The apprentice will work as an Assistant to Technical Support within Sure Retail Equipment Limited's technical support / retail technology team. The main purpose of the role is to provide high-quality customer service support to retailers and end users using SOLUM electronic shelf label (ESL) systems, while learning digital support skills and supporting related administration.
Key responsibilities:
Provide polite, professional first-line customer service support to retailer/end-user customers, under supervision.
Log, organise and update customer support queries, open support tasks and follow-up actions accurately.
Assist the technical support team with ESL administration, including template creation, amendment, formatting and checking.
Prepare notes, suggested responses, checklists and internal support information for review.
Liaise with colleagues in technical support, sales, projects, warehouse and customer service where required.
Use digital systems securely and accurately, including support records, email, Microsoft Office or similar tools and web-based systems.
Support supervised website/content updates where required, such as product information, images, links and documents using Umbraco or other company systems.
Learn about retail technology, electronic shelf labels, shelving, shop fitting and retail display equipment so customer queries can be understood and routed correctly.
The apprentice will report to Kieran Preston, Technical Support, and will interact day to day with technical support colleagues, customer service, sales/projects and, where appropriate, retailer/end-user customers. The role is supervised and the apprentice will not be expected to make final technical, contractual, commercial or customer-impacting decisions without approval. Training:In-house training plus the candidate will follow a Level 3 IT Support Technician Apprenticeship programme, with the Digital Service Technician option/pathway expected to fit the external customer support duties, subject to CCSW confirmation.
Training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Workplace training will include customer service standards, SOLUM electronic shelf label systems, ESL template administration, digital support processes, support records, Umbraco website content management, internal systems, confidentiality/data protection and health and safety. Training Outcome:Opportunity to develop digital support, technical support, customer service and retail technology skills. Future progression may include a permanent role in technical support, customer support, digital support or wider business administration, subject to performance, apprenticeship completion and business requirements. Employer Description:Sure Retail Equipment Ltd supplies and supports retail equipment, shop fitting and retail technology solutions, including electronic shelf label systems, shelving, retail display equipment and related customer support services. Working Hours :Monday to Friday, working hours are to be confirmed.Skills: Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Confident with computers,Literacy skills,Interest in technology,Professional,Polite,Understanding confidentiality,Reliable....Read more...
An opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets.
The organisation designs and manufactures advanced embedded computing platforms, rugged electronic hardware, signal processing solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations.
This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying out hands-on diagnosis, testing and repair of advanced electronic products.
Working closely with customers and cross-functional engineering, manufacturing and quality teams, you will play a key role in improving repair turnaround, reducing unnecessary RMAs and ensuring an outstanding customer experience.
This role would suit an Electronics Technician, Repair Engineer, Test Technician, Technical Support Engineer or Customer Support Engineer who enjoys combining technical troubleshooting with customer interaction and project coordination within a high-technology engineering environment.
Main Responsibilities of the Technical Customer Support & Repairs Technician (Reading):
Provide first and second-line technical support to customers via telephone, email and remote support tools
Diagnose hardware and system-level issues relating to embedded computing, RF and electronic systems
Guide customers through product configuration, operation and troubleshooting activities
Manage the complete RMA process from initial enquiry through to product return and customer communication
Carry out hands-on fault finding, testing and repair of electronic assemblies and systems
Perform functional testing, acceptance testing and quality verification using industry-standard electronic test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers
Work from schematics, engineering drawings, manufacturing documentation and test procedures
Maintain accurate repair records, service reports and customer documentation
Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions
Support root cause investigations and continuous improvement initiatives across repair and service activities
Develop and improve repair procedures, diagnostic processes and technical documentation
Provide customers with regular updates throughout technical investigations and repair activities
Occasionally support customer visits, field service activities and technical demonstrations where required
Requirements of the Technical Customer Support & Repairs Technician (Reading):
Previous experience within Electronics Repair, Test Engineering, Technical Support, Product Support, Field Service, Customer Support Engineering or a similar technical role
Strong understanding of analogue and digital electronic systems and component-level diagnostics
Experience fault finding and repairing electronic assemblies or embedded hardware
Ability to read electrical schematics, wiring diagrams and technical documentation
Hands-on experience using electronic test equipment including oscilloscopes, multimeters and signal generators
Excellent customer service, communication and stakeholder management skills
Experience managing multiple customer enquiries and technical issues simultaneously
Strong organisational skills with the ability to coordinate repairs, engineering support and customer expectations
High attention to detail with a structured approach to documentation and record keeping
Ability to work collaboratively across engineering, manufacturing, operations and quality teams
Experience within one or more of the following technologies would be advantageous:
Embedded computing systems
RF and microwave technologies
Ruggedised electronic systems
PCB and PCBA assemblies
Single Board Computers (SBCs)
Avionics electronics
Defence electronics
High-performance computing platforms
Desirable:
Technical qualification in Electronics Engineering, Electrical Engineering or a related discipline
Experience supporting aerospace, defence, communications or industrial electronic products
Experience managing structured RMA processes and product returns
IPC soldering certification (IPC-A-610, J-STD-001 or equivalent)
Experience using ERP, CRM or service management platforms such as Oracle, Salesforce or JIRA
Knowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologies
Experience working within regulated engineering environments including defence or aerospace
Working Pattern & Benefits:
Office-based role in Reading, Berkshire
Opportunity to support cutting-edge embedded computing and RF technologies used in mission-critical applications
Customer-facing position with significant interaction across engineering, manufacturing and international support teams
Opportunity to influence and improve European repair capability and customer support processes
Private healthcare
Annual bonus scheme
Pension scheme with employer contribution
Life assurance and income protection
Employee Assistance Programme
Employee share purchase scheme
25 days annual leave plus additional Christmas shutdown
Long-term career development within an internationally recognised engineering organisation
To apply for this Technical Customer Support & Repairs Technician role, please send your CV to Kishan Chandarana: kchandarana@redlinegroup.Com....Read more...
