Support Engineer required to help diagnose and resolve RF Test customer problems using satellite navigation test and simulation systems. You will become a GNSS satellite RF systems technical expert delivering exceptional technical support to international clients.
Requirements
BA, BEng or HND in appropriate Engineering discipline.
Technical customer support experience.
RF and other test equipment such as
Power Meters
Spectrum analysers
Frequency counters
Oscilloscopes
Linux OS.
Satellite navigation knowledge, ideally of GNSS
Responsibilities
Provide customers and end users with product and technical support.
Respond to incoming Service Requests from customers or sales engineers.
Analyse problems, replicating and demonstrating them, using appropriate dedicated support equipment.
Deliver solutions to customers for hardware and software issues.
Perform calibration or integration at customer sites on key product range when required.
Generate special test scenarios from customer requests.....Read more...
Support Engineer required to help diagnose and resolve RF Test customer problems using satellite navigation test and simulation systems. You will become a GNSS satellite RF systems technical expert delivering exceptional technical support to international clients.
Requirements
BA, BEng or HND in appropriate Engineering discipline.
Technical customer support experience.
RF and other test equipment such as
Power Meters
Spectrum analysers
Frequency counters
Oscilloscopes
Linux OS.
Satellite navigation knowledge, ideally of GNSS
Responsibilities
Provide customers and end users with product and technical support.
Respond to incoming Service Requests from customers or sales engineers.
Analyse problems, replicating and demonstrating them, using appropriate dedicated support equipment.
Deliver solutions to customers for hardware and software issues.
Perform calibration or integration at customer sites on key product range when required.
Generate special test scenarios from customer requests.....Read more...
In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
The Company:
The company is a well-known manufacturer of hydraulic seals that have been operating for over 100 years with offices overseas.
They offer fantastic career progression in to multiple departments and teams within the company.
Customer base includes Agricultural, Mining and Construction OEM’s and end users.
As part of their continued expansion this opportunity has arisen for someone with good engineering knowledge to join the team.
Benefits of the Customer Support Engineer
£30,000 - £35,000
Pension
25 days a/l + Bank Holidays
The Role of the Customer Support Engineer
Taking incoming calls from clients and providing technical advice on mechanical seals and hydraulic seals enquiries.
Using your Mechanical Engineering knowledge, you will also be writing quotes and liaising with external sales team and mechanical production team.
Maintaining and producing customer price lists.
Support bid preparation for new contracts and assist in purchasing activities.
Estimate production process costs and tooling expenses, offering recommendations for improvements as needed
The Ideal Person for the Customer Support Engineer
Mechanical Engineering degree or similar.
Will accept graduates.
Experience within a customer facing role ideal.
Experience with hydraulic or mechanical seals ideal.
If you think the role of Customer Support Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Job Title: Customer Support Representative
Location - Worcester
Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team in Worcester as a Customer Support Representative and be at the heart of our customer experience!
Location: WorcesterSalary: £25,000 per annum (increasing to £26,000 after probation)Hours: Full-time, Monday to Friday, 9:00 am to 5:30 pm
About the Role
As a Customer Support Representative, you will play a key role in handling 40-60 inbound and outbound calls per day, providing outstanding phone-based support to our valued customers. You’ll work in a fast-paced contact centre environment, where no two days are the same.
Key Responsibilities:
Respond to customer inquiries and provide solutions in a friendly, efficient manner.
Manage a high volume of calls, ensuring every interaction reflects our commitment to customer satisfaction.
Maintain accurate customer records and follow up on issues as required.
Collaborate with colleagues to ensure seamless service delivery.
What's in it for You?
Flexible Working: After your probation period, enjoy the flexibility of working from home 3 days a week and the option to adjust your hours to 8:00 am to 4:30 pm.
Weekend Rotation: Work one Saturday or Sunday every 8 weeks, with a weekday off in lieu.
Career Progression: Opportunities for professional growth and development in a supportive team environment.
Competitive Salary: Start at £25,000, increasing to £26,000 after a successful probation period.
