Log calls/ jobs on the helpdesk ERP system
Allocating work orders to the reactive engineering team
Placing product orders with the approved supply chain
Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
Taking ownership for the PPM schedule & Reactive maintenance jobs
To ensure all tasks are completed in line with the associate KPI’s / SLA’s
To ensure 100% Portal compliance in line with individual client’s requirements
To ensure engineer / service reports are completed
Tracking jobs progress against predetermined KPI’s including response times
Updating assets history from external work record sheets
Regularly cleanse and refresh the electronic asset register to reflect the following
Asset/plant replacement & equipment
Disposal details of assets/plant & equipment
Warranty details
Location of plant & equipment
Suppliers & installers details
To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes
To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports
Training:
Level 3 Business Administrator Apprenticeship Standard at workplace/day release at Northumberland Skills Campus
English and matha Level 2 functional skill if required
Training Outcome:
Full time employment within the company
Employer Description:CMS was established in the North East of England in 2000 by Neil and Nic Smith, both experienced engineers. Neil trained as a marine engineer working off-shore, and after university in Sheffield Nic went through the Mars Graduate Program and managed one of their largest production facilities.
The visionary brothers saw an opportunity to develop the company beyond its Northern heartlands and into a nationwide business, delivering a fantastic service throughout the country.
They invested significantly throughout the business, in senior management appointments, back office support, IT infrastructure, the HQ premises and most importantly a nationwide network of directly employed engineers.
This has allowed CMS to win significant contracts from large national businesses who appreciate having a single point of contact when it comes to the operation and compliance of their diverse property portfolios.Working Hours :Monday– Friday 8:30am to 4:30pm You will have a 30 minute lunch break.
37 hours 30 minutes a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Responsibilities:
To act as part of a team providing a shared support function to the School Executive members. Providing administrative support in order to deliver the operational requirements of the School Executive
Coordinate availability of the School Executive members including the management of multiple complex diaries
Organise, efficiently and effectively, internal, and external meetings on behalf of the School Executive, ensuring that they adhere to the UoS governance structure
Coordinate & collate documentation required for internal meetings, utilising technology, such as Teams, to promote effective & paperless ways of working
Document meeting minutes and coordinate the completion of actions
Attend planning meetings with School Executive members to effectively plan for forthcoming events, ensuring priorities are aligned & resourced sufficiently
Liaise effectively and diplomatically with a wide range of internal and external colleagues, e.g. senior managers, administrative colleagues, and representatives from professional external bodies
Develop, implement, and manage administrative systems to enable optimum support is provided
Coordinate the documentation & processing of expenses, ensuring the adherence to UoS policy & process
Co-ordinate the travel requirements of School Executive members, ensuring sufficient time to achieve the most cost-efficient way to travel in line with the travel policy
Support all HR and back-office activity
Work with line manager to develop a PDR & ensure sufficient time & effort is dedicated to achieving personal goals
Provide a high quality, front line professional service for visitors to the School’s Executive
Support Office and liaise with internal and external colleagues and other Universities and external bodies as appropriate
Work effectively as a team member with other staff in the Executive Support Office, providing support when colleagues are absent and working to shared objectives when this is appropriate
Ensure that sensitive and confidential issues are handled in an appropriate manner
Prioritise the demands and requests to ensure appropriate attention is given to urgent issues, escalating timelines as required and in order to schedule diary commitments
Work on own initiative to meet competing demands and to resolve problems
Take the lead on a number of tasks and projects that will require effective collaborative working with a wide range of staff throughout the University
Maintain and develop filing systems, operational procedures and technological solutions for the secure retention of information
Introduce technological solutions to the work of the office to improve efficiency where appropriate
Undertake other such duties as the School Executive or ESM may determine from time to time
Comply with the personal health and safety responsibilities specified in the University Health and Safety policy
Promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with University policy
Work positively and creatively particularly during busy workloads when occasional flexibility in working hours may be required
Engage with the University’s commitment to put our students first and deliver services which are customer orientated, represent value for money and contribute to the financial and environmental sustainability of the University when undertaking all duties and aspects of the role
This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment
Training:
The Apprenticeship will be assessor led and the training will be done within th company on a one- one basis
At the end of the Apprenticeship you will gain your Level 3 Business Administration Qualification
Training Outcome:
After you complete the Level 3 Business Administration
The next level for Progression will be discussed
Employer Description:The University of Salford’s forward-thinking approach has powered progress for 125 years. Today, our university community encompasses over 26,000 students, 2,800 staff and 200,000 alumni from all around the world. Our unstoppable institution is bolstered by countless industry initiatives and innovative research programmes, building a thriving education community at the heart of a powerful and connected region. Our mission, to enrich lives, is built on four areas of focus: building prosperity and equity; enabling healthier living; improving the environment and sustainability; and developing cutting edge creative and innovative practice.Working Hours :Monday- Friday, 8.30am- 4.30pm or 9.00am- 5.00pm. To be discussed.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Willing to learn,Proficiency in Microsoft 365,Confident and calm manner,Personable and positive,Enthusiastic,Organised and methodical,Punctuality & reliability,Able to work independently....Read more...
