In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment.This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online.As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service.Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environmentHere are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekendsWork Permissions:You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parksEmbarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives.By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction.If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
Operations Coordinator (Part Time)
This is a key support role within the operations function, offering excellent career development opportunities across the wider business.
Key Responsibilities of this Operations Coordinator role based in Aldermaston:
Operations & Customer Support Coordination – Act as a primary point of contact for customer and internal enquiries, providing timely, professional support and ensuring smooth day-to-day operations.
Order Processing & Management – Handle customer orders from initial enquiry through to delivery, ensuring accuracy, efficiency, and full end-to-end coordination.
Sales & Commercial Support – Support the sales and operations teams by preparing quotations, proposals, and associated documentation, helping ensure customer requirements are met.
Logistics & Scheduling – Coordinate deliveries, monitor stock levels, and liaise with internal departments and suppliers to ensure efficient fulfilment of orders.
Administrative & Systems Support – Maintain accurate records, update CRM systems, manage customer accounts, and produce regular operational and sales reports.
Key Requirements for this Operations Coordinator role in Aldermaston:
Proven experience in an operations coordination, sales administration, or customer service role.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills with a proactive, customer-focused approach.
Proficient in Microsoft Office and CRM systems.
Ability to work independently and as part of a collaborative team (part-time flexibility required).
To apply for this Part Time Operations Coordinator role in South England, please send your CV to NDrain@redlinegroup.Com or call 01582 878828.....Read more...
Name of role holder: Executive Driver & Commercial Support RepresentativeReport to: Chief Commercial OfficerDepartment: SalesDivision: Trade SalesBased: Lordswood and CapstoneSalary: £35k-£40k +++Purpose of role:To provide professional, safe, and reliable transportation for the Chief Commercial Officer (CCO), ensuring efficient travel throughout the UK while maintaining the highest standards of discretion, confidentiality, and professionalism. When not engaged in driving duties, the role will support the Senior Commercial Team in the coordination and delivery of key sales activities. Responsibilities will include customer relationship management (CRM) administration, sales reporting, customer contact planning, account analysis, territory planning, meeting preparation, and supporting commercial projects. The role will also provide assistance during customer visits and meetings, gaining exposure to key account management and business development activities. This position is designed as a development opportunity for an individual with some sales, customer service, account management, or business development experience who wishes to build a long-term career in commercial sales. Through structured development, customer exposure, and mentoring from the Commercial Leadership Team, the successful candidate will be expected to progress towards an Area Sales Manager position as their experience and capability develop.Executive Driver DutiesProvide safe, professional and punctual transportation for the Chief Commercial Officer throughout the UK.Plan routes efficiently, considering traffic, weather and scheduling requirements.Maintain flexibility to support early morning starts, late finishes and occasional overnight stays.Ensure the executive vehicle is maintained to the highest standards of cleanliness, roadworthiness and presentation.Conduct routine vehicle inspections and coordinate servicing, MOTs and repairs.Manage travel itineraries and support the coordination of appointments and meetings where required.Assist with transportation of documents, materials and equipment needed for business meetings.Represent the company professionally when interacting with customers, suppliers and stakeholders.Commercial & Sales DutiesSupport the Senior Sales Team with CRM data management, customer records, opportunity tracking, and pipeline reporting.Assist in the preparation of sales forecasts, territory plans, customer reviews, and business reports.Coordinate customer appointments, visits, and follow-up activities.Prepare meeting packs, presentations, and commercial documentation.Support key account management activities and maintain regular contact with customers.Conduct market and competitor research to identify commercial opportunities.Assist with lead generation and prospect identification activities.Attend customer visits and meetings alongside senior sales colleagues to gain commercial experience.Maintain accurate records within company CRM systems.Support sales campaigns, product launches, and commercial initiatives.Confidentiality & Professional ConductMaintain absolute discretion regarding all business information, discussions, customer data and commercially sensitive matters.Handle confidential documents and information securely at all times.Demonstrate professional judgement and integrity when exposed to strategic, financial and organisational information.Act as a trusted representative of the Chief Commercial Officer and the wider business.Knowledge, Skills & ExperienceEssentialSupport the Senior Sales Team with CRM data management, customer records, opportunity tracking, and pipeline reporting.Assist in the preparation of sales forecasts, territory plans, customer reviews, and business reports.Coordinate customer appointments, visits, and follow-up activities.Prepare meeting packs, presentations, and commercial documentation.Support key account management activities and maintain regular contact with customers.Conduct market and competitor research to identify commercial opportunities.Assist with lead generation and prospect identification activities.Attend customer visits and meetings alongside senior sales colleagues to gain commercial experience.Maintain accurate records within company CRM systems.Support sales campaigns, product launches, and commercial initiatives. Personal AttributesExperience using CRM systems.Experience within construction, manufacturing, engineering, industrial, or distribution sectors.Knowledge of sales processes and customer account management.Experience supporting senior managers or directors.The ability to remain calm and professional under pressure.....Read more...
We are recruiting a Pharmaceutical Customer Service Executive to join a leading Pharmaceutical company based in Kent on a hybrid working, 12 month contract. This is an exciting opportunity for a motivated individual to become a key part of a Sales Order Management & Customer Excellence Team.
As the Pharmaceutical Customer Service Executive, you will deliver exceptional front-line support to healthcare professionals, customers, and internal teams, ensuring every interaction reflects the organisations commitment to outstanding customer service. The position offers a dynamic work environment, supporting a large customer base in a fast-paced sector, with a focus on building strong relationships and resolving customer queries efficiently and compliantly.
KEY DUTIES AND RESPONSIBILITIES
Your duties as the Customer Service Executive will be varied however the key duties and responsibilities are as follows:
- As the Pharmaceutical Customer Service Executive, you will act as a primary point of contact for customers, healthcare professionals, and internal colleagues, delivering high-quality service in every interaction.
- As the Pharmaceutical Customer Service Executive, you will respond professionally, accurately, and empathetically to customer enquiries via telephone and email.
- As the Pharmaceutical Customer Service Executive, you will manage complex complaints, queries, and escalations effectively, acting as a trusted advocate for customers.
- As the Pharmaceutical Customer Service Executive, you will investigate customer concerns, support cross-team collaboration, and identify insights to improve the customer experience.
- As the Pharmaceutical Customer Service Executive, you will support operational activities, ensure compliance with internal procedures, and contribute to continuous improvement initiatives.
ROLE REQUIREMENTS
To be successful in your application to this exciting role as the Pharmaceutical Customer Service Executive, we are looking to identify the following on your profile and past history:
- A Degree or higher level in a relevant field (e.g., Healthcare, Customer Service, Business Administration).
- Proven experience delivering outstanding customer service in a fast-paced environment.
- Strong communication skills, both verbal and written, with the ability to handle difficult conversations professionally.
- Excellent organisational and problem-solving skills, with an eye for accuracy and detail.
Key Words: Customer Service / Healthcare / Customer Support / Complaint Resolution / Communication Skills / Problem Solving / Team Collaboration / Compliance / Customer Experience / Operational Excellence / Pharmaceutical / Life Sciences
"Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the STEM sectors, combining recruitment expertise with scientific knowledge to help you advance your career."....Read more...
