The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:The employer we are working with is a prestigious, managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. Working closely with clients to ensure they receive the best product and service for them at the best price.
They adopt a consultative approach and will, through a unique ‘efficiency path’ process, help understand exactly where a business is positioned. They achieve this through benchmark performance testing within the four pillars that encompass our TASC value.
Technology – Account Management – Service – CostWorking Hours :Monday- Friday, 9.00am- 5.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:The employer we are working with is a prestigious, managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. Working closely with clients to ensure they receive the best product and service for them at the best price.
They adopt a consultative approach and will, through a unique ‘efficiency path’ process, help understand exactly where a business is positioned. They achieve this through benchmark performance testing within the four pillars that encompass our TASC value.
Technology – Account Management – Service – CostWorking Hours :Monday- Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Provide first-line technical support to staff at our Hospices and retail outlets
Respond to IT support requests via phone, email, and in-person, ensuring timely resolution
Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations
Assist with the setup and maintenance of IT equipment and systems
Creation and updating of IT Helpdesk processes and procedures
Provide end user training on hardware and software applications
Maintain accurate records of support requests and resolutions in our ticketing system
Collaborate with team members to improve processes and enhance service delivery
Training:
Information Communications Technician Level 3
One day per week study day
Apprentices are supported with employer site visits every 3-4 weeks
Training Outcome:Could lead to a permanent position.Employer Description:At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.Working Hours :37.5 hours a week (office based) 9am - 5pm, 5 days over 6 days. Exact working days and hours TBCSkills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
The Role
Providing technical IT support
Hardware diagnostics and repairing machines
Software support
Telephone and virtual assistance
Technical projects, including meeting clients and delivering onsite time with the team
General tech support
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting/problem solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willingness to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Key Responsibilities
Accountabilities:
To provide IT support, using telephone, remote access and/or by attending site, to our nurseries and support services.
To ensure all our nurseries have adequate Wi-Fi and communications responding quickly to any issues arising.
To respond to requests for IT support, maintaining records on work undertaken, as and when required.
To respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all contacts who work in partnership with the company.
To carry out routine network maintenance tasks, e.g. maintaining user network accounts, including email accounts, installing hardware and software as necessary, maintaining computer peripheral equipment such as printers and scanners, checking and configuring new computer equipment for users, ensuring anti-virus software is installed on all devices, etc.
To assist in the maintenance and support of all management information and finance systems and associated modules.
To proactively support the adoption of new technologies, as appropriate.
To assist with the installation and testing of new software and making the software available to appropriate users.
To be familiar with all Health and Safety issues relating to the use of IT equipment, raise any Health and Safety concerns.
To be aware of, and work within the Company's Health and Safety policies, relating to the working environment and building security, reporting any issues promptly.
To work within the provisions of the Data Protection Act 1998 & GDPR 2018, observing strict confidentiality in relation to all aspects of work undertaken.
To contribute to a risk assessment around the use of equipment
Maintain an update asset register of all hardware.
To maintain/update IT audit of all hardware and software, and particularly licences associated with the hardware. Be responsible for ensuring the organisation always has legal licences for software used.
Travel to nurseries for the proper performance of these duties to be undertaken from time to time.
Training:
Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 (if required)
Training Outcome:Ongoing training and development.Employer Description:At Partou, childcare is more than just a job; it's a journey - one where every child leads us in a unique new direction. As part of the largest childcare group in the Netherlands, we have access to world-leading research, resources, and expertise to help you develop your skills and create a positive impact on the development of the next generation, as they lead us into a better future.Working Hours :Monday to Friday, 09:00 - 17:00.Skills: Team Working,Organisation Skills....Read more...
Key duties include, but are not limited to:
Supporting business users via incident and service requests, both internally and in co-managed helpdesk systems, working with ICG’s support vendors.
Primary hands-on support for users at head office location.
On and off boarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365).
Updating data across various systems, working with the entire IT department to keep data consistent and up to date.
Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager on site.
Testing configuration and security changes to deploy into the business.
Training:Information Communications Technician Apprenticeship Level 3.
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk-based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials.
Cloud Services.
Mobile and Operating Systems.
Technology and Business.
Scripting and Automation.
EPA Readiness Training.
For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking, and you must dedicate time to off-the-job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.Training Outcome:Possibility of a full-time role upon completion.Employer Description:The Inn Collection Group are a hospitality business founded in the North East over 15 years ago and now have a strong presence across Northern England and Wales, with a desire to expand further.The ICG story has been one of success and expansion, with a unique 'pubs with rooms' offer, we strive to give our customers the best of both worlds.Working Hours :37.5 hours, days and times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
JOB DESCRIPTION
The Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).
