Main Duties will include:
Deal with incoming calls in regard to customer queries and follow these up with other staff.
Controlling the websites stock levels to ensure accuracy.
Updating of prices across all platforms.
Using live chat with potential customers.
To input sales orders onto our Sage system.
Deal with incoming and outgoing emails.
Fill in with other office duties as and when required.
Checking orders and at what stage they are at.
Filing of sensitive documents.
Training:The training will take place in the workplace under the support and guidance of a highly skilled and qualified mentor. Hull College will also deliver on going training within the workplace.Training Outcome:On successful completion of the apprenticeship there will be a full-time position available for the right candidate to grow within the organisation.Employer Description:ND Plastics Direct Ltd started out as small as possible, basically an office and a small space for holding minimal levels of stock. The companies trading was mainly internet sales, with hardly any trade or retail sales. As time went on we decided to try and get some of the local trade, with that in mind we needed bigger premises to hold enough stock to meet the requirements of the trade. We also set up an accounts office at this point to keep a track of money and make sure everything is running smoothly with the expansion taking place. This worked very well, but we soon outgrew the warehouse, so yet again ND Plastics Direct Ltd had to move. We found a great retail premises just around the corner which is visible from the area’s large supermarket ASDA.Working Hours :Monday to Friday 9am - 4.30pmSkills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Non judgemental....Read more...
The sales coordinator's responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.
• Answering the telephone and general administration duties.• Chasing up quotes issued and discussing sales order process withcustomers.• Resolving customer issues within agreed timescales, includingproviding appropriate alternative solutions.• Pro-actively communicate with customer, Sales Office team andSales Manager about order status changes.• Actively promote all products we offer.Organising & Planning • Manage Intercompany orders and book in goods received in 3PLwarehouse.• Maintaining shipping logs (CSL’s).• Produce final shipment paperwork/documentation including finalinvoice.• Manage customer schedules and forecasts.• Run quarterly promotions.• Develop and sign-up new distributors.• Communicate with the warehouse team for carriage and shippingquotations.• Regular communication with 3PL warehouse re:status ofdeliveries/collections.• Co-ordinating with warehouse for smooth process of customerorders.• Organise outgoing shipments, including exports.• Liaise with suppliers to obtain product pricing and lead times.Attention to Detail • Produce final shipment paperwork/documentation including finalinvoice.• Issue picking paperwork to the warehouse and produce exportdocumentation as required.• Produce UK/EU and large customer shortfall reports and raisePurchase orders where required.• Invoice customers daily both UK/EU and direct orders from USAfactory/warehouse.• Creating purchase orders to cover direct orders.• Managing card payments.Teamwork • Develop and sign-up new distributors.• Work as part of a team to expand our distribution network.• Provide administrative support to whole team as requiredTraining:The apprentice will be expected to spend at least 20%/6 hours per week on 'off the job' work.
They will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, the apprentice will be required to attend an online lesson/tutorial online, once a month.Training Outcome:There is potentially a permanent position available for the right candidate, on completion of the apprenticeship.Employer Description:C R Products is an experienced drive systems specialist supplying the world’s largest OEMs and distributors with premium-quality drive belts.Working Hours :Monday to Friday, 9:00am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
General day-to-day office duties including:
Filing
Incoming call answering
Post
Direct mail & email marketing
Logistics - includes obtaining shipping quotes from a variety of shippers and couriers and arranging international & domestic shipments
Learning to use Intuit QuickBooks accountancy package in order to create sales invoices and entering supplier’s bills
Arranging and monitoring product samples to be sent to customers
Processing credit card payments
Ordering office stationery items
Acting as sales support for the sales team which includes talking to customers and taking messages for the sales team
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Business Administrator Level 3 Apprenticeship.Training Outcome:Full-time permanent role as office administrator and great opportunities to progress to other departments with a clear career path for promotion & learning. Employer Description:We are Pro Display, an award-winning British manufacturer specialising in the supply of innovative display solutions.
Established over 20 years ago, our unique range of audiovisual screens, switchable glass and interactive touch products have been specified on projects for some of the world’s leading brands both locally and internationally.Working Hours :Monday - Thursday 8.30am to 5.30pm, Friday - 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Good telephone manner....Read more...
