Piping and Instrumentation Diagrams.
Handling flight hardware, preparing it for testing, including instrumentation, and installing it onto the test stand.
Collaborating with Test Engineers to implement process improvements, such as changes to site pressurant systems, new panel builds, modifications, pipe bending and installation, and installing new pressure and propellant vessels.
Ensuring the correct setup of the Data Acquisition System.
Core Skills
We are seeking individuals with the following skills and competencies:
Demonstrable mechanical fitter or practical engineering skills.
Proven experience in the operation of high-pressure gas and fluidic systems.
Skills in using MS Office and associated products.....Read more...
Join our dynamic team as a Test Support Technician. As a key contributor, you will be responsible for assisting Test Engineers in various aspects of cell preparation, maintenance, and system checks, including leak integrity. This is an exciting opportunity to be involved in interpreting Piping and Instrumentation Diagrams, utilizing electrical and electronic measurement tools, and working with flight hardware to prepare customer hardware for testing.
Responsibilities
Your role will encompass a range of responsibilities, including but not limited to
Interpreting and understanding Piping and Instrumentation Diagrams.
Handling flight hardware, preparing it for testing, including instrumentation, and installing it onto the test stand.
Collaborating with Test Engineers to implement process improvements, such as changes to site pressurant systems, new panel builds, modifications, pipe bending and installation, and installing new pressure and propellant vessels.
Ensuring the correct setup of the Data Acquisition System.
Core Skills
We are seeking individuals with the following skills and competencies:
Demonstrable mechanical fitter or practical engineering skills.
Proven experience in the operation of high-pressure gas and fluidic systems.
Skills in using MS Office and associated products.....Read more...
As an ICT Technician Apprentice, you will support our internal IT systems and technical operations. You will develop practical skills in IT support, hardware diagnostics, data security, and system maintenance while working closely with technical, operations, and compliance teams.
This role is ideal for someone with a strong interest in IT who wants to build a career in technical support, infrastructure, or IT operations.
Provide first-line technical support to internal users
Assist with the setup, configuration, and maintenance of IT hardware and devices
Diagnose and troubleshoot basic hardware, software, and connectivity issues
Support the secure handling, testing, and processing of IT equipment
Learn and follow data security and compliance procedures (GDPR, WEEE, ISO standards)
Maintain accurate records of IT assets, faults, and resolutions
Assist with system updates, backups, and basic network support
Liaise with operations teams to support smooth service delivery
Follow health, safety, and environmental policies
Support general administrative and documentation tasks related to IT operations
Training:This apprenticeship is delivered through a blended learning approach, combining on-the-job training with study toward a Level 3 ICT Technician qualification.
You will develop skills and knowledge in:
IT hardware and operating systems
Network fundamentals and connectivity
Technical fault diagnosis and resolution
Cyber security, data protection, and compliance
Asset management and documentation
Customer and user support principles
Professional communication and teamwork
Health, safety, and environmental best practices
Training Outcome:Career progression opportunities on completion of this apprenticeship.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday: 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience,Ability to follow procedures,Strong interest in IT and tech....Read more...
In this role, you will bring some foundational technical knowledge, a strong customer service mindset, and a genuine willingness to learn. You will work closely with experienced colleagues in a fast-paced Service Desk environment, developing your skills and confidence over time while helping to meet key service levels and deliver a professional, friendly, and customer-focused support experience. As a member of the Service Desk team, you will be in a highly visible and customer-facing role engaging with colleagues at all levels. The team provide a high success rate of first-time fixes, so you will need to have an analytical mind and a broad knowledge base. As well as supporting and maintaining the environment, you will have plenty of opportunity for delivering service improvements and become an integral part of wider projects. Key Responsibilities:
Supporting all end-user hardware and software, from Windows 11 laptops and peripherals to corporate tablets, mobile phones, and both off-the-shelf and bespoke applications.
Perform general administrative duties, including user account creation, moves and changes across all relevant IT systems
Build, manage and maintain user laptops and hardware.
Track incidents and requests to conclusion in line with SLAs and quality standards.