What We’re Looking For:
Excellent communication skills and a friendly, empathetic approach.
Previous experience in a customer service or call centre role is an advantage but not essential.
Strong problem-solving abilities and attention to detail.
Ability to work well in a team and thrive in a fast-paced environment.
Why Join Us?
Our team is dedicated to providing exceptional customer experiences and we believe in rewarding our employees for their hard work. With a competitive salary, flexible working options, and a vibrant workplace culture, you’ll find plenty of reasons to build your career with us.
Ready to Apply?
If you’re excited to make a difference and provide top-notch customer support, we’d love to hear from you! Apply today by sending your CV to #Alice to join our Worcester-based team and start your journey toward a fulfilling career.
Join us and be part of a team that values your contribution and supports your growth!....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of first-time fix
To action hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:Mirus IT (part of the Advania Group) have been providing their clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.Working Hours :Monday – Friday, 9am-5.30pm.Skills: Communication skills,Organisation skills,Analytical skills,Team working,Initiative....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
To action Hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:We’ve been delivering award-winning IT Support and Managed IT Services since 2002, partnering up with industry leading providers such as Datto, Mimecast, Webroot and Gam, to name a few. We’ve also racked up many awards and accreditations from the IT industry’s best vendors. We pride ourselves on providing services and solutions that work for our clients and help grow their business.Working Hours :Monday – Friday, 9am-5.30pmSkills: Communication skills,Attention to detail,Analytical skills,Team working,Initiative....Read more...
Project Administration Coordinator
Telecommunications Order Management
UK wide – work from home – full remote working
@mecscomms is recruiting for a home based, contract project coordinator. This office support administrator role will work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers.
Position: Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support
Location: UK wide– work from home – fully remote working, home based
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Rate: £15 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer service administration
• Customer relationship coordination
• Service delivery management
• Project coordination
• Resource scheduling
• Change control management
• Documentation & reporting
• Data entry & general administration
• Working in an Agile environment
Overview:
A 24 month rolling temporary contract position has become available for an experienced office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department.
Responsibilities:
• Monitoring and actioning a central mailbox with incoming queries and requests
• Coordinating between delivery teams to schedule orders and change requests
• Vetting requests to schedule an engineer’s time to ensure the correct information has been given
• Assigning engineers to customer projects
• Coordinating remote engineers time and keeping their schedules up to date
• Ensuring that business partners have received confirmation of resource within SLAs
• Dedicated management of out of hours requests
• Handling partner concerns for resource and task closures
• Building relationships with engineers and our internal customers
• Raising customer orders on the Remedy system, and communicating details with customers
• Generating monthly reports to trigger billing
• Grant access for remote login to customer devices
• Management of customer records and accurate communication with Order Desk
• Collating order details and verifying user device names
• Ensuring device accessibility for remote access and alarms monitoring
• Solving issues with records seeding from background systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Interested in working in a corporate office environment
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
The customer service/data support apprentice role is a vital role within the overall support teams and wider Service Operations team, responsible for providing in-depth customer service support both to our direct customer base and our internal customers whilst ensuring all data is updated and recorded accurately. Our ideal apprentice should have great communication skills, strong attention to detail, and the ability to manage workload effectively and efficiently.
Responsibilities
Answer calls in a professional and friendly manner, addressing customer inquiries with clarity and confidence.
Handle customer cases raised via email, creating, maintaining, and updating case details accurately.
Ensure all account and contact details are linked to the case for thorough record-keeping.
Collect and format Data from daily calls to facilitate presentation for review and further advanced analysis by others, i.e. how many calls were dealt with each day and what problems did the customer have.
Store, manage and share data securely in a compliant manner.
Present data for review for line manager on a weekly basis.
Liaising with internal stakeholders – mainly within your team but also other departments.
Keep customers informed on the progress of their queries while their issues are under investigation.
Promote self-serve options by guiding customers to our knowledge base for common inquiries.
Collaborate with other departments to efficiently resolve customer queries and raise necessary tasks (e.g., processing credits).
