Customer Support Specialist
Location: Brackley, Northamptonshire
Salary: Competitive + Benefits
Job Type: Full-time, Permanent
Customer Support Specialist – Electronics | Technical Support | Brackley
Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team.
This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.
This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment.
Key Responsibilities
Lead, mentor and support a team of two customer support representatives
Act as the main escalation point for complex technical customer queries
Provide technical product support via phone and email
Diagnose and troubleshoot electronic products and systems
Carry out fault finding, electronic diagnostics and technical investigations
Interpret electronic schematics, technical drawings and documentation
Coordinate product returns, repairs and testing procedures
Conduct or oversee bench testing of electronic units
Collaborate with engineering and production teams to resolve recurring product issues
Maintain accurate records of customer interactions, faults and technical resolutions
Support continuous improvement of customer support processes
Skills & Experience Required
Background in electronics (qualification or hands-on industry experience)
Strong understanding of electronic principles including analogue and digital circuits
Experience diagnosing and testing electronic products or systems
Ability to use test equipment such as multimeters, oscilloscopes and power supplies
Experience reading and interpreting electronic schematics and technical documentation
Previous experience in technical customer support, technical service or electronics support
Experience supervising, mentoring or leading team members
Excellent communication skills with the ability to explain technical concepts to non-technical customers
Strong organisational and problem-solving skills
Ability to prioritise workload and manage team performance
Desirable Experience
Experience working with PCB-based electronic products
Familiarity with embedded systems or microcontroller-based products
Understanding of electronics manufacturing or production environments
If you are keen on this Brackley based position and would like to find out more information, please send over an updated cv to nking@redlinegroup.Com or call 01582 878839.....Read more...
Customer Success Manager (CSM) – North America / Latin AmericaManchester (Hybrid) | £40,000 + Commission | 12:00pm–8:30pm UK timeWant a Customer Success role with real ownership, global customers, and clear career progression? We’re hiring a Customer Success Manager to support our client on a portfolio across North America and Latin America, helping customers get measurable value from our backup and recovery SaaS solutions, while driving renewals, retention, and growth.This is a UK-based role working aligned to North American business hours, ideal for someone who enjoys fast-paced environments, international relationships, and building long-term customer partnerships.The RoleYou’ll manage a portfolio of Mid-Enterprise customers, supporting them across the full lifecycle, from onboarding to renewals, while partnering with Senior CSMs, Sales, Support, and Channel teams.Working hours that are required:
12:00pm – 8:30pm UK timeDuring onboarding, North America hours coverage will be required 2–3 days per week, moving to full alignment as the role develops.
What You’ll Be DoingCustomer Success & Account Management
Own and manage a portfolio of Mid-Enterprise customers across NA & LATAMSupport onboarding and renewal readinessContribute to Quarterly Business Reviews (QBRs): objectives, risks, adoption, and growthProvide responsive support during North American business hours and escalate when needed
Renewals & Upsell Support
Support contract renewals with distributors, resellers, and end customersIdentify upsell and expansion opportunities through usage and customer conversationsCollaborate with Sales, Senior CSMs, and Channel teams on commercial alignment
Relationship Building
Become a trusted advisor and main point of contactBuild strong stakeholder relationships and drive customer advocacyProactively improve adoption and value realisation
Cross-Team Collaboration
Work closely with Sales, Support, Product, and Channel teamsCoordinate enablement, training sessions, and best-practice guidanceShare customer feedback to influence product improvements
Data & Reporting
Keep customer records accurate in HubSpot / spreadsheetsUse dashboards to strengthen forecasting and retentionTrack customer health and proactively manage at-risk accounts
What We’re Looking ForRequired
Strong communication skills (written + verbal)Great organisation and time management across time zonesComfortable working UK-based but aligned to North American hoursTech-savvy and able to learn software solutions quicklyProactive, customer-first mindset
Preferred
Experience in Customer Success, Account Management, Support, or similarExposure to SaaS, backup, or recovery solutionsHubSpot CRM experienceConfident with Excel or Google Sheets for reporting
What You’ll Get
A genuinely global Customer Success role (NA + LATAM exposure)Clear progression into Customer Success and Strategic AccountsStructured onboarding, training, and mentorshipA collaborative, supportive team environmentThe chance to work with market-leading backup and recovery technology
INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
As an apprentice, you will be responsible for addressing customer enquiries, troubleshooting issues, providing product information, and ensuring an exceptional customer experience.
