Role - Service Manager
Location - Perth, Scotland
Hours - 40 Hours per Week
Salary - Competitive Salary + Bonus + Excellent Benefits
Are you an experienced Service Manager looking for your next leadership challenge?
We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland.
This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation.
The Role Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance.
Key responsibilities include:
- Managing all workshop and field service activities across your region
- Leading, motivating, and developing a team of engineers
- Delivering departmental budgets, KPIs, and performance targets
- Driving service excellence and customer satisfaction
- Building strong relationships with customers through regular engagement
- Identifying opportunities to grow aftersales revenue and improve service delivery
- Monitoring product and technical issues and coordinating solutions
- Ensuring compliance with Health & Safety legislation and company procedures
- Supporting business growth initiatives as part of the wider management team
About You We're keen to speak with candidates who have experience managing engineering service operations within industries such as:
- Agricultural Machinery
- Construction Plant
- Material Handling / Forklifts
- Powered Access
- Heavy Plant
- HGVs and Commercial Vehicles
- Industrial Equipment
- Groundcare Equipment
- Quarrying or Mining Equipment
- Related Engineering Sectors
You will ideally have:
- Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience
- Experience managing field-based and workshop engineering teams
- Strong customer service and relationship management skills
- Commercial awareness and experience managing budgets and KPIs
- Excellent leadership and people management abilities
- Knowledge of current Health & Safety legislation
- Full UK Driving Licence
Industry-specific experience is desirable but not essential. We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support.
What's On Offer?
- Competitive salary package
- Performance-related bonus scheme
- 25 days holiday plus bank holidays
- Holiday purchase and sell scheme
- Market-leading pension contribution of up to 12%
- Life assurance and income protection
- Ongoing training and professional development
- Genuine long-term career progression opportunities
- Supportive and collaborative working environment
Apply Today This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth.
For more information or a confidential discussion, please get in touch today.
If you want to find out more please contact me on 07485 986178 or peter.kimber@holtautomotive.co.uk....Read more...
Monday to Friday, Full-time, Permanent, circa £45k, Flexible Hours, Training & Development, Career Development & Progression Opportunities, Stable Long-Term Opportunity New position at a well-established and growing organisation is seeking an experienced Branch Manager to lead the day-to-day operations of a busy branch environment. This is a key leadership role focused on driving operational efficiency, maintaining high customer service standards and supporting continued business growth.Hands-on management position where you will oversee branch operations, stock control, customer relationships and team performance within a fast-paced environment. You will work closely with internal departments to ensure smooth operational processes, commercial performance and service delivery across all areas of the branch. We are looking for a proactive and commercially aware Branch Manager who can confidently lead teams, improve operational performance and maintain high standards across safety, service and efficiency.
Location Crewe, easily commutable with transport routes from surrounding areas, Nantwich, Sandbach, Middlewich, Winsford, Northwich, Stoke-on-Trent, Newcastle-under-Lyme, Congleton, Holmes Chapel, Alsager, Kidsgrove, Leek, Macclesfield, Stafford, Market Drayton, Whitchurch, Chester, Warrington
What’s in it for you as a Branch Manager
Circa £45,000 salary
Flexible start and finish times
Permanent, stable opportunity
Career development and progression opportunities
Supportive working environment
Pension scheme
Ongoing training and development
Opportunity to join a growing and well-established business
Main responsibilities of the Branch Manager
Managing the day-to-day operations of a busy branch environment
Driving sales performance and delivering high levels of customer service
Building and maintaining strong customer relationships
Overseeing operational activities including goods receipt, storage, order fulfilment, loading, and dispatch
Monitoring stock accuracy and supporting effective inventory control procedures
Working closely with internal departments to support operational planning and service delivery
Leading, motivating, and developing branch staff to achieve operational targets
Supporting recruitment, onboarding, and performance management activities
Monitoring branch performance and identifying opportunities for operational improvement
Ensuring compliance with Health & Safety procedures and company policies
Conducting regular checks and maintaining a safe working environment
Supporting continuous improvement initiatives across branch operations
Requirements for Branch Manager
Previous experience within a Branch Manager, Operations Manager, Depot Manager, Warehouse Manager, Yard Supervisor or similar leadership role
Strong leadership and people management skills
Commercial awareness with the ability to support profitable operations
Experience managing stock control and operational processes
Good understanding of Health & Safety requirements within an operational environment
Strong organisational and problem-solving abilities
Ability to work effectively within a fast-paced environment
Good IT and systems experience
Excellent communication and customer service skills
Proactive and hands-on management approach
To apply for this Branch Manager role, we welcome applications from individuals with experience in branch operations, merchants, retail, warehouse leadership, logistics, distribution, trade counter or operational management environments. Please click the link and apply for this Branch Manager position. Thank you Fiona McSheffrey at E3 Recruitment....Read more...
