Resolve or escalate system support issues in line with policy and procedures
Ensure all business as usual tasks and processes are delivered in accordance with our policy and procedures
Provide end user feedback to help shape the training strategies for all financial system users
Assist with support and training documentation for the applications (Cognos Controller, Power BI, Tableau and more)
Assist with the communication of updates and improvements to all financial users
Assist the team in ensuring the successful transition from design and development to go live is in accordance with policy and procedures
Assist the team in ensuring the successful delivery of projects
Assist with report creation and developments within Power BI
Assist with data collection tasks and help develop ways to automate processes
Training:This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders. It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.
The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:
Network Engineer
Software Engineer
IT Consultant
Data Analyst
This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions. Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.
Who it’s a good fit for?
New staff focussing on a plan to pursue a career associated with the technical department of the business
Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
Existing staff that would benefit from a comprehensive personal development plan to advance their skills to a higher level
As part of their programme learners will complete:
Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.
Microsoft Azure Certification:
As part of the professional practice, learners will be able to access Cloud Academy resources which will prepare them for taking official Microsoft certifications.
An example route of this, for Data Analysts, would be for learners to complete the Microsoft Azure Fundamentals course in Level 4 and then the Microsoft Data Engineering on Microsoft Azure at level 5. Completion of both these exams would result in the learners completing the Microsoft learning journey of Microsoft Certified Azure Data Engineer Associate. At Level 6 there will be additional Microsoft preparation content available if the learner and employer feel that there is a specific need.Training Outcome:There is an opportunity to continue working for the Companies Data & Analytics Team on successful completion of the apprenticeship with a full-time permanent position, which includes a salary enhancement and more training throughout your career.Employer Description:RPC Containers is a leading global supplier of a broad range of innovative rigid, flexible, and non-woven products used every day within consumer and industrial end markets. They are a Fortune 500 company, have over 70,000 employees and generated approximately $23 billion of sales in fiscal year 2024 with operations that span over 400 locations in 140+ countries.Working Hours :Monday - Friday, 9:00am - 5:15pm.Skills: Communication skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
Position: Family Legal SecretaryLocation: West SussexSalary: Commensurate with experience We’re recruiting on behalf of our client, a dynamic and growing law firm in West Sussex, for a confident and capable Family Legal Secretary. If you’re an experienced Family Legal Secretary and the kind of person who thrives on keeping everything (and everyone) organised, can spot a typo at 50 paces, and doesn’t flinch when the printer jams again—this role may have your name on it. About the FirmOur client is a well-regarded, fast-paced practice that specialises in all things family law—from amicable separations to complex financial arrangements and the occasional pet custody negotiation. The team is known not just for its legal expertise, but for being supportive, collaborative, and a genuinely enjoyable group to work with. (They don’t wear capes, but they probably should.) The RoleYou’ll be the organisational force behind a team of busy family lawyers, keeping things ticking over and making sure no one misses a court deadline or a client meeting. You’ll handle everything from drafting documents and managing diaries to answering phones and assembling court bundles—all with a cool head and a can-do attitude. Key Responsibilities• Answering calls, managing diaries, and scheduling appointments with the efficiency of a seasoned air traffic controller• Drafting and proofreading legal documents with eagle-eyed attention to detail• Managing both paper and digital files without losing your place (or your patience)• Communicating with clients and courts in a professional and reassuring manner• Assisting with trial prep and coordinating exhibits and witnesses like a logistical genius• Maintaining confidentiality—because loose lips do more than sink ships in this line of work What We're Looking For• Previous experience in a legal secretary role, ideally within family law• Excellent typing skills (bonus points if you can audio type while sipping coffee)• Confident using Microsoft Office and legal case management systems• Strong organisational and time-management skills—you don’t just keep up, you stay ahead• A calm, client-friendly manner, even when the stakes (or emotions) are high• A sense of humour—because sometimes laughter really is the best stress reliever What’s in It for You?• Competitive salary dependent on experience• A close-knit team• Free on-site parking• Offices within easy walking distance of shops and cafés• 25 days holiday plus bank holidays Ready to support a top-tier legal team and make a real difference to clients' lives—while keeping the office running like clockwork? Apply NOW!Seniority Level • Not Applicable
Industry• Law Practice
Employment Type • Full-time
Job Functions• Administrative• Legal• Customer Service
Skills • Digital Dictation• Family Law• Case Management• Client Liaison• Attention to Detail• Diary Management• Phone Etiquette• Typing• Proofreading• Legal
If the sound of this opportunity excites you, apply today.....Read more...
