An opportunity has arisen for a Sales Administrator (IT Reseller) to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As aSales Administrator (IT Reseller),you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
* Sales support including pricing, documentation, deal registration, and order status updates.
* End-to-end order management, from placement to delivery, with accurate CRM and system records.
* Vendor and distributor liaison for pricing, availability, lead times, and portal management.
* Licence, subscription, maintenance, and renewal tracking with proactive notifications.
* Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
* Credit control support, payment chasing, and coordination with finance/accounting systems.
* First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
* Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
* Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
* Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
* Skilled in Microsoft 365 (Outlook, Excel, Word).
* Strong administrative and organisational skills.
* Ability to manage multiple tasks and priorities in a fast-paced environment
* Experience using CRM systems (e.g. HubSpot, Salesforce) would be desirable.
What's on offer:
* Competitive salary
* Opportunity to grow within a fast-moving IT business
* Supportive and collaborative team environment
* Exposure to leading technology vendors and solutions
* Ongoing career development opportunities
If you're a polished, ambitious IT reseller professional ready to step into leadership or already managing a team and want more influence and reward this is a standout opportunity.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An opportunity has arisen for a Sales Support Administrator (IT Reseller) to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As aSales Support Administrator (IT Reseller),you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
* Sales support including pricing, documentation, deal registration, and order status updates.
* End-to-end order management, from placement to delivery, with accurate CRM and system records.
* Vendor and distributor liaison for pricing, availability, lead times, and portal management.
* Licence, subscription, maintenance, and renewal tracking with proactive notifications.
* Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
* Credit control support, payment chasing, and coordination with finance/accounting systems.
* First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
* Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
* Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
* Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
* Skilled in Microsoft 365 (Outlook, Excel, Word).
* Strong administrative and organisational skills.
* Ability to manage multiple tasks and priorities in a fast-paced environment
* Experience using CRM systems (e.g. HubSpot, Salesforce) would be desirable.
What's on offer:
* Competitive salary
* Opportunity to grow within a fast-moving IT business
* Supportive and collaborative team environment
* Exposure to leading technology vendors and solutions
* Ongoing career development opportunities
If you're a polished, ambitious IT reseller professional ready to step into leadership or already managing a team and want more influence and reward this is a standout opportunity.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for an IT Operations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As anIT Operations Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
* Sales support including pricing, documentation, deal registration, and order status updates.
* End-to-end order management, from placement to delivery, with accurate CRM and system records.
* Vendor and distributor liaison for pricing, availability, lead times, and portal management.
* Licence, subscription, maintenance, and renewal tracking with proactive notifications.
* Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
* Credit control support, payment chasing, and coordination with finance/accounting systems.
* First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
* Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
* Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
* Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
* Skilled in Microsoft 365 (Outlook, Excel, Word).
* Strong administrative and organisational skills.
* Ability to manage multiple tasks and priorities in a fast-paced environment
* Experience using CRM systems (e.g. HubSpot, Salesforce) would be desirable.
What's on offer:
* Competitive salary
* Opportunity to grow within a fast-moving IT business
* Supportive and collaborative team environment
* Exposure to leading technology vendors and solutions
* Ongoing career development opportunities
If you're a polished, ambitious IT reseller professional ready to step into leadership or already managing a team and want more influence and reward this is a standout opportunity.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for anIT Sales Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As an IT Sales Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
* Sales support including pricing, documentation, deal registration, and order status updates.
* End-to-end order management, from placement to delivery, with accurate CRM and system records.
* Vendor and distributor liaison for pricing, availability, lead times, and portal management.
* Licence, subscription, maintenance, and renewal tracking with proactive notifications.
* Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
* Credit control support, payment chasing, and coordination with finance/accounting systems.
* First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
* Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
* Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
* Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
* Skilled in Microsoft 365 (Outlook, Excel, Word).
* Strong administrative and organisational skills.
* Ability to manage multiple tasks and priorities in a fast-paced environment
* Experience using CRM systems (e.g. HubSpot, Salesforce) would be desirable.
What's on offer:
* Competitive salary
* Opportunity to grow within a fast-moving IT business
* Supportive and collaborative team environment
* Exposure to leading technology vendors and solutions
* Ongoing career development opportunities
If you're a polished, ambitious IT reseller professional ready to step into leadership or already managing a team and want more influence and reward this is a standout opportunity.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for an IT Sales & Operations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.
