Job duties include:
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation
System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users
Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance
Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability
Training:Information Communications Technician Apprenticeship Level 3:
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times
This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment
Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues
Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects
Training Outcome:
Progression into a more senior role within the Infrastructure team or one of the other teams in the IT Department
Employer Description:Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise an extensive range of golf breaks, holidays, and tournament experiences and so far, have sent over 3 million golfers to more than 2,500 resorts and golf courses worldwide.We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
We are seeking an experienced Electrical Technician to support the successful integration and testing of hardware platforms within our projects. This role is vital in ensuring our systems are built, powered, and prepared for software integration and Factory Acceptance Testing (FAT) in line with project schedules, safety standards, and quality expectations.
Key Responsibilities of an Electrical Technician
- Provide technical supervision to a small team (24) of assembly technicians to ensure daily tasks are executed correctly.
- Perform electrical inspection and testing prior to powering up systems (including Earth Bond and Flash Testing where required).
- Act as Authorised Electrical Person for issuing electrical connection notices, isolations, de-isolations, and equipment connections (Lock Out Tag certification).
- Power-up and hand over hardware systems for software loading and FAT execution.
- Maintain and operate test equipment including:
- Legacy equipment used to simulate customer plant conditions
- Test racks for safety system simulation
- Own and manage the system hardware defect log, ensuring all issues are tracked and resolved.
- Ensure all systems are decommissioned and prepared for shipment post-testing.
- Support FAT activities and collaborate with project engineering teams.
- Maintain up-to-date test and calibration records.
- Recommend and implement quality and efficiency improvements within the Integration Centre.
- Ensure compliance with all Health, Safety, Environmental, and procedural requirements.
- Potential for offshore or international work assignments if required (offshore experience preferred but not essential).
Requirements of an Electrical Technician
Essential:
- Solid understanding of current electrical standards and wiring regulations (BS 7671)
- Experience with process control systems (Honeywell DCS and Safety Systems preferred)
- Hands-on experience working with control panels
- Strong computer literacy and familiarity with Microsoft Office
- Excellent communication skills and the ability to lead small teams
Desirable:
- OPITO-approved BOSIET training for offshore assignments
- Previous experience in a Factory Acceptance Testing (FAT) environment
This role offers the opportunity to contribute to high-profile industrial automation projects in a technically hands-on and leadership-focused capacity. If you're ready to step into a critical role within a well-established team, apply now or call Ian at Holt Engineering on 07734406996.....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our mission is to provide high quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working....Read more...
We are seeking a motivated and tech-savvy individual to join our team as a PC Technician Apprentice. This is an excellent opportunity for someone passionate about IT and eager to gain hands-on experience in computer hardware, software, and technical support.
As an apprentice, you will work closely with our IT team to provide support, maintain systems, and troubleshoot technical issues. You’ll receive structured on-the-job training along with formal learning to develop your skills toward a career as a qualified PC Technician or IT Support Specialist.
Key Responsibilities:
Assist with diagnosing and repairing hardware and software issues
Install, configure, and upgrade PCs and peripheral devices
Support users with basic IT queries and escalate more complex problems
Maintain records of repairs, upgrades, and user support cases
Learn and adhere to IT security protocols and data protection policies
Assist with inventory management of IT equipment
Shadow experienced technicians to gain practical skills
Training:3 months - 6 months:
Device Configuration (PC’s, Laptops, Printers)
Device Maintenance (PC’s, Laptops, Printers)
Helpdesk Support (first line troubleshooting and escalation.)
6 months - 12 months:
Account Creation (Office 365, JIRA, CIS/Shopfloor systems)
Hardware installation
Technical Document creation/maintenance
Asset Management
12 months +:
Wireless network administration
Fundamental networking tasks (Switch configuration, physical installation)
Project administration
Sitewide device upgrades
Training Outcome:For the right candidate a full time postion will be available. Employer Description:Hyve Solutions designs and delivers server, storage, and networking solutions for hyperscale digital infrastructures. At Hyve Solutions Europe there is over 400 staff across 2 manufacturing plants based in Telford.Working Hours :Mon-Fri 08:30-17:00 – 2 x 15 min paid breaks, 1 x 30 mins unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
You will work as part of a departmental IT team reporting to the IT Manager and working closely with the IT Technician and AV Lead.
