The Customer Services Trainee role will be an advocate of Customer Services who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. This role will often act as an escalation point for complicated or ongoing customer problems. Through training, shadowing and personal development, this role will become an expert in Axis’s services, enabling the sharing of knowledge with wider teams and colleagues.
What You’ll Deliver
Service Improvement
Analyse data to identify opportunities for improvement, making recommendations for business change.
Provide direction and support to new employees across the Customer Service functions, including providing feedback on performance and coaching for improvements.
Customer Journey Improvement
Support with mapping the end-to-end customer journey, including making recommendations for change.
Support with the review of business processes and procedures, making recommendations for change to enhance the customer experience and service efficiency.
Ensure external factors are taken into consideration when making recommendations for improvements, and that these are mitigated wherever possible.
Customer Insight
Support with analysis of customer data to enhance the business understanding of individual customer needs and vulnerabilities.
Support with customer engagement initiatives, ensuring all customers have an opportunity to engage at all levels and via multiple channels.
Training:
You will attend college one day per week (virtually) working towards the Level 3 Customer Service.
Training Outcome:
Opportunity for permanant work on successful completion of apprenticeship
Employer Description:Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.Working Hours :Monday - Friday. Start times will vary depending on contract.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Customer Service Support
Provide excellent customer service through telephone, email, and face-to-face communication.
Respond to customer enquiries professionally and efficiently.
Support BC customer service operations and maintain positive customer relationships.
Escalate customer issues or urgent matters to the Customer Services Manager when required.
Assist in maintaining high customer satisfaction standards.
Bookings & Scheduling
Assist with customer bookings, amendments, and cancellations.
Support scheduling activities to ensure services are organised efficiently.
Maintain accurate booking and scheduling records using company systems.
Communicate booking confirmations and updates to customers and operational teams.
Ensure all customer information is recorded accurately and confidentially.
Complaints & Duty of Care Support
Assist with handling customer complaints in a professional and empathetic manner.
Record and monitor complaints, ensuring accurate documentation is maintained.
Support duty of care processes by assisting customers during service disruptions or operational issues.
Help coordinate customer updates and alternative arrangements where required.
Escalate complex complaints or welfare concerns appropriately.
Administrative Duties
Manage incoming emails and ensure timely responses or escalation where necessary.
Maintain accurate filing systems and customer records.Prepare reports, spreadsheets, and customer documentation as required.
Support the wider customer service team with day-to-day administration tasks.
Assist with data entry and updating internal systems.
Training:
Your training will be delivered within the workplace and supported by your employer.
You will receive monthly contact from your tutor, which can be either face-to-face or online.
Training Outcome:There may be the potential of a full-time position when the apprenticeship comes to an end.Employer Description:Company HistoryThe company was established in May 2007 by Samantha and Wayne Turton, who identified significant gaps in the waste management industry.
Large waste companies weren't offering fair rebates for recyclable materials, and businesses weren't getting the onsite support and expertise they needed to improve their waste management strategies.
Starting as a brokerage with just Samantha, the business has grown substantially over the years. Today, we operate from a 3-acre facility in Derby, employ over 25 staff, and run a fleet of more than 15 specialist vehicles.
Significant investment has gone into site infrastructure and modern processing machinery to deliver the best possible service.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Work well under pressure....Read more...
Role: Plant Service Support Executive (Aftersales & Customer Support)
Salary: £35,000 -£45,000
Location: Bristol / South West
Rota: Monday to Friday
A leading construction equipment manufacturer is looking for a Plant Service Support Executive to join their team and support customers across the South West region.
This is a field-based, customer-facing role where you'll be responsible for developing aftermarket sales, supporting existing customers and identifying new opportunities across parts, service agreements, warranties and maintenance solutions.
What you\'ll be doing:
- Developing new and existing customer accounts across the territory
- Promoting service agreements, extended warranties and aftermarket solutions
- Selling genuine parts, lubricants and consumables
- Conducting machine inspections and identifying service opportunities
- Producing quotations and following up on opportunities
- Supporting machine handovers and customer familiarisation
- Reporting on customer activity, competitor activity and sales performance
- Working alongside the Parts and Service teams to deliver excellent customer support
- Supporting regional service operations when required
What we\'re looking for:
- Experience within the plant, construction equipment, agricultural, forklift or related industries
- Previous experience in aftermarket sales, parts sales, service support, account management or a similar customer-facing role
- Strong communication and relationship-building skills
- Organised, self-motivated and comfortable managing a territory independently
- Full UK driving licence essential
- Competent using Microsoft Office and CRM systems
What\'s on offer:
- Strong basic with commission
- Company Vehicle
- Company Pension Scheme
- Cycle to Work Scheme
- Manufacturer training and development
Interested? Call Matt on 07739 277676 or email matt@holtautomotive.co.uk or apply with your up-to-date CV.....Read more...
