A world leader in design and manufacturing of leading-edge technologies is looking for a Customer Support Quality Lead to be based at their site in East Sussex to join their growing engineering team.
The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and company global standards.
The main responsibilities for the role of Customer Support Quality Lead job based in East Sussex are:
-Collaborate with the Technical Support Manager and wider technical support team to deliver a best-in-class customer experience for post-sale quality investigations and non-conformance management.
-Lead regular meetings with Business Line Managers and Customer Care Centres to communicate progress on active investigations.
-Ensure the right tools and systems are in place to provide clear customer support performance metrics and maintain compliance with all customer-level agreements.
-Partner with Business Line Managers and Customer Care Centres to deliver accurate, high-integrity field data for investigations, continually improving the quality of information received by the technical team.
A successful candidate for the Customer Support Quality Lead job based in East Sussex will have the following:
-Process improvement experience
-Quality engineering experience
-Technical product background, ideally electrical
This is a fantastic opportunity for a Customer Support Quality Lead job based in East Sussex to join a global leader offering fantastic career progression opportunities and very competitive salaries. To apply please send your CV to to Rwilcocks@redlinegroup.Com or for more information contact Ricky Wilcocks on 01582 878810 or 07931788834.....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry. This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.
As a Customer Service Coordinator, you will play a vital role in delivering reliable and proactive support, forming an integral part of the organisation's customer-focused strategy.
You will be responsible for:
? Deliver high-quality customer service with empathy and professionalism.
? Develop strong internal relationships across admin and operational teams.
? Manage customer queries efficiently and in a well-organised manner.
? Liaise with clients and team members to clarify requirements and prepare accurate technical quotations.
? Act as the primary contact for customer communication via phone and email.
? Maintain up-to-date and accurate order information within internal systems.
? Adhere to procedures aligned with ISO17025 and ISO9001 quality standards.
? Conduct initial contract reviews and quality checks on incoming work orders.
? Identify and escalate customer complaints appropriately to support swift resolution.
? Assist the logistics function in coordinating timely deliveries.
What we are looking for:
? Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive, Customer Support Executive, Client Services Coordinator, Customer Relations Coordinator, Customer Service Administrator, Client Support Administrator, Customer Care Coordinator, Customer Service Advisor or in a similar role.
? Possess customer service experience, preferably in a technical environment.
? Skilled in Microsoft 365 apps, especially Outlook.
? Customer-focused with excellent communication skills.
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry. This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.
As a Customer Service Coordinator, you will play a vital role in delivering reliable and proactive support, forming an integral part of the organisation's customer-focused strategy.
You will be responsible for:
* Deliver high-quality customer service with empathy and professionalism.
* Develop strong internal relationships across admin and operational teams.
* Manage customer queries efficiently and in a well-organised manner.
* Liaise with clients and team members to clarify requirements and prepare accurate technical quotations.
* Act as the primary contact for customer communication via phone and email.
* Maintain up-to-date and accurate order information within internal systems.
* Adhere to procedures aligned with ISO17025 and ISO9001 quality standards.
* Conduct initial contract reviews and quality checks on incoming work orders.
* Identify and escalate customer complaints appropriately to support swift resolution.
* Assist the logistics function in coordinating timely deliveries.
What we are looking for:
* Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive, Customer Support Executive, Client Services Coordinator, Customer Relations Coordinator, Customer Service Administrator, Client Support Administrator, Customer Care Coordinator, Customer Service Advisor or in a similar role.
* Possess customer service experience, preferably in a technical environment.
* Skilled in Microsoft 365 apps, especially Outlook.
* Customer-focused with excellent communication skills.
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
We are looking for a Sales Account Administrator to support sales team. This role involves managing order processing, CRM updates, customer communication, and coordinating with internal teams.
Key Responsibilities
Process orders and update CRM systems.
Maintain accurate customer records and reports.
Coordinate shipping, RMA, and warranty requests.
Support after-sales customer satisfaction.
Prepare quotations and assist in sales administration.
Key Skills
Two or Three years of experience in sales administration, customer service, or office support.
Strong Microsoft Office skills, CRM and ERP experience is a plus.
Highly organised, detail oriented, and able to manage multiple priorities.....Read more...
We are looking for a Sales Account Administrator to support sales team. This role involves managing order processing, CRM updates, customer communication, and coordinating with internal teams.