Manage multiple customer queries simultaneously with high levels of organization and accuracy.
Apply effective problem-solving skills to resolve complex customer issues
Accurately resolve billing inquiries to maintain up-to-date invoicing records.
Process small sales requests from customers, including hardware and Direct Dial-In (DDI) services.
Training:
You will be completing your L3 Data Technician Apprenticeship via Remit Training.
Learning will be delivered to your virtually at your workplace via our blended learning model.
Training Outcome:
Possible progression opportunities as part of a fast-growing, successful company
Employer Description:Our client based in Bath, BA1 delivers cutting-edge cloud technology and is now eager for a Customer/Data Support Apprentice to join their growing team. You will be completing your L3 Data Technician Apprenticeship via Remit Training.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
CNC Applications Engineer
Machine Tool / CNC Industry
Midlands Based LE1 2LB
£50,000-£55,000 salary
UK / International Travel Required
Remote Working, Company Vehicle, Overtime
Holidays, Pension, Death in Service
Are you an experienced Applications Engineer within the machine tools industry with the drive to elevate your career to the next step? If so please read on
As a machine tools applications engineer in the machine tools industry, you will help customers maximise the productivity and efficiency of their CNC mill-turn machines. Working closely with the sales, engineering, and customer support team, youll be responsible for programming, troubleshooting, and providing technical solutions tailored to customers' specific manufacturing requirements.
The Role - CNC Applications Engineer:
Customer & Stakeholder Engagement:
- Serve as liaison between UK subsidiary, and international customer base
- Represent the companys technical and strategic interests with professionalism
Technical Solution Development:
- Design machining processes and tool selection based on customer needs
- Develop accurate tooling lists and ensure optimal machine configuration
Sales & Market Support:
- Provide technical support to sales, including pre-sales consultations
- Assist in creating customer-specific technical proposals
Implementation & Training:
- Manage and conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)
- Deliver customer training and ensure effective technology transfer
Strategic Market Development:
- Support applications in designated international markets
- Drive technical improvements
Key Skills / Experience Required: CNC Applications Engineer
- Proven experience as an Applications Engineer with CNC mill-turn machines or 5-axis machinery
- Proficiency in CAD/CAM software (such as Mastercam, Siemens NX, or Fusion 360).
- Siemens Controls experience and knowledge - Essential
- Turnkey management experience, with the ability to manage multiple clients or projects simultaneously.
- Familiarity with machining processes, particularly in multi-axis mill-turn environments.
- HND/HNC in Mechanical Engineering, Manufacturing Engineering, or related field (desirable)
- Ability to travel to customer sites as required (both nationally and internationally)
- Excellent problem-solving abilities and attention to detail.
- Strong communication skills, with experience in customer training and support.
Salary and Package: Applications Engineer
- Starting base £50k-£55k (dependent on experience)
- 38.5 hour working week Monday-Friday
- Enhanced Overtime x1.5
- Specialist Training
- Company Vehicle (Hybrid)
- Expenses when working on-site
- 33 days holiday (including bank holidays)
- Long-term scope and progression
- Company Pension Scheme
- Company Laptop, Phone & Tech
- Death in Service
Interested? To apply for this CNC Applications Engineer position, here are your two options:
1. "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gilmore 0116 254 5411 between 7.30am - 4.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
PPDEL....Read more...
The role is varied, and typical daily duties include:
Call Handling: Answering and managing incoming calls from customers.
1st Line Support: Providing initial support and troubleshooting for customer inquiries and issues.
Customer Relations: Building and maintaining positive relationships with customers, ensuring their needs are met and exceeded.Training:You will learn both on and off the job through shadowing, learning and applying new knowledge and skills from our team and your dedicated tutor from Heart of England Training. All training will take place at our offices and you will have remote access to your tutor to enable you to complete your studies for the accredited apprenticeship programme.Training Outcome:There are opportunities for growth and development during and after your apprenticeship for the candidate who shows commitment, dedication, a team player and great customer service skills. Employer Description:We're a friendly and inclusive workplace where your contributions are valued. Globe2 Ltd, founded in 2008 and based in Market Harborough, is a leading IT services provider. The company offers a wide range of business IT solutions, including telecommunications, internet services, website hosting, training and security and is a Microsoft partner. Globe2 is dedicated to delivering exceptional customer service, setting itself apart by prioritising human connection and support over automation.