Used Car Sales Manager Bristol
Bristol | £45,000 Basic Salary | £65,000 OTE | Company Car | Excellent Benefits
We are looking for an experienced Used Car Sales Manager to lead a successful used vehicle sales operation in Bristol. This is an excellent opportunity for a proven automotive sales leader to drive performance, develop a high-performing team and maximise profitability.
The Role
As Used Car Sales Manager, you will be responsible for leading and motivating a team of Sales Executives, Business Managers and support colleagues, ensuring the delivery of exceptional customer service while achieving vehicle sales, finance and profitability targets.
Key Responsibilities
- Lead, coach and develop a high-performing sales team
- Drive used vehicle sales, finance and ancillary product performance
- Maximise showroom activity, customer engagement and conversion rates
- Deliver sales and profitability targets
- Ensure compliance with FCA regulations and dealership processes
- Promote ethical selling and outstanding customer satisfaction
- Support stock management, sales campaigns and departmental performance
About You
You will have:
- Previous experience as a Used Car Sales Manager, Automotive Sales Manager or Transaction Manager
- A proven track record of delivering strong sales and profit results
- Strong leadership, coaching and people management skills
- Excellent communication and customer service abilities
- Knowledge of FCA compliance and responsible selling practices
- A full UK Driving Licence
What We Offer
- £45,000 Basic Salary
- £65,000 OTE
- Company Car
- 25 Days Holiday plus Bank Holidays
- Pension Scheme
- Employee Discounts and Rewards
- Vehicle Purchase Scheme
- Ongoing Training and Career Development
This is a fantastic opportunity for an ambitious automotive sales leader looking to progress their career within a successful and customer-focused dealership environment in Bristol.
Apply today to take the next step in your automotive management career.....Read more...
Key Account ManagerLocation: Liverpool Office with regular UK travelSalary: £45,000 to £55,000 + Bonus + Car AllowanceWe are recruiting for a growing and ambitious UK business operating within the fleet and automotive sector, supporting commercial customers nationwide through a fast-moving and highly service-focused environment.This is a high-visibility commercial role where you will take ownership of key fleet and commercial customer relationships, driving account growth while working closely with operational teams and senior leadership to ensure exceptional service delivery and long-term customer success.We are specifically looking for candidates who have experience working within fleet, automotive, transport, logistics, vehicle rental, leasing or other operationally focused service environments. This role is less focused on sales and more focused on managing key customer relationships, understanding operational requirements and delivering long-term value.The role would suit someone who enjoys building strategic customer relationships, influencing operational performance and playing an active role in how a business grows and develops.Key Responsibilities
Manage and develop relationships with key fleet and commercial customers.Act as the primary point of contact for customers, ensuring service delivery meets agreed expectations and SLAs.Drive account growth, retention and long-term customer value.Lead customer review meetings and present performance insights, service updates and improvement plans.Work closely with operational teams to ensure smooth service delivery across customer accounts.Build credibility and trust with customers by proactively identifying solutions, efficiencies and opportunities for added value.Support onboarding of new customers and ensure operational requirements are successfully embedded.Manage escalations and coordinate effective resolutions across internal teams.Use data, KPIs and reporting to identify trends, risks and commercial opportunities.Support customer retention, operational improvement and long-term commercial growth.
Skills & ExperienceEssential
Previous experience in a Key Account Manager, Account Manager, Customer Success Manager or similar client-facing role.Experience working within fleet management, automotive, vehicle leasing, vehicle rental, logistics, transport or another operationally focused service environment.Strong understanding of managing commercial customer relationships and service delivery.Experience conducting customer review meetings and presenting performance data.Strong communication, relationship-building and stakeholder management skills.Comfortable working with data, KPIs and performance reporting.Organised, proactive and solutions-focused approach.
Desirable
Experience working with fleet operators, vehicle suppliers, transport providers or commercial vehicle customers.Experience working within SLA-driven environments.Understanding of operational performance metrics and customer service delivery models.
This is an excellent opportunity to join a growing business with a strong leadership team, supportive culture and genuine opportunity to influence customer relationships, operational performance and long-term business growth. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Job title: Restaurant Manager - Fast-service restaurant Location: Eindhoven Salary: € NegotiableWe are looking for a dynamic and experienced Restaurant Manager to oversee the daily operations of our bustling quick-service restaurant in the Eindhoven area. This role offers a fantastic opportunity for a proactive leader with a passion for delivering outstanding customer service, developing teams, and maintaining operational excellence.Key Responsibilities
Supervise all daily restaurant operations to guarantee seamless and efficient service.Guide, mentor, and inspire a team of supervisors and staff members.Hire, train, schedule, and develop employees to meet and exceed performance standards.Deliver outstanding customer service and address guest issues promptly and professionally.Track and control labour, food, and operational expenses to achieve financial goals.Ensure adherence to food safety, hygiene, health, and workplace safety regulations.Oversee inventory levels, ordering procedures, and stock management.Evaluate business performance and execute strategies to enhance sales and profitability.Maintain restaurant cleanliness, upkeep, and brand standards at all times.Cultivate a supportive, inclusive, and energetic work environment.