We are looking for a Junior Business & Customer Support Executive to join our growing team.This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step.What We Can OfferThis is an opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development.As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships.Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers. You just need the right attitude and the desire to learn.You don't need experience in ITAD or refurbished IT. What matters most is your attitude, work ethic, willingness to learn and genuine interest in providing excellent customer support.You will work closely alongside our Customer Service Excellence Manager / Sales Account Manager, supporting customers and reseller partners while gaining experience across customer service, sales, ITAD operations, logistics and business development.The RoleThis is a varied role within a growing business. You will initially focus on customer support and administration, with the opportunity to take on more responsibility as your knowledge and confidence develop.Customer Service & Account Support- Manage day-to-day customer communications from point of order through to delivery.- Ensure customers receive a professional and positive experience every time.- Deal with customer queries and help resolve complaints quickly and effectively.- Build strong relationships with customers and key partners.- Support the development and implementation of our returns and warranty procedure.- Arrange logistics where required to support customers and the wider business.- Maintain accurate customer records and information.ITAD / Ex-Lease Operations- Support key partners through the ITAD process.- Liaise with clients to arrange equipment collections.- Book collections with the appropriate carrier.- Check collection paperwork and site scan logs.- Identify and report discrepancies to the relevant contacts.- Confirm receipt of consignments using our ERP system.- Monitor agreed SLAs and highlight potential issues.- Work closely with the operations team to ensure a smooth process from collection through to receipt.Sales & Reseller Support- Support the sales team with customer enquiries, quotes and product enquiries.- Respond to reseller questions and requests.- Help maintain accurate customer and prospect information.- Identify potential new reseller prospects and carry out basic research.- Support customer communications and marketing activity.- Develop an understanding of our refurbished IT products and reseller market.Business Development & SystemsAs a growing business, there will be plenty of opportunity to get involved and make a difference.- Help develop and maintain company processes and procedures.- Create and maintain process documents and work instructions.- Support our ISO processes and documentation.- Help develop and improve our ERP system.- Assist with the implementation of new processes.- Bring ideas that improve the customer experience and how we operate.- Help build and maintain the Re-com culture.What We're Looking ForYou will ideally have 1-2 years' experience in customer service, office administration, sales administration, retail, account support or a similar role.Experience in IT, ITAD or refurbished technology would be useful but is not essential.More important to us are your personal qualities:- Strong work ethic - you take pride in your work and get involved.- Willingness to learn - you are curious, ask questions and want to develop.- Customer focused - you genuinely enjoy helping people and providing a great service.- Attention to detail - you understand the importance of accuracy.- Good basic IT skills - comfortable using computers, email, Microsoft Office and Excel and willing to learn new systems.- Good communication skills - confident dealing with customers and colleagues by phone and email.- Organised - able to manage multiple tasks and follow processes.- Proactive - you don't always need to be told what needs doing.- Team player - willing to support colleagues and contribute to the wider business. ....Read more...