At the heart of Globe2's offerings is their Total Support Hosting service, designed to be faster, more secure, and more reliable than standard industry solutions. The company's mission is to empower clients by staying at the forefront of emerging technology trends and advising on best practices. Globe2 values honesty, knowledge, accessibility, friendliness, and reliability, aiming to foster strong and enduring partnerships with their clients.
With a dedicated team of professionals, Globe2 strives to exceed customer expectations and provide unparalleled assistance. Their commitment to exceptional service and support has earned them a reputation for excellence in the IT industry. https://uk.trustpilot.com/review/globe2.netWorking Hours :You will work Monday to Friday between the hours of 9am and 5pm with some flexibility. You will get a 45 minute lunch break (unpaid).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Self-motivated....Read more...
Job Title: Customer Service Navigator Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Ashton Under Lyne, OL6 Start Date: ASAPAre you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the Cultural and Customer Services team within the Place Directorate as a Customer Service Officer - Navigator. You'll play a pivotal role in providing one-on-one support to residents, helping them access essential services and financial resources.Key Duties and Responsibilities:
Deliver courteous and effective service to residents via face-to-face interactions, telephony, or digital communication platforms.
Provide guidance on housing benefits, council tax, and other financial aid applications.
Support residents facing financial challenges, offering comprehensive advice on available resources.
Assess and process applications for schemes such as the Household Support Fund and Tameside Resettlement Scheme.
Conduct “better off” calculations and connect residents with employment support where applicable.
Maintain accurate records and use customer service systems in line with organizational procedures.
Facilitate applications for Blue Badges and liaise with other services to provide holistic support.
Carry out home visits or operate from outreach venues within Tameside as directed.
Handle customer complaints efficiently, ensuring resolution or escalation as necessary.
Participate in staff meetings and training to enhance service delivery.
Qualifications and Experience:
Minimum of four GCSE passes at grades A-C/4-9, including English and Maths or equivalent.
Proven experience in resolving complex customer inquiries across multiple channels.
Proficient in IT, including Excel and data management.
Strong communication, interpersonal, and team-working skills.
Understanding of welfare benefits, council tax, and housing benefit legislation is an advantage.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Job Title: Customer Services Officer (Grants)
Salary: £12.83 PAYE (Inclusive of Holiday Pay) | £14.24 LTD Umbrella P/H
Hours: 36.25 Hours Per Week Type: Temporary Ongoing Location: Leicestershire, LE67 Start Date: ASAP Work Pattern: 08:45am – 17:00pm | Monday – Friday
We are seeking a motivated Customer Services Officer (Grants) to join our client’s busy and dynamic team. Based in our new Customer Centre within the Belvoir Shopping Centre in Coalville, this role offers free parking and the opportunity to make a meaningful impact in the community.
Key Duties and Responsibilities:
Customer Interaction: Answer calls quickly and efficiently, demonstrating empathy and professionalism. Identify customer issues and provide practical solutions.
Hardship Support: Work directly with individuals facing challenges related to food and fuel poverty. Gather precise information through effective questioning to assess their needs.
Service Signposting: Guide customers to appropriate services and resources, ensuring they receive the support required.
Council Services Assistance: Respond to queries about a wide range of council services, including waste collection schedules, and handle any follow-up actions.
Team Support: Cover team operations during staff absences or vacancies, ensuring a seamless customer service experience.
Flexibility: Adapt to a dynamic workload, including tasks assigned by management, to support the team's overall effectiveness.
Record Keeping: Accurately record interactions and outcomes using a variety of ICT software tools.
What We’re Looking For:
Experience: Previous experience in a customer-facing role, particularly involving direct contact with the public.
Skills: Excellent communication skills, both verbal and written, with the ability to listen, empathize, and build rapport quickly.
