Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
In this role, you???ll handle customer questions, provide product details, troubleshoot issues, and deliver excellent support. A passion for cars and experience in customer service are essential.
Responsibilities
Use your automotive knowledge or experience to support customers.
Communicate clearly, both in writing and on the phone.
Apply your customer service background.
Use logical thinking to solve problems.
Work with a positive, team-oriented approach.
Hold a valid, clean UK driving license.
Key Skills
Proven experience in customer support, especially in tech or automotive.
Familiarity with vehicle data collection methods.
Knowledge of product testing methods and tools.
Basic electronics knowledge.....Read more...
As a Customer Support Technician, you will be the primary point of contact for customers, offering technical assistance and guidance across our full range of products. You will troubleshoot issues, answer inquiries, and ensure our customers receive timely and effective support. Additionally, you will be involved in product testing to ensure optimal performance and reliability.
Responsibilities
Serve as the first point of contact for customers, providing technical support through phone, email, or in-person interactions.
Diagnose and resolve software, hardware, and application issues.
Escalate complex problems to the relevant technical team for swift resolution.
Record and document support cases and solutions in the ticketing system.
Maintain a high level of customer satisfaction by delivering clear, efficient assistance.
Assist with product testing, approvals, and the release process.
Requirements
Proven experience in a customer support role, ideally in a technology-based industry.
Strong writing skills and a professional telephone manner.
Ability to work independently and as part of a team.
Customer-focused, with a passion for problem-solving.
Full, clean UK driving license.
....Read more...
Customer Success Manager
Barnsley – Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.
Key Responsibilities
Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products
Build strong relationships across multiple departments including engineering, design, procurement, and technical teams
Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support
Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience
Target opportunities from warm leads, converting first-time buyers into returning customers
Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process
Deliver world-class service, solving customer problems with tenacity and attention to detail
Skills and Experience
Technical engineering background essential (mechanical, electrical, materials, or related disciplines)
Proven experience in customer service, account management, or sales support
Strong communication skills, both written and verbal, with a professional and approachable manner
Highly organised with excellent attention to detail
Ability to work independently and as part of a collaborative team
Experience with CRM, SAS, marketing, or logistics systems is desirable
Positive, can-do attitude with a focus on problem-solving and customer satisfaction
Why This Role?
Join a driven and collaborative team with a “glass half full” mindset
Work with a diverse range of customers, supporting them globally
Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales
How to Apply
If you are interested, please send an updated CV to nking@redlinegroup.Com or call 01582 878839 / 07961 158788.....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day to day operations.
Key Responsibilities
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
Account Manager - Onboarding and Retention
Barnsley – Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
We are looking for someone passionate about cars who thrives in a dynamic team environment and is eager to grow while serving as the first point of customer support.
You will provide technical support and guidance on our complete range of automotive and vehicle products. Your role will involve troubleshooting issues, answering queries, and ensuring our customers receive prompt and effective assistance.
Responsibilities
Act as the first point of contact for customers, providing technical support via phone, email, or in person.
Diagnose and troubleshoot software, hardware, and application-related issues.
Escalate complex issues to the appropriate technical team, ensuring timely resolution.
Document support cases and solutions in the ticketing system.
Assist with product testing, sign-off, and release processes.
Collaborate with other departments to share insights and improve customer experiences.
Requirements
Proven experience in a customer support role, preferably in a technology-related industry.
Clear, concise writing technique and a polite telephone manner.
Excellent communication skills, both written and verbal.
Ability to work well in a team and independently.
Full, clean UK driving licence.
Basic electronics knowledge.
....Read more...
Engage cross functionally within Roberts Bakery 1887 Group (ie Northwich and Little Treats) to support daily performance KPIs. These include customer delivery performance, off site storage and transport, GRN / POD compliance as well as asset management control
To support all areas of Logistics by spending time in role with different functions, learning key performance enablers and working on projects whilst supporting daily operations.