This role requires a proactive, adaptable, and customer-centric individual who thrives in a fast-paced, multichannel environment.
We are looking for somebody who is new to this sector and is keen to develop the skills to be able to complete the key responsibilities which consist of:
Multi-Channel Support: Providing exceptional customer support across a variety of communication channels, including live chat, email, phone, social media platforms (e.g., Facebook, Twitter, Instagram), and self-service portals
Customer Engagement: Build strong relationships with customers by offering timely, empathetic, and efficient responses to enquiries. Ensure that each interaction is aligned with company values and enhances the customer experience
Problem Resolution: Troubleshoot and resolve a wide range of customer issues, including product enquiries, service concerns, technical support, billing questions, and complaints. Utilise your problem-solving skills to resolve complex issues promptly
CRM Management: Use our Customer Relationship Management (CRM) tool Salesforce to manage customer interactions, log support tickets, track case progress, and update customer records
Omni-Channel Consistency: Ensure that the customer experience is consistent and seamless across all channels. Resolve issues effectively, regardless of the platform the customer chooses to contact us through
Collaboration with Teams: Work closely with cross-functional teams (IT, Claims and Operations) to ensure quick resolution of complex issues. Share insights and feedback to continuously improve the customer experience
Feedback Collection: Gather customer feedback during interactions and help identify recurring issues or areas for improvement in processes, products, or services
Maintain Performance Metrics: Meet or exceed established performance metrics, including response times, customer satisfaction ratings, first contact resolution, and ticket closure rates
You will work within a collaborative and supportive team culture. Training:
Business Administrator, Level 3
Fortnightly attendance at Riverside College, Widnes
Training Outcome:
Ongoing professional development and growth opportunities
Employer Description:With over 20 years of experience in the UK Taxi and Courier industry, we are dedicated to protecting our customers’ assets and providing peace of mind through comprehensive insurance solutions. Our expertise and commitment to customer satisfaction has made us a trusted name in the UK for insurance needs.Working Hours :Monday to Friday between 8.45am and 5pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience,Empathetic communicator,Keen to learn....Read more...
Account Manager - Onboarding and Retention
Barnsley – Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
We are seeking a confident and experienced Customer Implementation and Training Specialist to support the onboarding, implementation, and training of customers using our enterprise SaaS platform, HaulierMagic.
This is a highly client-facing role suited to someone with prior experience in the software/IT industry who is looking to formalise and elevate their skills through the Level 4 Business Analyst Apprenticeship.
Core Responsibilities
Develop a deep and comprehensive understanding of the HaulierMagic platform and its full functionality
Conduct on-site client visits across the UK (approximately 2 days per week) to:
o Demonstrate system capabilities
o Deliver structured user training
o Support implementation and onboarding
Analyse customer workflows and identify how the system can optimise their operations
esolve customer concerns professionally and efficiently
Escalate technical or complex issues to internal Product and Development teams
Gather customer feedback and contribute to continuous product improvement
Support documentation of business requirements, user processes, and system configurations
Assist with testing, configuration, and quality assurance activities
Essential Criteria (Non-Negotiable)
Minimum 4+ years full-time experience within the software/IT industry
Proven experience in a client-facing role such as:
o Customer Support
o Quality Analyst
o Account Management
o Project Management
o Programme Management
Strong background in enterprise software environments
Demonstrated ability to explain and demo complex system functionality
Exceptional verbal and written communication skills
Confident presenting to professional clients
Full UK driving licence
Own vehicle and willingness to travel nationally (approx. 2 days per week)
What We’re Looking For
Confident communicator with strong client presence
Commercially aware and customer-focused
Analytical thinker with structured problem-solving ability
Comfortable balancing travel, customer engagement, and internal collaboration
Professional, organised, and self-motivated
Training:
Business Analyst Level 4 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Simple, affordable, and ready to support your business. We let you focus on what you do best, while we handle the rest.Working Hours :8.30am to 5pm, 1 hour lunch (37.5 hours a week). Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Based within our Customer Support Centre in Central Manchester, our Apprentice Customer Experience Advisor will learn all areas of customer support to master the full customer experience. If you are passionate about creating phenomenal customer experiences, this is the apprenticeship for you.