Resilience: A calm and adaptable approach to problem-solving, especially when dealing with customers in challenging situations.
Technical Competence: Proficiency in using ICT software packages for data recording and service tracking.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Technical Support Administrator / Quality TechnologistFood manufacturing£28-35K Depending on experienceSite based Monday to FridayMy Client an established and award winning food manufacturer is currently looking to recruit a Technical support Administrator / Quality Technologist/ / Technical Administrator / Quality administrator to join their technical team. This role will report to the Customer Quality manager.Main purpose of the role: To provide administrative support to the Customer Quality Manager and to assist in supporting Customer queries, artwork and specification requirementsAreas of responsibility for the Customer Quality Technologist:
Completion of customer Supplier Audit Questionnaires and general customer queries.
Supporting the CQM with compilation of finished product specificationsAssisting with artwork process from origination to sign offAssisting with quality attributes and packing line documentation.Packaging intake checks to be carried out and QA systems to be maintainedHygiene inspections and internal audits to be carried out as per schedule.To carry out any other work or task determined to be within your level of competence, to meet the needs of the business.Working within all company policies and procedures, including Health and Safety, Food Safety, Authenticity, Legality and Quality Standards.
Keys skills required for the successful Quality / Technical candidate
Qualified with a Degree or equivalent level qualification or by experience in Food Science or related subject matterExperience in food manufacturing
Ideally experience with retailer portalsSpreadsheet experienceExperience of legislation /artwork
BRC or BRCGS working knowledge of food standard/similarPossess a good level of communication and attention to detailSpecifications experience
This role is a site based role paying a salary of £28=35K DOE. The role maybe suitable for a person that has previously worked as in a Specifications, Technical admin, Quality admin, Technical support, Quality Technologist role and is commutable from Dorchester, Yeovil, Frome, Shaftesbury, Shepton mallet, Evercreech, WincantonIf the role is of interest, then please send your CV today....Read more...
Technical Support Administrator / Quality TechnologistFood manufacturing£28-35K Depending on experienceSite based Monday to FridayMy Client an established and award winning food manufacturer is currently looking to recruit a Technical support Administrator / Quality Technologist/ / Technical Administrator / Quality administrator to join their technical team. This role will report to the Customer Quality manager.Main purpose of the role: To provide administrative support to the Customer Quality Manager and to assist in supporting Customer queries, artwork and specification requirementsAreas of responsibility for the Customer Quality Technologist:
Completion of customer Supplier Audit Questionnaires and general customer queries.
Supporting the CQM with compilation of finished product specificationsAssisting with artwork process from origination to sign offAssisting with quality attributes and packing line documentation.Packaging intake checks to be carried out and QA systems to be maintainedHygiene inspections and internal audits to be carried out as per schedule.To carry out any other work or task determined to be within your level of competence, to meet the needs of the business.Working within all company policies and procedures, including Health and Safety, Food Safety, Authenticity, Legality and Quality Standards.
Keys skills required for the successful Quality / Technical candidate
Qualified with a Degree or equivalent level qualification or by experience in Food Science or related subject matterExperience in food manufacturing
Ideally experience with retailer portalsSpreadsheet experienceExperience of legislation /artwork
BRC or BRCGS working knowledge of food standard/similarPossess a good level of communication and attention to detailSpecifications experience
This role is a site based role paying a salary of £28=35K DOE. The role maybe suitable for a person that has previously worked as in a Specifications, Technical admin, Quality admin, Technical support, Quality Technologist role and is commutable from Dorchester, Yeovil, Frome, Shaftesbury, Shepton mallet, Evercreech, WincantonIf the role is of interest, then please send your CV today....Read more...
Vehicle testing Applications Engineer required to join a motorsport, Autonomous Vehicle, EV, ADAS and road car testing services team who also design and manufacture GNSS based positioning and data logging sensors and instrumentation.
You will provide cutting edge innovative solutions to test full vehicles or automotive systems such as ADAS for external car and motorsports clients.
