Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers. Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies. They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday- Friday
9.00pm- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Duties will include:
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers.
Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies.
They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday - Friday, 9.00pm - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Can-do attitude,IT Hardware,Windows Operating Systems,Microsoft 365....Read more...
With RNN Group support, this apprenticeship will give you an insight into AESSEAL and how a worldwide business operates.
This role will specifically develop you into a commercial administrator. You will learn the skills, knowledge and behaviours so you can confidently and comfortably:
Ensure that all customer orders and enquiries are actioned effectively and efficiently in line with AESSEAL Customer Service Standards and Sales Order/Contract Review Procedures
Work with the engineering department, co-ordinate the quoting and processing of customer specific seals and support systems, relaying technical information and ensuring health and safety caveats are highlighted
Assist in the compilation of project bids for large end user and OEM customers such as refineries etc working with internal departments including technical, design, legal and business assurance
If problems arise, ensure that prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties as soon as possible
Actively participate in training opportunities to develop product and process knowledge
Support customer visits to head office including site tours and potential evening meals where appropriate
As part of the wider customer service team, provide support to despatch administration and reception teams when required
Training:
Business Administrator Level 3 Apprenticeship Standard
Monthly online sessions with 8 weekly workbased reviews
Training Outcome:
Full-time employment and progression to higher education
Employer Description:AESSEAL is the world’s leading specialist in the design and manufacture of mechanical seals and support systems. They are renowned as one of South Yorkshires best employers, providing lifelong careers for the right individual that fits into their core values and their ethos.
AESSEAL invest heavily into their staff. They provide many opportunities for Apprenticeships in their business and drive forward to ensure they have the best talent South Yorkshire has on offer for their Rotherham branch.
If you would like to join a vibrant, forward thinking, innovative and excellent business, AESSEAL are the company for you. Just as their slogan states, you could experience the exceptional.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Knowledge of Microsoft Office,International trade Interest....Read more...
Provide administrative support to the Technical Support team
Help replicate customer issues to identify technical problems or provide product knowledge.
Support customers and distributors via telephone and email (after training).
Maintain demonstration stock and assist with departmental operations, including Customer Relation Management (CRM) updates.
Organise internal and external training sessions for customers.
Training:Training will be in house at Megger supported by Hawk Training remotely.
Monday - Friday, 37 hours per week.
Supported by regular workshops provided by Hawk Training.Training Outcome:To have an all rounded knowledge of customer services working in an unique manufacturing business with the potential of a permanent position for the right candidate at the end of the apprenticeship.Employer Description:Megger design and manufacture safe, reliable, easy-to use portable electrical test equipment. A global company with headquarters based in Dover in Kent.Working Hours :Monday to Friday,
37 hours per week,
early finish Friday 1pm. Exact times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Role Summary:
This is an exciting apprenticeship opportunity within our customer services department based in our Head Office in Sunderland. The Customer Support Team provides service to a number of divisions including PTC Lead supported, PTC, Web and IG Fulfilment. Working as a Customer Support Clerk you will be liaising directly with customers over the phone, via live chat and email for any pre-departure queries, producing documentation instantly on booking and meeting both customer and agents' requirements. You must be performance driven and customer focused, with a positive can-do attitude.
Key Responsibilities
To ensure that all bookings are administered professionally and within given timescale
To ensure that all incoming telephone calls and live chats are processed on a timely basis and in a first-class manner
To ensure e-mails are prioritised and dealt with on a timely basis
Daily/weekly Audit and Exception Reporting
Report any issues/improvements where appropriate
Monitoring and maintaining high productivity
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Apprenticeship Overview:
Engage in a structured training program giving you the ability to obtain knowledge, skills, and training with the potential of a degree in a commercial field.
Work alongside experienced professionals to gain practical skills in a commercial environment where you will be supported in your journey to learn on-the-job.
Support the existing team with value-added ideas to grow sales.
Learn about and contribute to our sustainability initiatives, focusing on reducing carbon emissions and enhancing efficiency.
Key Highlights of the Role:
Over the period of training as a degree apprentice, you undertake the following duties:
Sales Support: You’ll be the face of Aggregate Industries for our key clients, nurturing relationships that ensure we’re always delivering exactly what they need.
Customer Engagement: Build and maintain strong relationships with existing and potential customers to understand their needs and deliver tailored solutions.
Market Research: Conduct research to identify new business opportunities and market trends.
