Customer Support Specialist
Location: Brackley, Northamptonshire
Salary: Competitive + Benefits
Job Type: Full-time, Permanent
Customer Support Specialist – Electronics | Technical Support | Brackley
Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team.
This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.
This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment.
Key Responsibilities
Lead, mentor and support a team of two customer support representatives
Act as the main escalation point for complex technical customer queries
Provide technical product support via phone and email
Diagnose and troubleshoot electronic products and systems
Carry out fault finding, electronic diagnostics and technical investigations
Interpret electronic schematics, technical drawings and documentation
Coordinate product returns, repairs and testing procedures
Conduct or oversee bench testing of electronic units
Collaborate with engineering and production teams to resolve recurring product issues
Maintain accurate records of customer interactions, faults and technical resolutions
Support continuous improvement of customer support processes
Skills & Experience Required
Background in electronics (qualification or hands-on industry experience)
Strong understanding of electronic principles including analogue and digital circuits
Experience diagnosing and testing electronic products or systems
Ability to use test equipment such as multimeters, oscilloscopes and power supplies
Experience reading and interpreting electronic schematics and technical documentation
Previous experience in technical customer support, technical service or electronics support
Experience supervising, mentoring or leading team members
Excellent communication skills with the ability to explain technical concepts to non-technical customers
Strong organisational and problem-solving skills
Ability to prioritise workload and manage team performance
Desirable Experience
Experience working with PCB-based electronic products
Familiarity with embedded systems or microcontroller-based products
Understanding of electronics manufacturing or production environments
If you are keen on this Brackley based position and would like to find out more information, please send over an updated cv to nking@redlinegroup.Com or call 01582 878839.....Read more...
Provide professional and friendly customer service via phone, email, and online platforms
Support travel consultants with customer enquiries and holiday research
Assist with administrative tasks related to travel bookings, including data entry and document preparation
Maintain accurate customer records and ensure compliance with data protection requirements
Prepare quotations, booking confirmations, and travel documentation
Liaise with suppliers and partners to support bookings and resolve queries
Support diary management, scheduling, and internal communications
Handle post-booking administration such as amendments, cancellations, and customer follow-ups
Use internal systems and digital tools effectively to support business operations
Contribute to team objectives and support continuous improvement of business processes
Training:Business Administrator Level 3.
Next Level Support:
Workshops every two weeks
1-2-1 tutoring and regular progress reviews
Functional Skills support if required
Training Outcome:Opportunity for permanent employment upon successful completion.Employer Description:Not Just Travel is a multi-award-winning, home-working travel agency creating exceptional, personalised travel experiences for customers worldwide. Known for outstanding customer service and strong supplier relationships, Not Just Travel supports individuals to build successful careers in the travel industry.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Are you an experienced Contract Technical Customer Support & Repairs Technician with a background in Electronics and Defence? We're offering a potential long-term opportunity (8 Month initial term) to support a Berkshire-based customer in delivering critical support and repair activities on advanced electronic systems.
This role has an indicative OUTSIDE IR35 determination therefore we can accept candidates who would like to operate through their own PSC.
You will work alongside a multi-disciplined engineering team supporting sophisticated electronic products used within defence and industrial environments. This role is perfect for a hands-on and proactive technician who can fault find to component level, support customers directly, and ensure products are repaired, tested, and returned efficiently while maintaining high standards of quality and service.
Key Skills required – Contract Technical Customer Support & Repairs Technician – Electronics/Defence, Berkshire:
Proven experience in electronics test, repair, and fault finding to component level
Experience using test equipment such as oscilloscopes, multimeters, and signal analysis tools
Experience providing technical/customer support within an engineering environment
Experience of working in the defence or aerospace industry is highly desirable
For more information or to apply for the Contract Technical Customer Support & Repairs Technician – Electronics/Defence opportunity working with our Berkshire-based client, please contact Kieran Pratt – Kpratt@redlinegroup.Com
/ 01582 878832 quoting reference KDP1052....Read more...