What you will contribute:
First point of contact for Logistics Coordinator support and cover Liaise with 3PLs and participate in regular reviews to drive continuous improvement, issue resolution and performance management
Champion project on paperless deliveries working with Logistics / Sales team to lead implementation across all customers
Tracking & reporting on KPIs to improve customer service e.g. OTIF, order accuracy, cost, asset management e.g. baskets / pallets etc
Support the reporting and with Sales team +/or Despatch SMs on shorts and lates
Provide data for Customer Service/delivery KPI reports
Investigate and understand customer service issues with NAMs and customer order processing
Learn mechanics of how Dispatch, Distribution and VMU operate and support each other
Spend time with all teams and identify key areas for improvement
Training:
Tailored Delivery: Training is customised to align with your organisation's goals, offering flexible options for in-company sessions or blended learning approaches
End-to-End Support: From initial assessments through to End-Point Assessment, learners benefit from one-to-one coaching, functional skills support, digital learning tools, and access to Microsoft 365
Structured Learning Journey: A combination of on-the-job and off-the-job training, guided by experienced coaches, ensures steady progress through the curriculum towards successful completion of the apprenticeship
Training Outcome:
Upon completion of your Business Administrator Level 3 Apprenticeship you will be employed within the Logistics dept..; also, you will have the opportunity to further develop your knowledge, skills and behaviours and higher qualifications
Employer Description:Roberts Bakery baking bread since 1887.Working Hours :Monday - Friday, 08:00 16:00Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Number skills,Organisation skills,Problem solving skills,Team working....Read more...
As an L1 Support Agent at Aareon UK, you will be the first point of contact for customers using our Fixflo and Arthur platforms. You will provide frontline support by triaging and resolving user queries, delivering clear and timely communication, and ensuring a high standard of service.
Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations. Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations.
The role will involve:
Respond to customer support requests via ticketing system, email, or chat in a timely and professional manner
Accurately log, prioritise and classify support queries based on impact and urgency
Resolve common customer issues independently using documented processes and troubleshooting guides
Escalate unresolved or complex issues to L2 support with clear documentation and context
Maintain internal and external knowledge base articles, updating information as needed
Provide empathetic and clear communication tailored to the user’s technical understanding
Collaborate with team members to share knowledge and improve service consistency
Training:
This will be a blended delivery, a mixture of Microsoft Teams and face to face
Some training will take place on site and all will be within your working hours
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course
Training Outcome:
Progressing could include Customer Success, Account Management, Product Management, Developer or Support
Employer Description:Aareon is Europe's trusted provider of SaaS solutions for the property industry. We operate across six regions in Europe, with more than 13,000 customers with 18 million units.
With locations across Germany, The Netherlands, France, Sweden, Spain and The United Kingdom, we employ more than 2000 people delivering local expertise and partnerships with our customers.
Our mission is more than our work; it's our passion: connecting people, process and property, bringing the ecosystem closer together. We make digitalisation a reality, helping our customers manage and sustain their properties effectively while providing superior digital experiences for everyone involved.Embracing the industry's responsibility, we are dedicated to a more sustainable future. Our commitment encompasses environmental, economic, and social dimensions, empowered by technology that promotes affordable housing and energy efficiency for a brighter tomorrow.Working Hours :Monday to Friday, 9.00am to 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Creative,Initiative,Familiar with ticketing tools,Tech savvy....Read more...
