Join Our Mission to Transform Healthcare with Innovative Solutions!Do you have a passion for healthcare and a knack for delivering exceptional customer support? We are seeking a dedicated Customer Support Officer to join our team and help healthcare providers improve efficiency, accuracy, and patient outcomes through cutting-edge point-of-care systems and software solutions.About UsWe are a trusted provider of mobile point-of-care systems and software solutions tailored for critical care environments, including operating theatres, cardiac catheterization labs, day surgery, endoscopy, and interventional radiology. Our flagship product, h-trak, bridges the gap between clinical care and hospital administration, supporting inventory management, purchasing, billing, and reporting functions.The RoleAs a Customer Support Officer, you'll play a pivotal role in ensuring seamless implementation and ongoing support of our h-trak system for healthcare clients. You'll collaborate with suppliers, project managers, and hospital staff to build and maintain data, resolve issues, and deliver top-notch customer service.Key ResponsibilitiesCustomer Support
Act as the first point of contact for all customer requestsManage customer support software (Freshdesk) to handle tickets efficiently and within agreed timeframesProvide onsite customer support, including refresher training, guidance, and adviceCollaborate with suppliers to obtain accurate product information for clientsLoad, validate, and maintain product data in the h-trak systemMonitor customer usage of h-trak, providing insights and flagging areas for improvementSet up customer login accounts and deliver weekly/monthly reports
Project Support
Assist project managers with onsite support during implementations, including data setup, training, acceptance testing, and go-live activitiesUpload and maintain customer-specific profiles, including product, procedure, and staff dataSupport data profiling tasks associated with implementations and ongoing client needs
Additional Responsibilities
Provide cover for colleagues during leaveAssist other Customer Support Officers as neededHandle ad-hoc tasks to support the team and enhance customer satisfaction
What We're Looking For
Experience: Previous experience in an IT service environment is essentialSkills: Proficiency in Microsoft Excel (intermediate level preferred), exceptional verbal and written communication skills, and the ability to analyze and resolve data issues effectivelyAttributes: A team player with strong initiative, excellent customer service skills, and a solution-focused mindset
What We Offer
A competitive salary based on experience (£27,500-£30,000)A collaborative and supportive work environmentThe opportunity to make a meaningful impact on the healthcare industry
Important InformationPlease note that we are not able to sponsor work visas. Applicants must have the right to work in the UK at the time of application.Ready to Join Us?If you're ready to take on this exciting role and help revolutionize healthcare delivery, apply today! Submit your CV and a cover letter outlining your experience and suitability for the role.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Role Purpose
Working in a team and responsible for providing excellent customer service and timely resolution to customer call incidents on a wide range of bespoke software packages.
Manage software and hardware incidents through evaluation, investigation and resolution management to ensure quality of service is provided by the business at all times.
To be customer focused with a friendly, personality and the confidence to deal with customers and colleagues over the telephone answering 1st line support calls. To support strong team ethic’s and help maintain a ‘Can Do’ attitude. To ensure incidents or problems are escalated to the correct levels.
Key Responsibilities
Answering the phone to customer base
Logging up call incidents and providing support to achieve Incident and Problem resolution or escalation
Ensure customer issues are addressed promptly and within internal SLA’s
Help support a wide range of bespoke software packages, as well as various operating systems and networks
Provide excellent customer service with a proactive approach.
Ensure customer service delivered is timely and accurate on a daily basis
Deliver customer satisfaction through account management
Training:
You will be completing your L3 IT Support Apprenticeship via Remit Training
Learning will be delivered to you virtually via our blended learning model
Training Outcome:
Full-time opportunity may be available upon completion of your apprenticeship
Our clients are well known for taking on apprentices and offering fantastic career progression routes
Employer Description:Remit Training is an Ofsted Grade 1 provider, and recognised for its outstanding leadership and management.
We specialise in supporting employers with managing both the apprenticeship levy and Government funded support in automotive, IT, business, retail, food manufacturing, hospitality and management.