What You’ll Be Up To:
You will be working within our Business to Business (B2B) customer enquiries team where they support our customers. In this role you will be responsible for being the initial face of our business by answering inbound calls from our customers
You will also be working in our B2B complaints team. In this role you will be responsible for managing and resolving customer issues, ensuring high satisfaction levels through effective communication and problem-solving skills while maintaining positive client relationships
You’ll ensure that all enquiries are handled efficiently and with a customer first approach. You’ll work alongside a number of customer service departments to resolve any queries and to ensure our customers receive the very best service from Johnson Controls
Working within a team of experts you will be provided with on-going training and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future, with a market-leading brand in a secure and expanding marketplace
Promoting the brand to all existing and potential customers and providing accurate information on product, policies, and procedures
Updating our Customer Relationship Management systems to ensure we retain accurate and timely information needed to resolve queries quickly
Supporting customers through periods of dissatisfaction, offering high effective problem-solving skills needed to de-escalate and resolve dissatisfaction
Liaising with customers who are raising a complaint or wanting to cancel their contract via a variety of communication methods to resolve the customers issues and retain their business
Feeding back outcomes to ensure that pro-active steps are taken to improve the customer journey
Training:As an apprentice in our programme, you'll enrol on the Advanced Level 3 Customer Service Apprenticeship qualification.
This is a 2 year apprenticeship and the college course will be delivered on day release, remotely. Training Outcome:
There is the opportunity to progress on to higher or degree apprenticeships and gain further qualifications in the future to support your ongoing career development within the organisation
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday- Friday, 8.30am- 5.00pm, or as per business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Future Focused,Purpose Led,Customer Driven,Integrity....Read more...
As part of the role, you will:
Assist with the installation of cloud and on-premises business telephony systems at customer premises
Support the installation of network cabling infrastructure including CAT6 and CAT6a systems
Help install and configure wireless networking solutions for business customers
Assist with the activation and programming of cloud and VoIP telephony services
Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services
Carry out remote programming and configuration changes to customer systems
Liaise with field engineers to ensure the ticketing and service system is kept up to date
Communicate with customers to provide updates on service requests and ongoing projects
Work with suppliers regarding equipment orders and service requests
Support the sales team by researching products and services
Assist with general administration tasks within the service team
Training:
The apprenticeship standard will be completed fully within the workplace, giving you hands-on experience with modern business telephony and networking technology
You will receive training from experienced engineers in a real working environment, with exposure to both office-based support and on-site installations
On completion, you will achieve a recognised apprenticeship qualification
Training Outcome:
Full-time apprenticeship with long-term career opportunity
Employer Description:Aspect Voice is a telecommunications provider based in Consett, County Durham, delivering tailored communication solutions to businesses across the UK. Established in 2003, the company specialises in IP telephone systems, cloud telephony, connectivity and network infrastructure. Aspect Voice works closely with organisations to design, install and support reliable communication systems that improve efficiency and customer engagement. With a strong reputation for customer service, the company focuses on long-term partnerships and responsive technical support. Their experienced team of engineers and communication specialists provide end-to-end solutions to meet the evolving needs of modern businesses. Working Hours :Monday - Thursday, 9.00am - 5.15pm & Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,A proactive “can-do” approach,Strong timekeeping....Read more...
Planning & Resource - Ensure our Field Engineers work efficiently and meet customer expectations. You’ll learn to manage engineer schedules, deploy daily activities, and support them with admin tasks to maximise productivity and keep customers informed.
Fleet & Compliance - Support Field Engineers with all aspects of their company vehicles to keep them safe and mobile. You’ll coordinate new vehicles, manage breakdowns and repairs, work with external lease partners, and ensure compliance with legal and internal standards such as licence checks, fines and audit requirements.
Customer Relations - You’ll support customer feedback activity, help resolve customer concerns, and work with teams across the business to improve processes. You’ll learn how we use customer insight to drive change, rebuild loyalty, and deliver service that goes beyond expectations. Training:
Training will take place in the workplace with your online tutor and coach who will support and guide you for the duration of your apprenticeship
Training delivery is in a blended learning format using a combination of live taught classes, 1-2-1 coaching and E-learning
Training will be fortnightly
Training Outcome:
This apprenticeship will progress into becoming a member of the Baxi Team, working in either Planning & Resource, Fleet & Compliance or Customer Relations
Employer Description:Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers. Our established foothold in the heating manufacturing market with a well-respected product portfolio, committed and long-standing customers across both commercial and residential markets and an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry. Do you have a passion and appetite for evolution? Come and join us!Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Patience,conflict management....Read more...
Senior Manager of Operations – Medical Devices
A leading medical device innovator is seeking a dynamic Senior Manager of Operations to oversee end‑to‑end operational performance across manufacturing, customer support, supply chain project management, and regulatory & quality functions. This is a pivotal leadership role within a fast‑growing organisation committed to improving patient outcomes through cutting‑edge technology and world‑class operational excellence.
The Senior Manager of Operations will drive operational strategy, optimise cross‑functional processes, and ensure seamless delivery of high‑quality medical devices to customers worldwide. This position requires a proven leader with deep experience in regulated medical device environments and a passion for building scalable, compliant, customer‑centric operations.
Key Responsibilities Include
Lead day‑to‑day operations across manufacturing, customer support, supply chain, and quality/regulatory functions.
Develop and execute operational strategies that support growth, efficiency, and compliance.
Oversee manufacturing performance, including throughput, cost control, and continuous improvement initiatives.
Manage supply chain project activities, ensuring robust planning, supplier performance, and risk mitigation.
Champion customer support excellence, ensuring timely resolution, service quality, and customer satisfaction.
Maintain full compliance with FDA, ISO 13485, and other relevant regulatory and quality standards.
Collaborate with R&D, Quality, and Commercial teams to support new product introductions and lifecycle management.
Lead, mentor, and develop high‑performing teams across multiple operational disciplines.
Drive data‑driven decision‑making and operational reporting to senior leadership.
Required Experience & Qualifications
Significant leadership experience within the Medical Devices sector (essential).
Proven track record in manufacturing operations within a regulated environment.
Strong background in customer support and service operations.
Demonstrated expertise in supply chain project management, including supplier management and cross‑functional coordination.
Deep understanding of regulatory and quality requirements (FDA, ISO 13485, QMS).
Bachelor’s degree in Engineering, Life Sciences, Operations Management, or related field; advanced degree preferred.
Exceptional communication, leadership, and stakeholder‑management skills.
Ability to thrive in a fast‑paced, high‑growth environment.
What’s on Offer
Competitive compensation and benefits package.
Opportunity to shape operational strategy within a high‑impact medical device organisation.
A collaborative culture focused on innovation, quality, and continuous improvement.
Career progression within a growing and mission‑driven company.
To explore this opportunity further, contact Andrew Welsh, Director of Medical Devices, Biotech and DeepTech Recruitment at Newton Colmore, on +44 121 268 2240. Alternatively, submit your CV and a member of our team will be in touch to discuss next steps.
....Read more...
You’ll be working with an established global machinery manufacturer supplying specialist equipment to manufacturers across the UK and internationally. As Technical Support Manager you'll oversee customer service operations, working alongside a skilled engineering team, solving issues and organising the team.Your Role as Technical Support Manager will include:
Main contact for customers regarding breakdowns, service and installations
Coordinate engineers, installations and service schedules
Provide technical support and manage service requests
Work with sales, spare parts and engineering teams to resolve issues
The successful Technical Support Manager will need:
Experience in service coordination or technical support within packaging machinery or similar engineering
Mechanical and electrical understanding
Strong communication and organisational skills
Confident handling customer issues and escalations
Please apply or call Ryan Powlett on 0203 813 7931
Key Words: Technical Support, Customer Support, Service Coordination, Industrial Machinery, Packaging Machinery, Installation Coordination, Technical Manager, Service Supervisor, Breakdown Support, FMCG, Food, Pharma, Automation, Engineering, Wiltshire, Swindon.This vacancy is being advertised by Future Engineering Recruitment. The services of Future Engineering Recruitment are that of an Employment Agency. Please visit our website at futureengineer.co.uk to view other positions we are currently handling.Future Engineering Recruitment can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavor to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
A Field Service Engineer is sought to join a growing engineering team in Cork, Ireland, contributing to the installation, service, commissioning, and technical support of advanced electronics manufacturing equipment across customer sites.
The Field Service Engineer, Cork, Ireland, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include installation and commissioning of SMT equipment, fault diagnosis, preventative maintenance, calibration, and applications support within electronics manufacturing environments.
Responsibilities include:
Provide installation, service, repair, calibration, and preventative maintenance of equipment at customer sites.
Commission equipment at customer facilities and support final release into production environments.
Assess the suitability of equipment and processes prior to customer purchase where required.
Diagnose faults and resolve technical issues relating to equipment and production processes.
Provide technical expertise and support to customers and internal stakeholders.
Maintain accurate documentation and service records associated with installations, maintenance, and repairs.
Identify equipment and process-related issues that could impact successful installation, training, or commissioning.
Support customer training and applications assistance where required.
Attend meetings, conferences, trade shows, and technical training courses as necessary.
Ensure full compliance with company policies, procedures, and operational standards.
Key skills & experience:
Degree in Mechanical or Electrical Engineering, or equivalent industry experience.
Minimum of five years’ experience within electronic engineering or electronics manufacturing environments.
Experience installing, servicing, repairing, and maintaining industrial or manufacturing equipment.
Knowledge of SMT and electronics manufacturing processes such as printing, dispensing, pick-and-place, reflow, vapour phase, selective and wave soldering, coating, cleaning, testing, and inspection.
Ability to interpret electrical and mechanical engineering drawings.
Strong IT skills including knowledge of PC systems, networking, or SQL databases.
Strong practical mechanical and technical problem-solving abilities.
Highly organised, self-motivated, and able to work independently in field-based environments.
Full driving licence and willingness to travel across Ireland and occasionally the UK.
How to apply:
Apply now for the Field Service Engineer role in Cork, Ireland. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSIONAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions.Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsCustomer focusedSelf-motivatedAble to manage complaints professionallyKeen to drive business forwardIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pmWorking 1 Saturday per month 9am-3pm20 days holiday plus Bank HolidaysOnsite Parking£26,436 plus commissionFantastic opportunity to build a careerExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION....Read more...
Holt Engineering are working with a proficent in electronics manufacturing. They are looking for a highly organised Sales Administrator to support our sales team with customer enquiries, quotations, and order processing. This role plays a key part in ensuring sales operations run smoothly while maintaining excellent customer service and accurate sales records.
This is a Temporary Contract working Full Time Monday to Friday The Hours are 7:30am - 4:00pm with an early finish on Fridays!
The Sales Administrator is Paying from £12.21 - £14 per hour (depending on expereince)
Key Responsibilities for the Sales Administrator:
- Provide administrative support to the sales team
- Prepare quotations, proposals, and sales documentation
- Process customer orders accurately and efficiently
- Respond to customer enquiries and provide order updates
- Maintain CRM and sales tracking systems
- Produce basic sales reports and maintain records
- Liaise with internal teams to ensure orders are fulfilled
To be a successful Sales Administrator:
- Strong administrative and organisational skills
- Excellent communication skills
- High attention to detail
- Good knowledge of Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple tasks and deadlines
- Experience in a sales administration or customer service role
- Experience using CRM or ERP systems
What Were Looking For in a Sales Administrator:
- Highly organised and proactive
- Customer-focused with a professional approach
- Strong team player with a positive attitude
If you are interested in a new career opportunity this could be the role for you! Please APPLY NOW! Or call 01202 147689.....Read more...
Software Support Analyst – Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st–3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
• Provide 1st–3rd line support to clients, troubleshooting and resolving a variety of technical issues
• Assist in the implementation of software changes and updates in hosted and client environments
• Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
• Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
• A strong analytical thinker who thrives on solving complex problems
• Previous experience as a Support Analyst, able to hit the ground running
• Strong SQL skills and a solid general helpdesk/support background
• Experience with financial or business systems is highly beneficial
• Technically adept, able to troubleshoot complex issues beyond basic support
• Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
• Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation.....Read more...
As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.
Key Responsibilities
Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs
Provide technical support to engineers and customers, remotely and on-site when required
Process and manage work orders to meet customer and operational deadlines
Support installations, servicing, decommissioning, and breakdowns of temperature control equipment
Build strong relationships with customers as a trusted technical contact
Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery
Ensure accurate reporting and system updates using CRM and operational tools
Skills and Experience
Background in a field-based technical role (service engineer, technician, or technical sales)
Experience with industrial cooling, heating, HVAC, or process equipment (advantageous)
Strong customer service and communication skills
Ability to manage high workloads in a fast-paced, national operation
Confident using CRM systems, diagnostic tools, and MS Office
Requirements
Full UK driving licence
Willingness to travel across the UK
Right to work in the UK....Read more...
Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met
Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times
Escalate business critical issues
Represent SolCo professionally at all times, ensuring our customers experience is always a positive one
Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary
Contact suppliers where necessary to escalate issues and update internal system with supplier responses
Where necessary, order/provision/configure new services for customers
Ensure all IT support customers are fully monitored at all times.
Arrange and take ownership of customer projects where appropriate
Maintain a good understanding at all times of SolCo’s product set and take ownership of improving knowledge
Training:
This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway)
Classroom sessions are bi-weekly
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:We believe that as an agile, fast growing business we can service our customers, quicker, and better. We are a customer focused business, always seeking solutions that match your business requirements. We bring the many IT, Cloud and traditional Telco products together as a single supplier. We help you get on with doing businessWorking Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining, and improving the digital workplace experience for our clients’ employees. This entry-level position is designed for someone eager to learn and develop core IT support skills in a fast-paced, customer-focused environment.
Role Mission:
Claranet’s mission is to deliver exceptional workplace technology experiences for our customers. As a Service Desk Apprentice you will ensure Claranet’s customers receive the highest levels of service from first contact to the request’s completion.
Objectives & Key Results:
Ensure that the highest levels of service are delivered to Claranet’s customers
Provide customer support; responding to Customer requests for support via a range of communication channels
Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently
Maintain high levels of end user satisfaction, as measured through feedback and survey results
Duties and Responsibilities
Maintain accurate records of activity taken throughout the lifecycle of a ticket
Providing remote technical support to customers
Troubleshoot and resolve issues related to hardware (desktops, laptops, peripherals), managed endpoints, and Microsoft 365 applications
User account, license and access management
Support software installations, updates, and configuration tasks on client devices
Document issues, solutions, and workarounds in knowledge base articles and user guides
Escalate complex incidents and problems to senior engineers or specialist teams as required
Contribute to a positive customer experience by communicating clearly, professionally, and empathetically with users
Validate contact and ensure security process is adhered to.
Teams To Collaborate With:
Customer Experience & Managed Service - Ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
Training:
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience
Training Outcome:
There are lots of development areas from service desk for example IT support or technical solutions where you can develop in the business
Employer Description:Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have around 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Understanding IT terminology,Highly motivated,Energetic team player,Positive attitude,Determined and driven,Can-do attitude,Written communication skills,Self-motivated,Able to work under pressure,Customer focused....Read more...
JOB DESCRIPTION
Company Information
RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more.
RPM Industrial Coatings Group is part of RPM International Inc., a $7.3 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world.
At TCI Powder Coatings, we're more than a premier supplier of powder coatings - we're a team of innovators, problem-solvers, and customer champions, serving clients across North America. As an industry leader, we take pride in our people, products, and unmatched service, and we're looking for talent individuals ready to help us grow even further.
Job Description
The Laboratory Administrative Associate performs specialized activities to support and improve the overall productivity of the laboratory, including in the areas of administrative support, logistics, product stewardship/regulatory, and formulation support.
Main Responsibilities
Administrative Support
Assist with project scheduling, validation, updating, and closing within Salesforce.
Manage the approval sheet process and ensure customer standards are met.
Provide pricing support to account and assist with month end reporting functions.
Logistics
Finalize samples, pack and ship to customer locations. Follow up on samples that have been sent for customer feedback.
Product Stewardship / Regulatory
Create and maintain safety data sheets (SDS) for raw materials and formulas in an internal regulatory system.
Formulation Support
Assist with formula finalization including data entry into internal systems.
Prepare and maintain supporting materials required for formula transfer to production, including product folders and quality control specifications.
Ensure compliance with all record keeping and documentation requirements to support laboratory activities.
Provide technical support to internal departments and customers.
Ensure and maintain a safe working environment for all employees.
Key Qualifications
High school diploma or GED.
2+ years of related working experience, preferably in a paint or specialty chemical industry.
Preferred Qualifications
Ability to work in a team environment.
Comply with required housekeeping and safety expectations.
Effectively communicate with work contacts, peers, supervisors, and other departments.Advanced math and PC skills.Apply for this ad Online!....Read more...
Purpose of the Role
The Exchequer Support Officer will work within the Purchase to Pay (P2P) and Accounts Payable support team, ensuring the smooth and accurate management of supplier payments, purchasing support, and financial processing. The role is responsible for maintaining P2P systems, supporting internal users, and ensuring efficient and compliant purchasing and payment processes.
The position provides high‑quality technical, administrative, and customer‑focused support, helping deliver value-for-money procurement and effective financial governance.
Key Responsibilities
Administer reports to update and maintain financial systems and records.
Provide frontline customer support relating to purchasing and payment processes.
Create and amend supplier records while ensuring vendor verification compliance.
Manage new supplier requests in line with internal procurement rules.
Create and maintain supplier category codes.
Provide support to users purchasing goods and services through the P2P system.
Maintain the supplier master file and manage purchase card administration.
Work as part of a fast‑paced team managing shared mailboxes.
Provide specialist technical advice to users and resolve queries or disputes.
Maintain up‑to‑date knowledge of all relevant IT systems used in service delivery.
Develop and maintain quality systems and procedures to ensure service efficiency.
Register and validate applications or requests relevant to the service area.
Prepare management information, reports, and data for audits or stakeholders.
Liaise with internal and external partners including suppliers and other agencies.
Attend and support team meetings, contributing recommendations for improvement.
Take minutes for meetings, including those of a confidential nature.
Support project workstreams and assist in delivering project outcomes.
Monitor purchasing activity and ensure compliance with financial regulations.
Manage personal workload, ensuring deadlines and performance targets are met.
Support basic health and safety checks relating to work areas.
Carry out all duties in line with organisational policy and procedures.
Key Skills & Experience (Essential)
Strong knowledge of procurement, purchasing, or accounts payable processes.
Experience managing vendor verification and supplier setups.
Ability to work effectively within a fast‑paced team environment.
Strong IT skills with excellent attention to detail and accuracy.
Good communication and customer service skills.
Strong organisational ability and capacity to manage multiple tasks.
Desirable
Experience with SAP, Neptune, or other Purchase to Pay systems.
Understanding of financial processes or local government finance (or similar).
Ability to analyse data and financial information.
Competencies
Results‑oriented
Adaptable
Innovative
Strong analytical abilities
Customer‑focused mindset
....Read more...
Roles and Responsibilities:
Handle high-volume inbound calls (approximately 150 per day), processing customer orders accurately and efficiently
Respond to customer queries and provide detailed product information when required
Conduct proactive outbound calls to existing customers and cold calls to potential customers to drive sales and engagement
Ensure total customer satisfaction by understanding and addressing individual business needs
Manage an assigned customer base, maintaining strong relationships and delivering excellent service
Grow profitability within your designated area, working collaboratively with office-based colleagues and external Business Development Managers
Training:
Training with Milton Keynes College
Ongoing training, support and development with the employer
Training Outcome:
Full support and training from experienced team members
Dedicated time to complete apprenticeship learning and assignments
Opportunity to gain a qualification in Customer Service
A friendly and inclusive team environment
Employer Description:A leading regional tyre distributor based in Aylesbury (with an additional hub in Potters Bar), supplying car, van, and 4×4 tyres across premium, mid-range, and budget categories. An employee-centred culture with operational excellence & innovation to give you growth and development opportunities.Working Hours :Hours of Work: 8.30am- 5.30pm, Monday- Friday. Subject to change in the event of holiday & sickness cover.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Initiative,Customer service,teamwork,telephone skills....Read more...
First point of contact for inbound customer calls and emails. Handling all enquiries into the business, and allocating to the relevant department/person.
Order Processing, ensuring accuracy & administration of customer files, stock availability and pricing.
Support Brand OTIF (On Time In Full) by ensuring accuracy in data and communication.
Monitor and manage the Sales Inbox to ensure all enquiries and orders are handled within target timeframes.
Escalate any issues or potential delays to the Customer Support Manager.
Collaboration & Team Support.
Communicate effectively with Customer Account Managers, Category Sales, and Operations to resolve queries or confirm information.
Maintain accurate daily records of Inbound Calls, Lines Entered, and Sales Keyed.
Training:
Business Administrator Level 3 Apprenticeship Standard
Work based mentoring
One day every 2 weeks at Telford College
Assigned assessor to visiting you regularly in the workplace
Training Outcome:After successful completion, there is a chance to progress into other roles within the company. Employer Description:Maxpack is a family business providing sustainable packaging solutions to UK Manufacturers.This role will be a key part of a fast paced environment, you will need to enjoy problem solving, and take pride in delivering consistent, high quality work.Working Hours :Mon-Fri 8am-4:30pm, 30 mins lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working....Read more...
Finance Duties:
Setting up customers on Xero
Creating and issuing sales invoices
Inputting and checking purchase invoices
Supporting bank reconciliations (where appropriate)
Handling general day-to-day finance emails
Dealing with supplier and customer queries in a professional manner
Assisting with document preparation, scanning, filing, and data entry
Providing general administrative support to the Finance team
Sales Support Duties:
Setting up and maintaining Excel spreadsheets for sales tracking and reporting
Assisting with the preparation of customer quotes
Liaising with service departments regarding quote information and pricing
Managing sales-related emails and correspondence
Providing general administrative support to the Sales team
Setting up Customer profile spreadsheets
Training Outcome:
Progression opportunities are available subject to performace
Employer Description:At BRASS, we believe that our size is our strength. We are large enough to inspire trust and deliver comprehensive solutions, yet small enough to care deeply about the outcome of our work. We take great pride in exceeding the expectations of our partners, whether we’re working with commercial property managers, residential property owners, or key stakeholders across a diverse range of industries.Working Hours :Monday - Friday, 9.00am - 5.00pm.
Half an hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
The Business Administrator role will be instrumental in managing and enhancing customer relationships within the financial sector. The role aims to ensure customer satisfaction by delivering exceptional customer service.
The Business Administrator will provide full administrative support to the mortgage team, ensuring all data is accurately recorded and handled in the correct manner. Accurately managing and updating in-house CRM systems on a regular basis. Supporting the mortgage brokers with day-to-day tasks, client administration and mortgage application support.
Key Responsibilities:
Providing administrative support to the mortgage department
Accurately compiling and storing client case files in a compliant manner
Regularly updating the in-house CRM systems to ensure they are kept up to date in a timely manner
Answering the telephone and assisting clients as appropriate
Managing team diaries and booking appointments
Chasing up mortgage applications directly with lenders
Uploading supporting documents to lenders portal for client cases
Liaising with existing client base to ensure timely and prompt contact for mortgage review
Training:
The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification
Training Outcome:Career progression possible in time to the role of Mortgage & Protection Advisor.Employer Description:NKT Financial Solutions was founded in 2007 and offers expert advice to individuals and businesses covering everything from pensions, savings and investments to insurances and mortgages.Working Hours :Monday - Friday, 9.00am - 5.00pm. 1 hour lunch break.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Attention to detail,Customer care skills....Read more...
Gain a rounded knowledge of the full Supply Chain and Procurement within our Logistics Department by spending time working with and supporting Production Planning, Customer Planning, Incoming Materials and Warehousing teams.
Process customs documentation, ensuring alignment between internal and external stakeholders.
Process customer debits notes, where a customer issues ZF with a complaint. Where applicable, investigate the complaint and implement a countermeasure.
Support Customer and Production Planners.
Support Material Controllers.
Training:Full Business Administrator Level 3 Standard. All training is to be delivered at the employer's premises. A training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:There will be the possibility of full-time employment upon successful completion of the apprenticeship.Employer Description:ZF Peterlee manufactures and supplies active and passive safety products and services to automotive industry customers all over the world.Working Hours :Monday to Friday, with hours to be confirmed, 30 minute lunch break.Skills: Administrative Skills,Analytical Skills,Initiative,Numeracy Skills,Organisational Skills,Teamworking Skills....Read more...
