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Domestic Abuse Advocate
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Community Services Directorate Within this directorate, the following vital services are delivered; Black Country Women’s Aid Community Services include; • Community Domestic Abuse Support Services (Sandwell, Walsall and Dudley) • Black Country IRIS (primary care) educator and advocacy service • Rape and Sexual Abuse Support Services (Black Country)• Black Country Sexual Abuse Forum• Black Country Counselling Service • Domestic and sexual abuse Children and Young person’s service (Black Country)• West Midlands Stalking Service• Ask Marc (Male abuse referral centre) This position is located within the Community Domestic Violence and Abuse Support Service The BCWA Community Domestic Violence and Abuse Support Service supports victims of domestic violence and abuse in Sandwell, Dudley, Wolverhampton and Walsall through a range of contracted/commissioning arrangements. The service works in partnership with other services within BCWA and key agencies to assess risk and provide tailored support plans for service users. Our integrated approach provides effective holistic support for survivors of abuse using a trauma-informed approach. The team: Our specialist Community Domestic Abuse Support Service supports male and female victims of domestic violence and abuse living in Sandwell, Dudley and Walsall through a range of contracted/ commissioning arrangements. The service works in partnership with other services within BCWA and key agencies to assess risk and provide tailored support plans for service users. Our integrated approach provides effective holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Domestic Abuse Advocate (Sandwell)Position available: 2 full-time, 12 month fixed term position (37.5 hours), based in SandwellSalary: £22,308 - £24,310Closing date: 04 December 2024BCWA reserve the right to close this advertisement early if sufficient applications are received All interviews will be held via Microsoft Teams Is this you? We are looking for someone who has experience of working with victims/survivors of domestic abuse on both one-to-one and in group work settings. You will carry a caseload which includes all aspects of case management including, risk assessment, needs assessment, support planning, outcomes and case review. The Role: The successful candidate will be required to provide a high-quality frontline service to victims of domestic abuse, delivering a service to those at highest risk. You will be working within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Accommodations Complex Needs Worker
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Black Country Women’s Aid Accommodation Services include; • 24hr access refuge accommodation for victims of domestic abuse (women and children only)• Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)• Resettlement Support post departure from domestic abuse accommodation services• Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services• Access to BCWA community services group activity • Safe house for victims of modern-day slavery in the National referral mechanism (women and children only.) • Dispersed accommodation for victims of modern-day slavery in the national referral mechanism – accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough. (women, children, male victims) • Access to Counselling Services (part of BCWA Community services) The Domestic Abuse Accommodation service: Black Country Women’s Aid (BCWA) provides 24-hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation. The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupation, individual flats and houses, as well as group schemes. The dedicated team provides bespoke, client-led support to empower survivors of abuse to gain confidence and make informed choices. Job role Job Title: Accommodations Complex needs worker Positions available: 1 part-time position (15 hours, Tuesday, Wednesday or Thursday and Friday, 5 hours per day between 9 am and 5 pm), based in SandwellSalary: £9,540 pro rata (£23,850 FTE)Closing date: 27 November 2024All interviews will be held via Microsoft Teams Is this you? We are looking for someone who has experience of working with victims/survivors of domestic abuse on both one-on-one and in group work settings. The successful candidate will have excellent interpersonal skills and the ability to engage with stakeholders and clients on all levels. The role: You will carry a caseload which includes all aspects of case management including, risk assessment, needs assessment, support planning, outcomes and case review. You will be required to provide a high-quality frontline service to victims of domestic abuse, whose needs are either not being met by existing services or not accessing existing services or not being accepted as referrals with the aim of providing a transition into mainstream services. If you are ambitious, outgoing and hardworking, we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. Please see full job description for more information. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Regional Independent Sexual Violence Advisor
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Community Services Directorate Within this directorate, the following vital services are delivered Black Country Women’s Aid Community Services include; • Community Domestic Abuse Support Services (Sandwell, Walsall and Dudley) • Black Country IRIS (primary care) educator and advocacy service • Rape and Sexual Abuse Support Services (Black Country)• Black Country Sexual Abuse Forum• Black Country Counselling Service • Domestic and sexual abuse Children and Young person’s service (Black Country)• West Midlands Stalking Service• Ask Marc (Male abuse referral centre) This position is located within the Community Rape and Sexual Violence Support Service The team: The Rape and Sexual Violence Service is the largest specialist service provider in the Black Country, supporting victims and survivors of sexual abuse. The service offers support to women, men and children who have experienced rape, sexual violence and childhood sexual abuse. Our specialist team combine expertise with a sound understanding of trauma, providing an exceptional service to our clients. As a service, we are focused on proactively engaging clients to provide them with the support they