Welcome and assist customers face-to-face at the front desk
Answer and direct telephone calls
Greet customers professionally on arrival
Respond to customer emails and enquiries
Call customers regarding MOT appointments, repairs and follow-ups
Book appointments and update schedules
Take and update customer details accurately
Order vehicle parts and liase with suppliers for updates
Prepare invoices and process invoicing tasks
Complete general admin and paperwork
Maintain customer records and documentation
Ensure GDPR and confidentiality standards are followed
Support the smooth day-to-day running of the garage
Keep the reception and office area organised and professional
Training:The apprenticeship training will be delivered by Nova Training and take place onsite at 12 Heathfield Rd, Handsworth, Birmingham B19 1HB.Training Outcome:Once qualified further progression is available to enrol onto a Level 3 Business Administrator Apprenticeship.
Progression routes can lead to customer service team supervisor or promoted to customer services manager. Take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling.Employer Description:Villa Cross Garage 25 is a motor vehicle repair and servicing business based in Handsworth, Birmingham, operating on Heathfield Road. The garage provides MOT testing, vehicle servicing, diagnostics, repairs and general maintenance for customers.Working Hours :Working week: Monday to Friday, 9:30am to 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Business Development Manager (BDM)LocationMidlands (with regional travel)SalarySalary open to discussion, based on experience and track record Uncapped commission – strong OTE potentialAbout UsKram Contract Cleaning is a trusted, established cleaning contractor delivering quality commercial cleaning services across the UK. We work with office blocks, industrial facilities, retail environments, and specialist sites, providing tailored cleaning programmes that help our clients focus on their core business while we manage their premises. We’re now expanding our sales capability and need a driven Business Development Manager to grow our client base and deliver measurable revenue growth, particularly in the Midlands region.Role OverviewWe’re looking for an ambitious and energetic Business Development Manager to help us expand our client base and drive sustainable financial growth. You will be the front of the company, developing and executing an effective sales strategy, building strong relationships, and converting opportunities into long-term partnerships. This role is ideal for someone with a proven sales track record who enjoys chasing targets, negotiating deals, and working in a dynamic environment.Key Responsibilities
Develop and execute a business development strategy focused on revenue growth and customer satisfaction.Identify new markets, sectors, and customer needs through research and market analysis.Generate new leads via outbound activity (calls, email, LinkedIn) and inbound opportunities.Arrange and lead business development meetings, presentations, and demos with prospective clients.Promote the company’s products/services, aligning solutions to client objectives and pain points.Prepare and negotiate sales contracts, ensuring compliance with legal and company guidelines.Build and maintain long-term relationships with new and existing customers.Keep accurate records of sales activity, revenue, pipeline, and invoices in the CRM.Provide trustworthy feedback to internal teams and deliver after-sales support where needed.Support the development of junior staff or SDRs into effective salespeople, where required.
Requirements & Skills
Proven working experience as a Business Development Manager, Sales Executive, or similar role.Demonstrable sales track record with evidence of meeting or exceeding targets.Strong understanding of business and sales growth techniques (lead generation, pipeline management, negotiation).Excellent verbal and written communication skills; able to build rapport quickly.Resilient, target-driven mindset with a “go-getter” attitude.BSc/BA in business administration, sales, marketing, or a relevant field (preferred but not essential).
