Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
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Customer Service & Lens Supply Manager job in Hampshire. Zest Optical are currently looking to recruit a Customer Service & Lens Supply Manager for a young, exciting company who have invented and manufactured novel spectacle lenses to reduce the progression of Myopia. Our client is backed by two world leaders in vision care products. This is a Monday – Friday position based in Hampshire.
Our client is looking for a skilled and motivated individual who can demonstrate the ability to work in a diverse, standalone and hands-on role supporting a growing manufacturing operation and number of distribution partners.
Customer Service & Lens Supply Manager – Role
Developing effective relationships and communications within the team, with distributor partners & with external operations partners leading customer service.
Acting as the primary customer service point of contact with partners and customers and liaise with team members and labs as required
Ensuring delivery of high quality / on time product to distributors
Monitoring current and future product needs and identify supply/demand challenges & opportunities Managing procurement of products & services to support operations, including placing and following-up orders with our contract manufacturers
Supporting and monitoring manufacturing to meet distributor / customer demand
Customer Service & Lens Supply Manager – Requirements
Dispensing Optician qualification preferred
Working knowledge of Ophthalmic lens supply chains
Excellent customer service skills
Willing to embrace new challenges and learn new skills to meet the broad nature of this role
Customer Service & Lens Supply Manager – Salary
Base salary up to £45k
Plus a range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now button below.....Read more...
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
? Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Delegate tasks effectively for departmental efficiency.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Requirements:
? Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Have industry experience.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Strong product knowledge.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protec....Read more...
Service Manager (Agricultural Machinery)
Location: Aberdeen, Aberdeenshire
Salary: £45k - £50k + Excellent Benefits
Monday - Friday, 7:30am - 5:00pm
The Client:
Our client is a well-established agricultural machinery company, offering a comprehensive range of new and used agricultural equipment.
The Role:
As an Agricultural Service Manager, you will be overseeing the day-to-day control and management of the workshop and service operation.
Responsibilities:
* Lead and motivate a team of agricultural engineers / apprentices.
* Plan workloads, allocate tasks, and monitor progress.
* Collaborate with the group service manager and parts manager for efficient service delivery.
* Focus on achieving targets and maintaining excellent customer service.
Requirements:
* Previously worked as an Agricultural Service Manager or in a similar role.
* Proven experience in people management.
* Strong knowledge of agricultural engineering.
* Excellent organisational and computer skills.
* Customer-focused with good communication skills.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Agricultural Service Manager, Agricultural Service Engineer, Aberdeenshire, customer service, targets, people management, Service Manager, Service supervisor, Service Engineer, Aftersales Manager, Engineering Manager, jobs
....Read more...
Service Manager (Agricultural Machinery)
Location: Aberdeen, Aberdeenshire
Salary: £45k - £50k + Excellent Benefits
Monday - Friday, 7:30am - 5:00pm
The Client:
Our client is a well-established agricultural machinery company, offering a comprehensive range of new and used agricultural equipment.
The Role:
As an Agricultural Service Manager, you will be overseeing the day-to-day control and management of the workshop and service operation.
Responsibilities:
? Lead and motivate a team of agricultural engineers / apprentices.
? Plan workloads, allocate tasks, and monitor progress.
? Collaborate with the group service manager and parts manager for efficient service delivery.
? Focus on achieving targets and maintaining excellent customer service.
Requirements:
? Previously worked as an Agricultural Service Manager or in a similar role.
? Proven experience in people management.
? Strong knowledge of agricultural engineering.
? Excellent organisational and computer skills.
? Customer-focused with good communication skills.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Agricultural Service Manager, Agricultural Service Engineer, Aberdeenshire, customer serv....Read more...
Account Manager -Near Devizes £negotiable My client, is looking to recruit a Account Manager to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services Account Manager will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Account Manager Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Account Manager Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Job Title: General Manager, brand newLocation: EdinburghSalary: Up to £45,000Exciting Opportunity Awaits!Are you a driven leader with a passion for the fast-paced world of quick service restaurants? Join one of the UK’s fastest-growing QSR chains as the General Manager of this Edinburgh site. This role offers the chance to be at the forefront of their expansion, providing dynamic leadership in an energetic environment.I am looking for a leading name in the QSR industry, celebrated for their innovative menu and commitment to exceptional customer service. As they continue to expand across the UK, I am seeking a passionate individual to help maintain the brands reputation and drive further growth.Key Responsibilities of the General Manager
Manage day-to-day operations of the restaurant ensuring high standards of customer service and efficiency.Lead, motivate, and train your team to achieve excellent performance and high morale.Oversee financial activities including budgeting, sales forecasting, and P&L management.Ensure compliance with all health and safety regulations.Engage with the local community to build brand presence and loyalty.Implement strategies to drive sales growth, customer satisfaction, and profitability.