require through their journey. We have a team of ambitious, self-driven individuals who support each other. Teamwork, respect and solidarity is at the forefront of our ethos. Job Role Job Title: Regional Independent Sexual Violence Advisor (ISVA)Position type: 1 full-time position (37.5 hoursSalary: £24,310.04 - £27,751.55 (Dependent upon qualifications and experience)Location: This role is a regional post, travelling between Sandwell, Wolverhampton, Dudley and Walsall for the purpose of the role. This position is not eligible for Hybrid working.Closing date: 27 December 2024All interviews will be held via Microsoft Teams Is this you? We are looking for a qualified/unqualified Independent Sexual Violence Advisor (ISVA) to join our supportive Rape and Sexual Violence Service. We are looking for an innovative candidate who has experience of working with adults, who have experienced sexual abuse. This is a great opportunity for someone who loves working with adults, providing trauma-focused support. The Role: You will be working with adults who are victims of sexual violence and sexual abuse. You will be required to provide a high-quality frontline service to victims, ensuring that support is trauma-informed and tailored to the individual needs of the adult. You will be working within a multi-agency framework consisting of the Sexual Assault Referral Centre (SARC), Police, Court, Social Care and local partnership responses to sexual violence and sexual abuse. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Health, Safety and Environmental Advisor
Health, Safety and Environmental AdvisorJob Type: Full Time, PermanentLocation: Shipdham, NorfolkWorking Hours: Monday to Friday – 8:00am to 6.00pm, with an unpaid lunch break of half an hourSalary: £40,000.00 to £50,000.00 per annum, dependant on Health, Safety and Environmental and Construction ExperienceBenefits Company Pension.Enhanced Annual leave dependent on time served, first increase of one day after 2 years. Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 35 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes. The Role – Health, Safety and Environmental Advisor:Falcon Tower Crane Services is seeking to recruit a Health, Safety and Environmental Advisor to join our Quality, Health, Safety and Environmental Department.Full training is provided by our experienced team.We are seeking a dedicated Health, Safety, Environmental Advisor to ensure our organisation adheres to ISO45001, ISO14001, and ISO50001 standards which form part of our Integrated Management System (IMS). This role involves conducting on-site audits, investigating incidents, managing compliance for environmental and energy reporting. The successful candidate will work to integrate these management systems seamlessly across multiple departments and depots, promoting a culture of safety, sustainability, and environmental responsibility. Responsibilities – Health, Safety and Environmental Advisor: Provide essential support in maintaining ISO45001 Health and Safety standards in line with the organisation's core business requirements and ensure compliance and safety standards are consistently met across all sites and depots.Ensure adherence to ISO14001 Environmental Management System standards, managing environmental aspects and impacts to mitigate risks.Respond to environmental incidents, producing thorough incident reports with root cause analysis, and implement control measures to prevent recurrence.Conduct periodic Energy Management Audits, making recommendations to reduce commodity usage and support the company’s carbon footprint reduction goals.Ensure compliance with ISO50001 standards, actively participating in sustainability initiatives and promoting energy efficiency across all company operations.Perform detailed on-site audits to evaluate compliance with health and safety regulations, ensuring all activities align with ISO45001 standards.Conduct regular and comprehensive depot audits, identifying potential hazards and recommending corrective actions.Assist and document thorough investigations into accidents and near misses to determine root causes, identify areas for improvement and prevent future incidents.Prepare detailed reports on findings, collaborating with relevant departments to ensure corrective actions are implemented effectively.Collect and manage energy data for the Streamline Energy and Carbon Reports, working with an external provider to ensure timely submission for end-of-year financial accounts.Oversee compliance with the Government’s Energy Savings Opportunity Scheme (ESOS), ensuring deadlines are met to avoid potential fines.Work closely with cross-functional teams to promote a safety-first culture, ensuring all employees understand and adhere to health and safety policies.Provide feedback and recommendations based on audit findings and incident reports to enhance the organisation's safety protocols.Generate bulletins for employee awareness, this could include preparing and delivering training. Person Specification - Health, Safety and Environmental Advisor: Knowledge of ISO45001, ISO14001, and ISO50001 standards.Experience in Health, Safety, Environmental, and Energy Management auditing, including risk assessments and compliance investigations.L3 Environmental EMS Qualification – Demonstrates a strong foundation in environmental management standards.L3 Sustainability EnMS Qualification – Provides a solid understanding of energy management and sustainability practices.L3 Health and Safety Qualification - Enhances skills in maintaining a safe and compliant workplace.Strong analytical, documentation, and reporting skills.Effective communication and collaboration skills for team training and awareness initiatives.To be motivated and enthusiast to learn a new role.Confident with an excellent phone manner.The ability to work on their own and as part of a team.To be an effective team member with a highly supportive, collaborative approach.Be self-motivated and be able to organise their time and workload efficiently.The ability to communicate clearly and efficiently with customers and work colleagues at all levels.Good command of the English Language.Must have the ability to work well under pressure.High attention to detail and accuracy.Determination to take ownership of tasks.A desire to learn and improve knowledge and skills.Be fluent in Microsoft 365 applications, mainly Word and excel. ....Read more...
