A Graduate Customer Support Engineer is sought to join an innovative engineering team in Essex, contributing to the successful implementation, support, and maintenance of advanced electronic test and measurement solutions.
The Graduate Customer Support Engineer, Essex, will play an essential role in ensuring customer satisfaction, providing technical support, troubleshooting, and building trusted relationships with clients. You will collaborate with engineering, product, and R&D teams, ensuring customer issues are resolved effectively while contributing feedback to support product development and improvement. Responsibilities include:
Troubleshoot and resolve customer issues related to installation, configuration, and maintenance of products.
Escalate complex technical issues to internal teams and act as a liaison to ensure timely resolution.
Document support tickets and create knowledge base articles and troubleshooting guides.
Build and maintain strong customer relationships, delivering training and tailored advice.
Collaborate with R&D to relay feedback and support product enhancements.
Meet Service Level Agreements (SLAs) by providing timely and effective customer support.
The Graduate Customer Support Engineer, Essex, will have the following key skills:
Bachelor’s degree in Engineering (preferably Electronics or Computer Science).
Knowledge of at least one programming language (C#, .NET, Python, LabVIEW™, VeriStand™).
Analytical mindset with strong problem-solving skills.
Excellent interpersonal and communication skills.
Ability to thrive under pressure and adapt in a fast-paced environment.
APPLY NOW – Graduate Customer Support Engineer job in Essex could be of interest, send your CV to adighton@redlinegroup.Com or call Adam on 01582878821/ 07961158768.....Read more...
In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company’s values and delivering the high-quality service that our customers value.
Responsibilities include:
Assessing new project enquiries, responding to customers and booking project details on to CRM system
Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
Technical support and guidance, including remote troubleshooting of complex systems.
Preparing equipment quotations, responding to bids in a timely manner.
Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
Experience of audio systems and technology.
Experience designing on CAD programmes.
Personable manner with customers and able to give clear, concise explanations of technology systems
Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to rdent@redlinegroup.Com.....Read more...
This role will be supporting multiple teams in the Contract Logistics Operation, including Inbound, Outbound, Stock, Admin / Customer Service & Continuous Improvement. The role will be cross functional across a wide range of customers across the business to support the learning & development pathway for the duration of the apprenticeship.
Supporting the Management Team with the day-to-day operation of the warehouse, responsible for a team of operators and ensuring an efficient warehouse operation in achieving business targets.
Support with line management of the team, coordinating their workloads, providing support to ensure that the team delivers.
Monitoring any issues and ensuring production targets, KPIs, and quality standards are achieved, in order to meet the requirements of the customer.
Support with development for the team by focusing on individual performance and support requirements to achieve high standards, whilst ensuring a culture of working safely.
Key Tasks & Responsibilities:
Day to day responsibility for the running of the contract in a customer service capacity.
Meet the customer’s operational requirements.
Ensure deliveries are made on time in full.
First line support for customer and DSV to ensure that all issues are proactively handled.
Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
Supporting the completion/population of location KPI's as well as supporting Customer invoicing processes.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company, with many opportunities for continued growth & development.Employer Description:DSV is the leader in the transport and logistics industry. 160,000 employees in more than 90 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Working Hours :Monday - Friday, 9.00am - 5.00pm, with ½ hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Enthusiastic,Punctual....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day-to-day operations.
Key Responsibilities:
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills:
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day-to-day operations.