Key Responsibilities
Process orders and update CRM systems.
Maintain accurate customer records and reports.
Coordinate shipping, RMA, and warranty requests.
Support after-sales customer satisfaction.
Prepare quotations and assist in sales administration.
Key Skills
Two or Three years of experience in sales administration, customer service, or office support.
Strong Microsoft Office skills, CRM and ERP experience is a plus.
Highly organised, detail oriented, and able to manage multiple priorities.....Read more...
Customer Support Specialist - Moodle & Totara Expert About the Role: We're looking for an experienced Customer Support Specialist to join our team and become the vital link between our customers and technical teams. In this role, you'll resolve customer queries, troubleshoot technical issues, and deliver outstanding service that keeps our clients delighted. You'll work closely with our Consultancy and System Circles to solve complex technical challenges, ensuring our customers get the support they need, when they need/it.What We OfferSalary: £30,000 - £35,000 per annumBenefits: Bonus, 52 Hours a year protected learning, company sick pay, 60 days work from abroad if wanted, 15 hours volunteering time, holiday purchase scheme, enhanced maternity & paternityLocation: Fully remote - work from anywhere in the UK or IrelandFlexibility: Enjoy the freedom of remote working while being part of a collaborative team What You'll Be DoingResolving customer queries efficiently and professionallyTroubleshooting technical issues across Moodle LMS, Moodle Workplace, and Totara platformsCollaborating with our Consultancy and System Circles to resolve complex casesDelivering exceptional customer service that exceeds expectationsManaging technical support cases from initial contact through to resolutionEssential Requirements To be successful in this role, you'll need:2+ years of hands-on experience with Moodle LMS, Moodle Workplace, and TotaraProven track record in a customer support role, specifically handling complex technical casesRight to work in the UK or Ireland (this is essential - please only apply if you meet this requirement)Ideal Candidate: You're someone who combines technical expertise with excellent customer service skills. You thrive on solving problems, remain calm under pressure, and take pride in turning challenging situations into positive customer experiences. You're comfortable working independently in a remote environment while staying connected with your team. Ready to Apply?If you meet the essential criteria and are excited about this opportunity, we'd love to hear from you. Please submit your CV along with a cover letter highlighting your relevant Moodle/Totara experience and customer support achievements.....Read more...
We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.
Key Responsibilities
Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products
Build strong relationships across multiple departments including engineering, design, procurement, and technical teams
Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support
Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience
Target opportunities from warm leads, converting first-time buyers into returning customers
Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process
Deliver world-class service, solving customer problems with tenacity and attention to detail
Skills and Experience
Technical engineering background essential (mechanical, electrical, materials, or related disciplines)
Proven experience in customer service, account management, or sales support
Strong communication skills, both written and verbal, with a professional and approachable manner
Highly organised with excellent attention to detail
Ability to work independently and as part of a collaborative team
Experience with CRM, SAS, marketing, or logistics systems is desirable
Positive, can-do attitude with a focus on problem-solving and customer satisfaction
Why This Role?
Join a driven and collaborative team with a “glass half full” mindset
Work with a diverse range of customers, supporting them globally
Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales
How to Apply
If you are interested, please send an updated CV to nking@redlinegroup.Com or call 01582 878839 / 07961 158788.....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day to day operations.
Key Responsibilities
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
We are looking for a proactive and detail-oriented Sales Account Administrator to support our UK Sales team. In this role, you will handle order processing, CRM updates, customer communication, and sales documentation to ensure smooth day to day operations.
Key Responsibilities
Process and manage customer orders and CRM updates.
Communicate shipping details and order progress to customers.
Support the sales team with quotations, reporting, and documentation.
Coordinate with internal teams (Sales, Service, Finance, Logistics).
Follow up on overdue payments and assist with after-sales support.
Key Skills
Three years experience in sales administration, customer service, or office support.
Strong organisational skills, accuracy, and attention to detail.
Confident communicator with a collaborative, can-do attitude.
Proficient in Microsoft Office, CRM, ERP experience a plus.....Read more...
Provide direct support to customers via phone, email, and online channels, responding to enquiries, requests, and complaints in a professional manner.
Learn to manage and progress warranty claims, spare parts requests, and repair/workshop cases under supervision.
Record and update customer interactions accurately in internal CRM systems and portals.
