An exciting new opportunity for a Customer Support Engineer has arisen with our client in Cambridgeshire.
As the Customer Support Engineer in Cambridgeshire, you will support the company's products in the field and to commission systems worldwide. This role will require someone with strong technical ability, comfortable with customer facing and who can gain a detailed technical understanding of the company's products.
Requirements for the Customer Support Engineer in Cambridgeshire
HNC or above in Electrical/Electronic or Mechanical Engineering
Previous experience in international servicing & commissioning activities
A willingness to travel internationally is essential
Proven ability to remotely troubleshoot customer issues
Ability to deliver operation & maintenance training on company products
Carry out logical fault diagnosis of electro-mechanical systems
This is a great opportunity to join one of the world's leading developer & manufacturers of thermal imaging systems.
APPLY NOW! For the role of Customer Support Engineer, Cambridgeshire by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
We are seeking a highly skilled and motivated Technical Support Specialist to join dynamic team. As a Technical Support Specialist, you will be responsible for providing excellent technical assistance and troubleshooting to our customers. Your expertise and problem-solving abilities will play a critical role in ensuring customer satisfaction and maintaining our reputation for exceptional support.
Key Responsibilities:
Provide exceptional technical support to customers via various channels such as phone, email, chat, and remote assistance tools.
Effectively communicate technical solutions in a clear and concise manner, ensuring customers understand and can implement the recommendations.
Provide feedback and suggestions to improve product usability, features, and overall customer experience.
Continuously strive to meet or exceed individual and team performance metrics related to response time, resolution time, customer satisfaction, and other key performance indicators.
Key skills and requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support role, preferably in a software or technology-focused company.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Knowledge of scripting languages (Python, PowerShell, etc.) and SQL databases is a plus.
Basic electronics knowledge.
Strong customer service orientation, patience, and empathy to effectively handle customer inquiries and concerns.
Full clean UK driving licence.....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Customer Logistics Support (CLS) Sales Manager.
The Customer Logistics Support (CLS) Sales Manager will work closely with the wider Sales team to identify and develop strategic opportunities, leveraging your expertise to secure new partnerships.
Key Responsibilities for the Customer Logistics Support (CLS) Sales Manager:
- Achieve assigned sales targets for the CLS sector, aligning with the overall company budget.
- Identify new CLS opportunities from existing and new customers, ensuring they align with company strategy, capabilities, and win probability.
- Lead the creation of compelling CLS value propositions alongside ILS and CLS colleagues.
- Manage and contribute to a healthy pipeline of potential CLS clients and projects.
- Take ownership of specific CLS proposals, ensuring the "customer voice" is heard.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and investment plans for the CLS sector.
- Play a role in developing a wider company strategy for aftermarket services.
- Provide input for CLS sector contributions to company sales forecasts and budgets.
- Present summaries of new CLS opportunities to senior leadership for approval.
- Capture and share relevant best practices in CLS within the defence industry.
- Lead or participate in non-CLS campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Customer Logistics Support (CLS) Sales Manager:
Essential
- Experience in a UK MoD role or in the UK defence industry.
- Interest and aptitude for solving customer support and maintenance challenges.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognizes business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Customer Logistics Support (CLS) Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
CUSTOMER SERVICE ADMINISTRATORMUST BE IMMEDIATELY AVAILABLE
GILLINGHAM
UP TO £28,500 + EXCELLENT BENEFITS + PROGRESSION
THE COMPANY: We’re exclusively working with a highly successful business in the Gillingham area that work with new and existing brands to support them in their business growth. Due to continued success, they are looking for an experienced Customer Service Administrator to join the team in a fast-paced, client-facing role working with leading international brands and businesses. This is a fantastic opportunity to work for an industry-leading business in an exciting industry and support some well-known brands. If you are a Customer Service Administrator / Customer Service Assistant / Sales Support / Sales Administrator or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!
THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
Ensuring customer enquiries are answered promptly
Handling emails and calls from customers
Supporting the sales and marketing team with administrative tasks
Helping to prepare reports for sales teams
Chasing up product deliveries
Identifying areas to further support clients
THE PERSON:
We’re looking for a candidate from a Customer Service Administrator, Customer Service Assistant, Sales Support, Sales Administrator background
An excellent communicator with the confidence to handle a variety of tasks within a busy department
A proactive individual with a supportive nature to ensure clients receive a smooth-running service
Detail orientated and a keen eye for detail
Must be computer literate with MS Word, Excel and Outlook
TO APPLY: Please send your CV for the Sales Administrator / Account Manager position via the advert for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Customer Service Representative
Machine Tool Industry
Telford - TF3
£30k starting salary
Monday-Friday day shifts
Product Training, 28 days holiday
The Company
With Sales and Support Offices in the United States, the UK, India, and Poland, our client is a growing company looking for an enthusiastic and motivated Customer Service Advisor to work for the UK office.
The Role of Customer Service Representative:
Are you a Customer Service Representative who is looking for a change? We are seeking an individual who will serve a key role in building relationships with customers by acting as the first point of contact for all Parts and Service sales and informational needs.
Duties and Responsibilities for Customer Service Representative:
- Provides key Customer Service Phone Support.
- Professionally answers customer inquiries via phone and email.
- Provides quotes to customers.
- Acknowledges and processes incoming orders including, Pick, Pack, and Post.
- Knowledgeably upsells customers with new offers and opportunities.
- Provides customers part identification technical support.
- Supports various business initiatives.
- Follows up with backorders and updates customers regarding status.
- Works with customers and members of the service team to address and complete returns.
- Updates customer information in the Customer Relationship Management system.
- Processes customer credit cards.
- Maintains ERP accuracy daily.
- Collaborates with team members to improve customer service excellence.
- Participate in initiatives to grow the Parts and Service businesses.
Key Requirements for Customer Service Representative:
- Has previous experience in building relationships with customers via phone, email or face-to-face
- Experience in data input onto CRM systems
- Previous experience in liaising with internal and external bodies
Salary/ Package for Customer Service Representative:
- Salary: Up to £30,000 per year
- 37.5 hour week Monday-Friday (1 hr lunch)
- Overtime paid at 1.3x hourly rate Mon-Saturday, Double time Sunday
- 20 days + bank holidays
- Company Pension Scheme
- On-site parking
Interested? To apply for this Customer Service Representative position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Shanice Vickers 0116 254 5411 between 8.30am - 5.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - shanicev@precisionrecruitment.co.uk
PPDEL....Read more...
My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.Main Duties & Responsibilities:As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements.Reporting, Location & Travel:This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.Key Responsibilities:Responsibilities include, although are not limited to the following:• Clarifying customer technical requirements ahead of new project installations and briefing the production team.• Supporting customers during project installation.• Setting up monitoring diagrams, users, alerts and calculations.• Attending site when required to support customer installations or investigate reported faults.• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.• Managing the return and replacement of faulty equipment.• Assisting with fault diagnosis and contributing to fault reduction.• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.• Receiving returned equipment and diagnosing faults.• Carrying out minor repairs and refurbishment of equipment.• Other duties as assigned.Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Demonstrable experience of customer service in an engineering, or technical environment.• Excellent customer relations skills.• Fluent in English.• Languages: spoken/written Spanish and/or German.Desirable:• Good ability with Excel, and other Office apps.• Understanding of IP Networking.• Experience of working within monitoring.• Site experience in Rail and/or Construction is preferred.• Other spoken/written languages such as French or Italian.Package:Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP!....Read more...
My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.Main Duties & Responsibilities:As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements.Reporting, Location & Travel:This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.Key Responsibilities:Responsibilities include, although are not limited to the following:• Clarifying customer technical requirements ahead of new project installations and briefing the production team.• Supporting customers during project installation.• Setting up monitoring diagrams, users, alerts and calculations.• Attending site when required to support customer installations or investigate reported faults.• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.• Managing the return and replacement of faulty equipment.• Assisting with fault diagnosis and contributing to fault reduction.• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.• Receiving returned equipment and diagnosing faults.• Carrying out minor repairs and refurbishment of equipment.• Other duties as assigned.Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Demonstrable experience of customer service in an engineering, or technical environment.• Excellent customer relations skills.• Fluent in English.• Languages: spoken/written Spanish and/or German.Desirable:• Good ability with Excel, and other Office apps.• Understanding of IP Networking.• Experience of working within monitoring.• Site experience in Rail and/or Construction is preferred.• Other spoken/written languages such as French or Italian.Package:Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP!....Read more...