Sales Administrator
£29,000 - £35,000 + Career Development + Early Friday Finish
Witney, Oxfordshire | Office Based
Are you an organised and proactive administrator looking for a varied role with genuine career development opportunities?
We're recruiting a Sales Administrator to join a successful and growing manufacturer of automotive components and classic car parts. Working within a friendly and supportive team, you'll play a key role in supporting customer service, sales administration and wider commercial activities across a portfolio of well-established brands.
This is an excellent opportunity for someone with previous administration, sales support or customer service experience who enjoys a fast-paced environment and wants to develop their career within a successful business.
The Role
As a Sales Administrator, you'll support the day-to-day running of the commercial function, ensuring customers receive an excellent experience while helping the wider team deliver efficient sales and operational processes.
Key responsibilities include:
Sales Administration
Processing customer orders and updating information within SAP and online ordering systems.
Managing customer backorders and proactively chasing outstanding orders.
Producing warehouse pick lists to support daily dispatch activities.
Supporting online order fulfilment and coordinating deliveries.
Customer Service & Support
Acting as the first point of contact for customer enquiries, providing professional telephone and email support.
Ensuring customer requests are handled promptly and professionally.
Processing returns and supporting aftersales activities.
Systems & Business Support
Maintaining accurate customer information across business systems.
Supporting SAP, CRM and website data maintenance.
Uploading pricing information and managing system updates.
Liaising with external software and IT providers when required.
Marketing & Commercial Support
Assisting with customer communications and marketing campaigns.
Supporting promotional activities, events and customer visits.
Providing wider commercial support and contributing to business improvement projects.
About You
We're looking for someone who is organised, professional and enjoys working with both customers and colleagues.
You'll ideally have:
Experience in a Sales Administrator, Sales Support, Customer Service, Commercial Administration or Business Support role.
Strong organisational skills and excellent attention to detail.
Confident communication skills with a professional approach.
Good Microsoft Office skills, including Excel and Word.
The ability to prioritise and manage multiple tasks effectively.
A positive, flexible and team-focused attitude.
Experience of SAP or a similar ERP system would be beneficial but is not essential, as full training will be provided.
You don't need automotive experience to be successful in this role. We're looking for somebody with the right attitude, strong organisational skills and a genuine desire to learn.
What's on Offer?
Salary of £29,000 - £35,000, depending on experience.
Genuine career development opportunities.
Ongoing training and support.
A varied and interesting role with plenty of scope to grow.
Friendly and supportive team environment.
Early finish every Friday.
Generous holiday entitlement.
Opportunity to join a successful and expanding business.
Apply in Confidence
To apply for the position of Sales Administrator - Job Ref 4385KBA, please send your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd, or call 07908 893621 for a confidential discussion
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Technical Sales Engineer
Location: UK – Remote (Regular UK Travel)
An exciting opportunity has arisen for a Technical Sales Engineer to join a specialist electronics organisation supplying and manufacturing high-reliability electronic components for demanding applications across aerospace, defence, space, rail, industrial, audio and other harsh-environment markets.
The company has over 50 years of technical expertise and provides a broad portfolio of passive, interconnect, power, magnetic, optoelectronic, semiconductor and electromechanical components. Working with leading manufacturers and customers across highly regulated industries, the business combines strong technical knowledge with a consultative approach to customer support and design-in activity.
This is a customer-facing technical sales role supporting customers and internal sales teams across the UK. The successful candidate will provide technical guidance on component selection, support customer design activity, identify new business opportunities and help develop long-term customer relationships.
This role would suit a technically minded sales professional with an electronic or electrical engineering background and experience within electronic components, applications engineering, technical sales or product support.
Main Responsibilities of the Technical Sales Engineer (UK):
Provide technical and commercial support to customers across the UK
Act as a technical resource for internal and external sales teams
Support customer design activity, qualification projects and design-in opportunities
Attend customer meetings, site visits, exhibitions and supplier visits
Provide application-level guidance and support component selection activities
Identify and develop new business opportunities across existing and prospective accounts
Support key franchise growth initiatives and supplier development plans
Work closely with internal sales, product management, quality, engineering and supplier contacts
Support supplier presentations, training sessions and joint customer visits
Maintain accurate records of opportunities, customer activity, visit reports and forecasts within company systems
Provide feedback on market trends, customer requirements, competitor activity and emerging technologies
Support opportunity development and conversion through a consultative, solutions-led approach
Requirements of the Technical Sales Engineer (UK):
Proven experience within technical sales, applications engineering, field sales engineering or product specialist roles within the electronic components industry
Strong technical understanding of electronic and/or electromechanical components and their applications
Experience supporting customer design activity and developing technical opportunities
Ability to communicate effectively with engineering, procurement and commercial stakeholders
Strong commercial awareness with the ability to identify opportunities, support price negotiations and convert business
Ability to work independently whilst collaborating effectively with wider teams
Full UK Driving Licence and willingness to travel regularly across the UK
Experience supporting customers within aerospace, defence, space, rail, industrial, audio or other high-reliability sectors
Experience within one or more of the following technology areas would be highly advantageous:
Passive Components
Ceramic, Electrolytic, MLCC, Film and Tantalum Capacitors
Composite, Foil, Thin-Film, Thick-Film and Wirewound Resistors
Magnetics, Inductors, Transformers and Ferrite Components
Encapsulated Power Supplies
Circuit Breakers, Contactors and Thermostats
EMC Components, Filters and Shielding
RF Components and Resonators
Current, Temperature, Pressure, Flow and Optical Sensors
High-Reliability Semiconductors, ICs and Oscillators
Desirable:
Degree in Electrical or Electronic Engineering or a related subject
Familiarity with qualification standards and approvals within Aerospace, Defence and Space
Experience working with franchised manufacturers and supplier networks
Understanding of defence, aerospace or high-reliability supply chains
Established relationships with major UK Aerospace, Defence or Space customers
Experience designing for high-reliability and harsh-environment applications
Experience supporting technically complex design-in programmes
To apply for this Technical Sales Engineer opportunity, please send your CV to Kishan Chandarana at Redline Group:
Kchandarana@redlinegroup.Com....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Sales & Customer Support CoordinatorSalary: £28,000 - £31,000 per annum, plus uncapped performance-related bonusLeeds (supporting Manchester and wider depots)PermanentHours: 08:30 - 17:00, Monday to Friday – office basedJoin One of the Sunday Times Best Places to WorkAt innergy, we're proud to be a Yorkshire business with big ambitions and an even bigger focus on our people.Recognised as one of the Sunday Times Best Places to Work, we've built a culture where people feel supported, valued and given the opportunity to grow. We believe work should be enjoyable, rewarding and somewhere you can build a long-term career, not just have a job.We're a friendly, down-to-earth team who genuinely enjoy working together. Whether it's celebrating success, supporting each other through busy periods, getting involved in team socials or helping colleagues develop their careers, people are at the heart of everything we do.As we continue to grow, we're looking for someone who shares our values and wants to be part of the journey.About the RoleThis is a varied and fast-paced role that sits at the heart of our customer and sales operation.You'll be one of the first points of contact for customers, handling enquiries, supporting existing accounts and helping ensure our customers receive the excellent service we're known for.No two days are quite the same. One minute you'll be helping a new customer join us, the next you'll be supporting key accounts, resolving a query or working alongside colleagues across the business to deliver a great customer experience.You'll be supported by an experienced management team who are invested in your success and development from day one.What You'll Be DoingCustomer & Sales Support
Handle all new domestic LPG, beer gas and industrial gas enquiriesRespond to pricing queries from existing customersProcess additional cylinder requests and maintain customer recordsManage contract renewals and supply agreementsSupport customers with product and service enquiriesBuild positive relationships with customers through excellent serviceAccount Management & Customer RetentionFollow up with lapsed customers and identify opportunities to win back businessReview customer cylinder balances and investigate discrepanciesProduce monthly cylinder statements for key accountsHelp ensure customer accounts remain accurate and up to date
Operational & Administrative Support
Manage the shared sales enquiries inbox and ensure prompt responsesProcess stockist forms, surplus orders and pricing updatesHandle enquiries relating to gas cages, cylinders and helium productsWork closely with colleagues across multiple depots to support customer requirements
Customer Experience
Investigate customer concerns and support positive resolutionsHelp maintain the high standards of service our customers expect
Development & Career OpportunitiesWe believe in investing in our people.This role offers the opportunity to develop a broad understanding of the LPG, industrial gas and beer gas sectors while building valuable commercial, customer service and account management skills.You'll receive ongoing support, mentoring and coaching from experienced colleagues and managers. For the right person, there are genuine opportunities to take on additional responsibility and develop a long-term career within innergy.Many of our team members have progressed into more senior roles, and we're always keen to support people who want to grow.What We're Looking ForWe're less interested in whether you've worked in our industry before and more interested in the sort of person you are.You'll likely be:
Friendly, positive and approachableOrganised and able to manage multiple prioritiesA confident communicator both on the phone and by emailSomeone who enjoys solving problems and helping customersA team player who likes working closely with colleaguesKeen to learn, develop and take ownership of your workPrevious experience in customer service, sales support or administration would be beneficial, but attitude and willingness to learn are just as important.