Assist in monitoring service levels for retailer partners and help contribute to maintaining a high standard of service.
Support the Customer Experience Team with administrative tasks, reports, and day-to-day operations.
Participate in training and development sessions as part of the apprenticeship, including self-study, on-the-job learning, and formal training (20% of working hours).
Observe and learn best practices for customer service, using customer insights to support improvements in processes and performance.
Support the implementation and familiarisation with tools such as the AI Operator–led 1st Line Support system.
Actively develop professional skills, behaviours, and knowledge in line with the Customer Service Specialist apprenticeship standards.
Training:Training will be delivered by the Heart of Yorkshire Education Group. Learning will take place in the workplace. Training Outcome:Opportunity to become a permanent member of staff with career development within the Customer Experience Team.Employer Description:Sumec UK is a specialised company dedicated to advanced product development, industrial design, and supply of home and garden solutions. As part of the Sumec Group of Companies and a direct subsidiary of Sumec Hardware and Tools Co., Ltd, we combine global expertise with a strong local presence.
Our head office, established in January 2011 in the south of York, houses our R&D, product design, sales, marketing, and after-sales teams, ensuring close support for our retail partners and direct warranty assistance for end users. We specialise in innovative garden and power tools, including robotic and advanced lawnmowers, pressure washers, trimmers, and chainsaws.
Our flagship brand, Yard Force, represents an exciting and technologically advanced range of products designed for home and garden use, delivering quality, innovation, and reliability for every customer.
Working Hours :Mon-Fri.
09:00 to 17:00 with 30min lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Conduct outbound calls to existing, low-spend, dormant, and potential customers; follow up on leads.
Manage inbound sales enquiries efficiently.
Support the development of a robust sales pipeline by identifying new customer opportunities.
Build and maintain strong relationships with customers.
Handle customer queries and resolve issues promptly, providing outstanding customer service.
Assist in maintaining and developing customer relationships via telephone and email.
Monitor customer accounts and provide feedback or reports on customer activity, preferences, and satisfaction.
Record all calls, contacts, and sales activities accurately in the CRM system.
Manage sales administration tasks, including order processing, generating quotes, and updating relevant customer information.
Prepare reports on sales performance and customer feedback as required.
Participate in team meetings, sharing insights, challenges, and best practices to support overall team performance.
Provide insights into market trends, competitor activity, and customer needs to improve lead generation and conversion strategies.
Training:
A fully work-based programme undertaking Level 4 Sales Executive Apprenticeship Standard qualification over 18-months.
You will receive support from your employer's mentor throughout as well as your training provider, who will come out on site to deliver your apprenticeship qualification.
Training Outcome:
Potential full-time role is available for the right candidate which could also lead to career advancement within the organisation.
Employer Description:LINDY ELECTRONICS LTD is a UK-based private limited company specializing in IT and AV connectivity solutions, with a global presence and over 90 years of history.Working Hours :Monday to Friday between 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Initiative....Read more...
Customer Support & Sales Administrator (Part Time)Location: West Molesey, Surrey (office based)Working hours: 20-25 per week (across five days)Salary: £28,392 (FTE)About UsSince 1958, Anglo Nordic have been supplying innovative heating components and solutions to original equipment manufacturers, stockists and distributors in the heating, oil, and gas sectors. We pride ourselves on a total commitment to customer service and technical support whilst making sure our processes are both clean and efficient.The RoleWe have an exciting opportunity for a part time Customer Support & Sales Administrator to provide high level administrative support to our customer service department. The ideal candidate will be a personable individual who thrives in providing a high level of customer service. They will have previous customer service and B2B sales experience from either a trade or equivalent retail background and be confident in communicating with customers by both telephone and email.Previous experience of working within an internal sales office is not necessary as full training will be given to the successful candidate.Core Responsibilities:
Processing and checking customer ordersAdvising customers on the best product based on their needs and business objectivesGenerating sales quotesCollaborating with colleagues to ensure orders are processed correctly to completionProviding order updates to customers via email and phoneCommunicating with suppliers to ensure timely deliveryBuilding rapport with customers via regular, proactive communicationIdentifying opportunities for upselling and business development
Skills & Experience:
Previous experience of working within a sales role in a similar sectorClear and articulate communicatorExcellent interpersonal skillsCollaborative approach to working within a teamPassionate about providing quality customer serviceStrong organisation and time management skillsDetail oriented, with a high level of accuracyPC literate with a good working knowledge of MS officePrevious experience of working with Sage 200 desirable
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
The duties will include:
Maintain and update CRM records accurately and support lead management, pipeline activity, and follow‑up processes.
