Key Responsibilities:
Recruitment and Job Advertising:
Assist with the loading of job adverts across multiple job boards, ensuring accuracy and relevance
Support the recruitment team in the hiring of new temporary workers, including initial candidate screening and documentation management
Worker Compliance and Records Management:
Ensure that workers remain legally compliant throughout their engagement by monitoring records and updating relevant documentation
Maintain and update worker records on the company’s online database to ensure that all details are accurate and up to date
Administer and record worker incidents on the company’s central database for reporting and follow-up actions
Insurance Claims and Administration:
Assist with the administration of insurance claims in line with the company’s insurance policy, ensuring that all required information is properly recorded and communicated
Customer Service and Communication:
Handle enquiries by phone and email, ensuring a professional and helpful tone is maintained at all times
Respond to general administrative requests from internal departments, providing support to the wider business as needed
General Administrative Support:
Perform a variety of administrative tasks to support business operations, including filing, data entry, and document management
Assist with additional tasks as required by the team to ensure smooth and efficient operations across the business
Training:The successful candidate will complete a Business Admin Level 3 Apprenticeship standard:
Level 3 Business Administrator Standard
Functional Skills Level 2 in maths - if applicable
Functional Skills Level 2 in English - if applicable
Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeship. Employer Description:ADR Network is the UK’s leading agency specialising in the placement of HGV drivers. As a national agency with recruitment hubs strategically located across the country, we offer a diverse range of HGV driving jobs nationwide.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,Organisation skills,Administrative skills....Read more...
Creating and storing documents and data
Reprographics
Scanning and renaming documents
Answering and making phone calls
General customer service
Inputting confidential client data, pay roll, job records etc.
General admin tasks; emails and letters.
Training:1 virtual session per month for Business Administration.Maths and English Functional Skills (if required)Training Outcome:Possibility of a permanent position upon completion of apprenticeship.Employer Description:Barton Whitstable Co Ltd are preferred contractors for insurance repair networks and are Local Authority approved. Our clients include: The Local Authority, Homeserve, Schools, NPS, Mouchel, PBA Consulting etc.
We have time served tradesmen offering a comprehensive service.
We have relationships with specialist contractors such as damp proofing engineers, decorative historic cornice repairs, asbestos removals,
Structural engineers.Working Hours :Monday to Friday 9:00am - 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Live interaction with internal and external customers
Understanding the core values of the organisation
Inputting client’s details and updating client records
Analyse data and make recommendations
Discuss the products and benefits available
Providing updates to our client on the phone and by email
Dealing with customer queries
Supporting team members with general admin tasks
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
College attendance is required one day a month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
Employer Description:Munro-Greenhalgh has its roots as far back as 1926. We have been helping people for over 90 years. Even in this new electronic era our values remain the same as they have always have been – to try our hardest for our clients.
First and foremost you need to understand that we work for you – not the Insurers. Our objectives for any client are: –Help you identify areas of ‘risk’ to you and your business.
To provide advice on measures that may help you reduce those ‘risks’ and where appropriate to arrange a suitable Insurance policy (with a reputable insurer) at the best possible price. Finally, and most importantly – should an accident or loss occur to be there by your side to ensure that claims are dealt with as efficiently as possible.
Sounds simple – but it’s not! No two clients are the same – there is always something unusual that has to be considered. There are also various Insurers, from household names to specialist schemes to obscure insurers based in far away countries all with their own policy wordings and small print. We as your Insurance Broker have many years experience in knowing how our industry works – which Insurers offer good or poor service. It’s not all about cost but the best value for money.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Multitude of works – from Carpentry.
Plumbing / Decorating.
Will be working with different team members.
Will be in different houses / properties each week.
May be asked to attend the office to help.
May be asked to attend with a surveyor on the road.
Training:Training and Qualification Level.
What training will the apprentice take and what qualification will the apprentice get at the end?
Property Maintenance Operative Level 2.
Ensuring that buildings are in a safe working condition.
City of Bristol College.
Off Site in its entirety.
Training Outcome:Possibility of permanent employment.Employer Description:DC Building Solutions have been going since 2016 – we have developed into a recognisable organisation within the maintenance and insurance sector of construction. We undertake varied works from EOS / Fire / Impact / Flood / Environmental Impact and general maintenance.Working Hours :Monday to Friday between 8am to 4pm (hours may vary slightly).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Payroll Administration:Assist in the preparation and processing of employee payroll.Ensure timely and accurate submission of payroll data.Address payroll-related queries and maintain confidentiality.