In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment.This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online.As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service.Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environmentHere are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekendsWork Permissions:You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parksEmbarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives.By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction.If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
Providing first line customer support for our online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries
Provide first line support for all other enquiries to the business, including logging sales and finance enquiries and passing to the correct department
Log all enquiries through the ticketing system and respond within a timely manner
Use the telephone, email, web chat, messaging board and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner
Ensure customer data and interactions are recorded accurately on our systems
Research customer details online and update our customer data as needed
Support the Customer Engagement team to respond to initial sales enquiries
Support the Content Team by providing customer feedback, testing new courses and logging content enquiriesUndertaking research, data cleansing and support the team to gain customer/market insight
Understand our products and customers along with the Social Care and wider sectors we operate in
Provide exceptional customer service with enthusiasm, passion and commitment to helping our customers, colleagues and everyone we interact with
Undertaking any general office task that supports the smooth running of the business
Training:
The apprentice will work toward the Level 2 Customer Service Practitioner Standard
You would attend training at WBTC one day a month and have 1-1 training and review meetings
Functional skills maths and English would be delivered remotely if required
Training Outcome:Training and personal development is encouraged and supported.Employer Description:Proven, Trusted, and Award-Winning
At Flourish, we’re all about making a real difference. We’ve built easy-to-use online platforms for training and staffing, creating a connected community where everyone thrives. Whether you’re in the care sector, children’s services, or education, we’ve got everything you need to grow, learn, and succeed.
With over 30 years of combined experience (thanks to our roots as Grey Matter Learning, AC Education, and MyWorkMode), we’re bringing you the best of what we’ve always done—high-quality training, expert support, and seamless shift cover staffing solutions—just with a fresh new look. Oh, and we’re also part of The Progress Group, so you know we’re serious about making an impact where it counts.Working Hours :Monday to Friday, 8.30am - 5.00pm / 9.00am - 5.30pm.
37.5 hours a week.Skills: Communication skills,IT skills,Attention to detail,Customer care skills....Read more...
Provide administrative support to various departments
Manage emails, telephone enquiries and correspondence professionally
Maintain accurate electronic and paper-based records
Prepare documents, reports, presentations and meeting minutes
Update databases and company systems with accurate information
Support compliance with company policies and procedures
Assist with recruitment administration, including interview scheduling
Maintain employee records and personnel files
Support onboarding and induction activities
Taking minutes in meetings
Producing reports
Support invoice processing and purchase order administration
Assist with data entry and maintaining financial records
Process expense claims and maintain filing systems
Respond to customer enquiries via telephone, email
Log and track customer requests and complaints
Support customer account administration
Assisting with samples in line with customer requests
Assist with supplier communications and administration
Support stock control and inventory record management
Process purchase orders and delivery documentation
Liaise with the sales department to determine customer requirements and with customer services regarding delivery schedules
Training Outcome:Progression opportunities to General Administrative Assistant, or if the apprentice took an interest in a particular area of the business, this could be looked at, e.g. Finance, HR or Customer ServicesEmployer Description:Shalam Packaging Group have been a trusted name in plastic packaging since 1976. As a family-owned business, we pride ourselves on long-term stability and continuous investment in people and technology.
Today, we operate multiple manufacturing sites worldwide, delivering high-quality packaging solutions to customers across global markets.
Our site in Sunderland manufactures plastic packaging which involves both Thermorming and Extrusion processes.Working Hours :Monday to Friday - 08:30am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Key responsibilities include:
Accurate data entry and maintenance of customer and operational information within company systems
Supporting the wider business with administrative tasks, documentation, and internal processes
Managing and maintaining digital and paper records in line with company procedures
Handling incoming calls and emails, providing professional customer support and routing enquiries appropriately
Assisting with administrative tasks linked to service delivery, customer accounts, and day-to-day business operations
Supporting colleagues with scheduling, communication, and general office coordination tasks
Travelling to customer sites to assist with the setup and support of mobile and connectivity services alongside experienced colleagues
Attending client visits when required, supporting relationship management and customer service
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:On successful completion, high-performing apprentices may have the opportunity to progress into a business support, customer service, or operational administration role. There may also be opportunities to diversify into areas such as account management, digital marketing, or business development, with further progression available across the wider VIP Communications business.Employer Description:VIP Communications is an established communications and technology business providing a range of telecoms, connectivity, and business support solutions to clients across the region. The company prides itself on delivering excellent customer service and building long-term relationships with customers through professional and reliable support.Working Hours :Monday - Friday. Hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Sales & Logistics Coordinator Much Wenlock, Telford £30,000 – £35,000 per annum Full-time, PermanentOverviewWe are seeking a proactive and customer-focused Sales & Logistics Coordinator to join our clients expanding team. This is a varied role combining customer service, sales support, and transport coordination.You will play a key role in delivering a professional and efficient service to customers—from initial enquiry through to delivery and aftersales support. Working closely with the Sales Director and wider business, you will coordinate orders, manage deliveries, liaise with customers and transport providers, and contribute to strengthening customer relationships and business growth.This role is ideal for someone who is highly organised, commercially aware, and comfortable managing multiple priorities in a fast-paced environment.Key Responsibilities