We are focused on the experience of our learners and providing real career opportunities for young people and adults.
Our team is passionate about developing employer partnerships using apprenticeship training and we work closely with a number of employers, schools and colleges to deliver effective and innovative apprenticeship programmes and commercial courses.
We have a long track record of working closely with industry bodies and employers to ensure training is relevant, effective and provides a high return on investment.
Training delivery is tailored to suit the needs of every learner and the employer and excellent support is provided for remote learning.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Holt Executive are delighted to be partnered with a globally recognised communication and technology leader to support a critical Materials Inventory Controller - Aviation FTC hire within their Aviation Customer Support team.
Our partner provides unrivalled connectivity solutions across critical sectors. This role will specifically support our partners Commercial Aviation customers to ensure seamless material management and product support for their in-flight connectivity solutions.
Key Responsibilities Materials Inventory Controller - Aviation FTC
- Set up and manage new spare support contracts (ISS/Warranty Repair) throughout program lifecycles, including operational and financial forecasting.
- Act as a primary product support contact for airline customers and suppliers.
- Drive vendor performance SLAs, including finished goods, RMAs, and reliability.
- Oversee failure analysis and repair shop finding reports, including customer reporting.
- Manage supplier KPI reporting and hardware support, both internally and for customers.
- Coordinate fleet-wide hardware modifications for airline customers.
- Own and manage spares support reporting for key stakeholders.
- Participate in internal and external meetings, including In-Service meetings, program 360 reviews, and customer business reviews.
- Handle Out of Warranty financial reporting and charge management.
- Support transactions, including RMA creation, shipping coordination, repair/exchange fulfillment, and spares availability management.
Key Experience required Materials Inventory Controller - Aviation FTC
- 5+ years of experience, ideally in the aviation .
- Practical experience with SAP, ServiceNow, JIRA, Confluence, and AMOS.
- Experience processing high-value, complex aviation orders involving multiple part numbers, configurations, suppliers, and delivery cycles.
- Proven ability to manage the supply chain for large-scale airline fleet programs, ensuring efficient and cost-effective logistics and customer service.
- Adaptability and resilience in a dynamic work environment.
If your skills and experience match this Materials Inventory Controller - Aviation FTC opportunity, we encourage you to apply by sending your resume to info@holtexecutive.com....Read more...
Holt Executive are delighted to be partnered with a globally recognised communication and technology leader to support a critical hire within their Aviation Customer Support team.
Our partner provides unrivalled connectivity solutions across critical sectors. This role will specifically support our partners Commercial Aviation customers to ensure seamless material management and product support for their in-flight connectivity solutions.
Key Responsibilities Materials / Inventory Controller Aviation /Aerospace:
- Set up and manage new spare support contracts (ISS/Warranty Repair) throughout program lifecycles, including operational and financial forecasting.
- Act as a primary product support contact for airline customers and suppliers.
- Drive vendor performance SLAs, including finished goods, RMAs, and reliability.
- Oversee failure analysis and repair shop finding reports, including customer reporting.
- Manage supplier KPI reporting and hardware support, both internally and for customers.
- Coordinate fleet-wide hardware modifications for airline customers.
- Own and manage spares support reporting for key stakeholders.
- Participate in internal and external meetings, including In-Service meetings, program 360 reviews, and customer business reviews.
- Handle Out of Warranty financial reporting and charge management.
- Support transactions, including RMA creation, shipping coordination, repair/exchange fulfilment, and spares availability management.
Key Experience required - Materials / Inventory Controller Aviation /Aerospace:
- 5+ years of experience, ideally in the aviation .
- Practical experience with SAP, ServiceNow, JIRA, Confluence, and AMOS.
- Experience processing high-value, complex aviation orders involving multiple part numbers, configurations, suppliers, and delivery cycles.
- Proven ability to manage the supply chain for large-scale airline fleet programs, ensuring efficient and cost-effective logistics and customer service.
- Adaptability and resilience in a dynamic work environment.