Construction Industry Scheme (CIS) Administration:
Assist in the administration of CIS contractor and subcontractor records.Ensure correct CIS deductions are made from subcontractors' payments, in compliance with HMRC guidelines.Help maintain accurate CIS returns and ensure timely submission to HMRC.
Pension Administration:Process pension contributions and maintain pension scheme records.Assist employees with pension-related inquiries.Ensure compliance with relevant pension regulations and deadlines.
General Administrative Support:Maintain accurate records and updated internal systems.Prepare reports, correspondence, and documentation.Schedule and organize meetings, maintaining calendars and task lists.Provide excellent customer service to clients and colleagues.
Compliance and Data Management:Ensure all activities comply with relevant financial regulations.Handle sensitive data securely and in line with GDPR requirements.
Professional Development:Participate in training sessions, workshops, and learning activities.Work towards achieving the Financial Services Administrator Level 3 Apprenticeship qualification.
Training:You will attend our Training Provider, Skills North East Centre one day per week.Training Outcome:Progression within the company.Employer Description:Established in 2004, A & P Services are a well-known accountancy firm who serve both private clients and companies in Wallsend and the surrounding areas, including Newcastle and South Shields. Alongside general accountancy, including bookkeeping and payroll advice, we also offer specialist taxation services, such as tax investigation fees insurance.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities
General office administration including greeting all visitors to the office, directing them to the correct place or person, offering tea and coffee
Answering telephone calls and forwarding to the relevant person or taking messages where appropriate. Creating tickets on the Autotask system from customer messages
General filing, scanning, printing where needed for the office
Look after all office supplies such as stationery, kitchen items etc and order when needed, keep all supplies fully stocked
Assisting the Operations Manager with administrative tasks required such as product ordering for internal office supplies or contacting suppliers where relevant
Gathering all invoices, arranging sign off by MD and filling accordingly
Assisting the Operations Manager with health and safety policies and procedures
Be willing to assist all Managers and members of staff with any administrative tasks to help support them in their roles
Taking minutes at regular monthly staff meetings
Booking the meeting room out for meetings
Run projects including change of policies, researching upcoming government schemes and laws relevant to the business
Responsible for packaging up parcels and deliveries, arranging courier collections and adding insurance when needed
Receiving all deliveries to the office and ensuring the correct process is followed
Updating telephone, tea, and coffee lists, assisting the Operations Manager with staff change management procedures
Ensure office and kitchen are kept clean, tidy, and presentable at all times, ensuring recycling policies are adhered to
Assist with booking/planning staff outings, parties etc.
Training:
There will be online workshops available weekly
Training Outcome:
A Great Career in Business Administration and the possibility of progressing onto Level 4
Employer Description:RedDoor Managed IT Services are a Microsoft Silver partner offering a range of business level services that include the supply and support of IT, Mobile and Land communications, VoIP, and Internet Services.Working Hours :Monday- Friday
9.00am- 4.30pm
With a half hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Main Responsibilities
Basic letter writing
Sending minutes, notice of meeting, letters prepared by property managers
Data entry
Updating clients details on software
Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements
Franking post and taking to the post office
Ordering stationary
General office administration including photocopying, scanning, e-mailing, axing and laminating
Opening new files when required
Archiving files ready for collection
Sending brochure to prospective clients
Assisting the accounts assistant as necessary and the need of the company dictates.
Handling of all inbound customer contact to achieve a first contact resolution wherever possible.
Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible.
Manage and document customer requests efficiently for the supply of keys, fobs and permits.
Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
Ensure all customer information is handled confidentially and in line with GDPR.
Support Property Managers in order to ensure customer and development issues deliver resolutions promptly.
Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries.
Training:
Business Administrator Level 3 apprenticeship.
Functional Skills in English and maths if applicable.
1 day per week on and off the job training with Metro PM.
Minimum of 1 day per month training at Protocol Consultancy Services (training provider).
Training Outcome:
Full time employment.
Career and further learning progression opportunities.
Employer Description:Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Time Management....Read more...
Answering telephone calls from patients and managing their query in a polite and efficient manner.
Working on the reception desk, dealing with patient enquiries and marking patients in for their appointments.