Key Responsibilities:
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills:
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
Order Processing and Data Management
Enter customer orders onto the in-house order management system accurately and efficiently to minimise errors
Enter a range of customer orders received via various different methods such as direct via email, email via account manager, FTP, website or phone
Use the in-house ticketing system to prioritise and manage aspects of order entry
Update and maintain customer data, ensuring accuracy of information
Handle customer service queries end-to-end from customer initial contact, ensuring that appropriate actions are completed with satisfactory resolutions
Raise customer credits in accordance with company guidelines, investigating issues as appropriate and compile information for the business on the nature and reasons for the credits
Liaise with relevant internal departments to prevent recurring issues and raise staff awareness
Raise replacement customer orders as required for lost/damaged goods
Respond to customer requests for information and provide the necessary data to support their sales activities, such as barcode information on product images
Customer Communication
Inform customers about issues related to terms and conditions, minimum order values, out of stocks and other account based issues which restrict efficient processing of orders
Handle all emails and phone calls in a polite and professional manner, in line with the company’s expected communication standards
Communicate customer feedback to relevant staff, highlighting any potential areas of concern from customers
Team Collaboration and Office Support
Maintain effective communication to ensure that all departments and key personnel are updated on order needs, queries and issues
Follow and enforce procedures set out by the company regarding operations and customer- specific needs
Ensure process maps and customer files are kept up to date and comply with company policy
Provide support to colleagues and external sales staff as directed by your line manager
Answer the main sales direct telephone line in a prompt and polite manner
Provide cover and support during absences for key office duties like outgoing mail and reception
General
Liaise and participate with all other teams to build effective working relationships and ensure that business objectives are met, whilst adhering to all relevant company policies and procedures
Undertake other ad-hoc work as required by managers within the business
Position Overview:
The Sales Admin Support Apprentice will be a critical link in the sales and operational process, requiring a detail-oriented approach, strong communication skills and the ability to manage multiple tasks effectively to ensure customer satisfaction.Training Outcome:
Opportunity to transition into a permanent, long term role subject to availability
Employer Description:Pyramid International is your trusted partner in officially licensed merchandise. With over three decades of experience and long-standing partnerships with global giants like Disney, Warner Bros., and Netflix, delivering standout products that fans love and retailers rely on.Working Hours :Monday to Friday
9am- 5.30pm
1 hour lunch break (unpaid)Skills: Communication skills,IT skills,Attention to detail,Number skills,Team working,Accuracy and efficiency,Time management....Read more...
As an Apprentice you will be supported and receive training to learn and develop to fulfil the Customer Service Advisor role. You will support the company's service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s
Duties to include:
Log and dispatch call outs raised by customer
Answer customer queries over multiple platforms (phone/email)
Ensure the timely recording of any safety incidents and customer complaints
Answer and dispatch emergency call outs
Providing support to the Branches with any callout related queries (including OOH queries)
Engage in monthly completion of Net Promoter Score .Customer surveys
General Admin and KPI reporting
Training Outcome:If the Apprenticeship is successful there are excellent progression and development opportunities.Employer Description:We are moved by what moves people, by what moves the world and in our ever-growing cities. As a leading Global Elevator Business, we create environments where future generations want to work by making sure we are honest and transparent with our colleagues as well as our clients. We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives.
Keeping our Colleagues Safe is at the heart of everything we do, and we are a business which has unique engineering capabilities, providing full lifecycle support for urban mobility, and vertical transportation.Working Hours :Monday – Thursday – 8:30am – 5pm
Friday – 8:30am – 3:45pmSkills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Initiative,Previous experience,Positive attitude....Read more...
Reporting to the Support Desk Manager the Support Desk Co-ordinator is responsible for the effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resources.
The Support Desk Co-ordinator is also responsible for maintaining customer awareness and progress of nominated Incidents. The Support Desk Co-ordinator must be highly organised to manage their workload
Tasking of Field Engineers:
Effective Allocation of Fault Calls to Field Engineers within a pre-defined geographic area
Re-adjustment of Field Engineer work to meet both Service Levels and customer commitments
Parts Ordering:
Effective utilisation of Logistics resources to meet cost targets
Maintaining Customer awareness of Incident progress:
Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
Report Writing within the timescales to meet contract objectives
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. With Headquarters still based in Margaret Street, J Brand now directly employs over 120 Staff many located regionally – and offers a nationwide-/-European service. Diversification has also enabled J Brand to flourish, with pioneering work being conducted in the late 1970s, when data communications was in its infancy. With the addition of a dedicated support desk facility, configuration centres in London and the North West of England and continued investment in personnel, J Brand is able to offer customers a total network solution for projects across technologies and vertical market sectors.Working Hours :Monday - Friday, 9.00am - 5.30pm. Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Full UK driving licence,Willingness to learn,Able to work independently,Responsible,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting....Read more...
In this role, you’ll help with day-to-day administration tasks and provide excellent customer service support for our GoCruise & Travel Franchise as well as our Fred. Holidays Tour Operation. Don’t worry if you’re new to this, full training and ongoing support will be provided to help you succeed.
