Greeting and assisting visitors at the reception
Supporting management with routine tasks as required
Collaborating with various departments to gain operational insight and experience
Supporting the Sales and Marketing team in administrative and organizational tasks.
Entering, updating, and maintaining accurate records within the Company Management System, including spreadsheets
Professionally managing and directing phone calls and emails, ensuring prompt and clear communication
Taking messages and delivering them promptly to the appropriate team members
Receiving and processing customer orders from phone, email, and website sources
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification, with training in how to:
Use multiple IT packages and systems in order to write letters/emails, perform financial processes and analyse data.
Produce accurate records and documents including emails, letters, files, payments, reports and proposals
Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning
Plan and organise a variety of different tasks in order to manage the expectations of colleagues at all levels
Manage projects, including the use of tools to scope, plan, monitor and report
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Thursday, 7.45am - 4.30pm and Friday, 7.45am - 3.15pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key responsibilities:
Duties of a Customer Accounts Apprentice can include any or all the following:
Setting up of new customer accounts and maintaining existing account details
Reconciliation of customer statements
Filing invoices
Data entry
Being first point of contact for all relevant enquiries
Maintaining strong relationships with staff, customers, and suppliers
Reviewing systems and processes and making improvements where necessary
The Ideal Candidate:
Excellent communication skills
Solid team working skills
Self-disciplined and efficient, with a flexible and proactive nature
Experienced in Excel and Microsoft
Knowledge of software QuickBooks and Sage is advantageous
Ability to work to deadlines
This is a full-time role, and we are especially prepared to invest in someone who is local and interested in a long term career.Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification, with training in how to:
Use multiple IT packages and systems in order to write letters/emails, perform financial processes and analyse data
Produce accurate records and documents including emails, letters, files, payments, reports and proposals
Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning
Plan and organise a variety of different tasks in order to manage the expectations of colleagues at all levels
Manage projects, including the use of tools to scope, plan, monitor and report
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:A family owned and run business which first began back in 1984, almost 40 years ago, a father and two sons, with their own moulds and ideas started selling garden ornaments. The family business consistently grew through ambition, strong work-ethic, and personality. Along with innovation of garden leisure, technology and luxury garden commodities, the business has evolved in its offering of luxury leisure products and services over the last 30 years. In 2002, the business found its happy place and forte in premium outdoor leisure, specialising in Hot Tubs and Swim Spas.Working Hours :9:00am – 5:00pm, Mon – Sat, 10am-4pm Sundays. 37.5 Hours – 5 days per week. Shifts TBC. The apprentice is required to work two Saturdays and Sundays per month at their convenience.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.
We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you!
What you will do:
Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users
Configure and prepare devices and accessories in accordance with agreed specifications
Assist with the on-site distribution of devices where required (UK locations)
Monitor and maintain accurate inventories of customer device orders and stock levels
Assist with checking goods in
Test devices based on agreed specification
Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications
Accurately update customer inventory and service records
Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required
Support provisioning and in-life management and technical support of mobile data networking services and routers
Complete regular learning and training to develop your skills and knowledge
Training:Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeshipEmployer Description:Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.
Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.
As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”.
The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses).
We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).
In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.
Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.
Working Hours :Monday- Friday
8:30am - 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,IT skills,Initiative....Read more...
Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
Technology is evolving every day, so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
You’ll embrace change and rise to the challenges of a customer focused role
Your drive to achieve will lead you to exceed your sales and service objectives; in retail we call it ‘Smashing your Targets’
Training:You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification.
20 percent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence.
As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4 or above). Training Outcome:Our apprenticeships offer a great route into a varied and exciting career with TUI.Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange.
As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community.
As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing essential clerical and administrative support. This is an excellent opportunity to gain hands-on experience in a dynamic environment while working towards a nationally recognised qualification. You will receive training and mentorship throughout your apprenticeship, helping you to develop a wide range of skills in business administration.
Your duties and responsibilities in this role will consist of:
Maintaining effective communication through phone etiquette, responding to inquiries and directing calls appropriately
To be the first point of contact for visitors to the office providing a welcoming, efficient reception service (when onsite)
Provide refreshments to visitors when required
Handle data entry tasks into Xero Accounting Software with accuracy and attention to detail
Utilise Google Suite for document creation and spreadsheets
Manage office supplies and ensure the office environment is well-organised
Collaborate with other departments to facilitate smooth operations within the organisation
Work with suppliers to prepare quotations for clients
Using Adobe InDesign to create various documents
Place purchase orders for all areas of the business
Ensuring print orders placed on time to meet deadlines
Create and process customer invoices
Managing the office trello boards
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification, with training in how to:
Use multiple IT packages and systems in order to write letters/emails, perform financial processes and analyse data
Produce accurate records and documents including emails, letters, files, payments, reports and proposals
Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning
Plan and organise a variety of different tasks in order to manage the expectations of colleagues at all levels
Manage projects, including the use of tools to scope, plan, monitor and report
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Welcome to Bubble! We’re a friendly, down-to-earth and approachable bunch, all with specialised skills to make Bubble a full-service creative design agency. Branding? Web Design? Digital Marketing? We have you covered.