Accommodations Complex Needs Worker
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Black Country Women’s Aid Accommodation Services include; • 24hr access refuge accommodation for victims of domestic abuse (women and children only)• Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)• Resettlement Support post departure from domestic abuse accommodation services• Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services• Access to BCWA community services group activity • Safe house for victims of modern-day slavery in the National referral mechanism (women and children only.) • Dispersed accommodation for victims of modern-day slavery in the national referral mechanism – accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough. (women, children, male victims) • Access to Counselling Services (part of BCWA Community services) The Domestic Abuse Accommodation service: Black Country Women’s Aid (BCWA) provides 24-hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation. The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupation, individual flats and houses, as well as group schemes. The dedicated team provides bespoke, client-led support to empower survivors of abuse to gain confidence and make informed choices. Job role Job Title: Accommodations Complex needs worker Positions available: 1 part-time position (15 hours, Tuesday, Wednesday or Thursday and Friday, 5 hours per day between 9 am and 5 pm), based in SandwellSalary: £9,540 pro rata (£23,850 FTE)Closing date: 27 November 2024All interviews will be held via Microsoft Teams Is this you? We are looking for someone who has experience of working with victims/survivors of domestic abuse on both one-on-one and in group work settings. The successful candidate will have excellent interpersonal skills and the ability to engage with stakeholders and clients on all levels. The role: You will carry a caseload which includes all aspects of case management including, risk assessment, needs assessment, support planning, outcomes and case review. You will be required to provide a high-quality frontline service to victims of domestic abuse, whose needs are either not being met by existing services or not accessing existing services or not being accepted as referrals with the aim of providing a transition into mainstream services. If you are ambitious, outgoing and hardworking, we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. Please see full job description for more information. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Regional Independent Sexual Violence Advisor
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Community Services Directorate Within this directorate, the following vital services are delivered Black Country Women’s Aid Community Services include; • Community Domestic Abuse Support Services (Sandwell, Walsall and Dudley) • Black Country IRIS (primary care) educator and advocacy service • Rape and Sexual Abuse Support Services (Black Country)• Black Country Sexual Abuse Forum• Black Country Counselling Service • Domestic and sexual abuse Children and Young person’s service (Black Country)• West Midlands Stalking Service• Ask Marc (Male abuse referral centre) This position is located within the Community Rape and Sexual Violence Support Service The team: The Rape and Sexual Violence Service is the largest specialist service provider in the Black Country, supporting victims and survivors of sexual abuse. The service offers support to women, men and children who have experienced rape, sexual violence and childhood sexual abuse. Our specialist team combine expertise with a sound understanding of trauma, providing an exceptional service to our clients. As a service, we are focused on proactively engaging clients to provide them with the support they require through their journey. We have a team of ambitious, self-driven individuals who support each other. Teamwork, respect and solidarity is at the forefront of our ethos. Job Role Job Title: Regional Independent Sexual Violence Advisor (ISVA)Position type: 1 full-time position (37.5 hoursSalary: £24,310.04 - £27,751.55 (Dependent upon qualifications and experience)Location: This role is a regional post, travelling between Sandwell, Wolverhampton, Dudley and Walsall for the purpose of the role. This position is not eligible for Hybrid working.Closing date: 27 December 2024All interviews will be held via Microsoft Teams Is this you? We are looking for a qualified/unqualified Independent Sexual Violence Advisor (ISVA) to join our supportive Rape and Sexual Violence Service. We are looking for an innovative candidate who has experience of working with adults, who have experienced sexual abuse. This is a great opportunity for someone who loves working with adults, providing trauma-focused support. The Role: You will be working with adults who are victims of sexual violence and sexual abuse. You will be required to provide a high-quality frontline service to victims, ensuring that support is trauma-informed and tailored to the individual needs of the adult. You will be working within a multi-agency framework consisting of the Sexual Assault Referral Centre (SARC), Police, Court, Social Care and local partnership responses to sexual violence and sexual abuse. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Apprentice People Officer