Collaboration: Work closely with internal teams such as marketing, product development, and finance to ensure customer satisfaction and smooth sales operations. You’ll work alongside cross-functional teams to align our services with market and customer needs, making sure everyone’s on board with where we’re headed.
Data Analysis: Analyse sales data and performance metrics to support decision-making and strategy development. You’ll play a big role in developing a diverse portfolio of clients, helping our business stay strong and adaptable no matter what’s happening in the market.
Learn Full Sales Cycle: You’ll oversee contracts from tender to handover, keeping quality, compliance, and safety at the forefront of every step.
Learning and Development: Attend a program of training to support your daily activities through various levels up to a degree.
What role will I have?
Initially, shadowing and supporting the Sales Manager alongside other key stakeholders with customer-facing activities to get a full understanding of the business and its operations.
Act as the primary contact for customers, handling inquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support.
Build strong relationships with customers and internal teams, positioning our business as a trusted partner in construction and sustainability.
Oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations.
Leverage technology to manage customer orders proactively, utilising tools like sensor and optimisation systems to enhance service delivery.
Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied.Training:Delivery is blended, with monthly 121 coaching with industry experienced learning and development coaches, utilizing teams and facilitated face to face interactive sessions, location may vary. Training Outcome:How will the degree apprenticeship program work?
Having a structured training program will support your development in ensuring you learn the business and has benefits for both.
1st Year - You will be undertaking either a Level 2 Customer Service qualification or Level 3 Technical Sales Qualification bedding you into the organisation to understand the company and its products whilst undertaking day to day responsibilities. (Approx. 12-15 months).
2nd/3rd Year - You will be undertaking a Level 4 Sales Sales Executive qualification whilst being working in an internal sales environment to build on those customer service skills (Approx. 12-18 months).
3rd/4th Year - You have the opportunity to undertake a Level 6 Business to Business degree building more knowledge and skills which will involve field based activities (Approx. 2 years).Employer Description:Aggregate Industries is a dynamic and forward-thinking organisation committed to delivering exceptional value to our customers. As part of our dedication to developing the next generation of talent, we are excited to offer an opportunity to join our team as a Commercial Sales Degree Apprentice
We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to create continuous value.
This vacancy is under the Eco-Readymix part of the business.Working Hours :Monday to Friday between 0900 - 1700.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Passion for Sales,Team Player,Ambitious....Read more...
Apprenticeship Overview:
Engage in a structured training program giving you the ability to obtain knowledge, skills, and training with the potential of a degree in a commercial field
Work alongside experienced professionals to gain practical skills in a commercial environment where you will be supported in your journey to learn on the job
Support the existing team with value added ideas to grow sales
Learn about and contribute to our sustainability initiatives, focusing on reducing carbon emissions and enhancing efficiency
Key Highlights of the Role:
Over the period of training as a degree apprentice you undertake the following duties:
Sales Support: You’ll be the face of Aggregate Industries for our key clients, nurturing relationships that ensure we’re always delivering exactly what they need
Customer Engagement: Build and maintain strong relationships with existing and potential customers to understand their needs and deliver tailored solutions
Market Research: Conduct research to identify new business opportunities and market trends
Collaboration: Work closely with internal teams such as marketing, product development, and finance to ensure customer satisfaction and smooth sales operations. You’ll work alongside cross-functional teams to align our services with market and customer needs, making sure everyone’s on board with where we’re headed
Data Analysis: Analyse sales data and performance metrics to support decision-making and strategy development. You’ll play a big role in developing a diverse portfolio of clients, helping our business stay strong and adaptable no matter what’s happening in the market
Learn Full Sales Cycle: You’ll oversee contracts from tender to handover, keeping quality, compliance, and safety at the forefront of every step
Learning and Development: Attend a program of training to support your daily activities through various levels up to a degree
What role will I have?
Initially, shadowing and supporting the Sales Manager alongside other key stakeholders with customer facing activities to get a full understanding of the business and its operations
Act as the primary contact for customers, handling inquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support
Build strong relationships with customers and internal teams, positioning our business as a trusted partner in construction and sustainability
Oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations
Leverage technology to manage customer orders proactively, utilising tools like sensor and optimisation systems to enhance service delivery
Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied
Training:Delivery is blended, with monthly 121 coaching with industry experienced learning and development coaches, utilising teams and facilitated face to face interactive sessions, location may vary. Training Outcome:How will the degree apprenticeship program work?
Having a structured training program will support your development in ensuring you learn the business and has benefits for both.
