Customer Relationship Management Tools Jobs Found 6 Jobs, Page 1 of 1 Pages Sort by:
CRM Manager
Job Title - CRM ManagerSalary - 35k-40k per annum plus bonusMonday - FridayHybrid working but able to commute to Head Office in Kings Cross, LondonMy ciient is a Activeplay site, where excitement, ambition, and Big-Time Fun reign supreme! We're on a quest for dynamic, creative, and dedicated individuals to join our team as we lead the charge in revolutionising the world of active play. Our marketing vision is our guiding star, empowering us to craft an irresistible leisure brand that seamlessly blends into the fabric of our communities, driven by our brand promise and unique story.As part of our hero crew, your mission is clear: to elevate customer experience and value by inspiring our customers to immerse themselves in the world of Oxygen Activeplay. Harnessing the power of data and technology, you'll work your magic behind the scenes to deliver seamless and personalised communications across all customer touchpoints. Together, let's create unforgettable moments of fun and excitement that keep our guests coming back for more.Skills and ExperinenceMust have…•3+ years proven experience in customer marketing or customer relationship management (CRM).•Self-sufficient in building automated customer comms workflows using marketing automation technology e.g. Salesforce, Dot Digital, HubSpot.•Enjoys planning, creating and/or briefing content creation for customer comms; excellent copywriter and proof-reader. Knows data compliance/GDPR really well. As well as how to effectively target and manage customer data.•Proven eye for detail in mapping out customer journeys and improving customer experience.•Proficient at using CRM and email distribution tools. Knows how to manage customers through data, comms, and tech. And is able to use Microsoft Office. Will help with vendor selection, workng closely with IT.•Leadership capacity for being the expert in their field within the company. Builds structure and processes to enable the function to be successful. Apply by emailing Kylie@cpi-selection.co.uk07966225870 - mobile ....Read more...
Key Account Manager
JOB DESCRIPTION Job Title: Key Accounts Manager Location: Field Sales, (Home Office) Department: Rust-Oleum US Sales Reports To: National Sales Manager, Restoration Direct Reports/Manages others: No Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide product range including decorative fashion paints, durable industrial coatings and, of course, the famous rust-fighting formula that started it all. The primary result expected from the Key Account Manager will be to drive high potential end-users demand for Rust-Oleum and its Professional Restoration brands. Typical tasks for this position include (but are not limited to) the following: Conduct face to face and virtual calls to contractors, dealers and distributors of Rust-Oleum Professional products. This will improve alignment of our competencies, strategy and mutual goals. This is achieved by using personal skills, industry knowledge, trade tools and analytical systems to increase intimacy with our partners and theirs in order to gain sustainable growth within the territory and for the organization. Excel at communicating with professional contractors and end users about what products to use, and how Rust-Oleum provides unique industry solutions. Lead and successfully execute business reviews, plans and programs with account top management and merchants. Effectively manage relationship with Rust-Oleum Category Management, Logistics team, Brand team, Trade Marketing, Customer Service and Finance to include concise direction and expectations. Feel inspired by the Rust-Oleum culture and its success. We rely on each other and our cross functional sales, marketing and corporate teams for support and collaboration in order to best align in the most strategic and profitable way. Required Experience: Previous Industry Experience is preferred but not required. Associates or Bachelor's degree in a business-related field or equivalent work experience. Prior experience in a sales service role with demonstrated success in customer retention. Must possess a valid Driver's License and have maintained a motor vehicle record within acceptable limits as prescribed by Rust-Oleum Demonstrated problem-solving skills - dealing with customer complaints in a timely manner to identify appropriate solutions. Ability to understand pricing, calculate discounts, and profit associated with selling price; ability to calculate commissions associated with territory performance. Availability to work and travel within assigned territory 40-50% of the time. Periodic evening and weekend hours required for Co-Op Shows and customer events. Working knowledge of Microsoft Office Products and various Internet applications *This position requires a high energy individual, who is customer-oriented, and self-motivated! From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Head of Quality - Electronics - N Bucks