If your skills and experience match this Materials / Inventory Controller Aviation /Aerospace opportunity, we encourage you to apply by sending your resume to info@holtexecutive.com
....Read more...
Role Profile:
Administrative Support
· Perform general administrative tasks to support the Customer Liaison team and senior management.
· Maintain and update spreadsheets, ensuring data accuracy and integrity.
· Assist with data gathering, reporting, and documentation.
· Ensure the customer support mailbox is monitored daily, responding to queries promptly and professionally.
Customer Liaison & Complaint Handling
· Be the first point of contact for new complaints, ensuring all details are accurately recorded in our complaint management system to maintain a comprehensive audit trail.
· Handle incoming calls and emails professionally, responding to customer enquiries efficiently.
· Assist in managing complaints within company systems, ensuring timely progression in line with internal Service Level Agreements (SLAs).
· Demonstrate a commitment to delivering a first-class service to customers, clients, and repairers.Training:This apprenticeship offers hands-on experience, training, and development opportunities, helping you build a strong foundation for a career in customer service, administration, and business support.Training Outcome:
To stay on with the company.
Employer Description:Vizion delivers positive change to benefit all parties in the claims sequence. Reinstating value to all through expert delivery, trust and transparency.Working Hours :To be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
Support Technician required to join a GIS intelligence Customer Success team. As the first point of contact for clients, you will help them navigate our products, provide technical support, and ensure they get the most out of our data. You???ll work with the team to generate bespoke data and assist with troubleshooting any technical inquiries.
Skills
Degree in GIS, Geography, or a related.
Python.
GIS technologies ideally QGIS.
Role
Address customer inquiries and provide timely solutions.
Generate bespoke data and maps for clients.
Update CRM system.
Gather customer feedback to improve services.....Read more...
Support Technician required to join a GIS intelligence Customer Success team. As the first point of contact for clients, you will help them navigate our products, provide technical support, and ensure they get the most out of our data. You???ll work with the team to generate bespoke data and assist with troubleshooting any technical inquiries.
Skills
Degree in GIS, Geography, or a related.
Python.
GIS technologies ideally QGIS.
Role
Address customer inquiries and provide timely solutions.
Generate bespoke data and maps for clients.
Update CRM system.
Gather customer feedback to improve services.....Read more...
The Support Analyst is a key position. You will be the public face of our support department providing our customers with a 1st class service. You will be organising and prioritising IT issues, diagnosing and solving technical issues. Maintaining IT equipment and processes.
Your duties and responsibilities in this role will consist of:
1st point of call for all Support related issues
Responding to support calls within strict SLAs and ensuring customer satisfaction
Handling support calls and escalations from end users
Building/repairing workstations
Carrying out any initial troubleshooting
Escalating tickets to 2nd and 3rd line support where necessary
Attending customer sites to resolve issues which cannot be handled remotely
Preparing and configuring customer equipment as required
Ensuring the smooth day-to-day running of IT Support
Maintenance and administration of Windows Desktop environment, including all features such as:
Troubleshooting desktop issues
Networking connectivity
Installing and managing software
Basic software and hardware trouble shooting
Lead project teams to help deliver and support IT changes where needed
Following reasonable requests from your Line Manager
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:
Install and configure relevant software and hardware as appropriate, for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the rollout of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:To be part of a growing business which offers long term security, the opportunity to progress into a permanent position whilst learning about all areas of the business and how we support each other.Employer Description:ZiAAS is a trusted IT Managed Service Provider (MSP), offering a wide range of solutions to help organizations excel in the digital age. With expertise in IT support, Platform and Application management, Cyber Security, Life Cycle Asset management, Cloud Services, and more, we can help customers navigate the complex landscape of technology and drive their business forward.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Serve as the first point of contact for customers seeking technical assistance.
Perform troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Follow company procedures and continue to develop and improve these.
Record events and problems and their resolution, follow-up and update customer status and information.
Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing.