You will support the broader business as required and gain structured experience in:
Product Marketing & Product Support:
Supporting the Product Manager with product-related tasks
Learning product specifications and features
Assisting with product listings, manuals, and PDP content
Working with designers on artwork, packaging, and instructions
Supporting translations and compliance documentation
Website population and product data management
Spreadsheet work, data collation, and asset organisation
Assisting with internal product training and documentation
Sales, Digital & Customer Support:
Handling enquiries via email, live chat, and phone
Supporting inbound and outbound sales calls
Order processing and stock checking
CRM system support (HiPOS, Zoho, and internal tools)
Supporting trade and dealer accounts
Customer communication regarding orders, returns, and upgrades
Production & Warranty Technical Support:
Booking in and booking out customer returns and repairs
Assisting with technical testing and fault diagnosis (training provided)
Supporting product repairs and quality checks
Customer communication regarding warranty processes
Using ticketing and returns systems
Supporting warehouse goods-in / goods-out when required
Exposure to automotive audio, camera, and technology products
Additional Hybrid Responsibilities (As You Progress)
Elite installer network support
Call analysis and identifying training or documentation gaps
Supporting video content for customer support, website, and social media
Improving customer journeys and internal processes
Assisting with documentation and knowledge-base updates
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Strong opportunity for permanent employment and progressionPotential option to progress to Level 4 qualification
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 8.00am - 5.00pm
Finish early on a Friday.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Team working....Read more...
Maitain a polite, positive, and professional attitude when dealing with customers
Assist in responding to customer enquiries through phone, email and online systems
Support the team in ensuring customers receive timely updates on their shipments
Acknowledge and record customer feedback or concerns for senior staff to review
Learn how to process customer orders and input data accurately into internal systems
Under supervision assist in arranging customer collections and deliveries
Support the team in keeping customer portals and records up to date
Help gather PODs and other documentation required by customers
Develop an understanding of Rhenus products, services, and basic logistics processes
Gain introductory knowledge of customs requirements, documentation, and broker processes
Shadow experienced team member to learn how to handle customer accounts and enquiries
Participate in training to build confidence in problem-solving and communication
Work closely with colleagues across departments to support smooth operations
Share any delays, issues, or unusual customer requests with supervisors promptly
Contribute to a positive team environment and assist others when tasks are complete
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Upon successful completion of the apprenticeship, we will be looking at future development opportunities for them
Employer Description:Rhenus Logistics are one of the largest freight forwarding companies, offering high-quality, cost-effective freight logistics solutions for exporters and importers. With 75 years of proven performance, a commitment to results has established Rhenus Logistics as a major operator for freight transport, direct to overland markets and global destinations.
Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working....Read more...
Act as the first point of contact for customer enquiries (phone, email, and in person).
Support the processing of orders for construction labelling products, quotations, and delivery documentation.
Assist in resolving customer queries regarding product suitability, durability, compliance requirements, availability, and lead times.
Learn and apply knowledge of label products, printing specifications, and their applications in construction (e.g., safety signage, equipment labels, hazard warnings).
Maintain accurate records in company systems (CRM/ERP).
Liaise with production, warehouse, and logistics teams to ensure customer requirements are met.
Support the preparation of customer reports and updates.
Handle complaints professionally and escalate where necessary.
Promote a positive company image by providing excellent service and adhering to company values.
Training:Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.
Functional Skills in English and Maths (if not already achieved).
Mentoring and support from experienced colleagues.
Training Outcome:On successful completion of the apprenticeship, potential progression routes include:
Customer Service Advisor (Level 3)
Sales Support Administrator
Account Management
Employer Description:We are proud to be a leading label manufacturer across the UK, offering label printing services across various industries, addressing common challenges such as products arriving without proper identification, labels becoming unreadable or faded, and damage caused by exposure to heat.Working Hours :Standard working hours:
Monday - Thursday, 9.00am - 5.00pm.
Friday, 9.00pm - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Support Technician required to join a GIS intelligence Customer Success team. As the first point of contact for clients, you will help them navigate our products, provide technical support, and ensure they get the most out of our data. You???ll work with the team to generate bespoke data and assist with troubleshooting any technical inquiries.
Skills
Degree in GIS, Geography, or a related.
Python.
GIS technologies ideally QGIS.
Role
Address customer inquiries and provide timely solutions.
Generate bespoke data and maps for clients.
