The Hospitality Supervisor Level 3 Apprenticeship combines hands-on workplace experience with structured learning. Apprentices will spend most of their time working in a hospitality environment, applying skills while being supported by their employer.
The apprenticeship typically involves:
Leadership and Team Management: Apprentices will learn how to supervise and motivate teams, set performance expectations, run team briefings, and support colleagues to achieve goals. They will develop skills in conflict resolution and fostering a positive workplace culture
Delivering Customer Excellence: Apprentices will focus on providing exceptional customer service, resolving complaints, handling queries, and adapting to different customer needs to maintain high standards
Operational Oversight: They will assist in running day-to-day operations, including opening and closing procedures, monitoring health and safety compliance, managing resources such as stock and equipment, and ensuring shifts run smoothly
Financial Awareness: Apprentices will develop an understanding of budgets, cost control, processing payments, and identifying ways to improve profitability and reduce waste
Compliance and Standards: Training will cover adherence to legal requirements, such as food hygiene and health and safety regulations, alongside company policies to ensure all operations meet required standards
Problem Solving and Innovation: Apprentices will tackle operational challenges, identify opportunities to enhance customer experiences, and implement improvements to benefit the team and business
Training:Hospitality Supervisor Level 3 Apprenticeship Standard:
On-the-Job Training:
Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service
Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations
Structured Learning Sessions:
Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols
Participate in barista training and cocktail-making workshops to develop technical expertise
Mentorship and Coaching:
Receive one-on-one guidance from mentors, including team leaders and managers
Regular feedback sessions to identify strengths and areas for improvement
Rotational Learning:
Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.Learn kitchen operations to enhance understanding of menu items and preparation
E-Learning and Assignments:
Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices
Workplace Projects:
Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios
Assessments and Reviews:
Regular progress reviews with a designated trainer or assessor to track development
End-point assessment to demonstrate competency in all required areas
Training Outcome:After completing the Hospitality Supervisor Level 3 Apprenticeship, there are several potential career progression opportunities, depending on the apprentice's interests and ambitions within the hospitality industry.
Some of the typical paths include:
Hospitality Manager: The next step could be a move into a managerial role, such as a Front of House Manager, Operations Manager, or Restaurant Manager. This role involves overseeing larger teams, managing budgets, and ensuring high standards of service and operations across the business
Team Leader/Shift Leader: Apprentices may progress into more senior supervisory roles, where they would take on greater responsibility for team leadership, staff development, and the operational performance of a specific area, such as the bar, restaurant, or front office
Departmental Manager: In larger hotels, restaurants, or other hospitality establishments, apprentices may move into departmental management roles. These positions involve overseeing specific departments like housekeeping, food and beverage, or events, with a focus on operations, staffing, and customer service
Specialist Roles: With further training and experience, there may be opportunities to specialise in areas such as revenue management, sales and marketing, event coordination, or hotel operations
Operations Director/General Manager: For those with strong leadership skills and significant experience, long-term career progression could lead to senior roles, such as an Operations Director or even a General Manager position, where they would oversee all aspects of the business, including strategy, financial performance, and growth
Training and Development Roles: Apprentices with a strong interest in staff development may choose to move into roles like Learning and Development Coordinator or Trainer, focusing on nurturing talent and delivering training within the organisation
Overall, the Level 3 Hospitality Supervisor Apprenticeship provides a strong foundation for further career growth in a variety of managerial and specialist positions within the hospitality sector
Employer Description:The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall.
The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting.
Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.Working Hours :We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
Are you a creative and driven marketing professional ready to take the next step in your career? Do you thrive on crafting impactful campaigns and building strong online communities? If so, we'd love to hear from you!At Abacus Lawrence Group, we're leaders in the design, supply, and installation of outdoor gyms, playground equipment, and safety surfacing across the UK. With over 17 years of industry expertise, we've delivered thousands of successful projects, partnering with schools, local authorities, and sports and leisure sectors.Please note that this role will initially be fully office-based in Dartford. A limited number of days working from home will be considered after completing probation.We're on the hunt for a Marketing and Social Media Executive to join our growing team and play a key role in enhancing our brand presence and driving engagement across multiple platforms.About the Role
As our Marketing and Social Media Executive, you'll work closely with the Group Marketing Manager to develop and execute creative marketing strategies. This is your chance to make a real impact on our brands while developing your skills in a supportive and innovative environment.Key Responsibilities:
Social Media Management: Create, implement, and manage social media strategies across platforms (Facebook, Instagram, Twitter, LinkedIn) to engage audiences and boost brand visibility.Content Creation: Develop engaging content for social media, blogs, newsletters, and marketing materials, aligning with brand objectives.Campaign Management: Plan, execute, and monitor marketing campaigns, analyzing performance metrics and adjusting strategies to ensure success.Market Research: Stay ahead of industry trends, analyze competitor activities, and identify audience preferences to shape marketing initiatives.Collaboration: Work closely with the Group Marketing Manager and Sales Director to ensure a cohesive and innovative marketing approach.Event Promotion: Support the promotion of company events, webinars, and other initiatives through targeted marketing campaigns.Brand Consistency: Maintain a consistent and professional brand voice across all communications.
What We're Looking For:
A degree in Marketing, Communications, or a related field.Proven experience in social media management and digital marketing.Strong knowledge of social media platforms, tools, and analytics.Excellent written and verbal communication skills.A creative mindset with an eye for detail and a passion for storytelling.Ability to work independently and collaboratively within a team.Familiarity with graphic design tools like Canva or Adobe Creative Suite is a plus!
Why Join Us?
Competitive Salary: Up to £30k, based on experience.Flexible Working: Enjoy the option to work from home on a limited basis after completing probation.Time to Recharge: 25 days of holiday (inclusive of Christmas closure) plus 8 UK public holidays.Professional Development: Opportunities to grow your skills and contribute to a high-performing marketing team.Collaborative Environment: Work alongside experienced professionals in a supportive and innovative team.
Ready to Join Us?If you're passionate about marketing, social media, and creating meaningful connections with audiences, we'd love to hear from you! ....Read more...
Core Responsibilities (Right Seat):
Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing and engagement objectives
Use research data to inform marketing decisions, targeting, planning, delivery
Produce relevant content, copy and press releases for social media, email, etc.
Participate in and support the planning, implementation and monitoring of marketing campaigns
Use the organisation’s customer relationship management (CRM) system to maintain accurate customer data and ensure relationships are managed in the pursuit of marketing and engagement goals
Ensure the website and social media platforms are up to date in line with business needs
Research and book relevant events for the Marketing and Engagement Team to attend to generate leads as part of targeted, market-focused campaigns
Support Marketing and engagement administration e.g creating and posting vacancies, organising events, updating CRM system, maintaining case studies for stakeholders, etc.
Attend relevant networking events to generate leads as part of targeted, market-focused campaigns
Attend other events as required, such as awards, expos and relevant careers/job fairs to generate leads
Any other duties as directed by your line manager and/or a director
Compliance with all TDM policies, procedures and legal responsibilities, including ISO9001 and Cyber Essentials
Core Values (Right Person):
Do Well by Doing Good
Gain Creativity by Being Driven
Gain Control by Being Accountable
Gain Impact by Being Productive
Gain Trust by Being Considerate
Gain Growth by Being Vulnerable
Training:Multi-Channel Marketer Level 3 Apprenticeship Standard: The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM.
This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off-the-job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of the programme will be assessed via an external assessment body.
This apprenticeship aligns with:
The Chartered Institute of Marketing (CIM) for Affiliate
The Digital Marketing Institute (DMI) for Power
The Data and Marketing Association (DMA) for Individual
Training Outcome:Opportunity to progress to Level 6 Digital Marketing Degree Apprenticeship or full-time role on completion of the apprenticeship for the right individual.Employer Description:We specialise in developing Tech and Digital careers from complete beginner to Technicians to Technologists to degree-level Digital and Technology Leaders
We send in different types of coach to deliver a tripartite Individualised Learning Plan because we are obsessed with delivering real impact for both employers and employee learners
Our Values:
Be Driven – find meaning in your work, enjoy working, bring solutions not problems, go the extra mile
Be Accountable – do as you are directed, do what is needed when it is needed most, do as you say you will
Be Productive – be efficient, be effective
Be Considerate – listen, notice, respond
Be Vulnerable – dummy up, speak up, learn from feedbackWorking Hours :Monday - Friday: 9.00am - 5.00pm (breaks to be confirmed).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative....Read more...