Act as a primary point of contact for customers via phone, email, and online enquiriesProcess customer orders accurately and efficientlyBuild and maintain strong customer relationshipsManage enquiries, delivery requests, and service issues promptlyKeep customers informed of delivery schedules and updatesProvide aftersales support and resolve any issues effectivelyMaintain accurate customer and order recordsSupport the Sales Director with ongoing customer engagementFollow up on enquiries, quotes, and sales opportunitiesIdentify growth opportunities within existing accountsGenerate and qualify leads before escalatingAssist with customer retention and account developmentGather customer and market feedback to support business strategyPlan and coordinate deliveries using approved transport providersLiaise with hauliers, suppliers, and customers to ensure timely deliverySchedule and communicate delivery timelinesManage delivery changes and resolve transport-related issuesCoordinate inbound and outbound logistics activityEnsure transport aligns with customer requirements and business prioritiesWork collaboratively with production, purchasing, and sales teamsAssist with inbound raw material deliveries where requiredSupport delivery scheduling in line with production plansMaintain KPI data related to transport and customer serviceIdentify opportunities to improve processes and efficiency
You will be:
Customer-focused with strong communication skillsHighly organised, with the ability to manage multiple prioritiesCommercially aware and proactiveConfident taking ownership and making decisionsComfortable liaising with customers, suppliers, and transport providersA positive team player with a hands-on approachProficient in Microsoft Office (especially Excel and Outlook)
Desirable Experience
Experience in customer service, sales support, account management, or logistics coordinationBackground in manufacturing, agriculture, distribution, or similar sectorsExperience coordinating deliveries or arranging transportFamiliarity with ERP, CRM, or order processing systems
What We Offer
A varied and rewarding role with real responsibilityOpportunity to contribute directly to business growthA supportive and collaborative work environmentLong-term career stability within an established and growing businessOpportunities for personal and professional development
In order to be considered for this position or for further information please contact Gareth on: 01952 601081 Email your CV to: gareth@tudoremployment.co.uk️ Apply online: http://tinyurl.com/PERMF0RM You can browse all our roles at www.tudoremployment.co.uk#TeamTudor looks forward to hearing from you!....Read more...
Part-Time Sales Administrator (Job Share)
Location: Marden, Kent (Office-Based)
Hours: 3 Days per Week (24 Hours)
Salary: Competitive, dependent on experience (Full-Time Equivalent £27,000)
Start Date: ASAP – Looking to appoint by the end of June
Working as part of a job-share arrangement, you will work closely with an existing
employee to provide seamless support to customers, suppliers, and warehouse partners
and the wider sales team.
Effective communication, strong organisation and attention to detail are essential to ensure continuity of service and smooth handovers between working days.
The successful candidate will play an important role in helping us deliver an
outstanding customer experience while supporting the continued growth of the
business.
Key Responsibilities
Sales & Order Administration
• Process customer orders accurately and efficiently.
• Prepare and issue quotations, order confirmations and delivery information.
• Monitor the progress of customer orders from placement through to delivery.
• Liaise with suppliers and internal teams to ensure orders are fulfilled on time.
• Support the sales team with general administration and customer
communications.
Customer Service
• Act as a first point of contact for customer enquiries via telephone and email.
• Provide product information, order updates and after-sales support.
• Build positive and professional relationships with customers.
• Resolve customer queries and escalate issues where necessary.
Data Management
• Ensure all customer and sales data is kept accurate and up to date.
• Assist with maintaining organised records and documentation.
Logistics & Fulfilment Coordination
• Coordinate deliveries with suppliers, fitters, warehouse partners and courier
services.
• Monitor stock availability and communicate any shortages or delays.
• Support fulfilment and dispatch processes where required.
• Help ensure customer orders are delivered accurately and on time.
Commercial Support
• Assist with tracking quotations and outstanding orders.
• Support the commercial team with administrative tasks.
• Maintain accurate records of contracts, orders and customer communications.
Working Pattern
This role is offered on a part-time basis, working approximately 22.5 hours per week
across three days.
We offer flexibility around the working days, which can be agreed with the successful
candidate to suit both individual and business requirements. The successful candidate
will work closely with the existing employee to ensure continuity of service, effective
communication and smooth management of customer orders and enquiries.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Office & Operations Management
Manage the day-to-day administration and operation of the business.
Maintain the Business Management System with exceptional attention to detail.
Coordinate daily schedules and dispatch cleaning teams efficiently.
Ensure customer records, filing, correspondence, and office systems are maintained accurately.
Manage office supplies, equipment, stock, and laundry requirements.
Ensure compliance with GDPR, Health & Safety, and company procedures.
Customer Service & Sales
Handle incoming customer enquiries professionally and courteously.
Manage scheduling requests, service changes, and customer feedback.
Resolve complaints promptly and effectively.
Support new customer acquisition by booking quotations and cleaning appointments.
Deliver excellent customer service to maintain high levels of satisfaction and retention.
Payroll & Finance Administration
Prepare payroll information and process monthly payroll requirements.
Support credit control activities and monitor outstanding payments.
Process customer payments and prepare banking.
Maintain payroll records and associated HMRC documentation.