Sales Support:
Assist the sales team with day-to-day administrative tasks
Prepare and update sales reports and customer records
Organise and maintain sales documentation and files
Answer basic inquiries and direct them to the appropriate team members
Assist with preparing sales presentations and promotional materials
Human Resources Support:
Help monitor and maintain employee records, ensuring data is up-to-date and accurate
Assist with the booking and tracking of employee holidays, ensuring proper documentation and approvals
Support HR in maintaining personnel files and other confidential documents
Assist with onboarding new employees by preparing welcome materials
Provide general administrative support to the HR team as needed
General Administrative Support:
Assist with office organisation and ensure the smooth operation of the administrative functions
Handle phone calls, emails, and other correspondence as required
Perform any other administrative duties as requested by management
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Further progression within the business
Employer Description:Advanced Packaging is an independent packaging company with a dedicated and customer focused team. The main thing that sets us apart from other packaging distributors is our ability to manufacture in-house so we can respond to urgent requirements and do not fall victim of poor service during periods of peak demand.Working Hours :Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Main duties and responsibilities
Sales calls to prospective customers
Develop and research new customer opportunities in conjunction with sales director
Account management including progressing orders and upselling
Maintaining service levels
Sales admin for priority accounts to include co-ordination of the sales order chain
Answer inbound calls to the business and direct them accordingly
Respond to sales enquiries by email and telephone
Progress sales orders with the appropriate departments and notifying customers accordingly
Respond to product information enquiries
Provide relief to customer service team
Ad hoc some general administrative tasks will be required as part of the role providing sickness and absence support to the customer service team (Process daily orders onto MieTrak (ERP system).
Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes, RMA’s and POD’s)
Maintain thorough and accurate customer sales records
General administrative tasks on an ad-hoc basis
Training:
Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.
Training Outcome:
There is potential for progression within our Apprenticeship scheme and permanent employment within the Sales department.
Employer Description:Redhill Manufacturing Limited is one of the UK’s leading manufacturers of access, storage and manual handling equipment. We offer a comprehensive range of products (approx. 3,000 product variants), built in the West Midlands, and supplied to industry, wholesalers and businesses across the UK, Europe and worldwide.Working Hours :8.00am - 5.00pm, Monday - Thursday. 8.00am - 1.00pm, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Listening Skills,Time Management,Ability to Prioritise,Forward Thinking,Honest and Trustworthy,Enthusiastic....Read more...
Researching new business prospects and identifying opportunities
Calling new prospects and arranging meetings to discuss our services
Supporting the team in maintaining strong relationships with existing clients
Assisting the Marketing Manager with campaigns and creating marketing materials
Participating in direct marketing efforts and attending networking events
Helping to arrange and attend client entertainment events
Updating and maintaining CRM systems
Completing ad-hoc tasks, such as client updates and monthly business reporting
Training:
Sales Executive Level 4 Apprenticeship Standard
Training Outcome:
As a young dynamic forward-thinking company, we offer excellent career development prospects for those eager to further their career
Employer Description:JLES Group, established in December 2004, is a nationwide group of businesses offering civil engineering & infrastructure solutions to the housebuilding industry. Our mission is to address the adoption issues faced by housebuilders across the UK, whilst creating a positive experience for all our stakeholders including employees, clients, residents, and the general society.Working Hours :Standard hours are 8.30am to 5.00pm, with an early finish at 4.30pm on Fridays.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
The customer service/data support apprentice role is a vital role within the overall support teams and wider Service Operations team, responsible for providing in-depth customer service support both to our direct customer base and our internal customers whilst ensuring all data is updated and recorded accurately. Our ideal apprentice should have great communication skills, strong attention to detail, and the ability to manage workload effectively and efficiently.
Responsibilities
Answer calls in a professional and friendly manner, addressing customer inquiries with clarity and confidence
Handle customer cases raised via email, creating, maintaining, and updating case details accurately
Ensure all account and contact details are linked to the case for thorough record-keeping
Collect and format data from daily calls to facilitate presentation for review and further advanced analysis by others, i.e. how many calls were dealt with each day and what problems did the customer have
Store, manage and share data securely in a compliant manner
Present data for review for line manager on a weekly basis
Liaising with internal stakeholders - mainly within your team but also other departments
Keep customers informed on the progress of their queries while their issues are under investigation
Promote self-serve options by guiding customers to our knowledge base for common inquiries
Collaborate with other departments to efficiently resolve customer queries and raise necessary tasks (e.g., processing credits)
Manage multiple customer queries simultaneously with high levels of organisation and accuracy
Apply effective problem-solving skills to resolve complex customer issues
Accurately resolve billing inquiries to maintain up-to-date invoicing records
Process small sales requests from customers, including hardware and Direct Dial-In (DDI) services
Training:
You will be completing your Level 3 Data Technician Apprenticeship via Remit Training
Learning will be delivered to your virtually at your workplace via our blended learning model
Training Outcome:
Possible progression opportunities as part of a fast-growing, successful company
Employer Description:Our client based in Bath, BA1 delivers cutting-edge cloud technology and is now eager for a Customer/Data Support Apprentice to join their growing team. You will be completing your L3 Data Technician Apprenticeship via Remit Training.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Producing engines/products to build standards and special instructions
Testing completed product
Manufacturing, repairing or modifying engine parts, jigs or components to drawings or instructions
Ensuring work hours for jobs are recorded accurately
Complying with all Company Health and Safety policies and procedures
Undertaking off the job and in house skills and product training
Maintaining work areas and equipment in good, clean condition
Training:Qualifications included:
Engineering Fitter Apprenticeship Standard. Company Training Plan & Assessment
Level 3 Diploma in Advanced Manufacturing Engineering - Development Knowledge (1 day per week for 2 years at college)Development Competence Qualification (workplace)
Level 2 Functional Skills - maths (If required)
Level 2 Functional Skills - English (If required)
End Point Assessment at the end of the apprenticeship
Training Outcome:Job roles this could progress into:
Workshop Mechanic, Workshop Team Leader, R&D Technician, R&D Engineer, Sales Engineer, Applications Engineer, Technical Support Engineers, Service Engineer
Employer Description:Barrus has developed partnerships with major international companies representing leading brands in the garden machinery, garden tools, marine, vehicle and industrial engine markets.