Applications Engineers are involved in the complete process from conception, specification, user acceptance testing, pre and post sales support. Strong engineering fundamentals, project management and automotive testing experience are required.
Skills
Experience in the Automotive sector, preferably within Vehicle testing.
GNSS and INS technologies knowledge.
Exposure to Sales and customer management.
Reading and understanding technical documentation such as Regulations, specifications and product data sheets and manuals.
Understand and solve sometimes complex engineering problems
A full, clean Driver???s licence
Responsibilities
Support new and existing clients in vehicle testing.
Create product specifications and briefs based on customer needs.
Develop new ADAS test solutions exploiting driving robot solutions.
Research current and future customer applications, design and development of new hardware, Firmware and Software solutions.
Conduct technical product training,
Negotiate and agree multiple, concurrent engineering projects.
Complete user acceptance testing feeding back to development teams.
Provide expert help and guidance to the first line customer support team.
Assist marketing team with Expos, content creation, application notes, magazine articles etc
Motorsports, Automobile, Racing, Automotive Engineering, GNSS, Testing, Chassis, Vehicles, Vehicle Dynamics, Data Acquisition, ADAS, Vehicle Testing, GPS, Driving Robots, Steering Robots....Read more...
Provide 1st line technical support in line with the ITIL methodology and company support service definitions ensuring all tickets are recorded within the service desk along with the time taken to resolve.
Be a team player by creating or updating knowledge base articles for tickets you have resolved to help colleagues who may encounter similar incidents or problems in future ensuring excellent team work.
When contacted by a customer, act as the first point of contact for the technical support request using both written and oral communication are documented within the associated service desk ticket ensuring excellent customer service.
Respond to support requests from your line manager or delegated customer account, recording detailed diagnostic information and using appropriate knowledge bases, logs or other tools provided by the company to allow for an informed diagnosis.
Undertake resolution activities based on the informed diagnosis of the support ticket, ensuring the ticket is promptly resolved or escalated to the appropriate internal resource.
Communicate effectively with colleagues,customers and 3rd parties using both written and oral communication skills.
Establish a good working relationship with colleagues, customers and 3rd parties
Maintain assigned contracted customers IT systems for safe, effective use by all end users.
Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database (CMDB).
Undertake the scheduled proactive management of the customer IT systems ensuring any issues found are recorded and promptly resolved or escalated to the appropriate internal resource whilst ensuring excellent communication with lead customer contact.
Follow the agreed maintenance schedules for your assigned contracted customers; managing the efficient implementation of backup including data restoration, virus protection, security procedures and data protection policies.
Assist the PMO in the delivery of a project as directed by your line manager, ensuring all tasks are completed against agreed quality assurance procedures and correct governance is applied.
Under the direction of your line manager when requested provide accurate and informative advice and guidance to customers to ensure that they are able to gain the full benefit from any investment Levett Consultancy services and solutions.
Under the direction of your line manager when requested, provide product training to staff or customers, ensuring positive and productive outcomes for recommended products and solutions.
Identify and record new leads or products for Levett Consultancy by informing the Business Support Team.
Install and configure end user client device hardware operating systems and applications as directed by your line manager
Training:
A work based tutor will be allocated to the apprentice and the training will take place online and in the workplace.
Training Outcome:
Once the apprenticeship is complete the apprentice will have the opportunity to be promoted a fulltime member of the 1st line team, where they can progress to a 3rd line technician or technical architect
Employer Description:Levett Consultancy are a customer centric business where all of our cloud services and solutions are built by our customers for our customers, enabling true digital transformation based on our core ethos of ‘Keeping Technology Simple’. We have a long history of providing a range of Cloud IT services and solutions to accommodate every type of budget.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Client Communication: Respond to customer inquiries via phone, email, or live chat, ensuring that all queries are resolved promptly and professionally.
Service Requests: Log and track incoming service requests, ensuring that all details are accurately entered into the service desk system.
Issue Resolution: Assist customers by providing information, troubleshooting issues, and directing complex queries to the appropriate department or team member.