Why Join innergy?
Sunday Times Best Places to Work employerSupportive and approachable leadership teamOngoing training, mentoring and developmentReal opportunities for career progressionFriendly, welcoming colleaguesRegular team events and social activitiesA growing business where your contribution genuinely mattersCompetitive salary and uncapped bonus opportunity
What Success Looks Like
Customer enquiries handled promptly and professionallyStrong customer relationships and positive feedbackAccurate and well-maintained customer accountsEffective management of sales administration activitiesPositive contribution to the wider team and company culture
Interested? If you feel that you possess the relevant skills and experience, then please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
JOB DESCRIPTION
Technical Service Representative
Salary: $70,000 - $90,000 annually
Department: Sales
Reports To: Regional Sales Manager
FLSA Status: Exempt
Position Summary
The Technical Service Representative is responsible for providing technical expertise and service support to customers within an assigned territory. This position works directly with customers to optimize coating performance, resolve process issues, conduct product evaluations, provide training, and support new product implementations. The role serves as a key technical resource, partnering with customers and internal teams to ensure customer satisfaction and product success. [FWK - Tech...esentative | Word]
Essential Duties and Responsibilities
Serve as the primary technical resource for assigned customers and territory accounts.
Analyze customer issues and recommend solutions to improve product performance and application processes.
Conduct on-site product testing, evaluations, and process refinements.
Provide customer training on products, application techniques, and best practices.
Support equipment installations, startups, and technical troubleshooting activities.
Evaluate coating performance and assist customers with quality improvement initiatives.
Document service activities, technical findings, and customer recommendations in a timely manner.
Conduct process audits and identify opportunities for operational improvement.
Collaborate with laboratory, operations, product development, and sales teams to resolve complex technical issues.
Maintain a strong working knowledge of company products, technologies, and industry trends.
Represent FinishWorks professionally at customer facilities, trade shows, and industry events.
Travel throughout assigned territories to support customer needs.
Prepare regular reports on customer activities, technical support efforts, and project progress.
Perform additional duties and special projects as assigned. [FWK - Tech...esentative | Word]
Qualifications
Required
High school diploma or equivalent required.
Minimum one year of industrial finishing, coatings, manufacturing, laboratory, or related technical experience.
Valid driver's license and ability to travel extensively.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Proficiency with Microsoft Office applications.
Preferred
Experience with industrial wood coatings, paint systems, or finishing applications.
Experience conducting customer training programs.
Technical laboratory or formulation experience.
Experience working directly with manufacturing customers. [FWK - Tech...esentative | Word]
Benefits
Competitive salary range of $70,000 - $90,000
Medical, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Company-paid life insurance
Career development opportunities
Travel and customer-facing technical experienceApply for this ad Online!....Read more...
Commercial Manager - Interal Sales
Aylesford, Kent
£50,000 - £55,000pa
Monday to Friday 08:30–17:00
KHR are working with a well-established and growing manufacturing business based in Aylesford who are looking to hire an experienced Commercial Manager.
This is a key leadership role, overseeing the internal commercial function and driving performance, customer service and continuous improvement across the business. You will lead a team covering Technical Support, Order Processing, Quotations & Estimating and Customer Services, ensuring all departments work collaboratively to support commercial growth and deliver an excellent customer experience.
Working closely with the Commercial Director and National Sales Manager, you will play a key role in developing processes, improving operational efficiency and aligning internal and external sales activities.
Key Responsibilities:
- Lead, develop and coordinate the internal commercial teams, ensuring effective communication, clear responsibilities and consistent standards
- Drive customer service excellence, maintaining high standards of support throughout the customer journey
- Improve processes across quotations, order processing, technical support and customer services to enhance efficiency and commercial performance
- Oversee and develop CRM systems, ensuring accurate data, effective reporting and visibility of sales activity and opportunities
- Work closely with external sales teams to improve communication, handovers and the management of customer opportunities
- Monitor KPIs, quotation conversion, order accuracy, turnaround times and overall team performance
- Identify and implement continuous improvement initiatives, including the use of digital tools and automation
- Support staff development through coaching, training, succession planning and performance management
- Lead the transition to a new functional structure, improving collaboration and accountability across the internal commercial function
Candidate Profile
- Solid experience in a commercially focused administrative or management role with exposure to sales or business development
- A minimum of 5 years' experience in people management and team leadership
- Strong commercial awareness, with an understanding of construction contracts, pricing and margins
- Excellent communication skills, with the ability to bridge technical, operational and customer-facing teams
- A proven track record of delivering excellent customer service and driving process improvements
- Experience using ERP and CRM systems, alongside strong Microsoft Office skills, particularly Excel
- Highly organised and analytical, with excellent attention to detail and the ability to manage competing priorities
At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regard to a specific role, then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics, etc, please could you also submit a "clean" copy in Word. Thank you.
Knowledge House Resourcing Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of Knowledge House Resourcing Ltd. Keep in touch with us online for job alerts, industry updates and market...
....Read more...
