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Customer Support Specialist

JOB DESCRIPTION Essential Functions: Works with customers and internal departments to facilitate order processing, shipment coordination, and resolution of customer requests. Customer Account Management Serve as primary point of contact for assigned customer accounts. Maintain professional and responsive communication with customers. Build and maintain strong customer relationships. Order Management & Processing Enter and maintain all customer orders accurately. Verify pricing, quantities, and delivery timelines. Monitor order status and ensure timely completion. Enter all sample requests and monitor for timely shipments. Shipping & Logistics Coordination Schedule pickups and coordinate shipments with warehouse personnel. Prepare and verify shipping documentation for accuracy and compliance. Communicate shipment details with customers. Monitor outbound shipments for correct shipping documents, placards and necessary paperwork. Invoicing & Accounts Receivable Support Generate invoices for all completed orders. Monitor assigned customer accounts for past-due balances. Perform basic follow-up and notify management of outstanding issues. Customer Performance & Activity Monitoring Review customer order trends compared to prior periods. Identify inactive or declining accounts. Conduct proactive outreach to maintain engagement and identify opportunities. Customer Issue & Quality Complaint Intake Serve as initial point of contact for customer concerns or product issues. Gather detailed and structured information using standard intake procedures. Document and escalate issues appropriately to management. Front Office & General Support Answer incoming calls and direct inquiries appropriately. Greet and assist visitors as needed. Maintain a professional front-office presence. Open, stamp and distribute mail daily. Purchasing & Administrative Support Order office and facility supplies as assigned. Enter requisitions for non-inventory purchases as required. Additional Responsibilities Participate in required safety and compliance training as required by Federal, State, County, and Local regulations as well as company policies. Suggest improvements for safety and compliance. Promptly reports any safety incidents and participates in incident investigations as requested. Support team members and provide cross-functional assistance as needed. Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday. Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management. Position should be proficient and able to handle the transfer of duties as required, whether permanent or in case of absence. Other duties as assigned by management. Minimum Requirements: Minimum education and experience: High School Diploma and 5 years' experience in an office environment and relevant experience as described. Specialized technical/aptitude experience: Ability to listen and interpret customer needs. Knowledge of commonly used concepts, practices, and procedures within the manufacturing industry. Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge. Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines. Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally. Demonstrated ability to problem solve and execute job related tasks and project responsibilities independently, exercising judgment in the areas of customer relations, shipping logistics and handling of materials. Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction. Relevant computer skills for this position include knowledge and experience with Microsoft Office applications; experience using LN preferred. Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management. Outstanding interpersonal relationship building and employee coaching and development skills. Physical Demands: While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to stand, walk, bend and reach, and may occasionally ride in a motor vehicle. The employee must frequently lift and/or move up to 15 lbs. and occasionally lift and/or move up to 50 lbs. This position may require the employee to handle or ship hazardous materials and hazardous waste in accordance with applicable regulations found in in 40 and 49 CFR. Benefits and Compensation: The pay range for this role is $25.00- $30.00. Please note all pay ranges are broadly stated, and any final offer is dependent on factors such as location, direct experience, market guidance, internal equity, among other qualifying criteria permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...

IT Support Technician Apprentice

Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards.   Main Duties and Responsibilities:  Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives Provide occasional support to other schools within the trust as required Technical Support:  Assist in the setup, maintenance and troubleshooting of:  Windows-based desktops and laptops Tablets and other mobile devices Printers and peripherals Support classroom technology, including interactive whiteboards and display panels Provide support for VoIP telephone systems, including user setup and basic fault resolution.  Systems & Cloud Services:  Support and maintain cloud-based platforms and services, including:  Web filtering and safeguarding systems Cloud identity and access systems (e.g. account login issues) File storage and collaboration tools Perform basic user administration tasks, including account creation, password resets and permissions management Networking & Infrastructure: Assist with basic network support, including: Wired and wireless connectivity issues Device network configuration Reporting faults to senior staff or third parties Helpdesk & Customer Service: Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution Communicate clearly with users of varying technical ability, providing excellent customer service at all times Escalate complex issues to senior IT staff in line with procedures Deployment & Maintenance:  Assist with installation, configuration and deployment of new devices and software Support routine maintenance tasks and updates across school systems Help with IT projects such as device rollouts, upgrades and system improvements Security, Safeguarding & Compliance: Follow all IT security policies, safeguarding requirements and GDPR / data protection standards Support the safe use of technology in schools, including awareness of filtering and monitoring systems Working Across Schools:  Travel between school sites to provide on-site technical support as required Build positive relationships with staff across multiple locations Health and Safety:   Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks Ensure that equipment is installed in line with relevant health and safety guidance and policies Conduct & Professional Development:  Understand the role of safeguarding within the context of IT in schools and the wider context across the trust Training: Expected duration: 17 months  Apprenticeship level: Level 3  Programme: Information Communications Technician  During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment / training and online learning working towards completing the Information Communications Technician Standard.  The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2  Training Outcome:This is an excellent opportunity for someone looking to start a career in IT, gaining practical experience in troubleshooting, device setup, supporting classroom technology, and maintaining systems, while working towards a recognised Level 3 qualification.  Develop skills in:  Troubleshooting and fault finding IT systems and infrastructure Customer service and communication Basic networking and security principles Attend training, complete coursework and maintain evidence required for the apprenticeship. Apply learning in the workplace to improve service delivery and technical capability. Employer Description:At BEP, we are committed to providing a consistent, reliable, and effective IT support service that enables both staff and pupils to access exceptional learning opportunities. This role will provide hands-on experience working within Primary school environments, helping support teaching and learning through technology. For an informal discussion about the post, please contact Matt Norman via ‘normanm@bep.ac’  Special Factors:This role will involve regular travel to schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of the central Trust office, will be as per the Trust’s travel policy.  A valid driving licence and access to a vehicle (including business use insurance) is essential for the role.  This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed.     The Trust seeks to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled person.  As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post. Working Hours :Typically, Monday - Friday 8.30am - 4.30pm, there may be some flexibility and a working pattern will be agreed with the post-holder on appointment.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Eager to learn,Positive and confident,Approachable,Genuine interest in IT ....Read more...