Responsibilities:
Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user's IT issues, while documenting details via a ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Assist with the installation, configuration, and maintenance of software applications and hardware devices.
Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process.
Utilize and help update knowledge management system pertaining to IT support items.
Participate in hardware life-cycle management process and asset tracking.
Nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
High school diploma or equivalent
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
1 to 3 years of experience with imaging, maintaining, and troubleshooting personal computers, mobile devices, and printers.
1 to 3 years of technical knowledge of Microsoft Windows and MAC OS operating systems
1 to 3 years of experience with troubleshooting Microsoft's M365 suite of applications
Familiar with Microsoft's Active Directory and Group Policies
(Depending on the site) Knowledge of RF Guns and Label Printers
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$55,000 to $60,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online!....Read more...
As a Digital Support Technician Apprentice, you will provide first-line digital and IT support across the organisation, helping colleagues make effective use of technology and digital tools. You will learn how to deliver technical assistance, maintain digital systems, and support the smooth running of day‑to‑day IT operations.
You will gain hands-on experience in:
Responding to IT support requests and troubleshooting issues
Installing, configuring, and updating software and hardware
Supporting users with digital tools such as Microsoft 365
Maintaining accurate records of IT support activities
Learning basic networking, security, and device management
Managing user accounts and permissions
Identifying and escalating more complex issues where needed
Training:Digital Support Technician Level 3.Training Outcome:The successful candidate may be chosen to have a full-time role after completing their apprenticeship.Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Provide first-line support for IT queries
Assist with installing and configuring hardware and software
Help maintain network systems and troubleshoot connectivity issues
Monitor system performance and update IT records
Support cybersecurity practices and data protection compliance
Assist with system upgrades and new technology implementation
Maintain accurate documentation and asset registers
Provide administrative support for IT projects
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:NowSkills Limited is an independent training provider with a direct ESFA apprenticeship delivery contract, and we’ve been delivering impactful digital apprenticeships since 2013.Working Hours :Monday- Friday
Exact shifts to be confirmedSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Respond to helpdesk queries via phone, email, or ticketing system
Diagnose and troubleshoot hardware/software issues
Escalate complex issues to higher-level support teams (2nd/3rd line)
Assist with setting up and configuring new IT equipment (PCs, printers, routers)
Apply software updates and security patches
Monitor antivirus and backups
Help users understand and use software tools
Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365)
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Established in 2000, Ability IT are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates.Working Hours :Monday to Friday, 8:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
The selected individual will be responsible for but not limited to the following obligations:
Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.
Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.
Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.
Provide administrative duties as required by the department.
Entry requirements:
Exceptional customer service skills.
Solid IT troubleshooting skills.
Ability to work well in a team environment across multiple countries/regions.
Good oral and written communications skills and the ability to work under minimal supervision. Ability to develop, maintain, and promote strong internal and external relationships.
Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
Experience in Microsoft applications (Excel, Word, PowerPoint)
Conducting research via internet.
Ability to prioritize tasks and efficiently manage time.
Ability to exercise good judgment and effectiveness in working with a high performing team.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to respond effectively to inquiries or complaints.
Candidates must be eligible to work in the country where the position is based.
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:The opportunity to progress within the company.Employer Description:With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fibre, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities:
Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to the L3 IT Solutions Technician standard.
Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions.
Customer Engagement: Build and maintain strong customer relationships, handle escalations, and ensure a high level of customer satisfaction.
Commissioning Solutions: Work on the delivery and implementation of high-end IT systems.
Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business.
Essential Skills:
Passion for IT: An interest in IT hardware, compute architecture, storage, cloud, networks, and operating systems.
Collaborative Mindset: Enjoy working with others to solve problems.
Strong Communication: Excellent verbal and written skills.
Motivation: Ability to work independently and as part of a team.
Commitment to Learn: A genuine desire to build a career in IT.
Security Clearances Notes:
This role may require national security and government-level vetting, including Baseline Personnel Security Standard (BPSS) checks, a Disclosure and Barring Service (DBS) check, and Security Check (SC) clearance. These checks are mandatory for all employees aligned to a secure customer account that requires such security clearances, due to the sensitive nature of the work and the secure environments in which our clients operate.
As part of this process, we are required to ask about criminal record information. The level of vetting for this role is exempt from certain provisions of the Rehabilitation of Offenders Act 1974. This means that, for the purposes of security clearance, you may be required to disclose both spent and unspent convictions, cautions, or other relevant information.