JOB DESCRIPTION
Technical Sales & Service Representative
Salary: $70,000 - $90,000 annually
Department: Sales
Reports To: FWK Local Sales Manager
FLSA Status: Exempt (Salaried) [FWK - Tech...ce 10.1.25 | Word]
Position Summary
The Technical Sales & Service Representative is responsible for developing new business opportunities, maintaining strong customer relationships, and providing technical support throughout an assigned territory. This position serves as the primary point of contact for customers and works closely with internal teams to deliver solutions, support product trials, and drive sales growth. The role combines business development, account management, technical expertise, and customer service to help customers achieve success with FinishWorks products. [FWK - Tech...ce 10.1.25 | Word]
Essential Duties and Responsibilities
Develop new business opportunities and generate qualified sales leads within an assigned territory.
Build and maintain strong relationships with existing and prospective customers.
Schedule and conduct customer visits, sales calls, product demonstrations, and presentations.
Manage the sales process from prospecting through closing new business opportunities.
Achieve sales growth objectives and profitability goals for assigned accounts and territories.
Identify customer needs and recommend solutions that improve productivity, quality, and performance.
Provide technical support by troubleshooting product, process, and application concerns.
Conduct product demonstrations and support customer trials and evaluations.
Maintain detailed records of customer interactions, sales activities, and opportunities using CRM software.
Prepare and submit activity reports, trip reports, and market intelligence updates.
Collaborate with laboratory personnel to coordinate product testing, trial requests, and new product evaluations.
Document trial results and customer feedback to support continuous product improvement.
Represent FinishWorks professionally at trade shows, customer meetings, industry events, and company functions.
Stay informed of market trends, competitive activity, and customer needs within the assigned territory.
Travel throughout the territory as required to support customers and business development efforts. [FWK - Tech...ce 10.1.25 | Word]
Qualifications
Required
High school diploma or equivalent.
Minimum of 5 years of sales experience, preferably within industrial coatings, manufacturing, chemical products, or a related industry.
Valid driver's license.
Strong communication, presentation, and relationship-building skills.
Excellent organizational and time management abilities.
Proficiency with Microsoft Office and CRM systems.
Ability to travel regularly throughout the assigned territory.
Ability to work independently while managing multiple priorities. [FWK - Tech...ce 10.1.25 | Word]
Preferred
Bachelor's degree in Business, Marketing, Chemistry, Manufacturing, or a related field.
Experience with industrial finishing, wood coatings, paint systems, or chemical coatings.
Previous technical sales or territory management experience.
Experience conducting product demonstrations and customer training. [FWK - Tech...ce 10.1.25 | Word]
Key Skills
Business Development
Territory Management
Technical Sales
Customer Relationship Management
Account Growth
Problem Solving
Product Demonstrations
Negotiation
Presentation Skills
CRM Software
Manufacturing and Industrial Sales Knowledge [FWK - Tech...ce 10.1.25 | Word]
Benefits
Competitive salary: $70,000 - $90,000
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off and Holidays
Life Insurance
Professional Development Opportunities
Company-Supported Travel and Training
Why Join FinishWorks?
At FinishWorks, you'll have the opportunity to directly impact customer success while building lasting relationships and growing a successful sales territory. If you are a driven sales professional who enjoys solving problems, supporting customers, and developing new business opportunities, we'd like to hear from you.Apply for this ad Online!....Read more...
Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies
Training:
Customer Service Specialist Level 3
The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
Functional Skills in English and maths if required
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at the professional level.
Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management
Training Outcome:Customer Services Manager.Employer Description:Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!Working Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Customer Experience Business Analyst
The Company
Our client is a well-established life insurance provider with a long-standing presence in the Australian market, trusted by millions to protect what matters most. With a strong focus on customer experience and a genuine commitment to doing right by the people they serve, they continue to invest in innovative ways to support their customers through every stage of their journey.
The Opportunity
An exciting opportunity has arisen for a Customer Experience Business Analyst to join a collaborative marketing function within a leading life insurance business. This is a hands-on, individual contributor role, you won't be managing a team, but you will lead discovery, mapping and business case development across key customer lifecycle moments, working closely with stakeholders across the business to define future state experiences and see recommendations through to implementation.
Key Accountabilities
Lead discovery activities across key customer lifecycle moments, mapping current state journeys, processes and communications to identify pain points and opportunities
Facilitate workshops to define future state experiences, developing journey maps, requirements and impact assessments for prioritised initiatives
Prepare options analysis, recommendations and business cases to support prioritisation and decision making
Build strong relationships across product, legal, compliance, risk, digital and customer service teams to support discovery and delivery
Present findings, recommendations and business cases to senior stakeholders, building alignment and support for change
Define and track success measures for customer experience improvements, evaluating outcomes once changes are implemented
Use customer feedback, complaints and operational data to identify further opportunities for improvement
Ideal Experience
3+ years' experience as a Business Analyst, Customer Experience Analyst, Business Change Analyst, Service Designer or similar
Proven experience leading discovery activities, gathering requirements and mapping customer journeys and business processes
Strong analytical and problem solving skills, including root cause analysis and business case development
Comfortable working across business, operational, technology, risk and compliance stakeholders to build alignment and drive change
Experience operating in regulated environments, ideally within financial services or insurance, is highly regarded but not essential
Why Apply
Join a purpose driven organisation with a genuine focus on improving outcomes for its customers
Play a hands on role shaping how customers experience key moments across their journey
Access to training programs and mentorship opportunities designed to support your ongoing growth
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. At Parity, we believe in people, not just data. Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.
....Read more...
Sales CoordinatorLocation: Brighton (Central Brighton) Salary: £28,000 - £32,000 per annum Job Type: PermanentA growing telecommunications provider based in the heart of Brighton are seeking a highly organised and customer-focused Sales Coordinator to join their team on a permanent basis.This is an excellent opportunity for someone with experience in sales support, customer service, or account coordination who enjoys working in a fast-paced, customer-facing environment and is looking to develop their career within a thriving telecoms business.As a Sales Coordinator, you will play a key role in supporting both the direct and wholesale sales channels, ensuring customers receive an exceptional service while providing administrative and operational support to the wider sales team.Key Responsibilities
Booking and coordinating meetings for the sales team
Maintaining and updating CRM systems, ensuring all customer data is accurate and up to date
Answering inbound sales enquiries and directing customers appropriately
Preparing and issuing basic quotations
Supporting customers with queries relating to products, pricing lists, contract terms and services
Providing administrative support across both wholesale and direct sales channels
Liaising with internal departments to ensure a seamless customer experience
Managing sales documentation and contract administration
Building and maintaining strong relationships with customers and stakeholders
About You The successful candidate will have:
Previous experience in a Sales Coordinator, Sales Support, Customer Service or similar role
Strong organisational and administrative skills
Experience working with CRM systems
Excellent communication skills and a professional telephone manner
A customer-focused approach with excellent attention to detail
The ability to manage multiple priorities in a busy environment
Experience within telecommunications, technology or a related sector would be advantageous, but is not essential
Paying between £28,000-£32,000, depending on experience. Must be eligible to work in the UK. Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home....Read more...
The role combines marketing, sales outreach, data and customer engagement. You’ll work alongside the existing marketing and social media team to create engaging content, support campaigns, conduct outreach, analyse data, identify opportunities and help drive business growth.
