Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, youll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.
Key Responsibilities:
- Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering.
- Coordinate with internal teams to ensure on-time delivery of hardware and documentation.
- Propose pricing and updates for in-service support, tailored to specific client requirements.
- Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans.
- Maintain service level compliance and accurate quoting/communication records.
- Generate internal and external customer service reports.
- Work closely with CLS Sales Manager to improve service offerings and address customer needs.
Skills & Experience Required:
Essential:
- Prior experience in a customer service or support role.
- Strong interpersonal and customer-facing communication skills.
- Able to work independently, manage time, and solve problems effectively.
- Proficient in Microsoft Office applications.
Desirable:
- Experience with ERP systems.
- Understanding of import/export processes including dual-use or military goods.
- Familiarity with Jira and Confluence.
Personal Attributes:
- A positive, flexible, and proactive approach to challenges.
- Strong attention to detail and organisational skills.
- Excellent written and verbal communication.
- Values-driven: Teamwork, Integrity, Excellence, Courage.
Work-Life Balance & Benefits:
- 37.5-hour workweek with Friday lunchtime finishes
- Hybrid and flexible working options
- 28 days annual leave + Christmas shutdown
- Holiday purchasing scheme
- Pension matched up to 5%
- Income protection & life assurance policies
- Employee Assistance Programme mental health, remote GP, second opinion and physio
- EV salary sacrifice scheme & company share incentive plan
- High-street discount platform and regular wellbeing initiatives
- Free onsite parking, gym discounts & social activities
- Career development support and structured L&D opportunities
Security Clearance Requirements:
All applicants must be eligible for UK Security Clearance. Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer.
Interested?
If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you.....Read more...
An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.
In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.
Key Responsibilities:
? Coordinating customer appointments for home energy surveys and installations
? Managing inbound and outbound calls and emails
? Updating third-party lead generators on customer and job progress
? Maintaining accurate records across internal databases and spreadsheets
? Ensuring a smooth and professional customer experience from start to finish
? Handling customer queries and complaints in a timely and efficient manner
What We're Looking For:
? Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
? Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
? Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
? Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
? Familiarity with Microsoft Office, Google Suite, and PDF tools
? Excellent verbal and written communication skills, particularly over the phone and via email
? Minimum of 4 years proven customer service experience
What's on Offer:
? Competitive salary (£24,000 - £28,000 DOE)
? Profit-r....Read more...
An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.
In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.
Key Responsibilities:
? Coordinating customer appointments for home energy surveys and installations
? Managing inbound and outbound calls and emails
? Updating third-party lead generators on customer and job progress
? Maintaining accurate records across internal databases and spreadsheets
? Ensuring a smooth and professional customer experience from start to finish
? Handling customer queries and complaints in a timely and efficient manner
What We're Looking For:
? Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
? Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
? Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
? Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
? Familiarity with Microsoft Office, Google Suite, and PDF tools
? Excellent verbal and written communication skills, particularly over the phone and via email
? Minimum of 4 years proven customer service experience
What's on Offer:
? Competitive salary (£24,000 - £28,000 DOE)
? Profit-r....Read more...
In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
The Company:
A market leading diagnostics company.
Global business
A progressive, high-tech healthcare business.
Invest in their staff.
Offer career progression opportunities.
The Role of the Customer Support Engineer
Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset
Attending to breakdowns, repair and PPM.
Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio.
Will also be providing customer training on the equipment
Covering the IVD portfolio
Full Product and training provided
Benefits of the Customer Support Engineer
£52,170 basic salary with some flex potentially depending on experience
Bonus 12% of Salary
Car or £7200 allowance
Group Income Protection
Employee Assistance Programme
Pension
Life Assurance,
Benefit Funding
The Ideal Person for the Customer Support Engineer
Must have an engineering qualification, Bsc or HND of equivalent
Ideally you will have clinical pathology diagnostics experience
Will look at other complex medical equipment such as MRI systems
An ambitious and motivated, qualified field service professional
You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge
A logical and process-driven mindset driven & ability to manage personal time?
Disciplined to deliver service support in line with service KPIs?
Quick learner?with innovative and continual improvement mind-set?
Experience of “on-site” customer-facing engineering support
Proven track record of troubleshooting experience?