Your duties and responsibilities in this role will consist of:
To provide ongoing IT support directly to end users in person
To maintain networks and servers and software (operating systems and applications)
To trouble shoot IT problems and resolve these quickly
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
Installation and commission of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Training Outcome:The University is a large local employer within Cambridge employing over 12,000 staff so there will be plenty of opportunities to remain within the University. Once you have completed your apprenticeship, you could consider applying for roles.Employer Description:The University of Cambridge was founded in 1209 and is the fourth oldest university in the world. It is a globally diverse institution in terms of its students and people and sits at the heart of one of the world's largest technology clusters. Cambridge promotes the interface between academic and business and had a global reputation for innovation.
The Department of Chemical Engineering & Biotechnology has an international reputation for advancing molecular science and technology in solving global challenges across energy, the environment and healthcare. The Department has a purpose-built building comprising of state-of-the-art offices, laboratories and innovative workplace designed spaces. The Department is ranked fifth in the world in its discipline and first in Europe (QS University rankings)Working Hours :Monday to Thursday, 8.30am to 5.00pm. Friday, 8.30am to 4.30pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Interpersonal skills,IT literate,Ability to work under pressure,Respectful....Read more...
Key Responsibilities:
Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
Support the management and deployment of operating systems and application software
Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
Assist with cyber security tasks and participating in IT security awareness initiatives
Handle data backup and recovery procedures
Create and update technical documentation and user guides
Deliver excellent customer service both in-person and remotely
Collaborate with IT colleagues and other departments to solve problems and improve services
Required Skills & Qualities
Strong interest in technology and IT support
Excellent problem-solving skills and attention to detail
Willingness to learn and adapt to new technologies
Ability to work independently and as part of a team
Organisational skills and ability to prioritise workload
Effective verbal and written communication skills
Desirable (not essential)
Basic knowledge of Windows
Understanding of basic networking principles
Familiarity with Microsoft Office suite
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:Mathias & Sons is a 4th generation, fast growing, family run business. We currently employ 50 staff, and supply all forms of branded clothing including uniform, workwear and PPE. Our key pillars are Innovation, Sustainability & We have a large customer base, both locally and nationally, including several high-profile blue-chip clients inc SKY, Virgin Media & Heineken.
Working in a small business will give a unique opportunity to be involved in a wide range of activities beyond IT hardware, including software development and data. Mathias’ IT department is run by one person who has been with the business for over 20 years, and has incredible knowledge and experience of hardware, software development and our business. We want to impart this knowledge and experience on to the correct candidate, to enable the IT department to drive automations and efficiency gains over the coming years. They will get an incredible opportunity to learn a wide array of subject matters from someone vastly experienced and be part of a the organisation long after the completion of the apprenticeship.Working Hours :Monday - Friday between 9:00am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Hardware and software,Hard-working,Motivated,Microsoft....Read more...
Assist in installing, maintaining, and troubleshooting ICT systems, hardware, and peripherals (e.g. laptops, PCs, printers, and audio-visual equipment).
Monitor and respond to IT support requests via the ticketing system (e.g. Zendesk), prioritising tasks for timely resolution.
Support software installations, upgrades, and deployments across trust sites.
Assist in maintaining data security, including network security and antivirus measures
Identify and resolve common software and hardware issues.
Monitor system backups and assist with disaster recovery processes.
