In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
Support the planning and delivery of customer engagement activities, including focus groups, panels, and consultation events.
Assist in recruiting and sustaining customer participation, ensuring a diverse and representative customer voice.
Develop and maintain customer engagement records, tracking participation and impact.
Support the collection of customer feedback, helping identify key improvement areas.
Assist in monitoring and reporting the demographic representation of involved customers, enabling proactive recruitment of underrepresented groups.
Work with internal teams to develop engagement initiatives that align with service improvements and community needs.
Assist in coordinating communication materials for customers, ensuring clarity, accessibility, and effectiveness.
Support the administration of Customer Panels and other groups, ensuring smooth operation and follow-up actions.
Help collect and record evidence of compliance with the Transparency, Influence and Accountability Consumer Standard.
Work closely with the Head of Customer Engagement and Investment to ensure engagement activities align with regulatory requirements.
Training Outcome:
Customer specialist roles
Employer Description:We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it’s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Non judgemental....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
As a Customer Service Apprentice, your primary responsibilities will include assisting customers via phone, email and in person, addressing their enquiries and providing solutions. You will help maintain high standards of service by ensuring all customer interactions are handled in a professional, timely and friendly manner.
Customer Interaction & Support – Handle customer enquiries via phone, email and online chat, providing timely and professional assistance.
Order Processing & Record Management – Process customer orders, update databases and maintain accurate service records using company CRM systems.
Problem-Solving & Complaint Handling – Address customer concerns, resolve issues efficiently and escalate complex queries when necessary.
Collaboration & Team Support – Work closely with sales, logistics and warehouse teams to ensure seamless operations and excellent service delivery.
Administrative Tasks – Assist with paperwork, reports and documentation to support customer service operations and business processes.
This role is perfect for someone who enjoys helping others, has excellent communication skills and thrives in a fast-paced environment. If you're eager to learn, passionate about delivering outstanding customer service and ready to take on a rewarding challenge, we encourage you to apply!Training:
Delivered in the workplace with one to one Trainer/Assessor support. A schedule of workshops/support sessions are available in college for those who wish to attend.
Training Outcome:You will have the chance to grow within the company, with the opportunity to progress in your career.Employer Description:Elcom Ltd is an award-winning manufacturer renowned for innovation, quality, and exceptional customer service. With a strong industry presence, we specialise in delivering high-performance products tailored to our customers' needs. Our commitment to excellence, teamwork, and continuous improvement makes us a trusted partner and a great place to build a career.Working Hours :Monday - Friday between 9.00am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: TBD
Benefits: TBD
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
Strong commercial awareness with the ability to work independently and take initiative.
Eager to continuously learn and support new systems and services.
Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
Excellent customer service skills, with confidence in both phone and face-to-face interactions.
Determining priorities in an environment where customer demand varies constantly.
Keeping up to date with product knowledge, technical and regulatory changes
Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
Technical Engineering background
Experience in Customer Service and Network Operations
Familiarity with MOD systems and equipment support
Hands-on experience with Inmarsat and/or VSAT systems
Knowledge of customer equipment and systems, including;
Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Customer Support/ Training Engineer – Electrical
Are you a Customer Support/ Training Engineer – Electrical actively looking for a new role?
Our client specialises in advanced electromechanical systems and will give you the opportunity to support and train customers on innovative, high-performance equipment used across various industrial applications.
Responsibilities of this Customer Support/ Training Engineer – Electrical job based in Stamford:
Providing support for a range of electro mechanical power products delivered.
Deliver in-person and remote training to customers, service partners, and internal teams.
Develop and maintain training documentation, presentations, and practical assessments.
Use SAP B1 to log and track service cases, technical faults, and resolutions.
Manage global technician certification records and skills development tracking.
Key requirements for this Customer Support/ Training Engineer – Electrical job in Stamford:
Minimum ONC or equivalent in Electrical Engineering.
Formal technical training experience (2+ years), including assessment delivery.
Strong background in supporting and troubleshooting electromechanical systems.
To apply for this Technical Training Engineer – Electrical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828 / 07487756328....Read more...
Sales Coordinator – Salesforce
An exciting opportunity has arisen for a Sales Coordinator based in Hastings, East Sussex, to join a growing company providing cutting-edge technology solutions.
As part of their continued expansion, this company is looking for a proactive Sales Coordinator to support customer engagement, sales processes, and operational efficiency across various sectors.