As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues faced by our customers. You will work closely with our clients to understand their concerns, provide guidance, and deliver effective solutions. This role requires excellent communication skills, a strong technical background, and a customer-centric approach.
Responsibilities:
Provide technical support to customers via various channels, including phone, email, and chat
Identify trends in customer issues and proactively propose improvements to our products and services
Maintain a high level of customer satisfaction by providing prompt and effective technical assistance
Requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support or customer-facing role
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
Full clean UK driving licence.....Read more...
Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further! The Opportunity Hub UK is excited to announce that we are currently recruiting for a Customer Support Executive to join one of the fastest growing PropTech companies in the UK. Company Overview: Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future. They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry. Job Overview: The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems. Here's what you'll be doing:Handling inbound queries from clientsProviding exceptional customer service to our clientsDemonstrating exceptional attention to detail when communicating with clientsContributing knowledge and understanding of best practices for Customer SupportHelping to improve company systemsDocumenting, tracking, and monitoring tickets/tasksHere are the skills you'll need:A primary focus on qualityDemonstrable experience of delivering with quality within a technical Customer Support TeamExcellent interpersonal and communication skillsKnowledge of CSS and HTMLExcellent working knowledge of up-to-date desktop applications, especially FreshDeskStrong organizational skills and ability to multitask in a small business environmentAn aptitude for problem-solving and strong attention to detailThe ability to work effectively and efficiently in a remote environmentHere are the benefits of this job:The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the futureThe chance to take on a challenging new role and be involved in the development of the companyThe ability to work remotelyA chance to work in a sector that is constantly pushing the boundaries of what is possibleA career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world. So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!....Read more...
Electronic Support Engineer (Marine) – Permanent – Remote
This is a technical and customer focused role to provide Electronic Support for the Regional Office that has the responsibility for the UK, Europe, Middle East and Africa. The role will be worked remotely with extensive travel to these regions. The support will cover the Electronic Control Systems that are used on a range of marine propulsion systems. The role includes full vessel commissioning of Electronic Control systems, system fault finding on board and remote assistance, emergency vessel failure support and vessel inspections.
Key Responsibilities
Commissioning and Sea Trials
Carry out full commissioning activities for Electronic Control Systems namely Modular Electronic Control System (MECS), Blue Arrow Control System (bA) and AVX Systems. This will include installation assistance and checks, acceptance trials and training of crew and support staff.
Complete commissioning reports in a timely manner and update the project log.
Assist with interfacing with third party equipment’s, (engine, gearbox
Carry out Dynamic Positioning (DP) trials and Autopilot System interface as required
Technical Support
Ensure that electronics product support delivery is technically robust and timely.
Ensure that all complaints, engineering change requests and day-to-day technical queries are recorded and prioritised.
Will require travelling on short notice for trouble shooting for control systems, fault finding and repair to vessels.
Provide technical information and advice on installation issues e.g. module positioning, cabling, power supply, set-ups etc to shipyards prior to build if required.
That customer issues are resolved in a satisfactory and timely manner.
Complaints database is maintained.
Technical issues are dealt with swiftly and effectively.
Minimal complaints raised by customers.
Customer Focus
To possess excellent communication skills and demonstrate assertiveness to manage difficult customers.
Ensure that customer support meets agreed commitments to our external and internal customers within the required timeframes.
Provide remote customer support via telephone, email etc, this may involve providing an immediate response to assist vessels that are not fully operational or require emergency support.
Customer feedback on support, servicing, training and performance.
To achieve successful resolution of customers problems to the best of your ability.
Positive customer feedback reviews.
Product Development Support
This relates to your contribution of ideas and suggestions for product design improvements in areas such as reliability, safety, maintainability and ease of manufacture are documented and communicated with Technical Services.
Diagnose and report on faults with returned products.
Contribute to the specification of new product requirements, as the external customer advocate inside the company.
A record can be presented of formal documented suggestions submitted to Technical Services.
No back log of returned product awaiting diagnosis.
Development and Improvement of Product Support Systems
Develop and optimise the documents and information systems associated with the installation and support of electronic controls, in conjunction with the marketing department. This includes the Distributer training and qualification process.