Gain experience managing Active Directory, user accounts, and permissions.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:Excellence for all
Welcome to Carlton Academy Trust
Adrian KneeshawCEO
Carlton Academy Trust is a Bradford-based Trust established in 2019, inspired by the remarkable transformation of its founding school, Carlton Bolling. Once known for its tough reputation and labelled ‘The Most Broken School in the Country’, the school was placed in Special Measures in 2014. Remarkably, by by 2017, the school had achieved an ‘Outstanding’ OFSTED rating, earned the World Class Schools Quality Mark in 2018, and was named ‘Secondary School of the Year’ at the 2019 Pearson National Teaching Awards.Working Hours :Monday – Thursday 8.00am – 4.00pmSkills: Communication skills,IT skills,Customer care skills....Read more...
Control and Systems Technician
Location: Maidstone Outskirts
Contract Type: Permanent
Salary: £Neg + Benefits (Not disclosed at client request)
- Join a global leader that places the circular economy at the core of its business
- Contribute to plant improvements and software modifications in an autonomous environment
- Competitive salary and comprehensive benefits package including 6% employer pension contribution
- Engage with cutting-edge systems such as DCS, QCS, WIS, WBS, Winder Control, and Reel Handling
- Our client is seeking a skilled Control and Systems Technician to join their team in Maidstone.
Position Overview
As a Control and Systems Technician, you will play a crucial role in ensuring the reliable functionality of specialist software and associated hardware. Your expertise will be instrumental in maintaining and improving systems such as DCS, QCS, WIS, WBS, Winder Control, and Reel Handling. This position offers the opportunity to actively contribute to plant enhancements and software modifications while working in an autonomous environment that values innovation.
Responsibilities
- Provide diagnostic and fault-finding capabilities for specialist software and associated hardware
- Actively engage in plant improvements and software modifications
- Interact with IT systems for smooth communication and data exchange
- Use SAP PM for documentation, routine scheduling, and spare parts identification
- Maintain and update engineering standards for PLC and control systems
- Manage site security and access systems
- Perform calibration of load cells and maintain Process Information (PI) electronic systems
- Undertake improvement projects and support the System Controls Engineer
- Participate in an E&I call-in rota
Requirements
- High skill level in diagnostic and fault-finding capabilities for specialist plant software and hardware
- Familiarity with SAP PM and some knowledge of SAP MM
- Competence in site radiation and familiarity with Gas engine and anaerobic digester control systems
- Ability to maintain and develop skills in line with changing technology
Company Overview
Our client is known for their commitment to sustainability and the circular economy. As part of a larger group operating in 40 countries, they offer a wide range of innovative packaging solutions. The company fosters an open environment where innovative ideas are readily received and responses are rapid, allowing for the autonomy of a smaller business while benefiting from the resources of a global leader.
Benefits
- Competitive salary
- Alongside an attractive compensation and benefits package, you'll be immersed in an environment that values innovation, sustainability, and the circular economy. Our client offers the opportunity to work with cutting-edge technologies and contribute to the development of efficient and scalable solutions.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:
Managing calls and liaising with customers and suppliers
Recording all their requests in the internal tracking system
Handling incidents reported by users and when needed addressing them or escalating within the department
Following up incident solving and updating documentation
Informing users through alerts and communication
Remote installation of computer and network hardware and software
Assist with day to day running of the department
Setting up of technical equipment and technical fault diagnosis
Setup of computer hardware to customers' requirements
Daily - weekly checks
Training:Information Communications Technician Level 3.Training Outcome:The company has a history of retaining graduate apprentices in full-time positions.Employer Description:BDR Group is a leading IT and Telecommunications company founded in 1991.Working Hours :Monday to Friday (09:00 - 17:30)Skills: Communication skills,IT skills,Team working....Read more...
IT Support Engineer
Buckinghamshire
£33,000 - £36,000 + Travel Allowance + Private Healthcare + Pension + Holidays + Career Progression + 'Immediate Start'
Join a long-established, forward-thinking construction and engineering business as an IT Support Engineer, providing hands-on support across a busy and expanding office environment. Working full-time in the office, you’ll ensure day-to-day technical operations run smoothly, helping staff stay connected and productive.