Good working knowledge of electronics, electro-mechanical systems and information technology
Knowledge of Customer Relationship Management
A valid driver’s license and indefinite rights of working in UK are required
Must be living in Hampshire or Dorset
If you think the role of Customer Support Engineer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Your duties will include completing the following tasks within the various departments:
Customer Services:
Communication with customer via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues
Responsible for all system transactions to service customer entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies
Generating sales leads by suggesting information about other products and services, manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base
Provide assistance and Support to the Sales Organisation Team as assigned
Commercial & Bid:
Support New Business opportunities by providing our best commercially competitive offer in line with Company objectives and in line with customer requirements
Develop collaborative dialogue with all customer and supplier contacts to support active negotiations on outstanding business opportunities
Support our Supply Chain and Sourcing in ensuring current partners are aligned to market conditions and identify potential risks
Quality:
Liaise directly with suppliers to ensure problems with supplied products are promptly addressed
Fulfil quality control at goods inwards inspection
Manage quality release activity relating to new/changed products
Training:
Business Administrator Standard
Workplace delivery
Training Outcome:Potential position upon completion of the apprenticeship. Employer Description:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.Working Hours :Monday - Friday 8:30am - 4:30pm. (One day a week at home to focus on college work).Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Customer Service Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor.
You will be responsible for providing exceptional customer service by supporting the business’s award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a salary of up £22,250 increasing to £23,795 after probation (Hybrid working)
Harrogate based office. ....Read more...
Sales Coordinator - Electronics
This is a key support role with excellent career progression opportunities within the sales division.
Key Responsibilities of this Sales Coordinator job based in Aldermaston are:
Customer Support & Coordination– Act as the primary point of contact for customer enquiries, providing information and assistance in a professional and timely manner.
Order Processing & Management – Manage customer orders from initial enquiry to delivery, ensuring all steps are completed accurately and efficiently.
Sales Support – Assist the sales team by preparing quotations, proposals, and sales documentation. Support the team in achieving targets by coordinating sales activities.
Logistics & Scheduling – Coordinate deliveries, manage stock levels, and liaise with internal teams to ensure smooth order fulfilment.
Administrative Duties – Maintain accurate records, manage customer accounts, and provide timely reports on sales activities.
Key Requirements of this Sales Coordinator job in Aldermaston are:
Proven experience in a sales coordination, administration, or customer service role.
Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
Excellent communication and interpersonal skills, with a proactive and customer-focused attitude
Proficient in Microsoft Office and CRM systems.
To apply for this Sales Coordinator role in South England, please send your CV to NDrain@redlinegroup.Com or call 01582 878828 / 07487 756328.....Read more...
Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
•Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
•Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
Desirable Experience
•Experience in Customer Service and Network Operations
•Technical Engineering background
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.
In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.
Key Responsibilities:
* Coordinating customer appointments for home energy surveys and installations
* Managing inbound and outbound calls and emails
* Updating third-party lead generators on customer and job progress
* Maintaining accurate records across internal databases and spreadsheets
* Ensuring a smooth and professional customer experience from start to finish
* Handling customer queries and complaints in a timely and efficient manner
What We're Looking For:
* Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
* Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
* Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
* Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
* Familiarity with Microsoft Office, Google Suite, and PDF tools
* Excellent verbal and written communication skills, particularly over the phone and via email
* Minimum of 4 years proven customer service experience
What's on Offer:
* Competitive salary (£24,000 - £28,000 DOE)
* Profit-related bonus scheme
* Company pension
* Cycle to work scheme
* Free on-site parking
* Regular company events
* Join a growing, mission-led team working to reduce carbon emissions across UK households
This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to step into the energy efficiency sector and make a real impact.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.
In this full-time, office-based role, you'll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.
Key Responsibilities:
* Coordinating customer appointments for home energy surveys and installations
* Managing inbound and outbound calls and emails
* Updating third-party lead generators on customer and job progress
* Maintaining accurate records across internal databases and spreadsheets
* Ensuring a smooth and professional customer experience from start to finish
* Handling customer queries and complaints in a timely and efficient manner
What We're Looking For:
* Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
* Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
* Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
* Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
* Familiarity with Microsoft Office, Google Suite, and PDF tools
* Excellent verbal and written communication skills, particularly over the phone and via email
* Minimum of 4 years proven customer service experience
What's on Offer:
* Competitive salary (£24,000 - £28,000 DOE)
* Profit-related bonus scheme
* Company pension
* Cycle to work scheme
* Free on-site parking
* Regular company events
* Join a growing, mission-led team working to reduce carbon emissions across UK households
This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to step into the energy efficiency sector and make a real impact.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Are you a Software Support Engineer based in Eastbourne, East Sussex, looking for a new job working on cutting edge technology with a global engineering business?
The Software Support Engineer job, based in Eastbourne will be responsible for troubleshooting across virtual server environments across a variety of global clients. This will include providing customer support for machine-to-machine communications. The software support engineer will be working with SQL Server, Linux, and bespoke software running in complex customer environments.
Skills and Competencies required of the Ideal Software Support Engineer job will include:
Currently working at a software solution provider with experience supporting custom software deployed across customer sites.
Familiar with software architecture and how systems interact.
Must be capable of diagnosing whether issues stem from the customer’s environment, networking, infrastructure, or the software itself.
Familiarity with C# /.NET is a plus, but not essential, could be C++, etc. The focus is on troubleshooting, integration, and architecture.
My client offer extensive hybrid working but need candidates to be able to attend the Eastbourne site at short notice. They will also provide Visa sponsorship if you are already in the UK and able to travel internationally without any restrictions.
This is a fantastic job opportunity to join a team of professionals to support the next generation of their complex, semiconductor products. If you have any specific questions about this Software Support Engineer job, Eastbourne please call Ricky Wilcocks on 01582 878810 or 079317 88834. To apply email: rwilcocks@redlinegroup.Com....Read more...
The Company:
A market leading diagnostics company.
Global business
A progressive, high-tech healthcare business.
Invest in their staff.
Offer career progression opportunities.
The Role of the Product Specialist Engineer
Office Based (Sussex) 2 days per week, working from home 3 days per week.?
The role will primarily consist of providing remote Hardware support for a portfolio of instruments and solutions as well as customer and employee? training. ?
The scope of support includes customers and colleagues within the UK, Ireland, Denmark, Finland, Norway and Sweden. You will excel in the art of troubleshooting and pride yourself in providing excellent customer service??
As part of your Customer Support role, you will focus on:?
Remotely providing a solution focus to Hardware problem resolution to customers?
Providing remote support to field employees in the region;?
Ensuring proper complaint handling and documentation in compliance with their Quality System.
Ensuring customer satisfaction in coordination with Field Teams and Sales Managers.
Completing special projects.??
Being involved in Complaint Review, Analysis and Trending processes based on performance metrics.
Supporting their sales organizations with instrument/system demonstrations and the provision of technical responses as part of the tender process.?
?There will be an intensive initial introduction training for the first six months of the position some of which will be in their European training centers. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations.?
Benefits of the Product Specialist Engineer
£52,170 basic salary with some flex potentially depending on experience
Bonus 12% of Salary
Group Income Protection
Employee Assistance Programme
Pension
Life Assurance
Benefit Funding
The Ideal Person for the Customer Support Engineer
Must be a time served field engineer looking to come off the road and tools and work in a remote support role?
Must have an engineering qualification, Bsc or HNC or equivalent?
Ideally you will have clinical pathology diagnostics experience??
Will look at other complex medical equipment such as MRI systems?
You will have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge?
A logical and process-driven mindset driven & ability to manage personal time??
Disciplined to deliver service support in line with service KPIs??
Quick learner?with innovative and continual improvement mind-set??
Proven track record of troubleshooting experience??
Knowledge of Customer Relationship Management??
If you think the role of Product Specialist Engineer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Manage daily administrative tasks to support the workshop and parts team
Handle booking systems for services, repairs, and MOTs (Class 1, 2, 4 & 7)
Maintain schedules, job cards, and customer communications
Customer Service & Front Desk:
Greet and assist customers in person and over the phone
Handle enquiries, estimates, and follow-ups in a professional manner
Support with parts orders, stock checks, and customer collections
Finance & Records:
Process invoices, purchase orders, and supplier payments
Maintain accurate digital and paper records in line with compliance
General Business Support:
Assist with marketing tasks (e.g., social media posts, promotions)
Support the team with project coordination and supplier relations
Ensure health & safety and GDPR procedures are kept up to date
Training Outcome:
Full-time employment
Employer Description:We are a well-established, family-run mechanical parts and vehicle workshop business with a reputation for honesty, quality service, and strong customer relationships. Our business serves both trade and public customers, offering parts sales, servicing, repairs, MOTs, and fleet maintenance.
As we continue to grow, we're looking for a proactive and organised Business Administrator apprentice to join our friendly team and support the day-to-day operations of both the workshop and parts departments.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Previous admin experience,Previous automotive experience....Read more...
Technical Support Engineer
100% Office-based Role NE36 0PQ
Day Shifts Monday-Friday
Starting Salary £29,000 per annum
33 Days Holidays, Specialist Training
Do you have a background in tech support within the IT, engineering, or manufacturing sectors? If so, this new Technical Support Engineer position could be the perfect next step for you.
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.
The Role - Technical Support Engineer:
- Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through our CRM system (Salesforce)
- Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality.
- Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers.
- Organise and support a team of field-based engineers.
- Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits.
- Provide in-depth documentation for cases that require escalation
- Ensuring thorough and detailed information is available for effective troubleshooting and resolution.
- Provide support as needed for the installation and commissioning of laser engraving machines at customer sites.
- Install and configure software for end users.
- Ensure customer cases are solved quickly and efficiently.
The Right Person
- Has a strong IT and network background
- Strong working knowledge of remote desktop tools
- Excellent problem-solving and analytical skills.
- Proficient using a CRM system for caseload management or similar
- Happy to work in a fully office-based role.
- Commutable to NE35 postcode daily with use of own vehicle.
- Holds a full UK driving licence.
- Happy to travel for product training.
Salary/ Package
- Salary £29,000-£32,000 DOE
- Extensive training and personal development
- Day shifts: Monday to Friday, 9am-5pm
- Full Company product training
- 25 days holiday + statutory bank holidays
- Company Pension Scheme
Interested? To apply for this Technical Support Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gilmore on 0116 2545411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - emmag@precisionrecruitment.co.uk
PPDEL....Read more...
Are you looking for a remote Customer Experience Manager – 12 Month FTC job?
If so, I have a remote based Customer Experience Manager – 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems.
The remote based Customer Experience Manager – 12 Month FTC will support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers.
The remote based Customer Experience Manager – 12 Month FTC will have skills/experience:
Experience in managing software related deployment projects and/or Software development.
Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software)
Significant experience in a customer facing project management / delivery role
Demonstrable experience of working in a SaaS based business and a service Sector (Financial, Utility, Telco) business
Excellent interpersonal and communication skills
Thorough and accurate, with good attention to detail
Ability to quickly build credibility, trust and rapport with both your colleagues and clients
**This position is a remote based role, with flexibility of if you wanted to come to site in Cambridgeshire. **
APPLY NOW! For the Customer Experience Manager – 12 Month FTC based in Cambridgeshire by sending a covering letter with a copy of your CV to BLongden@redlinegroup.Com or by calling Brett Longden on 01582 878841/07961158773.....Read more...
As part of a team, you’ll provide 1st line technical support; answering support queries via phone and email.
As part of a team, check and maintain customer backups.
Occasionally visit customer sites with a member of the team to provide onsite troubleshooting, support and hardware/software installations.
As part of a team, take ownership of user faults and requests and be proactive when dealing with user issues.
As part of a team, log every fault and request as a separate ticket on the ticket logging system.
As part of a team, support users in the use of computer equipment by providing necessary training and advice.
As part of a team, arrange for external, third-party technical support where problems cannot be resolved in-house.
To log all actions and time, in real-time, on the appropriate customer ticket
To account for at least 6 hours per day via the ticketing system.
As part of a team, work on all tickets according to SLA events and priority.
Proactively communicate with the customer by phone and via the ticket during the life cycle of the support fault or request.
Follow and adhere to all of the appropriate, documented procedures for all repeatable tasks.
Training Outcome:Calder IT has previously taken on apprentices within the business. These apprentices still form part of the business. It is anticipated that following the successful completion of the apprentice course a job offer will be made. (subject to terms and conditions).Employer Description:Calder IT provide a range of IT Related services to business across the UK. These services included, day to day Pro-Active IT Support, Internet Connections, Voice Services, Cyber Essential Assessments, IT consultancyWorking Hours :Monday – Friday
Split across 3 shifts Early 8am – 4:30pm Day Shift 8:30am – 5:00pm, late shift 9:30am – 6:00pm.Skills: Communication skills,Team working,Initiative,Excellent telephone manner.,Excellent customer service....Read more...
Customer Service Manager
Location: Bournemouth
Salary: £50,000 per annum DOE
Hours: Monday Friday
FREE onsite parking
Our client is seeking a standout Customer Service Manager someone who brings fresh energy, genuine passion for customer care, and the ability to lead from the front. This is an exciting opportunity to shape and drive a high-performing team, delivering exceptional service. The ideal candidate will be a confident, collaborative leader with excellent analytical skills and a hands-on approach to improvement.
Duties:
- Manage day-to-day customer support activities for a global client base, ensuring consistent, high-quality service
- Design and implement medium- to long-term strategies aimed at improving service delivery and operational efficiency
- Enhance the customer journey from placement to fulfilment, ensuring a smooth and satisfactory experience
- Identify and adopt new technologies or digital tools that can streamline service operations and improve response times
- Analyse service workflows, data trends, and performance metrics to inform decisions and optimize customer interactions
- Guide and support new hires through onboarding processes, and provide continuous mentoring and coaching for team development
- Prepare and deliver regular reports aligned with organizational goals and performance expectations
- Continuously assess order processing functionssuch as tracking, fulfilment, and customer follow-upto identify inefficiencies and areas for improvement
- Develop and implement best practices for internal communication to improve team collaboration and service consistency
- Set clear performance benchmarks and lead the team in achieving service quality and productivity targets
- Monitor and evaluate customer feedback to address pain points and proactively enhance satisfaction
- Lead and support initiatives focused on improving process efficiency and overall service performance at the operational level
Skills:
- Previous experience as a Customer Service Manager (minimum 5 years)
- Excellent knowledge in ERP systems
- Strong communication and leadership skills
- Dealing with International customer service is desired but not essential
To apply, or for more information please contact Shannon on 07441919648 or send an updated cv to shannon@holtrecruitmentgroup.com....Read more...
We are seeking a Customer Service Advisor to join a well-established engineering business based in Grangemouth. This is a minimum term 6-month contract, with the potential to become permanent for the right person. The role offers a competitive salary, excellent benefits, and the chance to support key customer accounts while contributing to business growth.
What’s on offer to the Customer Service Advisor?
Salary: £25,000 per annum
Contract: Minimum 6-month contract with the potential to go permanent
Holiday: 33 days per year (including bank holidays and Christmas/New Year shutdown)
Working Hours: Monday to Thursday 8:30 am – 4:45 pm | Friday 8:30 am – 3 pm
Pension Scheme: Company contributions included
Additional Benefits: Sick pay, service-related pay after 3 years, and profit-related pay
Development: Training and ongoing support within a fast-paced and professional environment
Responsibilities of the Customer Service Advisor:
As a Customer Service Advisor, you'll handle inbound and outbound customer communications—resolving queries, supporting with product information, and identifying sales opportunities where appropriate.
Key duties will include:
Managing customer enquiries via phone and email, including troubleshooting and billing queries
Processing sales and purchase orders accurately and efficiently
Preparing quotes and following up on sales enquiries
Maintaining accurate customer records within the CRM system
Building strong customer relationships and supporting account delivery performance
Requirements of the Customer Service Advisor:
Excellent communication skills
Strong organisational and time management ability
Previous administration experience within a manufacturing environment
Confident using Microsoft Office and CRM systems
Previous experience in a similar customer service or sales support role is preferred
If you believe you have the skills and experience for the Customer Service Advisor role, click “Apply” or contact Conor Wood on 01484 645 269 for more information.
....Read more...
The Job
The Company:
A market leading diagnostics company.
Global business
A progressive, high-tech healthcare business.
Invest in their staff.
Offer career progression opportunities.
The Role of the Product Specialist - Applications
A field support role travelling to customer sites.
You will undertake a variety of user support functions, including:?
Installation support?
Laboratory scientist training?
Troubleshooting and customer support?
Software modifications and product maintenance?
System optimisation and consultancy?
System setup and workflow design?
Attend customer review meetings?
Support on tender responses, product demonstrations, liaison and assistance with third-party companies.
Benefits of the Product Specialist - Applications
£52,170 basic salary
Car or Allowance
Bonus 12% of Salary,
Group Income Protection,
Employee Assistance Programme,
Pension,
Life Assurance,
Benefit Funding
The Ideal Person for the Product Specialist - Applications
Either an experienced Biomedical Scientist or Application Support Scientist
You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best-in-class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers.?
You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting.?
The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously.?
You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance the reputation and professionalism of the business.?
You will possess a full valid UK driving license?
If you think the role of Product Specialist - Applications is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Support the sales departments to ensure customer enquiries are answered and provide support via phone and email
Help the sales departments with customers product orders and returns
Support the sales departments with managing customer accounts and updating records in the database
Store all orders, correspondence and import documents using an electronic filing system
Liaise with other Riedel personnel regarding customer queries, problems or customers special requirements
Training:
20% off the job training
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:RSN.UK Ltd is the market leader in drink specific crystal glassware. With a thriving and fast-growing business through trade sales and e-commerce (to the retail, hotel and restaurant and consumer sectors), we're looking for an Apprentice Sales Administrator to join our small and friendly team.Working Hours :Monday - Friday (typically 9.00am to 5.00pm with 30 mins lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
? Coordinating customer appointments for home surveys and installations
? Managing inbound and outbound communications via telephone and email
? Providing timely updates to third-party partners involved in lead generation
? Maintaining accurate records across spreadsheets and internal databases
? Ensuring a seamless customer journey through every stage of the service
? Responding to enquiries and resolving issues in a professional manner
What we are looking for:
? Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
? Confident using Microsoft Office, Google Suite, and PDF tools
? Proven customer service background, ideally 4 years.
? Experience in housing or scheduling within a maintenance or energy sector is advantageous
? Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
? Competitive Salary
? Bonus scheme
? Company pension plan
? Cycle to work initiative
? Free on-site parking
? Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Addition....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
? Coordinating customer appointments for home surveys and installations
? Managing inbound and outbound communications via telephone and email
? Providing timely updates to third-party partners involved in lead generation
? Maintaining accurate records across spreadsheets and internal databases
? Ensuring a seamless customer journey through every stage of the service
? Responding to enquiries and resolving issues in a professional manner
What we are looking for:
? Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
? Confident using Microsoft Office, Google Suite, and PDF tools
? Proven customer service background, ideally 4 years.
? Experience in housing or scheduling within a maintenance or energy sector is advantageous
? Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
? Competitive Salary
? Bonus scheme
? Company pension plan
? Cycle to work initiative
? Free on-site parking
? Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Addition....Read more...
Reception and Customer Service:
Greet and welcome visitors in a professional and friendly manner during scheduled events
Provide information regarding services, office hours, and company policies
Answer incoming customer telephone calls and respond to customer emails
Administrative Support:
Carry out general administrative tasks to support the daily customer service workflows
Manage booking correspondence and maintain accurate records
Schedule and confirm appointments as required
Maintain and update calendars for office meeting rooms
Reception Area Management:
Ensure the reception area remains clean, tidy, and presentable Maintain visitor logs and issue visitor badges in line with company procedures
Meeting and Event Coordination:
Coordinate meeting room bookings and prepare spaces accordingly
Set up meeting rooms, including audiovisual equipment and refreshments as needed
Post and Courier Services:
Receive, sort, and distribute incoming post and deliveries.Prepare and send outgoing post, including Archive services and courier packages
Training:Customer Service Specialist Level 3.Training Outcome:You will become a permanent member of the Policy and Communications team.Employer Description:Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.Working Hours :The Customer Service Centre opening hours are between 8.00am - 6.00pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours. You will be contracted to 35 hours per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