The People, Culture and Inclusion (PCI) Department The People team is part of the PCI department, and at the centre of the Barbican, providing colleague support, and guidance to Departments across the centre, ensuring they have the capabilities they need to deliver our programmes and audience experience. The People team fosters an inclusive and supportive culture where staff are encouraged to achieve their full potential enabling the Barbican to deliver world-class arts and learning. Our team works across the Barbican providing advice and support ranging from recruitment, training and development to employee relations. The City of London provides a framework for our policies, and we also work with them on the Corporations’ People Strategy, encompassing several programmes of work. Purpose of Post The Apprentice People Officer will be a key member of the People team. They will provide support to the People team by assisting with routine HR processes, queries, administration and managing the HR mailboxes. Reporting to the Senior People Adviser, the post holder will work closely with the People Officers, People Advisers and the Payroll team to ensure that administrative HR processes and Payroll are carried out efficiently and in a timely manner. They will develop essential skills in customer service, office administration and HR knowledge. Main Duties: To support the People team handling routine day to day queries; working on a range of HR processes, using HR systems to record employment data; maintaining the HR mailboxes, responding to routine queries or allocating emails and cases where appropriate To maintain a good working knowledge of HR activities within the team, focusing on the administration function, and establishing and maintaining good relationships with employees, Barbican departments and City of London departments To work closely with the People Officers and the Payroll team to ensure that Payroll and HR processes are carried out efficiently. To provide administrative support on HR & Departmental projects as allocated by the Senior People Advisor To deliver excellent customer service on a range of HR queries providing solutions, advice and support primarily to managers To support the capability of managers in HR matters, improving their ability to handle repeated situations themselves where appropriate To deal with queries in a timely and efficient manner, escalating any relevant matters to the People Officer or People Adviser as required To support the management of recruitment processes and recruitment administration To assist in maintaining and updating organisational charts on a monthly basis and any other databases or spreadsheets monitoring staff changes To assist in maintaining the HR intranet site for the Barbican Centre and ensure all information is current and accurate To support the payroll team in their weekly processing of Casuals, unsocial hours and overtime payments, and complete payroll runs independently on an ad hoc basis where needed To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post To undertake any other duties that may reasonably be requested appropriate to the grade Training: You will be supported to achieve the HR Support Level 3 Apprenticeship Theoretical training will be monthly with the support of the training provider Practical training and support will be given in the workplace allowing you to embed your learning in the working environment You will receive hours 6 per week to support with your apprenticeship studies Training Outcome: On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday - Friday 9.30am - 5.30pm ( with some flexibility required to support business needs) 45 min break for lunchSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience ....Read more...
Senior User researcher
About YouSenior User Researcher Wanted!Are you ready to take on a new challenge and help shape the future of user research in our organization?Do you want a role where your research directly influences environmental strategies?Are you passionate about using your skills to support communities historically impacted by coal mining?Would you like to engage directly with these communities, leading initiatives like coal mine water heating projects to ensure a more sustainable future?If so, we want to hear from you!What We're Looking For:Expertise in Government Service Standards and Accessibility GuidelinesExperience in Researching and Advocating for Diverse User Groups, including those with additional needs and other hard-to-reach populationsProven Ability to Work with Teams and Stakeholders to adopt user-centered practices and ensure user insights drive impactful decision-makingJoin us and make a difference! Apply today to become a key player in our mission to create sustainable and community-focused solutions. About The RoleWhat will you be doing?Lead and deliver user research activities for digital change projects, to meet Central Digital and Data Office (CDDO) digital standards. Ensuring delivery considers user needs and user accessibility needs.Contribute towards the continual improvement of the User Research functionMentor less experienced staff and to provide guidance and help in their development as User Researchers We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date: 1st December 2024Sifting date: 2nd December 2024Interviews: w/c 9th December 2024(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About The Coal AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at recruitment@coal.gov.uk or by phone on 01623 637000.'' ....Read more...