You’ll be encouraged to use AI and existing business data to improve targeting, support sales activity and make marketing more effective.
What you’ll doContent & Social Media
Support social media activity across Facebook, X, LinkedIn, TikTok and Instagram
Create engaging content, including filming and editing activity clips
Use AI to generate ideas, create copy, plan campaigns and repurpose content
Monitor trends and identify content and promotional opportunities
Record and edit video using Premiere Pro and other digital tools
Assist with presentations, proposals and marketing materials while following brand guidelines
Work collaboratively with the wider marketing team
Website & Data
Help manage and update e-commerce websites
Collect and maintain customer, marketing and sales data
Use Google Analytics and other tools to analyse website and campaign performance
Use AI and data to identify customer trends, popular activities and opportunities to increase bookings
Research and build new customer and prospect lists
Carry out competitor and market research
Identify ways to improve the customer journey using digital tools and AI
Email & Outbound Sales
Support email and newsletter campaigns
Conduct outbound email marketing and prospecting
Research new leads, audiences and commercial opportunities
Use AI to personalise communications and create targeted campaigns
Support customer follow-ups and sales outreach
Build and maintain prospect and customer databases
Track responses, engagement and results
Follow up with potential customers and help generate new business
Work towards agreed activity, lead generation and commercial targets
Paid Advertising
Assist with PPC and paid social campaigns
Use AI for audience research, creative development and campaign ideas
Monitor campaign performance and identify opportunities to improve ROI
Sales & Commercial Growth
Support the sales and marketing team to generate new business and increase bookings
Identify potential customers and new markets using data and research
Support lead generation across email, digital marketing and outreach
Track leads, enquiries, conversions and campaign performance
Use data and AI to identify what is working and where growth opportunities exist
Work towards agreed KPIs and commercial targets
Help turn marketing activity into measurable results
Customer & Business Support
Support event planning and promotion
Assist with customer enquiries and day-to-day administration
Meet and greet clients and visitors
Answer phones and support sales administration and follow-up
Work with different teams to understand customer needs and identify opportunities for improvement
Training Outcome:
On completion of the apprenticeship the apprentice can discuss with the Out of Bounds the options to join the great team
Employer Description:Out of Bounds is an award‑winning, multi‑activity indoor and outdoor leisure centre located in Angmering/Littlehampton, West Sussex. It offers a broad range of activities suitable for all ages, including Clip ’n Climb, Ten‑Pin Bowling, multi‑level Soft Play, Adventure Golf, Laser Tag, Adventure Nets, High Ropes, and Jumping Pillows. It also operates an on‑site café and provides extensive birthday party, school-group, corporate, and event services.
The company has been active in its current format since around 2014, employs between 10 and 70 staff.
Core activity lines include:
Indoor climbing
Ten‑pin bowling
Soft play
Laser Tag
Adventure Golf (Safari‑themed, 18‑hole course)
Outdoor Adventure Nets
High Ropes & Zip Lines
Jumping Pillows
Holiday activity camps
Food & beverage via the Café
Out of Bounds also earns revenue from parties, group bookings, school sessions, and corporate events, with options for exclusive hire and private function rooms.
What Makes Out of Bounds Different / Special?
1. All‑Weather, All‑Ages Destination
The centre is deliberately designed to provide a complete indoor‑and‑outdoor adventure experience, making it suitable for families, schools, and groups regardless of the season.
2. Wide Range of Activities Under One Roof
Few leisure businesses in the region offer such a broad mix of physical, social, and developmental activities in a single location—from climbing to golf to high-adrenaline nets.
Why the Company Is Exciting
1. Rapid Growth in the Commercial Active Leisure Sector
As a modern, multi‑activity centre, Out of Bounds is in one of the fastest‑growing parts of the hospitality and tourism sector—especially as families increasingly seek experience‑based outings.
2. Strong Investment in New Events & Programming
Out of Bounds runs themed events (e.g., Star Wars), seasonal promotions, holiday camps, and new activity bundles that frequently refresh the customer offering.
3. Technology‑Driven Operations
The company employs digital booking systems, modern analytics tools, and contemporary website infrastructure—valuable exposure for apprentices.
4. Clear Customer‑Centric & Innovation Mindset
Regular promotions, new pass types, and evolving event formats show a business determined to innovate and stay ahead in a competitive market.Working Hours :Tuesday - Friday, 09:30- 18:00
Option for part time work (can be discussed with the employer).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Patience,Design & Creative skills....Read more...
Datacoms Technician required for the Enterprise Engineering team of a global organisation with HQ in Redhill, Surrey.
You will be responsible for a variety of services offered to their customers.
These include:
- Bespoke hardware/software developments to provide customers with the ability to better manage their remote site traffic, and user experience
- Meeting with external customers to design on-board vessel and land networks for fleets and remote sites, including bespoke designs, traffic prioritisation, integration into existing infrastructure, and ongoing support.
- Finding off the shelf products/developing in-house products/system design and integration to best suit the needs of business and their clients, testing/evaluating updates/releases, and adding them into the Product Portfolio
- The design and management of the Global infrastructure and Customer networks, including requirements capture, traffic shaping, traffic acceleration, VoIP and systems management.
This role is to provide expertise on all types of data communications ranging from single email applications to complex computer networks and involving the use of devices including firewalls and routers.
To support the Enterprise Engineering team by providing technical support, in a professional manner to the customer and supporting solutions.
Existing solutions - you will be involved as part of a team in supporting/maintaining include our in-house product ranges incorporating VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high-availability and video entertainment services
Key Tasks · Work as a team member within Enterprise Engineering to support the smooth running of Customer projects and participate proactively in all team responsibilities · To own, investigate and resolve escalated engineering service issues, providing accurate and timely technical information/analyses ·
To provide support as part of the Enterprise Engineering team in the build, implementation, test commissioning and installation of customer networks both at HQ and at remote sites ·
Create, develop and maintain project documentation methods for all Enterprise/Customer projects and solutions · To assist Enterprise Engineering with product, application and service evaluation based on requirements from customers, sales, marketing and Product Management ·
To mobilise at short notice to survey, install or configure customer networks ·
To keep abreast of new developments in the IT & communications industry which are applicable to their markets ·
If required, to participate in the Enterprise Support Engineer shift rota
Qualifications:
· Degree (2:1) or HND/HNC in IT/Electronics/Computer Science or related area
· CISCO / MS qualifications
Mandatory:
· Good knowledge of TCP/IP networking concepts including Routing, Switching, Firewalling, including Layer 7 firewalls
· Ability to diagnose complex faults, document, communicate and follow up corrective actions
· Good experience with modern digital satellite communications &/or IT systems.
· A professional and flexible approach with a proactive "can do" attitude
Ability to work effectively as part of a team, and independently on your own projects
Desirable:
· Project planning and delivery experience
· Good Server Operating System knowledge (Linux, Windows)
· Asterisk/VoIP platforms
· Programming knowledge (Perl, bash)
· Hardware and Software systems development and design experience
Monday-Friday, 09:00am-17:30pm.....Read more...