Deliver high levels of personal productivity and quality interactions with our customers
Support first contact resolution of queries including diagnosing and scheduling repairs. Support with rent, ASB, lettings and home ownership queries
Take a proactive approach to our customer experience. Work with colleagues to ensure we do what we say we’ll do to minimise customer effort
Record every contact, capturing quality customer information, including profiling, data in line with guidelines such as GDPR and PCI compliance
Promote safeguarding, making referrals where appropriateBe available and flexible to work in our office during our opening hours
Provide support to colleagues as required
Support the Customer Experience Coach and Customer Experience Manager with the implementation of Customer Experience plans and projects
Training:
You will work towards Housing & Property Management Assistant Apprenticeship standard
You will also gain CIH Level 2 Certificate in Housing Practice
You will work towards functional skills, maths and English (if needed)
Training Outcome:This is a fantastic opportunity to enter the housing sector.Employer Description:Established in 1968, we've been working with people to maximise their quality of life ever since. We own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing. We also deliver services to help maintain homes and provide tenancy support for customers. With offices in Chester, Burnley and Huntingdon, we enjoy the support of 140 colleagues, as well as our own in-house maintenance provider, Muir Property Solutions (MPS).Working Hours :9.00am - 5.00pm, Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Customer Support TechnicianAn exciting opportunity for a Customer Support Technician to provide expert technical assistance and high-quality after sales support.Up to £30,000 pa basic salaryOffice based (B76 area)About usCentre Tank Services is an established market leading fuel handling equipment supplier. We are looking for a Customer Support Technician who will be the first point of after sales contact for all customers, responding to queries, providing technical support, troubleshooting, and resolving issues effectively.Duties & responsibilities
Provide first-line technical support to customers via phone, email and in person.Respond promptly and professionally to aftercare queries, issues and complaints.Troubleshoot technical issues.Carry out diagnostic work on returns.Provide customer guidance on correct operation and maintenance.Allocate engineer jobs and liaise with engineers.Provide installation planning and support.Respond to warranty and repair queries and product strip down.Assist with custom pump builds.May be required to travel to customer site to demonstrate / diagnose / assist with equipment.
Skills & experience
Technical background or hands-on experience in engineering or similar field.Previous experience in customer service roles.Self-motivated, able to prioritise and manage own time effectively.Desire to learn and develop.Inquisitive approach to problem solving.Excellent interpersonal skills.Clear and articulate communicator.Strong commitment to providing quality customer service.Detail oriented, with a high level of accuracy.IT literate.Full UK driving licence.
What’s on offer
Up to £30,000 pa basic salaryCompany bonus schemeCompany pension schemeHealth cash planLife insuranceLong service annual leave schemeOn site car parkingExtensive training and developmentSupportive, collaborative team culture
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
To assist customers with activities of daily living as per an initial assessment and ‘MyLife My Choices’ support plan completed by the Team Manager and agreed with the customer. Principle duties may include but are not limited to the following:
Duties are varied and personalised to the customer’s needs such as:
To general housekeeping e.g. cooking, shopping, domestic duties etc, and helping customers to maintain all aspects of their domestic lives
To providing help with all aspects of personal care
To assisting customers in the administration of medication if required
To facilitate socialisation and participation in community activities e.g. visiting family/friends, walks, cinema/theatre, meals out, going for a drive (where required), reading etc.
To monitoring and recording of achievement of goals and outcomes on customer support notes
To liaise with customers, families, friends, advocates, external agencies and the management team to provide a consistent approach that meets the individual needs of each customer
To support customers when raising issues or complaints
To signpost customers to relevant agencies/organisations
To empathise and actively listen in a sensitive manner accessing appropriate additional support where necessary
To support customers to access appropriate health care provision enabling them to make an informed choice regarding any prescribed treatment, seeking advice where necessary
To create opportunities for customers to develop, establish and maintain personal relationships and social networks, which encourage greater participation and integration in their chosen communities
To mentor colleagues.
To carry out duties in line with the customer support plan and your job description.
