In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
An Automotive company is currently seeking a talented Customer Support Technician. They are looking for individuals who not only possess excellent technical skills but also have experience in administration and coordination.
Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly and efficiently.
Coordinate and supervise the support service alongside technicians to ensure smooth operations and maximize customer satisfaction.
Requirements:
Previous experience as a Customer Support Technician or similar role in a technology-oriented environment.
Strong technical skills and proficiency in troubleshooting software and hardware issues.
Excellent communication skills to interact effectively with customers and internal teams.
Full clean UK driving licence.
Has worked in or studied the automotive or Motorsport industries ....Read more...
An Automotive company is currently seeking a talented Customer Support Technician. They are looking for individuals who not only possess excellent technical skills but also have experience in administration and coordination.
Responsibilities:
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly and efficiently.
Coordinate and supervise the support service alongside technicians to ensure smooth operations and maximize customer satisfaction.
Requirements:
Previous experience as a Customer Support Technician or similar role in a technology-oriented environment.
Strong technical skills and proficiency in troubleshooting software and hardware issues.
Excellent communication skills to interact effectively with customers and internal teams.
Full clean UK driving licence.
Has worked in or studied the automotive or Motorsport industries ....Read more...
Customer Support/ Training Engineer – Electrical
Are you a Customer Support/ Training Engineer – Electrical actively looking for a new role?
Our client specialises in advanced electromechanical systems and will give you the opportunity to support and train customers on innovative, high-performance equipment used across various industrial applications.
Responsibilities of this Customer Support/ Training Engineer – Electrical job based in Stamford:
Providing support for a range of electro mechanical power products delivered.
Deliver in-person and remote training to customers, service partners, and internal teams.
Develop and maintain training documentation, presentations, and practical assessments.
Use SAP B1 to log and track service cases, technical faults, and resolutions.
Manage global technician certification records and skills development tracking.
Key requirements for this Customer Support/ Training Engineer – Electrical job in Stamford:
Minimum ONC or equivalent in Electrical Engineering.
Formal technical training experience (2+ years), including assessment delivery.
Strong background in supporting and troubleshooting electromechanical systems.
To apply for this Technical Training Engineer – Electrical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828 / 07487756328....Read more...
Sales Coordinator - Electronics
This is a key support role with excellent career progression opportunities within the sales division.
Key Responsibilities of this Sales Coordinator job based in Aldermaston are:
Customer Support & Coordination– Act as the primary point of contact for customer enquiries, providing information and assistance in a professional and timely manner.
Order Processing & Management – Manage customer orders from initial enquiry to delivery, ensuring all steps are completed accurately and efficiently.
Sales Support – Assist the sales team by preparing quotations, proposals, and sales documentation. Support the team in achieving targets by coordinating sales activities.
Logistics & Scheduling – Coordinate deliveries, manage stock levels, and liaise with internal teams to ensure smooth order fulfilment.
Administrative Duties – Maintain accurate records, manage customer accounts, and provide timely reports on sales activities.
Key Requirements of this Sales Coordinator job in Aldermaston are:
Proven experience in a sales coordination, administration, or customer service role.
Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
Excellent communication and interpersonal skills, with a proactive and customer-focused attitude
Proficient in Microsoft Office and CRM systems.
To apply for this Sales Coordinator role in South England, please send your CV to NDrain@redlinegroup.Com or call 01582 878828 / 07487 756328.....Read more...
Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: £30-£34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
•
Experience in Customer Service and Network Operations
•Technical Engineering background
Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
•Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £30-£34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
•Experience in Customer Service and Network Operations
•Technical Engineering background
Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Are you a Software Support Engineer based in Eastbourne, East Sussex, looking for a new job working on cutting edge technology with a global engineering business?
The Software Support Engineer job, based in Eastbourne will be responsible for troubleshooting across virtual server environments across a variety of global clients. This will include providing customer support for machine-to-machine communications. The software support engineer will be working with SQL Server, Linux, and bespoke software running in complex customer environments.
Skills and Competencies required of the Ideal Software Support Engineer job will include:
Currently working at a software solution provider with experience supporting custom software deployed across customer sites.
Familiar with software architecture and how systems interact.
Must be capable of diagnosing whether issues stem from the customer’s environment, networking, infrastructure, or the software itself.
Familiarity with C# /.NET is a plus, but not essential, could be C++, etc. The focus is on troubleshooting, integration, and architecture.