Produce the invoice and charge the customer for the services and products they have received.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:• Learn on-premise and cloud-enabled technologies and services• Learn technical content that aligns to and is relevant to employers and the market• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification• Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShellTraining Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Employer Description:Are you looking to launch your career in IT? Are you looking to develop with a forward-thinking business? We are seeking a customer-orientated IT Apprentice who loves problem-solving to join our team. You will provide customers with technical support and troubleshooting.
We are a customer-focused IT support company that helps small businesses and end users get the most from their technology. We aim to provide help and support so they can complete the task in front of them painlessly and in the most efficient way possible.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
A leading provider of industrial equipment is looking for a Customer Support and Aftersales Specialist to enhance client experience and drive business growth.
Key Responsibilities:
Win back lost business, convert competitor accounts, and promote service contracts.
Build trust with clients, understand their needs, and recommend tailored solutions.
Manage renewals, process inquiries, and support field service operations.
Handle quotes, maintain service records, and ensure smooth contract renewals.
Lead projects, mentor junior staff, and contribute to team initiatives.
Requirements:
Office-based qualification or apprenticeship (business training preferred).
Four years of aftersales or customer support experience.
Strong communication, organisation, and problem-solving skills.....Read more...
A leading provider of industrial equipment is looking for a Customer Support and Aftersales Specialist to enhance client experience and drive business growth.
Key Responsibilities:
Win back lost business, convert competitor accounts, and promote service contracts.
Build trust with clients, understand their needs, and recommend tailored solutions.
Manage renewals, process inquiries, and support field service operations.
Handle quotes, maintain service records, and ensure smooth contract renewals.
Lead projects, mentor junior staff, and contribute to team initiatives.
Requirements:
Office-based qualification or apprenticeship (business training preferred).
Four years of aftersales or customer support experience.
Strong communication, organisation, and problem-solving skills.....Read more...
Job Title: Customer Assistant (Admin and Clerical) Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Cheshire, CH65 (Ellesmere Port) | Hybrid Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pm | Tuesdays in OfficeOur client is seeking a Customer Assistant to provide high-quality administrative support within the Compliance and Assurance service. This role is critical in ensuring the smooth operation of the Customer Team, contributing to excellent service delivery and customer care. Key Duties and Responsibilities:
Triage incoming Council contacts, ensuring enquiries are routed to the correct channels and preparing standard responses where appropriate.
Coordinate, log, acknowledge, and respond to customer casework from residents, MPs, members, and stakeholders, ensuring high-quality public engagement.
Manage customer systems to enable efficient monitoring and evaluation, facilitating statistical performance measurement.
Provide administrative support to senior managers handling escalated casework.
Respond to and manage queries from services and Councillors.
Manage multiple mailboxes in Outlook efficiently.
Assist in maintaining compliance with customer deadlines, identifying trends in casework received.
Undertake project work related to customer duties as directed by senior officers.
Qualifications and Experience:
Essential:
BTEC National in Administration or equivalent.
ECDL or equivalent qualification.
Minimum 1 year of experience in business support activities.
Strong working knowledge of local government policies and complaint systems.
Desirable:
Experience in information compliance and request handling.
Familiarity with policies and procedures such as codes of conduct and internal procedure rules.
Front-line service experience. If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
....Read more...
Assist clients with platform-related issues, including campaign setup, automation, and integrations.
Troubleshoot user-reported bugs, escalating complex issues to senior support or development teams.
Provide first-line support via email, chat, or ticketing systems.
Log, track, and prioritise technical issues using an internal ticketing system.
Collaborate with product and engineering teams to ensure timely resolution of bugs and outages.
Create and update knowledge base articles, FAQs, and troubleshooting guides for clients.
Assist in onboarding new customers by guiding them through platform features and best practices.
Support data integrity efforts by helping customers with reporting, analytics, and GDPR compliance.
Ensure proper handling of API integrations and third-party software connections.
Work closely with marketing, product, and sales teams to ensure a seamless customer experience.
Provide insights from support interactions to improve product development and customer engagement.
Stay updated on SaaS trends, marketing automation, and customer engagement strategies.