Be able to work independently and cross-collaboratively in a fast-paced environment where technology and customer requirements change regularly.
Demonstrate a technical aptitude for providing extraordinary customer service, be able to influence while problem-solving and build strong relationships with your peers.
Possess a passion for continuous learning, strong problem-solving skills, critical thinking, and good judgment.
Work with other key areas of the business to support cross-training/up-skilling as required.
Perform routine checks on various systems as required.
Ability to create and maintain clear, detailed, concise documentation.
Upon completion of training, take part in the IT on-call rota, ensuring continuous 24/7/365 support.
Occasional travel to our London office may be required.
Training:Information Communications Technician Apprenticeship Level 3. The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact on their customers. The Network Technician role is usually desk-based but may involve visits to clients' premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role and maximises the time used as part of off-the-job training.Training Outcome:Possibility of a permanent position at the end of the apprenticeship, however this is not guaranteed and will depend on business needs at the time.Employer Description:Who we areCastle Trust was launched in 2012, offering investment products and specialist mortgage finance. In 2017, we expanded our services to include point of sale retail finance, through the purchase of Omni Capital Retail Finance. In June 2020, we proudly received our banking license and became Castle Trust Bank. Today, our range include savings and Cash ISA accounts, specialist bridging and term mortgages, and retail finance.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Technical Support (Primary Focus):
Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
Install, configure, and maintain hardware and software across Windows/macOS environments
Document solutions and maintain the knowledge base
Escalate complex issues appropriately while keeping users informed
Network & Infrastructure:
Assist with wired and wireless network device configuration
Support network troubleshooting and maintenance activities
Monitor system performance and security alerts
Participate in backup and disaster recovery procedures
Projects & Development:
Complete a work-based project addressing a specific technical problem or service improvement
Build a professional portfolio demonstrating your knowledge, skills, and behaviours
Contribute to IT process improvements and documentation
Additional Responsibilities:
Support digital marketing activities (social media scheduling, website updates) as business needs allow
Assist with general office administration tasks
Training:Information Communications Technician Level 3.
One to one coaching sessions every 4-weeks
Group webinars and collaborative learning
Flexible remote learning around your work schedule
Mock EPA assessments to ensure readiness
Support from dedicated training assessor
Training Outcome:You will develop the following skills:
Network fundamentals and IP addressing
Hardware/software installation and configuration
Cybersecurity principles and secure network maintenance
Cloud services, backups, and virtualisation
Ticketing systems and troubleshooting methodologies
Mobile and remote management
Customer service and stakeholder management
Professional presentation skills
Following completion, there is opportunity for the following career progression:
Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
Foundation for further certifications (CompTIA, Microsoft, Cisco)
Employer Description:Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.
Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.
We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.Working Hours :Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm to learn....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
We are looking for an experienced Ground Support Equipment (GSE) Test Technician. As a GSE Test Technician, you will be responsible for various tasks including hot fire testing of apogee engines, instrumentation of engines, and maintaining and upgrading the firing site.
Key Responsibilities
Conduct hot fire testing of apogee engines.
Instrument engines and maintain firing site.
Support lead Test Engineers for site preparation and maintenance.
Handle propellant sampling, analysis, and testing.
Maintain and operate mechanical and steam vacuum systems.
Calibrate instrumentation and conduct steam boiler maintenance.
Work with and handle flight hardware, including preparation of customer flight engines for test, instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities.
Requirements
Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field.
Previous experience in GSE testing and chemical analysis of propellants.
Proficiency in writing reports and test procedures.
Familiarity with hot fire testing, propellant handling, and pressure systems checks.
Experience with aerospace clean rooms and fuelling operations.
Ability to interpret Piping and Instrumentation Diagrams (P&IDs).
Strong understanding of high-pressure gas and fluidic systems.....Read more...
We are looking for an experienced Ground Support Equipment (GSE) Test Technician. As a GSE Test Technician, you will be responsible for various tasks including hot fire testing of apogee engines, instrumentation of engines, and maintaining and upgrading the firing site.
Key Responsibilities
Conduct hot fire testing of apogee engines.
Instrument engines and maintain firing site.