This is an excellent opportunity for an IT support professional with a proactive mindset and strong troubleshooting skills. You’ll take ownership of first- and second-line support tasks, manage hardware and software, and ensure internal systems and networks remain reliable and secure. Working directly with all departments, communication and problem-solving will be key.
This well-regarded organisation delivers complex, high-value projects across the UK, offering the chance to grow with the business and develop your IT skillset in a dynamic, team-focused environment.
Your Role As An IT Support Engineer Will Include:
Providing 1st and 2nd line support to internal users (desktop, hardware, software, network issues)
Setting up and maintaining user accounts, devices, and system access
Managing hardware inventory, procurement, and setup
Working on site in Buckinghamshire 5 days a week, Monday to Friday (8am–6pm)
As An IT Support Engineer You Will Have:
Experience in a 1st/2nd line IT support role
A proactive and organised approach to troubleshooting and task management
Excellent communication and interpersonal skills
Right to work in the UK (no sponsorship available)
Keywords: IT Support Engineer, Desktop Support, Helpdesk Engineer, 1st Line Support, 2nd Line Support, Technical Support, Windows Support, Office365, Construction IT Support, IT Technician, IT Support Buckinghamshire, Onsite IT Jobs, Office-Based IT, IT Admin Jobs ....Read more...
System integration – build system/s to client’s order spec
System Testing – Validating system/s are in working order by means of software testing
Installation and setup of operating system if required
Update newly integrated hardware to the latest firmware revisions.
Configuration of system settings as per client’s instructions.
Providing telephone and email support for our customers.
On-site support including installation and troubleshooting of systems
Training:Full training and support will be provided by your workplace mentor and from the Baltic team.Training Outcome:Possible progression upon successful completion of the apprenticeship.Employer Description:Sever Factory's busy office currently has an opportunity for a professional individual to fill the role of Apprentice IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test and manage client orders.
They are looking for a well-rounded character who can work well within a hardware-based role meeting deadlines for clients. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components.
In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement you’re learning. This role is mainly office-based but may require you to travel with or without another team member to client’s facilities to install, fix and troubleshoot systems.Working Hours :Monday - Friday, 9.00am - 5.00pm & 10.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Provide 1st Line of support for computing and AV estate
Provide 1st line of support for the server and the network infrastructure
Set up computers
Set up emails, Active Directory accounts and basic configuration
Attend to incidents and problem tickets within SLAs
Perform diagnosis and analysis of issues to support 2nd and system architecture in handling complex system issues
Perform initial analysis of information security incidents
Maintain starters and leaver accounts
Maintain IT asset register
Assist with moving systems and platforms on the domain
Supporting the teaching, operation teams and the pupils across the foundation
Engage with the estate team in rolling out new systems
Ensure all systems are available, up to date and secure
Ensure all systems are patched and maintained appropriately and within the Information Security Framework
Document learning and share those with the IT Support Team
Provide suggestions for automation when needed
Handle telephony systems issues
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of system faults
Support for the roll-out of installation and commissioning of new systems or upgrades
Network Technician
Installation and commissioning of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT-related hardware or software
Digital Communications Technician
Installation and commissioning of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT-related hardware or software
Training Outcome:Ongoing Tech Support role with room to grow into Senior IT roles.Employer Description:Mill Hill Schools consists of five independent schools offering co-education from 3–18-year-olds, these include Grimsdell, Belmont, Mill Hill School, Mill Hill International and Cobham Hall. Combined, the schools have circa 700 staff and circa 2000 pupils.
We are situated in a magnificent 120-acre parkland campus on the edge of the North London Green Belt, providing a wonderful environment in which to work.
We are committed to the on-going professional development of all our teaching and support staff as well as the full induction and training of all new staff.Working Hours :8am – 5pm working hours. Full time, 40 hours a week.Skills: Team player,Good people skills,Professional attitude,Patience and understanding,Ability to diagnose problems,Analyse problems,Microsoft environment,Office 365 and Apple Systems,Open mindset and resourceful....Read more...