Scheduling & Appointments: Help schedule appointments for property maintenance services, ensuring that all appointments are confirmed and logged.
Follow-Up: Perform follow-up calls or emails to ensure customers are satisfied with the service they received and to address any ongoing issues.
Customer Record Management: Update and maintain customer records and service history, ensuring all information is accurate and up to date.
Problem Escalation: Recognize when a situation requires escalation to senior team members or other departments, and ensure clients’ concerns are addressed in a timely manner.
Reporting & Feedback: Assist in tracking customer service metrics and providing feedback to the team on recurring issues or areas for improvement.
General Office Support: Provide additional administrative support to the customer service team, including filing, organizing service records, and preparing reports.
Training:Training to be provided:
Diploma in Customer Service Practitioner Level 2
Functional Skills in English and maths (if required)
Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in customer service with plenty of support and training to help you grow and develop professionally. Join Ground Up Property Services and be part of a team that truly values customer satisfaction and excellence!Employer Description:At Ground Up Property Services, we provide expert property maintenance, renovation, and management solutions for both residential and commercial clients. Our customer service team plays a key role in ensuring that our clients receive the best possible experience, from booking services to resolving any issues. We are looking for a motivated and friendly Service Desk Apprentice to join our team and start their career in customer service with us. If you're passionate about helping people, learning new skills, and providing excellent service, this could be the perfect opportunity for you.Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Account Manager / Customer Service RepresentativeAre you a proactive customer-focused Accouint Manager looking for a rewarding opportunity? I’m recruiting for a leading Medical Equipment Supplier and Manufacturer based in High Wycombe.About the CompanyMy client partners with a world-renowned manufacturer and stocks over 35,000 products. This role focuses on nurturing relationships with their existing customer base while promoting their extensive product and service offerings.Key ResponsibilitiesCustomer Relationship Management
Collaborate with on-the-road sales reps to build and maintain strong customer relationships.Support sales reps with order entry, queries, and customer account management.Cross selling and upselling their new products and meet customer needs proactively.
Team Collaboration
Provide backup support for the inbound team by handling calls, customer queries, and order processing as needed.Work closely with team members to deliver exceptional customer experiences.
Outbound Call Activity
Make a minimum of 30 proactive outbound calls daily to your customer base, aligning efforts with sales reps.Strive for a 50% call-to-order conversion rate.Meet monthly targets, including outbound call activity, turnover, and gross profit.Increase outbound calls to 50 per day during the last four working days of the month.
What’s on Offer
Salary: £26K + OTE £5KLocation: High Wycombe (Office-based)Opportunities for growth and development within a supportive and dynamic team.
If you’re looking for a customer service role with scope for career progression, get in touch! Email your CV to sarah@cpi-selection.co.uk.Join a company where your skills can make a real impact!....Read more...
Internal Sales Account Manager - Key Account Support
Strengthening our UK sales team:
Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are hunting for x 2 Internal Account Managers / Tele-Sales Account Manager’s to support the UK sales team and enable a seamless sales and account management support across UK business functions.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley - Tamworth
Good Salary Neg ££ (Circa £30k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia: Our ideal candidate will have worked within Customer Service or Internal Account Management, in a large Motor Factor, Industrial / Engineering Supplies / Distributor or Trade Commodities in Building Supplies. Electrical Wholesale, Plumbers Merchants or similar environments. We seek excellent sales and business support skills. Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric to this role, with a possible long term ambition to move into a field based sales role over time.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSB....Read more...
Internal Sales Account Manager - Key Account Support
Strengthening our UK sales team:
Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are hunting for x 2 Internal Account Managers / Tele-Sales Account Manager’s to support the UK sales team and enable a seamless sales and account management support across UK business functions.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley - Tamworth
Good Salary Neg ££ (Circa £30k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia: Our ideal candidate will have worked within Customer Service or Internal Account Management, in a large Motor Factor, Industrial / Engineering Supplies / Distributor or Trade Commodities in Building Supplies. Electrical Wholesale, Plumbers Merchants or similar environments. We seek excellent sales and business support skills. Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric to this role, with a possible long term ambition to move into a field based sales role over time.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSB....Read more...