Support lead Test Engineers for site preparation and maintenance.
Handle propellant sampling, analysis, and testing.
Maintain and operate mechanical and steam vacuum systems.
Calibrate instrumentation and conduct steam boiler maintenance.
Work with and handle flight hardware, including preparation of customer flight engines for test, instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities.
Requirements
Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field.
Previous experience in GSE testing and chemical analysis of propellants.
Proficiency in writing reports and test procedures.
Familiarity with hot fire testing, propellant handling, and pressure systems checks.
Experience with aerospace clean rooms and fuelling operations.
Ability to interpret Piping and Instrumentation Diagrams (P&IDs).
Strong understanding of high-pressure gas and fluidic systems.....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
A Production Test Technician is sought to join an innovative engineering team in Essex, contributing to the testing, validation, and verification of high-quality electronic products.
The Production Test Technician, Essex, will play a key role within Pickering’s production test team, ensuring the reliability and performance of electronic systems through precise testing, continuous process improvement, and fault analysis. Responsibilities include:
Working to implemented electronic test plans and procedures.
Performing tests on systems, including both hardware and software components.
Ensuring the reliability and accuracy of test results through continuous improvement initiatives.
Developing a thorough understanding of Pickering’s products and systems.
Producing detailed reports of faults found to support ongoing product enhancement.
Assisting in the development of ATE test programs for new products.
Fault finding down to component level and carrying out clean, accurate repairs.
Adapting to new test methods and associated test fixtures/cables.
The Production Test Technician, Essex, will have the following key skills:
A higher-level qualification in Electrical or Electronic Engineering, such as HNC or BTEC Level 3.
Some experience in electronic test, ideally within a manufacturing or R&D environment.
Strong knowledge of electronic test methodologies, tools, and equipment.
Ability to fault-find and test down to component level.
Awareness of industry standards such as ISO 9001 and IPC.
Excellent problem-solving skills, attention to detail, and effective communication.
APPLY NOW – the Production Test Technician job in Essex could be of interest, send your CV to ADighton@RedlineGroup.Com
Or call Adam Dighton on 01582 878821 / 07961 158768.....Read more...
We are looking for a Propulsion Technician to support the manufacture, assembly, and testing of next-generation aircraft. You will work as part of a dedicated production team to ensure on-time, high-quality delivery and continuous improvement across the manufacturing facility.
Key Responsibilities
Install and integrate avionic and mechanical components, including propulsion systems.
Manufacture and assemble in-house components.
Carry out dimensional verification using calibrated tools.
Follow safety and quality procedures, maintaining accurate build records.
Mentor new team members and promote best practices.
Requirements
Strong understanding of engineering drawings and test procedures.
Experience with avionic hardware assembly, wiring, and testing.
Skilled in using multimeters, oscilloscopes, and soldering tools.
Knowledge of ESD-sensitive environments and aircraft manufacturing processes.
Qualifications
Completed apprenticeship or NVQ Level 3 in Avionics, Aerospace, or related discipline.
Previous aerospace or high-tech manufacturing experience.
Familiarity with Lean, 6S, or EWIS standards.....Read more...
We are looking for a Propulsion Technician to support the manufacture, assembly, and testing of next-generation aircraft. You will work as part of a dedicated production team to ensure on-time, high-quality delivery and continuous improvement across the manufacturing facility.
Key Responsibilities
Install and integrate avionic and mechanical components, including propulsion systems.
Manufacture and assemble in-house components.
Carry out dimensional verification using calibrated tools.
Follow safety and quality procedures, maintaining accurate build records.
Mentor new team members and promote best practices.
Requirements
Strong understanding of engineering drawings and test procedures.
Experience with avionic hardware assembly, wiring, and testing.
Skilled in using multimeters, oscilloscopes, and soldering tools.
Knowledge of ESD-sensitive environments and aircraft manufacturing processes.
Qualifications
Completed apprenticeship or NVQ Level 3 in Avionics, Aerospace, or related discipline.
Previous aerospace or high-tech manufacturing experience.
Familiarity with Lean, 6S, or EWIS standards.....Read more...