1. Development and Application Support
Design, create and implement new features within the QX system, under appropriate supervision and in line with agreed requirements
Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate
Monitor and manage error logs, backups and red box errors received into the support folder, using appropriate diagnostic information to investigate issues
Investigate application and digital issues methodically, reviewing error messages, logs, user information and relevant system information to help identify root causes and appropriate solutions
Take appropriate action when application problems are identified, resolving issues within your level of competence and escalating more complex or non-routine issues to the appropriate colleague
Carry out thorough testing of development changes and application fixes to achieve a Right First Time result before implementation
Support the development and implementation of changes, upgrades and new functionality, including assisting the onsite team during go-live
2. Customer and User Support
Provide technical and application support to customers through telephone, email and other appropriate communication channels.
Take incoming calls and deal with customer queries on a daily basis when required
Understand customer requirements and application queries, investigate issues and implement appropriate resolutions or ensure the responsible party is made aware of the requirements
Support users in the effective use of the QX ERP system, providing guidance on functionality and advising customers on appropriate ways to use the system to improve productivity and efficiency
Assist with application training, demonstrations and user guidance, helping customers develop confidence and skills in using QX and associated digital systems
Communicate technical information clearly and appropriately to customers and colleagues, keeping customers informed of progress and expected timescales
3. Digital Tools, Data and Security
Use appropriate digital tools, system information and reports to undertake basic analysis of support and application data, identifying recurring issues, trends and opportunities for improvement
Develop and maintain an understanding of database structures and how business data is used within the QX system
Follow Openda's information security, data protection and confidentiality policies when accessing, processing, storing or sharing customer and company information
Recognise and escalate potential information-security, data-protection or access-related issues in accordance with company procedures
Use appropriate technical documentation, product information, internal knowledge resources and trusted sources to investigate issues and provide accurate advice and guidance
Skills Required
Good written and verbal communication skills
General IT skills and a good problem-solving approach
Ability to investigate technical or application issues methodically and work towards an appropriate resolution
Ability or willingness to learn about database structures and business applications
Ability to work accurately and at a detailed level
Willingness to learn Progress 4GL, QX and other digital technologies used by Openda
Ability to prioritise workload and work to agreed deadlines
Ability to communicate effectively with technical and non-technical customers and colleagues
Training:
Digital Support Technician Level 3 Apprenticeship Standard
The training will be delivered in the workplace
Training Outcome:
Secure a full-time position after successful completion of apprenticeship
Employer Description:Openda Ltd provides a specialist ERP software solution (QX) which is designed for the wholesale distribution and manufacturing industries. Our software has been in existence for 30 years and through a programme of continual improvement it continues to remain at the forefront of technology.
We have built a strong team all of who have been carefully selected for their technical expertise and excellent customer service. Our focus is to take our clients on a long-term journey to business efficiency by empowering them with the right IT infrastructure.Working Hours :9.00am- 5.00pm
(½ hour unpaid lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures.
Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is remote.
GENERAL PURPOSE OF THE JOB:
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring accuracy, alignment with customer requirements, and compliance with company policies, procedures and quality standards.
Serve as a primary point of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue resolution to support successful project execution and customer satisfaction.
Coordinate multiple concurrent customer orders and projects by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to align material availability, production schedules, transportation, and delivery commitments.
Monitor inventory availability, production schedules, project milestones, lead times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments.
Review order requirements, specifications, pricing, product availability, lead times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication.
Maintain customer accounts, master data, and transactional information within SAP and Salesforce to support data integrity, audit readiness, and compliance with company standards.
Prepare freight estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, carrier options, and logistical considerations. Exercise sound judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes.
Build and maintain collaborative relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service.
Execute special projects, prepare operational reports, and identify opportunities to improve customer experience, order accuracy, data integrity, compliance, operational efficiency, and business processes.
EDUCATION
High school diploma or general education degree (GED)
EXPERIENCE
5+ years of experience in customer operations, order management, customer service, sales support, or a related role within manufacturing, or construction products.
Experience managing customer orders in Salesforce and SAP.
OTHER SKILLS AND ABILITIES:
Strong understanding of inventory availability, production scheduling, and order fulfillment processes.
Excellent communication and relationship-building skills.
Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
Strong problem-solving and critical-thinking abilities.
Proficiency with Microsoft Office.
Experience in logistics and inventory management preferred.
Experience in SAP, and Salesforce is preferred.
The base salary range for applicants in this position generally ranges between $52,000 and $58,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. This position is also eligible for a potential annual incentive bonus, based on company performance.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online!....Read more...
Reception and Communication Duties:
Answer incoming telephone calls in a professional and courteous manner
Take accurate messages and ensure they are passed promptly to the appropriate person
Make outgoing telephone calls to clients, family members, suppliers, and other businesses as required
Respond to customer enquiries and direct requests to the relevant team member
Monitor and manage customer email communications
Welcome visitors and provide a professional first point of contact for the business
Administrative Support:
Prepare, organise, and maintain office documentation and records
Assist with the preparation of documents and paperwork for meetings
Attend meetings when required and accurately record and type meeting minutes
Maintain electronic and paper filing systems, ensuring documents are stored securely and accurately
Upload documentation to client portals, websites, and other online platforms as required
Support the wider team with general administrative duties and ad hoc tasks
Finance Administration:
Assist with the preparation and processing of end-of-month invoices
Take payments from customers via approved payment methods
Issue receipts promptly and maintain accurate payment records
Support the finance function with general administrative tasks and record keeping
HR Administration:
Assist with general HR administration duties, including maintaining employee records and personnel files
Support the onboarding process for new employees, including preparing employment documentation and induction packs
Assist with processing employee documentation such as contracts, policies, and forms
Maintain accurate and confidential HR records in line with company procedures and data protection requirements
Support the management of staff training records and compliance documentation
Assist with recruitment administration, including arranging interviews and communicating with candidates
Provide administrative support to managers on HR-related matters as required
Customer and Client Support:
Provide excellent customer service to clients, families, suppliers, and visitors
Liaise with customers and external organisations to obtain or provide information
Ensure confidential information is handled appropriately and in accordance with company procedures
Training:Business Administrator Level 3.
The apprentice will be expected to attend online classes once every other week.
In addition, the apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.Training Outcome:On successful completion of the apprenticeship, the apprentice will have developed a strong range of administrative, organisational and communication skills, providing a solid foundation for a long-term career in business administration. There may be opportunities to progress into a permanent Business Administrator or similar role within the organisation, with further opportunities to develop and progress into more senior administrative, coordination or management positions as experience and skills grow.Employer Description:LJM Homecare is a person-centred, CQC-regulated homecare company, combining everyday domiciliary care with more complex healthcare and specialist support, with a strong emphasis on dignity, independence and continuity of carers. Working Hours :Monday to Friday, 9am - 5pmSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
1st Line Technical Support EngineerLocation: Central Brighton Paying between £28,000-32,000, depending on experienceA growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment.The Role
Act as the first point of contact for customer support enquiries via phone, email and ticketing systems
Troubleshoot and resolve first-line technical issues, escalating more complex faults when required
Accurately log, prioritise and manage support tickets through to resolution
Communicate with customers throughout the support process, ensuring a high level of service
Support a range of network and telecommunications-related products and services
About You
Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role
Strong customer service and communication skills
A genuine interest in technology, networking and telecommunications.