Each of these market sectors are serviced and supported by specialist teams, delivering professional sales and technical after sales back up to the Barrus network of over 3,000 authorised dealers to provide the highest quality products to the end user.
Recognised worldwide as a leading custom engine builder, our applications engineers and engine builders ensure the optimum engine specification is supplied direct to our original equipment customer's production lines.
Barrus' dedicated research and development team work as consultants to the 'Ministry of Defence' the 'Royal National Lifeboats Institution' and other 'Military and Emergency Organisations' supplying specialist engines and equipment. The demanding operating environments that these organisations encounter set the standards that we apply across all our products and services.
This is what makes Barrus 'The Power Behind the Brands'.
Barrus is committed to providing total customer satisfaction which is why it has developed highly efficient service and support systems for its dealers. Its investment in spare parts systems ensures that customers' demands for prompt delivery of replacement parts are met. Barrus' own fleet of delivery trucks ensure that products are delivered safely and on time.Working Hours :Monday - Tuesday, 07:30 - 16:30 and Friday, 07:30 - 12:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness,Flexible attitude,Mechanical hobby,Commitment....Read more...
The Receptionist Administrator will be responsible for the following duties:
Providing customer service both in person and over the phone
Efficiently handling administrative tasks, including diary management, processing incoming and scheduling appointments
Accountable and responsible for personal workload
Engaging and interacting with clients effectively
Provide information to visitors and callers regarding company services, policies, or directions
Receive, sort, and distribute mail and packages
Handle incoming phone calls, direct them appropriately, and take messages when necessary
Training:
Level 3 Business Administrator Apprenticeship Standard
You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham
You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach
Training Outcome:
There is the opportunity for a permanent full-time position within the sales team at the end of the successful completion of the apprenticeship
Employer Description:Our roots can be traced back as far as 1948, which makes us one of the longest established chartered accountancy practices in southern Hampshire. While we have a strong heritage and proudly uphold the professional standards that define the best practitioners in our field, we’re not old fashioned or stuffy, far from it. Accountancy is a significant and powerful business resource, and we combine traditional skills with contemporary thinking and practice to help our clients achieve their aims.Working Hours :Monday - Friday, 08.30 - 16.30Skills: Knowledgeable about GDPR,Adaptable and responsive,Proficient in MS Office,Work independently,Follow established guidelines....Read more...
Assist with day-to-day administrative tasks, including data entry, filing, and document preparation.
Answer direct phone calls, take messages, and respond to general inquiries.
Maintain and update client files, ensuring all information is accurate and confidential.
Support the team with scheduling appointments, meetings, and other administrative duties.
Help with the preparation of client correspondence, legal documents, and reports.
Ensure that office supplies and equipment are stocked and in working order.
Liaise with clients, suppliers, and colleagues professionally and courteously.
Work with senior staff to improve office systems and processes.
Support various departments within the firm, gaining exposure to different areas of legal practice.
Assist in managing the firm’s correspondence, filing, and archiving systems.
Opening incoming post.
Franking/ posting outgoing post
Managing the firm’s WhatsApp
Potential to assist with the firm’s social media
Training Outcome:After completing a Business Administration Apprenticeship, you’ll have a strong foundation for a variety of career paths across different industries. Your next steps will depend on your interests, skills, and experience, but here are some potential progression opportunities:
Career Progression Opportunities:Administrator / Office Manager – Take on more responsibility in business operations and office management.Executive Assistant / PA – Support senior management with administrative and strategic tasks.Business Development / Sales Executive – Move into sales or client relations, helping businesses grow.Further Education – Progress to a Level 4 Business Administration qualification or a degree in Business Management, HR, or Marketing.HR, Finance, or Marketing Assistant – Specialize in HR, finance, or marketing roles within a company.Team Leader / Supervisor – Move into a leadership role, managing a team and overseeing operations.Entrepreneurship – Use your skills to start and manage your own business!