The Employee would be expected to:
To preserve independence and dignity of the customer
To manage personal care with both dignity and respect
To report any changes/issues concerning the customer to their Team Manager
To be proactive in observing changes in a customer’s condition; take action to report and rectify faults
To read and abide by the support plan set out in the customer’s support plan and risk assessment
To support the completion of administrative tasks such as record keeping in relation to customer’s daily support notes, ‘My Life My choices’ and activity risk assessments
To undertake sleep-in duties, which may form part of their core duties
To support and understand each individual customer’s needs; valuing colleagues
To report back any areas of risk, not previously identified, to the Team Manager
To maintain confidentiality and committing not to divulge information to third parties unless consent to share information has been given in writing and agreed
To work in accordance with your job description/contract of employment and any policies/procedures and guidelines of The Oaklea Trust and the Care Quality Commission
To promote equality and diversity
To work in accordance with the Health & Safety Act 1974
To provide safe, effective high-quality care and report any concerns as per Safeguarding procedures
To contribute to the overall development of the Oaklea team and promote a positive image of the customers and The Oaklea Trust.
To participate in e-learning/training courses/seminars held internally and by outside agencies
This job description is not intended to be a comprehensive list of duties, but a reflection of the present requirements of the role. The actual job content will be subject to periodic review on discussion with the post holder.Training:
Level 2 Adult Care Worker Apprenticeship Standard
Diploma in Care level 2
Maths and English Functional Skills if required - if not required, maths and English upskill will still be provided but you do not need to sit an exam
Preparation for End Point Assessment
Delivery method and location to be confirmed
Training Outcome:
The successful candidate will have the opportunity to continue their learning by progressing to the next level qualification and permanent employment.
Employer Description:We are a charity based in Cumbria, Lancashire, County Durham & Northumberland. We support disabled, disadvantaged and vulnerable children and adults.Working Hours :Initially the role will be working Monday - Friday, 9.00am - 5.00pm, but as the role progresses you will work shifts. Working hours will vary depending on the customer’s needs and availability of the employee.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience....Read more...
Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk and administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes.
Service Desk Responsibilities
Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong
Provide updates to customers on job progress and status
Escalate urgent issues to the Installation Manager, and close service tickets once work has been completed
Installation administration
Prepare job sheets for engineers
Send completed installation documentation to customers
Log completed installations on internal systems
Maintain accurate records of installation activity
Engineer Support
Maintain the engineer documentation folders
Prepare installation packs for upcoming jobs
Technical & documentation
Maintain vehicle installation records
Organise and manage database versions
Record parts used during installations
Track stock used by engineers
Log faulty equipment returns (RMA process)
General Administration
Monitor shared email inboxes (support@ / installations@)
Respond to basic customer enquiries professionally
Organise shared folders and internal documents
This role will provide hands-on experience across multiple departments, giving a broad understanding of business operations within a technical environment.Training:Training to be Provided
You will complete the Business Administration Level 3 Apprenticeship.
Training will include:
Structured off-the-job training with Rochdale Training
Service desk and operations management
Customer service and communication skills
Business systems and administration processes
Technical documentation and record keeping
Functional Skills in maths and English (if required)
End Point Assessment
Training Outcome:
Progression into a permanent service desk or operations role
Development into technical administration or coordination roles
Increased responsibility within customer support or installations
Full-time employment?Yes – potential for a permanent role following successful completion.
Progression Opportunities Identified?Yes – Service desk, operations and technical support pathways.Employer Description:McKenna Brothers is a specialist provider of vehicle technology and installation services, working with major transport operators and manufacturers across the UK. The business supports fleets with advanced systems, installations and ongoing service support.
This is an exciting opportunity to join a growing company in a newly created role, working closely with the Customer Support Manager and gaining exposure across service desk operations, installations and technical administration.
The role offers a strong foundation in business administration, customer service and technical operations, with real responsibility from the outset and the opportunity to develop valuable industry knowledge.Working Hours :Monday – Thursday
9:00am – 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
Provide day-to-day administrative support to the Strategy & Oversight team
Prepare documents, reports, and supporting materials for portfolio performance reviews
Support the tracking of actions and outcomes from performance oversight meetings
Organise data and information required for deep-dive performance analysis
Assist with maintaining testing logs and documentation relating to strategy optimisation initiatives
Assist in gathering and organising data used for portfolio performance reviews
Support the preparation of insights related to operational performance trends
Provide support during analytical deep dives by preparing data sets and summaries
Understanding customer needs and expectations to support effective engagement and outcomes
Effective communication techniques when interacting with customers and internal teams
Handling customer complaints and queries professionally and efficiently
Using customer service systems and operational technology to manage interactions and record outcomes
Maintaining a positive customer service experience while supporting business objectives
Training:
Level 3 Business Administrator Apprenticeship Standard
English and maths functional skills training if necessary
Dedicated Juniper skills coach for on the job training
Training Outcome:
Potential full-time position within the company
Employer Description:These are three words often used to describe First Locate, and it makes us immensely proud.