This role involves working closely with the sales team, providing administrative and technical support, managing customer inquiries, and ensuring seamless sales operations.
Key Responsibilities for the Sales Coordinator based out of Hastings:
Assist in managing customer accounts, processing sales orders, and handling inquiries efficiently.
Conduct market research to identify trends and customer needs, supporting business development opportunities.
Collaborate with internal teams, including Sales, Marketing, and R&D, to ensure accurate product information and support materials.
Maintain and update the CRM system (ideally Salesforce), ensuring data integrity and effective reporting.
Support the sales team with proposal creation, technical documentation, and customer presentations.
Key Skills required for the Sales Coordinator Role based out of Hastings:
Previous experience in a Sales Support, Sales Administration, or Sales Coordinator role.
Experience in a technical or engineering environment is advantageous but not essential.
Proficiency in CRM systems (Salesforce preferred) to manage sales processes and reporting.
Strong organisational skills with the ability to manage multiple tasks and prioritize workload effectively.
Excellent communication and interpersonal skills, with a customer-focused approach.
Apply now for the Sales Coordinator role by submitting your CV to Nick Drain at NDrain@redlinegroup.Com or call 07487 756328.....Read more...
Sales Support: Assist the sales team by efficiently handling customer enquiries, preparing accurate quotes, and processing orders
Product Expertise: Develop a comprehensive understanding of our products to provide informed advice and recommend tailored solutions that meet clients' specific needs
Customer Service Excellence: Deliver exceptional customer service, ensuring high client satisfaction and fostering strong relationships
Administrative Support: Provide comprehensive support with sales administration and customer service tasks to ensure seamless operations
Training:
Work-based apprenticeship - no college attendance
1 to 1 support with a Business Trainer
Minimum of 6 hours a week of off the job training
Training Outcome:
Fulltime Employment
Potential growth within the company
Employer Description:Site Equip is a renowned provider of portable welfare and sanitation facilities, serving the construction and events industries since 1988. Known for delivering high-quality, eco-friendly solutions, they offer fast next-day delivery and tailored services to meet specific client needs. With a strong commitment to innovation and customer satisfaction, Site Equip has established itself as a trusted partner for major events and projects.Working Hours :Monday to Friday, 8.30am until 5.00pm. 1 hr unpaid lunch break.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Gathering insights into customer satisfaction by completing telephone surveys across a range of service areas and accurately recording feedback.
Carry out quality assurance of casework for complaints and other functions within the Customer Service Directorate against established quality checklists to maintain high standards and identify any service improvement.
Provide effective and efficient administrative support to the Customer Feedback Team and, if necessary, other service areas within the Customer Service Directorate.
Support the Customer Feedback Team with Stage 2 complaint coordination by providing additional administrative support and documenting learning outcomes.
Map business processes in response to insights from complaints and implement improvement recommendations.
Training:You'll undertake the Customer Service Specialist Level 3 apprenticeship with Chelmsford College.Training Outcome:Apprentices at CHP are encouraged to apply for future positions when their contract ends.Employer Description:We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.Working Hours :Monday to Friday, either 8am to 4pm, or 9am to 5pm. No evening or weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Main tasks of job:
Handle customer enquiries via phone, email, live chat, or in-person, ensuring prompt and accurate responses.
Resolve customer complaints by identifying issues, offering solutions, and following up to ensure satisfaction.
Maintain accurate records of customer interactions, transactions, and feedback in the company’s database.
Assist customers with product or service information, guiding them to make informed decisions.
Collaborate with other departments to address customer needs and escalate complex issues as required.
Process orders, returns, and refunds in line with company policies.
Provide support in improving customer service processes by sharing insights and suggestions.
Stay updated on company products, services, and policies to ensure accurate information is shared with customers.
Training:
Level 2 Customer Service at Redcar & Cleveland College.
Functional skills Maths and English, if required.
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:Based in Middlesbrough, with offices in York and Gateshead, we provide a complete range of IT Services and IT Support to Business and Home customers Nationwide.
Whether you’re a business planning a major overhaul of its network or need IT support, or a home customer whose PC is playing up, our experienced engineers can help solve any issues at a competitive price. This isn’t just about the bottom line to us. We love our work and we hope you’ll love it too.Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Time management,Able to follow instructions,Confidentiality,Friendly,Hardworking,Microsoft Office knowledge....Read more...
This role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing to develop case studies and testimonials.