Main tasks will include:
Issuing booking documentation for both trade and customer bookings
Invoicing and ticketing
Processing customer payments and resolving unpaid balances
Dealing and completion of incoming supplier emails and post
Handling and solving complaints
Gathering and inputting of customer personal information
Handling inbound and outbound phone calls from customers, agents and Franchisees
Provide support to the Team Leaders as required
Training:This is an apprenticeship; the successful candidate will work towards the Customer Service Specialist Level 3 qualification which has an estimated course duration of 15-months.
This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.Training Outcome:After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business. Employer Description:Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.Working Hours :Monday - Friday between the hours of 08:30am and 5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Maintaining Compliance and Fleet Systems:
The apprentice will assist in updating and managing compliance systems, including tracking staff training records and ensuring all documentation is current. They will also help maintain fleet records such as vehicle servicing, MOTs, insurance, and logbooks to ensure the business meets all regulatory requirements.
Administrative and Scheduling Support:
Daily tasks may include scheduling appointments, coordinating diaries, booking meetings, and sending reminders. The apprentice will also answer incoming phone calls and direct queries appropriately to support smooth communication within the team and with clients.
Customer Care and Business Support:
Providing excellent customer service will be key, including responding to enquiries, assisting with customer follow-ups, and handling complaints professionally.
The apprentice will also support other departments as needed, offering flexibility and gaining exposure to different areas of the business.
Training:
Business Administration Apprenticeship Level 3 Standard.
20% off the job training.
Tutor support via online platform.
Training Outcome:Permanent position considered on completion of the apprenticeship. Employer Description:Founded over a decade ago as a local family business employing just 3 engineers, EPLAN Energy has flourished into a household name, boasting a dedicated team of over 300 skilled professionals. What sets us apart? It's our unwavering commitment to quality, reliability, and customer satisfaction.Working Hours :Monday to Friday, 08:30 to 17:00.
1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Initiative....Read more...
Sales Support Assistant Home-Based / South YorkshireHours: 20 hours per week over 5 days.Salary £25,350 to £26,350 FTEWe are looking for a proactive and enthusiastic Sales Support Assistant to join our team on a part-time basis. This is a fantastic opportunity for someone who enjoys variety and thrives in a customer-focused role.Role OverviewIn this role, you’ll play a key part in supporting the sales function by:
Carrying out lead generation activity to help grow our customer base as well as that of our clientsContacting customers on behalf of our clients and promoting their services in a professional mannerProviding administrative support to both our clients and the directors.
What We’re Looking For
Confident communicator with excellent written and verbal skillsOrganised and detail-oriented, with the ability to manage tasks independentlyComfortable with outbound customer contact and building positive relationshipsPrevious experience in sales support, telesales, customer service, or admin would be an advantage but not essential
If you’re ready to take on a varied role where no two days are the same, we’d love to hear from you. INDLS ....Read more...
Develop professional communication skills—handling customer emails, phone calls and internal updates
Support order processing, logistics coordination and follow-ups
Maintain accurate records and help manage filing systems
Assist with creating reports using Excel and SAP
Learn to prioritise and organise workloads in a fast-paced environment
Help resolve customer queries and support the delivery of key business KPIs
Training Outcome:After passing the apprenticeship, the right candidate will progress within E-Service to become a Customer Service Administrator. Employer Description:Founded in 2004, E-Service (Europe) Ltd is Europe’s leading independent provider of technical support, spare parts, and repair services to the Gaming, Amusement, Retail and Vending industries. From our UK headquarters and service centres across Europe, we help customers keep their machines running efficiently and profitably.Working Hours :Monday to Friday 08:30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Patience....Read more...
Weekly Duties:
Provide customer service support to Carvers’ customer base
Maintain and develop strong customer relationships
Work within the Wolverhampton sales office, supporting daily operations
Handle customer enquiries with accuracy and attention to detail
Develop communication skills through regular customer interaction
Learn and apply product knowledge to support sales
Spend the first 3 months rotating across departments: Gain experience in the yard
Support on the shop floor, Shadow site sales visits
Transition into the sales office after the induction period with enhanced product knowledge
Training:
This is a Customer Service Level 3 Apprenticeship which is delivered over an 15-month period
You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG or Telford TF3 3AJ, followed by monthly assessor visits to you in your company
Training Outcome:
Progression in sales and further qualifications
Employer Description:For over 125 years, Carvers has proudly served the Midlands as a trusted builders merchant. From our Wolverhampton headquarters, we support trade professionals, housebuilders, and DIY customers with quality materials, expert knowledge, and industry-leading service. As a fifth-generation family business, we’re proud of our heritage — and even prouder of the relationships we’ve built along the way.