As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach to problem solving, and the ability to make decisive, well-informed decisions. A talent for finding and implementing effective solutions is essential. This position operates in a dynamic, fast-paced environment, where each day brings new challenges. A tenacious attitude, eagerness to learn, and the ability to adapt quickly will be key assets. The role also demands exceptional attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable.
What you will be doing:
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation
System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users
Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance
Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference
Project Work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed
Training and User Guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving day-to-day efficiency
What we are looking for:
Excellent verbal and written communication skills
Strong attention to detail
Patient and methodical approach when resolving user issues
Self-motivated, with a collaborative team-oriented mindset
Consistently positive attitude towards all aspects of the role
Naturally tech-savvy and an enthusiastic problem solver
Excellent time management and the ability to prioritise tasks effectively
Eagerness to explore and work with new and emerging technologies
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:One of the world's largest & most established golf travel companies.
Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. Now, from offices in the UK, US and Denmark, we organise golf breaks, holidays and tournament experiences at over 2,000 resorts and golf courses in the UK, Europe, and further afield.
As the world's #1 rated golf tour operator with over 25 years’ experience sending more than 3.5 million golfers away, we are the Golf Travel Experts, known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (ATOL and ABTOT in the UK).Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Motivated,Hardware and software,Hard-working,Troubleshooting....Read more...
Provide first-line technical support via phone, email, and in person.
Assist with diagnosing and resolving hardware, software, and network issues.
Set up and configure new equipment including PCs, laptops, and mobile devices.
Support users with password resets, software installations, and system access.
Maintain accurate documentation of support requests using the helpdesk ticketing system.
Help with routine maintenance tasks such as updates, patching, and backups.
Assist with onboarding and off-boarding processes for staff.
Support IT projects, including upgrades and equipment rollouts.
Follow company policies and procedures related to IT security and data protection.
Training:
You will work towards a Level 3 IT Support Technician Apprenticeship (or equivalent), combining on-the-job training with classroom or online learning.
Support will be provided for both your academic and professional development.
Training Outcome:
Upon successful completion of the apprenticeship, there will be potential career progression opportunities within the organisation.
Employer Description:The UK Column is an independent news organisation founded in 2006 by Brian Gerrish, our co-editor. Established with no financial backing or external investment, the UK Column remains completely independent of any advertisers, foundations and political parties. All of our funding comes from our viewers, listeners and readers who support us through memberships and donations.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Computer Hardware & Software,Time Management....Read more...
Disassemble, examine, diagnose and repair unserviceable power press tooling
Assist in the transfer of tool design from drawings to physical tooling
Operating all types of toolmaking machinery in the manufacture of tools and associated parts
Assist in the diagnosis of incorrect tooling and gauges at production
Assist in the servicing and maintenance of toolroom machinery and equipment
Training:
The apprentice will be working towards the Level 3 Machining Technician Apprenticeship Standard
Qualifications include: EAL Level 3 Diploma in Advanced Manufacturing and Engineering (Development Competence), EAL Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence) and EAL Level 3 Diploma in Machining (Development Knowledge)
College attendance required one day per week at Colchester Institute - Braintree Campus (transport from Colchester Campus provided if needed)
Training Outcome:Once qualified and if proven the apprentice can in time progress to chargehand and supervisor of the toolroom.Employer Description:Nico Manufacturing Limited based in Clacton On Sea are a long established successful manufacturer of double glaze window hardware including locks and hinges and architectural hardware for doors etc. It employs around 150 people of which 8 are toolmakers and have been based on the current site for more than 60 years.Working Hours :Monday to Thursday, from 8:00am - 4:30pm.
Friday, from 8:00am - 3:30pm, with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
DUTIES AND REPONSIBILITIES
Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end-user service desk requests and escalating incidents when considered appropriate and necessary to maintain user expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.Proactively help teams across the BFI to use their corporate technology to work smartly and safely, improving productivity, collaboration, and security.