1st Year - You will be undertaking either a Level 2 Customer Service qualification or Level 3 Technical Sales Qualification bedding you into the organisation to understand the company and its products whilst undertaking day to day responsibilities. (Approx. 12-15 months)
2nd/3rd Year - You will be undertaking a Level 4 Sales Executive qualification whilst being working in an internal sales environment to build on those customer service skills (Approx. 12-18 months)
3rd/4th Year - You have the opportunity to undertake a Level 6 Business to Business degree building more knowledge and skills which will involve field based activities (Approx. 2 years)
Employer Description:Aggregate Industries is a dynamic and forward-thinking organisation committed to delivering exceptional value to our customers. As part of our dedication to developing the next generation of talent, we are excited to offer an opportunity to join our team as a Commercial Sales Degree Apprentice
We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to create continuous value.Working Hours :Monday to Friday 08:30 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Passion for Sales,Team Player,Ambitious....Read more...
Apprenticeship Overview:
Engage in a structured training program giving you the ability to obtain knowledge, skills, and training with the potential of a degree in a commercial field.
Work alongside experienced professionals to gain practical skills in a commercial environment where you will be supported in your journey to learn on the job.
Support the existing team with value added ideas to grow sales
Learn about and contribute to our sustainability initiatives, focusing on reducing carbon emissions and enhancing efficiency.
Key Highlights of the Role
Over the period of training as a degree apprentice you undertake the following duties:
Sales Support: You’ll be the face of Aggregate Industries for our key clients, nurturing relationships that ensure we’re always delivering exactly what they need.
Customer Engagement: Build and maintain strong relationships with existing and potential customers to understand their needs and deliver tailored solutions.
Market Research: Conduct research to identify new business opportunities and market trends.
Collaboration: Work closely with internal teams such as marketing, product development, and finance to ensure customer satisfaction and smooth sales operations. You’ll work alongside cross-functional teams to align our services with market and customer needs, making sure everyone’s on board with where we’re headed.
Data Analysis: Analyse sales data and performance metrics to support decision-making and strategy development. You’ll play a big role in developing a diverse portfolio of clients, helping our business stay strong and adaptable no matter what’s happening in the market.
Learn Full Sales Cycle: You’ll oversee contracts from tender to handover, keeping quality, compliance, and safety at the forefront of every step.
Learning and Development: Attend a program of training to support your daily activities through various levels up to a degree.
What role will I have?
Initially, shadowing and supporting the Sales Manager alongside other key stakeholders with customer facing activities to get a full understanding of the business and its operations.
Act as the primary contact for customers, handling enquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support.
Build strong relationships with customers and internal teams, positioning our business as a trusted partner in construction and sustainability.
Oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations.
Leverage technology to manage customer orders proactively, utilising tools like sensor and optimisation systems to enhance service delivery.
Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied.
Training:
Delivery is blended, with monthly 121 coaching with industry-experienced learning and development coaches, utilising teams and facilitated face-to-face interactive sessions, location may vary.
Training Outcome:How will the degree apprenticeship program work?
Having a structured training program will support your development in ensuring you learn the business and has benefits for both.
1st Year - You will be undertaking either a Level 2 Customer Service qualification or Level 3 Technical Sales Qualification bedding you into the organisation to understand the company and its products whilst undertaking day to day responsibilities. (Approx. 12-15 months)
2nd/3rd Year - You will be undertaking a Level 4 Sales Sales Executive qualification whilst being working in an internal sales environment to build on those customer service skills (Approx. 12-18 months)
3rd/4th Year - You have the opportunity to undertake a Level 6 Business to Business degree building more knowledge and skills which will involve field based activities (Approx. 2 years)
Employer Description:Aggregate Industries is a dynamic and forward-thinking organisation committed to delivering exceptional value to our customers. As part of our dedication to developing the next generation of talent, we are excited to offer an opportunity to join our team as a Commercial Sales Degree Apprentice
We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to create continuous value.Working Hours :Monday to Friday, 09.00 - 17.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Passion for Sales,Team Player,Ambitious....Read more...
Your duties will include:
Performing daily BAU activities
Managing support tickets
Managing customer requests and urgent activities
Occasional customer or Data centre site visits
Training:
Information CommunicationsTechnician Apprenticeship Standard Level 3
Training will be delivered both in College and in the workplace
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Merge IT is a growing Technology Service Provider who is looking to grow its team with the appointment of a new IT Support Technician. Due to the uptake of the cloud services within our customers and ever changing IT landscape, this role is a critical to the continued development of our company.