Human Resources Support
Assist with recruitment, onboarding, and employee administration.
Coordinate holiday and absence records.
Support staff training and development programmes.
Maintain employee records, driving licence checks, MOT and insurance documentation.
Promote staff engagement and retention initiatives.
Leadership & Business Support
Provide cover for the Business Owner during periods of absence.
Support and train office staff where required.
Contribute positively to the overall success and growth of the business.
About You
To succeed in this role, you will have:
Previous office management, administration, or operations experience.
Excellent organisational and time-management skills.
Strong communication and interpersonal abilities.
A professional and confident telephone manner.
Good IT and administrative skills.
High levels of accuracy and attention to detail.
The ability to multitask and prioritise effectively.
A positive, flexible, and team-oriented approach.
....Read more...
Customer Service Executive
Sheffield
£30,000 - £35,000 Basic + Training + Stability + Job Satisfaction + Work Life Balance + Family Feel + Profit Share Bonus + Pension + Holidays
Currently working as a Customer Service Executive and looking to build a long-term career within the medical industry? Join this family-feel company where you will receive full manufacturer training, be supported every step of the way, and benefit from genuine job satisfaction in a role where you are valued. You'll enjoy a fantastic working environment, excellent work-life balance, and long-term stability.
This forward-thinking medical equipment supplier is continuing to grow within the industry and has ambitious plans for expansion over the coming years. As a Customer Service Executive, you'll enjoy a varied role supporting customers with specialist medical equipment while receiving ongoing training and development.
Your Role As A Customer Service Executive Will Include:
Delivering, installing and demonstrating medical lifting equipment
Providing excellent customer service and support
Full OEM Manufacturer Training
Commutable to the office in Sheffield
As A Customer Service Executive You Will Need To Have:
Strong customer service experience in any industry (healthcare desired)
Experience working directly with customers and resolving issues professionally
Ability to commute to the Sheffield office
Positive attitude and excellent communication skills
If this sounds like you, call Rebecka Van Ristell on 07458163046 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Customer Service Executive, Customer Service Advisor, Customer Support Executive, Customer Support Advisor, Customer Care Executive, Customer Care Advisor, Customer Service Coordinator, Customer Experience Executive, Customer Relations Executive, Healthcare Administrator, Medical Administrator, Healthcare Coordinator, Customer Service Technician, Medical Equipment, Healthcare Equipment, Community Equipment, Mobility Equipment, Care Home Equipment, Customer Support, Customer Care, Healthcare Assistant, Care Coordinator, Sheffield, Rotherham, Doncaster, Barnsley, Chesterfield, Worksop, Dronfield, Stocksbridge, Chapeltown, Hoyland, S1, S2, S3, S4, S5, S6, S7, S8, S9, S10, S11, S12, S13, S14, S17, S20, S21, S25, S26, S35, S36, S60, S61, S62, S63, S64, S65, S66, S70, S71, S72, S73, S74, S75.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit, should not apply as your details will not be processed.
We will endeavour to respond to all applicants; however, due to the high volume of applications, we can only guarantee that shortlisted candidates will be contacted.....Read more...
We are looking for a Supply Chain Coordinator to support customer orders, invoicing, and outbound logistics operations. You will work closely with customers, manufacturing, warehouse teams, and freight providers to ensure orders are processed accurately and delivered on time.
Key Responsibilities
Process customer orders and generate invoices
Coordinate shipments and book freight with carriers
Track deliveries and maintain shipment records
Handle customer queries, returns, credits, and claims
Ensure export documentation is accurate and compliant
Support general customer service and administrative activities
Requirements
Previous customer service, order processing, or administrative experience
Strong attention to detail and organisational skills
Good Microsoft Office skills, particularly Excel and Outlook
SAP experience is desirable
Knowledge of export processes or commodity codes is advantage....Read more...
We are looking for a Supply Chain Coordinator to support customer orders, invoicing, and outbound logistics operations. You will work closely with customers, manufacturing, warehouse teams, and freight providers to ensure orders are processed accurately and delivered on time.
Key Responsibilities
Process customer orders and generate invoices
Coordinate shipments and book freight with carriers
Track deliveries and maintain shipment records
Handle customer queries, returns, credits, and claims
Ensure export documentation is accurate and compliant
Support general customer service and administrative activities
Requirements
Previous customer service, order processing, or administrative experience
Strong attention to detail and organisational skills
Good Microsoft Office skills, particularly Excel and Outlook
SAP experience is desirable
Knowledge of export processes or commodity codes is advantage....Read more...
As an Apprenticeship Sales Consultant, you will learn how to support the full customer sales journey, from first enquiry through to completion, whilst developing professional sales skills through a nationally recognised apprenticeship.
Working closely with experienced Sales Consultants and the wider team, you will gain hands-on experience in customer engagement, relationship-building, property sales processes, and ethical selling practices. This is an ideal opportunity for someone starting their career who is motivated, people-focused, and keen to learn.