We are looking for a Junior Business & Customer Support Executive to join our growing team.This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step.What We Can OfferThis is an opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development.As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships.Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers. You just need the right attitude and the desire to learn.You don't need experience in ITAD or refurbished IT. What matters most is your attitude, work ethic, willingness to learn and genuine interest in providing excellent customer support.You will work closely alongside our Customer Service Excellence Manager / Sales Account Manager, supporting customers and reseller partners while gaining experience across customer service, sales, ITAD operations, logistics and business development.The RoleThis is a varied role within a growing business. You will initially focus on customer support and administration, with the opportunity to take on more responsibility as your knowledge and confidence develop.Customer Service & Account Support- Manage day-to-day customer communications from point of order through to delivery.- Ensure customers receive a professional and positive experience every time.- Deal with customer queries and help resolve complaints quickly and effectively.- Build strong relationships with customers and key partners.- Support the development and implementation of our returns and warranty procedure.- Arrange logistics where required to support customers and the wider business.- Maintain accurate customer records and information.ITAD / Ex-Lease Operations- Support key partners through the ITAD process.- Liaise with clients to arrange equipment collections.- Book collections with the appropriate carrier.- Check collection paperwork and site scan logs.- Identify and report discrepancies to the relevant contacts.- Confirm receipt of consignments using our ERP system.- Monitor agreed SLAs and highlight potential issues.- Work closely with the operations team to ensure a smooth process from collection through to receipt.Sales & Reseller Support- Support the sales team with customer enquiries, quotes and product enquiries.- Respond to reseller questions and requests.- Help maintain accurate customer and prospect information.- Identify potential new reseller prospects and carry out basic research.- Support customer communications and marketing activity.- Develop an understanding of our refurbished IT products and reseller market.Business Development & SystemsAs a growing business, there will be plenty of opportunity to get involved and make a difference.- Help develop and maintain company processes and procedures.- Create and maintain process documents and work instructions.- Support our ISO processes and documentation.- Help develop and improve our ERP system.- Assist with the implementation of new processes.- Bring ideas that improve the customer experience and how we operate.- Help build and maintain the Re-com culture.What We're Looking ForYou will ideally have 1-2 years' experience in customer service, office administration, sales administration, retail, account support or a similar role.Experience in IT, ITAD or refurbished technology would be useful but is not essential.More important to us are your personal qualities:- Strong work ethic - you take pride in your work and get involved.- Willingness to learn - you are curious, ask questions and want to develop.- Customer focused - you genuinely enjoy helping people and providing a great service.- Attention to detail - you understand the importance of accuracy.- Good basic IT skills - comfortable using computers, email, Microsoft Office and Excel and willing to learn new systems.- Good communication skills - confident dealing with customers and colleagues by phone and email.- Organised - able to manage multiple tasks and follow processes.- Proactive - you don't always need to be told what needs doing.- Team player - willing to support colleagues and contribute to the wider business. ....Read more...
Field Engineer / 2nd Line Support EngineerBuckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience.Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month. Key responsibilities:
Providing 2nd Line technical support via the service desk
Troubleshooting hardware, software and end-user issues
Building, configuring and deploying laptops and desktops
Diagnosing and resolving device failures and hardware faults
Carrying out on-site support visits and technical call-outs
Supporting Microsoft 365 environments and core infrastructure technologies
Delivering a high level of customer service to both technical and non-technical users
Assisting with proactive maintenance and customer IT improvements
Escalating more complex issues where appropriate and working collaboratively with wider technical teams
Experience required:
Previous experience within a Managed Services Provider (MSP) environment
Strong 2nd Line Support experience
Experience troubleshooting Windows desktop and laptop issues
Knowledge of Microsoft 365 and Active Directory
Experience with Azure and cloud technologies
Experience setting up, rebuilding and supporting end-user devices
Understanding of networking fundamentals including TCP/IP, DNS and DHCP
Excellent customer-facing and communication skills
Ability to work independently and manage field-based responsibilities
Previous experience delivering on-site support across multiple customer environment
Full UK driving licence and willingness to travel to customer sites
Buckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience Must have UK Driving licence. ....Read more...
Operations Coordinator (Part Time)
This is a key support role within the operations function, offering excellent career development opportunities across the wider business.
Key Responsibilities of this Operations Coordinator role based in Aldermaston:
Operations & Customer Support Coordination – Act as a primary point of contact for customer and internal enquiries, providing timely, professional support and ensuring smooth day-to-day operations.
Order Processing & Management – Handle customer orders from initial enquiry through to delivery, ensuring accuracy, efficiency, and full end-to-end coordination.
Sales & Commercial Support – Support the sales and operations teams by preparing quotations, proposals, and associated documentation, helping ensure customer requirements are met.
Logistics & Scheduling – Coordinate deliveries, monitor stock levels, and liaise with internal departments and suppliers to ensure efficient fulfilment of orders.
Administrative & Systems Support – Maintain accurate records, update CRM systems, manage customer accounts, and produce regular operational and sales reports.
Key Requirements for this Operations Coordinator role in Aldermaston:
Proven experience in an operations coordination, sales administration, or customer service role.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills with a proactive, customer-focused approach.
Proficient in Microsoft Office and CRM systems.
Ability to work independently and as part of a collaborative team (part-time flexibility required).
To apply for this Part Time Operations Coordinator role in South England, please send your CV to NDrain@redlinegroup.Com or call 01582 878828.....Read more...
Sales Administrator
£29,000 - £35,000 + Career Development + Early Friday Finish
Witney, Oxfordshire | Office Based
Are you an organised and proactive administrator looking for a varied role with genuine career development opportunities?
We're recruiting a Sales Administrator to join a successful and growing manufacturer of automotive components and classic car parts. Working within a friendly and supportive team, you'll play a key role in supporting customer service, sales administration and wider commercial activities across a portfolio of well-established brands.
This is an excellent opportunity for someone with previous administration, sales support or customer service experience who enjoys a fast-paced environment and wants to develop their career within a successful business.
The Role
As a Sales Administrator, you'll support the day-to-day running of the commercial function, ensuring customers receive an excellent experience while helping the wider team deliver efficient sales and operational processes.