Employer Description:Specialist Claim Solicitors
We’ve helped thousands of people just like you claim back millions of pounds in compensation since we launched in 2017.
Our clients are our business, so client care is a priority for us and an important part of what we do.Working Hours :Mon-Thurs 9am-5pm, Fridays 9am to 4pm (1 hour break each day)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Logical....Read more...
Within Less Than Zero, an apprentice can expect to engage in various practical, hands-on tasks that gradually build skills under the guidance of experienced professionals.
Assisting Experienced Workers:
You will work closely with skilled team members, aiding them with routine tasks and learning through observation and direct instruction.
Learning Industry Tools and Equipment:
You will become familiar with the tools, machinery, and software used by the company, including training on how to operate them safely and effectively
Hands-On Tasks:
Depending on the department, you may assist with tasks such as assembly, maintenance, quality checks, or other essential operational duties that support the workflow
Following Safety Protocols:
Your training will include understanding and adhering to all safety procedures, ensuring a safe work environment for yourself and others
Documentation and Basic Administration:
You might also help with recording work processes, tracking inventory, or other administrative tasks that support the team
Participation in Training Programs:
Regular training sessions or workshops are likely to be part of your role, helping you build a solid foundation in both technical and soft skills necessary for a future career in the industry
Training:Hairdressing Professional Level 2 Apprenticeship Standard:
Your employer will set out your full role and responsibilities
They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day
If successful, you will complete an Apprentice programme, delivered through the employers dedicated training provider
Training Outcome:
Level 3 Barbering
Level 3 Teaching & Assessing
Level 3 Team Leader
Level 3 TAQA
Level 3 Marketing
Level 3 Sales Management
Level 3 HR
Level 4 Sales & Marketing
Level 5 Diploma in Education and Training
Level 7 Senior Leader
Employer Description:Less Than Zero Barbers was established in 2016/17 in Chesterfield and is now a multi-award winning Barbers & Training Provider, working with our partner, Achievement Training & Skills.Working Hours :Shifts to be confirmedSkills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Creative,Initiative....Read more...
Efficient handling, and processing of customers’ orders received by telephone, email, and quote converting via the IAMs/ASMs, including overseeing the entire order process through to delivery, to ensure full customer satisfaction.
Making calls to customers to keep them informed of the anticipated delivery date/s of their order/s.
Making calls to customers and assisting them with alternative product choices when a specific item is out of stock.
Contacting customers to obtain missing information, and to answer queries.
Maintain and update sales, and customer records.
Communicate important feedback from customers to the relevant department internally.
Arranging for special items, and direct deliveries to be ordered, and codes for those items to be produced.
Assist customers with transport options, and costs, including VIP orders when required.
Supporting the appointed IAM, and ensuring all orders received are processed daily, and customers are informed by telephone/email of the delivery date of their order/s, including any other administrative tasks, if requested.
Check all open orders specific to your appointed IAM and keep them updated with delivery dates.
Check the goods in system daily to review dates for incoming products, and liaise with the operations co-ordinator on specials, works orders, and to ensure you are fully up to date on sales order delivery dates.
Support the Customer Service manager with any projects or tasks required.
Proactively assisting the IAM’s with order processing, calling customers, and following up on emails.
Get a full understanding on all other aspects of sales administration, customer services, manufacturing, including print, embroidery and signs, to enable you to fully support and advise, in any capacity, across the team.
Build solid relationships with customers, and actively promote and upsell items.
Stay up to date with new products introduced.
Attend weekly team meetings, contributing, and possibly assisting with the production of reports.
Completion of customer service queries (CMQ’s) through to effective resolution, including providing replacements due to damages, initiating credits, arranging returns, liaising with the warehouse on miss picks and the transport department on delivery errors.
Managing and setting up works orders for clothing, signs and other manufacturing items.
Scheduling the works order planner by liaising with warehouse and the wider CS team to ensure priorities are matched with resource available.
Specific vacancy requirements:
Proven experience within Sales administration, Sales support, and/or Customer Services.
Hands on experience with CRM software and MS Office (Microsoft Excel in particular)
Understanding of sales performance metrics.
Excellent organisational and multitasking skills.
A team player with high level of dedication.
Ability to work under strict deadlines in a fast-paced environment.