My client offer extensive hybrid working but need candidates to be able to attend the Eastbourne site at short notice. They will also provide Visa sponsorship if you are already in the UK and able to travel internationally without any restrictions.
This is a fantastic job opportunity to join a team of professionals to support the next generation of their complex, semiconductor products. If you have any specific questions about this Software Support Engineer job, Eastbourne please call Ricky Wilcocks on 01582 878810 or 079317 88834. To apply email: rwilcocks@redlinegroup.Com....Read more...
Customer Service Administrator
Location: Bournemouth
Salary: £25,000 - £27,000 per annum
Hours: Monday Friday, 8am 5pm
Holt Recruitment are currently looking for a friendly, organised, and pro-active Customer Service Administrator to join our client on a permanent basis. Youll be the first point of contact for customer enquiries, providing excellent support and ensuring the CRM system is updated at all times.
Duties:
- Respond to customer queries via phone and email
- Process orders through the systems
- Building rapports with customers and suppliers
- Maintain and update customer records
- Liaise with internal departments to resolve any issues
- Provide general administrative support to the team
Skills:
- Must have previous customer service and administrative experience
- Strong attention to detail and organisational skills
- A positive, can-do attitude
- Proficient using Microsoft Office
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!....Read more...
Customer Service Advisor
Location Poole
Salary up to £30,000 per annum DOE
Hours: 8am 5pm, Monday Friday
FREE onsite parking
We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis. Youll be the main point of contact for customers calling in, and redirecting them to the correct department. Youll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment.
Duties:
- Manage incoming and outbound calls to customers and internal teams
- Deal with customer issues from start to finish
- Oversee customer accounts, providing ongoing support
- Generate precise quotes and efficiently process orders to meet customer needs
- Address and resolve customer complaints promptly, adhering to company protocols
- Delivering updates to customers to ensure they are updated
- Support the growth of the team by training and mentoring new colleagues
- Participate in improvement projects, offering suggestions to elevate the overall customer experience
Skills:
- Customer service experience is essential
- Excellent verbal and written communication
- SAP experience would be desirable but not essential
- Proficient with Microsoft Office
- Strong attention to detail and organisational skills
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!....Read more...
Support customers by responding to queries via email, phone, or chat
Help onboard new customers and ensure a smooth handover from sales
Gather and analyse feedback to improve customer satisfaction
Identify opportunities to upsell or expand existing customer accounts
Assist the team with preparing presentations, reports, and proposals
Maintain accurate records in our CRM system
Monitor customer engagement and flag any risks of churn
Participate in team meetings to share insights and ideas
Research potential leads and contribute to business development activity
Continuously learn about our products, services, and customer needs
Training:You'll be given time away from working to study as you work towards achieving the Level 4 Sales Executive apprenticeship, which is equivalent to the Higher National Certificate or HNC.Training Outcome:You can expect to advance to roles such as Customer Success Manager or Business Development Manager. With experience, you might move into more senior positions. This apprenticeship lays a solid foundation for a successful and rewarding career in sales and customer account management.Employer Description:Rubitek is an award-winning technology business with bold ambitions for growth. We do two exciting things: we provide powerful learning management software to apprenticeship and skills bootcamp training providers, and we deliver high-quality apprenticeship training through our brand, Everything Apprenticeships.
We make incredible learning journeys possible, whether that's through our cutting edge software, or through our reimagined training delivery. We empower the value of learning.
We’re growing fast, and there’s exciting demand for our products and services. That’s why we’re looking for a Customer Success Apprentice to join our team and help us support our valued customers.
In this role, you’ll be part of a small but passionate team, helping customers get the best out of our platform. You’ll respond to queries, provide technical support, and play a key role in onboarding, retaining, and growing our customer base.