Ability to troubleshoot issues methodically and remain calm under pressure
Experience using ticketing or service management systems
Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services.Location: Central Brighton Salary: £28,000-32,000 per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home....Read more...
Are you an experienced engineering or machining professional who can develop customer relationships, identify commercial opportunities and help deliver practical solutions on industrial sites?Working arrangements: Remote and field-based, with regular contact with Glasgow HQTravel: Regional travel, with occasional UK-wide and international travelReekie Machining is a specialist in-situ machining and engineering services company based in Glasgow. We deliver precision machining solutions directly at customers' sites, particularly where conventional workshop machining is not practical.Why Join Reekie Machining?This is an opportunity to join a specialist engineering business and play an important part in developing its presence across Southwest England.You will have the freedom to develop customer relationships and regional opportunities, supported by an established technical and operational team in Glasgow.The position offers a varied combination of business development, project engineering, operations and on-site delivery.Our services include portable machining, engineering preparation, project support and on-site execution for customers throughout the UK and internationally.We are now looking for an experienced engineering professional to strengthen our presence across Plymouth, Bristol and Southwest England.The Role
This is a varied and commercially important role combining business development, project engineering, operational support and site execution.You will become a key regional contact for Reekie Machining, developing relationships with existing and prospective customers while helping to ensure projects are properly assessed, planned and delivered.This is not a traditional sales role. You will need to understand machining, engineering and industrial site environments, enabling you to discuss customer requirements confidently with engineers, project managers, maintenance teams, procurement departments and senior customer personnel.You will identify opportunities, understand customers' technical and operational requirements and work closely with our Glasgow headquarters to develop practical and commercially viable solutions. You will also support projects on-site and execute work within your area of competence when required.Key Responsibilities
Develop and maintain relationships with existing and prospective customers across the Southwest.Identify opportunities for in-situ machining and associated engineering services.Increase Reekie Machining's presence within relevant industrial sectors and customer organisations.Attend customer meetings, site visits, technical discussions and tender opportunities.Understand customer challenges and identify practical engineering solutions.Support the preparation of quotations, tenders, technical proposals and project scopes.Develop opportunities from initial enquiry through to order placement and project delivery.Maintain an effective regional opportunity pipeline.Report regularly to Glasgow HQ on customer activity, opportunities and market development.Act as a regional link between customers, site teams and Glasgow HQ.Review engineering requirements and help establish suitable machining solutions.Support project planning, mobilisation, tooling and resource requirements.Assess site constraints, access arrangements, permits, RAMS, equipment and personnel requirements.Work with the Operations team to ensure projects are technically and commercially deliverable.Support Reekie Machining's site teams during project delivery.Help resolve operational issues and customer requirements during live projects.Support project close-out, capture feedback and identify improvements for future delivery.Execute site-based scopes of work when required and within your area of competence.
About YouWe are looking for someone who can operate confidently across technical, operational and commercial environments. You will be practical, customer-focused and willing to remain hands-on when required.You may currently be, or have previously worked as, a:
Project EngineerProject ManagerMechanical EngineerSite EngineerShutdown LeadMachinist who has progressed into project, operational or commercial responsibilities
Ideally, you will be fully competent within a machining discipline and have experience working in industrial site environments.Essential Experience
A strong engineering or machining background.Experience working within an industrial engineering environment.Knowledge of machining processes and engineering applications.Project or operational delivery experience.The ability to understand technical requirements and develop practical solutions.Experience working directly with customers.Strong communication and relationship-building skills.The ability to work independently and manage a regional workload.A willingness to travel to customer sites.A full UK driving licence.
Desirable Experience
In-situ machining experience.A machining trade background.Project engineering or site execution experience.Experience working on major industrial sites.Knowledge of site passes, inductions, competency requirements and permit systems.Experience within oil and gas, nuclear, power generation, petrochemical, marine, renewables or heavy engineering.Experience with RAMS, permits, site mobilisation and engineering documentation.Existing customer relationships within the Southwest industrial market.Experience preparing quotations, tenders or commercial proposals.NEBOSH, IOSH or other relevant health and safety training.An HNC, HND or degree in Mechanical Engineering, or equivalent engineering experience.
Key Attributes
Engineering mindedCommercially awareOperationally capableCustomer focusedSelf-motivatedPractical and solution drivenComfortable working on industrial sitesConfident dealing with senior customer personnelAble to work independently while operating as part of a wider teamStandards driven delivery professionalTeam Leader qualities
What We Are Looking For
Above all, you will be technically credible, commercially aware and operationally capable.You should be comfortable visiting an industrial site, understanding a customer's problem and discussing its engineering requirements before working with our Glasgow team to develop and deliver the right solution.You will need to be proactive, practical and able to create opportunities rather than waiting for them to come to you. You should also be confident working independently while remaining closely connected to our technical, operational and management teams.SalaryCompetitive salary based on experience and qualifications.If you have an engineering or machining background and would like to combine your technical knowledge with customer development and project delivery, we would like to hear from you.....Read more...
JOB DESCRIPTION
Title: Director of Sales - West
Summary
Carboline is seeking a Director of Sales to lead our multi-state territory covering the Western, U.S., leading sales operations, developing talent, expanding market share, and achieving ambitious revenue and profitability goals. In this role, you will provide leadership to a team of sales professionals, cultivate key customer relationships, identify new business opportunities, and collaborate across the organization to execute growth strategies.
Minimum Requirements:
Bachelor's or Master's degree in Business, Engineering, Technical Discipline, or related field with 2+ years of sales experience; OR Minimum 5+ years of professional sales experience
2+ years of supervisory, leadership, or management experience
Valid driver's license required
Physical Requirements:
Minimal physical activity required
Occasionally lift up to 50 lbs.
Extended computer usage, up to 8 hours per day
Occasional exposure to various chemicals
Approximately 50% travel, including overnight travel as needed
Essential Functions:
Recruit, hire, develop, retain, coach, mentor, and evaluate a high-performing team of sales representatives; assign accounts, direct sales activities, and drive individual and team performance to achieve regional revenue and profitability objectives.
Conduct regular field travel with sales representatives to support strategic accounts, project opportunities, and professional development.
Develop and execute regional sales strategies that drive revenue growth, market expansion, and profitability.
Identify emerging market trends, customer needs, and competitive opportunities to strengthen Carboline's market position.
Build and maintain strong relationships with key customers, contractors, owners, distributors, and industry influencers throughout the region.
Maintain direct involvement with major accounts and high-value projects to support growth and customer satisfaction.
Negotiate approved contracts and support strategic business development initiatives.
Review customer requirements and recommend products, solutions, or enhancements that address their needs and create value.
Coordinate product demonstrations, trials, and customer evaluations to support project wins and long-term partnerships.
Manage all aspects of regional financial performance, including sales, profitability, budgets, accounts receivable, and consigned inventory.
Develop annual operating plans and budgets to achieve sales and profit goals.
Utilize Salesforce to manage opportunities, forecasts, specifications, target accounts, and sales activity.
Provide sales forecasting and market intelligence to support warehouse and distribution planning.