Requirements
Proven experience in restaurant, hospitality, or retail management.Excellent leadership and team development abilities.Strong communication and interpersonal skills.Capability to thrive in a fast-paced, customer-centric setting.Familiarity with scheduling, budgeting, and performance management.Understanding of food safety and operational compliance requirements.Flexibility to work evenings, weekends, and public holidays.
For more details about this position, please apply or submit your CV to luizas@corecruitment.comJob title: Restaurant Manager - Fast-service restaurant Location: Eindhoven Salary: € Negotiable....Read more...
An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers salary of up to £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
? Leading and coordinating reception, reservations, nights, and housekeeping teams
? Supporting revenue management and yield opportunities across the business
? Supporting marketing activity, including social media content creation and regular updates
? Implementing and maintaining consistent operational procedures
? Driving guest satisfaction and service standards across departments
? Working closely with senior operations to ensure smooth day-to-day running
? Contributing to sales growth through online engagement and promotional activity
What we are looking for:
? Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role.
? Have at least 2 years of experience.
? 4-star hotel experience would be preferred.
? Social media savvy professional with background in leading, managing, and developing a team.
? Excellent communication and customer service skills.
Whats on offer:
? Competitive salary
? Discounted or free food
? Employee discount
? Gym memb....Read more...
Area Sales ManagerLuton
£45,000 - £55,000 Basic + Bonus + Family Feel Environment + Stability + Specialist Industry + Market Leader + Private Health care and Dental care + Car + IMMEDIATE START
Are you looking for an Area Sales Manager role with in a company who appreciates and develops their staff? Work for a great hire and service company in a niche industry, who pride themselves on providing a high quality service and valuing their staff.
This recession proof business hires and services a variety of products across the UK supplying to different specialist industries and are well known market leaders. The lucky applicant will work as a Technical Sales Manager and will carry out a variety of work. Work in a place where you can enjoy a great role for a market leader whilst feeling appreciated and treated as more than just a number in a stable industry.
This Area Sales Manager role will include:
* Area Sales Manager role - covering TW/KT postcodes * Full product training * New business when join to build customer base * 50/50 split - account management and new business * Building relationships with customers * Customer visits
The successful Area Sales Manager will have:
* Background as an Area Sales Manager / Account Manager / Business Development Manager or similar * Working with plant/powered access - hire sales is ideal * Live commutable to Luton and happy to travel when needed
If interested, please apply or contact Georgia Daly on 07458163040.
Keywords: technical sales manager, sales engineer, technical sales, powered access, plant, mechanical, luton, milton keynes, watford, oxford
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd We can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.....Read more...
An exciting opportunity for an experienced Account Manager, Bedford, Bedfordshire is available to lead a high-performing team within a fast-paced electronics manufacturing environment.
The Account Manager, Bedford, Bedfordshire role is responsible for maintaining and developing key accounts, ensuring effective delivery of commercial, operational, and service-level commitments. This will be the key link between customer and the business, playing a vital role in defining and executing customer- specific strategies, driving sales growth, managing risk, and facilitating smooth operational performance.
The Key Responsibilities for the Account Manager, include;
Act as the primary point of contact for day-to-day customer engagement and relationship management.
Manage and maintain an accurate sales forecast across monthly, mid-month, quarterly, annual, and long-term horizons
Handle RFQs and quotations in collaboration with the Quotations Manager and team; ensure timely, accurate submissions aligned with customer requirements.
The successful candidate for the Account Manager, Bedford, Bedfordshire will have a proven background in an electronic manufacturing environment.
APPLY NOW for the Account Manager, Bedford, Bedfordshire, by sending your CV to TDrew@redlinegroup.Com quoting ref. THD1380. Otherwise, we always welcome the opportunity to discuss other roles similar to Account Management related jobs on 01582 878 848.....Read more...
Job title: Restaurant Manager Location: Eindhoven Salary: € NegotiableWe are looking for a dynamic and experienced Restaurant Manager to oversee the daily operations of our bustling quick-service restaurant in the Eindhoven area. This role offers a fantastic opportunity for a proactive leader with a passion for delivering outstanding customer service, developing teams, and maintaining operational excellence.Key Responsibilities
Supervise all daily restaurant operations to guarantee seamless and efficient service.Guide, mentor, and inspire a team of supervisors and staff members.Hire, train, schedule, and develop employees to meet and exceed performance standards.Deliver outstanding customer service and address guest issues promptly and professionally.Track and control labour, food, and operational expenses to achieve financial goals.Ensure adherence to food safety, hygiene, health, and workplace safety regulations.Oversee inventory levels, ordering procedures, and stock management.Evaluate business performance and execute strategies to enhance sales and profitability.Maintain restaurant cleanliness, upkeep, and brand standards at all times.Cultivate a supportive, inclusive, and energetic work environment.
