Client Services Jobs Found 603 Jobs, Page 25 of 25 Pages Sort by:
Lead Product Manager, Everyday Banking
The Company Our client is an ambitious and progressive financial services organisation redefining what modern banking should feel like. With a strong focus on simplicity, innovation and seamless digital experiences, they are continually raising the bar for everyday banking. Driven by curiosity and a genuine customer-first mindset, this is a business that moves with pace, challenges the status quo and isn’t afraid to do things differently. Their collaborative culture empowers teams to think boldly, act decisively and deliver meaningful outcomes that truly resonate with customers. The Opportunity An exciting opportunity has arisen for a Lead Product Manager to to join the Everyday Banking team, supporting deposit, transaction, offset and overdraft products across both established portfolios and a newly digital offering. This is a high-impact role where you will work closely with the Product Lead of Everyday Banking and Product Managers to optimise existing products, drive pricing strategy and enhance customer experience, while also helping scale and refine a new proposition that has generated significant buzz in market. You will play a critical part in balancing customer outcomes with commercial performance, ensuring sustainable growth across both mature and emerging product lines. Key Responsibilities Everyday Banking Product Management – Oversee transaction, savings and overdraft products, ensuring strong product-market fit and clear audience alignment across retail and small business segments. Pricing Strategy & Optimisation – Lead pricing initiatives across deposit and overdraft portfolios, monitoring market dynamics and recommending changes to drive competitiveness and sustainable growth. Commercial & Balance Sheet Performance – Optimise P&L, return on capital and balance sheet outcomes through product mix, feature refinement and customer usage strategies. Customer Experience Excellence – Enhance digital journeys and key banking moments to drive engagement, satisfaction and long-term customer value. Data-Driven Decision Making – Leverage analytics, forecasting and performance reporting to generate actionable insights and inform strategic product decisions. Stakeholder & Risk Management – Collaborate cross-functionally to deliver product initiatives while ensuring financial, credit and non-financial risks are managed in line with governance standards. Ideal Experience Strong background in deposit and everyday banking product management within financial services Proven experience in pricing strategy and commercial optimisation Deep understanding of transaction accounts, offsets and overdrafts Experience managing both established product portfolios and scaling newer propositions Strong financial acumen with forecasting and performance reporting capability Advanced analytical skills, with strong Excel proficiency Ability to operate autonomously while collaborating effectively across teams Experience within a growth-focused or challenger-style environment is highly regarded Why Apply Work across both a well-established banking portfolio and an exciting new product generating strong market interest Play a pivotal role in shaping everyday banking experiences for retail and small business customers Influence pricing, performance and digital customer journeys in a competitive landscape Join a business investing heavily in innovation, customer outcomes and sustainable growth Have the feel for a start up within a well established organisation that will bring with it some amazing career growth If you are passionate about everyday banking experience, pricing strategy and product evolution and enjoy working at the intersection of legacy optimisation and new product momentum, this could be the ideal next step in your career. For a confidential chat reach out to Ryan on rclarke@parityconsulting.com.au Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. At Parity, we believe in people, not just data. Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process. ....Read more...
Apprentice Accounting Technician
As a trainee accountant you will work as part of a team assisting with clients’ accounting needs. This position involves a number of different aspects including: Preparing financial statements for limited companies, partnerships and sole traders Preparing tax computations Providing bookkeeping services Preparation of VAT returns Filing Companies House and H M Revenue & Customs documents on the client's behalf Assignments will be undertaken both in the office and at the client's premises. Trainees will have support and on-the-job training from managers and other senior staff. During your training, you will be expected to develop an understanding of the practical issues involved in delivering a high quality service to clients. Both practical and theoretical training will be undertaken, with an aim to become a member of the Association of Accounting Technicians (AAT).Training:You will undertake the “Assistant Accountant” Apprenticeship (an Advanced Apprenticeship in Accounting), with full support from Accountancy Learning as part of their Flexible Apprenticeship Programme. Assessment will be by an “End Point Assessment” and will be graded “Pass” or “Distinction”. This will include two elements: A Professional Discussion: This will include a series of questions allowing you to display the knowledge and experience you have obtained over your apprenticeship. You will build a Portfolio of reflections and product evidence that will be used for discussion points in the PD. A Synoptic Exam: This will include elements you have learnt throughout your studies of the individual AAT Units and this will contribute towards your end grade. You will be prepared for both of these elements by undertaking studies for the AAT (Level 3) Advanced Diploma in Accounting. These will underpin both elements of your “end point assessment”. As such, it is anticipated that your apprenticeship duration will be for 15-18 months, although earlier completion is possible, provided the duration exceeds one year and a week. Those with no prior accounting knowledge may also need to complete the Bookkeeping units of AAT Level 2. You will receive support from both the employer and the training provider to complete and achieve