It is very easy to get caught up in cost-saving, KPI crunching and churn rates, but we have never lost sight of the most important element in the debt resolution process. The Customer.
We have developed some of the UK’s most advanced Contact Centre technology and have access to over 400 million data points for UK customers, combined with our Government compliant levels of data security and processing; First Locate are highly effective at resolving and processing debt for our clients.
Alongside all this technology we have developed a culture of empathy within our 300+ workforce so any customer contact will reflect favourably on your brand.Working Hours :Monday- Friday, 9.00am- 5.00pm or 8.00am- 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Confident Telephone Manner,Positive and self-motivated....Read more...
Provide day-to-day administrative support to the Strategy & Oversight team
Prepare documents, reports, and supporting materials for portfolio performance reviews
Support the tracking of actions and outcomes from performance oversight meetings
Organise data and information required for deep-dive performance analysis
Assist with maintaining testing logs and documentation relating to strategy optimisation initiatives
Assist in gathering and organising data used for portfolio performance reviews
Support the preparation of insights related to operational performance trends
Provide support during analytical deep dives by preparing data sets and summaries
Understanding customer needs and expectations to support effective engagement and outcomes
Effective communication techniques when interacting with customers and internal teams
Handling customer complaints and queries professionally and efficiently
Using customer service systems and operational technology to manage interactions and record outcomes
Maintaining a positive customer service experience while supporting business objectives
Training:
Level 3 Business Administrator Apprenticeship Standard
English and maths functional skills training if necessary
Dedicated Juniper skills coach for on the job training
Training Outcome:
Potential full-time position within the company
Employer Description:These are three words often used to describe First Locate, and it makes us immensely proud.
It is very easy to get caught up in cost-saving, KPI crunching and churn rates, but we have never lost sight of the most important element in the debt resolution process. The Customer.
We have developed some of the UK’s most advanced Contact Centre technology and have access to over 400 million data points for UK customers, combined with our Government compliant levels of data security and processing; First Locate are highly effective at resolving and processing debt for our clients.
Alongside all this technology we have developed a culture of empathy within our 300+ workforce so any customer contact will reflect favourably on your brand.Working Hours :Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Confident Telephone Manner,Positive and self-motivated....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
This role provides an opportunity to begin a career in customer engagement and community impact. Applicants should be enthusiastic, people‑focused, and motivated to contribute to meaningful service improvement. The post supports our commitment to ensuring residents have a clear and influential voice in shaping the services we deliver.
Key Responsibilities
Deliver customer engagement activities, events, and workshops
Gather customer feedback, conduct surveys, and support the analysis of customer needs
Support community‑based projects that promote inclusion and wellbeing
Develop knowledge of how customer insight shapes policy development, service delivery, and decision‑making
Collaborate with colleagues across emh to build practical sector knowledge
Development and Benefits
Opportunity to achieve a recognised apprenticeship qualification
Hands‑on experience in customer engagement and service improvement
Guidance and support from experienced mentors
Development of skills and confidence to pursue a career within housing or customer‑focused services
Please note: No prior experience is required; enthusiasm and a genuine desire to make a positive impact are essential.Training:
Customer Service Specialist Level 3 Apprenticeship Standard
Functional skills in maths and English if required (those aged 19+ will not need to complete Functional Skills if they do not already hold an exemption)
Internal relevant training courses as required for the job
Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway
Employer Description:We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas.
Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do.
Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs.
Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships, jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes.
Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.Working Hours :Monday- Friday
9.00am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Based within our Customer Support Centre in Central Manchester, our Apprentice Customer Experience Advisor will learn all areas of customer support to master the full customer experience. If you are passionate about creating phenomenal customer experiences, this is the apprenticeship for you.