Key responsibilities include:
Sales Administration
Processing customer orders and updating information within SAP and online ordering systems.
Managing customer backorders and proactively chasing outstanding orders.
Producing warehouse pick lists to support daily dispatch activities.
Supporting online order fulfilment and coordinating deliveries.
Customer Service & Support
Acting as the first point of contact for customer enquiries, providing professional telephone and email support.
Ensuring customer requests are handled promptly and professionally.
Processing returns and supporting aftersales activities.
Systems & Business Support
Maintaining accurate customer information across business systems.
Supporting SAP, CRM and website data maintenance.
Uploading pricing information and managing system updates.
Liaising with external software and IT providers when required.
Marketing & Commercial Support
Assisting with customer communications and marketing campaigns.
Supporting promotional activities, events and customer visits.
Providing wider commercial support and contributing to business improvement projects.
About You
We're looking for someone who is organised, professional and enjoys working with both customers and colleagues.
You'll ideally have:
Experience in a Sales Administrator, Sales Support, Customer Service, Commercial Administration or Business Support role.
Strong organisational skills and excellent attention to detail.
Confident communication skills with a professional approach.
Good Microsoft Office skills, including Excel and Word.
The ability to prioritise and manage multiple tasks effectively.
A positive, flexible and team-focused attitude.
Experience of SAP or a similar ERP system would be beneficial but is not essential, as full training will be provided.
You don't need automotive experience to be successful in this role. We're looking for somebody with the right attitude, strong organisational skills and a genuine desire to learn.
What's on Offer?
Salary of £29,000 - £35,000, depending on experience.
Genuine career development opportunities.
Ongoing training and support.
A varied and interesting role with plenty of scope to grow.
Friendly and supportive team environment.
Early finish every Friday.
Generous holiday entitlement.
Opportunity to join a successful and expanding business.
Apply in Confidence
To apply for the position of Sales Administrator - Job Ref 4385KBA, please send your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd, or call 07908 893621 for a confidential discussion
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Sales Operations Administrator
We are looking for an ambitious Sales Operations Administrator to join a successful and growing manufacturer of classic car parts and automotive components. Offering genuine opportunities for development, this varied role will evolve over time and provides exposure to sales operations, customer support, marketing and business administration.
If you have an interest in classic cars, automotive aftermarket products or vehicle restoration, this is an opportunity to build a long-term career within a unique and thriving business.
Location: Office based, Witney, Oxfordshire Salary: 29-35k depending upon experience
Hours: Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 3.00pm
About the Role
Working as part of a close-knit commercial team, you will support the day-to-day sales operation while helping to deliver an outstanding customer experience across several well-established automotive brands.
This is a highly varied position where no two days are the same. You'll be involved in everything from sales administration and customer service to marketing support, systems administration and operational projects.
About You
You'll be organised, proactive and confident communicating with customers and colleagues alike. Comfortable managing multiple priorities, you'll enjoy being involved in a broad range of activities and take pride in delivering a first-class customer experience.
You'll ideally have:
Experience within a Sales Administrator, Sales Support, Customer Service, Commercial Administration or Business Support role.
Excellent communication skills and a professional telephone manner.
Strong organisational skills and the ability to manage multiple tasks simultaneously.
Good IT skills, including Microsoft Excel, Word and other Microsoft Office applications.
A high level of accuracy and attention to detail.
Experience of SAP or a similar ERP system would be advantageous, although full training will be provided.
A positive, flexible and team-focused approach.
A genuine interest in cars, classic vehicles, restoration projects or the automotive aftermarket industry.
Enthusiasm for learning about automotive products and supporting a passionate customer base.
Key Responsibilities
Managing customer backorders and proactively chasing outstanding orders across multiple group companies.
Processing and updating customer orders using SAP and online ordering platforms.
Coordinating overseas web orders, obtaining shipping quotations and arranging deliveries.
Producing and releasing warehouse pick lists to support daily delivery schedules.
Maintaining accurate customer information across websites, databases and business systems.
Providing professional telephone support and acting as a first point of contact for customers.
Handling customer returns administration and supporting aftersales activities.
Managing customer invites, communications and data updates across company platforms.
Supporting the ongoing maintenance and accuracy of SAP, websites, CRM systems and business applications.
Liaising with external IT and software providers to manage and progress support tickets.
Uploading price lists and maintaining system data across multiple business entities.
Supporting online order fulfilment and liaising with purchasing teams where required.
Managing incoming enquiries and ensuring customer requests are handled promptly and professionally.
Coordinating factory tours, customer visits and booking schedules.
Supporting marketing activity through Mailchimp campaigns and social media administration.
Assisting with promotions, events and wider commercial initiatives.
Providing sales support across the wider business and contributing to continuous improvement projects.
Why Join Us?
Join a respected and successful business within the classic automotive sector.
Work with products that are valued by enthusiasts and customers worldwide.
Enjoy a varied role spanning sales operations, customer service, marketing and business support.
Receive ongoing training and development opportunities.
Benefit from genuine career progression as the role and business continue to grow.
Be part of a supportive and passionate team.