Key Responsibilities:
Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation.
Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success.
Diary Management: Manage calendars and appointments for CSM, ensuring efficient scheduling.
Legacy Calls: Reach out to previous customers to explore re-engagement opportunities.
Increase Contact Points: Identify opportunities for customer engagement through proactive outreach.
Content Support: Free up CSM time for coaching, and for the creation of training videos and other resources, by managing additional tasks.
Customer Health Monitoring: Track customer engagement, usage metrics, and health scores to pre-emptively address concerns.
CRM Management: Maintain up-to-date records of customer interactions in our CRM system.
Marketing Collaboration: Work with marketing to gather testimonials and develop case studies to showcase customer success stories.
Training:
Next Level will work closely with you to complete your Level 3 Customer Service Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.
These workshops are delivered on a one-to-one basis with a dedicated tutor.
During this 15-month apprenticeship, you will work alongside a dedicated team member, mirroring them and assisting where necessary.
You will also undergo on-the-job training to better understand your daily tasks, including research and written projects. All on-the-job training will take place in-house, weekly, within your set working hours.
You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.
If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.
Training Outcome:
We would be looking to keep successful apprentices employed within HBXL, with the potential for completing further apprenticeships to increase your skills.
If staying on with HBXL is separate from your career journey, there will be many other options you could explore with your qualification. Your practical skills learnt during this apprenticeship may be transferrable elsewhere.
Employer Description:HBXL is a UK building software and development company that supplies builders, developers, architects and tradespeople with software for smarter working.
Pioneers of award-winning estimating software, EstimatorXpress, HBXL now offer a range of software to help with all aspects of domestic building. CAD plan drawing software, PlansXpress creates architect quality plans that can be used for building regulations and planning permission and ContractsXpert produces comprehensive and legally binding building contracts. Health & Safety Xpert assesses job risks and produces all the relevant paperwork to implement on site and ProjectXpert helps with all aspects of managing the job, from start to finish.
Software support comes as standard and ongoing product development is at the heart of what makes HBXL so good at what they do.Working Hours :Monday - Friday 09:00 - 17:00 (30-minute lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Trustworthiness,Outbound Calls,Sales....Read more...
Position: IT Infrastructure Support Engineer
Job ID: 2394/5
Location: Surrey
Rate/Salary: Competitive – Salary advised upon application
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: IT Infrastructure Support Engineer
Typically, this person will provide hands-on support and management of both corporate and customer-managed IT infrastructure, playing a key role in maintaining high availability of systems and ensuring the security and performance of the IT environment. They will also contribute to IT projects, disaster recovery planning, and ongoing infrastructure improvements.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the IT Infrastructure Support Engineer:
Build, maintain, and support both physical and virtual environments, including network storage, backup and recovery systems.
Support IT infrastructure across HQ, remote offices, and customer sites, ensuring seamless integration.
Ensure server builds and networks comply with internal and customer IT security policies and accreditation standards.
Maintain software compliance and licensing records, including regular audits.
Monitor performance and usage of systems, ensuring optimal operation.
Manage email infrastructure including Microsoft Exchange, cloud services, spam filtering, and MDM.
Support IT Hosting and Security Infrastructure including storage, virtualization, antivirus, patch management, and web filtering.
Provide telephony support and assist with equipment installation.
Deliver user and customer support, including participation in a 24/7 on-call rota.
Support disaster recovery readiness and contribute to IT strategy and continuous improvement.
Qualifications and requirements for the IT Infrastructure Support Engineer:
HND/Degree in Computer Science or equivalent experience
In-depth experience with VMware virtual environments.
Strong knowledge of Microsoft Exchange, spam filtering, and continuity services.
Core Windows OS administration, Active Directory, Group Policy, and PowerShell.
Server and storage hardware expertise (NAS/SAN).
Strong understanding of IT Security and High Availability environments.
Solid foundation in IP networking.
Must be eligible for and able to pass SC (Security Check) clearance.
Must be willing to undertake and complete a 6-month probationary period.
Desirable:
Linux experience.
Familiarity with Blackberry UEM or MDM platforms.
Experience with IP telephony systems.
SNMP monitoring tools.
Knowledge of Endpoint Central, Trellix/McAfee Security, WebMarshal, Veeam, Microsoft SQL Server.