Assist in preparing proposals, quotes, and onboarding documents.
Generate basic sales reports.
Schedule customer meetings, demos, and internal sessions and prepare agendas, documentation, and follow‑up actions.
Manage multiple calendars and coordinate across teams.
Support creation and scheduling of marketing content.
Prepare contact lists and manage CRM campaign tagging and assist in tracking and reporting on marketing performance.
Support project documentation for customer onboarding and deployment.
Maintain project timelines and collect required customer data and communicate professionally with customers and internal teams.
Assist with customer check‑ins and basic support interactions and maintain high standard of customer service and professionalism.
Log feedback and escalate issues appropriately.
My client is looking for an enthusiastic, hardworking and energetic individual. The successful candidate will need to have good IT knowledge, have good communication skills and someone who has enthusiasm for learning and development. It would be nice to have someone who has an interest in technology, manufacturing, or business operations. This apprenticeship training will be supported by Starting Off on the Business Administration Level 3 qualification. Training:
Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:This is an exciting opportunity to be apart of a supportive team environment with clear progression opportunities available. Our client is an affordable, accessible manufacturing platform that utilises cloud technology to put you in control of your production facility, providing real-time visibility to your entire enterprise. They provide advanced planning, customer management, inventory, execution and intelligence capabilities to help their clients increase the profitability & productivity of their organisation. They are now looking for an apprentice to join their friendly team in Northampton.Working Hours :Monday to Friday, 08:30 - 17:00, with ½ hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
We are looking for someone enthusiastic and motivated to join our SLM Toyota team as an Apprentice Customer Service Specialist. The main responsibility of a Customer Service Specialist is to provide professional support to our SLM Toyota customers via telephone or digital medium. The ideal candidate will have excellent interpersonal skills to be able to build rapport and create a positive experience by determining the customer’s needs.
Training will be wholly provided on-site. The apprenticeship provider will support the successful candidate from their first day until their final assessment point. The apprenticeship will be complimented by both internal and Toyota training, enabling the Customer Service Specialist to become an expert in the products and services offered by SLM Group, and work as part of the wider dealership teams.
The successful candidate will work a total of 40 hours, Monday to Friday. There is the opportunity for the working hours to be flexible, and can be discussed with the successful candidate.
Your role will include:
Handle inbound customer enquiries via telephone, email, and digital channels, providing clear and friendly support
Make outbound calls to existing customers to offer assistance, provide service reminders, and ensure overall satisfaction with their vehicle and dealership experience
Accurately determine customer needs and direct them to the appropriate department or solution within the dealership
Build positive relationships with customers by delivering a warm, professional, and helpful service at all times
Update customer records and appointment details in internal systems to maintain accurate and up-to-date information
Support the wider dealership team by coordinating bookings for service, maintenance, MOTs, and test drives
Follow up with customers after appointments or services to gather feedback and address any outstanding queries
Assist with digital customer communications, including live chat, online enquiries, and follow-up messages
Promote relevant Toyota products, services, and offers when appropriate to enhance the customer experience
Participate in ongoing training sessions to develop product knowledge and improve customer service skills
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents
We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description: SLM Toyota is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail....Read more...
Assist the Service Desk team in responding to customer support queries via phone, webchat, or video call.
Learn how to log, track and update support cases in systems such as ASM or ServiceNow.
Shadow engineers to understand fault diagnosis and basic troubleshooting steps.
Support the setup and testing of AV and VC equipment in collaboration spaces and meeting rooms.
Help monitor and maintain customer systems to ensure consistent performance.
Participate in preventative maintenance activities under supervision.
Learn how to prepare and deliver clear handovers to ensure continuity between shifts.
Support with admin tasks such as updating customer documentation, asset lists, and reports.