Update CRM system.
Gather customer feedback to improve services.....Read more...
Support Technician required to join a GIS intelligence Customer Success team. As the first point of contact for clients, you will help them navigate our products, provide technical support, and ensure they get the most out of our data. You???ll work with the team to generate bespoke data and assist with troubleshooting any technical inquiries.
Skills
Degree in GIS, Geography, or a related.
Python.
GIS technologies ideally QGIS.
Role
Address customer inquiries and provide timely solutions.
Generate bespoke data and maps for clients.
Update CRM system.
Gather customer feedback to improve services.....Read more...
As a Professional Services Apprentice at Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation.
This role is well suited to someone at an early stage of their career who is interested in developing a strong technical understanding of SaaS products, with a longer-term ambition to move into a Product or Development role. You’ll gain hands-on exposure to real customer use cases, system configuration, and how product decisions impact customers at scale.
The role will involve:
Support standard onboarding projects under guidance from Senior PS consultants
Assist with system configuration, data setup, and testing activities
Help prepare and deliver customer training sessions and onboarding materials
Maintain accurate project documentation and status updates
Support go-live activities and handover to Customer Success and Support
Training:This will be a blended delivery, a mixture of Microsoft Teams and face to face. Some training will take place on site and all will be within your working hours.
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.Training Outcome:Progressing could include Customer Success, Account Management, Product Management, Developer or Support.Employer Description:Aareon is Europe's trusted provider of SaaS solutions for the property industry. We operate across six regions in Europe, with more than 13,000 customers with 18 million units.
With locations across Germany, The Netherlands, France, Sweden, Spain and The United Kingdom, we employ more than 2000 people delivering local expertise and partnerships with our customers.
Our mission is more than our work; it's our passion: connecting people, process and property, bringing the ecosystem closer together. We make digitalisation a reality, helping our customers manage and sustain their properties effectively while providing superior digital experiences for everyone involved.Embracing the industry's responsibility, we are dedicated to a more sustainable future. Our commitment encompasses environmental, economic, and social dimensions, empowered by technology that promotes affordable housing and energy efficiency for a brighter tomorrow.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Tech savvy,Awarness of SaaS products,Salesforce or similar systems....Read more...
2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
2nd line Desktop Support Enigneer required to provide internal Enterprise IT Support.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus
Certifications:
- MCP on Windows certification preferred
- Dell certification preferred
Additional general requirements:
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing:
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair.
....Read more...
A leading provider of industrial equipment is looking for a Customer Support and Aftersales Specialist to enhance client experience and drive business growth.
Key Responsibilities:
Win back lost business, convert competitor accounts, and promote service contracts.
Build trust with clients, understand their needs, and recommend tailored solutions.
Manage renewals, process inquiries, and support field service operations.
Handle quotes, maintain service records, and ensure smooth contract renewals.
Lead projects, mentor junior staff, and contribute to team initiatives.
Requirements:
Office-based qualification or apprenticeship (business training preferred).
Four years of aftersales or customer support experience.
Strong communication, organisation, and problem-solving skills.....Read more...
A leading provider of industrial equipment is looking for a Customer Support and Aftersales Specialist to enhance client experience and drive business growth.
Key Responsibilities:
Win back lost business, convert competitor accounts, and promote service contracts.
Build trust with clients, understand their needs, and recommend tailored solutions.
Manage renewals, process inquiries, and support field service operations.
Handle quotes, maintain service records, and ensure smooth contract renewals.
Lead projects, mentor junior staff, and contribute to team initiatives.
Requirements:
Office-based qualification or apprenticeship (business training preferred).
Four years of aftersales or customer support experience.
Strong communication, organisation, and problem-solving skills.....Read more...