Requirements
Proven experience in restaurant, hospitality, or retail management.Excellent leadership and team development abilities.Strong communication and interpersonal skills.Capability to thrive in a fast-paced, customer-centric setting.Familiarity with scheduling, budgeting, and performance management.Understanding of food safety and operational compliance requirements.Flexibility to work evenings, weekends, and public holidays.
For more details about this position, please apply or submit your CV to luizas@corecruitment.comJob title: Restaurant Manager Location: Eindhoven Salary: € Negotiable....Read more...
Customer Service Executive
Bristol
£30,000 - £35,000 Basic + Training + Stability + Job Satisfaction + Work Life Balance + Family Feel + Profit Share Bonus + Pension + Holidays
Currently working as a customer service executive and looking to build a long-term career within the medical industry? Join this family-feel company where you will receive full manufacturer training, be supported every step of the way, and benefit from genuine job satisfaction in a role where you are valued. You'll enjoy a fantastic working environment, excellent work-life balance, and long-term stability.
This forward-thinking medical equipment supplier is continuing to grow within the industry and has ambitious plans for expansion over the coming years. As a Customer Service Executive, you'll enjoy a varied role supporting customers with specialist medical equipment while receiving ongoing training and development.
Your Role As A Customer Service Executive Will Include:
Delivering, installing and demonstrating medical lifting equipment
Providing excellent customer service and support
Full OEM Manufacturer Training
Commutable to the office in Bristol
As A Customer Service Executive You Will Need To Have:
Strong customer service experience in any industry (healthcare desired)
Experience working directly with customers and resolving issues professionally
Ability Commute To The Bristol Office
Positive attitude and excellent communication skills
If this sounds like you, call Rebecka Van Ristell on 07458163046 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Customer service executive,Customer Service Technician, Customer Service Engineer, Field Support Technician, Driver Technician, Delivery Technician, Installation Technician, Medical Equipment, Healthcare Equipment, Community Equipment, Mobility Equipment, Care Home Equipment, Customer Support, Customer Care, White Goods, White Goods Delivery, Retail Manager, Hospitality Manager, Care Worker, Support Worker, Healthcare Assistant, Service Technician, Medical Installation Technician, Coffee Engineer, Vending Engineer, ATM Engineer, Building Services, Facilities, Sheffield, Rotherham, Doncaster, Barnsley, Chesterfield, Worksop, Dronfield, Stocksbridge, Chapeltown, Hoyland, S26, S35, S36, S60, S61, S62, S63, S64, S65, S66, S70, S71, S72, S73, S74, S75.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit, should not apply as your details will not be processed.
We will endeavour to respond to all applicants; however, due to the high volume of applications, we can only guarantee that shortlisted candidates will be contacted.....Read more...
The Bodyshop Manager role:
- Up to £75,000 per annum + Bonus (Circa £110k OTE)
- Company Car can be factored into basic package
- Excellent Benefits
- Permanent Role
We have a fantastic opportunity for an experienced Bodyshop Manager to join a leading Bodyshop in the Dorney area.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Maximise utilisation of human resources; parts ordering; site control; sub-contracting; valeting
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Identify training and development needs and (subject to approval) implement required training and/or coaching
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role or as a Workshop Control / Bodyshop Manager is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Piam Pishgoo on 01202 552915 or piam@holtautomotive.co.uk to discuss further.
Bodyshop Manager - £75k - Bodyshop Dorney Reach....Read more...
This is an exciting opportunity to join CMT's depot at Sizewell C, supporting one of the UK's largest infrastructure projects.
Working closely with the Depot Manager and the Sales Representative supporting the Sizewell C project, you will gain experience across customer service, sales support and depot operations. The role offers exposure to a wide range of responsibilities and the opportunity to build valuable commercial and operational skills whilst being part of the wider CMT team.
Key responsibilities include:
Processing customer orders accurately and efficiently
Preparing customer quotations
Supporting sales activity and following up enquiries
Serving customers collecting orders from the depot
Answering telephone calls and responding to customer enquiries
Assisting with customer issues and finding solutions
Supporting depot administration and record keeping
Building relationships with customers and site personnel
Learning about products, stock management and depot operations
Providing excellent customer service at all times
Training:
Business Administrator Standard
English and maths (if required) Level 2
Training Outcome:This apprenticeship is intended to lead to a long-term career with CMT. We are looking for someone who wants to grow with the business and become a valued member of the team. Following successful completion of the apprenticeship, there will be opportunities to continue developing a career within CMT. As the Sizewell C project continues to develop, there will be opportunities to take on greater responsibility and progress towards Assistant Depot Manager.Employer Description:CMT is one of the UK's leading independent suppliers of construction equipment, site supplies, PPE and workwear. We support customers across construction, infrastructure, industrial and maintenance sectors, providing high-quality products, expert advice and industry-leading service.