Key Responsibilities
Customer engagement & experience
Act as a welcoming first point of contact for customers via phone, email, online enquiries and in person
Support customers through their early enquiry journey, providing accurate and helpful information
Build positive relationships with customers, understanding their needs and motivations
Ensure all customer interactions reflect the company’s values and customer-first approach
Sales support
Assist with managing and updating the sales pipeline and CRM system
Support Sales Consultants with appointments, viewings, follow-ups and customer communications
Learn how to qualify leads and identify customer needs
Support the preparation of sales documentation and reservation paperwork
Marketing & Presentation
Help to maintain high standards in show settings, sales suites or appointment spaces
Support local marketing activity, including events, open days and community engagement
Learn how to present products and services confidently and professionally
Administration & Compliance
Accurately record customer information in line with GDPR and company policies
Support sales administration activities, ensuring documentation is completed correctly
Learn the importance of compliance, ethical sales practices and customer transparency
Learning & Development
Actively participate in all elements of the Sales Consultant Level 4 apprenticeship
Apply learning from training into day-to-day work
Seek feedback and demonstrate continuous improvement in sales and customer skills
Key Performance Measures
Timely follow-up of customer enquiries in line with agreed service standards
Accuracy and completeness of CRM and sales records
Customer satisfaction scores / feedback from interactions supported
Contribution to sales activity (appointments booked, viewings supported, admin accuracy)
Adherence to sales processes, compliance requirements and GDPR standards
Accuracy of sales documentation and record keeping
Maintaining presentation standards within sales environments
Key Stakeholders
Sales Consultants
Area Sales Manager
Marketing Team
Sales Directors
House and Estate Managers
Sales Operations team
Apprenticeship Training Provider
Knowledge & Experience
No prior sales experience required, but would be beneficial
Exposure to customer interaction (e.g. retail, hospitality, volunteering)
Experience working in a professional or team‑based environment
Experience using digital systems (e.g. booking systems, databases, email platforms)
Experience in working towards regular targets/KPI’s would be desirable
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification, which will help start your career and give you an insight into the business's processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly / fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:While there is no guarantee of a permanent role at the end of the apprenticeship, we hope that successful completion will provide opportunities to apply for suitable vacancies within the Sales and Commercial Team or other areas of the business.
The apprenticeship is designed to provide valuable skills, knowledge, and experience that can support future career development both within McCarthy & Stone, and beyond.Employer Description:McCarthy & Stone is one of the UK’s leading retirement living developers and managers, specialising in housing for older people. Founded in 1977, the company designs, builds, and manages retirement communities across the country, offering a range of apartments and services for people aged 55 and over.
Its developments are designed to support independent living while providing added security, convenience, and opportunities for social interaction. Many communities include features such as communal lounges, landscaped gardens, on-site managers, and optional care and support services. McCarthy & Stone aims to help older adults maintain their independence and enjoy an active lifestyle in a safe and welcoming environment.Working Hours :Tuesday - Saturday, 10.00am - 5.30pm.
20 minute lunch break.Skills: Communication skills,IT skills,Organisation skills,Analytical skills,Team working,Initiative,Time management,Problem solving,Commercial awareness....Read more...
JUNIOR PRODUCT MANAGER
BARNSLEY – HYBRID
UP TO £30,000 + PROGRESSION
THE OPPORTUNITY:
Get Recruited are working exclusively with a well-established growing technology company. As a Junior Product Manager, you'll support the team in understanding customer needs, gathering feedback, analysing opportunities, defining requirements, supporting product delivery, and helping launch new features and products. You'll gain exposure to every stage of the product journey, from initial discovery and research through to delivery, launch, and continuous improvement, providing a strong foundation for future progression into a Product Manager role.
This is an excellent opportunity for someone looking to build a career in Product Management. You'll gain hands-on experience across the full product lifecycle, working closely with customers, developers, designers, and senior stakeholders while learning from experienced Product Managers.
This is a great opportunity for someone that is currently working in a Product Coordinator, Product Assistant, Product Support Analyst, Product Administrator, Customer Success Executive, Customer Success Coordinator, Junior Business Analyst or similar and looking to move into Product Management.
THE ROLE:
Gather and analyse customer feedback, requirements, and insights.
Support product discovery activities, including research and competitor analysis.
Assist with writing user stories, requirements, and product documentation.
Help maintain and prioritise the product backlog alongside Product Managers.
Work closely with development teams to support the delivery of new features and improvements.
Assist with product launches, release communications, and training materials.
Monitor product performance, customer feedback, and usage data to identify opportunities for improvement.
Build relationships with customers and internal stakeholders to understand their needs and priorities.
Support customer meetings, workshops, demonstrations, and feedback sessions.
Use tools and technology, including AI solutions where appropriate, to support research, analysis, and product planning.
Contribute ideas and recommendations that help improve products, processes, and customer outcomes.
THE PERSON:
Experience within SaaS, technology, software, or digital environments.
Background in customer-facing, project coordination, business analysis or support.
Strong organisational and planning skills.
Excellent written and verbal communication.
Analytical mindset with strong attention to detail.
Ability to gather, interpret, and present information clearly.
