Equipment Installation & Maintenance
Working with another member of staff, install, set up, and maintain professional print devices, including both hardware and software
Provide customer training on devices to help users get the most out of their equipment
Diagnose and resolve technical faults, working with other members of the team
Component & Equipment Refurbishment
Take apart and clean imaging drums
Replace worn parts with new and repackage ready for engineer use
Perform toner refills where necessary (all safety equipment provided and instructions)
Identify work to be undertaken using machine management lists
Allocate stock if available, order stock where not to hand
Prepare equipment for refurbishment (remove worn parts, set aside for refurbishment or replacement)
Fully clean all areas of machine using equipment and materials provided
Reassemble all parts inside machine to manufacturer's specification
Test and adjust where required
Clean outer casings and prepare for delivery
Training course and engineer accompaniment
Undertake all web-based learning modules over a 12-month period and obtain a minimum pass rate
Accompany senior engineers and be involved with processes involved in repair and adjustments
Apply learning to equipment in showroom and workshop
Learn proper use of cleaning equipment and techniques
Other duties
Keep warehouse and workshop area clean and tidy
Maintain stock levels of cleaning products and refurbishment parts
Undertake jobs provided by administrator, directors or other engineers when required
Adopt processes to ensure timely and efficient working methods to ensure steady supply of refurbished parts
Make deliveries to sites, engineers and when appropriate undertake straightforward repairs or replace parts, subject to training delivery
Help with deliveries and equipment installations when required
Training:
Level 3 Information Communication Technician apprenticeship
Day release training with Burnley College
Training Outcome:Potential for full-time employment upon successful completion of the apprenticeship.Employer Description:In the last 10 years, Production Print Direct has grown to become the UK’s leading independent specialist for cut sheet digital press technology. We enable our clients to meet the market needs of their customers for what is rapidly becoming a “same day” print service with software to speed up the prepress process and faster equipment to keep on top of production requirements. Whether downsizing or upscaling, PPD have the experience and technology to work with our clients for the next step of their own evolution. Working Hours :9am to 5pm with half an hour lunch (unpaid).Skills: Communication skills,IT skills,Attention to detail,Analytical skills....Read more...
We’re growing quickly at Fluent Communications, and we’re on the lookout for an experienced Telecoms Engineer to join our friendly team in Crowborough. We’re part of the wider Fluent Group, providing telecoms, IT, and mobile/data services – so there’s always plenty going on.This role is perfect for someone who enjoys variety. One day you’ll be supporting customers over the phone, the next you might be out installing equipment, setting up networks, or rolling up your sleeves for a bit of cabling. Either way, you’ll be the go-to person customers rely on for great service.Our team culture is supportive, professional, and positive – and we take career growth seriously.Join us and you’ll be encouraged to develop your skills, with guidance from colleagues who are always happy to help.What you’ll be doing:• Installing equipment and troubleshooting on site• Providing remote support over the phone• Setting up and maintaining user accounts and devices• Sorting out hardware and software issues• Working with routers, firewalls, and networking basics• Handling equipment repairs with suppliersWhat we’re looking for:• Knowledge of VoIP, SIP, RTP, TCP, and UDP• Familiarity with networking, routers, and firewalls• Experience with 3CX would be a real advantage• Full clean driving licence (you’ll be covered by our insurance from age 25+)• Confidence with power tools and hand tools• Strong problem-solving skills and attention to detail• A self-motivated, positive approach• An interest in IT/telecoms integration• Someone who shares our values: respect, teamwork, commitment, excellence, and passionWhat’s in it for you:• Salary between £28,000 – £38,000 (depending on experience)• Company uniform (polo, jumper, and work trousers – no ties here)• Company vehicle for site visits• Long-term career development opportunities....Read more...
Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
A fantastic opportunity to start your tech career with full training and development
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM
This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification
These block weeks will take place online
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:
Opportunity to progress or full-time employment and progress on to a degree for the right person
Employer Description:We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Problem solving skills,Team working,Enthusiasm,Broadband/Networking Knowledge....Read more...
Agentic AI Development
Design, build, and iterate on agentic AI workflows — autonomous systems that can plan, reason, and execute multi-step tasks.
Integrate LLMs and AI orchestration frameworks (e.g., LangChain, AutoGen, CrewAI, or equivalent) into BFT's product ecosystem.
Develop agent tool integrations, memory systems, and feedback loops to improve agent performance over time.