Suggest process improvements to enhance efficiency and customer satisfaction.
Training Outcome:
This apprenticeship is ideal for those looking to start a career in application support, with opportunities for progression into roles such as Application Support Analyst or Customer Success Executive.
Employer Description:Forfront, an innovative software house established in 1998 and based in Epsom, Surrey, specialises in delivering complex solutions to both public and private sector organisations. With decades of experience, we have built a reputation for excellence.
Our flagship product, e-shot™, is a powerful communication and engagement platform trusted by
Communication and engagement officers to effectively communicate important information, updates, and public services to citizens, stakeholders, and employees. It is used to increase public engagement, promote government initiatives, share policy changes, and provide essential services such as health, education, and local government updates, all in a timely and accessible manner. E-shot™ also helps foster transparency, trust, and community involvement.
As a mature and stable product, e-shot™ serves thousands of users and continues to grow through constant innovation. With this growth comes a heightened need for a secure, reliable environment.
We are seeking an experienced and skilled individual who is passionate about technology and eager to learn and innovate.
Forfront is a proud member of the G-Cloud and DOS (Digital Outcomes and Specialists) frameworks, playing a key role in the UK government's digital transformation program.Working Hours :You will usually work 9.00am to 6.00pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Vehicle testing Applications Engineer required to join a motorsport, Autonomous Vehicle, EV, ADAS and road car testing services team who also design and manufacture GNSS based positioning and data logging sensors and instrumentation.
You will provide cutting edge innovative solutions to test full vehicles or automotive systems such as ADAS for external car and motorsports clients.
Applications Engineers are involved in the complete process from conception, specification, user acceptance testing, pre and post sales support. Strong engineering fundamentals, project management and automotive testing experience are required.
Skills
Experience in the Automotive sector, preferably within Vehicle testing.
GNSS and INS technologies knowledge.
Exposure to Sales and customer management.
Reading and understanding technical documentation such as Regulations, specifications and product data sheets and manuals.
Understand and solve sometimes complex engineering problems
A full, clean Driver???s licence
Responsibilities
Support new and existing clients in vehicle testing.
Create product specifications and briefs based on customer needs.
Develop new ADAS test solutions exploiting driving robot solutions.
Research current and future customer applications, design and development of new hardware, Firmware and Software solutions.
Conduct technical product training,
Negotiate and agree multiple, concurrent engineering projects.
Complete user acceptance testing feeding back to development teams.
Provide expert help and guidance to the first line customer support team.
Assist marketing team with Expos, content creation, application notes, magazine articles etc
Motorsports, Automobile, Racing, Automotive Engineering, GNSS, Testing, Chassis, Vehicles, Vehicle Dynamics, Data Acquisition, ADAS, Vehicle Testing, GPS, Driving Robots, Steering Robots....Read more...
Vehicle testing Applications Engineer required to join a motorsport, Autonomous Vehicle, EV, ADAS and road car testing services team who also design and manufacture GNSS based positioning and data logging sensors and instrumentation.
You will provide cutting edge innovative solutions to test full vehicles or automotive systems such as ADAS for external car and motorsports clients.
Applications Engineers are involved in the complete process from conception, specification, user acceptance testing, pre and post sales support. Strong engineering fundamentals, project management and automotive testing experience are required.
Skills
Experience in the Automotive sector, preferably within Vehicle testing.
GNSS and INS technologies knowledge.
Exposure to Sales and customer management.
Reading and understanding technical documentation such as Regulations, specifications and product data sheets and manuals.
Understand and solve sometimes complex engineering problems
A full, clean Driver???s licence
Responsibilities
Support new and existing clients in vehicle testing.
Create product specifications and briefs based on customer needs.
Develop new ADAS test solutions exploiting driving robot solutions.
Research current and future customer applications, design and development of new hardware, Firmware and Software solutions.
Conduct technical product training,
Negotiate and agree multiple, concurrent engineering projects.
Complete user acceptance testing feeding back to development teams.
Provide expert help and guidance to the first line customer support team.