Carvers supply everything from Bricks, Blocks and Cement, as well as all your Plumbing, Ironmongery and Timber requirements. We also have a dedicated Decorating centre, Electrical counter, Cooker Centre division and hard Landscaping display,
With trade customers in mind, Carvers also have a Drive Thru warehouse, ensuring customers are in and out as swiftly as possible, Fibo Collect – on site ready mixed Concrete, Mortar and Screed facility and Hire Centre and Tool Sales division. Carvers are open to both the trade and general public and their knowledgeable staff are on hand to assist with any project you might have.Working Hours :Monday - Friday, 7.30am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience,Self-motivated,Enthusiastic....Read more...
Job Title: Field Service Engineer
Location: Horsham Base/ International Travel Required
Contract Type: Permanent
Salary: £38,000 - £40,000 + Benefits
About the Role
We are seeking a skilled and motivated Field Service Engineer to join our team at Chess Dynamics. In this role, you will provide expert field support to our customers worldwide, ensuring the stable operation of our advanced hardware and software products such as fire control systems, naval electro-optical surveillance, and land/vehicle surveillance systems. You will be responsible for installing, configuring, maintaining, supporting, and optimizing these systems to ensure total customer satisfaction.
Key Responsibilities
- Perform offsite repairs, installation, and configuration of Chess products and systems at customer locations
- Deliver after-sales support, servicing, and maintenance to ensure system reliability
- Generate clear and detailed post-visit reports including situation analysis and recommendations
- Assess, strip-down, repair, and test customer returns requiring service
- Support sales team demos, trials, and prepare demo equipment for customer presentations
- Test and evaluate new equipment and sensors alongside Sales and Engineering teams
- Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning
- Lead factory acceptance testing (FAT) and participate in other customer activities as required
- Contribute to continuous improvement initiatives within the Customer Services function
Skills & Experience
Essential:
- Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force)
- Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems
- Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise
- Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis
- Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally
- Ability to work in challenging environments including outdoor, marine, and heights settings
- Willingness to travel worldwide at short notice and work extended hours as necessary
Desirable:
- Clean UK driving licence including class C1 for company vehicle use
- Current interest or knowledge in army/navy equipment and procedures
- Experience delivering maintenance and operator training to customers
- Previous Security Clearance (SC Level)....Read more...
Job Title: Field Service Engineer
Location: Horsham Base/ Some International Travel Required
Contract Type: Permanent
Salary: £38,000 - £40,000 + Benefits
About the Role
We are seeking a skilled and motivated Field Service Engineer to join our team. In this role, you will provide expert field support to our customers worldwide, ensuring the stable operation of our advanced hardware and software products such as fire control systems, naval electro-optical surveillance, and land/vehicle surveillance systems. You will be responsible for installing, configuring, maintaining, supporting, and optimizing these systems to ensure total customer satisfaction.
Key Responsibilities
- Perform offsite repairs, installation, and configuration of products and systems at customer locations
- Deliver after-sales support, servicing, and maintenance to ensure system reliability
- Generate clear and detailed post-visit reports including situation analysis and recommendations
- Assess, strip-down, repair, and test customer returns requiring service
- Support sales team demos, trials, and prepare demo equipment for customer presentations
- Test and evaluate new equipment and sensors alongside Sales and Engineering teams
- Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning
- Lead factory acceptance testing (FAT) and participate in other customer activities as required
- Contribute to continuous improvement initiatives within the Customer Services function
Skills & Experience
Essential:
- Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force)
- Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems
- Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise
- Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis
- Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally
- Ability to work in challenging environments including outdoor, marine, and heights settings
- Willingness to travel worldwide at short notice and work extended hours as necessary
Desirable:
- Clean UK driving licence including class C1 for company vehicle use
- Current interest or knowledge in army/navy equipment and procedures
- Experience delivering maintenance and operator training to customers
- Previous Security Clearance (SC Level)....Read more...