We will offer extensive on the job training, exposure to a number of new technologies,
a varied set of daily responsibilities coupled with an interesting and tailored career development path.
We will also offer a dedicated time to develop new skillsWorking Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Analytical skills,Cyber Security Exposure,Windows Support experience,Office 365 experience....Read more...
Apprenticeship Overview:
Engage in a structured training program giving you the ability to obtain knowledge, skills, and training with the potential of a degree in a commercial field
Work alongside experienced professionals to gain practical skills in a commercial environment where you will be supported in your journey to learn on the job
Support the existing team with value added ideas to grow sales
Learn about and contribute to our sustainability initiatives, focusing on reducing carbon emissions and enhancing efficiency
Key Highlights of the Role
Over the period of training as a degree apprentice you undertake the following duties:
Sales Support: You’ll be the face of Aggregate Industries for our key clients, nurturing relationships that ensure we’re always delivering exactly what they need
Customer Engagement: Build and maintain strong relationships with existing and potential customers to understand their needs and deliver tailored solutions
Market Research: Conduct research to identify new business opportunities and market trends
Collaboration: Work closely with internal teams such as marketing, product development, and finance to ensure customer satisfaction and smooth sales operations. You’ll work alongside cross-functional teams to align our services with market and customer needs, making sure everyone’s on board with where we’re headed
Data Analysis: Analyse sales data and performance metrics to support decision-making and strategy development. You’ll play a big role in developing a diverse portfolio of clients, helping our business stay strong and adaptable no matter what’s happening in the market
Learn Full Sales Cycle: You’ll oversee contracts from tender to handover, keeping quality, compliance, and safety at the forefront of every step
Learning and Development: Attend a program of training to support your daily activities through various levels up to a degree
What role will I have?
Initially, shadowing and supporting the Sales Manager alongside other key stakeholders with customer facing activities to get a full understanding of the business and its operations
Act as the primary contact for customers, handling inquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support
Build strong relationships with customers and internal teams, positioning our business as a trusted partner in construction and sustainability
Oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations
Leverage technology to manage customer orders proactively, utilising tools like sensor and optimisation systems to enhance service delivery
Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied
Training:Delivery is blended, with monthly 121 coaching with industry experienced learning and development coaches, utilizing teams and facilitated face to face interactive sessions, location may vary. Training Outcome:How will the degree apprenticeship program work?
Having a structured training program will support your development in ensuring you learn the business and has benefits for both.
1st Year - You will be undertaking either a Level 3 Technical Sales Qualification bedding you into the organisation to understand the company and its products whilst undertaking day to day responsibilities. (Approx. 12-18 months).
From here we expect progression into...
2nd/3rd Year - You will be undertaking a Level 4 Sales Sales Executive qualification whilst being working in an internal sales environment to build on those customer service skills (Approx. 12-18 months).
3rd/4th Year - You have the opportunity to undertake a Level 6 Business to Business degree building more knowledge and skills which will involve field based activities (Approx. 2 years).Employer Description:Aggregate Industries is a dynamic and forward-thinking organisation committed to delivering exceptional value to our customers. As part of our dedication to developing the next generation of talent, we are excited to offer an opportunity to join our team as a Commercial Sales Degree Apprentice
We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to create continuous value.
This vacancy is under the Eco-Readymix part of the business.Working Hours :Monday to Friday, between 0900 - 1700.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Passion for Sales,Team Player,Ambitious....Read more...
Apprenticeship Overview:
💡Engage in a structured training program giving you the ability to obtain knowledge, skills, and training with the potential of a degree in a commercial field
💡Work alongside experienced professionals to gain practical skills in a commercial environment where you will be supported in your journey to learn on the job
💡Support the existing team with value added ideas to grow sales
💡Learn about and contribute to our sustainability initiatives, focusing on reducing carbon emissions and enhancing efficiency
Key Highlights of the Role
Over the period of training as a degree apprentice you undertake the following duties:
💡 Sales Support: You’ll be the face of Aggregate Industries for our key clients, nurturing relationships that ensure we’re always delivering exactly what they need
💡Customer Engagement: Build and maintain strong relationships with existing and potential customers to understand their needs and deliver tailored solutions
💡Market Research: Conduct research to identify new business opportunities and market trends
💡Collaboration: Work closely with internal teams such as marketing, product development, and finance to ensure customer satisfaction and smooth sales operations. You’ll work alongside cross-functional teams to align our services with market and customer needs, making sure everyone’s on board with where we’re headed
💡Data Analysis: Analyse sales data and performance metrics to support decision-making and strategy development. You’ll play a big role in developing a diverse portfolio of clients, helping our business stay strong and adaptable no matter what’s happening in the market
💡Learn Full Sales Cycle: You’ll oversee contracts from tender to handover, keeping quality, compliance, and safety at the forefront of every step
💡Learning and Development: Attend a program of training to support your daily activities through various levels up to a degree
What role will I have?