Please note that individuals who are unable to obtain -or maintain- the required level of security clearance throughout their employment cannot remain in their role. This includes situations where criminal record information prevents clearance from being granted, as holding the appropriate clearance is a condition of employment.
All information you provide will be handled confidentially and in accordance with data protection legislation. It is essential that the information you provide is accurate. Knowingly withholding information relevant to the vetting process or providing information that is later found to be inaccurate, may affect your application or, if discovered after employment has begun, will lead to a review of your security clearance and potentially your continued employment.
Apply Now:
If you’re ready to take the next step in your IT career and eager to learn and grow with a leading global company, we want to hear from you! Apply today and start your journey with CDS.Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0505-v1-1Training Outcome:Upon completion, the apprentice will have a qualification for a Level 3 IT Solutions Technician.Employer Description:Who We Are:
At Hewlett Packard Enterprise (HPE), we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, CDS, supports HPE’s offerings, and we’re excited to welcome passionate apprentices to our two-year apprenticeship programme.
What We Offer:
Fully Funded Apprenticeship: L3 IT Solutions Technician Apprenticeship through LearnTech, plus access to CDS internal programmes and the HPE Early Careers programme.
Dedicated Mentorship: Learn from experienced team members who are committed to your growth.
Hands-On Experience: Work with diverse technologies and business-critical projects.
Training & Development: Certification through LearnTech and CDS internal training.
Career Opportunities: Potential to transition into a permanent
Technical Field Engineer role or explore other career paths within HPE.
Working Hours :Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
We are looking for an IT Support Technician (Apprentice) able to provide first-line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally, the individual will be responsible for the following:
ServiceDesk - monitoring the queue of tickets - responding, resolving and communicating with end users as required to resolve incidents and requests in line with Company/IT policies and procedures
Remote support to end users to troubleshoot and resolve issues
Building new laptops to company standard image/profile
Decommissioning of old IT equipment (e.g. laptops, printers, network equipment)
Provide software installations and updates, following global software standards
Identity and access management - troubleshoot user account issues and modifications in line with security requirements
Monitor network equipment for issues and respond in conjunction with IT Infrastructure colleagues
Your key responsibilities will be:
Resolution of ServiceDesk tickets within agreed SLAs
First line support for office-based employees
Remote support for field-based employees
Maintaining Company standards for software / application deployments
Assist in the procurement of IT equipment in line with Company standards
Advising the user community on correct and secure usage of IT equipment and systems
Ensuring security measures for IT systems are monitored and maintained
Working closely with global IT colleagues, contribute to the on-going development of the IT function in Rayner
Skills Required (desirable, not essential):
Remote Employee Support
Windows Desktop/Server Administration
Microsoft Entra and Group Policy Management
Windows Imaging Administration and Management (InTune and Autopilot)
Software Automation, Deployment and Patching
Office 365/Azure AD Administration
Architecture and Infrastructure Support (Network Layer understanding - Minimally Layers 1-4)
Basic hardware repair (laptop/desktops)
Essential:
As an apprentice, a desire to develop IT skills and pursue a career in IT is essential
Ability to communicate clearly and effectively with the end-user community
Relevant qualification in aspects or IT support and administration is desirable but not essential as an apprentice
Basic familiarity with IT hardware and software, security standards and networking protocols
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Information Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:Our mission is to deliver innovative and clinically superior ophthalmic products that consistently respond to the expectations of our global customers and reward the profound trust placed in us to improve sight and quality of life. Our full range of ophthalmic solutions are designed to provide surgeons and patients with the best visual outcomes.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
This is an exciting opportunity based at Southco’s European Headquarters, located in Worcester, for a candidate starting their career in IT.
Alongside your apprenticeship, our team will provide training on our systems to enable you to provide 1st and 2nd line support to our users and their devices across the Europe region. Work is prioritised and managed through our ticketing system to enable a high level of service. You will also collaborate with the global team to deliver projects, such as system upgrades and security updates. Typical Duties will include, but are not limited to:
Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels
Diagnose, troubleshoot, and resolve IT issues relating to user devices, applications, and systems, escalating complex or unresolved faults to senior engineers where required
Install, configure, and support end‑user hardware and software, including laptops, desktops, mobile devices, and approved applications, following Southco’s IT and security standards
Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system
Collaborate with global IT colleagues and third‑party suppliers to support service delivery, system upgrades, and routine maintenance activities
Support IT projects, such as system upgrades, device refreshes, and security updates, working alongside experienced team members to deliver changes safely and efficiently
Apply IT security, data protection, and health & safety procedures when handling systems, equipment, and user data, escalating risks or issues as appropriate
Develop technical skills and professional behaviours through the ICT Level 3 apprenticeship, coaching, and on‑the‑job learning, taking responsibility for continuous improvement and development
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification along with weekly off-the-job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
You will have a designated mentor in the workplace to support your learning, and at the end of the programme will be assessed via an external assessment body
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:
For the right individual, the opportunity to secure a permanent position and/or progress onto a higher-level apprenticeship
Employer Description:Southco is a company committed to the growth of both the organisation and the individual. Driven by this value of growth and to provide you with a career development opportunity within Southco, we are looking to appoint candidates to the position of IT Apprentice - Service Desk Technician.Working Hours :Monday – Thursday, 08.00 - 16.30 and Friday, 08.00 - 15.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Microsoft operating systems,Microsoft applications,Familiarity with Microsoft 365....Read more...