My clients in North Bucks have an immediate requirement for a Head of Quality - Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.Main Duties & Responsibilities:You will take a lead role in managing the Company’s Quality Management System to ensure that customers receive product to the highest standard of quality possible. You will be involved in facilitating successful new product introduction through the manufacturing facility. The role also requires driving continuous improvement throughout the organisation ensuring that problems are prevented, whilst always ensuring a customer focus throughout the organisation, and ensuring product is correctly released to necessary standards.This role reports to the Head of Operations and has the following direct reports: Senior Quality Engineer, Junior NPI Engineer and Quality Engineer (including HSE).There may be minimal requirement for national and international travel, primarily to undertake supplier audits, evaluation and NCR Fault/Fact Finding.Responsibilities include, although are not limited to the following:Provide leadership to the quality department and team. Manage, develop, and motivate an effective Quality team.• Manage all aspects of Organisation's Quality.• Own and lead the business ECN (Engineering Change Note) Process.• Work with Production, Supply Chain, Customer Support, Logistics to integrate Quality objectives into business objectives.• Lead coordination with engineering, product management and operations to implement manufacturing plan for products.• Own process to monitor status of all new products and ensure effective execution of projects according to required policies, procedures and government regulations.• Prepare plans for all NPI projects and coordinate with internal and external stakeholders.• Maintain a strong relationship with Product Management to understand business product roadmap and status.• Develop Quality Improvement strategies for the Organisation.• Monitor Business Cost of Poor Quality (COPQ), customer complaints, and other Quality indicators and drive projects to eliminate recurring issues as well as address special events in order to drive an overall improvement.• Implement effective process and product control strategies such as PFMEA, control plans, Measurement Systems Analysis, Statistical Process Control, Production Part Approval Process, Layered Process Audits and Finished Goods audits where necessary.• Ensure the auditing system is fit for purpose across the Quality Management System. Perform Internal ISO and Supplier Quality audits as necessary to ensure compliance with processes, policies, and expectations.• Lead and train others to develop effective corrective and preventive actions using 8D and Mistake Proofing concepts in response to customer concerns, COPQ data or regular product audit results.• Drive Quality consistency of procedures across all sites/hubs (UK, USA, Mainland Europe).• Assist/help maintain all HSE facility related compliance.• Lead, participate and facilitate various continuous improvement events and projects to support company goals and objectives. Partake and contribute to cultural change utilising appropriate continuous improvement tools and methodologies (Six Sigma, Mistake Proofing, Kaizen, etc).• Utilise strong interpersonal skills to communicate and engage support for driving COPQ improvement across various functions and levels within the Organisation.• Ensure that all process required for the Quality Management System are established, implemented and maintained.• Chairing and organising Management Reviews with the use of established KPIs to ensure the continuing suitability and effectiveness of the Quality Management System and to assess any improvement opportunities for the Quality Department.• Promote the awareness of customer requirements throughout the organisation and develop effective customer relations.• Maintain and assist in developing systems required for Environmental Regulatory compliance.Relevant Skills & Competencies:Successful candidates should be able to demonstrate the following relevant skills and competencies:• Continuous Improvement Skills such as PFMEA, FMEA, SPC, 8D.• Strong analytical and problem solving skills.• Demonstrable organisational, planning and program management skills with careful attention to detail.• Ability to build trusting relationships and communicate effectively at all levels.• Ability to manage multiple projects and changing priorities while working effectively in a team.• Driven, with a focus on continuous improvement and ability to shine a light on problems and facilitate teams on taking appropriate action.• Ability to communicate ideas with clear understanding of audience and gain commitments that are critical to the success of the organisation.• Excellent interpersonal, verbal and written communication skills.• Strong leadership and mentoring skills.• Good computer skills with competency in using MS Office suite and other software as necessary.• Greenbelt, Blackbelt and/or Lean Expert Certification preferred.Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Demonstrable knowledge and experience in an Electronic Engineering Environment AS9100, ISO 9000, ISO 9001, ISO 13485, TS16949, ISO14001 previous Quality Management experience, (Automotive & Military Customers, Supplier Management), plus having completed successful improvement projects.• Experience working in Electronic Manufacturing Environments.• Degree educated (preferably in Electrical or Mechanical Engineering) or equivalent experience in lieu.• Strong influencing skills at a senior stakeholder.Desirable:• Demonstrable experience at leading an implementation of QM change• Black Belt accredited to Lean Six Sigma• Experience of leading an improvement project in customer qualityPackage:Salary to c£65k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Head of Quality - Electronics role in North Bucks please contact us ASAP! ....Read more...