Early finish every Friday.
Generous holiday entitlement.
Apply in Confidence
To apply for the position of Sales Operations Administrator – job reference 4385KB, please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd, or call 07908 893621 for a confidential discussion.
JOB REF: 4385KB
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
You will join our Support team and help customers use our software effectively. With training and support from experienced colleagues, you will learn how to investigate issues, manage support requests and resolve common technical problems.
You will also gain experience in software testing, databases, cloud technology and customer service while working towards an IT qualification.
Key Responsibilities:
Respond to customer queries by phone and email
Log, manage and update support tickets
Investigate and resolve common software issues
Help customers use Alpha Tracker and related applications
Escalate complex issues to senior colleagues
Test software updates and new features
Assist with software upgrades and installations
Create and update support documentation
Maintain accurate customer records
Work with the Development and Project teams
Training:You will gain practical experience in:
IT and application support
Software troubleshooting
Customer service
Microsoft SQL Server and databases
Cloud-hosted software
Software testing
Cyber security
Business communication
Training Outcome:
Information Communication Technician (ICT) Level 3 qualification
Employer Description:Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.Working Hours :Monday to Friday, 8:30am till 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Administration Support
Assist with general office administration and clerical duties.
Answer telephone calls and direct enquiries appropriately.
Respond to emails and customer enquiries in a professional manner.
Prepare, format, and distribute company documents, reports, and correspondence.
Maintain electronic and hard copy filing systems.
Support diary management, meeting scheduling, and travel arrangements.
Document Control
Assist in maintaining company management system documentation.
Ensure documents are accurately filed, updated, and archived in accordance with company procedures.
Support the control of records relating to ISO 9001, ISO 45001 and ISO 17020 requirements.
Assist with maintaining customer, supplier, and project records.
Customer Service
Provide a professional first point of contact for customers and suppliers.
Support the preparation and issue of quotations and proposals.
Assist with customer follow-up activities and maintaining client databases.
Help ensure customer enquiries are dealt with efficiently and promptly.
Financial Administration
Assist with raising purchase orders and processing invoices.
Support the maintenance of financial records and expenditure tracking.
Assist with timesheet administration and expense processing.
Support credit control activities where required.
Quality and Compliance
Support the implementation and maintenance of the company Quality Management System.
Assist with internal audits and continual improvement initiatives.
Maintain confidentiality of customer and company information.
Follow company policies and procedures relating to quality, health and safety, and data protection.
General Duties
Participate in apprenticeship training and complete all required coursework.
Attend team meetings and contribute to business improvement initiatives.
Undertake additional duties appropriate to the role and level of experience.
Represent the company professionally at all times.
Training:
Completion of a Level 3 Business Administrator apprenticeship which, if successful, will also include a Level 3 Diploma for the Business Administrator.
College sessions will be delivered remotely once a week with attendance face to face at Hartlepool College of Further Education once every half term.
Training Outcome:Upon successful completion of the apprenticeship, opportunities may be available for progression into a permanent Business Administrator, Office Coordinator, Office manager, Quality Administrator, or Operations Support depending on business requirements and performance.Employer Description:
Libellum is a rapidly growing Middlesbrough based Testing, Inspection, Asset Integrity & Quality solutions business. We operate across Teesside, the North East and beyond including international work.
Working Hours :The apprenticeship will be 18 months.
Monday to Thursday, 08:00 to 16:00 (flexible start & finish times), with 30 min lunch break each day.
Friday, 08:00 to 13:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Duties include but not limited to:
Carry out customer health checks for existing customers
Provide advice, support and solutions to customer queries
Answer inbound customer calls and gather detailed information
Deliver excellent aftercare support to existing customers
Manage customer expectations and maintain high levels of customer satisfaction
Use AI tools to gather information and update customer records and spreadsheets
Complete customer surveys with prospective new customers over the phone
Use CRM systems and other internal software to record and manage customer information
Build strong relationships with customers through effective questioning, listening and communication
Identify customer needs and requirements
Gather and qualify information from prospective customers
Pass qualified leads to Account Managers for follow up and sales closure
Support a range of business projects and administrative activities
Training Outcome:Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completedEmployer Description:The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!Working Hours :Mon - Thur: 9.30 - 4pm (1 hour lunch)
Friday: 09.30 - 3pm (1 hour lunch)Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Friendly & Pleasant....Read more...
Shipping & Sourcing Support
Identify best suppliers for specific devices and place orders accordingly
Review customer orders ready for processing, identify next steps
Prepare devices for shipping: packaging, shipment creation, liaising with couriers, etc. Quality Management
Test technology and accessories
Enforce quality standards
Support high customer satisfaction standards
Data Management & Pricing
Manage client, product, and pricing data
Support accurate product listings and pricing updates
Use Microsoft Excel and internal systems
Learn how data drives business decisions
Training:Workplace - High Wycombe
1 day per week at Aylesbury College.Training Outcome:
Advance to a Level 3 Diploma or Certificate in Business Administration.