If you're naturally curious, enjoy problem-solving, and like the sound of being part of a forward-thinking tech company, we’d love to hear from you. We’ll support you every step of the way - and there’s real opportunity to grow with us beyond your apprenticeship.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Maintain and develop the customer base within the sales department, you will be integral to the continuation and growth of the customer base through a high standard of service-related activities. Key responsibilities • Develop new and existing customer relationships by offering excellent customer service• Identify opportunities for incremental sales and margin, communicating where necessary with External Sales & Management• Answering sales and enquiry calls and emails• Processing sales quotations, sales orders & customer returns• Sales support to vendor managed inventory • Kit operations including Quotations, Kit Amendments, MRP, production orders, BoM’s, booking in and releasing kits• Responding to customer queries in a professional and timely manner• All project and key customer activity, including new customer tenders, developing customer accounts, maintaining customer Kanban, and labelling systems• Actioning customer queries and resolving account issues in a professional and timely manner• Customer Reports issuing and processingGeneral responsibilities• Helping with basic IT requirements, printing issues, labelling issues• Checking/picking stock when needed• Picking up colleagues' emails/ orders/ enquiries when needed• Holiday cover and support to other departmentsTraining:Level 3 Customer Service Specialist apprenticeship standard.Level 2 Functional Skills in maths, English and ICT (if required).This apprenticeship is delivered through a combination of work-based assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:High potential of a full-time post once the apprenticeship is complete. Good career progression through the company.Employer Description:We are proud to offer a complete range of over 15,000 industrial fasteners and fixings, services and fastener management solutions. With the technical know-how and support required, as well as over 30 years’ experience and expertise, we are confident in offering you the best services and products you can rely on! We encourage you to explore our website and take full advantage of the information available. Please also feel free to contact us, we are more than happy to help with any of your enquiries. Founded in 1988 Pugh & Sanders specialises in stock replenishment systems and runs its own fleet of vehicles providing same/next-day delivery nationwide. We have over 10,000 square feet of stock holding facilities. Pugh & Sanders has a wealth of experience of supplying the rail industry, particularly the support of maintenance repair overhaul facilities across of a variety of usages in rolling stock, power train, and track refurbishment. Where parts are safety critical the company provide traceability and full certification. Pugh & Sanders recognise that quality and reliability are paramount in supplying every sector. Pugh & Sanders is ISO9001 Quality approved.Working Hours :Monday to Thursday 08:30-17:00, Friday 08:30-16:00.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
As an Apprentice Technical Support & Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers.
You’ll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system.
This is a varied role that combines customer communication with logistical coordination, working closely with colleagues in our service, engineering, and delivery teams.
Full training and support will be provided throughout your apprenticeship.
Key responsibilities:
Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice
Assist customers by phone and email in a clear, friendly, and professional manner
Process parts enquiries and sales, helping customers find the right solutions
Organise pre-delivery assessments and help coordinate the delivery schedule and route planning
Assist in scheduling engineers for service and maintenance work.
Keep customer records up to date using our CRM system
Support internal teams and help ensure efficient, smooth operations across departments
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
To be decided upon completion of training
Employer Description:RotoSpa is a family-run, award-winning British business based in Sutton Coldfield. Founded in 2003 to meet the need for UK-made hot tubs, we’ve since become the country’s only hot tub manufacturer — delivering thousands of units to homes, retailers, holiday parks, and hire companies across the UK.
We take pride in our innovation, attention to detail, and outstanding customer service, and we believe in investing in our people to help them grow.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do’, enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35. This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential
Previous commercial 1st Line Help Desk or IT Support experience
Experience of installation, configuration and troubleshooting of systems, network, and hardware issues.
Windows 10/11 desktop support
Microsoft Office 365
Active Directory administration
Some general networking skills to include TCP/IP
Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
PC/Laptop Hardware Support
Desirable
Virtualisation (Hyper-V ideally, but also Citrix or VMware)
Windows Server 2012/2016
Anti-virus and backup solutions
SharePoint
Telephony & Mobile Devices
CRM software
Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.
As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment. This is a hybrid role split equally between home and an office in Kent. Apply now to find out more.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
What you will do at work as an apprentice (bullet points)
Assemble, test, and document all products and sub-assemblies for production ready for shipment to customer
Ensure all product is built and tested according to the documented procedures, and all documents are completed and stored correctly
Inspect kitted parts and materials for workmanship standard, and quality compliance
Perform final integration and testing of products based on instructions, as well as hi-pot and leakage testing before final shipping
As needed fault find products, reject components, and assist with reworks
Pack products into boxes for stocking, making sure they meet customer requirements of quality
Support Lean, Health and Safety and continuous improvement Initiatives
Provide support and feedback to production team lead, production technical support, operations manager, R&D team as needed
Working with the production scheduler, self-manage time and priorities to meet production output/customer requirements
Keep work area and tools, organised, clean and safe
Attributes
Must have basic ability but will be trained on:
Electro-mechanical assembly
Use of electronic measurement and test equipment
Use of common shop tools, and mechanical measuring equipment
Soldering of PCBA wiring and components, on surface mount and through hole
Training:
Training will take place weekly (term time) at a Truro-Penwith College campus
Training Outcome:
On completion of a successful apprenticeship, there may be an opportunity for a full-time position
Employer Description:Partech is part of In-Situ Inc. operating worldwide. We design and manufacture water quality monitoring and analysis sensors and instrumentation. We also provide service / repair and technical support for our products including customer on site servicesWorking Hours :Working Days: Monday through Friday.