Ensure that the product support related areas of the complaints and warranty system are properly managed and records maintained.
Training and Development
Provide Electronic Control System Support training for distributers and customers
Provide in-house technical training for staff.
Satisfactory training review surveys supported by competently trained distributers/customers
Health and Safety
Take full responsibility for own safety
Understand Risk Assessments
Carry out risk assessment for vessel support activities
Complete of Risk assessments as appropriate
No accidents or near misses reported
Attend Risk Assessment Training
For more information on this role or to apply please contact Jack on +44 (0) 2392 322 384 or email your CV to jbaker@navis-consulting.com
Navis is acting as an Employment Agency in relation to this vacancy.....Read more...
Helpdesk Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor.
You will be responsible for providing exceptional customer service by supporting the business’s award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a competitive salary of up £22,000 (Hybrid working) ....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the OEM automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Attention to detail when conducting product testing.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
My client in Essex who design & manufacture signal switching and simulation for use in electronic test and verification, are currently seeking a Junior Embedded Software Engineer. Within this role you will be mainly working alongside the software team in a high-pressure environment on support requests from customers and production area. The role is also concerned with improving the existing software applications and generating new ideas/applications for improving the customer experience.
Duties & Responsibilities for the Essex based Junior Embedded Software Engineer:
Analyse and support customer problems.
Support production issues related to software tasks.
Maintain current software applications.
Generate ideas for making new software products for the customer.
Generating customer-oriented documentation.
Test and debug hardware-dependent software applications.
This is a great opportunity with a well-established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.
APPLY NOW! For the role of Junior Embedded Software Engineer, Essex by sending your CV to cgilbert@redlinegroup.Com or call Charlie on 01582 878807 or 07961 158 782 for more information.....Read more...
Adult Social Care (ASC) Customer Service Team Leader - Gloucestershire£18.06 per hourContract – Full TimeDuties/Responsibilities:The role of the Adult Social Care Customer Service Team Leader is to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.This is what we need you to do:
Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.) of the staff reporting to the post, in accordance with the the organisation’s policy and procedures.Planning and monitoring the provision of Customer Services delivery for the service area.Deal with urgent and escalated queries and resolving customer concerns and informal complaints in line with the Corporate Complaints Policy.To carry out projects as required.Support the allocation of work within the team in response to customer contact demands.Contribute to and support the development of the current customer service team practice and processes.Undertake other duties related to the work of the organisations, as may be assigned, that are consistent with the nature of the job and its level of responsibility.
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Sales Support Administrator
£25k - 27k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Sales Support Administrator to join their growing organisation.
You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.
The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.
Customer services responsibilities
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on the IT System
- Part identification using external websites/spreadsheets
- Check part number suppression's on external websites
- Identify part lead times and confirm with the customer
- Releasing pick tickets and check-back orders
- Raising commercial invoices for dispatch
- Part ship and contact customers when stock is booked in
- Downloading spare guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customers of warranty invalidation's
- Contact Service customers requesting part authorisation, obtaining service
Job Description
Service support responsibilities
- Account management for service customers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets
Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work
independently.
- Self-motivating with the ability to prioritise own workload
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.Location: ManchesterJob role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Effective use of a variety of contact channels in handling customer enquiries.
Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
Logging customer feedback relating to public transport.
Support service for colleagues in Travel shops.
Complete relevant administration processes relating to contact centre services.
Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
Experience of liaising with internal colleagues to resolve issues.
Experience of working within an organisations policies and procedures.
Demonstrable success in a target driven role.
Experienced user of Microsoft Office and Database systems.
Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Business Excellence Program Manager
Up to £540 per day PAYE
Initial contract until 30th June 2024 but subject to budget and performance will be a full 18 months
Fully Remote based role
Working for a Global Technology company we are looking for an experienced Program Manager specialising in Business / Customer Excellence.