Partner closely with Marketing, Technical Service, R&D, Operations, Finance, and Customer Service teams to support customer needs and business objectives.
Leverage corporate resources to maximize regional performance and deliver innovative customer solutions.
Resolve account, commission, service, and operational issues in collaboration with internal stakeholders.
Support new product launches, strategic initiatives, and continuous improvement efforts across the organization.
Ensure customers receive exceptional service and support throughout the sales process.
Demonstrate a strong commitment to Carboline's safety, quality, and operational excellence programs.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
Video Engineer paying £35,000 p.a Fully home-based. A great opportunity has arisen for a technically minded Video Engineer to join a growing, fully remote technology business.
Working within the Customer Experience team, you will connect customer support, product development, engineering and technical content creation. You will help deliver, quality-check and troubleshoot video content across television and digital platforms, ensuring consistently high technical standards.
This is an excellent opportunity for someone with an interest in video and broadcast engineering who wants to develop their technical knowledge while gaining hands-on experience with professional quality-control, transcoding and media-management tools.
You will work closely with customers, technical partners and internal engineering teams to resolve issues, configure media workflows and identify opportunities to improve automation. You will also explore how AI and emerging technologies could increase the team’s efficiency and delivery capability.
Key responsibilities
Provide technical support to customers and partners, resolving streaming, encoding, transcoding and video-quality issues.
Manage customer support tickets and technical queries to a high standard and within agreed timescales.
Assist with the day-to-day support of Telestream Vidchecker and Vantage products, escalating complex issues when required.
Help create, maintain and update video quality-control profiles using tools such as Vidchecker.
Create and maintain transcoding profiles using industry-standard platforms such as Vantage.
Configure custom media workflows and conduct integration testing to support customer and technical-partner requirements.
Work with the engineering team to integrate and optimise the use of digital-media technologies.
Identify opportunities to increase automation across the media-management platform.
Investigate potential uses of AI to improve workflows, troubleshooting and technical delivery.
Build and maintain a comprehensive library of video test assets to support the development, testing and validation of new features.
Create clear technical documentation, training materials and explainer videos for customers and colleagues.
Share knowledge and provide training or guidance to other team members.
Continue developing your technical knowledge by working alongside experienced colleagues and taking on increasingly complex challenges.
Participate in an on-call rota providing occasional out-of-hours technical support.
Undertake other reasonable duties that support the objectives of the wider team.
About you
You may already be working in an entry-level video, broadcast or media-engineering role, or you may have developed relevant knowledge through education, personal projects or an internship.
You should have:
Some practical exposure to video, broadcast or digital-media workflows.
A working understanding of video requirements for television and digital platforms.
Knowledge of codecs, containers, wrappers, frame rates, aspect ratios and subtitles or closed captions.
A basic understanding of UK broadcast delivery standards, including DPP and broadcaster specifications.
An understanding of common subtitle formats.
Strong problem-solving and troubleshooting skills.
Excellent written and verbal communication skills, with the ability to explain technical information clearly.
A customer-focused approach and excellent attention to detail.
A willingness to learn, ask questions and respond positively to feedback.
The ability to work independently and collaborate effectively across a small, fully remote team.
An appropriate home-working environment suitable for technical work and customer interaction.
The flexibility to participate in an occasional out-of-hours support rota.
Technical knowledge
A baseline understanding of the following would be beneficial:
Video formats, containers and codecs such as ProRes, XDCAM, AVC-Intra, MXF and MOV.
Transcoding tools such as Telestream Vantage, FFmpeg or cloud-based encoding services.
Video quality-control platforms such as Vidchecker, Baton, Interra or similar.
Windows administration.
Version-control systems, particularly Git.
Basic scripting using PowerShell, Batch or Python.
A relevant qualification or coursework in video engineering, broadcast engineering, media technology or a related subject would be advantageous, although it is not essential.
The package
Salary of £35,000 per annum.
Fully home-based working.
Hands-on experience with professional video, quality-control and transcoding technologies.
Ongoing technical development and support from experienced colleagues.
The opportunity to contribute to automation, AI and new-media initiatives within a growing technology business.
Contact E3 recruitment for further detail's.
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Customer Service Manager – Drinks FMCG Business – Southwest London – Up to £40,000 plus package This is a rare chance to join one of the leading Drinks FMCG businesses in the country. Our client has partnered exclusively with COREcruitment to grow their customer service team. The business has a range of excellent products, all recognizable and known within both the on & off trade.We are looking for a Customer Service Manager to drive the commercial success of the business. The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, managing order processing, driving efficiencies and supporting cross functionally with all areas of the business. This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Process all customer orders, track status, complete ASN’s and managing shipping and invoicing.Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers. Supporting with service updates.Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer Service Manager candidate:
Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.Previous experience working with systems such as Business Central (Bevica)Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.Data-driven mindset with experience using metrics to improve performance.Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.Highly organised, proactive and comfortable working in a fast-moving growth business.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
Customer Service AdministratorPermanent, Full time Salary: Dependent on experience Bradford (Euroway) - office basedObjective of the RoleTo provide friendly and efficient administrative support to the customer service and sales teams. This is a junior role suited to someone who is organised, accurate and keen to develop their customer service and administration skills within a busy office environment.The role will involve responding to customer enquiries, processing orders, maintaining accurate records and supporting the smooth day-to-day running of customer service and sales administration activities.Main tasks- Sales administration- Customer serviceResponsibilities/ Authority· Provide helpful and professional customer service by telephone and email · Respond to customer enquiries and pass more complex queries to the appropriate team member · Process customer orders and update internal systems accurately · Maintain accurate customer records, contact details and account information · Provide basic product, pricing and delivery information, with support from colleagues where needed · Liaise with internal departments to help progress orders and customer requests · Monitor shared inboxes and ensure messages are actioned or forwarded appropriately · Prepare basic customer documentation, forms and reports as required · Keep accurate notes of customer interactions and any actions taken · Follow agreed processes and procedures, seeking guidance where required · Support the wider customer service and sales administration team with general office duties as requiredEducation· Good standard of general education or equivalent · Good standard of numeracy and written and verbal communicationSkills & ExperienceProfessional Experience· Some previous customer service, administration, retail, hospitality or office experience would be advantageous · Previous experience within a manufacturing environment would be advantageous · Full training will be provided; a positive attitude and willingness to learn are essentialTechnical & Specialist Skills· Basic working knowledge of Microsoft Office, including Word, Excel and Outlook · Good keyboard and data entry skills with a strong focus on accuracy · Comfortable learning new computer systems and internal processes · Able to write clear and professional emails · Previous experience using an ERP, CRM or order processing system would be helpful but is not essentialProblem Solving & Organisational Skills· Good attention to detail and accuracy · Able to organise daily tasks and follow agreed processes · Willing to ask questions and seek guidance when needed · Able to work accurately and efficiently within a busy office environmentPersonal Attributes· Friendly, approachable and confident when speaking with customers · Good verbal and written communication skills · Reliable, punctual and keen to learn · Positive team player with a helpful attitude · Able to remain calm and polite when dealing with customer queries · Good standard of written and spoken EnglishInterested? Please send your CV by return. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