Based at CMT's Sizewell C depot in Suffolk, this apprenticeship offers a unique opportunity to support one of the UK's largest infrastructure projects. Working alongside the Depot Manager and Sales Representative, the successful candidate will gain hands-on experience in customer service, sales, quotations, order processing and depot operations, while benefiting from the support and career opportunities available within the wider CMT business.
This is an excellent opportunity to build a long-term career with an established and growing company that values customer service, teamwork and professional development.Working Hours :Monday to Friday, 7:45am – 5:15pm (excluding breaks).
The apprentice will work a standard five-day week, with time allocated for apprenticeship training and development.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Positive attitude,Reliable and punctual,Professional manner,Friendly and approachable....Read more...
Area Sales ManagerTwickenham
£45,000 - £55,000 Basic + Bonus + Family Feel Environment + Stability + Specialist Industry + Market Leader + Private Health care and Dental care + Car + IMMEDIATE START
Are you looking for an Area Sales Manager role with in a company who appreciates and develops their staff? Work for a great hire and service company in a niche industry, who pride themselves on providing a high quality service and valuing their staff.
This recession proof business hires and services a variety of products across the UK supplying to different specialist industries and are well known market leaders. The lucky applicant will work as a Technical Sales Manager and will carry out a variety of work. Work in a place where you can enjoy a great role for a market leader whilst feeling appreciated and treated as more than just a number in a stable industry.
This Area Sales Manager role will include:
* Area Sales Manager role - covering TW/KT postcodes * Full product training * New business when join to build customer base * 50/50 split - account management and new business * Building relationships with customers * Customer visits
The successful Area Sales Manager will have:
* Background as an Area Sales Manager / Account Manager / Business Development Manager or similar * Working with plant/powered access hire is ideal but not essential * Live commutable to West London and happy to travel when needed
If interested, please apply or contact Georgia Daly on 07458163040.
Keywords: technical sales manager, sales engineer, technical sales, powered access, plant, mechanical, twickenham, sutton, slough, kingston upon thames, london
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd We can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.....Read more...
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts' advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations.
Identify accurately customer requirements.
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
Maintain and continually improve the quality of service provided to the customer.
Trained – to receive, inspect and check documentation of all incoming parts.
Trained – to adequately package material, which are to be despatched from the parts department.
To carry out any additional duty relative to the parts department as requested.Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of an electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.Training Outcome:Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.Employer Description:If you are looking for great savings on quality used cars and vans in the Bristol area, then you have reached the right place. iCars Automotive are a specialist used car and van dealer based in Somerset. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At iCars Automotive, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you.Working Hours :• Monday to Friday
• 9:00am – 5:30pm
• 1-hour lunch breakSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Initiative,Patience....Read more...
We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between £44,000 to £46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships.
Key Skills Required for the Customer Service Manager:
Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and development
Build and maintain strong, effective relationships with a portfolio of Key Accounts
Take full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIs
Handle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvement
Oversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retention
Manage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchisees
Support the onboarding and training of new team members
Manage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiency
Produce and deliver insightful weekly and monthly performance reports to senior management
Support the onboarding and training of new franchisees, including coordination of logistics and materials
Provide day-to-day support to franchisees, including systems guidance, handling enquiries, and maintaining effective communication
Deliver training to franchisees on operational systems and processes
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities
Support the planning and delivery of Reunion events, including content development and coordination
Key Skills Required for the Customer Service Manager:
Proven experience in managing a customer service team
Experience managing in a contact or call centtre would be an advantage
Strong, collaborative leadership experience
Adaptable in a changing environment
Able to prioritise and manage multiple tasks
Ability to create and nurture a positive culture
Experience in managing high volume, fast paced customer service environment
Proficient IT skills
Proactive mindset, with excellent problem solving skills
Highly organised with meticulous attention to detail
Confident communicator, able to build strong relationships
Full UK driving licence
What’s in it for you?
Salary £44,000 to £46,000
Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch)
23 days hol + bank hols (you can also buy and sell hols days)
Birthday day off (after one year service)
Training, development and progression
Annual performance and company related bonus
Associate days, socials
Associate equity program
Plenty of free parking
....Read more...
JOB DESCRIPTION
Customer Service Manager
Key Resin Company - Batavia, OH
Are you ready to take the next step in your career with a stable, growing company?Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team. This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.
In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.
What You'll Do
Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.