About Global Customer Experience - Engagement: The Customer Experience & Success (CE&S) focuses on empowering our customers to accelerate business value through differentiated customer experiences that leverage the businesses products, services, and partnerships. The Global Customer Experience (GCX) has been established within CE&S to deliver differentiated customer and partner experiences. This team will secure executive sponsorship, utilize data-driven prioritization, and execution excellence to achieve critical experience improvements that delight our customers and enhance business outcomes. This position will require a candidate with a good balance of experience and knowledge in driving strategy, planning and execution of initiatives across an organisation, and understanding of working with customers and partners effectively to drive excellent satisfaction. Key Responsibilities: • Providing operational support to Global Customer Experience Engagement team, ensuring that roadblocks are removed and serving as a key connection point between our Business Excellence team and Region/Segment leads - enabling the team to effectively execute on customer and partner experience priorities. • Developing and maintaining operational cadence and rhythm of business (ROB) for GCXE team, ensuring alignment with Business Excellence and Segment/Region leads • Driving process improvements and standardization across GCXE team, leveraging best practices and tools to enhance efficiency and effectiveness • Providing ad-hoc support and analysis for customer and partner experience projects and initiatives as needed This role supports a global team, and may require flexibility with hours to account for collaboration with stakeholders in the US. Direct manager will be EMEA based. Key Deliverables: • Partnering with GCXE team to ensure clarity and remove roadblocks • Identifying opportunities to scale efforts that will be supporting driving consistency across GCXE • Driving operational ROB to support team function Key Skills and Experiences • Strong program management experience is essential • Previous experience working within a Global Technology company is essential
Experience working in the Customer Experience / Business Excellence space a huge advantage • Strong communication and cross-organisation skillset • Ability to think strategically on how to integrate insights across various stakeholders • Self-motivated and adaptable, ability to spot and act on new opportunities
....Read more...
Job Title: Customer Resolution Officer Contract Type: Temp -Ongoing Work Pattern: 35 Hours Per Week Start Date: AsapService Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London. You will be responsible for delivering a high-quality customer service to customers needing support during reported complex repairs.Job Role –
To proactively collaborate with residents to surmount barriers and facilitate repairs.
To handle cases related to damp, mould, and disrepair in accordance with regulatory guidance and legislation.
To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective manner.
To coordinate internal stakeholders' meetings to facilitate effective management of repairs when required.
To manage legal action when necessary for access for works to take place, liaising with relevant operational teams.
Act as the point of contact to investigate complaints by residents and provide updates as necessary.
Ensure that IT systems are regularly updated, and manual record systems are maintained, enabling accurate reporting and customer management.
Collaborate with diverse tenants who require extra support and refer them to appropriate internal and external support services.
Suitable Candidates experience: –
Experience within a customer service environment handling customer enquiries and complaints.
Experience of problem solving
Good standard of written communication and communicate effectively.
Comfortable using Microsoft packages and in house systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk.....Read more...
Job Title: Customer Service Team Leader (Admin and Clerical) Salary: £17.64 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Leamington Spa, CV32 Start Date: ASAP Work Pattern: Monday – Friday | 08:45am – 17:15pm A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency. Key Duties and Responsibilities:
Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
Respond objectively and positively to customer communications, including complaints.
Manage and inspire a team towards achieving excellence in customer service.
Compile performance data to aid in practice improvement across the team.
Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
Ensure compliance with company policies and industry regulations.
Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.
Requirements
Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
Proficiency in CRM software and Microsoft Office Suite.
[Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
[Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
£25,000 - £30,000 + Benefits
In order to provide a fully comprehensive, end-to-end administrative and quotation support service to our client’s ever-expanding list of customers, a warm, engaging and professional individual with a naturally customer focussed approach is required to join the team with immediate effect.Our client is a proud supplier of industry leading doors, windows and associated products. With a diverse wealth of manufacturing experience and over 30,000 sq ft of production space they supply the trade nationwide with high quality products and great service at fair and honest prices.The ideal Quotations & Customer Support Specialist will draw upon their recent customer service or support experience in a fast paced, SME office environment, to fully understand our client’s customer requirements in order to provide accurate, time sensitive quotations. The ability to quickly create open, warm and honest conversations with customers to truly understand their requirements is essential. However, previous estimating or quotation preparation knowledge is not required as all relevant product and service training will be provided to the candidate that can demonstrate commercial awareness and a desire to join a successful, supportive team. The role is office based, with no travel required.Key Responsibilities:
Interpreting drawings and preparing accurate quotes and cost estimates for customers in a timely manner.
Using Window Designer (First Degree Systems) software to generate costs.