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To work effectively as part of a team and actively contribute to the smooth running of the office including HR and personnel processing and data information systems
Contribute to the ethos of the school
To provide general assistance to the school office, School Business Manager and carry out administration and first aid duties within the school
To perform front of house duties and be first point of contact for parents and visitors to the school
To work cooperatively within a team and to support and maintain the high standards of professionalism in the office environment
To assist the School Business Manager in their responsibilities for the general welfare of staff and pupils and all administrative office duties
To assist the School Business Manager with general routine matters of organisation to facilitate the smooth running of the school
General Administrative duties as directed by the Head teacher, Deputy Head teacher or School Business Manager
Dealing with enquires whether by telephone, in person or in writing
Receiving and escorting visitors in the school and provide hospitality
Opening and distributing the post and any deliveries received, ensuring ALL delivery notes are passed on to the finance officer when checked
To support with recruitment and selection processes, including placing advertisements, providing shortlisting packs, making interview arrangements and completing vetting checks, in line with safer recruitment responsibilities
Process Disclosure and Barring Service (DBS) Applications, including verification of documents
To work closely with school leaders regarding student placements and volunteers ensuring relevant safeguarding checks are in place
To support in ensuring that monthly reports and all paperwork regarding new appointments, changes to contract and resignations are completed and forwarded to the School Business Manager in order to meet required deadlines
To support in ensuring that all absence records (sickness, annual leave, compassionate, dependent etc.) are accurately maintained and regularly updated on the schools Management Information System (MIS), and correlate with data provided to payroll
Any other duties as required
Promote the safety and wellbeing of pupils, and help to safeguard pupils’ well-being by following the requirements of Keeping Children Safe in Education and our school’s child protection policy
Personal and professional conduct:
Uphold public trust in the education profession and maintain high standards of ethics and behaviour, within and outside school
Have proper and professional regard for the ethos, policies and practices of the school, and maintain high standards of attendance and punctuality
Demonstrate positive attitudes, values and behaviours to develop and sustain effective relationships with the school community
Take on feedback and actions points to improve performance and efficient as and when needed
Respect individual differences and cultural diversity
To comply with, and assist with the development of policies and procedures, and report all concerns to an appropriate person in respect of:
Safeguarding
Health, safety and security
Confidentiality
Data protection
Finance Policy and appendices
Ensure that the school’s administrative systems contribute to the school’s commitment to equality of access to opportunities to learn and develop for all pupils
Undertake these duties within agreed school objectives, policies and procedures and promote the school’s and Local Authority’s Equal Opportunities Policy
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Training to be finance officer or a school SBM
Move to corporate work within the civil service
Specialise in HR or finance or other roles within the school office
Additional training and qualifications
Employer Description:Whitehall is a collaborative and inclusive school in Waltham Forest which is committed to ensuring the very best outcomes for all members of our school community. We are very proud to also have a Specialist Resource Provision for Deaf pupils.Working Hours :Monday - Friday, 08:00 - 15:30
(Term time only) 30 Minute lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Knowledge of MS packages,Experience working to targets,Working to deadlines,Working at speed with accuracy,Managing own workload,Prioritising workload....Read more...
Job title: Room Service Manager – Luxury 5-Star Hotel Location: Venice Salary: €2300 gross per monthWe are seeking a detail-oriented and guest-focused Room Service Manager to lead the in-room dining experience at our luxury 5-star hotel. In this role, you will ensure that every guest enjoys seamless, elegant, and personalized dining in the comfort of their room. This is an opportunity to elevate our in-room dining service to new heights of excellence while managing a dedicated team.Key Responsibilities
Oversee all aspects of room service operations, ensuring timely, discreet, and impeccable delivery of food and beverages.Lead, train, and motivate the room service team to maintain the highest standards of service and professionalism.Collaborate with the culinary team to develop and refine in-room dining menus that reflect the hotel’s luxury standards.Ensure all orders are prepared and presented to perfection, with meticulous attention to detail and presentation.Monitor and maintain inventory levels for room service, including linens, tableware, and amenities.Implement efficient systems for order-taking, delivery, and setup to enhance guest satisfaction.Manage budgets, control costs, and analyze performance metrics to optimize service efficiency.Uphold strict hygiene, food safety, and sanitation standards in all room service operations.Coordinate with Housekeeping, Front Office, and Kitchen to ensure seamless service delivery.Handle guest requests, special dietary needs, and complaints with professionalism and a solutions-oriented approach.Maintain a polished and sophisticated service style that aligns with the hotel’s luxury branding.