Promote a culture of exceptional customer service and responsiveness
Oversee order entry operations to ensure accuracy and efficiency
Handle escalated customer concerns and ensure timely resolution
Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances
Collaborate with sales, operations, and finance to support customers and improve processes
Identify opportunities to enhance service quality and operational effectiveness
What We're Looking For
Proven leadership experience in customer service or a related field
Strong communication, problem-solving, and organizational skills
Ability to balance customer satisfaction with business objectives
Experience working in SAP or an equivalent ERP
Experience working in a manufacturing or distribution environment is a plus
Experience with collections or accounts receivable is a plus
Associates or higher degree in business or related field a plus
Why Join Key Resin Company?
We value our employees and offer a strong, competitive benefits package, including:
Health, dental, and vision insurance
Company-paid life and disability coverage
Paid time off including parental leave and volunteer hours
401(k) match and pension plan
Grow With Us
At Key Resin Company, you won't just have a job-you'll build a career with a company that values teamwork, quality, and continuous improvement. If you're ready to make an impact and lead a team dedicated to excellence, we want to hear from you.
Apply today and take the next step in your career!Apply for this ad Online!....Read more...
Store Manager
Preston Area
£32,000 - £34,000 per annum + Benefits
We are recruiting for an experienced Store Manager to lead a successful retail operation in the Preston area.
This is an exciting opportunity for a commercially minded retail professional who is passionate about delivering outstanding customer service, developing high-performing teams, and driving sales performance.
The Role
As Store Manager, you will take full responsibility for the day-to-day running of the store, ensuring operational excellence whilst creating a positive and engaging environment for both customers and colleagues.
Key responsibilities include:
Leading, motivating and developing a team to deliver exceptional customer experiences.
Driving sales performance and achieving key business objectives.
Managing store operations, stock control and merchandising standards.
Monitoring and improving key performance indicators and profitability.
Planning staff rotas and managing team performance.
Recruiting, coaching and developing team members.
Handling customer enquiries and resolving issues professionally.
Maintaining high standards of health & safety and compliance.
Ensuring company procedures and operational standards are consistently followed.
About You
To be successful in this role, you will have:
Previous Store Manager, Retail Manager or Branch Manager experience.
A proven track record of delivering sales growth and commercial results.
Strong leadership and people management skills.
Experience coaching, developing and motivating teams.
Excellent organisational and problem-solving abilities.
A hands-on approach with the ability to lead from the front.
Strong customer service and communication skills.
What's on Offer
Salary of £32,000 - £34,000 depending on experience.
Opportunity to join a growing and well-established business.
Autonomy to lead and develop your own team.
Supportive leadership and long-term career prospects.
If you are an ambitious retail leader looking for your next challenge, we'd love to hear from you.
Apply today with your CV for a confidential discussion.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally.
To view other great vacancies at C2 Recruitment, please visit our website.
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General Manager / Front of House Manager
Commercial Property / Flexible Office SpaceLocation: BristolSalary: Competitive, to be confirmed, plus excellent benefitsJob Type: Full-time, permanentThe Opportunity
We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors.You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially.Key Responsibilities
As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include:Operational Management and Client Retention
Build strong relationships with existing clients to support retention, satisfaction and renewals.Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections.Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon.Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services.Host events on behalf of the company or its clientsConduct viewings for new or potential customersLead by example and support the Front of House team to deliver a consistently professional welcome.Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience.Oversee meeting room bookings, including room setup, presentation standards and AV requirements.Manage telephone enquiries and messages when required, maintaining a polished first impression.Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance.Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required.Take ownership of recruitment, including first-stage interviews, onboarding and training.Promote a positive culture that reflects company values and supports continuous improvement.Maintain high site presentation standards through regular reviews and close liaison with the Building Manager.Manage key supplier relationships to ensure service levels are met and value is delivered.Source new suppliers where required and support the smooth running of site operations.Take overall responsibility for health and safety compliance, including staff training and annual document reviews.Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy.Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team.Manage ad-hoc projects for the site as required.
Front of House, Reception and Guest Experience
Team Leadership and People Management
Building, Supplier and Compliance Management
Administration and Helpdesk
About You
We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service.
Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility.Strong experience leading, motivating and developing a team.Excellent organisation skills, attention to detail and ability to prioritise effectively.Confident communication and leadership skills, with the ability to adapt to different situations.Experience within commercial property, serviced offices or flexible workspace is highly desirable.A genuine drive to raise standards and continuously improve.A proactive problem-solver who takes ownership of challenges.Confident, approachable and professional at all times.Client-facing, with meticulous attention to personal presentation and site standards.Calm and efficient under pressure, with the ability to manage a high volume of work.Enhanced holiday plus bank holidaysBirthday leaveCompany pension schemeUniform allowanceExcellent training and career development opportunities
Key Behaviours
Benefits
Apply Now
If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.....Read more...