The right General Manager
Proven experience as a General Manager in the QSR or related hospitality industry.Strong leadership skills with the ability to inspire and manage a diverse team.Excellent communication and interpersonal skills.Familiarity with financial reporting and budget management.Ability to thrive in a fast-paced environment and adapt to challenges.Passion for delivering superior food quality and customer service.
Job Title: General ManagerLocation: EdinburghSalary: Up to £45,000- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
Service Manager - Norwich - Prestige Main Dealership - £32,000 basic
£32,000 Basic Salary OTE of £38,000 Plus company benefits
- 25 days holiday rising with length of service plus bank holidays
- Access to an online rewards platform giving you cash back and discounts for multiple retailers.
- Preferential Service Rates
- Share Incentive Scheme
- Pension
- Company car and fuel scheme
- No Saturday shifts.
Service Manager - Norwich - Prestige Main Dealership - £32,000 basic
Our client, a prestige main dealership in Norwich, is looking for an experienced Service Manager to join their busy Sales Department offering an excellent basic salary and bonus structure with a fantastic opportunity for you to be able to progress in the future.
- Monday - Friday
- 40 hours per week.
- Company car
- Min 5 years main dealer experience
Job description for this Service Manager role:
With a very hands-on leadership style the Service Manager will oversee the running of the Service Department as a whole; maximising profitability, motivating, and training staff to perform, developing, and improving processes and systems, driving the business forward.
You will ensure that all vehicle repair work is carried out within an operational framework and to a standard that meets or exceeds all relevant legislation, good practice guidelines whilst delivering first-class customer service.
- Productivity review and management
- Ensuring a high level of customer satisfaction is achieved and maintained.
- Minimum requirements for this Service Manager role:
- Experience in a similar role is essential, Workshop controller or someone with Management experience within the Motor Trade
- Proven track record of hitting targets/managing improvements within the service team.
- A valid UK driving license.
- Proactive and driven to support the team.
If you want to hear more about this Service Manager role, please send us your CV by clicking apply now or by contacting Mark on +44 7519 070 576 or Mark.Roberts@holtrecruitment.com to discuss further.....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, South of EnglandSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
I have partnered with a leading player in the quick service restaurant industry, committed to delivering exceptional food and customer service. With multiple outlets across the UK, this brand is dedicated to innovation and excellence in everything they do.I am looking for an experienced Regional Manager to oversee the operations in the South of England. The successful candidate will be responsible for managing all aspects of restaurant performance, driving sales, and ensuring top-notch customer service across all locations within the region (over 40 sites and a team of Area Managers).The role of the Regional Manager - Oversee daily operations of multiple restaurant locations.- Develop and implement strategies to increase productivity and sales growth.- Ensure compliance with all health and safety regulations.- Train and develop store managers and staff to uphold company standards.- Manage budgeting and cost control measures.- Analyse business data to assess performance and plan improvements.- Maintain high levels of customer satisfaction and handle high-level customer service issues.- Collaborate with marketing to drive local promotions and brand initiatives.The right Regional Manager - Minimum of 5 years’ experience in a high volume within the restaurant or QSR space.- Strong leadership skills and business acumen.- Excellent communication and interpersonal skills.- Ability to manage multiple tasks efficiently and effectively.- Proven track record of improving sales and profitability.- Knowledge of the local market and competition.Job Title: Regional Manager – Quick service restaurantsLocation: Various Locations, North of UKSalary: Up to £80,0000....Read more...
GENERAL SALES MANAGER - JERSEY, CHANNEL ISLANDS BASIC up to £65,000OTE up to £95,000
We have an exciting opportunity at a well-established multi franchise dealership in the stunning Jersey, Channel Islands, who are looking to add a successful and experienced General Sales Manager to their growing team.
The General Sales Manager role comes with a competitive salary of £95,000 OTE and an excellent benefits package.