Operational Management:
Build rapport and elicit problem details from service desk customers
Provide first contact support for incoming requests, and prioritise incidents and service requests in a professional manner, aligned to our SLA
Escalate incidents to a suitable technician when required. Work alongside other team members to triage service requests and incidents using an ITIL framework
Record, track, and document the service desk incident-solving process within our ITSM ticketing system, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledge base as needed and provide suggestions for continual improvement
Provide 1st line support resolution for Windows, MacOS and iOS-based devices and systems
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Provide on-site support on a rotating basis from any BFI hub
Perform preventative maintenance, including checking of workstations, printers, peripherals, meeting rooms & AV equipment, and public-facing technology within our venue
Organise and maintain our storage locations and keep our asset database updated
Assist in the secure disposal of retired equipment and maintain accurate records
Provide support for our Multi-Function Devices, including toner replacements, coordinating repairs and related software issues.
Provide basic networking support, including patching, cable runs and diagnosing endpoint connectivity issues
Assist in building, securing, testing and deploying end user hardware, and support the handover process to new and existing staff
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate.
Employer Description:The British Film Institute (BFI) is the UK's lead organization for film and the moving image. It's a cultural charity and distributor of National Lottery funds, dedicated to promoting and preserving filmmaking and television in the UK. The BFI also manages the BFI National Archive, one of the world's largest and most important collections of film and television.Working Hours :Monday- Friday
(9:00am- 5:30pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Hardware and software,Excellent time management....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Providing data, software and hardware, our tight-knit, dynamic team has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally.
You will get the chance to develop your technical skills and help us to improve and mature our support systems as you go. You’ll also work closely with our varied and global customer base – you’ll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America.
What You’ll DoProvide technical support for EarthSense’s Zephyr® air quality monitors directly to customers, by email and by phone.
Investigate, diagnose and solve technical problems and queries, resolving at first call if possible and working closely with senior engineers if necessary.
Log, track and manage customer requests and incidents in the internal support ticketing system, documenting technical issues in detail for later investigation.
Proactively monitor Zephyr fleet health using our dashboard, identifying, flagging, and resolving hardware and sensor faults in the field.
Manage Zephyr testing and logistics to ensure the smooth and timely delivery of quality-assured hardware to customers.
Empower customers by promoting EarthSense online resources and documentation and contributing to these resources where possible.
Who You AreWe’re looking for a driven, enthusiastic candidate with:
Self-motivation and a tenacity to succeed
An eye for detail, careful and diligent with fault diagnosis
A personable, customer-first approach
Comfortable in fast-paced and dynamic SME environment
An interest in technology and learning how things work
Key Skills, Experience and Qualifications Sought:
Excellent verbal and written communications.
Strong problem-solving and analytical skills
Competent in use of standard IT packages such as Microsoft Office.
Working knowledge of basic programming (desirable, not required)
Location: Leicester, LE4 5SP
Please note, this is an office based position and and the apprentice will be required to attend our offices 5 days per week.
Training:Apprenticeship Training to be provided:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Continued employment and career development
Employer Description:EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable forecasting, enabling our customers to make decisions to improve air quality for the betterment of human health.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
Provide first line fault resolution for all ICT users.
Install new and relocated ICT equipment at sites as directed.
Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
Provide support to users of the dial-in / remote access services.
Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
Assist in IT Procurement: Collaborate with the IT team to research and recommend hardware and software purchases, ensuring cost-effectiveness and compatibility with existing systems
User Account Management: Help in creating, modifying, and deactivating user accounts and permissions in various systems and applications, following security protocols
Technical Documentation: Contribute to the creation and maintenance of technical documentation, including user guides, troubleshooting procedures, and knowledge base articles
Basic Network Support: Assist in network troubleshooting tasks, including connectivity issues and basic configurations, under the guidance of senior IT staff
Asset Tracking: Participate in asset tracking and inventory management, ensuring accurate records of hardware and software assets
Software Deployment: Support the deployment of software updates and patches across the organisation, following change management procedures
User Training: Assist in organising and delivering training sessions or workshops for staff and students on IT tools and best practices
Cybersecurity Awareness: Promote cybersecurity awareness and best practices among staff and students, including password management and email security
IT Help Desk Support: Provide front-line support by answering IT help desk inquiries, troubleshooting common issues, and escalating complex problems to senior IT staff
Backup and Recovery: Participate in regular data backup and recovery procedures to ensure data integrity and availability.