In 2000 we opened our doors as an offline design agency, and although offline stays deeply in our roots, over the years our services have grown and developed to make sure we can help you with all of your marketing needs. We’re enthusiastic about the projects we work on and take pride in the lasting client relationships we build.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide excellent stewardship and customer service to supporters (particularly in Kent) via phone, email or potentially face to face, in order to offer advice and guidance to maximise fundraising income
General communication to supporters - responding to all communications in a timely and professional manner, ensuring that the system is updated without delay and that relevant stakeholders are informed as required.
Supporting Fundraising campaigns (particularly in Kent) by making onboarding calls and sending relevant resources or packs
Arranging and facilitating volunteers to support on community events or cheque presentations and delivering any necessary briefings to assist with their duties on the day.
Arranging and facilitating our store collections and looking at volunteer support to maximise these opportunities
Supporting fundraisers with presentations and assemblies to engage new or existing schools or groups
Assisting with thanking process for fundraisers
Act as a key liaison within the Community Team, ensuring that Community Fundraisers and Community Fundraising Manager are supported as required
Understand and keep up to date on all relevant fundraising regulations and best practice guidelines – as set out by KSS’s internal processes, policies and procedures and ensure that these are adhered to in all practices.
Propose opportunities for KSS to raise awareness and grow its brand awareness and income, in line with KSS strategy.
Work with other members of the Income Generation team to support their activities to drive income and acquire new supporters such as Trusts and Foundations, Corporate and Individual Giving appeals.
Training:The fundraising apprenticeship programme will be run through JGA who deliver a course that is delivered by experts within the Charity sector. Blending learning with day to day work responsibilites the course will help grow your knowledge around data management, financial analysis, planning and prioritising activities, identifying technological solutions and building a diverse network.Training Outcome:A career in fundraising can be both fulfilling and dynamic, offering various paths for growth and specialisms. The successful applicant will be exposed to a range of community and fundraising events which will provide them with a range of skills and experiences to develop a career within the third sector.Employer Description:We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we save lives when every second counts.
We're now in our 35th year as an air ambulance charity at the forefront of Helicopter Emergency Medical Services (HEMS) with a strong reputation for excellence nationally and internationally.
It costs £18.8M a year or £51K per day to operate our world leading, lifesaving service with 88% of our total income raised through the incredible generosity of our supporters and 10% through NHS commissioning funds*. (*Annual Report 2022-2023)
At KSS, we're people-centred, purpose-driven and values-led. Our purpose of saving lives and ensuring the best possible patient outcomes drives us every minute of every day as we provide 24/7 care, 365 days a year.
In 2023 our service was needed more than ever before. We responded to a record number of over 3,300 (3,328) incidents.
We bring the emergency room to the scene and deliver lifesaving care. Each mission is attended by a doctor – typically a specialist in anaesthesia or emergency medicine – and a paramedic who is trained in critical care and is used to working in challenging environments.
Our fleet includes three helicopters and four Rapid Response Vehicles (RRVs), we operate and maintain these out of our Redhill Aerodrome base. We also have our charity headquarters and forward operating base is at Rochester Airport. When a call for our help comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
We have an ambitious vision for the future which is an end to preventable loss of life from medical emergency. We constantly innovate to ensure we can continually deliver our world-leading pre-hospital emergency service, saving even more lives and improving many more patient outcomes.Working Hours :37 hour week - Monday to Thursday, 9.00am to 5.00pm. Friday, 9.00am to 4:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Creative,Initiative....Read more...
As a Freight Services Apprentice/Partnerships Development Coordinator Apprentice, you will study towards your Freight Forwarding apprenticeship qualification covering skills and academic learning, while earning a wage and gaining valuable work experience.
Based at Warrant on Regent Road, Liverpool, you will be working alongside a mentor to support and guide you in efficient processes, customer support, and various administrative duties, whilst also engaging with internal and external customers with a focus on business growth.