- Relocation package (£)
- High OTE
- Taxes capped at 20%
- Pension
Requirements for General Sales Manager Role:
- A customer-centric approach, striving to exceed customer expectations and promote this culture within the sales team
- A solid understanding of current Motor Trade practices and legislation
- Be able to demonstrate sales performance and achievements
- Minimum 2 years prestige franchise management experience
Key General Sales Manager Roles and Responsibilities:
- Meet sales targets by maximising sales and profit opportunities with existing and new customers
- Ensure sales staff provide the highest level of customer service at all times in order to increase customer loyalty and therefore gain repeat business
- Have and maintain a high-level working knowledge of FCA regulations and Sales Department policies and ensure their use in daily operations. Monitor staff compliance with FCA and Sales Department policies through regular reviews, observations and testing
If you are an experienced GENERAL SALES MANAGER and want a change of scenery apply now to be considered or for more information on any of the roles contact Zsofia directly on 07485986171 / zsofia.karnok@holtautomotive.co.uk
GENERAL SALES MANAGER - JERSEY, CHANNEL ISLANDS ....Read more...
Holt Executive are partnered with a leading design and manufacturing business who are seeking a Customer Logistics Support (CLS) Sales Manager.
The Customer Logistics Support (CLS) Sales Manager will work closely with the wider Sales team to identify and develop strategic opportunities, leveraging your expertise to secure new partnerships.
Key Responsibilities for the Customer Logistics Support (CLS) Sales Manager:
- Achieve assigned sales targets for the CLS sector, aligning with the overall company budget.
- Identify new CLS opportunities from existing and new customers, ensuring they align with company strategy, capabilities, and win probability.
- Lead the creation of compelling CLS value propositions alongside ILS and CLS colleagues.
- Manage and contribute to a healthy pipeline of potential CLS clients and projects.
- Take ownership of specific CLS proposals, ensuring the "customer voice" is heard.
- Establish strong connections with key customers and end users across the UK, Europe, and internationally.
- Contribute to the development of the company strategy and investment plans for the CLS sector.
- Play a role in developing a wider company strategy for aftermarket services.
- Provide input for CLS sector contributions to company sales forecasts and budgets.
- Present summaries of new CLS opportunities to senior leadership for approval.
- Capture and share relevant best practices in CLS within the defence industry.
- Lead or participate in non-CLS campaigns and bids when required.
- Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.
Key Skills & Experience Required by the Customer Logistics Support (CLS) Sales Manager:
Essential
- Experience in a UK MoD role or in the UK defence industry.
- Interest and aptitude for solving customer support and maintenance challenges.
- Knowledge of the UK, European and international defence markets.
- Strategic thinker, who recognizes business opportunities and their potential impact on the overall business.
- Ability to work well under pressure and on several simultaneous opportunities and campaigns.
- Strong customer relationship-building skills and understanding and appreciation of their challenges.
- Ability to always maintain and operate with high ethical standards.
Desirable
- Prior experience in a sales or business development role.
- Direct experience of CLS, ILS or wider customer support services.
- Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.
Company Benefits:
- 37.5 hour working week and lunchtime finishes on a Friday.
- 28 days annual leave & Christmas closure.
- Hybrid/flexible working arrangements.
- Group pension plan matched contributions up to 5%.
- Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
- Employee discounts scheme (including access to an additional wellbeing hub).
- Excellent Learning & Development opportunities.
If your skills and experience match this Customer Logistics Support (CLS) Sales Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Aftersales Manager
Location: Wincanton, Somerset
Salary: OTE £40k + Excellent Benefits
Monday - Friday, 40 hours per week, Occasional Saturdays
The Client:
Our client is a well-established automotive group with a rich history prioritising exceptional customer service and satisfaction. They foster a family-like work culture and offer growth opportunities within their award-winning company.
The Role:
As an Aftersales Manager, youll collaborate closely with the Branch Director to oversee Aftersales operations, devising and executing strategies to enhance revenue and profitability.
Responsibilities:
* To guide, inspire, and assist the Aftersales team.
* Handle customer grievances, ensuring satisfaction through superior communication.
* Conduct regular evaluations with the team to uncover business opportunities and pinpoint training needs.
* Recruit and develop team members, ensuring skillset optimisation across all aftersales departments.
* Oversee monthly performance reviews, analysing KPIs to drive improvements.
* Develop cohesive strategies with sales and marketing to elevate the customer experience.
* Enforce procedural adherence, ensuring seamless interdepartmental operations.
Requirements:
* Previously worked as an Assistant Aftersales Manager, Aftersales Manager or in a similar role.
* Proven Aftersales experience within the Automotive Industry.
* Capable to utilise specialised computer-driven systems.
* Strong communication and analytical skills.
* Full UK driving licence with fewer than 6 penalty points.
Benefits:
* 22 days of annual leave plus Bank Holidays
* Employee and family discounts
* Annual profit share scheme
* Company pension scheme
* Free eye tests
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Manager, Aftersales Manager, After sales, Aftersales, manager, Service Team Leader, Dealership, automotive, motors, Parts
....Read more...