Testing and Evaluation: Assist in testing new hardware and software solutions, providing feedback on usability and performance
Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:
Possibility for a permanent position within this sector upon successful completion
Employer Description:Aims & Values
Highfields School, Matlock, is a growing school with over 1,200 students. It belongs to The EMET Trust which promotes the autonomy of its members and includes the prestigious West Bridgford School. It is a co-educational, day comprehensive school for students aged 11 to 18 years. The school is situated on two sites, 1.8 miles apart, Starkholmes (Years 7 – 8) and Lumsdale (Years 9 – 13).
Our Core Purpose
To be an inclusive, happy community that values every individual and inspires them to achieve their full potential.
Our Aims
To achieve our core purpose and values we aim to:
Respect all students and staff as individualsWorking Hours :Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The Support Desk Technician (Apprentice) is the first point of contact for end users experiencing technical difficulties. Strong and confident communication skills are therefore of the utmost importance.
Your role involves diagnosing and resolving issues related to hardware, software, and other computer systems, in a predominantly Microsoft Windows-based client base.
You’ll set up new computers, printers, and user accounts, and provide ad-hoc user training, based on best-practise and security-focussed methodologies. You’ll also assist with account management, providing senior Renaissance staff with feedback from end users and detail of common, reoccurring, or evolving technological or customer service-related issues.
Under appropriate supervision, you may be required to attend our clients’ offices and transport computer equipment on occasion, providing cover for on-site support and/or installation services where geographically appropriate.
There is strong potential for a permanent role with the Company, upon successful completion of your apprenticeship.
As a Digital Support Technician you will:
Provide timely and effective remote support to users and clients
Diagnose and troubleshoot hardware, software, and network problems
Recognise when issues require internal escalation and do so in a timely manner
Address non-technical inquiries and transfer or escalate them appropriately
Set up new computers, printers, and software applications
Create new user accounts according to individual needs of the user and client, and according to instruction
Assist with migrations (e.g. on-premises to Azure/Entra/Office 365) and other IT projects, when required
Offer training to users on system usage and best practices
Assist users in managing their user accounts, including password resets and access permissions
Work on multiple issues/tickets concurrently, prioritising your workload and meeting SLA deadlines
Keep track of all client and internal interactions in the company's PSA tool, to allow for accurate reporting of time, sales, communications, and profitability of each client
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:Renaissance is an IT Managed Service Provider, catering for Small to Medium Businesses, Charities, and Schools in the local area and nationally. We are a close-knit team with very low staff turnover; several of our 11 employees have been with the company for well over 5 years. We aim to be the "one-stop-shop" for all things "IT" for our customers, including everything from our IT Support Desk through to high-level IT Strategy Consultancy & Network Design, Microsoft 365 deployments, Cyber Security services, VoIP Telephony, and CCTV solutions.Working Hours :Monday - Friday, 09:00 - 17:30 (1 hour lunch break).Skills: Communication skills,Written communication skills,Microsoft Windows 10/11,Microsoft Office,Technical Support,Active Directory (On-Premise),Microsoft 365,Entra ID,Intune,Cyber Security,TCP/IP Networking....Read more...
Installing and maintaining the school’s IT estate covering both hardware and software
Providing first line support to staff, students and parents via face-to-face, telephone and email communication
Investigating, analysing, evaluating and resolving problems with ICT equipment and systems; implementing repairs if necessary and updating relevant ticketing systems
Ensuring that all documentation is updated in line with department processes
Ensuring that the Trusts IT hardware and software inventory is accurately maintained
Using industry standard imaging/deployment tools
Supporting out of hours events on a rota basis
Visiting other schools in the Trust to provide support as required
Performing any other duties and tasks which may be assigned by the Senior Technician
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Lionheart Education Trust is currently made up of a family of seventeen schools based in and around Leicestershire. Each one of our schools is unique in that it reflects the students and local community in which they are a part. This is something we are very proud of within the Trust. The schools share best practice and ensure our students have an exceptional educational journey whilst at the same time having their own character.Working Hours :Monday to Friday, 8am - 4pm (flexible).Skills: Communication skills,IT skills,Number skills....Read more...