Some of the main duties and responsibilities include:
Carry out department administration responsibilities
Accurately quoting clients/agents on potential and existing business
Log any opportunities when they become available via our global partner network and own research
Working very closely with other departments within the company
The Partnerships Development Coordinator apprentice is expected to deliver their responsibilities efficiently and with integrity - showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further developing these skills. The is also expected to show initiative in managing priorities and own time, having a basic understanding of Microsoft Excel and Microsoft Office would be an advantage - but not essential; we will provide you with the support and guidance you need to develop these skills.
Once you have applied for this vacancy AEA will contact you to organise an interview, if your application meets the required criteria. We will contact you using the details you provide us with in your application and would ask if you would regularly check and reply asap so that you do not miss this opportunity.Training:The apprenticeship programme consists of online teaching, coaching and workplace development. The programme includes virtual classroom sessions, alongside development workshops, professional mentoring, and regular progress reviews. Schedule has yet to be agreed. Details will be made available at a later date.
You will build the specialist knowledge and skills you’ll need to ensure operations within the international supply chain are fully secure, efficient and compliant. You’ll develop an understanding of customs rules, regulations and terms of trade. You’ll have an appreciation of international cultures, different time zones and their effect on transit times. You’ll learn to communicate effectively with people from different countries, taking account of differences in working practices.
You will undertake the Level 3 International Freight Forwarding programme, consisting of:
Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, perform financial processes, record and analyse data
Produces accurate records and documents including emails, letters, files, payments, reports, database management
Maintains records and files, in compliance with the organisation's internal policies and procedures
Produce accurate customs declarations and valuations
Create international transit documentation
Book, plan and monitor shipments
Produce freight costings and invoices
Demonstrate good sales/customer service skills
You will build knowledge in; International freight movement, Customs procedures, Business finance and freight costing, taking responsibility for initiating and completing tasks and managing priorities in a team setting to successfully meet deadlines
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work
Successful completion of the end-point assessment (EPA) will lead to final certification of the apprenticeship. Training Outcome:Warrant has a strong track record of developing and promoting apprentices within their business, providing great career opportunities for trainees to become valued members of the team.
At the end of the programme, you will be fully trained to become a Fright Forwarding in the logistics industry, with real prospects of a permanent role with the company. Employer Description:Warrant Group Ltd are an employee owned trust freight forwarder with an EDI connected global network that delivers in-house, next step, multi-modal import and export solutions. They have a collective passion and an unrivalled customer service experience, with a mission to drive change in freight forwarding with a truly different concept and customer experience. Being an employee owned trust means they are all the more invested in nurturing their business and focused on delivering solutions to their clients. Their strive for perfection is personal to everyone, every day.Working Hours :08:30 - 17:00 or 09:00 - 17:30 (½ hour unpaid lunch). Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will be fully trained to carry out the following main tasks:
Enquiry handling and customer service:
Act as first port of call for all type of enquiries. Respond to emails, phone calls, and other communications following established procedures
Assist in managing course registers for both in-person and online classes and recording attendance
Welcome and assist teachers attending in-person teaching at the Thames Suite. Support teachers delivering online courses
Liaise with Digital Skills teachers and other training providers in the University to arrange courses or talks under the Digital Capabilities programme
Contribute to promoting the Digital Capabilities programme by assisting with newsletters, social media updates, and other communication channels
Monitor user’s additional need requirements and provide support
Financial and administrative:
Help us to ensure that our course and delegate information in our course management system is correct and up to date, in line with our data quality standards
Follow established processes for making administrative arrangements for courses and events (e.g., room booking, signage, catering, travel and accommodation for staff)
Monitor payments, making sure we obtain the information we need on time. Work with the finance team to ensure we receive the money we are expecting
Follow our processes and issue refunds where appropriate
Raise Purchase Orders (e.g., for buying equipment, licences, and training)
Create/update documents that explain how our processes work
Maintain and regularly update mailing lists and expressions of interest
Support for teaching and training services:
Make sure that room, computers, software and equipment comply with our standard checklist and that they are ready when needed (e.g., are the computers and projection screens on? is the right software installed?)
When you identify non-compliant issues take remedial action (e.g., fix the issue directly or contact the technical support team)
Track, audit and keep inventories of licenses and equipment
Learn to install and test basic software, either manually or using systems provided, liaising with internal suppliers for support when required
Learn to provide basic IT and AV support (face-to-face and online). This might be showing people how to use the technology before a session or reacting quickly to live issues
Assist with the maintenance of course materials and resources, including the scheduling, recording and editing of course sessions, ensuring compliance with digital content publishing procedures
Training:Duration:
15 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths (if required)
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,MS Excel, Outlook and Word,Keen to learn new skills,A technical mindset....Read more...