Assist marketing team with Expos, content creation, application notes, magazine articles etc
Motorsports, Automobile, Racing, Automotive Engineering, GNSS, Testing, Chassis, Vehicles, Vehicle Dynamics, Data Acquisition, ADAS, Vehicle Testing, GPS, Driving Robots, Steering Robots....Read more...
To deal with customer requests promptly and politely
Listen to customer comments and deal with them as appropriate or pass on to a more senior member of staff to ensure prompt follow-up action is taken
Motivate and deliver exceptional customer service in a premium environment as a role model to the wider team
Have knowledge of suites products and be able to advise the customer in a professional and helpful manner
Share best practice across units and strive in the achievement of total customer satisfaction
Support supervisors
Training:
Level 2 Hospitality Team Member
Sandown Park Racecourse, Portsmouth Road, Esher, KT10 9AJ
40 Hours per week 5 out of 7 days a week
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:On completion of the Hospitality Team Member Level 2 apprenticeship the apprentice will have the opportunity to embark onto a Level 3 apprenticeship to further their skills development through internal training programmes.Employer Description:We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.Working Hours :5 out of 7 days a week. Days and shifts TBC.Skills: Communication skills,Attention to detail,Logical,Team working,Friendly,Flexible....Read more...
Internal Sales Account Manager - Key Account Support
Strengthening our UK sales team:
Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are hunting for x 2 Internal Account Managers / Tele-Sales Account Manager’s to support the UK sales team and enable a seamless sales and account management support across UK business functions.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley - Tamworth
Good Salary Neg ££ (Circa £30k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia: Our ideal candidate will have worked within Customer Service or Internal Account Management, in a large Motor Factor, Industrial / Engineering Supplies / Distributor or Trade Commodities in Building Supplies. Electrical Wholesale, Plumbers Merchants or similar environments. We seek excellent sales and business support skills. Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric to this role, with a possible long term ambition to move into a field based sales role over time.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSB....Read more...
Internal Sales Account Manager - Key Account Support
Strengthening our UK sales team:
Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are hunting for x 2 Internal Account Managers / Tele-Sales Account Manager’s to support the UK sales team and enable a seamless sales and account management support across UK business functions.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley - Tamworth
Good Salary Neg ££ (Circa £30k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia: Our ideal candidate will have worked within Customer Service or Internal Account Management, in a large Motor Factor, Industrial / Engineering Supplies / Distributor or Trade Commodities in Building Supplies. Electrical Wholesale, Plumbers Merchants or similar environments. We seek excellent sales and business support skills. Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric to this role, with a possible long term ambition to move into a field based sales role over time.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSB....Read more...
Internal Sales Account Manager - Key Account Support
Strengthening our UK sales team:
Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are hunting for x 2 Internal Account Managers / Tele-Sales Account Manager’s to support the UK sales team and enable a seamless sales and account management support across UK business functions.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley - Tamworth
Good Salary Neg ££ (Circa £30k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia: Our ideal candidate will have worked within Customer Service or Internal Account Management, in a large Motor Factor, Industrial / Engineering Supplies / Distributor or Trade Commodities in Building Supplies. Electrical Wholesale, Plumbers Merchants or similar environments. We seek excellent sales and business support skills. Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric to this role, with a possible long term ambition to move into a field based sales role over time.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSB....Read more...
As a Marketing Apprentice, you will work closely with our marketing team to support and assist in a variety of marketing activities. You will be learning on the job and gaining practical skills in digital marketing, content creation, social media management, and more. The ideal candidate will be creative, eager to learn, and have a passion for marketing.
Key Responsibilities:
Assist with Marketing Campaigns: Support in the planning, creation, and execution of marketing campaigns across multiple channels (email, social media, print, etc.).
Social Media Management: Assist in managing our social media platforms, creating engaging content, scheduling posts, and monitoring performance.
Content Creation: Contribute to writing blogs, articles, social media posts, and other marketing materials.
Market Research: Conduct research to help identify market trends, competitor analysis, and customer insights to inform marketing strategies.