Welcoming customers and checking families into sessions
Operating the till and taking food and drink orders
Supporting the café with barista duties (full training provided)
Maintaining high standards of cleanliness across all areas
Assisting with general organisation and daily operations
Supporting kitchen staff when needed
Helping to host and run children’s birthday parties (mainly weekends)
Ensuring a safe, enjoyable environment for children and families
Training Outcome:After completing a Customer Service Specialist Apprenticeship, learners can progress into roles such as Senior Customer Service Advisor, Team Leader, Customer Experience Manager, Account Manager, Sales Executive, or Operations Supervisor. They may also progress onto higher-level apprenticeships in management, business, or customer service.Employer Description:Mini Villagers was created with one simple idea in mind, to build a beautiful space where children can play, imagine and learn, while parents relax and enjoy quality time together
As a proud family-run business, every part of Mini Villagers has been created with love, care and attention to detail. From our thoughtfully designed role play village to our welcoming café, we wanted to create somewhere that feels warm, safe and special for the whole family.Working Hours :Monday to Friday, 9am to 5pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
The Business Administrator Apprentice is a key role within the Council’s Business Unit service, part of the Place & Growth Directorate. This role offers the opportunity to gain valuable experience within a busy team. You will be supported by a line manager, workplace mentor, Inclusive Employment Manager, and an Apprentice Programme Tutor.
On successful completion, the post holder will progress to the role of Customer Support Officer. The post holder may also be required to undertake additional duties appropriate to the role.
This is a hybrid role, working from a Council office and across the borough, with occasional home working where appropriate.
With appropriate support and supervision, the Apprentice will:
Support contract management officers with complaints, enquiries and service requests, ensuring they are handled efficiently and in line with procedures.
Maintain and update service systems, ensuring accurate records across collections, routes, assets, and service data.
Provide advice and guidance to residents and stakeholders on waste, recycling, and Place services.
Liaise with service teams and customer contact centre to resolve queries, missed collections, and service issues.
Support monitoring of contractor and service performance, identifying areas for improvement.
Collate and analyse service and performance data to support reporting and decision making.
Support ordering and purchasing processes, maintaining accurate financial and stock records.
Assist at events, presentations and engagement activities where required.
Support initiatives to improve service delivery and resolve collection issues.
Ensure compliance with Waste Management and Health & Safety legislation and support safe working practices.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams. Delivery is to be discussed with the training provider and the hiring manager must suit operational needs.Training Outcome:On successful completion of the apprenticeship, the post holder will progress to the substantive post of Customer Support Officer.Employer Description:Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.
From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.Working Hours :The apprentice will work within standard Council working hours, with the exact working pattern to be agreed at interview. Some flexibility may be required depending on service needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Start your career with Pickfords as an Apprentice Move Manager. Gain valuable customer service and administration experience while working towards a Customer Service Practitioner Level 2 Apprenticeship with a leading national removals and storage company.You will work closely with experienced colleagues who will provide full training and support, helping you build the knowledge and skills needed for a successful career in customer service and operations.Day-Day Responsibilities:Act as a key point of contact for customers throughout their moving journey.Communicate with customers by telephone, email and other business channels.Support customers with enquiries and provide accurate information about services.Update and maintain customer records and documentation using company systems.Assist with booking and coordinating removals and storage services.Identify opportunities to promote additional products and services where appropriate.Process administrative tasks accurately and within agreed timescales.Work collaboratively with colleagues to ensure a positive customer experience.Participate in team meetings, training sessions and apprenticeship learning activities.Follow company policies, procedures and customer service standards.Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:Pickfords is one of the UK's best-known removals and storage companies, providing professional moving services for both residential and commercial customers. We are looking for a motivated and enthusiastic Apprentice Move Manager to join our team in Nottingham.Working Hours :Monday-Friday 9AM-5:30PM Skills: Administrative Skills,Attention to Detail,Customer Care Skills,IT Skills,Organisational Skills,Communication Skills....Read more...
Study towards a full Engineering apprenticeship and successfully complete all external assessments
Work with a qualified service engineer gaining on the job experience
Promptly carry out servicing and maintenance on customer machines
Effectively diagnose mechanical and electrical faults on customer equipment
Order spare parts for service orders
Training:
The training will be delivered with a 1 day a week college release, with the rest on the job training
Training Outcome:
Once you have completed your apprenticeship, you will be a fully certificed medical gas engineer
You will be able to consider roles like Project Manager, Regional Engineer and Service Manager in the future
Employer Description:BeaconMedaes Ltd is a world-leading manufacturer and turnkey supplier of medical gas pipeline systems (MGPS), critical liquid distribution, and healthcare vacuum technologies providing complete lifecycle services for critical medical systems—including initial design, product manufacturing, structural installation, validation, and emergency maintenanceWorking Hours :Monday - Friday, 8.00am - 4.00pm.
As you progress additional hours/overtime will be availableSkills: Communication skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Initiative,Patience,Physical fitness....Read more...
