Engineering Job Allocation: Assign jobs effectively based on customer requirements, ensuring accurate scheduling
Customer Contact & Coordination: Liaise with customers to confirm service needs, scheduling, and any additional clarifications required post-sale
Clarifying Questions: Use post-sale follow-ups to ensure engineers have the right job details and required equipment
Order & Quote Management: Generate and process customer orders and quotes promptly
CRM & Systems Management: Maintain and update customer records using Freshsales CRM, InControl for ticketing, and XERO for invoicing and accounting
Process Improvement: Identify inefficiencies and recommend improvements to enhance workflow and customer experience
Support Cross functional support between technical and operations
Adhoc any other duties as required to fulfil role
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
College or training organisation - ISALES ACADEMY LIMITED
Your training course - Business Administrator
Equal to Level 3 (A level)
Course contents:
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches' others in the processes required to complete these tasks
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively
Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches' others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required
Your training plan - Level 3 Business Administration Apprenticeship Classroom sessions are bi-weekly.Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:This business is approaching it’s tenth year and is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. Their teams deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday to Friday, 9:00am - 5:30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Job Description:
Core-Asset Consulting is working with a leading UK-based financial services firm to recruit a Senior Client Executive to join their team in Edinburgh.
In this role you will manage a portfolio of clients, overseeing onboarding activities and ongoing investor servicing, while ensuring high standards of accuracy, client service, and regulatory compliance.
Essential Skills/Experience:
3–5 years’ experience within a regulated financial services environment
Degree qualified or equivalent
Good understanding of UK AML regulations
Strong analytical skills
Excellent attention to detail
Strong communication skills
Ability to manage multiple priorities and meet deadlines
Experience with KYC systems or similar platforms is advantageous
Core Responsibilities:
Manage a portfolio of clients, supporting day-to-day operational activities
Support client and investor onboarding processes in line with established procedures
Conduct KYC and due diligence checks, including review of ownership structures and beneficial ownership information
Assess client risk profiles and escalate where enhanced due diligence is required
Review documentation and processes to maintain accuracy and quality control standards
Prepare due diligence reports and assist with investor communications and fund documentation
Act as a point of contact for client queries
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16444)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM ....Read more...