As an IT Sales & Operations Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.
You will be responsible for:
* Sales support including pricing, documentation, deal registration, and order status updates.
* End-to-end order management, from placement to delivery, with accurate CRM and system records.
* Vendor and distributor liaison for pricing, availability, lead times, and portal management.
* Licence, subscription, maintenance, and renewal tracking with proactive notifications.
* Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
* Credit control support, payment chasing, and coordination with finance/accounting systems.
* First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
* Contract, SLA, database, and compliance (including GDPR) management.
What we are looking for:
* Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
* Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
* Skilled in Microsoft 365 (Outlook, Excel, Word).
* Strong administrative and organisational skills.
* Ability to manage multiple tasks and priorities in a fast-paced environment
* Experience using CRM systems (e.g. HubSpot, Salesforce) would be desirable.
What's on offer:
* Competitive salary
* Opportunity to grow within a fast-moving IT business
* Supportive and collaborative team environment
* Exposure to leading technology vendors and solutions
* Ongoing career development opportunities
If you're a polished, ambitious IT reseller professional ready to step into leadership or already managing a team and want more influence and reward this is a standout opportunity.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
We are searching for an experienced Network Security Engineer to be responsible for ensuring the Group’s IT Networks and Communications are well designed, secure, optimal and function consistently across all internal and external operations.
IT and Cyber Security is extremely important and is key to all our client’s operations and you will play an extremely vital role in developing and maintaining security services throughout the business.
The role is offered on a hybrid-working basis with up to 2-days per week working from home. The role requires you in the office at least 3-days per week so you MUST live within a commutable distance of Exeter to be considered for the position or you will be looking to relocate to the area. The role comes with excellent benefits!
In this role you will be responsible for the following:
Reviewing and managing network security services in line with Group security objectives and policies.
Monitoring and administrating the security of both internal and external corporate network communications, including, routers, switches, firewalls, DMZ, servers, Wi-Fi, OT, telephony and LAN/WAN/VPN communication services.
Constantly reviewing the IP space across the organisation ensuring that the TCP/IP stack, VLANs, IP Subnet, DNS, DHCP, VPNs, and VoIP traffic is well designed, secure and optimised.
You will ensure best practices are used for delivering network security. Continually monitoring, maintaining and testing the threat landscape and security posture.
Provide regular service status updates to line management and agree and monitor service availability targets.
Manage all SSL and external web server security functions to ensure data protection, systems integrity and user confidence at all times.
Manage NIS2 and GDPR privacy policies and operational practice.
Perform regular reviews of security solutions and processes, identifying opportunities for optimisation to over two hundred office, home and field-based employees.
Provide day-to-day cyber security guidance and support to relevant technical & business stakeholders.
Deliver annual penetration testing and implement recommended improvements.
Research latest network cyber threat developments and recommend any actions that will improve network performance and security.
Work closely with NIBE SOC teams and internal security engineers to ensure all preventative security measures are implemented and Zero Day / critical threats are extinguished in line with internal resolution targets. Collaborate with other business teams to ensure the proper use of systems.
Coordinate investigations and reporting of security incidents related to Network, Systems and Applications. Diagnose root causes of system failures and implement appropriate corrective actions.
Assist with OT process and system change management, overseeing testing and approval of changes using an approved methodology.
Ensure all network hardware assets are identifiable and updated in the asset management system.
Provide technical expertise to support the maintenance of our hardware infrastructure systems and services.
Work closely with NIBE IT teams to ensure Group IT policies are continually checked and in place.
Required Experience
A computer related degree or relevant professional certification and accreditation is preferred.
Extensive commercial experience in an IT security role maintaining secure networks in a MS-Windows and Linux environment.
Expert knowledge of and experience in LAN/WAN/VLAN communications, VPN configuration and enterprise wireless networking. Experience of Dell core and edge switches with fibre is preferable.
CCNA/CCNP equivalent accreditation is advantageous but is not essential.
Experience and excellent working knowledge of GNS3 (or similar) is really beneficial.
Firewall configuration, management and monitoring experience is essential. Experience of FortiGate products preferable.