What You’ll Be Up To:
You will be working within our Business-to-Business (B2B) customer enquiries team, where they support our customers. In this role, you will be responsible for being the initial face of our business by answering inbound calls from our customers
You will also be working in our B2B complaints team. In this role you will be responsible for managing and resolving customer issues, ensuring high satisfaction levels through effective communication and problem-solving skills, while maintaining positive client relationships
You’ll ensure that all enquiries are handled efficiently and with a customer-first approach. You’ll work alongside a number of customer service departments to resolve any queries and to ensure our customers receive the very best service from Johnson Controls
Working within a team of experts, you will be provided with ongoing training and fantastic career progression opportunities. You will become a product and brand expert, enabling you to forge a lasting and rewarding future, with a market-leading brand in a secure and expanding marketplace
Promoting the brand to all existing and potential customers and providing accurate information on products, policies, and procedures
Updating our Customer Relationship Management systems to ensure we retain accurate and timely information needed to resolve queries quickly
Supporting customers through periods of dissatisfaction, offering highly effective problem-solving skills needed to de-escalate and resolve dissatisfaction
Liaising with customers who are raising a complaint or wanting to cancel their contract via a variety of communication methods to resolve the customers' issues and retain their business
Feeding back outcomes to ensure that proactive steps are taken to improve the customer journey
Training:As an apprentice in our programme, you'll enrol on the Advanced Level 3 Customer Service Apprenticeship qualification.
This is a 2-year apprenticeship and the college course will be delivered on day release, remotely. Training Outcome:
There is the opportunity to progress on to higher or degree apprenticeships and gain further qualifications in the future to support your ongoing career development within the organisation
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday- Friday, 8.30am- 5.00pm, or as per business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Future Focused,Purpose Led,Customer Driven,Integrity....Read more...
Shadow and support engineers to manufacture various recycling plant machinery for our customer base
Support with installation on-site for customers
Work with engineers to service and maintain customer equipment
Working on balers, conveyors, and mechanical drives, motors, gearboxes and industrial hydraulics under guidance
Support customers with breakdown diagnosis and repairs
Training:
Level 3 Mechatronics Maintenance Technician
Working with mentors in the workplace
2 Days of day release at Telford College
Regular assessor support
Training Outcome:Progression within the business for a full-time role.Employer Description:With over 60 years combined experience we areproud of our fast growing customer base andapproved supplier status for many well-knowncompanies in our field. Working predominately withmajor waste management companies and localauthorities our highly skilled management team andservice engineers work in partnership with ourcustomers to ensure projects are completed withinthe agreed timescales and to the highest standardsWorking Hours :37.5 hours per week, Monday -
Friday 8.30am - 4.30pm.
37.5 hours a week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working....Read more...
Support Technician required to join a GIS intelligence Customer Success team. As the first point of contact for clients, you will help them navigate our products, provide technical support, and ensure they get the most out of our data. You???ll work with the team to generate bespoke data and assist with troubleshooting any technical inquiries.
Skills
Degree in GIS, Geography, or a related.
Python.
GIS technologies ideally QGIS.
Role
Address customer inquiries and provide timely solutions.
Generate bespoke data and maps for clients.
Update CRM system.
Gather customer feedback to improve services.....Read more...
Support Technician required to join a GIS intelligence Customer Success team. As the first point of contact for clients, you will help them navigate our products, provide technical support, and ensure they get the most out of our data. You???ll work with the team to generate bespoke data and assist with troubleshooting any technical inquiries.
Skills
Degree in GIS, Geography, or a related.
Python.
GIS technologies ideally QGIS.
Role
Address customer inquiries and provide timely solutions.
Generate bespoke data and maps for clients.
Update CRM system.
Gather customer feedback to improve services.....Read more...
The ideal candidate is commercially aware, systems-savvy, quick to grasp detail, and confident in managing multiple moving parts without getting flustered. They will handle end-to-end coordination of customer orders, liaise internally, and ensure nothing falls through the cracks.
If you want to be part of a team that continues to maintain our high level of customer service and satisfaction and be an integral member of helping the business grow and succeed then this could be the role for you.