Data Analysis: Track and analyse the effectiveness of marketing campaigns using analytics tools, helping the team adjust strategies accordingly.
SEO & SEM: Support in optimising the company website and content for search engines, and assist with paid search campaigns.
Customer Engagement: Respond to customer inquiries or comments on social media and other platforms, maintaining a positive brand image.
Administrative Support: Provide general administrative support to the marketing team, including organising marketing materials and managing schedules.
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 8.30am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Logical,Team working,Creative,Initiative....Read more...
As a Customer Service Apprentice, you will:
Support our team by handling customer queries via phone, email, and chat
Process orders, update records, and assist with issue resolution
Participate in training sessions and learn our systems, gaining hands-on experience in a dynamic environment
Every day offers a chance to develop key skills in communication, problem-solving, and organisation.Training:The apprentice will work towards a Business Administration (Level 3) qualification with BPIF as the training provider.
Training will be delivered through onsite and online learning and release sessions. The apprenticeship covers a broad range of administrative functions, each requiring different techniques to operate successfully.
Upon completion, the apprentice will gain a recognised industry qualification, providing essential skills for a career in business administration.Training Outcome:Upon completing the apprenticeship, there are opportunities to progress into skilled customer service roles, with potential to specialise in areas such as account management, complaint resolution, or technical support. With experience, career paths could lead to supervisory or management positions within customer service. This apprenticeship provides a strong foundation for a long-term career in customer service, with ongoing development and training opportunities.Employer Description:Harlow Printing, operating as Harlow Solutions and One to 90, is a UK-based provider established in 1947. We deliver innovative print and digital solutions, documentation, software, and fulfilment services to sectors including healthcare, pharmaceuticals, and public support. For decades, we have supplied the NHS’s Personal Child Health Record. One to 90 is one of the UK’s leading paper bingo suppliers, with a legacy of over 150 years, committed to innovation and exceptional customer service.
Recognised with the Step Award for Environmental achievements and powered by accredited green energy, we are committed to sustainability and operate as a carbon-balanced company.Working Hours :The standard working week is 35 hours, Monday to Friday, from 8:30am to 4:30pm. Flexibility may be required for during busy periods. Exact hours will be confirmed based on business needs and apprenticeship requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive Attitude,Eagerness to learn,Motivated....Read more...
This is an exciting opportunity where you’ll be learning something new each day and developing key skills and understanding of what it means to be a member of the YH Place Team. You’ll make sure our customers’ enquiries gets to the right person or resolved at first point of contact. Your aim will be to deliver exceptional levels of service to a diverse customer base. Quite frankly it’s about being Customer Obsessed!
Here’s what you’ll be getting up to:
Providing an excellent customer obsessed experience & focussing on first time resolution, ensuring our customers feel listened to and keeping them informed along the way
Working closely with internal and external stakeholders to ensure a quality and seamless customer journey
Speaking with customers about their issues and signposting them to the best service, you’ll be exposed to the full range of our customer journey and will have exposure to how we sign up new customers, support existing ones and wave goodbye to those leaving us
Learning and supporting with de-escalating low-level complaints
Providing administrative support to the place team such as taking meeting minutes, reference requests for outgoing customers and arranging parking permits and replacement fobs for customers
You’ll be getting out and about across Yorkshire as you travel shadowing the team, learning about frontline housing services
Training:Housing and Property Management Level 3 Apprenticeship Standard:
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door
As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Apprentice Housing Assistant, you’ll play a key role in making this happen
Training Outcome:
At the end of your apprenticeship we’ll strive to work together to support you into a progression role
Employer Description:At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.
As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Apprentice Housing Assistant, you’ll play a key role in making this happen.Working Hours :Monday- Friday - 7 hours per day start and finish times to be confirmedSkills: IT skills,Attention to detail,Work experience similar role,Driven and self-motivated,Can manage own workload,Methodical approach to work,A passion to learn and apply,Strong communication skills,Excellent teamwork skills....Read more...