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position.Employer Description:ISDM Solutions is your end-to-end technology partner for today’s workplace. Whether you’re designing enterprise networks, equipping meeting rooms with next-gen AV, or bringing intelligence to your building environment, we deliver the full solution and keep it running seamlessly. Come work with us if you want hands-on experience, collaboration across teams, and the chance to help organisations truly transform how they work.Working Hours :Monday to Friday 09:00hrs to 17:30hrsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Customer Service & Front-of-House:
Provide a welcoming and professional service to visitors on arrival
Manage incoming enquiries via the switchboard and email, ensuring timely and customer-focused responses
Monitor customer feedback and ensure high-quality responses are issued
Administrative Support:
Generate invoices and purchase orders for a range of bespoke services across the business
Manage the secure and efficient administration of lost property, ensuring timely reunification of customers with their belongings
Provide administrative support to the Executive & Business Support Manager and assist the Senior Leadership Team with coordinating their business agendas
Support the HR Team with administrative tasks, including producing well-formatted correspondence and assisting with general HR administration
General Office Duties:
Order office and kitchen supplies, ensuring stock levels are maintained
Process incoming and outgoing mail
Prepare and format documents, including binding and laminating
Training:
Business Administrator Level 3
4-days per week at Newcastle International Airport
1-day per week at Newcastle College
Training Outcome:Full-time position upon completion of apprenticeship for the right candidate. Employer Description:Newcastle is a multi-award winning Airport. The Airport welcomed 5.2 million passengers in 2024 and provides vital connectivity for the North East region to the world.Working Hours :Working hours Monday - Thursday: 9am - 5pm, Friday: 9am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Sales Support Supervisor – Automotive Aftermarket
Drive Sales Excellence in a Global Automotive Brand
A leading global parts manufacturer serving the automotive aftermarket is seeking a proactive Sales Support Team Leader to oversee a high-performing support team and drive operational excellence across sales, customer service, and supply chain functions.
This is a hands-on operational role, ideal for someone who thrives on structure, enjoys solving problems, and takes pride in owning and optimising the systems, tools, and processes that drive commercial success.
Working closely with senior stakeholders in Sales, Marketing, Product, and Customer Service, you’ll help optimise tools, systems, and workflows that directly impact customer satisfaction and revenue growth.
If you are a commercially minded supervisor who enjoys improving processes, enabling others to succeed, and making a visible impact, this role offers scope to build on your skills and take ownership of a key commercial function within a global aftermarket business.
What’s on Offer
Salary: up to £38k Basic – dependent upon experience
Benefits: monthly bonus (up to £100 per month), private healthcare with BUPA, health cashplan, Bike2Work scheme and pension contributions of 5% employer, 3% employee.
Hybrid Working: Following a successful probation period, 1 day per week working from home
Location: Based near Wolverhampton, easily commutable from Wolverhampton, Codsall, Cannock, Penkridge, Pelsall, Brownhills, Aldridge, Walsall, Burntwood, Stafford, Cosford, Shifnal, Wombourne, Dudley, West Bromwich, Lichfield
The Role
You’ll lead a team of Sales Support Administrators, ensuring smooth day-to-day operations while driving continuous improvement across systems, reporting, and customer experience.
Team Leadership & Performance
Supervise daily team activities, assign tasks, and monitor performance.
Track KPIs and support individual development through coaching and training.
Act as the escalation point for complex queries and customer concerns.
Sales Operations & Process Improvement
Maintain and optimise ERP and CRM systems (SAP, Salesforce).
Prepare customer backorder lists and inter-company order book reviews.
Collaborate with stakeholders to manage cashflow, receivables, and payables.
Liaise with warehouse and service providers to ensure smooth order fulfilment.
Own the end-to-end process for complaints, returns, and credit arrangements.
Reporting & Insight
Analyse data to identify growth opportunities and areas for improvement.
Monitor forecast accuracy and provide actionable insights to management.
Support departmental initiatives and cross-functional projects.
Training & Coverage
Ensure all tasks are covered during leave or peak periods.
Coordinate cross-training and implement best practices across the team.
This is a role where you’ll genuinely wear multiple hats — one day you might be resolving a customer issue, the next streamlining a reporting process or coaching a team member. You’ll have the freedom to improve how things are done and the backing to make it happen.
Our Ideal Candidate
Experience & Skills
Proven experience in a sales support, operations, or commercial coordination role.
Previous exposure to the UK automotive aftermarket is highly desirable.
Strong working knowledge of SAP and Salesforce.
Confident communicator with excellent interpersonal skills.
Skilled in prioritisation, planning, and autonomous decision-making.
Experience supervising or mentoring team members.