As a Customer Support Technician, you will be the primary point of contact for customers, offering technical assistance and guidance across our full range of products. You will troubleshoot issues, answer inquiries, and ensure our customers receive timely and effective support. Additionally, you will be involved in product testing to ensure optimal performance and reliability.
Responsibilities
Serve as the first point of contact for customers, providing technical support through phone, email, or in-person interactions.
Diagnose and resolve software, hardware, and application issues.
Escalate complex problems to the relevant technical team for swift resolution.
Record and document support cases and solutions in the ticketing system.
Maintain a high level of customer satisfaction by delivering clear, efficient assistance.
Assist with product testing, approvals, and the release process.
Requirements
Proven experience in a customer support role, ideally in a technology-based industry.
Strong writing skills and a professional telephone manner.
Ability to work independently and as part of a team.
Customer-focused, with a passion for problem-solving.
Full, clean UK driving license.
....Read more...
We are a small team delivering IT business services across all four offices for our employees and partners. We pride ourselves on our ability to assistin delivering a quality legal service to all our clients.
We provide support and training to our users, develop internal applications, and we are constantly looking at how we can improve the user experience and provide our users with the best solutions enabling them to work smarter.
We are seeking a motivated and enthusiastic individual to join our IT Service Desk team as an IT Apprentice.
This is a fantastic opportunity to gain hands-on experience in a professional IT environment while working towards a nationally recognised qualification.
The apprentice will be enrolled in a structured training programme leading to a Level 3 qualification Information Communications Technician. They will receive mentoring and support from experienced IT professionals throughout the programme.
Key Responsibilities:
Provide first-line technical support to internal users via phone, email, and ticketing system
Assist with hardware and software installations, configurations, and troubleshooting
Maintain accurate records of IT assets and support activities
Support the onboarding and offboarding of employees, including device setup and account provisioning
Participate in IT projects and contribute to service improvement initiatives
Escalate complex issues to senior team members as appropriate
Attend training sessions and complete coursework as part of the apprenticeship programme
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Potential full-time position for the right candidate after completion of apprenticeship
Employer Description:Devonshires has been based in the City of London for more than 150 years. In addition to our office in the city,
we have offices in Leeds, Birmingham and Colchester. We are recognised in Legal 500 and Chambers UK as a medium-sized niche firm, specialising in construction, litigation & dispute resolution, corporate, banking, employment, projects and property law. We deliver our legal services to clients throughout the United Kingdom.
Our client base consists of Registered Providers of social housing, and we are ranked as a leading firm for our work in social housing. Over the past few years, we have grown significantly and now have approximately 370 staff and partners with a growing international reach.Working Hours :Monday- Friday
(9am- 5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Hardware and software,Passion for ICT,Troubleshooting,Motivated,Positive attitude,Hard-working....Read more...
Provide first-line support for IT queries
Assist with installing and configuring hardware and software
Help maintain network systems and troubleshoot connectivity issues
Monitor system performance and update IT records
Support cybersecurity practices and data protection compliance
Assist with system upgrades and new technology implementation
Maintain accurate documentation and asset registers
Provide administrative support for IT projects
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:NowSkills Limited is an independent training provider with a direct ESFA apprenticeship delivery contract, and we’ve been delivering impactful digital apprenticeships since 2013.Working Hours :Monday - Friday. Exact shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
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Role: IT Support Technician
Salary: Up to £30k DOE
Location: Clapham Junction
Job Purpose:
Based in Clapham, SW London, my client is looking for a pragmatic and enthusiastic IT Support Technician to support our IT Manager. Preferably with School/Education experience, this is a key role reporting to the IT Manager. The post-holder will be responsible, with the IT Manager, for the function and success of our IT infrastructure along with the user experience.Job Duties:
· To provide level 1 & Level 2 technical support to all of the school’s users across both school sites in Clapham
· Meeting and greeting walk-in visitors to the IT office and providing support as needed, along with attending classrooms and offices to resolve issues.
· Responding to tickets and tasks assigned by the IT Manager within the agreed SLAs.
· To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
· To work in compliance with the School and GDRP policies in order to maintain confidential information.
· To support the design, installation and configuration of software and hardware across the school network.
· Ensuring there is stock of day-to-day items and the office remains clean and clear.
· To support & perform routine maintenance of computer / network systems in order to ensure stable and efficient school operations.
· To support vendor diagnostic tests to identify and resolve faults.
· To support & carry out hardware repairs or replacements of IT devices including mobile devices, Desktops and Laptops.
· To accurately record asset movements ( IMAC’s ) on the asset management tracking system.
· To train users on new systems by performing technical demonstrations to acquaint them with operational procedures when required.
· To accurately record, update and document requests using the IT service desk system.
· To support major IT issues or upgrades which are not possible to perform during normal school hours.
· To act as a technical advocate within the school; promoting thoughts and ideas that contribute towards more efficient and productive systems. To assist in the migration and implementation of new IT systems.
· To assist the theatre technician when required with A/V and IT support.
Skills and Experience:
Proven experience in 1st and 2nd Line support role with a strong knowledge of hardware, networking and basic AV equipment.Hands-on experience with AD, MS365, Intune and Autopilot.Experience of using and troubleshooting Active Directory ( on-prem ) and Entra-ID / Azure AD.Knowledge of endpoint security, Compliance policies and remote management.Strong attention to details and a process-driven mindset.Excellent communication and customer service skills.Desirable: IT related certifications ( Microsoft, CompTIA, ITL , Cisco )
If you would like to apply for this role please send your CV to soniab@justit.co.uk
....Read more...
Acting as first-line support for incoming incidents via phone, email, and ticketing systems
Logging, categorising, and prioritising incidents accurately
Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
Troubleshooting issues using knowledge bases, and guidance from senior engineers
Escalating unresolved incidents to second-line or third-line teams when required
Communicating clearly with customers, keeping them informed of progress
Maintaining accurate documentation and ticket notes
Supporting general IT and operational tasks as required
Training:Information Communications Technician Level 3.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.Working Hours :09:00 - 17:30 Monday to Thursday, 09:00 - 17:00 on Fridays.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills....Read more...
As an IT Service Desk Apprentice, you will be joining our award-winning service desk, recognised with a 4-star rating for excellence in customer service and support via the Service Desk Institute (SDI). You will be an integral part of our IT team, providing support internally. This apprenticeship offers a unique opportunity to gain hands-on experience in IT support while working towards a recognised qualification.
What you’ll do:
Provide technical support to internal customers via phone, email, Chat and face-to-face.
Assist with troubleshooting hardware and software issues.
Log and manage support requests using the service desk ticketing system.
Escalate complex issues to senior team members as necessary.
Support the setup and configuration of IT equipment for employees.
Assist in maintaining IT documentation and user guides.
Participate in team meetings and contribute to continuous improvement initiatives.
Additional opportunities to work on projects with senior members of the team
Desired qualities, Skills and Knowledge:
A keen interest in IT and technology.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to work well in a team and independently.
Eagerness to learn and develop new skills.
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:Potential full-time position for the right candidate after completion of apprenticeship.Employer Description:BDO is a leading global network of professional services firms providing audit, tax, and advisory services. We are committed to delivering exceptional client service and fostering a culture of collaboration and innovation.
At BDO, we place a strong emphasis on our people-centric culture. We believe that our success is driven by the talent and dedication of our team members. We are committed to providing opportunities for growth and development, fostering a supportive environment where everyone feels valued and empowered to reach their full potential.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Motivated,Hard-working,Passion for ICT,Hardware and software....Read more...
The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services.
Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites.
Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise.
As an Apprentice Information Communications Technician, you will:
To be responsible for support of all MBA staff in their use of MBA IT systems. Including PCs, laptops, and mobile phones
Respond to user software or hardware queries via email or phone
Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software
To take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved. To accurately record the progress and solution of each call
To escalate complex problems to senior IT staff, as required and communicate effective information about the problem
To manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources
To assist senior IT staff in projects and rollouts of new systems
This may include occasional, scheduled, out of hours work
To comply with MBA security policies and procedures as a priority of all work undertaken. To have the ability to explain to staff members, of any level, why some requested actions are not permitted
To create documentation of systems as required, so they are easily understood by other technical staff
To ensure MBA stay fully compliant with software licencing
To be willing to participate in training and skills development both formerly and on an on-the-job basis
To occasionally assist MBA clients directly with questions about access to MBA systems
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients.