Position: Family Legal SecretaryLocation: West SussexSalary: Commensurate with experience We’re recruiting on behalf of our client, a dynamic and growing law firm in West Sussex, for a confident and capable Family Legal Secretary. If you’re an experienced Family Legal Secretary and the kind of person who thrives on keeping everything (and everyone) organised, can spot a typo at 50 paces, and doesn’t flinch when the printer jams again—this role may have your name on it. About the FirmOur client is a well-regarded, fast-paced practice that specialises in all things family law—from amicable separations to complex financial arrangements and the occasional pet custody negotiation. The team is known not just for its legal expertise, but for being supportive, collaborative, and a genuinely enjoyable group to work with. (They don’t wear capes, but they probably should.) The RoleYou’ll be the organisational force behind a team of busy family lawyers, keeping things ticking over and making sure no one misses a court deadline or a client meeting. You’ll handle everything from drafting documents and managing diaries to answering phones and assembling court bundles—all with a cool head and a can-do attitude. Key Responsibilities• Answering calls, managing diaries, and scheduling appointments with the efficiency of a seasoned air traffic controller• Drafting and proofreading legal documents with eagle-eyed attention to detail• Managing both paper and digital files without losing your place (or your patience)• Communicating with clients and courts in a professional and reassuring manner• Assisting with trial prep and coordinating exhibits and witnesses like a logistical genius• Maintaining confidentiality—because loose lips do more than sink ships in this line of work What We're Looking For• Previous experience in a legal secretary role, ideally within family law• Excellent typing skills (bonus points if you can audio type while sipping coffee)• Confident using Microsoft Office and legal case management systems• Strong organisational and time-management skills—you don’t just keep up, you stay ahead• A calm, client-friendly manner, even when the stakes (or emotions) are high• A sense of humour—because sometimes laughter really is the best stress reliever What’s in It for You?• Competitive salary dependent on experience• A close-knit team• Free on-site parking• Offices within easy walking distance of shops and cafés• 25 days holiday plus bank holidays Ready to support a top-tier legal team and make a real difference to clients' lives—while keeping the office running like clockwork? Apply NOW!Seniority Level • Not Applicable
Industry• Law Practice
Employment Type • Full-time
Job Functions• Administrative• Legal• Customer Service
Skills • Digital Dictation• Family Law• Case Management• Client Liaison• Attention to Detail• Diary Management• Phone Etiquette• Typing• Proofreading• Legal
If the sound of this opportunity excites you, apply today.....Read more...
Are you an experienced Systems Administrator or Application Support Analyst? Do you have specific experience of supporting and taking responsibility for key business software applications using in the public sector such as Accounting & Exchequer, HR & Payroll, CRM, EDRMS, Property & Asset Management, Planning or similar? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems Administrator to act as liaison during a core business systems implementation before taking responsibility for the support applications at a Social Enterprise in the East Midlands. This role is offered as a twelve-month fixed term salaried contract.
The purpose of the role will be to ensure that key line of business software applications function efficiently, are continuously improved, and that staff embers are well trained and supported to ensure a high level of performance. Your day-to-day activities will include acting as implementation liaison, systems maintenance, help desk support, data analysis and reporting, acting as subject matter expert, training and mentoring, documentation, process and systems enhancements, and third-party supplier engagement.
Must Have
Experience providing 1st /2nd line support or systems administration on software applications, such as, but not limited to, Financial Accountancy & Exchequer, CRM, ERP, HR, Payroll, EDRMS, Procurement, Supply Chain, Property & Asset Management, Planning, or any other bespoke application area.
Office 365 applications or cloud software
Help desk support, or incident/problem management.
Nice to Have, but not essential
3rd line support experience
Business or Systems Analysis
Integration
SQL/SQL Server
BI/Reporting tools such as SSRS, Business Objects, Crystal Reports, Power BI, etc
Salesforce
Experience of supporting property/exchequer applications vended by the likes of NEC, MRI/Capita, Civica.
Planning or Geographical Information Systems
ITIL experience.
As an individual you will be an excellent communicator with a positive can do attitude, excellent problem-solving skills, and a desire to give a good customer services. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly and socially-focused organisation embarking on a period of system enhancements designed to provide a better service to customers. This role is predominantly office based, with travel to the office in the East Midlands likely 2/3 times a week. In return you will receive a competitive salary, generous pension contributions and holiday allowance, autonomy to undertake your role, and positive working environment. To take advantage of this fixed term salaried contract opportunity, then please apply immediately as interview slots are available immediately for suitable applicants.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