What Makes You Stand Out
Analytical mindset with a proactive approach to problem-solving.
Comfortable juggling multiple priorities in a fast-paced environment.
Collaborative and able to build strong relationships across departments.
Customer-focused with a concern for accuracy and quality.
Positive, persuasive, and resilient under pressure.
Register Your Interest
To register your interest for this Sales Support Supervisor position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Job Reference: 4297KB – Sales Support Team Leader – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Sales Support Supervisor – Automotive Aftermarket
Drive Sales Excellence in a Global Automotive Brand
A leading global parts manufacturer serving the automotive aftermarket is seeking a proactive Sales Support Team Leader to oversee a high-performing support team and drive operational excellence across sales, customer service, and supply chain functions.
This is a hands-on operational role, ideal for someone who thrives on structure, enjoys solving problems, and takes pride in owning and optimising the systems, tools, and processes that drive commercial success.
Working closely with senior stakeholders in Sales, Marketing, Product, and Customer Service, you’ll help optimise tools, systems, and workflows that directly impact customer satisfaction and revenue growth.
If you are a commercially minded supervisor who enjoys improving processes, enabling others to succeed, and making a visible impact, this role offers scope to build on your skills and take ownership of a key commercial function within a global aftermarket business.
What’s on Offer
Salary: up to £38k Basic – dependent upon experience
Benefits: monthly bonus (up to £100 per month), private healthcare with BUPA, health cashplan, Bike2Work scheme and pension contributions of 5% employer, 3% employee.
Hybrid Working: Following a successful probation period, 1 day per week working from home
Location: Based near Wolverhampton, easily commutable from Wolverhampton, Codsall, Cannock, Penkridge, Pelsall, Brownhills, Aldridge, Walsall, Burntwood, Stafford, Cosford, Shifnal, Wombourne, Dudley, West Bromwich, Lichfield
The Role
You’ll lead a team of Sales Support Administrators, ensuring smooth day-to-day operations while driving continuous improvement across systems, reporting, and customer experience.
Team Leadership & Performance
Supervise daily team activities, assign tasks, and monitor performance.
Track KPIs and support individual development through coaching and training.
Act as the escalation point for complex queries and customer concerns.
Sales Operations & Process Improvement
Maintain and optimise ERP and CRM systems (SAP, Salesforce).
Prepare customer backorder lists and inter-company order book reviews.
Collaborate with stakeholders to manage cashflow, receivables, and payables.
Liaise with warehouse and service providers to ensure smooth order fulfilment.
Own the end-to-end process for complaints, returns, and credit arrangements.
Reporting & Insight
Analyse data to identify growth opportunities and areas for improvement.
Monitor forecast accuracy and provide actionable insights to management.
Support departmental initiatives and cross-functional projects.
Training & Coverage
Ensure all tasks are covered during leave or peak periods.
Coordinate cross-training and implement best practices across the team.
This is a role where you’ll genuinely wear multiple hats — one day you might be resolving a customer issue, the next streamlining a reporting process or coaching a team member. You’ll have the freedom to improve how things are done and the backing to make it happen.
Our Ideal Candidate
Experience & Skills
Proven experience in a sales support, operations, or commercial coordination role.
Previous exposure to the UK automotive aftermarket is highly desirable.
Strong working knowledge of SAP and Salesforce.
Confident communicator with excellent interpersonal skills.
Skilled in prioritisation, planning, and autonomous decision-making.
Experience supervising or mentoring team members.
What Makes You Stand Out
Analytical mindset with a proactive approach to problem-solving.
Comfortable juggling multiple priorities in a fast-paced environment.
Collaborative and able to build strong relationships across departments.
Customer-focused with a concern for accuracy and quality.
Positive, persuasive, and resilient under pressure.