💡Initially, shadowing and supporting the Sales Manager alongside other key stakeholders with customer facing activities to get a full understanding of the business and its operations
💡Act as the primary contact for customers, handling inquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support
💡Build strong relationships with customers and internal teams, positioning our business as a trusted partner in construction and sustainability
💡Oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations
💡Leverage technology to manage customer orders proactively, utilising tools like sensor and optimisation systems to enhance service delivery
💡Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfiedTraining:Delivery is blended, with monthly 121 coaching with industry experienced learning and development coaches, utilizing teams and facilitated face to face interactive sessions, location may vary. Training Outcome:How will the degree apprenticeship program work?
Having a structured training program will support your development in ensuring you learn the business and has benefits for both.
📈1st Year - You will be undertaking either a Level 3 Technical Sales Qualification bedding you into the organisation to understand the company and its products whilst undertaking day to day responsibilities. (Approx. 12-18 months)
From here we expect progression into...
📈 2nd/3rd Year - You will be undertaking a Level 4 Sales Sales Executive qualification whilst being working in an internal sales environment to build on those customer service skills (Approx. 12-18 months)
📈3rd/4th Year - You have the opportunity to undertake a Level 6 Business to Business degree building more knowledge and skills which will involve field based activities (Approx. 2 years)Employer Description:Aggregate Industries is a dynamic and forward-thinking organisation committed to delivering exceptional value to our customers. As part of our dedication to developing the next generation of talent, we are excited to offer an opportunity to join our team as a Commercial Sales Degree Apprentice
We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to create continuous value.
This vacancy is under the Eco-Readymix part of the business.Working Hours :Monday to Friday, 0830 - 1700Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Passion for Sales,Team Player,Ambitious....Read more...
Role Summary:
An exciting new apprenticeship role based in our Independence Group Operations and Partnership Team has become available.Are you looking for a career, supporting Travel businesses up and down the country! Join our Independence Group Operations and Partnership Team who work in partnership with Travel Businesses throughout the country, providing Customer Services and Support.
Key Responsibilities:
Deliver exceptional customer service to all members by following our SMILE values ensuring we go the extra mile by providing the member with the support required, using our knowledge, experience, and skills
Work very closely with our Internal teams to resolve any queries/issue our Independence Group members have brought to our attention
Provide excellent Customer service to all our Independence Group members, on a day-to-day basis by gaining knowledge & understanding of their business models to build good working relationships and rapport
Within the team deal with a variation of queries from the members and administrative duties
Training:
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship
Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Responding to incoming support tickets on the help desk, assisting customers and internal staff with IT issues.
Providing first-line support and escalating complex issues when needed.
Assembling and disassembling computer equipment to meet specific requirements.
Setting up and configuring software, including device installations and software packages.
Utilising troubleshooting tools like Command Prompt (CMD), PowerShell, and SSH to diagnose and resolve technical problems.
Using basic scripting tools like PowerShell, CMD, and CLI to automate and streamline tasks.
Training:Working towards Level 3 Information communications technician apprenticeship standard. As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Remedian IT, we are not just a company; we are a community of passionate professionals dedicated to providing exceptional server support services. If you are looking for a rewarding career in the IT industry, joining our support team can be your gateway to success.Working Hours :Monday – Friday 9am-5pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Willingness to learn....Read more...
Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout.
As an analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests.
The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our specialist teams to investigate and resolve.
Throughout the process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, and will providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies.
General summary:
Administering and supporting the customer’s infrastructure
Delivering first line support
Acting as the first point of contact for customers
Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA
Providing regular, clear communication to customers
Diagnosing and resolving incidents to the customer’s satisfaction
A strong desire and focus on continued improvements and personal development
A desire to be part of an overall team and achieve team goals
To continually strive to improve overall firm effectiveness
Proven ability to work under pressure and with other people
Work with a sense of urgency
Attention to detail
A clear and friendly telephone manner
Ability to multi-task
Must be able to demonstrate a ‘customer first’ approach to support
Flexible and willing to work outside core business hours as required
Strong communicator
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Our goal is to meet and exceed our customers’ needs and expectations, which is what sets us apart. Our vision is to be our clients’ technology partner of choice, using innovative thinking to provide solutions.