Internal Sales Account Manager - Key Account Support
Strengthening our UK sales team:
Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are hunting for x 2 Internal Account Managers / Tele-Sales Account Manager’s to support the UK sales team and enable a seamless sales and account management support across UK business functions.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley - Tamworth
Good Salary Neg ££ (Circa £30k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia: Our ideal candidate will have worked within Customer Service or Internal Account Management, in a large Motor Factor, Industrial / Engineering Supplies / Distributor or Trade Commodities in Building Supplies. Electrical Wholesale, Plumbers Merchants or similar environments. We seek excellent sales and business support skills. Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric to this role, with a possible long term ambition to move into a field based sales role over time.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSB....Read more...
Internal Sales Account Manager - Key Account Support
Strengthening our UK sales team:
Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are hunting for x 2 Internal Account Managers / Tele-Sales Account Manager’s to support the UK sales team and enable a seamless sales and account management support across UK business functions.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley - Tamworth
Good Salary Neg ££ (Circa £30k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia: Our ideal candidate will have worked within Customer Service or Internal Account Management, in a large Motor Factor, Industrial / Engineering Supplies / Distributor or Trade Commodities in Building Supplies. Electrical Wholesale, Plumbers Merchants or similar environments. We seek excellent sales and business support skills. Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric to this role, with a possible long term ambition to move into a field based sales role over time.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSB....Read more...
Sales Administrator, Oxford, £30,000!Sales AdministratorLocation: OxfordSalary: £30,000COREcruitment is working with a FMCG company based in Oxfordshire! They are looking for a Sales Administrator to join their team! This is a great opportunity to join a growing business. As the Sales Administrator, you will support our sales and operations functions, ensuring smooth day-to-day operations and contributing to business growth.Key Responsibilities:
Process customer sales orders and handle order administration.Generate invoices using our financial management system.Coordinate with third-party logistics for order delivery and resolve logistical issues.
Assist the sales team in managing ecommerce and Amazon orders, overseeing stock levels and reporting.
Provide exceptional customer support for ecommerce and clients.Coordinate with supply chain teams to ensure timely product delivery to customer depots.Oversee customer accounts, invoices and payments.Maintain up-to-date customer sales data and forecasts to aid in production planning.Manage the dispatch of product samples to customers.Update and maintain customer details within the CRM system.Oversee office facilities.Assist with warehouse duties as needed.Support the administration of standard operating procedures.Participate in ad-hoc projects as they arise.Provide coverage for Sales and Operations teams when colleagues are on leave.Regular in-office attendance is required.
About you!
Experience in customer service or sales support within an office environment.Proficiency in Google Sheets, Xero and Microsoft Excel.Detail-oriented problem-solver with a proactive mindset.Flexible and willing to take on tasks outside of the core role.Positive, can-do attitude and a strong team player who is also self-motivated.Highly organised, eager to learn, and committed to supporting company improvements.
What’s in It for You:
Join a fast-growing, innovative company in the FMCG industry.Collaborate with a skilled, passionate team.Access to mentorship and development opportunities.Competitive salary and benefits such as unlimited products!
If you are keen to discuss the details further, please apply today or send your cv to Mark@Corecruitment.com....Read more...
Internal Sales Account Manager - Key Account Support
Strengthening our UK sales team:
Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are hunting for x 2 Internal Account Managers / Tele-Sales Account Manager’s to support the UK sales team and enable a seamless sales and account management support across UK business functions.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley - Tamworth
Good Salary Neg ££ (Circa £30k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia: Our ideal candidate will have worked within Customer Service or Internal Account Management, in a large Motor Factor, Industrial / Engineering Supplies / Distributor or Trade Commodities in Building Supplies. Electrical Wholesale, Plumbers Merchants or similar environments. We seek excellent sales and business support skills. Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric to this role, with a possible long term ambition to move into a field based sales role over time.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSB....Read more...