Under the mentorship of our Creative Director, Jamie, an industry expert well known & respected for his innovative techniques, consistently investing in his own professional development; including his work with the Fellowship for British Hairdressing, recently completing his Colour Masters with Schwarzkopf & currently his Assessors Accreditation; & his commitment to education, our Apprentice will gain hands-on experience in a fast-paced, inspiring environment, working alongside four other passionate hairdressers as well as two other hard-working Apprentices. You’ll learn the fundamentals of hair styling, cutting, colouring, amongst other aspects of the profession, & customer service, all whilst assisting stylists, maintaining salon upkeep & interacting with guests. Our Apprentice programme is thoughtfully structured to ensure you’re fully supported in developing your skills, creativity & confidence.
We’re looking for someone who is eager to learn, attentive, reliable, excited about building an excellent future for themselves & ready to bring a positive energy to our salon team! This position requires the utmost dedication & a genuine passion for the hair industry & creativity. If all of this is a true fit for you, we’d love to hear from you, duties will include;
Salon preparation & maintenance; set up stylists’ stations with required trollies, tools & products; clean stations, mirrors, styling chairs, tools & other items regularly; sweep floors, take out rubbish/recycling, keep on top of cleanliness of sunbeds & cubicles throughout the day.
Hair preparation; shampoo/condition/treat/scalp massage clients’ hair, apply/remove colours/foils under stylists’ direction; mix colour/lightener under supervision; towel dry, blow dry & prep hair as needed.
Front desk & support; greet clients, assist with check-in & help make them comfortable - hang coats & offer refreshments; handle phone calls for appointments, inquiries & follow-ups; meticulously manage client records & update appointment schedules thoroughly.
Product & retail knowledge; stock & organise hair care & colour products for in-salon use & retail; learn about products/colour benefits, ingredients & usage to enhance personal knowledge & sales skills; assist clients with product recommendations.
Training:One on one training one evening a week with senior team, quarterly in house training with Schwarzkopf, international guest artists invited into the salon for a training day once a year & external education with Schwarzkopf both online & at their training academy in Manchester.
You will also attend college each week to train with other apprentices and be visited in the workplace by a college instructor-mentor who will complete observation, professional discussions and mentor you through the apprenticeship course. Training Outcome:Progression to Level 3 including working a professional column of your own, plus the potential to work permanently as a Creative Stylist with us.Employer Description:All under one roof; Aspire Creative Hair, Beauty a Lifestyle Salon in the heart of Derbyshire, led by partners Ashley & Jamie. Working together with their team of professionals, they strive to give outstanding guest relations & a beautiful salon experience.
Creating stunning hair, bespoke colour, hair extensions, keratin complex blow dry services, non-surgical hair replacement systems & bridal hair, as well as all things beauty, aesthetics & a sunbed studio, boasting brand new & custom-made for Aspire Ceative; two Luxura Vegaz 9200 sunbeds & a Luxura V8 sunshower.
During your visit, treat yourself to a glass of bubbles or enjoy an indulgent hot drink from our barista menu (all served with oat milk).
With Ashley's customer service expertise & Jamie's seventeen-plus years in the industry, we pride ourselves on providing a luxurious experience. A vibe where our guests & expert team can enjoy all things hair, beauty & sun.Working Hours :32 hours between Tuesday - Saturday, a mix of 10am - 6pm or 12.15pm - 8.15pm, Saturdays are 9.15am - 5.15pm. Plus you will spend a minimum of 6 hours per week in college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Reliable,An interest in the industry,A desire to learn....Read more...