Respond to Helpdesk requests remotely and on-site
1st Line - Help desk calls - taking help desk calls; logging and tracking calls
Installation of hardware and software
Carry out network documentation and reporting
Assisting technical team with maintenance tasks and installs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors.
Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday to Friday
8:30am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliability,Maturity....Read more...
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
This role would be perfect for you is you have a strong interest in engineering, electronics, and technology.
Technical & Engineering Duties
Assist with installation, maintenance, servicing, and repair of print finishing machinery
Diagnose and troubleshoot hardware, software, and control system issues
Support preventative maintenance programs
Work with mechanical, electrical, and electronic components
Learn machine control software, HMI interfaces, and diagnostic tools
Software & Systems
Support software configuration, updates, and fault analysis
Learn how software integrates with mechanical and electrical systems
Develop problem-solving and logical diagnostic skills
Training and Development
Complete an Information Communication Technician Apprenticeship Level 3
Gain British printing industry training and qualifications
Undertake electrical engineering and electronics courses
Receive on-the-job mentoring from an experienced engineer
Build skills required for future international work assignments
Willingness to learn both software and hands-on mechanical skills
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Commitment to a long-term career path (5 years+)
This apprenticeship is designed to lead to a qualified Print Finishing Technician / Engineer role, with ongoing development into senior engineering, specialist software systems, or international technical support positions.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :9:00am – 5:30pm (1-hour lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Working on the helpdesk and dealing with incoming/outgoing calls, emails and webchats
Connecting customers network and devices via VPN
Fixing configuration issues
Dealing with software and hardware issuesPassport Resets, Multi Factor Authentication, Antivirus Checks
Set up network Devices eg Networks new users, phones laptops.
Upgrade RAM , routers , switches, printers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.Employer Description:Concorde Cloud Solutions Limited, part of the Concorde Technology Group – one of the UK’s leading technology services and support providers – is looking for an enthusiastic and driven IT Support Apprentice to join their expert team. With over 18 years of experience delivering innovative cloud technology, managed IT services and dedicated support solutions to businesses across the UK, they help their clients Connect, Communicate and Collaborate with confidence.Working Hours :Monday - Friday. Rota: 8.00am - 6.00pm, 9.00am - 4:30pm, or 9.00am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Logical....Read more...
JOB DESCRIPTION
Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Summary
: Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for managing and troubleshooting PC hardware/software, supporting dispensing equipment systems, providing remote and on-site training, and handling warehouse duties. This role requires technical knowledge in Windows PCs, industrial automation, and mechanical systems, along with strong problem-solving and communication skills.
Essential Duties & Responsibilities:
Ongoing PC Hardware & Software management, troubleshooting, and repair. Including software licensing used in the dispensing equipment.
Maintain & update system functional specs., documentation, and drawings.
Fielding & troubleshooting calls via phone & online support tools.
Remote training Dispenser Service Technicians on field installation, operation, and servicing of systems.
Remote or travel to on-site system pre-commissioning, commissioning, customer training, andstartup of Dispensing equipment.
Warehouse Duties: Shop maintenance, shipping, receiving, inventory stocking, and cleaning.
Collaborate & coordinate activities with Euclid Chemical Managers in Ohio
Education & Experience
High School Diploma or GED.
Certificate training in the areas of responsibility a plus
Windows based PCs & Networks knowledge, or experience.
Industrial automation, electrical, and pneumatic knowledge, or experience.
Hand, power, and measuring tools knowledge, or experience.
Mechanical knowledge, or experience.
Ability to read and comprehend written instructions and technical language normally found inequipment manuals.