Candidate Profile
Proven experience as a Room Service Manager, In-Room Dining Manager, or Senior Room Service Supervisor in a hotel or high-end hospitality environment.Exceptional leadership and team management skills, with a focus on staff development and motivation.Strong operational knowledge of in-room dining services, including order management and delivery logistics.A keen eye for detail and a commitment to maintaining the highest standards of presentation and service.Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff.Financial acumen, with experience in budgeting, cost control, and performance analysis.Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays.Fluency in Italian and English; additional languages are a strong advantage.
What we offer:
Accommodation (upon availability);Meal during the shift;Free shuttle to San Marco square;
Job title: Room Service Manager – Luxury 5-Star Hotel Location: Venice Salary: €2300 gross per monthIf you are passionate about delivering exceptional in-room dining experiences and thrive in a luxury hospitality environment, we invite you to apply. Please submit your CV to luizas@corecruitment.com....Read more...
An exciting opportunity has arisen for a Workshop Controller to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As aWorkshop Controller, you will oversee the daily operation of the workshop, ensuring work is completed efficiently, productivity is maximised and customers receive an outstanding service.
This full-time permanent role offers a salary range of £38,000 - £43,000 plus bonus: up to £6,000/year based on KPIs and labour sales targets (OTE up to £49,000) plus benefits.
You will be responsible for:
* Maximise hours sold, revenue per transaction, product sales, and adhere to VHC process.
* Allocate work efficiently and coordinate with front-of-house and bookings.
* Ensure clear, proactive communication across teams and customers.
* Lead, coach, and develop team; manage training and leave.
* Maintain equipment, arrange calibrations, perform tooling checks.
* Ensure parts availability and manage displaced parts.
* Complete repair documentation accurately and adhere to VWCV warranty standards.
* Support processes to exceed VWCV customer satisfaction targets.
* Maintain workshop equipment and tooling records in line with ISO and manufacturer standards.
What we are looking for:
* Previously worked as Workshop Controller, workshop supervisor, Workshop Team Leader, Workshop Operations Manager, Workshop Foreman, Commercial Vehicle Technician or in a similar role.
* Strong technical knowledge of heavy vehicles.
* Background in leading, supervising and developing workshop teams.
* Experience in an HGV Workshop environment would be preferred.
* Sound understanding of Health & Safety procedures within a workshop environment.
* Skilled in Microsoft Office and experienced using dealer management, diagnostic and industry software, including Kerridge (CDK),1link, CVLink, R2C or similar systems.
Shifts:
* Monday - Friday: 8am - 5pm (1-hour unpaid break)
* 1 in 4 Saturday morning: 8.00am to 12 Noon
* 41 hours per week
What's on offer:
* Competitive salary
* 30 days leave including bank holidays
* Holiday+ purchase scheme
* Statutory pension scheme
* Accident policy for all employees
* Uniform/PPE supplied
* Free Class IV MOT per year
* Mental health first AAiders
* Paternity pay - Full 2 weeks
* Corporate uniform provided
* Cycle to work scheme
* Working for a friendly family business!
* Referral bonus if you introduce your technician friends (£1500!)
This is a fantastic opportunity to take ownership of a busy workshop and develop your career within a supportive and professional environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Obtaining this qualification, you will have a highly transferrable set of knowledge, skills and behaviours that can be applied in all sectors. Full apprenticeship training will be provided for this varied role, working towards a Level 3 Business Administrator qualification in a supportive educational setting. We are a dedicated, enthusiastic and professional school team who have a clear shared vision and wide-ranging expertise to support the successful candidate. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. An enhanced criminal records check is required for this post.
The duties and responsibilities may include the following and will vary under the direction of the School Business Manager and Headteacher, depending on workloads and staffing levels:
Providing front office/reception support, welcoming pupils, parents, staff, and visitors
Answering telephone and email enquiries, taking messages, and responding appropriately
Supporting the school office team on a rotational basis under the guidance of the School Business Manager/ Headteacher
Maintaining accurate pupil records using the school’s management information system
Delivering a confidential, efficient, and accurate administrative service at all times
Using IT systems such as Word and Excel to complete tasks set by senior staff
Managing incoming correspondence, including emails and post, and distributing as required
Carrying out general administrative duties such as filing, photocopying, and preparing letters
Assisting with pupil attendance records, registers, and reporting procedures (training provided)
Supporting communication with parents and carers via phone, email, or written letters
Providing professional and courteous support to all stakeholders within the school community
This list is not exhaustive, and you may be required to undertake additional duties appropriate to the role as directed by the leadership team to meet the needs of the school such as engagement with pupils, first aid following training and enhancing the school displays in corridors. The role will develop over time as responsibilities grow.Training:You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.