Working Times: Monday - Thursday, 08:30 - 17:00. Friday, 08:30 - 12:30.
Overtime maybe required on occasions
Travel to customer sites and other in-situ sites may also be required on occasions.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Good time keeping....Read more...
Temporary Customer Service Advisor – Join a Growing, Supportive Team!
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pm
Are you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.
What You'll Be Doing
- In this varied and fast-paced role, you'll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process
- Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
- Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
- Process purchase orders, input data into the ERP system, and send order confirmations.
- Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
- Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
- Raise purchase orders as needed and ensure timely communication of delivery updates.
- Log customer feedback and help drive continuous improvement.
- Support the resolution of customer complaints in coordination with relevant departments.
- Manage incoming calls with professionalism and ensure smooth communication across departments.
- Attend weekly production meetings and keep stakeholders informed of shipping updates.
- Take on additional tasks as required by management – every day is different!
Who We’re Looking For
- You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.
Essential skills & experience:
- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment
- Confident communicator, both written and verbal, at all levels
- Working knowledge of ERP and/or CRM systems
- Comfortable with technical product information (ability to understand catalogues and simple drawings)
- Familiar with quality systems such as ISO9001 or AS9100
- Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint)
- Highly organised, self-motivated, and a great team player
- Able to work independently and thrive in a fast-paced environment
Why Apply?
- Be part of a supportive, growing team in a respected business
- Gain valuable experience in a professional B2B environment
- Enjoy varied and engaging work with potential for contract extension
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
Effective & efficient processing of customer orders
Coordinate and control production progress reports to customers
Respond to emails and enquiries on time and in a professional manner
Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
Effective documentation control both internally and externally
Work as part of the team to ensure we remain our chosen market leader
Reception duties and customer focused contact particularly by telephone
Assist with admin in various departments, including customer service, sales, quality, and finance as, and when, required
Utilise the systems to provide accurate and timely data as requested
Regular contact and building relationships with internal parties in order to understand business functions
Creation and recording of correct documentation
Ensure efficient, accurate and timely processing of data for accurate reporting
Continual service improvement, including but not limited to:
Order Processing, Order acknowledgment
Order Progressing
Despatching & Invoicing
Customer satisfaction survey
Maintenance of customer portals
Producing quotes and chasing customers
Other Responsibilities:
Working as a team member to deliver any other ad hoc duties to meet the business vision, mission, and objectives
Contribute and support the effective management & implementation of Health & Safety policies throughout the businesses
Contribute and support the effective management & implementation of the QMS system throughout the businesses
Training:
Business Administrator Level 3 Apprenticeship Standard
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:
Upon successful completion of this apprenticeship, potential for full-time contract and progression within the company, for the right candidate
Employer Description:CBE+ is a Manufacturing SME with ambitions for growth and expansion with high investment over the medium to long term future years. We are now looking to recruit a highly motivated, creative Marketing & Communications Apprentice to support the Marketing Executive and the company growth ambitionsWorking Hours :Monday to Thursday, 8.00am - 5.00pm
Friday, 8.00am -12:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Ability to work to deadlines,Familiarity with Microsoft,Customer Service skills,Ambitious,Able to meet deadlines....Read more...
Data Centre Operations Analyst - (24/7 Rotation) – Hounslow
A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across our state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across our data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Experience in a similar role (Datacentre technician, network engineer)
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
We are currently seeking an experienced Customer Service Team Leader to drive excellence across the customer support, order management, and logistics functions. The company are a leading chemical manufacturer, dedicated to delivering high-quality products and outstanding service to their customers!
Role Overview:
The Customer Service Team Leader will play a key role in managing day-to-day customer service operations while leading and developing a team of customer service professionals. Working within a chemical manufacturing environment, the Customer Service Team Leader will be responsible for ensuring efficient order processing, seamless coordination with sales and logistics, and a consistently high level of customer satisfaction.
Key Responsibilities:
As the Customer Service Team Leader , you will lead, motivate, and support the customer service team to ensure timely and accurate order processing from receipt through to delivery. Act as the first point of escalation for customer issues, driving swift and effective resolutions.
Work closely with Regional and Area Sales Managers to develop customer demand plans for all bulk tanker customers to enable proactive scheduling of bulk deliveries.