Children and Young People’s Advocate
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Community Services Directorate Within this directorate, the following vital services are delivered; Black Country Women’s Aid Community Services include; • Community Domestic Abuse Support Services (Sandwell, Walsall and Dudley) • Black Country IRIS (primary care) educator and advocacy service • Rape and Sexual Abuse Support Services (Black Country)• Black Country Sexual Abuse Forum• Black Country Counselling Service • Domestic and sexual abuse Children and Young person’s service (Black Country)• West Midlands Stalking Service• Ask Marc (Male abuse referral centre) This position is located within the Community Domestic Violence and Abuse Support Service The BCWA Community Domestic Violence and Abuse Support Service supports victims of domestic violence and abuse in Sandwell, Dudley, Wolverhampton and Walsall through a range of contracted/commissioning arrangements. The service works in partnership with other services within BCWA and key agencies to assess risk and provide tailored support plans for service users. Our integrated approach provides effective holistic support for survivors of abuse using a trauma-informed approach. The team: Our Children and Young People’s (Flourishing Futures) Specialist Advocates vulnerable children between the ages of 8 and 14 years who have been affected by domestic abuse at home. This will be delivered through the NSPCC Dart (domestic abuse recovering together) Programme. The Dart Programme is a programme recognised by the home office. We aim to provide a responsive, needs-led service to children and young people, creating a positive culture and environment, enabling them to achieve their potential. Job Role Job Title: Children and Young People’s Advocate (Flourishing Futures)Position available: 1 part-time (15 hours, 2 days, 9 am to 5 pm), covering the Sandwell area Salary: £8,923.29 - £9,369.36 part-time pro rata (FTE £22,308 - £23,423.41)Closing date: 20 December 2024BCWA reserve the right to close this advertisement early if sufficient applications are receivedAll interviews will be held via Microsoft Teams Is this you? We are looking for someone who has experience of working with children and young people who have experienced trauma in both one-to-one and in group work settings. You will carry a caseload which includes all aspects of case management including, risk assessment, needs assessment, support planning, outcomes and case review. The Role:The successful candidate will be required to provide a high-quality support service for children and young people affected by domestic abuse and violence in the home, including one-to-one casework and support for children and parents together to help communicate and build stronger relationships. You will also work closely with Domestic Abuse Advocates to deliver the Dart Programme, focusing on children exploring emotions, healthy coping strategies, communication and safe people prior to offering 10 group sessions exploring what domestic abuse is, why it is ok to talk about domestic abuse and some strategies to safety plan. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. Please see full job description for more information. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Tenancy Management & Resettlement Officer
Purpose Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. To provide high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services such as HOC, CYP and NRTPF. To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the use of temporary accommodation. Responsibilities Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets. Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions. Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions. Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the location priority policy. To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies. Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor’s surgeries, schools, police station, CAB office, dentist surgeries etc. To understand, and keep up to date with local and national policies affected by legislation with regard to welfare reforms and housing. Ensure all properties are maintained to a high standard investigate persistent disrepair complaints and/or to take property inventories for those properties accessing the incentive and or bond scheme. Be responsible for ensuring all landlords and tenants comply with their respective contractual agreements. Work effectively and efficiently with colleagues within the service, across other departments and external agencies to deliver and excellent customer focused service meeting individual, team, service and corporate targets & KPIs. Ensure that all payments, including deposits and cash incentives are properly recorded, monitored and, where appropriate, recovered from the landlord, accommodation supplier or tenant in accordance with the contractual agreements and the financial regulations. Deliver a stream lined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager. Knowledge Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords. A good knowledge and understanding of the government’s welfare reform and its implications on the private rented sector. Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas , electrics and energy efficiency) and legislation relating to the letting of private sector tenancies. Knowledge of the services provided for households who are in housing need. General knowledge of good property standards and common building problems. An awareness of the financial implications of decisions and an understanding of the importance of prioritising value for money. Skills Ability to work as part of a team and take initiative with own cases. Ability to promote and develop effective joint working practices across services. Ability to work with private sector partners and respond to the needs of that market as well as understanding how that fits with the requirement to meet housing need. Commitment to the promotion of a homeless prevention approach. Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions. Ability to maintain databases and work effectively with IT systems. Ability to meet performance targets and deliver positive outcomes. Required Must have Basic DBS. Experience of effectively working with landlords, letting agents and other accommodation suppliers. Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of working effectively with private sector landlords and/or within a homelessness context. Experience of prioritising competing demands in a pressurised environment, recognize service priorities and manage a caseload within agreed targets. Experience of successfully developing initiatives and schemes to provide housing opportunities for people in housing need. ....Read more...