The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.Training Outcome:Successful completion of the apprenticeship could lead to:
Possible progression on to further training or into full time employment
Employer Description:At St John’s, we take pride in being a welcoming and inclusive school, creating a sense of family within our community. Our primary focus is on providing an excellent education while nurturing each child’s individual potential. We believe that every child, regardless of their background, can achieve excellence.
Our school is dedicated to offering a safe and positive environment where children feel valued, heard, and cared for. Christian values form the foundation of our approach, guiding everything we do. We emphasise strong partnerships with parents and carers, viewing them as essential contributors to their children’s education. We look forward to regular opportunities to connect, celebrate successes, discuss progress, and explore how families can engage in their child’s learning journey.
Supported by dedicated Academy Councillors, leading our committed team of staff who work to provide the best possible education for our pupils is a privilege. We are proud to serve the local community and represent the families that make our school unique. In the midst of ongoing changes, our mission remains the same – ‘Trust in God, Trust Yourself. Aspire, Believe, Achieve!’Working Hours :Monday to Thursday: 8.30am - 4.30pm, Friday: 8.30am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Main Duties:
Provide day-to-day administrative support to the Interim Federation Business Manager and Admin/Finance Officer
Maintain a high level of confidentiality regarding staff and pupil information
Maintain, update, and file HR records both electronically and in hard copy
Assist with recruitment administration in line with school policies and safeguarding procedures
Input and retrieve information using the school’s Management Information System (MIS)
Type and prepare correspondence including emails, letters, memos, reports, and staff briefing notes
Answer and make telephone calls professionally and efficiently
Copy, laminate, scan, and prepare documents as required
Arrange meetings, manage paperwork, and maintain electronic diaries
Learn how to take accurate minutes during meetings and transcribe them
Support the Senior Leadership Team and Interim Federation Business Manager with projects, publications, and documentation
Provide front-office cover for absent colleagues when required
Liaise with external agencies and suppliers where appropriate
Prepare meeting rooms and refreshments for visitors and meetings
Support the Admin/Finance Officer with processing requisition orders and purchase orders
Check orders for accuracy and distribute documentation to suppliers and budget holders
Assist with invoice processing in accordance with Local Authority and School Financial Handbook procedures
Investigate and resolve supplier invoice queries and arrange returns, refunds, or credit notes
Respond to queries from suppliers, budget holders, staff, and debtors
Chase outstanding payments from parents and staff
Help monitor school stock supplies and support cost-effective ordering procedures
Distribute stock and supplies to staff members
Support the school during pupil lunchtimes when required
Undertake any other reasonable duties as directed by the school
Training:As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme.
This will typically include:
Study towards a Level 3 Business Administrator Apprenticeship Standard
On-the-job training and mentoring from experienced school professionals
Regular review meetings to support progress and development
Training in school administration, finance systems, and education-sector processes
Training Outcome:
Potential full-time employment opportunities within school administration or finance for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
Working Hours :Monday to Friday, 8.30am - 3.00pm (30-minute break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
BUSINESS DEVELOPMENT MANAGER / SALES EXECUTIVECRAMLINGTON, NORTHUMBERLAND
Up to £45,000 Basic + Uncapped Commission + Excellent Benefits + Career Progression
Love opening doors, winning conversations and turning prospects into real sales opportunities?
This is a brilliant opportunity to join a long-established, award-winning business with serious momentum. For over 40 years, they’ve delivered high-impact print, marketing and point-of-sale solutions for some of the UK’s biggest retail brands, and now they’re looking for a Lead Generation Executive / Sales Executive to help fuel their next phase of growth.