Microsoft certifications.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
The Apprentice Technical Sales Advisor will learn to provide technical support and sales advice to customers, focusing on electrical parts. This role is designed for individuals seeking to build a career in technical sales within the Electrical industry. The apprentice will gain hands-on experience, training, and mentorship to develop the necessary skills to excel in a technical sales role in PHC Parts.
Customer Support: Assist customers with product inquiries, providing detailed technical advice and guidance to help them make informed purchasing decisions.
Sales: Support the sales team in identifying customer needs, promoting products, and achieving sales targets.
Product Knowledge: Develop a thorough understanding of plumbing, heating and cooling products, including features, benefits, and applications.
Order Processing: Assist with the preparation and processing of sales orders, ensuring accuracy and timely delivery.
Relationship Building: Cultivate strong relationships with customers to foster loyalty and repeat business.
Training and Development: Participate in training sessions to gain product knowledge and sales skills.
Problem Solving: Assist customers in troubleshooting product issues, providing solutions and arranging support where necessary.
Market Research: Monitor market trends and competitor activities to identify opportunities for growth and improvement.
Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development.Employer Description:Our history dates back to 1975, when the business was formed to supply commercial heating equipment. Since then, PHC have grown from a small-scale supplier in Bristol into one of the UK's most trusted names in HVAC spare parts, with 14 branches throughout the UK.
With decades of expertise under our belt, we've built a reputation for providing top-tier technical products, unparalleled customer support, and innovative solutions that keep our customer's jobs running smoothly.Working Hours :40 hours a week, Monday - Friday. Shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
The Company:
This company is a long-established distributor with over 80 years of experience in the electrical and mechanical engineering sectors.
Known for its exceptional customer service and stock availability.
Currently expanding their technical team to support continued growth.
Partners with leading pneumatics brands.
The Role of the Internal Technical Support Advisor
Providing internal technical support for pneumatics and fluid power products.
Communicating with customers via phone and email to resolve technical issues and recommend suitable solutions.
Offering quotations and sourcing alternatives for obsolete parts.
Staying current on industry and product developments through ongoing training.
Working closely with both sales and technical teams to ensure customer satisfaction.
Benefits of the Internal Technical Support Advisor
£30k-£40k DOE
22 days holiday plus bank holidays & Christmas shutdown
Pension
The Ideal Person for the Internal Technical Support Advisor
Experience in pneumatics or fluid power—either in sales, support, or application engineering.
Technically minded with the ability to interpret product specifications.
Strong communication skills and customer focus.
Able to work collaboratively with internal teams.
Background in mechanical or electrical engineering environments is ideal.
If you think the role of Internal Technical Support Advisor is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Sales support & processing
Client support
General administration
Customer service
Booking/scheduling hire equipment
Billing customers
Start to end customer provision updating the customer at every step
Taking phone calls
Sending and receiving emails
Stock check
Any additional duties as required by management
Training Outcome:
There may be the opportunity to progress on to a higher level qualification or secure a full time employment
Employer Description:At Veida we believe in providing our clients with the highest quality service, exceptional levels of customer care and dedication to the project in hand.Working Hours :Full Time Position
Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Organisation skills,Administrative skills,Team working....Read more...
Answer customer queries via phone, email, and online portals
Log and manage support tickets using our CRM and ticketing systems
Assist in troubleshooting basic technical issues
Escalate more complex queries to senior team members
Keep customers updated throughout the resolution process
Maintain accurate records of interactions and resolutions
Support the wider team with administrative tasks when required
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Permanent position will be given to the right candidate.
Employer Description:At Social Telecoms, we provide essential communication services and technology solutions to the social housing sector and beyond. We're passionate about delivering excellent service and helping communities stay connected. We're now looking for a motivated and enthusiastic individual to join our growing support team as a Customer Support Apprentice.Working Hours :Monday to Friday, 9.00am - 5.00pm, with a 30-minute paid lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
As a Business Administrator Apprentice at our company, the candidate will play a vital role in supporting the smooth operation of our motorbike parts distribution business. The apprentice will gain hands-on experience in business administration while developing key skills in organisation, communication, and problem-solving.
Their responsibilities will include:
1. Administrative Support
Assisting with daily office tasks, including responding to emails, answering phone calls, and managing paperwork.
Organising and maintaining records, invoices, and supplier/customer details.
Supporting the team with scheduling meetings and handling correspondence.
2. Inventory & Order Processing
Assisting in managing stock records and updating inventory databases.
Helping process customer orders and liaising with suppliers.