Physical Requirements:
Sitting, Standing, Walking, Lifting, Carrying, Pushing, Pulling, Reaching (Various Heights), Keyboarding, Gross & Fine Manipulation, Driving, Stooping, Crouching, Kneeling, Crawling, Climbing (Ladders, Ramps, Stairs)
WHY JOIN EUCLID CHEMICAL?
Joining our team means gaining access to a suite of competitive benefits including:
$25-30 per hour (determined by education and experience)
Annual employee bonus program
Medical, Dental and Vision coverage
Life Insurance, Disability, Parental Leave
401k with company match
Defined benefit pension plan
Vacation and holiday time
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
Administer Infrastructure and networking of company systems
Systems, printers, computers, computer equipment: Mail server (Office 365 / SmartCloud), Virtual servers (Hyper-V), Network security, Telephone system, Wireless management
IT Infrastructure maintenance
Provide 1st and 2nd line support for all company users worldwide
Purchasing: IT equipment, Printer supplies
Backup support and configuration
Daily system monitoring
Windows Server, Office 365, Hypervisors (Hyper-V/VMware), Active Directory, Networking and Hardware
CRM Support
SAP user support
Execute yearly defined projects
Training:
One day per month attendance required at college, remaining training will be in the workplace
Training Outcome:
You will gain a Level 3 qualification in Information Communications Technician
Employer Description:Vispring is one of the world’s leading luxury bed brands and has been manufacturing in the UK since 1901. Based in Plymouth since 1970, beside the Tamar River, Vispring sells to 59 countries around the globe and is the benchmark for handmade, bespoke, high-quality beds that are made using only the finest natural materials to guarantee a perfect night’s sleep.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Willingness to learn,Professionalism....Read more...
Assist with designing and simulating electronic circuits for smart home and energy devices
Support embedded systems and firmware development using microcontrollers
Test, debug and validate hardware and software under supervision
Analyse test data and record results accurately
Prepare and update schematics, drawings and technical documentation
Take part in engineering meetings and design reviews
Support product development from concept through to testing and release
Follow engineering standards, safety procedures and compliance requirements
Work with multidisciplinary teams to meet project milestones
Maintain organised engineering records and contribute to continuous improvement
Training Outcome:
Graduates of the Electronics Engineering Degree Apprenticeship can typically go into roles such as:
Electronics Engineer
Controls Engineer
Electronics Design Engineer
Electronics Maintenance Engineer
Electronics Technician
Employer Description:Orcomm Ltd is a UK-based technology company specialising in smart home solutions, energy controllers and energy efficiency systems designed for modern residential developments. The company focuses on innovation and sustainability, developing advanced technologies that help reduce energy consumption, improve home performance and support the transition to smarter, more efficient living.Working Hours :Monday to Friday 8.30am to 5.30pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Providing initial triage of service requests and identifying the appropriate IT resources
Logging, monitoring and tracking incidents through the call management system
Providing first-line resolution for hardware, software and application issues
Escalating incidents and service requests in line with service level agreements
Keeping users informed of progress and ensuring excellent customer service
Supporting desktop hardware, operating systems and business applications
Assisting with desktop asset management
Contributing to service improvement by analysing call trends and identifying recurring issues
Adhering to IT policies, information security standards and health and safety requirements
Supporting the wider work of the IT Services department where required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.
Potential career pathways include:
Desktop Support Analyst
IT Support Technician
Application Support Analyst
Infrastructure or Systems Administrator
You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.Employer Description:The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.
We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do.Working Hours :Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Exact shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Setting up new starters on the system, creating/migrating their mailbox from a prem environment to the cloud.
Setting up hardware devices like computers, laptops, cameras and printers.
Assisting employees with general IT issues/queries, ranging from setting up peripherals to troubleshooting complex problems.
Collaborating with all departments across the business working on crucial IT projects.
Testing and maintenance of the backup system.
Firewall maintenance and updating rules within the system.
Configuration and maintenance of cisco switches.
Checking computers/laptops windows updates, manually and automatically through an update server.
Involved in improving cyber policies and phishing simulations.
Updating/improving documentation procedures.
Effectively control health & safety risks within your designated work areas and teams.
Training:
Yeovil college attendence once every 2 weeks, plus 1 hour remote session every week.
Training Outcome:
Upon completion of this apprenticeship, there could be potential to become an IT Support Technician within Framptons Ltd.
Employer Description:Framptons was established in 1898 and has since become an award-winning business based in Shepton Mallet,Somerset. In 2023, the company was acquired by Profura and has continued to deliver the service and quality that are fundamental to its operations. With a heritage spanning more than a century in the food industry, Framptons has developed renowned processing facilities at its Somerset factory.Working Hours :Monday to Friday - 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