To have a good understanding of the technical specifications of SGGs product offering and advise customers accordingly (existing technical experience preferred, but not required).
Collaborating and communicating with sales and production teams in order to gather the necessary information for the estimation process.
Coordinate receipt of all necessary information before progressing to order, so production have all information required.
Maintain high levels of customer service at all times, communicating via email, over the phone and in person.
Manage and demonstrate products to customers in person in the showroom.
Skills & Experience
Experience in a customer focussed, support or administrative role OR demonstrable experience of working in a dynamic, commercially focussed role, ideally in a technical environment
Excellent communication, attention to detail and good customer service skills
The ability to understand basic technical concepts and ask appropriate design focussed questions
Proficient in Microsoft Office Suite with the ability to learn new software packages and platforms
Strong organisational and multi-tasking skills.
Excellent communication skills (listening & questioning)
Desire and focus to provide a successful, customer centric outcome
This is a great opportunity for an ambitious, engaging and highly organised individual to join a highly regarded and growing manufacturer. An attractive salary is available alongside genuine career development opportunities and other employee benefits. Apply now!....Read more...
An exciting opportunity has arisen for an Internal Sales Support Manager – Sat Comms & Broadcast to join this world leading Distributor of Electronic Components & Systems, based in Basingstoke. This role will manage the day to day smooth operation of the Sales Support Function.
The position of Internal Sales Support Manager – Sat Comms & Broadcast will be a vital support to the external sales team in the Satellite Communications and Broadcast Division of the business.
This is a re-active sales role, supporting pre and post sales in line with company growth targets.
Requirements of an Internal Sales Support Manager – Sat Comms & Broadcast:
- Strong background in technical knowledge of Sat Comms and Broadcast products and systems
- Excellent customer service and communication skills
- Able to understand customer requirements
- Work closely with external sales and operations
- Strong attention to detail
- Support large projects including customer bids/tenders
- Experience of SAP Business 1 system would be desirable
Benefits Package of Internal Sales Support Manager – Sat Comms & Broadcast:
- Competitive salary
- Company Pension Scheme
- Private Medical Care
- Monthly Commission scheme
- Annual Bonus scheme
- Modern offices and on-site facilities
This is an exciting job opportunity for a Internal Sales Support Manager in the Sat Comms & Broadcast space.
To apply for this Internal Sales Support Manager – Sat Comms & Broadcast role please send your CV to rkirkhope@redlinegroup.Com or for a confidential discussion, please call 01582 878 825 / 07961 158768....Read more...
Job title: Complaint Resolution Administrator Location: Sittingbourne, ME9 Start Date: ASAP Contract Type: 6 months Weekly Hours: 36 hours per week Work Pattern: Monday – Friday (Office based 5 days)We would like an experienced administrator person with good communication skills, used to working with and assisting a team by providing a full range of administrative and support services, ranging from moderate to complex, to facilitate the effective and efficient operation of the Complaint team.Responsibilities
Deliver a Great Complaints Experience: Ensure complaints are handled in line with the Housing Ombudsman's and regulatory code, focusing on customer satisfaction and efficient resolution.
Administrative and Organisational Support: Provide vital support to the team through administrative and organisational tasks, including ordering supplies, updating databases, handling paperwork and post.
Customer Interaction: Be the point of contact for new complaints, compliments, MP enquiries, and payment requests, ensuring detailed notes are recorded on the CRM system.
Customer Expectation Management: Manage customer expectations regarding policies and procedures in a non-confrontational and customer-focused manner, offering appropriate alternatives where possible.
Meeting Coordination: Arrange and coordinate meetings, including preparing documents, booking venues, and taking accurate minutes to drive effective decision-making.
Database Management: Accurately record all customer contacts, complaint details, actions, and learning points on management systems, maintaining a comprehensive record for analysis and improvements.
Relationship Building: Foster strong relationships with colleagues and Complaints Service Panel members, enhancing collaboration and teamwork.
Person Specification
Previous experience assisting customers in a busy customer-facing environment through various communication channels.
Excellent customer service skills, showcasing empathy and understanding in addressing customer concerns.
Proven ability to effectively handle challenging situations with resilience and composure.
Knowledge of general office and administrative procedures and the ability to manage tasks efficiently.
Effective communication skills, both written and verbal, adapting your style to suit different audiences and preferences.