Ensuring accurate documentation for deliveries and returns.
Inventory management
Postage of packages
3. Customer Service & Communication
Supporting customer inquiries via phone, email, and online platforms.
Assisting with order tracking and providing updates to customers.
Learning how to handle basic customer service issues professionally.
4. E-commerce & Digital Support
Assisting with listing products on online marketplaces such as eBay and Amazon.
Helping to monitor website orders and online customer interactions.
Learning basic data entry and reporting for business insights.
5. Business Development & Marketing Support
Assisting with social media posts and marketing campaigns.
Helping to prepare promotional materials and maintain customer engagement.
Supporting outreach to potential partners and suppliers.
Training:Training will be provided by Chelmsford College. Training is delivered by our 1:1 based tutors both virtually and in the workplace.Training Outcome:Successful completion of the apprenticeship will result in a level 3 qualification in Business Administration. There may also be opportunities for progression within the company.Employer Description:An Architect and Project Manager who have started an e-Commerce and online sales of motorbike parts.Working Hours :Monday to Friday, from 10.00am - 4.00pm.Skills: Organisational skills,Communication skills,Attention to detail,IT skills,Customer Service,Problem solving,Time management,Initiative,Willingness to learn....Read more...
Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Kick-start your tech career with purpose!
At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.
If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.
A Typical Day in the Job:
Building IT systems and configuring networksGeneral IT cablingTroubleshooting, testing and analysing problems within systemsHardware installs include PC Cards, PC's, Desk phone & mobile phonesCreate virtual machines that can then be logged onto and used when supportingInstalling servers, firewalls and softwareLogging and resolving IT Support callsWorking on ticketing systemsLogging and resolving IT Support callsWork on customer projects, such as upgrade planning, delivery and reportingKeep accurate records and document customer service actions and discussionsSalary, Hours & Benefits:
£14,772.50 per annumMonday - Friday 9am-5:30Group Life Assurance – 4x basic annual salaryGroup Income Protection – 75% of basic annual salaryGroup Critical Illness – 1x basic annual salaryPrivate Medical Insurance – OptionalDesired Qualities, Skills and Knowledge:
Keen interest in ITGood written & verbal communication skillsWillingness to learnTeamwork and problem-solving skillsDriven to get results and achieve goals while maintaining top level integrity and a strong work ethicFlexibility to work in a fast-paced environmentExcellent customer service orientation, creative approach to problem solvingGrade 5 in GCSE English, 4 in GCSE MathsYour Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday 9am-5:30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Administrative Support:
Provide general administrative support to departments, including filing, document preparation, and scheduling.
Maintain accurate records and manage data entry into relevant systems.
Organize and distribute incoming correspondence, including emails, letters, and telephone calls.
Customer Service:
Act as a point of contact for internal and external inquiries, ensuring a professional and efficient response.
Assist in resolving customer queries, ensuring high levels of customer satisfaction.
Financial Administration:
Support the finance team with tasks such as invoicing, expense processing, and tracking payments.
Assist with purchase orders and supplier communications.
Project Support:
Provide administrative assistance on key projects, including tracking progress and preparing reports.
Assist in coordinating meetings and events, including preparing agendas, booking venues, and taking minutes.
Document Management:
Help with the creation and management of company documents, ensuring accuracy and compliance with company standards.
Assist in managing digital filing systems and ensuring data is securely stored.
Health & Safety Compliance:
Assist in maintaining health and safety records and support adherence to relevant regulations.
Other Duties:
Provide general support across other business areas as required.
Assist in the continuous improvement of processes to enhance efficiency.
Training:Training will take place at Truck Cranes LTD. Rugeley. WS15 1UZTraining Outcome:Career Progression After Apprenticeship
Successful completion of the Business Administrator Apprenticeship opens up several exciting career paths within Truck Cranes LTD and the wider industry. Depending on performance, interests, and business needs, progression may include:
1. Permanent Business Administrator Role
Opportunity to move into a full-time position within the admin team.
Take on more responsibility for key tasks, projects, or systems.Support senior management with higher-level administrative functions.
2. Specialist Pathways
As your experience grows, you may choose to focus on a specific area, such as:
Finance Assistant / Finance Administrator
Supporting budgeting, invoicing, and supplier relations.Project Support OfficerAssisting project managers with planning, tracking, and reporting.Customer Service ExecutiveLeading customer communications and service delivery improvements.Health & Safety AdministratorSupporting compliance, audits, and safety documentation.