Taking ownership of the clinical document process to include opening the post, scanning the documents, clinically coding the documents, carrying out any appropriate action contained within the document, determining if it requires forwarding to the patients’ registered GP (following a robust standard operating procedure)
Processing, including the coding of, and responding to, highly confidential safeguarding documents.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Processing GP2GP transfers (electronic transfer of patients’ medical records to or from the practice) and following up on any anomalies.
Receiving and processing of insurance reports and other forms including raising invoices and accurately recording the request and its progress in EMIS Web (clinical system).
Adhoc coding such as from immunisation campaigns.
Summarising of incoming patients’ medical records (specific external training will be provided).
Receiving and processing patients’ request for copies of their medical records (subject access requests).
Taking ownership of the recall process for chronic disease and long-term conditions.
Booking private medicals.
Receiving and actioning emails through the administrators’ generic team email inbox.
Uploading referral forms onto the e-referral system, responding to referral queries and processing advice and guidance responses.
Processing the records of deceased patients (death certificates, cremation forms).
Input information into the patient’s healthcare records as necessary, for example, an ongoing patient query, so that the team can assist in your absence.
Maintain a clean, tidy, effective working area at all times.
Support clinical staff with general tasks as requested.
Partake in audit as directed by the audit lead.
Support the team by providing cover during staff absences.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients, and in appropriate circumstances, refer patients to the correct service (CPCS) (8-9am).
To stay up to date with required mandatory training.
Training:Level 3 Business administrator apprenticeships are also known as advanced apprenticeships and are generally considered to be equivalent to two A level passes.
Training will be provided on site at Pinhoe Surgery, with online learning sessions, coaching and independant learning time provided by the external apprenticeship provider built in to your working hours.Training Outcome:The employee could become an administrator at the practice and possibly a team lead or manager in the future. Three of our managers started off as receptionists.Employer Description:We are a two-site dispensing practice on the edge of Exeter extending onto the countryside of East Devon with an expanding population, currently at 17,600 patients. The area boasts access to city life, Dartmoor and beautiful beaches.
We are a welcoming, friendly team, who pride ourselves on our supportive environment. The successful candidate will be joining our team of GPs, Practice & District nurses, Occupational Therapist, Dietitian, Paramedic and two Clinical Pharmacists as well as a full complement of dispensing, administration, and management staff.
Enthusiasm, professionalism, strong teamwork ethos and attention to detail are skills that are required of the post-holder.Working Hours :A pattern of 8am-4pm / 10am-6pm shifts Monday-Friday. In addition, four Saturdays per year. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Patience....Read more...
To provide a courteous and professional approach to customers and work providers, insurance companies and colleagues, whether that be face-to-face, on the telephone or written communication.
To ensure full compliance with all company policies, work provider agreements, repair specifications and current health and safety legislation at all time.
Arranging recoveries, collections and return of vehicles as and when required in an efficient and professional manner.
To work effectively as part of the company team to ensure industry leading standards of customer care and satisfaction.
Carry out company invoicing with accuracy and diligence, deal with any queries and inform the Office Manager of any problems or discrepancies.
Close down completed jobs and file away accordingly.
Preparing monthly statements for payment to the parts providers.
Ensure the banking is completed as required and accurate records kept.
Carrying out general duties, cleaning & hospitality to meet the needs of the business.
Communicate with customers to provide repair information and an indication of completion time
Comply with all safe working practices.
Ensure your work area is kept clean, tidy and filing kept up to date.
Strive to achieve a consistently high level of customer satisfaction.
Be aware of and strive to meet all deadlines and report any potential delays.
The completion of updating all communications to include Autoflow and portals to enhance communication and reduce complaints.
Be aware of current processes and suggest improvements to increase efficiency and customer service.
Support the development and implementation of any such strategies.
Planning/Organisation
Plan ahead to make the best possible use of time available, ensure all deadlines are met.
Keeping an efficient checking In and out of both customer and courtesy cars.
Ensuring Autoflow Management System information is up to date
Prioritising workload and making time to complete tasks.
Communication:
Maintain and develop professional and positive working relationships with colleagues, visitors and when appropriate, with suppliers and external representatives etc.
Provide advice, assistance and support to other team members.
Communicate progress against agreed objectives, personal concerns, feedback from any source or any problems/concern to the Office Manager.Where involved, ensure customers are welcomed and received courteously. Maintain and develop relationships with them by meeting and exceeding their expectations.
Strive constantly to improve standards of customer service.