Admin Assistant / Office Clerk
Office or Operations Coordinator
Customer Support Advisor
Data Entry Clerk
Employer Description:Mobile Advantage are a forward thinking company specialising in sustainable technology and circular economy solutions. We support businesses in accessing great value technology devices while reducing environmental impact. Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness,Interest in data,Basic Excel skills,Strong can do attitude,Personal drive and motivation....Read more...
Redline are looking for an experienced Inside Sales Lead to oversee the day-to-day running of our Basingstoke based Customers internal sales function, ensuring a seamless journey from quotation through to order fulfilment. This is a hands-on role combining customer service, sales support and team leadership, working closely with Sales, Warehouse, Finance and Supply Chain to deliver an outstanding customer experience.
Key Responsibilities for this Inside sales Lead job opportunity in Basingstoke
Lead and support the Inside Sales team to achieve service and operational targets.
Manage the end-to-end sales order process, ensuring accuracy and efficiency.
Build strong customer relationships, handling enquiries and resolving issues professionally.
Maintain accurate CRM/ERP records and produce reports to support business performance.
Identify opportunities to improve processes, customer satisfaction and team performance.
Collaborate with internal departments to ensure smooth order fulfilment and service delivery.
What We're Looking For:
Previous experience in an inside sales, customer service or sales operations leadership role.
Strong organisational skills with excellent attention to detail.
Confident communicator with a proactive, solution-focused approach.
Experience using CRM/ERP systems and Microsoft Office.
Ability to lead, coach and motivate a team while delivering exceptional customer service.
This is an excellent opportunity for a customer-focused sales professional looking to take the next step in their career within a collaborative and fast-paced environment. If you are keen or would like some more information regarding this job opportunity in Basingstoke please send an updated cv over to nking@redlingroup.Com or call 0158287889 for more details.....Read more...
Welcome customers and patients and provide friendly, professional customer service
Serve customers at the pharmacy counter and respond to routine enquiries appropriately
Support prescription collection and help direct patients to the pharmacist when advice is required
Process till transactions and handle payments accurately
Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy
Support the team with general administrative and day-to-day pharmacy duties
Maintain patient confidentiality and follow pharmacy procedures at all times
Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training
Training:
Level 2 Customer Service Practitioner Apprenticeship
Support with English and Maths skills gaps
Work based learning
End point assessment
Training Outcome:There may be an opportunity for a permanent position for the right candidate with further training and development within community pharmacy.Employer Description:Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. We focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.Working Hours :On rota basis between 8.00am and 6.30pm, Monday to Friday. Occasional Saturday mornings, 9.00am - 12 noon.
Two apprenticeship positions (one has already been filled).
Apprentices will normally alternate morning and afternoon shifts, on a rotating weekly basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Professional attitude,Reliable and punctual....Read more...
Act as a friendly first point of contact for customers, under the guidance of the support team
Log support requests accurately in the ticket system, including clear notes and updates
Follow agreed processes for triage, escalation and communication
Help troubleshoot basic IT issues using remote support tools, with support from senior colleagues
Assist with setting up laptops, desktops, phones, printers and other hardware
Support Microsoft 365, Windows and common business applications at an appropriate apprentice level
Assist with routine checks such as backups, system monitoring and basic maintenance tasks
Help create and update internal technical notes, customer guides and self-help documentation
Liaise with third-party suppliers when asked to support issue resolution
Support larger projects and customer rollouts where suitable, learning from the wider team
Training Outcome:What You’ll Gain:
A recognised Level 3 ICT qualification
Hands-on experience working with real customers and IT support
Development of technical knowledge, digital, and communication skills
Exposure to IT support issues and ticket systems
Employer Description:Universal Technologies was launched in 2005. As a team of engineers, we recognised that clients needed more than what the marketplace was offering. With legacy systems needing replacement, and in house IT teams dwindling, clients were coming at us with questions about how to make the most of the technology available.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies
Training:
Customer Service Specialist Level 3
The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
Functional Skills in English and maths if required
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at the professional level.
Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management
Training Outcome:Customer Services Manager.Employer Description:Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!Working Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Responsibilities: Complete day-to-day activities within the department accurately and within agreed timeframes.
Work as part of the team to ensure departmental tasks are completed, supporting colleagues when priorities or workloads change.
Answer inbound customer calls professionally and provide a helpful, consistent standard of customer service.
Resolve customer queries, process orders, and support delivery issue resolution accurately and within agreed timescales.
Escalate issues or complaints to the Customer Service Team Leader where support or further action is required.
Share feedback with the Customer Service Team Leader on areas where further training, process improvement, or development may be helpful.
Ensure quotations are handled within agreed timeframes.
Where applicable, use the tools provided, including Dynamics, to personalise customer interactions and build rapport with the customer base.
Manage individual cases as part of the wider department workload, highlighting when support is needed from other team members.
Work closely with other departments to support the smooth resolution of customer queries and requests.
Maintain company equipment to a high standard and demonstrate professional personal standards at all times.
Carry out any additional reasonable requests made by the Company.
Continuously look for opportunities to improve through learning and self-development.
Training:This apprenticeship is workplace delivery meaning there is no day release to college.Training Outcome:There may be a fulltime position available upon the successful completion of this apprenticeship.Employer Description:Protec is the UK’s leading manufacturer, supplier and recycler of temporary protection materials and sustainable site signage.
For over 30 years we’ve been providing products and expertise that help to protect construction projects from damage and the resulting costs of repair and replacement.
We’re proud to be a key partner for Tier One contractors, main sub-contractors and major house builders.Working Hours :Mon - Fri 8am - 5pm.Skills: Communication skills,Attention to detail,Team working,Accuracy to check work,Motivated,Maintain focus,Prioritise,Numeracy and literacy skills,Manage varied workload,Prioritise tasks,Problem solving,Willingness to learn....Read more...
The role combines marketing, sales outreach, data and customer engagement. You’ll work alongside the existing marketing and social media team to create engaging content, support campaigns, conduct outreach, analyse data, identify opportunities and help drive business growth.
You’ll be encouraged to use AI and existing business data to improve targeting, support sales activity and make marketing more effective.
What you’ll doContent & Social Media
Support social media activity across Facebook, X, LinkedIn, TikTok and Instagram
Create engaging content, including filming and editing activity clips
Use AI to generate ideas, create copy, plan campaigns and repurpose content
Monitor trends and identify content and promotional opportunities
Record and edit video using Premiere Pro and other digital tools
Assist with presentations, proposals and marketing materials while following brand guidelines
Work collaboratively with the wider marketing team
Website & Data
Help manage and update e-commerce websites
Collect and maintain customer, marketing and sales data
Use Google Analytics and other tools to analyse website and campaign performance
Use AI and data to identify customer trends, popular activities and opportunities to increase bookings
Research and build new customer and prospect lists
Carry out competitor and market research
Identify ways to improve the customer journey using digital tools and AI
Email & Outbound Sales
Support email and newsletter campaigns
Conduct outbound email marketing and prospecting
Research new leads, audiences and commercial opportunities
Use AI to personalise communications and create targeted campaigns
Support customer follow-ups and sales outreach
Build and maintain prospect and customer databases
Track responses, engagement and results
Follow up with potential customers and help generate new business
Work towards agreed activity, lead generation and commercial targets
Paid Advertising
Assist with PPC and paid social campaigns
Use AI for audience research, creative development and campaign ideas
Monitor campaign performance and identify opportunities to improve ROI
Sales & Commercial Growth
Support the sales and marketing team to generate new business and increase bookings
Identify potential customers and new markets using data and research
Support lead generation across email, digital marketing and outreach
Track leads, enquiries, conversions and campaign performance
Use data and AI to identify what is working and where growth opportunities exist
Work towards agreed KPIs and commercial targets
Help turn marketing activity into measurable results
Customer & Business Support
Support event planning and promotion
Assist with customer enquiries and day-to-day administration
Meet and greet clients and visitors
Answer phones and support sales administration and follow-up
Work with different teams to understand customer needs and identify opportunities for improvement
Training Outcome:
On completion of the apprenticeship the apprentice can discuss with the Out of Bounds the options to join the great team
Employer Description:Out of Bounds is an award‑winning, multi‑activity indoor and outdoor leisure centre located in Angmering/Littlehampton, West Sussex. It offers a broad range of activities suitable for all ages, including Clip ’n Climb, Ten‑Pin Bowling, multi‑level Soft Play, Adventure Golf, Laser Tag, Adventure Nets, High Ropes, and Jumping Pillows. It also operates an on‑site café and provides extensive birthday party, school-group, corporate, and event services.
The company has been active in its current format since around 2014, employs between 10 and 70 staff.
Core activity lines include:
Indoor climbing
Ten‑pin bowling
Soft play
Laser Tag
Adventure Golf (Safari‑themed, 18‑hole course)
Outdoor Adventure Nets
High Ropes & Zip Lines
Jumping Pillows
Holiday activity camps
Food & beverage via the Café
Out of Bounds also earns revenue from parties, group bookings, school sessions, and corporate events, with options for exclusive hire and private function rooms.
What Makes Out of Bounds Different / Special?
1. All‑Weather, All‑Ages Destination
The centre is deliberately designed to provide a complete indoor‑and‑outdoor adventure experience, making it suitable for families, schools, and groups regardless of the season.
2. Wide Range of Activities Under One Roof
Few leisure businesses in the region offer such a broad mix of physical, social, and developmental activities in a single location—from climbing to golf to high-adrenaline nets.
Why the Company Is Exciting
1. Rapid Growth in the Commercial Active Leisure Sector
As a modern, multi‑activity centre, Out of Bounds is in one of the fastest‑growing parts of the hospitality and tourism sector—especially as families increasingly seek experience‑based outings.
2. Strong Investment in New Events & Programming
Out of Bounds runs themed events (e.g., Star Wars), seasonal promotions, holiday camps, and new activity bundles that frequently refresh the customer offering.
3. Technology‑Driven Operations
The company employs digital booking systems, modern analytics tools, and contemporary website infrastructure—valuable exposure for apprentices.
4. Clear Customer‑Centric & Innovation Mindset
Regular promotions, new pass types, and evolving event formats show a business determined to innovate and stay ahead in a competitive market.Working Hours :Tuesday - Friday, 09:30- 18:00
Option for part time work (can be discussed with the employer).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Patience,Design & Creative skills....Read more...
Front-of-house and reception support: welcoming visitors, artists, participants, partners and hirers in a professional and inclusive way.
Customer enquiries: responding to enquiries by phone, email, in person and through online channels, and directing people to the right team member where needed.
Event and workshop administration: supporting bookings, attendance lists, registration, participant communications and follow-up information for UKCCA activities.
Participant and community support: helping learners, families, community groups and artists access information about programmes, workshops and events.
Venue hire and room booking support: assisting with room enquiries, availability checks, booking records and customer communications.
Ticketing or event registration support: helping customers book places, confirm attendance and receive event information.
CRM/database and record keeping: maintaining accurate customer, participant, partner and booking records in line with data protection requirements.
Training:Customer Service Practitioner Level 2 apprenticeship standardTraining Outcome:This will be discussed with the employer during the interview stageEmployer Description:The UK Centre for Carnival Arts (UKCCA) is dedicated to creating work that embeds Carnival into places, into spaces and into communities. UKCCA is unique. We are one of the very few organisations committed to promoting excellence within the field of carnival arts in all its professional forms, from spectacle art, mas bands and characters, floats, steel orchestras, samba drumming and dance, calypso and soca music, sound systems, DJing and traditional forms of carnival expression to emerging urban voices of the street plus other carnivalesque forms that exist in world cultures. Working Hours :Monday to Friday from 9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Respond to incoming IT support requests via phone, email and remote support tools.
Log, prioritise and update support tickets using the company's helpdesk system.
Troubleshoot hardware, software and connectivity issues.
Configure and deploy laptops, desktops and mobile devices.
Support Microsoft Windows operating systems and Microsoft 365 applications.
Assist with password resets, user account administration and access permissions.
Escalate complex technical issues to senior engineers when required.
Maintain accurate technical documentation and customer records.
Carry out system checks and routine maintenance to ensure devices remain operational.
Deliver excellent customer service while keeping customers updated on the progress of their support requests.
Training Outcome:Your earnings can increase over time with an apprenticeship.
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, full-time position.Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative....Read more...
Build customer relationships
Carry out wellbeing checks
Support independence
Complete support plans
Signpost to services
Work with partners
Support activities
Carry out health & safety checks
Maintain records
Training:Housing and Property Management Level 3.
Training takes place in the workplace with monthly 1:1 support sessions on Teams, online workshops every 6 - 8 weeks, and 8‑weekly reviews with your manager and Development Coach. You’ll also complete 6 hours of paid off‑the‑job learning each week as part of your apprenticeship commitments.Training Outcome:After completing the apprenticeship, you’ll be ready to take the next step into housing, wellbeing or community support roles. Many apprentices progress into Independent Living Officer, Tenancy Support, Community Engagement, or wider housing and customer service roles across Calico. You may also choose to work towards higher‑level housing qualifications and continue developing specialist skills for a long‑term career in the sector.Employer Description:The Calico Group is a not‑for‑profit organisation providing housing, support, healthcare, employability and construction services across Lancashire. Calico Homes delivers safe, high‑quality and affordable homes, working closely with customers and communities to help them thrive. Across the Group, teams are committed to creating positive change, supporting people, and building stronger neighbourhoods. As an employer, Calico offers a supportive culture, strong values and a focus on developing future talent through meaningful apprenticeship opportunities.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow efficiently.
We are looking for a proactive, tech-savvy problem solver to join our customer-facing support team as an apprentice. In this role, you will join our growing team of go-to experts for our platforms, assisting users with queries and guiding them through our software via phone, email, social media, and live chat.
What you'll be doing:
Provide expert, empathetic troubleshooting via live chat, email, phone, and our dedicated Facebook user communities
Maintain accurate records of customer interactions using the customer relationship management tools
Diagnose customer issues by investigating front-end software behaviour, replication steps, and escalating verified bugs to the engineering team
Write clear, helpful documentation, FAQs, and troubleshooting guides for both internal training and external customer self-service
Identify common user friction points and actively contribute ideas to improve our internal support processes as we scale
Training:Customer Service Practitioner Level 2.
The apprentice will have a monthly group training session (this could be in-person or online) and a monthly 1-1 training and review meeting with their Training Consultant. Training Outcome:We are a growing team that values shipping great work over sitting in endless meetings. We offer a clear, structured growth path during and after your apprenticeship, with opportunities to take ownership of support functions, transition into permanent support roles, or branch deeper into product development and technical pathways.Employer Description:We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow efficiently.
Working Hours :Monday - Friday 8.30am - 5.00pm (40 hours per week plus lunch breaks), including time with our training provider.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience,Good level of written English.,Motivated,Reliable,Empathetic....Read more...