3. Further Education & Training
Opportunity to progress to a Level 4 Business Administration or Team Leader/Supervisor apprenticeship.
Enrolment in job-specific qualifications such as AAT (Accounting), PRINCE2 (Project Management), or CIPD (HR) depending on your chosen path.
4. Long-Term Development
With continued development and proven performance, you could work toward:
Office/Operations ManagerOverseeing admin teams, processes, and supporting company operations.Project ManagerLeading company projects with full responsibility for delivery and outcomes.Departmental Lead RolesSpecialising in finance, HR, or logistics depending on business needs and your career interests.
Truck Cranes LTD is committed to internal development, so apprentices who show initiative, reliability, and growth are well-placed for long-term career opportunities within the company.Employer Description:Truck Cranes LTD is a trusted name in the lifting solutions industry, known for delivering high-quality crane hire and lifting services across the UK. With years of experience and a strong commitment to safety, innovation, and customer satisfaction, we support projects of all sizes — from small-scale jobs to major infrastructure developments.
Our team takes pride in offering reliable equipment, expert advice, and exceptional service. As we continue to grow, we’re dedicated to investing in new talent and providing opportunities for development and progression within a dynamic, supportive working environment.
Learn more about us at www.truckcranesltd.co.ukWorking Hours :Monday to Friday 9AM - 5PMSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in Customer Service
Taking payments and following through with invoicing
Ensure customers are kept informed of any delays or developments as soon as possible
Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full
Ensure all data is kept up to date
Create and process daily reports, and complete to deadlines
Control and coordination of regional Field Support Engineers daily and weekly diaries
Acting as a conduit between the Field Support Engineers and the customer
Placing warranty and service calls for FSE and 3rd party engineers
Assist with customer pre-calls, to confirm appointments/delivery details
Familiarisation with full range of Grant products and uses
Liaise with sales for any opportunities to promote Grant product range to homeowners / installers
Any other duties that may need to be carried out
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Permanent Role as Customer Service Administrator
Progress up to Team Lead
Transfer to other internal teams
A lot of soft skills obtained that can be transferred to other customer service teams outside of the organisation
Employer Description:Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.Working Hours :8 hours Monday to Thursday and 7.5 hours on Friday. 2 weeks of early shifts: 7.30am - 4.30pm (4.00pm on Friday) and 2 weeks of late shifts: 9.00am - 6.00pm (8.30am - 5.00pm on Friday).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
As a Customer Support Apprentice at JA, you'll spend your week helping clients get the most out of our payroll, accounts and CRM software.
Most of your time will be spent responding to support emails and taking phone calls, guiding users through anything from setting up payroll to understanding reports or managing their contracts in the CRM.
You will work closely with a supportive team, picking up technical knowledge and communication skills as you go, with regular check-ins to help you track your progress.
Each day brings something a little different - sometimes it's troubleshooting an issue, other times it's walking someone through a new feature step by step. You'll also have time for learning and development, whether it's shadowing a colleague, joining a training session or just building confidence using the software.Training:Your training plan - A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (15-months including endpoint assessment) All online delivery over teams/zoomplatforms. Topics covered include -
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your roles and responsibilities
Customer experience
Product and service knowledge
Interpersonal skills
Communication
Dealing with customer conflict and challenge
More training information
Level 3 Customer Service Specialist Apprenticeship Standard.Training Outcome:Full-time position upon successful completion of the apprenticeship.
Employer Description:All that you need
With over 12 years experience, cloud based from day 1, our payroll and accountancy solutions lead the way in making your business compliant, efficient and stress free. We make the complicated easy - your clients will be paid on time every time, while you focus on growing your business.
We pride ourselves on the tenure of our team with the average being 6.7 years. A happy team is an effective team - our clients benefit from this. With over 150 years of collective experience we are always on the front foot when it comes to changes in compliance or market conditions.
What makes us stand out
99.99997% Uptime For Over 12 Years - We Don't Let You Down
Custom Branding - Your Brand At The Forefront
The Team That Cares - Customer Service Is The Heartbeat Of Our Business
Compliant - Working Closely With All Industry Experts
Tailored Data Integration As Standard Across The App
User Influenced Roadmap
World Class Customer Support - Real People, Real Time And With A SmileWorking Hours :37.5 hours Monday to Friday 9am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Customer Service Advisor
We are seeking a motivated and dynamic individual to join our team as a Customer Service Advisor / Front Office Support & Logistics Coordinator / Administrator. Reporting directly to the Branch Manager, this role is a key support position within the front office team. You will be responsible for handling a range of tasks, ensuring strong customer service delivery, and managing our van fleet and logistics operations.