We invest in our teams to ensure we have the skills and expertise to deliver the highest level of service across every technical solution within our portfolio. ITRM are a Microsoft Gold Partner and hold a further range of industry qualifications which enable us to technically lead our clients and solve their business challenges.
This is why we’ve had 20 successful years in business, achieving high retention rates and winning significant new business from client recommendations.Working Hours :Working hours on a shift basis as follows:
07:00am until 3:45pm
08:45am until 5:30pm
09:15am until 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft Windows 7-10 & MacOS,Knowledge on Microsoft Office,Hardware troubleshooting,Understand workstation builds,Desire to keep improving,Work with a sense of urgency,Ability to multi-task,A clear telephone manner,Strong communicator,To strive for improvement,Desire to be part of a team....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Monday - Sunday. 7.00am - 10.00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
To provide full and comprehensive Automated Systems administration support for Engineers, Dispatchers, and Customers for all service activities of the UK to ensure the highest level of customer service is delivered, and all KPIs are achieved
To ensure correct and swift processing of all work recorded in SAP and ensure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed
To allocate existing engineering resources in order to meet customer expectations in a timely and cost effective manner
Training:Achieve a level 3 Customer Service Specialist apprenticeship qualification, which will incorporate providing a full and comprehensive administration support for Engineers, Dispatchers and Service Management, for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.Training Outcome:
You will be offered a permanent role within JHUK, and subject to completion of all apprenticeship milestones, and performance
Employer Description:We are a market leader for intralogistic solutions for small to large customers.
Our UK Head Office is located in Milton Keynes. This lies at the hub of an additional six strategically sited Customer Service Centres in Scotland (Motherwell), the North West (Warrington) and the South West (Bristol) . Jungheinrich UK now offers the most comprehensive range of materials handling solutions and services available from a single source.Working Hours :Monday - Friday, 8.00am- 4.00pm or 9.00am - 5.00pm to be agreed with your line manager. No evenings or weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Initiative,Adaptability,Integrity....Read more...
Preparation of all regular reports and Carry out data analysis for HR different functions including:a. Monthly KPI dashboardb. Recruitment quarterly dashboardc. GES yearly report analysisd. Attrition analysise. Health and safety analysisf. Adhoc reporting
Maintain HR records, PO and general affairs support
Verifying accuracy of data
Support on the talent acquisition and talent management activities
Support on onboarding and employee engagement process
Work closely with the facility team to ensure health and safety guidelines are followed
Adhoc responsibilities as required from the management
You will be dealing with the data that comes through the HR department at Nissan
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Data Technician level 3 apprenticeship standard.You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.Training Outcome:Potential for permanent role after completion of apprenticeship for the right candidate.Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :Monday – Friday, 37.5 hours
9am – 5:15pm (Monday to Thursday)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Preparation of all regular reports and Carry out data analysis for HR different functions including:a. Monthly KPI dashboardb. Recruitment quarterly dashboardc. GES yearly report analysisd. Attrition analysise. Health and safety analysisf. Adhoc reporting
Maintain HR records, PO and general affairs support
Verifying accuracy of data
Support on the talent acquisition and talent management activities
Support on onboarding and employee engagement process
Work closely with the facility team to ensure health and safety guidelines are followed
Adhoc responsibilities as required from the management
You will be dealing with the data that comes through the HR department at Nissan
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Data Technician level 3 apprenticeship standard.You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.Training Outcome:Potential for permanent role after completion of apprenticeship for the right candidate.Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :Monday – Friday, 37.5 hours
9am – 5:15pm (Monday to Thursday)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Role Summary
An exciting opportunity to join our flights department based in our head office in Sunderland. In this role, you will be responsible for providing a professional and expert service for any scheduled flight query as well as being part of a successful and friendly team who customises and provides flight itineraries to our customers. You will learn product knowledge and learn to provide excellent customer service to organise air travel arrangements via Galileo GDS. You will deal directly with our own agents, providing a support function to all our sales division who rely on our flights department.
Key Responsibilities
Work on Galileo GDS system to create tailor-made flight itineraries via calls, and emails
Display excellent airline product knowledge
Offer expertise, advice and knowledge to our customers regarding airlines and routings.
Pricing and confirming airline air passes and Round the World alliance tickets.