Customer Experience & Marketing AssistantSalary: £28,000 Location: Acton, West London (W3) – full-time, office-based Hours: 9am–5pm, Monday to Friday Right to Work: You must be eligible to work in the UKCompany OverviewEsska Shoes is an independent footwear brand known for stylish, comfortable shoes and exceptional customer care. We sell direct to customers online and through our London shop, and we pride ourselves on being friendly, responsive, and detail focused.We are now looking for a Customer Experience & Marketing Assistant to join our team. This is a varied role combining customer service with hands-on marketing and website support — ideal for a recent graduate or someone early in their career with strong Photoshop skills and a positive, can-do attitude.Role OverviewThis role blends inbound customer communication with creative and digital marketing support.You will be the first point of contact for Esska customers, managing enquiries via email, Gorgias, telephone, and Instagram, while also supporting the marketing and e-commerce team with image editing, website updates, and content creation.You will also assist customers in our Esska shop, giving you a well-rounded view of the brand and our customers.Key ResponsibilitiesCustomer Experience
Act as the first point of contact for customer enquiries via email, Gorgias (our ticketing software), telephone, and Instagram DMs.Deliver warm, empathetic, and solution-focused customer service across all channels.Manage and track customer conversations using Gorgias.Use Shopify and SWAP to review orders/returns and resolve customer queries.Support customers in the Esska shop when required, offering product advice and processing transactions.Maintain a professional and positive attitude, ensuring every customer feels valued.Stay up to date with Esska products, promotions, and policies.
Marketing & Website Support
Crop, colour-correct, and prepare product imagery in Photoshop to required specifications.Maintain and organise the image library.Upload images to the Esska website.Write and update product descriptions for the website, using tools such as Shopify AI where appropriate.Assist with social media content and posting in line with the social media plan.
This list is not exhaustive, and the role will evolve as the business grows.Skills & Experience
Experience in a customer service role (retail, e-commerce, or fashion preferred).Familiarity with Gorgias or a similar customer support platform is highly desirable.Confident using Photoshop for image cropping and basic colour correction.Strong written and verbal communication skills.Good organisational skills and the ability to multitask.Comfortable working with SaaS platforms such as Shopify, Instagram, Google Sheets / Excel.
Personal Attributes
Positive, friendly, and approachable.Detail-oriented with a strong sense of accuracy.Proactive and willing to learn new skills.Comfortable working both independently and as part of a team.Genuine interest in fashion, e-commerce, and customer experience.
What We Offer
Competitive salary.A supportive, collaborative team environment.Hands-on experience across customer experience, marketing, and e-commerce.Opportunity to grow and develop your skills within a growing brand.
If you are enthusiastic, organised, and excited about working across customer service and marketing in a growing fashion business, we’d love to hear from you.Please submit your CV and a short cover letter explaining why you’d be a good fit for Esska Shoes.You must be eligible to work in the UK. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
We are looking for a detail-oriented Sales Account Administrator to support UK Sales team. You will play a key role in managing day to day sales operations, from processing orders and updating CRM data to coordinating with customers and internal departments.
Key Responsibilities:
Support the sales team to achieve targets and ensure customer satisfaction.
Manage order entry, CRM updates, and customer communication.
Coordinate with internal teams on shipping, invoicing, and documentation.
Prepare quotations, handle RMA requests, and maintain accurate records.
Provide regular reports on sales activities and performance.
About You:
Three or more years of experience in sales administration or customer service.
Excellent communication and organisational skills.
Strong attention to detail and accuracy.
Confident multitasker with a proactive attitude.
....Read more...
Accounts Administrator required to join an established customer services team at my precision manufacturing client who supply aerospace and other large engineering customers.
The ideal candidate will be an experienced Account Coordinator with experience to processing customer account orders.
Requirements
Customer service support experience in the manufacturing industry.
MS Office Suite fluency of Excel and PowerPoint
Good English and Maths.
SAP knowledge desirable.
Responsibilities
Customer account management.
Ownership of customer issues and resolution.
Orders processing.....Read more...