Exceptional interpersonal and customer service skills.
Familiarity with sales reports and sales records.
Excellent written and verbal communication skills.
Excellent organisational and time management skills.
Strong attention to detail and accuracy.
Ability to work independently and collaboratively in a team.
Ability to prioritise tasks and work under pressure.
Knowledge of Order Works would be advantageous, but not necessary, as full training will be provided.
Experience of picking orders although training will be provided.
Training:The successful candidate will obtain a Level 3 Customer Service & Sales Apprenticeship standard qualification.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship. Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 8am till 5pm with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Sales experience,Admin experience,Microsoft Skills,Reliable and Flexible....Read more...
We will give you as many opportunities as possible to learn the basics of our IT support for our clients. Typically, your daily tasks may include:
Cloud backup service. We currently back up lots of client data to the cloud and need to install/configure and monitor that process and restore as required
Cloud Windows server hosting/management. We provide first line support for clients that are using cloud hosting
Installing and supporting our market-leading proprietary EMiR software and its various extensions
Identifying company requirements and systems
Microsoft 365 configuration, installation and basic support to clients
Contributing to procedures for handling recurring support requests
Direct training will be given on all of the above so we are looking for an aptitude and willingness to learn.Training:In addition to the onsite training, you will undertake your apprenticeship studies with a specialist tutor from Estio Training. Your teaching sessions will be delivered virtually, and you will get full support to help with your studies by our team. On successful completion you will be awarded the level 3 Information Communications Technician Apprenticeship.Training Outcome:We pride ourselves on our loyal team. For the right candidate this is a genuine career opportunity. ALL of our recent apprentices have remained within the company and now have permanent roles. They're ready to support our next apprentice in their journey.Employer Description:Solutions in IT have been providing specialist software and IT solutions for the electronic and electro-mechanical repair, sales and service industry for over 20 years, since the creation of our EMiR product back in 1994.
Our EMiR software has grown to have some 2,000 users across 3 continents, during this period, from the UK, Ireland, Dubai, South Africa and Asia, and have market leading products.
We pride ourselves on providing a quality service at each stage from the order to sales through to specification, development, testing, training and implementation.
We provide telephone and email support all year round, and we are here to advise and help customers with all IT matters.
Our team are as important as our customers to us and we like to get involved in team events. This helps us maintain high morale and good team chemistry.Working Hours :9am - 5pm or 8am - 4pm Monday - Friday. 35-hours pw (an hour unpaid lunch break per day). This role can also be developed as a hybrid role (remote working and office working) after an induction has taken place and subject to individual circumstances.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience....Read more...
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.
As a Parts Advisor you will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.
A qualified apprentice will be able to:
Be a confident first and last point of contact with customers
Take customer and workshop orders
Communicate effectively with both customers and the vehicle technicians
Manage customer complaints
Offer advice and guidance for vehicle care, warranty retention and warranty claims
Sales/advice for accessories and modifications
Collate information for CSI
As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.
Once the apprenticeship is complete, they will be able to:
Take orders from customers both face-to-face and over the phone
Maintain an ordered stock room and find parts from stock
Raise invoices
Liaise with other members of staff
Training:Customer Service Practitioner level 2 (GCSE)
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Training Outcome:Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company. Employer Description:With over 30 years of accident repair experience, with sites across the UK and a commitment to delivering exceptional customer service time and time again, Steer is one of the industry's leading automotive repair groups.Working Hours :Monday - Friday: 9.00am - 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative....Read more...
The broad purpose of a machine tool application engineer is to support new & existing Mazak customers in setting up, optimisation and operation of their CNC machine tool.
Supporting customers across all manufacturing sectors including, aerospace, defence, medical, oil & gas, energy, and high performance automotive.
As part of the role, machine tool application engineers will provide technical support & expertise for all areas of the engineering and manufacturing function.
This begins with presale support involving a comprehensive analysis of machine requirements and includes process definition and development, machine selection and time estimates.
Following the sale of a machine tool, support is provided, from onsite application support through to project management of a completely bespoke machining solution (including machine tool, automation, measurement solutions, CAD/CAM and process training).
In their daily work, a machine tool application engineer will liaise with customers via email, in person and telephone to provide technical support. They will also program, set up and operate various CNC machine tools including lathe, machining centre, 5 axes multitasking and laser technology. Another aspect of the role requires the engineer to deliver Mazatrol program training to new users in the Mazak training academy. They will also interact with various stakeholders, both internal & external suppliers. As a customer facing role, the application engineer works closely with the sales team to provide technical support, machine tool demonstrations and engineering solutions to customer requirements. Typically, reporting to the applications' manager, they should be able to work with minimal supervision.