Head of Quality - Electronics - N Bucks
My clients in North Bucks have an immediate requirement for a Head of Quality - Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.Main Duties & Responsibilities:You will take a lead role in managing the Company’s Quality Management System to ensure that customers receive product to the highest standard of quality possible. You will be involved in facilitating successful new product introduction through the manufacturing facility. The role also requires driving continuous improvement throughout the organisation ensuring that problems are prevented, whilst always ensuring a customer focus throughout the organisation, and ensuring product is correctly released to necessary standards.This role reports to the Head of Operations and has the following direct reports: Senior Quality Engineer, Junior NPI Engineer and Quality Engineer (including HSE).There may be minimal requirement for national and international travel, primarily to undertake supplier audits, evaluation and NCR Fault/Fact Finding.Responsibilities include, although are not limited to the following:Provide leadership to the quality department and team. Manage, develop, and motivate an effective Quality team.• Manage all aspects of Organisation's Quality.• Own and lead the business ECN (Engineering Change Note) Process.• Work with Production, Supply Chain, Customer Support, Logistics to integrate Quality objectives into business objectives.• Lead coordination with engineering, product management and operations to implement manufacturing plan for products.• Own process to monitor status of all new products and ensure effective execution of projects according to required policies, procedures and government regulations.• Prepare plans for all NPI projects and coordinate with internal and external stakeholders.• Maintain a strong relationship with Product Management to understand business product roadmap and status.• Develop Quality Improvement strategies for the Organisation.• Monitor Business Cost of Poor Quality (COPQ), customer complaints, and other Quality indicators and drive projects to eliminate recurring issues as well as address special events in order to drive an overall improvement.• Implement effective process and product control strategies such as PFMEA, control plans, Measurement Systems Analysis, Statistical Process Control, Production Part Approval Process, Layered Process Audits and Finished Goods audits where necessary.• Ensure the auditing system is fit for purpose across the Quality Management System. Perform Internal ISO and Supplier Quality audits as necessary to ensure compliance with processes, policies, and expectations.• Lead and train others to develop effective corrective and preventive actions using 8D and Mistake Proofing concepts in response to customer concerns, COPQ data or regular product audit results.• Drive Quality consistency of procedures across all sites/hubs (UK, USA, Mainland Europe).• Assist/help maintain all HSE facility related compliance.• Lead, participate and facilitate various continuous improvement events and projects to support company goals and objectives. Partake and contribute to cultural change utilising appropriate continuous improvement tools and methodologies (Six Sigma, Mistake Proofing, Kaizen, etc).• Utilise strong interpersonal skills to communicate and engage support for driving COPQ improvement across various functions and levels within the Organisation.• Ensure that all process required for the Quality Management System are established, implemented and maintained.• Chairing and organising Management Reviews with the use of established KPIs to ensure the continuing suitability and effectiveness of the Quality Management System and to assess any improvement opportunities for the Quality Department.• Promote the awareness of customer requirements throughout the organisation and develop effective customer relations.• Maintain and assist in developing systems required for Environmental Regulatory compliance.Relevant Skills & Competencies:Successful candidates should be able to demonstrate the following relevant skills and competencies:• Continuous Improvement Skills such as PFMEA, FMEA, SPC, 8D.• Strong analytical and problem solving skills.• Demonstrable organisational, planning and program management skills with careful attention to detail.• Ability to build trusting relationships and communicate effectively at all levels.• Ability to manage multiple projects and changing priorities while working effectively in a team.• Driven, with a focus on continuous improvement and ability to shine a light on problems and facilitate teams on taking appropriate action.• Ability to communicate ideas with clear understanding of audience and gain commitments that are critical to the success of the organisation.• Excellent interpersonal, verbal and written communication skills.• Strong leadership and mentoring skills.• Good computer skills with competency in using MS Office suite and other software as necessary.• Greenbelt, Blackbelt and/or Lean Expert Certification preferred.Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:• Demonstrable knowledge and experience in an Electronic Engineering Environment AS9100, ISO 9000, ISO 9001, ISO 13485, TS16949, ISO14001 previous Quality Management experience, (Automotive & Military Customers, Supplier Management), plus having completed successful improvement projects.• Experience working in Electronic Manufacturing Environments.• Degree educated (preferably in Electrical or Mechanical Engineering) or equivalent experience in lieu.• Strong influencing skills at a senior stakeholder.Desirable:• Demonstrable experience at leading an implementation of QM change• Black Belt accredited to Lean Six Sigma• Experience of leading an improvement project in customer qualityPackage:Salary to c£65k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses.To apply for this Head of Quality - Electronics role in North Bucks please contact us ASAP! ....Read more...
