Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