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN):
Duration is approximately 40–45 months.
Year 1 includes 29–42 weeks off-the-job training to cover practical and theory aspects.
Year 2 would include 1 day per week to complete the EAL Level 3 Diploma in Advanced Manufacturing Engineering - Development Knowledge.
Years 3&4 will be based in company developing skills in preparation for the end point assessment to gain your Machining Technician Level 3 qualification.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment.
Additional training for functional skills in English and Maths will be undertaken if needed.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on the programme.Training Outcome:
Specialisation in a core module.
HNC/Level 4 Apprenticeship recommendations are based upon college feedback and grades, general attitude, application, timekeeping, etc. Foundation Degree or Management Qualifications.
Team Leaders in Machining, SMD and Assembly.
Supervisors in Machining, SMD and Assembly.
Application Engineers.
Production Engineers.
European Engineering and Automated Solutions Engineers.
Quality Inspectors.
Service Engineers.
Employer Description:Yamazaki Mazak UK Ltd is based at the European manufacturing plant in Worcester, which also houses the European Technology Centre (ETC) and gives customers direct access to support from the UK’s largest and most expert team of engineers, with vast experience in machine tool applications for almost every industry sector.
Our European Manufacturing Plant is not just a machine tool assembly plant. We pride ourselves in managing a complete operation. We machine our castings, we make our own spindles, our own turrets, our own tool magazines and our own sheet metal covers.
We’re committed to manufacturing in Europe and have continually invested in new machinery and equipment for the factory since its opening in 1987.Working Hours :Normal working hours will be from between 08:15 to 16:30, Monday to Friday, but can be adjusted starting as early as 07:45.Skills: Communication skills,Organisation skills,Problem solving skills,Number skills,Team working,Demonstrate Practical ability,Hardworking,Self-motivated,Good time management,Work well under pressure....Read more...
To administer the HETA adult training programmes; arranging dates, venues and quotations. Taking bookings, taking payments and dealing with enquiries from training delegates, sending out training packs and joining instructions and ensuring arrangements for refreshments and any other requirements are dealt with prior, during and after the training has been delivered at all times adhering to the company quality procedures.
Effectively and efficiently answer telephone calls and direct them to their destination without delay. Dealing with visitors/learners to the centres, their queries and questions, in an efficient manner, always in a way that positively affects customers’ perception or call/visit experience of HETA.
Process inbound sales enquiries to include updating company systems, reserving places through the website, and taking payment.
Register and certificate learners attending adult upskill courses including compliance with Regulatory Awarding Organisation requirements.
Coordinate the content and distribution of HETA course certificates.
Update and distribute the upskilling course calendar and update the company website accordingly. Working with external agencies and associate trainers as requested.
Produce course material in a timely manner and to the standard required.
Coordinate external print runs of course material and ensure stock levels are maintained.
Take responsibility for HN recruitment including producing training proposals, chasing payment and providing the learner with onboarding details as appropriate.
To effectively use a variety of software programmes to produce range of documents and databases, which includes logging information on to the PICs database where required and maintaining detailed and accurate records.
Provide communication systems by identifying organisational needs, evaluating options and ensuring HETA remains visible and contactable at all times to our external clients and customers.
Complete projects by organising and coordinating information and requirements. Planning, arranging and meeting schedules and monitoring results, including course occupancy.
Establish and maintain effective working relationships with management, co-workers, learners, companies and the general public. Communicate and liaise verbally and in writing between customer/ suppliers/ visitors/ enquirers and staff, and interpret and respond clearly and effectively to spoken requests over the phone, or in person and to verbal and written instructions.
Adhere to stated policies and procedures relating to health and safety, and quality management that apply to the role. Interpret instructions and issues arising, and then implement actions, according to administrative policies and procedures, i.e. customer complaints or course enquiries.
Arrange and participate in meetings, team events, staff meetings, and open days/events. This includes the taking of minutes when requested by management.
Arrange and organise (or assist with) events to promote HETA, HETA apprentices and HETA achievements, to include effective communication with all the stakeholders of the event ensuring all the relevant information is passed on and understood.
Training:Level 3 Apprenticeship in Business Administration consisting of:
Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. Training Outcome:
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
Employer Description:Humberside Engineering Training Association HETA is a rapidly expanding Group Training Association (GTA) with training centres in Hull, Stallingborough and Scunthorpe. HETA provide training to Level 3 & 4 engineering apprentices, higher education and upskilling courses for over 300 of our client companies. HETA are proud to work with some of the biggest names in engineering and manufacturing, working together we support the growth of engineering training locally, regionally and nationally.Working Hours :Monday to Thursday, 8.00am - 4:15pm.
