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Apprentice Customer Service Administrator - DC
Our college values inspire us in all our everyday work – when we created them we all had a voice in shaping our values, and we’re proud of what we came up with together: Kindness, Unity and Excellence. Our values are important to us all and drive everything that we do and believe. In your role, you will be accountable for: Working in collaboration with administration team leaders, MI/funding teams and others in relation to the operation of the college. To be a main point of contact for the relevant teaching/curriculum area, including front of house duties. Develop strong working links with a specific curriculum area, to become very familiar with their working practices and curriculum offer, but retaining a college-wide perspective and willingness to work with other curriculum teams in times of staff shortages and need. Working closely with admissions teams, ensuring that the application and interview process runs at maximum effectiveness and efficiency, including apprenticeships where appropriate. Take part in all enrolment activities ensuring that students are correctly and fully enroled, showing correct courses and start/end dates. Be familiar with all the college processes in matters relating to students and courses, and ensure that change requests are made correctly and in a timely manner. Provide robust support to academic staff to ensure all students are registered correctly and timely with awarding bodies. Including paperwork and ‘reporting’ involved in apprenticeship management. Provide an outstanding student absence management service to support curriculum staff and students. Effective maintenance of other operating systems, including advice on timetables and production of registers, checking completion of registers and chasing up of missing data. Gain a good knowledge of the funding requirements, and be in a position to provide advice and guide others. Responsibility for processing of student DBS disclosure checks in curriculum areas where these are required, e.g. childcare and health and social care. Provide a full reception service, including cash handling as prescribed by the customer services team, in centres where reception services are required. Ensure a regular, adequate and accessible supply of college forms, stationery and other consumables as required. To provide invigilation for exams as and when required. There are things that we are all accountable for, whatever your role, these are: Embedding safeguarding into your working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy. Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act. Being a champion and advocate for Equality and Diversity throughout College. Behaving in a manner that displays British values. Being committed to reviews of your performance and your own Continuous Professional Development. Any other duties commensurate with your role that may be required from time to time. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:You will study at Kirklees College, following the Business Administrator Level 3 (the standard you follow will be dependent on experience, so you could be placed on the Level 2 Customer Service Practitioner standard). The course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard. These will be transferable and suitable to an administration role in any sector. Health and Safety and other role-specific processes and tools will be taught in the company. If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship, you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship. Business Administrator Level 3. After 18 months, you will complete an End Point Assessment. This will involve the following: Showcase/Portfolio. Interview. Presentation on Project. Knowledge Test. Practical Observation. Professional Discussion. You are given time off to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship.Training Outcome:Whilst there will be no guarantee of a substantive position with the college at the end of the period, the college will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The college has a very good record of supporting workers through in-house apprenticeships and many apprentices have secured employment with the college beyond their apprenticeship.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Friday - There will be a requirement to work evenings and weekends for enrolment and other events at any of our other sites throughout the academic year. 8.30am until 5pm Monday to Thursday. Friday 8.30am until 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Excellent attendance,Work Experience ....Read more...
Senior Information, Advice and Guidance Advisor/Caseholder
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse. Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 28 November 2025 Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding around abuse, with opportunity of continued professional development within the organisation. The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and an equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Director (EH & S)
JOB DESCRIPTION The EHS Director is accountable for the implementation of RPM, Tremco CPG Inc. and USA standards and programs through the North American regional EHS Managers. Job Family Key Accountabilities: Client / Customer Service Develop and communicate standards of EHS&S code of conduct, ensure mutual understanding, and mitigate exposure to hazardous / undesirable conditions in our business operations and product uses. Enterprise Operations Support Leads the development and implementation of comprehensive regulatory compliance programs in the areas of occupational health and safety, hazardous materials management, environmental management, transportation materials safety, security, and product compliance. Interprets regulations, develops legislatively compliant, organizationally appropriate standards for Tremco North American businesses. Conducts EHS&S audits, documents statistics with respect to EHS&S program compliance and makes recommendations with respect to annual safety program changes and objectives. Represents Tremco with professional organizations, regulatory bodies, and government agencies, and acts as primary point of contact for Tremco Group EHS&S compliance systems. May act as expert witness in the event of investigations and legal proceedings. Research and Innovation Maintains up-to-date knowledge and relevant documentation with respect to North American EHS&S rules, regulations, and legislation, as applicable to business operations and product mix. Research best practices and investigates program innovations, both broadly and with respect to chemicals manufacturing, distribution, and disposal, and makes recommendations regarding policy gaps and program improvement opportunities. Prepares recommendations with respect to pending or anticipated changes in legislation, and develops proactive, cost-effective program options in support of chemical products and regulatory changes. Team Membership Serve as a resource to Tremco North American operations regarding policies, standards, and best practices with respect to EHS&S compliance, hazardous materials management, and product compliance. Environmental, Health, Safety, and Security Is responsible and leads by example the EHS&S and product programs, codes, compliance, systems, and training for the facility. Develops and implements North American-wide programs for EHS&S and product codes compliance and delivers tools and training to ensure organizational compliance with regulations and best practices. Identifies and corrects non-code compliant processes by formal audits and makes recommendations to rectify compliance issues and mitigate risk of accident / liability. Ensures that all North American business units are aware of, and that programs are in place to train and resource