Key Responsibilities:
We see that this role has two key elements:
Sales support which requires working closely with the sales team to build on existing relationships and onboard new, provisioning the incoming work and working with technical/engineering to clarify
CRM management, quoting and customer liaison all being critical elements of the end to end process. Interest in taking on projects and integrating within the operations element of the business will allow this role to flourish
Sales Support & Service Provisioning:
Work closely with the Senior Sales Executive to qualify opportunities, create quotes, and onboard new customers
Translate sales requirements into clear actions for engineering and operations teams
Ensure all customer details, expectations, and changes are captured accurately in CRM and internal systems
Customer Communication & Relationship Handling:
Act as a point of contact for post-sale queries, clarification and coordination ahead of installation
Build rapport with customers and proactively update them on progress and any required actions
Operational Coordination:
Schedule engineering jobs and liaise with field teams to ensure readiness, equipment, and timelines
Track installations through to completion and escalate issues where needed
Systems & Data Accuracy:
Maintain up-to-date customer information using Freshsales, Xero and InControl
Cross-check details for accuracy across internal systems and invoices
Process Support & Continuous Improvement:
Identify inefficiencies or bottlenecks and suggest improvements to workflows or communication
Contribute to internal projects that support operational performance and business growth
Ad-hoc Business Support:
Provide cross-functional support across sales and operations where needed
Performance Indicators (KPIs)
Speed and accuracy of quote-to-install process
Customer updates and communications handled proactively
Engineering jobs scheduled and tracked with minimal errors
CRM/Xero/InControl records maintained accurately and consistently
Reduction in rework or clarification delays
Contribution to smoother workflows and process refinements
Training:
A Helpdesk/1st Line Support apprentice, specialising in the Digital Service Technician (DST) pathway, under the Level 3 Digital Support Technician Apprenticeship qualification, will help your business by maximizing the effective use of digital office technologies, productivity software, and digital communications
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Ongoing career progression within the company is available after the completion of the apprenticeship (performance dependant)
Employer Description:Approaching it’s tenth year, Cloudcell is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. With teams that deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Knowledge of Sales,Service delivery support,Calm under pressure,Ability to prioritise....Read more...
To support the Sales and Marketing team by acting as a first point of contact for customer enquiries and providing high‑quality administrative assistance. The role will support the efficient progression of asset disposals, staircasing, shared ownership re‑sales, re‑mortgages, transfers of equity and HomeBuy loan redemptions, while developing knowledge, skills and experience through structured learning and on‑the‑job training.
Key Objectives:
Learn and develop the skills required to support property sales and disposals activity in a regulated environment
Act as a first point of contact for property sales and disposals enquiries, delivering a positive and professional customer experience
Provide accurate, timely and customer‑focused information under guidance from senior colleagues
Ensure enquiries and cases are handled efficiently, accurately and in line with internal procedures and regulatory requirements
Maintain high standards of data quality, record keeping and customer communication
Work collaboratively with the wider Sales and Marketing Team to support performance, income and customer satisfaction targets
Provide day‑to‑day administrative support for asset disposals, staircasing, shared ownership re‑sales, re‑mortgages, transfers of equity and HomeBuy loan redemptions
Update internal systems with customer communications, case progress and key milestones
Actively participate in training, mentoring and development opportunities as part of the apprenticeship programme
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.
The start date for this role is negotiable depending on individual circumstances.Training:
Business Administration Level 3 Apprenticeship Standard
Functional skills in maths and English if required
Internal relevant training courses as required for the job
Training Outcome:It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position.Employer Description:We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas.
Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do.
Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs.
Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships, jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes.
Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Responding promptly to customer inquiries
Communicating with customers through various channels
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Training:Level 2 Customer Service Practitioner apprenticeship standard:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
One to one Tutor Assessor support in the workplace
Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Training Outcome:Excellent future prospects for the right candidate.Employer Description:Bathroom supply store in HullWorking Hours :Monday - Friday, 9.00am - 5.00pm, with an hour for lunch.Skills: Communication skills,Customer care skills,Administrative skills....Read more...
As a First Line IT Engineer you will:
Provide fist line IT support
Monitor Network & Server infrastructure
Taking phone calls on the service desk, handling service portal tickets and emails
Providing remote and on – site IT support where required
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes
Troubleshooting customer technical faults and driving fault resolution
Being able to look for solutions when hitting obstacles before escalating
Maintaining good customer relations by providing excellent customer service
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification.
Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:A few examples are:
Level 2 Engineer
Projects Team
Infrastructure Team Site Engineer
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. We’re looking for an IT Support Apprentice who is passionate about technology, eager to learn, and ready to kickstart a rewarding career in IT.Working Hours :Monday - Friday, 9.00am - 6.00pm, with 1-hour unpaid lunch break.Skills: Communication skills,Attention to detail,Operates well unsupervised,Takes ownership willingly,Remain calm under pressure,Is proactively innovative,Is logical in approach,Customer service skills,Genuine passion for IT,Punctuality,Time management....Read more...
Order processing, records and documentation
Maintain our CRM systems with up to date information that will include calling existing customers and also older customer accounts that may have been over looked for new products
Enter customer orders and quotes into company systems accurately using Microsoft Office and our in-house CRM systems
Assisting with limited financial processes which include but not limited to book keeping, adding the purchase ledger, credit controls etc. There maybe scope to learn more about this side of the business for a potential future role within the company
You are to act is first point of contact for enquiries over the phone and email and therefore must be confident, have excellent verbal and written communication skills whilst providing a friendly, customer focused service to all customers/clients
You will also be involved in helping to grow and maintain our social media presence
The postholder will be fully supported during the apprenticeship and will receive regular support, training and help throughout.
Training:
Full Business Administrator Standard - Level 3
On the job training/support in the workplace as necessary
Remote training every month backed up by regular site visits
College attendance/support available monthly if required
Employer to offer dedicated training time to support Off-The-Job training as required/necessary
Training Outcome:
Possibility of future progression options upon successful completion of Level 3 qualification
To be discussed at interview
Employer Description:Imagine Office Supplies is a family run Office and General Stationery Company based in Plympton, Plymouth. We are looking for a motivated individual to join our team to help support our Account Managers and IT function with administration support.Working Hours :Monday - Friday, 9.00am - 5.00pm (30 minutes unpaid lunch break)Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Provide 1st line systems support to internal staff and external customers via phone and email
Assist customers with queries relating to FTC systems (e.g. fleet management platforms, connected safety solutions, user access, reporting)
Diagnose and resolve basic system and user issues, escalating where required
Support the setup, configuration, and onboarding of new customer systems
Maintain and update customer accounts, user access, and system data across core platforms
Assist with system integrations, updates, and improvements as new solutions are introduced
Support internal teams with system usage, troubleshooting, and process improvements
Carry out basic diagnostics on hardware and system components to support the technical/engineering team
Assist in maintaining office systems and equipment (PCs, phones, printers) where required
Ensure all work aligns with company procedures, compliance, and data accuracy standards
Undertake additional duties as required by the Systems Analyst or Managing Director
Training:
Information Communications Technician Level 3
Remote training with a qualified IT tutor
Training Outcome:Promotion to IT Support Technician. Employer Description:With over 20 years of expertise, FTC Safety Solutions has grown from a team of three to 31, delivering industry-leading safety solutions in the materials handling industry across the UK, Europe, and beyond. Our success is built on exceptional customer service and a deep understanding of workplace safety. As we expand globally, our focus remains the same—protecting people and improving efficiency with reliable, innovative solutions.Working Hours :Monday to Friday, 08:00 - 16:40Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities
1. Online Sales & Customer Support
Respond to customer enquiries received through email, website forms, live chat, and social platforms.
Provide product information, pricing, availability, and order updates.
Convert inbound leads into sales opportunities through effective communication.
2. Order Processing & Administration
Process online orders accurately within the CRM/ERP system.
Coordinate with warehouse, logistics, and finance teams to ensure timely delivery and invoicing.
Track order status and proactively resolve delays or issues.
3. Digital Catalogue & Content Management
Maintain accurate product listings, pricing, descriptions, and images on e-commerce platforms.
Support promotional updates, discount campaigns, and seasonal product changes.
Ensure data consistency across all digital channels.
4. Sales Reporting & Analytics
Prepare daily, weekly, and monthly sales reports.
Monitor KPIs such as conversion rates, order volumes, and customer satisfaction.
Identify trends and opportunities to improve online sales performance.
5. Internal Coordination
Work closely with marketing to support online campaigns and product launches.
Liaise with the sales team to share customer insights and lead information.
Support management with administrative tasks and project coordination.
