Business Support Administrator Apprentice

Log calls/ jobs on the helpdesk ERP system Allocating work orders to the reactive engineering team Placing product orders with the approved supply chain Ensure all protocols, policies and procedures are met within the Helpdesk ERP system Taking ownership for the PPM schedule & Reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s / SLA’s To ensure 100% Portal compliance in line with individual client’s requirements To ensure engineer / service reports are completed Tracking jobs progress against predetermined KPI’s including response times Updating assets history from external work record sheets Regularly cleanse and refresh the electronic asset register to reflect the following Asset/plant replacement & equipment Disposal details of assets/plant & equipment Warranty details Location of plant & equipment Suppliers & installers details To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports

Training:
Level 3 Business Administrator Apprenticeship Standard at workplace/day release at Northumberland Skills Campus English and matha Level 2 functional skill if required

Training Outcome:
Full time employment within the company

Employer Description:

CMS was established in the North East of England in 2000 by Neil and Nic Smith, both experienced engineers. Neil trained as a marine engineer working off-shore, and after university in Sheffield Nic went through the Mars Graduate Program and managed one of their largest production facilities.

The visionary brothers saw an opportunity to develop the company beyond its Northern heartlands and into a nationwide business, delivering a fantastic service throughout the country.

They invested significantly throughout the business, in senior management appointments, back office support, IT infrastructure, the HQ premises and most importantly a nationwide network of directly employed engineers.

This has allowed CMS to win significant contracts from large national businesses who appreciate having a single point of contact when it comes to the operation and compliance of their diverse property portfolios.

Working Hours :
Monday– Friday 8:30am to 4:30pm You will have a 30 minute lunch break. 37 hours 30 minutes a week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness