In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide.
The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment is specified for projects and that all technical enquiries are handled efficiently. Working closely with the Customer Support Manager, you’ll deliver a high-quality experience through a mix of phone, email, and web-based communication.
Responsibilities include:
Assessing new project enquiries, responding to customers, and booking project details into the CRM system
Identifying suitable system types to meet specific project requirements
Providing technical support and remote troubleshooting of complex systems
Preparing accurate equipment quotations and responding promptly to bid requests
Conducting site visits, surveys, customer meetings, and demonstrations
Delivering technical training to customers
The Technical Customer Support Engineer, Nottinghamshire, will have the following key skills:
Experience working with audio systems and technology
Experience designing on CAD programmes
Excellent communication skills, with the ability to explain technical systems clearly and confidently to customers
Strong IT skills, including Microsoft Office, with the ability to quickly learn new software packages
APPLY NOW – the Technical Customer Support Engineer job in Nottinghamshire could be of interest. Send your CV to ADighton@RedlineGroup.Com Or call Adam Dighton on 01582 878821 / 07961 158768.....Read more...
Customer Support & Enquiries:
Act as a first point of contact for customers via phone, email, and live chat
Handle general enquiries, providing accurate and timely responses
Escalate complex issues to senior team members where necessary
Maintain a professional and helpful approach at all times
Order Processing & Administration:
Support the processing of sales orders and customer requests
Assist with updating customer records in the CRM system
Ensure accurate data entry for customer and order information
Help track and monitor order progress, liaising with operations when required
Sales & Service Support:
Work with the sales team to prepare quotes, order confirmations, and customer communications
Assist in identifying opportunities to improve the customer journey
Support promotional campaigns and follow-up activities under guidance
Learning & Development:
Undertake formal apprenticeship training in customer service
Apply learning to day-to-day tasks and share progress with line manager
Participate in coaching, mentoring, and shadowing of experienced team members
Teamwork & Collaboration:
Work closely with customer service colleagues, sales representatives, and other departments
Attend team meetings and contribute to discussions on service improvements
Support internal projects and initiatives that enhance customer satisfaction
Success Measures (KPIs)
Completion of apprenticeship modules and milestones
Positive feedback from customers and colleagues
Accuracy and timeliness of order processing
Contribution to improving customer satisfaction scores
Demonstrated growth in confidence, skills, and responsibility
Training Outcome:
Permanent position
Training at higher levels
Employer Description:John Winter & Co Ltd is a trusted supplier of specialist materials and solutions across multiple industries, including the dental sector. With a strong reputation for innovation, quality, and customer service, we provide customers with products that enhance efficiency, reliability, and value. Our team is committed to building long-term relationships with customers and ensuring excellent service standards.Working Hours :Monday- Friday 8.30am- 5pm
30 minute lunch breakSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day to day operations.
Key Responsibilities
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
We are seeking an experienced Account Coordinator to manage new and repeat business orders for assigned customer accounts. This role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring smooth order processing from start to shipment.
Key Responsibilities
Manage customer accounts, providing proactive support and updates on order progress.
Take ownership of customer issues and see problems through to resolution.
Liaise with internal departments to ensure smooth order transitions.
Process orders and maintain accurate records.
Support continuous improvement in customer service and account management.
Requirements
Proven customer service experience: manufacturing experience is a plus.
Proficient in MS Office (Excel, PowerPoint): SAP knowledge is an advantage.
Must have the right to work in the UK: security clearance may be required.....Read more...
We are seeking an experienced Account Coordinator to manage new and repeat business orders for assigned customer accounts. This role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring smooth order processing from start to shipment.
Key Responsibilities
Manage customer accounts, providing proactive support and updates on order progress.
Take ownership of customer issues and see problems through to resolution.
Liaise with internal departments to ensure smooth order transitions.
Process orders and maintain accurate records.
Support continuous improvement in customer service and account management.
Requirements
Proven customer service experience: manufacturing experience is a plus.
Proficient in MS Office (Excel, PowerPoint): SAP knowledge is an advantage.
Must have the right to work in the UK: security clearance may be required.....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
You’ll be part of our Customer Service team, assisting NHS primary care clients with our digital products and learning all aspects of customer support. An average day may include:
Responding to customer queries via phone or email
Updating and maintaining our CRM system
Assisting with customer onboarding and training
Supporting the wider team with admin and service tasks
Training:You’ll complete a Level 3 Customer Service Specialist Apprenticeship through a mix of:
On-the-job training in our office
Online learning and tutor-led sessions
Remote workshops with your apprenticeship provide
At the end you’ll achieve a Level 3 Customer Service qualification and develop key skills for a successful career in customer support.Training Outcome:Once qualified we would be looking to expand our Customer Service team with a permanent role.Employer Description:Primary Care IT provides innovative solutions to GP surgeries and other NHS primary care organisations.
We help healthcare teams work more efficiently through our digital tools and expert support. Based in a collaborative, friendly environment, our team is dedicated to improving patient care through technology.Working Hours :Monday - Friday, 8.00am - 4.00pm (one day a week 9.00am - 5.00pm).Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:
Customer Service Practitioner Level 2
Training Outcome:
Upon completion there may be an opportunity for a full-time position
Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30- 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Responding to customer queries via email, phone & live chat
Processing orders & aftersales support
Tracking customer service tickets
Assisting with social media and online reviews
Helping maintain excellent customer satisfaction
Learning product knowledge to advise customers confidently
Training:
All training will be done in the work place ran by Wigan and Leigh College
The apprentice will work towards the Level 2 Customer Service Practitioner qualification
Training Outcome:
On successful completion, there is potential for a permanent full-time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business.
Employer Description:Cacti PCs Ltd is one of the UK’s fastest-growing custom gaming PC companies, delivering high-performance, great-value systems with next-day delivery and a 3-year warranty. Based in Runcorn, we are a young, ambitious business passionate about technology, customer care, and building a trusted gaming brand.Working Hours :Monday – Friday, 8:30am – 4:30pm (1-hour unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
Are you looking for a role with variety, responsibility, and teamwork at it's core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment? Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.They are recruiting for a role as Service & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.Essential Information:Hours of work - Monday to Friday 08:30 - 17:00 with unpaid 30-minute break for lunch.Holiday - 22 days, plus bank holidays (per full holiday year).Office Based - Lowestoft (Suffolk).Key Tasks will include:
Arrange our engineers to attend service calls on customer's units where requiredArrange correct service components in relation to service callsProvide technical support to the customerProvide technical support to the service engineersFulfil customer requestsMaintain our NAV system closing service calls / process the relevant paperworkUse our Salesforce system on a day-to-day basisGood communication and reporting with team, service providers, and overseas partnersProcess incoming sales orders and sales return ordersCheck sales orders on NAV system for accuracy prior to confirmation to customerFollow Adande's customer journey process
You will need to:
Have a "passion" for producing first class customer serviceBe Health and Safety focusedGood communication skills with our team, customers, engineers, partners and managers.Show you are reliable and can work diligentlyHelp develop a teamwork approach, whilst maintaining your individual responsibilitiesDemonstrate an in-depth knowledge of all Adande productsBe reliable and diligentCreate effective working relationships with service providersProvide good customer service with the customer 'in mind'Be able to work as part of a team across multiple departmentsBe comfortable working in a high paced environmentIdeally have basic Excel experience, although this is preferred but not essential
How to Apply:If you are interested in this role and would like to learn more please attach your CV to the link provided.....Read more...
Are you looking for a role with variety, responsibility, and teamwork at it's core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment? Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.They are recruiting for a role as Part Time Customer Service & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.Essential Information:Part-Time role, 25 hours a week across 5 days (could consider 4 days), working 0930-1430 Monday to Friday.Holiday - 22 days (FTE), plus bank holidays (per full holiday year).Office Based - Lowestoft (Suffolk).Salary - £23k - £28k (FTE - Pro-Rata for Part-Time)Key Tasks will include:
Arrange our engineers to attend service calls on customer's units where requiredArrange correct service components in relation to service callsProvide technical support to the customerProvide technical support to the service engineersFulfil customer requestsMaintain our NAV system closing service calls / process the relevant paperworkUse our Salesforce system on a day-to-day basisGood communication and reporting with team, service providers, and overseas partnersProcess incoming sales orders and sales return ordersCheck sales orders on NAV system for accuracy prior to confirmation to customerFollow Adande's customer journey process
You will need to:
Have a "passion" for producing first class customer serviceBe Health and Safety focusedGood communication skills with our team, customers, engineers, partners and managers.Show you are reliable and can work diligentlyHelp develop a teamwork approach, whilst maintaining your individual responsibilitiesDemonstrate an in-depth knowledge of all Adande productsBe reliable and diligentCreate effective working relationships with service providersProvide good customer service with the customer 'in mind'Be able to work as part of a team across multiple departmentsBe comfortable working in a high paced environmentIdeally have basic Excel experience, although this is preferred but not essential
How to Apply:If you are interested in this role and would like to learn more please attach your CV to the link provided.....Read more...
We are looking for a detail-oriented Sales Account Administrator to support UK Sales team. You will play a key role in managing day to day sales operations, from processing orders and updating CRM data to coordinating with customers and internal departments.
Key Responsibilities:
Support the sales team to achieve targets and ensure customer satisfaction.
Manage order entry, CRM updates, and customer communication.
Coordinate with internal teams on shipping, invoicing, and documentation.
Prepare quotations, handle RMA requests, and maintain accurate records.
Provide regular reports on sales activities and performance.
About You:
Three or more years of experience in sales administration or customer service.
Excellent communication and organisational skills.
Strong attention to detail and accuracy.
Confident multitasker with a proactive attitude.
....Read more...
We are looking for a detail-oriented Sales Account Administrator to support UK Sales team. You will play a key role in managing day to day sales operations, from processing orders and updating CRM data to coordinating with customers and internal departments.
Key Responsibilities:
Support the sales team to achieve targets and ensure customer satisfaction.
Manage order entry, CRM updates, and customer communication.
Coordinate with internal teams on shipping, invoicing, and documentation.
Prepare quotations, handle RMA requests, and maintain accurate records.
Provide regular reports on sales activities and performance.
About You:
Three or more years of experience in sales administration or customer service.
Excellent communication and organisational skills.
Strong attention to detail and accuracy.
Confident multitasker with a proactive attitude.
....Read more...
Accounts Administrator required to join an established customer services team at my precision manufacturing client who supply aerospace and other large engineering customers.
The ideal candidate will be an experienced Account Coordinator with experience to processing customer account orders.
Requirements
Customer service support experience in the manufacturing industry.
MS Office Suite fluency of Excel and PowerPoint
Good English and Maths.
SAP knowledge desirable.
Responsibilities
Customer account management.
Ownership of customer issues and resolution.
Orders processing.....Read more...
As a Business Administration Apprentice at Prestige Building Supplies, you’ll work within the busy office team to provide professional administrative and customer support. Your duties will include:
Calling customers and managing enquiries over the phone and by email
Dealing with customer service issues promptly and professionally
Processing and updating website orders
Inputting and maintaining records in Sage
Handling and responding to website enquiries
Allocating and processing customer payments
Setting up new customer accounts and managing credit limits
Updating prices and product information on the CRM and website
Supporting general office administration — filing, data entry, and documentation
Working closely with colleagues across sales and accounts departments
This is an excellent opportunity to develop practical office experience in a growing and supportive business environment.Training:Business Administrator Level 3 Apprenticeship Standard Training delivered in partnership with Rochdale Training through a combination of workplace learning and training.Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities to progress into a full-time Business Administrator, Sales Support, or Accounts Assistant role within Prestige Building Supplies, with ongoing career development opportunities.Employer Description:Prestige Building Supplies is a leading independent supplier of building materials based in Rochdale. The company prides itself on delivering exceptional service and reliable products to both trade and retail customers. Working in a friendly and fast-paced office, you’ll gain hands-on business administration experience in customer service, sales support, and office systems — all while working towards a nationally recognised qualification.Working Hours :Monday to Thursday – 9 to 5
Friday – 9 to 4.30
1 Hour Lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Provide customer support via phone and face-to-face interactions.
Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
Work at our workbenches to fix PC components, and install and configure hardware and software.
Assist with customer networking, including servers, firewalls, and switches.
Reset passwords, manage user details, and perform data recovery.
Participate in site visits for hardware installation and network configuration.
Working on PowerShell
Working on cloud platforms and servers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Since 1995, F1Group has been delivering IT differently:-
We are customer-centric in everything we do.
The broadest skillset means we can fix all your existing issues.
We fix problems faster because we are certified and qualified by all major vendors.
We are trustworthy, established in 1995, and staff have enhanced DBD / CRB.
When you need us, we have a help desk that is permanently staffed.
We will improve your operational efficiency with our digital transformation.
We don’t hide behind pointless “Response Time” SLAs.
We target ourselves against metrics that matter to you.
We transform your organisational landscape by guiding you through our digital innovation.Working Hours :9am-5:30pm Monday to Friday.Skills: IT skills,Problem solving skills,Willingness to learn....Read more...
Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer:
Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays
Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management
Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.
Customer Experience & Continuous Improvement
Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows.
Cross-Functional Collaboration
Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.
Reporting & Insights
Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making.
Skills & Attributes
Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments.
Your Experience:
3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems
If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
Sales Account Manager
Location: Poole
Salary: £26,000 per annum + bonus
Hours: Monday Friday
Were looking for a driven and organised Sales Account Manager. This role focuses on managing existing accounts, identifying new business opportunities, and ensuring seamless coordination across sales, production, and service teams. It's an excellent opportunity for a motivated individual to build a long-term career within a technical and fast-growing business.
Duties
- Serve as the main point of contact for internal customer enquiries, quotations, and order updates.
- Provide support to the external sales team by preparing quotations, proposals, and product information materials.
- Engage proactively with existing customers to identify opportunities for upselling and cross-selling.
- Assist in sourcing and managing new business leads via CRM tools, marketing initiatives, and industry research.
- Ensure CRM systems are kept up to date with accurate customer data and activity tracking.
- Work closely with production, logistics, and finance teams to coordinate timely order fulfilment and keep customers informed.
- Compile sales reports, order summaries, and pipeline updates for internal management reviews.
- Collaborate with the marketing team to support campaigns, exhibitions, and promotional events.
- Suggest and implement ideas to enhance customer engagement and improve internal sales processes.
Skills
- Proven experience in business development, sales support, or customer service roles
- Strong communication skills with the ability to build and maintain professional relationships
- Highly organised with strong attention to detail
- Proficient in Microsoft Office, especially Excel, Outlook, and Word
To apply, or for more information please contact Shannon on 07441919648 or email shannon@holtrecruitmentgroup.com....Read more...
Duties and key responsibilities:
Windows 11 Desktop Operating Systems.
Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory.
Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment.
Install, configure and maintain clients’ servers and workstations in line with the Company’s standards.
Work with multiple hardware and software platforms.
Identify and resolve issues with workstations, operating systems and network infrastructures.
Helpdesk:
Provide accurate and creative solutions to client problems to ensure user productivity.
Assist in the resolution of user and support issues of the Company’s.
Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s standards.
Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers.
Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required.
Complete documentation of all systems processes and related system configurations, cabling and placements.
Regularly monitor and record server and network performances.
Maintain current virus protection strategies.
Maintain and manage an efficient information storage and retrieval system including automated daily back-ups.
Maintain and manage all peripheral devices connected to the network.
Participate in team projects that enhance the quality and efficiency of technical services.
Ensure effective administration support to all departments ensuring quality customer service delivery.
Attend training sessions and assist in training workshops for clients and their end-users.
Undertake from time to time, other duties which may not form part of this job description.
Deliver High Level of Customer Satisfaction.
To ensure excellent customer service is maintained at all times.
Housekeeping standards are maintained to the Company’s requirements at all times.
Develop and maintain customer site records for relevant support information.
Ensure that the Helpdesk is aware of all issues and information regarding sites allocated and falling under your responsibility.
Attend training sessions and possibly assist in training workshops.
Training Outcome:Opportunity for permanent employment upon completion of apprenticeship. Further training and development will be provided with opportunities to take Microsoft MCP exams. Employer Description:We were set up in 2003 and like to consider ourselves your go-to ‘One-stop-shop’ supplier of IT support services and products, serving small and medium sized businesses.
Our service reach is London, Kent and the Home Counties with remote clients in Europe and SE Asia.
You will always receive Fast, Free and Friendly Advice.Working Hours :Monday - Thursday 9am-6pm, Friday 9am-5pm.Skills: Basic IT skills,English Language skills,Customer focused,Punctual and reliable,Trustworthy,Keen eye for detail....Read more...
Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
Training Outcome:
Opportunity to progress or full-time employment and progress on to the Digital Technology Solutions Professional Level 6 (Integrated Degree) Programme
Employer Description:We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Administrative skills,Number skills,Logical,Creative,Initiative....Read more...
Duties include:
Answering incoming enquiries
Accurate data inputting
Maintain and update spreadsheets regularly
Provide quotes for work to be completed by the engineer (training provided)
Liaising with suppliers, booking in jobs
Providing excellent customer care
Filing gas certificates
Maintaining an accurate calendar to co-ordinate engineers and their appointments
Emailing engineers
Any other ad hoc office duties as required
The company provides a maintenance function for new-build houses and properties that are managed by lettings agents. The candidate most suited to the role would be confident in their ability and willing to work hard and succeed. Continual professional development will be of great value to the potential apprentice. Excellent organisational skills are required, an ability to manage your own workload, attention to detail and a desire to be a valuable part of this fluid team in a fast-paced and rewarding work environment. Long term progression is also offered.Training:Full training and support will be provided. Work full-time and achieve a professional qualification as Customer Service Practitioner Level 2. The applicant can progress to Customer Service Specialist Level 3 Apprenticeship. Apprenticeship training will be work-based with monthly visits from a tutor and the support of the employer.Training Outcome:Based on the applicant's willing nature to work hard and progress, apprenticeship training as Customer Service Specialist Level 3 professional qualification will also be offered. Pay review will be conducted with a view to increasing the salary based on performance after 4 months. A permanent position will be offered upon successful completion of the apprenticeship.Employer Description:A family run business based in Crewe now have an opening for Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training - Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.Working Hours :Between 8am - 4.30pm, Monday to Friday.Skills: Attention to detail,Communication skills,Customer care skills,Organisation skills,Problem solving skills,Team working....Read more...
Serve as the first point of contact for technical support via phone, email, and ticketing system
Troubleshoot and resolve hardware, software, and network issues across a diverse tech stack
Escalate complex problems to second/third line support when appropriate
Create and maintain clear, effective Standard Operating Procedures (SOPs)
Proactively suggest improvements to enhance client satisfaction and streamline support processes
Document support activity thoroughly and consistently
Deliver friendly, professional, and customer-focused service at every touchpoint
Training:
Information Communications Technician Level 3
The apprentice will be trained under NowSkills Apprenticeships
Training Outcome:The successful candidate will be offered a full-time position after their apprenticeship is complete.Employer Description:Established in 2011, we are a trusted Managed Service Provider (MSP) specialising in delivering high-quality IT support and technical solutions across the Midlands and Northwest. Our foundation is built on a commitment to technical excellence, providing businesses with robust and reliable IT infrastructure to support their growth and innovation.Working Hours :Monday - Friday
9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Creative....Read more...
An opportunity has arisen for an Internal Sales Support Engineer / ISE, who will provide Technical Sales Support for my client who are a leading manufacturer of Process Control, Process Automation and Process Instrumentation based at their headquarters which are located on the Isle of Wight. Our client produces a comprehensive DCS, Distributed Control Systems suite of PLC, HMI, Drives, Automation, Control and Instrumentation.
This is a fantastic opportunity for an experienced Internal Sales Engineer who will provide technical sales support for clients and their colleague sales co-ordinators. You will liaise with the Sales Support Manager and Sales Director and suggest any changes or improvements which may enhance efficiency or save costs. The Internal Sales Engineer will check all customer enquiries with due regard to pricing and delivery requirements and all customer requests are dealt with speedily and efficiently. The role also entails the ISE to be able to articulate with all written correspondence and you will be expected to maintain a database of all quotations in order to enable speedy access of information.
For the Isle of Wight based role of Internal Sales Engineer you will have previous experience in working in a technical / sales role. You will need to be a confident and assertive communicator with a strong customer focus and the ability to work under your own initiative. You will hold an engineering or process related qualification as this will be essential for this position.
For further information on the Internal Sales Engineer job based on the Isle of Wight please contact Ricky Wilcocks on 01582 87 8810 or 079317 888 34.....Read more...
Role Responsibilities
Front of House & Administration
Greet visitors and ensure a positive experience during their visit
Handle incoming telephone calls and customer enquiries
Support the coordination and booking of meeting rooms
Maintain meeting rooms to ensure they are clean, safe, and appropriately stocked
Coordinate incoming and outgoing post
Team & Business Support
Support the Customer Services team by updating calendar systems used by engineers
Compile and maintain Operations & Maintenance (O&M) manuals
Provide executive and organisational support, including preparing reports and documents
Book travel arrangements and accommodation for staff
Maintain accurate records and perform CRM administration on HubSpot
Training Outcome:This role offers the opportunity to complete a Level 3 Business Administration qualification while gaining hands-on experience. As the apprentice develops, there may be opportunities to gain experience in other departments such as Estimating, and to build a broader understanding of business operations.Employer Description:Mumford & Wood are specialists in premium, bespoke timber windows and doors, operating exclusively within the B2B sector. Renowned for craftsmanship, service, and innovation, we predominantly collaborate with contractors, developers, architects, and self-builders on high-end new-build and refurbishment projects across the UK.Working Hours :40hrs per week, Monday-Friday 8.30am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working....Read more...