Register Your Interest
To register your interest for this Sales Support Supervisor position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Job Reference: 4297KB – Sales Support Team Leader – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Sales Support Agent – Sandwich, KentSalary: £15,450 p.a. (FTE £25,750) £12.38 p/hHours: 24 hours per week, temporary to permanent, including evenings and weekendsLocation: Sandwich, KentThe OpportunityA well-established leisure and wellbeing organisation is seeking a motivated Sales Support Agent to join their busy team. This is a varied role combining sales, customer service, and administrative duties, perfect for someone who enjoys supporting customers, working in a team, and achieving targets.Key Responsibilities
Generate and follow up on sales leads via phone, email, and other communication channelsConvert enquiries into sales by promoting products and services across the portfolioSupport customer onboarding, membership processing, and account managementMaintain accurate records of sales, leads, and customer interactions using CRM systems (training provided)Respond to inbound customer enquiries professionally and resolve issues efficientlyAssist with planning and delivering promotional campaigns and seasonal sales initiativesContribute to team development, training, and internal process improvements
Candidate Requirements
Previous experience in sales support, telesales, or customer serviceConfident and persuasive telephone mannerComfortable with outbound calls and handling objections professionallyStrong administrative skills and excellent attention to detailFamiliarity with CRM systems (training available)Goal-oriented, proactive, and resilientAble to work independently and as part of a team in a fast-paced environmentFlexible to work a 3-week rota covering early starts, late finishes, and weekends
Why Apply?
Join a friendly and supportive teamGain experience in a varied role combining sales, admin, and customer serviceOpportunities for development and career progressionMake a real impact in a wellbeing-focused organisation
What’s On Offer
Competitive salaryFull training and clear progression opportunitiesSupportive, team-oriented working environmentStaff discounts on services and access to wellbeing initiativesA varied role that combines sales, customer service, and administration
Apply NowIf you’re enthusiastic about sales and enjoy delivering high-quality customer support, we want to hear from you. Submit your CV today and take the next step in your career.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Answer incoming calls promptly and professionally on a busy customer service line.
Direct calls to the correct team members or departments
Book and schedule customer maintenance appointments
Input and update information accurately using our company CRM system.
Produce simple documents and spreadsheets using Microsoft Word and Excel
Work closely with the customer service team to ensure smooth and efficient operations
Build relationships with our engineers, regularly checking in on their day and ensuring they have the information and equipment they need
Build knowledge of all customer accounts with a view to future progression into Key Account support
Training Outcome:Upon successful completion of the apprenticeship programme there may, where available, be the opportunity to become an accounts manager.Employer Description:We are a trusted provider of fire and security solutions, delivering high-quality service and support to customers across the region.Working Hours :Monday to Friday 8.30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Provide first-line technical support to clients via telephone, email, and remote assistance tools
Respond to and resolve IT support requests in a timely and professional manner
Troubleshoot hardware and software issues on various devices including desktops, laptops, and mobile devices
Assist with the installation, configuration, and maintenance of IT equipment and systems
Document and track support requests and resolutions using our ticketing system
Escalate complex issues to higher-level support when necessary
Maintain a high level of customer service, ensuring clients are kept informed of progress and resolution timescales
Participate in training sessions and complete the Microsoft development programme to improve technical skills and knowledge
Training:You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Apprenticeship qualification.Training Outcome:Opportunities for career progression within the company.Employer Description:Border Office Supplies & Systems Ltd (BOSS) are a leading provider of office solutions, products and services, and have been operating since 1989. Founded by three directors, the company has set industry benchmarks for its outstanding quality of products, services, and customer service.Working Hours :Monday to Friday, between 08:30 to 17:30.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Adaptability....Read more...
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills. Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Target are an IT hardware and software distributor supplying the independent retail channel as well as online retailers, system integrators, and reseller customers. We have an expanding portfolio working with over 50 direct or exclusive brands, including taking our own branded products to market. We are seeking a hard-working and self-sufficient customer service apprentice to join the team as a seconded employee for our partner Newline Interactive. Newline is a global provider of interactive touch displays and collaboration solutions. This junior role is an excellent opportunity for someone eager to develop their skills under the guidance of experienced professionals. The successful candidate will be responsible for supporting the Newline UK business through a variety of commercial activities to drive business growth for its clients.Job Purpose:
As a Level 2 Customer Service Apprentice will support the sales team in achieving business growth. This role offers hands-on experience in sales operations, marketing trends, and performance reporting while working toward achieving key performance indicators (KPIs) and compliance standards.Key Responsibilities:
1. Strategic Planning & Execution
Support the implementation of the company’s strategic sales plans to achieve business objectives.•Assist in monitoring progress toward set goals and targets.
2. Customer Needs Clarification
Engage with customers to understand their requirements and provide tailored product or service solutions.•
Ensure customer expectations are clearly communicated and met.
3. Competitive Information Collection & Reporting
Gather, analyse, and report on competitor activities and market trends.