If you’re driven, commercially sharp and motivated by uncapped earning potential, this role gives you the platform to make an impact fast. You’ll be trusted to uncover new opportunities, build relationships with decision makers and develop your career in a business that genuinely invests in its people.
The Role
You’ll be at the front of the sales engine, identifying target clients, starting conversations, qualifying opportunities and creating the leads that drive growth.
Key Responsibilities
Proactively identify and engage prospective clients across a variety of sectors
Generate high-quality sales opportunities through outbound calls, email campaigns and LinkedIn networking
Build relationships with key decision makers and understand their marketing, print and retail display requirements
Qualify opportunities before arranging meetings for the senior sales team
Manage and develop a healthy sales pipeline using the CRM system
Follow up marketing campaigns and inbound enquiries
Research new markets, target accounts and commercial opportunities
Work closely with internal creative, production and account management teams
Achieve individual KPIs and contribute towards wider business growth
About You
You’ll be confident, curious and resilient, someone who enjoys the chase, knows how to build rapport and is motivated by results.
Previous experience within Lead Generation, Business Development, Sales Executive or Internal Sales
Confident making outbound calls and engaging senior decision makers
Excellent communication and relationship-building skills
Self-motivated with a proactive approach to generating opportunities
Comfortable working towards sales targets and KPIs
Strong organisational skills and attention to detail
Experience using a CRM system would be advantageous
An interest in print, marketing, creative services or retail solutions would be beneficial, although full product training will be provided
What's In It for You?
Competitive basic salary of up to £45,000
Uncapped commission scheme
Ongoing training and professional development
Genuine career progression into Business Development or Account Management
Supportive and collaborative working environment
Modern office facilities
Company pension
Holiday allowance plus Bank Holidays
Opportunity to work with well-known national retail brands
Be part of an innovative and growing business with an excellent industry reputation
Ready to turn conversations into commission and build a career with a business that’s going places? Apply today.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
BUSINESS DEVELOPMENT MANAGER CRAMLINGTON, NORTHUMBERLAND
Up to £45,000 Basic + Uncapped Commission + Excellent Benefits + Career Progression
Love opening doors, winning conversations and turning prospects into real sales opportunities?
This is a brilliant opportunity to join a long-established, award-winning business with serious momentum. For over 40 years, they’ve delivered high-impact print, marketing and point-of-sale solutions for some of the UK’s biggest retail brands, and now they’re looking for a Lead Generation Executive / Sales Executive to help fuel their next phase of growth.
If you’re driven, commercially sharp and motivated by uncapped earning potential, this role gives you the platform to make an impact fast. You’ll be trusted to uncover new opportunities, build relationships with decision makers and develop your career in a business that genuinely invests in its people.
The Role
You’ll be at the front of the sales engine, identifying target clients, starting conversations, qualifying opportunities and creating the leads that drive growth.
Key Responsibilities
Proactively identify and engage prospective clients across a variety of sectors
Generate high-quality sales opportunities through outbound calls, email campaigns and LinkedIn networking
Build relationships with key decision makers and understand their marketing, print and retail display requirements
Qualify opportunities before arranging meetings for the senior sales team
Manage and develop a healthy sales pipeline using the CRM system
Follow up marketing campaigns and inbound enquiries
Research new markets, target accounts and commercial opportunities
Work closely with internal creative, production and account management teams
Achieve individual KPIs and contribute towards wider business growth
About You
You’ll be confident, curious and resilient, someone who enjoys the chase, knows how to build rapport and is motivated by results.
Previous experience within Lead Generation, Business Development, Sales Executive or Internal Sales
Confident making outbound calls and engaging senior decision makers
Excellent communication and relationship-building skills
Self-motivated with a proactive approach to generating opportunities
Comfortable working towards sales targets and KPIs
Strong organisational skills and attention to detail
Experience using a CRM system would be advantageous
An interest in print, marketing, creative services or retail solutions would be beneficial, although full product training will be provided
What's In It for You?