PART TIME RELATIONSHIP MANAGER
HOME BASED – SOUTH WEST TERRITORY
UPTO £36,500 (PRO RATA) + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a membership organisation who are looking for an individual to join their team and show support and strong relationship skills to their members. This is a part time position, 3 days per week and will require you to travel to members and provide them with advice and training. This role is a great opportunity for someone who has experience working within a Relationship Manager, Customer Care, Customer Service, Account Manager or similar role.
THE ROLE:
Show strong relationship management skills to members and provide support.
Provide advice and training to members on all aspects of social responsibility and compliance.
Build and maintain strong relationships.
Travel to meet members within your territory area to train them and their staff about necessary policies and processes.
Respond to general enquiries over email and phone.
Must have a driving license as this is a field based role that require travel.
Be the main point of contact for member and provide them with the highest level of account management, relationship management and customer service.
THE PERSON:
Have previous experience working within a Relationship Management, Customer Service, Customer Care, Account Manager or similar type of role.
Must have an understanding and interest in compliance.
Must be able to demonstrate strong relationship management skills.
Open to learning new things and get stuck in.
Be able to adapt quickly.
Extremely organised individual and be able to manage your day accordingly.
Must have a driving license.
BENEFITS:
Part time salary (£21,000 – £22,000) 3 days per week.
Full product training.
Excellent company pension.
Flexible hours.
Private medical insurance.
Development opportunities.
Sociable culture – team building get togethers.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
PART TIME RELATIONSHIP MANAGER
HOME BASED – SOUTH WEST TERRITORY
UPTO £36,500 (PRO RATA) + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a membership organisation who are looking for an individual to join their team and show support and strong relationship skills to their members. This is a part time position, 3 days per week and will require you to travel to members and provide them with advice and training. This role is a great opportunity for someone who has experience working within a Relationship Manager, Customer Care, Customer Service, Account Manager or similar role.
THE ROLE:
Show strong relationship management skills to members and provide support.
Provide advice and training to members on all aspects of social responsibility and compliance.
Build and maintain strong relationships.
Travel to meet members within your territory area to train them and their staff about necessary policies and processes.
Respond to general enquiries over email and phone.
Must have a driving license as this is a field based role that require travel.
Be the main point of contact for member and provide them with the highest level of account management, relationship management and customer service.
THE PERSON:
Have previous experience working within a Relationship Management, Customer Service, Customer Care, Account Manager or similar type of role.
Must have an understanding and interest in compliance.
Must be able to demonstrate strong relationship management skills.
Open to learning new things and get stuck in.
Be able to adapt quickly.
Extremely organised individual and be able to manage your day accordingly.
Must have a driving license.
BENEFITS:
Part time salary (£21,000 – £22,000) 3 days per week.
Full product training.
Excellent company pension.
Flexible hours.
Private medical insurance.
Development opportunities.
Sociable culture – team building get togethers.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Job Title: General Manager - Daytime Operations (Food Retail)Location: Cambridge, UKSalary: £40,000I am working with thriving food retail business located in the heart of Cambridge, committed to providing exceptional customer service and high-quality products to their valued customers. The focus here is on freshness, sustainability, and customer satisfaction. As the brand continue to expand and evolve, I am seeking a dynamic and experienced General Manager to lead these daytime operations and drive the business forward.Key Responsibilities of The General Manager
Oversee all aspects of daytime operations, including inventory management, product procurement, and quality control.Develop and implement operational strategies to optimize efficiency, minimize waste, and enhance overall productivity.Ensure compliance with health and safety regulations, food hygiene standards, and company policies.Lead, motivate, and inspire a team of dedicated staff members to deliver exceptional service and achieve performance targets.Provide ongoing training, coaching, and feedback to enhance employee skills and foster a culture of continuous improvement.Champion a customer-centric approach and always uphold the highest standards of service excellence.Proactively engage with customers to understand their needs, address inquiries or concerns, and solicit feedback for continuous improvement.Act as a brand ambassador and represent the company positively within the local community and industry networks.
The right General Manager - Proven experience (5+ years) in a leadership role within the food retail industry, with a track record of success in managing food led operations.- Excellent leadership and team-building skills, with the ability to motivate and inspire a diverse team of employees.- Exceptional customer service orientation and a passion for delivering memorable experiences to customers.- Solid financial acumen, with experience in budgeting, financial analysis, and driving profitability.- Excellent communication, interpersonal, and problem-solving skills.Job Title: General Manager - Daytime Operations (Food Retail)Location: Cambridge, UKSalary: £40,000....Read more...
Do you thrive on creating exceptional customer experiences through intuitive and user-friendly interfaces?