Provide insights to support strategic decision-making.
4. Financial & Performance Targets
Assist in meeting financial goals through effective sales support and opportunity development.
Contribute to the achievement of monthly, quarterly, and annual KPIs.
5. Customer Relationship Management
Establish and maintain positive relationships with customers through effective communication and follow-up.
Support the customer lifecycle from acquisition to after-sales service.
6. Marketing & Sales Activities
Support the updating of marketing trends and materials.
Participate in sales activities, including preparing quotations, assisting with customer training, and coordinating product demonstrations.
7. Events & Trade Shows
Assist in the preparation and participation of sales campaigns, exhibitions, and trade shows.
Represent the company professionally during customer and industry events.
8. Reporting & Forecasting
Prepare weekly reports of sales performance for the Country Manager.
Contribute to sales forecasts and provide constructive feedback to improve performance.
9. Customer Engagement
Conduct customer visits to gather feedback and ensure satisfaction.
Follow up on leads and maintain accurate records in the CRM system.
10. Compliance & Quality Standards
Ensure adherence to company policies, sales regulations, and ethical standards.
Maintain accurate documentation in compliance with internal and external requirements.
This is a hybrid role, with both office and home working.
Age-related salary with the opportunity to earn attractive bonuses through exceeding targets.
All equipment (including a Newline monitor) will be provided
24 days of annual leave.
Workplace pension
Christmas shutdown
Medical cash plan
Annual company profit share schemehttps://newline-interactive.com/uk/
Training:Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to upskill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. If successful, you will complete a Customer Service Apprenticeship Standard, which includes;
Customer service level 2 apprenticeship standard
Functional Skills (maths, English and ICT) if required
Employment Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
This will be delivered by your dedicated training provider, Realise.Training Outcome:Opportunities for progression to Sales Executive or Account Manager roles upon completion.Employer Description:Target Components is an employee-owned national IT distributor, providing a comprehensive range of hardware, software, and accessories for over 25 years. From individual components to custom PC builds and enterprise-level solutions, we've got you covered. Target comprises two business units, Target Components and Servers Plus. Servers Plus specialises in servers, networking and enterprise infrastructure products, primarily selling to managed service providers (MSPs) through a dedicated sales team and website. Newline puts intuitive collaboration tools at your fingertips, helps build an engaging, dynamic working environment and brings efficiency to meetings. Inspiring colleagues to participate and interact, and giving proactive collaboration a boost!Working Hours :37.5 hours a week - Monday to Friday 9am - 5.30pm.Skills: Administrative skills,Attention to detail,Communication Skills,Customer care skills,Initiative,Number skills,Organisation skills,Problem solving skills....Read more...
Assist the sales team with preparing quotes, proposals, and order forms
Input and maintain customer details, leads, and opportunities on the CRM system
Help process incoming orders accurately and efficiently
Track and follow up on order progress, delivery, and invoicing
Handle customer enquiries by phone and email in a professional, friendly manner
Provide updates to customers on orders, stock availability, and lead times
Support the resolution of customer issues or complaints promptly and effective
Maintain and update sales records, reports, and documentation
Assist with data entry, filing, and general office duties
Support the organisation of meetings, sales events, or promotional activities
Training:
On the job
With the training provider, monthly on line virtual masterclasses through Juniper training
Training Outcome:
Customer service specialist
Team Leader
Employer Description:Founded in 2001, Trench Limited was established with a clear vision:
To deliver high-quality, service-oriented solutions with a strong focus on customer satisfaction. From the outset, we built a reputation in the UK Cable Management marketplace for reliability, simplicity, and excellence.
Our guiding mantra, "Keep It Simple," became the foundation of our approach—ensuring orders are received complete and on time, every time. We pride ourselves on offering a consistent dependable service.
We are a flexible manufacturer that holds extensive stocks of standard product ensuring that we have capacity to fulfil your bespoke requirements whilst offering exceptional lead times.
Over the years, our commitment to quality and customer-first values earned us a respected position in the Cable Management sector. In 2015, we entered into an exciting new chapter when we were acquired by family-owned international business OBO Bettermann. This partnership has enabled us to expand our reach, strengthen our capabilities, and continue delivering the trusted service our customers expect - now with the additional support of a global network.Working Hours :Monday to Friday, 8.30am to 5.00pm, with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
