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Senior Information, Advice and Guidance Advisor/Caseholder

Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse. Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 28 November 2025 Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding around abuse, with opportunity of continued professional development within the organisation. The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and an equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...

Marketing and Social Media Manager

Are you a creative marketing & social media professional with a passion for luxury experiences, food artistry and design-led storytelling? Would you like to work with one of London’s most visionary culinary events companies, delivering unforgettable experiences at prestigious locations across the capital? If so, this could be the role for you. Bubble Food is a leader in luxury catering and experiential event design. For over 20 years, we have crafted show-stopping culinary moments for private clients, global brands and world-renowned cultural institutions. Pioneers of molecular gastronomy for events, our diverse, inclusive and design-driven team brings creativity, innovation and excellence to every brief.We curate more than 300 events annually – from intimate dining experiences to spectacular productions for up to 3,000 guests. As an independent LGBTQ+ business, Bubble is firmly committed to creativity, sustainability, inclusivity and pushing the boundaries of food design.Brand values: Luxurious · Stylish · Creative · Passionate · VisionaryWhat's on offer Work with one of London’s leading luxury event caterersDaily chef-prepared lunchAnnual company bonusMobile phoneStandard pension schemeMedical insurance after probationAnnual company sports dayFlexible hours depending on event schedulesStaff training and developmentTea & coffee providedA vibrant, creative office environment (SE5, Oval)Opportunity to attend high-profile events, brand activations and launches The role: Marketing & social media manager Bubble Food is seeking a highly creative, strategic and detail-oriented marketing & social media manager to lead our digital presence and elevate our brand across all platforms. This role plays a pivotal part in shaping how Bubble is seen, experienced and remembered — through compelling visual storytelling, intelligent marketing strategy and beautifully crafted content.Working within the sales & marketing team, you will report to the head of sales and be creatively guided by the managing director to ensure alignment with Bubble’s visual identity and long-term brand vision. You will manage all digital channels, oversee content creation, support PR initiatives, lead partnerships and execute campaigns that reinforce our reputation as a leader in luxury events.About you A highly creative marketer with a strong understanding of premium visual aestheticsExcellent copywriter and storytellerConfident behind and in front of the cameraProficient in Canva, Adobe Suite, CapCut or similar toolsSkilled in social strategy, analytics and performance optimisationPassionate about food, design, events and the luxury sectorHighly organised with strong time-management abilities Key responsibilities:Strategic marketing & brand development Work with the managing director to execute Bubble’s content framework and maintain brand integritySupport the head of sales in shaping the annual marketing strategyConduct competitor and market research to identify opportunities and trends Content creation & creative direction Produce high-quality photo, video and written content reflecting Bubble’s luxury aestheticCreate blogs, newsletters, articles, case studies and testimonialsCapture live and behind-the-scenes content at eventsLead, brief and coordinate photographers and videographersExplore emerging content formats and technologies (video-first, AR/VR, interactive media) Event-specific marketing Collaborate with sales, operations and culinary teams to gather creative assetsDeliver event-led content, reels, galleries and case studiesProduce print and digital collateral for event promotions PR, partnerships & collaboration Support PR initiatives and media opportunitiesManage joint campaigns with venues, suppliers and plannersBuild and maintain strategic partnerships Digital marketing & analytics Execute digital campaigns across Meta, TikTok, LinkedIn and moreTrack KPIs, ROI and performance analyticsOptimise website content and SEO strategyResearch and adopt emerging digital tools Social media management Oversee Bubble’s social presence across all platformsPublish daily content and grow an engaged communityRun innovative campaigns showcasing events, sustainability and behind-the-scenes storiesMonitor engagement, comments and responsesRefine strategy using analytics insights Sustainability & community building Highlight Bubble’s sustainability commitmentsDevelop community-focused content and engagement strategiesCreate conversation-led, interactive and loyalty-driven content How to apply If you are excited by this opportunity and want to play a central role in shaping Bubble’s creative future, we would love to hear from you. Please attach your CV via the link provided. Our client will be in touch directly. ....Read more...