The apprentice will be expected to do multiple tasks including but not limited to 1st Line Support. Helping to identify trends, issues and problems and to work with the team in escalating these issues appropriately.
Provide support, assistance to users & clients via email, telephony or in person
Ability to support senior users and clients in stressful environments
Ensure that all incidents, requests and problems are actioned within the agreed SLA
Escalate calls to the appropriate teams within a timely manner as and when required
Ability to provide support for both windows and IOS devices including laptops, tablets and mobiles
Responsible for troubleshooting a wide variety of Hardware and Software issues
Help maintain all stock levels and update asset register
Accountable for installs, moves & changes
Working with the IT training team to highlight training needs for users
Any other ad-hoc duties/projects as required by the Senior London IT Team
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Over 90% of our Apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship programme
Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship
Employer Description:Simpson Thacher is one of the world’s most respected law firms. But for us, this has never simply been a matter of size or rankings. It’s the direct result of our commitment to one founding principle.Working Hours :Monday- Friday - (8:00am– 4:00pm), (9:00am– 5:00pm), (10:00am– 6:00pm) Weekly RotaSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Willingness to learn....Read more...
The role will be predominantly office based, working with the team, however, there will also be visits to client London offices from time to time
Managing ticket queues
Experience on a busy service desk
Office 365 deployment, maintenance and troubleshooting
Google G-Suite / Workspace maintenance and troubleshooting
Windows Server 2016/2019
macOS for both troubleshooting and deployment
DNS management
AzureAD and Active Directory
Disk encryption
Backup management
Manage hardware and upgrades
Site visits
Customer service
Training:
Information Communications TechnicianLevel 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Potential full time position for the right candidate after completion of the apprenticeship
Employer Description:We provide IT support services to a range of business across London, the UK and overseas.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Your duties and responsibilities will include:
Adding, amending and removing user accounts
Troubleshooting, resolving and escalating computer issues
Using a ticket system to document employee support requests
Providing support including sign posting to procedural documentation
Supporting telephony and hardware infrastructure.
Training:Training and support to achieve successful completion of the Level 3 Information Communications Technician apprenticeship. Relevant training to be provided where deemed appropriate.Training Outcome:As an IT apprentice, you will gain practical experience with the latest technologies, laying a strong foundation for a career in a fast-evolving industry. Upon successful completion, you may progress into a full-time role or pursue further qualifications.Employer Description:Bizerba UK limited is the UK arm of a long-standing, family owned global business (established in 1866), deeply committed to innovation in weighing, cutting and software solutions. The company's core values are appreciation, customer-focus, responsibility, goal-orientation, adaptability, and consistency plus shaping a collaborative and respectful culture where employees are empowered to generate and implement new ideas. With supportive leadership, open communications, and a strong focus on career growth. Together, these strengths make Bizerba UK Limited both values-driven and a highly rewarding place to work.Working Hours :Mon - Fri 8:30 - 17:00Skills: Multitask,Reliable,Determined,Trustworthy,Time Management,Driven,Independent....Read more...
To provide first line support to students and staff for hardware, software, audio visual, photocopiers and online services.
To assist students and staff with technical issues with devices and provide solutions.
To assist with the creations of user accounts, manage permission and passwords.
To submit and track insurance
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:Over 90% of our Apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship programme.
Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship.Employer Description:We are a new, state-funded, mixed, 4 to 18 school set up to prepare all our children for success in the 21st century.Working Hours :Monday - Friday, 9am-5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills....Read more...