Training:Training will take place on-site at Optiproducts Ltd, 110, 114 High St, Bloxwich, Walsall WS3 2DG.Training Outcome:A Trade Supplier Apprenticeship (typically Level 2) serves as a foundation for a long-term career in the merchandising, construction, and industrial supply sectors. It equips individuals with both warehouse logistics and trade counter customer service skills.Employer Description:Optiproducts LTD, offers a vast product range, including huge savings on Bikes, Cycling Accessories, Roof Bars, Roof Racks, Bike Carriers, Car Ramps, Car Mats, household goods and many more productsWorking Hours :Monday to Friday 9am to 5pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Supporting provision of a comprehensive housing & estate management service, making a positive contribution to our communities
Principal Duties and Responsibilities:
With support from the assistants provide a service for the emh homes Communities teams, answering enquiries and meeting service requests
Assist with enquiries, calls, workflows and external emails regarding referrals or issues that require further knowledge delivering excellent customer service
Support the senior housing officers and the customer contact centre in resolving queries at first point of contact
Support customers with housing related queries
Assist customers with expressions of dissatisfaction or complaints
Ensuring strong document management processes and safe storage of key documents relating to tenancies
Co-ordinate arrangements for team events
Raise and monitor orders in accordance with financial regulations and standing orders
Update housing management and external systems in relation to any changes of tenancy
Support with digital systems
Collate information for customers as required
Support teams in collating customer profiling information
Understand customer circumstances
Work in partnership with property services colleagues in managing decants following serious incidents and in cases of property related damage/ disrepair / gas access/ signage and cases of concern
The start date for this role is negotiable depending on individual circumstances.
Please note:
We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application
Training:
Customer Service Practitioner Apprenticeship Standard
Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions)
Internal relevant training courses as required for the job
Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position within the Communities team or progress further within the organisation onto a suitable pathway
Employer Description:We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do. Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs. Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships, jobs, training, skills and enterprise, promoting financial inclusion and delivering energy-efficiency programmes.
Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.Working Hours :Monday- Friday, 09:00- 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental....Read more...
Product Specialist – Garage IT Systems
This role is ideal for a technically minded automotive aftermarket professional with a service management, service advisor or workshop management background who enjoys working directly with customers and wants to build a career in the automotive software industry.
A fantastic opportunity to join a fast‑growing international software company as it strengthens its presence across France. We are looking for a Product Specialist to deliver training, implementation, onboarding and ongoing support to independent garages and workshops.
What’s on offer
Salary: €40-45k
Field‑based role covering France
France‑based, flexible on location including Lyon, Lille, Nantes, Toulouse, Bordeaux, Rennes, Strasbourg, Montpellier, Clermont‑Ferrand, Dijon, Grenoble, Marseille
Join a fast‑growing international software company with strong progression opportunities
Why this role?
This is an excellent opportunity for someone with hands‑on workshop or service‑department experience who wants to transition into a customer‑facing, software‑focused role. You’ll play a key part in supporting garages across France, helping them modernise their operations and get the best from a leading garage management system. You’ll also have the chance to shape your own development as the company continues to grow internationally.
The role
Customer Training: Deliver engaging training sessions to garage teams on how to use the software effectively.
Implementation & Onboarding: Support new customers through setup, configuration and go‑live, including onsite visits.
Technical Support: Provide ongoing product support, troubleshooting and guidance to ensure customers get the most from the system.
Product Expertise: Act as a subject‑matter expert, feeding customer insights back to the product team to support continuous improvement.
Customer Relationship Management: Build strong, long‑term relationships with garages, ensuring high satisfaction and adoption.
Field‑Based Engagement: Travel to workshops across France to support installations, training and customer success activities.
Self‑Managed Logistics: Plan and organise your own travel, scheduling and field‑based logistics efficiently and independently.
Our ideal candidate
Native or fluent French speaker
Professional proficiency in English
Background as a Service Advisor, Service Manager, Workshop Manager or similar customer‑facing automotive role
Strong understanding of independent garages, workshop processes and customer needs
Tech‑savvy, with an interest in software and digital tools
Quick learner, able to pick up new systems and processes rapidly
Confident delivering training and working directly with customers
Self‑motivated, organised and comfortable working independently in a field‑based role
Register your interest
To register your interest for this Product Specialist – Garage IT Systems position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on +44 7908 893621.
Job Reference: 4345KB Product Specialist – Garage IT Systems
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