Collaborate with the AWS Engineer to deploy and scale agentic systems on cloud infrastructure.
Collaborate with the F/E Engineer and Product Developer on user-facing agentic features in the beanies stream.
Research & Innovation
Monitor developments in agentic AI, LLMs, and multi-agent systems, bringing relevant innovations into BFT's product thinking.
Evaluate new AI tools, frameworks, and APIs, producing recommendations and proof-of-concepts for the product team.
Contribute to BFT's agentic AI strategy, working with the CPO and CTO to define the technical roadmap.
Quality, Safety & Responsible AI
Design agentic systems with safety, reliability, and predictability as core requirements.
Define testing frameworks and quality metrics for evaluating agent performance and reliability.
Ensure agentic systems comply with AI ethics principles, data regulations, and BFT's governance frameworks.
Role Requirements
Technical Requisites
Interest in large language models (LLMs), prompt engineering, and AI agent architectures.
Interest in agentic or multi-agent frameworks (e.g., LangChain, AutoGen, CrewAI, OpenAI Assistants, or equivalent).
Proficiency in Python and experience with AI/ML libraries.
Familiarity with cloud infrastructure (AWS preferred) for deploying AI systems.
Understanding of RAG (Retrieval-Augmented Generation), vector databases, and memory systems.
Experience with RPA or automation tooling is desirable.
Knowledge of responsible AI principles and AI safety practices.
Personal Skills
Intellectually curious, with a genuine passion for AI and autonomous systems.
Strong problem-solving skills and the ability to navigate ambiguity effectively.
Clear communicator — able to make complex AI concepts accessible to diverse audiences.
Self-directed and proactive, with a strong ownership mentality.
Collaborative and open, with a willingness to share knowledge and learn from others.
Training:An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studyingArtificial intelligence (AI) and Automation Practitioner standard Level 4.
You will also receive full training and support from the Leep Talent Apprenticeship team to increase your skills.
Your training will include gaining a Level 4 Artificial intelligence (AI) and Automation Practitioner qualification.
Learners can gain these optional exams at the end of the programme:
AWS Certified AI Practitioner
Microsoft AI-900 Azure AI Fundamentals
Microsoft PL-900 Fundamentals
Awarding Body: Accelerate People
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Reed is a global company with a mission to improve lives through work, achieved through its recruitment, learning, and philanthropic services.Working Hours :Monday - Friday, 9:00am - 5:30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Office 365,IT Support,Excellent time management....Read more...
Cloud Telephony Support
Create, amend, and maintain cloud-based telephone system configurations
Process customer requests such as:
Name changes
Call routing updates
User and extension management
Perform basic system changes on live environments, following agreed processes
Assist users with:
Password resets
Login issues
General system access problems
User Support & Training:
Provide first-line support to end users via phone, email, and ticketing system
Deliver basic to moderate user guidance, such as:
Explaining how existing features work
Helping users understand the system functionality already in place
Ensure issues are clearly logged, tracked, and updated within the internal CRM
Network & Connectivity Support
Support customer network connections by:
Running basic diagnostics via online provider portals
Identifying common connectivity faults
Booking engineer visits where required
Carry out basic network maintenance tasks, including:
Changing Wi-Fi usernames and passwords
Configuring new routers prior to dispatch
Preparing equipment for installation or replacement
Communication & Liaison
Speak directly with customers in a professional and confident manner
Liaise with third-party providers for telephony and network services
Communicate updates, issues, and resolutions clearly to:
Customers
Internal team members
Maintain accurate records of all work completed in the CRM
Learning & Development
Gain hands-on experience supporting live customer systems
Learn structured troubleshooting and escalation processes
Shadow senior engineers and gradually assist with more complex technical issues
Develop technical, communication, and problem-solving skills throughout the apprenticeship
Build a strong foundation for progression into a 2nd Line Support role
Training:Delivery to be completed on-site and 6 hours per week off-the-job training either at Barnsley College or your place of work. Student to complete an Advanced Technical Certificate as an Information Communications Technician Level 3 Apprentice. Functional Skills in maths and English, if required. Training Outcome:Possible progression opportunities.Employer Description:Supplier of New and Fully Refurbished IT Hardware, Business Telephone Systems (VoIP & Cloud) and Business Mobile Phone Contracts.Working Hours :Monday to Friday - 8.30am-5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