Competitive basic salary of up to £35,000
Uncapped commission scheme
Ongoing training and professional development
Genuine career progression into Business Development or Account Management
Supportive and collaborative working environment
Modern office facilities
Company pension
Holiday allowance plus Bank Holidays
Opportunity to work with well-known national retail brands
Be part of an innovative and growing business with an excellent industry reputation
Ready to turn conversations into commission and build a career with a business that’s going places? Apply today.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Customer Implementations and Training LeadCompetitive salary and performance-based bonusHybrid – must be able to commute to Leeds officeType: Full-time, PermanentAbout Cognexo Cognexo is a fast-growing digital learning and employee engagement company solving for the problem of Workforce Readiness. Our SaaS platform empowers enterprise clients across all industries, from automotive to financial services, to measure and activate both employee sentiment and knowledge like never before. We are scaling rapidly, backed by a culture that values innovation, integrity, and measurable impact.As a Customer Implementation Manager reporting to the Head of Customer Operations, you will own the complete onboarding journey for enterprise customers, from contract signature through to successful go-live. You will manage multiple complex implementation projects, coordinate internal and client stakeholders, deliver customer training, and ensure every customer has an exceptional onboarding experience.The RoleYou'll be managing complex, multi-stakeholder rollouts often into regulated industries with incumbent systems, fragmented internal ownership, and competing timelines. You'll need to hold the critical path, influence without authority, and make good decisions with incomplete information.Day-to-day, the role encompasses scoping configuration requirements, building implementation plans, running stakeholder sessions, coordinating with product and engineering on technical dependencies, and writing the client-facing communications that keep momentum when things slow down.In addition to the above, the role will also require the individual to become a product expert and deliver enablement/training sessions to new and existing customers alike. This will cover front to back sessions as well as ad-hoc product update training to the Cognexo install base.Key Responsibilities
Full implementation lifecycle from kick-off through to go-live and CS handover.Discovery and scoping calls to translate client requirements into configuration decisions.Implementation plans and project trackers maintained in real timeStakeholder management across client-side and internal teams, including escalation handling.Acceptance criteria definition and UAT coordination.Handover documentation that gives the CS team everything they need to own the account.Contribution to implementation process improvement like templates and playbooks.Training and enablement for internal and external stakeholders.
Skills and ExperienceRequired
Educated to degree levelDemonstrable 3-5 years experience delivering SaaS implementations or complex technology onboarding projects.Confident running client-facing sessions independently. Discovery, kick-off, steering and UAT.Strong written and verbal communication; able to translate technical constraint into plain English for non-technical stakeholders.Comfortable with ambiguity and capable of prioritising across multiple concurrent accounts.Strong organisational skills, your project management doesn't depend on being reminded.Experience in enablement/training environments, communicating with large audiences at all levels.
Preferred
Experience in HR tech, L&D, or adjacent SaaS categories.Familiarity with Zendesk, Salesforce, or similar CRM/support tooling.Exposure to LMS platforms or workforce training environments.Understanding of an enterprise organisation’s structure, including L&D, HR and compliance functions.
What success in this role looks likeSix months in, you've got a repeatable rhythm. Your accounts go live on time because you've managed the critical path actively, not reactively. Clients feel like the process is tight and executed to perfection. Handovers to CS are clean enough that the team doesn't need to come back to you to understand an account. You've spotted at least one pattern in how implementations slip and have implemented a process to circumvent these issues in the future.Training and enablement sessions are delivered with gravitas and leave no uncertainty with the relevant stakeholders. Your knowledge of the platform is second to none and you are the authority on the Cognexo platform both internally and externally.Why Join Cognexo?This is a rewarding opportunity to be part of a dynamic SaaS business at a pivotal stage of its growth journey. You will work closely with the CEO, and leadership team, helping to shape the customer lifecycle foundations of a company redefining digital learning and employee engagement in the form of Workforce Readiness.
Competitive salary and performance-based bonus.Hybrid flexibility and a culture built on trust and accountability.A high-impact role with real influence and long-term career growth.
INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