Friday, 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Imagine being on parade with thousands of people watching. Or riding a horse at a royal event. Join the Royal Artillery (RA) as a Ceremonial Gunner and things like this will be part of your life. In this role, you join the famous King’s Troop Royal Horse Artillery and become an expert rider. You perform on horseback and fire guns at state occasions. You can also get qualifications and skills as a carriage driver, saddler, farrier or tailor. With a great team around you plus Adventurous Training and sports, it’s an experience you’ll never forget.
The Royal Artillery is the heart of the action - everywhere across the battlefield - providing the British Army with its eyes, ears and firepower. Using high-tech surveillance devices and uncrewed aircraft, the Royal Artillery finds the enemy. We then monitor them before striking decisively. We do this by co-ordinated use of our guns, rockets and missiles, the Army’s attack helicopters and other weapons, including fast jets and even the guns of Royal Navy ships. With the chance to ride at ceremonies and get out in the field, you'll have the best of worlds.
Troopers in the Household Cavalry are trained to drive and operate armoured vehicles, gathering information about the enemy and carrying out fast attacks. They also spend time in the Household Cavalry Mounted Regiment, taking part in famous public events on horseback. It's one of the most varied and famous roles in the Army.
The Royal Armoured Corps (RAC) provides the armour capability of the British Army. It combines speed, momentum, firepower and reconnaissance capabilities with armoured fighting vehicles, such as the Challenger 2 Main Battle Tank and Jackal Fighting Vehicle. Apprentices will be entering a vocational industry, where they can expect to handle a variety of horses in different working environments. They must adhere to safe working practices, be prepared to work in all weather conditions and often in “out of hours” situations. They will be required to have dedication, commitment and the physical and mental toughness to cope with the rigours of the role. Living on site for part or all of the duration of the apprenticeship may be necessary.
The occupation requires competent individuals who are committed to the safety and welfare of the horses in their care. They will use their theoretical knowledge and understanding, practical experience and empathy to maintain the horses’ physical and psychological well-being within a safe working environment. This is a practical, “hands on” occupation where apprentices will work under supervision individually or as part of a diverse team. The Equine Groom is an integral part in the life of the horse, providing essential day-to-day care. They will be involved with feeding, grooming, cleaning equipment, handling, preparing, exercising the horses and carrying out routine yard duties.
The Equine Groom may also be required to assist with the preparation of, transport to and care for horses at competitions, the races, sales, shows and other public appearances. Dependent on which sector of the industry the Equine Groom has chosen, appropriate people skills will be essential.Training:Training for the role;Step 1 - Your initial military training teaches you how to be a soldier, covering everything from fieldcraft to how to handle a rifle. If you join as a Junior Soldier (under 17 years and 6 months), you’ll do a 40-week military training course at Harrogate. If you join as a Regular Soldier (over 17 years and 6 months), you’ll do the regular 14-week adult basic training.
Step 2 - You head to Bovington, Dorset for 20 weeks of specialist training, focusing on communications, fighting from vehicles and an introduction to the Ajax armoured fighting vehicle. You will complete your driving licence (if you don't already have it). You will then move to Windsor to begin your riding course to prepare you for all aspects of becoming a mounted ceremonial soldier on duty in London. After 18-24 months of ceremonial duty, you will be posted to the Household Cavalry Regiment, Bulford, to train on the AJAX armoured fighting vehicle and obtain your tracked vehicle licence.
Qualifications you could get after training;
Car Licence (Cat B + E).
Level 2 Intermediate Apprenticeship: Animal Care and Welfare Assistant.
HGV licence (Cat C + H) (after 18+ months).
Functional Skills Levels 1 & 2 in Maths and English.
As your career progresses you could also earn;
Level 3 Advanced Apprenticeship: Farrier
Level 3 Advanced Apprenticeship: Senior Equine Groom
Training Outcome:The apprenticeship is a gateway to a full-time career in the British Army. Promotion, along with increased salary and responsibility is dependent on successful completion of the apprenticeship and then on merit by competitive selection. As you advance through the ranks, you will have the increased opportunity to lead and direct people, managing resources and workforce within your area of work to deliver the required outputs whilst maintaining and instilling the highest values and standards expected of the British Army. You belong here.Employer Description:Protecting the nation and its dependent territories will always be the British Army's first role. Highly trained soldiers are ready to deploy anywhere at any time to meet a variety of challenges, ranging from support to the Police following a terrorist attack, to specialist capabilities such as bomb disposal and intelligence experts, 24 hours a day 365 days a year, we are always ready to serve. You belong here.Working Hours :Shift and working patterns may vary. Working locations will vary nationally depending on the apprenticeship and working requirements. Days and times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
Imagine being on parade with thousands of people watching. Or riding a horse at a royal event. Join the Royal Artillery (RA) as a Ceremonial Gunner and things like this will be part of your life. In this role, you join the famous King’s Troop Royal Horse Artillery and become an expert rider. You perform on horseback and fire guns at state occasions. You can also get qualifications and skills as a carriage driver, saddler, farrier or tailor. With a great team around you plus Adventurous Training and sports, it’s an experience you’ll never forget.