Ensure dissatisfied customers are handled calmly and complaints resolved sensitively. Inform Office Manager of any complaints.
Ensure customer questions are answered clearly and without excessive jargon.
Policies/Practices
Adhere to all Health & Safety, environmental, work provider, approved repair and company policy procedures at all times, including the wearing of personal protective equipment if required.
Operate within the law and relevant codes at all times.
In addition to your primary duties, where these are within your prfessional capabilities, respond positively to requests to perfonn other work related tasks to facilitate the efficient operation ofthe business.
Engage with all customers and visitors promptly, professionally and courteously at all times.
Ensure all customer transactions and queries are handled promptly and efficiently.
Support and assist the Bodyshop Manager and Office Manager in achieving company objectives.
Ensure all customer data or information is handled securely. In particular - Paying particular attention to the GDPR.
Training:
You will complete a Customer Service Practitioner level 2 apprenticeship with Barking & Dagenham College.
Training Outcome:
Potential for future employment and progression.
Employer Description:Small friendly garage looking for an office assistantWorking Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Groundworkers are the first trade onto a construction and civil engineering site and they work closely with supervisors and engineers in interpreting design specifications to prepare the site ready for the structural building works to take place. They continue their work throughout the construction phase, working with all on-site construction trades, such as bricklayers and plant operatives, up to and including the final completion activities of the project. Their work includes setting out and preparing the sub-surfaces ready for the structural work to begin, installing drainage systems, concreting, constructing roads and pathways and carrying out the finished hard landscaping. Groundworkers are able to transfer between heavy construction and civil engineering sites as well as house building, commercial building and general building sites. Groundworkers work for all types of construction companies from small subcontractors to large main contractors.
The principles of health, safety, welfare and environmentally responsible work practices and how they must be applied in relation to the work, self and to others including understanding the principles of risk assessments
Basic awareness of environmental and health hazards e.g. Japanese knotweed, asbestos. How to identify contaminated ground conditions and the procedures for working safely on it.
Basic principles of Building Information Modelling (BIM), drawings, method statements, manufacturers’ information, work schedules and specifications
Technology including key factors and systems of work appropriate to different work environments and industry sectors (e.g. civil engineering, private residential, commercial)
The differences between modern and traditional construction methods and the physical and environmental factors when undertaking construction work and their potential impacts
The techniques to handle and move loads manually and with mechanical aids including guiding the movement of articulated vehicles, plant and machinery using hand signals, hand signalling equipment and verbal/electronic communication equipment and storing resources safely and securely
Why, when and how health and safety control equipment should be used when undertaking groundworks (e.g. personal protective equipment (PPE))
The principles and methods of working within confined space work
Erecting and dismantling access/working platforms
Establishing work area protection
Locating and excavating to expose buried utility services providing temporary works including excavation support
The basic principles of internal/external drainage and ducting systems
Measuring, marking, cutting and installing geo membranes to stabilise soil
Reinstating excavations and ground surface finishes including installing street ironworks
Training:
When applying for this role, you will be undertaking a Level 2 Groundworker Qualification
This will be taught in two-week block release every two to three months at Construction college midlands based in Kings Norton Birmingham
Training Outcome:
There is a potential full-time position offered to the right candidate
Employer Description:Employer Description
Enter a sentence giving a description of the employer. Usually you can copy and paste a little narrative from the employers own website, if they have one
For example; An established insurance company, based in the West Midlands, with 25 years experience in commercial underwriting
A 3rd generation, sustainably managed company, with a history dating back over 60 years. The business has survived four recessions over the years and has never had a year without profit.
Based in Cubbington near Leamington Spa, we have operated in the development and construction industry since 1958. Founded by Tom O’Brien, the company is now in the hands of a board of directors, headed by Peter O’Brien.
Throughout our history we’ve taken advantage of emerging technological advances to build on our extensive experience and provide a vast portfolio of quality services to clients in the civil engineering, construction, and sports sectors.
With a turnover in the region of £35 million and individual contract values up to £15 million, we have seen considerable growth in recent years. This follows a successful diversification programme and drive to employ, retain and develop the best talent in the industry.
Our expertise and track record have seen us trusted by JLR, Aston Villa FC and universities across the UK to deliver a range of projects across multiple sectors. Find out more about our portfolio work on our projects page.Working Hours :Monday– Friday
Between 7:30am– 5:00pm
(Exact shifts TBC)Skills: Communication skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