Outstanding organisational skills and the ability to prioritise work to meet deadlines effectively.
Self-motivation and a proactive approach to problem-solving, demonstrating adaptability and flexibility.
Proficiency in Microsoft Office packages, particularly in word processing, report generation, and data entry.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
A leading technology company, is currently seeking a talented Support Technician to join their dynamic team. They are looking for individuals who not only possess excellent technical skills but also have experience in administration and coordination.
Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly and efficiently.
Conduct thorough product testing to ensure high-quality performance and functionality.
Coordinate and supervise the support service alongside technicians to ensure smooth operations and maximize customer satisfaction.
Requirements:
Previous experience as a Support Technician or similar role in a technology-oriented environment.
Strong technical skills and proficiency in troubleshooting software and hardware issues.
Excellent communication skills to interact effectively with customers and internal teams.
Full clean UK driving licence.
Has worked in or studied the automotive or Motorsport industries ....Read more...
Customer Sales & Marketing Manager (OFF TRADE) Global Mixer Brand - £50,000 – LondonFancy working with one of the largest Mixer and RTD brands in the Country?? I am very excited to be back working again with this exceptionally exciting Drinks company, operations to a National level. These guys have a great range of Non Alcoholic and Alcoholic drinks offering with a widely known portfolio and brand. They offer an excellent sense of autonomous working and progressional opportunities! They are currently seeking an Off Trade Customer Sales and Marketing Manager to support and assist the team in all areas of OFF trade customer support function. The Off Trade team will support in the branding and relationship building across the OFF trade sector, along with supporting the Sales team to deliver on company growth.This is a fantastic role for someone who has Customer Marketing experience within the Drinks FMCG Sector.Customer Sales & Marketing responsibilities include:
Analyse insights and market trends across the OFF trade sector.Maintain and support on building customer relationships across the OFF trade Drinks FMCG Sector.Pull campaign work through BTL to ensure communication efficiency.Lead and develop the OFF trade branding across the product portfolio rangeWork alongside the Sales team to build marketing campaigns whilst pitching and presenting to prospective clients.Manage and lead the PR Agencies, along with managing revenue stream across the Customer Marketing function.
The Ideal Customer Sales & Marketing candidate:
The candidate will preferably have a proven track record in Sales and Customer Marketing.A strong understanding of the OFF trade sector across the Drinks FMCG industry.Fantastic attitude and self starting ability, along with great attention to detail.Experience working with Data and Analytics across Category Management.Must be results focused with good communication and teamwork skills.Looking for Positive, Proactive and Resilient!
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
Job Title – Customer Service Assistant
Location – Whitechapel E1
Contract – Temp
Hours – 35
Role summary –
Join our team and become the front line ambassador for our vibrant library, learning, and information services. As a Customer Service Assistant, you'll provide exceptional support to our diverse community, ensuring every visitor receives a warm welcome and access to the resources they need. Your role will contribute to the delivery of national library initiatives
Key Responsibilities:
Be the initial point of contact, offering assistance and positive solutions in person, over the phone, or digitally.
Deliver high-quality library, learning, and information services that exceed customer expectations.
Collaborate with fellow Customer Service Advisors and Assistants to maintain the smooth operation of the Store.
Welcome and engage Store users, promoting our services and ensuring a welcoming atmosphere.
Provide courteous and efficient customer service, offering guidance and assistance as required.
Uphold high standards of customer care, addressing individual needs and handling complaints professionally.
Support Store objectives and maintain site regulations in collaboration with security staff.
Offer flexibility to cover staffing gaps and ensure uninterrupted service delivery.
Assist with shelving, stock management, and promotional activities.
Register new members and facilitate self-service systems for customers.
Ensure the store remains tidy and presentable, welcoming customers with a clean environment.
Contribute to Store programs and activities for all age groups, from storytelling to homework clubs.
Support learning and library activities, providing guidance and access to resources.
Maintain cleanliness and safety standards in accordance with Health & Safety protocols.
Promote equality and inclusion, ensuring services are accessible to all.
Support organisational learning and innovation, participating in training and development activities.
Promote sustainability and accountability in all aspects of work.
Requirements:
Willingness to work evenings and weekends.
Completion of a DBS check.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