Responding to customer queries via email, phone & live chat
Processing orders & aftersales support
Tracking customer service tickets
Assisting with social media and online reviews
Helping maintain excellent customer satisfaction
Learning product knowledge to advise customers confidently
Training:
All training will be done in the work place ran by Wigan and Leigh College
The apprentice will work towards the Level 2 Customer Service Practitioner qualification
Training Outcome:
On successful completion, there is potential for a permanent full-time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business.
Employer Description:Cacti PCs Ltd is one of the UK’s fastest-growing custom gaming PC companies, delivering high-performance, great-value systems with next-day delivery and a 3-year warranty. Based in Runcorn, we are a young, ambitious business passionate about technology, customer care, and building a trusted gaming brand.Working Hours :Monday – Friday, 8:30am – 4:30pm (1-hour unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
JOB DESCRIPTION
About Finishworks
At Finishworks, we're committed to delivering high-quality coatings solutions backed by industry-leading customer support. We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence. Join a team where your contribution directly impacts customer satisfaction and business success.
Position Summary
We are seeking a professional and detail-oriented Customer Service Representative to join our team. In this non-exempt role, you'll be the first point of contact for customers-handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience. You'll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.
Key Responsibilities
Provide responsive and professional support via phone, email, and in person Process customer orders, credits, and debits accurately and efficiently Set up and maintain customer accounts and records Coordinate logistics and ensure timely and complete order fulfillment Handle Return Material Authorizations (RMAs) and product-related complaints Manage workflows in HubSpot (CRM) for service issues, returns, and product requests Support sales teams in multiple states with pricing and account needs Communicate effectively with Spanish-speaking customers Process mobile bank deposits and manage office supplies and equipment Collaborate with internal teams via Microsoft Teams and email
Qualifications
Previous experience in customer service or order management role preferred Strong communication and organizational skills Bilingual (Spanish/English) strongly preferred Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus) Ability to work independently and as part of a team High attention to detail and a customer-first mindset
What We Offer
Competitive compensation Comprehensive benefits package (medical, dental, vision, 401k, etc.) Supportive team environment Opportunity for hybrid work schedule Apply for this ad Online!....Read more...
In this role:
You will be part of the frontline support team
Helping to deliver excellent customer service while learning how to resolve technical and software queries
You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs
Collaborating with colleagues to resolve customer issues
Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems
Your AAT studies will build your knowledge of finance processes
This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing the overall customer experience
Training:Finance/Accounts Assistant Level 2:
One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2
Functional Skills if required
Training Outcome:So the roles this can lead too in our business –
Dynamics Pre-Sales
Dynamics Junior Consultant
Dynamics Support
Dynamics Modern Workplace
Employer Description:The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Are you looking for a role with variety, responsibility, and teamwork at it's core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment? Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.They are recruiting for a role as Service & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.Essential Information:Hours of work - Monday to Friday 08:30 - 17:00 with unpaid 30-minute break for lunch.Holiday - 22 days, plus bank holidays (per full holiday year).Office Based - Lowestoft (Suffolk).Key Tasks will include:
Arrange our engineers to attend service calls on customer's units where requiredArrange correct service components in relation to service callsProvide technical support to the customerProvide technical support to the service engineersFulfil customer requestsMaintain our NAV system closing service calls / process the relevant paperworkUse our Salesforce system on a day-to-day basisGood communication and reporting with team, service providers, and overseas partnersProcess incoming sales orders and sales return ordersCheck sales orders on NAV system for accuracy prior to confirmation to customerFollow Adande's customer journey process
You will need to:
Have a "passion" for producing first class customer serviceBe Health and Safety focusedGood communication skills with our team, customers, engineers, partners and managers.Show you are reliable and can work diligentlyHelp develop a teamwork approach, whilst maintaining your individual responsibilitiesDemonstrate an in-depth knowledge of all Adande productsBe reliable and diligentCreate effective working relationships with service providersProvide good customer service with the customer 'in mind'Be able to work as part of a team across multiple departmentsBe comfortable working in a high paced environmentIdeally have basic Excel experience, although this is preferred but not essential
How to Apply:If you are interested in this role and would like to learn more please attach your CV to the link provided.....Read more...
Temporary Service Advisor / Customer Support Main Dealership, Bristol
- Location Main Dealership Bristol
- Contract Temporary 40 hours per week, Monday to Friday, 8:00am 5:00pm
- Pay £12.98 £13.00 per hour (depending on experience)
Were looking for a friendly, professional, and organised individual to join our team on a temporary basis at our busy main dealership in Bristol.