TCP/IP networking stack, DNS, DHCP, RADIUS/AAA, Active Directory, SSL, 2FA, OT skills are essential for this position.
Knowledge of information security standards (e.g., ISO 17799/27002/27001/PCI DSS/SIEM, etc.), rules and regulations related to information security and data confidentiality (e.g., FERPA, HIPAA, etc.) and key network security principles for risk identification and analysis.
Knowledge of Linux OS and Windows Server and desktop operating systems configuration & troubleshooting and SCCM/MECM skills are preferrable.
Knowledge of and experience in virtual network technologies, specifically ESXi and VMware configuration and administration is advantageous.
Knowledge of MDM products, CrowdStrike and Cortex XDR configuration and administration would be advantageous.
Experienced user of Office 365, Teams, OneDrive, SharePoint etc. – any MS E3 subscription services.
Excellent troubleshooting, diagnostic, problem-solving and communication skills.
Flexibility to work on planned, out of hours systems projects if required.
Training is available for the right candidate to ensure complementary skills are acquired.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.....Read more...
Key Responsibilities:
Support the IT team in the resolution of escalated IT issues.
Onboarding of staff - to set up new users' accounts and profiles and deal with password issues. Assist with the deployment and rebuilding of workstations as required.
Responsible for IT asset ordering against authorised Purchase Orders, asset preparation, management, testing and deployment/shipment of IT and related equipment across Netcall and its customer base.
Management and diagnosis of faulty hardware including returns to the manufacturers and suppliers if appropriate.
Manage and order new inventory and maintenance stock to service the above.
Support of the existing office infrastructure including the physical network, networked devices and servers.
Perform regular (daily, weekly and monthly) IT administration tasks e.g. data backups, VPN configuration, automated process checks as assigned.
Work on the internal helpdesk ticket queue to resolve staff issues.
Manage identity lifecycle (Joiners, Movers, Leavers) in Active Directory and Entra ID.
Administer Microsoft 365 services (Exchange Online, Teams, SharePoint) and Intune for device compliance.
Ensure timely vulnerability patching of user assets (laptops, desktops, servers) to meet departmental security compliance and patching targets.
Support ITIL processes including Incident, Problem, and Change Management.
Assist with IT projects and roadmap deliverables.
Knowledge and Experience:
Able to competently use a PC for routine and reasonably complex tasks.
Able to install, configure and support server-based products and Microsoft Operating Systems.
Able to install, configure and replace if necessary IT components and software.
Able to install and configure IT local and/or wide area networks for Netcall and/or Netcall customers.
Able to complete product and end user documentation having carried out product and project testing from a pre-defined test specification.
Able to deliver IT support and/or training to customer end users.
Able to install and administer Windows servers, and understand Microsoft Windows backend networks & server administration e.g. DHCP, WINS, DNS, Active Directory, Domain accounts & permissions, file permissions & shares.
An understanding of Networking – e.g. IP packets, WAN, router, firewall, and the following third party back-office solutions:
UPS.
Anti-virus.
VPN technologies.
Experience with Microsoft 365 administration and endpoint management (Intune, Autopilot).
Knowledge of patch management tools and processes (e.g., Windows Update, Intune compliance policies, third-party patching solutions).
Basic cybersecurity knowledge (MFA, phishing response, patching).
Familiarity with the use of PowerShell for automation and troubleshooting.
Familiarity with remote support tools and hybrid work technologies.
Able to:
Work in a technical customer facing role.
Document system configurations and end-user procedures following testing and implementation.
Demonstrate excellent communication skills (oral and written) in order to communicate effectively with our customers and within the Company.
Operate as a flexible, positive, self-motivated and a diligent hard working team player with a ‘Can-Do’ attitude.
Training:As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry-recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in-person, 1-2-1 and group learning.Training Outcome:Potential full-time position for the right candidate after completion of apprenticeship.Employer Description:Netcall is where people and AI come together to make work smarter, faster and more human. Our trusted AI-powered platform unifies automation and communication, so teams can work smarter, serve customers faster and drive lasting transformation.Working Hours :8.30am to 5pm or 9am to 5.30pm, 1 hour lunch, 37.5 hours a week. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