Collaborate with internal teams including sales, production, and logistics to deliver exceptional service and meet customer expectations.
Processing of sales, transfer, call-off, return and uplift orders in a timely manner to meet the requirements of the external customer, purchasing department, production planning department and logistics.
Maintain and update clear customer records on a customer database/CRM and provide accurate information to both customers and colleagues.
Liaise with the Engineering team to coordinate installations or repairs to engineering solutions.
The Customer Service Team Leader will also play a key role in process improvement initiatives and team development to ensure high quality service delivery.
Key Requirements:
Proven experience as a Customer Service Team Leader or in a similar leadership role within customer service, order management, or sales administration.
Strong background in customer service within a chemical, construction or industrial manufacturing environment.
Solid understanding of order processing, logistics, and supply chain coordination.
Exceptional communication, leadership, and problem-solving skills.
If you have the skills and experience required for the role of Customer Service Team Leader , please click on the link below to apply directly.....Read more...
We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.
Duties:
Promote good customer relations
Identify accurately customer requirements
Ensure all telephone enquiries are answered courteously and efficiently (once confident)
Maintain and continually improve the quality of service provided to the customer
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.Training Outcome:On completion of the apprenticeship, you will be a qualified with either a level 2 or level 3. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.Employer Description:B M Motoring Centre Limited is a family run business established in Staple Hill Bristol for over twenty years. You would be joining an experienced team with lots of on the job support.Working Hours :Monday to Friday, 08:00 - 17:00 (negotiable).Skills: Attention to detail,Problem solving skills,Team working,Initiative....Read more...
Join a proactive technical support team delivering world-class service across secure satellite networks, complex IT systems, and customer-facing tech. Youll play a key part in 1st and 2nd line support while helping drive improvements in system processes and fault resolution.
What Youll Do:
- Troubleshoot IP, RF, routing, and infrastructure issues
- Support enterprise IT and satellite connectivity platforms
- Work with security tools, backups, virtual environments, and telephony systems
- Monitor network alerts, resolve incidents, and escalate where needed
- Share knowledge and support junior engineers across shifts
Ideal Background:
- Experience in NOC, technical support, or IT/satellite engineering
- Comfortable with problem-solving under pressure
- Excellent communication and documentation skills
- Desirable: knowledge of Inmarsat, VSAT, or defence-related systems
Whats On Offer:
- Permanent, full-time position based from Surrey
- Competitive salary + annual bonus (based on company and personal performance)
- Pension scheme matched up to 7.5%
- 25 days holiday + bank holidays
- Free on-site parking
- Opportunities for global travel and technical training
If you're technically curious, customer-focused, and ready for a hands-on support role with international reach, this is the position for you.....Read more...
Assist with processing engineer paperwork and job documentation
Support the engineering team with administrative tasks and scheduling
Act as a communication link between the Service,Sales and Technical teams
Answer incoming customer calls and log service enquiries accurately
Help ensure all customer records are kept up to date in our CRM system
Learn and apply best practices in customer service and internal coordination
Complete apprenticeship training requirements alongside your daily tasks
Training:Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
To support learning, we utilize online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.Training Outcome:Customer Service Co-ordinatorEmployer Description:Norican is a world-leading provider of technology for the formation and enhancement of metallic parts. We have five leading international brands: DISA, Simpson, Monetizer, StrikoWestofen and Wheelabrator. Together, they offer customers a broad spectrum of integrated solutions, spanning green sand moulding, die casting, melting, transport and dosing, as well as surface preparation.
We serve a wide range of industries, including the global automotive, aerospace, foundry, and aluminium sectors, though a global network of engineering experts, manufacturing capacity, aftermarket upgrades, digital solutions and local service support.Working Hours :Monday to Friday either:
8am-4pm
8:30am-4:30pm
9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working....Read more...
This is a varied and hands-on role, ideal for someone who is hard-working, proactive, and eager to build a career in the automotive industry and to get involved on the shop floor, while also supporting some admin tasks using a bespoke motor trade system. As an Automotive Customer Service Apprentice at Exec Spec Ltd, you will gain experience across both the front and back end of the business, supporting day-to-day operations, customer service, and sales, while developing a solid foundation in customer service and administration.