Ensure our customers have a “one stop” solution with their enquiries
Ensure airline ticket deadline are adhered to in accordance with airline contracts and fare rules
Action all aspects of amendments when requested accurately prior to tickets being issued.
Support our customers with system support and guidance
Ensure the Customer Excellence process and procedures are followed at all times.
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
We are looking for a trainee to learn on the job and gain numerous skills within a wide variety of areas within the business. The ideal candidate will have a positive outlook, enjoy being busy, organised and takes pride in their work.
Main Responsibilities:
Website work
Sales support & processing
Rider Support
General administration
Customer service
Booking shipments
Billing customers
Start to end customer journey updating the customer at every step
Taking phone calls
Sending and receiving e-mails
Showroom work
Stock check
Any additional duties as required by management.
Experience:
You must have experience in working with both Microsoft Word & Excel and feel confident when writing emails and using a computer
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers
You can go on to specialise in a particular field and into management
You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start
Employer Description:Established in 2014, MTB Monster was born from a rock-solid passion for mountain biking. Today, we proudly display an extensive selection of top-rated hardtail and full suspension electric mountain bikes from industry-leading brands.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Your duties will include:
Provide administrative support across Estates, IT, HR, Finance and Training and Outreach. (Central Team)
Creation and distribution of Microsoft forms
Process invoices and purchase orders
Source and order resources and training materials
Plan and organise training facilities, including setting up venues
Customer service support using emails, team calls and managing diaries
Training:
Business Administrator Standard Level 3
Workplace delivery
Training Outcome:Potential position upon completion of the apprenticeship. Employer Description:About Us: Are you looking for a fulfilling, worthwhile and secure job? Would you like to have a job that makes a real difference? Come and join the team at SAND Academies Trust in Gloucestershire, a Multi-Academy Trust offering exceptional education in our seven schools.
The Trust: We are passionate that every child deserves the very best education. As a partnership we will: improve outcomes, opportunities and life chances for children and young people, offer more / wider support for their families and share and develop staff expertise.Working Hours :Monday to Friday
8.30am - 4.00pm
All year round (52 weeks per year)Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Professionalism....Read more...
You will support the cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures.
You will be fully cross-trained, performing different duties at various times.
Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.
Key Responsibilities:
Passion for Customers:
Customer Service: Deliver excellent customer service by promptly and efficiently assisting customers, managing queues, and providing information about the cinema's services and film schedules
Ticket Verification: Ensure that every customer entering the cinema has a valid ticket, including unlimited cardholders
Complaint Resolution: Address customer complaints or queries immediately, referring to the appropriate person if needed
Communication: Use clear and concise communication, especially when using radios, and adhere to cinema code words
Driving Sales:
Upselling: Utilize suggestive selling techniques to boost sales of tickets and retail products
Marketing Promotions: Stay informed about current promotions and assist in their implementation
Stock Management: Assist with stock takes, record wastage accurately, and ensure that products are well-presented and stocked following the FIFO process
Health & Safety:
Regulations Compliance: Adhere to Food Hygiene Regulations and Health & Safety Policies, using equipment correctly and reporting any issues to management
Maintenance Monitoring: Assist in monitoring maintenance and repairs, and ensure all areas are opened and closed according to checklists
Cleaning Duties: Undertake various cleaning activities, including auditoria, restrooms, and other areas as needed
Projection:
Support Projection Team: Work alongside the projection management team, assisting with tasks as directed
Benefits:
Flexible Benefits Package: Adaptable to your needs, including health support and cost-saving measures
Free Movies: Enjoy complimentary cinema visits for you and a guest, along with discounts on food and drinks.
Additional Perks: 28 days holiday, contributory pension scheme, cashback healthcare plan, eye care scheme, retail incentives, and in-house competitions
At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and EnglishTraining Outcome:Ongoing learning and development opportunities!Employer Description:Cineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it re-registered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the CzecWorking Hours :Mon to Sun, shift work. Exact shift to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Providing general administration support to the Client Services team.
You will attend Service review meetings and become familiar with customer SLA's and develop your customer care skills and capabilities
You will provide administrative support to Client Service Managers and shadow them with a view to developing into an Associate Client Services Manager in the future
Strong communication skills are a must as you will have regular contact with key clients and focus on building relationships and delivery the best possible service
Training:
Business Administrator Apprenticeship Level 3 including Functional Skills in maths and English
Training Outcome:
Excellent progression opportunities through wider HR team and the business as a whole
Employer Description:We have a proven history of developing innovative software for the public sector. Our ability to put vital information into the hands of those that need it is the reason why more than 50% of local authorities use us to collect revenues and administer benefits, why 100% of UK Police Forces, over 50% of UK Fire Services and many other Public Safety agencies around the world have chosen solutions from our portfolio to support their operations. It's the reason why housing providers use our systemsWorking Hours :Shifts to be confirmedSkills: Team Working,Organisation Skills....Read more...