Confidence working with a variety of stakeholders.
Genuine interest in technology, digital products, and innovation.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Marketing Campaign Management:
Assist in the execution of marketing campaigns
Use tools and channels to engage target audiences
Monitor campaign performance and collect data for analysis and reporting
Participate in marketing events and initiatives
Contribute to the generation of content and the configuration of design items
Customer Support:
Communicates effectively with customers by telephone and online
Provide customer service support, including technical advice and guidance on the successful use of products and services
Assist in devising solutions to customer requirements and solve straightforward problems
Assist customers with a range of design and technical issues
Escalate complex issues to senior support or development teams
Provide first-line support via email, chat, or ticketing systems
Customer Engagement:
Assist in implementing customer engagement and loyalty initiatives
Use marketing technologies for customer engagement tasks
Collect and analyse customer data to support personalised communications
Monitor and report on customer engagement metrics
Training:Marketing Executive Level 4.Training Outcome:Career progression involves moving from executing daily tasks to strategising high-level initiatives by specialising in specific channels, leading teams, or pursuing strategic apprenticeships.Employer Description:Forfront helps public sector organisations use technology with confidence; building secure, simple-to-use digital tools so teams can better engage, serve, and deliver for the communities who depend on them. We make it simple.
Our flagship product, e-shot™, is the digital communications platform trusted by public sector organisations across the UK. It enables teams to send accessible, secure, and targeted communications at scale.
Forfront has been recognised as one of the fastest growing technology providers to the public sector in the UK and is a proud member of the G-Cloud and DOS (Digital Outcomes and Specialists) frameworks, playing a key role in the UK government's digital transformation program.
Forfront is highly committed to providing apprenticeship opportunities and has worked with NESCOT for many years. Four former NESCOT apprentices remain part of the team and have progressed to more senior roles in the organisation.Working Hours :Monday to Friday, 9:00am - 6:00pmSkills: Communication skills,IT skills,Organisation skills....Read more...
An opportunity has arisen for a Technical Sales Engineer to join a specialist distributor and manufacturer of high-reliability electronic components serving aerospace, defence, space, rail, industrial and other harsh-environment markets.
The organisation provides a broad portfolio of passive, interconnect, electromechanical, magnetic, power and semiconductor technologies, supporting customers throughout the product development lifecycle. Combining in-house manufacturing capabilities with technical expertise and strong supplier partnerships, the company delivers tailored component solutions into some of the most demanding engineering applications.
This is a customer-facing technical sales role focused on supporting design-in activity, developing new business opportunities and providing technical guidance to engineering and procurement teams. The successful candidate will act as a key technical resource for customers and internal stakeholders, helping to identify opportunities, support component selection and drive long-term business growth through a consultative approach.
This role would suit an engineer or technical sales professional with experience of electronic components who enjoys building customer relationships and supporting complex engineering applications.
Main Responsibilities of the Technical Sales Engineer (UK – Remote):
Provide technical and commercial support to customers across the UK
Act as a technical resource for both internal and external sales teams
Support customer design activity, qualification projects and design-in opportunities
Attend customer meetings, site visits, exhibitions and supplier visits as required
Provide application-level guidance and support component selection activities
Identify and develop new business opportunities across existing and prospective accounts
Support strategic supplier growth initiatives and business development plans
Work closely with internal sales, product management, quality and engineering teams to coordinate customer support
Support supplier presentations, technical training sessions and joint customer visits
Maintain accurate records of opportunities, forecasts, customer visits and project activity
Provide market intelligence relating to customer requirements, emerging technologies and competitor activity
Requirements of the Technical Sales Engineer (UK – Remote):
Proven experience within technical sales, applications engineering, field sales engineering or product specialist roles within the electronic components industry
Strong technical understanding of electronic and/or electromechanical components and their applications
Experience supporting customer design activity and technical opportunity development
Ability to communicate effectively with engineering, procurement and commercial stakeholders
Commercial awareness with the ability to identify opportunities and support opportunity conversion
Ability to work independently whilst collaborating effectively across wider teams
Full UK driving licence and willingness to travel regularly throughout the UK
Experience supporting customers within aerospace, defence, space, rail, industrial or other high-reliability sectors
Experience with one or more of the following technology areas:
Passive components including capacitors and resistors
Magnetics including inductors, transformers and ferrite components
Power conversion products and power supplies
Electromechanical components including circuit protection and switching products
EMC and filtering technologies
RF and microwave components
Sensors and sensing technologies
Semiconductor devices and timing products
Desirable:
Degree qualified in Electrical Engineering, Electronic Engineering or a related discipline
Experience working with high-reliability, aerospace or defence-qualified components
Understanding of aerospace, defence or space supply chains
Experience working with manufacturer and supplier networks
Existing relationships with aerospace, defence or industrial OEMs
Experience supporting harsh-environment or mission-critical applications
To apply for this Technical Sales Engineer role, please send your CV to Kishan Chandarana: kchandarana@redlinegroup.Com
01582 878 830....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Customer Service Executive
Bristol
£30,000 - £35,000 Basic + Training + Stability + Job Satisfaction + Work Life Balance + Family Feel + Profit Share Bonus + Pension + Holidays
Currently working as a customer service executive and looking to build a long-term career within the medical industry? Join this family-feel company where you will receive full manufacturer training, be supported every step of the way, and benefit from genuine job satisfaction in a role where you are valued. You'll enjoy a fantastic working environment, excellent work-life balance, and long-term stability.