Children and Young People’s Advocate
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Community Services Directorate Within this directorate, the following vital services are delivered; Black Country Women’s Aid Community Services include; • Community Domestic Abuse Support Services (Sandwell, Walsall and Dudley) • Black Country IRIS (primary care) educator and advocacy service • Rape and Sexual Abuse Support Services (Black Country)• Black Country Sexual Abuse Forum• Black Country Counselling Service • Domestic and sexual abuse Children and Young person’s service (Black Country)• West Midlands Stalking Service• Ask Marc (Male abuse referral centre) This position is located within the Community Domestic Violence and Abuse Support Service The BCWA Community Domestic Violence and Abuse Support Service supports victims of domestic violence and abuse in Sandwell, Dudley, Wolverhampton and Walsall through a range of contracted/commissioning arrangements. The service works in partnership with other services within BCWA and key agencies to assess risk and provide tailored support plans for service users. Our integrated approach provides effective holistic support for survivors of abuse using a trauma-informed approach. The team: Our Children and Young People’s (Flourishing Futures) Specialist Advocates vulnerable children between the ages of 8 and 14 years who have been affected by domestic abuse at home. This will be delivered through the NSPCC Dart (domestic abuse recovering together) Programme. The Dart Programme is a programme recognised by the home office. We aim to provide a responsive, needs-led service to children and young people, creating a positive culture and environment, enabling them to achieve their potential. Job Role Job Title: Children and Young People’s Advocate (Flourishing Futures)Position available: 1 part-time (15 hours, 2 days, 9 am to 5 pm), covering the Sandwell area Salary: £8,923.29 - £9,369.36 part-time pro rata (FTE £22,308 - £23,423.41)Closing date: 20 December 2024BCWA reserve the right to close this advertisement early if sufficient applications are receivedAll interviews will be held via Microsoft Teams Is this you? We are looking for someone who has experience of working with children and young people who have experienced trauma in both one-to-one and in group work settings. You will carry a caseload which includes all aspects of case management including, risk assessment, needs assessment, support planning, outcomes and case review. The Role:The successful candidate will be required to provide a high-quality support service for children and young people affected by domestic abuse and violence in the home, including one-to-one casework and support for children and parents together to help communicate and build stronger relationships. You will also work closely with Domestic Abuse Advocates to deliver the Dart Programme, focusing on children exploring emotions, healthy coping strategies, communication and safe people prior to offering 10 group sessions exploring what domestic abuse is, why it is ok to talk about domestic abuse and some strategies to safety plan. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. Please see full job description for more information. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Homelessness Support Worker
About The RoleThe Support Worker will provide a structured, personalised resettlement service to every service user at Mildmay House. To seek to support service users who have experienced homelessness to move into their own homes in a planned and supported way.To offer advice, training, information and one-to-one/group support to help service users through this process. The support offered very much depends on the individual, but can include advice on housing rights, accompanying individuals to meetings, and practical support to move in, such as obtaining furniture and setting up payment plans for household bills. Ensure that service users who are ready to move on are given the security and support to maximise their independence, dignity and choice, in accordance with the aims and objectives of the project.Please note this is a full time role working on a rota basis - generally a week of day shifts, a week of night shifts and working every other weekend. What you will be doing: Providing service users with information on housing options, assist them to make applications for accommodation, advocate on their behalf with housing providers and accompany them to interviews and viewings if appropriateActing as a key-worker to a caseload of residents, enabling them to take ownership of their journey with Salvation Army HomesEnsuring that clients receive the necessary practical help to move in, either directly or through liaison with other support services. This would include, personal and housing benefit claims, assistance with community care grants, domestic fuel connections etcCarrying out a strengths-based assessment with applicants, facilitating the co-production of a person-centred plan, that enables individuals to achieve their goals and aspirations and the opportunity to identify and develop their talentsDeveloping and maintaining effective working relationships with specialists and agencies who might offer resources, funding, or individual services relevant to service user needs, e.g. Registered Social Landlords, Local Authority, Community Psychiatric Services, Benefit Agency and other government agencies, referral agencies, charitable trusts, other voluntary agencies. About the Service:Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives. This role is known internally as Support Worker About The CandidateA Support Worker will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective. You will need to: Have experience of or knowledge related to working with homeless peopleHave experience of working with clients to overcome the barriers to effective resettlementProven ability to network with outside agencies and develop partnerships that support effective resettlement.Proven capacity to deal successfully with difficult and complex situationsCapacity to understand individual action plans, personal development programmes and need and risk assessmentBe a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Benefits of working as a Support Worker: 26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.'' ....Read more...