A wide range of administration tasks, including but not limited to the list below. Additionally, the role includes liaison, via phone and email, with customers and suppliers.
Raise and administer rental and fleet documentation using our specialist IT Management System, (Key2). For example: Customer Application Forms, Credit Line Proposals, Master Hire Agreements, Vehicle Order Forms, Vehicle Schedules, Insurance Certificates, etc
Run, review and distribute internal and customer reports, e.g. Vehicle Stock Reports, On Hire Reports, Mileage Reports, Credit Line reports, etc
Liaison with vehicle suppliers and third-party service agents for: vehicle service/maintenance, breakdown/recovery services, vehicle defleet and disposal, trackers, fines, etc
Monitor vehicle stock and update FRS team on stock availability
Handle customer and prospect enquiries. Identify and follow up customer service and pricing queries
Sales administration, including; mailshots, creation of prospect lists, system updates, etc
Manage, (i.e. receive/dispatch, store and record), vehicle spare keys and book packs
Support on-site meetings, (i.e. meeting room preparation, etc).
Training:As part of this role, you will undertake a level 3 apprenticeship in Business Administration. You will have the opportunity to learn within your role and through other experienced team members. Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given the equivalent of one day a week to work on your apprenticeship training.
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:
Record keeping and document production
Stakeholder engagement and analysis
Legislation and Regulations; PESTLE analysis
Risk analysis and management; Change management; Decision making
Interpersonal skills; Business communication skills; Presentation skills; use of social media in Business
Project management
Finance – budgeting, invoice processes
Continued professional development
End-Point Assessment (EPA)
Training Outcome:
On successful completion of the apprenticeship, you will join the FRS team as a full-time employee.
Employer Description:Flexible Rental Solutions, (FRS), specialise in providing fully equipped LCVs and cars to the infrastructure industry, (Construction, Civil Engineering, Utilities, etc); transport industry, (Rail & Highways); public sector, (Housing Associations, Councils, etc); and telecommunications sector – and many more. We offer unrivalled fleet supply and industry leading customer advice, service and support. Our vehicles are supplied and managed nationwide.
FRS are part of the LCVR (Local Car and Van Rental), group of companies established in 2006 supplying vehicles – and related services – to various fleet and rental sectors across the UK.Working Hours :Monday to Friday, 9.00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Analytical skills,Team working....Read more...
Resolve customer enquiries/complaints via phone or email
Work with customer service manager to ensure great customer service is being delivered at all times
Inform customer of deals and promotions via email and outbound calls
Support Area Sales Managers when needed
Provide pricing and delivery information
Assist with enquiries around stock & suggest alternatives when needed
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport on every call
Work with the Management Team to stay up-to-date on product knowledge
Help customers who self-serve their orders online with enquiries.
Communicate with customers about their orders, including any delays or changes in delivery
Check product availability for customer orders and feedback to purchasing team with regards to reorder/stocking levels
Resolve complaints quickly and patiently, including assistance of customers who may have received their orders late
Formulating & producing reports when needed
Any other reasonable requests ie stock taking, promotions, merchandising
Training:Customer Service Practitioner Level 2 Apprenyticeship Standard:
The apprenticeship will be delivered by a blend of onsite and on line visits with their assessor every 4 - 6 weeks to support the apprentice through their Apprenticeship programme
Training Outcome:
If successful the candidate may progress to permanent role following completion of apprenticeship
Employer Description:ForgeFix has been a specialist supplier of fixings and fastenings to the trade since 1991.
We are one of the UK’s leading distributors of known fixings and fastener brands, we supply in excess of 5,000 different product lines to trade customers such as builder’s merchants, plumbing and heating merchants, DIY outlets, hardware stores, and to businesses involved in trades like joinery, glazing and roofing.
As a fixings and fastener specialist, we have successfully designed and developed brands that are well known and respected within the trade. We complement our brands with those designed and developed by our trusted partners, who in turn, are experts in their area of specialism.Working Hours :Monday - Friday, 8.30am - 5.00pm with 30 minutes for lunchSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Proficient in Microsoft Office,Good telephone manner,Team player,Confident,Willing to learn,Good time keeping....Read more...