employees to comply with Tremco's EHS&S and product standards. Functional Family Key Accountabilities: People Leadership / Supervision Assesses EHS&S human resources requirements in medium and long term and prepares plans to develop and/or recruit needed talent to achieve organization objectives. Fiscal Responsibility Prepares, implements, and monitors the Capital Investments in North American operations and takes action to ensure that EHS Standards are updated as appropriate to conform to the business investments. Provides analysis and recommendations with respect to financial implications of product, program, and regulatory changes, including cost / benefit analysis of program improvements to mitigate the financial impact of EHS&S related accidents / incidents and product stewardship. Performance Goals, Targets and Standards Establishes regulatory guidelines and performance standards in the areas of North American EHS&S risks, chemical and product identification, and labeling, and conducts ongoing audits and reporting with respect to program compliance. Assist the North American business units with investigating serious EHS&S related accidents, incidents and program and product breaches. Prepares evaluative reports and recommendations and implements new program measures to mitigate continuing / future risk. Business Planning Provide guidance to North American business unit leaders to ensure that near and long-term operational plans are compliant with organizational and jurisdictional EHS&S standards. Develop standards to meet ongoing and developing requirements in the areas of training, audit, and reporting. As a resource to the management teams, provide feedback to senior management regarding feasibility / advisability of business strategy from a regulatory compliance and EHS&S best practices perspective. Qualifications University degree in Natural Sciences (Chemistry, Engineering, Environmental Sciences, or Safety Sciences) coupled with formal training in the areas of occupational health and safety, plus 7 to 10 years' experience leading and contributing to compliance and regulatory policy and program development in a materials processing environment, preferably in the chemical processing industry. Board of Certified EHS Professional - Certified Safety Professional certificate, Certified Industrial Hygienist (CIH) or Certified Environmental Manager (CEM). Competencies Broad understanding of North American regulatory compliance requirements, risk assessment and mitigation programs in multiple jurisdictions. Ability to inspire others to commit to and achieve EHS&S program goals and performance measures in a production environment with varying levels of literacy and educational background. Ability to develop a business case for new program development / program modification. Ability to manage program administration requirements across multiple, disparate (production, distribution, warehousing, sales, and marketing) divisions. Travel Ongoing local travel to support N.E. Ohio operations. 20-30% Travel outside of N.E. Ohio. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Senior Information, Advice and Guidance Advisor/Caseholder
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse. Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 28 November 2025 Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding around abuse, with opportunity of continued professional development within the organisation. The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and an equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Project Manager, PMO
Full-Time; PermanentDate Posted: October 6, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.We are seeking a highly motivated and enthusiastic Project Manager, Project Management Office that has a passion for project management and the Pacific National Exhibition (PNE). The Project Manager, Project Management Office, will work under the direction of the Vice President, Facilities, Maintenance & Master Planning.Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year?In your role as a Project Manager, your primary accountabilities will be to: Conduct independent project management duties for small to mid-scale projects (up to $10M project size)Assist project management duties of large-scale projects (above $10M project size)Along with senior administration, lead the development and management of the PNE multi-year capital plan and annual capital programCreate and maintain all aspects of project initiation, planning, execution, control, monitoring and closing documentation (e.g., project plans, status reports and risk registers) that have operational and financial implications.Create and prepare templates using MS Projects, suites of MS Office, Teams, Sharepoint and online PM tools.Participate in confidential planning that have operational and financial implications to the PNE.Track critical project milestones and follow-up with accountable stakeholders to ensure outcomes are delivered.Highlight potential risks and issues and make recommendations to the Project Manager and/or executive stakeholders.Create and present project-related content to project stakeholders and senior executives.Develop and monitor project budgets and schedules.Organize and lead meetings with project team, stakeholders and vendors and manage actions arising from them.Lead in the coordination of various meetings including preparing agendas and confidential meeting minutes.Lead in developing RFPs and contract management activities.Develop reports and presentations to executive-level stakeholder groups including the PNE Executive Team, PNE Board, Vancouver City Council and the Vancouver Parks BoardArchive projects with closing and lesson sharingLead project activities and deliverables as planned and assignedSupervise and engage contractors, vendors and other external stakeholders in all stages of project life cycleLead PNE Masterplan projects in alignment of PNE’s corporate priorities, capital plan and long-term visionSupervise project coordinators, assistant manager and other staff as assigned What else? Must have a university/college degree/diploma in a related discipline, or an equivalent combination of education, training, or experience.A minimum of 3 - 5 years of project management experience, preferably working on capital construction and facilities projects.Two years supervisory experience and experience of working with diverse internal stakeholders to influence change and foster teamwork and collaboration is desiredFluent use of MS Project and other project management software/systems is required.Formal training in project management methodologies, preferably consistent with those provided by PMI (Project Management Institute) preferred.Project Management Professional (PMP) certification is considered an asset.Project Management experience of capital projects in excess of $10M is an assetKnowledge of the municipal government process and capital construction projects is an asset.Sound knowledge of project management methodologies and standardsDemonstrated ability to deliver high-quality and timely results under tight deadlines.Ability to write effectively, organize and maintain project documentation, prepare status reports and summaries.Ability to communicate clearly and concisely both orally and in writing, including preparing and delivering presentations.Ability to analyze and solve problems, take decisions or make recommendations based upon thorough analysis of facts.Ability to focus on detail, while maintaining a balanced high-level view of an assignmentAbility to manage change and assist others with adapting to changeSuccessful candidates must undergo a Criminal Record Check. Who are you? OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.Additional InformationThe PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $90,000 - $100,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca ....Read more...