More information can be found at:
www.mba-group.com
www.videosmart.com
www.studiocertain.com
www.intilery.comWorking Hours :Monday to Friday, 9am - 5.30pmSkills: Problem solving skills,Ability to troubleshoot,Positive & can do attitude,Good communication skills,Written communication skills,Working on own initiative,Strong customer service skills,Manage time effectively,Able to work under pressure....Read more...
Your duties will include:
Assisting with troubleshooting and resolving issues of computers, printers, and other ICT equipment.
Providing helpdesk support to users for hardware and software issues.
Supporting the installation and setup of new devices under supervision.
Helping maintain accurate records of ICT assets.
Providing first-line support for staff and students (e.g. password resets, printer issues).
Learning to use and support common software packages (Microsoft Office, Windows 11).
Shadowing the IT Manager to understand network and server maintenance and upgrades.
Ensuring all work follows health and safety guidelines.
Participating in training sessions and complete coursework as part of the apprenticeship program.
Identifying best practices and where appropriate, submitting articles to the IT knowledge base.
Undertaking a maintenance schedule on specified assets (e.g. projectors) keeping accurate records of work undertaken.
Working alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
Undertaking any other relevant duties as may reasonably be requested by the IT Manager.
Training:Information Communications Technician Apprenticeship Standard Level 3. Training will be delivered both in college and in the workplace. Training Outcome:Potential position upon completion of the apprenticeship.Employer Description:Newent Community School & Sixth Form Centre is a Secondary Academy which was founded in 1965. Working Hours :Monday to Friday (Hours to be confirmed).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, 8am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Responsibilities and Duties:
Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain detailed records of repairs and maintenance works
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond
Train end users in the proper use and training of the hardware and software provided
Maintain accurate records for expenses, mileage, and other relevant information in line with the role
Perform other duties as assigned by your line manager
Perform to KPI's in line with company policy
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem
Training:Information Communications Technician Level 3 Apprenticeship Standard.Training Outcome:To be confirmed.Employer Description:360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down costs and improving efficiencyWorking Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Desire to learn,Drivers License,Access to car....Read more...
You’ll be part of the Service Desk team, responding to requests and incidents such as:
Providing PCs, printers, and software
Patching network ports and fixing data/phone issues
Troubleshooting standard software (MS Office, SharePoint, ERP/CRM systems) and hardware problems
Assisting with IT infrastructure issues like data outages
Supporting ad hoc IT & Security projects
This apprenticeship will help you understand and develop a strong knowledge of:
Communication networks, IT security, and remote infrastructure
Data protection, privacy regulations, and health & safety
Waste Electrical and Electronic Equipment (WEEE) directiveYou’ll also develop skills in problem-solving, task prioritisation, time management, communication, and customer service.
Training Outcome:Successful completion of the apprenticeship will lead to the Level 3 Infrastructure Technician Standard, which will enable you to apply to be on the register of IT Technicians, confirming SFIA Level 3 professional competence.Employer Description:Renishaw is a global engineering company that designs and builds high-precision technology used in industries like healthcare, transport, and manufacturing. From metal 3D printing to measurement systems, our innovations help make products more accurate, reliable, and efficient.
We work closely with our customers to solve complex engineering and science challenges. Our unique blend of pioneering research and product innovation helps our customers to solve complex engineering and science challenges, meaning we touch billions of lives around the world.
Our Early Careers cohort consists of around 195 Graduates, 203 Apprentices and 58 Placements. You are the people who can make a real difference. By bringing your new and innovative ideas you will help keep Renishaw at the forefront of the industry, and that’s why we invest if your continuous development and success from day one.Working Hours :Monday to Friday, usual business hours (9am-5pm) with an early finish on a Friday.Skills: IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working....Read more...