This forward-thinking medical equipment supplier is continuing to grow within the industry and has ambitious plans for expansion over the coming years. As a Customer Service Executive, you'll enjoy a varied role supporting customers with specialist medical equipment while receiving ongoing training and development.
Your Role As A Customer Service Executive Will Include:
Delivering, installing and demonstrating medical lifting equipment
Providing excellent customer service and support
Full OEM Manufacturer Training
Commutable to the office in Bristol
As A Customer Service Executive You Will Need To Have:
Strong customer service experience in any industry (healthcare desired)
Experience working directly with customers and resolving issues professionally
Ability Commute To The Bristol Office
Positive attitude and excellent communication skills
If this sounds like you, call Rebecka Van Ristell on 07458163046 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Customer service executive,Customer Service Technician, Customer Service Engineer, Field Support Technician, Driver Technician, Delivery Technician, Installation Technician, Medical Equipment, Healthcare Equipment, Community Equipment, Mobility Equipment, Care Home Equipment, Customer Support, Customer Care, White Goods, White Goods Delivery, Retail Manager, Hospitality Manager, Care Worker, Support Worker, Healthcare Assistant, Service Technician, Medical Installation Technician, Coffee Engineer, Vending Engineer, ATM Engineer, Building Services, Facilities, Sheffield, Rotherham, Doncaster, Barnsley, Chesterfield, Worksop, Dronfield, Stocksbridge, Chapeltown, Hoyland, S26, S35, S36, S60, S61, S62, S63, S64, S65, S66, S70, S71, S72, S73, S74, S75.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit, should not apply as your details will not be processed.
We will endeavour to respond to all applicants; however, due to the high volume of applications, we can only guarantee that shortlisted candidates will be contacted.....Read more...
JOB DESCRIPTION
ROLE PURPOSE
Under the direction of the Senior Product Support Specialist , the Product Support Specialist delivers product support, resolves lower-level technical inquiries, and owns the accuracy of order entry, supporting Distributor Partners and Territory Managers. The Product Support Specialist owns the overall customer experiential journey.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure accurate and prompt resolution of customer issues by phone, email and chat; escalating concerns internally as required
Provide pricing, technical, and lead time information to support the Territory Managers
Serve as a subject matter expert by providing product recommendations and support to internal and external customers
Use Salesforce CRM and other software tools to document and manage customer needs and concerns
Maintain ownership and accountability for accurate order processing and order management
Validate inventory in LN to ensure accurate lead times and ship dates
Participate in cross-training to provide coverage across all Product Support Specialist in the team
SKILLS
Customer-focused mindset with a commitment to responsive, high-quality support
Strong technical aptitude with the ability to understand and apply product specifications according to application requirements
Extensive communication skills, with the ability to clearly convey technical and pricing information to internal teams and customers
Proficiency in ERP order entry and CRM systems with a high level of accuracy and attention to detail
Ability to interpret inventory data to support accurate lead times, pricing, and customer commitments
Effective problem-solving skills with the ability to diagnose and resolve technical product inquiries
Ability to manage multiple priorities while maintaining accuracy in a fast-paced, deadline-driven environment
Strong collaboration skills to effectively support Territory Managers and cross-functional teams
Working knowledge of industrial products, engineered materials, or construction-related applications preferred
WILLS
Demonstrate professionalism, accountability, and integrity in all interactions and responsibilities
Maintain punctuality and reliability to support consistent team and operational performance
Adapt effectively to changing priorities and maintain composure in a fast-paced, dynamic environment
Adhere to all Fibergrate Composite Structures policies, procedures, and operational standards
Build and maintain productive, collaborative working relationships across teams and function
QUALIFICATIONS
An associate degree or higher is preferred.
Experience with industrial or commercial building materials, engineered products, or similar technical product lines is preferred
Technical and mechanical aptitude in diagnosing and resolving product performance issuesApply for this ad Online!....Read more...
Support the assessment of incoming enquiry drawings for suitability under supervision, assisting with estimate drawings and basic calculations for quotation purposes. Learn how to draft fully dimensioned drawings for customer approvals within agreed timescales
Assist in confirming customer approvals and learn how to prepare packing specifications in line with customer requirements and factory capabilities
Observe and support engagement with customers and prospects via calls, online communication, and in-person meetings, contributing to a positive customer experience within the scope of the apprentice role
Work collaboratively with colleagues, especially those in customer-facing roles, to understand how the department supports wider business objectives and customer satisfaction
Contribute ideas during team discussions to support innovation and continuous improvement in customer projects and office processes, promoting a forward-thinking approach
Learn how to produce manufacturing, customer and inspection drawings using CAD software, ensuring files are stored correctly and updated under supervision
Support the ordering of new and repeat dies under guidance, following company procedures and advice
Provide basic CAD support for factory layouts, project planning, and capital projects as part of your learning and development
Represent the BOAL brand professionally, maintaining a positive and proactive attitude
Build strong working relationships with colleagues, customers, and suppliers through clear communication and teamwork
Attend and participate in team and company meetings, actively listening and contributing appropriately as confidence develops
Strive to deliver excellent service to internal and external stakeholders, supporting the department’s goal of exceeding customer expectations
Take initiative in your learning while working as a valued member of the team, seeking help when needed and contributing to team success
The above is meant to describe the main responsibilities and is not necessarily an exhaustive list of duties. It does not preclude the need to carry out other specific tasks from time to time as may be required.