Quality Engineer
Quality EngineerWythenshaweMon-Thurs 07:30-16:30 Fri 07:30-14:30 Quality EngineerThe RoleThis is a role leading establishing processes, setting efficient controls into processes to ensure achieving planned results and outputs including process capacity, capability, costs, and quality. This role has close working relationship with quality team members, with NPD, engineering, process, production, tooling, operations, internal and external customers and suppliers.Quality EngineerMain Responsibilities Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external non-commences, concerns and complaints.Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions. Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions. Preparation of 8D reports.Perform internal audits in line with annual audit plan, delivering robust internal processes that are fit for purpose and drive high standards.Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management.Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions.Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes. Monitor changes and their results.Support & develop other quality team members with their roles and responsibilities.Lead weekly meetings with process related functions in organization (production, NPD, engineering, processing, etc.), acting as first point of contact for queries.Support process improvement & problem-solving meetings. Quality EngineerThe Candidate Knowledge of injection moulding process and tooling manufacturing process.Experience of working in a manufacturing environment and in a safe and effective mannerPrevious quality assurance experience and demonstrated use of quality tools/methodology, including problem-solving methodologies.Experienced in writing process documentation including Works Instructions, Quality Control Plans, and relevant quality documentation.General experience in a variety of manufacturing processes and ability to work within a team and as an individual contributing in a fast-paced, changing environment.Knowledge and understanding of SPC, DOE, Six Sigma, lean methodology and associated tools and techniques.Knowledge and understanding of automotive core tools.Knowledge and understanding of quality standards: AS 9100, ISO 9001, IATF 16949.Internal auditor qualification and experience.Ability to multitask, prioritise and meet deadlines in timely manner.Excellent attention to detail with a creative attitude and proactive naturePC skills & experience in the use of MS OfficeGood communication skills in English language, written & oral.Willing to invest in continuous professional development. Please contact Adam Lang at Winsearch UK for further information.Adam Lang - adam.lang@winsearch.ukWinsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn. Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss Many Thanks ....Read more...
Account Manager (SaaS)
This great company is a tech innovator, delivering quality SaaS products to address the fundamental business needs of clients in the marketing and communications industries. They combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media. Their evolving portfolio includes a market-leading media monitoring, intelligence and insights solution provider and the most advanced audience intelligence and social listening platform, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place. They are an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits. Overview of the role The role of an Account Executive is vital to maximising and developing our client portfolio. This role allows the post holder to develop their skills in account management and account development, in line with the company’s expectations. Account Executives/Managers in the SMB team work with low to mid value accounts with a range of product specifications, however, most of your portfolio will be Journalist Enquiry Service subscribers. The primary goal for the account executive is customer satisfaction leading to renewal of their services and identifying opportunities to grow the client’s subscription with the other products in the our offering. You will understand each of your client’s strategic and operational goals and objectives. You will advise clients on why they should be expanding their relationship and how further integration across our range of products can help them achieve their strategic communications objectives. Your understanding of the mechanics of each organisation will require you to engage and inspire internal stakeholders at all levels and you will be creative in driving people to action; this will be vital to successfully closing deals to meet revenue targets. The role carries a pure retention target and an upsell target. Key Responsibilities Responsible for renewing existing client subscriptions.Onboarding new Journalist Enquiry Service only clients. This involves building rapport, understanding the clients’ needs and objectives for the system, initial training on how the client can meet those objectives and making sure that the client knows all the relevant touchpoints for the duration of their contract.Dealing with day-to-day queries relating to product, contract and usability questions. If appropriate passing onto support/training/finance to get the issue resolved.Take control and ownership of your territory to strategically map and target these organisations (e.g. using client case studies, renewal data, Salesforce info, industry news/current affairs, targeted marketing campaigns etc).Rigorously record account and opportunity data in Salesforce for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets.Build relationships at all levels and be focused on delivering value throughout the life cycle of the customer journey.Effectively manage each client’s usage of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell opportunities based on their usage.Use market knowledge to strategically position against competitors to become the only viable option.Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline (RAG) to consistently perform in line with monthly, quarterly and annual targets.Ideal candidate for the opportunityA self-starter; who is motivated and driven to succeed. Assertive with the natural confidence and tenacity to find and create needs for our services.Extremely organised and efficient, able to manage a range of responsibilities, tasks and projects simultaneously whilst ensuring that work is prioritised accordingly; with a primary focus on retention and associated revenue generation.Possesses a thirst for knowledge – takes ownership of understanding all aspects of our product and our competitors.Ability to use product and industry knowledge to question a prospect’s ‘status-quo’; confidently advise on communications strategy to sell more complex solutions, additional services and longer-term deals.Negotiating skills – demonstrable ability to understand an organisation’s decision-making unit and procurement processes to successfully drive next steps and influence the close date of opportunities.Diversity We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team. Salary & Benefits Salary: £25,000 - £27,000 base DOE. Benefits: • Competitive holiday allowance • Life Assurance • Access to Dental Insurance (self-paid) • Perkbox Rewards Scheme • Company Pension Scheme • Opt-in Private Healthcare (after successful completion of probation) • Access to an in-house Wellness Manager for support with fitness, injury management, nutrition and meditation and, in the office, an in-house gym in which we run a range of wellbeing classes • A friendly team and a range of soft benefits such as fruit and good coffee in the office, Cycle Scheme and company social activities. ....Read more...