The Apprentice School Administrator provides essential administrative and operational support to ensure the smooth day-to-day running of Cubitt Town Primary School. Working closely with the School Business Manager, the role involves front-of-house reception duties, managing enquiries from parents, staff and visitors, and supporting whole-school administration. The post has a strong focus on attendance monitoring using Arbor, including maintaining accurate registers, following up absences, producing reports and working with families and external agencies to improve attendance. The role also supports school finance processes, including ordering, invoicing, stock control and record keeping using SAGE, as well as assisting with pupil premium administration.
Undertake reception duties as required
Direct telephone calls and take messages for forwarding
Handle frontline enquiries from staff, parents, children, and visitors, either by telephone or in person, responding sensitively and providing refreshments when requested
Provide general assistance with word processing, displays, photocopying, and forwarding post and documentation to parents, staff, governors, and other agencies
Act as a Fire Marshal and attend any required training to perform duties effectively
Undertake any reasonable request from the SBM relevant to the role, including cover duties to support the office team during absences
Use Arbor to track attendance and generate reports as needed
Ensure all registers on Arbor are up to date after each session and prepare evacuation registers, including reports from the entry sign
Monitor attendance data and identify families where attendance is a concern
Make first-day absence calls
Monitor registers for patterns of absence
Record reasons for absence following phone calls or letters
Liaise with AWA as required
Provide monthly class attendance returns
Print certificates for children with 100% attendance
Maintain and produce PA and overall attendance returns
Accompany SLT on home visits when required
Take responsibility for filing, invoicing, payments, and deliveries
Set up and manage systems for organising hard copies of financial documents, excluding payroll
Monitor stock and stationery levels
Create orders on SAGE and carry out necessary follow-up
Follow procedures for checking and signing financial documents
Training:
Apprenticeship Details - 18 months expected duration to complete, working towards your Level 3 Business Administration Qualification. (All learning is delivered online/ remote)
Training Provider: LMP Education (rated 1st best UK training provider)
Training Outcome:Possible full-time employment upon completion of the apprenticeship. Employer Description:At Cubitt Town Primary School we work together to create a school where everyone feels included, supported and able to flourish. Our building and resources belong to us all, and we treat our surroundings and each other with care, respect and empathy.Working Hours :Monday to Friday 9am-5pm with 1 hour break for lunch at 12.30-1.30pm, with Thursday being an off-the-job-training day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
As a Customer Service Apprentice, you will support the Learner Services Team with a wide range of customer service and administrative duties. You will develop strong communication, organisational, and digital skills while contributing to the smooth day-to-day running of learner and apprenticeship services.
Key areas of work include:
Providing front desk reception cover, welcoming learners, clients, employers, and members of the public in a friendly and professional manner.
Handling enquiries via face-to-face contact, telephone, and email, ensuring accurate information and timely responses.Supporting learner enrolment, onboarding, and the completion of learner documentation.
Maintaining accurate learner and apprenticeship records, both digital and paper-based.
Assisting with apprenticeship paperwork, compliance evidence, and data entry.
Liaising with employers regarding documentation, learner reviews, and general enquiries.
Managing appointment bookings and directing visitors and calls appropriately.
Preparing certificates, letters, and other routine administrative documents.
Supporting the Apprenticeship Manager with audit preparation and reporting tasks.
Assisting with general office administration, including meeting scheduling, communications, and system housekeeping.
Training:The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience. Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.
Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.
The college sessions take place at:ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.Training Outcome:After successfully completing the Customer Services Level 2 Apprenticeship, apprentices will have developed a strong foundation of customer service skills and knowledge, enabling them to progress into a range of career opportunities. Where a suitable role is available within the business, we are happy to support the apprentice in applying for a permanent position.
Alternatively, we are committed to helping apprentices explore other career pathways and will provide guidance and support with job applications and interview preparation to help them secure a role that aligns with their skills and interests.
Potential career progression routes may include roles such as Customer Service Advisor, Senior Customer Service Assistant, Contact Centre Operative, or Team Leader. Apprentices may also choose to continue their development through further study, such as a Level 3 Customer Service Apprenticeship or related qualifications.
This apprenticeship provides an excellent stepping stone for individuals looking to build a successful career in customer service and related sectors.Employer Description:ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions. Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.Working Hours :Monday - Friday 8:45am-5pm (to be discussed at the interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