This is a fantastic opportunity for someone with strong customer service or administration experience who thrives in a fast-paced environment.
Key Responsibilities
- Be the first point of contact for customers face-to-face and over the phone
- Manage enquiries, bookings, and service updates
- Provide efficient administrative support to the service team
- Accurately process paperwork and service documentation
- Deliver excellent customer care at every stage
Skills & Experience
- Background in customer service, administration, or service advising (automotive preferred, not essential)
- Confident communicator with strong interpersonal skills
- IT literate and quick to pick up new systems
- Organised, detail-focused, and able to multitask effectively
- Professional, positive, and customer-focused approach
If youre enthusiastic, reliable, and enjoy delivering excellent service, wed love to hear from you!
Apply now by sending your CV and availability.....Read more...
JOB DESCRIPTION
The Buyer is responsible for procuring raw materials, finished goods, lab and office supplies, and indirect materials to support production, operations, and administrative needs. This role will manage vendor relationships, coordinate with internal departments, ensure timely supply chain activities, and provide purchasing support for multiple business units, including Corsicana and Agricultural (Ag) operations. The Buyer will also provide administrative support and act as a backup for customer order processing when needed.
Main Responsibilities:
Handle all vendor-related issues, including managing price lists, raw material shortages, price discrepancies, new raw materials, setting up new vendors, and securing documentation from new vendors for setup in internal company systems. Provide support for toll blenders for finished goods production, including placing purchase orders and supplying necessary supporting documentation (SDS and batch sheets). Request and review quotes for new lab equipment purchases and other capital expenditures, while maintaining lab supplies and other inventory on a daily, weekly, and monthly basis. Provide internal support for Accounts Payable by coding and approving invoices within internal company systems as needed. Backup customer service support, including reviewing and placing customer orders, communicating orders to manufacturing and production sites, following-up on production statuses, and updating customers accordingly. Support other areas and departments from an administrative perspective, including providing support for trade shows, industry memberships, and internal shared email addresses.
Key Qualifications:
Associate's Degree in Business, Supply Chain, or other related field. Bachelor's Degree in similar field preferred. 3+ years of administrative and purchasing/procurement experience, with preference given to candidates with experience in a manufacturing environment or related chemical industry. Strong planning/organizational skills, interpersonal skills, problem-solving ability, and negotiation skills. Apply for this ad Online!....Read more...
Customer Support & Office AdministratorSalary: £27,000 to £28,500 dependent on skills and experienceLocation: Hull, HU3Full time office based - 7.15 am – 4.15pm daily –(Early finish 4pm Friday’s)Benefits
Salary: £27,000 to £28,500 (depending on experience)20 days holiday plus bank holidays (23 days + birthday)Company pension schemeChristmas shut downFree on-site parkingTraining and development opportunitiesBirthday day off
Elliott Hygiene is a friendly, family-run business and a leading hygiene, packaging, and catering supplier in the Yorkshire and Humber region. With strong local roots and a reputation for excellence, we’re growing fast and have recently relocated to a new purpose-built office and warehouse facility to support this continued growth.At Elliott Hygiene, our team lives by these values:
Communication, Teamwork, LoyaltyDoing What’s Right and ImprovingFun, Polite, Honest and RespectfulUrgency and Attention to Detail
If you share these values and enjoy delivering outstanding service, we’d love to hear from you.About the roleWe’re looking for a Customer Support & Office Administrator to support our busy team and help us deliver an exceptional customer experience. You’ll play a key role in handling enquiries, processing orders, and ensuring smooth office operations.This is a full-time, office-based role (Monday to Friday, 7.15am to 4.15pm (4pm finish on a Friday). Flexibility on hours may be offered for the right person.Key responsibilities but not limited to:-
Respond to customer enquiries and process orders via phone and email.Monitor and manage online orders daily to ensure smooth processing.Enter customer order details accurately into company systems.Use software such as Unleashed, Xero, Google Sheets and Docs to track orders and prepare quotes.Support office administration tasks, maintaining clear communication and up-to-date records.
About you
Strong organisational and customer service skills.Experience in a professional office environment.High attention to detail, able to multitask and meet deadlines.
Positive team player with good communication skills.
Interested? If you feel that you possess the relevant skills and experience then please send your cv by return. INDLS ....Read more...