Marketing Manager
Salary: €4000 Bruto per monthStart: ASAPMy client is looking for an experienced Marketing Manager who has a passion for the hotel industry.If you are an experienced marketer who will develop, generate, and execute awareness of the launch of the Hotel, through strategic marketing campaigns and projects, web, and mobile presence to include digital campaigns, social media channels, mobile app and proprietary websites then this role is perfect for you!You will be part of the Management Board and work closely with the Sales Department to ensure a brand success.The Role:Website· Management and audit of the main hotel website, apps, and microsite copy & images· Adding applicable hyperlinks to keep customers journey within the business· Management of 3rd parties sales sites to include sites such as preferred partners, sales resources, and Cvent etcDigital Marketing/ PPC & SEO· In conjunction with agency partners and Brand Director, create a strong integrated digital marketing strategy to support the launch of the hotel· Work closely with agency partners and Brand Director to create compelling design and performance ads· Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns· Identify strong & weak points and implement appropriate copy and images for paid search and paid social· Update and edit PPC TLP to highlight most intriguing offers for booking· Continuing to update channels to create higher SEO· Executes email marketing and display advertisementContent Creation Management and coordination of the existing content on behalf of the hotelCoordination and support in the management of photo and video shootsWork with the relevant departments to create compelling content to support the creation of Brussels as a destination to include activitiesFollowing and implementing brand photo guidelines, best practices on content creation Collateral Management and coordination of the collateral project to include hotel, marketing, F&B & Spa scopeOngoing management of all marketing collateral projectsCreation and coordination of the sales presentations and supporting sales tools requiredCreation and support on PowerPoint presentations for the Marketing team as required Online Reputation Management (ORM) Identify local comp set and build ORM goalsCreate, edit and audit ORM channels as necessaryIn conjunction with the responsible department heads support and guide on responding to reviewsTrain Operational Managers on ORM policyCreate and implement ORM review ranking trackerAuditing all information to be uniform with the services on FS.comAudit and update OTA pages with appropriate imagery and copy Merchandising and Gifting Coordination of the merchandising project and customer gift program Local partnerships: Continuously look out for PR activities and PR opportunities to gain significant exposure, forging local partnerships with lifestyle brands and review opportunities for local level promotions and sponsorships to gain recognition and beneficial status within the communityManages the execution of hotel-sponsored events, community/government relations activities, and press promotional activities About You 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 3 years’ experience in the marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years’ experience in the marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred. Qualifications, Skills & Experience Fluent in English and French and/or Flemish is a mustKnowledge of the following programs is advantageous: Photoshop; Light room; Adobe; Google Analytics; Illustrator; In design; Canva; Publishe; Sprout Social; Revinate Management competenciesLeadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Managing Execution Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and verify work is completed. Building Relationships Co-Worker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and verifies employees are given the opportunity to contribute to their full potential. ....Read more...