The Royal Artillery is the heart of the action - everywhere across the battlefield - providing the British Army with its eyes, ears and firepower. Using high-tech surveillance devices and uncrewed aircraft, the Royal Artillery finds the enemy. We then monitor them before striking decisively. We do this by co-ordinated use of our guns, rockets and missiles, the Army’s attack helicopters and other weapons, including fast jets and even the guns of Royal Navy ships. With the chance to ride at ceremonies and get out in the field, you'll have the best of worlds.
Troopers in the Household Cavalry are trained to drive and operate armoured vehicles, gathering information about the enemy and carrying out fast attacks. They also spend time in the Household Cavalry Mounted Regiment, taking part in famous public events on horseback. It's one of the most varied and famous roles in the Army.
The Royal Armoured Corps (RAC) provides the armour capability of the British Army. It combines speed, momentum, firepower and reconnaissance capabilities with armoured fighting vehicles, such as the Challenger 2 Main Battle Tank and Jackal Fighting Vehicle. Apprentices will be entering a vocational industry, where they can expect to handle a variety of horses in different working environments. They must adhere to safe working practices, be prepared to work in all weather conditions and often in “out of hours” situations. They will be required to have dedication, commitment and the physical and mental toughness to cope with the rigours of the role. Living on site for part or all of the duration of the apprenticeship may be necessary.
The occupation requires competent individuals who are committed to the safety and welfare of the horses in their care. They will use their theoretical knowledge and understanding, practical experience and empathy to maintain the horses’ physical and psychological well-being within a safe working environment. This is a practical, “hands on” occupation where apprentices will work under supervision individually or as part of a diverse team. The Equine Groom is an integral part in the life of the horse, providing essential day-to-day care. They will be involved with feeding, grooming, cleaning equipment, handling, preparing, exercising the horses and carrying out routine yard duties.
The Equine Groom may also be required to assist with the preparation of, transport to and care for horses at competitions, the races, sales, shows and other public appearances. Dependent on which sector of the industry the Equine Groom has chosen, appropriate people skills will be essential.Training:Training for the role:
Step 1 - Your initial military training teaches you how to be a soldier, covering everything from fieldcraft to how to handle a rifle. If you join as a Junior Soldier (under 17 years and 6 months), you’ll do a 40-week military training course at Harrogate. If you join as a Regular Soldier (over 17 years and 6 months), you’ll do the regular 14-week adult basic training.
Step 2 - You head to Bovington, Dorset for 20 weeks of specialist training, focusing on communications, fighting from vehicles and an introduction to the Ajax armoured fighting vehicle. You will complete your driving licence (if you don't already have it). You will then move to Windsor to begin your riding course to prepare you for all aspects of becoming a mounted ceremonial soldier on duty in London. After 18-24 months of ceremonial duty, you will be posted to the Household Cavalry Regiment, Bulford, to train on the AJAX armoured fighting vehicle and obtain your tracked vehicle licence.
Qualifications you could get after training:
Car Licence (Cat B + E)
Level 2 Intermediate Apprenticeship: Animal Care and Welfare Assistant
HGV licence (Cat C + H) (after 18+ months)
Functional Skills Levels 1 & 2 in Maths and English
As your career progresses you could also earn:
Level 3 Advanced Apprenticeship: Farrier
Level 3 Advanced Apprenticeship: Senior Equine Groom
Training Outcome:The apprenticeship is a gateway to a full-time career in the British Army. Promotion, along with increased salary and responsibility is dependent on successful completion of the apprenticeship and then on merit by competitive selection. As you advance through the ranks, you will have the increased opportunity to lead and direct people, managing resources and workforce within your area of work to deliver the required outputs whilst maintaining and instilling the highest values and standards expected of the British Army. You belong here.Employer Description:Protecting the nation and its dependent territories will always be the British Army's first role. Highly trained soldiers are ready to deploy anywhere at any time to meet a variety of challenges, ranging from support to the Police following a terrorist attack, to specialist capabilities such as bomb disposal and intelligence experts, 24 hours a day 365 days a year, we are always ready to serve. You belong here.Working Hours :Shift and working patterns may vary. Working locations will vary nationally depending on the apprenticeship and working requirements. Days and times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