Ideal Location – Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester
Salary: Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
Handle customer telephone and email inquiries, processing sales orders.
Oversee the smooth transition of orders from customer to warehouse for packing and fulfilment.
Assist customers with product returns, invoice queries, and future product requirements.
Coordinate trade customer collections and retail sales.
Work closely with the field sales team on quotations, pricing, and order fulfilment.
Excellent customer service and communication skills (telephone and email).
Proficient in MS Office (Word, Excel, Outlook) and ERP software.
Experience in handling sales orders, returns processing, and credit approvals.
A proactive attitude towards continuous improvement, health and safety, and professional development.
Ability to effectively manage multiple tasks and work both independently and in a team environment.
Apply in Confidence:
To apply for the position of Customer Service Advisor role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832.
Job Ref: 4247RC Customer Service Advisor....Read more...
Customer Service Advisor
We are seeking a motivated and dynamic individual to join our team as a Customer Service Advisor / Front Office Support & Logistics Coordinator / Administrator. Reporting directly to the Branch Manager, this role is a key support position within the front office team. You will be responsible for handling a range of tasks, ensuring strong customer service delivery, and managing our van fleet and logistics operations.
Ideal Location – Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester
Salary: Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
Handle customer telephone and email inquiries, processing sales orders.
Oversee the smooth transition of orders from customer to warehouse for packing and fulfilment.
Assist customers with product returns, invoice queries, and future product requirements.
Coordinate trade customer collections and retail sales.
Work closely with the field sales team on quotations, pricing, and order fulfilment.
Excellent customer service and communication skills (telephone and email).
Proficient in MS Office (Word, Excel, Outlook) and ERP software.
Experience in handling sales orders, returns processing, and credit approvals.
A proactive attitude towards continuous improvement, health and safety, and professional development.
Ability to effectively manage multiple tasks and work both independently and in a team environment.
Apply in Confidence:
To apply for the position of Customer Service Advisor role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832.
Job Ref: 4247RC Customer Service Advisor....Read more...
Manage office supplies.
Handle customer interactions via phone and email, addressing queries and resolving complaints promptly and professionally.
Utilise Microsoft Office applications, including Word and Excel, for document creation, data management, and reporting.
Monitor and manage support inboxes, ensuring timely responses.
Address customer queries directly or escalate them to appropriate team members or suppliers as needed.
Track and coordinate all customer queries to ensure timely resolution while keeping customers informed of progress.
Monitor supplier performance against Service Level Agreements (SLAs) and escalate issues as necessary.
Oversee the end-to-end management of the system database.
Source data for the system database, including submitting and tracking Freedom of Information (FOI) requests.
Conduct system testing to identify and report issues, ensuring optimal functionality.
Training:
You will achieve the Level 3 Business Administrator Apprenticeship Standard
There will be workshops that you will need to attend via Teams
To include off-the-job training
In-house training will be given to support the specifics of the role
Training Outcome:
Continual development and progression available to the right candidate upon completion of their apprenticeship.
Employer Description:Clear Vehicle Data has provided vehicle data and applications to many automotive sectors that include: Motor Dealerships, Fleet Managers, Operators, Logistics, Leasing and Finance companies and Middleware providers. The team have broad industry experience allied with a real desire to deliver outstanding and accessible customer support.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Maintaining customer contracts for monthly software and services
Preparing customer quotes and proposals
Raising, placing & chasing supplier orders
Scheduling site visits for installs
Checking in with customers to follow up on quotes and proposals
Training:Full Level 3 Apprenticeship.
You will not attend college as all training will be in the work place.Training Outcome:A long career with our company. Two of our three highest paid employees at ACIT started as apprentices. As a small business we can accommodate employees and support them in areas that they enjoy and excel.Employer Description:ACIT has been established over 25 years. We specialise in the implementation and support of Sage 50 & Sage 200 software solutions. We have an IT division that provides a broad range of Business IT services and support, including cyber security and disaster recovery solutions.Working Hours :Monday to Thursday 9:00 – 17:30
Friday 9:00 – 17:00.Skills: Communication skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