Assistant Manager, Gaming Operations
Full-time; Contract (January 2025 to March 2026) Date Posted: November 14, 2024 Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees or the community. Supporting the Manager, Gaming, the Assistant Manager, Gaming Operations is responsible for leading event operations for the PNE Prize Home Lottery and the PNE Winter Lottery. They will demonstrate effective project planning and processes to manage milestones, timelines, budgets and priorities while working collaboratively with cross-functional teams and external partners. Candidates must have demonstrated project or event management as well as exceptional interpersonal, communication and leadership skills. Due to the operational nature of our events and programs, the candidate must be comfortable with a fluctuating schedule and a work environment that changes from very hands-on to one of planning and leadership. Our ideal candidate will have 2-4 years of event management experience, preferably within the area of revenue-focused operations. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands Competitive compensation package Opportunity to create lasting memories and friendships! What will you do this year? In your role as an Assistant Manager, Gaming Operations, your primary accountabilities will be to: Oversee planning and project management of the PNE Prize Home build Support Manager, Gaming with year-round Prize Home project planning. Develop and manage department operating budgets as well as hold accountability for monitoring control of expenses within approved budgets. Oversee the house design and construction build process for the PNE Prize Home including managing contractor timelines, establishing and maintaining processes for managing the scope of the project as well as assessing and reporting risks. Assist with the award and handover of the PNE Prize Home to the winner. Develop and actively manage positive relationships with external vendors, suppliers and contractors. Collaborate cross functional teams such as the Marketing department to develop and execute the annual sales campaign with a focus on hitting budgeted revenue targets and driving initiatives to boost sales. Oversee the assembly of necessary material and preparation of reports needed to comply with the Gaming Policy and Enforcement Branch (GPEB) requirements. Oversee planning and event operations of the Prize Home Mall Tour program: Develop and manage a sales and brand focused mall tour program for both the summer and winter lotteries within the Metro-Vancouver region. Develop and manage department operating budgets as well as hold responsibility for driving mall tour revenue. Maintain timely and accurate ticket reconciliation process. Develop an effective schedule of display dates at Metro-Vancouver locations and coordinate with malls to procure display space. Oversee event logistics for move in, operation and tear down of even mall events. Organize branding, towing, and display of prize vehicles. Hire, train, motivate, schedule and supervise roughly 10 mall vendors with a sales focus as well as oversee administrative needs of the mall vendor team (completing necessary paperwork for hiring, payroll, uniforms, IDs etc.). Ensure all orders are taken and processed in an accurate and compliant manner. Oversee event operations of the Prize Home open house dates and onsite display: Coordinate and schedule affiliated media and sponsored events at the offsite Prize Home location. Supervise the Gaming Events coordinator and roughly 30 union employees both for weekend offsite open house dates and onsite Fair display. Support in the planning and set up of the Fair PNE Prize Home Display onsite during the Summer Fair. Schedule, supervise and evaluate performance of the Prize Home hosts. Complete necessary paperwork for hiring, payroll, uniforms, IDs etc. In addition to your primary responsibilities, as the Assistant Manager of Gaming Operations, you will support the Gaming department team where need, including: Manage Gaming daily operations and planning in collaboration with cross functional departments as well as external partners and suppliers Support the operational aspects of all Gaming Fair programs (including Onsite Lottery Sales, Wheel of Fortune, Prize Home) - includes set-up, employee management, operations, security measures in place Prepare and present department plans and reporting Ensure compliance with government gaming regulations What else? Graduated from a post-secondary program, OR an equivalent combination of education and experience. Must be 19 years or older and registerable with the BC Gaming Policy & Enforcement Branch. Must have at least 2-3 years of management/supervisory experience in Operations, Sales and/or Customer Service in the Entertainment, Sales, or Hospitality industry. Must have previous administrative experience working with financials, budgets, sales targets with ability to accurately handle and reconcile large volumes of cash/tickets. Must have a strong knowledge of computer applications including Microsoft Office, cloud-based applications, and databases. Knowledge of and experience working in the Gaming industry and/or a call center is considered an asset. Must be able to work an event-based work schedule which includes weekends, late nights, extended hours, and extended workweeks. Proven ability to work in matrixed or cross-functional organizations building strong relationships with the public, industry partners, and business stakeholders to deliver events and services. Knowledge of the planning, production, and management of events within the entertainment industry. Ability to create planning documents and tools to efficiently execute events. Must possess good decision-making skills with the ability to react well to high-pressure situations and tight timelines. Must have strong time management, organizational, and communication/interpersonal skills with an excellent leadership ability. Required to have a valid 5th class BC Driver's license and the ability to provide a clear and up-to-date Driver's Abstract as regular work locations are throughout the Metro-Vancouver region. Successful candidates must undergo a Criminal Record Check. Who are you? Organized Methodical Proactive Skillful communicator Cr ....Read more...