What you’ll do at work:
Handling day-to-day administrative tasks to support the wider team
Making outbound calls to customers and suppliers with professionalism
Assisting with sales-related tasks and providing support to the Sales Team
Providing hands-on customer service, including face-to-face support where needed
Working with customers to meet their requirements and giving advice on additional parts and services
Learning and working with a bespoke motor trade system
Managing product and service information, understanding who we are and what we do
Using Microsoft Office packages (Word, Excel, Outlook)
Managing diaries, scheduling meetings, and booking travel arrangements for engineers
Assisting with stock or product updates, both physically and digitally
Supporting social media activity and helping promote products/services online
Maintaining accurate records and files, both digitally and manually
Liaising with customers and suppliers to support the smooth running of operations
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remaining courteous and police to customers
Helping ensure the smooth communication between the sales and admin teams
Training:
Customer Service Level 2 Apprenticeship Standard
Functional Skills in English and Maths level 1, if required
Training provided in the workplace
Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship
Employer Description:With over 20 years of experience in the automotive industry, Exec Spec Ltd has grown from one of Nottingham’s original window tinting specialists into a trusted name across the Midlands. Founded in 2001, our reputation for quality and reliability has allowed us to expand our services and product offerings to meet growing customer demand.
Now based in Stanton by Dale near Ilkeston, Derbyshire, we provide a wide range of automotive solutions including vehicle tracking, immobilisation systems, dash cams, and more. Our services are available both at our fully equipped workshop and through our convenient mobile installation service.
Our team of qualified engineers and customer-focused staff take pride in delivering excellent service, using only leading-brand products to ensure every vehicle is in safe hands. At Exec Spec, customer satisfaction is at the heart of everything we do.Working Hours :Monday - Friday, 9.00am - 5.30 pm with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Keen to progress,Excellent communication skills....Read more...
Location: Birmingham (Office based) Salary: £25,000 per annum (with review after probation) Opportunities for progression into sales | Supportive training environment | Long-established company
Are you a life science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for two Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.
You’ll be working alongside an easy going team who care about what they do, in a varied role where no two days are quite the same. There’s a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.
What you’ll be doing as the Customer Service Office (Life Science):
Processing and analysing sales orders
Preparing accurate customer quotations and managing price lists
Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
Investigating and resolving customer queries (including technical issues)
Taking ownership of customer complaints and ensuring successful resolutions
Supporting continuous improvement by suggesting new ideas and efficiencies
Raising purchase orders and coordinating delivery expectations
Supporting office support and finance tasks (invoicing, remittance advice, credit control)
What you’ll need:
A Life Science degree
Strong communication skills written and verbal
Confident IT skills, especially MS Excel
A proactive, helpful attitude and a genuine interest in customer service
Able to work independently and as part of a supportive team
A positive, curious mindset and a willingness to get stuck in!
What’s in it for you as the Customer Service Office (Life Science)
Starting salary of £25,000, reviewed after probation
Clear development pathway – with potential to move into sales if that’s your interest
Full support and training from a friendly, knowledgeable team
Modern, well-equipped office with parking, a kitchen and on-site gym
25 days holiday + bank holidays + Christmas shutdown
Pension scheme
A business that values its people and gives you room to grow
If you’re keen to build your career in a meaningful, science-led environment and want to join a company where you’ll be supported from day one, we’d like to hear from you.
Please apply with your CV and a short covering letter in the first instance.
....Read more...
Play a key role in helping grow our corporate and event business by supporting the coordination of events and group bookings
Manage email and phone enquiries, respond to customer queries professionally and promptly
Assist with scheduling, booking confirmations, invoicing, and general admin support
Help maintain our customer database, track leads, and follow up with potential clients
Support marketing efforts through email campaigns, content coordination, or social media scheduling (depending on experience)
Prepare reports and updates for management to support smooth business operations
Work closely with the leadership team to continuously improve internal processes and the customer journey
Be the first friendly face customers see - greeting guests warmly and showing them to their Trackman bay
Confidently demonstrate how to use the Trackman golf system
Take food and drink orders, serve snacks and beverages, and deliver outstanding customer service throughout the visit
Maintain high hygiene standards at the bar and throughout the venue
Monitor stock levels and communicate shortages to management in a timely manner
Process bookings and transactions using our POS system
Assist in setting up for events and ensuring the venue is presentable at all times
Training:Business Administrator Level 3.Training Outcome:
Further progression within the business
Further qualifications offered
Employer Description:Friendly, proactive, and passionate about hospitality and business growth. We're
looking for a dynamic team member who can wear two hats — customer service
and business admin — to help us take our corporate and event offerings to the next
level. Over the next couple of years, we’re aiming to expand and open new venues
— so this is a great opportunity to grow with us and be part of an exciting journey
from the ground up.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