This Technical Account Manager role provides the opportunity to work for a heavy manufacturing business influencing change by solving complex challenges. The Technical Account Manager will be offered a double figure pension contribution, private health care, 27 days annual leave and more.
As a Technical Account Manager, you'll become the trusted subject matter expert for customers across your designated region, playing a key role in delivering exceptional service, supporting product performance, and helping customers achieve their goals. This is an exciting opportunity to work at the heart of the business, connecting customers with commercial teams, manufacturing operations, and research & development specialists.
What You'll Be Doing as the Technical Account Manager;
Act as the primary contact for customers within your region.
Provide expert advice on existing products, product performance, and solutions.
Support new product development initiatives and customer projects.
Investigate enquiries and collaborate with internal teams to deliver effective solutions.
Translate customer requirements into clear actions for manufacturing, operations, and innovation departments.
Lead complaint investigations and support corrective and preventative actions.
Travel nationally and internationally to meet customers and strengthen relationships.
We're seeking a motivated and customer-focused Technical Account Manager who thrives in a collaborative environment and enjoys solving challenges. It would be beneficial for the successful candidate to have a degree, HNC or HND in a Scientific, Engineering, Materials or related discipline. Experience working to Quality Management Systems would also be of interest, specifically ISO9001, or alternatively IATF 16949.
Additional benefits of the Technical Account Manager include Life Assurance, Comprehensive company sick pay scheme, Employee assistance programme, ongoing training, development and career progression opportunities.
Apply for this Technical Account Manager role today for further information.....Read more...
Front of House Manager – Award-Winning Luxury Hotel, Cotswolds Salary: £38,000 per annum + benefits Full-Time | PermanentAre you a passionate hospitality professional with a talent for delivering exceptional guest experiences? We are seeking an experienced and inspiring Front of House Manager to lead the guest journey within an award-winning spa at one of the Cotswolds' most prestigious hotels.This is an exciting opportunity to join a luxury destination renowned for its outstanding service, tranquil spa facilities, and commitment to excellence.As Front of House Manager, you will oversee the day-to-day operation of the spa reception and guest services team, ensuring every guest receives a warm welcome and a seamless, memorable experience from arrival to departure. You will lead by example, creating a positive and professional environment while maintaining the highest standards of service and presentation. Typical front-of-house leadership responsibilities include managing reception operations, guest service standards, team performance, training, scheduling, and handling guest feedback.Responsibilities
Lead, motivate and develop the Spa Reception and Front of House team.Deliver exceptional guest experiences, ensuring service exceeds expectations.Manage spa bookings, guest enquiries and daily reception operations.Handle guest feedback and resolve issues professionally and efficiently.Ensure all guest-facing areas are maintained to the highest standards.Monitor team performance and provide coaching, training and development.Work closely with the Spa Manager and wider hotel departments to ensure seamless operations.Assist in achieving departmental targets, revenue goals and guest satisfaction scores.Maintain accurate reporting, rota management and operational procedures.
Requirements
Previous experience in a Front of House, Reception Management or Spa Management role within a hotel, spa or luxury hospitality setting.Strong leadership and people management skills.Outstanding communication and customer service abilities.A hands-on approach with excellent attention to detail.Experience managing guest complaints and service recovery.Ability to work effectively in a fast-paced environment.Flexible approach to working hours, including weekends and peak trading periods.....Read more...
We are looking to recruit an administration and Customer Service Apprentice who will receive appropriate training and support to be able to undertake the following:
Provide an efficient and effective telephone-based reception service which includes Making patient appointments (same day, routine, and cancellations)
Allocation of triage appointments
Feedback routine test results
Taking home visit requests
Passing emergency calls i.e., chest pain/stroke to duty doctor
Assisting with general enquiries
Problem solving
Complaint management and resolution
Prescription queries
Appointment and clinic changes
To complete all associated administration in an accurate and timely manner
To provide outstanding customer care always, both internally and externally
To have a thorough knowledge of all Practice procedures
To work in accordance with written protocols
Training:
You will be working towards a Level 2 Customer Service Qualification
You may also need to work towards Level 2 functional skills in maths and English if not exempt
Training Outcome:
To be a full-time employee of the Centre when training has been completed
Employer Description:Mansfield Medical Centre is a busy Doctors Surgery with 10,000 patients. We have a strong team and are a well-respected and long-established Coventry Practice. We are looking to recruit an enthusiastic and motivated apprentice to join our friendly, dedicated team who is committed to Learning and Development. You will work alongside other reception staff and administrators to gain Knowledge to provide excellent levels care and customer service to our patients. The Surgery currently is run by a management team of 4, this includes 3 Business Partners a Business Manager and a Practice Manager. It also includes 7 GPs, 1 ANP, 3 Practice Nurses, 2 Healthcare Assistants and 15 Administration Staff.Working Hours :Monday - Friday, Times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