your apprenticeship and will be given time to study during the week on a day release basis. As you are working towards a professional qualification, it is also expected that you will continue your studies outside of normal office hours. As you learn more in both the office and in your studies your responsibilities, and the variety of tasks you undertake, are expected to increase. Those with previous relevant qualifications and experience may be considered for a Higher Apprenticeship undertaking the Professional Accountant Standard.Training Outcome: It is expected that you will stay with the company following successful completion of your apprenticeship to undertake further qualifications and increase your responsibility in the office Employer Description: Established in 1996, the award-winning Futurelink Group stands out as an expert payroll specialist providing a comprehensive array of fully compliant payroll solutions tailored to each client’s individual needs. With 28 years of industry expertise, we have been supporting clients, contractors and freelancers across all industry sectors including aerospace, construction, energy, and logistics to name a few. We pride ourselves on being unwaveringly compliance-driven therefore, our diverse range of options ensures that contractors receive the optimal solution for their sector and personal circumstances, all while remaining fully compliant with HMRC regulations such as Inland Revenue 35 (IR35) and the Construction Industry Scheme (CIS). Our seasoned team of specialists is committed to delivering full support both to clients and the workforce by streamlining employee and payroll management. We personally liaise with workers by answering any queries they may have and ensuring that they are well looked after, subsequently enabling organisations to focus on their core business operations. We process payrolls daily, including twice on Fridays, so you can rest assured that your workforce is receiving timely and accurate payments from a trusted partner. By partnering with Futurelink Group, agencies can save on employment costs, grow their profit margins, and increase workers’ net income. Adapting seamlessly to the evolving legislative landscape over the years, our team of expert advisors, payroll specialists, and external auditors ensures that our policies and procedures consistently align with HMRC’s latest employment legislation and tax law. At the core of our service is a commitment to exceptional delivery, and to uphold this standard, we actively seek feedback from our valued clients and contractors (see testimonials). In collaboration with RSM (formerly Baker Tilly), we have developed a state-of-the-art, bespoke payroll system. Our cutting-edge system paired with our growing team of payroll experts emphasises our commitment to providing exceptional support, ensuring that everyone is paid accurately and on time, every time.Working Hours :Monday to Friday, excluding bank holidays.Skills: IT skills,Number skills,Analytical skills,Logical,Literacy Skills,Willing to learn,Interest in business,Common sense ....Read more...
Customer Service Coordinator
Customer Service Coordinator Location: site based Service Centre (Ashford) TN23Permanent, Full time - 40 hrs per weekSalary/Band - £25,625.60 paExpected Start Date - ASAPPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities: Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders. Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to MillFlow, the computer system.Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber who has not used the online system, i.e. fax.Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling and manifesting orders within set time frames.Van Runs – Responsible for organising the daily dispatch print runs for the supervisor at the service centre. Responsible for ensuring these runs are passed to the service centre within time scales set.Communication – Responsible for answering daily calls in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Queries/Enquires – Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.Stationery – Responsible for maintaining and accounting of company stationery. Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.Hardware – Ensure that the fax machine/photocopier and printer are maintained with the appropriate paper and toner, and are functional. Responsible for the safekeeping of your own computer. Any problems must be reported to the customer service supervisor.General – Responsible for helping out in any area of the service centre. You will be assigned to specific areas or tasks associated with customer service either on a permanent or temporary basis. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.Stock check – to assist with the annual stock checks, as required.Telephone Assessments – Subject to acceptance by the service Commissioners:Carry out telephone assisted self-assessments with service users, using set assessment algorithms developed by Millbrook’s occupational therapist. You will also be expected to work in close liaison with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services. Demonstrate willingness to be trained in this area with your customer service supervisor.Undertake the job in line with the Company appraisal competencies as follows: Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces changePerform duties according to all Company policies, procedures and instructions. This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators: Orders processed and processed on system and their accuracyQueries, enquiries and complaints resolvedCompleted orders processed in a timely manner Person Required:Skills: Excellent communication skills are required to interact with internal staff, prescribers and service users.Must be able to work off their own initiative as well as part of a team.Computer Literate with a good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail. Knowledge: Previous experience within a busy customer service department.Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.Experience with a similar type of role would be beneficial Qualifications: Qualified to GCSE level or equivalent.Any other qualification in IT or administration would be an advantage. Other: An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work. Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...