Holt Executive are supporting a global provider of lifesaving and innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.
Our partner is seeking a talented and motivated Product Manager (Telecommunication) UX to lead the development and improvement of their customer portals.
In this role, the Product Manager (Telecommunication) UX will ensure their portals are intuitive, user-friendly, and drive customer engagement and satisfaction.
Key Responsibilities for the Product Manager (Telecommunication) UX:
- Partner with stakeholders to define a vision and strategy for customer portals, aligning with business goals and treating the portals as a commercial product that can drive the business.
- Champion the needs of our customers by collecting and analysing feedback to identify areas for improvement.
- Drive increased usage, engagement, and self-service on the portals through data analysis and user journey mapping.
- Translate user needs and business goals into clear product requirements, user stories, and acceptance criteria.
- Collaborate with designers, developers, and other teams to create user-friendly interfaces and ensure seamless integration with other systems.
- Stay current on industry trends and best practices in UX and customer portal design.
- Maintain product documentation and training materials for both customers and internal teams.
- Report, present, and train on the customer portals to various audiences.
Key Skills & Experience for the Product Manager (Telecommunication) UX:
- Experience in product management with a focus on UX Design experience is essential.
- Strong understanding of UX principles, user-centric design, and customer journey mapping. Be capable of translating this into requirements and design proposals.
- Experience conducting user research, usability testing, and gathering customer feedback.
- Good understanding of backend data systems and relationships and dependencies with portal functioning preferred.
- Proficient knowledge of industry-standard tools for wireframing and prototyping.
- Familiarity with Agile development methodologies, sprint planning, and backlog management.
- Maritime and/or satellite market knowledge preferred.
If your skills and experience match this Product Manager (Telecommunication) UX opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Area Manager (Optical and Hearing care)
Location: Farnham, Surrey
Salary: Very Competitive + Excellent Benefits
The Client:
Our client is a reputable provider of optical and hearing care services, dedicated to delivering outstanding service to its clientele.
The Role:
As an Area Manager, you will play a pivotal role fostering branch growth and profitability by prioritising staff development.
Responsibilities:
* Support branch managers in enhancing optometrists and optical assistants performance and profit.
* Identify individual training needs for Branch Manager development.
* Lead monthly business innovation meetings and oversee branch team meetings.
* Contribute to firm's value proposition, customer experience, and marketing plan.
* Manage KPIs to enhance customer satisfaction and drive business objectives.
Requirements:
* Previously worked as an Area Manager or in a similar role.
* Possess relevant qualifications and experience.
* Strong communication skills for customer-focused initiatives.
* Aptitude for managing and implementing strategic business objectives and KPIs.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Area Manager, Regional Manager, Operations Manager, Area Supervisor, Territory Manager, Sales manager, account manager, BDM, business development manager, Opticians, hearing aid, audiologists, eye clinic, Optometrists, eyes
....Read more...
CUSTOMER SERVICE ADMINISTRATOR – FINANCIAL SERVICESLONDON
UP TO £30,000 + HYBRID + PROGRESSION
We now have a fantastic opportunity for an experienced Customer Service Administrator to join a stable and growing financial services business in London. A fantastic career move for an ambitious, enthusiastic, outgoing, professional and experienced Customer Service Administrator, Sales Administrator, Administrator, Sales Advisor, Sales Executive or Account Manager within a business-to-business, commercial, insurance or finance role, with face-to-face meeting experience, good rapport building and communication skills.CUSTOMER SERVICE ADMINISTRATOR
Assisting with client enquiries and queries
Supporting clients who are looking to set up accounts
Reaching out to new clients to support them in their onboarding
Improving clients services and recognising opportunities
Providing excellent service to clients
Ensure all clients are contacted regularly
Ensure client on-boarding and ongoing service queries are managed efficiently and in a timely manner
THE PERSON:
Previous experience as A Customer Service Administrator, Sales Administrator, Administrator, Sales Advisor, Sales Executive or Account Manager
Experience in Financial Services, Insurance, FinTech or a similar market is desirable
Excellent communication skills
Enthusiastic and professional approach
Excellent IT Literacy and Excel skills
Fluent in English, written and spoken
A team player with strong communication and problem-solving skills
Develop and maintain good solid business relationships with clients and able to work under pressure in different work situations.
BENEFITS:
Positive, encouraging team
Excellent bonus scheme
Growing UK Business
Hybrid working
Fantastic progression & development
25 days Holidays + Bank Holidays
TO APPLY: Please send your CV via the advert for the Customer Service Administrator position via the advertisement for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