All tasks must be carried out in compliance with the Company’s Health, Safety and Environmental Policies.Training:
Engineering Design Technician Level 3
Primarily based with the employer
Attendance to Loughborough College one day per week, term time only where you will study set units that map directly into the apprenticeship
Diarised visits from dedicated Trainer/Assessor
On-the-job training
Off-the-job training
Training Outcome:The apprentice will become a core member of the team and will be mentored internally to ensure internal progression is made in line with succession planning.Employer Description:BOAL is a manufacturing business specialising in aluminium extrusion products. The company supplies bespoke aluminium solutions to customers across a range of industries throughout the UK.Working Hours :Monday to Thursday: 8.15am - 5pm and Friday: 8.30am - 3pmSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies
Training:
Customer Service Specialist Level 3
The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
Functional Skills in English and maths if required
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at the professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management
Training Outcome:Customer Services Manager.Employer Description:Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!Working Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Location: Aarhus, Denmark (Hybrid – 3 days office based)
Salary: 350,000 DKK Base + OTE 500,000 DKK (OTE guaranteed for first 6 months)
An exciting opportunity has arisen for a Finnish-speaking Inside Sales Representative to join a global technology business supporting customers across the Nordic region from their location in Aarhus on a hybrid basis.
This is an ideal role for someone looking to build a long-term career in sales. Whether you already have experience in an internal sales, customer service, account support, or sales administration role, or you are an ambitious graduate looking for your next step, full training and development will be provided.
As an Inside Sales Representative, you will be responsible for managing a portfolio of customer accounts, responding to enquiries, preparing quotations, processing orders, and ensuring customers receive an excellent level of service. Working closely with internal teams, you will help resolve customer issues and identify opportunities to strengthen customer relationships.
Key Responsibilities:
Manage and develop relationships with an assigned customer base
Respond to customer enquiries via telephone and email
Prepare and follow up on quotations
Process customer orders and support the sales cycle
Work cross-functionally with internal departments to resolve customer issues
Maintain accurate records using CRM, SAP, and Microsoft Office systems
Deliver a high level of customer service while achieving sales objectives
Requirements:
Fluent Finnish language skills are essential
Previous experience in sales, customer service, account support, administration, or a customer-facing role
Strong communication and relationship-building skills
What's on Offer:
Comprehensive onboarding and product training
Clear career progression opportunities into Account Management, Business Development, or Sales Operations
Hybrid working environment
Competitive salary and uncapped earning potential
Opportunity to join a well-established international business with a collaborative culture
For more information on this Inside Sales Representative opportunity in Aarhus, please contact Yuon Skelton at Redline Group on +441582 878 829 or yskelton@redlinegroup.Com....Read more...
Deliver excellent customer service in person, over the phone, and via email.
Assist customers with product advice, sizing, and hockey equipment recommendations.
Process customer orders, returns, exchanges, and enquiries efficiently.
Build positive relationships with customers and maintain a professional manner at all times.
Resolve customer issues and escalate where necessary.Maintain accurate customer and order records.
Replenish stock and maintain high visual merchandising standards.Keep the shop clean, organised, and welcoming.
Support promotional events, teamwear fittings, and busy retail periods.
Accurately pick, pack, and dispatch customer orders to ensure a fast and reliable delivery experience.
Take pride in preparing orders carefully and professionally to maintain high customer satisfaction.
Support the timely processing of online and telephone orders, helping customers receive their equipment when they need it.
Assist with customer collections and help ensure orders are ready and accurate.
Work closely with the customer service and retail teams to resolve stock queries and fulfil customer needs efficiently.
Help maintain organised stock systems to ensure products are easy to locate and available for customers.
Assist with stock deliveries and inventory checks to support product availability and service standards.
Contribute to a smooth and efficient operation that delivers a positive experience for every customer.
Training:Training will take place 5 x days per at the workplace with regular visits from the trainer coach for reviews/setting assignments.Training Outcome:Potential full-time employment upon sucessful completion of the apprenticeship.Employer Description:One Sports Warehouse is a specialist hockey retailer passionate about delivering outstanding service and expert advice to hockey players, clubs, schools, and coaches across the UK. We are a growing family business with a strong community focus and a genuine passion for the sport.Working Hours :Monday - Friday (09.00-17.00).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Interest in sport and hockey....Read more...
